Thermal Printer Users Manual Thermal printer Users manual Catalogue 1 Introduction ............................................................................................................................................................ 2 1.1 Brief introduction......................................................................................................................................... 2 1.2 Main features ............................................................................................................................................... 2 2 Specification ........................................................................................................................................................... 3 2.1 Specification ................................................................................................................................................ 3 2.2 Printing material requirements ..................................................................................................................... 5 2.2.1 Paper parameters ............................................................................................................................... 5 2.2.2 Mark paper parameters ..................................................................................................................... 5 2.2.3 Paper using attention ......................................................................................................................... 5 2.3 Printing and paper cutting position .............................................................................................................. 6 2.3.1 Printing position ................................................................................................................................ 6 2.3.2 Paper cutting position ....................................................................................................................... 6 3 Appearance and components .................................................................................................................................. 7 3.1 Appearance and components ....................................................................................................................... 7 3.2 Indicator and buzzer instruction .................................................................................................................. 8 4 Printer installation ................................................................................................................................................ 9 4.1 Open the package ......................................................................................................................................... 9 4.2 Requirements of installation position .......................................................................................................... 9 4.3 Connect to power adapter ............................................................................................................................ 9 4.4 Connect Communication cables .................................................................................................................. 9 4.5 Connect to cash drawer ................................................................................................................................ 9 4.6 Paper roll loading ....................................................................................................................................... 10 4.6.1 Printing paper type confirmation .................................................................................................... 10 4.6.2 Loading or change paper roll .......................................................................................................... 10 4.7 DIP switch setting ...................................................................................................................................... 12 4.8 Printing self-test page ................................................................................................................................ 12 4.9 Set Ethernet port IP Address. ............................................................................................................ 12 5 Interface pin definitions ........................................................................................................................................ 14 5.1 Parallel interface pin definitionDB25M ............................................................................................. 14 5.2 USB interface pin definitionstandard B type female base) .................................................................... 14 5.3 Power interface pin definitionMPC-3-001B ...................................................................................... 15 5.4 Cash drawer interface pin definitionRJ11-6P6C ................................................................................ 15 5.5 Serial port pin definitionDB9F .......................................................................................................... 16 5.6 Ethernet interface pin definitionRJ45 ................................................................................................ 16 6 Faults handling ..................................................................................................................................................... 17 6.1 Printer does not work ................................................................................................................................. 17 6.2 Indicator error and buzzer warning ............................................................................................................ 17 6.3 Problems when it is printing ...................................................................................................................... 17 6.4 Problems when cutting paper ..................................................................................................................... 18 6.5 Paper jam and cutter retraction troubles removal ...................................................................................... 18 1 Thermal printer Users manual CB821 is a thermal POS printer with auto-cutter. It has good printing quality, high printing speed and high stability, which is widely used in POS system, food service industry and many other fields. CB821 connects other devices via USB, Serial, Ethernet port. It offers drivers for WINDOWS and LINUX 1 Introduction 1.1 Brief introduction operating systems. The supported operating systems are as below:
WINDOWS XP WINDOWS 7 32/64 WINDOWS 8 WINDOWS 10 UBUNTU 12.04 32/64 UBUNTU 14.04 32/64 MAC OS 1.2 Main features Low noise, high-speed printing, 250mm/s With auto-cutter With cash drawer interface USB, Serial, Ethernet port communication, Bluetooth optional
.Long-life, high print quality, durable performance
.Support mark paper and continuous paper printing
.Easy paper loading design, widely used in various industries 2 Thermal printer Users manual 2 Specification 2.1 Specification Item Parameter Printing method Thermal printing Resolution 203DPI,8 dots/mm Printing width 72mm(576 dots) Printing speed About 250 mm/s Printing parameter Interfaces Standard: cash drawer / USB/ serial/ Ethernet Optional Wireless Communication: Bluetooth Page mode Command set Storage
RAM FLASH Chinese Support ESC/POS compatible commands RAM 8M bytes, receive buffer area 1M bytes FLASH 4M bytes, NV bitmap 256K bytes GB18030 2424 Words, figures ASCII 917,1224 User-defined characters Code pages Support Optional international character sets 45 TRADITIONAL CHINESE CHINESE CP437 [U.S.A., Standard Europe]
Katakana CP850 [Multilingual]
CP860 [Portuguese]
CP863 [Canadian-French]
CP865 [Nordic]
WCP1251 [Cyrillic]
CP866 Cyrillic #2 MIK[Cyrillic /Bulgarian]
CP755 [East EuropeLatvian 2]
Iran CP862 [Hebrew]
WCP1252 Latin I WCP1253 [Greek]
CP852 [Latina 2]
CP858 Multilingual Latin +Euro) Iran II Latvian CP864 [Arabic]
ISO-8859-1 [West Europe]
CP737 [Greek]
WCP1257 [Baltic]
Thai CP720[Arabic]
3 Thermal printer Users manual CP855 CP857[Turkish]
WCP1250[Central Europe]
CP775 WCP1254[Turkish]
WCP1255[Hebrew]
WCP1256[Arabic]
WCP1258[Vietnam]
ISO-8859-2[Latin 2]
ISO-8859-3[Latin 3]
ISO-8859-4[Baltic]
ISO-8859-5[Cyrillic]
ISO-8859-6[Arabic]
ISO-8859-7[Greek]
ISO-8859-8[Hebrew]
ISO-8859-9[Turkish]
ISO-8859-15 [Latin 3]
Thai2 CP856 Supports different density dots and images printings Chart Bar codes
1D 2D Supports grating bitmap printing Supports download bitmap printing, every bitmap size should less than 256K, and the total capacity of download bitmap is 256K. UPC-AUPC-EEAN-8EAN13CODE39ITFCODEBAR CODE128CODE93 PDF417QR Code Detection function Sensor Power indicator Paper out, cover opened, un-take out printed paper(optional) Green LED indicator Paper out indicator Red Error indicator Red Paper Requirement Type Width Thickness Standard thermal receipt paper 79.50.5mm 0.056~0.1mm Diameter 80mm(Max.) Paper loading Easy paper loading Paper cutting Physical Operating condition characteristics Storage condition Outline dimension Reliability Weight TPH life Cutter life Motor life Software function Driver procedure Manual or automatically cut paper
-10 ~ 5025% ~ 80%RH
~40 ~ 7093%RH40 145mm195mm144mmWLH 1.8Kg 100km 1,000,000 times 360,000 hours WindowsWIN7/WIN8/WIN10/Vista/XP/2000 Ubuntu 12.04 32/64, Ubuntu 14.04 32/64 MAC OS 4 Thermal printer Users manual 2.2 Printing material requirements 2.2.1 Paper parameters 1) Paper type: thermal receipt paper/thermal black mark paper 2) Paper width:800.5 mm 3) Paper roll diameter: 80 mm (Max.) 4) Paper thickness:0.065 ~ 0.10mm 2.2.2 Mark paper parameters Black mark imprint position is on the front side of the receipt when using mark paper. The black mark reflectivity is no more than15%, the other parts of paper reflectivity should be more than 85%.There are not any patterns in black mark area, such as ad, and the mark size shall be satisfied with requirements as below:
2.2.3 Paper using attention 1) Please use good quality paper, otherwise, it will effect printing quality and even reduce printer head life. 2) Dont make the paper stick on axis. 3) Paper will be fading out or reduced thermal sensitivity if it is polluted by chemical or oil, which will affect Note:
printing effects. 4) Dont use nail or hard things to clash printing paper, otherwise, it will be fade out. 5) Paper will be fading out if the environment temperature exceeds 70C. So please take note the temperature, humidity and illumination effects. 5 Thermal printer Users manual 2.3 Printing and paper cutting position 2.3.1 Printing position L1-Paper storehouses width: 820.5mm L2-Effective printing width: 80mm L3-Distance between print head to paper storehouses left edge (fixed width): 30.3mm L4-Distance between print head to paper storehouses right edge (fixed width): 30.3mm L5-Left margin: Default is 4mm L6-Printing area width: it is set by commands (refer to programming manual). Default is 72mm. L7-Right margin: Default is 4mm. 2.3.2 Paper cutting position The distance between print head to cutter: 12.5mm 6 Thermal printer Users manual 3 Appearance and components 3.1 Appearance and components 7 Thermal printer Users manual Function instruction of components 1Power switch Press O side to power off, press I side to power on. The indicator is on when power on, and it is off when power off. 2Power indicator(green) 3Error indicator (Red) 4Paper indicator(red) Error indicator is on when it detects error. Such as: paper out, upper cover is open and cutter is stocked. Paper out indicator is on when it detects the paper is out. Please put a new paper roll to printer inside then. 3.2 Indicator and buzzer instruction 1Function instruction of indicators and buzzer Status Name Power indicator (Power) Error indicator (Error) Paper out indicator Paper On Off On Off On Off Instruction Printer is power on Printer is power off Printer is in error status Printer is in normal status Printer is in paper out status Printer is in normal status Description Power Indicator Error Indicator Paper Indicator Buzzer Open printer cover Paper is enough Paper out On On On On Off On On Off On It rings 6 times by 1.5s. Silent It rings 3 times by 1.5s. Note: Printer detects printer head temperature via thermal resistance. It will cut off print head power and stop printing if print head is overheat. The print head protection temperature is 80. 8 Thermal printer Users manual 4 Printer installation 4.1 Open the package Please make sure everything is in good status when you open the package. Otherwise, please contact to distributor in time. 4.2 Requirements of installation position 1) Put the printer on a stably place. 2) Let the printer far away from water, fire, and sunlight. 3) Avoid to put it on oscillatory and impassive place. 4) Make sure to connect printer with ground safety 4.3 Connect to power adapter 1) Make sure the printer is power off. 2) Connect power adapters DC output plug to the printer. 3) Connect power adapters AC input plug to a power outlet. 4) Please be careful to operate correctly when plug out the plug of power cord to avoid damage. 4.4 Connect Communication cables 1) Make sure the printer is power off. 2) Connect communication cable to the printers port, and fix it as plug lag spike (or snap spring). 3) Connect communication cable to the other side host. 4.5 Connect to cash drawer 1) Make sure the printer is power off. 2) Connect cash drawer to cash drawer port behind the printer. Warning: The Voltage of cash drawer port is 24V. (It cannot connect to telephone cable.) 9 Thermal printer Users manual 4.6 Paper roll loading 4.6.1 Printing paper type confirmation You can load paper roll to print after connecting power adapter and communication cables. Please make sure the printing paper type before printing. The default paper type is continuous thermal receipt paper. 4.6.2 Loading or change paper roll 1) Power off the printer. 2) Slide or press paper roll storehouse button, and then open storehouse cover. 3) Draw out paper roll tap, and load paper roll as below. 4) Draw out a printing paper, and leave some on the paper out month, then close the storehouse cover. 10 Thermal printer Users manual Warning: Please make sure the paper roll in tense status, if not, it maybe cause paper jam or other problems. 5) The status after paper loading 11 Thermal printer Users manual 4.7 DIP switch setting DIP switch Switch 1 2 3 4 5 6 7 8 Function Cutter Buzzer Printing density Max. number of Printing characters in each line Cash drawer On Forbidden Enable Dark 42 Enable Off Enable Forbidden Light 48 Forbidden Multi-byte encoding Single-byte encoding multi-byte encoding Baud rate options (bps) Ref. Chart 1 Chart 1Baud rate options Baud rate 9600 19200 38400 115200 Switch 7 Switch 8 Default On Off On Off Off Off On on Default Off On Off Off Off On Off Off 19200 4.8 Printing self-test page 1) Make sure the printer loaded paper roll correctly. 2) Press down [FEED] button and hold on, then power on the printer, the printer will print a self-test page. 4.9 Set Ethernet port IP Address. The printers Ethernet IP address can be set directly via printer inserted web setting page. The operation steps are as below:
1. Connect printer and PC in a same Ethernet LAN. 2. Print a printer self-test page to get printer recent IP address (self-test page printing operation method refers to 4.8 printer self-test instruction):
You can find the printers IP address is same as 192.168.1.87 in self-test pageIP address: 192.168.1.87 3. Set network card IP address in PC and printer IP address as different IP address in the same network segment.(Such as 192.168.1.xxx, xxx is a number among 1 to 254) 4. Please enter address http://printer IP address in browse of PC after making sure that printer connects with Ethernet.(e.g.: If printer IP address is 192.168.1.87, please enter http://192.168.1.87), then press Enter key,open Ethernet port setting page in browser as below:
12 Thermal printer Users manual 5. Click Configure Interface link in the left side, then enter the modified target IP and click save button to save setting. Click Reboot button to reset printer if you want the setting to take effect. 6. Enter the new IP address as the above step 4 procedure, and re-open printer Ethernet port setting web page, then click Printer Status link in the left side. And click Printer Test Page button to print self-test page, and check the IP Address contents in the self-test page is right or not. 13 Thermal printer Users manual 5 Interface pin definitions The printer has a cash drawer driver interface and many kinds of communication interfaces: parallel, serial
(RS-232), USB and Ethernet ports. USB port and cash drawer interfaces are standard interfaces, and it has Ethernet, serial and parallel ports as optional. 5.1 Parallel interface pin definitionDB25M Number Signal Function Number
/STROBE Gate. Low level is 10 Confirm. Low level is effective DATA0 DATA1 DATA2 DATA3 DATA4 DATA5 DATA6 effective Data bit is 0 Data bit is 1 Data bit is 2 Data bit is 3 Data bit is 4 Data bit is 5 Data bit is 6 11 12 13 14 15 16 17 1 2 3 4 5 6 7 8 9 Function Signal
/ACK BUSY Busy PE SEL Paper out Choose
/AUTOFEED Change line automatically. Low level is effective
/ERROR Error. Low level is effective
/INIT Initialize. Low level is effective
/SELIN Choose input. Low level is effective DATA7 Data bit is 7 18-25 GND Ground wire 5.2 USB interface pin definitionstandard B type female base) Pin Number Signal name Typical wire color 1 Pin definition 1 2 3 4 VBUS D-
D+
GND 14 Red White Green Black Thermal printer Users manual 5.3 Power interface pin definitionMPC-3-001B 1Pin definition Pin number 1 2 3 SHELL Signal name
+24V GND N.C F.G 5.4 Cash drawer interface pin definitionRJ11-6P6C 1Electrical specification Driver voltage: DC24V Driver current: Max. 0.8A (within 510ms) Cash drawer status tests signal: L = 00.5 V ; H = 35 V 2) Cash drawer interface socket uses RJ-11 6P type connector;
3) Interface signal definition Pin number 1 2 3 4 5 6 Notes:
Signal FG DRAWER 1 DRSW VDR DRAWER 2 GND function Printer cover Cash drawer 1 driver signal Cash drawer status detection signal Cash drawer driver power Cash drawer 2 driver signal Common ground circuit 1) Prohibit socket with power to pull out communication wire plug. 2) Please avoid to parallel with strong power when wring communication cables av 3) Communication cables use with shielded cables. 15 Thermal printer Users manual 5.5 Serial port pin definitionDB9F Printer serial port is compatible with RS-232, the interface socket is DB9 female socket. User can check interface setting status via printing setting self-test page. Printer default serial interface is set as:
baud rate 19200bps, 8 bit data bits, no parity,1 bit stop bit, and the handshakes method is DTR/DSR Pin number Definition 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 CD TD RD DSR GND DTR CTS RTS RI TX+
TX-
RX+
n/c n/c RX-
n/c n/c 5.6 Ethernet interface pin definitionRJ45 Pin number Definition 16 Thermal printer Users manual Please refer to the methods as below when printer cant work normally. Please contact your supplier directly 6 Faults handling if it still cant work normally. 6.1 Printer does not work Problems Probably reasons Solutions The Power indicator is not light. Printer does not work Printer is not power on. Power on printer Printer switch is not on. Press down the O side of printer button PCB is damaged Contact with agents or factory directly 6.2 Indicator error and buzzer warning Problems Paper indicator is on constantly Buzzer warns Paper out indicator light is on constantly Error indicator is on constantly Buzzer warns Error indicator is blinking Buzzer warns Probably reasons Solutions Paper maybe out Load a new paper roll Paper roll warehouse cover maybe lit up Close paper correctly roll warehouse cover Print head is overheated Voltage is too high Voltage is too low Power off printer power, and wait that print head temperature returns normal. Use assigned voltage to print Use assigned voltage to print 6.3 Problems when it is printing Problems Color strips occur on the paper Printing is not clear or have dirty spots Paper can output normally Vertical printing contents get lost Probably reasons Paper maybe out Solutions Load a new paper roll. Paper roll loading incorrectly Paper cant meet the requirements Print head or printer rubber roller is dirty Printing density sets too light Paper jam Print head or printer rubber roller is dirty Print head error Check paper roll loading correctly or not Use the recommended thermal paper Clean print head or printer rubber roller to satisfy Increase printing density requirements. Open upper cover or check paper feed channel to get to know paper jam. Clean print head or printer rubber roller the Contact supplier or factory directly 17 Thermal printer Users manual 6.4 Problems when cutting paper Problems Cutter blocked or cutter does not returned back. Cutting paper is not so good. Paper jam Probably reasons Cutter is worn or cannot cut paper completely Turbine and worm are worn Motor is burned-out Too many paper scraps Cutter month is worn or paper is too thick The head piece is overheated Driver moves too fast Paper feeds position is not right Solutions Change cutter Change turbine and worm Change motor Eliminate scraps between all the spare parts. Change cutter the printing Reduce driver head piece heating power Adjust specification of TPH. Put in the paper channel between rubber covered roller and TPH to Make paper parallel with it allowable speed to 6.5 Paper jam and cutter retraction troubles removal Please power off if it is paper jam, and eliminate paper jam in correct method. 1. Press the paper cover and open it to eliminate paper jam. Then re-install paper roll to power on. 2. Please use the method as below if step 1 cannot open paper cover:
Warning: Do not open the paper roll warehouse cover forcibly when you cannot open it normally if it is paper jam, which to avoid damaging the printer. 1 Make sure the printer power is off. 2 Take off the cutter adjusting cover in vertical direction as photo. 3 Adjust paper-cutter to make the cutter set back to print mechanism completely as photo direction 4 Open paper cover and eliminate paper jam. 5 Install cutter adjusting cover vertically down. 6 Re-loading paper, close the paper cover and then power on. 18 Thermal printer Users manual 6.6 FCC Warning Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with minimum distance 20cm between the radiator &you body. 19