FCC ID: I8803891 AXE5400 Tri-Band WiFi 6E Mesh System / WiFi Mesh System / Security Router

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6284123.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Users Guide Multy WiFi System AC/AX WiFi System Models: WSQ60, WSQ50, WSQ20, WSR30, WSM20, WSQ65, WSQ63, SCR 50AXE Default Login Details Zyxel App Zyxel Multy myZyxelCloud Account https://mycloud.zyxel.com Version 2.4.0 Edition 1, 12/2022 Copyright 2022 Zyxel and/or its affiliates. All Rights Reserved. IMPORTANT!

READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE. Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your app version. Every effort has been made to ensure that the information in this manual is accurate. Related Documentation Quick Start Guide The Quick Start Guide contains information on setting up your Multy Device using the Zyxel Multy app. Multy App HTML Help Go to https://www.zyxel.com/MultyAppHelp/ to find the Multy App HTML Guide online. More Information Go to http://support.zyxel.com to find other information on the Multy Device. Multy WiFi System Users Guide 2 Table of Contents Table of Contents Table of Contents .................................................................................................................................3 Chapter 1 Get to Know Your Multy WiFi System .................................................................................................8 1.1 Overview ........................................................................................................................................... 8 1.2 Mesh Network ................................................................................................................................. 10 1.2.1 Dual-Band WiFi ...................................................................................................................... 12 1.2.2 AP Steering ............................................................................................................................. 12 1.2.3 Band Steering ........................................................................................................................ 13 1.3 Applications for the Multy Device ................................................................................................ 13 1.4 Operating Modes for the Multy Device ....................................................................................... 15 1.4.1 Standard (Router) Mode ...................................................................................................... 15 1.4.2 Bridge Mode .......................................................................................................................... 16 1.5 How to Manage Your Multy Sites .................................................................................................. 17 1.6 Getting Started ............................................................................................................................... 17 Chapter 2 Hardware ............................................................................................................................................18 2.1 Hardware Connections ................................................................................................................. 18 2.2 Hardware Installation ..................................................................................................................... 20 2.2.1 Wall Mounting ....................................................................................................................... 20 2.2.2 Leather Strap Hanging ......................................................................................................... 27 2.2.3 Desk Placement .................................................................................................................... 28 2.3 WPS Button ...................................................................................................................................... 30 2.4 Reset Button .................................................................................................................................... 30 2.4.1 Reset the Multy Device Back to Factory Default Settings ................................................ 33 2.5 LED On/Off Switch .......................................................................................................................... 33 2.6 LED Light .......................................................................................................................................... 34 Chapter 3 App Tutorials Zyxel Multy................................................................................................................39 3.1 Introduction ..................................................................................................................................... 39 3.2 Using the Zyxel Multy App .............................................................................................................. 40 3.3 Add and Install Your First Multy Device ........................................................................................ 44 3.4 Check Your Multy-to-Multy Signal Strength ................................................................................. 61 3.5 Remove a Multy Device ................................................................................................................ 63 3.6 Remove a Multy Site ...................................................................................................................... 64 3.7 Add a Multy Device to a New Site ............................................................................................... 66 3.8 Install a Second Multy Site ............................................................................................................. 68 Multy WiFi System Users Guide 3 Table of Contents 3.9 Test Your Smartphone Connection Speed .................................................................................. 72 3.10 Test Your Multy Device Connection Speed ............................................................................... 75 3.11 Measure Your WiFi Signal Strength .............................................................................................. 78 3.12 Enable or Disable Guest WiFi ....................................................................................................... 80 3.13 Share WiFi Name and Password with a QR Code .................................................................... 82 3.14 Set a WiFi Schedule for Clients .................................................................................................... 84 3.15 Pause Internet Access for an Individual Client ......................................................................... 90 3.16 Pause or Resume Internet Access for a Group ......................................................................... 93 3.17 Check your Multy Devices Configuration Details .................................................................... 95 3.18 Use Custom DNS Server ................................................................................................................ 97 3.19 Restart Your Multy Device ........................................................................................................... 99 3.20 Change the Name or Picture of a Multy Site .......................................................................... 100 3.21 Create or Change Your Web Configurator Password ........................................................... 103 3.22 Enable or Add Port Forwarding Rules ....................................................................................... 105 3.23 Enable DMZ ................................................................................................................................. 109 3.24 Switch to NAT or Bridge Mode .................................................................................................. 111 3.25 Turn Notifications On or Off ....................................................................................................... 113 3.26 Enable or Disable Daisy Chain Network Topology ................................................................. 116 3.27 Report a Problem With the Zyxel Multy App ............................................................................ 118 3.28 Log Out of the myZyxelCloud Account ................................................................................... 120 3.29 View Legal and Regulatory Information .................................................................................. 121 3.30 Manage Your Multy WiFi System With Amazon Alexa ............................................................ 123 Chapter 4 Wizard Multy M1 (WSM20) ............................................................................................................128 4.1 Overview ....................................................................................................................................... 128 4.2 Accessing the Wizard ................................................................................................................... 128 Chapter 5 Web Configurator Multy M1 (WSM20) .........................................................................................138 5.1 Overview ....................................................................................................................................... 138 5.2 Accessing the Web Configurator ............................................................................................... 138 5.3 Navigation Panel .......................................................................................................................... 140 5.3.1 Standard Mode Navigation Panel .................................................................................... 141 5.3.2 Bridge Mode Navigation Panel ......................................................................................... 143 Chapter 6 Multy M1 (WSM20) Modes...............................................................................................................144 6.1 Overview ....................................................................................................................................... 144 6.2 Modes ............................................................................................................................................ 144 6.3 Standard Mode Overview ........................................................................................................... 145 6.4 What You Can Do ........................................................................................................................ 145 6.5 Standard Mode Status Screen .................................................................................................... 145 Multy WiFi System Users Guide 4 Table of Contents 6.6 Bridge Mode Overview ................................................................................................................ 147 6.7 What You Can Do ........................................................................................................................ 147 6.8 Setting your Multy Device to Bridge Mode ............................................................................... 147 6.8.1 Accessing the Web Configurator in Bridge Mode .......................................................... 148 6.9 Bridge Mode Status Screen ......................................................................................................... 149 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) ................................................................................150 7.1 Overview ....................................................................................................................................... 150 7.2 Run a Speed Test .......................................................................................................................... 150 7.3 Configure the Multy Devices in a Mesh Network ..................................................................... 152 7.4 Configure Main WiFi Networks .................................................................................................... 154 7.5 Configure Guest WiFi Networks ................................................................................................... 156 7.6 Configure Parental Control Schedule ........................................................................................ 157 7.6.1 Create a Parental Control Profile ...................................................................................... 157 7.7 Configure a Firewall Rule ............................................................................................................. 160 7.7.1 Enable Respond to Ping and Firewall ............................................................................... 160 7.7.2 Enable Access Control ....................................................................................................... 161 7.8 Configure the Multy Device as an OpenVPN Server ............................................................... 163 7.9 Configure the Multy Device as an OpenVPN Client ................................................................ 165 7.10 Change the Web Configurator Local Password .................................................................... 167 7.11 Change the Operating Mode .................................................................................................. 167 7.12 Configure a Port Forwarding Rule ............................................................................................ 168 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) ...............................................................................171 8.1 Introduction ................................................................................................................................... 171 8.2 Using the Web Configurator ........................................................................................................ 171 8.2.1 Login with Local Password ................................................................................................. 173 8.3 Add and Install Your First Multy Device ...................................................................................... 175 8.4 Run a Speed Test .......................................................................................................................... 179 8.5 Configure the Multy Devices WiFi Networks ............................................................................. 180 8.6 Enable or Disable a WiFi Network ............................................................................................... 182 8.7 Add Clients to a Profile ................................................................................................................ 184 8.8 Set a Profiles WiFi Schedule ........................................................................................................ 185 8.9 Pause or Resume Internet Access on a Profile .......................................................................... 187 8.10 Turn On or Off the Multy Devices LED (Light) ......................................................................... 189 8.11 Remove a Multy Device ............................................................................................................ 190 8.12 Install a Second Multy WiFi System ........................................................................................... 192 8.13 Change Your Multy Device Operating Mode ........................................................................ 192 8.14 Configure a Port Forwarding Rule ............................................................................................ 194 8.15 Enable or Disable Daisy Chain Network Topology ................................................................. 195 8.16 Local Login Password Change ................................................................................................. 198 Multy WiFi System Users Guide 5 Table of Contents Chapter 9 Web Interface Tutorials Multy M6E (WSQ65)...............................................................................201 9.1 Overview ....................................................................................................................................... 201 9.2 WiFi Network Setup ....................................................................................................................... 201 9.2.1 Changing Security on a WiFi Network .............................................................................. 201 9.2.2 Connecting to the Multy Devices WiFi Network Using WPS .......................................... 203 9.2.3 Setting Up a Guest Network .............................................................................................. 205 9.2.4 Setting Up Two Guest WiFi Networks on Different WiFi Bands ........................................ 210 9.3 Network Security ........................................................................................................................... 215 9.3.1 Configuring a Firewall Rule ................................................................................................ 215 9.3.2 Parental Control .................................................................................................................. 217 9.3.3 Configuring a MAC Address Filter ..................................................................................... 219 9.4 Device Maintenance ................................................................................................................... 220 9.4.1 Upgrading the Firmware .................................................................................................... 220 9.4.2 Backing Up the Device Configuration ............................................................................. 221 9.4.3 Restoring the Device Configuration ................................................................................. 222 Chapter 10 Troubleshooting................................................................................................................................225 10.1 Overview ..................................................................................................................................... 225 10.2 Power, Hardware Connections, and LEDs ............................................................................... 225 10.3 Multy Device Access and Login ............................................................................................... 226 10.4 Internet Access ........................................................................................................................... 227 10.5 Resetting the Multy Device to Its Factory Defaults ................................................................. 228 10.6 WiFi Connections ........................................................................................................................ 228 10.7 OpenVPN Problems .................................................................................................................... 229 10.8 USB File Sharing Problems .......................................................................................................... 230 Appendix A Customer Support ..................................................................................................... 231 Appendix B Legal Information ....................................................................................................... 236 Index .................................................................................................................................................242 Multy WiFi System Users Guide 6 PART I Multy Series Users Guide 7 C H A P T E R 1 Get to Know Your Multy WiFi System 1.1 Overview Zyxel Multy WiFi System allows you to quickly set up and monitor your WiFi network using the Zyxel Multy app. You can install two or more Multy Devices in a Multy WiFi System, also called a Multy Site, to extend the range of your existing wired network without additional wiring. Note: At the time of writing, a maximum of four Multy Devices (one primary Multy and up to three extender Multys) can be used in a Multy Site. The table below explains the terms used in this Users Guide:

Table 1 Tutorial Terms Definition TERM DEFINITION Primary Multy (PM) Multy Device that serves as the controller of a mesh network. Extender Multy (EM) Multy Device that serves as an extender of a mesh network. Multy Devices can act either as a primary Multy or an extender Multy. As shown in the next figure, a primary Multy (PM) is connected to a modem or router. An extender Multy (EM) connects wirelessly to the primary Multy to expand its range. See Table 3 on page 11 to know which Multy devices can be used as a primary Multy or extender Multy. You can manage your Multy Sites and Multy Devices using the Zyxel Multy app, as shown below. Multy WiFi System Users Guide 8 Chapter 1 Get to Know Your Multy WiFi System In the following example, the first Multy Device connects to the router to act as the primary Multy (PM), while the other Multy Devices are extender Multys (E1 or E2) to expand WiFi coverage. The extender Multys help relay communications from WiFi clients to the primary Multy and router. Multy devices include the following:

Multy Plus (WSQ60) Multy X (WSQ50) Multy Mini (WSQ20) Multy U (WSR30) Multy M1 (WSM20) Multy M6E (WSQ65) Table 2 Differences Between Multy Devices FEATURE Maximum Bandwidth MULTY PLUS

(WSQ60) MULTY X

(WSQ50) MULTY MINI

(WSQ20) MULTY U

(WSR30) MULTY M1

(WSM20) MULTY M6E

(WSQ65) 3000

(WiFi6 Tri-

Band) 3000

(WiFi6 Tri-

Band) 1750

(Dual-Band) 2100

(WiFi6 Tri-

Band) 1800

(Dual Band) 5400

(WiFi6E Tri-

Band) Use as primary Multy Daisy Chain Topology Bluetooth USB Port YES YES YES YES YES YES YES YES NO NO YES YES (Quick Charge 3.0) YES NO YES NO YES NO NO NO YES NO NO NO Multy WiFi System Users Guide 9 MULTY PLUS

(WSQ60) MULTY X

(WSQ50) MULTY MINI

(WSQ20) MULTY U

(WSR30) MULTY M1

(WSM20) MULTY M6E

(WSQ65) Chapter 1 Get to Know Your Multy WiFi System Table 2 Differences Between Multy Devices (continued) FEATURE Quick Charge LED On/Off Switch

(Side Panel) LED On/Off Switch

(App) WPS Button NO NO YES NO NO NO YES NO YES NO YES NO NO NO NO NO Pairing Method Bluetooth Bluetooth Bluetooth Bluetooth APP Management GUI Management YES YES Number of LAN Ports 3 Number of internal antennas 5G 2.4G BLE (Bluetooth Low Energy) E-label Amazon Alexa 6 2 1 NO YES YES NO 3 6 2 1 NO YES YES NO 1 3 3 1 YES YES YES NO 1 4 2 1 YES YES NO YES NO YES WiFi YES YES 4 2 2 0 YES YES NO NO NO YES WiFi YES YES 5 4 4 0 NO NO A WiFi 6E Tri-Band WiFi System emits one 2.4 GHz, one 5 GHz and one 6 GHz WiFi signals. A WiFi 6 Tri-Band WiFi System emits one 2.4G WiFi signal and two 5G WiFi signals. Dual-Band WiFi Systems emit one 2.4G signal and one 5G signal. Maximum Bandwidth refers to the sum of the bandwidths of all WiFi signals (2.4G and 5G) emitted by the Multy Device. The Quick Charge function is a fast charging technology that allows you to charge your device through a USB port within a short period of time. 1.2 Mesh Network A Mesh network is composed of three key components.

(A) The primary Multy works as a controller to manage and optimize the Mesh network.

(B) One or more extender Multy in the Mesh network function a WiFi extender to extend the WiFi communication range.

(C) Multiple client devices connect to the Mesh network for Internet connections. Multy WiFi System Users Guide 10 Chapter 1 Get to Know Your Multy WiFi System Assigned Roles in a Mesh Network The next table shows which Multy Devices you can use as extender Multys for a given primary Multy. Table 3 The Assigned Roles in a Mesh Network EXTENDER MULTY MULTY PLUS

(WSQ60) MULTY X

(WSQ50) MULTY MINI

(WSQ20) MULTY U

(WSR30) MULTY M1

(WSM20) MULTY M6E

(WSQ65) PRIMARY MULTY Multy Plus

(WSQ60) Multy X

(WSQ50) Multy U

(WSR30) Multy M1

(WSM20) Multy M6E

(WSQ65) YES NO NO NO NO NO YES NO NO NO NO YES NO NO NO NO NO YES NO NO NO NO NO YES NO NO NO NO NO YES Assigned Roles in the Zyxel Multy App The following table shows the role of router and extender of the Multy Device in the Zyxel Multy app. Table 4 The Assigned Roles in the Zyxel Multy App MULTY PLUS

(WSQ60) MULTY X

(WSQ50) MULTY MINI

(WSQ20) MULTY U

(WSR30) MULTY M1

(WSM20) MULTY M6E

(WSQ65) Primary Multy Primary Multy Primary Multy Primary Multy Multy Router Extender Multy Extender Multy Extender Multy Extender Multy Satellite Primary Router Satellite Router Name in the app Extender Name in the app Primary Multy The primary Multy functions as a network controller to coordinate and optimize WiFi activity In the Mesh network. The controller collects Channel Availability Check responses and scan reports from the Extender Multy. Then, the controller selects the best channel and the final optimized topology based on the current situation. The Mesh network uses AP steering and Band steering mechanisms to improve WiFi performance. AP steering allows WiFi clients to roam seamlessly in a Mesh network. Band steering allows 2.4 GHz / 5 GHz dual-band WiFi clients to move from one band to another less busy band. For AP steering to work, the controller and the devices in the Mesh network must use the same SSID and password. For band steering to work, the SSIDs and passwords of 2.4 GHz and 5 GHz must be identical. See Section 1.2.2 on page 12 and Section 1.2.3 on page 13 for more information. The controller synchronizes the SSIDs and passwords during auto-configuration. Multy WiFi System Users Guide 11 Chapter 1 Get to Know Your Multy WiFi System Extender Multy (Satellite) The Primary Multy connects to a Extender Multy using WiFi. You can place the Extender Multy between the Primary Multy and the WiFi clients who require WiFi but are not in the coverage of the Primary Multy. 1.2.1 Dual-Band WiFi The Multy Device is a dual-band device that can use both 2.4 GHz and 5 GHz at the same time. IEEE 802.11a/b/g/n/ac/ax compliant clients can wirelessly connect to the Multy Device to access network resources. You could use the 2.4 GHz band for regular Internet surfing and downloading while using the 5 GHz band for time sensitive traffic like high-definition video, music, and gaming. Figure 1 Dual-Band Application 1.2.2 AP Steering AP steering allows WiFi clients to roam seamlessly in the Mesh network. AP steering helps monitor WiFi clients and drops their connections to optimize the Multy Device bandwidth when the clients are idle or have a low signal. When a WiFi client is dropped, it has the opportunity to reconnect to an AP or WiFi Extender with a stronger signal. In the following example, the controller (ZD) drops the connection between the client device (C) and the Extender Multy 1 (E1) so that the client device (C) can connect to the Extender Multy 2 (E2), which has a stronger signal. Multy WiFi System Users Guide 12 Chapter 1 Get to Know Your Multy WiFi System Figure 2 AP Steering Application 1.2.3 Band Steering Band steering allows 2.4 GHz / 5 GHz dual-band WiFi clients to move from one band to another. The controller detects if the client device are dual-band compatible. If a client device supports dual-band WiFi and the 2.4 GHz band is congested, its 2.4 GHz connection is dropped so that it can connect to the less congested 5 GHz band. In the following example, the Apple TV is a dual-band client device that uses the 5 GHz band. Figure 3 Band Steering Application 1.3 Applications for the Multy Device The Multy Device supports the following applications. Multy WiFi System Users Guide 13 Chapter 1 Get to Know Your Multy WiFi System Guest WiFi The Multy Device allows you to set up a guest WiFi network where users can access the Internet through Multy Device, but not to other networks connected to it. OpenVPN Server/Client OpenVPN is a VPN protocol which is open source and free of charge. It can be used to create a virtual private network or to connect local networks. Figure 4 OpenVPN Server Network Scenario The labels used in the graphic are explained below:

C A client device connected to the OpenVPN server. Make sure to install OpenVPN client software on the client device first. ZD A Multy Device that serves as the OpenVPN server. S A switch that connects the Multy Device and the local network. N A local network behind the OpenVPN sever. Figure 5 OpenVPN Client Network Scenario The labels used in the graphic are explained below:

ZD A Multy Device that serves as the OpenVPN client. R A router that serves as the OpenVPN server. S A switch that connects the OpenVPN server and the local network. N A local network behind the OpenVPN sever. Multy WiFi System Users Guide 14 Chapter 1 Get to Know Your Multy WiFi System IPv6 and IPv6 Firewall IPv6 (Internet Protocol version 6), is designed to enhance IP address size and features. The increase in IPv6 address size to 128 bits (from the 32-bit IPv4 address) allows up to 3.4 x 1038 IP addresses. The Multy Device can use IPv4/IPv6 dual stack to connect to IPv4 and IPv6 networks, and support IPv6 rapid deployment (6RD). Consequently, you can enable and create IPv6 firewall rules to filter IPv6 traffic. Firewall protects your Multy Device and network from attacks by hackers on the Internet and control access to it. The firewall:

allows traffic that originates from your LAN computers to go to all other networks blocks traffic that originates on other networks from going to the LAN. The following figure illustrates the firewall action. User A can initiate an IM (Instant Messaging) session from the LAN to the WAN (1). Return traffic for this session is also allowed (2). However other traffic initiated from the WAN is blocked (3 and 4). Figure 6 Default Firewall Action 1.4 Operating Modes for the Multy Device The Multy Device is available in both standard (router) mode and bridge mode. 1.4.1 Standard (Router) Mode The Multy Device is set to standard (router) mode by default. The Multy Device is used to connect the local network to another network (for example, the Internet). In standard (router) mode Multy Device has two IP addresses, a LAN IP address and a WAN IP address. It also has more routing features. In the example scenario below, Multy Device connects the local network to the Internet through a modem

(M). Multy WiFi System Users Guide 15 Chapter 1 Get to Know Your Multy WiFi System Figure 7 Standard Mode Example Auto-IP Change When the Multy Device (A) gets a WAN IP address or a DNS server IP address which is in the same subnet as the LAN IP address 192.168.123.1, Auto-IP Change allows the Multy Device to change its LAN IP address to 10.0.0.1 automatically. If the Multy Devices original LAN IP address is 10.0.0.1 and the WAN IP address is in the same subnet, such as 10.0.0.3, the Multy Device switches to use 192.168.123.1 as its LAN IP address. Figure 8 Auto-IP Change Example Auto-IP Change only works under the following conditions:

The Multy Device must be in standard (router) mode for Auto-IP Change to become active. The Multy Device is set to receive a dynamic WAN IP address. 1.4.2 Bridge Mode Use your Multy Device as a bridge if you already have a router or gateway on your network. In this mode your Multy Device bridges a wired network (LAN) and WiFi in the same subnet. In bridge mode, Multy Device has one IP address and Multy Device interfaces are bridged together in the same network. In the example scenario below, Multy Device connects the local network to the Internet through a router

(R). Multy WiFi System Users Guide 16 Chapter 1 Get to Know Your Multy WiFi System Figure 9 Bridge Mode Example 1.5 How to Manage Your Multy Sites Use the following methods to manage your Multy WiFi System. Web Configurator. This is recommended for everyday management of Multy Devices using a

(supported) web browser. Multy. Use this app to manage Multy Devices on your smartphone. This Users Guide provides information about key uses of the Zyxel Multy app. To install the app, scan the QR code on the QSG. 1.6 Getting Started To set up a Multy Site, you need to:

1 Have a broadband modem or router that is connected to the Internet. 2 Get at least one Multy Device. If you have multiple Multy Devices, the first one you install should be connected to the modem or router. Other Multy Devices can be placed in different rooms to extend WiFi range by wirelessly connecting to the first Multy Device. 3 4 5 Install the Zyxel Multy app and turn on Bluetooth or WiFi on your smartphone to pair with your Multy Device. Make sure your smartphone also has Internet access. Pairing method used by your model. See Table 2 on page 9 for more information. Set up your first Multy Device. Use the Zyxel Multy app to set up the Multy Device and manage your Multy Site (see Chapter 3 on page 39). Multy WiFi System Users Guide 17 C H A P T E R 2 Hardware 2.1 Hardware Connections 1 2 3 Use the included power cable to connect the Multy Devices power port to a power outlet. If you are installing the first Multy Device, connect the Internet port of the Multy Device to a broadband modem or router that is connected to the Internet. You may use Ethernet cables to connect other devices to your Multy Device. Figure 10 WSQ60 / WSQ50 Rear Panel Figure 11 WSQ20 Rear Panel Multy WiFi System Users Guide 18 Chapter 2 Hardware Figure 12 WSR30 Rear Panel Figure 13 WSM20 Rear Panel Multy WiFi System Users Guide 19 Chapter 2 Hardware Figure 14 WSQ65 Rear Panel 2.2 Hardware Installation This section describes how the hardware device can be installed. Table 5 Multy Device Hardware Installation MULTY DEVICE MULTY PLUS (WSQ60) MULTY X (WSQ50) MULTY MINI (WSQ20) MULTY U (WSR30) MULTY M1 (WSM20) MULTY M6E (WSQ65) WALL MOUNTING CEILING MOUNTING DESK PLACEMENT LEATHER STRAP HANGING YES YES YES NO YES YES YES YES YES NO NO NO YES YES YES YES YES YES NO NO NO YES NO NO 2.2.1 Wall Mounting Use the wall mounting method to install your Multy Device. See Table 5 on page 20 for more information. 2.2.1.1 WSM20 Wall Mounting Use the mounting base to attach the WSM20 to a wall. Multy WiFi System Users Guide 20 Chapter 2 Hardware Follow these steps for the WSM20 wall mounting:

1 Use the mounting base to mark two holes on the wall. Drill two holes at the distance of 53.40 mm. Figure 15 WSM20 Mounting Distance 2 Insert the anchors and then screw the mounting base into the wall using the screws of the required specifications as shown below. Figure 16 WSM20 M4 Screw and Anchor Specifications 3 Slide the WSM20 down gently until it is secured to the mounting base. Multy WiFi System Users Guide 21 Chapter 2 Hardware Figure 17 Slide the WSM20 Down Figure 18 Secure the WSM20 to the Mounting Base 2.2.1.2 WSM20 Removal There are two hooks on the WSM20. Use a thin object to press the hooks down on the front and rear panel of the WSM20 to release the WSM20 from the mounting base. Multy WiFi System Users Guide 22 Chapter 2 Hardware Figure 19 Hook on the Front Panel Figure 20 Hook on the Rear Panel 2.2.1.3 WSQ60 / WSQ50 / WSQ20 Wall/Ceiling Mounting If your Multy Device comes with mounting holes, use mounting brackets to attach it to a wall or ceiling. Multy WiFi System Users Guide 23 Chapter 2 Hardware Figure 21 WSQ50 / WSQ60 Mounting Holes Figure 22 WSQ20 Mounting Holes Follow these steps for WSQ60 / WSQ50 / WSQ20 wall or ceiling mounting:

1 Use the mounting base to mark four holes in the wall or ceiling. Drill the holes and insert the anchors. Multy WiFi System Users Guide 24 Chapter 2 Hardware 2 Screw the mounting base into the wall or ceiling. 3 Line up the Multys base hole with the mounting base screw. Gently turn the Multy clockwise until it is secured to the mounting base. Multy WiFi System Users Guide 25 Chapter 2 Hardware 2.2.1.4 WSQ65 Wall Mounting Mark a hole on the wall at least 2 meter-high from the ground level. Drill the hole and insert the included anchor and wall mount screw into the wall. Align the mounting hole on the Multy Device to the wall mount screw on the wall. Adjust the angle of the Multy Device to make sure it is secure in place. Figure 23 WSQ65 Mounting Holes Multy WiFi System Users Guide 26 Chapter 2 Hardware Figure 24 WSQ65 Screw Specifications 2.2.2 Leather Strap Hanging Use the leather strap hanging method to install your Multy Device. See Table 5 on page 20 for more information. You can attach the leather strap to the hole at the top of your Multy Device to hang it to a wall or ceiling, as shown in Figure 25 on page 28. Multy WiFi System Users Guide 27 Chapter 2 Hardware Figure 25 WSR30 Leather Strap 2.2.3 Desk Placement You may place your Multy Device on a desk, table, shelf, and so on. See Table 5 on page 20 for more information. 2.2.3.1 WSR30 Use the rear port cover as a stand by attaching it to the bottom of the Multy Device (shown in Figure 26 on page 29). Multy WiFi System Users Guide 28 Chapter 2 Hardware Figure 26 WSR30 Rear Port Cover Figure 27 WSR30 Stand 2.2.3.2 WSQ65 Attach the bottom of the Multy Device to the magnetic stand. Then, place the Multy Device on a desk, table, shelf, and so on. Multy WiFi System Users Guide 29 Chapter 2 Hardware Figure 28 WSQ65 Desk Placement 2.3 WPS Button Use the WPS button to quickly set up a secure WiFi connection between the Multy Device and a WPS-

compatible client device by adding one device at a time. See Table 2 on page 9 for more information. To activate WPS:

1 Make sure the LED lights turns steady blue and not blinking. 2 3 Press the WPS button until the LED light blink pink and release it. Press the WPS button on another WPS-enabled client device within range of the Multy Device within 120 seconds. The LED blinks pink while the Multy Device sets up a WPS connection with the other WiFi client device. 4 Once the connection is successfully made, the LED turns steady green. 2.4 Reset Button If you need to return the Multy Device to its default settings, use the reset button on the rear panel. Multy WiFi System Users Guide 30 Chapter 2 Hardware Figure 29 WSQ60 / WSQ50 Reset Button Figure 30 WSQ20 Reset Button Figure 31 WSR30 Reset Button Multy WiFi System Users Guide 31 Chapter 2 Hardware Figure 32 WSM20 Reset Button Figure 33 WSQ65 Reset Button Multy WiFi System Users Guide 32 Chapter 2 Hardware 2.4.1 Reset the Multy Device Back to Factory Default Settings Follow the steps below for a factory reset. WSQ60 / WSQ50 / WSQ20:

1 Make sure the LED light on the top panel is not blinking white. 2 Press the reset button for at least 5 seconds or until the LED starts to blink red. WSR30:

Press the reset button for at least 5 seconds or until the LED starts to blink amber. WSM20:

Press the reset button for at least 5 seconds or until the LED starts to blink yellow. WSQ65:

Press the reset button for at least 3 seconds or until the LED starts to blink green. 2.5 LED On/Off Switch WSM20:

Press the LED on/off switch to turn on or off LED lights. Multy WiFi System Users Guide 33 Chapter 2 Hardware Figure 34 WSM20 LED On/Off Switch 2.6 LED Light Look at the LED behavior to determine the status of the Multy Device. See Table 6 on page 37, Table 7 on page 37, and Table 8 on page 37 for more information. Figure 35 WSQ50 / WSQ60 LED Multy WiFi System Users Guide 34 Chapter 2 Hardware Figure 36 WSQ20 LED Figure 37 WSR30 LED Multy WiFi System Users Guide 35 Chapter 2 Hardware Figure 38 WSM20 LED Figure 39 WSQ65 LED Multy WiFi System Users Guide 36 Chapter 2 Hardware The following are the LED descriptions for your Multy Device. Table 6 WSQ60 / WSQ50 / WSQ20 LED Descriptions COLOR STATUS DESCRIPTION Off The Multy Device is not receiving power. White Blinking The Multy Device is booting up, undergoing firmware upgrade, or being configured. On The Multy Device is on and connected to the Internet. Blue Blinking Bluetooth is enabled on the Multy Device. Red On On The Multy Device in extender mode is connecting to the primary Multy. The Multy Device in primary Multy mode failed to connect to the Internet, the Multy Device in extender mode cannot connect to the primary Multy, Bluetooth is not working on the Multy Device, or the Multy Device encountered a system error. Slow Blinking An error occurred during firmware update. Fast Blinking The Multy Device is in the process of restoring to default. Table 7 WSR30 LED Descriptions COLOR STATUS DESCRIPTION Off The Multy Device is not receiving power. White Blinking The Multy Device is booting up. On The Multy Device power is on. Blue Blinking The Multy Device Bluetooth is being configured. On The Multy Device Bluetooth is ready. Pink or Blue Rotate The Multy Device is ready for use. Rotate here means the pink light will move around the LED indicator while the blue light is stationary. Amber Blinking The Multy Device is undergoing firmware upgrade. Fast Blinking The Multy Device is being reset. Red On The Multy Device in primary Multy mode failed to connect to the Internet or the Multy Device in extender mode cannot connect to the primary Multy. Table 8 WSM20 LED Descriptions COLOR STATUS DESCRIPTION Lake Green On The Multy Device is receiving power and ready for use. Blinking The Multy Device is booting up. Green Off On Blinking The Multy Device is not receiving power. The Multy Device is ready for use. The Multy Device setup process is in progress. The Multy Device WAN/Wireless Web Configuration setup process is in progress. Yellow On The Multy Device is updating firmware. Red Blinking On The Multy Device is being reset. TheMulty Device in Multy Router mode failed to connect to the Internet. OR Pink Blinking The Multy Device is setting up a WPS connection with another Multy Device. The Multy Device in extender mode cannot connect to the Multy Router. Multy WiFi System Users Guide 37 Chapter 2 Hardware Table 9 WSQ65 LED Descriptions COLOR STATUS DESCRIPTION Blue On The Multy Device is receiving power and ready for use. Blinking The Multy Device is booting up. Green Off On The Multy Device is not receiving power. The Multy Device is ready for use Blinking The Multy Device is setting up a WPS connection with another Multy Device. Red On The Multy Device in AP mode failed to connect to the Internet. The Multy Device in extender mode cannot connect to the Primary Multy. Purple On The Multy Device is updating firmware. Blinking The Multy Device is being reset. Multy WiFi System Users Guide 38 C H A P T E R 3 App Tutorials Zyxel Multy 3.1 Introduction The Zyxel Multy app helps you install Multy Devices and manage your Multy Sites directly with your smartphone. Note: Your smartphone needs to have Internet access to configure the following settings. Using the Zyxel Multy App Add and Install Your First Multy Device Check Your Multy-to-Multy Signal Strength Remove a Multy Device Remove a Multy Site Add a Multy Device to a New Site Install a Second Multy Site Test Your Smartphone Connection Speed Test Your Multy Device Connection Speed Measure Your WiFi Signal Strength Enable or Disable Guest WiFi Share WiFi Name and Password with a QR Code Set a WiFi Schedule for Clients Pause Internet Access for an Individual Client Pause or Resume Internet Access for a Group Check your Multy Devices Configuration Details Use Custom DNS Server Restart Your Multy Device Change the Name or Picture of a Multy Site Create or Change Your Web Configurator Password Enable or Add Port Forwarding Rules Enable DMZ Switch to NAT or Bridge Mode Turn Notifications On or Off Enable or Disable Daisy Chain Network Topology Report a Problem With the Zyxel Multy App Log Out of the myZyxelCloud Account View Legal and Regulatory Information Multy WiFi System Users Guide 39 Chapter 3 App Tutorials Zyxel Multy Manage Your Multy WiFi System With Amazon Alexa Compatibility Android 8.0 or later iOS 12.0 or later 3.2 Using the Zyxel Multy App You can log in and use the Zyxel Multy app with or without a myZyxelCloud account. With a myZyxelCloud account, all your configurations will be stored in the myZyxelCloud server. You then can log in and use the app on any smartphone to manage your Multy Sites once they have been set up. Moreover, Multy Devices can work with Amazon Alexa after the myZyxelCloud account is linked to Alexa (Section 3.30 on page 123). 1 Install the Zyxel Multy app from Google Play or the Apple App store. Tap the Multy icon to open it. 2 The Multy screen displays. Tap Log in to enter your credentials if you already have a myZyxelCloud account. Tap Sign Up to create a new myZyxelCloud account. Multy WiFi System Users Guide 40 Chapter 3 App Tutorials Zyxel Multy Multy WiFi System Users Guide 41 Chapter 3 App Tutorials Zyxel Multy 3 The following screen displays. Enter your existing Google / Facebook / Apple ID account information and tap SIGN IN to log in. Tap Sign Up if you want to create a myZyxelCloud account. 4 If you do not have a myZyxelCloud account or do not want to log in with a myZyxelCloud account, tap Install Multy in the Multy screen. Note: You must create a local password through the Multy app for the Web Configurator If you do not sign in with myZyxelCloud. See Section 3.21 on page 103 for more information. Multy WiFi System Users Guide 42 Chapter 3 App Tutorials Zyxel Multy 5 The following myZyxelCloud screens display after you tap Install Multy. Tap Next to continue. Tap Not Now to install your Multy Device directly and skip the sign in process. If you decide to log in with a myZyxelCloud account, tap Sign Up. You will be then redirected to the screen in step 3. See step 3 for more information. Multy WiFi System Users Guide 43 Chapter 3 App Tutorials Zyxel Multy 3.3 Add and Install Your First Multy Device You need to install at least one Multy Device before you can manage a Multy Site. See Section 1.1 on page 8 to prepare for installation and to know which Multy Devices can be used as primary and extender Multys. Multy WiFi System Users Guide 44 Chapter 3 App Tutorials Zyxel Multy 1 The Get Ready screen appears after you tap the upper right Not Now. Choose the product model of your device and tap Start. Multy WiFi System Users Guide 45 Chapter 3 App Tutorials Zyxel Multy 2 Tap Start to install and add a Multy Device to your Multy Site. Follow the next steps that appear on your screen. Unplug and then plug your modem as instructed in the app to prevent errors. 3 After unplugging and plugging your modem as instructed, check the LED light and then tap Its solid lake green or Its solid blue according to the Multy Device you use. Multy WiFi System Users Guide 46 Chapter 3 App Tutorials Zyxel Multy 4 Allow the Multy app to take pictures. Use your smartphone to scan the QR code to connect your smartphone to the WiFi network of the Multy Device. Multy WiFi System Users Guide 47 Chapter 3 App Tutorials Zyxel Multy 5 Your screen displays Multy Device Found when your smartphone connects to the WiFi network of the Multy Device. Tap Sign In to continue. Multy WiFi System Users Guide 48 Chapter 3 App Tutorials Zyxel Multy 6 Enter the Password on the Multy Device label. Then tap Sign In. Multy WiFi System Users Guide 49 Chapter 3 App Tutorials Zyxel Multy 7 Wait until the WAN connection has been set up on the Multy Device. Tap Next on the Multy connected screen to continue. Multy WiFi System Users Guide 50 Chapter 3 App Tutorials Zyxel Multy 8 Select the location where you want to place your Multy Device, and then tap Next. The WiFi network created! screen appears, and then tap Next. 9 After the first Multy Device is installed, tap No, Im done to finish the installation. Otherwise, tap Add Multy to add another Multy Device (Multy Satellite). Note: You can skip this step and add another Multy Device later. See Section 3.7 on page 66 for more information. Multy WiFi System Users Guide 51 Chapter 3 App Tutorials Zyxel Multy Multy WiFi System Users Guide 52 Chapter 3 App Tutorials Zyxel Multy 10 The following Get Ready screen appears after you tap Add Multy. Tap Start and connect power to your other Multy Device as instructed in the app. 11 After connecting power to your other Multy Device, check the LED light and then tap Its Solid Lake Green or Its Solid Blue according to the Multy Device you use. Multy WiFi System Users Guide 53 Chapter 3 App Tutorials Zyxel Multy 12 Press the WPS button on your other Multy Device within range of the first Multy Device within 120 seconds. The LED blinks pink on your other Multy Device while it sets up a WPS connection with the first Multy Device. Then tap Next. Multy WiFi System Users Guide 54 Chapter 3 App Tutorials Zyxel Multy Multy WiFi System Users Guide 55 Chapter 3 App Tutorials Zyxel Multy 13 The Your Multy Site is Ready! screen appears, and then tap Next. Tap Add Multy if you wish to add another Multy Device. Alternatively, tap No, Im done. 14 The Multy app detects you are using the default WiFi name and Password. Tap the copy (

) icon to copy the WiFi Password. Click Change now to change your WiFi name and password. Otherwise, click Maybe Later to change your WiFi name and password later. Multy WiFi System Users Guide 56 Chapter 3 App Tutorials Zyxel Multy 15 Tap Smart Connect with 2.4G/5G/6G name the same to keep 2.4G, 5G and 6G name the same. Tap Save to save the changes. Keeping the 2.4G, 5G and 6G names the same allows you to steer seamlessly between the three WiFi networks. Multy WiFi System Users Guide 57 Chapter 3 App Tutorials Zyxel Multy Multy WiFi System Users Guide 58 Chapter 3 App Tutorials Zyxel Multy 16 Tap Confirm to continue and update your WiFi settings. Multy WiFi System Users Guide 59 Chapter 3 App Tutorials Zyxel Multy 17 A Multy Site is a collection of Multy Devices with exactly one Multy Device acting as the primary Multy and the rest acting as extender Multys. After completing the setup, the Multy Site screen will be displayed, allowing you to monitor your Multy Devices and Multy WiFi System. It shows whether the Multy Devices in this Multy Site are on. It also shows the number of WiFi clients currently connected to the Multy Devices. Multy WiFi System Users Guide 60 Chapter 3 App Tutorials Zyxel Multy Note: If your Multy Device is connected to a modem or router but is unable to access the Internet during the installation process, you will see the following screen. Make sure your smartphone is connected to your broadband routers WiFi network and then tap None of These, Retry. If applicable, configure PPPoE or Static IP settings provided by your ISP. 3.4 Check Your Multy-to-Multy Signal Strength You can always check the signal strength between your extender and primary Multy to see if they need to be moved closer or farther apart. Multy WiFi System Users Guide 61 Chapter 3 App Tutorials Zyxel Multy 1 From the Multy Site screen, tap the extender Multy you want to check. 2 The Detail screen will be displayed. Tap Backhaul. The signal strength test will then be carried out. You may move the extender and then tap Move and Recheck to recheck the signal strength. Multy WiFi System Users Guide 62 Chapter 3 App Tutorials Zyxel Multy 3.5 Remove a Multy Device If a Multy Device is no longer in use, you can remove it from the Multy Site. On the Multy Site screen, tap the Multy Device you want to remove. The Detail screen will be displayed. Tap Delete This Multy to remove the Multy Device. Note: Before pressing the RESET button on the Multy Device, click Delete This Multy on the Detail screen. Note: If the primary Multy is removed on the Detail screen, the assigned roles of the Mesh network, including the extenders, will be reset to the default settings. Multy WiFi System Users Guide 63 Chapter 3 App Tutorials Zyxel Multy 3.6 Remove a Multy Site All Multy Devices in the Multy Site will be reset after you delete the Multy Site. Multy WiFi System Users Guide 64 Chapter 3 App Tutorials Zyxel Multy 1 From the Multy Site screen, tap the Settings icon (

) to open the Site Detail screen. 2 Tap Delete This Multy Site to remove the Multy WiFi System. Multy WiFi System Users Guide 65 Chapter 3 App Tutorials Zyxel Multy 3.7 Add a Multy Device to a New Site 1 To add a Multy Device to a new site, go to the Menu screen and then click Add Multy. The Add Multy screen appears. Select Add Multy to a New Multy Site and then click Next to continue. The Get Ready screen appears. Please refer to Section 3.3 on page 44 for more information about adding a Multy Device. Multy WiFi System Users Guide 66 Chapter 3 App Tutorials Zyxel Multy 2 To install a second Multy Device to this site. Click Add Multy to My Home. Click Next. Follow the prompts and finish the installation. Multy WiFi System Users Guide 67 Chapter 3 App Tutorials Zyxel Multy 3.8 Install a Second Multy Site You can manage multiple Multy Sites using the Zyxel Multy app. In the figure below, the app manages two separate Multy Sites with one being installed at home and another in the office. Figure 40 Multy Sites 1 Tap the Menu icon in the upper-left to open the navigation panel. Tap Add Multy. Multy WiFi System Users Guide 68 Chapter 3 App Tutorials Zyxel Multy Multy WiFi System Users Guide 69 Chapter 3 App Tutorials Zyxel Multy 2 Tap A New Multy Site and Next to set up another Multy WiFi System. Follow the instructions in Section 3.3 on page 44 to complete the setup. 3 To manage a different Multy Site, first tap Switch Site from the navigation panel. Multy WiFi System Users Guide 70 Chapter 3 App Tutorials Zyxel Multy 4 Select the Multy Site you want to manage and then tap Connect. Note: The Switch Site option is available only when you have more than one Multy Site. Multy WiFi System Users Guide 71 Chapter 3 App Tutorials Zyxel Multy 3.9 Test Your Smartphone Connection Speed You can run a speed test to check the Internet connection speed at which you send and receive data from your smartphone through the Multy Device. Multy WiFi System Users Guide 72 Chapter 3 App Tutorials Zyxel Multy 1 Tap the Speed Test icon (

) of the Multy Site. 2 Tap Start to perform the test. The meter will show data rates for both upstream and downstream traffic. Multy WiFi System Users Guide 73 Chapter 3 App Tutorials Zyxel Multy 3 The following screens show the results. You can tap the Remove icon (

) to delete all records. Multy WiFi System Users Guide 74 Chapter 3 App Tutorials Zyxel Multy 3.10 Test Your Multy Device Connection Speed With the Zyxel Multy app, you can check the speed of the connection between your Multy Device and your broadband modem or router. You can also check the connection speed between two Multy Devices. Multy WiFi System Users Guide 75 Chapter 3 App Tutorials Zyxel Multy 1 Tap the Menu icon in the upper-left to open the navigation panel. Tap Diagnose. 2 Tap Speed Test and the Test or Test All button to perform a test. The results will show data rates for both upstream and downstream traffic. Multy WiFi System Users Guide 76 Chapter 3 App Tutorials Zyxel Multy 3 Tap Test Again to show the Test buttons. To view the previous test results, tap the History icon (

can tap the Remove icon (

) to delete all records.

). You Multy WiFi System Users Guide 77 Chapter 3 App Tutorials Zyxel Multy 3.11 Measure Your WiFi Signal Strength When you need to install a new Multy Device, you can perform a signal check to decide where to place it. To use your smartphone to measure your WiFi signal strength, wirelessly connect the smartphone to the Multy Site first. Generally, signal strength is better when you are closer to the WiFi source. Multy WiFi System Users Guide 78 Chapter 3 App Tutorials Zyxel Multy 1 Tap the Menu icon in the upper-left to open the navigation panel. Tap Diagnose. Multy WiFi System Users Guide 79 Chapter 3 App Tutorials Zyxel Multy 2 Tap WiFi Signal and then tap the Turn On button to perform a check. Tap Turn Off to stop the process. A decent WiFi signal would not go below 70 dBm (70 dBm to 100 dBm). 3.12 Enable or Disable Guest WiFi After the Multy Site is set up, you can create a separate WiFi network for your guests. These guest WiFi settings will be applied to all Multy Devices in the same Multy Site. The client device (G) connected to the guest WiFi (Guest) can access the Internet but they cannot access other client devices (L) connected to the Multy Site (M), as shown in the next figure. Multy WiFi System Users Guide 80 Chapter 3 App Tutorials Zyxel Multy Figure 41 Guest WiFi 1 Tap the WiFi Settings icon (

) of the Multy Site. 2 Tap the Edit icon (

and WiFi Password. Tap Save. Then tap Confirm.

) of the Guest WiFi settings. Enable Guest WiFi and enter the guest WiFi Name (SSID) Multy WiFi System Users Guide 81 Chapter 3 App Tutorials Zyxel Multy 3.13 Share WiFi Name and Password with a QR Code Use the app to create a QR code with your WiFi network name and password. By printing and placing the QR code somewhere accessible, you can let your friends or guests scan the QR code and join the WiFi network directly without revealing your actual WiFi password. Multy WiFi System Users Guide 82 Chapter 3 App Tutorials Zyxel Multy 1 Tap the WiFi Settings icon (

) of the Multy Site. 2 Tap the Share icon (

) of a WiFi network to create a QR code of the WiFi network name and password which you can share with others. Take a screenshot of the QR code if you want to save and print it. Tap Done once you are finished. Multy WiFi System Users Guide 83 Chapter 3 App Tutorials Zyxel Multy Note: The Share icon (

) is available after you enable WiFi or Guest WiFi and set a WiFi name and password for this WiFi network. 3.14 Set a WiFi Schedule for Clients By creating a schedule profile, you can schedule the Multy Site to automatically disable the WiFi access of selected clients for preset periods of time. Note: You can group clients by applying the same schedule profile to them. This allows you to block or allow access or set a schedule for all client devices in the same group. Multy WiFi System Users Guide 84 Chapter 3 App Tutorials Zyxel Multy 1 Tap the Parental Control icon (

) of the Multy Site. 2 Tap the Filter icon and select how you want to sort the devices in the list. Multy WiFi System Users Guide 85 Chapter 3 App Tutorials Zyxel Multy 3 Tap a client from the device list to view the client device information. Tap Join Profile and then select Create New Profile to create a new profile or select a profile to apply a pre-configured schedule profile to the client. Multy WiFi System Users Guide 86 Chapter 3 App Tutorials Zyxel Multy Multy WiFi System Users Guide 87 Chapter 3 App Tutorials Zyxel Multy 4 If you want to create a new schedule, tap Create New Profile shown in the previous step. After you create a profile, name the profile, and then tap Next. Tap the gray blocks to specify the time periods during which the client will be blocked from accessing the Internet. If you want to plan a schedule in 15-

minute intervals, tap a time slot and hold for 2 or 3 seconds until a small window pops up. To select an entire row or column, tap the row or column label. Tap Done to save your settings. 5 The applied profile name will then display on the Parental Control > Devices screen. Note: The Device Timer Block button is only available if the clients are not in any schedule profile. Multy WiFi System Users Guide 88 Chapter 3 App Tutorials Zyxel Multy 6 The Parental Control > Profile > Profile Detail screen becomes available after a schedule profile is created. Multy WiFi System Users Guide 89 Chapter 3 App Tutorials Zyxel Multy 3.15 Pause Internet Access for an Individual Client You can set a timer to block a specific client from accessing the Internet without having to create a schedule. The timer is effective only once. Note: You can only set a timer to block Internet access on the clients that do NOT belong to any schedule group. 1 Tap the Parental Control icon (

) of the Multy Site. Multy WiFi System Users Guide 90 Chapter 3 App Tutorials Zyxel Multy Multy WiFi System Users Guide 91 Chapter 3 App Tutorials Zyxel Multy 2 Tap a client from the Devices list to view the client device information. 3 To block the selected client device, tap Block and specify a time period in hours and minutes. Tap Start to start the timer and block the client immediately. Multy WiFi System Users Guide 92 Chapter 3 App Tutorials Zyxel Multy 3.16 Pause or Resume Internet Access for a Group You may want to manually block a group of client devices from accessing the Internet immediately and resume it later. Note: You should already have created a schedule profile and applied the profile to client devices to group them. 1 Tap the Parental Control icon (

) of the Multy Site. Tap Profile to view the schedule profiles previously created in the Multy Site. On the Parental Control > Profile screen, tap a profiles Quick Block button to block or resume network access immediately. Multy WiFi System Users Guide 93 Chapter 3 App Tutorials Zyxel Multy Multy WiFi System Users Guide 94 Chapter 3 App Tutorials Zyxel Multy 2 Otherwise, select a profile from the profile list and then tap the Quick Block button on the Profile Detail screen to pause Internet access for that specific group. 3.17 Check your Multy Devices Configuration Details After configuring your Multy Device, you can view your Multy Device settings on the Detail screen. Multy WiFi System Users Guide 95 Chapter 3 App Tutorials Zyxel Multy 1 Tap a Multy Device on the Multy Site screen to open its Detail screen. Multy WiFi System Users Guide 96 Chapter 3 App Tutorials Zyxel Multy 2 The figure on the left appears if you tap on the Multy Device acting as the primary Multy. The figure on the right appears if you tap on an extender Multy. You can configure the DNS IP address, the IPv6 address, and the Ethernet connection status on a primary Multy screen. 3.18 Use Custom DNS Server A DNS server is a database that allows you to translates a domain name into an IP address to access the Internet. You can choose to specify a DNS server for your Multy Site. Multy WiFi System Users Guide 97 Chapter 3 App Tutorials Zyxel Multy 1 Tap the primary Multy on the Multy Site screen to open the Detail screen and then tap DNS IP. 2 Tap ISP DNS (Default) to use the default DNS server. Otherwise, tap Custom DNS and enter a primary, secondary, and tertiary DNS server. Tap Done to apply the changes. Multy WiFi System Users Guide 98 Chapter 3 App Tutorials Zyxel Multy 3.19 Restart Your Multy Device If you need to restart your Multy Device, you can do it remotely using the Detail screen. Multy WiFi System Users Guide 99 Chapter 3 App Tutorials Zyxel Multy On the Multy Site screen, tap the Multy Device you want to restart. The Detail screen will be displayed. Tap Restart to restart this device. 3.20 Change the Name or Picture of a Multy Site You can rename a Multy Site or change the background picture that is displayed on the Multy Site main screen by following these steps. Note: To restore back to the default background picture of a Multy Site, you need to remove the current Multy Site and then recreate a new site. Please refer to Section 3.6 on page 64 for more information. Multy WiFi System Users Guide 100 Chapter 3 App Tutorials Zyxel Multy 1 From the Multy Site screen, tap the Settings icon (

) to open the Site Detail screen. 2 Tap the Edit icon (

) of Site Name to give the Multy Site a new name. Multy WiFi System Users Guide 101 Chapter 3 App Tutorials Zyxel Multy 3 Tap the Camera icon (

to choose an existing picture on your phone. Otherwise, tap Take a Picture to use your smartphone camera to take a picture for your Multy Site. Crop the picture to a proper size and select the check mark to save the changes. Your background picture is now replaced with the new one.

) to change the background picture of your Multy Site. Tap Choose a Picture Multy WiFi System Users Guide 102 Chapter 3 App Tutorials Zyxel Multy 3.21 Create or Change Your Web Configurator Password This section allows you to create or change your Web Configurator password through the Multy app. 1 From the Multy Site screen, tap the Web Configurator icon (

Enter your new local password and re-enter it to confirm. The password should contain at least eight alphanumeric characters.

). The Web Configurator screen displays. Note: Enter a new password of 8 32 alphanumeric characters. The following special characters listed in the square brackets [\"`<>^$&] and emojis are not allowed. Multy WiFi System Users Guide 103 Chapter 3 App Tutorials Zyxel Multy 2 Tap Create to save the changes. Tap the Visibility icon (

Tap OK to close this screen.

)to see your password. Multy WiFi System Users Guide 104 Chapter 3 App Tutorials Zyxel Multy 3 The Web Configurator screen displays after the set up is completed. Tap Change Local Password if you want to change your local password. The Change Local Password screen displays. Enter your Current Local Password, and then enter your New local password and Confirm local password to change your local password. Tap Change Local password to apply the changes. 3.22 Enable or Add Port Forwarding Rules If you want to forward incoming packets to a specific IP address in the private network using ports, set a port forwarding rule. This makes the specified LAN client (C) accessible from the Internet, as shown in the next figure. Figure 42 Port Forwarding Multy WiFi System Users Guide 105 Chapter 3 App Tutorials Zyxel Multy 1 Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings. Multy WiFi System Users Guide 106 Chapter 3 App Tutorials Zyxel Multy 2 Tap Port Forwarding on the Settings screen to enable port forwarding. 3 Tap Port Forwarding Settings to create or update rules. On the Port Forwarding screen, tap Single Port Setup or Port Range Setup to add a rule. Multy WiFi System Users Guide 107 Chapter 3 App Tutorials Zyxel Multy 4 Enter a service name and a port number or a range of ports to define the service to be forwarded. Specify the transport layer protocol used for the service. Select a device on your local network that will receive the packets from the ports. Tap Add Rule once you are finished. A summary of the rules will be displayed. Tap Add if you want to create another rule. Multy WiFi System Users Guide 108 Chapter 3 App Tutorials Zyxel Multy 3.23 Enable DMZ DMZ allows other devices over the Internet to access a DMZ host device within your local network. DMZ, which stands for "DeMilitarized Zone", is a network between the WAN and the LAN that is open to the WAN but still has firewall protection. Devices on the WAN can initiate connections to devices on the DMZ but not to those on the LAN. You could put servers such as mail servers, HTTP or HTTPS web servers and FTP servers on the DMZ to provide services to hosts on the WAN as well as hosts on the LAN. You first need to assign a DMZ host to use DMZ. Multy WiFi System Users Guide 109 Chapter 3 App Tutorials Zyxel Multy 1 Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings. Multy WiFi System Users Guide 110 Chapter 3 App Tutorials Zyxel Multy 2 Tap DMZ IP on the Settings screen to configure your DMZ host. Enter a device IP address or tap Select from Device List and choose a device connected to the Multy WiFi System. Make sure DMZ is enabled on the Settings screen to use this feature. 3.24 Switch to NAT or Bridge Mode In NAT mode, the Multy Device routes traffic between a local network and another network such as the Internet. Choose NAT mode if you want the Multy Device to assign local IP addresses to devices connected to it (DHCP) and use routing features. In Bridge mode, the Multy Device broadcasts traffic to the local network from the Internet. Choose Bridge mode if you have an existing router in your network and you do not want to reconfigure routing settings. The following (routing) features are enabled in NAT mode:

Parental Control UPnP Reserve IP Port Forwarding DMZ SIP Guest WLAN Multy WiFi System Users Guide 111 Chapter 3 App Tutorials Zyxel Multy Note: These settings apply to the entire Multy Site. By default, your Multy Site is in NAT mode. 1 To change your network mode, tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings. 2 Tap NAT (Standard) Mode if you want to switch between NAT and Bridge mode. Tap OK to apply the changes. Multy WiFi System Users Guide 112 Chapter 3 App Tutorials Zyxel Multy 3.25 Turn Notifications On or Off You can decide whether or not to get updates when new WiFi clients connect to the system, when there are new speed test results, and when firmware updates are available. These updates will show as push notifications on your smartphone. Note: You need to have a myZyxelCloud account to use this feature. 1 Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings. Multy WiFi System Users Guide 113 Chapter 3 App Tutorials Zyxel Multy 2 Tap Notifications on the Settings screen. Tap Speed Test Results or New Firmware to enable and allow the app to send you notifications when there is a new speed test result or new firmware update. Multy WiFi System Users Guide 114 Chapter 3 App Tutorials Zyxel Multy Note: After you turn on notifications for speed test results, you need to use the Alexa voice command Alexa, ask Zyxel Multy to test Internet speed to run a speed test to receive the notification. See Section 3.30 on page 123 for more information about how to use the Alexa voice service. This speed test corresponds to Menu > Diagnose > Speed Test, checking the connection between the primary Multy and Internet (see Section 3.10 on page 75). Multy WiFi System Users Guide 115 Chapter 3 App Tutorials Zyxel Multy 3 If you want to get notifications when there are new client devices connecting to your WiFi networks, tap New Device Connected and enable notifications for the WiFi networks. 3.26 Enable or Disable Daisy Chain Network Topology You can "daisy chain multiple Multy Devices together to create expansive WiFi coverage for your home. The daisy chain topology is illustrated in the figure below. Figure A shows the illustration of Daisy Chain Disabled. Figure B shows the illustration of Daisy Chain Enabled. When daisy chaining is enabled, each extender Multy (EM) can go through another extender Multy with a strong WiFi signal to connect to the primary Multy (PM). When Multy Devices are daisy-chained, they do not all need to be placed near the primary Multy, which means you can extend your coverage. Note: This feature is not available on all Multy Devices. The Daisy Chain and Network Topology menus appear only when using a Multy Device that supports Daisy Chain. See Table 2 on page 9 to see which devices support this feature. Multy WiFi System Users Guide 116 Chapter 3 App Tutorials Zyxel Multy 1 Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings. Multy WiFi System Users Guide 117 Chapter 3 App Tutorials Zyxel Multy 2 Tap Advanced Settings on the Settings screen. Tap Daisy Chain to enable or disable daisy chaining. 3.27 Report a Problem With the Zyxel Multy App If you encounter problems while using the Zyxel Multy app or want to send us your feedback, you can send an email to customer service. Multy WiFi System Users Guide 118 Chapter 3 App Tutorials Zyxel Multy 1 Tap the Menu icon in the upper-left to open the navigation panel. Tap Send Feedback. Multy WiFi System Users Guide 119 Chapter 3 App Tutorials Zyxel Multy 2 Edit the mail and then tap Next to send it through the Internet. 3.28 Log Out of the myZyxelCloud Account Tap the Menu icon in the upper-left to open the navigation panel. Tap Log Out, then tap Confirm. Multy WiFi System Users Guide 120 Chapter 3 App Tutorials Zyxel Multy 3.29 View Legal and Regulatory Information Check the e-label if you want to see legal and regulatory information related to your Multy Device. Note: Not all Multy Devices have an e-label which contains legal and regulatory information in the app (see Table 2 on page 9). For Multy Devices without an e-label, you may check the label printed on the Multy Device. See Table 2 on page 9 for more information. 1 From the Multy Site screen, tap the Multy Device you want to check. The Detail screen will be displayed. Multy WiFi System Users Guide 121 Chapter 3 App Tutorials Zyxel Multy 2 Tap the Information icon (

) to view legal and regulatory information. Multy WiFi System Users Guide 122 Chapter 3 App Tutorials Zyxel Multy 3.30 Manage Your Multy WiFi System With Amazon Alexa If you have an Alexa-enabled device (Amazon Echo for example), use your voice to control the Multy Devices in your Multy Sites. At the time of writing, the available Alexa skill voice commands for Multy Sites are:

Alexa, ask Zyxel Multy to turn off guest WiFi Alexa, ask Zyxel Multy to test Internet speed Alexa, ask Zyxel Multy to turn on WiFi light Alexa, ask Zyxel Multy to turn off WiFi light Alexa, ask Zyxel Multy to pause the Internet You need to enable the Multy-Alexa skills to enhance the functionality of your Alexa device and allow Alexa to perform the supported tasks. See Table 2 on page 9 for more information. Note: To use the Alexa voice service, you must have logged into the Zyxel Multy app with a myZyxelCloud account and set up the Multy Devices. Both the Multy Devices and Alexa device should be connected to the same WiFi network. 1 Go to the Amazon website (https://www.amazon.com) and sign in with your Amazon account. Tap the Menu icon in the upper-left and tap See All Departments. Multy WiFi System Users Guide 123 Chapter 3 App Tutorials Zyxel Multy 2 Select Alexa Skills. Multy WiFi System Users Guide 124 Chapter 3 App Tutorials Zyxel Multy 3 Enter the keyword "Zyxel Multy" in the search bar and select "Zyxel Multy" from the list of results. Tap Enable to connect the Multy Site to Alexa. Multy WiFi System Users Guide 125 Chapter 3 App Tutorials Zyxel Multy 4 Tap Link Account and enter your myZyxel account information to associate the skill with your account. 5 Tap Authorize. A screen appears showing that the skill for Multy Sites has been successfully linked. Use either the Alexa app or the voice command Discover Devices to have Alexa discover the Multy Devices on the specified myZyxel account. You then can use your voice to control the Multy Device. Multy WiFi System Users Guide 126 PART II Multy M1 127 C H A P T E R 4 Wizard Multy M1 (WSM20) 4.1 Overview In this chapter, you will learn how to:

Go through Multy Device (WSM20) wizard steps Create a myZyxelCloud account. Configure basic settings for your WiFi 4.2 Accessing the Wizard Launch your web browser and enter "http://zyxelwifi.com" or "http://zyxelwifi.net" or http://

192.168.212.1 as the website address. Note: The wizard appears automatically when the Multy Device is accessed for the first time or when you reset the Multy Device to its default factory settings. 1 Make sure the WAN port of the Multy Device is connected to a modem or router with Internet access. Your Multy Device will check the status of your Internet connection the first time you log in. Multy WiFi System Users Guide 128 Chapter 4 Wizard Multy M1 (WSM20) 2 The following screen shows if you are connected to the Internet. Click Next to go to the next step in the wizard. The following screen shows if you are not connected to the Internet. Multy WiFi System Users Guide 129 Chapter 4 Wizard Multy M1 (WSM20) Note: You may need to turn off your network firewall if access to the Internet from the Multy Device is blocked. Turn on your network firewall after the configuration is completed. You need to connect to the Internet to access your Multy Device. See Section 4.2 on page 128 if you cannot connect to the Internet. 3 Enter 1 128 single-byte printable characters but not "''<>^$& as your 2.4G/5G WiFi Name and WiFi Password. Select the check box Keep 2.4G & 5G name the same if you want to use the same name for your 2.4G and 5G WiFi. 4 The following screen shows if you have set up your WiFi name and password successfully. Click Next to go to the next step in the wizard. Multy WiFi System Users Guide 130 Chapter 4 Wizard Multy M1 (WSM20) 5 You need to create a myZyxelCloud account to log into the Multy Device. Click Next to go to the next step in the wizard. 6 A pop up message shows. Click OK to be redirected to the registration website of myZyxelCloud. Multy WiFi System Users Guide 131 Chapter 4 Wizard Multy M1 (WSM20) 7 Enter your Email and Password and click SIGN IN, if you already have a myZyxelCloud account. If not, you can create one by clicking Sign Up. You can also click the Facebook or Google icon to create an account with your Facebook or Google account. 8 The legal page shows after you log in. Select the check box I understand and agree the Zyxel Cloud Terms of Use and then click Confirm. Multy WiFi System Users Guide 132 Chapter 4 Wizard Multy M1 (WSM20) 9 Click Authorize to allow the Web Configurator to link to your myZyxelCloud account. Multy WiFi System Users Guide 133 Chapter 4 Wizard Multy M1 (WSM20) 10 Wait a moment for your Multy Device to link to your myZyxelCloud account. You will be redirected to the Web Configurator. Click Next to continue. Multy WiFi System Users Guide 134 Chapter 4 Wizard Multy M1 (WSM20) 11 Create a Web Configurator password to access the Multy Device directly. You may choose to log in with your myZyxelCloud account or your local password the next time you log in. Note: You can change your local password in System > General Settings. See Section 7.9 on page 165 for more information. 12 Wait for a moment to check if your Multy Device is updated with the latest firmware. If not, your Multy Device will automatically update the firmware. Multy WiFi System Users Guide 135 Chapter 4 Wizard Multy M1 (WSM20) 13 Click OK when the next screen appears. 14 On the displayed login screen, log in using your local password. The Multy Device Overview screen displays allowing you to monitor your Multy Device. It shows if the Multy Device is online, and how many WiFi clients are currently connected to your Multy Device, You can also view WiFi network settings, CPU usage, Memory usage and the LAN/WAN port status on the screen. Multy WiFi System Users Guide 136 Chapter 4 Wizard Multy M1 (WSM20) The Multy Device LED will light solid green after completing the installation. Multy WiFi System Users Guide 137 C H A P T E R 5 Web Configurator Multy M1

(WSM20) 5.1 Overview This chapter describes how to access the Multy Device Web Configurator and provides an overview of its screens. The Web Configurator is an HTML-based management interface that allows easy system setup and management through Internet browser. Use a browser that supports HTML5, such Mozilla Firefox, or Google Chrome. The recommended screen resolution is 1024 by 768 pixels. In order to use the Web Configurator you need to allow:

Web browser pop-up windows from your device. JavaScript (enabled by default). Java permissions (enabled by default). 5.2 Accessing the Web Configurator 1 Make sure your Multy Device hardware is properly connected (refer to the Quick Start Guide). 2 3 Launch your web browser. If the Multy Device is in Standard Mode (the default mode), enter "http://zyxelwifi.com or 192.168.212.1"

in the browsers address bar. If the Multy Device is in Bridge Mode, enter http:// (DHCP-assigned IP) in the browsers address bar. 4 On the displayed login screen, log in using your myZyxelCloud username and password or the local password. Note: If this is the first time you are accessing the Web Configurator or if the device has been reset, you must complete the setup wizard, see Chapter 4 on page 128. Note: For setting and changing the local password, see Section 7.9 on page 165. Multy WiFi System Users Guide 138 Chapter 5 Web Configurator Multy M1 (WSM20) Figure 43 Login 5 The Multy Device Overview screen displays allowing you to monitor your Multy Device. It shows if the Multy Device is online, and how many WiFi clients are currently connected to your Multy Device, You can also view WiFi network settings, CPU usage, Memory usage and the LAN/WAN port status on the screen. Figure 44 Overview (Standard Mode) Multy WiFi System Users Guide 139 Chapter 5 Web Configurator Multy M1 (WSM20) Figure 45 Overview (Bridge Mode) 5.3 Navigation Panel Use the submenus on the navigation panel to configure Multy Device features. Your navigation panel varies depending on the mode of your Multy Device. See Section 6.3 on page 145 for more information on Standard Mode. See Section 6.6 on page 147 for more information on Bridge Mode. Multy WiFi System Users Guide 140 Chapter 5 Web Configurator Multy M1 (WSM20) 5.3.1 Standard Mode Navigation Panel Figure 46 Navigation Panel (Standard Mode) The following table describes the submenus. Table 10 Settings > System > Status (Standard Mode) LINK Overview Diagnose TAB FUNCTION Use this screen to:

View read-only information about your Multy Device Configure WiFi settings. Use this screen to check the speed of the connection between your Multy Device and the broadband modem/router. Use this screen to view a summary of previously run speed tests. Advanced Speed Test Speed Test History Parental Control Device Use this screen to:

View devices information Add and configure parental control rules or schedules. Profile Use this screen to enable or configure existing parental control rules. Mesh My Mesh Use this screen to view Mesh network information. OpenVPN Server OpenVPN Use this screen to create and configure an OpenVPN server account. Server OpenVPN Account Use this screen to:

View basic information about Multy Device OpenVPN server View basic information about clients that are connected to the Multy Device OpenVPN server. Multy WiFi System Users Guide 141 Chapter 5 Web Configurator Multy M1 (WSM20) Table 10 Settings > System > Status (Standard Mode) (continued) LINK TAB FUNCTION OpenVPN Client Use this screen to:

View basic information about OpenVPN Server accounts that you are connected to Add an OpenVPN Server Account you want your Multy Device to connect to when the Multy Device functions as an OpenVPN client. Settings Internet Internet Connection This screen allows you to configure ISP parameters, WAN IP address assignment, DNS servers and the WAN MAC address. NAT & Port Forwarding Use this screen to enable NAT. Use this screen to configure servers behind the Multy Device and forward incoming service requests to the servers on your local network. Passthrough Use this screen to change your Multy Devices port triggering settings. Dynamic DNS Use this screen to configure dynamic DNS. UPnP Use this screen to enable UPnP on the Multy Device. WiFi Main WiFi Use this screen to enable WiFi and configure WiFi and WiFi security settings. Guest WiFi Use this screen to configure multiple BSSs on the Multy Device. WPS Use this screen to configure WPS. Scheduling Use this screen to schedule the times WiFi is enabled. LAN LAN IP Use this screen to configure the Multy Devices LAN IP address and subnet mask. Use this screen to configure the IPv6 address for the Multy Device on the LAN. Use this screen to configure your DNS server. Use this screen to enable the Multy Devices DHCP server. IPv6 LAN Use this screen to configure the IPv6 address for your Multy Device on the LAN. Firewall IPv4 Firewall Use this screen to configure IPv4 firewall rules. IPv6 Firewall Use this screen to configure IPv6 firewall rules. System Status Use this screen to view the basic information of the Multy Device. General Setting Remote Access Use this screen to change password or to set the timeout period of the management session. Use this screen to configure the interfaces from which the Multy Device can be managed remotely and specify a secure client that can manage the Multy Device. Maintenance Use this screen to upgrade firmware, restart the Multy Device without turning the power off or reset the Multy Device to factory default settings. Operating Mode Logs Use this screen to select whether your device acts as a router, or a bridge. Use this screen to enable log settings or view the list of activities recorded by your Multy Device. Multy WiFi System Users Guide 142 Chapter 5 Web Configurator Multy M1 (WSM20) 5.3.2 Bridge Mode Navigation Panel Figure 47 Navigation Panel (Bridge Mode) The following table describes the submenus. Table 11 Settings > System > Status (Bridge Mode) LINK Overview Diagnose Mesh Settings WiFi TAB FUNCTION Use this screen to:

View read-only information about your Multy Device Configure WiFi settings Use this screen to check the speed of the connection between your Multy Device and the broadband modem/router. Use this screen to view a summary of previously run speed tests. Advanced Speed Test Speed Test History My Mesh Use this screen to view Mesh network information. Main WiFi Use this screen to enable WiFi and configure WiFi and WiFi security settings. WPS Use this screen to configure WPS. Scheduling Use this screen to schedule the times WiFi is enabled. LAN LAN IP Use this screen to configure the Multy Devices LAN IP address and subnet mask. System Status Use this screen to view the basic information of the Multy Device. Use this screen to configure the Multy Devices DNS server. General Setting Remote Access Use this screen to change password or to set the timeout period of the management session. Use this screen to configure remote assistant. Maintenance Use this screen to upgrade firmware, restart the Multy Device without turning the power off or reset the Multy Device to factory default settings. Operating Mode Use this screen to select whether your device acts as a router, or a bridge. Logs Use this screen to view the list of activities recorded by your Multy Device. Multy WiFi System Users Guide 143 Chapter 6 Multy M1 (WSM20) Modes C H A P T E R 6 Multy M1 (WSM20) Modes 6.1 Overview This chapter introduces the different operating modes available on your Multy Device. Or simply how the Multy Device is being used in the network. 6.2 Modes This refers to the operating mode of the Multy Device, which can act in:

Standard Mode: In standard mode Multy Device has two IP addresses, a LAN IP address and a WAN IP address. It also has more routing features. To see the standard mode features, go toTable 10 on page 141. In the example scenario below, Multy Device connects the local network to the Internet through a modem (M). Figure 48 The Standard Mode Example Bridge Mode: In bridge mode, Multy Device has one IP address and Multy Device interfaces are bridged together in the same network. To see the bridge mode features, go to Table 11 on page 143. In the example scenario below, Multy Device connects the local network to the Internet through a router (R). Multy WiFi System Users Guide 144 Figure 49 Bridge Mode Example For more information on changing the mode of your Multy Device, refer to Section 7.11 on page 167. Note: Choose your device mode carefully to avoid having to change it later. When changing to another mode, the IP address of the Multy Device changes. The running applications and services of the network devices connected to the Multy Device may be interrupted. 6.3 Standard Mode Overview The Multy Device is set to standard (router) mode by default. Routers are used to connect the local network to another network (for example, the Internet). In the figure below, the Multy Device connects the local network (LAN1 LAN4) to the Internet. 6.4 What You Can Do Use the Status screen to view read-only information about your Multy Device (Section 6.5 on page 145). 6.5 Standard Mode Status Screen Click Settings > System > Status to open the status screen. Multy WiFi System Users Guide 145 Chapter 6 Multy M1 (WSM20) Modes Figure 50 Settings > System > Status (Standard Mode) The following table describes the labels shown on the Status screen. Table 12 Settings > System > Status (Standard Mode) LABEL System DESCRIPTION Model Name This is the model name of your device. Firmware Version This is the firmware version. System Operation Mode This is the device mode to which the Multy Device is set, see Section 7.11 on page 167 for more information. Enable IPv4 Firewall This shows if the IPv4 firewall is enabled on the Multy Device. Enable IPv6 Simple Security This shows if the IPv6 firewall is enabled on the Multy Device. System Uptime This is the total time the Multy Device has been on. WAN Information MAC Address This shows the WAN Ethernet adapter MAC address of your device. IP Address This shows the WAN ports IP address. Multy WiFi System Users Guide 146 Table 12 Settings > System > Status (Standard Mode) (continued) LABEL DESCRIPTION IP Subnet Mask This shows the WAN ports subnet mask. Gateway IPv6 Address LAN Information This shows the WAN ports gateway IP address. This shows the current IPv6 address of the Multy Device. MAC Address This shows the LAN Ethernet adapter MAC address of your device. IP Address This shows the LAN ports IP address. IP Subnet Mask This shows the LAN ports subnet mask. DHCP Server IPv6 Address This shows the LAN ports DHCP role Enable or Disable. This shows the current IPv6 address of the Multy Device in the LAN. 6.6 Bridge Mode Overview Use your Multy Device as a bridge if you already have a router or gateway on your network. In this mode your Multy Device bridges a wired network (LAN) and wireless LAN (WLAN) in the same subnet. See the figure below for an example. Many screens that are available in Standard Mode are not available in Bridge Mode, such as port forwarding and firewall. See Section 5.3 on page 140 for more information. 6.7 What You Can Do Set up a network with the Multy Device as a bridge (Section 6.8 on page 147). Use the Status screen to view read-only information about your Multy Device (Section 6.9 on page 149). 6.8 Setting your Multy Device to Bridge Mode 1 2 Log into the Web Configurator if you havent already. See the Quick start Guide for instructions on how to do this. To use your Multy Device as a bridge, go to Settings > System > Operating Mode and select Bridge Mode. Note: You can only set the Multy Device to Bridge Mode when using the Internet Protocol over Ethernet (IPoE) WAN service. Multy WiFi System Users Guide 147 Chapter 6 Multy M1 (WSM20) Modes Figure 51 Change to Bridge Mode Note: You have to log in to the Web Configurator again when you change modes. As soon as you do, your Multy Device is already in Bridge mode. 3 When you select Bridge Mode, the following pop-up message window appears. Figure 52 Pop-up for Bridge Mode Click OK. Then click Apply. The Web Configurator refreshes once the change to Bridge mode is successful. 6.8.1 Accessing the Web Configurator in Bridge Mode Log in to the Web Configurator in Bridge mode, do the following:

1 Log into the Web Configurator. See the Quick Start Guide for instructions on how to do this. 2 Connect your computer to one of the LAN port of the Multy Deviceusing an Ethernet cable. 3 Connect a modem/router to the WAN port of the Multy Device using another Ethernet cable. 4 If the Multy Device is not connected to a router or DHCP server, the Multy Device cannot assign your computer an IP address. 5 After you have set your computers IP address, open a web browser such as Microsoft Edge and enter http://(DHCP-assigned IP) as the web address in your web browser. Multy WiFi System Users Guide 148 Chapter 6 Multy M1 (WSM20) Modes 6.9 Bridge Mode Status Screen Click Settings > System > Status to open the status screen. Figure 53 Settings > System > Status (Bridge Mode) The following table describes the labels shown on the Status screen. Table 13 Settings > System > Status (Bridge Mode) LABEL System DESCRIPTION Model Name This is the model name of your device. Firmware Version This is the firmware version. System Operation Mode This is the device mode to which the Multy Device is set, see Section 7.11 on page 167 for more information. Enable IPv4 Firewall This shows if the IPv4 firewall is enabled on the Multy Device. Enable IPv6 Simple Security This shows if the IPv6 firewall is enabled on the Multy Device. System Uptime LAN Information MAC Address IP Address This is the total time the Multy Device has been on. This shows the LAN Ethernet adapter MAC address of your device. This shows the LAN ports IP address. IP Subnet Mask This shows the LAN ports subnet mask. DHCP Server IPv6 Address This shows the LAN ports DHCP role Enable or Disable. This shows the current IPv6 address of the Multy Device in the LAN. Multy WiFi System Users Guide 149 C H A P T E R 7 Web Interface Tutorials Multy M1 (WSM20) 7.1 Overview This chapter provides tutorials for setting up your Multy Device. Run a Speed Test Configure the Multy Devices in a Mesh Network Configure Main WiFi Networks Configure Guest WiFi Networks Configure Parental Control Schedule Configure a Firewall Rule Configure the Multy Device as an OpenVPN Server Configure the Multy Device as an OpenVPN Client Change the Web Configurator Local Password Change the Operating Mode Configure a Port Forwarding Rule 7.2 Run a Speed Test With the Multy Device Web Configurator, you can check the speed of the connection between your Multy Device and the broadband modem/router. 1 Click the Navigation Panel icon on the top-left corner (

), and click Diagnose to open the Advanced Speed Test screen. Use this screen to view all the available connections in your Multy Device System. Multy WiFi System Users Guide 150 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 2 Click TEST to perform a speed test. This shows data rates for both upstream and downstream traffic. Click TEST AGAIN to update the information. 3 Click the Speed Test History tab to view a summary of the tests made. Click Clear to delete all records. Multy WiFi System Users Guide 151 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 7.3 Configure the Multy Devices in a Mesh Network 1 Click the Navigation Panel icon on the top-left corner (

), and click Mesh to open the Mesh Information screen. Click More to modify the assigned roles of Multy M1s mesh networks. 2 Click More of the Multy Device router, the following screen appears. Click the Edit (

Multy Router page to modify the name of the Multy Device router. Click the Restart (

the Multy Device router. Click the Delete (

extender of the mesh network, reseting all of the devices of the Mesh network to factory default settings. Click APPLY to save the changes.

) icon to remove the assigned roles of the controller and

) icon to reboot

) icon on the Multy WiFi System Users Guide 152 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 3 Click More of the Multy Device extender, the following screen appears. Click the Edit (

satellite page to modify the name of the Multy Device extender. Click the Restart (

) icon on the satellite page to remove the assigned role the Multy Device extender. Click the Delete (

of the extender, reseting the Multy Device extender to factory default settings. Click APPLY to save the changes.

) icon on the

) icon to reboot Multy WiFi System Users Guide 153 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 7.4 Configure Main WiFi Networks In the Multy Device you can configure independent WiFi networks with different privileges. Clients can associate only with the network for which they have security settings (SSID and password). The following table describes the different Multy Devices profile networks and their privileges. Table 14 WiFi Network Privileges WIFI NETWORK INTERNET ACCESS 2.4G / 5G WIFI NETWORK ACCESS TO WEB CONFIGURATOR ACCESS TO WIRED LAN Main WiFi Guest WiFi Yes Yes 2.4G and 5G 2.4G and 5G Yes No Yes No Note: A user can only configure the WiFi networks security settings if they are connected to the Main WiFi network. 1 Click the Navigation Panel icon on the top-left corner (

), and click Settings to open the WiFi screen. Use each tab in the WiFi menu to configure each of the WiFi networks security settings. 2 Select Enable Main WiFi to activate a WiFi Network. Enter the 2.4G/5G Name and Password clients use to connect to the WiFi network. You can configure two different WiFi Names for the Main WiFi 2.4G and 5G networks. Select Keep 2.4G & 5G name the same, so they both use the same WiFi Name. Click Apply to save your changes. Multy WiFi System Users Guide 154 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) Multy WiFi System Users Guide 155 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 7.5 Configure Guest WiFi Networks After the Multy Device is set up, you can use separate WiFi networks for your clients. The WiFi settings will be applied to all clients in the same network. Note: This is not available if you are using bridge mode. 1 Click the Navigation Panel icon on the top-left corner (

), and click Settings > WiFi > Guest WiFi to open the Guest WiFi screen. 2 Select Enable Guest WiFi and enter the WiFi Name (SSID) and WiFi Password. Click Apply to save your changes. Multy WiFi System Users Guide 156 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 7.6 Configure Parental Control Schedule This section shows you how to configure times for accessing the Internet using parental control. 7.6.1 Create a Parental Control Profile Parental Control Profile allows you to set up a rule to schedule Internet usage. Use this feature to limit the days and times a WiFi client can access the Internet through the Multy Device. This example shows you how to block a client from accessing the Internet during time for studying. The following example uses the parameters below to configure a Study schedule rule. Table 15 Parental Control Example Parameters BLOCKED CLIENT PROFILE NAME START BLOCKING END BLOCKING ENABLED ON AmyPhone Study 8:00 am 10:00 pm from Monday to Friday Note: Parental Control is not available if you are using bridge mode. 1 Go to Parental Control > Device to view the clients connected to your Multy Device. Find the client you want to block then click the action icon (

). Multy WiFi System Users Guide 157 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 2 Click Add New Profile in the Device Detail screen to configure the parental control profile schedule. Use the parameters given above to configure the time settings. Click Apply to save your settings. Multy WiFi System Users Guide 158 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) Multy WiFi System Users Guide 159 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 3 After you click Apply, the Multy Device Web Configurator will go to the Parental Control > Device >

Device Detail screen. Make sure the parental control profile you created has been applied to the specific client. Disable a Parental Control Profile You can disable the parental control profiles to stop the Multy Device from blocking the connected clients during the time you set. Suppose you no longer need to block a specific client from accessing the Internet during the time for studying. Go to Parental Control > Profile and find the Study profile. Slide the switch to the left (

) to disable the profile. 7.7 Configure a Firewall Rule This section shows you how to enable the firewall to protect your network from malicious attacks from the Internet. 7.7.1 Enable Respond to Ping and Firewall Enable Respond to Ping to activate Internet Control Message Protocol (ICMP) on the Multy Device. Enable Firewall to protect the Multy Device from DoS attacks. ICMP Internet Control Message Protocol (ICMP) is a message control and error-reporting protocol between a host server and a gateway to the Internet. Enable this to have the Multy Device respond only to incoming Ping requests from the specified interface. Attackers can ping the devices to find their locations through their responds then attack them. If you set the Multy Device to not respond to Ping requests from the WAN, the attackers will not be able to find the Multy Device since they cant receive responds from it. This will prevent the Multy Device from been attacked. Multy WiFi System Users Guide 160 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) DoS Denials of Service (DoS) attacks are aimed at devices and networks with a connection to the Internet. Their goal is not to steal information, but to disable a device or network so users no longer have access to network resources. It can flood your Internet connection with invalid packets and connection requests, using so much bandwidth and so many resources that Internet access becomes unavailable. The following example uses the parameters below to configure an example Multy Device firewall rule to enable ICMP and firewall. Table 16 Firewall Rule Example Parameters RESPOND PING FIREWALL SETUP LAN Enable Go to Settings > Firewall. Set the Respond Ping to LAN. Your Multy Device will now only respond to ping requests from the LAN. Set the Firewall Setup to Enable. Your Multy Device will protect your networks from DoS attacks. 7.7.2 Enable Access Control An access control rule is a manually-defined rule that can drop or accept incoming or outgoing packets from your network. Block Access to a Specified IP Address The example below shows you how to block your sons computer MAC address from accessing YouTube without blocking other clients. The following example uses the parameters below to configure the access control rule. Table 17 Access Control Rule Example Parameters SERVICE NAME DESTINATION IP ADDRESS MAC ADDRESS ACTIONS YouTube 208.65.153.238 00:24:21:AB:1F:00 Drop 1 Set Rule Status to Enable and Actions to Drop. Multy WiFi System Users Guide 161 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 2 Click Add Rule and enter the service name, destination IP address and MAC address as given above. 3 Click Apply to save your changes. Block Packets from a Specified IP Address The example below shows you how to block an advertisement website from sending packets to all clients connected to the Multy Device. The following example uses the parameters below to configure the access control rule. Table 18 Access Control Rule Example Parameters SERVICE NAME SOURCE IP ADDRESS Ads Website 1.1.1.1 ACTIONS Drop 1 Set Rule Status to Enable and Actions to Drop. 2 Click Add Rule and enter the service name and source IP address as given above. Multy WiFi System Users Guide 162 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 3 Click Apply to save your changes. 7.8 Configure the Multy Device as an OpenVPN Server OpenVPN is a VPN protocol which is open source and free of charge. It can be used to create a virtual private network or to connect local networks. Figure 54 OpenVPN Server Network Scenario The labels used in the graphic are explained below:

C A client device connected to the OpenVPN server. Make sure to install OpenVPN client software on the client device first. ZD A Multy Device that serves as the OpenVPN server. S A switch that connects the Multy Device and the local network. N A local network behind the OpenVPN sever. The example below shows you how to set up your Multy Device as an OpenVPN server for employees that are working from home to access the companys local network. You can create separate OpenVPN server accounts for employees in different departments. Note: OpenVPN Server is not available if you are using bridge mode. Multy WiFi System Users Guide 163 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) The following example uses parameters below to configure the OpenVPN Server settings. Table 19 OpenVPN Server Example Parameters DDNS OPENVPN SERVER OPENVPN SERVER ACCOUNT Service Provider: www.DynDNS.org Protocol: TCP Account Username: PM Host Name: zyxel Server Port: 1170 Account Password: PM1234 User Name: ZyxelEmployees VPN Subnet: 10.8.0.0 Client Access Allowed: WAN Password: 1234 Advertise DNS to Clients: Disable Account Username: RD Account Password: RD1234 Client Access Allowed: WAN 1 Go to Internet > Dynamic DNS and select Enable. 2 Go to the OpenVPN Server screen. Multy WiFi System Users Guide 164 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 3 Go to the OpenVPN Account screen. You can view the connection status of each account in this screen. 7.9 Configure the Multy Device as an OpenVPN Client You are running a gaming company branch office in Taiwan. The gaming server is set up in Japan. The example below shows you how to set up your Multy Device as an OpenVPN client for Taiwan players to access the gaming server in Japan. Players will not have to set up VPN clients on their own computers individually. Multy WiFi System Users Guide 165 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) Note: Do not activate OpenVPN Server and OpenVPN Client at the same time on the same Multy Device. The Multy Device can only connect to one server at a time. Note: OpenVPN Client is not available if you are using Bridge mode. Figure 55 OpenVPN Client Network Scenario The labels used in the graphic are explained below:

ZD A Multy Device that serves as the OpenVPN client. R A router that serves as the OpenVPN server. S A switch that connects the OpenVPN server and the local network. N A local network behind the OpenVPN sever. The following example uses the parameters below to configure the OpenVPN Client settings. Table 20 OpenVPN Client Example Parameters DESCRIPTION Japan Gaming USER NAME TaiwanPlayer PASSWORD 1234 1 Go to the OpenVPN Client screen. 2 Request for an .ovpn file from the OpenVPN server your Multy Device will connect to and import it. The file should include the OpenVPN server settings. Multy WiFi System Users Guide 166 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 3 Click Apply to save your changes. 7.10 Change the Web Configurator Local Password Go to Settings > System > General Setting screen to change your Web Configurator local password. Enter the Current Password and New Password and enter the new password again to confirm. You can tap the Visibility(

) icon to see the hidden passwords. Click Apply to save the changes. The password should be 8 to 32 single-byte or double-byte characters. Spaces are allowed. \<>^$&

and emojis are not allowed. 7.11 Change the Operating Mode The operating mode refers to how the Multy Device is being used in the network. The Multy Device has two operating modes:

Standard: This is the Multy Devices default mode. In this mode, the Multy Device routes traffic between a local network and another network such as the Internet. Bridge: Use this mode so the Multy Device bridges traffic between clients on the same network. Note: Parental Control, UPnP, and Port Forwarding functions are not available in Bridge mode. Multy WiFi System Users Guide 167 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 1 Click the Navigation Panel icon on the top-left corner (

).From the Settings drop-down list, click System, then click the Operating Mode tab. Select the operating mode you want to use and select APPLY to save the changes. Changing the Multy Devices operating mode may take up to 2 minutes. 7.12 Configure a Port Forwarding Rule If you want to forward incoming packets to a specific IP address in the private network using ports, set a port forwarding rule. In the following example figure, the ISP assigns the IP address (E). Note: This is not available if you are using bridge mode. Figure 56 Port Forwarding Network Example 1 Click the Navigation Panel icon on the top-left corner (

). From the Settings drop-down list, select Internet, and click the NAT & Port Forwarding tab. Multy WiFi System Users Guide 168 Chapter 7 Web Interface Tutorials Multy M1 (WSM20) 2 Select Enable in the Enable Port Forwarding field. 3 Click Add Rule to create a port forwarding rule. Add a service name, a port number or a range of ports to define the service to be forwarded, specify the transport layer protocol used for the service, and the IP address of a device on your local network that will receive the packets from the ports. Multy WiFi System Users Guide 169 PART III Multy Plus 170 C H A P T E R 8 Web Interface Tutorials Multy Plus (WSQ60) 8.1 Introduction This section provides tutorials for setting up your Multy Device. Using the Web Configurator Add and Install Your First Multy Device Run a Speed Test Configure the Multy Devices WiFi Networks Enable or Disable a WiFi Network Add Clients to a Profile Set a Profiles WiFi Schedule Pause or Resume Internet Access on a Profile Turn On or Off the Multy Devices LED (Light) Remove a Multy Device Install a Second Multy WiFi System Change Your Multy Device Operating Mode Configure a Port Forwarding Rule Enable or Disable Daisy Chain Network Topology Local Login Password Change 8.2 Using the Web Configurator The Web Configurator is an HTML-based management interface that allows easy device setup and management through Internet browser. Zyxel Multy Plus Web Configurator helps you install Multy Devices and manage the Multy WiFi System directly. Compatibility Microsoft Edge Google Chrome, versions 2.0 and later Mozilla Firefox, versions 3.0 and later Safari, versions 2.0 and later Multy WiFi System Users Guide 171 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) With a myZyxelCloud account, all your configurations will be stored in the myZyxelCloud server. You then can log in and use Web Configurator to manage your Multy WiFi System. Moreover, the Multy Devices can work with Amazon Alexa after the myZyxelCloud account is linked to Alexa (Section 3.30 on page 123). 1 Make sure your Multy Device hardware is properly connected (refer to the Quick Start Guide). 2 Launch your web browser and go to http://Zyxelwifi.com or http://Zyxelwifi.net. The login screen displays. To access the Web Configurator and manage the Multy Device you need to be connected to your myZyxelCloud account. Click Login with MyZYXELCloud account and you will be redirected to the myZyxelCloud website to log into your myZyxelCloud account. Or click Login with local password if you do not wish to access the myZyxelCloud account. For more information see Section 8.2.1 on page 173. 3 Enter your myZyxelCloud account Email and Password, and click SIGN IN. Alternatively, you can log out If you do not have any Internet Access you will be redirected to the Multy Device Wizard to add your first Multy. For more information see Section 8.3 on page 175. Note: If you do not have a myZyxelCloud account, click Sign Up to create one. You need to register the Multy Device in your myZyxelCloud account before you can access its Web Configurator. Likewise, the option Login with local password will only appear after you have set up a myZyxelCloud account (mandatory). Multy WiFi System Users Guide 172 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) You are redirected back to the Multy Device Web Configurator. 8.2.1 Login with Local Password Login with local password is a secondary password and serves as an alternative to logging in with myZyxelCloud. 1 2 3 The first time you attempt to login with local password you will be asked to create one. Enter the new password under Password (8 32 characters). Click the eyeball symbol if you wish to view the characters you have entered. Note: The password may contain a mix of letters, numbers, spaces, and/or special characters; and it is case-sensitive. Backslash, single quote, double quote, accent grave, angle brackets, caret, dollar sign, ampersand ( \ " <> ^ $ & ), and emoji symbols are not allowed. Enter the password again under Confirm (click the eyeball symbol if you wish to view the characters you have entered). Then click Apply to accept the changes. Multy WiFi System Users Guide 173 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 4 Just click OK to continue. 5 Click ADVANCED (will turn into HIDE ADVANCED) and then click Proceed to zyxelwifi.net (unsafe). 6 Upon returning to the login screen, click to select the Login with local password tab and Enter your local password. Multy WiFi System Users Guide 174 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 7 Then click LOG IN. 8.3 Add and Install Your First Multy Device You need to install at least one Multy Device before you can manage the Multy WiFi System. 1 If your modem or router has DHCP enabled, the Multy Device attempts to connect automatically to the Internet. If no connection to the Internet is established, select PPPOE if you have a username and password from your ISP (Internet Service Provider) to access the Internet. Select STATIC IP if you have IP settings assigned by your ISP. 2 Once you have successfully connected to the Internet you can continue creating your Multy WiFi System. Multy WiFi System Users Guide 175 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 3 Select the location/name where you want to place your Multy Device, click Next and follow the on-

screen instructions. 4 Enter the WiFi Name and password for your Multy WiFi System WiFi network. Select Single WiFi Name for both 2.4G and 5G WiFi networks to have the same WiFi settings. Otherwise, assign different names to both networks, but they will share the same WiFi Password. Note: When the WiFi Name is the same for both 2.4G and 5G WiFi networks the Multy Device adds .speed to the end of the 5G WiFi Name. Multy WiFi System Users Guide 176 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 5 Once your WiFi network is created click Start. The Multy Device automatically checks and updates with the latest firmware available. 6 Click Next to be redirected to the myZyxelCloud website. Sign up or log in with your myZyxelCloud account, so you can complete the Multy Device installation, and access its Web Configurator. Multy WiFi System Users Guide 177 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 7 The Multy WiFi System Overview screen displays allowing you to monitor your Multy Devices and Multy WiFi System. It shows if the Multy Devices in this Multy WiFi System are online, and how many WiFi clients are currently connected to each Multy Device, as well as their upstream/downstream data rates. For more information see Table 21 on page 180 for WiFi Network Privileges. Multy WiFi System Users Guide 178 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 8.4 Run a Speed Test With the Multy Plus Web Configurator, you can check the speed of the connection between the first Multy Device and the broadband modem/router or the connection between Multy Devices. 1 Click the Navigation Panel icon on the top-left corner (

), and click Diagnose to open the Advanced Speed Test screen. Use this screen to view all the available connections in your Multy WiFi System. 2 Click TEST ALL to perform a speed test. This shows data rates for both upstream and downstream traffic. Click TEST AGAIN to update the information in this screen. 3 Click the Result History tab to view a summary of the tests made. Click Clear to delete all records. Multy WiFi System Users Guide 179 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 8.5 Configure the Multy Devices WiFi Networks In the The Multy WiFi System you can configure independent WiFi networks with different privileges. Clients can associate only with the network for which they have security settings (SSID and password). The following table describes the different Multy Devices profile networks and their privileges. Table 21 WiFi Network Privileges WIFI NETWORK INTERNET ACCESS 2.4G / 5G WIFI NETWORK ACCESS TO WEB CONFIGURATOR ACCESS TO WIRED LAN Admin WiFi Employee WiFi Yes Yes Visitor WiFi Yes, after captive portal log in. 2.4G and 5G 2.4G and 5G 2.4G and 5G Yes No No Yes No No Note: A user can only configure the WiFi networks security settings if they are connected to the Admin WiFi network. 1 Click the Navigation Panel icon on the top-left corner (

), click Settings to open the WiFi screen. Use each tab in the WiFi menu to configure each of the WiFi networks security settings. Multy WiFi System Users Guide 180 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 2 Select Enable to activate a WiFi Network. Enter the Name (SSID) and Password clients use to connect to the WiFi network. You can configure two different WiFi Names for the Admin WiFi 2.4G and 5G networks. Select Keep 2.4G & 5G name the same, so they both use the same WiFi Name (SSID). Click Apply to save your changes. Multy WiFi System Users Guide 181 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 8.6 Enable or Disable a WiFi Network After the Multy WiFi System is set up, you can use separate WiFi networks for your clients. The WiFi settings will be applied to all Multy Devices in the same Multy WiFi System. 1 Click the Navigation Panel icon on the top-left corner (

). From the Settings drop-down list click WiFi to open the WiFi screen. Multy WiFi System Users Guide 182 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 2 Enable Employee WiFi and enter the WiFi Name (SSID) and WiFi Password. Click APPLY to save your changes. Multy WiFi System Users Guide 183 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 8.7 Add Clients to a Profile Profiling clients allows you to easily block/allow Internet access or set a schedule for all client devices in the same profile. 1 Click the Navigation Panel icon on the top-left corner (

), and click Access Control to open the Device screen. Use the Device screen to view all the clients in your Multy WiFi System. Specify which network you want to view in the Connect to drop-down list. 2 Click More under the Action column to view more information about each device. On the Access Control > Device Detail screen, select a predefined profile and click APPLY. You can also activate Reserve IP, so the Multy Device assigns a specific IP address to a device every time it connects to the Multy WiFi System. For more information on adding/editing new profiles, see Section 8.8 on page 185. Multy WiFi System Users Guide 184 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 8.8 Set a Profiles WiFi Schedule When you create or edit a profile, you can schedule the Multy WiFi System to automatically disable or enable WiFi access during a certain period of time for clients in that profile. 1 Click the Navigation Panel icon on the top-left corner (

). Select Access Control, and click the Profile tab. Use the Profile screen to display the profiles created in the Multy WiFi System. Multy WiFi System Users Guide 185 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 2 Click the Edit icon (

)to modify a profiles Internet schedule. 3 Click Enable to activate this profiles Internet schedule. Click the start time cell and drag down and/or right to the end time to set up your schedule. Multy WiFi System Users Guide 186 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 8.9 Pause or Resume Internet Access on a Profile You may want to manually block a profile of client devices from accessing the Internet immediately and resume it later. 1 Click the Navigation Panel icon on the top-left corner (

). Select Access Control, and click the Profile tab. Use the Profile screen to display the profiles that are previously created in the Multy WiFi System. Multy WiFi System Users Guide 187 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 2 Click a profiles Quick Allow button to resume network access at once, or click the Quick Block button to pause Internet access for that specific profile. Multy WiFi System Users Guide 188 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 8.10 Turn On or Off the Multy Devices LED (Light) 1 Click the Navigation Panel icon on the top-left corner (

), and click My Multy to view all the Multy Devices in your Multy WiFi System. Select the device you want to modify and click More... 2 The Multy Information screen appears. Click the LED switch to Enable or Disable the LEDs behavior. Multy WiFi System Users Guide 189 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 8.11 Remove a Multy Device If a Multy Device is damaged or no longer in use, you can remove it from the Multy WiFi System. 1 Click the Navigation Panel icon on the top-left corner (

), and click My Multy to view all the devices in your Multy WiFi System. Select the device you want to remove and click More... Multy WiFi System Users Guide 190 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 2 The Multy Information screen displays. Click Delete to remove the device from the Multy WiFi System. Multy WiFi System Users Guide 191 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 8.12 Install a Second Multy WiFi System You can manage multiple Multy Devices using the Multy Plus Web Configurator. 1 Click the Navigation Panel icon on the top-left corner (

), and click My Multy to view all the devices in your Multy WiFi System. Click Add Multy to add a Multy Device to your Multy WiFi System. Follow the on-screen instructions to install the Multy. 2 Once you have successfully finished the Multy installation, you can relocate it to a WiFi dead zone where you need WiFi signal. 8.13 Change Your Multy Device Operating Mode The operating mode refers to how the Multy Device is being used in the network. The Multy Device has two operating modes:

Multy WiFi System Users Guide 192 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) Standard: This is the Multy Devices default mode. In this mode, the Multy Device routes traffic between a local network and another network such as the Internet. If you wish your Multy Device to have Access Control, UPnP, Port Forwarding, DMZ function, choose this mode. Bridge: Use this mode so the Multy Device bridges traffic between clients on the same network. You can choose this mode if you have an existing router. Note: AiShield, Access Control, UPnP, Port Forwarding, DMZ are not available in Bridge mode. 1 Click the Navigation Panel icon on the top-left corner (

). From the Settings drop-down list, click Maintenance, then click the Operating Mode tab. Select the operating mode and select APPLY to save your changes. Changing the Multy Devices operating mode may take up to 2 minutes. Multy WiFi System Users Guide 193 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 8.14 Configure a Port Forwarding Rule Port forwarding is commonly used when you want to use Internet activities such as online gaming, P2P file sharing, or even hosting servers on your network. It allows a party from the Internet to contact a specific LAN client on your network correctly. If you want to forward incoming packets to a specific or appropriate IP address in the private network using ports, set a port forwarding rule. 1 Click the Navigation Panel icon on the top-left corner (

). From the Settings drop-down list, click Security, the Firewall screen appears. 2 Click Enable IPv4 Firewall to enable port forwarding. Multy WiFi System Users Guide 194 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 3 Click Add service to create a port forwarding rule. Add a service name, a port number or a range of ports to define the service to be forwarded, specify the transport layer protocol used for the service, and the MAC address of a device on your local network that will receive the packets from the port(s). 8.15 Enable or Disable Daisy Chain Network Topology You can daisy chain multiple Multy Devices together to create expansive WiFi coverage for your home. When daisy chaining is enabled, each Multy Device chooses its own way of connecting to the primary Multy Device either by connecting directly, or by going through another Multy Device with a strong WiFi signal. When Multy Devices are daisy-chained, they do not all need to be placed near the primary Multy Device, which means you can extend your coverage. Multy WiFi System Users Guide 195 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) Daisy Chain Disabled Daisy Chain Enabled 1 Click the Navigation Panel icon on the top-left corner (

). From the Settings drop-down list, click Maintenance, then click the Daisy Chain tab. Multy WiFi System Users Guide 196 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) Click the button next to Enable Daisy Chain to activate daisy chaining. Multy WiFi System Users Guide 197 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) 8.16 Local Login Password Change You can change the Local login password. 1 Click the Navigation Panel icon on the top-left corner (

). From the Settings drop-down list, click Maintenance, then click the Local login tab. 2 3 Enter the present password under Current password (click the eyeball symbol if you wish to view the characters you have entered). Enter the new password under Password (8 32 characters). Click the eyeball symbol if you wish to view the characters you have entered. Multy WiFi System Users Guide 198 Chapter 8 Web Interface Tutorials Multy Plus (WSQ60) Note: The password may contain a mix of letters, numbers, spaces, and/or special characters; and it is case-sensitive. Backslash, single quote, double quote, accent grave, angle brackets, caret, dollar sign, ampersand ( \ " <> ^ $ & ), and emoji symbols are not allowed. Enter the new password again under Confirm (click the eyeball symbol if you wish to view the characters you have entered). Then click Apply to accept the changes. 4 5 Multy WiFi System Users Guide 199 PART IV Multy M6E 200 C H A P T E R 9 Web Interface Tutorials Multy M6E (WSQ65) 9.1 Overview This chapter shows you how to use the Multy Devices various features. WiFi Network Setup Network Security Device Maintenance 9.2 WiFi Network Setup In this example, you want to set up a WiFi network so that you can use your notebook to access the Internet. In this WiFi network, the Multy Device is an Primary Multy (PM) connected to a router/modem using an Ethernet cable, and the notebook is a WiFi client. The WiFi client can access the Internet through the Primary Multy. Figure 57 WiFi Network Setup See the label on the Multy Device for the WiFi network settings and then connect manually to the Multy Device. Alternatively, you can set up a WiFi network using WPS. See Section 9.2.2.1 on page 203. 9.2.1 Changing Security on a WiFi Network This example changes the default security settings of a WiFi network to the following:

SSID Example Security Mode WPA3-SAE/WPA2-PSK Pre-Shared Key DoNotStealMyWirelessNetwork 1 Go to the Network Setting > Wireless > General screen. Select More Secure as the security level and WPA3-SAE/WPA2-PSK as the security mode. Configure the screen using the provided parameters. Click Apply. Multy WiFi System Users Guide 201 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) Multy WiFi System Users Guide 202 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) You can now use the WPS feature to establish a WiFi connection between your notebook and the Multy Device (see Section 9.2.2.1 on page 203). Now use the new security settings to connect to the Internet through the Multy Device using WiFi. 9.2.2 Connecting to the Multy Devices WiFi Network Using WPS This section shows you how to connect a WiFi device to the Multy Devices WiFi network using WPS. WPS

(Wi-Fi Protected Setup) is a security standard that allows devices to connect to a router securely without you having to enter a password. 9.2.2.1 WPS Push Button Configuration (PBC) This example shows how to connect to the Multy Devices WiFi network from a notebook computer running Windows 10. 1 Make sure that your Multy Device is turned on, and your notebook is within range of the Multy Devices WiFi signal. 2 Push and hold the WPS button located on the Multy Device until the WiFi or WPS LED starts blinking slowly. Alternatively, log into the Multy Devices Web Configurator, and then go to the Network Setting >

Wireless > WPS screen. Enable WPS and Method 1 PBC, click Apply, and then click the WPS button. 3 In Windows 10, click on the Network icon in the system tray to open the list of available WiFi networks. Multy WiFi System Users Guide 203 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 4 Locate the WiFi network of the Multy Device. The default WiFi network name is Zyxel_XXXX (2.4G) or Zyxel_XXXX_5G (5G). Then click Connect. The Multy Device sends the WiFi network settings to Windows using WPS. Windows displays Getting settings from the router. Multy WiFi System Users Guide 204 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) The WiFi device is then able to connect to the WiFi network securely. 9.2.3 Setting Up a Guest Network A company wants to create two WiFi networks for different groups of users as shown in the following figure. Each WiFi network has its own SSID and security mode. Both networks are accessible on both 2.4G and 5G WiFi bands. Multy WiFi System Users Guide 205 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) Employees (E) using the GENERAL WiFi network group will have access to the local network (LAN) and the Internet. Visitors (G) using the GUEST WiFi network group with a different SSID and password will have access to the Internet only. Use the following parameters to set up the WiFi network groups. 2.4/5G SSID GENERAL Employee GUEST Guest Security Level More Secure More Secure Security Mode WPA3-SAE/WPA2-PSK WPA3-SAE/WPA2-PSK Pre-Shared Key ForCompanyOnly guest123 1 Go to the Network Setting > Wireless > General screen. Use this screen to set up the companys general WiFi network group. Configure the screen using the provided parameters and click Apply. Note that if you have employees using 2.4G and 5G devices, enable Keep the same settings for 2.4G and 5G wireless networks to use the same SSID and password. Clear it if you want to configure different SSIDs and passwords for 2.4G and 5G bands. Multy WiFi System Users Guide 206 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) Multy WiFi System Users Guide 207 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 2 Go to the Network Setting > Wireless > Guest/More AP screen. Click the Modify icon to configure the second WiFi network group. 3 On the Guest/More AP screen, click the Modify icon to configure the other Guest WiFi network group. Configure the screen using the provided parameters and click OK. Multy WiFi System Users Guide 208 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 4 Check the status of Guest in the Guest/More AP screen. A yellow bulb under Status means the SSID is active and ready for WiFi access. Multy WiFi System Users Guide 209 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 9.2.4 Setting Up Two Guest WiFi Networks on Different WiFi Bands In this example, a company wants to create two Guest WiFi networks: one for the Guest (G) group and the other for the VIP (V) group as shown in the following figure. Each network will have its SSID and security mode to access the internet. The Guest (G) group will use the 2.4G band. The VIP (V) group will use the 5G band. The Company will use the following parameters to set up the WiFi network groups. Table 22 WiFi Settings Parameters Example BAND SSID 2.4G Guest Security Mode WPA2-PSK Pre-Shared Key guest123 5G VIP WPA2-PSK 123456789 1 Go to the Wireless > General screen and set Band to 2.4GHz to configure 2.4G Guest WiFi settings for Guest. Click Apply. Note: You will not be able to configure the 2.4G and 5G Guest WiFi settings separately if Keep the same settings for 2.4G and 5G wireless network is enabled. Multy WiFi System Users Guide 210 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 2 Go to the Wireless > Guest/More AP screen and click the Modify icon. The following screen appears. Configure the Security Mode and Password using the provided parameters and click OK. Multy WiFi System Users Guide 211 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) The 2.4G Guest WiFi network is now configured. 3 Go to the Wireless > General screen and set Band to 5GHz to configure the 5G Guest WiFi settings for VIP. Click OK. Multy WiFi System Users Guide 212 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 4 Go to the Wireless > Guest/More AP screen and click the Modify icon. The following screen appears. Configure the Security Mode and Password using the provided parameters and click OK. Multy WiFi System Users Guide 213 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) The 5G VIP WiFi network is now configured. Multy WiFi System Users Guide 214 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 9.3 Network Security This section shows you how to configure a Firewall rule, Parental Control rule, and MAC Filter rule. 9.3.1 Configuring a Firewall Rule You can enable the firewall to protect your LAN computers from malicious attacks from the Internet. 1 Go to the Security > Firewall > General screen. 2 Select IPv4 Firewall/IPv6 Firewall to enable the firewall, and then click Apply. 3 Open the Access Control screen to create a rule. Multy WiFi System Users Guide 215 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 4 Click Add New ACL Rule and use the following fields to configure and apply a new ACL (Access Control List) rule. 4a Filter Name: Enter a name to identify the firewall rule. 4b Order: Assign the order of your rules as rules are applied in turn. 4c Select Source IP Address: If you want the source to come from a particular (single) IP, select Specific IP Address. If not, select from a detected device. 4d Source IP Address: Enter the IP address of the computer that initializes traffic for the application or service. 4e Select Destination Device: If you want your rule to apply to packets with a particular (single) IP, select Specific IP Address. If not, select a detected device. 4f Destination IP Address: Enter the IP address of the computer to which traffic for the application or service is entering. 4g MAC Address: Enter the MAC address of the Multy Device. Multy WiFi System Users Guide 216 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 4h IP Type: Select the type (IPv4 or IPv6) of the Source/Destination IP address. 4i 4j Select Device: Select the device you want to block or allow from the drop down list box. Protocol: Select the protocol (ALL, TCP/UDP, TCP, UDP, ICMP or ICMPv6) used to transport the packets. 4k Custom Source Port: Enter the port number that defines your rule. 4l Custom Destination Port: Enter the port number that defines your rule. 4m Policy: Select whether to (ACCEPT, DROP, or REJECT) the packets. 4n Direction: Select the direction (WAN to LAN, LAN to WAN, WAN to ROUTER, or LAN to ROUTER) of the traffic to which this rule applies. 5 Select Enable Rate Limit to activate the rules you created. Click OK. 9.3.2 Parental Control This section shows you how to configure rules for accessing the Internet using parental control. Note: The style and features of your parental control vary depending on the Multy Device you are using. 9.3.2.1 Configuring Parental Control Schedule and Filter Parental Control Profile (PCP) allows you to set up a rule for:

Internet usage scheduling. Websites and URL keyword blocking. Use this feature to:

Limit the days and times a user can access the Internet. Limit the websites a user can access on the Internet. This example shows you how to block a user from accessing the Internet during time for studying. It also shows you how to stop a user from accessing specific websites. Use the parameter below to configure a schedule rule and a URL keyword blocking rule. PROFILE NAME INTERNET ACCESS SCHEDULE NETWORK SERVICE SITE / URL KEYWORD Study Day:

Network Service Setting:

Block or Allow the Web Site:

Monday to Friday Block Block the web URLs Time:

Service Name:

8:00 to 11:00 HTTP 13:00 to 17:00 Website:

gambling Multy WiFi System Users Guide 217 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) PROFILE NAME INTERNET ACCESS SCHEDULE NETWORK SERVICE SITE / URL KEYWORD Protocol:

TCP Port:

80 Parental Control Screen Go to the Security > Parental Control screen. Click the switch to enable parental control. 9.3.2.2 Configuring a Parental Control Schedule Parental Control Profile allows you to set up a schedule rule for Internet usage. Use this feature to limit the days and times a user can access the Internet. This example shows you how to block an user from accessing the Internet during time for studying. Use the parameter below to configure a schedule rule. PROFILE NAME START BLOCKING END BLOCKING REPEAT ON Study 8:00 am 1:00 pm 11:00 am 5:00 pm from Monday to Friday from Monday to Friday 1 Click Add more Profile to open the Parental Control screen. 2 Use this screen to add a Parental Control rule. 2a Enter the Profile Name given in the above parameter. 2b Click on the switch to enable Profile Active. 2c Select a device, and then click Next to proceed. Multy WiFi System Users Guide 218 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 3 Use this screen to edit the Parental Control schedule. 3a Click Add New Schedule to add a second schedule. 3b Use the parameter given above to configure the time settings of your schedules. 3c Click Save to save the settings. 9.3.3 Configuring a MAC Address Filter Use a MAC address filter to exclusively allow or permanently block someone from connecting to your WiFi based on the MAC address of the device they are using to connect. This example shows that computer (B) is not allowed access to the WiFi network. Multy WiFi System Users Guide 219 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 1 Go to the Security > MAC Filter > MAC Filter screen. Under MAC Address Filter, select Enable. 2 Select Deny to block computer (B) from accessing your WiFi network. 3 Click Add to add a new entry. Select Active, and then enter the Host Name and MAC Address of computer (B). Click Apply to save the changes. 9.4 Device Maintenance This section shows you how to upgrade device firmware, back up the device configuration and restore the device to its previous or default settings. 9.4.1 Upgrading the Firmware Upload the router firmware to the Multy Device for feature enhancements. 1 Download the correct firmware file from the download library at the Zyxel website. The model code for the Multy Device in this example is ACFK. Note the model code for your device. Unzip the file. 2 Go to the Maintenance > Firmware Upgrade screen. Multy WiFi System Users Guide 220 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 3 Click Browse/Choose File and select the file with a ".bin" extension to upload. Click Upload. 4 This process may take up to 2 minutes to finish. After 2 minutes, log in again and check your new firmware version in the Connection Status screen. 9.4.2 Backing Up the Device Configuration Back up a configuration file allows you to return to your previous settings. 1 Go to the Maintenance > Backup/Restore screen. 2 Under Backup Configuration, click Backup. A configuration file is saved to your computer. In this case, the Backup/Restore file is saved. Multy WiFi System Users Guide 221 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 9.4.3 Restoring the Device Configuration This section shows you how to restore a previously-saved configuration file from your computer to your Multy Device. 1 Go to the Maintenance > Backup/Restore screen. 2 Under Restore Configuration, click Browse/Choose File, and then select the configuration file that you want to upload. Click Upload. Multy WiFi System Users Guide 222 Chapter 9 Web Interface Tutorials Multy M6E (WSQ65) 3 The Multy Device automatically restarts after the configuration file is successfully uploaded. Wait for one minute before logging into the Multy Device again. Go to the Connection Status page to check the firmware version after the reboot. Multy WiFi System Users Guide 223 PART V Troubleshooting and Appendices 224 C H A P T E R 10 Troubleshooting 10.1 Overview This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories. Power, Hardware Connections, and LEDs Multy Device Access and Login Internet Access Resetting the Multy Device to Its Factory Defaults WiFi Connections OpenVPN Problems USB File Sharing Problems 10.2 Power, Hardware Connections, and LEDs The Multy Device does not turn on. None of the LEDs turn on. Make sure you are using the power adapter or cord included with the Multy Device. Make sure the power adapter or cord is connected to the Multy Device and plugged in to an appropriate power source. Make sure the power source is turned on. Disconnect and re-connect the power adapter or cord to the Multy Device. If the problem continues, contact the vendor. One of the LEDs does not behave as expected. Make sure you understand the normal behavior of the LED. Check the hardware connections. See the Quick Start Guide. Inspect your cables for damage. Contact the vendor to replace any damaged cables. Disconnect and re-connect the power adapter to the Multy Device. If the problem continues, contact the vendor. Multy WiFi System Users Guide 225 Chapter 10 Troubleshooting 10.3 Multy Device Access and Login I do not know the IP address of my Multy Device. The default IP address of the Multy Device in Standard Mode is http://Zyxelwifi.com or http://

Zyxelwifi.net.The default IP address of the Multy Device in Bridge Mode is http://(DHCP-assigned IP). If you changed the IP address and have forgotten it, you might get the IP address of the Multy Device in Standard Mode by looking up the IP address of the default gateway for your computer. To do this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default Gateway might be the IP address of the Multy Device (it depends on the network), so enter this IP address in your Internet browser. If your Multy Device in Bridge Mode is a DHCP client, you can find your IP address from the DHCP server. This information is only available from the DHCP server which allocates IP addresses on your network. Find this information directly from the DHCP server or contact your system administrator for more information. Reset your Multy Device to change all settings back to their default. This means your current settings are lost. See Section 10.5 on page 228 in the Troubleshooting for information on resetting your Multy Device. I cannot see or access the Login screen in the Web Configurator. Make sure you are using the correct IP address. The default IP address of the Multy Device in Standard Mode is http://Zyxelwifi.com or http://

Zyxelwifi.net. The default IP address of the Multy Device in Bridge Mode is http://(DHCP-assigned IP). If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I do not know the IP address of my Multy Device. Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. Make sure your computer is in the same subnet as the Multy Device. (If you know that there are routers between your computer and the Multy Device, skip this step.) Reset the device to its factory defaults, and try to access the Multy Device with the default IP address. See Section 2.4 on page 30. If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions Try to access the Multy Device using another service, such as Telnet. If you can access the Multy Device, check the remote management settings and firewall rules to find out why the Multy Device does not respond to HTTP. If your computer is connected to the WAN port or is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port. Multy WiFi System Users Guide 226 Chapter 10 Troubleshooting I can see the Login screen, but I cannot log in to the Multy Device. This can happen when you fail to log out properly from your last session. Try logging in again after 5 minutes. Disconnect and re-connect the power adapter or cord to the Multy Device. If this does not work, you have to reset the device to its factory defaults. See Section 10.5 on page 228. 10.4 Internet Access I cannot access the Internet. Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. Go to Expert > Maintenance > Operation Mode. Check your System Operation Mode setting. If the Multy Device is in Standard Mode, make sure the WAN port is connected to a broadband modem or router with Internet access. Your computer and the Multy Device should be in the same subnet. If the Multy Device is in Bridge Mode, make sure the WAN port is connected to a broadband modem or router with Internet access and your computer is set to obtain an dynamic IP address. If the Multy Device is in Standard Mode, make sure you entered your ISP account information correctly in the wizard or the WAN screen. These fields are case-sensitive, so make sure [Caps Lock] is not on. If you are trying to access the Internet wirelessly, make sure the WiFi settings in the WiFi client are the same as the settings in the AP. Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again. If the problem continues, contact your ISP. I cannot access the Internet anymore. I had access to the Internet (with the Multy Device), but my Internet connection is not available anymore. Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. Reboot the Multy Device. If the problem continues, contact your ISP. The Internet connection is slow or intermittent. Multy WiFi System Users Guide 227 Chapter 10 Troubleshooting There might be a lot of traffic on the network. Look at the LEDs. If the Multy Device is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications. Check the signal strength. If the signal strength is low, try moving the Multy Device closer to the AP if possible, and look around to see if there are any devices that might be interfering with the WiFi network (for example, microwaves, other WiFi networks, and so on). Reboot the Multy Device. If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. 10.5 Resetting the Multy Device to Its Factory Defaults If you reset the Multy Device, you lose all of the changes you have made. The Multy Device reloads its default settings (for example, default Standard (Router) operation mode and login IP address, WiFi SSID and password). You have to make all of your changes again. You will lose all of your changes when you push the Reset button. To reset the Multy Device:

Make sure the power LED is on. Press the Reset button for 1 to 4 seconds to restart/reboot the Multy Device. Press the Reset button for longer than 5 seconds to set the Multy Device back to its factory-default configurations. If the Multy Device restarts automatically, wait for the Multy Device to finish restarting, and log in to the Web Configurator. If the Multy Device does not restart automatically, disconnect and reconnect the Multy Devices power. Then, follow the directions above again. 10.6 WiFi Connections I cannot access the Multy Device or ping any computer from the WiFi network. Make sure WiFi is enabled on the Multy Device. Make sure the WiFi adapter on your computer is working properly. Make sure the WiFi adapter on your computer is IEEE 802.11 compatible and supports the same WiFi standard as the Multy Device. Make sure your computer (with a WiFi adapter installed) is within the transmission range of the Multy Device. Check that both the Multy Device and the WiFi adapter on your computer are using the same WiFi and WiFi security settings. Multy WiFi System Users Guide 228 Chapter 10 Troubleshooting Make sure traffic between WiFi and the LAN is not blocked by the firewall on the Multy Device. Make sure you allow the Multy Device to be remotely accessed through the WLAN interface. Check your remote management settings. The WiFi connection is slow or intermittent. The following factors may cause interference:

Obstacles: walls, ceilings, furniture, and so on. Building Materials: metal doors, aluminum studs. Electrical devices: microwaves, monitors, electric motors, cordless phones, and other WiFi devices. To optimize the speed and quality of your WiFi connection, you can:

Move your WiFi client closer to the Multy Device if the signal strength is low. Reduce WiFi interference that may be caused by other WiFi networks or surrounding wireless electronics such as cordless phones. Place the Multy Device where there are minimum obstacles (such as walls and ceilings) between the Multy Device and the WiFi client. Avoid placing the Multy Device inside any type of box that might block WiFi signals. Reduce the number of WiFi clients connecting to the same Multy Device simultaneously, or add additional Multy Devices if necessary. Try closing some programs that use the Internet, especially peer-to-peer applications. If the WiFi client is sending or receiving a lot of information, it may have too many programs open that use the Internet. Position the antennas for best reception. If the Multy Device is placed on a table or floor, point the antennas upwards. If the Multy Device is placed at a high position, point the antennas downwards. Try pointing the antennas in different directions and check which provides the strongest signal to the WiFi clients. 10.7 OpenVPN Problems Client devices cannot connect to the Multy Device server. Make sure the Multy Device is in standard (router) mode. Make sure DDNS is enabled in the Settings > Internet > Dynamic DNS screen. Make sure the OpenVPN Server account is enabled in the OpenVPN Server > OpenVPN Server screen. Make sure Advertise DNS to Clients is enabled in OpenVPN Server > OpenVPN Server screen. Make sure the VPN client is using a reliable Internet connection. Make sure the VPN client is using the correct protocol (TCP/UDP) to connect to the OpenVPN Server. Make sure the client connecting to the OpenVPN Server account is using the same port number

(default server port number is 1194) to access the server account. Multy WiFi System Users Guide 229 Chapter 10 Troubleshooting Make sure the key the VPN clients use to access the OpenVPN Server account is correct. If not, export the new .ovpn configuration file and send it to all OpenVPN clients so that they can use the new key. Temporarily disable any Internet security and antivirus software installed on the client device. Some Internet security and antivirus products are known to cause interference with VPN connections and should be disabled. The Multy Device client cannot connect to an OpenVPN server. Do NOT activate OpenVPN Server and OpenVPN Client at the same time on the Multy Device. Try to ping the OpenVPN server. Make sure connection to an OpenVPN Server account is enabled in the OpenVPN Server > OpenVPN Client screen. Make sure the interface through which the Multy Device connects to an OpenVPN Server account is allowed in the OpenVPN Server > OpenVPN Client screens Enable VPN on field. Make sure you enter the correct user name and password to connect to the OpenVPN Server account. 10.8 USB File Sharing Problems I cannot access or see a USB device that is connected to the Multy Device. Disconnect the problematic USB device, then reconnect it to the Multy Device. Ensure that the USB device has power. Check your cable connections. Restart the Multy Device by disconnecting the power and then reconnecting it. If the USB device requires a special driver, install the driver from the installation disc that came with the device. After driver installation, reconnect the USB device to the Multy Device and try to connect to it again with your computer. If the problem persists, contact your vendor. What kind of USB devices do the Multy Device support?

It is strongly recommended to use version 2.0 or higher USB storage devices (such as NTFS or FAT32 file system, USB hard drives) and/or USB devices. Other USB products are not guaranteed to function properly with the Multy Device. The Multy Device do not support 3G/4G USB dongles. Multy WiFi System Users Guide 230 A P P E N D I X A Customer Support In the event of problems that cannot be solved by using this manual, you should contact your vendor. If you cannot contact your vendor, then contact a Zyxel office for the region in which you bought the device. For Zyxel Communication offices, see https://service-provider.zyxel.com/global/en/contact-us for the latest information. For Zyxel Network offices, see https://www.zyxel.com/index.shtml for the latest information. Please have the following information ready when you contact an office. Required Information Product model and serial number. Warranty Information. Date that you received your device. Brief description of the problem and the steps you took to solve it. Corporate Headquarters (Worldwide) Taiwan Zyxel Communications Corporation https://www.zyxel.com Asia China Zyxel Communications (Shanghai) Corp. Zyxel Communications (Beijing) Corp. Zyxel Communications (Tianjin) Corp. https://www.zyxel.com/cn/zh/

India Zyxel Technology India Pvt Ltd. https://www.zyxel.com/in/en/

Kazakhstan Zyxel Kazakhstan https://www.zyxel.kz Multy WiFi System Users Guide 231 Appendix A Customer Support Korea Zyxel Korea Corp. http://www.zyxel.kr Malaysia Zyxel Malaysia Sdn Bhd. http://www.zyxel.com.my Pakistan Zyxel Pakistan (Pvt.) Ltd. http://www.zyxel.com.pk Philippines Zyxel Philippines http://www.zyxel.com.ph Singapore Zyxel Singapore Pte Ltd. http://www.zyxel.com.sg Taiwan Zyxel Communications Corporation https://www.zyxel.com/tw/zh/

Thailand Zyxel Thailand Co., Ltd. https://www.zyxel.com/th/th/

Vietnam Zyxel Communications Corporation Vietnam Office https://www.zyxel.com/vn/vi Europe Belarus Zyxel BY https://www.zyxel.by Bulgaria Zyxel https://www.zyxel.com/bg/bg/

Multy WiFi System Users Guide 232 Appendix A Customer Support Czech Republic Zyxel Communications Czech s.r.o https://www.zyxel.com/cz/cs/

Denmark Zyxel Communications A/S https://www.zyxel.com/dk/da/

Finland Zyxel Communications https://www.zyxel.com/fi/fi/

France Zyxel France https://www.zyxel.fr Germany Zyxel Deutschland GmbH https://www.zyxel.com/de/de/

Hungary Zyxel Hungary & SEE https://www.zyxel.com/hu/hu/

Italy Zyxel Communications Italy https://www.zyxel.com/it/it/

Netherlands Zyxel Benelux https://www.zyxel.com/nl/nl/

Norway Zyxel Communications https://www.zyxel.com/no/no/

Poland Zyxel Communications Poland https://www.zyxel.com/pl/pl/

Romania Zyxel Romania Multy WiFi System Users Guide 233 Appendix A Customer Support https://www.zyxel.com/ro/ro Russia Zyxel Russia https://www.zyxel.com/ru/ru/

Slovakia Zyxel Communications Czech s.r.o. organizacna zlozka https://www.zyxel.com/sk/sk/

Spain Zyxel Communications ES Ltd. https://www.zyxel.com/es/es/

Sweden Zyxel Communications https://www.zyxel.com/se/sv/

Switzerland Studerus AG https://www.zyxel.ch/de https://www.zyxel.ch/fr Turkey Zyxel Turkey A.S. https://www.zyxel.com/tr/tr/

UK Zyxel Communications UK Ltd. https://www.zyxel.com/uk/en/

Ukraine Zyxel Ukraine http://www.ua.zyxel.com South America Argentina Zyxel Communications Corporation https://www.zyxel.com/co/es/

Multy WiFi System Users Guide 234 Appendix A Customer Support Brazil Zyxel Communications Brasil Ltda. https://www.zyxel.com/br/pt/

Colombia Zyxel Communications Corporation https://www.zyxel.com/co/es/

Ecuador Zyxel Communications Corporation https://www.zyxel.com/co/es/

South America Zyxel Communications Corporation https://www.zyxel.com/co/es/

Middle East Israel Zyxel Communications Corporation http://il.zyxel.com/

North America USA Zyxel Communications, Inc. North America Headquarters https://www.zyxel.com/us/en/

Multy WiFi System Users Guide 235 A P P E N D I X B Legal Information Copyright Copyright 2022 by Zyxel and/or its affiliates The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel and/or affiliates. Published by Zyxel and/or its affiliates. All rights reserved. Disclaimer Zyxel does not assume any liability arising out of the application or use of any products, or software described herein. Neither does it convey any license under its patent rights nor the patent rights of others. Zyxel further reserves the right to make changes in any products described herein without notice. This publication is subject to change without notice. Regulatory Notice and Statement UNITED STATES of AMERICA The following information applies if you use the product within USA area. US Importer: Zyxel Communications, Inc, 1130 North Miller Street Anaheim, CA92806-2001, https://www.zyxel.com/us/en/

FCC EMC Statement The device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the device. This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which is found by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna Increase the separation between the devices Connect the equipment to an outlet other than the receivers Consult a dealer or an experienced radio/TV technician for assistance The following information applies if you use the product with RF function within USA area. FCC Radiation Exposure Statement This device complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This transmitter must be at least 20 cm from the user and must not be co-located or operating in conjunction with any other antenna or transmitter. This transmitter must be at least 22 cm (WSM20) from the user and must not be co-located or operating in conjunction with any other antenna or transmitter. Country Code selection feature to be disabled for products marketed to the US/CANADA. Operation of this device is restricted to indoor use only, except for relevant user's manual mention that this device can be installed into the external environment. FCC regulations restrict the operation of this device to indoor use only. The operation of this device is prohibited on oil platforms, cars, trains, boats, and aircraft, except that operation of this device is permitted in large aircraft while flying above 10,000 feet. Operation of transmitters in the 5.925 7.125 GHz band is prohibited for control of or communications with unmanned aircraft systems. Multy WiFi System Users Guide 236 Appendix B Legal Information EUROPEAN UNION and UNITED KINGDOM The following information applies if you use the product within the European Union and United Kingdom. Declaration of Conformity with Regard to EU Directive 2014/53/EU (Radio Equipment Directive, RED) and UK Regulation Compliance information for wireless products relevant to the EU, United Kingdom and other Countries following the EU Directive 2014/53/EU

(RED) and UK regulation. And this product may be used in all EU countries (and other countries following the EU Directive 2014/53/EU) and United Kingdom without any limitation except for the countries mentioned below table:

In the majority of the EU, United Kingdom, and other European countries, the 5 GHz bands have been made available for the use of wireless local area networks (LANs). Later in this document you will find an overview of countries in which additional restrictions or requirements or both are applicable. The requirements for any country may evolve. Zyxel recommends that you check with the local authorities for the latest status of their national regulations for the 5 GHz wireless LANs. If this device for operation in the band 5150 5350 MHz, it is for indoor use only. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body. The maximum RF power operating for each band as follow:

WSM20 The band 2,400 2,483.5 MHz is 99.77 mW The band 5,150 5,350 MHz is 198.15 mW The band 5,470 5,725 MHz is 995.41 mW. WSQ20 The band 2,400 2,483.5 MHz is 88.72 mW The band 5,150 5,350 MHz is 173.78 mW The band 5,470 5,725 MHz is 868.96 mW. WSR30 The band 2,400 2,483.5 MHz is 99.54 mW The band 5,150 5,350 MHz is 198.61 mW The band 5,470 5,725 MHz is 685.49 mW. WSQ50 The band 2,400 2,483.5 MHz is 97.95 mW The band 5,150 5,350 MHz is 182.81 mW The band 5,470 5,725 MHz is 916.22 mW. WSQ60 The band 2,400 2,483.5 MHz is 92.26 mW The band 5,150 5,350 MHz is 171.79 mW The band 5,470 5,725 MHz is 465.59 mW. WSQ65, WSQ63, SCR 50AXE The band 2,400 2,483.5 MHz is 85.31 mW The band 5,150 5,350 MHz is 161.81 mW The band 5,470 5,725 MHz is 334.20 mW. The band 5,925 MHz to 6,425 MHz is 168.27 mW

(Bulgarian) Zyxel , 2014/53/C. National Restrictions The Belgian Institute for Postal Services and Telecommunications (BIPT) must be notified of any outdoor wireless link having a range exceeding 300 meters. Please check http://www.bipt.be for more details. Draadloze verbindingen voor buitengebruik en met een reikwijdte van meer dan 300 meter dienen aangemeld te worden bij het Belgisch Instituut voor postdiensten en telecommunicatie (BIPT). Zie http://www.bipt.be voor meer gegevens. Les liaisons sans fil pour une utilisation en extrieur dune distance suprieure 300 mtres doivent tre notifies lInstitut Belge des services Postaux et des Tlcommunications (IBPT). Visitez http://www.ibpt.be pour de plus amples dtails. Por medio de la presente Zyxel declara que el equipo cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 2014/53/UE. Zyxel tmto prohlauje, e tento zazen je ve shod se zkladnmi poadavky a dalmi pslunmi ustanovenmi smrnice 2014/53/EU. Espaol

(Spanish) etina

(Czech) Multy WiFi System Users Guide 237 Appendix B Legal Information Dansk (Danish) Undertegnede Zyxel erklrer herved, at flgende udstyr udstyr overholder de vsentlige krav og vrige relevante krav i direktiv 2014/53/EU. National Restrictions In Denmark, the band 5150 5350 MHz is also allowed for outdoor usage. I Danmark m frekvensbndet 5150 5350 ogs anvendes udendrs. Deutsch

(German) Eesti keel

(Estonian)

(Greek) English Franais

(French) Hrvatski

(Croatian) slenska

(Icelandic) Hiermit erklrt Zyxel, dass sich das Gert Ausstattung in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschlgigen Bestimmungen der Richtlinie 2014/53/EU befindet. Kesolevaga kinnitab Zyxel seadme seadmed vastavust direktiivi 2014/53/EL phinuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele stetele. Zyxel 2014/53/EE. Hereby, Zyxel declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. Par la prsente Zyxel dclare que l'appareil quipements est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 2014/53/UE. Zyxel ovime izjavljuje da je radijska oprema tipa u skladu s Direktivom 2014/53/UE. Hr me lsir, Zyxel v yfir a essi bnaur er samrmi vi grunnkrfur og nnur vieigandi kvi tilskipunar 2014/53/

UE. Italiano (Italian) Con la presente Zyxel dichiara che questo attrezzatura conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 2014/53/UE. National Restrictions This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating within the boundaries of the owner's property, its use requires a general authorization. Please check http://www.sviluppoeconomico.gov.it/ for more details. Questo prodotto conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una Autorizzazione Generale. Consultare http://www.sviluppoeconomico.gov.it/ per maggiori dettagli. Ar o Zyxel deklar, ka iekrtas atbilst Direktvas 2014/53/ES btiskajm prasbm un citiem ar to saisttajiem noteikumiem. National Restrictions The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic Communications Office. Please check http://www.esd.lv for more details. 2.4 GHz frekvenu joslas izmantoanai rpus telpm nepiecieama atauja no Elektronisko sakaru direkcijas. Vairk informcijas: http://www.esd.lv. iuo Zyxel deklaruoja, kad is ranga atitinka esminius reikalavimus ir kitas 2014/53/ES Direktyvos nuostatas. Latvieu valoda

(Latvian) Lietuvi kalba

(Lithuanian) Magyar

(Hungarian) Alulrott, Zyxel nyilatkozom, hogy a berendezs megfelel a vonatkoz alapvet kvetelmnyeknek s az 2014/53/EU irnyelv egyb elrsainak. Malti (Maltese) Hawnhekk, Zyxel, jiddikjara li dan tagmir jikkonforma mal-tiijiet essenzjali u ma provvedimenti orajn relevanti li hemm fid-Dirrettiva 2014/53/UE. Nederlands

(Dutch) Hierbij verklaart Zyxel dat het toestel uitrusting in overeenstemming is met de essentile eisen en de andere relevante bepalingen van richtlijn 2014/53/EU. Polski (Polish) Niniejszym Zyxel owiadcza, e sprzt jest zgodny z zasadniczymi wymogami oraz pozostaymi stosownymi postanowieniami Dyrektywy 2014/53/UE. Portugus

(Portuguese) Zyxel declara que este equipamento est conforme com os requisitos essenciais e outras disposies da Directiva 2014/53/

UE. Romn

(Romanian) Slovenina

(Slovak) Slovenina

(Slovene) Prin prezenta, Zyxel declar c acest echipament este n conformitate cu cerinele eseniale i alte prevederi relevante ale Directivei 2014/53/UE. Zyxel tmto vyhlasuje, e zariadenia spa zkladn poiadavky a vetky prslun ustanovenia Smernice 2014/53/E. Zyxel izjavlja, da je ta oprema v skladu z bistvenimi zahtevami in ostalimi relevantnimi doloili direktive 2014/53/EU. Suomi (Finnish) Zyxel vakuuttaa tten ett laitteet tyyppinen laite on direktiivin 2014/53/EU oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen. Svenska

(Swedish) Hrmed intygar Zyxel att denna utrustning str I verensstmmelse med de vsentliga egenskapskrav och vriga relevanta bestmmelser som framgr av direktiv 2014/53/EU. Norsk

(Norwegian) Erklrer herved Zyxel at dette utstyret er I samsvar med de grunnleggende kravene og andre relevante bestemmelser I direktiv 2014/53/EU. Notes:

Although Norway, Switzerland and Liechtenstein are not EU member states, the EU Directive 2014/53/EU has also been implemented in those countries. Multy WiFi System Users Guide 238 Appendix B Legal Information The regulatory limits for maximum output power are specified in EIRP. The EIRP level (in dBm) of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the output power available at the connector (specified in dBm). List of national codes COUNTRY ISO 3166 2 LETTER CODE COUNTRY ISO 3166 2 LETTER CODE Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia AT BE BG HR CY CZ DK EE FI FR DE GR HU IS IE IT LV Safety Warnings Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Serbia Slovakia Slovenia Spain Switzerland Sweden Turkey United Kingdom LI LT LU MT NL NO PL PT RO RS SK SI ES CH SE TR GB Do not use this product near water, for example, in a wet basement or near a swimming pool. Do not expose your device to dampness, dust or corrosive liquids. Do not store things on the device. Do not obstruct the device ventilation slots as insufficient airflow may harm your device. For example, do not place the device in an enclosed space such as a box or on a very soft surface such as a bed or sofa. Do not install, use, or service this device during a thunderstorm. There is a remote risk of electric shock from lightning. Connect ONLY suitable accessories to the device. Do not open the device or unit. Opening or removing covers can expose you to dangerous high voltage points or other risks. Only qualified service personnel should service or disassemble this device. Please contact your vendor for further information. Make sure to connect the cables to the correct ports. Place connecting cables carefully so that no one will step on them or stumble over them. Always disconnect all cables from this device before servicing or disassembling. Do not remove the plug and connect it to a power outlet by itself; always attach the plug to the power adaptor first before connecting it to a power outlet. Do not allow anything to rest on the power adaptor or cord and do NOT place the product where anyone can walk on the power adaptor or cord. Please use the provided or designated connection cables/power cables/ adaptors. Connect it to the right supply voltage (for example, 110V AC in North America or 230V AC in Europe). If the power adaptor or cord is damaged, it might cause electrocution. Remove it from the device and the power source, repairing the power adapter or cord is prohibited. Contact your local vendor to order a new one. Do not use the device outside, and make sure all the connections are indoors. There is a remote risk of electric shock from lightning. The following warning statements apply, where the disconnect device is not incorporated in the device or where the plug on the power supply cord is intended to serve as the disconnect device, For permanently connected devices, a readily accessible disconnect device shall be incorporated external to the device;

For pluggable devices, the socket-outlet shall be installed near the device and shall be easily accessible. Environment Statement ErP (Energy-related Products) Zyxel products put on the EU and United Kingdom market in compliance with the requirement of the European Parliament and the Council published Directive 2009/125/EC and UK regulation establishing a framework for the setting of ecodesign requirements for energy-related products (recast), so called as "ErP Directive (Energy-related Products directive) as well as ecodesign requirement laid down in applicable implementing measures, power consumption has satisfied regulation requirements which are:

Network standby power consumption < 8 W, and/or Off mode power consumption < 0.5 W, and/or Standby mode power consumption < 0.5 W.

(Wireless setting, please refer to the chapter about wireless setting for more detail. Disposal and Recycling Information Multy WiFi System Users Guide 239 Appendix B Legal Information The symbol below means that according to local regulations your product and/or its battery shall be disposed of separately from domestic waste. If this product is end of life, take it to a recycling station designated by local authorities. At the time of disposal, the separate collection of your product and/or its battery will help save natural resources and ensure that the environment is sustainable development. Die folgende Symbol bedeutet, dass Ihr Produkt und/oder seine Batterie gem den rtlichen Bestimmungen getrennt vom Hausmll entsorgt werden muss. Wenden Sie sich an eine Recyclingstation, wenn dieses Produkt das Ende seiner Lebensdauer erreicht hat. Zum Zeitpunkt der Entsorgung wird die getrennte Sammlung von Produkt und/oder seiner Batterie dazu beitragen, natrliche Ressourcen zu sparen und die Umwelt und die menschliche Gesundheit zu schtzen. El smbolo de abajo indica que segn las regulaciones locales, su producto y/o su batera debern depositarse como basura separada de la domstica. Cuando este producto alcance el final de su vida til, llvelo a un punto limpio. Cuando llegue el momento de desechar el producto, la recogida por separado ste y/o su batera ayudar a salvar los recursos naturales y a proteger la salud humana y medioambiental. Le symbole ci-dessous signifie que selon les rglementations locales votre produit et/ou sa batterie doivent tre limins sparment des ordures mnagres. Lorsque ce produit atteint sa fin de vie, amenez-le un centre de recyclage. Au moment de la mise au rebut, la collecte spare de votre produit et/ou de sa batterie aidera conomiser les ressources naturelles et protger l'environnement et la sant humaine. Il simbolo sotto significa che secondo i regolamenti locali il vostro prodotto e/o batteria deve essere smaltito separatamente dai rifiuti domestici. Quando questo prodotto raggiunge la fine della vita di servizio portarlo a una stazione di riciclaggio. Al momento dello smaltimento, la raccolta separata del vostro prodotto e/o della sua batteria aiuta a risparmiare risorse naturali e a proteggere l'ambiente e la salute umana. Symbolen innebr att enligt lokal lagstiftning ska produkten och/eller dess batteri kastas separat frn hushllsavfallet. Nr den hr produkten nr slutet av sin livslngd ska du ta den till en tervinningsstation. Vid tiden fr kasseringen bidrar du till en bttre milj och mnsklig hlsa genom att gra dig av med den p ett tervinningsstlle.

( : / 110V AC 230V AC) Multy WiFi System Users Guide 240 Appendix B Legal Information

About the Symbols Various symbols are used in this product to ensure correct usage, to prevent danger to the user and others, and to prevent property damage. The meaning of these symbols are described below. It is important that you read these descriptions thoroughly and fully understand the contents. Explanation of the Symbols SYMBOL EXPLANATION Alternating current (AC):

AC is an electric current in which the flow of electric charge periodically reverses direction. Direct current (DC):

DC if the unidirectional flow or movement of electric charge carriers. Earth; ground:

A wiring terminal intended for connection of a Protective Earthing Conductor. Class II equipment:

The method of protection against electric shock in the case of class II equipment is either double insulation or reinforced insulation. Viewing Certifications Go to http://www.zyxel.com to view this products documentation and certifications. Zyxel Limited Warranty Zyxel warrants to the original end user (purchaser) that this product is free from any defects in material or workmanship for a specific period (the Warranty Period) from the date of purchase. The Warranty Period varies by region. Check with your vendor and/or the authorized Zyxel local distributor for details about the Warranty Period of this product. During the warranty period, and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, Zyxel will, at its discretion, repair or replace the defective products or components without charge for either parts or labor, and to whatever extent it shall deem necessary to restore the product or components to proper operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of equal or higher value, and will be solely at the discretion of Zyxel. This warranty shall not apply if the product has been modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions. Note Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular use or purpose. Zyxel shall in no event be held liable for indirect or consequential damages of any kind to the purchaser. To obtain the services of this warranty, contact your vendor. You may also refer to the warranty policy for the region in which you bought the device at http://www.zyxel.com/web/support_warranty_info.php. Registration Register your product online at www.zyxel.com to receive email notices of firmware upgrades and related information. Open Source Licenses This product may contain in part some free software distributed under GPL license terms and/or GPL-like licenses. To request the source code covered under these licenses, please go to: https://www.zyxel.com/form/gpl_oss_software_notice.shtml Multy WiFi System Users Guide 241 Index Index Numbers 2.4G and 5G names the same 57 A Access Control 193 Add Multy screen 66 Advanced Settings 118 Alexa app 126 Alexa voice command 115 Alexa-enabled device 123 Amazon account 123 Amazon Alexa 10, 40, 172 manage Multy WiFi System 123 Amazon Echo 123 Amazon website 123 Android version 40 antenna internal 10 AP Mode menu 149 status screen 149 AP steering 11, 12 APP management availability 10 Apple App store 40 restore default 100 Backhaul 62 Band steering 11 band steering 13 bandwidth maximum 9 BLE (Bluetooth Low Energy) 10 Block button 88 Bluetooth 9, 37 Bridge Mode 16, 138, 144, 147, 148 default IP address 226 example 17 Bridge mode 111 broadband 179 broadband modem 17, 18 button Block 88 Quick Block 93 reset 30, 63 Test All 76 Turn Off 80 Turn On 80 WPS 30, 54 C Camera icon 102 certifications 239 viewing 241 Apple ID account information 42 Channel Availability Check 11 Auto-IP Change 16 conditions 16 example 16 B background picture change 100 client block 92 client device information view 92 client devices group block 93 compatibility Multy app 40 contact information 231 Multy WiFi System Users Guide 242 control Multy Device using voice commands 126 controller 152 mesh network 8 copyright 236 coverage WiFi 9 CPU 136, 139 customer service send email 118 customer support 231 D daisy chain enable/disable 118 multiple Multy Devices 116 daisy chain disabled illustration 116 daisy chain enabled illustration 116 daisy chain topology 9, 116 data rate 76 default setting 30, 63 DeMilitarized Zone (DMZ) 109 desk placement 28 Detail screen 62, 63, 95, 99 Devices screen 88 DHCP 111 DHCP client 226 DHCP enabled 175 disclaimer 236 distance mounting 21 DMZ 111, 193 overview 109 DMZ host assign 109 configure 111 DMZ host device 109 DNS 142, 143 custom 98 DNS IP address 97 DNS server 97 Index default 98 domain name 97 downstream 179 downstream traffic data rate 73, 76 dual-band application 12 dual-band compatible 13 dual-band WiFi 10, 12 E Edit icon 81 E-label availability 10 e-label check 121 ESSID 228 Ethernet cable 18, 148 Ethernet connection status 97 extender 152 mesh network 8 extender and primary Multy signal strength 61 extender Multy 8, 97, 116 extender Multy (satellite) 12 extender name in the app 11 F Facebook account information 42 factory reset steps 33 fast charging technology 10 feedback send 118 Filter icon 85 Firewall 15 firewall default action 15 firmware update get update 113 Multy WiFi System Users Guide 243 FTP server 109 G Get Ready screen 66 Google account information 42 Google Play store 40 group pause Internet access 95 guest WiFi 14 Guest WiFi setting 81 guest WiFi setting 80 Guest WLAN 111 GUI management availability 10 H hardware connection 18 History icon 77 hook front panel 23 rear panel 23 HTTP web server 109 HTTPS web server 109 I icon Camera 102 Edit 81 Filter 85 History 77 Information 122 Menu 68, 76, 79 Parental Control 85, 90, 93 Remove 74, 77 Settings 65 Share 83, 84 Speed Test 73 Visibility 104 Web Configurator 103 Index WiFi Settings 81, 83 IEEE 802.11a/b/g/n/ac/ax 12 IM (Instant Messaging) 15 Information icon 122 Internet access problem 227 Internet connection slow or intermittent 227 Internet connection speed check 72 Internet port 18 Internet Protocol version 6 15 Internet Service Provider 175 Internet speed test 115 iOS version 40 IP address 97 ipconfig 226 IPv4/IPv6 dual stack 15 IPv6 15 IPv6 address 97 IPv6 firewall rule 15 IPv6 rapid deployment (6RD) 15 IPv6 traffic 15 ISP 61 L LAN client 105, 194 LAN port 10 leather strap hang 27 WSR30 28 LED check 46, 53 on/off switch 33 LED behavior 34 LED description 37 Local login password 198 location select place the Multy Device 51 Multy WiFi System Users Guide 244 M MAC address 149 magnetic stand 29 maximum bandwidth 10 Menu icon 68, 76, 79 Menu screen 66 Mesh network 10 assigned role 63 mounting base 21, 24 mounting bracket 23 mounting hole 23, 24 WSQ65 26 Multy app 17 log in 40 Multy Device differences between models 9 maximum number of 8 Multy Device label 49 Multy Satellite 51 Multy Site 44 give new name 101 multiple 68 remove Multy Device 63 switching 70 Multy-Alexa skills 123 myZyxelCloud 131, 135, 138, 172, 177 myZyxelCloud account 40, 113, 123 log out 120 Multy Device link to 134 sign up 40 myZyxelCloud server 40 N name WiFi network 83 NAT (Standard) Mode 112 NAT and Bridge mode switching 112 NAT mode 111 Multy Site default 112 routing features 111 navigation panel 179 Index network controller 11 O OpenVPN client software 14 OpenVPN server/client 14 operating mode 167, 168 overview Multy WiFi System 8 P packet forward 105 pairing method 10, 17 parental control 111 Parental Control icon 85, 90, 93 password change 105 create 42 WiFi network 83 ping 228 port LAN 10 USB 9 Port Forwarding 169, 193 port forwarding 111 Port Forwarding Rule 168 port forwarding rule create/update 107 set 105 summary display 108 Port Forwarding screen 107 Port Forwarding Settings 107 port number 108 power cable 18 power outlet 18 PPPoE 175 PPPoE setting configure 61 primary Multy 8, 116 private network 105 Multy WiFi System Users Guide 245 Profile Detail screen 89, 95 profile name applied 88 Profile screen 93 push notification on smartphone 113 Q QR code 47 create 82, 83 in QSG 17 print 82 scan 82 take screenshot 83 Quick Block button 93 quick charge availability 10 quick charge function 10 R rear panel WSM20 19 WSQ20 18 WSQ50 18 WSQ60 18 WSQ65 20 WSR30 19 rear port cover as stand 28 relay communication 9 Remove icon 74, 77 rename Multy Site 100 reserve IP 111 Reset button 30, 63, 228 restart device 100 role in Mesh network 11 in Multy app 11 Router Mode status screen 145 router name in the app 11 Index routing features NAT mode 111 S schedule create 88 schedule group 90 schedule profile create 84 screw/anchor specification WSM20 21 service name enter 108 Settings icon 65 Share icon 83, 84 sign in process myZyxelCloud 43 signal check 78 signal strength 78 signal strength test 62 SIP 111 Site Detail screen 65, 101 smartphone 72, 78 connect to WiFi network 61 Speed Test 179 speed test run 115 Speed Test icon 73 speed test result get update 113 stand use rear port cover 28 Standard (router) Mode 15 Standard Mode 138, 144, 147 default IP address 226 Standard Mode example 16 Static IP setting configure 61 Status 145 Multy WiFi System Users Guide 246 T Test All button 76 timer set 90 transmission range WiFi 228 transport layer protocol specify 108 Turn Off button 80 Turn On button 80 U updates get when new WiFi client connect 113 UPnP 111, 142, 193 upstream 179 upstream traffic data rate 73, 76 USB port 9 USB storage device supported 230 V Visibility icon 104 voice command 126 VPN protocol 14 W wall mount WSQ65 26 wall mounting WSM20 20 wall mounting method 20 wall/ceiling mount 23 steps 24 WAN connection set up 50 Index warranty note 241 Web Configurator 17, 177 how to access 138 password change 103 Web Configurator icon 103 Web Configurator screen 103 WiFi 228 WiFi 6 Tri-Band 10 WiFi 6E Tri-Band 10 WiFi access disable 84 WiFi adapter 228 WiFi channel 228 WiFi client show number of 60 WiFi client device 30 WiFi connection optimize speed and quality 229 slow or intermittent 229 WiFi coverage 9, 195 expand 116 WiFi interference factors 229 WiFi name change 56 WiFi name (SSID) 81 WiFi network for guest 80 join 82 WiFi networks steer between 57 WiFi password 81, 82 change 56 WiFi security 228 WiFi security setting 228 WiFi Settings icon 81, 83 WiFi signal decent 80 WiFi signal strength 78 WiFi tutorial 150, 203 WPS 30, 143 activate 30 WPS button 54 availability 10 Multy WiFi System Users Guide 247 WPS connection 30 set up 54 WPS-compatible client device 30 WSM20 LED 36 LED switch 34 mounting distance 21 rear panel 19 reset button 32 wall mounting 20 WSM20 removal from mounting base 22 WSQ20 LED 35 mounting hole 24 rear panel 18 reset button 31 screw specification 25 wall/ceiling mount 23 WSQ50 LED 34 mounting hole 24 rear panel 18 reset button 31 screw specification 25 wall/ceiling mount 23 WSQ60 LED 34 mounting hole 24 rear panel 18 reset button 31 screw specification 25 wall/ceiling mount 23 WSQ65 desk placement 30 LED 36 mounting hole 26 rear panel 20 reset button 32 screw specification 27 wall mount 26 WSR30 LED 35 rear panel 19 rear port cover 29 reset button 31 stand 29 Index Z Zyxel Multy app problem with 118 Multy WiFi System Users Guide 248

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6284151.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Date: November 29, 2022 Federal Communications Commission 7435 Oakland Mills Rd Columbia MD 21046-1609 Subject: Declaration letter for indoor Access Point 6ID FCC ID: I8803891 To whom it may concern:

We, Zyxel Communications Corporation, attest that this device under FCC ID I8803891 complies with device protocol requirements and operational restrictions: for indoor Access Point 6ID. Indoor Access Point 6ID:

1. Protocol attestation statement:

The AP uses the IEEE 802.11 beacon signaling to inform the associated client/subordinate device of its permitted maximum power. The IEEE beacon contains a 6GHz Operation Information subfield. The subfield will contain information identifying the AP as a LPI AP and a Maximum Transmit Power Interpretation subfield. 2. Statement acknowledging device restrictions:

a. Low-power indoor Access Point. Access Point operating in the 5.925-7.125 GHz band shall be supplied power from a wired connection, has an integrated antenna, is not battery-powered, and does not have a weatherized enclosure. b. This device's operation will not be allowed on oil platforms, cars, trains, boats, and aircraft, except that operation of this device is permitted in large aircraft while flying above 10,000 feet. c. Indoor access points are prohibited for control of or communications with unmanned aircraft systems, including drones. Emma Bao / Manager Zyxel Communications Corporation Tel: 886 3 578-3942 # 88582 E-mail: Emma.bao@zyxel.com.tw

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6284150.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Zyxel Communications Corporation No.2 Industry East RD. IX, Hsinchu Science Park, Hsinchu 30075, Taiwan, R.O.C Mesh Operation Description We, Zyxel Communications Corporation declare that our mesh system has Master mode and bridge mode. Main router operates in master mode and satellites operate in bridge mode connecting with main router. Emma Bao / Manager Zyxel Communications Corporation Tel: 886 3 578-3942 # 88582 E-mail: Emma.bao@zyxel.com.tw