Mobile Label Printer HM-A300Q USER MANUAL Rev.1.0 Xiamen Hanin Electronic Technology Co.,Ltd. Address:
Room 305A, Angye Building, Pioneering Park, Torch High-tech, Zone, Xiamen E-mail:
support@hprt.com Web:
www.hprt.com Caution Symbol Never touch the thermal head immediately after the printer has been used. Let the thermal head cool for a few minutes before touching it. This symbol is indicate that it is easily damaged. Observe the precautions for handling electrostatic sensitive devices. Safety Precautions To use this product in safety, please follow the precautions given below. Please be sure to read WARNING If you notice smoke, a strange smell, or a strange sound, turn off the power immediately, and remove the USB cable and/or battery pack. Then contact the dealer. If any foreign material (metal scraps, water, or other fluid) enters the printer, immediately turn off the printer and remove the USB cable and/or battery pack. Then, contact your dealer for advice. Continued use of the printer could result in a fire. Never attempt to repair the printer yourself. Also do not disassemble or modify the product. Doing so could lead to injury, fire, or electric shock. Do not touch the tear bar. There is a tear bar inside the paper outlet slot. Neither put your hand in the paper outlet slot while printing is in progress, or put your hand into the outlet even when printing is not in progress. The printer cover can be opened when replacing the paper. However, since the tear bar is on the inside of the printer cover, be careful not to place your face or hands too close to the tear bar. During and immediately after printing, the area around the thermal head is very hot.Do not touch it, as you could be burned. If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh water. Otherwise, skin damage may result. The battery pack may be hot immediately after the product has been used. Using the Printer Some semiconductors can be damaged by static electricity.Be sure to turn off the printer when inserting or removing the battery pack. Do not drop the printer or hit it against a hard object. Do not open the printer cover while the printer is printing. Before you open the printer cover, make sure that printing data is not being sent to the printer. Do not unplug or plug in a USB cable while the printer is printing or during communication. Do not touch a USB connector while the printer is printing. Turn off the printer when you are not using it. When the printer is used in a low temperature environment, the battery's performance will be diminished, and the amount of time that you can use the printer for may be reduced. Do not pull out paper while the printer cover is closed. The heating element and the driver IC of the thermal head are easily damaged. Do not touch them with metal objects, sandpaper, etc. Printing quality may suffer if the thermal head heating element becomes soiled by being touched with your hands. Do not touch the thermal head heating element. There is a risk of damage to the driver IC of the thermal head from static electricity.Never directly Do not operate the printer if there is moisture on the front surface of the head from condensation, touch the IC. etc. Thermal Paper Handling Only use thermal paper with the designated specifications.The printing quality and working life of the thermal head cannot be guaranteed if any paper other than that recommended is used. In particular, if ion concentration of [Na+, K+, Cl-] is high, it may drastically reduce the working life of the thermal head. Please exercise caution. Store the thermal paper in a cool, dry, dark location. Do not rub the thermal paper with a hard object. Do not leave the thermal paper in contact with plastic film, an eraser, or adhesive tape for a long period of time. Do not stack the thermal paper on fresh diazo copies or wet-type copies. Do not use chemical glue on the thermal paper. Do not use thermal paper that has been stored for a long period. Operating Environment for the Printer Before actually unpacking the printer, remember the following points when doing this. Do not use the printer in an environment in which it will be subject to strong shaking while it is printing. Be careful to ensure that the printer is not exposed to direct sunlight. The appropriate environment for using the printer is described below. Temperature: -10C to 52C Humidity: 10% RH to 85% RH (no condensation) Do not place the printer near a copying machine or other device that produces a strong electromagnetic field. Keep the printer sufficiently removed from heaters and other sources of heat. Use the printer in a clean, low-humidity environment that is free from dust. Avoid using the printer in high-humidity rooms. Printer Maintenance Please perform the following maintenance every 6 months. Thermal head heating area of the head. Platen Dip a cotton swab in an alcohol solvent (ethanol, methanol, or isopropyl alcohol), and clean the While turning the platen, use a soft dry cloth to lightly rub the entire surface of the platen and remove any foreign objects. Paper storage unit and the surrounding area Remove any dirt, dust, pieces of paper, etc., from the paper storage unit. Contents 1. Product Overview.......................................................................................................................................1 1.1 Printer & Accessories....................................................................................................................... 2 1.2 Appearance and Components..........................................................................................................3 2. Setup...........................................................................................................................................................4 2.1 Battery Pack......................................................................................................................................4 2.1.1 Inserting into the Printer.......................................................................................................4 2.1.2 Charging the Battery............................................................................................................. 5 2.2 Bluetooth..........................................................................................................................................8 2.3 Loading Paper...................................................................................................................................9 2.4 Menu Settings................................................................................................................................ 11 3. Printer Features........................................................................................................................................12 3.1 Control Panel.................................................................................................................................. 12 3.1.1 Button..................................................................................................................................12 3.1.2 LCD Indication......................................................................................................................13 3.1.3 Buzzer Description...............................................................................................................13 3.2 Self Test...........................................................................................................................................14 3.3 Instruction for Standby(Sleep) Mode.............................................................................................14 4. General Specification................................................................................................................................15 5. Troubleshooting Procedure......................................................................................................................17 5.1 Troubleshooting Guide................................................................................................................... 18 5.1.1 Power Supply Failure...........................................................................................................18 5.1.2 Printing Failure.................................................................................................................... 18 5.1.3 Faulty Sensor....................................................................................................................... 19 5.1.4 Paper Feed Failure...............................................................................................................19 5.1.5 Error Message(Printer Status indication on the LCD)......................................................... 20 HM-A300Q User Manual 1. Product Overview This printer is perfect for logistics, mobile banking systems, retail, POS (point of sale) terminals and other forms of mobile computing. The characteristics of this printer are listed below:
Compact and light Very silent printing thru direct thermal printing method Print speed 60mm/s Support Bluetooth 4.0 Dual Mode Support text and graphic printing Drop-in design that makes it easy to load paper A printer cover that can be opened with the touch of a button Printer cover open sensor, Paper-out sensor, Label gap detection 1 HM-A300Q User Manual 1.1 Printer & Accessories The printer is packaged with the following accessories. If any of these accessories is broken or missing, please contact the dealer that you bought the product. Note:
1) The AC adapter vary by local or region. 2) The packing items are actually based on the order. 2 1.2 Appearance and Components HM-A300Q User Manual 3 HM-A300Q User Manual 2. Setup 2.1 Battery Pack 2.1.1 Inserting into the Printer 1. Make sure that the printer has been turned off before you insert or remove the battery pack. 2. Insert the battery pack into the back of the printer as in the figure shown below, following the direction of the arrow. Press down on the battery pack until the hooks click into place. 3. To remove the battery back, pull back the hook, and use the opposite procedure from the one you used to insert the battery pack. NOTE:
This printer can only use the company's original equipment or approved special battery, otherwise, it may cause damage to the product, battery leakage, fire or explosion. 4 HM-A300Q User Manual 2.1.2 Charging the Battery Insert the battery pack into the printer to charge it. Plug in socket with USB charging. When battery pack runs out of power, the battery icon will flash. It powers off automatically when continues printing. If you want to go on, please charge it. Notes about the Battery Pack General Battery Characteristics The battery is a consumable and its performance over time gradually decreases. While not in use, the battery will slowly discharge itself. Prepare a battery pack that has been charged relatively recently (1 to 2 days earlier). To ensure that the battery lasts for a long time, we recommend that you turn off the printer whenever possible. When used at low temperatures, battery performance will temporarily decline. Be sure to have a fully-charged spare battery standing by if the printer will operate in a cold environment. Charging the Battery Pack The battery pack can be charged at ambient temperatures between 0 and 40C. The time required to charge the battery pack varies depending on the voltage and the ambient 5 temperature. Normally, it takes 3 to 4 hours to charge the battery pack. HM-A300Q User Manual It will take longer to charge the battery pack if you print while charging the battery pack. Do not remove the battery pack while it is being charged. Fully charge the battery prior to using the printer. Otherwise, the performance of the battery may There is no need to completely discharge or use up a rechargeable Lithium-ion battery before be affected. recharge it. It is normal for the battery pack to be hot after it has finished charging or been used. Do not recharge a battery pack that has just been fully charged. Notes about Using the Battery Pack Only use a designated battery pack. Only use the designated battery charging method. You cannot use a USB cable other than the designated USB cable. Do not throw the battery into a fire, place it near a flame or heating device, or leave it in a hot environment (under direct sunlight, in a car, etc.). Do not use a battery pack that has been dropped or subjected to a shock in some other way. Do not disassemble or modify the battery pack. Do not short the terminals of the battery pack or get it wet. Do not place the battery pack in a bag with a small metal object (such as a key). If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh water. Otherwise, skin damage may result. Notes about Storing the Battery Pack Store the battery pack in a cool place. battery. to 25 . If you do not intend to use the battery pack for a long time, be sure to remove it from the printer. Keep the battery out of the reach of children. In addition, be careful that children do not remove the
* We recommend that you store the battery pack in a dry area with an ambient temperature of 15
* Avoid storing the battery in locations with high or extremely low temperatures. 6 HM-A300Q User Manual Battery Disposal and Recycling A battery pack is used to power this device. Since the disposal process of batteries varies from country to country, refer to the appropriate measures mandating the disposal method of the country in which this device is used. If battery pack is not in use for a long time, please remove it after fully charged. And it should be recharged every 3 months. battery. When power is low,battery should be charged in time. If the printer automatically power down because of low power, be sure to charge the battery in 15 days. Otherwise, it will cause permanent damage to the 7 HM-A300Q User Manual 2.2 Bluetooth 1. Press and hold MODE button for approx. 2 seconds, and printer is turned on. Then, it is ready to pair with another Bluetooth device. 2. If necessary, enter the following information into the terminal that you are using. PIN: 1234 (default) Device name: HM-A300-XXXX(default)
(XXXX is the last four digits of Bluetooth address) 8 HM-A300Q User Manual 2.3 Loading Paper 1) Press the cover open button to open the paper cover. 2) Load the roll paper in the orientation shown in the figure below. 3) Pull the end of the roll straight toward you. Then press down on both sides of the printer cover to close it firmly.When you close the printer cover, make sure that it is closed on both sides. 9 4) Use the tear bar to cut the extra paper. HM-A300Q User Manual WARNING 1) Do not touch the tear bar. progress. too close to the tear bar. it, as you could be burned. There is a tear bar inside the paper outlet slot. You could neither put your hand in the paper outlet slot while printing is in progress nor put your hand into the outlet even when printing is not in The paper cover can be opened when replacing the paper, be careful not to place your face or hands 2) During and immediately after printing, the area around the thermal head is very hot. Do not touch 10 HM-A300Q User Manual 2.4 Menu Settings Change the Menu settings by following operations. 1. Press and hold the MODE button for approx. 2 seconds, and printer is turned on. Press and hold both the MODE & FEED. Release the buttons after printer displays Language: English, you can configure the settings. 2.To switch the Menu and option parameter, or return to the previous menu, press MODE button. 3.To switch or confirm the new setting, press FEED button. CAUTION Settings mode. Before changing the menu setting, make sure that the communication with a host device is disconnected. When the printer is under the Bluetooth communication with a host device, it cannot enter the Menu 11 HM-A300Q User Manual 3. Printer Features 3.1 Control Panel 3.1.1 Button 1) MODE Button:
Pressing and holding the MODE button for 2 seconds or more will turn the power on or off. Pressing and holding MODE & FEED buttons for 5 seconds will put the printer into Menu Setting mode. The MODE button can now be used to change Printer MODE status visible on the LCD screen for fast configuration. 2) FEED Button:
for more than one second. When the printer is on, paper can be fed manually by pressing and holding the FEED button In Menu Setting mode,the FEED button can be used to switch and confirm the new setting. 12 HM-A300Q User Manual 3.1.2 LCD Indication LCD will display most of the printer status. Content Mode/Status: Indicates the currently specified printer mode or error status. Remaining battery power :
There is sufficient remaining battery power. The remaining battery power is low. Please charge the battery pack. The remaining battery power is extremely low. Flashing Stop using the printer immediately, and charge the battery pack. Note: If you continue printing at the low remaining battery power status, the printer cannot feed paper properly and may print with condensed (narrow) line spacing. Bluetooth connection status The mark on the left indicates that there is no Bluetooth connection. The mark on the left indicates that there is a Bluetooth connection. 3.1.3 Buzzer Description Buzzer Status No ring Low battery Begin charging/Press button/Cover close Once Twice Three Paper out/Cover open USB disconnected 13 HM-A300Q User Manual 3.2 Self Test You can use self test to check the printers settings. Self Test Procedure:
1)Turn on the power while holding down FEED button. Before you start the self test, make sure that roll paper has been properly loaded into the printer. 2)The printer will print the current printer status, including the firmware version, communication 3)The self test will finish automatically. The printer will be ready to receive data after the self test 3.3 Instruction for Standby(Sleep) Mode The printer in the Standby(Sleep) Mode will recover to the Print Ready Mode when receiving print data Press the FEED button or the MODE button and confirm that the LCD is turned on. When the LCD is not turned on, it is possible that the printer is turned off by the Power OFF mode. In this case, turn the mode. finishes. or button operations. printer on manually. 14 HM-A300Q User Manual Printing Memory Font Power Paper 4. General Specification Item Specifications Printing method Direct line thermal printing Resolution 203dpi (8dots/mm) Printing speed 60mm/s Interface USB, Bluetooth Power saving Sleep mode YES 4MB 8MB GBK: 18x16, 24x24 Alphanumeric ASCII: 9x16, 12x24 RAM Flash Chinese 1D 2D Output Battery Paper type Paper width Barcode EAN-8, EAN-13, 2 and 5 digit add-on. Code 39, Code 93, UCC/EAN128, Code 128, Codebar , Interleaved 2-of-5, UPC-A, UPC-E, 2 and 5 digit add-on, Industrial 2 of 5 QR code,PDF417 gap detection 5V 1A Detection Sensors Printer cover open sensor, Out-of-paper sensor, Label 2000mAh/7.4V rechargeable Li-ion battery Thermal paper or Label paper 44mm or 60mm or 80mm Paper thickness 0.053mmX 0.15mm Roll paper diameter 40mm Recommended paper Thermal paper : P220AG, PD450, FD200, Alpha 400-2.1 Label paper : RICHO 150PSMW, UPM DT80W Operation condition 0C to 50C, 25% to 85%RH Physical Storage condition
-20C to 70C, 5% to 95%RH characteristics Dimension 109(W)108.01(H)55.32(D)mm Weight 382.5g (including battery pack) 50km(not more than 12.5% printing density)/100 million Reliability TPH Software Emulation Driver SDK Windows(7/8/10/Vista/XP) WinCE, Win Mobile, Android, IOS pulses CPCL 15 HM-A300Q User Manual WARNING:
Please use the recommended thermal paper or same quality paper, otherwise it will influence the printing quality and decrease the thermal print head life. Please Use at a room temperature if you want to set the print density to Special. Some types of the paper are not suitable for use in low-temperature environment. Dimensions External Dimension: 109(W)108.01(H)55.32(D)mm Weight
: 382.5g (including battery pack) 16 HM-A300Q User Manual 5. Troubleshooting Procedure When a trouble occurs, confirm its phenomenon, Troubleshooting Guide", and troubleshoot as described below. locate a defective part in accordance with "5.1 Phenomenon:
Cause:
Find a trouble phenomenon in this column. If there are multiple phenomena, take all the corresponding items into consideration. This allows you to specify a hidden defective part. Lists as many possible causes as possible. Guess a trouble cause out of them and take its check method to specify the trouble cause. Check Method:
Describes a check method to specify a trouble cause. Remedy:
Troubleshoot by taking a remedy described in this column. By troubleshooting in accordance with the above-mentioned procedure, you can troubleshoot efficiently with fewer misjudgments. 17 HM-A300Q User Manual 5.1 Troubleshooting Guide 5.1.1 Power Supply Failure Phenomenon Cause Check Method Remedy The battery is not connected Connect the specified battery No Power The battery is discharged Battery level Charge the battery 7.4V Phenomenon Cause Check Method Remedy 5.1.2 Printing Failure The roll paper is loaded upside down. No printing Faulty Main Logic Board Unit. Install the roll paper properly. Replace the Main Logic Board Unit. Faulty connection of the Check connection of the Connect the thermal head thermal head connector. thermal head connector. cable to connector properly. Faulty thermal head. Replace the Mechanism Unit. Faulty connection of the Check connection of the Connect the thermal head Partly not thermal head connector. thermal head connector. cable to connector properly. printed Printer cover one side close. Faulty thermal head. Close printer cover correctly. Replace the Mechanism Unit. Level of battery voltage is low. Check the battery lamp Charge the battery. Printer cover one side close. Faulty thermal head. Close printer cover correctly. Replace the Mechanism Unit. Foreign substance is adhered to Check whether any Dip a cotton swab or soft cloth Faint printout the thermal head. foreign substance are in ethyl alcohol and wipe the adhered to the thermal foreign substance with them. or uneven printout Non-recommended paper is Check whether the paper Replace it with the specified used. being used meets the paper. Faulty mounting of the platen. Check mounting condition Mount the platen properly. on the LCD. head. specification. of the platen. 18 HM-A300Q User Manual 5.1.3 Faulty Sensor Phenomenon Cause Check Method Remedy Check whether the ERROR Faulty paper sensor. lamp flickers when paper is Replace the Mechanism Unit. out. Does not detect presence of paper. Foreign substance is Check whether any foreign attached the paper substance are adhered to the sensor. paper sensor. Remove the foreign substance. Faulty connection of the paper sensor connector. Check connection of the paper sensor connector. Connect the paper sensor cable to connector correctly. 5.1.4 Paper Feed Failure Phenomenon Cause Check Method Remedy The printer cover is not closed properly. Close the printer cover properly. Faulty connection of Check connection of the Connect the motor cable the motor connector. motor connector. to connector correctly. Defective motor. Replace the Mechanism Unit. Battery voltage drop. Charge the battery. Check the battery display of the LCD. Faulty Main Logic Paper is not feed Board Unit. Replace the Main Logic Board Unit. or feed irregularly Faulty mounting of the Check mounting Mount the platen platen. condition of the platen. properly. Paper feed failure. Foreign substance in the gear. Broken gear. Check whether or not the paper is jamming or torn and caught in the paper path. Eliminate unnecessary paper in the paper path and set paper properly. Eliminate the foreign substance. If the gear is broken, replace the Mechanism Unit. 19 HM-A300Q User Manual 5.1.5 Error Message(Printer Status indication on the LCD) Message Description of failure message Remark Cover Open Printer cover is not closed properly. Close printer cover properly. Out of Paper Empty paper. Replace the roll paper. High Temperature Thermal Head is overheat. Is recovered with the automatic which comes to be cool. 20 HM-A300Q User Manual FCC WARNING This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help. The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction. 21