User Manual WISE-1840 EPD Network Control Card Wireless ePaper Display Solution Copyright The documentation and the software included with this product are copyrighted 2019 by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right to make improvements in the products described in this manual at any time without notice. No part of this manual may be reproduced, copied, translated or transmitted in any form or by any means without the prior written permission of Advantech Co., Ltd. Information provided in this manual is intended to be accurate and reliable. How-
ever, Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringe-
ments of the rights of third parties, which may result from its use. Acknowledgements ARM is trademarks of ARM Corporation. TI is trademarks of Texas Instruments Inc.. ITE is trademarks of ITE Tech Inc.. Eink is trademarks of E ink holding Inc.. Microsoft Windows are registered trademarks of Microsoft Corp. All other product names or trademarks are properties of their respective owners. Part No. Edition 1 August 2019 WISE-1840 User Manual ii Product Warranty (2 years) Advantech warrants to you, the original purchaser, that each of its products will be free from defects in materials and workmanship for two years from the date of pur-
chase. This warranty does not apply to any products which have been repaired or altered by persons other than repair personnel authorized by Advantech, or which have been subject to misuse, abuse, accident or improper installation. Advantech assumes no liability under the terms of this warranty as a consequence of such events. Because of
-control standards and rigorous testing, most of our customers never need to use our repair service. If an Advantech product is defec-
tive, it will be repaired or replaced at no charge during the warranty period. For out-
of-warranty repairs, you will be billed according to the cost of replacement materials, service time and freight. Please consult your dealer for more details. If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU speed, Advantech products used, other hardware and software used, etc.) Note anything abnormal and list any onscreen messages you get when the problem occurs. 2. Call your dealer and describe the problem. Please have your manual, product, 3. and any helpful information readily available. If your product is diagnosed as defective, obtain an RMA (return merchandize authorization) number from your dealer. This allows us to process your return more quickly. 4. Carefully pack the defective product, a fully-completed Repair and Replacement Order Card and a photocopy proof of purchase date (such as your sales receipt) in a shippable container. A product returned without proof of the purchase date is not eligible for warranty service. 5. Write the RMA number visibly on the outside of the package and ship it prepaid to your dealer. iii Declaration of Conformity FCC Class B Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installa-
tion. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful inter-
ference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interfer-
ence to radio or television reception, which can be determined by turning the equip-
ment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the Increase the separation between the equipment and receiver. receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution Any changes or modifications not expressly approved by the party responsible for This device complies with Part 15 of the FCC Rules. Operation is subject to the fol-
lowing two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. IMPORTANT NOTE:
FOR MOBILE DEVICE USAGE (>20cm/low power) Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncon-
trolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. WISE-1840 User Manual iv USER MANUAL OF THE END PRODUCT:
In the user manual of the end product, the end user has to be informed to keep at least 20cm separation with the antenna while this end product is installed and oper-
ated. The end user has to be informed that the FCC radio-frequency exposure guide-
lines for an uncontrolled environment can be satisfied. The end user has to also be informed that any changes or modifications not expressly approved by the manufacturer could void the user's authority to operate this equipment. If the labelling area is small than the palm of the hand, then additional FCC part 15.19 statement is required to be available in the user manual: This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference and (2) this device must accept any inter-
ference received, including interference that may cause undesired operation. LABEL OF THE END PRODUCT:
The final end product must be labeled in a visible area with the following " Contains TX FCC ID: M82-WISE-1840 ". If the labelling area is larger than the palm of the hand, then the following FCC part 15.19 statement has to also be available on the label: This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation. NCC 1. 2. XXXyyyLPDzzzz-x Technical Support and Assistance 1. Visit the Advantech website at http://support.advantech.com where you can find the latest information about the product. 2. Contact your distributor, sales representative, or Advantech's customer service center for technical support if you need additional assistance. Please have the following information ready before you call:
Product name and serial number Description of your peripheral attachments Description of your software (operating system, version, application software, etc.) A complete description of the problem The exact wording of any error messages v Packing List Before setting up the system, check that the items listed below are included and in good condition. If any item does not accord with the table, please contact your dealer immediately. WISE-1840 mini-PCIe card Part No. Description WISE-1840WTB-TD010 EPD coordinator control card in Full-Mini Card Form Factor 193B0204C0 F/S D=3.5 H=0.8 (1+) M2*4L ST/H BZn NK Ordering Information Part No. WISE-1840WTB-TD010 Description EPD coordinator control card in Full-Mini Card WISE-1840 User Manual vi Safety Instructions 1. Read these safety instructions carefully. 2. Keep this User Manual for later reference. 3. Disconnect this equipment from any AC outlet before cleaning. Use a damp cloth. Do not use liquid or spray detergents for cleaning. 4. For plug-in equipment, the power outlet socket must be located near the equip-
ment and must be easily accessible. 5. Keep this equipment away from humidity. 6. Put this equipment on a reliable surface during installation. Dropping it or letting it fall may cause damage. 7. The openings on the enclosure are for air convection. Protect the equipment from overheating. DO NOT COVER THE OPENINGS. 8. Make sure the voltage of the power source is correct before connecting the equipment to the power outlet. 9. Position the power cord so that people cannot step on it. Do not place anything over the power cord. 10. All cautions and warnings on the equipment should be noted. 11. If the equipment is not used for a long time, disconnect it from the power source to avoid damage by transient overvoltage. 12. Never pour any liquid into an opening. This may cause fire or electrical shock. 13. Never open the equipment. For safety reasons, the equipment should be 14. opened only by qualified service personnel. If one of the following situations arises, get the equipment checked by service personnel:
The power cord or plug is damaged. Liquid has penetrated into the equipment. The equipment has been exposed to moisture. The equipment does not work well, or you cannot get it to work according to the user's manual. The equipment has been dropped and damaged. The equipment has obvious signs of breakage. DISCLAIMER: This set of instructions is given according to IEC 704-1. Advantech disclaims all responsibility for the accuracy of any statements contained herein. vii WISE-1840 User Manual Consignes de Scurit Lisez attentivement ces instructions de scurit. 1. 2. Conservez ce manuel de l'utilisateur pour rfrence ultrieure. 3. Dbranchez cet appareil de toute prise secteur avant le nettoyage Utilisez un chiffon humide. N'utilisez pas de dtergents liquides ni en spray pour le nettoy-
age 4. Pour les quipements enfichables, la prise de courant doit tre situe proxim-
it de l'quipement et doit tre facilement accessible. 5. Gardez cet quipement l'abri de l'humidit. 6. Placez cet quipement sur une surface fiable lors de son installation 7. Les ouvertures de l'enceinte sont destines la convection de l'air. Protgez le matriel contre la surchauffe. NE COUVREZ PAS LES OUVERTURES. 8. Assurez-vous que la tension de la source d'alimentation est correcte avant de connecter l'quipement la prise de courant. 9. Placez le cordon d'alimentation de sorte que personne ne puisse marcher des-
sus. Ne placez aucun objet sur le cordon 10. Toutes les mises en garde et avertissements sur l'quipement doivent tre nots 11. Si l'quipement n'est pas utilis pendant une longue priode, dbranchez-le de la source d'alimentation pour viter tout dommage d? une surtension transit-
oire 12. Ne jamais verser de liquide dans une ouverture sous peine de provoquer un incendie ou un choc lectrique 13. Ne jamais ouvrir l'appareil.Pour des raisons de scurit, cet quipement ne doit tre ouvert que par du personnel qualifi 14. Si l'une des situations suivantes se produit, faites vrifier l'quipement par le personnel de service:
Le cordon d'alimentation ou la fiche est endommag. Un liquide a pntr dans l'appareil. L'quipement a t expos l'humidit. L'quipement ne fonctionne pas bien ou vous ne pouvez pas le faire fonction-
ner conformment au manuel d'utilisation. Equipment L'quipement est tomb et a t endommag. Equipment L'quipement prsente des signes vidents de rupture. AVERTISSEMENT: Cet ensemble d'instructions est donn conformment la norme CEI 704-1. Advantech dcline toute responsabilit quant l'exactitude des dclara-
tions contenues dans le WISE-1840 User Manual viii Contents Chapter 1 Introduction ......................................... 1 Chapter 2 EPD Hardware Specification .............. 7 ix WISE-1840 User Manual 4.1.1 Chapter 3 WISE-EC EPD Design-in Service ... 109 5.1 5.2 5.3 The Acquisition of Information ................................................................ 110 5.1.1 Design ........................................................................................ 111 5.1.2 Integration .................................................................................. 112 5.1.3 Production .................................................................................. 112 Contact Information ................................................................................ 113 Global Service Policy ............................................................................. 113 5.3.1 Warranty Policy .......................................................................... 113 5.3.2 Repair Process ........................................................................... 114 WISE-1840 User Manual x Chapter 1 Introduction WISE-1840 Full-Mini Card for WEPD Network Coordinator Features Standard Full-Mini Card Form Factor Support up to 400 EPD-023, EPD-053 devices Proprietary Network Protocol base on IEEE802.15.4 Introduction WISE-1840 is designed to install on WISE-3610Z and WISE-3200 which is the EPD device Coordinator to help buildup the network and management the end device. WISE-1840 Specifications MCU RAM Standard Frequency Band Channels Channel Separation Transmit Power Receiver Sensitivity RF Data Rate Function Antenna connector Operational Temperature Non-Operational Temp. Operating Humidity Dimensions (W x H) Environment Mechanical Weight Certification CC2538 ARM Cortex-M3 x2 32KB IEEE 802.15.4 2.4 GHz 16 5MHz 6-16 dBm
-100 dBm 250 KB/s Coordinator router MHF connector
-20 ~ 70 C
-20 ~ 70 C 5% ~ 95% Relative Humidity, non-condensing 56 x 30 mm 10g CE/FCC/NCC All product specifications are subject to change without notice. Last updated: 9-Jul-2019 WISE-1840 Pin1 Pin20 WAKE#
I2C_SCK I2C_SDA LED_EN2 LED_EN3 SYS_GPIO2 ZB1_USB_P ZB1_USB_N SYS_USB_DP SYS_USB_DN USB HUB ZB2_USB_P ZB2_USB_N Pin47 Pin22 Pin36 Pin38 Xtal Xtal 32 kHz ZIGBEE1 ZIGBEE2 ZB1_PA_EN ZB1_HGM ZB2_PA_EN ZB2_HGM PA1 PA2 Ordering Information Part No. WISE-1840WTB-TD010 EPD coordinator control card in Full-Mini Card Form Description Factor Xtal Xtal 32 kHz Packing List Part No. WISE-1840WTB-TD010 Network coordinator control card in Full-Mini Card Form Factor 193B0204C0 F/S D=3.5 H=0.8 (1+) M2*4L ST/H BZn NK Description Online Download www.advantech.com/products Chapter 2 Hardware Specification Mechanical Information 2.1.1 Mechanical Drawing 2.1.2 Module Photo Front Side Read Side Label size is 18x 12mm Label Content on Front side:
Drawing of FCC Label Chapter 3 Design-in Service 5.1 The Acquisition of Information Since ePaper is not a plug and play device, Advantech WISE-EC Design-in Services help customers to reduce the time and work involved with designing new ePaper device. Advantech handle the complexities of technical research and provides hard-
ware and software integrated connectivity solutions to accelerate the implementation in a wide range of applications such as electronic shelf labelling, smart logistic, smart factory, smart hospital, digital information signage and smart transportation. Advan-
tech not only provide the single end device but for end-to-end solution includes our ePaper Manager server, IoT gateway and router. With ePaper Manager, you can manage all information on ePaper devices in real-
time. Remotely control all services to provide your customers with the latest informa-
tion and have proper interaction with them. We also provide APIs to integrate data with your original management system. Below item for you to extension your service for your end customer. Full centralized control at a glance Monitoring functions for low power etc Control stock levels in stocktaking mode Immediate/scheduling information to end user Flexible content editor for users Creation of templates with simple GUI Content previews for system management Auto-generated content by system Easily check product expiry dates Finally, Applying Advantech EPD series solution, and system integrators and devel-
opers can focus on their own application development with Advantech's reliable bat-
tery powered wireless ePaper display solutions. WISE-1840 User Manual 110 5.1.1 Design Design Guideline Support Multiple I/O extension Customized industrial design Optical bonding to improving image quality Wireless Conductive Measurement TX power / mask / RF harmonic tuning / RX sensitivity When a product moves into the design stage, Advantech will supply a design guide of the EPD device for reference as well as Antenna selection & schematic review. The EPD device design guide provides onboard IO definitions and recommendations of the industrial design, so customers can have a clear guideline to follow during their EPD device development. In addition, our team is able to assist customers to review the placement/layout and schematics to ensure the EPD device design meets their full requirements. For software development, Advantech WISE-EC software team can assist customers to establish an environment for software development and evaluate the amount of time and resources needed. If customers outsource software development to a 3rd party, Advantech can also cooperate with the 3rd party and provide proficient consult-
ing services. With Advantech's professional support, the design process becomes much easier and product quality will be improved to meet their targets. Design Assistance Service Advantech provides check list for engineer for easy check their schematics and also review service based on customer carrier board schematics. Those services are pre-
ventative, and help to catch design errors before they happen. It helps to save a lot of time and costs with regard to developing carrier boards. Schematic Review Placement and Layout Review Debugging Assistance Services General/Special Reference Design Database. 111 WISE-1840 User Manual 5.1.2 Integration Performance fine tuning SW integration from end-to-end Certification pre-scan Wireless & safety certification Integration stage This phase comprises of HW/SW integration, application development, and ePaper implementation. Due to the lack of knowledge and experience on plat- forms, cus-
tomers need to spend a certain amount of time on analyzing integration problems. In addition, ePaper implementation has a lot to do with driver and signal communication which is not plug and play device. Therefore the customer has to learn from trial and error and finally get the best solution with the least effort. Advantech's team has com-
pleted total standard HW/SW solution to do performance fine tune, driver integration and application-specific customization. Consequently, we can support customers with professional advice and information as well as shortening development time and enabling more effective product integration. Validation stage After customer's ES sample is completed, the next step is a series of verification steps. In addition to verifying a product's functionality, the related test of the product's efficiency and stability are also an important part at this stage especially . As a sup-
portive role, Advantech primarily helps customers solve their problems in the testing process and will give suggestions and tips as well. Through an efficient verification process backed by our technical support, customers are able to optimize their appli-
cations with less fuss. Furthermore, Advantech's team can provide professional con-
sulting services about further testing and equipment usage, so customers can find the right tools to efficiently identify and solve problems to further enhance their prod-
ucts quality and performance. 5.1.3 Production Production Worldwide logistics management Global repair service & RMA Advantech has two manufacturing center in Taiwan and Kunshan to provide custom-
ized chassis assembly, testing services, packaging and labeling to meet customer special needs. Customer can place an order via our smart and fast on-line system. With global peripheral procurement service and global logistics service, Advantech provide verti-
-stop shop-
ping solutions, and then direct shipment to end users. After sales, a completed global repair service (RMA) take charge to provide device fully repairing service, and then execute efficient delivery. WISE-1840 User Manual 112 5.2 Contact Information Below is the contact information for Advantech customer service. Region/Country America Brazil Mexico Europe (Toll Free) Singapore & SAP Malaysia Australia (Toll Free) China (Toll Free) India (Toll Free) Japan (Toll Free) Korea (Toll Free) 080-363-9495 Taiwan (Toll Free) Russia (Toll Free) Contact Information 1-888-576-9688 0800-770-5355 01-800-467-2415 00800-2426-8080 65-64421000 1800-88-1809 1300-308-531800-810-0345 800-810-8389Sales@advantech.com.cn 1-800-425-5071 0800-500-1055 080-363-9494 0800-777-111 8-800-555-01-50 On the other hand, you can reach our service team through below website, our tech-
nical support engineer will provide quick response once the form is filled out:
http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&sub-
ject=Technical+Support 5.3 Global Service Policy 5.3.1 Warranty Policy Below is the warranty policy of Advantech products:
5.3.1.1 Warranty Period Advantech branded off-the-shelf products and 3rd party off-the-shelf products used to assemble Advantech Configure to Order products are entitled to a 2 years complete and prompt global warranty service. Product defect in design, materials, and work-
manship, are covered from the date of shipment. All customized products will by default carry a 15 months regional warranty service. The actual product warranty terms and conditions may vary based on sales contract. All 3rd party products purchased separately will be covered by the original manufac-
turer's warranty and time period, and shall not exceed one year of coverage through Advantech. 113 WISE-1840 User Manual 5.3.1.2 Repairs under Warranty It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of the purchase, thru your original ADVANTECH supplier to arrange DOA replacement if the products were purchased directly from ADVANTECH and the product is DOA
(Dead-on-Arrival). The DOA Cross-Shipment excludes any shipping damage, cus-
tomized and/or build-to-order products. For those products which are not DOA, the return fee to an authorized ADVANTECH repair facility will be at the customers' expense. The shipping fee for reconstructive products from ADVANTECH back to customers' sites will be at ADVANTECH's expense. 5.3.1.3 Exclusions from Warranty The product is excluded from warranty if The product has been found to be defective after expiry of the warranty period. Warranty has been voided by removal or alternation of product or part identifica-
tion labels. The product has been misused, abused, or subjected to unauthorized disas-
sembly/modification; placed in an unsuitable physical or operating environment;
improperly maintained by the customer; or failure caused which ADVANTECH is not responsible whether by accident or other cause. Such conditions will be determined by ADVANTECH at its sole unfettered discretion. The product is damaged beyond repair due to a natural disaster such as a light-
ing strike, flood, earthquake, etc. Product updates/upgrades and tests upon the request of customers who are without warranty. 5.3.2 Repair Process 5.3.2.1 Obtaining an RMA Number All returns from customers must be authorized with an ADVANTECH RMA (Return Merchandise Authorization) number. Any returns of defective units or parts without valid RMA numbers will not be accepted; they will be returned to the customer at the customer's cost without prior notice. An RMA number is only an authorization for returning a product; it is not an approval for repair or replacement. When requesting an RMA number, please access ADVANTECH's RMA web site: http://erma.ADVAN-
TECH.com.tw with an authorized user ID and password. You must fill out basic product and customer information and describe the problems encountered in detail in "Problem Description". Vague entries such as "does not work" and "failure" are not acceptable. If you are uncertain about the cause of the problem, please contact ADVANTECH's Application Engineers (AE). They may be able to find a solution that does not require sending the product for repair. The serial number of the whole set is required if only a key defective part is returned for repair. Otherwise, the case will be regarded as out-of-warranty. WISE-1840 User Manual 114 If a product has been repaired by ADVANTECH, and within three months after such a repair the product requires another repair for the same problem, ADVANTECH will do this repair free of charge. However, such free repairs do not apply to products which have been misused, abused, or subjected to unauthorized disassembly/modification;
placed in an unsuitable physical or operating environment; improperly maintained by the customer; or failure caused which ADVANTECH is not responsible whether by accident or other cause. Please contact your nearest regional service center for detail service quotation. Before we start out-of-warranty repairs, we will send you a pro forma invoice (P/I) with the repair charges. When you remit the funds, please reference the P/I number listed under "Our Ref". ADVANTECH reserves the right to deny repair services to customers that do not return the DOA unit or sign the P/I. Meanwhile, ADVANTECH will scrap defective products without prior notice if customers do not return the signed P/I within 3 months. 5.3.2.4 Repair Report ADVANTECH returns each product with a "Repair Report" which shows the result of the repair. A "Repair Analysis Report" is also provided to customers upon request. If the defect is not caused by ADVANTECH design or manufacturing, customers will be charged US$60 or US$120 for in-warranty or out-of-warranty repair analysis reports respectively. 5.3.2.5 Custody of Products Submitted for Repair ADVANTECH will retain custody of a product submitted for repair for one month while it is waiting for return of a signed P/I or payment (A/R). If the customer fails to respond within such period, ADVANTECH will close the case automatically. ADVAN-
TECH will take reasonable measures to stay in proper contact with the customer dur-
ing this one month period. 5.3.2.6 Shipping Back to Customer The forwarding company for RMA returns from ADVANTECH to customers is selected by ADVANTECH. Per customer requirement, other express services can be adopted, such as UPS, FedEx and etc. The customer must bear the extra costs of such alternative shipment. If you require any special arrangements, please indicate this when shipping the product to us. WISE-1840 User Manual 116 115 WISE-1840 User Manual www.advantech.com Please verify specifications before quoting. This guide is intended for reference purposes only. All product specifications are subject to change without notice. No part of this publication may be reproduced in any form or by any means, electronic, photocopying, recording or otherwise, without prior written permis-
sion of the publisher. All brand and product names are trademarks or registered trademarks of their respective companies. Advantech Co., Ltd. 2019