SIP Next Gen Series NG-S3211 SIP Next Gen Corded 1-line Hotel Telephone NG-S3211W SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone User s Guide Important safety instructions When using your reduce followed to telephone equipment, basic the risk of re, electric shock and safety precautions should injury, including the always be following:
1. This product should be installed by a qualied technician. power cord. Do not install this product where the cord may be walked on. 2. This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS). 3. Read and understand all instructions. 4. Follow all warnings and marked on the product. instructions 5. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 6. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower. 7. Do not place this product on an unstable table, shelf, stand or other unstable surfaces. in the back or 8. Slots and openings bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided. 9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply on the premises, consult your dealer or local power company. 10. Do not allow anything to rest on the 11. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. 12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specied access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:
When the power supply cord or plug is damaged or frayed. If liquid has been spilled onto the product. If the product has been exposed to rain or water. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered instructions. Improper by the operation adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. EN - 2 20. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Installation in the users manual. 21. This product should be mounted at a height of less than 2 meters. 22. Listed PoE (The product is considered not likely to require connection to an Ethernet network with outside plant routing). CAUTIONS Keep small metallic objects such as pins and staples away from the handset receiver. SAVE THESE INSTRUCTIONS Do not install the product at a height above 2 meters. Name plate label marked on the bottom of base unit. Use only specied power adapter, manufacturer VT-PLII, model VT07EUS05200. For PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the equipment and shall be easily accessible. If the product has been dropped and the telephone base and/or handset has been damaged. If the product exhibits a distinct change in performance. 15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning. 16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the telephone into a power outlet, and should not put a charged handset into the cradle, if the telephone is located in an environment containing concentrations of flammable or flame-
supporting gases, unless there is adequate ventilation. A spark in such an environment could create a re or explosion. Such environments might include: medical use of oxygen without adequate ventilation;
industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc. 17. Only put the handset of your telephone next to your ear when it is in normal talk mode. 18. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet. 19. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a re. They may explode. Check with local codes for possible special disposal instructions. EN - 3 Instructions de scurit importantes Lorsque vous utilisez votre quipement tlphonique, des prcautions de base doivent toujours tre prises pour rduire les risques dincendie, dlectrocution et de blessure, notamment les suivantes :
1. Ce produit doit tre install par un technicien quali. 2. Ce produit ne doit tre connect qu lquipement hte et jamais directement au rseau tel que le rseau tlphonique public commut (RTPC) ou les services tlphoniques classiques (POTS). 3. Lire et comprendre toutes les instructions. 4. Respecter tous les avertissements et instructions gurant sur le produit. 5. Dbranchez ce produit de la prise murale avant de le nettoyer. Nutilisez pas de nettoyants liquides ou en arosol. Utilisez un chiffon humide pour le nettoyage. 6. Nutilisez pas ce produit prs de leau, par exemple prs dune baignoire, dune cuvette de lavage, dun vier de cuisine, dune cuve de lavage ou dune piscine, ou dans un sous-sol ou une douche humide. 7. Ne pas placer ce produit sur une table, une tagre, un support ou toute autre surface instable. 8. Des fentes et des ouvertures larrire ou en-dessous du socle du tlphone et du combin sont prvues pour la ventilation. An de les protger contre la surchauffe, ces ouvertures ne doivent pas tre obstrues en plaant le produit sur une surface souple comme un lit, un divan ou un tapis. Ce produit ne doit jamais tre plac proximit ou au-dessus dun radiateur ou dun registre de chaleur. Ce produit ne doit pas tre plac dans un endroit o une ventilation adquate nest pas assure. 9. Ce produit ne doit tre utilis quavec le type de source dnergie indiqu sur ltiquette de marquage. Si vous ntes pas sr du type dalimentation lectrique sur place, consultez votre revendeur ou votre compagnie dlectricit locale. 10. Ne laissez rien reposer sur le cordon dalimentation. Ninstallez pas ce produit un endroit o lon pourrait marcher sur le cordon. 11. Nintroduisez jamais dobjets de quelque nature que ce soit dans ce produit par les fentes du socle du tlphone ou du combin, car ils pourraient toucher des points de tension dangereux ou crer un court-circuit. Ne jamais renverser de liquide de quelque nature que ce soit sur le produit. 12. Pour rduire le risque dlectrocution, ne dmontez pas ce produit, mais conez-le un service aprs-vente agr. Ouvrir ou retirer des parties du socle du tlphone ou du combin autres que les portes daccs spcies peut vous exposer des tensions dangereuses ou dautres risques. Un remontage incorrect peut provoquer une lectrocution lors de lutilisation ultrieure du produit. 13. Ne surchargez pas les prises murales et les rallonges lectriques. 14. Dbranchez ce produit de la prise murale et conez lentretien un centre de service agr dans les conditions suivantes :
Lorsque le cordon dalimentation ou la che est endommag ou efloch. Si du liquide a t renvers sur le produit. Si le produit a t expos la pluie ou leau. Si le produit ne fonctionne pas normalement en suivant les instructions EN - 4 dutilisation. Ne rglez que les commandes qui sont couvertes par le mode demploi. Un mauvais rglage des autres commandes peut entraner des dommages et ncessite souvent un travail important de la part dun technicien autoris pour remettre le produit en tat de fonctionnement. Si le produit est tomb et que le socle du tlphone et/ou le combin ont t endommags. Si le produit prsente un changement distinct de performance. 15. vitez dutiliser un tlphone (autre que sans l) pendant un orage lectrique. Il existe un risque dlectrocution d la foudre. 16. Nutilisez pas le tlphone pour signaler une fuite de gaz proximit de la fuite. Dans certaines circonstances, une tincelle peut se produire lorsque ladaptateur est branch dans la prise de courant, ou lorsque le combin est replac dans son berceau. Il sagit dun vnement courant associ la fermeture de tout circuit lectrique. Lutilisateur ne doit pas brancher le tlphone dans une prise de courant, ni placer un combin charg dans son socle, si le tlphone est situ dans un environnement contenant des concentrations de gaz inflammables ou propices aux flammes, moins quil ny ait une ventilation adquate. Une tincelle dans un tel environnement pourrait crer un incendie ou une explosion. Ces environnements peuvent comprendre
: lutilisation mdicale de loxygne sans ventilation adquate; les gaz industriels
(solvants de nettoyage; vapeurs dessence;
etc.); une fuite de gaz naturel; etc. 17. Ne placez le combin de votre tlphone prs de votre oreille que lorsquil est en mode de conversation normal. 18. Les adaptateurs dalimentation sont destins tre correctement orients en position verticale ou au sol. Les broches ne sont pas conues pour maintenir la che en place si elle est branche au plafond, sous la table ou dans une prise de courant darmoire. 19. Utilisez uniquement le cordon dalimentation et les piles indiqus dans ce manuel. Ne jetez pas les piles au feu. Elles risquent dexploser. Vriez auprs des autorits locales les ventuelles instructions spciales dlimination. 20. En position de montage mural, veillez monter le socle du tlphone sur le mur en alignant les oeillets avec les montants de xation de la plaque murale. Ensuite, faites glisser le socle tlphonique vers le bas sur les deux montants de montage jusqu ce quil se verrouille en place. Reportez-vous aux instructions compltes dans la section Installation du guide dutilisation. 21. Ce produit doit tre install une hauteur infrieure 2 mtres. 22. List POE (Le produit est considr comme peu susceptible de ncessiter une connexion un rseau Ethernet avec un routage extrieur linstallation). Mise en garde Gardez les petits objets mtalliques tels que les pingles et les agrafes loin du combin. CONSERVEZ CES INSTRUCTIONS Ninstallez pas du produit une hauteur suprieure 2 mtres. tiquette de la plaque signaltique marque au bas de lunit de base. Utilisez uniquement l'adaptateur, fabricant VT-PLII, model VT07EUS05200. Pour les quipements enchables, le prix de courant (adaptateur de courant) devra tre install prs de lquipement et tre accessible. EN - 5 Telephone operation .......................... 16 SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 ...............................16 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W ................16 Appendix ............................................ 18 Troubleshooting ..........................................18 VTech Hospitality Limited Warranty Program ........................................................21 FCC, ACTA and IC regulations ...................23 Maintenance ................................................25 Disclaimer and Limitation of Liability .......25 Technical specifications ...................... 26 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W ................26 Table of contents Important safety instructions .............. 2 Instructions de scurit importantes .. 4 Parts check list ..................................... 7 Telephone layout ................................ 8 SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 ...............................8 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W ................8 Telephone layout ................................ 9 Installation ........................................... 10 SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 ...............................10 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W ................10 Telephone settings ............................. 14 SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 ...............................14 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W ................14 Voice Menu ..................................................15 EN - 6 Parts check list Items contained in the corded telephone package:
Model name Model number Telephone base with overlay Corded handset Parts included Ethernet cable | Short ethernet cable |
Telephone Base Power Adapter Base stand|
Mounting bracket SIP Next Gen Corded 1-line Hotel Telehone NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone NG-S3211W power adapter is sold separately EN - 7 Telephone layout SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Telephone Base 8 1 2 3 4 EN - 8 5 6 7 9 10 11 12 Speakerphone Power adapter input 8 9 10 NET ethernet port 11 PC ethernet port 12 Handset connector jack 1 Message waiting LED Speed dial keys 2 3 MESSAGE key MUTE key HOLD key EMERGENCY key 4 Numeric dial keys VOLUME key 5 VOLUME + key 6 7 SPEAKER key Telephone layout SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Handset 1 2 3 1 Earpiece 2 Microphone 3 Handset cord jack
(in the handsets compartment) EN - 9 Installation SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Telephone base installation 1. Connect both the ethernet cable and coiled handset cord to the telephone base and route them along the wire ducts accordingly. Install the telephone base as shown below.
Note The dial tone will not be played if the SIP account used by this telephone cannot be registered. The power adapter is sold separately. Use only the power adapter described in Technical specications on page 26. CAUTIONS Use only the supplied ethernet cables. The supplied ethernet cables are not designed for use in any other IT devices. Misusing them on your other IT devices shall be prohibited. To order a replacement, call 1-888-907-2007. Installation option - desktop position To mount the telephone base on the base stand 1. Align the grooves of the base stand with the telephone base. 2. Slide the base stand up to secure it. If you are connecting a power adapter, 2. make sure it is securely plugged into an outlet not controlled by a wall switch, and the ethernet cable is plugged into the network wall jack. NOTE: Power adapter is not required for Power over Ethernet (PoE). 3. Press dial tone, and then press on the telephone base. Listen for a again to hang up. EN - 10 To unmount the base stand Simply slide the base stand down, and lift it from the telephone base. 7. Mount the telephone base on the wall by positioning the eyelets on the telephone base and the mounting bracket against the mounting studs. Then slide the telephone base down on both mounting studs until it locks into place. Installation option - converting from desktop to wall mount position To mount the telephone base on the wall 1. Unmount the base stand from the telephone base. Disconnect all cords and cables from the telephone base. Put the cordless handset aside. 2. Turn the telephone base over with the bottom side facing up. 3. Align the grooves with the wall mount bracket. 4. Slide the wall mount bracket up. 8. Place the handset on the telephone base cradle. To remove the wall mount bracket from the telephone base 1. Slide the telephone base up to remove it from the mounting studs on the wall. 2. Disconnect all cords and cables from the telephone base. 3. Slide the wall mount bracket down and lift it from the telephone base. 5. Connect the telephone as described in Telephone base installation on page 10, but use the short ethernet cable. 6. Route the short ethernet cable, coiled handset cord, and optional power adapter cable along the wire ducts accordingly. These cables and cords stick out from the hole in the wall mount bracket. EN - 11 wall mount bracket dimensions Unit: mm EN - 12 Installation SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Replacing the coiled handset cord 1. Hold the handset. 2. Press both thumbs down on the edge of the handset cover near the back of the earpiece, and slide the handset cover downwards. Installation notes CAUTION! Please be careful of sharp edges of base stand that can cause harm during the installation process. Avoid placing the phone too close to:
Communication devices such as television sets, DVD players, or other cordless telephones Excessive heat sources Noise sources such as a window with trafc outside, motors, microwave ovens, refrigerators, or fluorescent lighting Excessive dust sources such as a workshop or garage Excessive moisture Extremely low temperature Mechanical vibration or shock such as on top of a washing machine or work bench 3. Lift the handset cover off the handset. 4. Unplug the coiled handset cord from the handset cord jack. 5. Plug another coiled handet cord into the handset cord jack. 6. Align all the tabs on the handset cover against the corresponding grooves on the handset, then slide the handset cover closed. EN - 13 Telephone settings SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Default settings are indicated by asterisks (*). Setting Handset earpiece volume Speakerphone volume Ringer tone Options 1, 2, 3, 4, 5, 6*, 7, 8 1, 2, 3, 4, 5, 6*, 7, 8 Tone 1*, Tone 2, Tone 3 Adjustable by User and administrator User and administrator Administrator only All telephone settings are programmed through the administrative web portal. Please refer to the SIP Phone Configuration Guide for details. EN - 14 Voice Menu The Voice menu enables you to use the handset to query and change telephone settings. To access the Voice Menu:
1. When the telephone is idle, lift the corded handset from the telephone base. 2. Press this key sequence on the handset: . A digitized voice on the handset will announce Voice Menu options. 3. Press the number key on the handset to select the desired menu option, or enter information. A list of menu options is shown in the diagram below For example, to find out the IP address of the telephone, press 1 for Network Configuration, then press 2 for IP Address. 4. When you are finished with the Voice menu, place the handset in the cradle. NOTE: if you changed any network settings, your telephone will automatically reboot. This will enable your new settings to take effect. 2 Phone Con gura on 1 Phone Number 2 Server IP Address 3 Port 4 Call Forward 3 Factory Reset 4 Edit Speed Dial*
5 Reboot 1 Reset Speed Dial to Default*
2 Clear All Speed Dial*
6 Web Access Portal 7 So ware Version 1 Enable 2 Disable 1 Network Con gura on 1 WAN Port Type 1 DHCP*
2 Sta c IP*
2 IP Address*
3 Subnet Mask*
4 Gateway*
5 DNS*
6 WiFi Status**
1 Enable**
2 Disable**
7 WiFi Network**
* requires password
(default 1234)
** Only applicable to Wi-Fi enabled model NG-S3411W EN - 15 Telephone operation SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Receive a call When there is an incoming call, the telephone rings and the message waiting LED flashes. or lift the corded handset from the telephone base to answer. The key illuminates To answer a call:
Press when in speakerphone mode. Place a call Press the desired number. The or lift the corded handset from the telephone base. Listen for a dial tone and then dial key illuminates when in speakerphone mode. End a call Place the corded handset on the telephone base or press mode. if you are in speakerphone to switch a call between the corded handset earpiece and the 2. In idle mode, press to activate the speakerphone mode and key illuminates when Speakerphone 1. During a call, press speakerphone. The key illuminates when in use. in speakerphone mode. Volume Listening volume can be adjusted from the corded handset and ringer volume can be adjusted from the telephone base. To adjust the listening volume:
During a call, press VOL+/ VOL- to adjust the listening volume. The next call returns to the default listening volume. To adjust the ringer volume:
In idle mode, press VOL+/ VOL- to adjust the ringer volume. EN - 16 Message waiting indicator When a voice message is received, the message waiting LED on the telephone base flashes. The MUTE key illuminates when the mute function is turned on. You can hear the party on the Play messages Press MESSAGES in idle mode to play messages. Mute Mute the microphone 1. During a call, press MUTE. other end, but they cannot hear you. 2. Press MUTE again to resume the conversation. The light on the MUTE key turns off. Hold To place a call on hold:
During a call, press the HOLD key. To take the call off hold:
Press HOLD. EN - 17 Appendix Troubleshooting If you have difculty with the telephones, please try the suggestions below. For customer service, visit our website at www.vtechhotelphones.com or call 1-888-907-2007. For corded telephone Question The telephone does not work at all. There is no dial tone. Suggestions Make sure a Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). Unplug the Cat-5 network cable from the network wall jack. Wait for approximately 15 seconds, then plug it back in. Disconnect the telephone base from the network wall jack and connect a different working telephone. If the other telephone does not work, the problem is probably in the wiring or network server. Try all the above suggestions. The Cat-5 network cable may be defective. Install a new Cat-5 network cable. Make sure your network is providing Power over Ethernet (PoE). Disconnect the telephone base from the network wall jack and connect a different working telephone. If there is no dial tone on this telephone either, the problem is in your wiring or network server. Make sure the initialization and system registration process completes. The speakerphone key blinks twice every second if there are errors with the initialization and system registration process. Disconnect the telephone base from the network wall jack and connect a different working telephone. Check your server settings. If calls are still not clear, the problem is probably in the wiring or network server. Contact your telephone service provider
(charges may apply). I hear other calls when using the telephone. The Speed Dial key does not work at all. The Speed Dial key may not be properly programmed. EN - 18 Question I cannot dial out. The telephone cannot register to the network server. The telephone does not ring when there is an incoming call. Suggestions Try all the above suggestions. A prex may be required for dialing some internal or external calls Make sure there is a dial tone before dialing. Check your server settings. If other telephones in your hotel are having the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply). Make sure your network is providing Power over Ethernet (PoE). Make sure the initialization and system registration process completes. If there is an error during the initialization and system registration process, the key flashes twice every second. Disconnect the Cat-5 network cable from the network wall jack and connect it back into the network wall jack with Power over Ethernet (PoE) to start the initialization and system registration process again. Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). Check your server or telephone administrative settings. If other telephones in your hotel are having the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply). Other electronic products such as HAM radios and other DECT telephones can cause interference with your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices. The Cat-5 network cable may be defective. Install a new Cat-5 network cable. EN - 19 Question I hear other calls when using the telephone. There is interference during a telephone conversation. Suggestions Disconnect the telephone base from the network wall jack and connect a different working telephone. Check your server settings. If calls are still not clear, the problem is probably in the wiring or network server. Contact your telephone service provider
(charges may apply). If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesnt solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector. Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If calls are still not clear, the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply). If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply). EN - 20 Appendix VTech Hospitality Limited Warranty Program VTech Communications, Inc., the manufacturer of VTech Hospitality Product (Product), warrants to the holder of a valid proof of purchase (end user or you) that the Product and all accessories provided by VTech in the Products package are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Products operating instructions. The limited warranty extends to the end user of this Product and applies only if such Product is purchased through a United States of America and/or Canadian distributor. The limited warranty period for this Product is determined based on the following:
5 Years Analog Models All Classic Models corded and cordless All Contemporary Models corded and cordless All TrimStyle Models All Next Gen Models - corded and cordless 2 Years SIP Non-Display Models All Classic Models corded and cordless All Contemporary Models corded and cordless All TrimStyle Models All Next Gen Models - corded and cordless During the limited warranty period, VTechs authorized service representative will repair or replace, at VTechs option, without charge, a Product that is not free from defects in materials and workmanship. If VTechs authorized service representative repairs the Product, new or refurbished replacement parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Repair or replacement of Product, at VTechs option, is the exclusive remedy. The limited warranty period for the Product begins on the date that the end user takes possession of the Product. This limited warranty also applies to repaired or replacement Products for a period of either: (a) 90 days from the date the repaired or replacement Product is shipped to you; or (b) the time remaining on the original limited warranty as described above; whichever is longer. This limited warranty does not cover:
1. Product or parts that have been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, re, water or other liquid intrusion; or 2. Product that has been damaged due to repair, alteration or modication by anyone other than an authorized service representative of VTech; or 3. Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems;
or 4. Product to the extent that the problem is caused by use with non-VTech accessories; or 5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or 6. Product purchased, used, serviced, or shipped for repair from outside the United States or Canada, or used for non-approved commercial or institutional purposes (including but not limited to Products used for rental purposes); or 7. Product returned without valid proof of purchase; or 8. Charges or costs incurred by the end user, and risk of loss or damage, in removing and shipping the Product, or for installation or set up, adjustment of customer controls, and EN - 21 installation or repair of systems outside the unit. 9. Line cords or coil cords, plastic overlays, connectors, power adapters and batteries, if the Product is returned without them. VTech will charge the end user at then-current prices for each of the missing items. 10. NiCd or NiMH handset batteries, or power adapters, which, under all circumstances, are covered by a one (1) year warranty only. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product(s) to the service location. VTechs authorized service representative will return repaired or replaced product under this limited warranty to you, transportation, delivery and handling charges prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair and return shipping costs for the repair of Products that not covered by this limited warranty. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty. Other limitations This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product, whether express or implied, oral or written, or statutory. The warranty exclusively describes all of VTechs responsibilities regarding the Product. No one is authorized to make modications to this warranty and you should not rely on any such modication. VTechs liability to end user hereunder shall not exceed the purchase price of the Product. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost prots or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specic legal rights, and you also have other rights which vary from state to state or province to province. EN - 22 Appendix FCC, ACTA and IC regulations FCC Part 15 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the users expense. WARNING: Changes or modications to this equipment not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. Privacy of communications may not be ensured when using this telephone. RF Radiation Exposure This VoIP Phone complies with FCC/ISEDC RF radiation exposure limits set forth for an uncontrolled environment. Caution: To maintain compliance with the radio frequency exposure requirement, the phone shall be installed and used so that parts of users body other than hands keep a distance of 20 cm or more. FCC Part 68 and ACTA Consumer Information This equipment complies with Part 68 of a. the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). On the bottom of this equipment is a label that contains, among other information, a product identier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. An applicable certication jacks b. Universal Service Order Codes (USOC) for the equipment is provided (i.e., RJ45C) in the packaging with each piece of approved terminal equipment. A plug and jack used to connect c. this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant LAN cable
(RJ45) and modular plug is provided with this product. An RJ45 jack should normally be used for connecting to the SIP equipment through the LAN cable. See installation instructions for details. If this equipment causes harm to the d. telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isnt practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to le a complaint with the FCC if you believe it is necessary. e. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modications to maintain uninterrupted service. EN - 23 Industry Canada This Class A digital apparatus complies with Canadian requirements:
CAN ICES-3 (A) / NMB-3(A). This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this telephone. The term IC: before the certication/
registration number only signies that the Industry Canada technical specications were met. This product meets the applicable Innovation, Science and Economic Development Canada technical specications. Operation of 5150-5350 MHz is restricted to indoor use only. Should you experience trouble with this f. equipment, please contact VTech Communications, Inc. 1-888-907-2007 for repair or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Please follow instructions for repairing g. if any (e.g. battery replacement section);
otherwise do not alternate or repair any parts of device except specied. h. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. NOTICE: If your home has specially i. wired alarm equipment connected to the telephone line, ensure the installation of this SIP telephone does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualied installer. This equipment is hearing aid j. compatible. NOTICE: According to telephone company reports, AC electrical surges, typically resulting from lightning strikes, are very destructive to telephone equipment connected to AC power sources. To minimize damage from these types of surges, a surge arrestor is recommended. EN - 24 Appendix Maintenance Taking care of your telephone Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower. Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms. Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind. Disclaimer and Limitation of Liability VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this users manual. VTech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, or repairs. Be sure to make backup copies of important data on other media to protect against data loss. Company: VTech Communications, Inc. Address: 9020 SW Washington Square Road., Suite 555, Tigard, OR 97223, United States Phone: 1 (888) 907-2007 Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND/
OR ETHERNET CABLE FROM THE WALL. Then remove the telephone by the unplugged cords. EN - 25 Technical specifications SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Power requirement Power over Ethernet (PoE): IEEE 802.3at supported, class 2 If PoE not available, power adapter (sold separately for NG-S3211 model):
Input: 100-240V AC 50/60Hz Output: 5.0V DC @ 2.0A Manufacturer: VT-PLII Model identier: VT07EUS05200 Use only the power adapter indicated above for the telephone base Message waiting signal SIP messaging RFC 3261 Speed Dial memory 8 dedicated speed dial hard keys, with 2 additional hard keys
(MESSAGE, EMERGENCY) that can be programmed as speed dial keys EN - 26 Index Answer a call 16 Coiled handset cord 13 End a call 16 FCC, ACTA and IC regulations 23 Hold a call 17 Important safety instructions 2 Installation Base Stand 10 Coiled handset cord 13 Notes 13 Telephone Base 10 Wall Mount 11, 12 Limited Warranty 21 Listening volume 14, 16 Messages 17 Message Waiting LED 17 Mute 17 Place a call 16 A C E F H I L M P R S T V W Receive a call 16 Ringer tone 14 Ringer volume 16 Speakerphone 16 Technical specication 26 Troubleshooting 18 Voice menu 15 Volume 16 Handset 14 Listening 16 Ringer 16 Speakerphone 14 Wall Mount 11, 12 EN - 27 Specifications are subject to change without notice.Copyright 2022VTech Communications, Inc. All rights reserved. 05/22. NG-S3211_NG-S3211_UG_V1_CEC_US_2022.05.24