User Manual ACE V1 Thermal Printer Xiamen Rongta Technology Co., Ltd. Contents I. Instructions............................................................................................................................3 1.1. Safety warnings...........................................................................................................3 1.2 Precautions................................................................................................................... 3 II. Main features......................................................................................................................... 4 III. Instructions on technical specifications................................................................................4 IV. Installation and operation of the printer...............................................................................6 4.1 Unsealing of the printer................................................................................................6 4.2 Connection method of the printer.................................................................................6 4. 3 Installation of paper roller...........................................................................................7 4.4 Installation of label paper.............................................................................................8 V. Switches, buttons and indicator lights of the printer.............................................................8 5.1 Power switch................................................................................................................ 8 5.2 Self-check test of the printer........................................................................................ 9 VI. Cashbox port of the printer................................................................................................ 10 VII. Printer cleaning.................................................................................................................10 7.1 Clean the printer head................................................................................................ 10 7.2 Cleaning sensor.......................................................................................................... 11 7.3 Printing rubber roller cleaning................................................................................... 11 VIII. Paper jam elimination method.........................................................................................12 IX. Malfunction elimination.....................................................................................................12 9.1 Indicator light on the control penal fail to work.........................................................12 9.2 Indicator light function well, but the printer fail to work...........................................12 X. Printer driver........................................................................................................................13 10.1 Driver installation under Windows......................................................................... 13 10. 2 Direct drive of serial ports.......................................................................................13 XI. NFC function......................................................................................................................13
.Requirement.........................................................................................................................14 I. Instructions ACE V1 printer is POS directly thermal receipt printer, which is easy to operate and cost-effective. They are widely used in such various fields as shopping malls, supermarkets, hospitals, canteens, banks, gas stations, tollbooth of roads and bridges, etc. Safety notes:
Before using the printer, please read the following instructions carefully and adherence to the reference strictly. 1.1. Safety warnings Warning: Dont touch the cutter or tearer of the printer. Warning: The printer head is exothermic, so dont touch it and its surrounding parts during the process of printing or printing has just finished. Warning: Dont touch the surface of the thermal printer head and fittings lest the printer head may be broken by static electricity. Warning: The product is only applicable under non-tropical climate. Its A level product, which may cause radio disturbance in life. Under such circumstance, users may need to take proper and feasible measures to cope with the disturbance. Warning 1.2 Precautions Printer should be installed in a secure place to avoid vibration and shock Dont use or the printer under high temperature, high humidity or seriously polluted places. store Connect the power adapter of the printer to a to avoid using the properly grounded outlet same socket with facilities such as large electrical machine or other equipment that can lead to the power supply voltage fluctuation using the same socket. Avoid water or conductive material (such as metal) entering into the printer. Once happened, turn off the power supply immediately. The printer otherwise the printing rubber thermal print head will be damaged severely. shall not work without paper, roller and the If you dont use the printer for a long time, please cut off the power supply of the power adapter. Users shall not remove the printer for repair or reconstruction. The power adapter will only use special designed power adapter distributed randomly. Please take good care of the manual for reference. II. Main features 350mm/s high speed printing Support human error reporting function Support cashbox driving, NFC function; cloud printing is available. Attractive appearance, fashionable and commercial Reasonable structure, convenient in operation and maintenance Installed with data buffers, printing data can be received when printing Support USB, serial port, Ethernet, and cashbox port Support download of bitmap of different density and graphical printing Characters can be printed in amplified, bold and underline form. Character space between lines and in the left and right margins can be adjusted to be printed. Support the printing of linerless paper, black-mark paper, label paper, continuous paper Low power consumption and operating cost
(ribbon and ink cartridges are not needed) Compatible with the ESC/POS printing instruction set and TSC instruction set III. Instructions on technical specifications Printing method Thermal printing in lines(QR code can be printed ) Width of the printing paper 79.50.5 mm Valid printing width 72 mm Valid resolution ratio 203dpi ( 8points/mm Printing speed The property of printer head 350mm/s MAX Printing density: 504 points/lines or 576 points/lines Service life: 100 km Printer interface Cashbox power source (RJ-11socket with 6 lines, output DC 24V/1A power signal to drive the cashbox) Printing characters ASCII code character set12x24 points, 1.25 (Width) x 3.00 (Height) mm Cuter NFC Support reverse function Support Paper available Linerless paper, black-mark paper, label paper, continuous paper Cloud printing Options Chinese library international first and second level character of 24x24 points 300 (width) x 3.00
(height) mm International code page Barcode printing Support international languages such as PC437KatakanaPC850PC860 PC863PC865 WPC1252 PC866 PC852PC858etc. Support of UPC-AUPC-EEAN(JAN)13EAN
( JAN)8CODE39CODABARITF CODE93CODE128, etc. barcode printing the Printing paper index Type of the printing paper Recommended thermal paper roller Thermal printing paper Specification: AF50KS-E Manufacturer:
Jujo Oy(Finland) Thermal Specification: TF-50KS-E Manufacturer: Nippon Paper Industries CO.,Ltd Notes:
1. It is suggested to use the recommended thermal printing paper or thermal printing paper of the same quality, otherwise printing quality will be affected and the service life of thermal printer head will be shortened. 2. Please dont choose paper roller with the end stuck on the shaft of the roller, otherwise the printer may be damaged. 3. Printing paper polluted by chemicals or oils is likely to fade and affect the printing effect. 4.Dont rub the surface of the printing paper with hard materials, otherwise it may cause fade. 5. When temperature exceeds 70C, the paper will fade, so it is important to pay special attention to the impact of temperature, humidity, and illumination. Reliability of the printer 6 x 106 linesMCBF) Instruction
(compatible printing instruction set) type with adopted ESC/POS Characters printing ANK character, Support self-defined width or height character, space of can adjusted. character, double the be characters Bitmap Printing Adapter input voltage Support download of bitmap of different density and graphical printing AC 110V/220V, 50~60HZ Power adapter of the printer Weight of the printer Adapter output voltage printer input voltage DC 24V/2.5A DC 24V/2.5A About 1.4 kg (not including paper roller) Shape and dimension 200 (lengthx 146 (widthx 140 (heightmm Environmental adaptation Operating temperature: 0~40C Operating relative humidity: 20~70%
Storage temperature: -20~70C Storage relative humidity: 5~95%
IV. Installation and operation of the printer 4.1 Unsealing of the printer Main engine Power adapter Power cord Quick install guide Paper roll Parts inspection: please check the whole set of parts before opening the box. If there are any missing parts, please contact the supplier or manufacturer. Communication cable Warranty card Disk 4.2 Connection method of the printer The special power adapter connected to the printer Connect to the host computer. Please use the randomly attached special power adapter. Connection diagram as shown above:
Notes 1. First plug in the printer power plug DC24V, then connect AC220V power supply, after that open the power source switch. Pay attention to the order, otherwise the machine might be damaged. 2. Using inappropriate power adapter will affect the printing quality and even damage the printer. 3. Dont plug the telephone line to the cashbox port, otherwise both the printer and the telephone are likely to be damaged. 4. When plug in or pull out the printer power cord, please hold the arrow of the printer power cord (dont hold the flexible line plug of the printer power cord). Pull the flexible plug of the printer power cord or turn the printer power cord forcefully may cause damage to the printer. 4. 3 Installation of paper rollers ACE VI printer uses 80.0 mm thermal paper roller, its convenient to put paper into the machine as it adopted a pro tipping paper structure. Thermal paper installation method is as follow:
Open the cover and turn the lever open the front cover of the printer Make sure the front cover has been opened Correct direction Wrong direction Make sure the printing side of the paper roller face forward and put in the paper roller; pull out the paper roller ahead of the front cover. Close the front cover of the printer, and press forward gently until a sound of lock is heard. 4.4 Installation of label paper The installation method of thermal label paper (MAX8.0 mm) is as follow:
Open the cover and turn the lever open the front cover of the printer Make sure the front cover has been opened correct direction wrong direction As is shown in the picture, put label paper roller onto paper shaft, adjust the washer and make sure the paper roller on the left; pull out the paper roller ahead of the front cover. Close the front cover of the printer, and press forward gently until a sound of lock is heard. V. Switches, buttons and indicator lights of the printer 5.1 Power switch Power switch is used to turn on/off the printer. The power switch of the printer lies on the right side of the printer. Press the switch for several seconds, the printer will be turned on. When the printer in on, do the same and it will be off. Switch can only work when the printer is connected to power source Note Set the default value when the ACE V1 printer leaves factory Settings can be changed to meet the special needs of users.DIP switch on the bottom of the printer is to adjust the settings of the printer. Settings of each DIP switch Switches Functions Cutter On No cutter Voice prompt Turn on the voice buzzing Printing density 24 character mode High density No Chinese Off Cutter Turn off the voice buzzing Normal density With Chinese printed characters of each line 42 48 Select the cashbox Open the cashbox Close the cashbox 1 2 3 4 5 6 Transmission speed (serial port valid) (refer to the table below) Transmission Speed (bps) SW-7 38400 115200 9600 19200 ON OFF ON OFF SW-8 ON ON OFF OFF 5.2 Self-check test of the printer Self-check test can detect whether the printer works well. If it can print out self-checking list sample correctly, it shows that the printer is in good condition except for its connection with the host interface. Otherwise repairing is needed. Self-check test will print out the NO. of software version, printing density, interface form, English characters and part of Chinese characters sequentially. The operation method of self-check test is: press down the FEED button and turn on the power source of the printer after connecting the printer to the computer. The printer will begin reset detection. After that, release the FEED button within 5 seconds, then the printer will begin the self-check test and print out self-checking list sample. VI. Cashbox port of the printer Cashbox port of the printer uses Rj-11, 6-line socket, output DC 24V/1A power signal to drive the cashbox. Plug the RJ-1 Crystal head of the cashbox into the cashbox port, then the cashbox can be opened through the printer. The definition of Pin function of Cashbox port of the printer is as follow:
Pin NO. 1 2 3 4 5 6 Signal No Structurally No Cashbox driving signal No No Flow direction No Output No Output No No VII. Printer cleaning 7.1 Clean the printer head When one of the situations occur, the printer head shall be cleaned Unclear printing Part of the printing side is unclear Loud noise in paper feed Steps of cleaning the printer head 1. Turn off the power of the printer, open the upper cover, if there is paper, remove the paper. 2. If the printing is finished, please wait for the printer head to cool off;
3. Dip the soft cotton cloth into absolute ethyl alcohol(wring up) to remove the dust and taint of printer head;
4. Wait for the complete volatilization of absolute ethyl alcohol, close the upper cover and test-run printing again. 7.2 Cleaning sensor When one of the situations occur, the PE Sensor shall be cleaned During printing, the printer will stop printing occasionally and give a warning of lack of paper. No warning when lack of paper Steps of cleaning the PE Sensor 1. Turn off the power of the printer, open the upper cover, if there is paper, remove the paper. 2. Dip the soft cotton cloth into absolute ethyl alcohol(wring up) to remove the dust and taint of printer head;
3. Wait for the complete volatilization of absolute ethyl alcohol, close the upper cover and test-run printing again. 7.3 Printing rubber roller cleaning When one of the situations occur, the printing rubber roller shall be cleaned Unclear printing Part of the printing side is unclear Loud noise in paper feed Steps of cleaning the printing rubber roller 1. Turn off the power of the printer, open the upper cover;
2. Dip the soft cotton cloth into absolute ethyl alcohol(wring up) to remove the dust and taint of printing rubber roller;
3. Wait for the complete volatilization of the cleaner, close the upper cover. Notes 1. In daily maintenance, make sure the power of the printer is shut down. 2. Dont touch the surface of the printer head by hand and metal items. Dont use tweezers and other tools to hurt the printer head, printing rubber roller, and the surface of the sensor. 3. Dont use gasoline, acetone or other organic solvents. 4. Wait for the complete volatilization of absolute ethyl alcohol, turn on the power and continue the printing VIII. Paper jam elimination method When paper jam occurs, shut down the power of the printer first, then open the upper cover of the printer. After the cooling down of the printer head, remove the paper stuck in the printer, and feed paper correctly and close the upper cover. Select the recommended paper or paper of the same quality, paper confirm to the specified width, the chances of paper jam will be greatly reduced. IX. Malfunction elimination When malfunction of the printer occurs, refer to the chapter to deal with corresponding problems. If malfunction remains, please contact with the dealer or manufacturer. 9.1 Indicator light on the control penal fail to work Check whether the power cord correctly inserted into the printer, power adapter and power socket. Check whether the printer power switch is turned on or not. 9.2 Indicator light function well, but the printer fail to work Run the self-check to test whether the printer is working properly. If the printer is not able to do self-check, please contact the dealer or technical service personnel. If self-check functions well, check the following items 1. Check connection on both ends of the interface between the printer and the computer. At the same time confirm whether the connection meets both the specification and requirements of the printing machine and the computer. 2. Data transmission settings between the printer and computer may be different. You can use the self-check to print out the printer interface settings. If the printer fail to work, please contact with the dealer or technical service personnel. X. Printer driver There are two kinds of driving mode running ACE V1, one is to install driver directly under Windows9x/ME/2000/XP, another is to drive the printer with internet access directly. 10.1 Driver installation under Windows Add printer to Windows and assign the driving document in the driving disk to Windows. You can start to print by executing printing order in the program. Under this way, it is printed by the driving program of Windows printer transferring characters to graphics dot-matrix. 10. 2 Direct drive of serial ports In this way, there is no need of driving program, but outputting characters to port directly and hard-character base within the printer can achieve the transformation and printing of characters. Using this method, the way of printing changed from page printing to line printing, which is easier to control. To use direct drive of serial ports, instruction set is need to control the printing, and ACE VI printer has integrated the ESC/POS/TSC command set. XI. NFC function Put the cellphone with Rongta APP and NFO function close to the top of ACE VI printer, open the APP and connect it with ACE V1 printer. Note: usage is only confined to types with NFC function. Requirement Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Service hotline 400-800-0596 Xiamen Rongta Technology Co., Ltd. Official website: www.rongtatech.com