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1 2 | User manual | Users Manual | 1.95 MiB | April 01 2021 |
Portable Thermal Printer HM-E200 SERIES USER MANUAL Rev.1.2 Xiamen Hanin Electronic Technology Co.,Ltd. ADD: Room 305A, Angye Building, Pioneering Park, Torch High-tech, Zone, Xiamen Tel.:
+86-(0)592-5885993 Web: www.hprt.com Caution Symbol Never touch the thermal head immediately after the printer has been used. Let the thermal head cool for a few minutes before touching it. This symbol is indicate that it is easily damaged. Observe the precautions for handling electrostatic sensitive devices. Safety Precautions To use this product in safety, please follow the precautions given below. Please be sure to read WARNING If you notice smoke, a strange smell, or a strange sound, turn off the power immediately, and remove the USB cable and/or battery pack. Then contact the dealer. If any foreign material (metal scraps, water, or other fluid) enters the printer, immediately turn off the printer and remove the USB cable and/or battery pack. Then, contact your dealer for advice. Continued use of the printer could result in a fire. Never attempt to repair the printer yourself. Also do not disassemble or modify the product. Doing so could lead to injury, fire, or electric shock. Do not touch the tear bar. There is a tear bar inside the paper outlet slot. Neither put your hand in the paper outlet slot while printing is in progress, or put your hand into the outlet even when printing is not in progress. The printer cover can be opened when replacing the paper. However, since the tear bar is on the inside of the printer cover, be careful not to place your face or hands too close to the tear bar. During and immediately after printing, the area around the thermal head is very hot.Do not touch it, as you could be burned. If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh water. Otherwise, skin damage may result. The battery pack may be hot immediately after the product has been used. Using the Printer Some semiconductors can be damaged by static electricity.Be sure to turn off the printer when inserting or removing the battery pack. Do not drop the printer or hit it against a hard object. Do not open the printer cover while the printer is printing. Before you open the printer cover, make sure that printing data is not being sent to the printer. Do not unplug or plug in a USB cable while the printer is printing or during communication. Do not touch a USB connector while the printer is printing. Turn off the printer when you are not using it. When the printer is used in a low temperature environment, the battery's performance will be diminished, and the amount of time that you can use the printer for may be reduced. Do not pull out paper while the printer cover is closed. The heating element and the driver IC of the thermal head are easily damaged. Do not touch them with metal objects, sandpaper, etc. Printing quality may suffer if the thermal head heating element becomes soiled by being touched with your hands. Do not touch the thermal head heating element. There is a risk of damage to the driver IC of the thermal head from static electricity.Never directly Do not operate the printer if there is moisture on the front surface of the head from condensation, touch the IC. etc. Thermal Paper Handling Only use thermal paper with the designated specifications.The printing quality and working life of the thermal head cannot be guaranteed if any paper other than that recommended is used. In particular, if ion concentration of [Na+, K+, Cl-] is high, it may drastically reduce the working life of the thermal head. Please exercise caution. Store the thermal paper in a cool, dry, dark location. Do not rub the thermal paper with a hard object. Do not leave the thermal paper in contact with plastic film, an eraser, or adhesive tape for a long period of time. Do not stack the thermal paper on fresh diazo copies or wet-type copies. Do not use chemical glue on the thermal paper. Do not use thermal paper that has been stored for a long period . Operating Environment for the Printer Before actually unpacking the printer, remember the following points when doing this. Do not use the printer in an environment in which it will be subject to strong shaking while it is printing. Be careful to ensure that the printer is not exposed to direct sunlight. The appropriate environment for using the printer is described below. Temperature: -5C to 50C Humidity: 25% RH to 85% RH (no condensation) Do not place the printer near a copying machine or other device that produces a strong electromagnetic field. Keep the printer sufficiently removed from heaters and other sources of heat. Use the printer in a clean, low-humidity environment that is free from dust. Avoid using the printer in high-humidity rooms. Printer Maintenance Please perform the following maintenance every 6 months. Thermal head heating area of the head. Platen Dip a cotton swab in an alcohol solvent (ethanol, methanol, or isopropyl alcohol), and clean the While turning the platen, use a soft dry cloth to lightly rub the entire surface of the platen and remove any foreign objects. Paper storage unit and the surrounding area Remove any dirt, dust, pieces of paper, etc., from the paper storage unit. Card reader Regularly blow air onto the card reader to remove any dust from the card slot. Using a Magnetic Card Do not bring magnets near the card, and do not store the card near a device that produces a magnetic field (such as a mobile phone, speaker, or TV). If you do so, the data on the card may be deleted. so, the card may bend. Do not leave the card in a high-temperature environment (such as the dashboard of a car).If you do Do not touch the card with dirty or wet hands. Also, do not attach adhesive tape or glue to the card. Failing to follow the above precautions could cause the card to stop working properly. Contents 1. Product Overview.......................................................................................................................................1 1.1 Printer & Accessories....................................................................................................................... 2 1.2 Appearance and Components..........................................................................................................3 2. Setup...........................................................................................................................................................4 2.1 Battery Pack......................................................................................................................................4 2.1.1 Inserting into the Printer.......................................................................................................4 2.1.2 Charging the Battery............................................................................................................. 5 2.2 Bluetooth..........................................................................................................................................8 2.3 Loading Paper...................................................................................................................................9 2.4 Menu Settings................................................................................................................................ 12 2.5 Belt Clip.......................................................................................................................................... 17 2.5.1 Install the Belt Clip.............................................................................................................. 17 2.5.2 Using the Belt Clip............................................................................................................... 17 3. Printer Features........................................................................................................................................18 3.1 Control Panel.................................................................................................................................. 18 3.1.1 Button..................................................................................................................................18 3.1.2 Panel Lamp.......................................................................................................................... 19 3.1.3 LCD Indication......................................................................................................................19 3.1.4 Buzzer Description...............................................................................................................20 3.2 Self Test...........................................................................................................................................21 3.2.1 Self Test Procedure..............................................................................................................21 3.2.2 Printing the Bluetooth Device Name and Barcode Information......................................... 21 3.3 Instruction for Standby(Sleep) Mode.............................................................................................22 3.4 Magnetic Card Reader....................................................................................................................23 4. Paper........................................................................................................................................................ 25 4.1 Paper Specification.........................................................................................................................25 4.2 Recommended Paper..................................................................................................................... 25 4.3 Printing Range................................................................................................................................ 25 4.4 Specification of Black Mark............................................................................................................ 26 5. General Specification................................................................................................................................27 6. Detailed Specification...............................................................................................................................30 7. Interface................................................................................................................................................... 31 7.1 USB for Battery Charge...................................................................................................................31 7.2 Bluetooth........................................................................................................................................32 8. Specifications of Accessories....................................................................................................................33 8.1 Battery Pack....................................................................................................................................33 8.2 Belt Clip.......................................................................................................................................... 33 9. Troubleshooting Procedure......................................................................................................................34 9.1 Troubleshooting Guide................................................................................................................... 35 9.1.1 Power Supply Failure...........................................................................................................35 9.1.2 Printing Failure.................................................................................................................... 35 9.1.3 Faulty Sensor....................................................................................................................... 36 9.1.4 Paper Feed Failure...............................................................................................................36 9.1.5 Error Message(Printer Status indication on the LCD)......................................................... 37 HM-E200 User Manual 1. Product Overview This printer is perfect for mobile banking systems, retail, POS (point of sale) terminals and other forms of mobile computing. The characteristics of this printer are listed below:
Pocket size (84.4x126.8x51.5mm) Extremely light and mobile (237g including Battery pack) Very silent printing thru direct thermal printing method Print speed 110mm/s Support Bluetooth Ver3.0/4.0[BLE] Dual Mode Support Secure Magnetic Stripe Reader <Model with Card Reader>
*AES or 3DES encryption
*DUKPT Key Management Support Graphic LCD(128x64 dots) with Blue Backlight Belt Clip as a standard accessory Support text and graphic printing Drop-in design that makes it easy to load paper A printer cover that can be opened with the touch of a button Printer cover open sensor, Paper-out sensor, Black mark sensor, Label gap detection 1 HM-E200 User Manual 1.1 Printer & Accessories The printer is packaged with the following accessories. If any of these accessories is broken or missing, please contact the dealer that you bought the product. Note: The AC adapter vary by local or region. 2 1.2 Appearance and Components HM-E200 User Manual 3 HM-E200 User Manual 2. Setup 2.1 Battery Pack 2.1.1 Inserting into the Printer 1. Make sure that the printer has been turned off before you insert or remove the battery pack. 2. Insert the battery pack into the back of the printer as in the figure shown below, following the direction of the arrow. Press down on the battery pack until the hooks click into place. 3. To remove the battery back, pull back the hook, and use the opposite procedure from the one you used to insert the battery pack. 4 HM-E200 User Manual 2.1.2 Charging the Battery Insert the battery pack into the printer to charge it. Plug in socket with USB charging. When battery pack runs out of power, the battery icon will flash. It powers off automatically when continues printing. If you want to go on, please charge it. Battery charging POWER lamp will always flash in green color and goes off when fully charged. Charging the printer when it is on, even if battery icon on the LCD shows fully charged, turn off the printer and let the battery charge until the POWER lamp goes off for fully charge. Notes about the Battery Pack General Battery Characteristics The battery is a consumable and its performance over time gradually decreases. While not in use, the battery will slowly discharge itself. Prepare a battery pack that has been charged relatively recently (1 to 2 days earlier). To ensure that the battery lasts for a long time, we recommend that you turn off the printer whenever possible. When used at low temperatures, battery performance will temporarily decline. Be sure to have a fully-charged spare battery standing by if the printer will operate in a cold environment. 5 HM-E200 User Manual Charging the Battery Pack The battery pack can be charged at ambient temperatures between 0 and 40C. The time required to charge the battery pack varies depending on the voltage and the ambient temperature. Normally, it takes 3 to 4 hours to charge the battery pack. It will take longer to charge the battery pack if you print while charging the battery pack. Do not remove the battery pack while it is being charged. Fully charge the battery prior to using the printer. Otherwise, the performance of the battery may be affected. recharge it. There is no need to completely discharge or use up a rechargeable Lithium-ion battery before It is normal for the battery pack to be hot after it has finished charging or been used. Notes about Using the Battery Pack Only use a designated battery pack. Only use the designated battery charging method. You cannot use a USB cable other than the designated USB cable. Do not throw the battery into a fire, place it near a flame or heating device, or leave it in a hot environment (under direct sunlight, in a car, etc.). Do not use a battery pack that has been dropped or subjected to a shock in some other way. Do not disassemble or modify the battery pack. Do not short the terminals of the battery pack or get it wet. Do not place the battery pack in a bag with a small metal object (such as a key). If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh water. Otherwise, skin damage may result. Notes about Storing the Battery Pack Store the battery pack in a cool place. battery. to 25 . If you do not intend to use the battery pack for a long time, be sure to remove it from the printer. Keep the battery out of the reach of children. In addition, be careful that children do not remove the
* We recommend that you store the battery pack in a dry area with an ambient temperature of 15
* Avoid storing the battery in locations with high or extremely low temperatures. 6 HM-E200 User Manual Battery Disposal and Recycling A battery pack is used to power this device. Since the disposal process of batteries varies from country to country, refer to the appropriate measures mandating the disposal method of the country in which this device is used. recharged every 3 months. battery. If the battery pack is not in use for a long time, please remove it after fully charged. And it should be When power is low,battery should be charged in time. If the printer automatically power down because of low power, be sure to charge the battery in 15 days. Otherwise, it will cause permanent damage to the 7 HM-E200 User Manual 2.2 Bluetooth 1. Press and hold MODE button for approx. 2 seconds, and printer is turned on. Then, it is ready to pair with another Bluetooth device. 2. If necessary, enter the following information into the terminal that you are using. PIN: 1234 (default) Device name: HM-E200-XXXXX(default)
(XXXXX is the last digits of the Product Serial Number) Notes:
1.HM-E200 has two Bluetooth modes:
a) One is Bluetooth Ver3.0 with PIN for Android or Windows system. PIN and Device name can be changed through Star Utility. To obtain this utility, please contact with your dealer. b) Another is Bluetooth 4.0(BLE) without PIN for iOS system. 2.HM-E200 changes the Bluetooth mode automatically by host system. 3.Pairing sets one by one in order, otherwise it cant figure out which one succeeds in pairing. 8 HM-E200 User Manual 2.3 Loading Paper Refer to Section 4 Paper (p. 25), to select roll paper that conforms to the specifications. 1) Press the cover open button to open the paper cover. 2) Load the roll paper in the orientation shown in the figure below. 9 3) Pull the end of the roll straight toward you. Then press down on both sides of the printer cover to close it firmly.When you close the printer cover, make sure that it is closed on both sides. HM-E200 User Manual 4) Use the tear bar to cut the extra paper. CAUTION cover and close it correctly. When ERROR lamp is flashing, please make sure the cover is closed correctly. If its not, open the When the paper is jammed, be sure to open the printer cover before removing the jammed paper. Do not under any circumstances try to pull out the jammed paper forcefully while the printer cover is closed, doing so may damage parts of the printer. 10 HM-E200 User Manual Caution Symbol Never touch the thermal head immediately after the printer has been used. Also, even when the thermal head is not hot, do not touch it, because static electricity can damage the devices inside the thermal head. WARNING 1) Do not touch the tear bar. in progress. too close to the tear bar. it, as you could be burned. There is a tear bar inside the paper outlet slot. You could neither put your hand in the paper outlet slot while printing is in progress nor put your hand into the outlet even when printing is not The paper cover can be opened when replacing the paper, be careful not to place your face or hands 2) During and immediately after printing, the area around the thermal head is very hot. Do not touch 11 HM-E200 User Manual 2.4 Menu Settings Change the Menu settings by following operations. (Refer to P16 Menu Setting Table) 1. Press and hold the MODE button for approx. 2 seconds, and printer is turned on. 2. Press and hold both the MODE & FEED. Release the buttons after printer displays Enter Menu Mode, then you can configure the settings. 3. To switch the Menu and option parameter , or return to the previous menu, press MODE button. 4. To move the cursor(_), entry the printer mode, or confirm the new setting, press FEED button. CAUTION Settings mode. Before changing the menu setting, make sure that the communication with a host device is disconnected. When the printer is under the Bluetooth communication with a host device, it cannot enter the Menu 12 HM-E200 User Manual Example When you want to change the settings of the printer mode as shown below, Item Factory Setting Configuration Example 1 Density 0(Medium) 1(Low) 2 Standby Time 0060(Sec) 3 Auto Off Time 0120(Min) 0080(Sec) 1120(Min) 4 Paper Type 0(Receipt) 2(BM(L-Front)) 5 Language 6 Factory Reset 1(EN) 1(OK) 0(CH) 0(Cancel) Press and hold the MODE & FEED buttons for 5 seconds. You will see present Enter Menu Mode in the LCD. Press the MODE button once to switch the menu item. Display: 1 Self Test 2 System Setting Press and hold the FEED button for 2 seconds to get into the menu. Display:
1 Darkness 2 Standby Time 3 Power Off Time 4 Paper Type 5 Language 6 Factory Reset 7 Prior Menu 0-Medium 1-Low 2-High 3-Special 0 Press MODE button to switch the menu item, then press the FEED button once to enter the menu. Press the FEED button once to get into the Density menu. Display: Darkness:
Press the MODE button once to input the number 1, then press and hold FEED button to confirm the new setting and return to the previous menu. 0(Medium) 1(Low) 13 HM-E200 User Manual Please use at a room temperature if you want to set the density to 3 Special. Some type of the paper are not suitable for use in low temperature environment. Press the MODE button once to switch the menu item--Standby Time. Press the FEED button once to get into the menu. Display:
Standby Time:
[0010-9999(Sec)]
0060 Press the FEED button twice to move cursor(-), then press the MODE button twice to input the number: 8, finally press and hold FEED button to confirm the new setting and return to the previous menu.
(The standby time has set to 80 seconds) 0060(Sec) 0080(Sec) When set the parameter to 0000, the standby time becomes invalid. If set the parameter to 001~ 009, it will return to the previous setting, so do not set it. Press the MODE button once to input the number on : 1, then press and hold FEED button to confirm Press the MODE button twice to switch the menu item--Power Off Time. Press the FEED button once to get into the menu. Display:
Power Off Time:
[0000-9999(Min)]
0120 the new setting and return to previous menu.
(The auto off time has set to 11200 minutes) 0120(Min) 1120(Min) When set the parameter to 0000, the auto off time becomes invalid. Press the MODE button 3 times to switch the menu item--Paper Type. Press the FEED button once to get into the menu. Display:
0-Receipt 1-BM(L-Back) 2-BM(L-Front) 3-BM(R-Back) 4-BM(R-Front) 5-Label 0 14 Press the MODE button twice to input the number:2, then press and hold FEED button to confirm the HM-E200 User Manual new setting and return to the previous menu.
(The paper type has set to BM(L-Front)) 0(Receipt) 2(BM(L-Front)) Press the MODE button 4 times to switch the menu item--Language. Press the FEED button once to get into the menu. Display:
Select Language 0-EN 1-CH Press the MODE button 5 times to switch the menu item--Factory Reset. Press the FEED button once to get into the menu. Display:
0-Cancel 1-OK When the setting does not need to be reset, press and hold FEED button to return to the previous menu. Press the MODE button 6 times to switch the menu item--Prior Menu. Press the FEED button once to return to the prior menu. Display:
1 Self Test Press the FEED button once to enter the menu item--Self Test Display:
2 System Setting 3 Exit Menu 1 Print 2 Calibrate 3 Hex Dump Mode 4 Prior Menu Press the FEED button once, you will see present Press Feed To Print in the LCD, press FEED button, the new settings will be printed. If the settings were not configured correctly, follow the above procedure to configure the settings again. 0 0 15 HM-E200 User Manual Menu Setting Table First-level menu Second-level menu Third-level menu Default 1 Self Test 1 Print 2 Calibrate Press Feed To Print Please press feed key to calibrate... 3 Hex Dump Mode Hex Dump Mode 4 Previous Menu
1 Density Medium 2 Standby Time Standby Time: [0010-9999(Sec)]
60 Sec 3 Power Off Time Power Off Time:[0000-9999(Min)]
120 Min 2 System Setting 4 Paper Type 5 Language 6 Factory Reset 7 Prior Menu 3 Exit Menu Receipt EN Cancel
0-Medium 1-Low 2-High 3-Special 0-Receipt 1-BM(L-Back) 2-BM(L-Front) 3-BM(R-Back) 4-BM(R-Front) 5-Label 0-EN 1-CH 0-Cancel 1-OK
16 HM-E200 User Manual 2.5 Belt Clip 2.5.1 Install the Belt Clip Follow the procedure below to attach the belt clip to the printer. 1. Make sure that you are attaching the belt clip in the right orientation, then screw the screw that comes with the belt clip into the designated screw hole to attach the belt clip to the printer. 2. Use a screw driver to firmly screw in the screw. 2.5.2 Using the Belt Clip When the printer is attached to your belt, you can use it like the picture below. Note: Be careful not to drop when use a belt clip.Velcro be securely fixed. Hold the printer firmly with your hand when you swipe a magnetic stripe card or cut paper. If it is not held firmly, you may fail to read card data or cannot cut paper smoothly with the tear bar. 17 HM-E200 User Manual 3. Printer Features 3.1 Control Panel 3.1.1 Button 1) MODE Button:
Pressing and holding the MODE button for 2 seconds or more will turn the power on or off. Pressing and holding MODE & FEED buttons for 5 seconds will put the printer into Menu Setting mode. The MODE button can now be used to change Printer MODE status visible on the LCD screen for fast configuration .
(Refer to 2.4 Menu Settings for details about mode conversion) When the printer is on, paper can be fed manually by pressing and holding the FEED button In Menu Setting mode,the FEED button can be used to move cursor(_) and confirm the new 2) FEED Button :
for more than one second. setting. 18 HM-E200 User Manual 3.1.2 Panel Lamp 1) POWER (Green): Printer is ON and ready to receive data. 2) ERROR (Red): Indicates an error has occurred. (Eg: Paper Out, Cover Open, etc) Power lamp Error lamp
(green) Flash Flash ON ON ON ON ON Flash
(red) OFF OFF OFF OFF OFF OFF Flash Flash Status Power-on charging Power-off charging Power-on charging, Battery full Power-off charging, Battery full Power on Standby Paper out Cover open 3.1.3 LCD Indication LCD will display most of the printer status. 1) The 128 x 64 dots display shows alphanumeric characters. 2) Content Remaining battery power :
Mode/Status: Indicates the currently specified printer mode or error status. There is sufficient remaining battery power. The remaining battery power is low. Please charge the battery pack. The remaining battery power is extremely low. Flashing Stop using the printer immediately, and charge the battery pack. Note: If you continue printing at the low remaining battery power status, the printer cannot feed paper properly and may print with condensed (narrow) line spacing. Bluetooth connection status The mark on the left indicates that there is no Bluetooth connection. The mark on the left indicates that there is a Bluetooth connection. 19 HM-E200 User Manual Paper type Receipt Black mark (Front) Black mark (Back) Out of paper 3.1.4 Buzzer Description Buzzer Status No ring Low battery Begin charging/Press button/Cover close Once Twice Three Paper out/Cover open USB disconnected 20 HM-E200 User Manual Before you start the self test, make sure that roll paper has been properly loaded into the printer. 3.2 Self Test You can use self test to check the printers settings. 3.2.1 Self Test Procedure 1) Turn on the power while holding down FEED button. 2) The printer will print the current printer status, including the firmware version, bluetooth information, barcode information. finishes. 3) The self test will finish automatically. The printer will be ready to receive data after the self test 3.2.2 Printing the Bluetooth Device Name and Barcode Information Follow the procedure in section 3.2.1 to perform a self test. 21 HM-E200 User Manual 3.3 Instruction for Standby(Sleep) Mode The printer in the Standby(Sleep) Mode will recover to the Print Ready Mode when receiving print data Press the FEED button or the MODE button and confirm that the LCD is turned on. When the LCD is not turned on, it is possible that the printer is turned off by the Power OFF mode. In this case, turn the or button operations. printer on manually. 22 HM-E200 User Manual 3.4 Magnetic Card Reader Please keep the following points in mind when reading a card. Swipe the card with its magnetic stripe side towards the printer. Hold the card in the center and swipe it straight at a steady speed in the directions of arrows.You can swipe the card in either direction to read the data. Be sure to hold the printer firmly with your hand while swiping. Pay attention to the hand you hold the printer, you finger should not touch the cover of the MSR slot, if not, the card cannot be read properly. (See correct example on Figure 3.4-2) If you hold the corner of the card, it is difficult to swipe it straight so that you may fail to read the card data.So hold the card in the center when you swipe the card. Figure 3.4-1 Figure 3.4-2 A buzzer will sound once when a card is successfully read, and you will see present MSR read When the printer fails to read the card, the buzzer will sound three times and you will see present MSR read failure in the LCD. Please check the orientation of the card, and slide it through success in the LCD. the reader slot again. Note:
1.Swiping JIS card is also under MSR mode. 2.JIS card operation is same as MSR card operation. 23 Correct example:
Incorrect example:
To grasp a magnetic card To move a magnetic card HM-E200 User Manual Make sure the magnetic stripe is towards to the magnetic head. Hold the card in the center as illustrated below and swipe it straight at a steady speed in the direction of arrows. If you grasp the front/rear part of a card and move it through the MSR slot,the front /rear part is loose and a read error occurs. If you insert a card tilted upward/downward into the MSR slot,the card does not move horizontally and a read error occurs. If you extract a card at the end of the MSR slot by lifting up or lowering down,the card is not maintained and a read error occurs. If you insert a card into the middle part of the MSR card ,the card is not read correctly and read error occurs,or if you move the card back or forth by force after inserting into the MSR slot,the card is not read correctly and a read error occurs. 24 4. Paper 4.1 Paper Specification Paper type Paper width Thermal paper 58mm Paper thickness 0.053mmX0.12mm Roll paper diameter 13mm40.5mm 4.2 Recommended Paper Manufacturer Mitsubishi Paper Mills Limited Oji Paper Co., Ltd. Appvion, Inc Oji Paper Co., Ltd. 4.3 Printing Range HM-E200 User Manual Product Name P220AG PD450 Alpha 400-2.1 FD200 CAUTION end. lighter. 1) Do not use roll paper whose end is glued to its core, because the printer will be unable to properly detect the end of the paper. Also, we recommend that you use roll paper that has a roll end mark at its 2) Chemicals and oil may cause the roll paper to change color or cause the printed characters to become 3) Please be aware that the roll paper can be affected by heat, humidity, and direct sunlight. 4) The roll paper may change color if you scratch it with your fingernail, a hard piece of metal, etc. 25 HM-E200 User Manual 4.4 Specification of Black Mark HM-E200 supports black mark on both sides of the paper and the specification of black mark is illustrated by the following image. Note:PCS value of BM should be more than 0.9 26 HM-E200 User Manual
(1/2) 5. General Specification Table 5-1 General Specification Item Specifications Printing method Direct line thermal printing Printing Resolution 203dpi (8dots/mm) Printing speed 110mm/s Valid printing width 48mm (384dots) Bluetooth Spec Bluetooth Ver 3.0/4.0 [BLE]
Dual Mode Frequency range 2.4GHz ISM band Data transmission rate 115200bps adjustable Data bit Parity bit Stop bit SSP YES 8 data bit fixed No parity fixed 1 stop bit fixed Compatible Alphanumeric: 9x17, 12x24 dots Kanji:24x24 dots UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODE128, CODE93 QR code, PDF417 Support bitmap printing with different density and user defined bitmap printing Printer cover open sensor, Paper-out sensor, Black mark sensor, Label gap detection Power saving Sleep mode Memory Flash 4MByte USB, Bluetooth, Wifi (Optional) Interface Bluetooth Character Set Font Barcode Symbologies 1D 2D Graphics Detection Sensors LED lamp Power lamp Error lamp Green Red 27 Table 5-1 General Specification(Continued) HM-E200 User Manual Parameter
(2/2) Charging Output DC 5V 1A Power supply keep working for about 1 hour(printing full lines of 1300mA 3.7V rechargeable battery pack operating time characters) Item USB charge Battery Battery Format Security Paper type Paper width LCD MSR
(Single Head) 128 x 64 dots with Blue Backlight ISO 7810, ISO 7811, ISO7812 1st, 2nd and 3rd Track/ JISII AES or 3DES encryption. DUKPT Key Management Track Reading Thermal paper 57.50.5mm Paper Paper thickness 0.053mmX 0.12mm Roll paper diameter 13mm40.5mm Recommended paper P220AG, PD450, FD200, Alpha 400-2.1 Operation condition
-5C to 50C, 25% to 85%RH Physical Storage condition
-30C to 60C, 5% to 95%RH characteristics Dimension 84.4(W) x 126.8(D) x 51.5(H) mm Weight 237g (including battery pack) 50km(not more than 12.5% printing density)/100 million pulses ESC/POS Win xp/Win 7/Win 8/Win 10/Linux WinCE, Win Mobile, Android, IOS,Linux Reliability TPH Software Emulation Driver SDK WARNING:
Please use the recommended thermal paper or same quality paper, otherwise it will influence the printing quality and decrease the thermal print head life. Please use at a room temperature if you want to set the print density to Special. Some types of the paper are not suitable for use in low-temperature environment. 28 HM-E200 User Manual Dimensions External Dimension: 84.4mm (W) x 126.8mm(D) x 51.5mm (H) Weight
: 237g (including battery pack) 29 HM-E200 User Manual 6. Detailed Specification Item Specification Hardware specification MCU: 32bits RISC, FLASH : 256K bytes, RAM: 48K Bytes Bluetooth frequencies 2.402-2.48 GHz Bluetooth module basic clocking 40MHz Bluetooth output 3.001mW (4.773dBm) 30 HM-E200 User Manual 7. Interface 7.1 USB for Battery Charge HM-E200 printer has a USB interface for Battery charging and is connected by means of 5pin micro USB socket.In the following table, the signals present on the micro USB socket are listed. Pin No. 1 2 3 4 5 SIGNAL VBUS D-
D+
NC GND USB cable 31 HM-E200 User Manual 7.2 Bluetooth Bluetooth Spec. Frequency Range Data Transmission Rate Data Bit Parity Bit Stop Bit SSP Category Specification Bluetooth Ver 3.0/4.0 [BLE] Dual Mode 2.4GHz ISM band 115200bps adjustable 8 data bit fixed No parity fixed 1 stop bit fixed Compatible PIN code: 1234 as default Device Name: HM-E200-XXXXX
(XXXXX is the last 5 digits of the Product Serial Number) 32 HM-E200 User Manual 8. Specifications of Accessories 8.1 Battery Pack 3.7V, 1300mAh Rechargeable Lithium-ion Safety Approvals: PSE 8.2 Belt Clip 33 HM-E200 User Manual 9. Troubleshooting Procedure When a trouble occurs, confirm its phenomenon, Troubleshooting Guide", and troubleshoot as described below. locate a defective part in accordance with "9.1 Phenomenon:
Cause:
Find a trouble phenomenon in this column. If there are multiple phenomena, take all the corresponding items into consideration. This allows you to specify a hidden defective part. Lists as many possible causes as possible. Guess a trouble cause out of them and take its check method to specify the trouble cause. Check Method:
Describes a check method to specify a trouble cause. Remedy:
Troubleshoot by taking a remedy described in this column. By troubleshooting in accordance with the above-mentioned procedure, you can troubleshoot efficiently with fewer misjudgments. 34 HM-E200 User Manual 9.1 Troubleshooting Guide 9.1.1 Power Supply Failure Phenomenon Cause Check Method Remedy The battery is not connected Connect the specified battery No Power The battery is discharged Battery level Charge the battery 3.7V Phenomenon Cause Check Method Remedy 9.1.2 Printing Failure The roll paper is loaded upside down. No printing Faulty Main Logic Board Unit. Install the roll paper properly. Replace the Main Logic Board Unit. Faulty connection of the Check connection of the Connect the thermal head thermal head connector. thermal head connector. cable to connector properly. Faulty thermal head. Replace the Mechanism Unit. Faulty connection of the Check connection of the Connect the thermal head Partly not thermal head connector. thermal head connector. cable to connector properly. printed Printer cover one side close. Faulty thermal head. Close printer cover correctly. Replace the Mechanism Unit. Level of battery voltage is low. Check the battery lamp Charge the battery. Printer cover one side close Faulty thermal head. Close printer cover correctly Replace the Mechanism Unit. Foreign substance is adhered to Check whether any Dip a cotton swab or soft cloth Faint printout the thermal head. foreign substance are in ethyl alcohol and wipe the adhered to the thermal foreign substance with them. or uneven printout Non-recommended paper is Check whether the paper Replace it with the specified used. being used meets the paper. Faulty mounting of the platen. Check mounting condition Mount the platen properly. on the LCD. head. specification. of the platen. 35 HM-E200 User Manual 9.1.3 Faulty Sensor Phenomenon Cause Check Method Remedy Check whether the ERROR Faulty paper sensor. lamp flickers when paper is Replace the Mechanism Unit. out. Does not detect presence of paper. Foreign substance is Check whether any foreign attached the paper substance are adhered to the sensor. paper sensor. Remove the foreign substance. Faulty connection of the paper sensor connector. Check connection of the paper sensor connector. Connect the paper sensor cable to connector correctly. 9.1.4 Paper Feed Failure Phenomenon Cause Check Method Remedy The printer cover is not closed properly. Close the printer cover properly. Faulty connection of Check connection of the Connect the motor cable the motor connector. motor connector. to connector correctly. Defective motor. Replace the Mechanism Unit. Battery voltage drop. Charge the battery. Check the battery display of the LCD. Faulty Main Logic Paper is not feed Board Unit. Replace the Main Logic Board Unit. or feed irregularly Faulty mounting of the Check mounting Mount the platen platen. condition of the platen. properly. Check whether or not the paper is jamming or torn and caught in the paper path. Paper feed failure Foreign substance in the gear. Broken gear 36 Eliminate unnecessary paper in the paper path and set paper properly. Eliminate the foreign substance. If the gear is broken, replace the Mechanism Unit. HM-E200 User Manual 9.1.5 Error Message(Printer Status indication on the LCD) Message Description of failure message Remark Cover Open Printer cover is not closed properly. Close printer cover properly. Out of Paper Empty paper Replace the roll paper. High Temperature Thermal Head is overheat. Is recovered with the automatic which comes to be cool. 37 HM-E200 User Manual FCC WARNING This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help. The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction. FCC ID: 2AUTE-HM-E200 38
1 2 | ID label and location | ID Label/Location Info | 142.24 KiB | April 01 2021 |
Portable Thermal Printer Model: HM-E200 Input: 5) 1A FCC ID: 2AUTE-HM-E200 C De Xiamen Hanin Electronic Technology Co.,Ltd. Room 305A, Angye Building, Pioneering Park, Torch High-tech,Zone, Xiamen Importer: xxxx Address: xxxx
1 2 | Confidentiality | Cover Letter(s) | 153.42 KiB | April 01 2021 |
Xiamen Hanin Electronic Technology Co.,Ltd. C5266091_X10_Ed.2 Date: 3/19/2021 Office of Engineering Technology Federal Communications Commission 7435 Oakland Mills Road Columbia, MD 21046 Subject: Request for Confidentiality FCC ID: 2AUTE-HM-E200 To Whom It May Concern, Pursuant to the provisions of Sections 0.457 and 0.459 of Commission's rules
(47CFR0.457, 0.459), we are requesting the Commission to withhold the following attachment(s) as confidential document from public disclosure. Exhibits ID Label/Location Attestation Statement External Photos Block Diagram Schematics Test Report Test Setup Photos Users Manual Internal Photos Parts List / Tune Up RF Exposure Info Operational Description Cover Letter(s) SDR Software / Security Info Long-Term Confidentiality No No No No No NOTE 1 NOTE 1 No No Short-Term Confidentiality NOTE 2 No No No No No No NOTE 1: Long-Term Confidentiality may be permitted under special conditions (See II. LONG-TERM CONFIDENTIALITY, Section 3 of KDB 726920, use last in force) NOTE 2: Short-Term Confidentiality can be requested for a maximum of 180 days from the date of the grant. Above mentioned document contains detailed system and equipment description are considered as proprietary information in operation of the equipment. The public disclosure of above documents might be harmful to our company and would give competitor an unfair advantage in the market. In case of short-term Confidentiality, the applicant requests the exhibits selected above are withheld from public view for a period of ______ days from the date of the Grant of Equipment Authorization and prior to marketing. It is our understanding that all measurement test reports, FCC ID label format and correspondent during certification review process cannot be granted as confidential documents and those information will be available for public review once the grant of equipment authorization is issued. 1/1 C5266091_X10_Ed.2 Sincerely, Signature:
Name: Qinqin Yu Title: Certified Engineer 1/1
1 2 | Family declaration | Attestation Statements | 146.33 KiB | April 01 2021 |
Xiamen Hanin Electronic Technology Co.,Ltd. Model difference statement Product Name: Portable Thermal Printer Model No.: HM-E200, HM-E210, HM-E220, HM-E230, HM-E250, HM-E260, HM-E280, HM-
E288, HM-E290, BMEU22, BMEU23, BMEU24, BMEU25, BMEX21, BMEX22, BMEX23, BMEX24, BMEX25, ME21 We (Xiamen Hanin Electronic Technology Co.,Ltd. Room 305A, Angye Building, Pioneering Park, Torch High-tech, Zone, Xiamen) hereby state that all models above are identical in interior structure, electrical circuits and components, and just the model names and appearance of the color are different for marking requirement. Signature:
Name / title: Qinqin Yu/ Certified Engineer Tel: 15705965171 Email: yuqinqin@prttech.com Date: 3.19.2021
1 2 | Letter Authorization | Cover Letter(s) | 99.21 KiB | April 01 2021 |
C5266091_X8_Ed.1 Letter of Authorization Company: Xiamen Hanin Electronic Technology Co.,Ltd. Address: Room 305A, Angye Building, Pioneering Park, Torch High-tech, Zone, Xiamen Product Name: Portable Thermal Printer Model Number: HM-E200, HM-E210, HM-E220, HM-E230, HM-E250, HM-
E260, HM-E280, HM-E288, HM-E290, BMEU22, BMEU23, BMEU24, BMEU25, BMEX21, BMEX22, BMEX23, BMEX24, BMEX25, ME21 FCC Identifier: 2AUTE-HM-E200 We authorize LGAI Technological Center S.A., Ronda de la Font del Carme, s/n, 08193 Bellaterra, Spain, to act on our behalf on all matters concerning the above named equipment. Any individual within LGAI Technological Center S.A. is authorized to act on our behalf and take action on the application. We declare that authorize LGAI Technological Center S.A., Ronda de la Font del information Carme, s/n, 08193 Bellaterra, Spain, related to the approval project to the Federal Communication Commission and to discuss any issues concerning the approval application. Any and all acts carried out by LGAI Technological Center S.A. on our behalf shall have the same effect as acts of our own. is allowed to forward all Name: Qinqin Yu Date:
3/19/2021 Title: Certified Engineer Signature of applicant:
1/1
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2021-04-01 | 2402 ~ 2480 | DTS - Digital Transmission System | Original Equipment |
2 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 | Effective |
2021-04-01
|
||||
1 2 | Applicant's complete, legal business name |
Xiamen Hanin Electronic Technology Co.,Ltd.
|
||||
1 2 | FCC Registration Number (FRN) |
0028895233
|
||||
1 2 | Physical Address |
Room 305A, Angye Building, Pioneering Park Torch High-tech,Zone
|
||||
1 2 |
Room 305A, Angye Building, Pioneering Park
|
|||||
1 2 |
Xiamen, N/A
|
|||||
1 2 |
China
|
|||||
app s | TCB Information | |||||
1 2 | TCB Application Email Address |
e******@applus.com
|
||||
1 2 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 | Grantee Code |
2AUTE
|
||||
1 2 | Equipment Product Code |
HM-E200
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 | Name |
Q**** Y****
|
||||
1 2 | Title |
Certified Engineer
|
||||
1 2 | Telephone Number |
15705********
|
||||
1 2 | Fax Number |
+86-(********
|
||||
1 2 |
y******@prttech.com
|
|||||
app s | Technical Contact | |||||
1 2 | Firm Name |
Shenzhen Microtest Co., Ltd
|
||||
1 2 | Name |
L**** s********
|
||||
1 2 | Physical Address |
Shenzhen
|
||||
1 2 |
China
|
|||||
1 2 | Telephone Number |
86-75********
|
||||
1 2 | Fax Number |
86-75********
|
||||
1 2 |
l******@51mti.com
|
|||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 | Equipment Class | DTS - Digital Transmission System | ||||
1 2 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Portable Thermal Printer | ||||
1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 | Modular Equipment Type | Does not apply | ||||
1 2 | Purpose / Application is for | Original Equipment | ||||
1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 | Grant Comments | Output power listed is conducted. | ||||
1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 | Firm Name |
Shenzhen Microtest Co., Ltd.
|
||||
1 2 | Name |
S****** L******
|
||||
1 2 | Telephone Number |
0755-********
|
||||
1 2 |
S******@51mti.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0030000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0023300 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC