A WILSON ELECTRONICS BRAND Home Complete Cellular Signal Booster User Manual NEED HELP?
support.weboost.com 866.294.1660 ______ Index Package Contents Preparation STEP 1-A & B: Connect Inside Antenna To Booster 1 2 3 STEP 2-A: Point Outside Antenna Toward Nearest Cell Tower 4 STEP 2-B: Mount Bracket To Outside Antenna STEP 3: Route & Connect Cable To System STEP 4: Power Up The Booster & Optimize The System Measuring Booster Performance Light Patterns Troubleshooting Safety Guidelines Speci cations Warranty 5 6 7 9 11 12 14 16 17 ______ Package Contents Home Complete Booster Inside Antenna Outside Antenna 75 & 60 Cables Power Supply Booster &
Inside Antenna Mounts Outside Antenna Bracket Mount Cable Clips
& 2 Adhesive Strips HOME COMPLETE CELL PHONE SIGNAL BOOSTER 1 ______ Preparation You Will Need (tools not included) Make sure the following materials are prepared and ready for your installation. 3 to 4 hours 2 people (a person to help with antenna calibration) Ladder Phillips-head screwdriver 10mm open-end wrench or adjustable wrench Drill (if routing cable through wall) 1.25-2 diameter pole existing pole (or order #901117) Recommended: Power Strip with surge protection NOTE: These instructions will walk you through a soft install process to nd the optimal locations for the inside and outside antennas, then through the process of the permanent installation. 2 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ______ Step 1-A & B: Connect Inside Antenna To Booster Place the Inside Antenna where you need the greatest signal boost. Connect Inside Antenna cable to the supplied coax cable then to the bottom port on Home Complete Booster labeled INSIDE and place Inside Antenna in weak signal area at least 18 inches away from booster. NOTE: Do not connect booster to power until the system is fully installed. Inside Antenna Booster HOME COMPLETE CELL PHONE SIGNAL BOOSTER 3 ______ Step 2-A: Point Outside Antenna Toward Nearest Cell Tower Point the Outside Antenna toward the nearest cell phone tower. To nd the nearest tower, use an app such as Open Signal. This is the most critical step of the installation process because it will determine the overall performance of the booster system. The greater the separation between the Inside and Outside Antennas, the better performance you will get from the booster. Cell Tower Outside Antenna NOTE: The Outside Antenna must be at least 50 feet horizontal or 20 feet vertical from the Inside Antenna for best performance. Make sure the Inside Antenna and Outside Antennas are setup so they are facing away from each other. 4 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ______ Step 2-B: Mount Bracket To Outside Antenna Attach the Mount to the Outside Antenna and use the Bolts/Pole Bracket to attach to a pole. Pole
(1.25-2.0dia.) Antenna Mount Pole Bracket Outside Antenna Drip holes face down NOTE: Mounting on existing roof exhaust pipe would be a good time-saver option. Watch out for power lines. HOME COMPLETE CELL PHONE SIGNAL BOOSTER 5 ______ Step 3: Route & Connect Cable To System Connect the white RG-11 Cable to Outside Antenna and route cable into the home. All connections should be hand tightened only. Outside Antenna RG-11 Cable Inside Antenna Booster Route cable to the Home Complete Booster and connect to port labeled OUTSIDE. Outside Antenna Cell Tower Inside Antenna Booster 6 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ______ Step 4: Power Up The Booster & Optimize The System Plug the Power Supply into wall outlet then connect to the Booster. Outside Antenna Inside Antenna Booster RG-11 Cable to power Cell Tower Outside Antenna 50 FEET HORIZONTAL OR 20 FEET VERTICAL DISTANCE Inside Antenna Booster Power Supply HOME COMPLETE CELL PHONE SIGNAL BOOSTER 7 ______
(STEP 4 cont.) After powering up your system, you are now ready to optimize your system. Rotate the Outside Antenna in 1/4 turn increments, after each turn, unplug and reconnect the booster to power while observing the signal level on your cell phone from the Inside Antennas projected area. Secure the Outside Antenna in place, pointing in the direction that gives you the strongest signal. After each rotation, observe signal level on your cell phone from the Inside Antennas projected area 8 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ______ Measuring Booster Performance How To Get Signal Strength As A Number iPhone iPhone iOS 11 - current Android Dial *3001#12345#* then press Call. 1 Hold down power button until you see 'Slide to Power Off '. 2 Then release the power button. 3 Hold the Home button until your main screen appears. If you want to check 3G/1x but your iPhone is picking up 4G/
LTE signal, go to Settings>Cellular>Cellular Data Options>En-
able LTE>Select Off . After you system is set up, you can go back to the dots signal by once again dialing *3001#12345#* then pressing call. When the menu comes back up, tap phone in the top left corner of your phone. iOS 11 no longer displays the decibel (dBm) reading in Field Test Mode. Tip: Using the bar indicator on your cell phone can assist you in nding the strongest signal direction as well as placing calls in diff erent locations. For changes/updates on this issue, periodically go to weboost.com/signalstrength. Settings > About Phone > Status or Network > Signal Strength or Network Type and Strength (exact options/wording depends on phone model). iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc. All Other Phones & Alternate Methods Go to www.weboost.com/test-mode-instructions/
HOME COMPLETE CELL PHONE SIGNAL BOOSTER 9 ______
(MEASURING BOOSTER PERFORMANCE cont.) Signal Strength without Booster Note here:
Signal Strength with Booster Note here:
Compare Results Having an accurate measurement of signal strength in decibels (dBm) is crucial when installing your system. Decibels accurately measure the signal strength you are receiving. SIGNAL STRENGTH 3G/1x 4G/LTE EXCELLENT GOOD FAIR POOR DEAD ZONE
-70dBm
-71 to -85dBm
-86 to -100dBm
-101 to -109dBm
-110dBm
-90dBm
-91 to -105dBm
-106 to -110dBm
-111 to -119dBm
-120dBm DID YOU KNOW a signal increase of just 3dB is 2 times the power and signal ampli cation!
10 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ______ Light Patterns Solid Green This indicates that your booster is functioning properly and there are no issues with installation. Blinking Green, Then Red Band has reduced gain. This indicates that one or more of the booster bands has reduced power due to a feedback loop condition called oscillation. This is a built in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage then refer to the Troubleshooting section. Solid Red Band has shutoff. This is due to a feedback loop condition called oscillation. This is a built in safety feature that causes a band to shut off to prevent harmful interference with a nearby cell tower. Refer to Troubleshooting section. Blinking Green, Orange Band has reduced gain. This indicates that one or more of the booster bands has reduced power due to overload from nearby cell tower. This is a built in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage then refer to the Troubleshooting section. Solid Orange Band has shutoff due to overload from nearby cell tower. Outside Antenna must be adjusted. Refer to Troubleshooting section. Light Off If the Signal Boosters light is off, verify your power supply has power. HOME COMPLETE CELL PHONE SIGNAL BOOSTER 11 ______ Troubleshooting IF YOU ARE HAPPY WITH THE COVERAGE, THESE LIGHT ISSUES DONT HAVE TO BE RESOLVED. YOUR CARRIERS BAND HAS NOT BEEN AFFECTED. FIXING ANY RED LIGHT ISSUES This involves Solid Red & Blinking Green/Red lights. 1 Verify Outside Antenna faces away from the Inside Antenna. Un-plug and re-
plug in power supply. 2 3 4 Verify the Inside Antenna is at least 18 from the Booster and pointed away from the Booster. Unplug and re-plug in power supply. Tighten all cable connections (be sure to handtighten only, do NOT use tools). You may want to undo and redo the connection completely. Unplug and re-
plug in power supply. Increase the distance (horizontally or vertically) between the Outside and Inside antenna. Add included cable if needed. Un-plug and re-plug in power supply. FIXING ANY ORANGE LIGHT ISSUES This involves Solid Orange & Blinking Green/Orange lights. Outside Antenna must be adjusted. Wait 10 seconds between adjustments for the lights to reset. Rotate the Outside Antenna away from the strongest cellular signal in small increments (45) until the light turns green. Unplug and re-plug in power supply. NEED HELP?
support.weboost.com 866.294.1660 12 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ______ Antenna Kit Options The following accessories are certi ed by the FCC to be used with the Home Complete Booster. INSIDE FIXED 311135-40060 Panel w/60 Wilson 400 311155-40060 Panel w/60 Wilson 400 311135-582 Panel w/25 RG-58 311155-0640 Panel w/40 RG-6 301121-40010 Dome Antenna w/10 Wilson 400 301151-0610 Dome Antenna w/10 RG-6 309900-50N 2 Panel Antennas and a 50 Ohm 3-Way Splitter - 40 Wilson400 309902-75F 2 Panel Antennas and a 75 Ohm 3-Way Splitter -
20 RG-6 309903-75F 3 Panel Antennas and three 75 Ohm 2-Way Splitter
- 35 RG-11 309904-75F 1 Panel Antenna and a 75 Ohm 2-Way Splitter - 30 RG-58 309905-50N 3 Panel Antennas and three 50 Ohm 2-Way Splitter
- 10 RG-174 311155-1170 Panel w/70 RG-11 301151-1110 Dome Antenna w/10 RG-11 311245-100100 4G Directional Antenna 311245 With 100 LMR 100 304412-40010 Dome w/10 Wilson 400 304412-5810 Dome Antenna w/10 RG-58 304419-1110 Dome w/10 RG-11 304419-17410 Dome Antenna w/10 RG-174 304419-0610 Dome Antenna w/10 RG-6 311244-1160 4G Panel Antenna w/60 RG-11 311244-0630 4G Panel Antenna w/30 RG-6 OUTSIDE FIXED 314411-40075 Wide Band Directional Antenna With 75 LMR 400 314411-5825 Wide Band Directional Antenna With 25 RG-58 314475-0630 Wide Band Directional Antenna With 30 RG-6 301111-0675 Yagi Antenna 301111 With 75 RG-6 301111-5850 Yagi Antenna 301111 With 50 RG-58 311203-40020 Omni Directional Antenna (311203) With 20 LMR 400 314453-5825 Panel Antenna With 25 RG-58 311203-5820 Omni Directional Antenna (311203) With 20 RG-58 311201-0620 Omni Directional Antenna (311201) With 20 RG-6 301126 Mini-Mag Antenna With 12.5 RG-174 301111-11140 Yagi 301111 With 140 RG-11 311201-1120 Omni Directional Antenna 311201 With 20 RG-11 314453-40075 Panel Antenna With 75 LMR 400 314473-0640 Panel Antenna With 40 RG-6 311141-0620 Grey Brick w/20 RG-6 311141-1120 Grey Panel With 20 RG-11 314473-1175 Panel Antenna With 75 RG-11 314475-1175 Wide Band Directional Antenna With 75 RG-11 301111-400170 Yagi Antenna 301111 With 170 LMR 400 304421-1120 Omni Consumer 304421 With 20 RG-11 304421-17410 Omni Consumer 304421 With 10 RG-174 304421-0610 Omni Consumer 304421 With 10 RG-6 304421-5810 Omni Consumer 304421 With 10 RG-58 304422-40020 Omni Enterprise 304422 With 20 LMR 400 304422-5810 Omni Enterprise 304422 With 10 RG-58 304422-1120 Omni Enterprise 304422 With 20 RG-11 311245-1175 4G Directional Antenna 311245 With 75 RG-11 311245-100100 4G Directional Antenna 311245 With 100 LMR 100 311245-40075 4G Directional Antenna 311245 With 75 LMR 400 311245-0630 4G Directional Antenna 311245 With 30 RG-6 HOME COMPLETE CELL PHONE SIGNAL BOOSTER 13 ______ Safety Guidelines To uphold compliance with network protection standards, all active cellular devices must maintain at least six feet of separation distance from Inside Panel and Dome antennas. Use only the power supply provided in this package. Use of a non-weBoost product may damage your equipment. The Signal Booster unit is designed for use in an indoor, temperature-controlled environment (less than 100 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess of that range. RF Safety Warning: Any antenna used with this device must be located at least 8 inches from all persons. AWS Warning: The Outside Antenna must be installed no higher than 10 meters (319) above ground. This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your providers consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider. In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-05. You MUST operate this device with approved antennas and cables as speci ed by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from (i.e., MUST NOT be installed within 20 cm of) any person. You MUST cease operating this device immediately if requested by the FCC (or ISED in Canada) or licensed wireless service provider. WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device. This device may be operated ONLY in a xed location (i.e..may operate in a xed location only) for in-building use. FOR MORE INFORMATION ON REQUIREMENTS SET OUT IN ISED CPC-2-1-05, SEE BELOW:
http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL BOOSTER WITH YOUR WIRELESS PROVIDER, PLEASE SEE BELOW:
Sprint: http://www.sprint.com/legal/fcc_boosters.html T-Mobile/MetroPCS: https://support.t-mobile.com/docs/DOC-9827 Verizon Wireless: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html AT&T: https://securec45.securewebsession.com/attsignalbooster.com/
U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp 14 CELL PHONE SIGNAL BOOSTER HOME COMPLETE Notes NEED HELP?
support.weboost.com 866.294.1660 HOME COMPLETE CELL PHONE SIGNAL BOOSTER 15 ______ Speci cations Model Number FCC ID IC Connectors Antenna Impedance Frequency Power output for single cell phone (Uplink) dBm Power output for single cell phone (Downlink) dBm Noise Figure Isolation Power Requirements Home Complete 460045 PWO460045 4726A-460045 F-Female 75 Ohms 25.14 700 MHz Band12/17 12.8 698-716 MHz, 729-746 MHz, 777-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2155 MHz 1900 MHz Band 25/2 700 MHz Band12/17 700 MHz Band13 24.69 800 MHz Band 5 25.06 1700 MHz Band 4 25.15 700 MHz Band13 12.2 800 MHz Band 5 12.2 5 dB nominal
> 110 dB 12 VDC 2100 MHz Band 4 12.43 25.16 1900 MHz Band 25/2 12.17 The term IC before the radio certi cation number only signi es that Industry Canada technical speci cations were met. Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for ve minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 ( ve) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Boosters microprocessor. This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment. 16 CELL PHONE SIGNAL BOOSTER HOME COMPLETE 2 YEAR WARRANTY weBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase. Signal Boosters may also be returned directly to the manufacturer at the consumers expense, with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by weBoost. weBoost shall, at its option, either repair or replace the product. This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties. Replacement products may include refurbished weBoost products that have been recertified to conform with product specifications. RMA numbers may be obtained by contacting Customer Support DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use. NEED HELP?
support.weboost.com 866.294.1660 HOME COMPLETE CELL PHONE SIGNAL BOOSTER 17 3301 East Deseret Drive, St. George, UT 866.294.1660 www.weboost.com support.weboost.com Copyright 2016 weBoost. All rights reserved. weBoost products covered by U.S. patent(s) and pending application(s) For patents go to: weboost.com/us/patents NOT AFFILIATED WITH WILSON ANTENNA GDE000_RevFCC_01.21.19