FCC ID: EW780-H0E4-06 SIP Cordless Hotel Telephone

SIP Contemporary Series CTM-S2415 SIP Contemporary Cordless 1-line Hotel Phone CTM-S2415HC SIP Contemporary Cordless 1-line Accessory Handset and Charger Master User s Guide Important safety instructions When followed using to your reduce telephone equipment, basic the risk of re, electric shock and safety precautions injury, should always be following:

the including 1. This product should be installed by a qualied technician. power cord. Do not install this product where the cord may be walked on. 2. This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS). 3. Read and understand all instructions. 4. Follow all warnings and instructions marked on the product. 5. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 6. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower. 7. Do not place this product on an unstable table, shelf, stand or other unstable surfaces. 8. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided. 9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply on the premises, consult your dealer or local power company. 10. Do not allow anything to rest on the 11. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. 12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specied access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:

When the power supply cord or plug is damaged or frayed. If liquid has been spilled onto the product. If the product has been exposed to rain or water. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. EN - 2 20. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Installation in the users manual. CAUTIONS Keep small metallic objects such as pins and staples away from the handset receiver. There may be a risk of explosion if a wrong type of handset battery is used (CTM-S2415, CTM-S2415HC). Use only the supplied rechargeable battery (BT164392/BT264392) or replacement battery (BT264392). Dispose of used batteries according to the information in The RBRC seal in this user guide. SAVE THESE INSTRUCTIONS If the product has been dropped and the telephone base and/or handset has been damaged. If the product exhibits a distinct change in performance. 15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning. 16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a re or explosion. Such environments might include:

medical use of oxygen without adequate ventilation;

(cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc. industrial gases 17. Only put the handset of your telephone next to your ear when it is in normal talk mode. 18. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet. 19. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a re. They may explode. Check with local codes for possible special disposal instructions. EN - 3 Instructions de scurit importantes Lorsque vous utilisez votre quipement tlphonique, des prcautions de base doivent toujours tre prises pour rduire les risques d'incendie, d'lectrocution et de blessure, notamment les suivantes :

1. Ce produit doit tre install par un technicien quali. 2. Ce produit ne doit tre connect qu'

l'quipement hte et jamais directement au rseau tel que le rseau tlphonique public commut (RTPC) ou les services tlphoniques classiques (POTS). 3. Lire et comprendre toutes les instructions. 4. Respecter tous les avertissements et instructions gurant sur le produit. 5. Dbranchez ce produit de la prise murale avant de le nettoyer. N'utilisez pas de nettoyants liquides ou en arosol. Utilisez un chiffon humide pour le nettoyage. 6. N'utilisez pas ce produit prs de l'eau, par exemple prs d'une baignoire, d'une cuvette de lavage, d'un vier de cuisine, d'une cuve de lavage ou d'une piscine, ou dans un sous-

sol ou une douche humide. 7. Ne pas placer ce produit sur une table, une tagre, un support ou toute autre surface instable. 8. Des fentes et des ouvertures l'arrire ou en-dessous du socle du tlphone et du combin sont prvues pour la ventilation. An de les protger contre la surchauffe, ces ouvertures ne doivent pas tre obstrues en plaant le produit sur une surface souple comme un lit, un divan ou un tapis. Ce produit ne doit jamais tre plac proximit ou au-

dessus d'un radiateur ou d'un registre de chaleur. Ce produit ne doit pas tre plac dans un endroit o une ventilation adquate n'est pas assure. 9. Ce produit ne doit tre utilis qu'avec le type de source d'nergie indiqu sur l'tiquette de marquage. Si vous n'tes pas sr du type d'alimentation lectrique sur place, consultez votre revendeur ou votre compagnie d'lectricit locale. 10. Ne laissez rien reposer sur le cordon d'alimentation. N'installez pas ce produit un endroit o l'on pourrait marcher sur le cordon. 11. N'introduisez jamais d'objets de quelque nature que ce soit dans ce produit par les fentes du socle du tlphone ou du combin, car ils pourraient toucher des points de tension dangereux ou crer un court-circuit. Ne jamais renverser de liquide de quelque nature que ce soit sur le produit. 12. Pour rduire le risque d'lectrocution, ne dmontez pas ce produit, mais conez-le un service aprs-vente agr. Ouvrir ou retirer des parties du socle du tlphone ou du combin autres que les portes d'accs spcies peut vous exposer des tensions dangereuses ou d'autres risques. Un remontage incorrect peut provoquer une lectrocution lors de l'utilisation ultrieure du produit. 13. Ne surchargez pas les prises murales et les rallonges lectriques. 14. Dbranchez ce produit de la prise murale et conez l'entretien un centre de service agr dans les conditions suivantes :

Lorsque le cordon d'alimentation ou la che est endommag ou effiloch. Si du liquide a t renvers sur le produit. Si le produit a t expos la pluie ou l'eau. EN - 4 Si le produit ne fonctionne pas normalement en suivant les instructions d'utilisation. Ne rglez que les commandes qui sont couvertes par le mode d'emploi. Un mauvais rglage des autres commandes peut entraner des dommages et ncessite souvent un travail important de la part d'un technicien autoris pour remettre le produit en tat de fonctionnement. Si le produit est tomb et que le socle du tlphone et/ou le combin ont t endommags. Si le produit prsente un changement distinct de performance. 15. vitez d'utiliser un tlphone (autre que sans l) pendant un orage lectrique. Il existe un risque d'lectrocution d la foudre. 16. N'utilisez pas le tlphone pour signaler une fuite de gaz proximit de la fuite. Dans certaines circonstances, une tincelle peut se produire lorsque l'adaptateur est branch dans la prise de courant, ou lorsque le combin est replac dans son berceau. Il s'agit d'un vnement courant associ la fermeture de tout circuit lectrique. L'utilisateur ne doit pas brancher le tlphone dans une prise de courant, ni placer un combin charg dans son socle, si le tlphone est situ dans un environnement contenant des concentrations de gaz inflammables ou propices aux flammes, moins qu'il n'y ait une ventilation adquate. Une tincelle dans un tel environnement pourrait crer un incendie ou une explosion. Ces environnements peuvent comprendre : l'utilisation mdicale de l'oxygne sans ventilation adquate; les gaz industriels (solvants de nettoyage; vapeurs d'essence; etc.); une fuite de gaz naturel; etc. 17. Ne placez le combin de votre tlphone prs de votre oreille que lorsqu'il est en mode de conversation normal. 18. Les adaptateurs d'alimentation sont destins tre correctement orients en position verticale ou au sol. Les broches ne sont pas conues pour maintenir la che en place si elle est branche au plafond, sous la table ou dans une prise de courant d'armoire. le uniquement 19. Utilisez cordon d'alimentation et les piles indiqus dans ce manuel. Ne jetez pas les piles au feu. Elles risquent d'exploser. Vriez auprs des autorits locales les ventuelles instructions spciales d'limination. 20. En position de montage mural, veillez monter le socle du tlphone sur le mur en alignant les oeillets avec les montants de xation de la plaque murale. Ensuite, faites glisser le socle tlphonique vers le bas sur les deux montants de montage jusqu' ce qu'il se verrouille en place. Reportez-vous aux instructions compltes dans la section Installation du guide d'utilisation. Mise en garde CAUTIONS Gardez les petits objets mtalliques tels que les pingles et les agrafes loin du combin. Il peut y avoir un risque d'explosion si un mauvais type de pile de combin est utilis (CTM-A2415, CTM-A2415HC). Utilisez uniquement la pile rechargeable fournie

(BT164392/BT264392) ou une pile de remplacement (BT264392). liminez les piles usages conformment aux informations gurant dans le sceau RBRCMD de ce guide d'utilisation. CONSERVEZ CES INSTRUCTIONS EN - 5 Disclaimer and Limitation of Liability 31 Technical specification SIP Contemporary Cordless 1-line - CTM-S2415 32 32 SIP Contemporary Cordless Accessory Handset

& Charging Stand - CTM-S2415HC 32 Table of contents Important safety instructions 2 Instructions de scurit importantes 4 Parts check list 7 Telephone layout SIP Contemporary Cordless 1-line CTM-S2415 8 8 SIP Contemporary Cordless 1-line CTM-S2415HC Charging Stand 9 Installation SIP Contemporary Cordless 1-line CTM-S2415 9 9 SIP Contemporary Cordless 1-line Accessory Handset & Charging stand - CTM-S2415HC 13 14 Set up SIP Contemporary Cordless 1-line - CTM-S2415 14 15 Operate SIP Contemporary Cordless 1-line-CTM-S2415 15 SIP Contemporary Cordless Accessory Handset

& Charging stand -

CTM-S2415HC 15 Appendix 18 Troubleshooting 18 VTech Hospitality Limited Warranty Program 24 Precautions for users of implanted cardiac pacemakers 26 Operating range 26 About cordless telephones 26 The RBRC seal 27 FCC, ACTA and IC regulations 27 Energy-saving charging mode 30 Maintenance 31 EN - 6 Parts check list Items contained in the respective cordless telephone package:

Parts included Model name Model number Telephone base with faceplate and overlay

| Charging Base Cordless handset and Handset battery Network cable |

Adapter Base Stand | Wall Mount Bracket SIP Contemporary cordless 1-line CTM-S2415 SIP Contemporary cordless 1-line accessory handset &

charger CTM-S2415HC

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C E C T V E R S L E H A U T EN - 7 Telephone layout SIP Contemporary Cordless 1-line CTM-S2415 1 2 3 4 5 6 7 8 9 10 11 12 13 FLASH/TALK 1 2 OFF 3 Numeric dial keys 4 SPEAKER 5 Speed dial keys Programmable key #1 Programmable key #2 Handset earpiece VOLUME +/-

EMERGENCY 6 7 8 9 HOLD 10 MUTE 11 MESSAGES 12 13 Microphone 14 15 MESSAGE WAITING LED Low Battery LED Speakerphone 14 15 EN - 8 1 MESSAGE WAITING LED 2 Wall mount clip 3 4 5 6 7 VOLUME +/-

SPEAKER CHARGE LED Speed dial keys FIND HS (FIND HANDSET) SIP Contemporary Cordless 1-line CTM-S2415HC Charging Stand Installation SIP Contemporary Cordless 1-line CTM-S2415 Installation option - install base stand for desktop To mount the base stand 1. Align the grooves with the base stand. 2. Slide down to secure the stand. 1 2 Charging poles CHARGE LED To unmount the base stand Simply slide up and lift the telephone base from the base stand. EN - 9 Telephone base installation The telephone comes ready for desktop use. 1. Install the telephone base as shown below. The battery is fully charged after 16 hours of continuous charging. For best performance, keep the cordless handset in the telephone base when not in use. 4. Press SPEAKER on the telephone base. Listen for a dial tone, and then press SPEAKER again to hang up. Note The dial tone will not be played if the SIP account used by this phone cannot be registered. The adapter sold separately. CAUTIONS Use only the supplied cable and power adapter. The supplied cable is not designed for use in any other IT devices. Misuse it on your other IT devices shall be prohibited. To order a replacement, call 1-888-907-2007. 2. When the telephone base has been initially installed, make sure the power adapter is securely plugged into an outlet not controlled by a wall switch, and the network cable is plugged into the network wall jack. 3. Bent a small paperclip and gently insert it to the Handset battery ON pinhole to turn on the handset. Without turning on the battery, the handset cannot be charged or operate. EN - 10 Installation option - converting from desktop to wall mount position To mount the telephone base on the wall 1. Unmount the base stand. Put the cordless handset aside. On the telephone base, press the wall mount clip upward and rotate a half turn (180). Slide back the clip. It locks into place with the protruding edge pointing towards the upper edge of the telephone base. This protruding edge holds the cordless handset when the phone is mounted on the wall. 2. Install the telephone base as shown. Note The adapter is sold separately. 3. Turn the telephone base over with the bottom side facing up. Insert the mounting bracket into the two upper grooves and a lower groove on the telephone base until they lock securely. In the meantime, the telephone cord sticks out from the rectangular hole and affix coil handset cord by tting it in the semi-circle holes at the bottom of the mounting bracket as shown below. 4. Mount the telephone base on the wall by positioning the eyelets on the telephone base and the mounting bracket against the mounting studs. Then slide the telephone base down on both mounting studs until it locks into place. 5. Replace the handset on the telephone base cradle. EN - 11 Replace a handset battery installation 4. To replace the handset cover, align all The handset battery is pre-installed. To replace the handset battery, follow as shown below. 1. Use a narrow object to pry open the screw cover and remove the screw with cross head screwdriver. Then, insert a 5 mm standard flat head screwdriver in the provided slot and gently open the handset cover. the tabs on the handset cover against the corresponding grooves on the handset, then rmly push downward until all the tabs lock in the grooves. Then install the screw. CAUTIONS There may be a risk of explosion if a wrong type of handset battery is used. Use only the supplied rechargeable battery

(BT164392/BT264392) or replacement battery

(BT264392). To order a replacement, call 1-888-907-2007. FCC ID is shown on the back of the cordless handset body after the handset cover is removed. Dispose of used batteries according to the information in The RBRC seal. 2. Unplug the battery connector from the socket and then remove the battery from the handset battery compartment. 3. Plug the battery connector securely into the socket inside the handset battery compartment. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. THIS SIDE UP 5 3 5 1 R C

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CTM-S2415HC Charger base installation The telephone comes ready for desktop use. 1. Install the charger base as shown below. Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. 2. Bent a small paperclip and gently insert it to the Handset battery ON pinhole to turn on the handset. Without turning on the battery, the handset cannot be charged or operate. The battery is fully charged after 16 hours of continuous charging. For best performance, keep the cordless handset in the charging base when not in use. 3. Press a dial tone, and then press to hang up.

/SPEAKER on the handset. Listen for

/SPEAKER again CAUTIONS Use only the supplied power adapter. The supplied power adapter is not designed for use in any other IT devices. Misuse it on your other IT devices shall be prohibited. To order a replacement, call 1-888-907-2007. EN - 13 Handset registration Place the cordless handset on the telephone base cradle. Handset registration happens automatically the rst time a cordless handset is placed on the telephone base. When the registration process completes, the MESSAGE WAITING LED flashes once and you hear 3 rising beeps as conrmation. Each telephone base accommodates up to 4 cordless handsets. When you already have 4 registered handsets, you can replace one of them by a new handset if any one of the 4 registered handsets is disconnected from the base. For example, it is out of range, or its battery is removed or depleted. The previous registered handset is then deregistered from the telephone base. Handset deregistration When a registered cordless handset is idle, press

*331734#, then press HOLD and *883247#. You hear a conrmation tone when the deregistration process completes. Register a handset to another telephone base Any contemporary cordless 1-line handset can register to any contemporary cordless 1-line telephone base. Any contemporary cordless 2-line handset can register to any contemporary cordless 2-line telephone base. When a registered cordless handset is idle, place it on another telephone base. This cordless handset automatically registers to the new telephone base. Handset battery charging The battery must be fully charged before using the cordless handset for the rst time. The CHARGE LED turns on when the cordless handset is charging on the telephone base, charging base or charging stand. The battery is fully charged after 16 hours of continuous charging. For best performance, keep the cordless handset in the telephone base, charging base or charging stand when not in use. Set up SIP Contemporary Cordless 1-line - CTM-S2415 Default settings are indicated by asterisks (*). Setting Options Adjustable by Listening volume- Handset 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator Speakerphone volume - Handset 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator Speakerphone volume - telephone base 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator Ringer volume - telephone base 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator Ringer tone Tone 1*, Tone 2, Tone 3 Adminstrator only All telephone settings are programmed through the administrative web portal. Please refer to the SIP Phone Configuration Guide for details. EN - 14 Operate SIP Contemporary Cordless 1-line-

CTM-S2415 SIP Contemporary Cordless Accessory Handset & Charging stand -

CTM-S2415HC Using the cordless handset and the telephone base The cordless handset and the telephone base cannot be used on the same call. However, calls can be switched between the cordless handset and the telephone base speakerphone. When the cordless handset or the telephone base is in use, the FLASH/TALK key on the cordless handset and the MESSAGE WAITING LED on the telephone base illuminate. Receive a call When there is an incoming call, the telephone rings and the MESSAGE WAITING LED flashes. Answer a call using the cordless handset while it is not on the telephone base or charging base On the cordless handset, press FLASH/TALK or

/ SPEAKER. The FLASH/TALK key illuminates when in use.

/ SPEAKER key illuminates when in The speakerphone mode. Answer a call using the cordless handset while it is cradled on the telephone base or charging base Lift the cordless handset from the telephone base or charging base. The FLASH/TALK key illuminates when in use.

/ SPEAKER key illuminates when in The speakerphone mode. Answer a call using the telephone base On the telephone base, press

/ SPEAKER. The MESSAGE WAITING LED and the

SPEAKER key illuminate when in use. Place a call Place a call using the cordless handset On the cordless handset, press FLASH/TALK or

/ SPEAKER. Listen for a dial tone and then dial the desired number, or press a Speed Dial key on the cordless handset to dial a programmed number. The FLASH/TALK key illuminates when in use.

/ SPEAKER key illuminates when in The speakerphone mode. Place a call using the telephone base On the telephone base, press Listen for a dial tone and then dial the desired number, or press a Speed Dial key on the telephone base to dial a programmed number.

/ SPEAKER. The MESSAGE WAITING LED and the

SPEAKER key illuminate when in use. End a call End a call when using the cordless handset Press OFF on the cordless handset or place it in the telephone base or charging base. The call ends when all handsets hang up. End a call when using the telephone base Press

/ SPEAKER. Switch a call between the cordless handset and the telephone base speakerphone To switch a call from the cordless handset to the telephone base speakerphone, press SPEAKER on the telephone base. EN - 15 To switch a call from the telephone base speakerphone to the cordless handset which is not on the telephone base cradle, press FLASH/TALK or

/ SPEAKER on the cordless handset. To switch a call from the telephone base speakerphone to the cordless handset which is cradled on the telephone base, lift the cordless handset from the telephone base. Share a call A maximum of two cordless handsets can be used at the same time on an external call. Join a call Adjust the ringer volume of the telephone base Ringer volume of the telephone base can be adjusted. When the telephone base is idle, press VOL+ and VOL- to adjust the ringer volume. Call waiting 1. When you hear a call waiting tone during a call, press FLASH/TALK on the cordless handset to put the current call on hold and take the new incoming call. 2. Press FLASH/TALK at any time to switch back and forth between calls. During a call, press FLASH/TALK or SPEAKER on another cordless handset to join.

Mute Mute the microphone 1. During a call, press MUTE on the cordless handset. The MUTE key illuminates when the mute function is turned on. You can hear the party on the other end but they cannot hear you. 2. Press MUTE again to resume the conversation. The light on the MUTE key turns off. Handset speakerphone During a call, press the cordless handset to switch between speakerphone mode and handset earpiece mode.

/ SPEAKER on Volume Listening volume can be adjusted on the cordless handset and the telephone base. Adjust the listening volume During a call on the handset, press

-VOLUME+ on it to adjust the listening volume. The next call returns to the default listening volume. During a call on the telephone base, press VOL+ and VOL- to adjust the listening volume. The next call returns to the default listening volume. EN - 16 Message waiting indicator When a voice message is received, the MESSAGE WAITING LED on the telephone base flashes. Play messages Press MESSAGES in idle mode to play messages. Hold To place a call on hold:

During a call, press the HOLD key at the cordless handset. EN - 17 Appendix Troubleshooting If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at www.vtechhotelphones.com or call 1-888-907-2007. For cordless telephone Question The telephone does not work at all. Suggestion Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). Make sure the battery is installed and charged correctly (page 13). For optimum daily performance, return the cordless handset to the telephone base, charging base or charging stand after use. Unplug the Cat-5 network cable from the network wall jack. Wait for approximately 15 seconds, then plug it back in. Charge the battery in the cordless handset for up to 16 hours. If the battery is completely depleted, charge the battery for at least 30 minutes before use. Remove the battery and then install it again. If that still does not work, it may be necessary to purchase a new battery. Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If the other SIP telephone does not work, the problem is probably in the wiring or network server. Check your SIP server settings. Refer to the SIP Phone Configuration Guide for details. Make sure the energy-saving charging mode is not activated. If this mode is activated, all telephone functions will be disabled, except battery charging (page 13). EN - 18 Question Suggestion Try all the above suggestions. The Cat-5 network cable may be defective. Install a new Cat-5 network cable. Make sure your network is providing Power over Ethernet (PoE). Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If there is no dial tone on this telephone either, the problem is in your wiring or network server. Check your SIP server settings and refer to the SIP Phone Configuration Guide for details. Make sure the initialization and system registration process completes (pages 10 and 13). The speakerphone key blinks twice every second if there are errors with the initialization and system registration process. Check your SIP server settings. Refer to the SIP Phone Configuration Guide for details. Make sure the energy-saving charging mode is not activated. If this mode is activated, all telephone functions will be disabled, except battery charging (page 13). Try all the above suggestions. Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing. A prex may be required for dialing some internal or external calls. Refer to the SIP Phone Configuration Guide for details. Check your SIP server settings. If other SIP telephones in your hotel are having the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply). The Speed Dial key may not be properly programmed. Refer to the SIP Phone Configuration Guide for details. There is no dial tone. I cannot dial out. The Speed Dial key does not work at all. EN - 19 Question Suggestion The telephone cannot register to the SIP network server. The LOW BATTERY LED illuminates on the cordless handset. The battery does not charge in the cordless handset or the battery does not accept charge. Make sure your network is providing Power over Ethernet (PoE). Make sure the initialization and system registration process completes (pages 10 and 13). If there is an error during the initialization and system registration process, the

/ SPEAKER key flashes twice every second. Disconnect the Cat-5 network cable from the network wall jack and connect it back into the network wall jack with Power over Ethernet (PoE) to start the initialization and system registration process again. Place the cordless handset in the telephone base or charging base for recharging. Remove the battery and then install it again, and use it until fully depleted. Then charge the cordless handset in the telephone base or charging base for up to 16 hours. If the above measures do not correct the problem, replace the battery. Make sure the cordless handset is placed in the telephone base or charging base correctly. The CHARGE LED should be on. Remove the battery and then install it again. Charge it for up to 16 hours. If the cordless handset is in the telephone base or charging base but the CHARGE LED is not on, refer to The CHARGE LED is off below. If the battery is completely depleted, charge the cordless handset for at least 30 minutes before use. If the above measures do not correct the problem, replace the battery. EN - 20 Question The CHARGE LED is off. The telephone does not ring when there is an incoming call. Suggestion Clean the charging contacts on the cordless handset, telephone base, charging base and/or charging stand each month with a pencil eraser or a dry non-abrasive fabric. Make sure the Cat-5 network cable is plugged in correctly and securely. Unplug the Cat-5 network cable. Wait for 15 seconds before plugging it back in. Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). The cordless handset may be too far from the telephone base. Move it closer to the telephone base. Check your SIP server or telephone administrative settings. Refer to the SIP Phone Configuration Guide for details. If other SIP telephone in your hotel are having the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply). Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. The Cat-5 network cable may be defective. Install a new Cat-5 network cable. Remove the battery and then install it again. Then place the cordless handset in the telephone base. Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place. EN - 21 Question The cordless handset beeps and is not performing normally. There is interference during a telephone conversation, or the call fades in and out when I am using the cordless handset. I hear other calls when using the telephone. EN - 22 Suggestion Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). Check your SIP server or telephone administrative settings. Refer to the SIP Phone Configuration Guide for details. Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If the other SIP telephone has the same problem, the problem is in the wiring or network server. Contact your telephone service provider

(charges may apply). Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. The cordless handset may be out of range. Move the handset closer to the telephone base or adjust the setting of RF transmission power. Refer SIP Phone Configuration Guide for details. Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. If other SIP telephones in your hotel are having the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply). Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. Check your SIP server settings. If calls are still not clear, the problem is probably in the wiring or network server. Contact your telephone service provider (charges may apply). Question Suggestion I hear noise on the cordless handset and the keys do not work. Common cure for electronic equipment. Make sure the Cat-5 network cable is plugged in correctly and securely. Unplug the Cat-5 network cable. Wait for 15 seconds before plugging it back in. If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not x the problem, try the following (in the order listed):

1. Disconnect the power to the telephone base. 2. Disconnect the battery on the cordless handset. 3. Wait a few minutes before connecting power to the telephone base. Install the battery again and then place the 4. cordless handset in the telephone base. 5. Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place. EN - 23 Appendix VTech Hospitality Limited Warranty Program VTech Communications, Inc., the manufacturer of VTech Hospitality Product (Product), warrants to the holder of a valid proof of purchase (end user or you) that the Product and all accessories provided by VTech in the Products package are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Products operating instructions. The limited warranty extends to the end user of this Product and applies only if such Product is purchased through a United States of America and/or Canadian distributor. The limited warranty period for this Product is determined based on the following:

5 Years Analog Models All Classic Models corded and cordless All Contemporary Models corded and cordless All TrimStyle Models 2 Years SIP Non-Display Models All Classic Models corded and cordless All Contemporary Models corded and cordless All TrimStyle Models During the limited warranty period, VTechs authorized service representative will repair or replace, at VTechs option, without charge, a Product that is not free from defects in materials and workmanship. If VTechs authorized service representative repairs the Product, new or refurbished replacement parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Repair or replacement of Product, at VTechs option, is the exclusive remedy. The limited warranty period for the Product begins on the date that the end user takes possession of the Product. This limited warranty also applies to repaired or replacement Products for a period of either: (a) 90 days from the date the repaired or replacement Product is shipped to you; or (b) the time remaining on the original limited warranty as described above; whichever is longer. This limited warranty does not cover:

1. Product or parts that have been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, re, water or other liquid intrusion; or 2. Product that has been damaged due to repair, alteration or modication by anyone other than an authorized service representative of VTech; or 3. Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or EN - 24 4. Product to the extent that the problem is caused by use with non-VTech accessories; or 5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or 6. Product purchased, used, serviced, or shipped for repair from outside the United States or Canada, or used for non-approved commercial or institutional purposes (including but not limited to Products used for rental purposes); or 7. Product returned without valid proof of purchase; or 8. Charges or costs incurred by the end user, and risk of loss or damage, in removing and shipping the Product, or for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit. 9. Line cords or coil cords, plastic overlays, connectors, power adapters and batteries, if the Product is returned without them. VTech will charge the end user at then-current prices for each of the missing items. 10. NiCd or NiMH handset batteries, or power adapters, which, under all circumstances, are covered by a one (1) year warranty only. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product(s) to the service location. VTechs authorized service representative will return repaired or replaced product under this limited warranty to you, transportation, delivery and handling charges prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair and return shipping costs for the repair of Products that not covered by this limited warranty. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty. Other limitations This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product, whether express or implied, oral or written, or statutory. The warranty exclusively describes all of VTechs responsibilities regarding the Product. No one is authorized to make modications to this warranty and you should not rely on any such modication. VTechs liability to end user hereunder shall not exceed the purchase price of the Product. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost prots or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specic legal rights, and you also have other rights which vary from state to state or province to province. EN - 25 Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones):

Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients Should keep wireless telephones at least six inches from the pacemaker. Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON. Should use the wireless telephone at the ear opposite the pacemaker. WTRs evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones. Operating range The cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, the cordless handset and telephone base can communicate over only a certain distance

- which can vary with the locations of the telephone base, cordless handset, the weather, and the layout of the hotel. When the cordless handset is out of range while on a call, the cordless handset rapidly beeps three times. If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect well when you answer the call. Move closer to the telephone base to answer the call. If the handset moves out of range during a telephone conversation, there may be interference. To improve reception, move closer to the telephone base. About cordless telephones Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones. Electrical power: The telephone base of the cordless telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged, switched off or if the electrical power is interrupted. Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR often reduces or eliminates the interference. Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit with conducting material such as rings, bracelets and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger. EN - 26 Nickel-metal hydride rechargeable batteries:

Dispose of these batteries in a safe manner. Do not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury. The RBRC seal The RBRC seal on the nickel-

metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. The RBRC program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area. VTechs participation in RBRC makes it easy for you to drop off the spent battery at local retailers participating in the RBRC program or at authorized VTech product service centers. Please call 1 (800) 8 BATTERY for information on Ni-MH battery recycling and disposal bans/

restrictions in your area. VTechs involvement in this program is part of its commitment to protecting our environment and conserving natural resources. RBRC is a registered trademark of Rechargeable Battery Recycling Corporation. Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/

TV technician for help. Changes or modications to this equipment not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003. CAN ICES-3 (B)/NMB-3(B) EN - 27 FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identier in the format US:AAAKXNANXXXX. This identier must be provided to your telephone service provider upon request. The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ45 jack should normally be used for connecting to a single line. See the installation instructions in the users manual. The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be ve (5.0) or less. For more information, please contact your telephone service provider. This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone service provider or a qualied installer. If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under VTech Hospitality limited warranty program in the users manual. To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user's body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If this equipment is causing harm to the telephone network, your telephone service provider may temporarily discontinue your telephone service. Your telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notied as soon as possible. You will be given the opportunity to correct the problem and your telephone service provider is required to inform you of your right to le a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. Your telephone service provider is required to notify you if such changes are planned. If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, re, medical) in these locations. If you do store or test emergency numbers, please:

Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening. When the adjunct is used with a leased system, permission of the owner of the equipment EN - 28 Avertissement ISEDC Cet appareil est compatible avec la licence de lInnovation, la Science et le dveloppement conomique du Canada lexemption des normes RSS. Le fonctionnement est sujet aux deux (2) conditions suivantes :

h s i l g n E

(1) Cet appareil peut ne pas causer de linterfrence, et

(2) Cet appareil doit accepter linterfrence, incluant de linterfrence qui peut causer un mauvais fonctionnement de cet appareil. La condentialitdes communications peut ne pas tre garantie lors de l'utilisation de ce tlphone. Lappareil est compatible avec les directives de lexposition RF, les utilisateurs peuvent obtenir les renseignements pour le Canada sur lexposition RF et sa conformit. The telephone base shall be installed and used such that parts of the user's body other than the hands are maintained a distance of approximately 20 cm (8 inches) or more. at Le socle du tlphone doit tre install et utilis de faon ce que les parties du corps de l'utilisateur autres que soient maintenues une distance d'environ 20 cm (8 pouces) ou plus. les mains must be obtained for connection of the adjunct because modication of the host system is often required. This product can only be connected to the host equipment and never directly to the network. Industry Canada This product meets the applicable Innovation, Science and Economic Development Canada technical specications. The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed ve. Le prsent matriel est conforme aux specications techniques applicables dInnovation, Sciences et Dveloppement conomique Canada. Lindice dquivalence de la sonnerie (IES) sert indiquer le nombre maximal de terminaux qui peuvent tre raccords une interface tlphonique. La terminaison dune interface peut consister en une combinaison quelconque de dispositifs, la seule condition que la somme dindices dquivalence de la sonnerie de tous les dispositifs nexcde pas cinq. ISEDC Warning This device complies with Innovation, Science, and Economic Development Canada licenceexempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and 2. This device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this telephone. The device is compliance with RF exposure guidelines, users can obtain Canadian information on RF exposure and compliance. EN - 29 Appendix Energy-saving charging mode When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode in CTM-S2415 &

CTM-2415HC:

1. Remove the plastic cover, sliding the base power switch to the off position. When the phone fails to enter this mode, repeat Step 1 through Step 2 above. To deactivate the energy-saving charging mode:

Move the base power switch and handset power tact-switch back to the on position. Then plug the telephone base power adapter or the ethernet cable back in to reconnect the power. Register the handsets back to the telephone base. See page 13 for handset registration instructions. 2. Tapping the handset power tact-switch to the off position. When the telephone base and handset successfully enters the energy-saving charging mode, all keys on the telephone base should not respond. Note Make sure the telephone base power adapter or the ethernet cable is plugged in the power outlet. Make sure all handsets are plugged with batteries and cradled in charger. EN - 30 Maintenance Taking care of your telephone Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower. Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms. Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind. h s i l g n E Disclaimer and Limitation of Liability VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this users manual. VTech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of important data on other media to protect against data loss. Company: VTech Communications, Inc. Address: 9020 SW Washington Square Road., Suite 555, Tigard, OR 97223, United States Phone: 1 (888) 907-2007 Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND/OR TELEPHONE LINE CORD FROM THE WALL. Then remove the telephone by the unplugged cords. EN - 31 Technical specification SIP Contemporary Cordless 1-line - CTM-S2415 SIP Contemporary Cordless Accessory Handset & Charging Stand - CTM-S2415HC Frequency control Transmit frequency Crystal controlled PLL synthesizer Handset: 1921.536-1928.448 MHz Channels Nominal effective range Power requirement Telephone base: 1921.536-198.448 MHz 5 Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Handset: 2.4V Ni-MH battery Telephone base backup battery 2.4V Ni-MH battery PoE class 2 powered (48V) Power adapter 5V DC@2000 mA Charging stand: 6V DC @400mA SIP messaging RFC 3261 Message waiting signal Speed Dial memory Telephone base: up to 4 memory locations; up to 32 digits Size Handset: up to 4 memory locations; up to 32 digits Telephone base:

Handset:

Charging stand:

2.23 x 2.15 (0.99) x 8.24 in (56.74 x 54.56 (25.26) x 209.40 mm) EN - 32 Index Join a call 16 h s i l g n E Battery 3, 12, 13, 20, 23, 26, 27, 30, 31, 32 Battery charging 13, 30 B C D E F H I J Call waiting 16 Cardiac pacemakers 26 Deregistration, Handset 13 End a call 15 FCC, ACTA and IC regulations 27 Handset battery 10 Handset battery installation 10 Handset Deregistration 13 Handset Registration 13 Handset speakerphone 16 Hold 17 Important safety instructions 2 Installation 9 Base Stand 9 Charger Base 13 Handset Battery 12 Telephone Base 10 Wall Mount 11 Limited Warranty 24 Listening volume 16 Mute 16 Place a call 15 Receive a call 15 Redial 16 Registration, Handset 13 Ringer tone 14 Ringer volume 16 Share a call 16 Speakerphone 14 Technical specification 32 Troubleshooting 18 L M P R S T V W Volume 16 Wall mount 11 Warranty 24 EN - 33 Specifications are subject to change without notice. Copyright 2020 VTech Telecommunications, Inc. All rights reserved. 10/20. CTM-S2415_MUG_V1_CEC_20201013

Bay Area Compliance Laboratories Corp. (Shenzhen) Project No.: RSZ200811006-RF EXHIBIT A - FCC ID LABEL AND LOCATION For Base FCC ID Label Label 1 Label 2 FCC ID Label Location Information Label 1 Label 2 The label shown shall be permanently affixed at a conspicuous location on the device and be readily visible to the user at the time purchase (Labeling requirements per 2.925) Bay Area Compliance Laboratories Corp. (Shenzhen) Project No.: RSZ200811006-RF For Handset FCC ID Label FCC ID Label Location Information The label shown shall be permanently affixed at a conspicuous location on the device and be readily visible to the user at the time purchase (Labeling requirements per 2.925)

VTech Telecommunications Ltd Oct. 12, 2020 To whom it may concern, Multiple Models Confirmation Letter I, the undersigned, hereby confirm that the family models are listed in the following table. These models are identical as follows:

Electronics/electrical designs, including software & firmware Construction design/Physical design/Enclosure PCB layout

(Others, please specify) The only differences between these models are the follows for marketing purpose:

Color Cosmetic details Trade name Model Number

(Others, please specify) Suffix (

Color code Packing configuration

(Others, please specify)

) represents Item No. New model Model Number Trade Name Remarks 1 2 3 4 5 6 7 8 YES YES YES YES YES YES YES YES CTM-S2125 CTM-S2115 CTM-S2415HC CTM-C4402 CTM-S2425HC CTM-C4502 CTM-S2415 CTM-S2425 vtech vtech vtech vtech vtech vtech vtech vtech BS (VDP650)+ 2 line HS + Charger BS (VDP650)+ 1 line HS + Charger 1 line HS + Charger 1 line HS 2 line HS + Charger 2 line HS BS + 1 line HS + Charger BS + 2 line HS + Charger All above model's FCC ID is EW780-H0E4-06 for BS and HS, IC is 1135B-80H0E406 for BS and 1135B-80H0E407 for HS. The sample being submitted to Bay Area Compliance Labs Corp.(Shenzhen) for conformity assessment is CTM-S2415 and CTM-S2415HC (tested model) of the above list. Regards, Michael Tsui Approbation Supervisor

VTech Telecommunications Ltd Add: 23/F Tai Ping Ind Center Block 1 57 Ting Kok Rd Tai Po NT, Hong Kong Telephone: (852)2680 5398 Fax: (852)2680 5252 E-mail: Michael_Tsui@vtech.com FCC Authorization Date: 2020/09/17 FEDERAL COMMUNICATIONS COMMISSIONS Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Subject: Agent Authorization To whom it may concern:

We, VTech Telecommunications Ltd, the undersigned, Hereby authorizes Bay Area Compliance Laboratories Corporation to act on its behalf in all matters relating to application for Equipment authorization, including the signing of all documents relating to these matters. All acts carried out by Bay Area Compliance Laboratory Corporation on our behalf shall have the same effect as our own action. We, the undersigned, hereby certify that we are not subject to a denial of federal benefits, that includes FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, This authorization is valid until further written notice from the applicant. 21 U.S.C. 862. Sincerely Yours, Signature Michael Tsui Approbation Supervisor QA-FR-170-B

VTech Telecommunications Ltd Add: 23/F Tai Ping Ind Center Block 1 57 Ting Kok Rd Tai Po NT, Hong Kong Telephone: (852)2680 5398 Fax: (852)2680 5252 E-mail: Michael_Tsui@vtech.com FCC Confidential Authorization Date: 2020/09/17 FEDERAL COMMUNICATIONS COMMISSIONS Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Subject: Confidentiality Request regarding application for certification of FCC ID: EW780-H0E4-06 In accordance with Sections 0.457 and 0.459 of the Commissions Rules, VTech Telecommunications Ltd hereby requests long-term confidential treatment of information accompanying this application as outlined below:

Block Diagram Schematics Operation Description The above materials contain proprietary and confidential information not customarily released to the public. The public disclosure of these materials provides unjustified benefits to its competitors in the market. Sincerely Yours, Signature Michael Tsui Approbation Supervisor