Connect, charge and power on the parent unit Connect the baby monitor The battery icon indicates the battery status (see the following table). Battery indicators Battery status Action Parent unit icons Main Menu Sub-
menu Night light Options The rechargeable battery in the parent unit is built-in. Use only the power adapters supplied with this product. Make sure the parent unit and the baby unit are not connected to an electronically controlled electric outlet. Connect the power adapters in a vertical or floor mount position only. The adapter prongs are not designed to hold the weight of the parent unit and the baby unit, so do not connect them to any ceiling, under-the-table, or cabinet outlets. Otherwise, the adapter may not properly connect to the outlets. Make sure the parent unit, the baby unit and the power adapter cords are out of reach of children. are displayed on and the screen;
The red The battery icon segments are solid LED light flashes. The battery has very little charge and may be used for only a short time. Charge without interruption
(about 30 minutes). The battery is fully charged. To keep the battery charged, connect it to AC power when in use. Raise the parent unit antenna for better reception Charge the parent unit battery before use The parent unit runs on an internal rechargeable battery or AC power. To continuously monitor your baby, keep the parent unit connected to AC power. Before using the baby monitor for the first time, charge the parent unit battery for 12 hours. When the parent unit battery is fully charged, the battery icon segments are solid
. The standby time varies depending on your actual use. The parent unit turns on automatically after connecting to the power socket, and the welcome screen appears. You can press to turn the parent unit on or press and hold to turn it off. Power Status icons Status icons Direct mode The parent unit and baby unit connect to each other directly. Red bars indicate no connection. Router mode The parent unit and baby unit connect via the home Wi-Fi network. The red icon(s) on the baby unit or parent unit, indicates no connection between the respective unit(s) and the router. Night vision is turned on. Motion detection alert is turned on. Cry alert is turned on. Face covered alert is turned on. Melodies and soothing sounds are playing. Night light is turned on. Auto night light brightness is activated. Temperature alert is turned on. Parent unit is muted. Humidity Temperature Battery level indicator Low battery indicator Turn on or turn off night light. Select a night light color. Adjust night light brightness. Set the brightness to Auto adaptive ambience. Set the timer to turn off night light after 15, 30 or 60 minutes, or remain on always. Alerts Settings Melodies and soothing sounds Play or stop. Select to play all melodies, or play one of the five melodies or five soothing sounds. Set the timer to stop playing after 15, 30 or 60 minutes, or play non-stop. Adjust the play volume level. Connect to home Wi-Fi network. Connect mobile phone. General settings Adjust Baby Unit speaker volume. Help and info Adjust Parent Unit screen brightness. Turn the screen off timer on/off, set to screen off after 1, 3 or 5 minutes, or auto screen on when sound detected. Set Sound Sensitivity Level for auto screen on. Protect your privacy and online security Auto software and firmware update General product care Main Menu Sub-
menu Options For better security and more stable connectivity, this baby monitor requires connecting to a Wi-Fi network and operating in Router mode connection. How the system works Basic operation Change temperature display format. Mute or adjust notifications volume level. Turn on/off low battery notification. Turn on/off no link notification. Reset settings, software update. Adjust alerts volume level. Select maximum and minimum temperature for alert range;
Turn on/off temperature detection alert. Adjust Motion Sensitivity Level to activate parent unit screen and speaker. Turn on/off motion detection alert. Turn on/off cry alert. Turn on/off face covered alert. Support Information System Information Direct mode Your baby monitor parent unit and baby unit connect to each other in Direct mode by default, which allows you to immediately stream video out of the box. It is NOT recommended to continue using Direct Mode connection after initial installation. Local access, for Local access start up quick view and setup stage. You may experience reduced signal strength if your parent unit and baby unit are far apart, or there are obstructing factors, such as internal walls, between them. Move the parent unit closer to the baby unit to improve the signal strength. Router mode You are required to set up your monitor in Router mode to enjoy live video streaming via your parent unit with an enhanced connection. Router mode is the recommended mode for stable connectivity. Router mode uses your home Wi-
Fi network to connect your video monitor. It supports live video streaming through the parent unit and smartphone app. P L U S Mobile access If you want to stream live video remotely with your mobile device, download and install the MyVTech Baby Plus mobile app. With the mobile app, your Wi-Fi router (not included) provides Internet connectivity to your HD video monitor system. It serves as a communicating channel between your baby unit and mobile device, allowing you to monitor and/or control your baby unit wherever you are. For more details, see Download app for mobile access section in this quick start guide. Connecting Wi-Fi to enhance local access After powering up your baby monitor, the parent unit streams live video in direct mode. We recommend you follow the instructions on-screen to set up home Wi-Fi network with your monitor for functionality enhancements and mobile access. See Auto software and firmware update and Download app for mobile access in this Quick Start Guide. Use the menu Press MENU on the parent unit to enter the main menu, choose a menu item, or save a setting. You can use the parent unit menu for advanced settings or operations, such as to play or stop the baby unit lullaby, or adjust the baby unit sound sensitivity. While in the menu:
menu options. Press
to scroll through the Press SELECT to select an item. Press TALK to return to the live video. Press to go to the Help & info page. Adjust speaker volume
Press speaker volume level received from the baby unit. to adjust the parent unit Muted Zoom to zoom in or out in a fixed zoom indicates the image is Press sequence. magnified 2 times. When both parent unit and app are viewing the camera simultaneously, the video quality will be optimised to deliver the best possible viewing result. The RBRC seal For cETL compliance only VTech cares about your privacy and peace of mind. Thats why weve put together a list of industry-
recommended best practices to help keep your wireless connection private and your devices protected when online. We recommend you carefully review and consider complying with the following tips. Ensure your wireless connection is secure. Before installing a device, ensure your routers wireless signal is encrypted by selecting the WPA2-PSK with AES setting in your routers wireless security menu. Change default settings. Change your wireless routers default wireless network name (SSID) to something unique. Change default passwords to unique, strong passwords. A strong password:
- Is at least 10 characters long.
- Is complex.
- Does not contain dictionary words or personal information.
- Contains a mix of uppercase letters, lowercase letters, special characters and numbers. Keep your devices up to date. Download security patches from manufacturers as soon as they become available. This will ensure you always have the latest security updates. If the feature is available, enable automatic updates for future releases. Disable Universal Plug and Play (UPnP) on your router. UPnP enabled on a router can limit the effectiveness of your firewall by allowing other network devices to open inbound ports without any intervention or approval from you. A virus or other malware program could use this function to compromise security for the entire network. For more information on wireless connections and protecting your data, please review the following resources from industry experts:
1. Federal Communications Commission: Wireless Connections and Bluetooth Security Tips www.fcc.gov/consumers/guides/how-protect-yourself-online. 2. U.S. Department of Homeland Security: Before You Connect a New Computer to the Internet www.us-cert.gov/ncas/tips/ST15-003. 3. Federal Trade Commission: Using IP Cameras Safely https://www.consumer.ftc.gov/articles/0382-using-ip-cameras-safely. 4. Wi-Fi Alliance: Discover Wi-Fi Security http://www.wi-fi.org/discover-wi-fi/security. CABLE MANAGEMENT 1 2 3 To ensure that your HD video monitor is always at its best performance, the Parent Unit will prompt a message and ask you to update its software and the Baby Units firmware when there are new versions available. Select Now to reboot the system, or switch off and on the Parent Unit later to reboot the system into the latest software. To check if your device is running on the latest software, or to update your device software, go to:
> Software Update. Connect your HD video monitor with home Wi-Fi network You must connect your video monitor to your secured home Wi-Fi network in order to receive the latest software and firmware updates. To set the Wi-Fi up, go to:
> Configure Wi-Fi. Make sure the Baby Unit is on when you set up the Wi-Fi network. Need help?
Driven by system updates, the software, online help topics, and online FAQs will be updated periodically. For operations and guides to help you using your HD video monitor, and for latest information and supports, go and check the online help topics and online FAQs. Use your smartphone or mobile device to access our online help. Go to https://help.vtechphones.com/VC2105; OR S m Scan the QR code on the right. Launch the camera app or QR code scanner app on your smartphone or tablet. Hold the devices camera up to the QR code and frame it. Tap the notification to trigger the redirection of the online help.
If the QR code is not clearly displayed, adjust your cameras focus by moving your device closer or further away until it is clear. If you would like to contact us, visit https://help.vtechphones.com/cs. You can also call our Customer Support at 1-844-848-
8324 (1-844-84-VTECH) [in US] or 1-888-211-2005 [in Canada] for help. VC2105 To keep this product working well and looking good, follow these guidelines:
Avoid placing it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). DO NOT expose it to direct sunlight or moisture. Avoid dropping the product or treating it roughly. Clean with a soft damp cloth. DO NOT immerse the parent unit and the baby unit in water and do not clean under running water. DO NOT use cleaning spray or liquid cleaners. Make sure the parent unit and the baby unit are dry before you connect them to the mains again. Storage When you are not going to use the video monitor for some time, store the parent unit, the baby unit and the power adapters in a cool, dry location. Frequently asked questions Below are the questions most frequently asked about the video monitor. Can I turn the parent unit display screen off but keep hearing sounds from the baby unit?
Why is the baby unit not responding normally?
Why is my screen in black and white?
Why does my baby unit show offline? Why is the connection lost every now and then?
Why cant I hear a sound/Why cant I hear my baby crying?
| LCD ON/OFF on the parent unit to turn off the screen. The parent Yes, press unit display will also dim automatically after being inactive for some time. In both instances, you will still be able to hear all sounds from the baby unit. Press any key to turn the screen back on. Try the following (in the order listed) for a common cure:
1. Disconnect the power to the baby unit. 2. Wait a few minutes before connecting power back to the baby unit. 3. Reboot the parent unit. The baby unit has a light sensor that measures ambient light. When the ambient light is dim, such as during night time or in a dark room, the baby unit activates its infrared LEDs, and displays the camera images in black and white night vision. The baby unit may have lost connection to the Wi-Fi router. Check your network and router settings. Other electronic products may cause interference with your baby unit. Try installing your baby unit as far away from these electronic devices as possible. The parent unit speaker volume may be too low. Press to increase the volume. on the parent unit You may have set a low sound sensitivity level. Set the sound sensitivity to a higher level. For details, go to www.vtechphones.com for online help topics. The RBRC seal on the lithium-ion battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. The program provides a convenient alternative to placing used lithium-ion batteries into the trash or municipal waste, which may be illegal in your area. VTechs participation makes it easy for you to drop off the spent product at local retailers participating in the program or at authorized VTech product service centers. Please call 1 (800) 8 BATTERY for information on Li-ion battery recycling and disposal bans/restrictions in your area. VTechs involvement in this program is part of its commitment to protecting our environment and conserving natural resources. The RBRC Seal and 1 (800) 8 BATTERY are registered trademarks of Call2recycle, Inc. FCC and IC regulations Increase the separation between the equipment and receiver. FCC Part 15 NOTE: This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. WARNING: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The baby unit shall be installed and used such that parts of all persons body are maintained at a distance of approximately 8 in
(20 cm) or more. The transmitter and antenna of the parent unit shall be held at least 1 in (2.5 cm) from your face. This Class B digital apparatus complies with Canadian requirement:
CAN ICES-3 (B)/NMB-3(B) Industry Canada This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canadas licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. The term IC: before the certification/registration number only signifies that the Industry Canada technical specifications were met. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. RF radiation exposure statement The product complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. The baby unit should be installed and operated with a minimum distance of 8 in (20 cm) between the baby unit and all persons body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines. This equipment complies also with Industry Canada RSS-102 with respect to Canadas Health Code 6 for Exposure of Humans to RF Fields. California Energy Commission battery charging testing mode This video monitor meets the California Energy Commission (CEC) regulations for energy consumption. Your video monitor is set up to comply with the energy-conserving standards right out of the box. Follow the instructions to install and charge the battery. The CEC battery charging testing mode is activated while charging. Even if the parent unit is paired to camera units, the CEC battery charging testing mode is activated while it is powered off and charging. La plaque signaltique applique est situe au bas du socle de lunit du bb. Lorsque vous utilisez votre appareil, vous devriez toujours suivre certaines mesures de prcaution de base afin de rduire les risques dincendie, dlectrocution et de blessures corporelles, dont ceux qui suivent:
1. Observez toutes les instructions et mises en garde inscrites sur lappareil. 2. Linstallation par un adulte est requise. 3. MISE EN GARDE: Ninstallez pas lunit du bb une hauteur suprieure 2 mtres. 4. Ce produit a t conu pour tre un dispositif dappoint seulement. Il nest pas le remplacement dune supervision responsable et adquate par un adulte et ne devrait pas tre utilis comme telle. 5. Ce produit nest pas conu pour tre utilis en tant que moniteur mdical. 6. Nutilisez pas cet appareil prs de leau ni de toute autre source dhumidit, par exemple, prs dune baignoire, cuve lessive, vier de cuisine, dans un sous-sol humide ni prs dune piscine, dans un soussol humide ou une douche. 7. MISE EN GARDE: Nutilisez que la pile fournie. Il peut y avoir un risque dexplosion si un mauvais type de pile est utilis pour le dispositif apaisant. La pile ne peut pas tre soumise a des tempratures extrmes leves ou basses et a une faible pression atmosphrique a haute altitude pendant son utilisation, son entreposage ou son transport. Le fait de jeter la pile dans au feu ou dans un four chaud, ou dcraser ou de couper mcaniquement la pile peut entrainer une explosion. Le fait de laisser la pile dans un environnement a temprature extrmement leve peut entrainer une explosion ou une fuite de liquide ou de gaz inflammable. Une pile soumise a une pression dair extrmement basse peut provoquer une explosion ou une fuite de liquide ou de gaz inflammable. Mettez au rebut la pile usage conformment aux informations figurant dans la section Le sceau RBRC. 8. Nutilisez que les adaptateurs inclus avec ce produit. Lutilisation dun adaptateur dont la polarit ou la tension serait inadquate risque dendommager srieusement le produit et mettre votre scurit en pril. Informations sur les adaptateurs lectriques :
Sortie : 5 V CC 1,5A VTech Telecommunications Ltd. Modle : VT07EUS05150 Sortie : 5 V CC 2A VTech Telecommunications Ltd. Modle : VT07EUS05200 Informations sur les piles rechargeables :
3,7V 5000mAh, 18,5Wh Lithium-ion batterie Zhuhai Great Power Energy Co., Ltd. Modle : GSP806090-5Ah-3.7V-1S1P 9. Lorsquils sont branchs dans une prise de courant, les adaptateurs secteur ont t conus pour tre orients correctement, soit la verticale ou au plancher. Les broches nont pas t conues pour supporter le poids du bloc dalimentation et le maintenir en place si celuici est branch dans une prise au plafond, sous une table ou dans un meuble. 10. Pour les appareils raccords, la prise de courant (de ladaptateur secteur) doit tre installe prs de lquipement et doit tre facilement accessible. 11. Dbranchez ce produit de la prise de courant avant de procder au nettoyage. Nutilisez pas de nettoyants en arosols. Utilisez un chiffon humide pour le nettoyer. 12. Ne coupez pas les cordons dalimentation pour remplacer les fiches, car ceci peut prsenter un danger potentiel. 13. Ne laissez aucun objet reposer ni appuyer sur le cordon dalimentation. Ninstallez pas cet appareil dans un endroit o lon risque dcraser le cordon dalimentation ou de le pitiner. 14. Ne faites fonctionner cet appareil quavec le type dalimentation indiqu sur ltiquette. Si vous ne connaissez pas le type dalimentation que vous possdez votre domicile, consultez votre marchand ou votre compagnie locale dlectricit. 15. Ne surchargez pas les prises de courant murales ni les rallonges lectriques. 16. Ne placez pas cet appareil sur un chariot, meuble, trpied, support de montage ni table chancelants. 17. Les trous et ouvertures du botier, situs larrire de lappareil ou sous celui-ci, servent arer lappareil. Pour lempcher de surchauffer, ne bloquez sous aucun prtexte ces ouvertures et nempchez pas laration adquate de lappareil en le plaant sur un lit, divan, tapis ou toute autre surface similaire. De mme, ne le positionnez pas proximit ni au-dessus dune source de chaleur ou dun calorifre. De plus, ne placez pas lappareil dans un endroit avant de vous assurer quil y ait une bonne circulation dair. 18. Nenfoncez jamais dobjets travers les ouvertures de cet appareil, car ils pourraient entrer en contact avec des points de tension dangereux ou causer des courts-circuits qui peuvent dgnrer en incendies ou en risques dlectrocution. Ne renversez jamais de liquide dans ce produit. 19. Afin de rduire les risques dlectrocution, ne dmontez pas cet appareil, mais apportez-le dans un centre de service autoris. Louverture du botier ou le retrait de toutes pices que contient cet appareil, lexception de laccs autoris certaines portes ou ouvertures, risque de vous exposer des points de tension dangereux ou dautres dangers. Un remontage incorrect peut par la suite prsenter des risques dlectrocution. 20. Vous devriez tester la rception chaque fois que vous mettez lappareil en fonction. 21. Examinez les composantes afin de vrifier si celles-ci ne sont pas endommages. 22. Il existe un trs faible risque de perte de confidentialit avec certains appareils lectroniques (autres coute-bbs, tlphones sans fils etc.). Pour lviter, sassurer que le produit na jamais t utilis avant lachat, rinitialiser lunit de faon priodique, teindre lcoute-bb quand il nest pas en cours dutilisation. 23. Les enfants devraient tre superviss afin de vous assurer quils ne jouent pas avec lappareil. 24. Les petites pices de ce moniteur peuvent tre avales par les bbs ou les petits enfants. Veuillez tenir ces pices hors de porte des enfants. 25. Le produit nest pas conu pour tre utilis par des personnes
(incluant des enfants) aux capacits physiques, sensorielles ou mentales rduites ou qui manquent dexprience et de connaissances, moins quon leur ait donn suffisamment de supervision ou dinstructions relativement lutilisation de lappareil par une personne responsable de leur scurit. CONSERVEZ CES INSTRUCTIONS Mises en garde Utilisez et entreposez le produit une temprature entre 0C
(32F) et 40C (104F). Risque de brlure, risque dincendie, risque dexplosion associ une mauvaise manipulation de la batterie. Nexposez pas cet appareil des froids ou des chaleurs extrmes, ainsi qu la lumire directe du soleil. Ne linstallez pas prs dune source de chauffage. Avertissement - Risque de strangulation -
Les enfants se sont TRANGLS dans des cordons. Gardez ce cordon hors de porte des enfants ( plus de 0,9 m). Nenlevez pas cette tiquette. Ne jamais placer le moniteur lintrieur du berceau ou du parc de bb. Ne jamais couvrir le moniteur ou lunit (s) portative avec un article tel une serviette ou une couverture. Dautres produits lectroniques peuvent causer des interfrences auprs de votre camra IP. Essayez dinstaller votre camra IP le plus loin possible de ces dispositifs lectroniques : routeurs sans fil, radios, tlphones cellulaires, interphones, moniteurs de pices, tlviseurs, ordinateurs personnels, appareils lectriques de cuisine et tlphones sans fil. Stimulateurs cardiaques implants dans lorganisme Les simulateurs cardiaques (ne sapplique quaux dispositifs numriques sans fil):
Lorganisme Wireless Technology Research, LLC (WTR), une firme de recherche indpendante, a men une valuation pluridisciplinaire des interfrences entre les tlphones sans fil portatifs et les stimulateurs cardiaques implants dans lorganisme. Appuye par lAdministration des aliments et drogues (FDA) des tats-Unis, la firme WTR recommande aux mdecins:
Avis aux dtenteurs de stimulateurs cardiaques Vous devriez maintenir les dispositifs sans fil au moins six pouces du simulateur cardiaque. Ils ne doivent PAS placer le tlphone sans fil directement sur le stimulateur cardiaque, tel que dans une poche de chemise, lorsque celui-ci est en marche. Ltude effectue par lorganisme WRS na pas identifi de risque pour les dtenteurs de simulateurs cardiaques causs par les gens qui utilisent dispositifs sans fil proximit de ceux-ci. Champs lectromagntiques (EMF) Ce produit de VTech est conforme toutes les normes se rapportant aux champs lectromagntiques (EMF) standard. Si vous le manipulez correctement en suivant les instructions de ce guide, son utilisation sera scuritaire pendant de nombreuses annes, selon les meilleures vidences scientifiques dont nous disposons aujourdhui. Press and hold Talk to your baby via the baby unit 1. Press and hold the TALK key. 2. When the icon displays on screen, speak to your parent unit. Your voice is transmitted to the baby unit. 3. When finished talking, release the TALK key to hear your baby again. Turn on/off the parent unit screen You can turn on or turn off the parent unit screen without powering off the unit. You will still hear sounds from the baby unit. Press
| LCD ON/OFF on the parent unit to turn off the screen. Press any key on the parent unit to turn the screen on again. To restore to the default settings or reset the Wi-Fi connection, you can reset the parent unit by pressing the RESET key at the back of the unit. Insert a pin into the RESET hole on the back of the parent unit, and then gently press the button inside. Limited warranty What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (Consumer or you) that the Product and all accessories provided in the sales package (Product) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada. What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (Materially Defective Product)?
During the limited warranty period, VTechs authorized service representative will replace at VTechs option, without charge, a Materially Defective Product. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment. Replacement of the Product, at VTechs option, is your exclusive remedy. VTech will return the replacement Products to you in working condition. You should expect the replacement to take approximately 30 days. How long is the limited warranty period?
The limited warranty period for the Product extends for ONE
(1) YEAR from the date of purchase (90 days on products purchased as Refurbished*). This limited warranty also applies to the replacement Product for a period of either (a) 90 days from the date the replacement Product is shipped to you or (b) the time remaining on the original one-year warranty (90-day limited warranty on products that are purchased as Refurbished*); whichever is longer.
*Refurbished products purchased from our online store carry a 90-day replacement warranty. What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or 2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or 3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or 4. Product to the extent that the problem is caused by use with non-VTech accessories; or 5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or 6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or 7. Product returned without a valid proof of purchase (see item 2 below); or 8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit. How do you get warranty service?
To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. NOTE: Before calling for service, please review the users manual - a check of the Products controls and features may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and 2. Include a valid proof of purchase (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and 3. Provide your name, complete and correct mailing address, and telephone number. Other limitations This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTechs responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification. State/Provincial Law Rights:
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province. Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of purchase. Some states/
provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please retain your original sales receipt as proof of purchase.