Users Manual Narwal FREO Robot Vacuum and Mop Model: YJCC012 Dear user, Thank you for choosing Narwal. To have the best experience possible, please read this manual and related illustrations carefully before using our product and save it for future reference . As due to continuous updates, the actual product may not be completely consistent with the description in manual, please refer to the actual product. In case of any problem during operation, please consult Narwal for after-sales customer services using the following contact information:
1. Call the Narwal Customer Service Center: 1-866-939-2153 (9:00-18:00 PT);
2. Chat with customer service on narwal.com or reach us at support@narwal.com;
3.Scan the QR code below to join Narwals Facebook group, where you can ask questions, connect with other users, and participate in fun events. Scan the QR code below on the right to download the Narwal app in advance, get familiar with more functions and enjoy a more convenient smart life. Wish you happy cleaning with Narwal!
Facebook group Download app Contents Scan to read the electronic manual Cleaning and Maintenance Manual electronic copy Product Introduction Packages Product Overview Control Panel Overview Low-power mode Description of display working modes Manual electronic copy Product Instruction Network Connection with APP Manual electronic copy Notices Before Use First Use Manual electronic copy Detailed Explanation of Manual electronic copy Cleaning Modes Manual electronic copy 03 03 04 08 09 10 10 10 Error Code Prompts Manual electronic copy Manual electronic copy Manual electronic copy Manual electronic copy Fault Analysis and Troubleshooting Common Errors Other Issues Specifications Warranty Service 12 13 02 When using an electrical robot, basic precautions should always be followed, including the following : READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE) WARNING To reduce the risk of re, electric shock, or injury:
1. Do not leave appliance when plugged in. Unplug from outlet when not in use and before servicing. square). 2. This appliance is provided with double insulation. Use only identical replacement parts. See instructions for Servicing of Double-Insulated Appliances. 3. SERVICING OF DOUBLE-INSULATED APPLIANCES A double-insulated appliance is marked with one or more of the following: The words DOUBLE INSULATION or DOUBLE INSULATED or the double insulation symbol (square within a In a double-insulated appliance, two systems of insulation are provided instead of grounding.-
No grounding means is provided on a double-insulated appliance, nor should a means for grounding be added to the appliance. Servicing a double-insulated appliance requires extreme care and knowledge of the system, and should be done only by qualied service personnel.Re-
placement parts for a double-insulated appliance must be identical to the parts they replace. Important Safety Instructions When using an electrical robot, basic precautions should always be followed, including the following : READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE) WARNING To reduce the risk of re, electric shock, or injury:
1. Do not leave appliance when plugged in. Unplug from outlet when not in use and before 2. This appliance is provided with double insulation. Use only identical replacement parts. See instructions for Servicing of Double-Insulated Appliances. 3. SERVICING OF DOUBLE-INSULATED APPLIANCES servicing. square). In a double-insulated appliance, two systems of insulation are provided instead of grounding.-
No grounding means is provided on a double-insulated appliance, nor should a means for grounding be added to the appliance. Servicing a double-insulated appliance requires extreme care and knowledge of the system, and should be done only by qualied service personnel.Re-
A double-insulated appliance is marked with one or more of the following: The words DOUBLE accidentally occurs, ush with water. If liquid contacts eyes, additionally seek medical help. INSULATION or DOUBLE INSULATED or the double insulation symbol (square within a Liquid ejected from the battery may cause irritation or burns. placement parts for a double-insulated appliance must be identical to the parts they replace. outside of the specied range may damage the battery and increase the risk of re. Do not use with damaged cord or plug. Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces. Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord. Turn off all controls before unplugging. To Reduce the Risk of Fire and Electric Shock due to internal component damage, use only NARWAL cleaning uid intended for use with this appliance. See the Cleaning Fluid section of this manual. Place the cords from other appliances out of the area to be cleaned. Do not operate the vacuum in an area where there are lit candles or fragile objects on the oor to be cleaned. Do not allow children to sit on the vacuum. Recharge only with the charger specied by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of re when used with another battery pack. Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact Do not use a battery pack or appliance that is damaged or modied. Damaged or modied batteries may exhibit unpredictable behavior resulting in re, explosion or risk of injury. Do not expose an appliance to re or excessive temperature. Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specied in the instructions. Charging improperly or at temperatures Only used with base station (Model: YJCB012) for charging the application. 0 C/32 F 35 C/95 F
-20 C/-4 F 70 C/158 F 5 C/41 F 30 C/86 F 130 C/266 F Do not use with damaged cord or plug. Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces. Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord. Turn off all controls before unplugging. To Reduce the Risk of Fire and Electric Shock due to internal component damage, use only NARWAL cleaning uid intended for use with this appliance. See the Cleaning Fluid section of this manual. Place the cords from other appliances out of the area to be cleaned. Do not operate the vacuum in an area where there are lit candles or fragile objects on the oor to be cleaned. Do not allow children to sit on the vacuum. Recharge only with the charger specied by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of re when used with another battery pack. Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, ush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns. Do not use a battery pack or appliance that is damaged or modied. Damaged or modied batteries may exhibit unpredictable behavior resulting in re, explosion or risk of injury. Do not expose an appliance to re or excessive temperature. Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specied in the instructions. Charging improperly or at temperatures outside of the specied range may damage the battery and increase the risk of re. Only used with base station (Model: YJCB012) for charging the application. 35 C/95 F
-20 C/-4 F 70 C/158 F 5 C/41 F 30 C/86 F 130 C/266 F 0 C/32 F Do not leave appliance when plugged in. Unplug from outlet when not in use and before servicing. Use extra care when cleaning on stairs. Do not use without dust bag and/or lters in place. Prevent unintentional starting. Ensure the switch is in the off-position before connecting to battery pack, picking up or carrying the appliance. Please do not touch the power switch when holding the robot or the base station. Please do not hold the robot or the base station while they are charging. the appliance accidentally. identical replacement parts. Disconnect the battery pack from the appliance before making any adjustments, changing accessories, or storing appliance. Such preventive safety measures reduce the risk of starting To maintain product safety, service must only be performed be a qualied repair person using SAVE THESE INSTRUCTIONS Do not leave appliance when plugged in. Unplug from outlet when not in use and before servicing. Use extra care when cleaning on stairs. Do not use without dust bag and/or lters in place. Prevent unintentional starting. Ensure the switch is in the off-position before connecting to battery pack, picking up or carrying the appliance. Please do not touch the power switch when holding the robot or the base station. Please do not hold the robot or the base station while they Disconnect the battery pack from the appliance before making any adjustments, changing accessories, or storing appliance. Such preventive safety measures reduce the risk of starting To maintain product safety, service must only be performed be a qualied repair person using are charging. the appliance accidentally. identical replacement parts. SAVE THESE INSTRUCTIONS The laser distance sensor of this product meets the standards for Class I Laser Products in IEC 60825-1: 2014 and will not generate hazardous laser radiation Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. The laser distance sensor of this product meets the standards for Class I Laser Products in IEC This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in 60825-1: 2014 and will not generate hazardous laser radiation accordance with the instructions, may cause harmful interference to radio communications. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, However, there is no guarantee that the interference will not occur in a particular installation. If this pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection equipment does cause harmful interference to radio or television reception , which can be deter-
against harmful interference in a residential installation. mined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antennaIncrease This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in the separation between the equipment and receiver. Connect the equipment into an outlet on a accordance with the instructions, may cause harmful interference to radio communications. circuit different from that to which the receiver is connected. Consult the dealer or an experienced However, there is no guarantee that the interference will not occur in a particular installation. If this radio/TV technician for help. equipment does cause harmful interference to radio or television reception , which can be deter-
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
mined by turning the equipment off and on, the user is encouraged to try to correct the interference
(1) this device may not cause harmful interference, and by one or more of the following measures: Reorient or relocate the receiving antennaIncrease
(2) this device must accept any interference received, including interference that may cause the separation between the equipment and receiver. Connect the equipment into an outlet on a undesired operation. circuit different from that to which the receiver is connected. Consult the dealer or an experienced L' metteur/rcepteur exempt de licence contenu dans le prsent appareil est conforme aux CNR radio/TV technician for help. d' Innovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
exempts de licence. L' exploitation est autorise aux deux conditions suivantes:
(1) this device may not cause harmful interference, and
(1) L' appareil ne doit pas produire de brouillage;
(2) this device must accept any interference received, including interference that may cause
(2)L' appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible undesired operation. d'en compromettre le fonctionnement. L' metteur/rcepteur exempt de licence contenu dans le prsent appareil est conforme aux CNR d' Innovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio FCC/IC RF RADIATION EXPOSURE STATEMENT CAUTION:
exempts de licence. L' exploitation est autorise aux deux conditions suivantes:
To maintain compliance with the FCCs RF exposure guidelines, place the product at least 7.9'' from
(1) L' appareil ne doit pas produire de brouillage;
Warning: Changes or modications to this unit not expressly approved by the party responsible nearby persons.
(2)L' appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible for compliance could void the users authority to operate the equipment. Pour rester en conformit avec les consignes dexposition aux RF, placez le produit au moins 7.9''
d'en compromettre le fonctionnement. des personnes proches. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environ-
FCC/IC RF RADIATION EXPOSURE STATEMENT CAUTION:
To maintain compliance with the FCCs RF exposure guidelines, place the product at least 7.9'' from ment.This equipment should be installed and operated with minimum distance 20cm between the To maintain compliance with the FCCs RF exposure guidelines, place the product at least 7.9'' from radiator & your body. nearby persons. Pour rester en conformit avec les consignes dexposition aux RF, placez le produit au moins 7.9''
nearby persons. The device is compliance with RF exposure guidelines, users can obtain Canadian information Pour rester en conformit avec les consignes dexposition aux RF, placez le produit au moins 7.9''
des personnes proches. on RF exposure and compliance.The minimum distance from body to use the device is 20cm. des personnes proches. Le prsent appareil est conforme Aprs examen de ce matriel aux conformit ou aux limites To maintain compliance with the FCCs RF exposure guidelines, place the product at least 7.9'' from dintensit de champ RF, les utilisateurs peuvent sur lexposition aux radiofrquences et la co nearby persons. nformit and compliance dacqurir les informations correspondantes. La distance minimale du Pour rester en conformit avec les consignes dexposition aux RF, placez le produit au moins 7.9''
corps utiliser le dispositif est de 20cm. des personnes proches. The laser distance sensor of this product meets the standards for Class I Laser Products in IEC 60825-1: 2014 and will not generate hazardous laser radiation Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception , which can be deter-
mined by turning the equipment off and on, the user is encouraged to try to correct the interference CAN ICES-003 (B)/NMB-003(B) by one or more of the following measures: Reorient or relocate the receiving antennaIncrease the separation between the equipment and receiver. Connect the equipment into an outlet on a This device contains licence-exempt transmitter(s)/receiver that comply with Innovation, Science circuit different from that to which the receiver is connected. Consult the dealer or an experienced and Economic Development Canadas licence-exempt RSS(s). Operation is subject to the following radio/TV technician for help. two conditions:1. This device may not cause interference. 2. This device must accept any interference, This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
including interference that may cause undesired operation of the device.
(1) this device may not cause harmful interference, and Warning: Changes or modications to this unit not expressly approved by the party responsible for
(2) this device must accept any interference received, including interference that may cause compliance could void the users authority to operate the equipment. undesired operation. L' metteur/rcepteur exempt de licence contenu dans le prsent appareil est conforme aux CNR d' Innovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio exempts de licence. L' exploitation est autorise aux deux conditions suivantes:
(1) L' appareil ne doit pas produire de brouillage;
(2)L' appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. FCC/IC RF RADIATION EXPOSURE STATEMENT CAUTION:
To maintain compliance with the FCCs RF exposure guidelines, place the product at least 7.9'' from Pour rester en conformit avec les consignes dexposition aux RF, placez le produit au moins 7.9''
To maintain compliance with the FCCs RF exposure guidelines, place the product at least 7.9'' from Pour rester en conformit avec les consignes dexposition aux RF, placez le produit au moins 7.9''
nearby persons. des personnes proches. nearby persons. des personnes proches. Product Introduction Package Contents Main Units Robot*1 Base station*1 Accessories Mopping module*2 Side brush*2 Power cord*1 Specially Formulated Floor Cleaner*1 03 Product Overview Base station Dirty water level indicator float Speaker Dirty water tank latch Dirty water tank Power jack Picking cavities of the base station Water tank handles Clean water tank latch Clean water tank Automatic cleaner feeding slot Base station touchscreen Base station cleaning components Cleaning tray Cleaning base 04 05 Robot Reset button Cleaning hook Infrared sensor Bumper Side Operation buttons Charging-electrode Wall-following sensor Cover Pressure sensing radar cover Dustbox Filter cover Roller brush Tire Cliff sensor Omni-directional wheel Bottom Cliff sensor Carpet sensor Cliff sensor Vacuum inlet Tire Cliff sensor Filter handle Filter Picking cavity Dustbox open
/close button 06 07 Control Panel Overview Robot Control Panel Low-power mode 1. Click the low-power mode. 2. Click "Confirm". 3. Enter low-power mode. Button/indicator light Operations and Functions Ring button Ring indicator light Click: Clean the whole house Press and hold the button for 3 seconds:
Power on/off Solid white indicator: The device is powered on/drying/charging White breathing light: Standby Blue breathing light: Networking Solid purple indicator: Task in progress Purple breathing light: Task is paused Red breathing light: Error Reset button Press and hold the button for 5s to reset the robot 08 09 Use Notices fins objects 2. Do not place any objects (including human bodies or pets) on stationary or moving robots. 3. To prevent personal injury, when the product is running, do not put hair, fingers, etc. near the mop, side brush, Lidar sensor, vacuum inlet or cleaning This product is only used to clean floors in household environments, and cannot be used outdoors (such as open balconies), areas other than floors (such as sofas or window sills), high places, or commercial/industrial environments. 1. Do not use in areas with steep drop-offs (such as lofts or top of furniture) without guardrails 5. To prevent damage to the device, do not place the robot near any heat or water sources (such as radiators or faucets). Other Notices 6. To prevent damage to the robot, do not run the robot with the top cover opened. 7. To lift the robot, grasp the left and right sides of the body with both hands and lift it perpendicularly to the floor. 8. To prevent the robot from falling, do not lift the base station when the robot is inside i t. 9. People with physical, mental, or sensory impairments (including children) should use or operate this product under supervision or guidance of their guardians. 10. The robot is not a toy. Keep a close eye on children and pets when the product is running, and keep them away from it as much as possible. 11. Do not place accessories such as the Floor Cleaner and mopping modules in areas 12. Do not place the product packaging (bags, foam, etc.) of this product in areas accessible to 13. Do not use the robot to clean long pile carpets. 14. Do not use the robot to clean any burning objects (such as cigarette butts). 15. Clean and maintain the robot and base station with the power supply turned off and the accessible to children. children. power plug removed. 16. Do not wipe any part of the robot with a damp cloth or any liquid. 17. Do not use any battery, charger, or charging base manufactured by third parties. 18. Do not disassemble, repair, or modify the robot, base station, or battery without permission. professional recycling agencies for dirty. 20. When this product is to be discarded, the battery must be removed. Before removal, ensure that the robot is turned off. customer service department. 21. If the power cord is damaged or broken, stop using the robot immediately and contact our 10 11 4. Do not allow the robot to vacuum up hard or sharp 19. Do not throw away or store waste batteries without authorization; and hand them over to 22. To transport the robot, make sure that it is turned off. It is recommended to transport it in the original packaging. before use. 23. It is hazardous for the rotating brush to touch the power cord. Arrange the wires neatly 24. To prevent the floor from being scratched, ensure that there is no sharp large-grained gravel or sharp objects on the floor when mopping. Specifications Specifications Robot Base station Dimensions: 350*351.5*106 mm Dimensions: 370*415*435mm Color: White Color: White Weight: Approx. 4.35kg Weight: Approx. 8.75kg Battery: 5000mAh Rated input: 100-240V~
Rated voltage: 14.4V Rated output: 20V 3.0A Rated power: 45W Rated frequency: 50/60Hz Rated power: 72W 12