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| 1 2 | User Manual | Users Manual | 3.30 MiB |
Quick Start Guide VSP735 SIP Endpoint Deskset Draft Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this users manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1. This product should be installed by a qualified technician. 2. This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS). 3. Read and understand all instructions. 4. Follow all warnings and instructions marked on the product. 5. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 6. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower. 7. Do not place this product on an unstable table, shelf, stand or other unstable surfaces. 8. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided. 9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied at the premises, consult your dealer or local power company. 10. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on. 11. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. 2 Draft 12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14. Unplug this product from the wall outlet and refer servicing to an authorized If liquid has been spilled onto the product. service facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed. B. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating E. F. instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. If the product has been dropped and the telephone base and/or handset has been damaged. If the product exhibits a distinct change in performance. 15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning. 16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors;
etc.); a leak of natural gas; etc. 17. Only put the handset of your telephone next to your ear when it is in normal talk mode. 18. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet. 3 Draft 19. Use only the power cord indicated in this manual. 20. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Deskset Installation in the User Guide. 21. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver. SAVE THESE INSTRUCTIONS 4 Draft Compliance FCC part 15 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the users expense. This Class A digital apparatus complies with Canadian requirements:
CAN ICES-3 (A)/NMB-3(A). Cet appareil numrique de la classe A est conforme la norme NMB-003 du Canada. WARNING: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. Industry Canada This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this telephone. The term IC: before the certification/registration number only signifies that the Industry Canada technical specifications were met. This product meets the applicable Industry Canada technical specifications. 5 Draft About this Guide This quick start guide provides a reference for the external features of the phone and basic installation instructions. Please refer to the VSP735 Deskset User Guide for complete installation and operation instructions. You can download the guide from smbphones.vtech.com. For customer service or product information, visit our website at smbphones.vtech.com or call 1 (888) 370-2006. Parts Checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide Quick Start Guide Power adapter Ethernet cable Replacement key label card Deskset base Deskset stand Handset and handset cord 6 Draft Quick Reference Guide SCREEN Displays call information, soft key labels, and deskset menus. MENU Press to display the deskset menu. MESSAGE WAITING indicator Flashes when you have a new voice message. MESSAGE Press to display the message menu. CALL HISTORY Press to view caller ID information. DIRECTORY Press to view directory information. SOFT KEYS Perform the actions indicated by the on-screen labels. SELECT Press to select a menu item or save an entry or setting. CANCEL While in a menu, press to cancel an operation and exit the menu. NAVIGATION KEYS While in menus, press q or p to scroll through the menu, highlight items or change settings. While entering names, numbers or other text, press t or u to move the cursor left or right. 7 Draft Quick Reference Guide External Features Programmable keys Perform various functions and access various features. For example:
Press to access a line to make a call. Press to dial a monitored extension or a quick-dial number. Press to answer a ringing call on any line or monitored extension. Key label card To write on the key label card, pull out the card from under the plastic cover. LOWER Press to access the second level (alternate function) of a programmable key. Corded headset input
(on side) MIC HEADSET When a corded headset is connected to the phone, press to make, answer or hang up a call. TRANSFER Press to transfer a call to an extension. CONFERENCE Press to add another extension or outside line to an existing call. REDIAL Press to view the last 10 numbers dialed. SPEAKER Press to turn the speakerphone on or off. MUTE During a call, press to mute the microphone. VOLUME +
During a call, press to adjust the listening volume. During message playback, press to adjust the playback volume. When the phone is idle, press to adjust the ringer volume. FLASH During a call, press to answer an incoming call when you receive a call waiting alert. HOLD Press to put an outside call on hold. DND Press to enter do-not-disturb mode. 8 Draft Deskset Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location. For more information about installation options and phone setup, see the VSP735 Deskset User Guide and the VSP735 Deskset Administrator and Provisioning Manual, available at smbphones.vtech.com. You can power the phone using the supplied power adapter or using Power over Ethernet (PoE) from your network. (The phone requires PoE Class 2.) If you are not using PoE, install the phone near a power outlet not controlled by a wall switch. The phone can be placed on a flat surface or vertically mounted on the wall. Avoid placing the deskset too close to:
Communication devices such as television sets, DVD players, or other cordless telephones Excessive heat sources Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting Excessive dust sources such as a workshop or garage Excessive moisture Extremely low temperature Mechanical vibration or shock such as on top of a washing machine or work bench. Note: The Deskset shall be installed and used such that parts of the users body other than the hands are maintained at a distance of approximately 20 cm
(8 inches) or more. 9 Draft Installing the phone Make sure you plug in the Ethernet cable before powering up the phone. 1. Attach the stand. a. Lift the kickstand and flip it back. Let it rest at its maximum angle. b. Snap the stand onto the two snap points on the deskset base. 2. Plug the end of the coiled handset cord into the jack on the left side of the telephone. 3. Lift the deskset base to the desired angle. There are three pairs of grooves designed to hold the phone at different angles for optimum visibility. 4. Snap the kickstand into the desired grooves until it locks into place. 10 Draft 5. Plug one end of the Ethernet cable into the Ethernet port on the rear of the
), and plug the other end of the cable into your deskset (marked by network router or switch. If the deskset is not using power from a PoE-capable network router or switch:
a. Connect the supplied power adapter to the deskset power jack. b. Plug the power adapter into an electrical outlet that is not controlled by a wall switch. Plug the large end of the phone power adapter into an electrical outlet not controlled by a wall switch (if PoE cannot be provided through Ethernet cable). Plug the other end of the Ethernet cable into the router connecting to your console. Router Route the Ethernet cable and power cord through these slots. Plug one end of the Ethernet cable into the Ethernet port at the back of the phone. Plug the small end of the phone power adapter into the power jack at the back of the phone (if PoE cannot be provided through Ethernet cable). IMPORTANT INFORMATION 1. Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at smbphones.vtech.com or call 1 (888) 370-2006. 2. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet. 11 Draft If there is a networked computer and no extra Ethernet wall ports near the phone, then the phone and PC can share the same network connection. To share a network connection with a PC:
1. Plug a Cat.-5 Ethernet cable into the PC port on the phone (marked by
). 2. Plug the other end of the Cat.-5 Ethernet cable into your computers Ethernet port. If a GigE network is being used, a computer connected through the phone will be limited to 100 Mbits/s. If you require a GigE Ethernet rate, use separate Ethernet connections for the phone and the computer. If a PC is connected to your network through a phone, any phone resets and power or network interruptions will disrupt the PCs connection to the network. To mount the phone on the wall 1. Unplug the power adapter from the power outlet. Unplug the Ethernet cable from the router. 2. Put the corded handset aside. Use a coin to rotate the handset tab 180 degrees. The protruding edge holds the corded handset when the phone is mounted on the wall. Protruding edge Handset tab 3. Lift the phone front panel to release the kickstand from the grooves. 12 Draft 4. Snap the kickstand into the outermost grooves until it locks into place. 5. Plug the Ethernet cable into the router your console is connected to and the power adapter into an electrical outlet not controlled by a wall switch if you are not using PoE. 6. Align the upper wall mounting hole on the back of the phone with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate. Push the phone down until it clicks securely in place. 7. Bundle the Ethernet cable and power adapter cord neatly with twist ties. Wall mount to tabletop installation To change the phone from the wall mount position to tabletop position, follow the steps below. 1. If the Ethernet cable and power adapter cord are bundled, untie them first. 2. Push the phone up to remove it from wall. Unplug the Ethernet cable from the router and the power adapter from the power outlet. 3. See Phone Installation section on pages 10 to 12. 13 Draft Maintenance Taking care of your telephone Your telephone base contains sophisticated electronic parts, so you must treat it with care. Avoid rough treatment. Place the corded handset down gently. Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water You can damage your telephone base if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower. Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms. Cleaning your telephone Your telephone base has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind. Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL, then pull the unit out by the unplugged cords. Technical Specifications RF frequency band Channels Operating temperature Power requirements Ethernet network ports 1921.5361928.448 MHz 5 32122 F (050 C) 5.1 Vdc @ 1700 mA 10/100 Mbps RJ-45 ports 14 Draft 15 Draft VTECH COMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008. VTech is a registered trademark of VTech Holdings Limited. Copyright 2014 for VTECH COMMUNICATIONS LTD. All rights reserved. Printed in China. Version 1, 01/14 Draft User Guide VSP735 SIP Endpoint Deskset 2 Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this users manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our website at businessphones.vtech.com or call 1 (888) 370-2006. This users manual provides instructions for using your VSP735 deskset telephone with software version 1.0.1 or later. See page 54 for instructions on checking the software version on the deskset. Please note the serial number of your product, which can be found on the back of the deskset. Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service. 3 Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this users manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1. This product should be installed by a qualified technician. 2. This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS). 3. Read and understand all instructions. 4. Follow all warnings and instructions marked on the product. 5. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 6. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower. 7. Do not place this product on an unstable table, shelf, stand or other unstable surfaces. 8. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided. 9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied at the premises, consult your dealer or local power company. 10. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on. 11. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. 12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose 4 you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14. Unplug this product from the wall outlet and refer servicing to an authorized If liquid has been spilled onto the product. service facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed. B. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating E. F. instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. If the product has been dropped and the telephone base and/or handset has been damaged. If the product exhibits a distinct change in performance. 15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning. 16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors;
etc.); a leak of natural gas; etc. 17. Only put the handset of your telephone next to your ear when it is in normal talk mode. 18. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet. 19. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. 20. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Deskset Installation in this user guide. 5 21. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver. SAVE THESE INSTRUCTIONS 6 User Guide VSP735 SIP Endpoint Deskset Table of Contents Important Safety Information Important safety instructions .................. 4 Introduction Deskset features .......................................... 9 Quick Reference Guide Front panel features .................................10 Dial pad and audio keys .......................11 Rear panel connection ports ................11 Programmable keys .................................12 Deskset Installation Overview ........................................................13 Network requirements .............................13 Location..........................................................14 Connecting the phone .............................15 Installing the phone ..................................16 To mount the phone on the wall .........17 Wall mount to tabletop installation.....19 Using the Phone Idle screen ....................................................20 Idle mode screen icons ...........................20 Active call screen icons ..........................20 Programmable feature key lights .......21 Using the menu ..........................................21 Main menu items .......................................21 Making calls .................................................22 Answering calls ..........................................24 Putting a call on hold ...............................25 Managing calls with FLASH .................26 Forwarding calls .........................................27 Transferring calls .......................................29 Making a conference call .......................32 Retrieving messages ...............................34 Using a shared line ...................................35 Call monitoring ............................................35 Putting a shared-line call on hold ......35 Barging in ...................................................36 Busy lamp field ...........................................37 Phone Features Using the Features menu ......................38 Navigating menus .....................................38 Using the Call menu .................................39 Using the local directory .........................44 Blacklist ..........................................................47 Call history ....................................................47 Speed Dial Entering speed dial numbers ...............51 Cordless Headset Registering an optional cordless headset ...........................................................52 7 Deregistering a cordless headset ......53 Deregistering the cordless headset without the deskset ...................................53 Cordless accessory registration and deregistration time-out ............................53 Status Finding the software version ................54 Configuring the Phone Using the User Settings menu ............55 Preferences ..................................................56 Setting the language ................................56 Setting the date and time .......................57 Display ............................................................58 Audio ...............................................................59 WebUI Using the WebUI ........................................62 Status ..............................................................64 Call Settings .................................................65 User Preferences ......................................67 Directory ........................................................69 Speed Dial ....................................................72 Troubleshooting General issues ............................................73 Specifications Electrical and environmental specifications ...............................................74 Soft Keys Index of soft keys ......................................75 Special Characters Entering special characters ..................76 Maintenance Taking care of your telephone .............77 GPL License Information GPL code requests ...................................78 8 Introduction This users manual contains detailed instructions for using your VSP735 deskset. Please read this users manual before using your telephone. Deskset features The VTech VSP735 deskset is full-featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the deskset enables you to make and receive calls as you would with any other business phone. The deskset provides calling features such as hold, transfer, conferencing, speakerphone, quick-dial numbers and one-touch voicemail access. There are two ports, known as the Ethernet port and PC port, at the back of the deskset. The Ethernet port allows the VSP735 deskset to connect to the hosted IP PBX via a router. The PC port is for another device such as a personal computer to connect to the local area network through the deskset. The VSP735 deskset supports paging and call transfers between system extensions and can connect you and two other parties on the same conference call. The telephone also has 16 dual-function programmable keys. Your system administrator can program these keys for functions such as quick dial, redial, Do Not Disturb, call forwarding, message retrieval, and call parking. The keys can also be programmed to monitor other desksets in the system. You can press the key for a monitored extension to answer a call at your own deskset. The programmable keys have two-color LEDs to indicate call activity. For more information about the programmable keys, see page 11. The VSP735 IP Phone features include:
Large backlit Liquid Crystal Display Speakerphone, Hold and Mute Up to 5 lines Up to 6 active calls 3-way conferencing 16 dual-function programmable keys Message Waiting alert LED Dual 10/100 Mbps Ethernet ports Power over Ethernet enabled DECT cordless headset and corded headset support 200-entry local directory 9 Quick Reference Guide Front panel features MESSAGE WAITING indicator Flashes when you have a new voice message. Programmable keys Can be programmed to perform various functions or access various features. For example:
Press to access a line to make a call. Press to dial a monitored extension or a quick-dial number. Press to turn a feature such as Do Not Disturb on and off. Key label card To write on the key label card, pull out the card from under the plastic cover. LOWER Press to access the second level (alternate function) of a programmable key. Corded headset input
(on side) MIC MENU Press to display the deskset menu. MESSAGE Press to select a mailbox. CALL HISTORY Press to access Call History. DIRECTORY Press to select a Directory. CANCEL While in a menu, press to cancel an operation and exit the menu. SELECT Press to select a menu item. SPEAKER Press to turn the speakerphone on or off. SCREEN Displays call information, soft key labels, and deskset menus. SOFT KEYS Perform different actions depending on the on-screen labels. NAVIGATION KEY While in menus, press q or p to scroll through the menu, highlight items or change settings. While entering names, numbers or other text, press t or u to move the cursor left or right. 10 Quick Reference Guide Dial pad and audio keys Dial pad Use to dial numbers and enter text. For a list of special characters you can enter with the dial pad, see page 76. MUTE During a call, press to prevent your voice from being heard. VOLUME During a call, press to adjust the listening volume. During message playback, press to adjust the playback volume. When the phone is idle, press to adjust the ringer volume. FLASH During a call, press to answer an incoming call when you receive a call waiting alert. HOLD Press to put an outside call on hold. DND Press to turn Do Not Disturb on or off. Rear panel connection ports HEADSET When a headset is connected to the deskset, press to make, answer, or hang up a call. TRANSFER Press to transfer a call to an extension. CONFERENCE Press to add another extension or outside line to an existing call. REDIAL Press to view list of dialed calls. SPEAKER Press to turn the speakerphone on or off. Ethernet/LAN port Power adapter jack PoE Class 3 Use only Supplied Adapter 5.1V PC port Reserved for future use Do not connect to other equipment. 11 Quick Reference Guide Programmable keys The table below lists the default settings for the programmable keys. The key assignments on your phone may be different. Some keys may be programmed as Quick Dial keys, for example. Ask your system administrator about your phones programmable key configuration. Key Number Setting 1 2 3 4 5 6 7 8 9 10 11 12 1332 Account 1*
Account 1 Account 1 Directory Call History Redial Messages Do Not Disturb Call Forward All None None None None
* Your system administrator can assign more than one key to an account. For example, you might be able to activate Account 1 with keys 1 and 2, and Account 2 with keys 3 and 4. Consult your administrator regarding your phones account configuration. Other possible programmable key settings Quick Dial BLFBusy lamp field keys let you monitor other phones. The key LED indicates call status. See Programmable feature key lights on page 21. Call Forward Busy or Call Forward No Answer PageIf enabled, press the Page key to call one or more phones. Your system administrator can configure a page to be automatically answered. Park CallDials the access code to park your current call. Retrieve Parked CallDials the access code to retrieve a parked call. In Call DTMFDials a string of numbers while you are on a call. For example, pressing the key might dial a conference access code. Call ReturnDials the number of the last missed call. Group Call PickupDials the Group Call Pickup code, allowing you to answer a call ringing at another extension. Direct Call PickupDials the Direct Call Pickup code, allowing you to answer a call ringing at a specific extension. After pressing the button, you may need to enter the extension number manually. 12 Deskset Installation Overview This section assumes that your network infrastructure is established and that your IP PBX service has been ordered and configured for your location. Install the phone close to a router or network switch. You can power the phone using the supplied power adapter or Power over Ethernet (PoEClass 3). If you are not using PoE, install the phone near a power outlet not controlled by a wall switch. The phone can be placed on a flat surface or vertically mounted on the wall. For customer service or product information, visit our website at businessphones.vtech.com or call 1 (888) 370-2006. Network requirements A switched network topology is recommended for your LAN (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). The office LAN infrastructure should use Cat.-5/Cat.-5e cable. The LAN connections to the deskset(s) should all be wired. However, wireless connections to other devices (such as laptops) in your office will not impede performance. All desksets must reside on a single subnet. A Dynamic Host Configuration Protocol (DHCP) server is recommended and must be on the same subnet as the desksets so that IP addresses can be auto-assigned. In most cases, your network router will have a DHCP server. By default, the deskset has DHCP enabled for automatic IP address assignment. NOTE: Some DHCP servers have default settings that limit the number of network IP addresses assigned to devices on the network. You should log in to your server to confirm that the IP range is sufficient. If no DHCP server is present, you can assign static IPs to desksets. You can assign a static IP address using the deskset menus. Go to Admin settings >
Network setting > Set static IP. See the Administrator and Provisioning Guide for more information. If you do not have a DHCP server or do not manually assign static IPs, you will not be able to access the WebUI and/or enable automatic time updates from an NTP server. A DNS server is recommended to resolve the path to the Internet and to a server for firmware and configuration updates. If necessary, the system administrator can also download upgrade files and use the WebUI to update the deskset firmware and/or configuration settings manually. For users whose computers require a GigE Ethernet frame rate (a gigabit per second), use separate Ethernet connections for the deskset and the computer. The Ethernet connection through a deskset is limited to 100 Mbits/s. 13 Deskset Installation Location Avoid placing the deskset too close to:
Communication devices such as television sets, DVD players, or other cordless telephones Excessive heat sources Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting Excessive dust sources such as a workshop or garage Excessive moisture Extremely low temperature Mechanical vibration or shock such as on top of a washing machine or work bench 14 Deskset Installation Connecting the phone Plug the large end of the phone power adapter into an electrical outlet not controlled by a wall switch (if PoE cannot be provided through Ethernet cable). Plug the other end of the Ethernet cable into the router connecting to your console. Router Route the Ethernet cable and power cord through these slots. Plug one end of the Ethernet cable into the Ethernet port at the back of the phone. Plug the small end of the phone power adapter into the power jack at the back of the phone (if PoE cannot be provided through Ethernet cable). IMPORTANT INFORMATION 1. Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at businessphones.vtech.com, or call 1 (888) 370-2006. 2. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet. 15 Deskset Installation Installing the phone Make sure you plug in the Ethernet cable before powering up the phone. 1. Lift the kickstand and flip it back. Let it rest at its maximum angle. 2. Snap the stand onto the two snap points on the deskset base. 3. Plug the end of the coiled handset cord into the jack on the left side of the telephone. 4. Lift the deskset base to the desired angle. There are three pairs of grooves designed to hold the phone at different angles for optimum visibility. 5. Snap the kickstand into the desired grooves until it locks into place. 16 Deskset Installation Installing the phone (continued) 6. Plug one end of the Ethernet cable into the Ethernet port on the rear of the
), and plug the other end of the cable into your deskset (marked by network router or switch. If the deskset is not using power from a PoE-capable network router or switch:
a. Connect the supplied power adapter to the deskset power jack. b. Plug the power adapter into an electrical outlet that is not controlled by a wall switch. If there is a networked computer and no extra Ethernet wall ports near the phone, then the phone and PC can share the same network connection. To share a network connection with a PC:
). 1. Plug a Cat.-5 Ethernet cable into the PC port on the phone (marked by 2. Plug the other end of the Cat.-5 Ethernet cable into your computers Ethernet port. If a GigE network is being used, a computer connected through the phone will be limited to 100 Mbits/s. If you require a GigE Ethernet rate, use separate Ethernet connections for the phone and the computer. If a PC is connected to your network through a phone, any phone resets and power or network interruptions will disrupt the PCs connection to the network. To mount the phone on the wall 1. Prepare the wall-mount screws. The deskset will fit onto wall-mount screws with centers 3 inches (8.2 cm) or 4 inches (10.2 cm) apart. Most standard wall plates have screw centers 3 inches (8.2 cm) apart. If the deskset stand is attached, detach the stand. a. Lift the phone front panel to release the kickstand from the grooves. b. Snap the stand off the two snap points on the deskset base. 2. 3. Put the corded handset aside. Use a coin to rotate the handset tab 180 degrees. The protruding edge holds the corded handset when the phone is mounted on the wall. 17 Deskset Installation To mount the phone on the wall (continued) Protruding edge Handset tab 4. Plug one end of the Ethernet cable into the Ethernet port on the rear of the 5. deskset (marked by If the deskset is not using power from a PoE-capable network router or switch, connect the supplied power adapter to the deskset power jack.
). 6. Align the upper wall mounting hole on the back of the phone with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate. Push the phone down until it clicks securely in place. 7. Bundle the Ethernet cable and power adapter cord neatly with twist ties. 8. Plug the Ethernet cable into the router your console is connected to and the power adapter into an electrical outlet not controlled by a wall switch if you are not using PoE. 18 Deskset Installation Wall mount to tabletop installation To change the phone from the wall mount position to tabletop position, follow the steps below. 1. If the Ethernet cable and power adapter cord are bundled, untie them first. 2. Push the phone up to remove it from wall. Unplug the Ethernet cable from the router and the power adapter from the power outlet. 3. See Installing the phone section above. 19 Using the Phone Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service. The Idle screen indicates that you have no active or held calls. From the Idle screen, you can press:
Line to select another line (SIP Account). When you make a call, the phone will use this line. See Making calls on page 22. Note:
Line appears only if more than one SIP 11:09pm 01/25/14 John Smith 2325550176 Line CallFwd Directory Settings account is registered to your phone. CallFwd to configure Call Forward settings. Directory to view the directories that are available to you. See Using the local directory on page 44. Settings to view the phone settings menu. See Configuring the Phone on page 55. Idle mode screen icons In idle mode, the following screen icons indicate your phones current settings. Icon FWD Status Call Forward All is on. See To set Call forward: on page 40. The ringer is off DND Do Not Disturb is on. See To set Do Not Disturb: on page 40. Active call screen icons During a call, the following screen icons indicate the calls status. Icon Status Headsetaudio is coming through a headset after the HEADSET key was pressed Speakerphonethe speakerphone is active 1/2 Call countermore than one call is active More than one call is active. Press q or p to view another call. 20 Using the Phone Programmable feature key lights The programmable feature key lights indicate call status and other information, depending on how the key is configured. Key Line Light Activity Flashing ORANGE Solid GREEN Quickly flashing GREEN Slowly flashing GREEN Shared line key Steady ORANGE Do not disturb Call forward Slowly flashing ORANGE Off Steady ORANGE Off Steady ORANGE Busy lamp field Off Steady ORANGE Quickly flashing ORANGE Flashing ORANGE Description Line is unregistered On a call or dialing Ringing incoming call Held call The shared line is on a call The shared line is on hold DND is off DND is on Call forward All is off Call forward All is on Monitored phone is idle Monitored phone is on a call or has a held call The monitored phone is ringing Registration error. See your system administrator. Using the menu 1. Press MENU to show the main menu. 2. Press q or p to highlight menu items. 3. Press SELECT or a corresponding dial pad key to select a highlighted menu item. For example, when Features is highlighted, you can press SELECT or you can press 1 on the dial pad to view the Features submenu. 4. Press SELECT or an appropriate soft key to save changes.
5. Press CANCEL to cancel an operation, exit the menu display or return to the idle screen. Main menu items 1. Features (see page 38) 2. Status (see page 54) 3. User Settings (see page 55) 4. Admin Settings (available only to your system administrator) 21 Using the Phone Making calls You can make a call at any time by choosing an off-hook method (such as lifting the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then dialing a number. When the phone is in idle mode or has calls on hold, you can make a call by pre-dialing a phone number and then going off hook to call the number. To go off hook and make a call:
1. To use the default line, lift the handset, press HEADSET, or press SPEAKER. To use a specific line, press a Line key. You hear a dial tone. 2. Use the key pad to enter the desired phone number.
Press Backspc if you enter an incorrect digit. Press 123 to change from entering digits to entering letters (if you need to enter a domain name as part of the number). 3. Press Dial
, or, if the phone accepts the number as valid, it dials the number after a short delay.
22 Using the phone Making calls (continued) To make a call by pre-dialing:
1. Use the key pad to enter the desired phone number.
Press Backspc if you enter an incorrect digit. Press 123 to change from entering digits to entering letters (if you need to enter a domain name as part of the number). 2. Dial the number by:
Pressing Dial
. The phone will use the preferred audio mode
(speaker or headset) until you lift the handset. Lifting the handset. Pressing the desired Line key. Pressing SPEAKER or HEADSET. When the call is answered, the active call screen appears.
To end the call, hang up or press End . If you are on speakerphone and the handset is on hook, press SPEAKER to end your call. To make a call using quick dial:
Press the desired quick dial programmable key or press and hold a dial pad key that matches the number of the desired speed dial entry. For example, to dial speed dial entry 4, press and hold 4 on the dial pad. See Speed Dial on page 51. 23 Using the Phone Answering calls To answer a call:
Lift the handset, or press Answer , SPEAKER, or HEADSET.
You can also press a flashing green Line key to answer that incoming call.
), press q or p to If you have multiple incoming calls, (as indicated by select the call you want to answer. On the incoming call screen, you can also press:
Reject to terminate the incoming call. Forward to forward the call to another number. If you dont respond to an incoming call, the phone displays a missed-call alert screen. 11:09pm 01/25/14 John Smith 2325550176 3 missed calls Clear View Callback If a missed-call alert screen appears, you can press:
Callback to immediately dial the callers number. Clear View to see the callers information in the call history. to return to the Idle screen. 24 Using the Phone Putting a call on hold Use this feature to hold one call while you access another. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. See also, Putting a shared-line call on hold on page 35. To put a call on hold:
During a call, press HOLD on the deskset. The On hold screen appears. The programmable key for that line flashes green slowly.
From the On hold screen, you can press:
Resume to take the call off hold. End to end the call New to dial a new call If another party puts you on hold, you may see the message Held by far end. This message depends on compatibility between phones and PBX types, and may not always appear. You can press End to end the call.
25 Using the Phone Managing calls with FLASH The FLASH hard key can be used to make or answer an additional call when already on a call. During a call, press FLASH to make a new call. Your current call will be put on hold.
During a call, press FLASH to answer an incoming call. Your current call will be put on hold.
During a call, press FLASH to retrieve a held call. Your current call will be put on hold.
Note: The FLASH key will not function if you are managing three or more calls. 26 Using the Phone Forwarding calls You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from the directory, redial list, or call history. Note: Your deskset Call ForwardNo Answer setting will cancel the manual forwarding process if it takes effect first. For example, your deskset may be set to forward calls to voicemail after a call rings for 10 seconds, before you can reach the deskset to forward the call yourself. If you have problems forwarding calls because of the Call ForwardNo Answer setting, ask your system administrator to extend your Call ForwardNo Answer delay. See also Using the Call menu on page 39. To forward a call using manual entry:
1. When an incoming call appears, press Forward . The deskset stops ringing and the Forward to screen appears.
If you press Cancel , the deskset begins ringing again and the incoming call screen reappears. 2. Enter the number to which you want to forward the call.
2325551234
3. Press Forward . Your phone returns to idle mode if you have no other active calls. 27 Using the Phone Forwarding calls (continued) To forward a call using the directory, redial list, or call history:
1. When an incoming call appears, press Forward . The deskset stops ringing and the Forward to screen appears.
2. Press a programmable key (if available) to display the directory, redial list, or call history. You can also navigate to the call history or directory using the deskset Features menu.
Directory
Select the call history folder or directory you want to access.
3. If necessary, press t or u until appears and then press The Forward to screen appears, showing the number you inserted. Insert Insert
. 28 Using the Phone Forwarding calls (continued)
2325551234
4. Press Forward to forward the call to the number. Your phone returns to idle mode if you have no other active calls. Transferring calls You can transfer a call to someone else at another phone. If you talk to the transfer recipient before completing the transfer, you are making a supervised transfer. However, the transfer recipient does not have to talk to you before receiving the transferred call. If you do not talk to the transfer recipient before transferring the call, you are making a blind transfer. You can also transfer a call to a held call. To transfer a call (supervised):
1. During a call, press Transfer . The call is automatically put on hold and the transfer setup screen appears.
2. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History. 3. When the second caller answers, you can talk to the caller to notify them of the transfer, then press SetXfer to transfer the call. 29 Using the Phone Transferring calls (continued)
The Call transferred screen appears, and your phone returns to idle mode.
To cancel the transfer, press:
Cancel on the transfer setup screen. The active call screen reappears. End when the second call is active. You will hang up on the second call. Split when the second call is active. You will stay connected to the second call. Your first call remains on hold. To transfer a call (blind):
1. During a call, press Transfer . The call is automatically put on hold and the transfer setup screen appears.
30 Using the Phone Transferring calls (continued) 2. Press Blind . 3. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History. 4. Press SetXfer , or wait for the phone to automatically dial, once it recognizes a valid number. The Call transferred screen appears, and your phone returns to idle mode.
To transfer a call to a held call:
1. During a call, press t or u to view the next set of soft keys. 2. Press XferLine . The call is automatically put on hold, and a list of held calls appears.
Transfer to target:
Charlie Johnson 2/2 5551231234
3. On the Transfer to target screen, press:
Select to talk to the held call, then press SetXfer to transfer the first call. Blind , then SetXfer to transfer the first call to the held call immediately. The Call transferred screen appears, and your phone returns to idle mode.
31 Using the Phone Making a conference call You can hold a conference call between yourself and two other callers. To make a conference call:
1. During a call, press Conf conference setup screen appears. The call is automatically put on hold and the
2. Dial the second number for the other party you want to join your conference. You can also use a number from a list, such as the Directory or Call History. 3. When the second call is established, press SetConf . The conference begins and the conference screen appears.
To cancel the conference setup, press:
Cancel on the conference setup screen. The active call screen reappears. End when the second call is established. You will hang up on the second call and return to your first call. Split when the second call is established. You will remain on the second call and your first call remains on hold. 32 Using the Phone Making a conference call (continued) When you have an active call and a held call, you can also create a conference with the held call. To create a conference with a held call:
1. During a call, press t or u to view the next set of soft keys. 2. Press ConfLine . The call is automatically put on hold, and a Conf. with target screen showing all calls on hold appears.
Conf. with target:
Charlie Johnson 2/2 5551231234
3. Highlight the desired call and press Select . You can now talk to the caller you selected.
4. Press SetConf . The conference begins and the conference screen appears. To end a conference call:
Press one of the following soft keys:
End , which hangs up on both calls. Split
, which puts both calls on hold. The screen shows information for the second call. Bridge , which joins both calls and returns your phone to idle mode. 33 Using the Phone Retrieving messages The phone alerts you when you have a new message. The Message Waiting indicator also flashes whenever you have new messages.
On the New Message alert screen, you can press:
Clear View to access your messages. The to return to the Idle screen. Messages menu appears. Message
The Messages menu displays the mailboxes you can access from your phone. If your phone has more than one line, you may be able to access multiple mailboxes. Press p or q to highlight the desired mailbox and press SELECT to access messages in that mailbox. When there is no New Message alert screen, you can access the Messages menu using the deskset menu. To view the Messages menu:
1. When the phone is idle, press Menu. 2. With Features highlighted, press SELECT. 3. Press q to highlight Message, and then press SELECT. The Message menu appears. Features
Message
4. On the Message menu, highlight the desired line and then press SELECT. 34 Using the Phone
Using a shared line Your phone may be configured to have one or more shared lines. This means that a group of phones, including yours, can make and receive calls on the same line. The shared line can have more than one programmable key assigned to it. Ask your system administrator for the configuration that applies to your deskset. Incoming calls on a shared line will ring every deskset that shares that line. When someone answers the call, the other desksets stop ringing and return to idle mode. In contrast, calls on a private line will ring only your deskset. Incoming calls on a shared line look identical to private-line calls, except that the Forward soft key does not appear on the incoming call screen. When to Use a Private Line Instead of a Shared Line Your system administrator should label your deskset feature keys according to the type of line. The labels should indicate which keys apply to the shared line(s) and which keys apply to private lines. In general, you should use private lines for direct calls to other desksets within your organization. If you use a shared line to call other desksets, all the other desksets that use that line will ring. Call monitoring One of the main features of shared lines is the ability to monitor call activity. You can monitor the call activity by observing the Line key LED. On your deskset, the LED is steady orange when a call has been answered at another deskset, and flashes orange slowly when the user at another deskset puts a call on hold. See Programmable feature key lights on page 21. Putting a shared-line call on hold After you answer a call on a shared line, you have two options for putting that call on hold. You can put a call on hold by pressing the HOLD key. This puts a call on
normal hold. On a shared line, this means that other shared-line users can see that the call is on hold, as indicated by the flashing orange Line key LED. Other users can retrieve the call by pressing the flashing Line key. Your deskset will return to idle mode. Putting a call on hold this way can be useful if you want to hand off the call to someone else, or if you want to pick up the held call at another deskset. You can also put a call on private hold, which means that other users cannot see that the call is on hold. Their Line key LEDs continue to show a steady orange, indicating that the call is active. This is useful if you plan to resume the held call on the same deskset. 35 Using the Phone Putting a shared-line call on hold (continued) When you transfer a call or start a conference call, the other call is put on private hold automatically. During the transfer or conference setup process, no other desksets can retrieve the call on hold. As well, when you are on a call and you answer another incoming call or retrieve another call on hold, your first call is put on private hold automatically.
To put a call on private hold manually:
Press and hold the HOLD key for 2 seconds.
Barging in When you have a shared line, it may be possible to barge in, that is, join a call in progress at another deskset that uses that shared line. The result of barging in is that you create a bridged call between you and the people whose call you joined. You and the others can then converse. Note that any other shared-line user can barge in on the call as well. Note: The ability to barge in on calls is a configurable setting for your deskset. Only your system administrator can enable this setting. Your deskset may have shared lines, but be unable to barge in on calls. If barging in is disabled on your deskset, pressing the key with the steady orange LED will do nothing. Bridged calls differ from conference calls in that you can join a call in progress at any time. However, because the caller ID of the active call is not visible to you, other participants in the call may need to notify you of an appropriate time to join. Bridged calls can also have any number of participants, unlike conference calls. The number of participants on a bridged call depends on the number of desksets sharing that line and may be limited by system or network capabilities. To barge in on a call:
Press the desired line key that has a steady orange LED, indicating an active call on a shared line. You join the call already in progress. To leave the call, press End . The other participants can continue their bridged call. Note: If you are unable to barge in on a call, it may be because the other call is not currently in progess. A line key with a steady orange LED can also indicate that the call is on private hold at the other deskset, or that the other deskset is dialing a number and no call is established yet. 36 Using the Phone Busy lamp field As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) keys. However, BLF keys and LEDs represent activity on an individual deskset, not on a line. Keys configured for BLF allow you to monitor call activity for the extension only. You can use the BLF key as a quick dial key to call the extension and intercept ringing calls. Note: Your system administrator sets up Busy Lamp Field keys. Your key labels should identify the BLF keys and which extensions they monitor. The BLF feature may not be available on your deskset. For BLF LED states, see Programmable feature key lights on page 21. To dial a monitored extension:
1. Press the BLF key for that extension. The monitored extension can be idle, or have an active or held call. Your deskset dials the extension using the first available line key. When the other person answers, your deskset indicate two active calls: one active call on the line key that you dialed out on, and one active call on the BLF key of the monitored extension you called. To answer a call ringing at a monitored extension:
1. Press the flashing green BLF key for the desired extension. Your deskset answers the call on the first available line key. 37 Phone Features Using the Features menu On the Features menu, you can manage incoming calls, use the Directory, access your messages, view your call history, and manage your speed dial numbers. Navigating menus To select a submenu on a numbered list, you can:
Press p or q to highlight the desired menu, then press SELECT. Press the dial pad key that matches the number of the desired menu. To access the Features menu:
1. When the phone is idle, press MENU. 2. The Main Menu appears. If necessary, press p or q to highlight Features, and then press SELECT. The Features menu appears.
The Features menu includes the following items:
Setting 1. Call 2. Directory 3. Call History 4. Message 5. Speed dial See page Description 39 44 47 34 51 Manages how your phone handles incoming calls. Stores contact information and call contacts. Lists incoming and outgoing call information. Accesses your voicemail. Accesses your list of speed dial numbers. 38 Phone Features Using the Call menu On the Call menu, you can manage how your phone handles incoming calls. The settings available on the Call menu include:
Setting 1. Do Not Disturb See page Description 40 Silences incoming ringing and paging. Do Not Disturb (DND) is set on a per-line basis. The system administrator can enable you to answer incoming calls when DND is on. When DND answering is enabled, the Line key flashes for incoming calls and the incoming call screen appears. If DND answering is disabled, the incoming call will be terminated. Automatically forwards incoming calls depending on the setting. You can enable the following types of call forwarding:
Call forward always: incoming calls are forwarded immediately and the phone does not ring. 2. Call forward 40 3. Block anonymous 41 4. Dial as anonymous 42 5. Missed call alert 6. Call waiting 43 43 Call forward busy: incoming calls are forwarded if all your available lines are busy. Call forward no ans: incoming calls are forwarded after the no answer delay expires. Enables the phone to reject incoming calls that have no caller ID. Enables the phone to make outgoing calls with the Caller ID hidden from the far end. Enables the missed call alert screen. Enables or disables incoming call alerts while you are on another call. To use the Call menu:
1. When the phone is idle, press MENU. 2. If necessary, press p or q to highlight Features, and then press SELECT. If necessary, press p or q to highlight Call, and then press SELECT. The Call menu appears. 3. Call
39 Phone Features Using the Call menu (continued) To set Do Not Disturb:
1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb. 2. Press SELECT. 3. On the Do Not Disturb menu, highlight the line for which you want to turn Do Not Disturb On or Off.
4. When the desired line is highlighted, press t or u to turn Do Not Disturb On or Off. 5. Press Save . When Do Not Disturb is on, DND appears on the idle screen. To set Call forward:
1. From the Call menu, press q to highlight Call forward. 2. Press SELECT. The Call forward menu appears.
3. Highlight the line for which you want to configure call forward settings, and then press SELECT. 40 Phone Features Using the Call menu (continued) 4. On the next screen, press q to highlight the desired option:
Call forward always Call forward busy Call forward no ans.
5. Press SELECT. 6. On the next screen, press t or u to turn call forwarding On or Off.
7. Press q. 8. Enter the number to which you would like to forward calls. 9. 10. (If you selected Call forward no ans earlier) Press t or u to set the No
(If you selected Call forward no ans earlier) Press q. answer delay between 1 to 10 rings. 11. Press Save . When Call forward is on, FWD appears on the idle screen. Note: Your system administrator can also configure programmable keys to turn Call forward always, Call forward busy, and Call forward no answer on or off. To block anonymous callers:
1. From the Call menu, press q to highlight Block anonymous. 2. Press SELECT. 41 Phone Features Using the Call menu (continued) The Block anonymous menu appears. Block anonymous Line 1:
Line 2:
Line 3:
Line 4:
Line 5:
Off Off Off Off Off
3. Highlight the desired line, and then press t or u to turn anonymous call blocking On or Off for that line. 4. Press Save . To dial as an anonymous caller:
1. From the Call menu, press q to highlight Dial as anonymous. 2. Press SELECT. The Dial as anonymous menu appears.
3. Highlight the desired line, and then press t or u to turn anonymous call dialing On or Off for that line. 4. Press Save . 42 Phone Features Using the Call menu (continued) To enable missed call alerts:
1. From the Call menu, press q to highlight Missed call alert. 2. Press SELECT. The Missed call alert menu appears. Missed call alert Show alert:
On
3. Press t or u to turn missed call alerts On or Off. 4. Press Save . To enable call waiting alerts:
1. From the Call menu, press q to highlight Call waiting. 2. Press SELECT. The Call waiting menu appears. Call waiting Show alert:
On
3. Press t or u to turn call waiting alerts On or Off. 4. Press Save . When Show alert is on and you are on a call, incoming calls are displayed on the screen. When Show alert is off, incoming calls are rejected and no notification appears on the screen. See also Call Waiting Settings on page 68. 43 Phone Features Using the local directory You can store the names and phone numbers for up to 200 contacts in the deskset directory. Once directory entries are saved, you can dial them directly from the directory. You can also search directory entries by first or last name. When adding an entry, you can enter numbers for work, mobile, and home. You can also select a ringtone for that contact. Later, you can edit entries if their contact information changes. To view the local directory:
1. When the phone is idle, press MENU. 2. With Features highlighted, press SELECT. 3. Press q to highlight Directory, and then press SELECT. The Directories screen appears, listing all your available directories and the blacklist. The Broadsoft and LDAP directories shown below are server-based and will vary with your installation. You can edit the Local directory and the blacklist. Directory
4. With Local highlighted, press SELECT.
The Local directory appears, showing the first entry (sorted alphabetically by first name).
5. Press p or q to view other entries. 44 Phone Features Using the local directory (continued) The following soft keys are available when viewing a directory entry:
Back Returns to Directories screen Dial Dials the entry LastNme Sorts the list by last name from the top of the list Allows you to change the entry Edit Add Allows you to add a new entry Delete Deletes the entry Type Displays the contacts other numbers: Work, Mobile, Home Search Allows you to search the list alphabetically by first or last name Del. all Deletes all entries To call a contact:
1. Press p or q or Search to view the desired directory entry. 2. To view other numbers for the entry, press Type . 3. When the desired number appears, press Dial
. Note: If you view a directory entry when the deskset is in dial mode, an to place the entrys number soft key appears instead of Dial Insert into the number field and then press Dial to dial the number. You can use this feature when making a call, forwarding a call, transferring a call, and setting up a conference call. Press Insert To add a directory entry:
1. When viewing a directory entry, press t or u until the Add soft key appears. 2. Press Add . A blank directory entry appears. 3. Use the dial pad keys to enter the first name, last name, and contact numbers. Press ABC to switch between entering upper-case letters, lower-case letters, and numbers. Press Backspc to delete incorrect characters. After completing a line, press q to move to the next line. 4. When you have entered the desired information and selected the ringtone you want to use for this contact, press Save . To edit a directory entry:
1. When viewing the desired directory entry, press t or u until the Edit soft key appears. 2. Press Edit
. 45 Phone Features Using the local directory (continued) The directory entry edit screen appears. 3. Use the dial pad keys to change the first name, last name, and contact numbers as desired. You can edit the name and numbers, and change the ringtone. Press ABC to switch between entering upper-case letters, lower-case letters, and numbers. Press Backspc to delete incorrect characters. After completing a line, press q to move to the next line. 4. Press Save . To search directory entries:
1. From the Directories screen or from a directory entry, press Search . The Local directory search screen appears. Local By:
Search:
First name
2. To filter your search by first name or last name, press t or u. 3. Press q to move to the Search field. Local By:
Search:
First name
4. Press a dial pad key to enter a letter for your first name or last name search. Press 2 once for A, or three times for C, for example. 5. Press Search . The deskset searches for the first name or last name beginning with the letter you entered. 46 Phone Features Using the local directory (continued) The first entry found appears. If more than one entry was found, press p or q to view other entries. To delete a directory entry:
1. Press p or q or Search to view the desired directory entry. 2. Press t or u until the Delete soft key appears.
3. Press Delete . 4. When the confirmation screen appears, press Yes
. To delete all directory entries:
1. From a directory entry, press p or q until the Del. all soft key appears. 2. Press Del. all . 3. When the confirmation screen appears, press Yes
. Blacklist The directory also includes a blacklist, which is a list of numbers that cannot reach your phone. If you experience nuisance calls, you can add the callers contact information to the blacklist. Calls from blacklisted numbers will not ring your phone, or be recorded in your call history. The Blacklist can be viewed and edited in the same way as the Local directory but is a completely separate directory listing. Call history The call history provides available name and number information for the last 200 incoming and outgoing calls. The newest entries replace the oldest. You can view call history information for:
All callsall categories of calls Missed callsincoming calls that were not answered Received callsincoming calls that you answered, forwarded or rejected 47 Phone Features Call history (continued) Dialed callsall outgoing calls. You can use this as a redial list. To view the call history:
1. When the phone is idle, press Menu. 2. 3. Press p or q to highlight Call History, then press SELECT. If necessary, press p or q to highlight Features, then press SELECT. The Call History screen appears.
4. Press q to highlight the desired call history folder. 5. Press View to see call history entries in the highlighted folder.
The first entry appears.
If the folder is empty, the message No entries to display. appears. 6. Press q to view more entries. The call history entry screen shows the time, date, name and number of the call, the number of entries in the folder, along with an icon indicating the type of call. Received call Dialed call Missed call 48 Phone Features Call history (continued) The following soft keys are available when viewing a call history entry:
Back Returns to the Call History list Dial Dials the entry Delete Deletes the entry Edit Dial Displays the predial screen so you can edit the number before dialing Info Save Displays additional call information, such as time and duration Saves the call information to the local directory To call a call history entry:
1. While viewing the desired entry, press Dial
. The phone dials the number immediately. or Press Edit Dial . The predial screen appears, allowing you to edit the number before pressing Dial
. Note: If you view a call history entry when the deskset is in dial mode, an Insert soft key appears instead of Dial
. Press number into the number field and then press Dial can use this feature when making a call, forwarding a call, transferring a call, and setting up a conference call. to place the entrys Insert to dial the number. You To add a call history entry to the directory:
1. While viewing the desired entry, press t or u until the Save soft key appears. 2. Press Save . 3. On the Save to menu, select the location to which you want to save the entry. To save the entry to your directory, highlight Local and then press SELECT. Save to
Edit Dial Save
49 Phone Features Call history (continued) To save the entry to your blacklist, highlight Blacklist and then press SELECT. 4. The directory add/edit screen appears. The deskset automatically fills in the Mary Williams name and number, if available. First name:
Last name:
Work:
Mobile:
Home:
Ringer:
Line:
Auto Default 2325551234
If necessary, edit the name and number. Press q to move the cursor to the next line. Press Backspc to delete incorrect characters. 5. Press Save to save the entry. To delete a single call history entry:
1. While viewing the desired entry, press Delete . To delete multiple call history entries:
1. While viewing the list of call history folders, press q to highlight the folder for which you would like to delete all entries: All calls, Missed calls, Received calls, or Dialed calls. 2. Press Del. all . 3. When the confirmation screen appears, press Yes
.
Delete all All calls Entries ?
50 Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). You can also enter speed dial numbers using the WebUI. See Speed Dial on page 72. Entering speed dial numbers To add a speed dial entry:
1. When the phone is idle, press Menu. 2. With Features highlighted, press SELECT. 3. Press q to highlight Speed dial, and then press SELECT. The Speed dial menu appears. 4. Press q to highlight a speed dial entry marked <Empty>. 5. Press Add . A blank speed dial entry appears. Speed dial 1. <Empty>
2. <Empty>
3. <Empty>
4. <Empty>
5. <Empty>
6. <Empty>
Speed dial Name:
Number:
Line:
Default
6. Use the dial pad keys to enter the name and number. Press 123 to switch between entering numbers, lower-case letters, and upper-case letters. When you start entering characters, the Cancel soft key changes to Backspc . Press Backspc to delete incorrect characters. After completing a line, press q to move to the next line. 7. Press q and then press t or u to select the line you want to use for this speed dial entry. 8. When you have entered the desired information, press Save . 51 Cordless Headset Registering an optional cordless headset You can register one cordless headset to a VSP735 deskset. When a deskset has a cordless accessory, the deskset and headset are all part of the same extension, and only one device can be used at a time. Note: The headset must be in the charger, otherwise registration cannot proceed. To register the cordless headset:
1. When the phone is idle, press Menu. 2. Press q to highlight User Settings, and then press SELECT. 3. Press q to highlight DECT headset, and then press SELECT. The DECT headset menu appears. DECT headset
4. Lift the cordless headset out of its charging base, and then place it back in the charger. 5. With Register highlighted, press SELECT on the deskset. Registering... appears while the deskset searches for the headset. When registration is complete, Registration succeeded appears and the ON/OFF light on the cordless headset turns solid blue. The DECT headset menu appears. Note: Registration can be terminated by pressing CANCEL on the deskset. If the cordless headset was registered to another deskset, it must be deregistered first. See Deregistering a cordless headset. 52 Cordless Headset Deregistering a cordless headset You must deregister a cordless headset from its original deskset before you can register it to a different deskset. To deregister a cordless headset:
1. When the phone to which the headset is registered is idle, press Menu. 2. Press q to highlight User Settings, and then press SELECT. 3. Press q to highlight DECT Headset, and then press SELECT. The DECT headset menu appears. 4. Press q to highlight Deregister, and then press Select . The deskset screen displays DECT headset is deregistered. The cordless headset ON/OFF light flashes twice every five seconds to indicate it is not registered. The DECT headset menu appears. Deregistering the cordless headset without the deskset Cordless headsets can also be deregistered using the headset. You can use this method when you cannot use the deskset for standard deregistration. The deskset may be out of range or may have been removed from the system. To deregister the cordless headset when the deskset is not available:
On the headset, press VOL+ > ON/OFF > VOL > ON/OFF > VOL+ > VOL >
ON/OFF. Cordless accessory registration and deregistration time-out If the cordless device is registered to another deskset or telephone, it must be deregistered first. See Deregistering a cordless headset. For security reasons, the registration process on both the deskset and the cordless accessory terminates after the time-out period of two minutes if registration is not successful. If the registration process times out on the cordless accessory, the cordless accessory resets itself. If the registration process times out on the deskset, it displays Registration Failed and returns to Idle mode. If cordless headset registration fails, the ON/OFF light on the headset flashes twice every five seconds. To reset the headset, lift the headset out of its charging base, place it back in the charger, and try the registration process again. 53 Status Finding the software version To view the software version of your phone:
1. When the phone is idle, press MENU. 2. On the Main menu, press q to highlight Status, and then press SELECT. 3. On the Status screen, press q to highlight Product Info, and then press SELECT. Status
4. On the Product Info screen, find Software Ver.
54 Configuring the Phone You can configure the phone using one of two methods:
1. The User Settings menu on the phone. 2. The WebUI, which you access using your Internet browser. This section describes the User Settings menu. For information about the WebUI, see page 62. Using the User Settings menu To view the User Settings menu:
1. When the phone is idle, press Settings . The User Settings menu appears.
3 (User Settings) on the dial pad. You can also view the User Settings by pressing the MENU key, then pressing:
q to highlight User Settings, and then pressing SELECT. The User Settings are:
Setting 1. Preferences Options Language Date & Time (Clock time, Clock date, Time zone, NTP server, Set manually) Restart phone Contrast (Level 17) Backlight ON (Off, Low, Medium, High) Backlight idle (Off, Low, Medium, High) Timeout (1060 seconds) Ringer tone (Line 1, Line 2) Key tone (On, Off) Audio mode (Speaker, Headset) Register Deregister 55 2. Display 3. Audio 4. DECT headset Configuring the Phone Preferences Use the Preferences menu to set the language, date and time formats, and restart the phone. To use the Preferences menu:
1. When the phone is idle, press Settings . The User Settings menu appears.
2. On the User Settings menu, ensure that Preferences is highlighted and then press SELECT. The Preferences menu appears. Preferences
3. Press p or q to highlight the desired option, and then press SELECT. The Language available options are:
Date & Time Restart phone Setting the language 1. From the Preferences menu, press p or q to highlight Language, and then press SELECT. The Language menu appears. 56 Configuring the Phone Setting the language (continued) Language
2. Press p or q to highlight the desired language. 3. Press SELECT. Setting the date and time 1. From the Preferences menu, press q to highlight Date & Time, and then press SELECT. The Date & Time menu appears. Date & Time Clock Time:
Clock date:
Time Zone:
DST:
NTP server:
Set manually:
12am/pm MM/DD/YY GMT-8 Enabled Enabled
To set the time format:
1. From the Date & Time menu, ensure that Clock Time is highlighted. 2. Press t or u to select a 12-hour clock (12am/pm) or 24-hour clock. 3. Press Save . To set the date format that appears on the idle screen:
1. From the Date & Time menu, press q to highlight Clock date. 2. Press t or u to select the desired date format (DD/MM/YY, MM/DD/YY, YY/
MM/DD) 3. Press Save . 57 Configuring the Phone Setting the date and time (continued) To set the Time Zone:
1. From the Date & Time menu, press q to highlight Time Zone. 2. Press t or u to select a setting. The time zone is set as an offset from GMT. For example, EST is -5, and PST is -8. 3. Press Save . To enable or disable the NTP (Network Time Protocol) server:
1. From the Date & Time menu, press q to highlight NTP server. 2. Press t or u to select Enabled or Disabled. 3. Press Save . Note: If the NTP server is disabled, you must manually set the time and date. This setting is valid only if the system administrator has already configured the Network Time settings. For more information, see the VSP735 Deskset Administrator and Provisioning Guide. To manually set the Year, Month, Day, Hour and Minute:
1. From the Date & Time menu, press q to highlight Set manually. 2. Press SELECT. Note: If the NTP server is enabled, you cannot modify this setting. See To enable or disable the NTP (Network Time Protocol) server above. 3. For each setting, press t or u to select the desired setting, and then press q to move to the next line. 4. When you have finished, press Save . Display Use the Display menu to set screen appearance and backlight behavior. To use the Display menu:
1. When the phone is idle, press Settings . The User Settings menu appears. 2. Press p or q to highlight User Settings, then press SELECT. 3. Press p or q to highlight Display, then press SELECT. The Display menu appears. 58 Configuring the Phone Display (continued)
To set the contrast level:
1. From the Display menu, ensure that Contrast is highlighted. 2. Press t or u to set the contrast level from 1 to 7 (4 is the default setting). 3. Press Save . To set the backlight level that applies when the phone is active:
1. From the Display menu, press q to highlight Backlight ON. 2. Press t or u to select Off, Low, Medium, or High (High is the default setting). 3. Press Save . To set the backlight level that applies when the phone is idle:
1. From the Display menu, press q to highlight Backlight idle. 2. Press t or u to select Off, Low, Medium, or High (Off is the default setting). 3. Press Save . To set the backlight off timeout:
1. From the Display menu, press q to highlight Timeout. 2. Press t or u to select between 10 and 60 seconds at 5-second intervals (30 seconds is the default setting). 3. Press Save . Audio Use the Audio menu to pick one of ten ringer tones, turn key tones on and off, or select the default audio mode. Note: To adjust the ringer volume, press the deskset VOLUME q or p keys while the phone is idle. 59 Configuring the Phone Audio (continued) To use the Audio menu:
1. When the phone is idle, press Settings . The User Settings menu appears. 2. Press q to highlight Audio, then press SELECT. The Audio menu appears. Audio
To select different ringer tones for each line:
1. From the Audio menu, ensure that Ringer tone is highlighted and then press Select . 2. On the Ringer tone menu, press q (if necessary) to highlight a line for which to select a ringer tone and then press Select .
LINE 1 Ringer tone:
Ringtone 1
3. On the selected line screen, press t or u to select one of ten ringer tones. The default is 1. Ringer tone samples play when selected. 4. After selecting the desired ringer tone, press Save . To exit without saving a new ringer tone, press Cancel . 60 Configuring the Phone Audio (continued) To set the key tone:
1. From the Audio menu, press q to highlight Key tone and then press SELECT. The Key tone menu appears. Key tone Key tone:
On
2. On the Key tone menu, press t or u to turn key tones on or off. When off, key presses are silent. 3. Press Save . To set the audio mode:
1. From the Audio menu, press q to highlight Audio mode and then press SELECT. The Audio mode menu appears.
2. On the Audio mode menu, press q to highlight the desired audio mode
(Speaker, Headset, or DECT Headset). 3. Press SELECT. When you press a Line key or Answer , the call is started or answered using the selected audio mode. Lifting the handset takes priority in all instances. 61 WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your deskset. After you log on to the WebUI, you can configure the following features:
Call Settings User Preferences Speed Dial Directory Blacklist Call History User Password The WebUI also has a Status page, where you can view network status and general information about your phone. To access the WebUI:
1. Ensure that your computer is connected to the same network as your deskset. Your computer may already be connected to the network through the PC port on the back of your deskset. 2. Find the IP address of your phone:
a. When the phone is idle, press MENU. b. Press q to highlight Status, and then press SELECT. The Status menu appears.
c. On the Status menu, ensure that Network is highlighted, and then press SELECT. The Network screen appears. 62 WebUI Using the WebUI (continued) Network IP:
DHCP:
Subnet Mask:
Gateway:
DNS 1:
DNS 2:
SNTP:
10.88.51.133 Enable 255.255.0.0 10.88.3.120 10.88.126.31 10.88.126.10 us.pool.ntp.org d. On the Network screen, note the IP Address. 3. On your computer, open an Internet browser. Depending on your browser, some of the pages presented here may look different and have different controls. 4. Type the phone IP address in the browser address bar and press ENTER on your computer keyboard. A Login page appears. 5. Under User Name, enter user. 6. Under Password, enter user, or your own password, if you have created one. You can create or change a password after you log on. 7. Click Log In. The WebUI appears. Click topics from the navigation bar at the top of the page, and then click the desired setting on the left side of the WebUI to see the page for that setting. You view and change settings in two different types of fields: drop-down lists and entry fields into which you type information. For your security, the WebUI times out after 10 minutes, so if it is idle for that time, you must log on again. The remaining procedures in this section assume that you have already logged on to the WebUI. 63 WebUI Status The Status page shows:
General information about your phone, including model and software version. Account Status information about your account registration, your phones network address and network connections. The Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes. 64 WebUI Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account. Call Settings include Do Not Disturb and Call Forward settings. You can also set Do Not Disturb and Call Forward using the desket. See Using the Call menu on page 39. When you have finished changing settings on this page, click Save to save them. General Call Settings Setting Anonymous Call Reject Enable Anonymous Call Do Not Disturb Settings Description Select to block incoming calls that have no caller ID. Select to make outgoing calls that remove your own caller ID information. Setting Enable DND Incoming Calls Selects whether the phone displays Description Turns Do Not Disturb on or off. incoming call information while Do Not Disturb is on. Range n/a Show, Reject Reject Default Disabled 65 WebUI Call Settings (continued) Call Forward Settings Setting Enable Call Forward Always Target Number Enable Call Forward Busy Target Number Enable Call Forward No Answer Target Number Delay Description Select to enable call forwarding for all calls on that account. Enter a number to which all calls will be forwarded. Select to enable call forwarding for calls when you are on another call on that account. Enter a number to which calls will be forwarded when the line is busy. Select to enable call forwarding for unanswered calls on that account. Enter a number to which unanswered calls will be forwarded. Select the number of rings before unanswered calls are forwarded. Range: 1 to 10 rings Default: 6 rings 66 WebUI User Preferences On the User Preferences page, you can configure some basic settings for your phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them. General User Settings Setting WebUI Language Description Sets the language that appears on the WebUI. Phone Language Sets the language that appears on your phone. Backlight Timer Sets how long the screen Ringer Volume Default Audio Mode backlight stays on after the last button press. Sets the ringer volume for incoming calls. You can also use the VOLUME q or p keys on the deskset. Sets how calls are answered when you press a line key or Answer . See also Audio on page 59. 67 Range Any language supported by your phone. For example, English, French, Spanish, etc. Any language supported by your phone. For example, English, French, Spanish, etc. 10 to 60 seconds Off, 19 Default English English 30 seconds 5 Speaker, Headset Speaker WebUI User Preferences (continued) Call Hold Reminder Settings Setting Enable Call Hold Reminder Tone Tone Interval (secs) Sets the interval for the call hold Description Enables or disables the call hold reminder tone. reminder tone. Range n/a Select to enable 10300 seconds Default Enabled 30 seconds Call Waiting Settings Setting Call Waiting Off Call Waiting On Description Rejects additional incoming calls. No notification appears on the screen. Shows additional incoming calls on the screen. Enables or disables Call Waiting Tone. n/a Select Range n/a Select to enable n/a Select to enable Enable Call Waiting Tone Tone Interval (secs) Sets the interval for the call waiting tone. to enable 1060 seconds Default Disabled Enabled Enabled 30 seconds 68 WebUI Directory To view the local directory, click CONTACTS in the WebUI header, and then click Local directory in the sidebar. On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phones local directory or import a local directory file. The export function lets you back up your contacts to your computer. Phone numbers appear as links. If your service providers click to dial feature is enabled, you can dial a number by clicking its link. The Local Directory lists entries on up to 10 pages, with 20 entries per page. Click Next, First, Last, or a page number to view the desired page of entries. Note: You can also use the phone menu to manage your local directory entries. For more information, see Using the local directory on page 44. 69 WebUI Directory (continued) Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry. Delete all Directory entries To add a new directory entry:
1. Click Add New Entry. The Create Local Directory Entry page appears. 2. Enter the required information. At minimum, a first and last name are required. Setting First Name Last Name Ringer Tone Account Description Enter the appropriate names in these fields. Sets a unique ringer tone for calls from this directory entry. Sets the account used when you dial this directory entry. Home Number Enter the appropriate numbers in these Work Number Mobile Number fields. 70 Range n/a Auto, Tone 110 Default Account, Account 1 Account 5 n/a Default n/a Auto Default Account n/a WebUI Directory (continued) 3. Click Save. To edit a directory entry:
1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Local Directory You can import an existing local directory file. Importing a directory file replaces all your previous local directory entries. After importing a directory file, you can add, edit, or delete entries as desired. Note: Directory files are .xml files containing contacts and contact information. For more information about creating or editing a directory file, consult your system administrator. To import a local directory file:
1. Click Choose File. 2. 3. Click the file, and then click Open. 4. On the WebUI, click Import. In the Choose File to Upload window, navigate to the directory file. Export Local Directory You can export the directory and save it as an .xml file on your computer. To export the local directory:
1. Click Export. 2. At your browsers prompt, save the file to the desired location on your computer. 71 WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press. To view the speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial in the sidebar. On the Speed Dial page, you can enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press 0). For each speed dial number you enter, you must assign the account on which the number will be dialed out. You can also add speed dial entries using the deskset. The Speed dial list is accessed through the Features menu. See Speed Dial on page 51. After entering information on this page, click Save to save it. Note: Your system administrator can also assign programmable function keys to be quick dial keys, but you cannot add or edit phone numbers for these keys. Use the Speed Dial page to enter numbers that you personally want to dial often. To enter speed dial numbers:
1. 2. 3. In the Name column, enter a speed dial label for the desired key. In the Value column, enter a phone number for the desired key. In the Account column, select the account that this speed dial number will use. 4. Click Save. 72 Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com or call 1 (888) 370-2006. General issues Screen is blank. Ensure power is connected. If powered by an AC adapter, check that adapter is plugged into a wall socket and the Deskset power jack. If powered by PoE, ensure that the network switch is providing power through the correct ports. The DECT headset doesnt register. Registration failed appears on the screen. Deregister the headset from the deskset to which it had been registered. Remove and replace the headset in its charger before pressing Register on the deskset. Pages are not received. Your phone can be configured to answer a page automatically. See your system administrator if your phone doesnt answer a page automatically. Calls are answered on the headset rather than the speakerphone after I press a Line key or Answer to answer a call. Change the audio mode from Headset to Speaker. See To set the audio mode: on page 61. My computer cant connect to the network after plugging the Ethernet cable through the PC port. Make sure the deskset is connected to power. The PC port does not work when the deskset does not have power source or during a power outage. Make sure you plug the Ethernet cable connected to the router into the deskset Ethernet port and the Ethernet cable connected to the computer into the deskset PC port. The network connection speed on my computer drops significantly after plugging the Ethernet cable through the PC port. If you are using a Gigabit Ethernet system, the connection speed drops to 100 Mbps after plugging the Ethernet cable through the PC port. My caller ID isnt working. Caller ID is a subscription service. Your telephone service provider may require subscription to this service for this feature to work. The caller must be calling from an area that supports caller ID. 73 Both your telephone service provider and your callers service provider must use caller ID compatible equipment. Specifications Electrical and environmental specifications RF frequency band Channels Operating temperature AC adapter output voltage Ethernet network jacks 1921.5361928.448 MHz 5 32122 F (050 C) 5.0 Vdc @ 1000 mA 10/100 Mbps RJ-45 Jacks 74 Soft Keys Index of soft keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys. Label abc/ABC/123 Selects the text format for input Description Add Add dot Answer Back Backspc Blind Bridge Callback CallFwd Cancel Clear Conf ConfLine Del. All Delete Dial Directory Edit Edit Dial End FirstNme Forward Hold Info Insert LastNme Line New No Reject Enters a new directory group editor Enters dot in IP editing field Answers an incoming call Shows the previous screen Moves cursor back to correct entries in text editing fields Starts the blind transfer process for the active call Joins the two active calls in a conference and returns to idle screen Dials the last missed caller Configures Call Forward settings Quits the current screen without saving any settings Clears on-screen notification and returns to previous screen. Opens the live dialing editor to enter digits for the conference target Displays a list of held calls as a target for conferencing with the active call Deletes all records in a list 1) Deletes current entry 2) Deletes assignment 3) Deletes Directory group Sends and dials currently displayed/highlighted digits Opens the list of available directories Displays the entry/group editor Edits a number stored in a list before dialing 1) Closes the current page 2) Ends the current call Sorts the directory by first name Opens the predial editor to begin forwarding a call Puts current Active Call on hold Displays additional call information Inserts a number from the directory or call history to a live dialing screen Sorts the directory by last name Switches between registered lines Press to predial a new call during a call currently put on hold Returns to the previous screen Rejects an incoming call 75 Soft Keys Index of soft keys (continued) Label Resume Save Search Select Settings SetConf SetXfer Silence Split Status Transfer Type View XferLine Yes Description Resumes a call put on hold 1) Saves current setting 2) Begins save process Opens the Directory search editor Selects a highlighted option Opens the User settings menu Confirms to set up conference Confirms to transfer call 1) Silences ringer 2) Stops current call screening 3) Silences chime tone Breaks a conference or call progress into multiple calls Access the status submenu Opens the live dialing editor to enter or insert digits of the transfer target Switches between the Directory number types within an entry Displays a database/list Displays a list of held calls as a transfer target for the active call Confirm Special Characters Entering special characters When entering text using the dial pad, the following special characters are available. Press the 1, star ( ), 0, or pound sign (#) keys to enter special characters. Key Characters 1
~ ^ ` % ! & - _ + = |
. @ *
: ; , ?
( ) [ ] { } < > / \ #
0
#
76 Maintenance Taking care of your telephone Your telephone contains sophisticated electronic parts, so you must treat it with care. Avoid rough treatment. Place the corded handset down gently. Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water You can damage your telephone if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands. Do not install the telephone near a sink, bathtub or shower. Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms. Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind. Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND NETWORK CABLE FROM THE WALL, then pull the unit out by the unplugged cords. 77 GPL License Information GPL code requests Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue. If you would like to exercise your right to receive the available code, please send a cashiers check, payable to VTech Communications, Inc., in the amount of $15.00 (U.S.$) to:
VTech Communications, Inc., 9590 SW Gemini Drive, Suite 120 Beaverton OR 97008 ATTN: Information Technology GroupVSP735 GPL code request along with a written request for the available code. If your request does not fully comply with the foregoing requirements, VTech reserves the right to reject your request. Further, by requesting and receiving the available code, you release VTech, its affiliates, and its and their officers, directors, employees, and representatives (VTech Parties) from any liability or responsibility relating to such code, and you acknowledge that the VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of such code, and the VTech Parties have no responsibility to you whatsoever concerning the code, including without limitation any responsibility to provide explanation, support, upgrade, or any communication whatsoever. Your review or use of the available code is at your sole risk and responsibility. VTECH COMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008. VTech is a registered trademark of VTech Holdings Limited. Copyright 2014 for VTECH COMMUNICATIONS LTD. All rights reserved. Version 1, 02/14 78
| frequency | equipment class | purpose | ||
|---|---|---|---|---|
| 1 | 2014-03-24 | 1921.536 ~ 1928.448 | PUB - Part 15 Unlicensed PCS Base Station | Class II permissive change or modification of presently authorized equipment |
| 2 | 2013-06-07 | 1921.536 ~ 1928.448 | PUB - Part 15 Unlicensed PCS Base Station | Original Equipment |
| app s | Applicant Information | |||||
|---|---|---|---|---|---|---|
| 1 2 | Effective |
2014-03-24
|
||||
| 1 2 |
2013-06-07
|
|||||
| 1 2 | Applicant's complete, legal business name |
VTech Telecommunications Ltd
|
||||
| 1 2 | FCC Registration Number (FRN) |
0015973951
|
||||
| 1 2 | Physical Address |
23/F Tai Ping Ind Center Block 1
|
||||
| 1 2 |
Tai Po NT, N/A
|
|||||
| 1 2 |
Hong Kong
|
|||||
| app s | TCB Information | |||||
| 1 2 | TCB Application Email Address |
c******@intertek.com
|
||||
| 1 2 | TCB Scope |
A3: Unlicensed Personal Communication System (PCS) devices
|
||||
| app s | FCC ID | |||||
| 1 2 | Grantee Code |
EW7
|
||||
| 1 2 | Equipment Product Code |
80-8519-00
|
||||
| app s | Person at the applicant's address to receive grant or for contact | |||||
| 1 2 | Name |
M******** T******
|
||||
| 1 2 | Title |
Approbation Supervisor
|
||||
| 1 2 | Telephone Number |
852-2********
|
||||
| 1 2 | Fax Number |
852-2********
|
||||
| 1 2 |
m******@vtech.com
|
|||||
| app s | Technical Contact | |||||
| 1 2 | Firm Name |
Intertek Testing Services Hong Kong Ltd.
|
||||
| 1 2 | Name |
M****** N******
|
||||
| 1 2 | Physical Address |
Flat D, 5/F., Garment Centre
|
||||
| 1 2 |
Kowloon
|
|||||
| 1 2 |
Hong Kong
|
|||||
| 1 2 | Telephone Number |
852-2******** Extension:
|
||||
| 1 2 | Fax Number |
852-2********
|
||||
| 1 2 |
m******@intertek.com
|
|||||
| app s | Non Technical Contact | |||||
| 1 2 | Firm Name |
Intertek Testing Services Hong Kong Ltd.
|
||||
| 1 2 | Name |
M****** N****
|
||||
| 1 2 | Physical Address |
Flat D, 5/F., Garment Centre
|
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| 1 2 |
Kowloon
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|||||
| 1 2 |
Hong Kong
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|||||
| 1 2 | Telephone Number |
852-2******** Extension:
|
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| 1 2 | Fax Number |
852-2********
|
||||
| 1 2 |
m******@intertek.com
|
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| app s | Confidentiality (long or short term) | |||||
| 1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
| if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
| app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
| 1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
| 1 2 | Equipment Class | PUB - Part 15 Unlicensed PCS Base Station | ||||
| 1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | 1.9GHz Digital Modulation SIP Cordless Deskset | ||||
| 1 2 | 1.9GHz DECT SIP Cordless Deskset with Caller ID, Speakerphone, and Corded Handset | |||||
| 1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
| 1 2 | Modular Equipment Type | Does not apply | ||||
| 1 2 | Purpose / Application is for | Class II permissive change or modification of presently authorized equipment | ||||
| 1 2 | Original Equipment | |||||
| 1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
| 1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
| 1 2 | Grant Comments | Power listed is conducted. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. | ||||
| 1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
| 1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
| app s | Test Firm Name and Contact Information | |||||
| 1 2 | Firm Name |
Intertek Testing Services Hong Kong Ltd.
|
||||
| 1 2 | Name |
J**** H********
|
||||
| 1 2 | Telephone Number |
85221********
|
||||
| 1 2 | Fax Number |
85278********
|
||||
| 1 2 |
j******@intertek.com
|
|||||
| Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 1 | 1 | 15D | 28 68 | 1921.53600000 | 1928.44800000 | 0.0980000 | |||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 2 | 1 | 15D | 28 68 | 1921.53600000 | 1928.44800000 | 0.0980000 | |||||||||||||||||||||||||||||||||||
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC