FCC ID: D8K-CAPTEL2400 CapTel 2400i

U s e r M a n Ua l CapTel 2400i 305-019350 9/13 CapTel Acceptable Use Policy The CapTel phone is intended for use by people with hearing loss. People who do not need captioning support should only use CapTel with the CAPTIONS feature turned off. CapTel 2400i Specifications Controls Physical Dimensions Size: 12.56" wide 9.54" tall Conversation: Amplification 3.64" deep (Dimensions with the when Captions on: 040dB gain when Captions off: 018dB gain stand folded against the phone.) Weight: 3 lbs. 2.3 oz. Tone : low, medium, high Power AC Adapter: 6 VDC, 2 A

(barrel is negative) Adapter is UL listed. Dial Pad Large keys: 0.67" 0.56"

Display 10.1" Backlit, graphical LCD color display 1024 600 pixels Resistive touch panel Function Buttons Volume Tone Redial Flash Mute Customer Service speed dial Home Captions Ringer Ringer Volume: off, low, medium, high

(090dB at 1 meter) Ringer Tone: low, medium, high Indicator Lights Mute Volume Levels (1 through 12) Captions on/off Handset Type: HAC (Hearing Aid Compatible) Dialing Phone Book (100 entries) Favorites (10 entries) Speed Dial (4 entries) Redial (Last number dialed) Captions 3 Caption font sizes Small 0.22"

Medium 0.26"

0.36"

Large Adjustable colors for background, font, and corrections Connections Telephone line: requires RJ11 connection (can be standard analog line, VOIP, DSL with filter, FIOS. Does not support digital PBX system unless analog port available). 3.5 mm Neckloop/Headset 2.5 mm Headset with microphone Ethernet or WiFi wireless network AC Power Approvals ACTA Product-Labeling Number:

US:D8KTE00BCAP2400 FCC ID: D8K-CAPTEL2400 FCC approved: Part 15B FCC Wireless info: Pending REN = 0.0B Conversation Memory 360,000 characters (minimum of 10 hours of conversation) Caller ID History Info saved for last 100 calls Answering Machine 100 recordable messages

(5 minute maximum per message) Recordable greeting Selectable number of rings before answer Congratulations on Choosing CapTel!

Welcome to the Captioned Telephone CapTel! With CapTel, you can see captions of everything people say over the phone, letting you enjoy calls with confidence. Your CapTel phone is designed to be easy to use. It works just like any other phone, you can dial on the number keypad and listen on the handset. Or, you can use the easy touch screen display to make and answer calls. Whatever works best for you. If you ever have any questions, please refer to this guide to learn:

How to start using your CapTel 2400i How your CapTel 2400i works How to get help when you have questions We want the CapTel phone to be enjoyable and convenient for you. As you use your new phone, we welcome your questions and comments. If we can help, please call. Thanks again for choosing the CapTel captioned telephone. Sincerely, CapTel Customer Service 1-888-269-7477 www.CapTel.com Customer Service: 888-269-7477 CONgR ATULATIONS 1 T a b l e o f C o n T e n T s Overview How CapTel Works ...........................................4 Section 1: Getting Started ...................................................5 What is in the box ...................................................................................... 5 Overview of CapTel 2400i phone ......................................................... 6 Using a headset or neckloop (optional) ..........................................11 Setting up your CapTel 2400i ..............................................................12 getting help ...............................................................................................22 Section 2: Making and Answering Calls ..................... 23 Dialing a phone number directly .......................................................24 Answering an incoming call ................................................................26 Turning captions on/off during a call ...............................................27 Adjusting the volume ............................................................................27 Adjusting the Tone Control ..................................................................28 Customizing the Tone setting .............................................................29 Knowing what sounds are on the line .............................................30 Section 3: Viewing Captions ............................................ 31 Turning captions on/off during a call ...............................................32 Viewing corrections ................................................................................33 Reviewing captions during a call .......................................................34 Reviewing captions after hanging up ..............................................35 Saving conversation captions .............................................................36 Erasing captions .......................................................................................37 Changing the captions font size ........................................................38 Changing the color of the captions ..................................................39 Setting how captions scroll across the Display Screen ..................41 Adjusting the brightness of the Display Screen ...........................42 Section 4: Call History ......................................................... 44 Reviewing previous calls .......................................................................45 Reviewing captions from a previous call ........................................46 Dialing from Call History .......................................................................47 Erasing previous calls .............................................................................48 2 TABLE OF CONTENTS Customer Service: 888-269-7477 Section 5: Answering Machine ....................................... 49 About the Answering Machine ...........................................................50 Turning Answering Machine on/off ..................................................50 Playing your Answering Machine messages .................................51 Erasing Answering Machine messages ............................................52 Deleting all messages ............................................................................53 Recording a personal greeting ...........................................................54 Captioning messages from an external answering machine ........56 Setting the ring count ............................................................................57 Playing incoming messages aloud/silent .......................................58 Section 6: Contacts ............................................................... 59 Adding a new contact ............................................................................60 Dialing a phone number in your Contact List ...............................61 Editing an existing contact ..................................................................62 Removing a contact ................................................................................63 Adding a photo to a contact................................................................64 Adding a contact to Speed Dial ..........................................................65 Section 7: Favorites .............................................................. 66 About Favorites ........................................................................................67 Adding a contact to Favorites .............................................................67 Dialing Favorites .......................................................................................68 Removing a contact from Favorites ..................................................68 Section 8: Settings ................................................................ 69 Setting the Display Brightness ............................................................70 Screen timeout .........................................................................................70 Night mode ................................................................................................70 Network settings ......................................................................................70 Saving captions after hanging up .....................................................71 Ring flasher ................................................................................................71 Saving conversation volume ...............................................................71 Keypad lights .............................................................................................72 Language ....................................................................................................72 Setting the ringer volume ....................................................................72 Adjusting the ringer pitch ....................................................................72 Tone control ...............................................................................................73 Time & date ................................................................................................73 About your CapTel phone .....................................................................73 Index ........................................................................................... 74 TABLE OF CONTENTS 3 Customer Service: 888-269-7477 w e i v r e v O How CapTel Works You hid dad this is Julie how are you feeling?

we are good were still planning to bring Captions show you everything the caller says!

Telephone Connection

(voice) Caller Internet Connection

(captions) Captioning Service Captions are provided by a free Captioning Service that connects

(over the Internet) to your telephone call. Your new CapTel 2400i works like any other phone just pick up the handset and dial the person you want to call on the dialing keypad. Every time you make a call, the phone can also connect over the Internet to a free Captioning Service. An Operator at the Captioning Service uses speech-

recognition technology to create captions of everything your caller says. The captions appear on your CapTel 2400i display screen for you to read. You can enjoy conversations over the phone, with the added help of written captions. E T O N The CapTel 2400i phone does not generate captions of the phone call on its own. The phone works with the Captioning Service (over the Internet connection) to display captions during your calls. 4 OVER VIE W Customer Service: 888-269-7477 seCTiOn 1 Getting started This section explains how to start using your new CapTel 2400i phone. TopiCs N What is in the Box N Overview of CapTel 2400i N Using a Headset or Neckloop (Optional) N Setting up Your CapTel 2400i What is in the Box?

Your CapTel 2400i includes the following parts:

CapTel 2400i Phone Telephone Cord Power Adapter to plug into a wall outlet Important! Use only the power adapter that came in the box with your CapTel 2400i Ethernet Cable to connect to Internet service

(not necessary for WiFi installations) CapTel Setup guide and CapTel How-to guide Warranty Card Customer Service: 888-269-7477 gE T TINg STAR TED 5 Overview of CapTel 2400i Phone 1 2 3 4 5 6 7 8 10 9 11 12 13 14 15 16 Please see the descriptions that correspond with the matching numbers on the next few pages to help explain what each feature is. 6 gE T TINg STAR TED Customer Service: 888-269-7477 1 Touch Screen Display Shows captions, Caller ID, Answering Machine messages, Contacts, and more. You can touch an item on the Display Screen to select it. 2 Time & Date Monday 15 3 Contacts Allows you to store and quickly dial people you call often. Saves up to 100 contacts. 4 Favorites Saves the phone number of people you call most often for quick and easy dialing. 5 Call History Shows your most recent incoming and outgoing calls, plus lets you read captions from previous phone calls. 6 Answering Machine Turns the Answering Machine on/off and lets you check messages with captions. 7 Settings Lets you control and adjust the features of your phone. Customer Service: 888-269-7477 gE T TINg STAR TED 7 VOL 8 Volume Bar Lets you adjust the volume to a comfortable level, up to a 40dB gain from min/max. To increase the volume, press on the VOL button. on the VOL button to decrease the volume. The indicator Press lights next to the volume bar indicate the volume setting. I G N N R A W The maximum volume setting on captioned calls is extremely loud. People who do not need amplification should not use the phone at the highest volume level. The volume returns to a mid-range setting every time you hang up the handset. To save your volume setting so that it will be used during every captioned call, see Saving Conversation Volume on page 71. TONE 9 TONE Button Adjusts the frequency levels of incoming sounds, to make it easier to hear high-pitched or low-pitched voices. 10 Dialing Keypad Use to dial telephone numbers just like with any other phone. OPER 11 REDIAL Button Lets you dial up to 10 most-recently called numbers. 12 FLASH Button Some telephone services like Call Waiting require a hook flash. The hook flash is a very brief interruption of the connection, like hanging up the phone for one second. There is a brief click or silence on the line. 8 gE T TINg STAR TED Customer Service: 888-269-7477 13 MUTE Button Silences the sound from your end of the conversation. When the MUTE button is pressed (blue light around the button is ON), the person on the other end of your call will not be able to hear you. You will still be able to hear the caller and get captions of everything they say. To turn the Mute feature off, press the MUTE button again (light around the button is OFF). 14 CUST SERV Button Pressing the CUST SERV button will automatically dial the CapTel help line. Our helpful Customer Service team is happy to help you set up and use your CapTel 2400i phone were only a button push away. E T O N Help is available 24 hours a day, 7 days a week (closed on major holidays). Help materials are also available online at www.CapTel.com HOME 15 HOME Button Press the HOME button at any time to return to the main menu screen. The HOME button is your easy way to go back to the beginning and start again. E T O N If you are ever lost in the menu system, press the HOME button to return to the main screen. CAPTIONS 16 CAPTIONS Button Turn the CAPTIONS button on (blue light around button is ON) at any time during your call to see word-for-word captions of everything your caller says. The CAPTIONS button will go off when you hang up the handset. E T O N You must press the CAPTIONS button for each and every call you want to see captions on. Customer Service: 888-269-7477 gE T TINg STAR TED 9 Back view of CapTel 2400i 1 2 4 3 1 Line 1 Telephone Jack Plug the telephone cord (provided) in here (RJ11 jack). Telephone cord can be for most types of telephone service, including: analog, VOIP, FIOS, digital cable service, or analog with DSL service. CapTel does NOT work with PBX system unless an analog port is available. 2 Ethernet Jack Plug the Ethernet cable (provided) here to connect to your Internet service. If you connect to the Internet using a WiFi network, you do not need to plug in the Ethernet cable. 3 LINK/ACT Status Light Lets you know if your Ethernet cable is connected to the Internet and whether activity is on the line. NOTE: the LK/ACT indicator does not light up when connected via WiFi. 4 Power Jack Plug the AC power adapter here. Use only the AC power adapter that came with your CapTel phone. Any other adapter may damage the phone. 10 gE T TINg STAR TED Customer Service: 888-269-7477 Using a Headset or Neckloop (Optional) Audio Jacks (2.5 mm/3.5 mm) You can use earphones, a headset, neckloop, or other type of listening device with the CapTel 2400i to maximize the audio quality or to enjoy your new phone hands-free. Simply plug the headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack located on the right side of the CapTel 2400i (open the protective cover to reach the jacks). Headset or Neckloop E T O N For best effectiveness, make sure that there are three rings around the prong on the headset/neckloop audio jack. Customer Service: 888-269-7477 gE T TINg STAR TED 11 Setting up Your CapTel 2400i For complete instructions, please see the Setup guide. Requirements 1. High-speed Internet access using a DSL or Digital Cable modem. Your CapTel 2400i can connect to your Internet service either with an Ethernet cable or through a wireless (WiFi) network. Depending on your Internet setup, a router may also be required to allow you to connect more than one device to your Internet service. 2. Telephone Service. Can be analog line, DSL with filter, VOIP, FIOS, or Digital Cable phone service. CapTel does NOT work with digital Private Branch Exchange (PBX) systems found in some office environments, residential facilities, and hotels unless an analog port is available. 3. Standard electrical power (AC adapter plugs into standard wall outlet). Step 1: Select a Location Set up the CapTel 2400i in a place where:

A high-speed Internet (Ethernet) jack or your wireless router is located nearby. A telephone jack is located nearby (can be analog line, DSL with filter, VOIP, FIOS, or Digital Cable phone service). There is an electrical outlet nearby. The surface it will be set on, or mounted to, is stable and secure. The area is protected from excessive heat or humidity. E T O N The outlets for power, the phone line, and the Ethernet connection should all be located nearby, as each cord needs to plug into your CapTel 2400i. If your Internet access is located in a different room than where you plan to use the CapTel 2400i, a WiFi setup is recommended. Please see the Setup Guide or contact CapTel Customer Service for help setting everything up. 12 gE T TINg STAR TED Customer Service: 888-269-7477 Step 2: Plug in the Power Adapter 1. Plug the power cord into the jack labeled Power on the back of the CapTel 2400i phone. 2. Plug the power adapter into a wall outlet or power strip. The display screen and Volume indicator lights will light up to let you know the power is connected. WARNING: Be sure to use only the power adapter that came with your CapTel 2400i. Using any other power adapter may damage your phone. Power Cord Line 1 Ethernet LNK/ACT Power Back of CapTel 2400i Power Outlet After a moment, the Initial Setup screen will appear. Follow the instructions on the display screen. P I T To choose an option, touch the icon on the screen and touch

(next). Step 3: Select Language Initial Setup language telephone line select language network connection english espanol time and date software terms and conditions touch ag icon to select language next 1. Touch 2. Touch

(English) or

(next) to continue.

(Espanol) for the language you want. Customer Service: 888-269-7477 gE T TINg STAR TED 13 Step 4: Telephone Line Initial Setup no phone line detected language telephone line network connection time and date software terms and conditions connect phone line press cancel to ignore or cancel 1. Plug your telephone line into the back of the CapTel phone. 2. Plug the other end of the line into your telephone wall jack. Telephone Line Power Cord Line 1 Ethernet LNK/ACT Power Back of CapTel 2400i Telephone Wall Outlet Power Outlet E T O N Telephone service can be analog, VOIP, FIOS, digital cable phone service, or analog with DSL filter. CapTel does not work with digital PBX office phone systems unless an analog port is available. 14 gE T TINg STAR TED Customer Service: 888-269-7477 Step 5: Network Connection setup network plug in ethernet cable or press button below for wi Use WiFi Network Initial Setup language telephone line network connection time and date software terms and conditions For Wired Connections:

1. Plug the Ethernet cable that came with your phone into the jack on the back labeled Ethernet. 2. Plug the other end of the Ethernet cable into the jack you use to access your Internet service. Depending on how your Internet service is set up, you could be plugging into an available Ethernet jack on any of the following:

On a digital cable modem On a DSL modem On a router in your home In an Ethernet wall outlet Use the examples on the following page to match your setting with the correct installation method:

Customer Service: 888-269-7477 gE T TINg STAR TED 15 All outlets located together (Wired Setup) Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 2400i. Ethernet Cable Telephone Line Power Cord DSL or Digital Cable Modem Telephone Wall Outlet Line 1 Ethernet LNK/ACT Power Back of CapTel 2400i Power Outlet Example 2: If there is not an available Ethernet jack in your DSL or cable modem, you will need a router or switch that lets you connect more than one device to the Internet. Contact your Internet Service Provider to learn what router or switch will work with your modem. The router should support DHCP. Connect the router to your DSL/cable modem. Then connect the CapTel 2400i to the router or switch using the Ethernet cable. DSL or Digital Cable Modem Ethernet Cable Telephone Line Power Cord Router Telephone Wall Outlet Line 1 Ethernet LNK/ACT Power Back of CapTel 2400i Power Outlet E T O N If your Internet outlet is in a different room from where you plan to use CapTel, see the Setup Guide for instructions. 16 gE T TINg STAR TED Customer Service: 888-269-7477 For Wireless (WiFi) Connections:

If you have a wireless (WiFi) network in your home or office, your CapTel phone can connect to the Internet using the WiFi network. You do not need to plug in an Ethernet cable. To set up your CapTel for WiFi use, you will need to know the name of your wireless network as well as any passwords that are needed to access the network. The way you access your WiFi network with CapTel will be very similar to how you access the network from a computer or mobile device. E T O N If someone helped install the wireless network for you, it may be helpful to consult with that person as you set up your CapTel phone. setup network plug in ethernet cable or press button below for wi Use WiFi Network Initial Setup language telephone line network connection time and date software terms and conditions 1. Touch Use WiFi Network (Use WiFi Network) on the display screen. CapTel scans for wireless networks within range of your phone. 2. The display lists any WiFi networks detected, in order of strongest signal strength to the weakest signal strength. E T O N CapTel may detect wireless networks in your location that you do not recognize such as a wireless network from a neighbor or nearby office. Be sure to select the name that matches your own network. Customer Service: 888-269-7477 gE T TINg STAR TED 17 Joined Available Networks Signal Saved Security Chan 2WIRE269 My Home Network SSID for Network 3 Charlies Home Network Network for Vegetarians WPA WPA-2 WPA WPA WPA 09 11 06 01 11 Connect Enter Manually View Saved Refresh Network Settings Back 3. Touch the name of the network that you want to use. Then touch Connect

(Connect). If you do not see the network you want to use:

Try moving your CapTel phone to an area closer to your wireless router. Then, touch available networks. Touch Enter Manually (Enter Manually). CapTel will ask you to enter information about your wireless network, then it will try to connect. 4. Enter WiFi Password: Using the keyboard on the CapTel display, enter

(Refresh). CapTel will re-scan for Refresh the password for the WiFi network. Enter WiFi Password SSID Name: 2WIRE269 Password:

<touch to enter password>

Q W E R T Y U I O P A S D F G H J K L Z X C V B N M Tab Numbers Space cancel save P I T Remember to use the shift key for capital letters when needed. To enter special characters, touch Numbers (Numbers). 18 gE T TINg STAR TED Customer Service: 888-269-7477 key to correct any errors. When you are done, review your password carefully. If it does not exactly match the password for your network, CapTel will not be able to connect. Use the When you are satisfied the password is correct, touch Step 6: Time and Date Touch the Time Zone on the display screen that you live in. Touch

(next) to continue.

(save). save Initial Setup select time zone language telephone line network connection time and date software terms and conditions Initial Setup language telephone line network connection time and date software terms and conditions next set time and date touch white box to adjust time and date hours 10 minutes 44 am/pm am month May day 2 year 2013 next Your CapTel phone will fill in the date and time based on the time zone you indicated. If you need to adjust the time and date, touch the field on the display screen that you want to change. Use display screen to scroll to the correct number. Then touch the next field that you want to change. When the date and time are set, touch Customer Service: 888-269-7477

(next) to continue.

(arrows) on the gE T TINg STAR TED 19 Step 7: Software Your new phone checks to make sure that you have the most current software available. If needed, CapTel will automatically download the most recent software version. Be patient, the download may take a moment. Watch the progress on the CapTel display screen to know the status. Initial Setup language telephone line network connection time and date software terms and conditions updating software downloading new software 100%

conf iguring internal memory 15 %

installing new software 0 %

** do not remove power **

E T O N Do not interrupt the power supply during a software download. It may damage your CapTel phone. Once the software download is complete, your CapTel phone may re-boot as part of the update process. It will automatically run through the setup steps again, using the settings that youve already chosen. Once the update process is completed, you will be able to continue with setup. 20 gE T TINg STAR TED Customer Service: 888-269-7477 Step 8: Registration Terms and Conditions The CapTel 2400i is designed for people who have difficulty hearing over the phone. The very first time you set up CapTel, you will be asked to please review the Registration terms and conditions on the CapTel display screen, touch accept

(Accept) to continue. cancel Welcome to CapTel Registration Per FCC requirements, the Captions feature on your CapTel phone cannot be activated until the phone is registered. Press the Register Now button to begin. Register Now Register Later E T O N Per FCC requirements, the Captions feature on your phone cannot be activated until you accept the Registration Terms & Conditions. If you need assistance, press the blue CUST SERV button for help. Details about the FCC requirements can be found at www.CapTel.com. 11:35 am Monday, January 23 Contacts Favorites Call History Ans Machine Settings Congratulations you are ready to go!!

E T O N For complete set up instructions, please see the Setup Guide that came with your CapTel phone. Customer Service: 888-269-7477 gE T TINg STAR TED 21 getting Help 1 4 7

*

2 5 8 0 3 6 9

#

1 2 3 4 5 6 7 8 9

* 0 #

If you have any questions as you use your new CapTel 2400i, were here to help. Use any of these ways to contact us:

(CUST SERV) to automatically speed dial Pick up the handset and press directly to our helpful Customer Service team. If you are in an office setting, you may need to dial a number such as 9 first to get an outside line first

(CUST SERV). (Available 24 hours a day, 7 days a week. and then press Customer Service is closed on major holidays.) Help materials are also available online at our website. Phone: 1-888-269-7477 (Available 24 hours a day, 7 days a week) FAX:

Mail:

(608) 204-6167 CapTel Customer Service 450 Science Drive Madison, WI 53711 Email: CapTel@CapTel.com Online: www.CapTel.com

(Live Chat help available at our website) 22 gE T TINg STAR TED Customer Service: 888-269-7477 seCTiOn 2 Making and answering Calls This section explains how to place outgoing calls and how to answering incoming calls. TopiCs N Dialing a Phone Number Directly N Answering an Incoming Call N Turning Captions On/Off during a Call N Adjusting the Volume N Adjusting the Tone Control N Customizing the Tone Setting N Knowing What Sounds are on the Line Customer Service: 888-269-7477 MAKINg AND ANSWERINg C ALLS 23

Dialing a Phone Number Directly Dial Number Contacts Favorites Call History Like with any other phone, you can dial the phone number of the person you want to call. 1. Before you dial, press CAPTIONS (CAPTIONS button) to turn captions on (blue light around CAPTIONS button is on). 2. Lift the handset. 3. Use the dialing keypad wish to call. to dial the phone number of the person you OPER 4. As you dial, the display screen shows the status as your CapTel phone connects to the captioning service. Dial: 1-333-555-6852 waiting for captions 24 MAKINg AND ANSWERINg C ALLS Customer Service: 888-269-7477 Call Time: 00:02:56 May 13 1:36 pm 555-8539 hello this is Tina's ower shop how may I help you? okay and where would you like them delivered? great you said you wanted roses any particular color?

Font Size 5. Listen or watch the display screen to know when someone answers. Begin your conversation as you normally would. Captions will appear on the display screen as the other party speaks. When you are finished with your call, hang up the handset. P I T Talk back and forth as you normally would, reading the captions as you go. You dont have to wait for the captions to finish appearing on screen before you answer. P I T To see captions, press the CAPTIONS button (blue light on around the button) at any time during the call. E T O N You can also place a call to someone listed in your Contacts, Favorites, Call History, or Speed Dial settings. You need to have entries saved in Contacts before you can use these features. See Contacts on page 59 for instructions. Customer Service: 888-269-7477 MAKINg AND ANSWERINg C ALLS 25 Answering an Incoming Call Incoming Call 13335552652 Corner Pharmacy ignore send to answering machine 1. When the phone rings, the display lights up to let you know there is an incoming call. (If you have Caller ID service, the callers name and phone number will appear.) 2. Lift up the handset to answer the call. 3. If you would like captions, press CAPTIONS (CAPTIONS button) to turn captions on (blue light around CAPTIONS button is on). Call Time: 00:00:16 June 22 10:49 am Unavailable

(CapTel CA# C6430) (F) Hello this is corner pharmacy calling your prescription is ready to be picked up Font Size When you are finished with your conversation, hang up the phone as you normally would. P I T If you answer on an extension telephone and want to get captions, just pick up the CapTel handset, press any of the number keys and press the CAPTIONS button. Your CapTel phone will connect to the Captioning Service, and you will see captions on the display. 26 MAKINg AND ANSWERINg C ALLS Customer Service: 888-269-7477 Turning Captions On/Off During a Call You can turn captions on/off at any time during your call by pressing CAPTIONS

(CAPTIONS button). When the blue light around the CAPTIONS button is lit, you will see captions of everything the other party says. To turn captions off, press CAPTIONS (CAPTIONS button) again. The blue light around the CAPTIONS button goes off. Adjusting the Volume You can increase the volume of the persons voice coming through the handset, up to a 40dB gain from min/max when the CAPTIONS button is on. (If captions are turned off, the maximum volume is 18dB gain). Watch the lights next to the VOL bar to see what level the volume is set to. To increase the volume, press To decrease the volume, press on the VOL button. on the VOL button. E T O N The maximum volume setting on captioned calls is extremely loud. People who do not need amplification should not use the phone at its highest volume setting. The volume level automatically returns to a mid-range setting whenever the phone is hung up. To save your volume setting so that it will be used during every captioned call, see Saving Conversation Volume on page 71. Customer Service: 888-269-7477 MAKINg AND ANSWERINg C ALLS 27 Adjusting the Sound Tone Tone Control low medium high Touch low, med, or high to select desired tone This tone setting will help you hear medium-pitched voices lift the handset and press play button to test the tone setting custom cancel accept You can adjust the Tone of the handset sound to a frequency range that is easiest for you too hear. Use the tone setting to emphasize HIgH, MEDIUM, or LOW frequency sound ranges. You can even customize the sound frequency to match your own audiogram. The setting will remain in effect until you change it again. You can adjust the Tone setting anytime during, before, or after a call. To adjust the Tone setting:

1. Press TONE (TONE button) on the CapTel keypad. 2. The display shows what the current setting is: LOW, MED, HIgH, or CUSTOM. 3. Press the Tone setting repeatedly to cycle through the different settings. P I T To test how the Tone setting will sound, lift the handset and press on the display screen. You will hear a recording of first a mans and then a womans voice, letting you check if the setting makes it easier to hear. Experiment with the different Tone settings to find the range that works best. E T O N You can also use a headset or neckloop to enhance the sound quality. Please see page 11 for instructions. 28 MAKINg AND ANSWERINg C ALLS Customer Service: 888-269-7477 Customizing the Tone Setting 250 Hz 500 Hz 1kHz 2kHz 4 kHz Custom Tone Touch and Drag the blue dots to match the shape of your audiogram 40dB 35dB 30dB 25dB 20dB 15dB 10dB lift the handset and press play button to test the tone setting cancel accept CapTel 2400i lets you personalize the Tone setting to enhance the frequency ranges that you hear best. For example, you can adjust the tone settings to match your own personal audiogram. CapTel lets you listen to test each setting as you make changes, to find the optimal customized hearing level. To customize the Tone setting:

1. With the handset hung up, press TONE (TONE button). 2. On the display screen, touch custom 3. Touch and drag the blue circles on the frequency chart to adjust the

(Custom). various sound levels. As you make changes, test the sound quality by touching listening over the handset.

(play) while P I T If you have a personal audiogram, adjust the blue circles to match the shape of your audiogram to give you optimal sound levels for your personal hearing level. 4. When you are finished, touch accept

(Cancel) to exit.

(Accept) to save your changes or accept cancel cancel Customer Service: 888-269-7477 MAKINg AND ANSWERINg C ALLS 29 Knowing What Sounds are on the Line Call Time: 00:00:16 June 22 10:49 am Unavailable

(CapTel CA# C6430) (F) Hello this is corner pharmacy calling your prescription is ready to be picked up Font Size The handset graphic on the display screen tells you what incoming and outgoing sounds are occurring during your call with two visual indicators: the Signal meter (yellow waves) and the Outgoing Volume meter (green waves). Signal Meter Sounds on the Line Shows when there is sound coming over the line, even if the sound is not loud enough for you to hear. The more sound waves coming out of the handset, the louder the sound. Outgoing Volume Meter Helps you to see how loudly you are speaking. The more lines going into the handset graphic, the louder your voice is. If the lines become red, you may want to lower the volume of your own voice during a call. E T O N These meters only appear during calls that have captions. 30 MAKINg AND ANSWERINg C ALLS Customer Service: 888-269-7477 seCTiOn 3 Viewing Captions This section explains how to adjust and review conversation captions. TopiCs N Turning Captions On/Off During a Call N Viewing Corrections N Reviewing Captions During a Call N Reviewing Captions After Hanging Up N Saving Conversation Captions N Erasing Captions N Changing the Captions Font Size N Changing the Color of the Captions N Setting how Captions Scroll Across the Display Screen N Adjusting the Brightness of the Display Screen Customer Service: 888-269-7477 VIE WINg C APTIONS 31 Turning Captions On/Off During a Call Call Time: 00:00:16 June 22 10:49 am Unavailable

(CapTel CA# C6430) (F) Hello this is corner pharmacy calling your prescription is ready to be picked up Font Size You can turn captions on/off at any time during your call by pressing CAPTIONS

(CAPTIONS button). When the blue light around the CAPTIONS button is lit, you will see captions of everything the other party says. To turn captions off, press CAPTIONS (CAPTIONS button) again. The blue light around the CAPTIONS button goes off. E T O N You can increase/decrease the size of the captions font by touching at the bottom of the screen. or P I T You can pres the CAPTIONS button at any time during the call. If you forgot to press it at the start of your call, dont worry. Captions will appear approximately 35 seconds after the CAPTIONS button is turned on. 32 VIE WINg C APTIONS Customer Service: 888-269-7477 Viewing Corrections Call Time: 00:00:37 May 11 12:42 pm 555-6295

(CapTel CA# C7005) Ringing 1

(F) Hi Debra sure she is not at her desk Debra do you want her voicemail sure colon Font Size Call Time: 00:00:46 May 11 12:42 pm 555-6295

(CapTel CA# C7005) Ringing 1

(F) Hi Debra sure she is not at her desk Debra do you want her voicemail sure hold on Word Error Correction Font Size On occasion, word errors may appear in the captions due to the speech recognition system the Captioning Service uses. The Captioning Service will try to correct any word errors as they occur. The corrected word appears in a different color than the rest of the captions, to let you know a correction has been made. There may be a slight delay before the word error is corrected. If you are unclear about what was said, ask your caller to clarify. E T O N You can change the color of the captions and corrections in the Display Settings. Please see page 39 for instructions. Customer Service: 888-269-7477 VIE WINg C APTIONS 33 Reviewing Captions During a Call Call Time: 00:00:16 June 22 10:49 am Unavailable this is corner pharmacy calling your prescription is ready to be picked up yes please bring your insurance card with you as well as a valid ID we are open until 8:00 pm wed be happy to help Back to Live Captions Touch and slide up to move backwards to review previous captions There are a couple of ways to review captions during a call:

1. Touch and move the slide bar at the right up to scroll back through previous captions. 2. Place your finger on the captions screen and swipe downward to review previous captions. When you are finished reviewing captions, touch Captions) to return to the current conversation. Anything the other party said during the time you were reviewing captions will appear, and the live captions will continue as usual.

(Back to Live E T O N Your CapTel phone holds captions for up to 100 different conversations in memory (approximately 10 hours of conversations). If the conversation memory fills up entirely, older captions will be erased as new captions come in. 34 VIE WINg C APTIONS Customer Service: 888-269-7477 Reviewing Captions After Hanging Up Call History Mary Cell 1-321-555-9876 1-321-555-9876 John S. Mary Cell 555-2369 today 11:38 AM today 11:32 AM 2/15/13 4:23 PM 2/15/13 2:56 PM 2/14/13 6:42 PM next prev 1-321-555-6712 2/15/13 2:56 PM 0:01:14 review captions add to contacts call delete To review captions after your conversation is ended and the phone is hung up:

1. On the display screen, touch 2. From the Call History listing on the left, touch the call that you wish to

(Call History). review. If needed, use the scroll bar or touch through the list of calls. and to scroll 3. Once the call you want is highlighted, information about the call appears

(review captions) to review captions of the call. on the right. Touch When reviewing captions: Touch and drag the scroll bar on the right to move backwards and forwards through captions. Touch to see captions from a previous/later call. and 4. When you are done reviewing captions, press HOME

(HOME button) to exit. P I T The Call History listing lets you know whether a call was or outgoing. incoming E T O N Your CapTel phone comes with the Save Captions feature enabled, letting you view conversation captions after youve hung up the phone. You can turn this feature off so that CapTel will not save conversation captions after every call. Please see Saving Captions after Hang up on page 71 for instructions. Customer Service: 888-269-7477 VIE WINg C APTIONS 35 Saving Conversation Captions Save Captions On Line by Line Scrolling Flasher Settings Save Volume On Keypad Lights On English General Settings Back You can set your CapTel phone to save captions after the call is ended. This allows you to go back and review what was said after youve hung up. You can review captions from up to 100 different conversations in memory. The default setting is Save Captions ON. To change the Save Captions setting:

1. On the display screen, touch 2. Touch

(General Settings). 3. Touch

(Save Captions On). 4. Touch

(On) or Save Captions On saves conversation captions after the call is finished and the phone is hung up. Save Captions Off erases the conversation captions after every call. o (Off) to select.

(Settings). 5. Once you have made your selection, press HOME

(HOME button) to exit. o on on E T O N If power is ever interrupted to your CapTel phone, conversations stored in memory will be erased. 36 VIE WINg C APTIONS Customer Service: 888-269-7477 Erasing Captions Call History delete call history?

Mary Cell 1-321-555-9876 1-321-555-9876 John S. cancel Mary Cell 555-2369

(2/16/13 2:56 PM) 1-321-555-6712 2/15/13 2:56 PM 0:01:14 press accept to delete this call accept review captions call delete today 11:38 AM today 11:32 AM 2/15/13 4:23 PM 2/15/13 2:56 PM 2/14/13 6:42 PM next previous To erase captions of a single conversation after the call has ended:

1. On the display screen, touch 2. From the Call History listing, touch the call that you wish to erase.

(Call History). If needed, touch through the list of calls. and or touch and drag the scrollbar to scroll 3. Once you have the call you want highlighted, information about the call appears on the right side of the display. Touch captions of the call.

(Delete) to erase 4. The display asks you to confirm that you want to delete the call. Touch accept

(Accept) to erase or accept cancel cancel (Cancel) to exit. 5. When you are done erasing captions, press HOME

(HOME button) to exit. To erase captions from all of your calls:

1. On the display screen, touch 2. Touch 3. The display asks you to confirm that you want to delete all of your call

(Delete) to erase captions of all your conversations.

(Call History). history. Touch accept

(Accept) to erase or accept cancel cancel (Cancel) to exit. 4. When you are done erasing capitons, press HOME

(HOME button) to exit. Customer Service: 888-269-7477 VIE WINg C APTIONS 37

Changing the Captions Font Size EXAMPLE CAPTIONS Walt sells imported clothes for men. He Claims he likes this line of work. Nicole knows where Walt works. It is that new place with coats in the window. William asked if we will come with him and Nicole Font Size small medium large cancel accept You can adjust the font size of the conversation captions to make them easier to read. E T O N Changing the font size only applies to conversation captions. The font size and style for your CapTel menu options always remains the same. To change the font size of the captions:

1. With the handset hung up, touch 2. Touch 3. Touch 4. The display screen shows what the current font size setting is. Touch the

(Display).

(Font Size).

(Settings). setting that you want: small, medium, or large. The display screen shows an example of each font size that you select. 5. When you have selected the font size, touch accept

(Accept) to save your cancel accept change or cancel (Cancel) to exit. 6. When you are done, press HOME

(HOME button) to exit. 38 VIE WINg C APTIONS Customer Service: 888-269-7477 Changing the Color of the Captions EXAMPLE CAPTIONS Walt sells imported clothes for men. He claims he likes this line of work. Nicole knows where Walt works. It is that new place Captions Background Corrections Color Options cancel accept You can change the color of the captions font and background color on the display screen to a color combination that you prefer. You need to set the conversation colors before or after a call. You cannot change the captions colors during a live captioned call. E T O N Changing the font color applies only to conversation captions. The font size and style for your CapTel 2400i menu always stays the same. To change the font and background colors:

1. On the display screen, touch 2. Touch 3. Touch

(Display).

(Display Colors).

(Settings). Customer Service: 888-269-7477 VIE WINg C APTIONS 39 4. The display screen shows you an example of how the colors are currently set. To change the Captions color:

1. Make sure 2. In the Color Options table, touch the color you that you would

(Captions) is highlighted (blue). Captions like the captions to appear. As you select your color, CapTel shows you an example of how the captions will look. To change the Background color:

1. Touch Background (Background) to highlight (blue). 2. In the Color Options table, touch the color you that you would like the background to appear. As you select your color, CapTel shows you an example of how the background will look. To change the Corrections color:

1. Touch Corrections 2. In the Color Options table, touch the color you that you would like the corrections to appear. As you select your color, CapTel shows you an example of how the corrections will look.

(Corrections) to highlight (blue). 5. When you have selected the color combination that you prefer, touch accept

(Accept) to save or accept cancel cancel (Cancel) to exit. 6. When you are done, press HOME

(HOME button) to exit. P I T If you have difficulty reading the captions, you may try different color combinations to create higher contrast between the captions color and the background color. 40 VIE WINg C APTIONS Customer Service: 888-269-7477 Setting how Captions Scroll Across the Display Screen select scrolling style Save Captions On Line by Line Scrolling Flasher Settings line by line smooth scrolling Save Volume On Keypad Lights On English General Settings Back You can control how the captions appear on the display screen: either appearing word-by-word across the screen as each word is captioned or by smooth scrolling one line at a time in a continuous movement. The default setting is smooth scrolling. To change the way captions scroll across the screen:

1. On the display screen, touch 2. Touch

(General Settings). 3. Touch

(Smooth Scrolling). 4. Touch the scrolling option that you prefer. Line-by-Line Scrolling: captions appear word-by-word across the screen as they are captioned Smooth Scrolling: captions appear one line at a time in a continuous motion

(Settings). 5. Once you have made your selection, press HOME

(HOME button) to exit. Customer Service: 888-269-7477 VIE WINg C APTIONS 41 Adjusting the Brightness of the Display Screen adjust display brightness Brightness Line by Line Scrolling Font Size min cancel max accept Screen Timeout Night Mode Display Settings Back You can adjust the brightness of your CapTel 2400i display screen to make it easier to read in well-lit or dimly-lit environments. E T O N You need to adjust the brightness of the Display Screen before or after a call. You cannot set the display screen brightness during a live captioned call.

(Display).

(Brightness) To adjust the brightness of the Display Screen:

1. On the display screen, touch

(Settings). 2. Touch 3. Touch 4. Touch and drag the slide bar to adjust the brightness to the setting that you would like. Sliding left makes the display screen dimmer. Slide right to make the display screen brighter. 5. When the brightness is set, touch accept 6. Press HOME

(HOME button) to exit.

(Accept) to save or cancel (Cancel) to exit. accept cancel E T O N After 60 seconds of non-use, the CapTel display screen will start becoming more dim and gradually go completely dark as an energy-saving measure. To re-illuminate the screen, simply touch the display screen or any button on the dialing keypad. 42 VIE WINg C APTIONS Customer Service: 888-269-7477 getting Help 1 4 7

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If you have any questions as you use your new CapTel 2400i, were here to help. Use any of these ways to contact us:

(CUST SERV) to automatically speed dial Pick up the handset and press directly to our helpful Customer Service team. If you are in an office setting, you may need to dial a number such as 9 first to get an outside line first

(CUST SERV). (Available 24 hours a day, 7 days a week. and then press Customer Service is closed on major holidays.) Help materials are also available online at our website. Phone: 1-888-269-7477 (Available 24 hours a day, 7 days a week) FAX:

Mail:

(608) 204-6167 CapTel Customer Service 450 Science Drive Madison, WI 53711 Email: CapTel@CapTel.com Online: www.CapTel.com

(Live Chat help available at our website) Customer Service: 888-269-7477 VIE WINg C APTIONS 43 seCTiOn 4 Call History This section explains how to use Call History to see who has called you, to review captions of past conversations, and to see information about any incoming calls you may have missed. TopiCs N Reviewing Previous Calls N Reviewing Captions from a Previous Call N Dialing from Call History N Erasing Previous Calls 44 C ALL HISTORY Customer Service: 888-269-7477 Reviewing Previous Calls Your CapTel 2400i keeps a list of information about recent calls, including calls that you may have missed. You can review captions from the call, the date and time of the call, and any Caller ID information if available. CapTel can even show you a picture of the caller if it is someone in your Contact list. Call History today 11:38 AM 1-321-555-9876 today 11:32 AM 1-321-555-9876 2/15/13 4:23 PM 2/15/13 2:56 PM 2/14/13 6:42 PM John S. Mary Cell 555-2369 next prev Mary Cell 1-321-555-6712 2/15/13 2:56 PM 0:01:14 review captions add to contacts call delete Previous calls: Touch the call you want information about. Information about the call shows up here. Indicates whether call was incoming, outgoing, picked up by the answering machine, or unanswered. Date and time of the call. Use the scroll bar to review entries further down the list. Next/Previous: Lets you skip 5 entries up/down the list. Captions: Review captions of the call. Add to Contacts: Adds caller to your contact list. Call: Places a call to this person. Delete: Erases this call from Call History. P I T Remember to first touch the call listed in Call History on the left side of display that you want to review. Once you touch the call listing, more information about the call will appear on the right of your screen, including a picture of the caller if it is someone already in your Contact list. Customer Service: 888-269-7477 C ALL HISTORY 45 Reviewing Captions from a Previous Call 5/28/13 2:16 PM Joe Smith

(CapTel CA# C6562) Ringing 1 2

(M) Hello Hello ~ OK well I was wondering if you are coming to Jimmys game oh great its at call delete Font Size prev next Back You can look back and see captions from any call in your Call History. To review captions from a previous call:

1. From the display screen, touch 2. From the list on the left, touch the call that you want to review.

(Call History). P I T Touch and drag the scroll bar to see calls further up or down the list. You can use

(Next/Prev) to skip 5 entries up or down the list. 3. Information about the call that you selected appears in the right of the screen. 4. Touch 5. Touch and drag the scroll bar at the right to move backwards and

(Review Captions) to review captions of the call. forwards through the captions. 6. When you are finished, press HOME

(HOME button) to exit. E T O N You can increase/decrease the size of the captions font by touching at the bottom of the display. or E T O N Touch next previous/later call. prev

(<<prev / next>>) to view captions from a 46 C ALL HISTORY Customer Service: 888-269-7477 Dialing from Call History Call History Mary Cell 1-321-555-9876 1-321-555-9876 John S. Mary Cell 555-2369 today 11:38 AM today 11:32 AM 2/15/13 4:23 PM 2/15/13 2:56 PM 2/14/13 6:42 PM next prev 1-321-555-6712 2/15/13 2:56 PM 0:01:14 review captions add to contacts call delete You can use Call History to quickly re-dial someone that has called you before. This is especially helpful if you notice youve missed a call you can call the person back directly from Call History. To dial a number from Call History:

1. From the display screen, touch 2. From the list on the left, touch the call that you want to review.

(Call History). P I T Touch and drag the scroll bar to see calls further up or down the list. You can use

(Next/Prev) to skip 5 entries up or down the list. 3. Information about the call that you selected appears in the right of the screen. 4. Touch

(Call) to place a call to this person. If you are calling this number for the first time, the display asks you to confirm which number to call. For example, if you need to dial the area code or if a dialing prefix (such as 9) is required. 5. Lift the handset. CapTel dials the number automatically. Customer Service: 888-269-7477 C ALL HISTORY 47 Erasing Previous Calls Call History delete call history?

Mary Cell today 11:38 AM today 11:32 AM 2/15/13 4:23 PM 2/15/13 2:56 PM 2/14/13 6:42 PM next previous 1-321-555-9876 1-321-555-9876 John S. cancel Mary Cell 555-2369

(2/16/13 2:56 PM) 1-321-555-6712 2/15/13 2:56 PM 0:01:14 press accept to delete this call accept review captions call delete To erase a single call from Call History:

1. From the display screen, touch 2. From the list on the left, touch the call that you want to review.

(Call History). P I T Touch and drag the scroll bar to see calls further up or down the list. You can use

(Next/Prev) to skip 5 entries up or down the list. 3. Information about the call you selected appears in the right of the display. 4. Touch 5. The display asks you to confirm if you want to delete the call.

(Delete) to erase this call from your Call History. Touch accept

(Accept) to erase or accept cancel cancel (Cancel) to exit. 6. When you are finished, press HOME

(HOME button) to exit. To erase all calls from Call History 1. From the display screen, touch 2. Touch Call History.

(Delete) on the right side of display to erase all of the calls in

(Call History). 3. The display asks you to confirm that you want to delete all calls. Touch accept

(Accept) to erase or accept cancel cancel (Cancel) to exit. 4. When you are finished, press HOME

(HOME button) to exit. 48 C ALL HISTORY Customer Service: 888-269-7477 seCTiOn 5 answering Machine This section explains how to use the built-in Answering Machine and see captions of messages that people leave for you. You can hear the voice recording and read captions of the message. CapTel can also show you captions of messages that are left on an external answering machine. TopiCs N About the Answering Machine N Turning Answering Machine On/Off N Playing Your Answering Machine Messages N Erasing Answering Machine Messages N Deleting All Messages N Recording a Personal Greeting N Captioning Messages from an External Answering Machine N Setting the Ring Count N Playing Incoming Messages Aloud/Silent Customer Service: 888-269-7477 ANSWERINg MACHINE 49 About the Answering Machine Your CapTel 2400i can take messages for you when you are unavailable, for you to play back later. When checking your messages, you can listen to the messages as well as see captions. The CapTel Answering Machine saves up to 100 messages. Turning Answering Machine On/Off Answering Machine on Greeting Message External Speaker o Set Ring Count No Saved Messages Answering Machine Back 1. On the display screen, touch

(Ans Machine). The first time you set up your Answering Machine, the display tells you there are no messages available. 2. Touch 3. The display screen shows you the current setting (on or off).

(Answering Machine Settings). Touch 4. When you are finished, press HOME

(Answering Machine On) and select on or off.

(HOME button) to exit. P I T A green ON indicator appears on the Answering Machine icon to let you know at a glance whenever the Answering Machine is turned on. 50 ANSWERINg MACHINE Customer Service: 888-269-7477

Playing Your Answering Machine Messages 5/27/13 2:42 PM Unavailable

(Recording) Hi dad sorry I missed you please give me a call back when you get home talk to you soon call delete prev next Font Size 0:20 play 0:27 re-caption Back 1. The display screen lets you know when you have unread messages waiting. 2. Touch 3. Select and touch the call you want to review from the Answering

(Ans Machine). Machine list on the left of the display. 4. Information about the call you selected appears on the rightof the display. 5. Touch

(PLAY), then lift the CapTel handset to listen to your message. Or touch

(speaker) to play messages aloud. If you need Captions, press CAPTIONS (CAPTIONS button). You can listen to the message and read the captions on the display. 6. When you are done listening/reading messages, you can:

(Call) to place a call to this person.

(Delete) to erase the Answering Machine message Touch Touch and captions. Touch message. Touch re-caption (re-caption) to get new captions of this

(PLAY) to play the message/captions again. Customer Service: 888-269-7477 ANSWERINg MACHINE 51 Erasing Answering Machine Messages Answering Machine 555-4681 1-321-555-9876 John S. Mary Cell 555-2369 today 11:38 AM today 11:32 AM 2/15/13 4:23 PM 2/15/13 2:56 PM 2/14/13 6:42 PM next previous Mary Cell 1-321-555-6712 2/15/13 2:56 PM 0:01:14 play call delete To erase an individual Answering Machine message:

1. The display screen lets you know when you have unread messages waiting. 2. Touch 3. Select and touch the call you want to review from the Answering

(Ans Machine). Machine list on the left side of the display. 4. Information about the call you selected appears on the right side of the display.

(PLAY) to listen to your message and see the captions. 5. Touch 6. To delete the message, touch confirm you want to delete the message. Touch touch When you are finished erasing your messages, press HOME to exit.

(no) to cancel. yes no

(Delete). The display asks you to

(yes) to delete or yes no

(HOME button) 52 ANSWERINg MACHINE Customer Service: 888-269-7477 Deleting All Messages Answering Machine on Greeting Message External Speaker o Set Ring Count Delete All Messages Answering Machine Back In addition to erasing Answering Machine messages one at a time as you play them, you can also erase all your saved Answering Machine messages at one time. To delete all your Answering Machine messages:

1. From the display screen, touch

(Settings). 2. Touch 3. Touch 4. The display asks you to confirm you want to delete ALL messages.

(Delete All Messages).

(Answering Machine). Touch yes 5. Press HOME no

(yes) to delete or touch

(HOME button) to exit. yes no

(no) to cancel. Customer Service: 888-269-7477 ANSWERINg MACHINE 53 Recording a Personal greeting greeting message answering machine on play greeting message Greeting Message external speaker o record new greeting use default greeting set ring count no saved messages Back Answering Machine Back You can record a personal greeting for the CapTel 2400i to use whenever the answering machine takes messages. If you do not want to record a personal greeting, the Answering Machine will use a pre-recorded greeting that says: Hello. No one is available to take your call. Please leave a message after the tone. To record a personal greeting:

1. From the display screen, touch 2. Touch 3. Touch 4. Touch

(record new greeting) to record your personal message.

(Answering Machine).

(Greeting Message).

(Settings). 54 ANSWERINg MACHINE Customer Service: 888-269-7477 record new greeting message press to stop recording answering machine on Greeting Message external speaker o recording your greeting message set ring count no saved messages Back Answering Machine Back 5. Lift the CapTel handset and touch 6. Speaking into the CapTel handset, record the personal greeting you

(start recording). would like the Answering Machine to use. When you are finished recording, touch

(stop recording). P I T To hear the greeting that is currently being used, lift the handset and touch

(play greeting message). You will be able to hear the greeting in the CapTel handset. 6. If you are not satisfied with your personal greeting, you can re-record it. Just repeat steps 46 above. 8. When you are satisfied with your personal greeting, touch accept

(Accept). cancel Hang up the CapTel handset. 9. Press HOME

(HOME button) to exit. Customer Service: 888-269-7477 ANSWERINg MACHINE 55 Captioning Messages from an External Answering Machine caption external ans machine

** lift handset to start **

place handset microphone next to your answering machine speaker Back In addition to the built-in answering machine that comes with your CapTel phone, you can also see captions of voice messages that are left on an external answering machine (a separate answering machine, not the one built into the CapTel phone). To get captions of your external answering machine messages:

1. Touch 2. Touch 3. Lift the CapTel handset and place it next to your external answering

(Caption External Answering Machine).

(Ans Machine). machine speaker. Make sure the mouth-piece of the handset is next to the speaker of your answering machine. While you do this, your CapTel phone connects to the captioning service. 4. Press the PLAY button on your external answering machine, so that the messages are played aloud. 5. If you need captions, press CAPTIONS (CAPTIONS button). The display will show captions of the messages as they are played. E T O N While checking messages, you may operate your answering machine the same way you normally do, using features such as play, re-play, delete, or save messages. When you are done listening/reading captions, hang up the CapTel handset. 56 ANSWERINg MACHINE Customer Service: 888-269-7477 Setting the Ring Count select answering machine rings Answering Machine on Greeting Message External Speaker o cancel accept Set Ring Count No Saved Messages Answering Machine Back You can set the approximate number of times the CapTel will ring before the Answering Machine answers the call. The default setting is four (4) rings, but you can set it to be any number of rings between three and eight. E T O N The ring count may be slightly different in telephone systems that use distinctive ring patterns. Please experiment with this setting as needed for your specific telephone system.

(Settings). To set the number of rings before answering:

1. From the display screen, touch 2. Touch 3. Touch 4. Touch the number of rings youd like to use, then touch accept 5. Press HOME

(Answering Machine).

(Set Ring Count).

(HOME button) to exit.

(Accept). cancel Customer Service: 888-269-7477 ANSWERINg MACHINE 57 Playing Incoming Messages Aloud/Silent 3:23 PM Unavailable Msg: 1 of 1

(CapTel CA# C6070) (F) Hi Oh sorry I missed you I was hoping to catch you before you left I wanted to check and see if youre going to the game tonight please give me a call back when you get this call delete prev next Font Size 0:20 0:27 Back Just like with other Answering Machines, you can screen callers by having incoming messages played aloud on the CapTel phone for you to hear and read before you answer the call. While this is a convenient feature, there may be times when you do not want incoming messages to be played aloud, but instead recorded silently for you to review at a later time. The default setting is for incoming messages to be muted (silent). To make incoming calls audible or set them to be silent:

1. From the display screen, touch 2. Touch 3. Touch 4. The display asks if you want to

(Answering Machine).

(External Speaker Off).

(turn off) the

(turn on) or

(Settings). answering machine speaker. Touch the option you want. 5. Press HOME

(HOME button) to exit. P I T You can screen incoming Answering Machine messages by listening to the caller and reading the captions while the message is recorded. Make sure that the Answering Machine Speaker is set to On. As a new message comes in, make sure the CAPTIONS button is pressed to turn captions on. If you choose to answer the call, just pick up the handset and begin talking. P I T You can also send an incoming call directly to the answering machine to take a message if you are busy. Just touch ignore (Send to Answering Machine). 58 ANSWERINg MACHINE Customer Service: 888-269-7477 seCTiOn 6 Contacts This section explains how to save frequently called numbers in your contact list for easy and quick dialing. TopiCs N Adding a New Contact N Dialing a Phone Number in Your Contact List N Editing an Existing Contact N Removing a Contact N Adding a Photo to a Contact N Adding a Contact to Speed Dial Customer Service: 888-269-7477 CONTAC TS 59 Adding a New Contact Contacts Best Buy Corner Pharmacy John S. Mary Cell Movie Line next prev sync add new Mary Cell Work 1-321-555-6712 remove favorite add to speed dial edit delete You can save up to 100 names in your contact list for quick and easy dialing. To add a new contact:

1. From the display screen, touch

(add new contact). 2. Touch 3. Use the on-screen keyboard to type in the First Name of the person you

(Contacts). want to add. 4. Touch the field next to Last to move down, then use the on-screen keyboard to enter the last name of the person. 5. You can be specific about which number(s) you are adding:

(Mobile),

(Home), or

(Work). Touch the field(s) next to the number(s) youd like to add to begin entering. 6. When you are finished entering the Contacts information, touch save

(Save). The new contact appears on the left side of your Contact list. 7. When you are finished, press HOME

(HOME button) to exit. P I T You can add a photograph of your contact person to each entry. Pictures can be entered at the CapTel website, then synced to your phone. Instructions are online at www.CapTel.com. P I T You can add contacts to your Speed Dial or Favorites list. See pages 65 and 67 for instructions. 60 CONT AC TS Customer Service: 888-269-7477 Dialing a Phone Number in Your Contact List Dial: 1-333-555-2652 Veronica Lift Handset to Dial To easily dial someone in your contact list:

1. From the display screen, touch 2. Under the Contacts list on the left side of the display, find and touch the

(Contacts). name of the contact you wish to call. Touch and drag the scroll bar to see contacts further down the list. P I T TIP: Touch

(Next/Prev) to move up/down 5 entries at a time. 3. On the right side of the display, touch the phone number of the person

(Work). CapTel will dial

(Home), or

(Mobile), you want to call:

the number automatically for you. P I T You can identify any contact person as a favorite for 1-touch dialing. At the Contacts page, touch

(Add to Favorites). See page 66 for instructions. Customer Service: 888-269-7477 CONTAC TS 61

Editing an Existing Contact First:

Last:

Mary Johnson Add / Edit Contact Mobile:

1-608-238-5400 Home:

Work:

<touch to enter home number>

<touch to enter work number>

favorite speed dial Q W E R T Y U I O P A S D F G H J K L Z X C V B N M Tab Numbers Space cancel save To make changes to a contact in your list:

1. From the display screen, touch 2. Under the Contacts list on the left side of display, find and touch the

(Contacts). name of the contact you wish to edit. Touch and drag the scroll bar to see contacts further down the list. Information about the contact you selected appears on the right side of the display. P I T Touch

(Next/Prev) to move up/down 5 entries at a time. 3. On the right side of the display, touch

(Edit) to go to the Add/Edit Contact screen. 4. Touch the field that you want to change, then use the on-screen keyboard to type in the new information. Touch the next field you want

(return) or Tab (tab). to edit, or move between fields by touching Touch to erase the entire contents of a line. 5. When you are finished editing the contact, touch save (Save). The new contact information will be saved in your contact list.

(HOME button) to exit. 6. When you are finished, press HOME P I T You can add a photograph of your contact person to each entry. Pictures can be entered at the CapTel website, then synced to your phone. Instructions are online at www.CapTel.com. 62 CONT AC TS Customer Service: 888-269-7477 Removing a Contact Contacts Best Buy Corner Pharmacy delete contact?

Mary Cell Mary Cell Work 1-321-555-6712 John S. Mary Cell Movie Line cancel press accept to delete this contact accept remove favorite add to speed dial edit delete next previous sync contacts add new To remove a single contact from your list:

1. From the display screen, touch 2. Under the Contacts list on the left side of the display, find and touch the name of the contact you wish to remove. Touch and drag the scroll bar to see contacts further down the list.

(Contacts). P I T TIP: Touch

(Next/Prev) to move up/down 5 entries at a time. 3. On the right side of the display, touch

(Delete) to remove the person from your contacts. 4. CapTel asks you to confirm you want to delete the contact. Touch accept

(Accept) to remove the contact or accept cancel cancel (Cancel) to exit. 5. When you are finished, press HOME

(HOME button) to exit. To remove all contacts:

1. From the display screen, touch 2. On the right side of display, touch 3. The display asks you to confirm that you want to erase all contacts.

(delete all contacts).

(Contacts). Touch accept

(Accept) to erase all contacts or accept cancel cancel (Cancel) to exit. 4. When you are finished, press HOME

(HOME button) to exit. Customer Service: 888-269-7477 CONTAC TS 63 Adding a Photo to a Contact Contacts Best Buy Corner Pharmacy sync your contacts?

Mary Cell Work your saved contacts will not be aected during the sync process 1-321-555-6712 Your CapTel Phone ESN is: XX0D02000XX John S. Mary Cell Movie Line cancel press accept to start the sync process accept remove favorite add to speed dial edit delete next prev sync add new You can add a photo to any entry in your contact list. This makes it especially easy to dial by photo. Adding a photo to someone in your contact list is easy, but it takes two steps:

Step 1: Enter the photo you want to use at the CapTel website. Step 2: Sync your contact list to download the photo to your phone. To learn more, follow the instructions at https://mycontacts.CapTel.com 64 CONT AC TS Customer Service: 888-269-7477 Adding a Contact to Speed Dial Dial Number Speed Dials Mary Johnson Joe Smith Contacts Favorites Call History Veronica Corner Pharmacy You can set up to four (4) Contacts to be added to Speed Dial. Speed Dial entries appear every time you lift the CapTel handset, for quick one-touch dialing. You can even add photos to your Speed Dial entries for easy dialing by photo. To add a Contact to Speed Dial:

1. From the display screen, touch 2. In the Contacts list on the left side of the display, find and touch the

(Contacts). name of the person you want to add to Speed Dial. Touch and drag the scroll bar to see contacts further down the list. P I T Touch

(Next/Prev) to move up/down 5 entries at a time. 3. On the right side of display, touch 4. If there are multiple phone numbers for this contact, the display asks which phone number (mobile, home, or work) you want to make a speed dial. Touch

(Accept). A little graphic appears the number(s) you want, then touch accept by the persons name to indicate they have been added to Speed Dial.

(Add to Speed Dial). cancel 5. When you are finished, press HOME Now, when you pick up the handset, this contact will appear automatically on the display screen. Simply touch the persons image to dial.

(HOME button) to exit. P I T You can add a photograph of your contact person to each Speed Dial entry. Pictures can be entered at the CapTel website, then synced to your phone. Instructions are online at www.CapTel.com. Customer Service: 888-269-7477 CONTAC TS 65 seCTiOn 7 favorites This section tells you how to set your most frequently called Contacts as favorites, for quick dialing and dialing by photo. TopiCs N About Favorites N Adding a Contact to Favorites N Dialing Favorites N Removing a Contact from Favorites 66 FA VORITES Customer Service: 888-269-7477 About Favorites Favorites Sally Morgan Fred Taylor Movie Line Mary Cell Church next prev delete from favorites Mary Cell Mobile 1-321-555-6712 Dial Favorites let you dial select numbers at a touch of a button. You can select any entries in your contact list to be included in your favorites list. You can save up to 100 favorites. E T O N To add someone to your Favorites list, they must first be entered into your Contacts list. If you want to edit one of your Favorites information, you must edit their entry in your Contacts list. See Adding a New Contact on page 60. Adding a Contact to Favorites To add a person from your Contact list to Favorites:

1. From the display screen, touch 2. In the Contacts list on the left of the display, find and touch the name of the person you want to add to Favorites. Touch and drag the scroll bar to see contacts further down the list or touch up/down 5 entries at a time.

(Next/Prev) to move

(Contacts). 3. Touch 4. If there are multiple phone numbers for this contact, the display asks

(favorite). which phone number (mobile, home, or work) you want to make a favorite. Touch the number(s) you want, then touch accept star appears by the persons name to indicate they have been added.

(Accept). A little cancel 5. When you are finished, press HOME

(HOME button) to exit. Customer Service: 888-269-7477 FAVORITES 67 Dialing Favorites To dial a person in your Favorites list:

1. From the display screen, touch 2. Under the Favorites list on the left of display, find and touch the name of

(Favorites). the person you wish to call. 3. On the right side of the display, touch Dial

(Dial). CapTel dials the phone number automatically. Removing a Contact from Favorites You can remove a person from your Favorites list or clear your entire Favorites list. Deleting a person from Favorites does NOT delete them from your Contacts list. To delete a person in your Favorites list:

1. From the display screen, touch 2. On the left side of the display, find and touch the name of the person

(Favorites). you wish to delete. 3. On the right side of the display, touch 4. CapTel asks you to confirm that you want to remove this contact from

(Delete Favorite). Favorites. Touch accept

(Accept) to remove the Favorite or accept cancel cancel (Cancel) to exit. 5. When you are finished, press HOME

(HOME button) to exit. To erase all the contacts in your Favorites list:

1. From the display screen, touch 2. On the right side of the display, touch 3. CapTel asks you to confirm you want to delete everyone in your Favorites

(delete all favorites).

(Favorites). list. Touch accept

(Accept) to erase all Favorites or accept cancel cancel (Cancel) to exit. 4. When you are finished, press HOME

(HOME button) to exit. 68 FA VORITES Customer Service: 888-269-7477 seCTiOn 8 settings This section explains how to adjust settings on your CapTel 2400i to fit your preferences. TopiCs N Setting the Display Brightness N Screen Timeout N Night Mode N Network Settings N Saving Captions After Hang up N Ring Flasher N Saving Conversation Volume N Keypad Lights N Language N Setting the Ringer Volume N Adjusting the Ringer Pitch N Tone Control N Time & Date N About Your CapTel Phone Customer Service: 888-269-7477 SE T TINgS 69 Setting the Display Brightness You can adjust the brightness of the display screen for easy reading in well-lit or dimly-lit areas. The display screen brightness changes as you move the setting so you can see what it will look like. Settings Display Brightness Screen Timeout As an energy-saving measure, your CapTel screen will start becoming more dim and gradually go complete dark after 60 seconds of non-use. Touching the display screen restores it to its original brightness. You can set how much time you want the screen to wait before becoming dim. Settings Display Screen Timeout Night Mode There may be times that you want your CapTel display to be at a darkened setting, called Night Mode. This is helpful, for example, in a bedroom at night when you dont need the bright display screen. You can set how long Night Mode stays on before the screen goes dark. Settings Display Night Mode Network Settings If you use CapTel in a WiFi environment, the Network Settings shows you a listing of all available WiFi networks within range, in order of the strongest signal strength to the weakest. You can change between WiFi networks or save common settings that you use most often. Settings Network 70 SE T TINgS Customer Service: 888-269-7477 Saving Captions After Hang up You can set CapTel to save conversation captions after the call is over for later review, or to erase all captions each time the telephone is hung up. The default setting is Save Captions On. General Settings Save Captions On Settings Ring Flasher CapTel includes a bright Ring Flasher that lights up to alert you every time a call comes in or whenever you have answering machine messages waiting. You can adjust the flash rate of the Ring Flasher for different indicators. For example, the Ring Flasher can blink evenly to indicate an answering machine message and can pulse to indicate an incoming call. To adjust the Ring Flash patterns:

Settings General Settings Flasher Settings Saving Conversation Volume Your CapTel phone amplifies the voice of the caller up to 40dB. Every time you hang up the phone, the volume returns to a mid-range setting. You can set CapTel to remember the conversation volume setting so that it always stays at your desired volume level. The default setting is Save Volume Off. Settings General Settings Save Volume Customer Service: 888-269-7477 SE T TINgS 71

Keypad Lights The CapTel keypad lights up for easy dialing in dark environments. You can set the keypad lights to go off when your CapTel is not in use. When set to off the keypad lights will go off after approximately 30 seconds of non-

use. The default setting is Keypad Lights On. Settings General Settings Keypad Lights On Language You can set CapTel menus and captions to be in Spanish or English. The default setting is English. Settings General Settings English or Spanish Setting the Ringer Volume You can turn the Ringer Volume up to a setting you hear best. The default setting is five (5). Settings Ringer Volume Sounds Adjusting the Ringer Pitch You can adjust the frequency of the CapTel ringer to a High, Medium, or Low range that you hear best. The default setting is Med. Settings Sounds Ringer Pitch 72 SE T TINgS Customer Service: 888-269-7477 Tone Control You can adjust the frequency of the sound coming through the CapTel handset to a frequency range that you hear best. Select from Low, Medium, High, or Customizable Frequency Ranges. To customize the frequency range, see page 29 for instructions. Settings Sounds Tone Time & Date You can adjust the time and date displayed on your CapTel phone screen. Touch the white area around the date/number that you want to change. Settings 15 Monday Time and Date About Your CapTel Phone Provides details about how your CapTel phone is set up to help with troubleshooting issues. About Settings Customer Service: 888-269-7477 SE T TINgS 73 C a p T e l 2 4 0 0 i i n d e x Answering a call ..........................................26 with captions ...........................................26 on an extension phone ........................26 Answering Machine ...................................49 erase messages ................................52, 53 play messages .........................................51 play messages aloud/silent ............... 58 record personal greeting .....................54 see captions ................................51, 52, 58 set number of rings ...............................57 turn on/off .................................................50 Audio Jacks ...................................................11 Buttons ..........................................................8,9 captions ....................................................6,9 CUST SERV ................................................6,9 dialing pad ...............................................6,8 flash ............................................................6,8 home ..........................................................6,9 mute ...........................................................6,9 redial ..........................................................6,8 tone ............................................................6,8 volume ......................................................6,8 Calls .................................................................23 make/answer calls ...........................24, 26 use Call History ........................................47 Call History ....................................................44 dial from .....................................................47 review calls ...............................................45 review captions from call ....................46 erase ............................................................48 Call waiting ..................................................... 8 74 INDEX Captions ..........................4, 27, 31-41, 46,71 button ........................................................6,9 change font size ......................................38 change font color ...................................39 erase ............................................................37 how captions scroll ................................41 In Spanish .......................................... 13, 72 review during a call................................34 review after a call ....................................35 review captions of previous call ........46 save captions after hanging up .........36 turn on/off .................................................32 Contacts .........................................................59 add new .....................................................60 add picture to contact .....60, 62, 64, 65 remove picture from contact ..............??

editing ........................................................62 erase a contact ........................................63 dial from .....................................................61 Conversation Memory ......................IFC, 34 Corrections ...................................................33 change color ............................................39 Customer Service button ......................6, 9 calling for help ...........................22, 43, BC Spanish customer service .....................??

Dialing ............................................................23 by picture ..................................................65 dialing 9 in an office setting ...............47 from Call History .....................................47 from Contact list .....................................61 from Favorites ..........................................68 from number pad ...................................24 with Speed Dial .......................................65 Display Screen ........................................ 6, 41 adjust brightness .............................42, 70 screen timeout .................................42, 70 night mode ...............................................70 Flash button ................................................... 8 Customer Service: 888-269-7477 Flasher ............................................................71 set the ring flasher .................................71 Headset ..........................................................11 use with CapTel .................................11,28 Indicator Lights ..................................8, 9, 27 on keypad .................................................72 mute ....................................................... 9, 27 volume .................................................. 8, 27 ring flasher ................................................71 Internet .............................................12, 15-18 connecting to the Internet ..................15 requirements ...........................................12 using a router .................................... 15,16 using WiFi ..................................................17 Keypad ............................................................. 6 lights ...........................................................72 dialing from ..............................................24 Language ...............................................13, 72 Spanish ................................................13, 72 English .................................................13, 72 Messages, Answering Machine .............51 play messages .........................................51 erase messages .......................................52 play aloud/silent .....................................58 Mute button ................................................6,9 Neckloop .......................................................11 use with CapTel .................................11,28 Network .........................................................15 WiFi ..............................................................17 change settings .......................................17 available networks .................................17 view saved networks .............................18 Reading captions ........................................31 after hang up ...........................................35 during a call ..............................................34 from previous call ...................................46 Redial button ..............................................6,8 Reset (problem solving) ........................... xx Ringer .............................................................72 ring flasher ................................................71 adjust volume ..........................................72 turn ringer off ..........................................72 adjust pitch ...............................................72 Ring flasher ...................................................71 Scroll, captions across display ...............41 smooth scrolling .....................................41 word-by-word scrolling .......................41 Settings ....................................................69-73 Setup ...............................................................12 help with set up ......................................22 requirements ...........................................12 using a router .....................................15,16 using wireless/WiFi ..........................17-18 Spanish ....................................................13, 72 captions ..............................................13, 72 customer service in Spanish ................??

Speed dial .....................................................65 adding contact to ...................................65 adding picture to ....................................64 dialing from ..............................................65 erasing contact from .............................63 Time & Date ...........................................19, 73 Tone Control .........................................28, 73 adjust during a call.................................28 customize Tone setting ........................29 Volume ............................................................. 8 adjust during a call.................................27 button .......................................................6, 8 save conversation volume ..................71 Ringer volume .........................................72 WiFi/Wireless network .......................17, 18 view saved networks .............................18 enter network manually.......................17 remove saved network ..........................??

Customer Service: 888-269-7477 INDEX 75 FCC Information Compliance Statement (Part 15.19) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. Warning (Part 15.21) Changes or modification not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. FCC Interference Statement (Part 15.105b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. RF Exposure (OET Bulletin 65) To comply with FCC/IC exposure requirements for mobile transmitting devices, this transmitter should only be used or installed at location where there is at least 20 cm separation distance between the antenna and all persons. To comply with FCC/IC RF exposure limits for general population/uncontrolled exposure, the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. 76 FCC INFORMATION Customer Service: 888-269-7477 CapTel is the latest innovation from Ultratec, Inc. 450 Science Drive Madison, WI 53711

(888) 269-7477 V/TTY

(866) 670-9134 (Spanish CapTel Customer Service) Email: CapTel@CapTel.com Fax: (608) 204-6167 Web: www.CapTel.com 2013 Ultratec, Inc. All rights reserved. Ultratec and CapTel are registered trademarks of Ultratec, Inc. getting Help If you have any questions as you use your new CapTel 2400i, were here to help. Use any of these ways to contact us:

(CUST SERV) to automatically speed dial Pick up the handset and press directly to our helpful Customer Service team. If you are in an office setting, you may need to dial a number such as 9 first to get an outside line first

(CUST SERV). (Available 24 hours a day, 7 days a week. and then press Customer Service is closed on major holidays.) Help materials are also available online at our website. Phone: 1-888-269-7477 (Available 24 hours a day, 7 days a week) FAX:

Mail:

(608) 204-6167 CapTel Customer Service 450 Science Drive Madison, WI 53711 Email: CapTel@CapTel.com Online: www.CapTel.com

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