FCC ID: RAXG3100V1 Fios Home Router,Fios Business Router

Fios Home Router USER GUIDE Model G3100 2019 Verizon Wireless 01 /

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INTRODUCTION WIRELESS SETTINGS 1.0 Package Contents 3.0 Overview 1.1 System Requirements 7 3.1 Wireless Status 1.2 Features 3.2 Basic Settings 1.3 Getting to Know Your 3.3 Advanced Settings 42 Fios Home Router 10 39 40 41 47 49 54 55 3.4 Channel Settings 3.5 Guest Network 04 /

CONFIGURING NETWORK SETTINGS 4.0 Accessing Network Settings 4.1 Using Network Settings 7 7 20 26 28 35 02 /

CONNECTING YOUR FIOS HOME ROUTER 2.0 Setting up Your Fios Home Router 2.1 Expanding Wi-Fi coverage 2.2 Computer Network Configuration 2.3 Main Screen 05 /

USING NETWORK CONNECTIONS 07 /

CONFIGURING SECURITY SETTINGS 5.0 Accessing Network 7.0 Firewall Connections 59 5.1 Network (Home/Office) 60 Connection 5.2 Wireless Access Point 7.1 Access Control 7.2 Port Forwarding 7.3 Port Triggering Connection 68 7.4 DMZ Host 5.3 Ethernet Connection 71 7.5 Static NAT 5.4 Broadband Connection 7.6 IPv6 Pinholes 06 /

SETTING PARENTAL CONTROLS 6.0 Activating Parental Controls 6.1 Rule Summary 73 82 84 08 /

CONFIGURING ADVANCED SETTINGS 8.0 Using Advanced Settings 8.1 Utilities 8.2 Network Settings 118 8.3 Date And Time 8.4 DNS Settings 8.5 Monitoring 8.6 System Settings 3 87 91 94 97 99 100 101 105 106 149 152 156 160 11 /

NOTICES 11.0 Regulatory Compliance 186 Notices 09 /

TROUBLESHOOTING 9.0 Troubleshooting Tips 9.1 Frequently Asked Questions 10 /

SPECIFICATIONS 10.0 General Specifications 10.1 LED Indicators 10.2 Environmental Parameters 166 174 181 182 183 01 /

INTRODUCTION 1.0 Package Contents 1.1 System Requirements 1.2 Features 1.3 Getting to Know Your Fios Home Router 01 / INTRODUCTION 6 The Verizon Fios Home Router lets you transmit and distribute digital entertainment and information to multiple devices in your home/office. Your Fios Home Router supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful routers available. PaCkaGE CONTENTS PaCkaGE CONTENTS, SYSTEM REQUIREMENTS aND FEaTURES 1.0/ PaCkaGE CONTENTS Your package contains:

Fios Home Router Power adapter Ethernet cable, three meters (white) OSS (Open Source Software) insert guide 1.1/ SYSTEM REQUIREMENTS System and software requirements are:

A computer or other network device supporting Wi-Fi or wired Ethernet A web browser, such as Chrome, Firefox, Internet Explorer 8 or higher, or Safari 5.1 or higher 1.2/ FEaTURES Your Fios Home Router features include:

Support for multiple networking standards, including WAN Gigabit Ethernet and MoCA 1.1 interfaces LAN 802.11 b/g/n/ac/ax, Gigabit Ethernet and MoCA 2.5 interfaces Integrated wired networking with 4-port Ethernet switch and Coax (MoCA) 01 / INTRODUCTION 8 Ethernet supports speeds up to 1000 Mbps MoCA 2.5 and 1.1 enabled to support speeds up to 700 Mbps over coaxial cable Integrated wireless networking with 802.11b/g/n/ac/ax access point featuring:

Enabled 802.11b capable speeds (based on device) Enabled 802.11g capable speeds (based on device) Enabled 802.11n capable speeds (based on device) Enabled 802.11ac capable speeds (based on device) Enabled 802.11ax capable speeds (based on device) Enterprise-level security, including:

Fully customizable firewall with Stateful Packet Inspection

(SPI) Content filtering with URL-keyword based filtering, parental controls, and customizable filtering policies per computer Intrusion detection with Denial of Service protection against IP spoofing attacks, scanning attacks, IP fragment overlap exploit, ping of death, and fragmentation attacks Event logging MAC address filtering Static NAT Port forwarding Port triggering FEaTURES Access control Advanced wireless protection featuring WPA2/WPA Mixed Mode and MAC address filtering Options, including:

DHCP server Dynamic DNS DNS server WAN interface auto-detection LAN IP and WAN IP address selection MAC address cloning IPv6 support QoS support (end to end layer 2/3) featuring: Differentiated Services (Diffserv), 802.1p/q prioritization, and pass-through of WAN-side DSCPs, Per Hop Behaviors (PHBs), and queuing to LAN-side devices Remote management and secured remote management using HTTPS Static routing IGMP VPN (VPN pass through only) Daylight savings time support 01 / INTRODUCTION 10 1.3/ GETTING TO kNOW YOUR FIOS HOME ROUTER 1.3a/ FRONT PaNEL The front panels unified button allows quick access to the Wi-Fi Protected Setup (WPS) feature and pairing mode. The Router Status LED will be on white and solid when your router is turned on, connected to the internet, and functioning normally. Router Status LED Condition Status LED Color Fios Home Router Normal WHITE BLUE Normal operation (solid) Router is booting (fast blink) Pairing mode (slow blink) Pairing successful (solid) GREEN Wi-Fi has been turned off (solid) Issue(s) YELLOW RED No internet connection (slow blink) Poor backhaul signal (solid) Hardware/System failure detected (solid) Overheating (fast blink) Pairing Failure (slow blink) Power OFF Power off The WPS button is used to initiate Wi-Fi Protected Setup. This is an easy way to add WPS capable devices to your wireless network. To activate the WPS function, press and hold the unified button located on the front of your Fios Home Router for more than two GETTING TO kNOW YOUR FIOS HOME ROUTER seconds. When WPS is initiated from your router, the Router Status LED slowly ashes blue for up to two minutes, allowing time to complete the WPS pairing process on your wireless device (also known as a wireless client). When a device begins connecting to your router using WPS, the Router Status LED rapidly ashes blue for a few seconds, and turns solid blue and then solid white as the connection completes. If there is an error during the WPS pairing process, the Router Status LED slowly ashes red for two minutes after the error occurs. Refer to the Connecting A Wi-Fi Device Using WPS for more details. In addition, the unified button also provides a quick view of the operational state of the Fios Home Router using various colors as indicated in the chart above. Please refer to section 9.0h for details on the rear LEDs. 1.3b/ REaR PaNEL The rear panel of your router has a label that contains important information about your device, including the default settings for the routers wireless network name (SSID), wireless password (WPA2 key), local URL for accessing the routers administrative pages, and administrator password. The label also contains a QR code that you can scan with your smartphone, tablet, or other camera-

equipped Wi-Fi device to allow you to automatically connect your device to your Wi-Fi network without typing in a password (requires a QR code reading app with support for Wi-Fi QR codes). 01 / INTRODUCTION 12 The rear panel has seven ports; F-type coax, Ethernet LAN (four), Ethernet WAN, and USB. The rear panel also includes a DC power jack and a reset button. GETTING TO kNOW YOUR FIOS HOME ROUTER Ethernet LAN - connects devices to your Fios Home Router using Ethernet cables to join the local area network (LAN). The four Ethernet LAN ports are 10/100/1000 Mbps auto-sensing and can be used with either straight-through or crossover Ethernet cables. USB - provides up to 1000 mA at 5 VDC for attached devices. For example, you could charge a cell phone. With a firmware upgrade, the USB host functionality may be available for other devices, such as external storage and cameras. Firmware updates are performed automatically by Verizon. Ethernet WAN - connects your Fios Home Router to the internet using an Ethernet cable. Coax WAN and LAN - connects your router to the internet and/

or to other MoCA devices using a coaxial cable. Warning: The WAN coax port is intended for connection to Verizon Fios only. It must not be connected to any exterior or interior coaxial wires not designated for Verizon Fios. Reset Button - allows you to reset your router to the factory default settings. To perform a soft reboot, press and hold the button for at least three seconds. To reset your router to the factory default settings, press and hold the button for at least ten seconds. Power - connects your Fios Home Router to an electrical wall outlet using the supplied power adapter. Warning: The included power adapter is for home use only, supporting voltages from 105-125 voltage in AC. Do not use in environments with greater than 125 voltage in AC. 01 / INTRODUCTION 14 1.3c/ MOUNTING THE FIOS HOME ROUTER TO a WaLL For optimum performance, the Fios Home Router is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the Fios Home Router. However, if you wish to mount your Fios Home Router, you can purchase a wall mount bracket from the Verizon Fios Accessories Store at verizon.com/

fiosaccessories. To mount your Fios Home Router to a wall:

1. You may use the wall mount bracket as a template for positioning the Fios Home Router. 2. Mark the mounting holes, then remove the wall mount bracket from the wall. 3. Drive two screws into the wall. Leave the screws extended about 0.2 inches from the wall. 4. Verify the screws are positioned correctly by placing the wall bracket on the screws. Then remove the wall bracket from the wall. GETTING TO kNOW YOUR FIOS HOME ROUTER 5. There are two mounting slots located on the bottom of the Fios Home Router. It allows you to securely attach your router to the wall. Align the slots with the wall mount bracket. 6. Attach the router to the wall mount bracket through an easy twist and lock action. 01 / INTRODUCTION 16 7. Align the wall mount bracket with the attached router to the screws, then slide the bracket down until it locks in place. 8. To secure the bracket, place one screw into the small hole of the bracket and tighten the screw into your wall. GETTING TO kNOW YOUR FIOS HOME ROUTER Note: To release the lock, twist the router counter-clockwise and press down on the small clip on the bottom of the bracket. 02 /

CONNECTING YOUR FIOS HOME ROUTER 2.0 Setting up Your Fios Home Router 2.1 Expanding Wi-Fi coverage 2.2 Computer Network Configuration 2.3 Main Screen 02 / CONNECTING YOUR FIOS HOME ROUTER 19 Connecting your Fios Home Router and accessing its web-based Graphical User Interface (GUI) are both simple procedures. Accessing the GUI may vary slightly, depending on your devices operating system and web browser. SEtting up YouR FioS HomE RoutER 2.0/ SETTING UP YOUR FIOS HOME ROUTER There are three basic steps to set up your Fios Home Router:

Step 1: Connect your Fios Home Router to the internet. Step 2: Connect your network device to your Fios Home Router. Step 3: Configure your Fios Home Router. Before you begin, if you are replacing an existing router, disconnect it. Remove all old router components, including the power supply. They will not work with your new Fios Home Router. 2.0a/ STEP 1 - CONNECT YOUR FIOS HOME ROUTER TO THE INTERNET 1. Remove your Fios Home Router, Ethernet cables, and power adapter from the box. 2. Locate your high-speed internet (WAN) outlet. This would be the wall jack installed previously by Verizon. Note the type of jack may be either Ethernet or coaxial. 3. Connect your Fios Home Router to the internet

(WAN). If connecting the WAN using Ethernet, plug one end of an Ethernet cable into the white Ethernet WAN port on the back of your router. Plug the other end of the cable into the high-speed Ethernet wall jack. 02 / CONNECTING YOUR FIOS HOME ROUTER 21 If connecting the WAN using coaxial cable, locate a coaxial cable and connect one end to the coax port on the back of your router. Connect the other end of the coaxial cable to a coax wall jack. Tighten the coaxial cables by hand until snug. Tightening the coaxial cable should not require a wrench. 4. Plug the power cord into the power port on the back of your Fios Home Router and then into a power outlet. The router automatically turns on as soon as power is plugged in. Important: Wait until the Router Status LED on the front of the Fios Home Router stops ashing and is solid white. If the light turns red, check the steps in the Troubleshooting section of this user guide. 2.0b/ STEP 2 - CONNECT YOUR NETWORk DEVICE TO YOUR FIOS HOME ROUTER If connecting a device using Ethernet (preferred for initial setup):

Plug one end of an Ethernet cable into one of the four yellow Ethernet ports on the back of your Fios Home Router. Plug the other end of the Ethernet cable into the Ethernet port of your network device. SEtting up YouR FioS HomE RoutER If connecting a wireless device:

Access the Wi-Fi setting on your wireless device, then select your new Fios Home Router using the wireless network name (SSID) shown on the sticker located on the rear of your Fios Home Router. Enter the wireless password (WPA2 key) also shown on the sticker. 2.0c/ STEP 3 - CONFIGURE YOUR FIOS HOME ROUTER 1. Open a web browser on the device connected to your Fios Home Router network. 2. In the browser address field (URL), enter:

myfiosgateway.com, then press the Enter key on your keyboard. Alternately, you can enter: https://192.168.1.1 The first time you access your Fios Home Router, an Easy Setup Wizard displays to help step you through the setup process. 02 / CONNECTING YOUR FIOS HOME ROUTER 23 3. On the Step 1: Please log in to your router screen, enter the password that is printed next to the Admin password on the label on the rear of your router. 4. Click Next. The Step 2: Personalize Your Wi-Fi Settings screen displays. Click on the check box next to Setup and Enable Your Guest Wi-Fi (Optional) to personalize your Guest Wi-Fi Name and Password. SEtting up YouR FioS HomE RoutER For your protection, your Fios Home Router is pre-set at the factory to use WPA2 (Wi-Fi Protected Access) encryption for your wireless network. This is the best setting for most users and provides maximum security. 5. Click Next. The Step 3: Click Apply to Save Your Wi-Fi Settings screen appears. You have an option of saving the Wi-Fi settings as an image on your device by clicking the Save as picture button. After you click Save as picture to save your Wi-Fi settings as an image, click Apply to save the Wi-Fi changes to your Fios Home Router. Important: If you are on a Wi-Fi device when setting up your Fios Home Router, you will be disconnected from the Wi-Fi network when you change the Wi-Fi name or Wi-Fi password. When this occurs, your Fios Home Router will detect this situation and prompt you to reconnect using the new settings. 02 / CONNECTING YOUR FIOS HOME ROUTER 25 The Congratulations! Youre all set up screen displays once your Fios Home Router verifies the final settings and has successfully connected to the internet and is ready for use. You can click on Main router settings to access the main screen of the Fios Home Router or click on Start browsing and you will be directed to the Verizon.com website. If your Fios Home Router is subsequently reset to the factory default settings, the settings printed on the label will again be in effect. If your Fios Home Router fails to connect, follow the troubleshooting steps in the Troubleshooting section of this guide. ExpanDing Wi-Fi CovERagE 2.1/ EXPaNDING WI-FI COVERaGE Connecting Verizons Fios Home Wi-Fi Extender to the Fios Home Router allows you to extend wireless signal range of the Fios Home Router for eliminating Wi-Fi dead zones on your Wi-Fi network. To connect a Fios Home Wi-Fi Extender to your existing Fios Home Router:

1. Connect one end of an Ethernet cable into the LAN port on the Fios Home Router. Then insert the other end of the cable into the Ethernet port of the Fios Home Wi-Fi Extender. 2. Plug the power adapter into the power inlet on the rear of the Fios Home Router and Fios Home Wi-Fi Extender, and the other end into a power outlet. 3. Wireless Link: On the Windows desktop of your PC, click Start/Control Panel/Network and Internet/View network status and tasks/Connect to a network to browse the available wireless networks. Choose the SSID name of the 02 / CONNECTING YOUR FIOS HOME ROUTER 27 Fios Home Router from the list and click Connect button to start using the wireless network. 4. If you need to add another Fios Home Wi-Fi Extender on your network, repeat step 1 and step 2. If the LED becomes ashing blue, it indicates that the device is in software synchronization process. Please wait for the LED to turn solid white again. Then unplug the power and network cable of the secondary Fios Home Wi-Fi Extender, and place it to your desired location. 5. Then connect the power to the secondary Fios Home Wi-Fi Extender. ComputER nEtWoRk ConFiguRation 2.2/ COMPUTER NETWORk CONFIGURaTION Each network interface on your computer should either automatically obtain an IP address from the upstream Network DHCP server (default configuration) or be manually configured with a statically defined IP address and DNS address. We recommend leaving this setting as it is. 2.2a/ CONFIGURING DYNaMIC IP aDDRESSING To configure a computer to use dynamic IP addressing:

WINDOWS 7/8 1. 2. In the Control Panel, locate Network and Internet, then select View Network Status and Tasks. In the View your active networks Connect or disconnect section, click Local Area Connection in the Connections field. The Local Area Connection Status window displays. 3. Click Properties. The Local Area Connection Properties window displays. 4. Select Internet Protocol Version 4 (TCP/IPv4), then click Properties. The Internet Protocol Version 4 (TCP/IPv4) Properties window displays. 5. Click the Obtain an IP address automatically radio button. 6. Click the Obtain DNS server address automatically radio button, then click OK. 7. In the Local Area Connection Properties window, click OK to save the settings. 02 / CONNECTING YOUR FIOS HOME ROUTER 29 8. To configure Internet Protocol Version 6 (TCP/IPv6) to use dynamic IP addressing, repeat step 1 to 7. However for step 4, select Internet Protocol Version 6 (TCP/IPv6) in the Properties option (refer to IPv6 section for Fios Home Router configuration). WINDOWS 10 1. On the Windows desktop, click on the Start icon. Select Settings and click Network & Internet. 2. In the Network & Internet, click Ethernet. 3. Select Network and Sharing Center. The View your basic network information and set up connections window displays. 4. In the View your active networks, click Ethernet in the Connections field. The Ethernet Status window displays. 5. Click Properties. The Ethernet Properties window displays. 6. Select Internet Protocol Version 4 (TCP/IPv4), then click Properties. The Internet Protocol Version 4 (TCP/IPv4) Properties window displays. 7. Click the Obtain an IP address automatically radio button. 8. Click the Obtain DNS server address automatically radio button, then click OK. 9. In the Local Area Connection Properties window, click OK to save the settings. ComputER nEtWoRk ConFiguRation 10. To configure Internet Protocol Version 6 (TCP/IPv6) to use dynamic IP addressing, repeat step 1 to 9. However for step 6, select Internet Protocol Version 6 (TCP/

IPv6) in the Properties option (refer to IPv6 section for Fios Home Router configuration). 1. Click the Apple icon in the top left corner of the desktop. A 2. Select System Preferences. The System Preferences MaCINTOSH OS X menu displays. window displays. 3. Click Network. 4. Verify that Ethernet, located in the list on the left, is highlighted and displays Connected. 5. Click Assist Me. 6. Follow the instructions in the Network Diagnostics Assistant. DEVICES 2.2b/ CONNECTING OTHER COMPUTERS aND NETWORk You can connect your Fios Home Router to other computers or set top boxes using an Ethernet cable, wireless connection (Wi-Fi), or coaxial cable. 02 / CONNECTING YOUR FIOS HOME ROUTER 31 ETHERNET 1. Plug one end of an Ethernet cable into one of the open yellow Ethernet ports on the back of your Fios Home Router. 2. Plug the other end of the Ethernet cable into an Ethernet port on the computer. 3. Repeat these steps for each computer to be connected to your Fios Home Router using Ethernet. You can connect up to four. CONNECTING a WI-FI DEVICE USING WPS Wi-Fi Protected Setup (WPS) is an easier way for many devices to set up a secure wireless network connection. Instead of manually entering passwords or multiple keys on each wireless client, such as a laptop, printer, or external hard drive, your Fios Home Router creates a secure wireless network. In most cases, this only requires the pressing of two buttons one on your Fios Home Router and one on the wireless client. This could be either a built-in button or one on a compatible wireless adapter/

card, or a virtual button in software. Once completed, this allows wireless clients to join your wireless network. To initialize the WPS process, you can either press and hold the unified button located on the front of your Fios Home Router for more than two seconds or use the GUI and press the on-screen button. ComputER nEtWoRk ConFiguRation You can easily add wireless devices to your wireless network using the WPS option if your wireless device supports the WPS feature. To access WPS using the user interface:

1. From the main menu, select Wi-Fi settings, then select Wi-Fi Protected Setup (WPS). 2. Enable the protected setup by moving the selector to On. 3. Use one of the following methods:

If your wireless client device has a WPS button, press the unified button on your router for more than two seconds, then click the WPS button on your wireless device (client) to start the WPS registration process. If your client device has a WPS PIN, locate the PIN printed on the clients label or in the client documentation. Enter the PIN number in the Client WPS PIN field. The 02 / CONNECTING YOUR FIOS HOME ROUTER 33 Client WPS PIN field is located in the section 2 - PIN enrollment on the user interface. Click Register. Alternatively, you can enter the routers PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your wireless device. 4. After pressing the unified button (WPS) on your router, you have two minutes to press the WPS button on the client device before the WPS session times out. When the unified button (WPS) on your router is pressed, the Router Status LED on the front of your router begins ashing blue. The ashing continues until WPS pairing to the client device completes successfully. At this time, the Router Status LED turns solid blue. If WPS fails to establish a connection to a wireless client device within two minutes, the Router Status LED on your router ashes red for two minutes to indicate the WPS pairing process was unsuccessful. After ashing red, the light returns to solid white to indicate that Wi-Fi is on. CONNECTING a WI-FI DEVICE USING a PaSSWORD 1. Verify each device that you are connecting wirelessly (using Wi-Fi) has a built-in wireless or external wireless adapter. 2. Open the devices wireless settings application. ComputER nEtWoRk ConFiguRation 3. Select your Fios Home Routers wireless network name

(SSID) from the devices list of discovered wireless networks. 4. When prompted, enter your Fios Home Routers wireless password (WPA2 key) into the devices wireless settings. Your routers default wireless network name and wireless password are located on the sticker on the rear panel of your Fios Home Router. 5. Verify the changes were implemented by using the devices web browser to access a site on the internet. 6. Repeat these steps for every device that you are wirelessly connecting to your router. COaX 1. Verify all coax devices are turned off. 2. Disconnect any adapter currently connected to the coaxial wall jack in the room where your router is located. 3. Connect one end of the coaxial cable to the coaxial wall jack and the other end to the coax port on your network device. 4. Power up the network device. 02 / CONNECTING YOUR FIOS HOME ROUTER 35 2.3/ MaIN SCREEN When you log into your router, the dashboard main page displays the main navigation menu of connection status, Wi-Fi settings, network settings, parental control, firewall security level, and advanced quick links. 2.3a/ Menu The main menu contains the following configuration options and chapters:

Status - this chapter Wi-Fi - Chapter 3 Network - Chapter 4 and Chapter 5 Parental Controls - Chapter 6 Firewall - Chapter 7 Advanced - Chapter 8 main SCREEn 2.3b/ STaTUS Router Status This section displays firmware and hardware version numbers, and the status of your routers local network (LAN) and internet connection (WAN). 03 /

WIRELESS SETTINGS 3.0 Overview 3.1 Wireless Status 3.2 Basic Settings 3.3 Advanced Settings 3.4 Channel Settings 3.5 Guest Network 03 / WIRELESS SETTINGS 38 Wireless networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a wireless network, including accessing and configuring wireless security options. ovERviEW 3.0/ OVERVIEW Your Fios Home Router provides you with wireless connectivity using the 802.11b, g, n, ac or ax standards. These are the most common wireless standards. 802.11b has a maximum data rate of 11 Mbps, 802.11g has a maximum data rate of 54 Mbps, 802.11n has a maximum data rate of 450 Mbps, 802.11ac has a maximum data rate of 3.12 Gbps, and 802.11ax has a maximum data rate of 4.8 Gbps. 802.11b and g standards operate in the 2.4 GHz range. 802.11ac operates in the 5 GHz range. 802.11n and ax operate in both the 2.4 GHz and 5 GHz ranges. Note: 802.11 b is a legacy mode and is not recommended. Even one 802.11b device connected to the network will slow your entire wireless network. The wireless service and wireless security are activated by default. The level of security is preset to WPA2 encryption using a unique default WPA2 key (also referred to as a passphrase or password) pre-configured at the factory. This information is displayed on a sticker located on the rear of your router. Your router integrates multiple layers of security. These include Wi-Fi Protected Access (WPA/WPA2), and firewall. 03 / WIRELESS SETTINGS 40 3.1/ WIRELESS STaTUS Use the Wi-Fi status feature to view the status of your routers wireless network. To view the status:

1. Access the dashboard main page. You can quickly view your routers wireless status in the Wi-Fi column. 2. In the Wi-Fi column for Primary Network and Guest Network, the following information displays:

ON/OFF - displays whether the wireless radio is active. When the radio is not enabled, no wireless devices will be able to connect to the home network. Wi-Fi Name (SSID) - displays the SSID (Service Set Identifier) shared among all devices on a wireless network. The SSID is the network name. All devices must use the same SSID. Wi-Fi Password - displays the Pre-Shared Key of the Wi-Fi security. BaSiC SEttingS 3.2/ BaSIC SETTINGS You can configure the basic security settings for either 2.4 GHz or 5 GHz of your wireless network. To configure the basic security radio, SSID and security settings:

1. Select Wi-Fi from the left pane, and then click Basic Settings. 2. To activate the wireless radio, click the On radio button. 3. If desired, enter a new name for the wireless network in the SSID field or leave the default name that displays automatically. 4. To activate the wireless security, click the WPA radio button. 5. Enter the Pre-Shared Key. 6. Click Save Changes to save the changes. 03 / WIRELESS SETTINGS 42 3.3/ aDVaNCED SETTINGS You can change your advanced wireless security settings, such as disable your SSID broadcast to secure your wireless traffic; stop your Fios Home Router from broadcasting your SSID; set wireless MAC authentication to limit access to specific wireless devices; and change the wireless mode to limit or allow access to your wireless network based on the type of technology as well as other advanced wireless options. aDvanCED SEttingS 3.3a/ BROaDCaST You can configure the Fios Home Routers SSID broadcast capabilities to allow or disallow wireless devices from automatically using a broadcast SSID name to detect your router wireless network. 1. Select Wi-Fi from the left pane, and then click Advanced Settings. 2. To enable SSID broadcasting, click the Enable radio button. SSID broadcast is enabled by default. The SSID of the wireless network will be broadcast to all wireless devices. To disable SSID broadcasting, click the Disable radio button. The public SSID broadcast will be hidden from all wireless devices. You will need to manually configure additional wireless devices to join the wireless network. 03 / WIRELESS SETTINGS 44 3. When all changes are complete, click Save Changes to save the changes. 3.3b/ MaC aUTHENTICaTION You can configure your router to limit access to your wireless network allowing access only to those devices with specific MAC addresses. To set wireless MAC authentication:

1. To enable access control, select the Enable Access List check box. 2. Select either:

Accept all devices listed below allows only the listed devices to access the wireless network. Warning: This will block wireless network access for all devices not in the list. Only devices in the list will be able to connect to the wireless network. Deny all devices listed below denies access to the listed devices. All other wireless devices will be able to access the wireless network if they use the correct wireless password. 3. Enter the MAC address of a device, then click the Add 4. Repeat step 2 and step 3 to add additional devices, as button. needed. aDvanCED SEttingS 5. To remove a specific devices MAC address, click the Remove button next to the specific MAC address. 6. When all changes are complete, click Save Changes to save the changes. 3.3c/ 802.11 MODE From the 802.11 Mode page, you can limit the wireless access to your network by selecting the 2.4 GHz and 5 GHz wireless communication standard (mode) best suited or compatible with the devices you allow access to your wireless network. Select the wireless mode as follows:

Compatibility This is the default mode setting, providing a good balance of performance and compatibility with existing wireless devices. 802.11a,b,g,n,ac and ax devices can connect. Legacy For older wireless devices. Only 802.11a,n and ac devices can connect. Both 802.11n and 802.11ac are available on the 5 GHz frequencies. 802.11a (legacy mode) will cause your wireless network to slow and is not recommended. Wi-Fi 5 Mode This provides maximum performance. 802.11ac devices will have exclusive use of the 5 GHz frequencies and 802.11n devices will not be able to connect at 5 GHz. Wi-Fi 6 Mode For newer wireless 802.11ax devices only. No other devices can be used. When all changes are complete, click Save Changes to save the changes. 03 / WIRELESS SETTINGS 46 3.3d/ OTHER aDVaNCED WIRELESS OPTIONS You can view additional wireless options. Comment: Recommend leaving defaults as is unless otherwise directed. View the following options:

Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your router and your local network. Mesh Wi-Fi Enabled - allows for smart roaming to provide reliable Wi-Fi network with full signal strength in all areas. Group key update interval time time interval used to update the WPA shared key (used to generate the group key). Transmit Power adjusts the power of the wireless signal. Wireless QoS (WMM) - improves the quality of service

(QoS) for voice, video, and audio streaming over Wi-Fi by prioritizing these data streams. WMM Power Save - improves battery life on mobile Wi-Fi devices such as smart phones and tablets by fine-tuning power consumption. Important: WMM (Wi-Fi Multimedia) QoS and Power Save require a wireless client device which also supports WMM. CHannEL SEttingS 3.4/ CHaNNEL SETTINGS You can configure the channel settings for either 2.4 GHz or 5 GHz of your wireless network. 03 / WIRELESS SETTINGS 48 On the Channel Settings page for either 2.4 GHz or 5 GHz, the following information displays:

Channel - this is the radio channel used by the wireless router and its clients to communicate with each other. The channel must be the same on the router and all of its wireless clients. Select the channel you want the wireless radio to use to communicate, or accept the default Automatic channel selection. Then the router will automatically assign itself a radio channel. Select the Keep my channel selection during power cycle check box to save your channel selection when your Fios Home Router is rebooted. guESt nEtWoRk Select the Enable DFS Channels during Channel Scan (DFS, dynamic frequency selection) check box to perform channel availability check in the 5GHz band. Channel Width - scans and displays the channel the wireless connection is currently using. Channel Analyzer - displays the analysis of channel availability. Click Perform New Scan to perform channel availability scan for the Fios Home Router accommodating the best radio channel and providing the best Wi-Fi performance. Channel Score - scans and displays a network congestion score of one to ten in each wireless channel. It can be used to determine which channels to use or to avoid. Higher score indicates less congestion in a channel. Channel Analysis - scans and displays channel bandwidth and signal strength of available APs. 3.5/ GUEST NETWORk The Guest Network is designed to provide internet connectivity to your guests but restricts access to your primary network and shared files. The primary network and the guest network are separated from each other through firewalls. You create one Guest Wi-Fi SSID and one password, and use it for all guests. Guest Wi-Fi can be managed using either the Fios Home Routers web interface, or via the Verizon MyFios app. The guest network SSID does not change when you make a change to your primary network SSID. 03 / WIRELESS SETTINGS 50 The Fios Home Router is shipped from the factory with Guest Wi-Fi turned off. The default SSID for Guest Wi-Fi is preconfigured at the factory to the default wireless network name (SSID) which is displayed on a sticker located at the rear of the router followed by hyphen guest (-Guest). For example if the router is shipped with a default SSID of Fios-ABCDE then the default SSID for Guest Wi-Fi is Fios-ABCDE-Guest. 3.5a/ GUEST WI-FI To enable Guest Wi-Fi:

Network. Password. 1. From the main menu, select Wi-Fi, then select Guest 2. Click the On radio button and enter a valid SSID and 3. Press Save Changes to save the changes. Important: It is not recommended to create a guest network without a password. guESt nEtWoRk 3.5b/ GUEST WI-FI DEVICES The devices on the Guest Network can be viewed on the Guest Wi-Fi device list. If the admin toggles the button next to a device to Off, that device will be blocked from accessing the internet. Refer to Connecting A Wi-Fi Device Using WPS on page 31 for the Wi-Fi Protected Setup (WPS) setup. 04 /

CONFIGURING NETWORk SETTINGS 4.0 Accessing Network Settings 4.1 Using Network Settings 04 / CONFIGURING NETWORK SETTINGS 53 You can configure the basic network settings for your Fios Home Routers network. aCCESSing nEtWoRk SEttingS Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your router and your local network. 4.0/ aCCESSING NETWORk SETTINGS The Network section allows you to view and manage your network connections and devices. You can block websites and internet services, set port forwarding, view device details, and rename devices. 4.0a/ NETWORk STaTUS To view your network connections:

1. Select Network from the left pane, and then click Network status. 04 / CONFIGURING NETWORK SETTINGS 55 2. To view and edit the details of a specific network connection, click the hyperlinked name from the Device options drop-down menu. The following sections detail the types of network connection settings that you can view and configure. 4.1/ USING NETWORk SETTINGS You can access and configure common network parameters:

Block this Device/Un-Block this Device - Click this option to quickly enable/disable a device from having internet access. Website Blocking - To block specific websites, click Website Blocking. The Parental Controls page displays. For additional information about blocking websites, refer to Chapter 8 Setting Parental Controls. Block Internet Services - Internet services blocking prevents a device on your network from accessing specific services, such as receiving email or downloading files from FTP sites. Block Internet services by locating the device, then clicking Block Internet Services. The Access Control page displays. For additional information on blocking internet services, refer to the Access Control section in Chapter 7 Configuring Security Settings. uSing nEtWoRk SEttingS Port Forwarding - Port Forwarding allows your network to be exposed to the internet in specific limited and controlled ways. For example, you could allow specific applications, such as gaming, voice, and chat, to access servers in the local network. To access the Port Forwarding page, click Port Forwarding. For additional information, refer to the Port Forwarding section in Chapter 7 Configuring Security Settings. View Device Details - Click View Device Details to display the Device Information page and view the selected devices information, such as IP Address, MAC address, Network Connection, Lease Type, Port Forwarding Services, as well as the Ping Test option. Rename this Device - To change the name of a specific device, click Rename this Device. The Rename Device page displays. If desired, enter the new device name and/

or select a different icon. Click Apply to save changes. The Network status page will open with the new name and icon displayed. 05 /

USING NETWORk CONNECTIONS 5.0 Accessing Network Connections 5.1 Network (Home/Office) 5.2 Wireless Access Point Connection Connection 5.3 Ethernet Connection 5.4 Broadband Connection

(Ethernet/Coax) 05 / USING NETWORK CONNECTIONS 58 Your Fios Home Router supports various local area network (LAN) and wide area network (WAN), or internet connections using Ethernet or coaxial cables. You can configure aspects of the network and internet connections as well as create new connections. aCCESSing nEtWoRk ConnECtionS Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your router and your local network. 5.0/ aCCESSING NETWORk CONNECTIONS You can access your network connections and view the connections by connection type. To access the network connections:

1. Select Network, then select Network Connections. 2. To display all connection entries, click the Advanced button. 05 / USING NETWORK CONNECTIONS 60 3. To view and edit the details of a specific network connection, click the hyperlinked name or the action icon. The following sections detail the types of network connections that you can view. 5.1/ NETWORk (HOME/OFFICE) CONNECTION You can view the properties of your local network. This connection is used to combine several network interfaces under one virtual network. For example, you can create a home/office network connection for Ethernet and other network devices. Note: When a network connection is disabled, the formerly underlying devices connected to it will not be able to obtain a new DHCP address from that Fios Home Router network interface. To view the connection:

1. On the Network Connections page, click the Network

(Home/Office) connection link. The Network (Home/ Office) Properties page displays. nEtWoRk (HomE/oFFiCE) ConnECtion 2. To rename a network connection, enter the new network name in the Name field. 3. Click Apply to save the changes. 05 / USING NETWORK CONNECTIONS 62 5.1a/ CONFIGURING THE HOME/OFFICE NETWORk To configure the network connection:

1. In the Network (Home/Office) Properties page, click Settings. The configuration page displays. nEtWoRk (HomE/oFFiCE) ConnECtion 2. Configure the following sections, as needed. GENERaL In the General section, verify the following information:

Status - displays the connection status of the network. Network displays the type of network connection. Connection Type - displays the type of connection interface. Physical Address - displays the physical address of the network card used for the network. MTU - displays the Maximum Transmission Unit (MTU) indicating the largest packet size permitted for internet transmissions:

Automatic: sets the MTU (Maximum Transmission Automatic by DHCP: sets the MTU according to the Unit) at 1500. DHCP connection. Manual: allows you to manually set the MTU. 05 / USING NETWORK CONNECTIONS 64 Internet Protocol In the Internet Protocol section, specify one of the following:

No IPv4 Address: the connection has no IP address. This is useful if the connection operates under a bridge. Obtain an IPv4 Address Automatically: the network connection is required by Verizon to obtain an IP address automatically. The server assigning the IP address also assigns a subnet mask address, which can be overridden by entering another subnet mask address. Use the Following IP Address: the network connection uses a permanent or static IP address and Subnet Mask address, provided by Verizon or experienced network technician. BRIDGE In the Bridge section of the Network (Home/Office) Properties, you can configure the various LAN interfaces. Caution: Do not change these settings unless specifically instructed to by Verizon. Changes could adversely affect the operation of your Fios Home Router and your local network. nEtWoRk (HomE/oFFiCE) ConnECtion Verify the following information:

Status displays the connection status of a specific network connection. Action contains an Edit hyperlink that, when clicked, generates the next level configuration page for the specific network connection or network device. IP aDDRESS DISTRIBUTION The IP Address Distribution section is used to configure the Dynamic Host Configuration Protocol (DHCP) server parameters of your Fios Home Router. Once enabled and configured, the DHCP server automatically assigns IP addresses to any network devices which are set to obtain their IP address dynamically. If DHCP Server is enabled on your Fios Home Router, configure the network devices as DHCP Clients. There are 2 basic options in this section: Disabled and DHCP Server. To set up the Fios Home Routers network bridge to function as a DHCP server:

1. In the IP Address Distribution section, select the DHCP server. Once enabled, the DHCP server provides automatic IP assignments (also referred to as IP leases) based on the preset IP range defined below. 05 / USING NETWORK CONNECTIONS 66 Start IP Address Enter the first IP address in the IP range that the Fios Home Router will automatically begin assigning IP addresses from. Since your Fios Home Routers IP address is 192.168.1.1, the default Start IP Address is 192.168.1.2. End IP Address Enter the last IP address in the IP range that the Fios Home Router will automatically stop the IP address allocation at. The maximum end IP address range that can be entered is 192.168.1.254. If Windows Internet Naming Service (WINS) is being used, enter the WINS Server address. In the Lease Time in Minutes field, enter the amount of time a network device is allowed to connect to the Fios Home Router with its currently issued dynamic IP address. 2. 3. 4. Click Apply to save changes. IP aDDRESS DISTRIBUTION aCCORDING TO DHCP OPTION 60 (VENDOR CLaSS IDENTIFIER) DHCP vendor class is related to DHCP option 60 configuration within the router. Adding option 60 configurations allows for particular vendor to get lease from a specified pool of address. nEtWoRk (HomE/oFFiCE) ConnECtion ROUTING TaBLE You can configure your Fios Home Router to use static or dynamic routing. Static routing specifies a fixed routing path to neighboring destinations based on predetermined metrics. Dynamic routing automatically adjusts how packets travel on the network. The path determination is based on network/

device reachability and status of network being traveled. To configure routing:

1. In the Routing Table section, click Add new route button to display and modify the new route configuration page. 2. To save your changes click Apply. 05 / USING NETWORK CONNECTIONS 68 5.2/ WIRELESS aCCESS POINT CONNECTION A Wireless Access Point network connection allows wireless devices to connect to the local area network (LAN) using the 2.4 GHz or 5 GHz Wi-Fi network. Note: Once disabled, all wireless devices connected to that wireless network will be disconnected from the LAN network and internet. To view the connection settings:

1. In the Network Connections page, click the Network(Home/

Office) connection link. 2. To access the 5.0GHz Wireless Access Point 1 Properties or 2.4GHz Wireless Access Point 2 Properties page, click the 5.0GHz Wireless Access Point 1 or 2.4GHz Wireless Access Point 2 link listed under the Underlying Device section. WiRELESS aCCESS point ConnECtion 3. To disable the connection, click the Disable button. 4. To rename the connection, enter a name in the Name field. 5. Click Apply to save the changes. 6. Reboot your Fios Home Router. 5.2a/ CONFIGURING WIRELESS aCCESS POINT PROPERTIES To configure the connection:

1. In the 5.0GHz Wireless Access Point 1 Properties or 2.4GHz Wireless Access Point 2 Properties page, click Setting. The configuration page displays. 2. Verify the following information:

Status - displays the connection status of the network. Network displays the type of network connection. Connection Type - displays the type of connection interface. 05 / USING NETWORK CONNECTIONS 70 Physical Address - displays the physical address of the network card used for the network. MTU - specifies the largest packet size permitted for internet transmissions:

Automatic: set the MTU (Maximum Transmission Unit) Automatic by DHCP: sets the MTU according to the at 1500. DHCP connection. Manual: allows you to manually set the MTU. 3. Click Apply to save changes. EtHERnEt ConnECtion 5.3/ ETHERNET CONNECTION You can view the properties of your Ethernet LAN connection using an Ethernet cable inserted into one of your Fios Home Routers Ethernet LAN ports. To view the connection settings:

1. In the Network Connections page, click the Network(Home/

Office) connection link. 2. Next, to access the Ethernet Properties page, click the Ethernet link listed under the Underlying Device section. 3. To rename the network connection, enter the new name in the Name field. 4. Click Apply to save changes. 05 / USING NETWORK CONNECTIONS 72 5.3a/ CONFIGURING ETHERNET PROPERTIES To configure the connection:

1. 1. In the Ethernet Properties page, click Settings. The configuration page displays. 2. Configure the following settings, as needed. GENERaL Verify the following information:

Status - displays the connection status of the network. Network displays the type of network connection. Connection Type - displays as Hardware Ethernet Switch. BRoaDBanD ConnECtion Physical Address - displays the physical address of the network card used for the network. MTU - specifies the largest packet size permitted for Automatic: sets the MTU (Maximum Transmission Automatic by DHCP: sets the MTU according to the Unit at 1500). DHCP connection. Manual: allows you to manually set the MTU. HW Switch Ports - displays the status of each LAN port. 3. Click Apply to save the changes. 5.4/ BROaDBaND CONNECTION

(EtHERnEt/Coax) You can view the properties of your broadband connection (your connection to the internet). This connection may be via either Ethernet or Coaxial cable. To view the connection settings:

1. In the Network Connections page, click the Broadband Connection (Ethernet/Coax) or Coax link. 05 / USING NETWORK CONNECTIONS 74 BRoaDBanD ConnECtion Coax Properties 2. To rename the network connection, enter the new name in the Name field. 3. Click Apply to save changes. 5.4a/ CONFIGURING THE ETHERNET/COaX CONNECTION To configure the connection:

1. In the Broadband Connection (Ethernet/Coax) Properties page, click Settings. The configuration page displays. 05 / USING NETWORK CONNECTIONS 76 BRoaDBanD ConnECtion 2. Configure the following settings, as needed. GENERaL Verify the following information:

Status - displays the connection status of the network. Network displays the type of network connection. Connection Type - displays the type of connection interface. Physical Address - displays the physical address of the network card used for the network. MTU - specifies the largest packet size permitted for internet transmissions:

Automatic: sets the MTU (Maximum Transmission Automatic by DHCP: sets the MTU according to the Unit at 1500). DHCP connection. Manual: allows you to manually set the MTU. COaX LINk Privacy - to set Privacy, select the Enabled check box. This causes all devices connected to the coaxial cable to use the same password. This is recommended. To set the password, enter the Coax Link password in the Password field. To enable or disable the Coax link, click Disable or Enable. 05 / USING NETWORK CONNECTIONS 78 To view the devices connected using the coaxial cable, click the Go to WAN Coax Status link. In the Internet Protocol section, specify one of the following:

No IPv4 Address: the connection has no IP address. This is useful if the connection operates under a bridge. Obtain an IPv4 Address Automatically: the network connection is required by Verizon to obtain an IP address automatically. The server assigning the IP address also assigns a subnet mask address, which can be overridden by entering another subnet mask address. Use the Following IP Address: the network connection uses a permanent or static IP address and Subnet Mask address, provided by Verizon or experienced network technician. To override the subnet mask, select the Override Subnet Mask check box, then enter the new subnet mask. Click Release/Renew in the DHCP Lease field to drop/get an IP address from the DHCP server. In the Expire Time field, enter the amount of time a network device is allowed to connect to the Fios Home Router with its currently issued dynamic IP address. BRoaDBanD ConnECtion IPv4 DNS: selects Obtain IPv4 DNS Address Dynamically for using Dynamic DNS. Each time the public IP address changes, the DNS database is automatically updated with the new IPv4 address. In this way, even though the IP address changes often, the domain name remains constant and accessible. 3. Click Apply to save changes. 06 /

SETTING PaRENTaL CONTROLS 6.0 Activating Parental Controls 6.1 Rule Summary 06 / SETTING PARENTAL CONTROLS 81 The abundance of harmful information on the internet poses a serious challenge for employers and parents alike as they ask How can I regulate what my employee or child does on the internet?

With that question in mind, your Fios Home Routers Parental Controls were designed to allow control of internet access on all locally networked devices. aCtivating paREntaL ContRoLS 6.0/ aCTIVaTING PaRENTaL CONTROLS You can create a basic access policy for any computer or device on your Fios Home Router network. Parental controls limit internet access to specific websites based on a schedule that you create. Access can be limited on specific websites or keywords embedded in a website. For example, you can block access to the www. anysite.com as well as block any website that has the word any in its site name. To limit computer access:

1. Select Parental Controls. 2. In Step 1 (optional), select the computers or device where you are limiting access in the Primary Network & Guest Network Device List box, then click Add. The devices display in the Selected Devices section. 3. To remove a device from the Selected Devices list box, select the device, then click Remove. The device displays in the Primary Network & Guest Network Device List list box. 4. In Step 2, click one of the following options in the Limit Access By section:

Block the following Websites and Embedded Keywords within a URL blocks the specified websites and websites with names containing the specified keyword. Allow the following Websites and Embedded Keywords within a URL allows the specified websites and websites with names containing the specified keyword. 5. Enter the name of the Website or Embedded keyword within a URL, then click Add. 06 / SETTING PARENTAL CONTROLS 83 6. To remove a website or keyword, select the word, then click Remove. RuLE SummaRY 7. Create a schedule by selecting the days of the week when the rule will be active or inactive. 8. Set the time when the rule will be active or inactive, then specify the start time and end time. 9. Create a rule name and description. 10. Click Apply to save changes. NEW! The Verizon My Fios app provides robust security to protect your home and business networks. Click the Click here link to download the My Fios app for using the My Fios app on the iOS or Android OS. 6.1/ RULE SUMMaRY You can view the rules created for your Fios Home Router. To view the rule summary, select Rule Summary. The Rule Summary page opens with the rule name, description, and computer or device displayed. You can enable, view, edit, or delete the rule; refer to Scheduler Rules for additional setting details. 07 /

CONFIGURING SECURITY SETTINGS 7.0 Firewall 7.1 Access Control 7.2 Port Forwarding 7.3 Port Triggering 7.4 DMZ Host 7.5 Static NAT 7.6 IPv6 Pinholes 07 / CONFIGURING SECURITY SETTINGS 86 Your Fios Home Routers security suite includes comprehensive and robust security services, such as stateful packet inspection, firewall security, user authentication protocols, and password protection mechanisms. These and other features help protect your computers from security threats on the internet. FiREWaLL This chapter covers the following security features:

Firewall - select the security level for the firewall. Access Control - restrict access from the local network to the internet. Port Forwarding - enable access from the internet to specified services provided by computers on the local network. Port Triggering - define port triggering entries to dynamically open the firewall for some protocols or ports. DMZ Host - allows a single device on your primary network to be fully exposed to the internet for special purposes such as internet gaming. Static NAT - allow multiple static NAT IP addresses to be designated to devices on the network. IPv6 Pinhole - provide access tunnel to a service on a host for a particular application. Security Log - view and configure the security log. 7.0/ FIREWaLL The firewall is the cornerstone of the security suite for your Fios Home Router. It has been exclusively tailored to the needs of the residential or office user and is pre-configured to provide optimum security. The firewall provides both the security and exibility that home and office users seek. It provides a managed, professional level of network security while enabling the safe use of interactive applications, such as internet gaming and video conferencing. 07 / CONFIGURING SECURITY SETTINGS 88 Additional features, including surfing restrictions and access control, can also be configured locally through the user interface or remotely by a service provider. The firewall regulates the ow of data between the local network and the internet. Both incoming and outgoing data are inspected, then either accepted and allowed to pass through your Fios Home Router or rejected and barred from passing through your Fios Home Router, according to a exible and configurable set of rules. These rules are designed to prevent unwanted intrusions from the outside, while allowing local network users access to internet services. The firewall rules specify the type of services on the internet that are accessible from the local network and types of services in the local network that are accessible from the internet. Each request for a service that the firewall receives is checked against the firewall rules to determine whether the request should be allowed to pass through the firewall. If the request is permitted to pass, all subsequent data associated with this request or session is also allowed to pass, regardless of its direction. For example, when accessing a website on the internet, a request is sent to the internet for this site. When the request reaches your Fios Home Router, the firewall identifies the request type and origin, such as HTTP and a specific computer in the local network. Unless your Fios Home Router is configured to block requests of this type from this computer, the firewall allows this type of request to pass to the internet. FiREWaLL When the website is returned from the web server, the firewall associates the website with this session and allows it to pass;

regardless HTTP access from the internet to the local network is blocked or permitted. It is the origin of the request, not subsequent responses to this request, which determines whether a session can be established. 7.0a/ SETTING FIREWaLL CONFIGURaTION You can select a maximum, typical, or minimum security level to block, limit, or permit all traffic. The following table shows request access for each security level. Security Level Internet Requests Incoming Traffic Local Network Requests Outgoing Traffic Maximum Typical Minimum Blocked Blocked Limited Unrestricted Unrestricted Unrestricted The request access is defined as:

Blocked traffic - no access allowed, except as configured in Port Forwarding and Remote Access Limited - permits only commonly used services, such as email and web browsing Unrestricted - permits full access of incoming traffic from the internet and allows all outgoing traffic, except as configured in Access Control 07 / CONFIGURING SECURITY SETTINGS 90 7.0b/ SPECIFYING GENERaL SETTINGS FOR IPV4 OR IPV6 To set your firewall configuration:

1. From the Firewall General settings page, click on desired IPv4 settings/IPv6 settings option to configure IPv4/IPv6 security. 2. Select a security level by clicking one of the radio buttons. Using the Minimum Security setting may expose the local network to significant security risks, and should only be used for short periods of time to allow temporary network access. 3. Click Apply to save changes. aCCESS ContRoL 7.1/ aCCESS CONTROL You can block individual computers on your local network from accessing specific services on the internet. For example, you could block one computer from accessing the internet, then block a second computer from transferring files using FTP as well as prohibit the computer from receiving incoming email. Access control incorporates a list of preset services, such as applications and common port settings. 7.1a/ aLLOW OR RESTRICT SERVICES To allow or restrict services:

1. From the Firewall page, select Access Control. The Access Control page opens with the Allows and Blocked sections displayed. The Allowed section only displays when the firewall is set to maximum security. 2. To block a service, click Add. The Add Access Control Rule page displays. 07 / CONFIGURING SECURITY SETTINGS 92 3. To apply the rule to:

Networked Computer/Device - select Any. Specific devices only - select User Defined. 4. In the Protocol field, select the internet protocol to be allowed or blocked. If the service is not included in the list, select User Defined. The Edit Service page displays. Define the service, then click OK. The service is automatically added to the Add Access Control Rule section. 5. Specify when the rule is active as Always or User Defined. aCCESS ContRoL 6. Then click Add rule schedule to specify the days of the week when the rule will be active. 7. Click New Hours Range Entry and set the start time and end time when the rule will be active. 8. Click Apply to save changes. 9. Click Apply again to save all changes. 10. The Access Control page displays a summary of the new access control rule. 07 / CONFIGURING SECURITY SETTINGS 94 7.1b/ DISaBLE aCCESS CONTROL You can disable an access control and enable access to the service without removing the service from the Access Control table. This can make the service available temporarily and allow you to easily reinstate the restriction later. To disable an access control, clear the check box next to the service name. service name. To reinstate the restriction, select the check box next to the To remove an access restriction, select the service and click Remove. The service is removed from the Access Control table. 7.2/ PORT FORWaRDING You can activate port forwarding to expose the network to the internet in a limited and controlled manner. For example, enabling applications, such as gaming and voice, to work from the local network as well as allowing internet access to servers within the local network. To create port forwarding rules:

1. From the Firewall page, select Port Forwarding. The Port Forwarding page opens with the current rules displayed. poRt FoRWaRDing 2. To create a new rule, select the IP address in the Select IP from menu drop down. 3. Select the application in the Application To Forward drop down. 4. Click Add. The rule displays in the Applied Rules section. 5. Click Apply to save changes. 7.2a/ aDVaNCED PORT FORWaRDING RULES You can configure advanced port forwarding rules. To configure the rules:

1. In the Port Forwarding page, select Advanced. 07 / CONFIGURING SECURITY SETTINGS 96 2. 3. If needed, to select a port to forward communication to, select an option in the Custom Ports drop down. If a single port or range of ports is selected, text boxes display. Select the Protocol and the port numbers. 4. To schedule the rule, select either Always or User Defined in the Schedule list box. 5. Click Add. The rule displays in the Applied Rules section. 6. Click Apply to save changes. poRt tRiggERing 7.3/ PORT TRIGGERING Port triggering can be described as dynamic port forwarding. By setting port triggering rules, inbound traffic arrives at a specific network host using ports that are different than those used for outbound traffic. The outbound traffic triggers the ports where the inbound traffic is directed. For example, a gaming server is accessed using UDP protocol on port 2222. The gaming server then responds by connecting the user using UDP on port 3333, when a gaming session is initiated. In this case, port triggering must be used since it conicts with the following default firewall settings:

Firewall blocks inbound traffic by default. Server replies to your Fios Home Router IP, and the connection is not sent back to the host since it is not part of a session. To resolve the conict, a port triggering entry must be defined, which allows inbound traffic on UDP port 3333 only after a network host generated traffic to UDP port 2222. This results in your Fios Home Router accepting the inbound traffic from the gaming server and sending it back to the network host which originated the outgoing traffic to UDP port 2222. 07 / CONFIGURING SECURITY SETTINGS 98 To configure port triggering:

1. Select Port Triggering. 2. To add a service as an active protocol, click Add. The Edit Port Triggering Rule page displays. DmZ HoSt 3. Enter the service name then configure its inbound and outbound trigger ports. Click Apply to save changes. 4. Click Apply again to save all changes. 7.4/ DMZ HOST DMZ Host allows a single device on your primary network to be fully exposed to the internet for special purposes like internet gaming. Warning: Enabling DMZ Host is a security risk. When a device on your network is a DMZ Host, it is directly exposed to the internet and loses much of the protection of the firewall. If it is compromised, it can also be used to attack other devices on your primary network. Follow these steps to designate a device on your primary network as a DMZ Host:

1. From the Firewall page, select DMZ Host. 2. Select Enable for the DMZ Host. 3. Enter the IP address of the device you want to designate as the DMZ Host. 07 / CONFIGURING SECURITY SETTINGS 100 4. Click Apply. 7.5/ STaTIC NaT Static NAT allows devices located behind a firewall that is configured with private IP addresses to appear to have public IP addresses to the internet. This allows an internal host, such as a web server, to have an unregistered (private) IP address and still be accessible over the internet. To configure static NAT:

1. Select Static NAT. ipv6 pinHoLES 2. To create a static NAT, click Add. The Add NAT/NAPT Rule page displays. 3. Select a source address in the Specify Address field or enter an IP address in the text box. 4. Enter the Public IP Address. 5. If using port forwarding, select the Enable Port Forwarding for Static NAT check box. 6. Click Apply to save changes. 7. Repeat these steps to add additional static IP addresses. 7.6/ IPV6 PINHOLES The IPv6 Pinhole feature of the Fios Home Router allows an application to send incoming packets for a certain port number to the destination computer by setting up the rule of authorization. You can view the Pinhole rules created for your Fios Home Router. 07 / CONFIGURING SECURITY SETTINGS 102 To view the rule summary, select IPv6 Pinhole. The screen displays opened pinhole port and its status. It shows the IP addresses of remote device and connected device on your network. You can enable, view, edit, or delete the rules as shown on the above screen. 08 /

CONFIGURING aDVaNCED SETTINGS 8.0 Using Advanced Settings 8.1 Utilities 8.2 Network Settings 8.3 Date And Time 8.4 DNS Settings 8.5 Monitoring 8.6 System Settings 08 / CONFIGURING ADVANCED SETTINGS 104 Advanced settings cover a wide range of sophisticated configurations for your Fios Home Routers firmware and network. uSing aDvanCED SEttingS Caution: Many of the settings described in this section should only be configured by experienced network technicians. Changes could adversely affect the operation of your Fios Home Router and local network. 8.0/ USING aDVaNCED SETTINGS You can access the following settings:

To access the advanced settings:

1. Select Advanced from the left pane. 2. Select a topic by clicking the topic name. 08 / CONFIGURING ADVANCED SETTINGS 106 8.1/ UTILITIES You can access the following advanced settings:

Diagnostics performs diagnostic tests. Save and Restore resets your Fios Home Router to its default Reboot Router restarts your Fios Home Router. MAC Cloning clones the MAC address. ARP Table displays active devices with their IP and MAC settings. addresses. NDP (Neighbor Discovery Protocol) Table displays active devices with their IPv6 and MAC addresses of DHCP connection. Users creates and manages remote users. Remote Administration enable remote configuration of your Fios Home Router from any internet-accessible computer. utiLitiES 8.1a/ DIaGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity:

1. Select Diagnostics in the Utilities section. 2. To ping an IP address, enter the IP address or domain name in the Destination field and click Go. The diagnostics will display the number of pings, status, packets sent, and round trip time. If no diagnostic status displays, click refresh in your web browser. 3. Click Close to exit the session. 08 / CONFIGURING ADVANCED SETTINGS 108 8.1b/ SaVE aND RESTORE You can use this functionality to save and load configuration files. These files are used to backup and restore the current configuration of your Fios Home Router. Only configuration files saved on a specific Fios Home Router can be applied to that Fios Home Router. You cannot transfer configuration files between Fios Home Routers. Warning: Manually editing a configuration file can cause your Fios Home Router to malfunction or become completely inoperable. Save Options To save the configuration file:

1. Select Save & Restore in the Utilities section. utiLitiES 2. Select Save to router and VZ Cloud or Save as a File to save the current configuration, then click Save configuration. 3. If you select Save as a File, the configuration file is saved to you web browsers download folder. Restore Options You can restore your configuration settings to your Fios Home Router factory default settings. Restoring the default settings erases the current configuration, including user defined settings and network connections. All connected DHCP clients must request new IP addresses. Your Fios Home Router must restart. Prior to restoring the factory defaults, you may want to save your current configuration to a file. This allows you to reapply your current settings and parameters to the default settings, as needed. Note: When restoring defaults, the setting and parameters of your Fios Home Router are restored to their default values. This includes the administrator password. A user-specified password will no longer be valid. 08 / CONFIGURING ADVANCED SETTINGS 110 To backup your Fios Home Routers settings:

1. Select Save & Restore in the Utilities section. 2. To take a backup of the current settings, click Automated Backups or Manual Backup. You will be prompted to save a file with the extension .enc. 3. Click Backup to begin the configuration backup process. To restore your Fios Home Routers factory default settings:

1. Select Save & Restore in the Utilities section. 2. Click Restore Factory Defaults. Default Settings will erase all router settings including user settings for SSID and Passwords. Default Settings except current user settings will erase all router settings but will retain the user settings for SSID and passwords. 3. Click Restore configuration button. The factory default settings are applied and your Fios Home Router restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays. utiLitiES To load the configuration file:

1. Select Save & Restore in the Utilities section. 2. To load a previously saved configuration file, click Choose File. 3. Browse to the location of the file, and click Apply to begin the configuration uploading process. 4. Accessing the My Fios app or the My Verizon account also allows you to restore the previously saved settings. 5. Click Restore configuration button. Your Fios Home Router will automatically restart with that configuration. 8.1c/ REBOOT FIOS HOME ROUTER Warning: Only select Reboot Router if instructed to do so by Verizon support. You can reboot your Fios Home Router using the Reboot Router Only feature. Refer to 1.3b/ REAR PANEL for power button options. To reboot your Fios Home Router using the user interface:

1. Select Reboot Router Only in the Utilities section. 08 / CONFIGURING ADVANCED SETTINGS 112 2. To reboot, click OK. Your router will reboot. This may take up 3. To access your Fios Home Router user interface, refresh to a minute. your web browser. 4. After the Router Status LED on the front panel turns solid white, you will automatically be sent to the web browser login page. 8.1d/ MaC CLONING A MAC address is a hexadecimal code that identifies a device on a network. All networkable devices have a unique MAC address. When replacing a network device on your Fios Home Router, you can simplify the installation process by copying the MAC address of the existing device to your Fios Home Router. To copy the MAC address of the existing device:

1. Select MAC Cloning in the Utilities section. utiLitiES 2. In the To Physical Address field, enter the MAC address of your new device. 3. To locate the MAC address, refer to the documentation from the device manufacturer. 4. Click Apply to save changes. 8.1e/ aRP TaBLE You can view the IPv4 and MAC addresses of each DHCP connection. To view the IPv4 and MAC addresses:

1. Select ARP Table in the Utilities section. 2. Review the IPv4 and MAC address for each device. 3. When complete, click Close. 08 / CONFIGURING ADVANCED SETTINGS 114 8.1f/ NDP TaBLE You can view the IPv6 and MAC addresses of each DHCP connection. To view the IPv6 and MAC addresses:

1. Select NDP (Neighbor Discovery Protocol ) Table in the Utilities section. 2. Review the IPv6 and MAC address for each device. 3. When complete, click Close. 8.1g/ USERS You can view the users that can currently access your wireless network. In addition, you can modify their login password and name as well as manage the number of unsuccessful login attempts a user can enter before your Fios Home Router temporarily denies all further login attempts by that user. utiLitiES To view users:

1. Select Users in the Utilities section. 2. In the Login Configuration section, enter the maximum number of unsuccessful login attempts. 3. To edit usernames and passwords, click the Edit in the Action column. The User Settings page displays. 4. Edit the username and set a new password, as needed. 08 / CONFIGURING ADVANCED SETTINGS 116 5. To add a new user, specify the following parameters:

Full Name - name of the user. User Name name the user enters to remotely access the home or office network. This field is case-sensitive. 6. To set a new Password, select the Set a new password check box. The New Password fields display. 7. Verify the level of access for the user in the Permissions field. 8. Click Apply to save changes. The Users page opens with the user information displayed. 9. Click Apply again to save changes and exit. 8.1h/ REMOTE aDMINISTRaTION Caution: Enabling Remote Administration places your Fios Home Router network at risk from outside attacks. You can access and control your Fios Home Router not only from within the local network, but also from the internet using Remote Administration. You can allow incoming access to the following:

Allow incoming WAN Access to Web Management - used to obtain access to your Fios Home Routers GUI and gain access to all settings and parameters through a web browser. utiLitiES Diagnostic Tools - used for troubleshooting and remote system management by a user or Verizon. Web Management remote administration access may be used to modify or disable firewall settings. Web Management services should be activated only when absolutely necessary. To enable remote administration:

1. Select Remote Administration. 2. To enable access, select the check box. 3. Click Apply to save changes. 4. To remove access, clear the check box. 5. Click Apply again to save changes. 08 / CONFIGURING ADVANCED SETTINGS 118 8.2/ NETWORk SETTINGS You can configure the following network settings:

Network Objects defines a group, such as a group of Universal Plug and Play (UPnP) checks the validity of all UPnP computers. services and rules. Port Forwarding Rules displays port forwarding rules. IPv6 enables IPv6 support. Routing manages the routing and IP address distribution rules. IPv4/IPv6 Address Distribution - adds computers configured as DHCP clients to the network. Port Configuration sets up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. 8.2a/ NETWORk OBJECTS Network objects define a group, such as a group of computers, on your Fios Home Router network by MAC address, IP address, and/

or host name. The defined group becomes a network object. You can apply settings, such as configuring system rules, to all devices defined in the network object. nEtWoRk SEttingS For example, instead of setting the same website filtering configuration individually to five computers one at a time, you can define the computers as a network object. Website filtering can then be simultaneously applied to all the computers. You can use network objects to apply security rules based on host names, instead of IP addresses. This is useful since IP addresses change from time to time. In addition, you can define network objects according to MAC address to make the rule application more persistent against network configuration settings. To define a network object:

1. 1. Select Network Objects in the Network Settings section. 2. To define a network object, click Add. The Edit Network Objects page displays. 08 / CONFIGURING ADVANCED SETTINGS 120 3. In the Description field, enter a name for the network object. 4. Click Add. The Edit Item page displays. 5. Select the type of network object as IP address, IP subnet, IP range, MAC address, host name, or DHCP option, and click Apply to save changes. 6. Repeat the above steps to create additional network objects. 7. When complete, click Apply to save changes. 8.2b/ UNIVERSaL PLUG aND PLaY You can use Universal Plug and Play (UPnP) to support new devices without configuring or rebooting your Fios Home Router. In addition, you can enable the automatic cleanup of invalid rules. When enabled, this functionality verifies the validity of all UPnP services and rules every five minutes. Old and unused UPnP defined services are removed, unless a user-defined rule depends on it. nEtWoRk SEttingS UPnP services are not deleted when disconnecting a computer without proper shutdown of the UPnP applications, such as messenger. Services may often not be deleted and eventually this leads to the exhaustion of rules and services. No new services can be defined. The cleanup feature locates the invalid services and removes them, preventing services exhaustion. To access this setting:

1. Select Universal Plug and Play (UPnP) in the Network Settings section. 2. To enable UPnP and allow UPnP services to be defined on any network hosts, select the UPnP Enabled check box. 3. To enable automatic cleanup of invalid rules, select Enable Automatic Cleanup of Old Unused UPnP Services check box. 4. Click Apply to save changes. 08 / CONFIGURING ADVANCED SETTINGS 122 8.2c/ PORT FORWaRDING RULES You can view, modify, and delete port forwarding rules. To access the rules:

section. 1. Select Port Forwarding Rules in the Network Settings 2. To edit a protocol rule, click the Edit icon in the Action column. The Edit Service page displays. nEtWoRk SEttingS 3. Modify the Service Name and Service Description, as needed. 4. To modify the current protocol, click the Edit icon in the Action column. The Edit Service Server Ports page displays. 5. Enter the Protocol, Source Ports and Destination Ports, as needed. 6. To add server ports, click Add server ports. 7. Click Apply to save changes. 08 / CONFIGURING ADVANCED SETTINGS 124 8.2d/ IPv6 Use the IPv6 feature settings to enable, disable, or configure an IPv6 Internet connection and IPv6 LAN settings. 1. To configure your network to use the IPv6 Internet connection type, select IPv6 from the Advanced page to display the IPv6 service options:

2. Select Enable in the Enable IPv6 Support field. (Once IPv6 is enabled the default setting will be IPv6 WAN as DHCPv6 and IPv6 LAN as Stateless). 3. Select the appropriate IPv6 connection method from the drop-down list (DHCPv6 or Static) to specify the method to be used to obtain your WAN IPv6 Address. nEtWoRk SEttingS 4. Click Apply to have changes take effect. Note: The Internet IPv6 service is required for this feature to work over the internet. 5. To disable the IPv6 service, click on the Disable option in the Enable IPv6 Support field. 6. Click Apply to have changes take effect. Once configured using valid IPv6 WAN and LAN configurations, you should not see any errors when you click on the Apply button and the Status page on the main menu will reect the routers new IPv6 address. You should also see the IPv6 address for all IPv6 supported devices on your local network displayed on the Network/Network Status page. 08 / CONFIGURING ADVANCED SETTINGS 126 STaTIC - WaN IPv6 aDDRESS CONNECTION The IPv6 WAN Static configurations are IPv6 settings that you enter manually. These specific IPv6 addresses and settings are not expected to change frequently. 1. To configure IPv6 WAN Static mode, select the Static option on the IPv6 Configuration Control page as shown below:

2. Specify the Static method to be used to obtain your WAN IPv6 Address by entering:

IPv6 WAN Configuration (select Static) Assigned Prefix (A numeric value between 16 and 128) IPv6 WAN Address Default Gateway: Fios Home Router nEtWoRk SEttingS IPv6 (Primary) DNS Address 1 IPv6 (Secondary) DNS Address 2 3. After entering all appropriate IPv6 settings, click Apply to have changes take effect. Static WaN with LaN IPv6 Stateful Settings 1. To configure IPv6 LAN Stateful mode with Static WAN, select the Stateful (DHCPv6) option on the IPv6 Configuration Control page as shown below:

2. Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration (select Stateful from the dropdown list) 08 / CONFIGURING ADVANCED SETTINGS 128 LAN Prefix (automatically populated) Guest Wi-Fi Prefix (automatically populated) IPv6 LAN Address (automatically populated) Guest Wi-Fi IPv6 LAN Address (automatically populated) DHCPv6 Client Address Range (start and end) LAN Link Local Address (automatically populated) Guest Wi-Fi Link Local Address (automatically populated) Subnet ID - set the site topology for your internal site Router Advertisement Lifetime (minutes between 0-150) IPv6 Address Lifetime (minutes between 3-150) 3. After entering all appropriate IPv6 settings, click Apply to have changes take effect. Static WaN with LaN IPv6 Stateless Settings 1. To configure IPv6 LAN Stateless mode with Static WAN, select the Stateless option on the IPv6 Configuration Control page as shown below:

nEtWoRk SEttingS 2. Specify the settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration (select Stateless from the drop-

down list) LAN Prefix (automatically populated) Guest Wi-Fi Prefix (automatically populated) IPv6 LAN Address (automatically populated) 08 / CONFIGURING ADVANCED SETTINGS 130 Guest Wi-Fi IPv6 LAN Address (automatically populated) LAN Link Local Address (automatically populated) Guest Wi-Fi Link Local Address (automatically populated) Subnet ID - set the site topology for your internal site Router Advertisement Lifetime (minutes between 0-150) Option: Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side -

requesting an IPv6 address from any available DHCPv6 servers available on the ISP 3. After entering all appropriate IPv6 settings, click Apply to have changes take effect. DHCPv6 PD - WaN IPv6 aDDRESS CONNECTION The IPv6 WAN DHCPv6 configurations are IPv6 settings that you enter that will allow your IPv6 connection to be updated by the ISP as needed. 1. To configure IPv6 WAN Stateful (DHCPv6) mode, select the DHCPv6-PD option on the IPv6 Configuration Control page as shown below:

nEtWoRk SEttingS 2. Check to either Obtain IPv6 DNS Server address automatically, or Use the following IPv6 DNS Server addresses 3. After entering all appropriate IPv6 settings, click Apply to have changes take effect. DHCPv6 WaN with LaN IPv6 Stateful (DHCPv6) Settings 1. To configure IPv6 WAN Stateful (DHCPv6) mode, select the Stateful (DHCPv6) option on the IPv6 Configuration Control page as shown below:

08 / CONFIGURING ADVANCED SETTINGS 132 2. Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration (select Stateful from the dropdown list) LAN Prefix (automatically populated) Guest Wi-Fi Prefix (automatically populated) IPv6 LAN Address (automatically populated) nEtWoRk SEttingS Guest Wi-Fi IPv6 LAN Address (automatically populated) DHCPv6 Client Address Range (start and end) LAN Link Local Address (automatically populated) Guest Wi-Fi Link Local Address (automatically populated) Subnet ID - set the site topology for your internal site Router Advertisement Lifetime (minutes between 0-150) IPv6 Address Lifetime (minutes between 3-150) 3. After entering all appropriate IPv6 settings, click Apply to have changes take effect. DHCPv6 WaN with LaN IPv6 Stateless Settings 1. To configure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Stateless option on the IPv6 Configuration Control page as shown below:

08 / CONFIGURING ADVANCED SETTINGS 134 2. Specify the settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration (select Stateless from the drop-

down list) LAN Prefix (automatically populated) Guest Wi-Fi Prefix (automatically populated) IPv6 LAN Address (automatically populated) Guest Wi-Fi IPv6 LAN Address (automatically populated) LAN Link Local Address (automatically populated) Guest Wi-Fi Link Local Address (automatically populated) Subnet ID - set the site topology for your internal site Router Advertisement Lifetime (minutes between 0-150) 3. After entering all appropriate IPv6 settings, click Apply to have changes take effect. LaN IPv6 CONFIGURaTION WITHOUT aN IPv6 WaN CONNECTION 1. To configure IPv6 to use either the IPv6 LAN Stateful or Stateless mode without using an IPv6 Internet WAN connection, select the None option on the IPv6 Configuration Control page. nEtWoRk SEttingS 2. After entering all appropriate IPv6 settings, click Apply to have changes take effect. LaN IPv6 Stateful (DHCPv6) with No WaN Settings 1. To configure IPv6 LAN Stateful mode with No WAN connection, select the Stateful option on the IPv6 Configuration Control page as shown below:

08 / CONFIGURING ADVANCED SETTINGS 136 2. Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration (select Stateful from the dropdown list) nEtWoRk SEttingS LAN Prefix (automatically populated) Guest Wi-Fi Prefix (automatically populated) IPv6 LAN Address (automatically populated) Guest Wi-Fi IPv6 LAN Address (automatically populated) DHCPv6 Client Address Range (start and end) LAN Link Local Address (automatically populated) Guest Wi-Fi Link Local Address (automatically populated) Subnet ID - set the site topology for your internal site Router Advertisement Lifetime (minutes between 0-150) IPv6 Address Lifetime (minutes between 3-150) 3. After entering all appropriate IPv6 settings, click Apply to have changes take effect. LaN IPv6 Stateless with No WaN Settings 1. To configure IPv6 LAN Stateless mode with No WAN connection, select the Stateless option on the IPv6 Configuration Control page as shown below:

08 / CONFIGURING ADVANCED SETTINGS 138 2. Specify the settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration (select Stateless from the drop-

down list) LAN Prefix (automatically populated) Guest Wi-Fi Prefix (automatically populated) IPv6 LAN Address (automatically populated) Guest Wi-Fi IPv6 LAN Address (automatically populated) LAN Link Local Address (automatically populated) Guest Wi-Fi Link Local Address (automatically populated) Subnet ID - set the site topology for your internal site Router Advertisement Lifetime (minutes between 0-150) nEtWoRk SEttingS 3. After entering all appropriate IPv6 settings, click Apply to have changes take effect. 8.2e/ ROUTING SETTINGS You can view the routing and IP address distribution rules as well as add, edit, or delete the rules. Routing Table To view the rules:

1. Select Routing in the Network Settings section. 2. To add a new Route, click New route. 08 / CONFIGURING ADVANCED SETTINGS 140 3. Specify the following parameters:

Name select the network type. Destination - enter the destination IP of the destination host, subnet address, network address, or default route. The destination for a default route is 0.0.0.0. Netmask enter the network mask. This is used in conjunction with the destination to determine when a route is used. Gateway enter the IP address of your Fios Home Router. Metric enter a measurement preference of the route. Typically, the lowest metric is the most preferred route. If multiple routes exist to a specific destination network, the route with the lowest metric is used. 4. Click Apply to save changes. nEtWoRk SEttingS Internet Group Management Protocol (IGMP) IGMP allows for managing a single upstream interface and multiple downstream interfaces of the IGMP/MLD (Multicast Listener Discovery)-based forwarding. This function enables the system to send IGMP host messages on behalf of hosts that the system discovers through standard IGMP interfaces. Also, IGMP snooping allows an Ethernet switch to listen in on the IGMP conversation between hosts and routers, while IGMP querier will send out periodic IGMP queries. 1. Choose the IGMP interfaces by clicking on the radio buttons To enable this function:

on the screen. 2. Click Apply to save changes. 8.2f/ IPv4 aDDRESS DISTRIBUTION You can easily add computers configured as DHCP clients to the network. The DHCP server provides a mechanism for allocating IP addresses to these hosts and for delivering network configuration parameters to the hosts. For example, a client (host) sends a broadcast message on the network requesting an IP address for itself. The DHCP server then checks its list of available addresses and leases a local IP address to the host for a specific period of time and simultaneously designates this IP address as taken. At this point, the host is configured with an IP address for the duration of the lease. 08 / CONFIGURING ADVANCED SETTINGS 142 The host can renew an expiring lease or let it expire. If it renews a lease, the host receives current information about network services, as it did during the original lease, allowing it to update its network configurations to reect any changes that occurred since the first connection to the network. If the host wishes to terminate a lease before its expiration, it sends a release message to the DHCP server. This makes the IP address available for use by other hosts. The DHCP server performs the following functions:

Displays a list of all DHCP host devices connected to your Fios Home Router Defines the range of IP addresses that can be allocated in the network allocated Defines the length of time the dynamic P addresses are Provides the above configurations for each network device and can be configured and enabled or disabled separately for each network device Assigns a static lease to a network computer to receive the same IP address each time it connects to the network, even if this IP address is within the range of addresses that the DHCP server may assign to other computer Provides the DNS server with the host name and IP address of each computer connected to the network nEtWoRk SEttingS To view a summary of the services provided by the DHCP server:

1. Select IPv4 Address Distribution in the Network Settings section. 2. You can edit the DHCP server settings for a device. On the IPv4 Address Distribution page, click the Edit icon in the Action column. The DHCP Settings page opens with the device information displayed. 3. To enable the DHCP server, select DHCP Server in the IPv4 Address Distribution field. 4. Once enabled, the DHCP server provides automatic IP assignments (IP leases) based on the preset IP range defined below. 08 / CONFIGURING ADVANCED SETTINGS 144 5. To configure the DHCP server, complete the following fields:

Start IP Address enter the first IP address that your Fios Home Router will automatically begin assigning IP addresses from. Since your Fios Home Routers default IP address is 192.168.1.1, the default start IP address should be 192.162.1.2. End IP Address enter the last IP address that your Fios Home Router will stop at for the IP address allocation. The maximum end IP address range that can be entered is 192.168.1.254. WINS Server determines the IP address associated with a network device. nEtWoRk SEttingS Lease Time in Minutes assigns the amount of time in minutes that each device is assigned an IP address by the DHCP server when it connects to the network. When the lease expires, the server determines if the computer has disconnected from the network. If it has, the server may reassign this IP address to a newly connected computer. 6. Click Apply to save changes. IPv4 address Distribution according to DHCP option 60 (Vendor Class Indentifier) DHCP vendor class is related to DHCP option 60 configuration within the router. User can add option 60 configurations such that particular vendor can get lease from a specified pool of address. The existing vendor class ID, IP address, MAC address and QoS are shown on the screen above. DHCP Connection List You can view a list of the connections currently assigned and recognized by the DHCP server. To view a list of computers:

1. On the IP Address page, click Connection List. 2. To define a new Static Connection with a fixed IP address, click Add Static Connection. 08 / CONFIGURING ADVANCED SETTINGS 146 3. Enter the host name. 4. Enter the fixed IP address to be assigned. 5. Enter the MAC address of the network interface of the computer used with this DHCP static connection. 6. Click Apply to save changes. 8.2g/ IPv6 aDDRESS DISTRIBUTION To view a summary of the services provided by the DHCP server:

1. Select IPv6 Address Distribution in the Network Settings section. 2. You can edit the DHCP server settings for a device. On the IPv6 Address Distribution page, click the Edit icon in the Action column. The DHCP Settings page opens with the device information displayed. 3. To configure the DHCP server complete the following fields:

Start IPv6 Address the starting IPv6 address in the consecutive list of addresses that makes up this LAN pool for the DHCPv6 server. nEtWoRk SEttingS End IPv6 Address the ending IPv6 address in the consecutive list of addresses that makes up this LAN pool for the DHCPv6 server. Lease Time in Minutes assigns the amount of time in minutes that each device is assigned an IP address by the DHCP server when it connects to the network. When the lease expires, the server determines if the computer has disconnected from the network. If it has, the server may reassign this IP address to a newly connected computer. 4. Click Apply to save changes. DHCP Connection List You can view a list of the connections currently assigned and recognized by the DHCP server. To view a list of computers:

1. On the IP Address page, click Connection List. 2. To define a new Static Connection with a fixed IP address, click Add Static Connection. 3. Enter the host name. 4. Enter the fixed IP address to be assigned. 5. Enter the MAC address of the network interface of the computer used with this DHCP static connection. 6. Click Apply to save changes. 08 / CONFIGURING ADVANCED SETTINGS 148 8.2h/ PORT CONFIGURaTION Ethernet port configuration allows you to set up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. To configure the ports:

1. Select Port Configuration in the Network Settings section. 2. To emulate the speed and duplex configuration of the port with which its communicating, select Auto or select the port speed and duplicity. 3. Click Apply to save changes. DatE anD timE 8.3/ DaTE aND TIME You can configure the following settings:

Date and Time Settings sets the time zone and enables Scheduler Rules limits the activation of firewall rules to automatic time updates. specific time periods. 8.3a/ DaTE aND TIME SETTINGS You can set the time zone and enable automatic time updates. To configure the settings:

1. Select Date and Time in the Date and Time section. 2. Select the local time zone. Your Fios Home Router automatically detects daylight saving times for selected time zone. 08 / CONFIGURING ADVANCED SETTINGS 150 3. In the Automatic Time Update section, select the Enabled check box to perform an automatic time update. 4. Define the time server addresses by clicking Add. The Time Server Settings page displays. 5. Enter the IP address or domain name of the time server, then click Apply to save changes. 8.3b/ SCHEDULER RULES Scheduler rules are used for limiting the activation of firewall rules to specific time periods. The time periods are either for days of the week or for hours of each day based on activity or inactivity. To define a rule:

correct. 1. Verify that the date and time of your Fios Home Router is 2. Select Scheduler Rules in the Date and Time section. DatE anD timE 3. Click Add. The Set Rule Schedule page displays. 4. Enter the name of the rule. 5. In the Rule Settings section, specify if the rule is active at the scheduled time or inactive at the scheduled time. 6. Click the Add rule schedule. The Edit Rule Schedule page displays. 08 / CONFIGURING ADVANCED SETTINGS 152 7. Select the active or inactive days of the week. 8. To define a new active or inactive hourly range, click New Hours Range Entry. 9. Enter the start and end time, then click Apply to save changes. 10. Click Apply again to save the rule schedule. 8.4/ DNS SETTINGS You can view and manage the DNS server host name and IP address as well as add a new computer. The DNS server does not require configuration. 8.4a/ DYNaMIC DNS Typically, when connecting to the internet, your router is assigned an unused public IP address from a pool, and this address changes periodically. Dynamic DNS allows a static domain name to be mapped to the dynamic IP address, allowing a computer within your network to be more easily accessible from the internet. DnS SEttingS When using Dynamic DNS, each time the public IP address changes, the DNS database is automatically updated with the new IP address. In this way, even though the IP address changes often, the domain name remains constant and accessible. To set up dynamic DNS:

1. Select Dynamic DNS in the DNS section. 2. To set up a new entry, click the Add button. 08 / CONFIGURING ADVANCED SETTINGS 154 3. Configure the following parameters:

Host Name enter the full domain name for your Dynamic Provider select the Dynamic DNS account provider from User Name enter your user name for your Dynamic DNS Password enter the password for your Dynamic DNS SSL Mode select if your Dynamic DNS service supports DNS domain. the menu. account. account. SSL. 4. Click Apply to save your changes. To edit the host name or IP address:

1. In the Action column, click the Edit icon. The DNS Entry page displays. 2. Edit the settings. 3. Click Apply to save the changes. DnS SEttingS 8.4b/ DNS SERVER You can edit the host name and/or IP address, if the host was manually added to the DNS table. If not, you can only modify the host name. To access the DNS server:

1. Select DNS Server in the DNS section. 2. To view and add computers stored in the DNS table, click Add DNS Entry. The DNS Entry page displays. 3. In the Host Name field, enter the name of the computer, then enter the IP address and click Apply to save changes. 4. Then the DNS Server page displays. 08 / CONFIGURING ADVANCED SETTINGS 156 5. To edit the host name or IP address, click the Edit icon in the Action column. The DNS Entry page displays. Edit the host name and/or IP address, then click Apply to save changes. 6. To remove a host from the DNS table, click the Delete icon in the Action column. 8.5/ MONITORING You can view the details and status of:

System Logging Monitoring Bandwidth Monitoring Full Status/System wide Monitoring of Connections/Traffic 8.5a/ SYSTEM LOGGING System logging provides a view of the most recent activity of your Fios Home Router. In addition, you can view additional logs, such as the security, advanced, firewall, WAN, DHCP, and LAN DHCP. monitoRing To view the system log:

1. In the Monitoring section, click the System Logging link. 2. To view a specific type of log event such as Security Log, WAN DHCP Log, etc., click the appropriate link in the menu on the top. 3. To update the data, click Refresh. 8.5b/ FULL STaTUS/SYSTEM WIDE MONITORING OF CONNECTIONS You can view a summary of the monitored data collected for your Fios Home Router. 08 / CONFIGURING ADVANCED SETTINGS 158 To view your Fios Home Routers full system status and traffic monitoring data:

1. In the Monitoring section, click Full Status/System wide Monitoring of Connections/Traffic Monitoring. monitoRing 2. To modify the connection properties, click the individual connection links. 3. To refresh the page, click Refresh. 4. To continuously refresh the page, click Automatic refresh 8.5c/ BaNDWIDTH MONITORING You can view and monitor the recorded bandwidth usage measured in Kbps. To view the bandwidth:

1. In the Monitoring section, select Bandwidth Monitoring. 2. To refresh the page, click Refresh. 3. To continuously refresh the page, click Automatic refresh on. on. 08 / CONFIGURING ADVANCED SETTINGS 160 8.6/ SYSTEM SETTINGS You can configure various system and management parameters. To configure system settings:

1. Select System Settings in the System section. SYStEm SEttingS 2. In the Router Status section, configure the following:

Wireless Broadband Routes Hostname enter the host name or URL address of your Fios Home Router. Both names are the same. Local Domain view the local domain of the network. 3. In the Wireless Broadband Router section, configure the following by selecting the check box:

Automatic Refresh of System Monitoring Web Pages activates the automatic refresh of system monitoring web pages. Prompt for Password when Accessing via LAN causes your Fios Home Router to ask for a password when trying to connect to the network. Warn User Before Configuration Changes activates user warnings before network configuration changes take effect. 4. 5. In the Session Lifetime field, specify the length of time required before re-entering a user name and password after your Fios Home Router has been inactive. In the Configure number of concurrent users that can be logged into the router field, select the number of users that can access your Fios Home Router at the same time. 08 / CONFIGURING ADVANCED SETTINGS 162 6. Select Remote Administration to configure the remote administration to your Fios Home Router. 7. In the Management Application Ports section, change the primary HTTP management and SSH ports. Refer to 8.1h Remote Administration for using this feature. 8. In the System Logging section, configure the following system log options:

Enable Logging activates system logging. Remote System Notify Level specify the type of information, such as none, error, warning, and information, received for remote system logging. 9. In the Security Logging section, configure the following security logging options:

Low Capacity Notification Enabled activates low capacity notification. This works in conjunction with the Allowed Capacity before Email Notification and System Log Buffer Size. Allowed Capacity before Email Notification specify the capacity before an email notification is sent. System Log Buffer Size specify the size of the system log buffer. SYStEm SEttingS 10. In the Auto WAN Detection section, specify the DHCP timeout. 11. Click Apply to save changes. 09 /

TROUBLE SHOOTING 9.0 Troubleshooting Tips 9.1 Frequently Asked Questions 09 / TROUBLESHOOTING 165 This chapter lists solutions for issues that may be encountered while using your Fios Home Router as well as frequently asked questions. Although the majority of the Fios Routers internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g. complete loss of connectivity, inability to access services, etc.), you may need to take additional steps to resolve the problem. tRouBLESHooting tipS Note: The advanced settings should only be configured by experienced network technicians to avoid adversely affecting the operation of your Fios Home Router and your local network. 9.0/ TROUBLESHOOTING TIPS 9.0a/ IF YOU aRE UNaBLE TO CONNECT TO THE INTERNET:

The first thing to check is whether your Fios Home Router is powered on and is connected to the internet. Check the Unified Button on the front of the Fios Home Router. Be sure to refer to the 1.3a/ FRONT PANEL on page 10 to determine status of the Fios Home Router. Check the WAN cable (Ethernet or coaxial) connecting your Fios Home Router to the internet to make sure it is properly connected on both ends. If the prior tips do not resolve your connection issue, try restarting (rebooting) the router portion of the Fios Home Router by manually pressing the protruding red reset power button on the rear panel of the Fios Home Router for 2-4 seconds (the Router Status LED should go off) to begin rebooting your Fios Home Router. Your Fios Home Router will begin rebooting and will return to service in 3 - 5 minutes depending on your network connection. Check Router Status LED and if it is solid white, try again to access the internet. 09 / TROUBLESHOOTING 167 If rebooting your router does not resolve your connection issue, try power cycling the Fios Home Router by unplugging the power cable from the adapter or the wall and wait 2 minutes. During the 2 min. wait period, also power cycle the network device (e.g. the computer, tablet, etc.) and then plug the power cable back into the Fios Home Router. After 3-5 minutes, recheck the Router Status LED and try again to access the internet. 9.0b/ IF YOU aRE UNaBLE TO CONNECT TO YOUR FIOS HOME ROUTER USING WI-FI:

Be sure your wireless device is within range of your Fios Home Router; move it closer to see if your connection improves. Check your network devices Wi-Fi settings to be sure your devices Wi-Fi is on (enabled) and that you have the correct Wi-Fi network and password (if using a Wi-Fi password) as configured on your Fios Home Router. Be sure you are connecting to the correct Wi-Fi network; check to be sure you are using your Fios Home Routers SSID. In some cases, if using a wireless password, you may need to enter the Wi-Fi password into your network device again to be sure your device accepts the password. Check to be sure you are running the latest software for your network device. tRouBLESHooting tipS Try turning your network devices Wi-Fi off and on, and try to connect. If you have made any changes in your network settings and turning your network devices Wi-Fi off and on does not help, try to restart your network device. You may need to turn the Wi-Fi settings from on to off, and back to on again and apply the changes. If you are still unable to access your Fios Home Router, you may need to try connecting to the Fios Home Router using another network device. If the issue goes away with another network device, the issue is likely with that individual network devices configuration. 9.0c/ aCCESSING YOUR FIOS HOME ROUTER IF YOU aRE LOCkED OUT If your Fios Home Router connection is lost while making configuration changes, a setting that locks access to your Fios Home Routers GUI may have inadvertently been activated. The common ways to lock access to your Fios Home Router are:

Scheduler - If a schedule has been created that applies to the computer over the connection being used, your Fios Home Router will not be accessible during the times set in the schedule. Access Control - If the access control setting for the computer is set to block the computer, access to your Fios Home Router is denied. 09 / TROUBLESHOOTING 169 To gain access, restore the default settings to your Fios Home Router. 9.0d/ RESTORING YOUR FIOS HOME ROUTERS DEFaULT SETTINGS There are two ways to restore your Fios Home Routers default settings. It is important to note that after performing either procedure, all previously save settings on your Fios Home Router will be lost. For additional information regarding the Restore Defaults feature, refer to section 8.1/ Utilities/Save And Restore. Using the tip of a ballpoint pen or pencil, press and hold the Reset button on the back of your Fios Home Router for three seconds. Access the GUI and navigate to the Advanced Settings page. Select the 8.1b Save and Restore option. After saving your configuration, if desired, click the Restore Factory Defaults radio button. For additional details, refer to the 8.1/ Utilities/Save And Restore section of this guide. Note: If you reset or reboot your Fios Home Router, you may also need to disconnect your Fios Home Routers power supply for a few minutes (3 or more) and then reconnect the power cable. However, in order to provide full synchronization to the coxial network, disconnecting and reconnecting the power may be required. tRouBLESHooting tipS 9.0e/ LaN CONNECTION FaILURE To troubleshoot a LAN connection failure:

Verify your Fios Home Router is properly installed, LAN connections are correct, and that the Fios Home Router and communicating network devices are all powered on. Confirm that the computer and Fios Home Router are both on the same network segment. If unsure, let the computer get the IP address automatically by initiating the DHCP function, then verify the computer is using an IP address within the default range of 192.168.1.2 through 192.168.1.254. If the computer is not using an IP address within the correct IP range, it will not connect to your Fios Home Router. Verify the subnet mask address is set to 255.255.255.0. 9.0f/ TIMEOUT ERROR OCCURS WHEN ENTERING THE URL OR IP aDDRESS Verify the following:

All computers are working properly. IP settings are correct. Fios Home Router is on and connected properly. Fios Home Router settings are the same as the computer. 09 / TROUBLESHOOTING 171 For connections experiencing lag or a slow response:

Check for other devices on the network utilizing large portions of the bandwidth and if possible temporarily stop their current utilization and recheck the connection. If lag still exists, clear the cache on the computer and if still needed, unplug the Ethernet cable or disable the wireless connection to the computer experiencing the slow connection and then reconnect or enable the wireless connection and try the connection again. In rare cases you may also need to:

Unplug the Ethernet cable to Fios Home Router and restart the Fios Home Router, wait 1-2 mins. and insert the Ethernet cable again. Under limited circumstances you may use a port forwarding configuration on the router, based on the application you are using (refer to the 7.2/ Port Forwarding section or Verizons support online help for more details). tRouBLESHooting tipS 9.0g/ FRONT UNIFIED BUTTON The front panels Unified Button allows quick access to the Wi-Fi Protected Setup (WPS) feature and handset paging/paring mode. In addition, the Unified Button provides a visual display of the Fios Home Routers current condition. Refer to the chart below for details. Condition Status LED Color Fios Home Router Normal WHITE BLUE Normal operation (solid) Router is booting. (fast blink) Pairing mode (slow blink) Pairing successful (solid) GREEN Wi-Fi has been turned off. (solid) Issue(s) YELLOW RED No internet connection (slow blink) Poor backhaul signal (solid) Hardware/System failure detected (solid) Overheating (fast blink) Pairing Failure (slow blink) Power OFF Power off 9.0h/ REaR LIGHTED INDICaTORS Flash Speed Slow ash Two times per second Fast ash Four times per second 09 / TROUBLESHOOTING 173 Fast ash green Indicates network activity. The traffic can be in WaN Ethernet Unlit Indicates no Ethernet link Solid green Indicates a network link either direction. LaN Ethernet Upper LED Unlit Indicates no 1 Gbps link Solid green Indicates 1 Gbps link Fast ash green Indicates LAN activity. The traffic can be in either direction. LaN Ethernet Lower LED Unlit Indicates no 10/100/1000 Mbps link Solid green Indicates 10/100/1000 Mbps link Unlit Indicates no MoCA network connection to the device Solid green Indicates network link LaN Coax WaN Coax Unlit Indicates no link to the upstream MoCA device Solid green Indicates network link Fast ash green Indicates LAN activity. The traffic can be in either direction FREquEntLY aSkED quEStionS 9.1/ FREQUENTLY aSkED QUESTIONS 9.1a/ IVE RUN OUT OF ETHERNET PORTS ON MY FIOS HOME ROUTER. HOW DO I aDD MORE COMPUTERS OR DEVICES?

Plugging in an Ethernet hub or switch expands the number of ports on your Fios Home Router. Run a straight-through Ethernet cable from the Uplink port of the new hub to the Fios Home Router. Use a crossover cable if there is no Uplink port/switch on your hub, to connect to the Fios Home Router. Remove an existing device from the yellow Ethernet port on your Fios Home Router and use that port. 9.1b/ HOW DO I CHaNGE THE PaSSWORD ON MY FIOS HOME ROUTER GUI?

To change the password:

1. On the main screen, select Advanced, then select Users in 2. Click the Edit in the Action column. The User Settings page the Utilities section. displays. 3. Edit the user name and set a new password. 09 / TROUBLESHOOTING 175 9.1c/ IS THE WIRELESS OPTION ON BY DEFaULT ON MY FIOS HOME ROUTER?

Yes, your Fios Home Routers wireless option is activated out of the box. 9.1d/ IS THE WIRELESS SECURITY ON BY DEFaULT WHEN THE WIRELESS OPTION IS aCTIVaTED?

Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that is printed on the sticker on the rear panel of your Fios Home Router. 9.1e/ WHICH CONNECTION SPEEDS DOES MY FIOS HOME ROUTER SUPPORT?

The Ethernet WAN Internet connection supports 10/100/

1000 Mbps. The LAN Ethernet connections support 10/100/1000 Mbps. The 802.11ax wireless connection supports up to 4800 Mbps The 802.11ac wireless connection supports up to 3120 Mbps and the 802.11n supports up to 450 Mbps, depending on signal quality. 9.1f/ aRE MY FIOS HOME ROUTERS ETHERNET PORTS aUTO-

SENSING?

Yes. Either a straight-through or crossover Ethernet cable can be used. FREquEntLY aSkED quEStionS 9.1g/ CaN I USE aN OLDER WIRELESS DEVICE TO CONNECT TO MY FIOS HOME ROUTER?

Yes, your Fios Home Router can interface with 802.11b, g, n, ac or ax devices. Your Fios Home Router also can be setup to handle only n wireless cards, g wireless cards, b wireless cards, or any combination of the three. 9.1h/ CaN MY WIRELESS SIGNaL PaSS THROUGH FLOORS, WaLLS, aND GLaSS?

The physical environment surrounding your Fios Home Router can have a varying effect on signal strength and quality. The denser the object, such as a concrete wall compared to a plaster wall, the greater the interference. Concrete or metal reinforced structures experience a higher degree of signal loss than those made of wood, plaster, or glass. 9.1i/ HOW DO I LOCaTE THE IP aDDRESS THaT MY COMPUTER IS USING?

In Windows 7 or Windows 10, click the Windows button and select Control Panel, then click View Network Status and Tasks. In the next window, click Local Area Connection. In the Local Area Network Connection Status window, click Details. On Mac OS X, open System Preferences and click the Network icon. The IP address displays near the top of the screen. 09 / TROUBLESHOOTING 177 9.1j/ I USED DHCP TO CONFIGURE MY NETWORk. DO I NEED TO RESTaRT MY COMPUTER TO REFRESH MY IP aDDRESS?

No. In Windows 7, Windows 10 and OSX, unplug the Ethernet cable or wireless card, then plug it back in. 9.1k/ I CaNNOT aCCESS MY FIOS HOME ROUTER GUI. WHaT SHOULD I DO?

If you cannot access the GUI, verify the computer connected to your Fios Home Router is set up to dynamically receive an IP address. 9.1l/ I HaVE a FTP OR WEB SERVER ON MY NETWORk. HOW CaN I MakE IT aVaILaBLE TO USERS ON THE INTERNET?

For a web server, enable port forwarding for port 80 to the IP address of the server. Also, set up the web server to receive that port. Configuring the server to use a static IP address is recommended. For a FTP server, enable port forwarding for port 21 to the IP address of the server. Also, set up the web server to receive that port. Configuring the server to use a static IP address is recommended. FREquEntLY aSkED quEStionS 9.1m/ HOW MaNY COMPUTERS CaN BE CONNECTED THROUGH MY FIOS HOME ROUTER?

Your Fios Home Router is capable of 254 connections, but we recommend having no more than 45 connections. As the number of connections increase, the available speed for each computer decreases. 10 /

SPECIFICaTIONS 10.0 General Specifications 10.1 LED Indicators 10.2 Environmental Parameters 10 / SPECIFICATIONS 180 The specifications for your Fios Home Router are as follows. This includes standards, cabling types and environmental parameters. gEnERaL SpECiFiCationS Note: The specifications listed in this chapter are subject to change without notice. 10.0/ GENERaL SPECIFICaTIONS Model Number: G3100 Standards:

IEEE 802.3x, 802.3u MoCA LAN:

1125 1225 MHz IP:

MoCA:

Speed:

IEEE 802.11b/g/n/ac/ax IP versions 4 and 6 MoCA WAN: 1350 1675 MHz and 975 - 1025 MHz Wired WAN Ethernet:

10/100/1000 Mbps auto-sensing Wired LAN Ethernet:

10/100/1000 Mbps auto-sensing Wireless LAN:

802.11b up to 11 Mbps 802.11g up to 54 Mbps 802.11n up to 450 Mbps 802.11ac up to 1300 Mbps 802.11ac up to 4800 Mbps 10 / SPECIFICATIONS 182 Cabling Type:

Ethernet 10BaseT: UTP/STP Category 3 or 5 Ethernet 100BaseT: UTP/STP Category 5 Ethernet 1000BaseT: UTP/STP Category 5e Firewall:

ICSA certified 10.1/ LED INDICaTORS Front Panel:

Unified Button: Router Status LED Rear Panel:

WAN Coax, LAN Coax, WAN Ethernet, and LAN Ethernet [4]

EnviRonmEntaL paRamEtERS 10.2/ ENVIRONMENTaL PaRaMETERS DIMENSIONS aND WEIGHT Fios Home Router (unit only):

Complete System (inc. packaging):

Size: 5.32 wide x 9.27 high x 5.94 deep Weight: 2.50 lbs / 1.138 kg Size: 12.24 wide x 6.26 high x 7.09 deep Weight: 4.00 lbs ~ 4.05 lbs / 1.81 kg ~

1.83 kg Power:

External, 12V, 3.5A Screws (optional):

PH TP+N: 0.157 x 0.984 Anchor PE: 0.197 x 0.984 Certifications:

FCC, UL 60950-1 Operating Temperature: 5 C to 40 C (41 F to 104 F) Storage Temperature: -5 C to 50 C (23 F to 122 F) Operating Humidity:

5% to 85%

Storage Humidity:

5% to 93% (non-condensing) 11 /

NOTICES 11.0 Regulatory Compliance Notices 11 / NOTICES 185 This chapter lists various compliance and modification notices, as well as the NEBS requirements and GPL. REguLatoRY CompLianCE notiCES 11.0/ REGULaTORY COMPLIaNCE NOTICES 11.0a/ Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. 11 / NOTICES 187 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. RF Exposure:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 32 cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 2.4GHz operation of this product in the U.S.A. is firmware-limited to channels 1 through 11. This device is restricted for indoor use. REguLatoRY CompLianCE notiCES 11.0b/ Safety Warning:

is TNV-1 circuit. 1. The circuit of cable distribution system under consideration 2. The common sides or earthed side of the circuit are connected to the screen of the coaxial cable through an antenna connector of tuner and to all accessible parts and circuits (SELV, LCC and accessible metal parts). 3. The screen of the coaxial cable is intended to be connected to earth in the building installation. 11.0c/ alerte de scurit:

1. Le circuit de distribution par cble considr est le circuit TNV-1. 2. Les cts communs ou ct terre du circuit sont connects lcran du cble coaxial via un connecteur dantenne du syntoniseur et toutes les parties et circuits accessibles

(SELV, LCC et parties mtalliques accessibles). 3. Lcran du cble coaxial est destin tre mis la terre dans linstallation du btiment. The cable distribution system should be grounded (earthed) in accordance with ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93, Grounding of Outer Conductive Shield of a Coaxial Cable. Le systme de distribution par cble doit tre mis la terre conformment ANSI / NFPA 70, Code national de llectricit

(NEC), en particulier la section 820.93, Mise la terre du blindage conducteur extrieur dun cble coaxial. 11 / NOTICES 189 Caution: The Broadband Home Router must be installed inside the home. The Router is not designed for exterior installation. 11.0d/ GENERaL PUBLIC LICENSE This product contains certain software that is covered by open source licensing requirements. Copies of the licenses and a downloadable copy of the source code for the open source software that is used in this product are available on the following website:

http://verizon.com/opensource/

All open source software contained in this product is distributed WITHOUT ANY WARRANTY. All such software is subject to the copyrights of the authors and to the terms of the applicable licenses included in the download. You may also obtain a copy of the source code for the open source software used in this product for a period of three years after your receipt of the product by sending a check for $10, payable to VERIZON, to the address below:

Verizon One Verizon Way Basking Ridge, NJ 07920 Attn: Legal, Open Source Requests Note: This information is provided for those who wish to edit or otherwise change such programs. You do not need a copy of any of such open source software source code to install or operate the device.

FCC uur ary my Uh for ID: RA Ce) aura acne Ea his devi ea XG310(

Peau eae Pally aur UT) att on Nal Sur:

Oe nuh not cau Etat ce that Para tat Pa a Te Pa. ta nies LAWN & ral LAW 2 18

Arcadyan Technology Corporation No.8, Sec.2, Guangfu Rd.,Hsinchu, 30071 Taiwan Confidential Letter Date: 2020/2/27 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 Subject: Request for Confidentiality FCC IDRAXG3100V1 To Whom It May Concern:

Schematics Long Term Confidentiality Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, we hereby respectfully request confidential treatment of information accompanying this application as outlined below:

Block Diagrams Operational Description The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these matters might be harmful to the Applicant and provide unjustified benefits to its competitors. We understand that pursuant to Rule 0.457, disclosure of this Application and all accompanying documentation will not be made before the date of the Grant for this application. Short Term Confidentiality Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, we hereby respectfully request short-term confidential treatment of information accompanying this application as outlined below until 180 days after the Grant Date of Equipment Authorization in order to ensure sensitive business information remains confidential until the actual marketing of the device:

External Photos Internal Photos Test Setup photos Users Manuals Sincerely, Applicants company name

: Arcadyan Technology Corporation Applicants company address

: No.8, Sec.2, Guangfu Rd.,Hsinchu, 30071 Taiwan Signature

Name and Job Title

: Simon Liu / Manager E-Mail Tel Fax

simon_liu@arcadyan.com

: +886-3-5727000 #14250

: +886-3-5727063

Arcadyan Technology Corporation No.8, Sec.2, Guangfu Rd.,Hsinchu, 30071 Taiwan Expedited Review Letter Date: 2020/2/27 To: Federal Communications Commission Authorization and Evaluation Division Subject: Expedited Review Approval FCC IDRAXG3100V1 To Whom It May Concern We, the undersigned, Arcadyan Technology Corporation, hereby declare to RAXG3100V1 and RAXG3100 are identical, the difference of them only in FCC ID and Applicant information. We had provided the sample (FCC ID:

RAXG3100) for sample test. Hope RAXG3100V1 could avoid sample request to expedite the review. FCC ID (RAXG3100) of Previously Granted DFS Devices FCC ID (RAXG3100V1) of New Application Technology: (i.e.; 802.11x, frame based, MIMO, smart antenna, etc.) Answer: 802.11 a/b/g/n/ac/ax Bandwidth information and differences Answer: 20MHz & 40MHz & 80MHz & 160MHz Antenna information and differences for the minimum gain antennas. Answer: The minimum antenna gain for Band 2 / Band 3 is 0.4dBi. Differences in DFS functioning, circuitry, software, etc Answer: Identical DFS algorithm both in software. Same as left side list Same as left side list Same as left side list Same as left side list Differences between the products such as TX power, modulation, receivers, processing circuitry, etc. Same as left side list Answer: Identical product in software. Names of the test labs for the various Grants Answer: Only one test lab (Sporton). Sincerely yours, Same as left side list Applicants company name

: Arcadyan Technology Corporation Applicants company address

: No.8, Sec.2, Guangfu Rd.,Hsinchu, 30071 Taiwan Signature

Name and Job Title

: Simon Liu / Manager E-Mail Tel Fax

: simon_liu@arcadyan.com

: +886-3-5727000 #14250

: +886-3-5727063

Arcadyan Technology Corporation No.8, Sec.2, Guangfu Rd.,Hsinchu, 30071 Taiwan Power of Attorney Date: 2020/2/27 I hereby have entrusted the following person to be a proxy regarding application for Type Certification. Address

: No.8, Lane 724, Bo-ai St., Jhubei City, HsinChu County 302, Taiwan, R.O.C. e-mail

Leohuang@sporton.com.tw I am therefore responsible for the contents of the application. Brand name and model type of the specified radio equipment: Verizon / G3100 Dear Sir, Sporton International Inc. Name

Leo Huang Job Title

: Manager FCC ID: RAXG3100V1 Sincerely, Applicants company name

: Arcadyan Technology Corporation Applicants company address

: No.8, Sec.2, Guangfu Rd.,Hsinchu, 30071 Taiwan Signature

Name and Job Title

: Simon Liu / Manager E-Mail Tel Fax

simon_liu@arcadyan.com

: +886-3-5727000 #14250

: +886-3-5727063

Arcadyan Technology Corporation No.8, Sec.2, Guangfu Rd.,Hsinchu, 30071 Taiwan SDoC Attestation Letter Date: 2020/2/27 We Arcadyan Technology Corporation, as the grantee of this project (FCC ID: RAXG3100V1 / Brand Name: Verizon /

Model No.: G3100), would like to declare that the composite portion categorized as computer peripheral has been authorized under the Supplier's Declaration of Conformity procedures. The final product shall consequently comply with the FCC rule applied for SDoC Procedure. Regards, Sincerely, E-Mail Tel Fax Applicants company name

: Arcadyan Technology Corporation Applicants company address

: No.8, Sec.2, Guangfu Rd.,Hsinchu, 30071 Taiwan Signature

Name and Job Title

: Simon Liu / Manager

simon_liu@arcadyan.com

: +886-3-5727000 #14250

: +886-3-5727063

Arcadyan Technology Corporation No.8, Sec.2, Guangfu Rd.,Hsinchu, 30071 Taiwan TPC Declaration Letter Date: 2020/2/27 We, Arcadyan Technology Corporation, declare that the device supports the TPC function in final F/W when EUT is sold to FCC FCC IDRAXG3100V1 To Whom It May Concern:

market. Regards, Sincerely yours, E-Mail Tel Fax Applicants company name

: Arcadyan Technology Corporation Applicants company address

: No.8, Sec.2, Guangfu Rd.,Hsinchu, 30071 Taiwan Signature

Name and Job Title

: Simon Liu / Manager

simon_liu@arcadyan.com

: +886-3-5727000 #14250

: +886-3-5727063