Owners Manual eufy RoboVac 11c+
T2107 1. About Your RoboVac What's In the Box eufy RoboVac 11c+
Charging Base Remote Control ( AAA Battery 2) Power Adapter Additional Side Brushes (2) Additional High-Performance Filter Additional Foam Filter Cleaning Tool RoboVac Anatomy Top & Side Safety Leaflet Owners Manual Quick Start Guide 1. Auto cleaning On/Off button 2. Bumper 3. Wi-Fi status light 4. Infrared sensor 5. Main power switch (On/Off) 6. Dust collector 7. Dust collector release button Bottom 1. Charging contact pins 2. Brush guard 3. Rolling brush 4. Drop sensors 5. Swivel wheel 6. Side brushes 7. Wheels 8. Dust collector Dust Collector 1. Filter cover 2. Foam filter 3. High-performance filter Charging Base 1. Charging contact pins 2. Status light 3. Power socket Suction Inlet 1. Dust collector 2. Suction inlet Remote Control 1. Return RoboVac to the Charging Base 2. Start/Stop Auto cleaning 3. Adjust cleaning direction manually 4. Start Spot cleaning 5. Start Edge cleaning 6. Start Single Room cleaning
- Install 2 AAA batteries before using the remote control for the first time. Make sure the positive and negative ends are facing the correct polarity direction as marked in the battery compartment. 2. Using Your RoboVac Important Tips Before Use Remove power cords and small objects from the floor that may entangle RoboVac. Remove rugs that are thicker than 0.87 in/22 mm as RoboVac may get trapped. Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Do not use RoboVac on high-pile carpeting. Avoid cleaning spaces lower than 3.9 in/100 mm to prevent RoboVac from getting stuck. Keep RoboVac away from wet areas. RoboVac may climb on top of objects less than 0.67 in/17 mm in height. Remove these objects if possible. Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They may work less effectively when they are dirty, or on reflective/dark-colored floors. It is recommended to place a physical barrier to block off problem areas where the device may fall. Install the Charging Base 1. Place the Charging Base on a hard, level surface and against a wall. 2. Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the front of the charging base. 3. Connect the round connector of the adapter into the power socket on the Charging Base and the other end into a wall outlet.
- Install the Charging Base in a location that RoboVac can easily access.
- Always keep the Charging Base plugged in, otherwise RoboVac will not automatically return to it.
- The LED indicator on the charging base is SOLID GREEN when RoboVac is not docked.
- The LED indicator on the charging base is OFF when RoboVac is docked. Charge Your RoboVac RoboVac has a pre-installed rechargeable battery that has to be fully charged before use. RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is running low. Make sure the main power switch on the side of RoboVac is turned on before charging. Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base. Method 2: Press on the remote control to return RoboVac to the Charging Base. Status Light Breathing blue Status Charging Solid blue Standby / Cleaning / Returning to charging base Solid purplish-red Low power and returning to charging base Flashing / Solid red +
Beeping RoboVac has an error RoboVac powers off. To save power, the light automatically turns off:
When RoboVac is not docked to the charging base and has been inactive for 10 minutes;
After RoboVac is docked to the charging base and has been fully charged for 10 minutes. Off
- Turn off the power switch if RoboVac will not be used for a long period of time. To preserve the batterys lifespan, recharge at least once every 3 months. Start / Stop Cleaning 1. Turn on the main power supply Press the main power switch on the side of RoboVac to turn on the main power supply. 2. Start cleaning Press on RoboVac or on the remote control to start cleaning in Auto Mode. 3. Stop cleaning Press on RoboVac or on the remote control to stop cleaning. Select a Cleaning Mode 1. Auto cleaning RoboVac automatically cleans in a back-and-forth, straight-line pattern. This is the most commonly used cleaning mode. Press on RoboVac or on the remote control to start cleaning in Auto Mode.
- RoboVac will return to the Charging Base automatically when the power level becomes low or when RoboVac finishes cleaning.
- By default, RoboVac starts in Auto cleaning mode when it is turned on. Power Boost Feature When the Power Boost feature is enabled, RoboVac will automatically increase the suction power if it detects stronger power is needed to ensure the best clean. Power Boost is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the cleaning time, but increase the noise level. If the vacuuming noise caused by Power Boost disturbs you, you can disable this feature. This feature only works in Auto cleaning mode. To adjust the default suction power in Auto Cleaning Mode, simultaneously press and and hold the correspond to the suction power selected. Repeat to adjust the suction power level. buttons for 2 seconds; you will hear a series of beeps that Sound One beep Two beeps Power Boost Suction Power Level Standard power Automatically switch between Standard and Maximum power (default) Three beeps Maximum power Note:
When RoboVac starts Auto cleaning the next time, it will clean according to the suction power level you previously selected. 2. Spot cleaning RoboVac intensively cleans a specific area in a spiral pattern. Useful if there is a concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 minutes. Press on the remote control to start cleaning in Spot Mode. 3. Edge cleaning RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the edge is cleaned thoroughly. In Edge mode, RoboVac will clean for 20 minutes and return to the charging base. Press on the remote control to start cleaning in Edge Mode. 4. Single Room cleaning RoboVac intensively cleans one single room and stops after 30 minutes. Select this mode only when one specific room needs to be cleaned. Make sure to confine RoboVac to the room by closing the door. Press on the remote control to start cleaning in Single Room Mode. 5. Manual cleaning You can direct RoboVac to clean a particular area by using the directional buttons on the remote control. 1. Left 2. Backward 3. Right 4. Forward Schedule Cleaning With the EufyHome app, you can schedule RoboVac to start cleaning at a specific time. You can set the time and customize the cleaning schedules from Sunday to Saturday in the EufyHome app. Cleaning schedules can only be set using the EufyHome app. Use Your RoboVac with the EufyHome App To enjoy all available features, it is recommended to control your RoboVac via the EufyHome app. Before you start, make sure that:
Your smartphone or tablet is connected to a Wi-Fi network. Your smartphone or tablet is running iOS 8.0 (or above) or Android 4.3 (or above). Your Wi-Fi router supports the 2.4 GHz and 802.11b/g/n bands; the 5 GHz band is not supported;
RoboVac is attached to the charging base to ensure it has enough power during setup. Your smartphone is running iOS 8.0 (or above) or Android 4.3 (or above). The Wi-Fi status light on RoboVac is slowly flashing blue. 1. Download the EufyHome app from the App Store (iOS devices) or Google Play (Android devices). 2. Open the app and create a user account. 3. Tap the + icon in the top right corner to add RoboVac to your EufyHome account. 4. Follow the instructions in the app to set up the Wi-Fi connection.
- After connecting successfully, you can control RoboVac via the app.
- With the app, you can select a cleaning mode, set the time, schedule a cleaning, learn the system status, receive notifications and access additional features. Wi-Fi Status Light Slowly flashing blue Waiting for connection Rapidly flashing blue Solid blue Connecting with your wireless router Connected with your wireless router If you have any problem with Wi-Fi setup, refer to the Troubleshooting > Wi-Fi connection section in this manual. If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine. This function is available in the app only. Reset the Wi-Fi Connection Press and hold necessary. on RoboVac for 10 seconds to reset the Wi-Fi connection if
- You will hear a beep when the Wi-Fi connection has been reset and the Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi instructions in the EufyHome app to set up the Wi-Fi connection. Use Your RoboVac with Amazon Alexa / the Google Assistant
(Optional) Amazon Alexa or Google Assistant is a smart voice control device that enables you to control RoboVac with your voice. Before you start, make sure that:
RoboVac is attached to the charging base to ensure there is enough power. RoboVac is connected with the EufyHome app. You have an Alexa-enabled device (i.e. Eufy Genie, Amazon Echo, Echo Dot and Amazon Tap) or a device enabled with the Google Assistant (i.e. Google Home). These devices are sold separately. The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account. To control RoboVac with Amazon Alexa:
1. Open the Amazon Alexa app and select Skills from the menu. 2. On the Skills screen, search for EufyHome - RoboVac. 3. Once you have found the EufyHome - RoboVac skill, tap Enable. 4. Login with your EufyHome account so that Alexa can control your RoboVac. 5. Say simple commands to Alexa:
"Alexa, ask RoboVac to start cleaning"
"Alexa, ask RoboVac to stop cleaning"
"Alexa, ask RoboVac to go home"
"Alexa, ask RoboVac to find my robot"
To control RoboVac with the Google Assistant:
RoboVac now works with the Google Assistant on devices like the Google Home. 1. Open the Google Home app. 2. Say Ok Google, talk to RoboVac to the Google Assistant-enabled device to initiate the Google action for RoboVac. 3. Follow the instructions in the Google Home app to authorize the Google Assistant with your EufyHome account. 4. To control RoboVac with your voice, say simple commands to Google Assistant.
[ Google Home ]
"Ok Google, ask RoboVac to start cleaning"
"Ok Google, ask RoboVac to stop cleaning"
"Ok Google, ask RoboVac to go home"
"Ok Google, ask RoboVac to find my robot"
- For more information about how RoboVac works with Amazon Alexa / the Google Assistant, visit https://www.eufylife.com and go to PRODUCTS>Cleaning>RoboVac 11c+ for details.
- The Amazon Alexa / Google Assistant service is currently available in English only. More languages may be available later with the update of the service. 3. Cleaning and Maintenance Clean the Dust Collector and Filters 1. Press the dust collector release button to pull the dust collector out. 2. Open and empty the dust collector. 3. Separate the filter cover by pulling the hooks as shown. 4. Take out the foam filter and high-performance filter. 5. Clean the dust collector and filters with a vacuum cleaner or a cleaning brush. 6. Put the filters and filter cover back together in the dust collector. 7. Push the dust collector back into the main unit.
- It is recommended to empty the dust collector and clean the filter after every use.
- You can wash the dust collector, filter cover and foam filter with water. Be sure to air-dry them thoroughly before reassembling. Do not wash the high-performance filter with water, as it may damage the filter and reduce the suction power. Clean the Rolling Brush 1. Pull on release tabs to unlock the brush guard as shown. 2. Lift the rolling brush to remove. 3. Clean the rolling brush with the provided cleaning tool or a vacuum cleaner. 4. Reinstall the rolling brush by inserting the fixed protruding end first, then clicking into place. 5. Press down to snap the brush guard into place. Clean the Sensors and Charging Pins To maintain best performance, clean the drop sensors and charging pins regularly. Dust off the drop sensors and charging contact pins using a cloth or cleaning brush. Clean the Side Brushes Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may adhere to them. Be sure to clean them regularly. Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brushes. Use a cloth dampened with warm water to remove dust from the brushes or to gently reshape them. Use the side brushes only when they are completely dry. Replace the Side Brushes The side brushes may become bent or damaged after being used for a period of time. Follow the instructions below to replace them. 1. Use a Phillips screwdriver to unscrew the screws on the side brushes. 2. Pull off the old side brushes and snap the new ones into place. 3. Screw down the screws to fasten the side brushes. 4. Troubleshooting Problem Solutions RoboVac cannot be activated. Make sure the main power switch is in the ON position. Make sure the battery is fully charged. Replace the batteries (2 AAA) in the remote control. Make sure the remote control is within range (less than 6 ft/3 m from RoboVac). If you still have trouble, turn off the main power switch and then turn it on. The remote control does not work. Replace the batteries in the remote control. Make sure RoboVac is turned on and fully charged. If RoboVac and the remote controls display work properly, but RoboVac does not respond to the remote controls commands, it may be because the remote control has not been paired with RoboVac. In this case, do not dock RoboVac to the Charging Base. Turn off the main power switch and then:
1) press and hold on the remote control until the display;
icon blinks on the 2) turn on the main power switch. You will hear three beeps after successful pairing. Check if RoboVac is trapped or stuck on an obstacle. Check if the power level is too low. If you still have trouble, turn off the main power switch and then turn it on. You can set the time and scheduled cleaning time via the EufyHome app. Make sure the scheduled time has been set correctly. Check if RoboVacs power is too low to start cleaning. RoboVac stops working suddenly. You cannot schedule cleanings. Suction power is weak. Check if any obstructions are blocking the suction inlet. Empty the dust collector. Clean the filter with a vacuum cleaner or a cleaning brush. RoboVac cannot be charged. Check if the Charging Base is plugged into the outlet. Dust off the charging contact pins with a dry cloth. RoboVac cannot return to the charging base. The rolling brush does not rotate. RoboVacs movements or travel path are abnormal. RoboVac cannot connect to a Wi-Fi network. You cannot control RoboVac with Amazon Alexa. Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the front of the Charging Base. When RoboVac is in the vicinity of the charging base, it will return more quickly. However, if the charging base is located far away, RoboVac will need more time to return. Please be patient as it works its way back. Clean the charging contact pins. Clean the rolling brush. Check if the rolling brush has been installed properly. Clean the sensors carefully with a dry cloth. Restart RoboVac by turning the power switch off and on. Make sure your Wi-Fi router supports the 2.4 GHz and 802.11 b/g/n bands;
the 5 GHz band is not supported. For more details, refer to the Troubleshooting > Wi-Fi connection section in this manual. Check if there are any Internet connection problems. Check whether you have installed the Amazon Alexa app onto your smart You cannot control RoboVac with the Google Assistant. device and enabled EufyHome -
RoboVac Skill in the Amazon Alexa app. For details, refer to this section Use Your RoboVac with Amazon Alexa / the Google Assistant
(Optional). Make sure you have an EufyHome account. Make sure you are using correct Alexa voice-commands. The EufyHome - RoboVac Skill for Alexa is currently only available in English. Check if there are any Internet connection problems. Check if you have installed the Google Home app onto your smart device and initiated the EufyHome action in the Google Home app. For details, refer to this section Use Your RoboVac with Amazon Alexa / the Google Assistant (Optional). Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words Ok Google. Repeat your question. Speak clearly to the Google Assistant. Check if you have modified the name of RoboVac in the EufyHome app. If yes, unlink your EufyHome account from the Google Home app and then relink. Error Tone When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on RoboVac will be solid or flashing. Flashing red indicator light Error Tone Cause Solution One beep RoboVacs drop sensors are dirty. Clean the drop sensors gently with a dry cloth. Two beeps RoboVacs power level is too low. Charge RoboVac for at least 5 hours. Three beeps Four beeps RoboVac is hanging over a ledge or is trapped. Turn off RoboVac and restart in a new location. RoboVacs suction fan is stuck. Turn off RoboVac, then remove and empty the dust collector. Make sure the suction inlet is not blocked by any hair or debris. Five beeps RoboVacs infrared sensor on the bumper is dirty. Clean the infrared sensor gently with a dry cloth. Solid red indicator light Error Tone Cause Solution One beep RoboVacs left/right wheel is stuck. Two beeps RoboVacs side brush is stuck. RoboVacs rolling brush is stuck. RoboVacs bumper is stuck. Three beeps Four beeps Turn off RoboVac and remove any hair or debris from the left/right wheel. Turn off RoboVac and remove any hair or debris from the side brush. Turn off RoboVac and remove any hair or debris from the rolling brush. Tap RoboVacs bumper several times to dislodge any debris that may be trapped underneath. Wi-Fi Connection Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements. Wi-Fi Setup Requirements RoboVac:
- RoboVac is fully charged and the main power switch on the side of RoboVac is turned on.
- Wi-Fi status light slowly flashes blue. Wi-Fi network:
- Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
- You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
-
If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete.
- When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
- When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network.
- The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers. Network Security Requirement
- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
- WEP EAP (Enterprise Authentication Protocol) is not supported. Wi-Fi Channels
- The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels.
- Some countries outside North America can use spectrum channels higher than channel 11. Refer to your local regulatory agency to determine which channels are accessible.
- A future software release will support access to channels above 11 for users outside North America. Until then, use channels 1-11. If you cannot control RoboVac with your smartphone, try the solutions below to solve the problem. If the problem persists, contact the Eufy service center for help. Wi-Fi Status Light Cause Solutions Solid blue RoboVac has connected to your router, but cannot access the Internet. Check if your router is connected to the Internet. Check with your Internet provider to see if there is any Internet connection problem. Rapidly flashing blue RoboVac cannot connect Check if you have modified to your wireless router. your network name and password. Reset Wi-Fi connection if necessary. Refer to this section Use Your RoboVac with EufyHome App > Reset Wi-Fi connection. Slowly flashing blue Wi-Fi connection is reset Set up Wi-Fi connection with or has not been set up before. RoboVac. Refer to this section Use Your RoboVac with the EufyHome App. Reset Wi-Fi connection if necessary. Refer to the section Use Your RoboVac with the EufyHome App > Reset Wi-Fi connection. Off RoboVac is turned Charge RoboVac by attaching off. RoboVacs power level is low. RoboVac is in Sleep Mode. it to the charging base. Make sure the main power switch on the side of RoboVac is turned on. 5. Specifications Product Model T2107 Input 19 V == 0.6 A Battery Voltage DC 14.4 V Power Consumption 30 W Battery Type DC 14.4 V Li-ion 2500 mAh Dust Collector Capacity 0.55 L Cleaning Time Max. 100 mins Charging Time 300 - 360 mins Input Output 19 V == 0.6 A 19 V == 0.6 A 6. Customer Service 12-month Limited Warranty Lifetime Technical Support support@eufylife.com For FAQs and more information, please visit www.eufylife.com.
+1 (800) 988 7973 (US) Mon-Fri 9:00 - 17:00 (PT)
+44 (0) 1604 936200 (UK) Mon-Fri 6:00 - 11:00 (GMT)
+49 (0) 69 9579 7960 (DE) Mon-Fri 6:00 - 11:00
+81 03 4455 7823 (Japan) - 9:00 - 17:00
+86 400 0550 036 (China) 9:00 - 17:30 EufyOfficial (Twitter, Facebook, Instagram, Pinterest) 1. Important Safety Instructions To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device. WARNING SYMBOLS USED This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death. This device is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the device by a person responsible for their safety. This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the device in a safe way and understand the hazards involved. Children should be supervised to ensure they do not play with the device. Cleaning and maintenance should not be performed by children without adult supervision. This device is only to be used with the power supply unit provided. For the purposes of recharging the battery, only use the detachable power supply unit provided with this device. The battery must be removed from this device before this device is disposed of. To remove the battery from this device, first remove the screws on the bottom, then remove the main PCB and unscrew the battery cover with a screwdriver. Remove the battery by disconnecting the quick connector. The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations. The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit should be disposed of. This device is for indoor use only. This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating. Store and operate this device in room temperature environments only. Clean with a cloth dampened with water only. Do not use this device to pick up anything that is burning or smoking. Do not use this device to pick up spills of bleach, paint, chemicals, or anything wet. Before using this device, pick up objects like clothing and loose paper, lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If the device passes over a power cord and drags it, an object could be pulled off a table or shelf. If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation. Do not place anything on top of this device. Be aware that the device moves around on its own. Take care when walking in the area where the device is operated to avoid stepping on it. Do not operate the device in areas with exposed electrical outlets on the floor. Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside. Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and the device. Use only on hard floor surfaces or low-pile carpet. This device has been designed to be used on floors without scratching them. We still recommend that you test the device on a small area to ensure no scratches are left before cleaning the whole room. 2. Notice This symbol on the device or its packaging indicates:
Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge. FCC Statement FCC ID: 2AOKB-T2107 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help. CAUTION: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. Trademark Notice Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google Inc. Google Home is a trademark of Google Inc.