FCC ID: TTY-UXP UNIQUE-XP (model U-XP) Hearing aid

USER INSTRUCTIONS THE WIDEX UNIQUE FAMILY U-XP model In-the-ear WIDEX UNIQUE Your Widex hearing aid To be filled out by the hearing care professional) Vent:

Short Your hearing aid series:

Full length None 2 PROGRAM Universal Quiet Transport Urban Party Music T M+T SPECIAL PROGRAMS Zen Audibility Extender Audibility Extender Audibility Extender Audibility Extender Audibility Extender Audibility Extender Audibility Extender Audibility Extender Audibility Extender 3 PROGRAM Phone Audibility Extender SMARTTOGGLE PROGRAMS Zen+

Audibility Extender NOTE Read this booklet carefully before your start using your hearing aid. 4 CONTENTS YOUR WIDEX HEARING AID....................................................................7 Welcome to Widex..........................................................................................7 Important safety information.........................................................................9 THE HEARING AID................................................................................. 12 Indications for use.......................................................................................... 12 Intended use....................................................................................................13 The battery......................................................................................................13 Sound signals..................................................................................................18 How to tell right from left.............................................................................20 Turning the hearing aid on and off...............................................................21 Putting on and removing your hearing aid................................................ 23 Sound adjustment......................................................................................... 28 Programs........................................................................................................30 CLEANING.............................................................................................34 Tools................................................................................................................34 Cleaning the hearing aid...............................................................................34 5 The wax guard................................................................................................41 ACCESSORIES.......................................................................................47 TROUBLESHOOTING.............................................................................49 Troubleshooting............................................................................................ 49 REGULATORY INFORMATION............................................................... 58 FCC and IC statements and EC directives...................................................58 SYMBOLS..............................................................................................64 6 Your Widex Hearing Aid Welcome to Widex Congratulations on your new hearing aid. Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users dont usually get the full benefit of a hearing aid. NOTE Your hearing aid and its accessories may not look exactly as illustra-

ted in this booklet. We also reserve the right to make any changes we consider necessary. 7 Your hearing aid at a glance 1. Microphone openings 2. Battery compartment lid (on/off function) 3. Nail grip 4. Sound outlet 5. Widex wax guard 6. Vent (optional) 8 Important safety information Read these pages carefully before you begin using your hearing aid. Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections. Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection. Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet, or if you perspire heavily. Remove your hearing aids before showering, swimming or us-

ing a hair dryer. 9 Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream. Do not dry your hearing aid in a microwave oven - this will ruin it. Never use other peoples hearing aids and never allow others to use yours, as this could damage your hearing. Never use your hearing aids in environments where there may be explosive gases, such as in mines, etc. Keep hearing aids, their parts, accessories and batteries away from children. Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hear-

ing aid repaired. Your hearing aid is very powerful and it can play sounds that exceed a level of 132 dB. There may therefore be a risk of damaging your remaining hearing. 10 Your hearing instruments should be stored and transported with-

in the temperature and humidity ranges of -20C to +40C (-4F to 104F) and 10%-95% rH. Storage and transportation up to 60C (140F) with 10%-95% rH can be accepted in shorter periods (duration of max. of 2 weeks). Your hearing instruments are designed to operate from 0C

(32F) to 50C (122F). 11 The hearing aid Indications for use The hearing aids are indicated for individuals older than 36 months with a range of hearing loss from minimal (10 dB HL) to severe (90 dB HL) and all hearing loss configurations. They are to be programmed by licensed hearing care professio-

nals (audiologists, hearing aid specialists, otolaryngologists) who are trained in hearing (re)habilitation. 12 Intended use The hearing aids are intended as air conduction amplification de-

vices to be used in everyday listening environments. The hearing aids may be equipped with the Zen program intended to provide a relaxing sound background (i.e. music/noise source) for adults who desire to listen to such a background in quiet. The battery Use a type 312 zinc-air battery for your hearing aid. Always use a fresh, new battery that is precisely the kind recom-

mended by your hearing care professional. 13 NOTE Check that the battery is completely clean and free of any residue before inserting it in the hearing aid. Otherwise your hearing aid may not function as expected. Dispose of used batteries as indicated on the packaging and take note of the expiry date. Never attempt to recharge your hearing aid batteries, as they could explode. Never leave a flat battery in the hearing aids while storing them. It could leak and ruin your hearing aid. 14 Low battery indication When the battery is flat, a sound signal will play. If the battery drains suddenly there may however be no warning. We recom-

mend carrying a spare battery with you wherever you go. Changing the battery To change the battery, do as follows:

Use the nail grip to gently swing the battery door open and re-

move the old battery. 15 Take the adhesive tab off the new battery and make sure there is no sticky substance left on it. Let it breathe for 60 sec-

onds. 16 Now place the new battery in the drawer as shown. Close the drawer. If it doesn't close easily, the battery is not placed correctly. If you are not using the hearing aid for a few days, remove the battery. 17 NOTE:

Avoid dropping your hearing aid - hold the hearing aid above a soft surface while changing the battery. Sound signals Your hearing aid plays sounds to inform you that certain features have been activated or that you have changed programs. These sounds may be spoken messages or tones, depending on your needs and preferences. 18 Program 1 Program 2 Program 3 Program 4 Program 5 Message/one short beep Message/two short beeps Message or three short beeps Message/one short and one long beep Message/one long beep and two short beeps Zen+

Message/tone Ask your hearing care professional to turn these sounds signals off if you don't need them. Lost partner

(Only available in wireless 440-series) 19 Your hearing care professional can turn on a feature in your hear-

ing aid that warns you whenever it loses contact with the hearing aid in the opposite ear. You will hear a spoken message in your ear. How to tell right from left The hearing aid for your right ear has a red mark. The hearing aid for your left ear has a blue mark. 20 Turning the hearing aid on and off To turn the hearing aid on, close the battery lid and push it up-

wards. The hearing aid will play a sound signal to indicate that it is on, unless your hearing care professional has deactivated this function. 21 To turn off the hearing aid, push the battery lid downwards. NOTE You can also cup the hearing aid in your hand to verify that it is turned on. If it's on, it will whistle. Don't forget to turn off the hear-

ing aid when it is not in use. 22 Putting on and removing your hearing aid To put on your hearing aid:

Close the battery cover completely. Hold the hearing aid with your thumb and forefinger and insert it slowly into your ear until you feel resistance. 23 Then use the tip of your forefinger to gently push the hearing aid into your ear until it feels comfortable. 24 Pulling the outer ear upwards and backwards while you insert the hearing aid can be helpful. 25 NOTE If the hearing aid doesn't feel comfortable, or if it doesn't fit proper-

ly, causing irritation, redness or the like, contact your hearing care professional. 26 Removing the hearing aid Hold the hearing aid with your thumb and forefinger and pull carefully. 27 NOTE If you find it difficult to take out the hearing aid, move it carefully from side to side. Sound adjustment Your hearing aid adjusts the sound automatically according to your sound environment. If you have a remote control, you can also adjust the sound man-

ually to achieve more comfort or more audibility, depending on your needs and preferences. For more information on how this works, consult your hearing care professional. Depending on the hearing aid settings and features, any sound adjustment you make will affect both hearing aids. 28 Each time you operate the volume control, you will hear a beep-

tone unless your hearing care professional has deactivated this function. When you reach the maximum or minimum setting, you will hear a steady tone. To mute your hearing aid do as follows:

Keep pressing the lower part of the volume key on the remote control until you can hear the steady sound To turn the sound on again:

Press the upper part of the volume key or Change program Any adjustment of the volume will be cancelled when you turn off your hearing aid or if you change program. 29 Programs Program Universal Quiet Transport Urban Party Use For everyday use Special program for listening in quiet environments For listening in situations with noise from cars, trains, etc. For listening in situations with chang-

ing sound levels (in supermarkets, noisy workplaces or similar) For listening in situations with many people talking at the same time 30 Program Music T M+T Use For listening to music With this program you listen through the hearing aid's telecoil, which allows you to listen directly to the sound without background noise (requires a teleloop system) This program is a combination of the hearing aid's microphone and the tel-

ecoil. You listen to the sound source, but can also hear other sounds SPECIAL PROGRAMS Zen Plays tones or noise for tinnitus relief 31 Program Phone SMARTTOGGLE PRO-

GRAMS Zen+

Use This program is designed for listening to phone conversations This program is similar to Zen but al-

lows you to listen to different types of tones or noise Depending on your hearing loss, your hearing care professional can activate the Audibility Extender feature. Ask your hearing care professional if you could benefit from this. If your needs and preferences change over time, your hearing care professional can easily change your program selection 32 Changing programs To change programs, simply push the program key on your re-

mote control. Zen+

To access this program, press and hold the program key for more than one second. A quicker press then allows you to cycle through the available Zen styles. To exit the program, press and hold down the program key for more than one second. 33 Cleaning Tools You will receive the following cleaning tools with your hearing aid. Use them as indicated in the Cleaning section. 1. Cloth 2. Brush 3. Long wax removing tool 4. Short wax removing tool 5. Battery magnet Cleaning the hearing aid Cleaning your hearing aid every day will make it more efficient and more comfortable to wear. 34 3.2.1.4.5. Just wipe it with the a soft cloth

(for example the cloth you re-

ceived from your hearing care professional). The hearing aid The sound outlet 35 Remove any visible earwax from around the sound outlet with the small brush or cloth. Never try to clean the wax guard. NOTE If you can't clean the sound outlet, contact your hearing care pro-

fessional. Never insert anything into the sound outlet as this can ru-

in your hearing aid. The microphone openings Clean the microphone openings in the hearing aid front as fol-

lows:

36 Open the battery lid and turn the hearing aid so the lid is facing downwards (see illustration). Guide the short wax removing tool (no. 4 ) through the micro-

phone openings on the lid from the inside (see illustration). NOTE If you suspect that earwax or dirt has got into the microphone in-

side the hearing aid, contact your hearing care professional. Do not insert anything into the microphone. The vent 37 Clean the vent every day by passing the long wax removing tool (no. 4) all the way through the vent. 38 Leave the hearing aid open to ventilate it. NOTE It is important for the performance of your hearing aid that you keep the vent clean and free of earwax, dirt and the like. Clean it every day after use and consult your hearing care professional if the vent is blocked. 39 Dry your hearing aid quickly if it gets wet, or if you perspire heav-

ily. Some people use a special dehumidifier like Widex Dry-Go to help keep their hearing aids dry and clean. Ask your hearing care professional if this is right for you. Do not use any kind of liquid or disinfectant to clean your hearing aid. Clean and inspect your hearing aid every day after use to check that it is not broken. If the hearing aid breaks while you are wearing it, leaving small fragments in your ear canal, con-

tact your doctor. Never try to take out the fragments yourself. 40 The wax guard The Widex wax guard helps to protect the hearing aid against earwax. Always use Widex wax guards with your hearing aid. Otherwise the guarantee for your hearing aid will be void. Changing the wax guard Open the wax guard case as il-

lustrated. 41 The wax guard consists of the following parts:

1. Removal hook 2. New wax guard Insert the removal hook into the used wax guard. 42 1.2. Keep the holder at a right angle. Pull the used wax guard straight out. 43 Insert the new wax guard into the opening of the sound outlet and press it gently. 44 Pull the holder straight out. Ask your hearing care professional about how often you should change the wax guard. 45 The wax guard is for one-time use only and is not intended to be cleaned. If the wax guard fits loosely, discard it and use a new one. If the wax guard falls off inside your ear, contact your doctor or hearing care professional to have it removed. Do NOT at-

tempt to remove the wax guard yourself. 46 Accessories You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care professional. Name RC-DEX TV-DEX Use remote control for listening to TV and audio PHONE-DEX*

for easy landline use FM+DEX T-DEX for streaming audio and FM signals for connecting hearing aids to mobile phones via a telecoil 47 Name UNI-DEX CALL-DEX COM-DEX Accessories Use for connecting hearing aids to mobile phones for easy wireless connection to mobile phones for wireless connection to mobile phones and other devices via bluetooth

*Available in some countries only. 48 Troubleshooting Troubleshooting These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional. Problem Possible cause Solution The hearing aid is completely silent It is not turned on Make sure the bat-

tery is placed cor-

rectly and the bat-

tery compartment cover is closed cor-

rectly. 49 Problem Possible cause Solution The battery does not work Insert a new battery in the hearing aid The sound outlet is blocked See the cleaning sec-

tion The microphone opening is blocked See the cleaning sec-

tion The sound outlet is blocked See the cleaning sec-

tion Your ear is blocked by earwax Contact your doctor The hearing aid volume is not powerful enough 50 Problem Possible cause Solution The hearing aid whistles continu-

ously Your hearing may have changed Your ear is blocked by earwax It is not correctly placed in your ear canal Contact your hearing care professional/

doctor Contact your doctor Take it out and rein-

sert it It fits loosely in your ear canal Contact your hearing care professional 51 Problem Possible cause Solution The hearing aid is uncomfortable to wear It is not correctly placed in your ear canal. Consult your hearing care professional It does not fit your ear properly Contact your hearing care professional 52 Problem Possible cause Solution Your outer ear or ear canal is sore It is important that first-time users only wear the hearing aid for short periods of time at the begin-

ning. Take 2-3 weeks to gradually get used to the hearing aid. If the soreness contin-

ues, contact your hearing care profes-

sional 53 Problem Possible cause Solution Your hearing aids are not working in synchrony The connection be-

tween the hearing aids is lost Turn them off and on again 54 Problem Possible cause Solution The hearing aids do not respond with a correspond-

ing change in vol-

ume or program to the device a. a. The device is used beyond the trans-

mission range Move the device closer to the hearing aids b. b. Strong electro-

magnetic interfer-

ence in the vicinity Move away from known source of EM interference c. c. The device and the hearing aids are not matched 55 Problem Possible cause Solution Check with your hearing care profes-

sional to make sure device is matched with the hearing aids 56 Problem Possible cause Solution You hear inter-

rupted speech

(on and off) from the hearing aids or no speech (muted) from the transmit-

ting hearing aid. a. a. The battery in one of the hearing aids has expired Replace battery in one or both hearing aids b. b. Strong electro-

magnetic interfer-

ence in the vicinity Move away from known sources of in-

terference 57 Regulatory information FCC and IC statements and EC directives FCC and IC statements FCC ID: TTY-UXP IC: 5676B-UXP Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation. NOTE:

58 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency ener-

gy and, if not installed and used in accordance with the instruc-

tions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful in-

terference to radio or television reception, which can be deter-

mined by turning the equipment off and on, the user is encour-

aged to try to correct the interference by one or more of the fol-

lowing measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. 59 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. NOTE:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Changes or modifications to the equipment not expressly ap-

proved by Widex could void the users authority to operate the equipment. Industry Canada Statement / Dclaration dindustrie Canada 60 Under Industry Canada regulations, this radio transmitter may on-

ly operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotrop-

ically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

(1) this device may not cause interference, and

(2) this device must accept any interference, including interfer-

ence that may cause undesired operation of the device. 61 Conformment la rglementation dIndustrie Canada, le prsent metteur radio peut fonctionner avec une antenne dun type et dun gain maximal (ou infrieur) approuv pour lmetteur par In-

dustrie Canada. Dans le but de rduire les risques de brouillage radiolectrique lintention des autres utilisateurs, il faut choisir le type dantenne et son gain de sorte que la puissance isotrope rayonne quiva-

lente (p.i.r.e.) ne dpasse pas lintensit ncessaire ltablisse-

ment dune communication satisfaisante. Le prsent appareil est conforme aux CNR dIndustrie Canada ap-

plicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :

(1) lappareil ne doit pas produire de brouillage, et 62

(2) lutilisateur de lappareil doit accepter tout brouillage radio-

lectrique subi, mme si le brouillage est susceptible den compro-

mettre le fonctionnement. Directive 1999/5/EC Hereby, Widex A/S declares that this U-XP is in compliance with the essential requirements and other relevant provisions of Direc-

tive 1999/5/EC. A copy of the Declaration of Conformity according to 1999/5/EC can be found at:

http://widex.com/doc N26346 63 Symbols Symbols Symbols commonly used by Widex A/S in medical device label-

ling (labels/IFU/etc.) Symbol Title/Description Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated. 64 Symbol Title/Description Catalogue number The products catalogue (item) number. Consult instructions for use The user instructions contain important cautionary information (warnings/precautions) and must be read before using the product. Warning Text marked with a warning symbol must be read before using the product. 65 Symbol Title/Description WEEE mark Not for general waste When a product is to be discarded, it must be sent to a designated collection point for recycling and re-

covering to prevent to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances. CE mark The product is in conformity with the requirements set out in European CE marking directives. 66 Symbol Title/Description RCM mark The product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand market. Interference Electromagnetic interference may occur in the vicini-

ty of the product. 67 WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark www.widex.com Manual no.:

Issue:

2015-08-17 95140319001