Clean along the edges Zigzag cleaning 1. The robot will clean along the walls of the room first. 2. After step 1, the robot will clean the room in a zigzag way. 21 Maintenance-Robot Dust box - It is recommended to clean the dust bin after vacuuming 1. Pull the handle to take out the dust bin. 2. Open the buckle of dust bin to empty the dirt inside. 3. Install the dust bin and press the handle. 22 Filter It is recommended to clean the filter once every two weeks 1. Open the buckle to take out the filter. 2. Rinse the filter and use the bird knife to clean, let it air-dry after cleaning. 3. Put the filter back and buckle to the dust bin. Note: after washing, the filter should be air-dried for 24 hours before use. It is recommended to use two filters alternately. 23 Maintenance-robot It is recommended to clean the omni-directional wheel once a month. 1. Take out the wheel by pulling, clean the dirt off it. 2. Re-install the omni-directional wheel and press it tight. Note:
1. The omni-directional wheel can be washed. Please install it after air-drying. 2. You will find a piece of metal slice when removing, keep it and put it back with the wheel. 24 If you need to disassemble the battery yourself, please follow the steps below. B 1. Unscrew the battery cover at the button of robot. 2. Open and take out the battery cover. 3. Remove the battery. 25 Maintenance-base station It is recommended to clean the sewage tank after every time cleaning. 1. Take out the sewage tank. 2. Wash the sewage tank and use the matching brush to clean the inside. 3. Put it back to the base station. Note: the floating ball in the sewage tank is a movable part. Do not wash it with excessive force to avoid damage. 26 It is recommended to clean the clean water tank once every three months. 1. Open the clean water tank. 2. Open the buckle of water pipe and take out the filter sponge. 3. Wash the filter sponge with clean water. 4. Put the sponge back and buckle the water pipe. 27 Maintenance-base station It is recommended to clean the washboard and the base stations bottom slot once every two weeks. 1. Lift the handle of the washboard and remove it. 2. Remove the washboard and rinse them in water. Use a matching brush to clean the adhering dirt on it. 28 3. Wipe off the stains in the bottom slot of the base station with a paper towel or a rag. 4. Put the washboard back to the base station. 29 Maintenance-accessories To ensure cleaning effect, it is recommended to clean the sweeping module once every two weeks, replace the side brush every three to six months. 1. Use the bird knife to cut the hair wrapped around the side brush. 30 2. Clean the dirt on the sweeping module. 3. Replace with the new side brush when it is broken. Note1. To replace the new side brush, remove the side brush fixing screw; attach the new side brush and tighten the screw. 2. The sweeping module can be rinsed with water and should be dried before use. 31 Maintenance-accessories To ensure the cleaning effect, it is recommended to replace the mop once every three months. 1. Tear down the old mop. 2. Attach a new pad along the shape of the mopping module. 3. After installation, press the mop firmly. 32 Troubleshooting Error #
Voice guide Info on the base station How to solve the problem 1001 1002 1003 1004 1005 2001 2002 2003 2004 2005 Network connection failed, please check and try again. Network connection failed, Wi-
Fi password is incorrect. Network connection failed, please try again. Updating failed, please open the robot's top cover, and press the power button to restart. The robot has been registered, please follow the direction on APP to submit the application to the main user or reset the robot. Please put the robot in the base station and start mapping. Mapping error, please remove the obstacles around the robot and start the robot at previous position. Mapping failed, please put the robot back to the base station and re-map. Please clean the obstacles around the robot and start the robot in a new position. System error, please open the robot's top cover and press the power button to restart.
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Please put the robot in the base station before mapping Mapping error Please put the robot to a place with better Wi-Fi signal. Please input the correct Wi-Fi password and try again. Please follow the guidance on APP to connect to network. Please open the robot's top cover and press the power button to restart. The robot has been registered, please follow the direction on APP to submit the application to the main user or reset the robot. Please put the robot in the base station before mapping. 1. Please remove the obstacles around the robot and start it at an open position. 2. The robot is picked-up, please place and start it on the ground. Mapping failed, please try again The robot is trapped Please put the robot back to the base station and long press the home button of base station to re-build the map. Do not move the robot when it is mapping. Please remove the obstacles and start the robot at a new position. System error, please restart System error, please open the robot's top cover, press and hold the power button for 2 seconds to shutdown, and long press the start button to restart. Restarting could not solve the problem if it is caused by malfunction of the base station. 33 Troubleshooting Error #
2006 2007 2008 2009 2010 2011 2012 2013 2014 34 Voice guide No map, please long press the home button on the base station to build the map. The robot cannot find the base station, please put it back. If the base station has been moved, please re-map. Info on the base station No map Cannot find the base station How to solve the problem Map has not been created, please build the map and start cleaning. 1. The robot can not find the location of the base station. Please put it back to the base station. 2. The robot is getting stuck when returning to the base station. Please clear the way and put the robot back to the base station. 3. The base station has been moved, please put the robot back and rebuild the map. Exiting failed, please remove the obstacles around the base station. The robot is in no-go zone, please take it out. Exiting failed The robot is in no-go zone Please remove the obstacles around the base station. Press the start button to continue. The robot is in no-go zone, please move it out.
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Wash cycle incomplete, the robot will continue to mop after cleaning, please wait. The robot cannot be connected Cannot send home when mapping Cannot build the map when cleaning Do not repeat the operation when mapping Wash cycle incomplete. 1. The robot is not started. Please start the robot to connect 2. Robot system error. Please restart the robot to connect the the base station. base station. 3. The robot may lose the connection with the base station in long distance, it will not affect the cleaning task. Please put the robot back to the base station to operate if it is standby. The robot cannot be recalled when mapping, it will return to the base station automatically after mapping. Mapping is not available when the robot is cleaning. Please long press the start button to end the current task and put it back to the base station to build the map. If it is needed to rebuild the map, please long press the start button to end current task, put the robot back to the base station to re-map. The self-cleaning session is not completed, the robot will resume to work after self cleaning, please wait. Troubleshooting Error #
Voice guide Info on the base station How to solve the problem 2015 3001 3002 3003 3004 3005 3006 3007 3008 3009 Room sectioning, please wait Please do not operate the robot during room sectioning It takes 1-3 mins for room sectioning after mapping, please wait. Side brush malfunction, please clean or replace the brush module. Side brush malfunction 1. Please clean the hair and dirt on side brush by bird knife. 2. Replace the side brush if it is broken. Please install dust bin Please install dust bin Please install the dust bin correctly and try again. Please check dust bin, filter and air vent Please check dust bin Please install the sweeping module before mapping. Please install the sweeping module Please install sweeping module or mopping module before working. Please install sweeping module / mopping module 1. Please empty the dust bin if it is full. 2. Please clean the filter and air vent if they are blocked. 3. Please air-dry the filter if it is still wet. 4. If the suction inlet is blocked, please clean it and try again. Please install the sweeping module before mapping. Please install the sweeping module/ mopping module. Low power, the robot will continue to work after charging. Please wait for the robot to charge and continue working. The robot is picked-up, please put the robot to a new position to start. Low power, please wait Low power. The robot will continue to work after charging. Low power, please charge the robot Please use the robot after it is charged. The robot is picked-up Please put the robot on the ground to start. Please check the lidar Please check the lidar Please clean the lidar if there is dirt on it. 35 Troubleshooting Error #
Voice guide Info on the base station How to solve the problem 3010 3011 3012 3013 3014 3015 3016 3017 36 Please check the collision bumper. Please check the collision bumper. Please tap the bumper to remove trash stuck in it. Cliff sensor error, please wipe the stains on the sensor. Cliff sensor error, please wipe the stains on the sensor. The robot is in strong magnetic field environment, please check the surrounding. Strong magnetic field environment. Please wipe the stains on the sensor and start it at an open position. 1. The robot is in strong magnetic field environment, please put it away and start working again. 2. The robot is outside the base station and next to the magnetic strip, please move the robot away from the magnetic strip and start working again. Battery malfunction, please check. Please check the battery The temperature of battery is too high / low, please wait and restart after the battery is in normal temperature. Wall sensor error, please clean the surface of the sensor. Vacuuming motor malfunction, please open the top cover of the robot, press the power button to restart. Tire malfunction, please check the wheel. The base station overflows, please check it according to user manual Please check the wall sensor. Vacuuming motor malfunction. Wall sensor error, please clean the surface of the sensor. Vacuuming motor malfunction, please open the top cover of the robot, press the power button to restart the robot. Please check the wheel. The tires are stuck, please clean the trash inside the wheel. The base station overflows, please check 1. Please clean the washboard if it is too dirty. 2. Please check whether the sewage tank is sealed. 3. Please check the seal of the base station's air-inlet, sewage inlet, clean water inlet. 4. Please clean the bottom of the base station and overflow sensor if they are dirty. Troubleshooting Error #
Voice guide Info on the base station How to solve the problem 3018 3019 3020 3021 3022 3023 Please check the clean-water tank. Please check the clean-water tank 1. Please check if the clean water tank is installed correctly. 2. Please add water to clean water tank if it is empty. 3. Please wash the sponge inside clean water tank. Please check the sewage tank. Please check the sewage tank. 1. Please check if the sewage tank is installed correctly. 2. Please empty the sewage tank if it is full. 3. Please clean the floating ball. Please check if the washboard has been installed correctly Please check the washboard. Please check if the washboard is in the bottom of the base station and installed correctly. Tires slipping, please check Tires slipping 1. Please clean the dirt on the wheel with wet cloth and air-dry after cleaning, use alcohol to clean if there is too much oil on the wheel. 2. Please clean the dirt on the slope of the base station. 3. The robot is picked-up, please put it on the ground and press the start button to continue. Base station error, please wipe the charging electrodes. Base station error Please wipe the charging electrodes and ensure it is dry and clean. The robot can not connect with the base station, please try again later.
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The robot can not connect with the base station, please try again later, if the problem has not been solved, please try again after restarting. 1. Please contact support@narwalrobotics.com if the problem can not be solved. 2. The robot and the base station of this model are paired. Do not mix with other models or third-party robots or base stations. 3. Please use the product according to the manual. Any loss or damage caused from improper use will be borne by the user. 37 Toxic substance Pb Hg Cd Cr(VI) PBB PBDE Toxic substance Items PCB board Metal piece Shell Battery Other parts This form is settled in accordance with the stipulations of SJ/T11364. Indicates that the content of this hazardous substance in all homogeneous materials of this part is below the limit requirement specified in GB/T 26572. Indicates that the hazardous substance is at least in a homogeneous material of the part exceeding the limit specified in GB/T 26572. 38 Specifications Robot Base station Size31.4*34.5*10.7cm Size40.1*35.8*43.7cm ColorWhite Weight3.6kg ColorWhite Weight7.8kg Battery 5000mAh Rated input100-240V~50/60Hz , 85W Rated voltage14.4V Rated output 20V 2.5A Rated power45W Rated frequency50/60Hz 39 Warranty policy Item Performance failure Robot Functional failure Start-up failure . sweeping module, mopping module, vacuuming motor, main wheel does not work Base station Start-up failure Power supply failure Water pump, air pump, vacuuming motor does not work OLED screen display malfunction Power cord Unable to supply power to the base station. Item Warranty Main unit Robot (include lithium battery inside; Base station Power cord Accessories Sweeping module (not include side brush) . Mopping module (not include mop) Dust bin (not include filter) Water tank (not include sponge inside) washboard Consumables Side brush Mop Filter Bird knife Magnetic strips Warranty 1 year 6 months The manufacturer provides warranty in accordance with the legislation of the customers own country of residence, with 1 year, starting from the date on which the appliance is sold to the end-user. The warranty only covers defects in material or workmanship. The repairs under warranty may only be carried out by an authorized service center. When making a claim under the warranty, the original bill of purchase (with purchase date) must be submitted. The warranty will not apply in cases of:
Normal wear and tear Incorrect use, e.g. overloading of the appliance, use of non-approved accessories, torn or alter the anti-fake label. Use of force, damage caused by external influences Damage caused by non-observance of the user manual, e.g. connection to an unsuitable mains supply or non-compliance with the installation instructions Partially or completely dismantled appliances The failures are not included in the Performance Failure Form. 40 Warranty information Warranty card User name Address Phone No. Product name and nodel number Serial numbe Purchase date Maintenance record Date Error description or accessories replacement After-sales center After-sales engineer 1 2 3 Yunjing Intelligence Technology (Dongguan) Co., Ltd. Room 508, Unit 1, Building 17, No. 4, Xinzhu Rd., Songshan Lake Park, Dongguan, Guangdong Post code: 523808 Scan to visit Narwal's website