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About This Manual Thank you for choosing Akuvox R20K-2 series door phone. This manual is intended for the administrators who need to properly configure the door phone. This manual applies to 28.30.3.111 version, and it provides all the configurations for the functions and features of Akuvox door phone. Please visit Akuvox web or consult technical support for any new information or latest firmwares. Introduction of Icons and Symbols Warning:
Always abide by this information in order to prevent the persons from injury. Caution:
Always abide by this information in order to prevent the damages to the device. Note:
Informative information and advice from the efficient use of the device. Related Documentation You are advised to refer to the related documents for more technical information via the link below:
https://knowledge.akuvox.com Table of Contents 1. Product Overview .................................................................................. 8 2. Change Log ........................................................................................... 9 3. Model Specification .............................................................................10 4. Introduction to Configuration Menu ...................................................... 11 5. Access the Device ................................................................................13 5.1. Obtain Device IP Address ........................................................... 13 5.2. Access the Device Setting on the Device ..................................... 14 5.2.1. Access Advance Setting Screen ........................................ 14 5.3. Access the Device Setting on the Web Interface ...........................14 6. Language and Time Setting ..................................................................16 6.1. Language Setting .......................................................................16 6.2. Time Setting .............................................................................. 16 7. LED Setting ......................................................................................... 18 7.1. Infrared LED Setting ................................................................... 18 7.2. LED Setting on Card Reader Area ................................................ 19 7.3. LED Settings on Keypad ............................................................. 20 7.4. LED Settings on Screen .............................................................. 20 7.5. LCD Text Display ........................................................................ 21 7.6. Backlight Setting ....................................................................... 22 7.7. Standby Mode Setting ................................................................ 22 8. Volume and Tone Configuration ............................................................24 8.1. Volume Configuration ................................................................ 24 8.1.1. Open Door Tone Configuration .......................................... 25 8.1.2. Upload Tone Files ............................................................. 25 9. Network Setting .................................................................................. 28 9.1. Network Status .......................................................................... 28 9.2. Device Network Configuration .................................................... 28 9.3. Device Deployment in Network ................................................... 29 9.4. Device Local RTP configuration .................................................. 30 9.5. NAT Setting ............................................................................... 31 9.6. SNMP Setting ............................................................................ 32 9.7. VLAN Setting ............................................................................. 32 9.8. TR069 Setting ............................................................................33 9.9. Device Web HTTP Setting ........................................................... 35 10. Intercom Call .....................................................................................36 10.1. IP call & IP Call Configuration ................................................... 36 10.2. SIP Call &SIP Call Configuration ............................................... 36 10.2.1. SIP Account Registration ................................................ 37 10.2.2. SIP Server Configuration .................................................38 10.2.3. Configure Outbound Proxy Server ....................................39 10.2.4. Configure Data Transmission Type .................................. 39 10.3. Configure Calling Feature ......................................................... 40 10.3.1. DND ............................................................................... 40 10.3.2. Speed Dial Call ............................................................... 41 10.3.3. Robin Call ...................................................................... 42 10.3.4. Web Call .........................................................................42 10.3.5. Dial Option ..................................................................... 43 10.3.6. Auto Answer ...................................................................44 10.3.7. Multicast ....................................................................... 45 10.3.8. Configure Maximum Call Duration ................................... 46 10.3.9. Maximum Dial Duration .................................................. 47 10.3.10. Hang Up After Open Door .............................................. 48 10.3.11. Switch Cancel&Dial Key ................................................ 49 11. Audio& Video Codec Configuration ..................................................... 50 11.1. Audio Codec Configuration ....................................................... 50 11.2. Video Codec Configuration ....................................................... 51 11.3. Video Codec Configuration for IP Direct Calls ............................ 52 11.4. Configure DTMF Data Transmission .......................................... 52 12. Phone Book Configuration ................................................................. 54 12.1. Managing Contact Group .......................................................... 54 12.2. Managing Contacts .................................................................. 55 12.3. Export/Import Contacts ............................................................ 56 13. Relay Setting ..................................................................................... 58 13.1. Relay Switch Setting ................................................................ 58 13.2. Select Speed Dial triggered Relay ..............................................60 13.3. Web Relay Setting .................................................................... 60 13.4. Configure White List for Door Relay ...........................................62 14. Door Access Schedule Management ................................................... 63 14.1. Configure Door Access Schedule ...............................................63 14.1.1. Manage Relay Schedule .................................................. 63 14.1.2. Create Door Access Schedule ..........................................64 14.1.3. Import and Export Door Access Schedule .........................65 14.2. Door Unlock Configuration ....................................................... 65 14.3. Configure Access Card Format ..................................................66 14.4. Configure RF Card for Door Unlock ............................................67 14.5. Edit the User-specific door access data .....................................68 14.6. Import and Export User Data of Access Control ..........................68 14.7. Configure Open Relay via HTTP for Door Unlock ........................ 69 14.8. Configure Exit Button for Door Unlock .......................................70 14.9. Configure PIN Code for Door Unlock ..........................................71 14.10. Configure Public Code for Door Unlock ....................................72 14.10.1. Configure Private PIN Code on the Web Interface ........... 72 15. Security ............................................................................................ 75 15.1. Tamper Alarm Setting ...............................................................75 15.2. Client Certificate Setting .......................................................... 75 15.2.1. Configure Action of Input ................................................ 76 15.2.2. Web Server Certificate .................................................... 76 15.2.3. Client Certificate ............................................................ 76 15.3. Motion Detection ..................................................................... 78 15.3.1. Configure Motion Detection ............................................ 78 15.4. Security Notification Setting .....................................................79 15.4.1. Email Notification Setting ............................................... 79 15.4.2. FTP Notification Setting ..................................................80 15.4.3. SIP Call Notification Setting ............................................80 15.4.4. Call Event Notification .................................................... 81 15.4.5. HTTP URL Notification Configuration .............................. 82 15.5. Action URL .............................................................................. 82 15.6. Security Action Configuration ................................................... 83 15.6.1. Configure Action of Call .................................................. 83 15.6.2. Configure Action of Motion ............................................. 84 15.6.3. Configure Action of Body Temperature .............................84 15.7. Voice Encryption ...................................................................... 85 15.8. User Agent ...............................................................................86 15.9. Body Temperature .................................................................... 86 16. Monitor and Image .............................................................................88 16.1. RTSP Stream Monitoring .......................................................... 88 16.1.1. RTSP Basic Setting .........................................................88 16.1.2. RTSP OSD Setting .......................................................... 89 16.1.3. RTSP Stream Setting ...................................................... 89 16.2. MJPEG Image Capturing ...........................................................91 16.2.1. NACK .............................................................................92 16.3. ONVIF ......................................................................................93 16.4. Live Stream ............................................................................. 94 17. Logs ................................................................................................. 95 17.1. Call Logs ................................................................................. 95 17.2. Door Logs ................................................................................ 96 18. Debug ............................................................................................... 98 18.1. System Log ............................................................................. 98 18.2. Remote Debug Server ...............................................................99 18.3. PCAP .......................................................................................99 19. Firmware Upgrade ............................................................................101 20. Backup ............................................................................................102 21. Auto-provisioning ............................................................................103 21.1. Provisioning Principle ............................................................ 103 21.2. Configuration Files for Auto-provisioning ................................ 104 21.3. AutoP Schedule ..................................................................... 105 21.4. PNP Configuration ................................................................. 105 21.5. Static Provisioning Configuration ............................................106 22. Integration with Third Party Device ................................................... 108 22.1. Integration via Wiegand ..........................................................108 22.2. Integration via HTTP API .........................................................109 22.3. Integration with Milestone ...................................................... 112 22.4. Power Output Control ............................................................. 112 22.5. Integration with Lift Control ....................................................113 23. Password Modification .................................................................... 114 23.1. Modifying Device Web Interface Password .............................. 114 23.2. Modifying Device System Password ........................................114 23.3. Configure Web Interface Automatic Logout ............................. 115 24. System Reboot&Reset ..................................................................... 116 24.1. Reboot ...................................................................................116 24.2. Reset .....................................................................................116 25. Abbreviations .................................................................................. 117 26. FAQ .................................................................................................119 27. Contact us .......................................................................................122 1.Product Overview Multi Tenant Door Phone Administrator Guide The security that comes with being able to control who comes into your building along with the ability to verbally and visually confirm their identity is immeasurable. Akuvox R28A is a SIP-compliant, hands-free and video(optional) door phone. It can be connected with Akuvox indoor monitors for remote access controlling and monitoring. Users can communicate with visitors via audio and video calls, and unlock the door if they need. The door phone enables you to easily monitor an entrance door or gate and gives you peace of mind knowing that your facility is more secure. AKUVOX SMART INTERCOM www.akuvox.com 8 2.Change Log Multi Tenant Door Phone Administrator Guide The change log will be updated here along with the changes in the new software version. AKUVOX SMART INTERCOM www.akuvox.com 9 Multi Tenant Door Phone Administrator Guide 3.Model Specification R20K-2 Model & Feature Button Housing Material Camera Relay In Relay Out RS485 PoE RAM ROM Card Reader IP Rating IK Rating Wall Mounting Flush Mounting Numeric keypad + 3 physical buttons Aluminum alloy 2M pixels, automatic lighting 1 1 Optional X 64MB 128MB 13.56MHz (with NFC) & 125kHz IP65 X Wall Mounting Dimension Flush Mounting Dimension 185x85x29mm 226x108x52mm AKUVOX SMART INTERCOM www.akuvox.com 10 4.Introduction to Configuration Menu Multi Tenant Door Phone Administrator Guide Status:
this section gives you basic information such as product information, Network Information, and account information, etc. Account: this section concerns SIP account, SIP server, proxy server, transport protocol type, audio&video codec, DTMF, session timer, etc. Network: this section mainly deals with DHCP&Static IP setting, RTP port setting, and device deployment, etc. Intercom: this section covers Intercom settings, Call Log, etc. Surveillance: this section covers Motion Detection, RTSP, MJPEG, ONVIF, Live stream. Access Control: this section covers Input control, Relay, Card settings, Face Recognition setting, Private PIN Code, Wiegand connection, etc. Tenants: this section involves Tenants management and Dial Plan. Device: this section includes Light settings, tab&button display, LCD settings and Voice settings. Settings: this section includes Time&language, Action settings, Door settings, Schedule for access control. Upgrade:this section covers Firmware upgrade, device reset&reboot, configuration file auto-provisioning, fault Diagnosis. Security: this section is for Password modification. Mode selection :
1. Discovery mode:
It is a plug and play configuration mode. Akuvox devices will configure themselves automatically when users power on the devices and connect them to the network. It is a super time-saving mode and it will greatly bring users convenience by reducing manual operations. This mode requires no prior configurations previously by the AKUVOX SMART INTERCOM www.akuvox.com 11 administrator. Multi Tenant Door Phone Administrator Guide 2. Cloud mode: Akuvox Cloud is an all-in-one management system. Akuvox Cloud is a mobile service that allows audio, video, remote access control between smart phones and Akuvox intercoms. All configurations in the device will be issued automatically from cloud. If users decide to use Akuvox cloud, please contact Akuvox technical support, and they will help you configure the related settings before using it. 3. SDMC mode: SDMC (SIP Device Management Controller) is a simple and comprehensive software for building management. It provides a topography for a community while offering you a graphical configuration interface for the door access, intercom, monitoring, alarm, etc. It is a convenient tool for property managers to manage, operate and maintain the community. Tool selection Akuvox has many configuration tools for you to set up devices more conveniently. Here we list some common tools, please contact your administrator to get the tool if you need them. 1. SDMC: SDMC is suitable for the management of Akuvox devices in large including access control, resident information, remote communities, device control, etc. 2. Akuvox Upgrade tool: Upgrade Akuvox devices in batch on a LAN (Local Area Network) 3. Akuvox PC Manager: Distribute all configuration items in batch on a LAN. 4. IP scanner: it is used to search Akuvox device IP addresses on a LAN. 5. FacePro: Manage face data in batch for the door phone on a LAN. AKUVOX SMART INTERCOM www.akuvox.com 12 5.Access the Device Multi Tenant Door Phone Administrator Guide R28A series system setting can be accessed on the device web interface. And it can also be accessed on the device screen for some basic settings. 5.1. Obtain Device IP Address Searching the device IP by the IP scanner in the same LAN network. Just click Scan tab in the IP scanner to check the device IP. Or checking the device IP address from the device setting screen. Please refer to chapter 5.2 for device settings. Note:
Only R27A/R28A supports checking IP address from device setting screen. AKUVOX SMART INTERCOM www.akuvox.com 13 5.2. Access the Device Setting on the Device Multi Tenant Door Phone Administrator Guide 5.2.1. Access Advance Setting Screen Press *2396# to enter the advanced setting screen. It provides some reset, admin password advanced permissions like editing network, modification to administrators, including System Information, Admin Settings and System Settings. 5.3. Access the Device Setting on the Web Interface Enter the device IP address on the web browser in order to log in to the device web interface where you can configure and adjust parameters, etc. The initial user name and password are all admin and please be case-sensitive to the user names and passwords entered. AKUVOX SMART INTERCOM www.akuvox.com 14 Multi Tenant Door Phone Administrator Guide Note:
You can also obtain the device IP address using the Akuvox IP scanner to log in the device web interface. Please refer to the URL below for the IP scanner application:
http://wiki.akuvox.com/doku.php?id=tool:ip_scanner&s[]=ip&s[]=
scanner Note:
Google Chrome browser is strongly recommended. AKUVOX SMART INTERCOM www.akuvox.com 15 6.Language and Time Setting Multi Tenant Door Phone Administrator Guide 6.1. Language Setting When you first set up the device, you might need to set the language to your need or you can do it later if needed. And the language can be set up on the device web Phone > Time/Lang > Web Language/LCD Language interface according to your preference. Parameter Set-up:
Type: choose a suitable web language. Normally, English is the default web and LCD language. 6.2. Time Setting The set-up on the device web Phone > Time/Lang > Type/NTP interface is identical with the setting on the device, it however allows you to set up the NTP server address that you obtained to automatically synchronize your time and date. And when your time zone is selected, the device will automatically notify the NPT server of its time zone in order that the NTP server can synchronize the time zone set-up with your device. AKUVOX SMART INTERCOM www.akuvox.com 16 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
Manual/Auto: you can choose automatically to gain the time or manually configure the date and time. Date: it is available when you choose Manual. Set up the year, month and day according to your need. Time: it is available when you choose Manual. Set up the hour, minute and second according to your need. Time Zone: it is available when you choose Auto. Select the specific time zone depending on where the device is used and then press Confirm tab for the confirmation. The default time zone is GMT GMT+0.00. Primary/Secondary Server: it is available when you choose Auto. The time zone server, normally will automatically obtain the time when connecting to the network. The secondary server will take effect when the primary server is invalid. Update Interval: it is available when you choose Auto. To configure interval between two consecutive NTP requests. AKUVOX SMART INTERCOM www.akuvox.com 17 Multi Tenant Door Phone Administrator Guide 7.LED Setting 7.1. Infrared LED Setting Infrared LED is applied in a dark environment in which a resident might not be able to see a visitor clearly via the video from the door phone. If the infrared LED is turned off, the door phone will turn to night mode so that you can have a clear view of the visitor. You can set up it on the device web Intercom > Advanced interface. Parameter Set-up:
Photoresistor Setting: set the triggering points for disabling the infrared LED and enabling the infrared LED. For example, if you set the triggering points at 1500-1600, the infrared LED will be enabled when the photoresistor value gets higher than 1600 (the video image you see from the door phone will become black and white) and if the value gets lower than 1500, then the infrared light will be disabled ( the video image you see will have color). Now: click Read to obtain the current environment brightness and use it as a reference to set up the photoresistor setting. AKUVOX SMART INTERCOM www.akuvox.com 18 7.2. LED Setting on Card Reader Area Multi Tenant Door Phone Administrator Guide You can enable or disable the LED lighting on the card reader area as needed on the web interface. Meanwhile, if you do not want to have the LED light on the card reader area stay on, you can also set the timing for the exact time span during which the LED light can be disabled in order to reduce the electrical power consumption. To do this configuration on the web Intercom > LED Setting interface. Parameter Set-up:
Card LED Enable: if enabled, the LED light will stay on during the time interval (Start Time (H)). If disabled, the LED light will stay off and will turn on only when you swipe cards or press the keypad, and the time interval will become non-editable. Start Time (H): set the time interval for the light to stay on. enter the time interval for the LED light to be turned on, e.g. if the time interval is set from 8-0 (Sart time- End time) it means LED light will stay on during the time span from 8:00 am to 12:00 pm during one day (24 hours). This setting can not be set up when you disable the LED light. AKUVOX SMART INTERCOM www.akuvox.com 19 7.3. LED Settings on Keypad Multi Tenant Door Phone Administrator Guide You can enable or disable the LED lighting of keypad as needed on the web interface. Meanwhile, If you prefer not to have the LED light of keypad stay on, you can also set the timing for the exact time span during which the LED light can be enabled in order to reduce the electrical power consumption, etc. To do this configuration on the web Intercom > LED Setting interface. Parameter Set-up:
Keypad LED Enable: Click to enable or disable the keypad LED lighting. Start Time (H): Enter the time span for the LED lighting to be valid. Eg. If the time span is from 18-22 it means LED light will stay on during the time span from 6:00 pm to 22:00 pm during a day. 7.4. LED Settings on Screen You can enable or disable the LED lighting of the screen as needed on the web interface. Meanwhile, If you prefer not to have the LED light of screen stay on, you can also set the timing for the exact time span during which the LED light can be enabled in order to reduce the electrical power consumption, etc. Parameter Set-up:
Wake Mode: There are two modes - Auto and Manual for waking up the device when idle. If you select Auto mode then the screen will be AKUVOX SMART INTERCOM www.akuvox.com 20 Multi Tenant Door Phone Administrator Guide awakened when someone approaches, the IR sensor will be triggered. And if Manual mode is selected, then you have to touch the keypad. Screen LED Enable: click to enable or disable the screen LED lighting. Start Time(H): enter the time span for the LED lighting to be valid. Eg. If the time span is from 18-22 it means LED light will stay on during the time span from 6:00 pm to 22:00 pm during a day. 7.5. LCD Text Display You can customize the LCD text during the idle by themselves, such as Welcome or something else. Only R27X and R28A support this function, you can do this configuration on the web Intercom > Advanced interface. Parameter Set-up:
LED Display: there are four modes - Default, Hide Contacts, Text Only and Contacts Only. If Default is selected, the main screen shows Call, Contacts, PIN Entry and Security Center. If Hide Contacts is selected, the main screen shows Call, PIN Entry and Security Center. If Text Only is selected, it will only show the customized text you entered. If Contacts Only is selected, it will only show Contacts. LCD Text: it is available when you choose Text Only. Enter the display content you need. AKUVOX SMART INTERCOM www.akuvox.com 21 7.6. Backlight Setting Multi Tenant Door Phone Administrator Guide If you want to brighten up the screen in order to see the screen at greater ease in an environment with higher light intensity, you need to set up the related parameters in web Intercom > LED Setting > LED Control interface. Parameter Set-up:
Backlight Stand by Value: adjust the backlight for the screen in the standby mode with the value ranging from 0-255. Backlight value: set the backlight value when the device is working with the value ranging from 0-255. Note:
Only R27A and R28A support Backlight Settings. 7.7. Standby Mode Setting Standby mode is mainly a function for screen protection. You can make the device go into idle status for a predefined time span when there is no operation on the device or no one is detected approaching the device screen. To do this configuration on the web Intercom > LED Setting > LED Control interface. AKUVOX SMART INTERCOM www.akuvox.com 22 Parameter Set-up:
Multi Tenant Door Phone Administrator Guide Standby Mode: enable the standby feature, it screen will enter sleep mode within the time out value if there is no operation. Time Out: select the time duration from 15 seconds to 180 seconds before the device goes into idle status if the screen is not awakened. For example, if you set the Standby Time as 30 seconds, then the screen will go idle (Await screen) when the screen is not awakened for 30 seconds. AKUVOX SMART INTERCOM www.akuvox.com 23 8.Volume and Tone Configuration Multi Tenant Door Phone Administrator Guide Volume and tone configuration in Akuvox door phone refers to the microphone volume, speaker volume, temper alarm volume, ringback tone and open door tone configuration. Moreover, you can upload the tone you like to enrich your personalized user experience. 8.1. Volume Configuration To set up the volumes, you can set up on device web Phone > Voice interface. Parameters Set-up:
Mic Volume: adjust the mic volume as needed. Volume Level: control the volume of all speakers. The default is 1, the first level of volume, the volume range is roughly 80-95, and 2 is the AKUVOX SMART INTERCOM www.akuvox.com 24 second level of volume, the volume range is roughly 95-109. Multi Tenant Door Phone Administrator Guide Speaker Volume: adjust the speaker volume as needed. Tamp Alarm Volume: adjust the volume for the tamper alarm. Keypad volume: adjust the volume of the keypad. 8.1.1. Open Door Tone Configuration You can not only enable or disable the Open Door Tone but also controls the prompt words that accompany the tone on the web Phone > Voice > Open Door Warning interface. Parameters Set-up:
Open Door Success Warning: click the field Enabled or Disabled depending on if you want to hear the prompt words that accompany that Open Door Success tone. Open Door Failed Warning: click the field Enabled or Disabled depending on if you want to hear the prompt words that accompany that Open Door Failed tone. 8.1.2. Upload Tone Files You can configure door phone ringback tone and other tones related to the door opening. AKUVOX SMART INTERCOM www.akuvox.com 25 8.1.2.1. Upload Ringback Tone Multi Tenant Door Phone Administrator Guide You can customize the ringback tone if you need. Please follow the prompt about the file size and format. On the web, navigate to Phone > Voice >
Ringback Tone. 8.1.2.2. Upload Open Door Tone You can customize the tone of door open successful/failed if you need. Outside tone is used to open door via card or DTMF or PIN code. Inside tone is used to open door via triggered input interface. Please follow the prompt about the file size and format. On the web, navigate to Phone > Voice. AKUVOX SMART INTERCOM www.akuvox.com 26 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
Open Door Inside Tone: warning tone that will go off when you opened the door from inside. Open door succeeded inside warning is what you can hear when you open the door by pressing the Exit button in side. Broadcast Delay: set open door success announcement delay from 0-60 seconds. For example, if you set it as 2 seconds, then you will hear the announcement 2 seconds after the successful door unlock. Broadcast Frequency:
set the number of open door success announcements. Broadcast Interval: set the interval between the two open door success announcements. Open Door outside Tone: warning tone that will go off when you opened the door from outside. Open door succeeded outside warning is what you can hear when you are granted door access via access methods on the door phone. AKUVOX SMART INTERCOM www.akuvox.com 27 Multi Tenant Door Phone Administrator Guide 9.Network Setting 9.1. Network Status To check the network status on the web Status > Network Information interface. 9.2. Device Network Configuration You can check for the door phones network connection info and configure the default DHCP mode (Dynamic Host Configuration Protocol) and static IP connection for the device on the device web Network > Basic interface. AKUVOX SMART INTERCOM www.akuvox.com 28 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
DHCP: select the DHCP mode by moving the toggle switch to the right. DHCP mode is the default network connection. If the DHCP mode is turned on, then the door phone will be assigned by the DHCP server with IP address, subnet mask, default gateway and DNS server address automatically. Static IP: select the static IP mode by checking off the DHCP check box. When static IP mode is selected, then the IP address, subnet mask, default gateway, and DNS servers address have to be manually configured according to your actual network environment. IP Address: set up the IP Address if the static IP mode is selected. Subnet Mask: set up the subnet Mask according to your actual network environment. Default Gateway: set up the correct gateway default gateway according to the IP address of the default gateway. LAN DNS1/2: set up preferred or alternate DNS Server (Domain Name Server)according to your actual network environment. Preferred DNS server is the primary DNS server address while the alternate DNS server is the secondary server address and the door phone will connect to the alternate server when the primary DNS server is unavailable. 9.3. Device Deployment in Network Door phones should be deployed before they can be properly configured in the network environment in terms of their location, operation mode, address AKUVOX SMART INTERCOM www.akuvox.com 29 Multi Tenant Door Phone Administrator Guide and extension numbers as opposed to other devices for device control and the convenience of the management. So you can do it on web Network >
Advanced > Connect Setting interface. Parameter Set-up:
Server Type: it is automatically set up according to the actual device connection with a specific server in the network such as SDMC or Cloud and None. None is the default factory setting indicating the device is not in any server type, therefore you are allowed to choose Cloud, SMDC in discovery mode. Discovery Mode: click Enable to turn on the discovery mode of the device so that it can be discovered by other devices in the network, and click Disable if you want to conceal the device so as not to be discovered by other devices. Device Address: specify the device address by entering device location information from the left to the right: Community, Unit, Stair, Floor, Room in sequence. Device extension: enter the device extension number for the device you installed. Device Location: enter the location in which the device is installed and used. 9.4. Device Local RTP configuration For the device network data transmission purpose, the device needs to be set up with a range of RTP ports (Real-time Transport Protocol) for establishing an exclusive range of data transmission in the network. Path: Network >
AKUVOX SMART INTERCOM www.akuvox.com 30 Advanced > Local RTP interface. Multi Tenant Door Phone Administrator Guide Parameter Set-up:
Min RTP Port: enter the Port value in order to establish the start point for the exclusive data transmission range. Max RTP port: enter the Port value in order to establish the end point for the exclusive data transmission range. 9.5. NAT Setting NAT (Network Address Translation) allows hosts in an organizations private intranet to transparently connect to hosts in the public domain. There is no need for internal hosts to have registered Internet addresses. It is a way to translate the internal private network IP address into a legal network IP address technology. The NAT in the device web is limited to maintaining a connection with the remote SIP server. The principle is to send a heartbeat message to the remote SIP server at a set interval after the function is turned on. Otherwise, the server may judge that the device is offline and allocate the SIP assigned to other devices, resulting in failure to connect to it in the future. To do this configuration on web Account > Advance > NAT interface. Parameter Set-up:
UDP Keep Alive Messages: if enabled, the device will send out the message to the SIP server so that SIP server will recognize if the device is in online status. AKUVOX SMART INTERCOM www.akuvox.com 31 Multi Tenant Door Phone Administrator Guide UDP Alive Msg Interval: set the message sending time interval from 5-60 seconds, the default is 30 seconds. RPort: enable the RPort when the SIP server is in WAN (Wide Area Network). 9.6. SNMP Setting SNMP (Simple Network Management Protocol) is an Internet-standard protocol for managing devices on IP networks. SNMP is widely used in network management system to monitor network-attached devices for conditions that may draw network administrative attention. SNMP exposes management data in the form of variables on the managed systems, which describe the system configuration. These variables can then be queried by managing applications. These variables accessible via SNMP are organized in hierarchies, which are described by Management Information Bases
(MIBs). To do the configuration on the web Network > Advanced > SNMP interface. Parameter Set-up Active: to enable or disable SNMP feature. Port to configure SNMP servers port. Trusted IP: to configure allowed SNMP server address. It could be an IP address or any valid URL domain name. 9.7. VLAN Setting Virtual Local Area Network is a logical grouping of two or more nodes that are not necessarily on the same physical network segment but which share AKUVOX SMART INTERCOM www.akuvox.com 32 Multi Tenant Door Phone Administrator Guide the same logical IP domain. To be specific, the purpose of VLAN is to separate the layer 2 broadcast domain. Within trunk links, the tagged packet will only be sent to those ports with the same VLAN ID. This is usually achieved by switch or router. User can benefit from deployed VLAN, such as:
*Security: if without VLAN, all hosts will be included in unique broadcast domain. Therefore, the consequence of ARP attack will affect all end devices in the organization. *Performance: The nature of network broadcast is to flood frames among the network. In certain conditions, it is unnecessary to receive the broadcast frame. To save bandwidth for high efficiency, it will be to separate broadcast domain by deploying VLAN. To do the better configuration on the web Network > Advanced > VLAN interface. Parameter Set-up:
Active: To enable or disable VLAN feature for designated port. VID: To configure VLAN ID for designated port. Priority: To select VLAN priority for designated port. 9.8. TR069 Setting TR-069 (Technical Report 069) is the document number of the technical report, defined by the Broadband Forum, that specifies the CPE WAN management protocol or CWMP. It defines an application layer protocol for end-user remote management bidirectional SOAP/HTTP-based protocol, it provides the communication between Customer-Premises Equipment (CPE) and Auto-Configuration Servers (ACS). It includes both a safe auto configuration and the control of other CPE management functions within an integrated framework. To do the configuration on the web Network > Advanced > TR069 interface. devices. As of a AKUVOX SMART INTERCOM www.akuvox.com 33 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
Active: to enable or disable the TR069 feature. Version: to select supported TR069 version (version 1.0 or 1.1). ACS/CPE: ACS is short for auto configuration servers as server side, and CPE is short for customer-premise equipment as client side devices. URL: to configure URL address for ACS or CPE. User Name: to configure username for ACS or CPE. Password: to configure password for ACS or CPE. Periodic Inform: to enable periodically inform. Periodic Interval: to configure interval for periodic inform. AKUVOX SMART INTERCOM www.akuvox.com 34 Multi Tenant Door Phone Administrator Guide Note:
TR-069 is a technical specification entitled CPE WAN Management Protocol (CWMP). It defines an application layer protocol for remote management of end-user devices. 9.9. Device Web HTTP Setting This function is used to manage whether the device website is allowed to be accessed. The door phone supports two types of remote access methods HTTP and HTTPS(encryption). To do this configuration on the web Network >
Advanced > Web Server interface. Parameters Set-up:
Http Enable: set whether HTTP access to the device webpage is allowed, Enabled is allowed, Disabled is not allowed, the default is Enabled. Https Enable: set whether HTTPS access to the device webpage is allowed, Enabled is allowed, Disabled is not allowed, the default is Enabled. Http Port: set up the port for HTTP access method. 80 is the default port. AKUVOX SMART INTERCOM www.akuvox.com 35 10. Intercom Call Multi Tenant Door Phone Administrator Guide Intercom call in the device can be configured to allow you to perform a variety of customized intercom calls such as IP call and SIP call for different application scenarios. 10.1. IP call & IP Call Configuration IP call can be made directly on the intercom device by entering the IP number on the device. And you can also disable the direct IP call if you do not allow IP call to be made on the device. To do this configuration on web Phone >
Call Feature > Others interface. Parameters Set-up:
Direct IP Call: click Enable or Disable to turn the direct IP call on or off. For example, if you do not allow direct IP call to be made on the device, you can click Disable to terminate the function. Direct IP AutoAnswer: click Enable or Disable to turn the direct IP call on or off when the phone automatically answer the incoming call. Direct IP port : set up the IP direct call port, 5060 is the default port. 10.2. SIP Call &SIP Call Configuration You can make SIP call ( Session Initiation Protocol ) in the same way as you do for making the IP calls on the device. However, SIP call parameters related to its account, server, and transport type need to be configured first before you can make calls on the device. AKUVOX SMART INTERCOM www.akuvox.com 36 10.2.1. SIP Account Registration Multi Tenant Door Phone Administrator Guide Akuvox door phones support two SIP accounts that can all be registered according to your applications. You can, for example, switch between them if any one of the account failed and become invalid. The SIP account can be configured on the device interface. 10.2.1.1.Configure SIP Account Configuration To perform the SIP account setting on the Web Account > Basic > SIP Account Interface. Parameter Set-up:
Status: check to see if the SIP account is registered or not. Account Active: click Enable or Disable to activate or deactivate the registered SIP account. Display Name: configure the name, for example, the devices name to be shown on the device being called to. User Name: enter the user name obtained from SIP account administrator. Account: select the exact account (Account 1&2) to be configured. AKUVOX SMART INTERCOM www.akuvox.com 37 Multi Tenant Door Phone Administrator Guide Display Label: configure the device label to be shown on the device screen. Register Name: enter the SIP account register Name obtained from the SIP account administrator. Password: enter administrator. the password obtained from the SIP account 10.2.2. SIP Server Configuration SIP servers can be set up for devices in order to achieve call sessions through SIP server between intercom devices. To do this configuration also on web Account > Basic > SIP Server interface. Parameter Set-up:
Server IP: enter the primary server IP address number or its URL. Server IP: enter the backup SIP server IP address or its URL. Port: set up SIP server port for data transmission. Registration Period: set up SIP account registration time pan. SIP re-registration will start automatically if the account registration fails during the registration time span. The default registration period is 1800, ranging from 30-65535s. AKUVOX SMART INTERCOM www.akuvox.com 38 10.2.3. Configure Outbound Proxy Server Multi Tenant Door Phone Administrator Guide An outbound proxy server is used to receive all initiating request messages and route them to the designated SIP server in order to establish call session via port-based data transmission. To set it up on the device web Account >
Basic > Outbound Proxy Server Interface. Parameter Set-up:
Enable Outbound: click Enable and Disable to turn on or turn off the outbound proxy server. Preferred Server IP: enter the SIP address of the primary outbound proxy server. Port: enter the Port number to establish call session via the primary outbound proxy server Alternate Server IP: set up Backup Server IP for the backup outbound proxy server. Port: enter the port number for establishing call session via the backup outbound proxy server. 10.2.4. Configure Data Transmission Type SIP messages can be transmitted in three data transmission protocols: UDP
(User Datagram Protocol), TCP(Transmission Control Protocol), TLS
(Transport Layer Security) and DNS-SRV. In the meantime, you can also identify the server from which the data come. To do this configuration on web Account > Basic > Transport Type interface. AKUVOX SMART INTERCOM www.akuvox.com 39 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
UDP: select UDP for unreliable but very efficient transport layer protocol. UDP is the default transport protocol. TCP: select TCP for Reliable but less-efficient transport layer protocol. TLS: select TLS for Secured and Reliable transport layer protocol. DNS-SRV: select DNS-SRV to obtain DNS record for specifying the location of servers. And SRV not only records the server address but also the server port. Moreover, SRV can also be used to configure the priority and the weight of the server address. 10.3. Configure Calling Feature You can select the SIP account for making SIP calls. On the web, navigate to Intercom > Basic. Parameter Set-up:
Select Account: if you select Auto when both account 1 and account 2 are registered, then the call will be made from account 1, however, if either account 1 or account 2 is registered, then the call will only be made from the registered account. You cannot make any calls from the account1/2 that are not registered. 10.3.1. DND AKUVOX SMART INTERCOM www.akuvox.com 40 Multi Tenant Door Phone Administrator Guide DND ( Do not disturb) setting allows you not to be disturbed by any unwanted incoming SIP calls. You can set up DND related parameters properly on the device web Phone > Call Feature > DND interface to block SIP calls you do not intend to answer. In the meantime, you can also define the code to be sent to the SIP server when you want to reject the call. Parameter Set-up:
Account: select Account1, Account2 or All account for the DND application. DND: enable or disable the DND function. DND function is disabled by default. Return Code When DND: select what code should be sent to the calling found; 480 for Temporary device via SIP server. 404 for Not unavailable 486 for busy here. DND On Code: turn on the DND on server using the Code obtained. The DND on Code is 78 by default. DND Off Code: turn off the DND on server using the code obtained. The DND off Code is 79 by default. Return Code When Refuse: select code to be sent to the caller side via SIP server when you rejected the incoming call. 10.3.2. Speed Dial Call Speed Dial is used to quickly initiate the pre-configured numbers by pressing Dial key. You can create up to 40 numbers on R28A and up to 80 numbers on R27A. To do the configuration on the web Intercom > Basic > Speed Dial AKUVOX SMART INTERCOM www.akuvox.com 41 interface. Multi Tenant Door Phone Administrator Guide Parameters Set-up :
Add : click to show more numbers. 10.3.3. Robin Call Robin call is used to initiate multiple numbers from one family in Akuvox SmartPlus one by one. If the previous callee does not answer within the robin is call timeout, the call will be transferred to the next one. If the call answered by one of the callees, the call will not be transferred anymore. This feature is only available when connecting Akuvox SmartPlus. To do the configuration on the web Intercom > Basic > Robin Call interface. Parameters Set-up:
Robin Call Enable: it is disabled by default. It needs to be controlled by Akuvox SmartPlus. Robin Call Timeout: call out time value for each number, ranging from 5 -
60s. 10.3.4. Web Call AKUVOX SMART INTERCOM www.akuvox.com 42 Multi Tenant Door Phone Administrator Guide In addition to making IP/SIP call directly on the device, you can also make the call on the device web interface without approaching to device physically for testing purpose, etc. To do the configuration on the web Intercom >
Basic > Web Call interface. Parameters Set-up:
Auto/Account1/Account2: to choose a suitable SIP account to make a web call. If you call out using IP address, Account selection is not need to be chosen. 10.3.5. Dial Option If you want to replace the long and complex dial number with a shorter number that can be memorized at greater ease and convenience for making calls. You can replace multiple device dial numbers such as IP addresses with only one short number. To configure the number replacement on the device, navigate to Phone > Dial Plan, then click Add. To replace the number in batch, you can import the .xml file to the door phone. And the file from the door phone can be exported out before importing them to other door phones. AKUVOX SMART INTERCOM www.akuvox.com 43 Multi Tenant Door Phone Administrator Guide 10.3.6. Auto Answer You can define how quickly the door phone should respond in answering the incoming SIP/IP call automatically by setting up the time related parameters. In addition, you can also define the mode in which the calls are to be answered ( video mode or audio mode). To enable this feature on web Account > Advanced > Call interface, you can set up the related parameters on web Phone > Call Feature>Others. AKUVOX SMART INTERCOM www.akuvox.com 44 Multi Tenant Door Phone Administrator Guide Parameters Set-up:
Auto Answer: Turn on the Auto Answer function by clicking Enable. Auto Answer Delay: Set up the delay time (from 0-5 sec.) before the call can be answered automatically. For example, if you set the delay time as 1 second, then the call will be answered in 1 second automatically. Auto Answer Mode: Set up the video or audio mode you preferred for answering the call automatically. 10.3.7. Multicast Multicast uses one-to-many mode to communicate in a range. Door phone can be a listener and receive the audio from the listened part. To do the configuration on the web Phone > Multicast interface. AKUVOX SMART INTERCOM www.akuvox.com 45 Multi Tenant Door Phone Administrator Guide Parameters Set-up:
Paging Barge: multicast or how many multicast calls are higher priority than SIP call, if you disable Paging Priority Active, SIP call will have high priority. Paging Priority Active: multicast calls are called in order of priority or not. Listening Address: enter the multicast IP address you want to listen. The multicast IP address needs to be the same as the listened part and the multicast port can not be the same for each IP address. Multicast IP address is from 224.0.0.0 to 239.255.255.255. Label: enter the label for each listening address. 10.3.8. Configure Maximum Call Duration AKUVOX SMART INTERCOM www.akuvox.com 46 Multi Tenant Door Phone Administrator Guide Door phone allows you to set up the call time duration in receiving the call from the calling device as the caller side might forget to hang up the intercom device. When the call time duration is reached, the door phone will terminate the calling automatically. To do this configuration on the web Intercom > Basic > Max Call Time interface. Parameters Set-up:
Max Call Time: enter the call time duration according to your need
(Ranging from 0-120 min.). The default call time duration is 5 min. Note:
Max call time of the device is also related to max call time of the SIP server. If using SIP account to make a call, please pay attention to the max call time of the SIP server. If the max call time of SIP server is shorter than the max call time of the device, the shorter one is available. 10.3.9. Maximum Dial Duration Maximum Dial duration consists of Maximum dial in time duration and the maximum dial out time. Maximum dial in time refers to the maximum time duration before the door phone hangs up the call if the call is not answered by the door phone. On contrary, Maximum dial out time refers to the maximum time duration before the door phone hangs up itself automatically when the call from the door phone is not answered by the intercom device being called. To do this configuration on the web Intercom > Basic> Max Dial Time interface. AKUVOX SMART INTERCOM www.akuvox.com 47 Multi Tenant Door Phone Administrator Guide Parameters Set-up:
Dial in Time: enter the dial in time duration for your door phone (ranging from 30-120 sec). For example, if you set the dial in time duration is 60 seconds in your door phone, then the door phone will hang up the incoming call automatically if the call is not answered by the door phone in 60 seconds. 60 seconds is the dial in time duration by default. Dial out Time: enter the dial in time duration for your door phone (ranging from 5-120 sec). For example, if you set the dial out time duration is 60 seconds in your door phone, then the door phone will hang out the call it dialed out automatically if the call is not answered by the device being called. Note:
Max call time of the device is also related to max call time of the SIP server. If using SIP account to make a call, please pay attention to the max call time of the SIP server. If the max call time of SIP server is shorter than the max call time of the device, the shorter one is available. 10.3.10. Hang Up After Open Door This feature is used to hang up the call automatically after the door is released during a call. So the caller or callee does not need to click hang up key again. To do this configuration on the web Intercom > Basic> Hang Up After Open Door interface. AKUVOX SMART INTERCOM www.akuvox.com 48 Multi Tenant Door Phone Administrator Guide Parameter Set-up :
Timeout: the time out value can be set up from 1 second to 15seconds. 5 seconds is the default. The call will be automatically hang up within this value after the door is opened. 10.3.11. Switch Cancel&Dial Key On R28 door phones, the Cancel Keys and Dial keys can be different in their positions functionally and physically. Either the Cancel key is right on the top of the Dial key or the other way round. You can reverse their functional positions on the web to match their physical position on the keypad. On the web, navigate to Intercom > Advanced > Key Code Exchange. Parameter set-up:
Key Code Exchange: if enabled, the Cancel function will be placed right on the top of Dial function in their functional location. If disabled, their functional location will be functionally reversed. AKUVOX SMART INTERCOM www.akuvox.com 49 11. Audio& Video Codec Configuration Multi Tenant Door Phone Administrator Guide 11.1. Audio Codec Configuration Akuvox door phone supports four types of Codec (PCMU, PCMA, G729, G722) for encoding and decoding the audio data during the call session. Each type of Codec varies in terms of sound quality. You can select the specific codec with different bandwidths and sample rates flexibly according to the actual network environment. It is only available for SIP call. To do the configuration on device web Account > Advanced interface. Please refers to the bandwidth consumption and sample rate for the four codecs types below:
AKUVOX SMART INTERCOM www.akuvox.com 50 Codec Type Bandwidth Sample Rate Multi Tenant Door Phone Administrator Guide PCMA PCMU G729 G722 Consumption 64 kbit/s 64 kbit/s 8 kbit/s 64 kbit/s 8kHZ 8kHZ 8kHZ 16kHZ 11.2. Video Codec Configuration Akuvox door phone support H264 codec that provides a better video quality at a much lower bit rate with different video quality and payload. It is only available for SIP call. To set up video codec on web Account > Advanced interface. Parameter Set-up:
Codec Name: check to select the H264 video codec format for the door phone video stream. H264 is the video codec by default. Codec Resolution: select the code resolution for the video quality among four options: QCIF, CIF, VGA, 4CIF and 720P according to your actual network environment. The default code resolution is 4CIF. Codec Bitrate: select the video stream bit rate (Ranging from 320-2048). The greater the bitrate, the data transmitted every second is greater in amount therefore the video will be clearer. While the default code bitrate is 2048. Codec Payload: select the payload type (ranging from 90-118) to AKUVOX SMART INTERCOM www.akuvox.com 51 configure the audio/video configuration file. The default payload is 104. Multi Tenant Door Phone Administrator Guide 11.3. Video Codec Configuration for IP Direct Calls You can select the IP call video quality by selecting the proper codec resolution according to your actual network condition. To do so, you can go to Phone>Call Feature > IP Video Parameters. Parameter Set-up Video Resolution: select the code resolution for the video quality among four options: CIF, VGA, 4CIF and 720P. The default code resolution is 4CIF. Video Bitrate: Video Bitrate: select video bit-rate among six options: 64 kbps, 256kbps, 512 kbps, 1024 kbps, 2048 kbps according to your network environment. The default video bit-rate is 2048 kpbs. Video Payload: select the payload type (ranging from 90-118) to configure the audio/video configuration file. The default payload is 104. 11.4. Configure DTMF Data Transmission In order to achieve the door access via DTMF code or some other applications, you are required to properly configure DTMF on web Account >
Advanced > DTMF in order to establish a DTMF-based data transmission between the door phone and other intercom devices for the third party integration. AKUVOX SMART INTERCOM www.akuvox.com 52 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
Type: select DTMF mode among five options: Inband, RFC2833, Info+Inband and Info+RFC2833 based on the specific DTMF transmission type of the third party device to be matched with as the party for receiving signal data. How to Notify DTMF: select among four types: Disable DTMF DTMF-Relay Telephone-Event according to the specific type adopted by the third party device. You are required to set it up only when the third party device to be matched with adopts Info mode DTMF Payload: set the payload according to the specific data transmission payload agreed on between the sender and receiver during the data transmission. AKUVOX SMART INTERCOM www.akuvox.com 53 12. Phone Book Configuration Multi Tenant Door Phone Administrator Guide Akuvox door phone supports storing up to 500 contacts that can give access permission to the indoor monitor or another device. Access White list includes group setting and contact setting and management. To set it up on web PhoneBook > Local Book intreface. 12.1. Managing Contact Group You can set up contact group first before you move the contacts into the group, to do so navigate to on web PhoneBook > Local Book >Group. Parameter Set-up:
Name: enter the group name. AKUVOX SMART INTERCOM www.akuvox.com 54 12.2. Managing Contacts Multi Tenant Door Phone Administrator Guide You can search, create, display, edit and delete the contacts in your phone book. Path: PhoneBook > Local Book. Parameters Set-up Contact: you can choose to show all contacts information or one groups contact information. Contacts short by: there are three options ASCII Code, Room Number and Import. If ASCII Code is selected, sort in ascending ASCII order, for example: 0-9, a-z, numbers take precedence over letters. Not case AKUVOX SMART INTERCOM www.akuvox.com 55 Multi Tenant Door Phone Administrator Guide sensitive, but the same letter, lowercase is sorted before uppercase. If Room Number is selected, sort by room name. if there is no room name, the room number is taken as the room name by default. Room number is available after enabling Cloud contact. If Import is selected, sort by contacts in the imported file Show Cloud Contacts: enable it to show the contacts issued from Akuvox SmartPlus. Caller display: display the caller by name or group name. Search: enter the key number or key letter of the name to quickly search the contact. Dial: enter a phone number then click Dial to initiate the call from the web. Name: enter the contact name, which is required. Phone: enter the phone number of the contact, which is required. Group: click the green tab to select the group name you have created. You cannot select the group name If no group name has been created. Account: select which SIP account will be used to call out. If using IP direct call, it is not available. Priority of Call: up to 3 numbers in one group and set up the call sequence for these numbers. Floor: enter the floor number of the contact if needed. 12.3. Export/Import Contacts When the contact becomes so many that you can not afford to manage each contact one by one manually, you can import and export the contacts in batch on the device web interface. AKUVOX SMART INTERCOM www.akuvox.com 56 Multi Tenant Door Phone Administrator Guide AKUVOX SMART INTERCOM www.akuvox.com 57 Multi Tenant Door Phone Administrator Guide 13. Relay Setting 13.1. Relay Switch Setting You can configure the relay switch(es) and DTMF for the door access on the web Intercom > Relay interface. Parameter Set-up:
Relay ID: you are allowed to set up three relay switches in total for the door access control. Relay Type: if the Default state is selected, the Relay Status shows Low which means the door is closed, the Relay Status shows which means the door is opened. If Invert State is selected, the Relay Status hows High which means the door is closed, and Low means the door is opened. Relay Mode:
there are two modes Monostable and Bistable. If Monostable is selected, the relay status will be automatically reset within the relay delay time after the relay is triggered. If Bistable is selected, relay status will be reset after the relay is triggered again. AKUVOX SMART INTERCOM www.akuvox.com 58 Multi Tenant Door Phone Administrator Guide Relay Delay (Sec): set the relay trigger delay timing (Ranging from 1-10 Sec.) For example, if you set the delay time as 5 Sec. Then the relay will not be triggered until 5 seconds after you press unlock tab. DTMF Option: select the number of DTMF digits for the door access control (Ranging from 1-4 digits ). For example, you can select 1 digit DTMF code or 2-digit DTMF code, etc, according to your need. DTMF: set the 1-digt DTMF code within range from ( 0-9 and *,#). Multiple DTMF: set the DTMF code according to the DMTP Option setting. For example, you are required to set the 3-digits DTMF code if DTMF Mode is set as 3-digits. Relay Status: relay status is low by default which means normally closed(NC) If the relay status is high, then it is in Normally Open status(NO). Opendoor Outside/Inside Tone: you can choose the customized open door tone. To configure the tone please refer to chapter 8.1.3.2. Note:
Only the external devices connected to the relay switch need to be powered by power adapters as the relay switch does not supply power. Note:
If DTMF mode is set as 1 Digit DTMF, you cannot edit DTMF code in 2~4 Digits DTMF field. And if you set DTMF mode from 2-4 in 2~4 Digits DTMF field, you can not edit DTMF code in 1 Digit DTMF field. AKUVOX SMART INTERCOM www.akuvox.com 59 13.2. Select Speed Dial triggered Relay Multi Tenant Door Phone Administrator Guide This function is used to trigger a relay when you initiate the speed dial numbers. To do this configuration on the web Intercom > Basic>Trigger Relay Of Speed Dial interface. Parameters Set-up:
RelayID: tick the checkbox of the relay. You can choose one or all relays. 13.3. Web Relay Setting In addition to the relay that is connected to the door phone, you can also control the door access using the network-based web relay on the device and on the device web interface. Web relay needs to be set up on the web Phone > WebRelay interface where you are required to fill in such information as relay IP address, password, web relay action, etc before you can achieve the door access via web relay. AKUVOX SMART INTERCOM www.akuvox.com 60 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
Type: select among three options Disabled WebRelay and Both. Select Webrelay to enable the web relay. Select Disable to disable the web relay. Select Both to enable both local relay and web relay. IP Address: enter the web relay IP address provided by the web relay manufacturer. User Name: enter the User name provided by the web relay manufacturer. Password: enter the password provided by the web relay manufacturer. The passwords are authenticated via HTTP and you can define the passwords using http get in Action. Web Relay Action: enter the specific web relay action command provided by the web manufacturer for different actions by the web relay. Without adding ip, username, pwd, you can fill in the HTTP command in the web relay action, so you can configure multiple webrelays. Web Relay Key: it can be null or enter the configured DTMF code, when the door is unlocked via DTMF code, the action command will be sent to the web relay automatically. AKUVOX SMART INTERCOM www.akuvox.com 61 Multi Tenant Door Phone Administrator Guide Web Relay Extension:
it can be null or enter the relay extension information, which can be a SIP Account user name of an intercom device such as an indoor monitor, so that the specific action command will be sent when unlock is performed on the intercom device, while this setting is optional. And please refer to the example below:
http://admin:admin@192.168.1.2/state.xml?relayState=2. 13.4. Configure White List for Door Relay For security, Akuvox door phone give permission for who can unlock the door by DTMF code. To do this configuration on the web Intercom > Relay > Open Relay Via DTMF interface. Parameter Set-up:
Access Phone Numbers: there are three options - Disabled, WhiteList Number and All Number. If Disabled is selected, the DTMF code for unlock can not be available during the call. If WhiteList is selected, Akuvox door phone can only be unlocked by the contacts existing in the phone book. If All Number is selected, all callees can open the door phone during the call by using DTMF code. AKUVOX SMART INTERCOM www.akuvox.com 62 14. Door Access Schedule Management Multi Tenant Door Phone Administrator Guide You are required to configure and make schedule for the user-based door access via RF card, Private PIN and Facial recognition. 14.1. Configure Door Access Schedule You can create door access schedules so that they can be later conveniently applied to the door access control intended for individual users or a group of users created. Moreover, you can edit your door access schedule if needed. 14.1.1. Manage Relay Schedule Set the corresponding relay always open at a specific time. This feature is designed for some specific scenarios, for example, the time after school, or for morning work time. To do the configuration on the web Intercom > Relay >
Relay Schedule interface. Parameter Set-up:
Relay ID: choose the relay you need to set up. Schedule Enable: it is disabled by default. Only choose to enable it, that AKUVOX SMART INTERCOM www.akuvox.com 63 Multi Tenant Door Phone Administrator Guide you can select the schedule. For creating the schedule please refer to chapter 14.1.2. 14.1.2. Create Door Access Schedule You can create the door access schedule on a daily, weekly, and monthly basis, and you can also create a schedule that allows you to plan for a longer period of time in addition to running the door access schedule on a daily or monthly basis. To do this configuration on web Intercom > Schedules interface. To create a daily schedule, you can do as follows:
AKUVOX SMART INTERCOM www.akuvox.com 64 Parameters Set-up:
Multi Tenant Door Phone Administrator Guide Schedule Type: set the type of time period. There are three types to choose from: Daily, Weekly, and Normal. The default is Daily. Schedule Name: set the name of the time period. Date Range: set the corresponding time period. Day of Week: select the corresponding day of the week. This field will only be displayed when the Week and Normal types are selected. Date Range: set the corresponding date. This field will only be displayed when the Normal type is selected. 14.1.3. Import and Export Door Access Schedule In addition to creating a door access schedule separately, you can also conveniently import or export the schedules in order to maximize your door Intercom > Schedule >
access schedule management efficiency. Path:
Import/Export Schedule(.xml). Note:
It only supports .xml format file for importing and exporting the schedule. 14.2. Door Unlock Configuration AKUVOX SMART INTERCOM www.akuvox.com 65 Multi Tenant Door Phone Administrator Guide R28 door phone offers you two types of access methods: PIN code and RF card. 14.3. Configure Access Card Format If you want to integrate with the third party intercom system in terms of RF card door access, you can change the RF card code format to be identical with that applied in the third party system. You can do this configuration on web Intercom > Card Setting interface. Parameters Set-up:
IC CARD Display Mode: Select the card code format for the IC card for the door access among five format options: 8H10D; 6H3D5D(W26); 6H8D;
8HN; 8HR. The card code format is 8HN by default in the door phone. ID Card Order: select normal or reversed display of ID card. ID Card Display Mode: Select the card format for the ID Card for the door access among five format options: 8H10D; 6H3D5D(W26); 6H8D; 8HN;
8HR. The card code format is 8HN by default in the door phone. AKUVOX SMART INTERCOM www.akuvox.com 66 14.4. Configure RF Card for Door Unlock Multi Tenant Door Phone Administrator Guide You can tap the RF card on the reader and click obtain to add RF card for the user. Path: Intercom > User. Parameter Set-up:
User ID: enter the user ID. The user ID is 11 digits maximum in length and can not be reused for other users. The User ID can be generated automatically or manually. Name: enter the user name. Code: place the card on the device card reader area and click obtain. AKUVOX SMART INTERCOM www.akuvox.com 67 Multi Tenant Door Phone Administrator Guide Note:
RF card with 13.56 MHz and 125 KHz can be applicable to the door phone for door access. 14.5. Edit the User-specific door access data You can search user(s)-specific door access and edit the door access data on the web Intercom > User interface. Note:
Users synchronized from the SmartPlus can not be edited or deleted. 14.6. Import and Export User Data of Access Control R28 series support User Data of access control to be shared among Akuvox AKUVOX SMART INTERCOM www.akuvox.com 68 Multi Tenant Door Phone Administrator Guide R28 series door phones through import and export while you can also export the facial data out of the door phone and then import it to a third-party device. To configure the configuration on the web Intercom > User >
Import/Export User interface. Parameter Set-up:
AES Key For Import: enter the AES code before importing the AES-encrypted .tgz file to the door phone. 14.7. Configure Open Relay via HTTP for Door Unlock You can unlock the door remotely without approaching the device physically for the door access by typing in the created HTTP command (URL) on the web browser to trigger the relay when you are not available by the door for the door access. To do this configuration on web Intercom > Relay > Open Relay Via HTTP interface. Parameter Set-up:
Switch: enable the HTTP command to unlock the function by clicking on Enable field. AKUVOX SMART INTERCOM www.akuvox.com 69 Multi Tenant Door Phone Administrator Guide Session Check: this feature is for some network security limitations, if you enable it, the door may not be unlocked in this way. User Name: enter the user name of the device web interface, for example, Admin. Password: enter the password for the HTTP command. For example:
12345. Please refer to the following example:
http://192.168.35.127/fcgi/do?action=OpenDoor&UserName=admin&Passw ord=12345&DoorNum=1 Note:
DoorNum in the HTTP command above refers to the relay number #1 to be triggered for the door access. 14.8. Configure Exit Button for Door Unlock When you need to open the door from inside using the Exit button installed by the door, you can configure the door phone Input to trigger the relay for the door access on web Intercom > Input interface. AKUVOX SMART INTERCOM www.akuvox.com 70 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
Input service: select Enable to be able to use the Input function. Trigger Option: select the trigger options according to the actual operation on the exit button. Action To Execute: select the method to carry out the action among six options: FTP, Email, HTTP, TFTP, Manager Dial and Speed Dial. Only R27X support Manager Dial and R28X supports Speed Dial. Http URL: enter the URL if you select the HTTP to carry out the action. Action Delay: set up the delay time when the action is carried out. For example, if you set the action delay time at 5 seconds., then the corresponding actions will be carried out 5 seconds after your press the button. Open Relay: set up relays to be triggered by the input. Door Status: display the status of the input signal. 14.9. Configure PIN Code for Door Unlock AKUVOX SMART INTERCOM www.akuvox.com 71 Multi Tenant Door Phone Administrator Guide You can create and modify both public PIN code and private PIN code for the door access on R28 door phone. 14.10. Configure Public Code for Door Unlock Public PIN code is configured and used by the property in the same building or in the same community. To do this configuration on the web Intercom >
PIN Setting > Public PIN interface. Parameter Set-up:
Enabled: Disable public key feature, the door can not be opened by public key. Enable it, you can use public key to open the door. PIN Code: customize 3-8 digit numbers for public key value. 14.10.1. Configure Private PIN Code on the Web Interface On the web interface, you can not only set up PIN code, but also set and select the door access schedule that you created for the validity of the PIN Code access during a certain time span you scheduled.Path: Intercom >
User. AKUVOX SMART INTERCOM www.akuvox.com 72 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
User ID: enter users ID. Name: enter the user name ( residents name). Code: enter the users private PIN. After user information and PIN code are entered, you can scroll down to Access Setting and configure private PIN code access control. AKUVOX SMART INTERCOM www.akuvox.com 73 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
Relay: select the relay(s) that you want to apply the private PIN code for the door unlock. Web relay: select the specific number of web relay action commands you have set up on the web interface. Floor NO: enter the residents floor number. Schedule: select from the created door access schedule on the right box and move the one to be applied to the user(s)-specific PIN code door access to the box on the right side. You are required to enable the PIN code before you can get door access via private PIN code, you can navigate to Intercom > PIN setting > Private PIN. AKUVOX SMART INTERCOM www.akuvox.com 74 15. Security Multi Tenant Door Phone Administrator Guide 15.1. Tamper Alarm Setting Tamper alarm function serves as a protection against any unauthorized removal of the devices by triggering off the temper alarm while sending out calls to the designated location. Tamper alarm will be triggered off when the door phone changes its gravity value as opposed to its original gravity value set up when the device is installed. To do this configuration on the web Intercom > Advanced > Tamper Alarm interface. Parameter Set-up:
Tamper Alarm: click to select ON in the Tamper Alarm field in order to enable the anti-theft alarm function. Gravity Sensor Threshold: set the threshold for the gravity sensory sensitivity. The lower the value is, the more sensitive the gravity sensor. The gravity sensor value is 32 by default. 15.2. Client Certificate Setting it is the certificate that sends to client Certificates can ensure communication integrity and privacy when deploying Akuvox door phone. So, when user needs to establish SSL protocol, it is necessary to upload corresponding certificates for verification. Web Server Certificate:
for authentication when client require an SSL connection with Akuvox door phone. Currently, the format of certificate can be accepted by Akuvox door phone is *.PEM file. Client Certificate: When Akuvox door phone Phone required an SSL connection with server, the phone must verify the server to make sure it can be trusted. and the server will send its certificate to the Akuvox door phone. Then the door phone will verify this certificate according to client certificate list. AKUVOX SMART INTERCOM www.akuvox.com 75 15.2.1. Configure Action of Input Multi Tenant Door Phone Administrator Guide When Input interface is working, it can also trigger an action. You can do this configuration on web Intercom > Input interface. Parameter Set-up:
Action to execute: To choose which action to execute after triggering. 15.2.2. Web Server Certificate To upload Web Server certificate on the device web interface Security >
Advanced > Web Server Certificate. 15.2.3. Client Certificate To upload and configure client certificate on the same page. AKUVOX SMART INTERCOM www.akuvox.com 76 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
Index: select the desired value from drop-down list of Index. If you select Auto value, the uploaded certificate will be displayed by numeric order. If you select value from 1 to 10, the uploaded certificate will be displayed according to the value that the user selected. Select File: click Choose file browse local drive, and locate the desired certificate. (*.pem only) Only Accept Trusted certificates: if you select Enabled, as long as the phone will verify the server the authentication success, certificate you client the based select Disabled, the phone will not verify the server certificate no matter whether the certificate is valid or not. certificate list. on If AKUVOX SMART INTERCOM www.akuvox.com 77 15.3. Motion Detection Multi Tenant Door Phone Administrator Guide Motion Detection is often used for unattended surveillance video and automatic alarm. The images collected by the camera at different frame rates will be calculated and compared by the CPU according to a certain algorithm. When the picture changes, if someone walks by, the lens is moved, the number obtained by the calculation and comparison result will exceed the threshold and indicate that the system can the corresponding processing is made automatically. 15.3.1. Configure Motion Detection You can turn on the motion detection and set up the motion detection interval on the web Intercom > Motion interface. Parameter Set-up:
Motion Detection: To enable or disable Motion Detection. Time: set the time interval for the motion detection. If you set the default time interval as 10 Sec, then the motion detection time span will be 10 seconds. Assuming that we set the time interval as 10 then, and the first movement captured can be seen as the start point of the motion detection, and if the movement continues through 7 seconds of the 10 second interval, then the alarm will be triggered at 7 seconds ( the first AKUVOX SMART INTERCOM www.akuvox.com 78 Multi Tenant Door Phone Administrator Guide trigger point) and motion detection action can be triggered (sending out notification) any where between 7-10 seconds once the movement is detected. 10 Sec interval is a complete cycle of the motion detection before it starts another cycle of the same time interval. To be more specific, the first trigger point can be calculated as the Time interval minus three. 15.4. Security Notification Setting 15.4.1. Email Notification Setting If you want to receive the security notification via email, you can configure the Email notification on the web Intercom > Action > Email Notification interface properly. The email notification will show as the captures. Parameter Set-up:
Sender's email address: enter the senders email address from which the email notification will be sent out. Receiver's Email Address: enter the receivers email address. AKUVOX SMART INTERCOM www.akuvox.com 79 Multi Tenant Door Phone Administrator Guide SMTP Server Address: enter the SMTP server address of the sender. SMTP User Name: enter the SMTP user name, which is usually the same with senders email address. SMTP Password: configure the password of SMTP service, which is same with senders email address. Email Subject: enter the subject of the email. Email Content: compile the contents of emails according to your need. 15.4.2. FTP Notification Setting If you want to receive the security notification via FTP, you can configure the FTP notification on the web Intercom > Action > FTP Notification properly. Parameter set-up:
FTP Server: enter the address (URL) of the FTP server for the FTP notification. FTP User Name: enter the FTP server user name. FTP Password: enter the FTP server password. 15.4.3. SIP Call Notification Setting AKUVOX SMART INTERCOM www.akuvox.com 80 Multi Tenant Door Phone Administrator Guide In addition to FTP and Email notification, the door phone can also make a SIP call when some feature action is triggered. To configure a SIP call notification on web Intercom > Action > SIP Call Notification interface. Parameter Set-up:
SIP Call Number: to configure the SIP call number. SIP Call Name: to configure the display name of door phone. 15.4.4. Call Event Notification Enable this feature if you want to be notified when any outgoing calls from the door phone are not answered. The notification is made via FTP, Email, and HTTP. On the web, navigate to Intercom > Basic > Call Event. Parameter Set-up:
No Answer Action: enable the feature if needed. Action To Execute: select FTP, Email or HTTP method for the notification. If FTP is selected, a screenshot of the caller will be sent via as notification. If Email is selected, the Emails containing a screenshot of the caller will be sent. If HTTP is selected, you can add the event message to the HTTP URL before sending. AKUVOX SMART INTERCOM www.akuvox.com 81 Http URL: enter the HTTP URL that will be sent to the Http server. For example:http//192.168.31.6/door phone#1. Multi Tenant Door Phone Administrator Guide 15.4.5. HTTP URL Notification Configuration Akuvox door phones support sending the HTTP notification to the third party when some features are triggered. HTTP notification can be set up in specific chapters, please check chapter 16.4. The URL format:
http://http server IP address/any information. Parameter Set-up:
Http URL: tick the check box to enable HTTP URL notification. HTTP URL: If you choose HTTP mode, enter the URL format: http://http server IP address/any information. 15.5. Action URL R28 allows you to set up specific HTTP URL command that will be sent to the HTTP server for the predefined actions. Relevant actions will be initiated if there occurs any changes in the relay status, input status, PIN code, and RF card access for security purpose. Path: Phone > Actions URL. AKUVOX SMART INTERCOM www.akuvox.com 82 Multi Tenant Door Phone Administrator Guide 15.6. Security Action Configuration 15.6.1. Configure Action of Call the When pressing the push button, pre-configured action type, the notification can be sent out by Email, FTP notification or SIP call. To do this configuration on web Intercom > Basic interface. the door phone will trigger AKUVOX SMART INTERCOM www.akuvox.com 83 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
No Answer Action: if the call will not be answered, it still trigger the action event after enabling this feature. Action to execute: to choose which action to be executed after triggering. 15.6.2. Configure Action of Motion When the Motion Detection feature is working , you can make it trigger an action. To do this configuration on web intercom > Motion interface. Parameter Set-up:
Action to execute: To choose which action to be executed after triggering. 15.6.3. Configure Action of Body Temperature When the detected wrist temperature is higher than the normal body it will trigger the SIP/IP call if you tick the checkbox of Action temperature, To Execute. To do this configuration on the web Intercom > Body AKUVOX SMART INTERCOM www.akuvox.com 84 Temperature interface. Multi Tenant Door Phone Administrator Guide Parameter Set-up:
Action to execute: to choose which action to execute after triggering. SIP/IP Number: enter the SIP/IP Number you need. The SIP number here is different from the SIP number in Action interface. This SIP number is only available when body temperature is triggered. 15.7. Voice Encryption SRTP(Secure Real-time Transport Protocol) is a protocol defined on the basis of Real-time Transport Protocol. The data of the transmission protocol provides encryption, message authentication, integrity assurance and replay protection. To configure this feature on web Account > Advanced >
Encryption interface. Parameter Set-up:
Voice Encryption(SRTP): choose Disabled, Optional or Compulsory for is SRTP. If it is Optional or Compulsory, the voice during the call encrypted, and you can grab the RTP packet to view. AKUVOX SMART INTERCOM www.akuvox.com 85 15.8. 7User Agent Multi Tenant Door Phone Administrator Guide You can customize user agent field in the SIP message. if user agent is set to specific value, users can see the information from PCAP. If user agent is blank, by default, users can see the company name Akuvox, model number and firmware version from PCAP. To do this configuration on the web Account > Advanced > User Agent interface. Parameter Set-up:
User Agent: support to enter another specific value, Akuvox is by default. 15.9. Body Temperature R28A provides you with an optional wrist temperature measurement function designed to be applied in the situation where the measurement becomes necessary for the safety of the residents and visitors etc. Residents and visitors are required to go through temperature measurement before they are allowed the door access. Before entering the the MD01 external configuration, you need to correctly connect temperature measurement module to cooperate with the software's wrist temperature function. The MD01 module can be connected normally through the RS485A, RS485B, 12V Power Output, and GND interfaces of the docking device. Note: This feature need to be worked with extra wrist temperature detection sensor Akuvox MD01, please consult Akuvox technical team for this model in detail. AKUVOX SMART INTERCOM www.akuvox.com 86 Multi Tenant Door Phone Administrator Guide Akuvox MD01 Parameter Set-up:
Mode: there are two drop-down options, "Disabled" and "Wrist", select
"Disabled", the device displays the home page normally (display call, contact, pin, security); select "Wrist", the device will open the wrist temperature test function. Temperature Unit: there are two drop-down options, Fahrenheit" and Centigrade". The value displayed by the device will change with the selection, and the value in the corresponding prompt will also change. The and Celsius: =5/9(-32). conversion Fahrenheit between formula Normal Body Temperature:
the default setting is 99.14 degrees Fahrenheit (37.3 degrees Celsius). If the detected temperature is lower than 95.00 degrees Fahrenheit (35 degrees Celsius), the device will prompt low temperature, please try again later. AKUVOX SMART INTERCOM www.akuvox.com 87 16. Monitor and Image Multi Tenant Door Phone Administrator Guide 16.1. RTSP Stream Monitoring Akuvox door phones support RTSP stream that allows intercom devices such as indoor monitor or the monitoring unit from the third party to monitor or obtain the real time audio/ video (RTSP stream) from the door phone using the correct URL. 16.1.1. RTSP Basic Setting You are required to set up RTSP function on device web Intercom > RTSP >
RTSP Basic interface in terms of RTSP Authorization, authentication and password, etc before you are able to use the function. Parameter Set-up:
RTSP Server Enable: click on Enable and Disable in RTSP Enable field to turn on or turn off the RTSP function. RTSP Authorization: click on Enable and Disable in RTSP Authorization field to enable or disable the RTSP authorization. If you enable the RTSP Authorization, you are required to enter RTSP Authentication Type, RTSP Username, RTSP Password on the intercom device such as indoor monitor for authorization. AKUVOX SMART INTERCOM www.akuvox.com 88 Multi Tenant Door Phone Administrator Guide RTSP User Name: enter the name used for RTSP authorization. RTSP User Password: enter the password for RTSP authorization. RTSP Authentication Type: select RTSP authentication type between Basic and Digest. Basic is the default authentication type. 16.1.2. RTSP OSD Setting This feature is used to add watermark to the RTSP video or picture. To protect the owner of the video or image. To do this configuration on the web Intercom > RTSP > RTSP OSD Setting interface. Parameter Set-up:
RTSP OSD Color:
there are five color options - White, Black, Red, Green, Blue for RTSP watermark text. RTSP OSD Text: enter the customized text you want to show for the watermark. 16.1.3. RTSP Stream Setting You can select the video codec format for the RTSP stream for the monitoring and configure video resolution and bit-rate etc based on your actual network environment on the web Intercom > RTSP > RTSP stream interface. AKUVOX SMART INTERCOM www.akuvox.com 89 Multi Tenant Door Phone Administrator Guide Parameter Set-up RTSP Audio Enabled: tick to enable RTSP audio which means, the door phone can also send audio information to the monitor by RTSP. RTSP Video Enabled: the door phone can send the video information to the monitor. After enabling RTSP feature, the video RTSP is enabled by default and can not be modified. RTSP Video2 Enabled: Akuvox door phones support 2 RTSP streams, you can enable the second one. RTSP Audio Codec: choose a suitable audio codec for RTSP audio. RTSP Video/Video2 Codec: choose a suitable video codec for RTSP video. Parameter Set-up:
Video Resolution: select video resolutions among seven options: QCIF, AKUVOX SMART INTERCOM www.akuvox.com 90 Multi Tenant Door Phone Administrator Guide QVGA, CIF, VGA, 4CIF, 720P. The default video resolution is 4CIF. and the video from the door phone might not be able to be shown in the indoor monitor if the resolution is set higher than 4CIF. Video Framerate: 30fps is the video frame rate by default. Video Bitrate: select video bit-rate among six options: 128 kbps, 256kbps, 512 kbps, 1024 kbps, 2048 kbps, 4096 kpbs according to your network environment. The default video bit-rate is 2048 kpbs. Video2 Resolution: select video resolution for the second video stream channel. While the default video solution is VGA. Video2 Framerate: select the video framerate for the second video stream channel. 25fps is the video frame rate by default for the second video stream channel. Video2 Bitrate: select video bit-rate among the six options for the second video stream channel. While the second video stream channel is 512 kpbs by default. 16.2. MJPEG Image Capturing Akuvox door phones allow you to capture the Mjpeg format monitoring image if needed. You can enable the Mjpeg function on Intercom > RTSP > RTSP Basic and set the image quality on the web Intercom > RTSP > MJPEG Video Parameters interface. AKUVOX SMART INTERCOM www.akuvox.com 91 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
MJPEG Authorization:
tick it real-time screenshots through a browser (http address such as: http://device IP:8080/video.cgi (dynamic video), http://device IP:8080/jpeg.cgi (static screenshot) ) to access device video or Video Resolution: select video resolutions among seven options: QCIF, QVGA, CIF, VGA, 4CIF, 720P. The default video resolution is 4CIF. And the video from the door phone might not be able to be shown on the indoor monitor if the resolution is set higher than 4CIF. Video Framerate: 30fps is the video frame rate by default. Video Quality: the video bitrate, from 50 to 90. 16.2.1. NACK NACK (Negative Acknowledgement) used to ensure the smooth and continued data transmission for the video call. To enable NACK, navigate to Phone > Call Feature > Others. AKUVOX SMART INTERCOM www.akuvox.com 92 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
NACK Enabled: enable the NACK. It can be used to prevent loosing data packet in the weak network environment when discontinued and mosaic video image occurred. 16.3. ONVIF Real-time video from the door phone camera can be searched and obtained by the Akuvox indoor monitor or by third party devices such as NVR (Network Video Recorder) you can configure the ONVIF function on the web Intercom >
ONVIF interface so that other devices will be able to see the video from the door phone. Parameter Set-up:
Discoverable: tick the check box to enable the Discoverable ONVIF mode. If you select Discoverable then the video from the door phone camera can be searched by other devices. User Name: enter the user name. The user name is admin by default. Password: enter the password. The password is admin by default. After the setting is complete, you can enter the ONVIF URL on the third party device to view the video stream. For example: http://IP address:80/onvif/device_service AKUVOX SMART INTERCOM www.akuvox.com 93 Multi Tenant Door Phone Administrator Guide Note:
Fill in the specific IP address of the door phone in the URL. 16.4. Live Stream If you want to check the real-time video from the door phone, you can go to the device web Intercom > Live Stream interface to obtain the real-time video or you can also enter the correct URL on the web browser to obtain it directly. To check the real time video using URL, you can Enter the correct URL
(http://IP_address:8080/video.cgi) on the web browser if you want to obtain the real-time video directly instead of going to the web interface. AKUVOX SMART INTERCOM www.akuvox.com 94 Multi Tenant Door Phone Administrator Guide 17. Logs 17.1. Call Logs If you want to check on the calls inclusive of the dial-out calls, received calls and missed calls in a certain period of time, you can check and search the call log on the device web Phone > Call Log interface. Parameter Set-up:
Call History: select call history among four options: All, Dialed Received Missed for the specific type of call log to be displayed. Hangup: to hangup the call from web. Index: the order of the call logs. Date: the date for the call log. Time:the time for the call log. Name/Number: the name and number of the contact. AKUVOX SMART INTERCOM www.akuvox.com 95 17.2. Door Logs Multi Tenant Door Phone Administrator Guide If you want to search and check and import/export the various types of door access history, you can search and check the door logs on the device web Phone > Door Log interface. Parameter Set-up:
Index: the order of the call logs. Name: if it is a locally added key or card, the corresponding added name will be displayed. If it is an unknown key or card, it will display Unknown. Code: if opening the door via PIN code, the corresponding PIN code will be displayed. If opening the door via RF cards, the corresponding card number will be displayed, and if the door is opened by HTTP command, it will be empty. AKUVOX SMART INTERCOM www.akuvox.com 96 Multi Tenant Door Phone Administrator Guide Type: if opening the door via PIN code, Password will be displayed. If opening the door via RF cards, Card will be displayed, and if the door is opened by HTTP command, Http will be displayed. Date: the date for opening the door. Time: the time for opening the door. Status: the door opening result Success or Failed. AKUVOX SMART INTERCOM www.akuvox.com 97 Multi Tenant Door Phone Administrator Guide 18. Debug 18.1. System Log System log in the door phone can be used for debugging purpose. If you want to export the system out to a local PC or to a remote server for debugging , you can set up the function on the web Upgrade > Advanced > System Log interface. Parameter Set-up:
LogLevel: select log levels from 1 to 7 levels. You will be instructed by Akuvox technical staff about the specific log level to be entered for the higher the level is, debugging purpose. The default log level is 3. the more complete the log is. Export Log: click the Export tab to export temporary debug log file to a local PC. Remote System Log: select Enable or Disable if you want to enable or disable the remote system log. Remote System Server: enter the remote server address to receive the device log. And the remote server address will be provided by Akuvox technical support. AKUVOX SMART INTERCOM www.akuvox.com 98 18.2. Remote Debug Server Multi Tenant Door Phone Administrator Guide Remote debug server is used to access the log remotely for debugging purpose. On the web,\. Navigate to Intercom > Advanced > Remote Debug Server. Parameter Set-up:
Service: disable or enable the remote debug server. Connect Status: displays the remote debug server connection status. IP: enter the remote debug server IP address. Port: enter the remote debug server port. 18.3. PCAP PCAP in Akuvox door phone is used to capture the data package going in and out of the devices for debugging and troubleshooting purpose. You can set up the PCAP on the device web Upgrade > Advanced > PCAP interface properly before using it. AKUVOX SMART INTERCOM www.akuvox.com 99 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
Specific Port: select the specific ports from 1-65535 so that only the data packet from the specific port can be captured. You can leave the field blank by default. PCAP: click Start tab and Stop tab to capture a certain range of data packets before clicking Export tab to export the data packets to your Local PC. PCAP Auto Refresh: select Enable or Disable to turn on or turn off the PCAP auto fresh function. If you set it as Enable then the PCAP will continue to capture data packet even after the data packets reached their 1M maximum in capacity. If you set it as Disable the PCAP will stop data packet capturing when the data packet captured reached the maximum capturing capacity of 1MB. AKUVOX SMART INTERCOM www.akuvox.com 100 19. Firmware Upgrade Multi Tenant Door Phone Administrator Guide Firmwares of different versions for Akuvox door phone can be upgraded on the device web Upgrade > Basic interface. Parameter Set-up:
Upgrade: Choose.rom firmware from your PC, then click Submit to update. AKUVOX SMART INTERCOM www.akuvox.com 101 20. Backup Multi Tenant Door Phone Administrator Guide Configuration files can be imported to or exported out of the device to your local PC on the device web Upgrade > Advanced > Others interface if needed. Parameter Set-up:
Export Config File: to export the current config file. Export/Import: to export the current config file (Encrypted) or import new config file. AKUVOX SMART INTERCOM www.akuvox.com 102 21. Auto-provisioning Multi Tenant Door Phone Administrator Guide Configurations and upgrading on Akuvox door phone can be done on the web interface via one-time auto-provisioning and scheduled auto-provisioning via configuration files, thus saving you from setting up configurations needed one by one manually on the door phone. 21.1. Provisioning Principle Auto-provisioning is a feature used to configure or upgrade the devices in batch via third party servers. DHCP, PNP, TFTP, FTP, HTTPS are the protocols used by the Akuvox intercom devices to access the URL of the address of the third party server which stores configuration files and firmware, which will then be used to to update the firmware and the corresponding parameters on the door phone. AKUVOX SMART INTERCOM www.akuvox.com 103 21.2. Configuration Files for Auto-provisioning Multi Tenant Door Phone Administrator Guide Configuration files have two formats for auto-provisioning. One is general configuration files used for the general provisioning and another one is the MAC-based configuration provisioning. The difference between the two types of configuration files is shown below:
General configuration provisioning: a general file is stored in a server from which all the related devices will be able to download the same configuration file to update parameters on the devices. For example r000000000020.cfg. MAC-based configuration provisioning: MAC-based configuration files are used for the auto-provisioning of a specific device as distinguished by its unique MAC number. And the configuration files named with device MAC number will be matched automatically with the device MAC number before being downloaded for the provisioning on the specific device. To get the Autop configuration file template on Upgrade > Advanced >
Automatic Autop interface. AKUVOX SMART INTERCOM www.akuvox.com 104 Multi Tenant Door Phone Administrator Guide Note:
If a server has these two types of configuration files, then IP devices will first access the general configuration files before accessing the MAC-based configuration files. 21.3. AutoP Schedule Akuvox provides you with different Autop methods that enable the door phone to perform provisioning for itself at a specific time according to your schedule. Parameter Set-up:
Mode: select Power on, Repeatedly, Power On + Repeatedly, Hourly Repeat as your Autop schedule. Select Power on, if you want the device to perform Autop every time it boots up. Select Repeatedly, if you want the device to perform Autop according to the schedule you set up. Select Power On + Repeatedly, if you want to combine Power On Mode and Repeatedly mode that will enable the device to perform Autop every time it boots up or according to the schedule you set up. Select Hourly Repeat, if you want the device to perform Autop every hour. 21.4. PNP Configuration AKUVOX SMART INTERCOM www.akuvox.com 105 Multi Tenant Door Phone Administrator Guide Plug and Play (PNP) is a combination of hardware and software support that enables a computer system to recognize and adapt to hardware configuration changes with little or no intervention by a user. To do this configuration on web Upgrade > Advanced > PNP Option interface. 21.5. Static Provisioning Configuration You can manually set up a specific server URL for downloading the firmware or configuration file. If an autop schedule is set up, the door phone will perform the auto provisioning on a specific timing according to Autop schedule you set up. In addition,TFTP, FTP, HTTP, and HTTPS are the protocols that can be used for upgrading the device firmware and configuration. Parameter set-up:
URL: set up tftphttphttpsftp server address for the provisioning User Name: set up a user name if the server needs a user name be accessed to otherwise leave it blank. Password: set up a password if the server needs a password be accessed to otherwise leave it blank. Common AES Key: set up AES code for the intercom to decipher the AKUVOX SMART INTERCOM www.akuvox.com 106 general Auto Provisioning configuration files. Multi Tenant Door Phone Administrator Guide AES Key (MAC): set up AES code for the intercom to decipher the MAC-based auto provisioning configuration file. Note:
AES is one type of encryption, it should be configured only when the config file is encrypted with AES, otherwise leave the field blank. Note:
Server Address format:
TFTP: tftp://192.168.0.19/
FTP: ftp://192.168.0.19/
ftp://username:password@192.168.0.19/(requires a user name
(allows anonymous login) and password) HTTP: http://192.168.0.19/ (use the default port 80) http://192.168.0.19:8080/ (use other ports, such as 8080) HTTPS: https://192.168.0.19/ (use the default port 443) Note:
Akuvox do not provide user specified server. Please prepare TFTP/FTP/HTTP/HTTPS server by yourself. AKUVOX SMART INTERCOM www.akuvox.com 107 22. Integration with Third Party Device Multi Tenant Door Phone Administrator Guide 22.1. Integration via Wiegand If you want to integrate Akuvox door phone with the third party devices via Wiegand, you can configure the Wiegand on the web Intercom > Wiegand interface. Parameter Set-up:
Wiegand Display Modeselect Wiegand Card code format among 8H10D;
6H3D5D; 6H8D; 8HN; 8HR; RAW. Wiegand Card Reader Mode: set the wiegand data transmission format among three options: Wiegand 26, Wiegand 34, Wiegand 58. The transmission format should be identical between the door phone and the device to be integrated. Wiegand Transfer Mode: select Input, Output, Convert to Card No.OutputWiegand. if the door phone is used as a receiver, then set it as If you want wiegand output Input for the door phone. Select Output to be converted to card number before sending it from the door phone to a receiver. For the user card number recognition access, corresponding to the facial recognition access will be sent out in a binary system. facial AKUVOX SMART INTERCOM www.akuvox.com 108 Multi Tenant Door Phone Administrator Guide Wiegand Input Data Orderset the Wiegand input data sequence between Normal and Reversed if you select Reversed then the input card number will be reversed and vice versa. Wiegand Output Data Order: set the Wiegand output data sequence between Normal and Reversed if you select Reversed then the input card number will be reversed and vice versa. Wiegand Output CRC: tick to enable the parity check function to ensure that signal-based data can be transmitted correctly according to the established data transmission format. RF Card Verification:enable the RF card verification if needed. You can configure the wiegand output mode if needed. The output occurs when you press the PIN code on the device. 22.2. Integration via HTTP API HTTP API is designed to achieve a network-based integration between the third party device with the Akuvox intercom device. You can configure the HTTP API function on the web Intercom > HTTP API interface for the integration. AKUVOX SMART INTERCOM www.akuvox.com 109 Multi Tenant Door Phone Administrator Guide Parameter Set-up:
HTTP API: select Enable or Disable to enable or disable the HTTP API function for the third party integration. For example, if the function is disabled any request to initiate the integration will be denied and be returned HTTP 403 forbidden status. Auth Mode: select among four options: None WhiteList Basic, Digest for authorization type, which will be explained in detail in the following chart. User Name: enter the user name when Basic and Digest authorization mode is selected. The default user name is Admin. Password: enter the password when Basic and Digest authorization mode is selected. The default user name is Admin. IP01-IP05: enter the IP address of the third party devices when the WhiteList authorization is selected for the integration. Please refer to the following description for the Authentication mode AKUVOX SMART INTERCOM www.akuvox.com 110 Authorization NO. Description Multi Tenant Door Phone Administrator Guide Mode None Normal WhiteList Basic Digest 1 2 3 4 5 No authentication is required for HTTP API as it is only used for demo testing. This mode is used by Akuvox developer only. If this mode is selected, you are only required in the IP address of the third party to fill device for the authentication. The whitelist is suitable for operation in the LAN. If this mode is selected, you are required to fill in the User name and the password for the authentication. In Authorization field of HTTP request header, use Base64 encode method to encode of username and password. Password encryption method, only supports MD5. MD5( Message-Digest Algorithm) In Authorization field of Http request header:
WWW-Authenticate:Digest realm="HTTPAPI",qop="auth,auth-int",nonce
="xx", opaque="xx". 6 Token This mode is used by Akuvox developer only. AKUVOX SMART INTERCOM www.akuvox.com 111 22.3. Integration with Milestone Multi Tenant Door Phone Administrator Guide Akuvox multi-tenant door phone integrate with Milestone surveillance system, to do this configuration on the web Intercom > Onvif interface. Parameter Set-up:
Milestone Enable: enable to integrate with Milestone system. It is disabled by default. 22.4. Power Output Control R28 can serve as a power supply for the external relays. Path: Intercom >
Advanced >12V Power Output. Parameter Set-up:
12V Power Output: select Disabled to disable the power output function;
select Always to enable the access controller to provide continuous power to the third party device. Select Triggered By Open Relay if you want the E18 to provide power to the third party device via 12 output and GND interface during the timeout when the status of relays is shifted from low to high. AKUVOX SMART INTERCOM www.akuvox.com 112 Time Out (Sec): select the power supply time duration after the relay is triggered. Three options: 3, 5, 10. It is 3 seconds by default. The power output is 12V , and the maximum output amperage is 0.8A. Multi Tenant Door Phone Administrator Guide 22.5. Integration with Lift Control Akuvox multi-tenant door phone integrated with ZKTECO lift control. The local contact, card, and privatekey of the device can be edited by editing the corresponding floor field to recruit elevators at the same time as the door is opened. If the device connects Akuvox SmartPlus, and the cloud sends the corresponding floor information to open the door. Bluetooth, PIN code, App both can open the door at the same time. The device connects to the cloud mode and can only be placed in the public equipment under the building. At this time, Unit-APT can be used to match the corresponding floor. For example: 2-803, where 803 is the room number, the last two 03 represents the room number, and 8 represents the floor number. To do this configuration on the web Intercom > Lift Control interface. Parameter Set-up:
Lift Control: enable to use lift control feature. Server IP: enter the ZKT lift control panel IP address. Server Port: enter the lift control port of the IP address. Timeout: The default value is 60, the value range is 1~60s, which means that within the Timeout value after the door is opened successfully, the corresponding floor button can be pressed. After timeout, it will not take effect. AKUVOX SMART INTERCOM www.akuvox.com 113 23. Password Modification Multi Tenant Door Phone Administrator Guide 23.1. Modifying Device Web Interface Password To change the default web password on web Security > Basic interface. Select "admin" for the administrator account and "User" for the User Account. Click the Change Password tab to change the password. You can also disable User account permission to login in the web. 23.2. Modifying Device System Password You can modify both device system password and service (setting) password on the web or on the device. On the web, navigate to Security > Basic > LCD Password Modify, and change the passwords if needed. The default system password is *2396#, the default service (setting) password is 3888. To set or modify the system and service passwords on the device, press the system password ( which is *2396# by default), select Admin Access, and select Set Admin Password, then set the system password. Select Set Service Password, then set the service password. You can delete the passwords if needed. AKUVOX SMART INTERCOM www.akuvox.com 114 23.3. Configure Web Interface Automatic Logout Multi Tenant Door Phone Administrator Guide It is a protection design. When there is no operation on the website and when the Session Time Out Value time is reached, the website will automatically log out. To do the configuration on the web Security > Basic > Session Time Out interface. Parameters Set-up:
Session Time Out Value: the range from 60 to 14400 sec. If there is no operation over time, you need to log in the website again. AKUVOX SMART INTERCOM www.akuvox.com 115 24. System Reboot&Reset Multi Tenant Door Phone Administrator Guide 24.1. Reboot If you want to restart the device system, you can operate it on the device Upgrade > Basic web interface as well. 24.2. Reset If you want to reset the device system to the factory setting, you can it on the web Upgrade > Basic interface. AKUVOX SMART INTERCOM www.akuvox.com 116 Multi Tenant Door Phone Administrator Guide 25. Abbreviations ACS: Auto Configuration Server Auto: Automatically AEC: Configurable Acoustic and Line Echo Cancelers ACD: Automatic Call Distribution Autop: Automatical Provisioning AES: Advanced Encryption Standard BLF: Busy Lamp Field COM: Common CPE: Customer Premise Equipment CWMP: CPE WAN Management Protocol DTMF: Dual Tone Multi-Frequency DHCP: Dynamic Host Configuration Protocol DNS: Domain Name System DND: Do Not Disturb DNS-SRV: Service record in the Domain Name System FTP: File Transfer Protocol GND: Ground HTTP: Hypertext Transfer Protocol HTTPS: Hypertext Transfer Protocol Secure Socket Layer IP: Internet Protocol ID: Identification IR: Infrared LCD: Liquid Crystal Display LED: Light Emitting Diode MAX: Maximum POE: Power Over Ethernet AKUVOX SMART INTERCOM www.akuvox.com 117 Multi Tenant Door Phone Administrator Guide PCMA: Pulse Code Modulation A-Law PCMU: Pulse Code Modulation -Law PCAP: Packet Capture PNP: Plug and Play RFID: Radio Frequency Identification RTP: Real-time Transport Protocol RTSP: Real Time Streaming Protocol MPEG: Moving Picture Experts Group MWI: Message Waiting Indicator NO: Normal Opened NC: Normal Connected NTP: Network Time Protocol NAT: Network Address Translation NVR: Network Video Recorder ONVIF: Open Network Video Interface Forum SIP: Session Initiation Protocol SNMP: Simple Network Management Protocol STUN: Session Traversal Utilities for NAT SNMP: Simple Mail Transfer Protocol SDMC: SIP Devices Management Center TR069: Technical Report069 TCP: Transmission Control Protocol TLS: Transport Layer Security TFTP: Trivial File Transfer Protocol UDP: User Datagram Protocol URL: Uniform Resource Locator VLAN: Virtual Local Area Network WG: Wiegand AKUVOX SMART INTERCOM www.akuvox.com 118 26. FAQ Multi Tenant Door Phone Administrator Guide the statue LED turns blue and it will enter Q1: How to obtain the IP address of R2X A1: For devices with a single button - E21/ R20/ R23/ R26:
While E21/ R20/ R23/ R26 power up normally, hold the call button for 5 seconds after into IP announcement mode. In announcement mode, the IP address will be announced repeatedly. Press call button again to quit the announcement mode. For devices with multiple numeric keyboard - R27:
While R27 power up normally, press *2396# to enter the home screen and press 1 to go to system Information screen to check the IP address. For devices with touch screen - X915/R29:
While it power up normally, in the dial interface, press 9999, Dial key, 3888 and OK to enter the system setting screen. Go to info screen to check the IP address. Common method:
Using Akuvox IP Scanner to search Akuvox devices in the same LAN network. Q2: Do Akuvox devices support opus codec?
A2: For now, only Akuvox Android video IP phone R48G can support Opus audio codec. Q3: What is the supported temperature range for akuvox doorphone?
A3: R20/E21/R26/R23/Standard R27/Standard X915 -- 14 to 112F (-10 to 45C) R27/X915 with heating supporting --- 40 degrees R28 -- (-40C~55C ) Indoorphone -- 14 to 112F (-10 to 45C) IPPhone -- 32~104F(0~40C) Q4: Do Akuvox devices support Modbus protocol?
A4: No. Q5 Failure in importing the X915 face data to another X915 using the exported face data. A5Please confirm the following steps The import format is zip;
1. After you export, you need to unzip the .tgz folder, then make the unzipped folder into .zip again. AKUVOX SMART INTERCOM www.akuvox.com 119 Q6: Which version of ONVIF does R20 and X915 support?
A6: Onvif 18.04 profiles Multi Tenant Door Phone Administrator Guide door phones Q7: Do iClass,iClassSE,HID Mifare, HID DESFire,HID SEOS A7: Sorry, they are not supported. They need to be implemented via hardware modifications. card types? Prox, Legacy support these Q8: How to confirm whether my device is hardware version 1 or hardware version 2?
A8: 1.Label Hardware version 1 Hardware version 2 AKUVOX SMART INTERCOM www.akuvox.com 120 Multi Tenant Door Phone Administrator Guide Firmware Version The firmware is different between hardware version1 and hardware version 2. Go to Web-Status -Firmware Version. 20.X.X.X is hardware version 1. 220.X.X.X is hardware version 2. Hardware version The firmware is different between hardware version1 and hardware version 2. Go to Web-Status -Firmware Version. If the hardware version is 220.x, then the device is hardware version 2. AKUVOX SMART INTERCOM www.akuvox.com 121 Multi Tenant Door Phone Administrator Guide 27. Contact us For more information about the product, please visit us atwww.akuvox.com or feel free to contact us by Sales email: sales@akuvox.com Technical support email: support@akuvox.com Telephone: +86-592-2133061 ext.7694/8162 We highly appreciate your feedback about our products. AKUVOX SMART INTERCOM www.akuvox.com 122 Multi Tenant Door Phone Administrator Guide AKUVOX SMART INTERCOM www.akuvox.com 123
1 | Label & Label Location | ID Label/Location Info | 4.22 MiB | September 18 2023 |
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ili On-Wall V2.0 FCC ID: 2HCR-R20K-2V11 lili TIAA Power Line Communication 48VDC AKUVOX (XIAMEN) NETWORKS CO.,LTD. Made in China AM Add.: 10/F, No.56 Guanri Road, Software Park Il, Xiamen 361009, China ge He NRE 7 50 60 70 80 Wuiiniti
10 20 30. 2010610 20 30 40 50 60 70 8 90 Akuvox He [:R20K-2 (a3 (
CTT TT on y hcl "tly deb 08 09 02 08 a jing 8 oe go1o# %
an Ae og 00201
1 | 2.911 (d)(5)(i)(ii) Attestation Statement | Attestation Statements | 75.09 KiB | September 18 2023 |
Applicant:AKUVOX (XIAMEN) NETWORKS CO., LTD. Add:10/F, No.56 Guanri Road, Software Park II, Xiamen 361009, China Tel:086-0591-83057798 Email:yang@akuvox.com ATTESTATION STATEMENT Date: 2023-07-29 FEDERAL COMMUNICATIONS COMMISSION Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Ref: Attestation Statements Part 2.911(d)(5)(i), (ii) Filing FCC ID:2AHCR-R20K-2V1 AKUVOX (XIAMEN) NETWORKS CO., LTD.(the applicant) certifies that the equipment for which authorization is sought is not covered equipment prohibited from receiving an equipment authorization pursuant to section 2.903 of the FCC rules. And AKUVOX (XIAMEN) NETWORKS CO., LTD. (the applicant) certifies that, as of the date of the filing of the application, the applicant is not identified on the Covered List as an entity producing covered equipment. Sincerely, Signed by (printed name):Bo Yang Signature:Manager
1 | FCC Agent Authorization Letter | Cover Letter(s) | 62.06 KiB | September 18 2023 |
Company: AKUVOX (XIAMEN) NETWORKS CO., LTD. Add: 10/F, No.56 Guanri Road, Software Park II, Xiamen 361009, China Tel: 086-0591-83057798 Fax: 086-0591-83057798 Email: yang@akuvox.com FCC Authorization Date: 2023-07-29 FEDERAL COMMUNICATIONS COMMISSION Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Subject: Agent Authorization To whom it may concern:
We , AKUVOX (XIAMEN) NETWORKS CO., LTD., Hereby authorizes China Certification ICT Co., Ltd (Dongguan) to act on its behalf in all matters relating to application for Equipment authorization, including the signing of all documents relating to these matters. All acts carried out by China Certification ICT Co., Ltd (Dongguan) on our behalf shall have the same effect as our own action. We, the undersigned, hereby certify that we are not subject to a denial of federal benefits, that includes FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. 862. This authorization is valid until further written notice from the applicant. Sincerely Yours, Clients signature Printed Name: Bo Yang Title: Manager QA-FR-170-B
1 | FCC Long-term Confidential Request | Cover Letter(s) | 79.52 KiB | September 18 2023 |
AKUVOX (XIAMEN) NETWORKS CO., LTD. Add: 10/F, No.56 Guanri Road, Software Park II, Xiamen 361009, China Tel: 086-0591-83057798 Fax: 086-0591-83057798 Email: yang@akuvox.com FCC Confidential Authorization Date: 2023-07-29 FEDERAL COMMUNICATIONS COMMISSIONS Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Subject: Confidentiality Request regarding application for certification of FCC ID:2AHCR-R20K-2V1 In accordance with Sections 0.457 and 0.459 of the Commissions Rules, AKUVOX (XIAMEN) NETWORKS CO., LTD. hereby requests long-term confidential treatment of information accompanying this application as outlined below:
Block Diagram Schematics Operation Description The above materials contain proprietary and confidential information not customarily released to the public. The public disclosure of these materials provides unjustified benefits to its competitors in the market. Sincerely, Signature:
Printed Name: Bo Yang Title: Manager QA-FR-171-A
1 | US Agent Attestation Letter | Attestation Statements | 111.88 KiB | September 18 2023 |
U.S. AGENT LETTER OF ATTESTATION Date: 2023-07-29 FEDERAL COMMUNICATIONS COMMISSION Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Ref: Attestation Statements CFR 47 2.911(d)(7) Filing FCC ID:2AHCR-R20K-2V1 AKUVOX (XIAMEN) NETWORKS CO., LTD. (the Applicant) certifies that, as of the date of the filing of the application, Iconsigh Inc. is our designated U.S. agent for service of process for the above referenced FCC ID. AKUVOX (XIAMEN) NETWORKS CO., LTD.
(the Applicant) accepts to maintain an agent for no less than one year after the grantee has terminated all marketing and importation or the conclusion of any Commission-related proceeding involving the equipment. Iconsigh Inc. accepts, as of the date of the filing of the application, the obligation of the designated U.S. agent for service of process for the above referenced FCC ID. Designated U.S. Agent Information:
Company Name: Iconsigh Inc. Address: 2310 Homestead Road, Suite C1, Los Altos, CA, 94024, USA FRN: 0033398652 Tel.: +1 (408) 320-9867 Email: benjamin.kaur@iconsigh.com Signed by (printed name): Benjamin Kaur Signature:
Applicant:AKUVOX (XIAMEN) NETWORKS CO., LTD. Address:10/F, No.56 Guanri Road, Software Park II, Xiamen 361009, China FRN:0025226762 Tel:086-0591-83057798 Email:yang@akuvox.com Signed by (printed name): Bo Yang Signature:
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2023-09-18 | 13.56 ~ 13.56 | DXX - Part 15 Low Power Communication Device Transmitter | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 | Effective |
2023-09-18
|
||||
1 | Applicant's complete, legal business name |
AKUVOX (XIAMEN) NETWORKS CO., LTD.
|
||||
1 | FCC Registration Number (FRN) |
0025226762
|
||||
1 | Physical Address |
10/F, No.56 Guanri Road, Software Park II
|
||||
1 |
Xiamen, N/A
|
|||||
1 |
China
|
|||||
app s | TCB Information | |||||
1 | TCB Application Email Address |
b******@baclcorp.com
|
||||
1 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
app s | FCC ID | |||||
1 | Grantee Code |
2AHCR
|
||||
1 | Equipment Product Code |
R20K-2V1
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 | Name |
B**** Y********
|
||||
1 | Telephone Number |
086-0********
|
||||
1 | Fax Number |
086-0********
|
||||
1 |
y******@akuvox.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 | Equipment Class | DXX - Part 15 Low Power Communication Device Transmitter | ||||
1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Elevator Access Controller | ||||
1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 | Modular Equipment Type | Does not apply | ||||
1 | Purpose / Application is for | Original Equipment | ||||
1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 | Grant Comments | The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. Users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. | ||||
1 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 | Firm Name |
CHINA CERTIFICATION ICT CO., LTD (DONGGUAN)
|
||||
1 | Name |
T**** O******
|
||||
1 | Telephone Number |
0086 ********
|
||||
1 |
q******@ccttt.com.cn
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 13.56 | 13.56 | |||||||||||||||||||||||||||||||||||||
1 | 2 | 15C | 0.125 | 0.125 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC