FCC ID: RAXXCI55AX TITAN II

Verizon Internet Gateway USER GUIDE Model ARC-XCI55AX 2022 Verizon 03 /

WI-FI SETTINGS 3.0 Overview 3.1 Basic Settings 33 34 3.2 Advanced Settings 43 04 /

CONNECTED DEVICES 4.0 Device Settings 4.1 Setting Parental Controls 51 56 4.2 Universal Plug & Play 60 01 /

INTRODUCTION 1.0 Inside the box 1.1 Getting to Know Your Verizon Internet Gateway 5 5 1.2 Setting Up Your Verizon 9 Internet Gateway 02 /

CONFIGURING YOUR VERIZON INTERNET GATEWAY 2.0 Configure Your Verizon Internet Gateway 14 2.1 Expanding Wi-Fi Coverage 2.2 Computer Network Configuration 2.3 Main Screen 19 20 27 CONTENTS 3 07 /

SPECIFICATIONS 7.0 General Specifications 7.1 Connections 167 168 08 /

NOTICES 8.0 Regulatory Compliance 171 Notices 05 /

CONFIGURING ADVANCED SETTINGS 5.0 Security & Firewall 5.1 Network Settings 5.2 Diagnostics &

Monitoring 5.3 System 06 /

TROUBLESHOOTING 6.0 Troubleshooting Tips 6.1 Frequently Asked Questions 67 83 130 136 153 160 http://support.verizon.com/router | 2022 Verizon. All Rights Reserved TABLE OF CONTENTS 01 /

INTRODUCTION 1.0 Inside the box 1.1 Getting to Know Your Verizon Internet Gateway 1.2 Setting Up Your Verizon Internet Gateway INSIDE ThE bOx 1.0/ INSIDE ThE bOx Inside the product package you should find the following items. Contact Verizon if any item is missing or damaged. Verizon Internet Gateway Power adapter Ethernet Cable 1.1/ GETTING TO KNOW YOUR VERIZON INTERNET GATEWAY Your Verizon Internet Gateway provides fast dual-band Wi-Fi (with channel steering) for all your devices, and features built-in network security as well as parental controls, guest Wi-Fi and automatic software updates. 01 / INTRODUCTION 6 Take a moment to familiarize with your product:

http://support.verizon.com/router | 2022 Verizon. All Rights Reserved GETTING TO KNOW YOUR VERIZON INTERNET GATEWAY 1.1a/ RESET bUTTON If you experience difficulties with your router or you want to revert all settings that you have changed, the reset function allows you to reset the router back to its factory default state. To perform a factory reset and return the Verizon Internet Gateway to default settings, press and hold the reset button for 3+ seconds. The LED will flash yellow to indicate a reset has been triggered, followed by fading in/out (white) while the router restarts. 1.1b/ WPS WPS is an easy way to add supported Wi-Fi devices to your network. Press the WPS button on the back of the Gateway to activate WPS. You will need to activate WPS on your Wi-Fi device too. Refer to 3.1d/ Wi-Fi Protected Setup (WPS) on page 40. 1.1c/ LED The LED indicates the system and connection status, and WPS activity. Front LED Mode Status LED Pattern Bootup System Off Off System Booting Soft blink White Firmware update

(FOTA) Fast blink white 01 / INTRODUCTION 8 Front LED Mode Status LED Pattern Passing signal Solid White No Signal, Cold SIM Solid Red No SIM Card Hard blink red Setup complete 50% bright White Wi-Fi disabled by user Solid Green WPS Paring Hard blink Blue Factory Reset Fast blink yellow FW Error Soft blink red Cellular signal (or after single click pair button) Regular usage Paring Other Ethernet Port LED Mode Status Left LED Right LED Wired LAN connection Ethernet >

100M* Link

* Threshold level can be decided based on port capability Ethernet >

100M* Activity Ethernet <

100M* Link Ethernet <

100M* Activity No Ethernet connection Off Off Solid White Blinking White Solid Yellow Off Blinking Yellow Off Off Off http://support.verizon.com/router | 2022 Verizon. All Rights Reserved 1.2/ SETTING UP YOUR VERIZON INTERNET GATEWAY Your Verizon Internet Gateway comes with a pre-installed SIM card and can be up and running in just a couple of minutes. 1.2a/ POSITIONING YOUR VERIZON INTERNET GATEWAY For the best wireless signal transmission from the Gateway to your network devices:

Place the Gateway in a central area near a window. Avoid keeping the device in the basement to get better signal. Avoid having obstacles near the device, clear any objects near the window that could interfere with getting a signal. Keep the Gateway away from metal obstructions and away from direct sunlight. Keep the Gateway away from 802.11g or 20MHz only Wi-Fi devices, 2.4GHz computer peripherals, Bluetooth devices, cordless phones, transformers, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss. 1.2b/ SETUP REQUIREMENTS To configure your wireless network via computer, you need a computer that meets the following system requirements:

SETTING UP YOUR VERIZON INTERNET GATEWAY 01 / INTRODUCTION 10 For Wired Connection: Ethernet RJ-45 (LAN) port

(10Base-T/100Base-TX/1000Base-TX) For Wi-Fi Connection: IEEE 802.11a/b/g/n/ac/ax wireless capability An installed TCP/IP service Web browser such as Microsoft Edge, Firefox, Safari, or Google Chrome 1.2c/ SETTING UP Before you begin, if you are replacing an existing router, disconnect it. Remove all old router components, including the power supply. They will not work with your new Verizon Internet Gateway. 1. Plug the Verizon Internet Gateway into a power outlet with the included power adapter. 2. Wait for a couple of minutes for the Gateway to power up and establish an LTE/5G connection. The LED should display on

(white) after starting up. 3. Thats it! You can connect your Internet devices to the Gateways Wi-Fi networks named Verizon_<your network>

(check your routers product label on the bottom side for your unique Wi-Fi network name and password). You can also connect Internet devices to your Gateway by connecting the devices LAN ports with an Ethernet cable. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved Wi-Fi Network The Verizon Internet Gateway has one Wi-Fi name supporting 2.4 GHz and 5 GHz signals. The Self-Organizing Network

(SON) feature lets your devices move between the two signals automatically for an optimized Wi-Fi connection. 4. Go to 2.3/ Main Screen to login to your Gateway and configure settings such as Wi-Fi security. SETTING UP YOUR VERIZON INTERNET GATEWAY 02 /

CONFIGURING YOUR VERIZON INTERNET GATEWAY 2.0 Configure Your Verizon Internet Gateway 2.1 Expanding Wi-Fi Coverage 2.2 Computer Network Configuration 2.3 Main Screen 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY 13 Connecting your Verizon Internet Gateway and accessing its web-based User Interface (UI) are both simple procedures. Accessing the UI may vary slightly, depending on your devices operating system and web browser. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved CONFIGURE YOUR VERIzON INtERNEt GatEwaY 2.0/ CONFIGURE YOUR VERIZON INTERNET GATEWAY 1. Open a web browser on the device connected to your Verizon Internet Gateway network. 2. In the browser address field (URL), enter:

mynetworksettings.com, then press the Enter keyboard. Enter key on your Alternately, you can enter: https://192.168.1.1 Your 3. You may see a security message warning that Your connection is not private connection is not private when you visit mynetworksettings. com (https://192.168.1.1) for GUI management. To get to the login screen, click the ADVANCED Proceed ADVANCED button, then on Proceed to 192.168.1.1 (unsafe) link. to 192.168.1.1 (unsafe) 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY 15 4. The login screen will appear. The first time you access your Verizon Internet Gateway, an Easy Setup Wizard displays to help step you through the setup process. 5. On the Log in to 5G Internet Gateway Log in to 5G Internet Gateway screen, enter the password that is printed next to the Password on the label on the bottom of your Gateway. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved CONFIGURE YOUR VERIzON INtERNEt GatEwaY 6. Click Continue Continue. The Change Wi-Fi name Change Wi-Fi name screen displays. Move the selector to onon for setting up your Guest Wi-Fi personalize your Guest Wi-Fi Name and Password. Guest Wi-Fi to 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY 17 For your protection, your Verizon Internet Gateway is pre-

set at the factory to use WPA2 (Wi-Fi Protected Access II) encryption for your Wi-Fi network. This is the best setting for most users and provides security. 7. Click Continue Continue. The Apply Wi-Fi changes Apply Wi-Fi changes screen appears. You have an option of saving the Wi-Fi settings as an image on your device by clicking the Save as image you click Save as image an image, click Apply Verizon Internet Gateway. Save as image to save your Wi-Fi settings as Apply to save the Wi-Fi changes to your Save as image button. After Note: If you select Save as image web browsers download folder. Save as image, the image file is saved to your http://support.verizon.com/router | 2022 Verizon. All Rights Reserved CONFIGURE YOUR VERIzON INtERNEt GatEwaY Important: If you are on a Wi-Fi device when setting up your Verizon Internet Gateway, you will be disconnected from the Wi-Fi network when you change the Wi-Fi name or Wi-Fi password. When this occurs, your Verizon Internet Gateway will detect this situation and prompt you to reconnect using the new settings. The Youre all set up!

Youre all set up! screen displays once your Gateway verifies the final settings and has successfully connected to the internet Go to Network Settings to and is ready for use. You can click on Go to Network Settings access the main screen of the Verizon Internet Gateway. 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY 19 If your Verizon Internet Gateway is subsequently reset to the factory default settings, the settings printed on the label will again be in effect. If your Verizon Internet Gateway fails to connect, follow the troubleshooting steps in the Troubleshooting section of this guide. 2.1/ ExPANDING WI-FI COVERAGE Connecting one or more of Verizons Extenders to the Verizon Internet Gateway allows you to extend Wi-Fi signal range and to eliminate Wi-Fi dead zones on your Wi-Fi network. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved COmpUtER NEtwORk CONFIGURatION 2.1a/ WI-FI INSTALLATION 1. Place the extender directly next to the Verizon Internet Gateway. 2. Connect the power cord to your extender then to an electrical outlet. 3. When the light on the extender is solid yellow, press and hold the buttons on your Gateway and extender for 2+ seconds until they slowly begin to blink blue. 4. The lights on the Gateway and extender should turn solid blue while the Wi-Fi connection is initiating and solid white when the connection is complete. 5. Once the Wi-Fi connection is complete, you can unplug and move the extender to an area between your Gateway and an area with spotty Wi-Fi coverage. Once plugged in again, the light should turn solid white again within a few minutes. Youre all set! Your devices will connect automatically with the same Wi-Fi network name and password as your Verizon Internet Gateway. 2.2/ COMPUTER NETWORK CONFIGURATION Each network interface on your computer should either automatically obtain an IP address from the upstream Network DHCP server (default configuration) or be manually configured with a statically defined IP address and DNS address. We recommend leaving this setting as it is. 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY 21 2.2a/ CONFIGURING DYNAMIC IP ADDRESSING To configure a computer to use dynamic IP addressing:

WINDOWS 7/8 1. 2. In the Control Panel, locate Network and Internet View Network Status and Tasks. View Network Status and Tasks Network and Internet, then select View your active networks Connect or disconnect In the View your active networks Connect or disconnect section, click Local Area Connection Connections Local Area Connection in the Connections field. The Local Area Connection Status window displays. 3. Click Properties window displays. Properties. The Local Area Connection Properties 4. Select Internet Protocol Version 4 (TCP/IPv4) Internet Protocol Version 4 (TCP/IPv4), then click Properties. The Internet Protocol Version 4 (TCP/IPv4) Properties Properties window displays. 5. Click the Obtain an IP address automatically Obtain an IP address automatically radio button. 6. Click the Obtain DNS server address automatically Obtain DNS server address automatically radio button, then click OKOK. 7. In the Local Area Connection Properties window, click OKOK to save the settings. 8. To configure Internet Protocol Version 6 (TCP/IPv6) to use dynamic IP addressing, repeat steps 1 to 7. However Internet Protocol Version 6 (TCP/

for step 4, select Internet Protocol Version 6 (TCP/

IPv6) IPv6) in the Properties Verizon Internet Gateway configuration). Properties option (refer to IPv6 section for http://support.verizon.com/router | 2022 Verizon. All Rights Reserved COmpUtER NEtwORk CONFIGURatION WINDOWS 10 1. On the Windows desktop, click on the StartStart icon. Select Network & Internet. Settings and click Network & Internet Settings 2. Ethernet. In the Network & Internet, click Ethernet 3. Select Network and Sharing Center View your basic Network and Sharing Center. The View your basic network information and set up connections network information and set up connections window displays. 4. View your active networks, click Ethernet In the View your active networks Connections field. The Ethernet Status Connections Ethernet Status window displays. Ethernet in the 5. Click Properties Properties. The Ethernet Properties Ethernet Properties window displays. 6. Select Internet Protocol Version 4 (TCP/IPv4) Internet Protocol Version 4 (TCP/IPv4), then click Properties Internet Protocol Version 4 (TCP/IPv4) Properties. The Internet Protocol Version 4 (TCP/IPv4) Properties window displays. Properties 7. Click the Obtain an IP address automatically Obtain an IP address automatically radio button. 8. Click the Obtain DNS server address automatically Obtain DNS server address automatically radio button, then click OKOK. 9. Local Area Connection Properties window, click OK OK to In the Local Area Connection Properties save the settings. 10. To configure Internet Protocol Version 6 (TCP/IPv6) to use dynamic IP addressing, repeat steps 1 to 9. However for step 6, select Internet Protocol Version 6 (TCP/

Internet Protocol Version 6 (TCP/

IPv6) in the Properties IPv6) Verizon Internet Gateway configuration). Properties option (refer to IPv6 section for 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY 23 MACINTOSh OS x 1. Click the Apple menu displays. Apple icon in the top left corner of the desktop. A 2. Select System Preferences System Preferences. The System Preferences window displays. Network. 3. Click Network 4. Verify that Ethernet Ethernet, located in the list on the left, is Connected. highlighted and displays Connected Assist Me. 5. Click Assist Me 6. Follow the instructions in the Network Diagnostics Assistant. 2.2b/ CONNECTING OThER COMPUTERS AND NETWORK DEVICES You can connect your Verizon Internet Gateway to other computers or set top boxes using an Ethernet cable or Wi-Fi connection. EThERNET 1. Plug one end of an Ethernet cable into one of the Ethernet ports on the bottom of your Verizon Internet Gateway. 2. Plug the other end of the Ethernet cable into an Ethernet port on the computer. 3. Repeat these steps for each computer to be connected to your Verizon Internet Gateway using Ethernet. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved COmpUtER NEtwORk CONFIGURatION CONNECTING A WI-FI DEVICE USING WPS Wi-Fi Protected Setup (WPS) is an easier way for many devices to set up a secure Wi-Fi network connection. Instead of manually entering passwords or multiple keys on each Wi-Fi client, such as a laptop, printer, or external hard drive, your Verizon Internet Gateway creates a secure Wi-Fi network connection. In most cases, this only requires the pressing of two buttons one on your Verizon Internet Gateway and one on the Wi-Fi client. This could be either a built-in button or one on a compatible Wi-Fi adapter/card, or a virtual button in software. Once completed, this allows Wi-Fi clients to join your Wi-Fi network. To initialize the WPS process, you can either press and hold the unified button located on the front of your Verizon Internet Gateway for more than two seconds or use the UI and press the on-screen button. You can easily add Wi-Fi devices to your Wi-Fi network using the WPS option if your Wi-Fi device supports the WPS feature. To access WPS using the user interface:

1. From the BasicBasic menu, select Wi-FiWi-Fi settings, then click Wi-Fi Protected Setup. Wi-Fi Protected Setup 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY 25 2. Enable the protected setup by moving the selector to onon. 3. Use one of the following methods:

If your Wi-Fi client device has a WPS button, press the unified button on your Gateway for more than two seconds, then click the Start WPS to start the WPS registration process. Option 1 Start WPS button in the Option 1 If your client device has a WPS PIN, locate the PIN printed on the clients label or in the client documentation. Enter the PIN number in the Option 2 Option 2 on the user interface. Register. Click Register Alternatively, you can enter the Gateways PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your Wi-Fi device. 4. After pressing the unified button (WPS) on your Gateway, you have two minutes to press the WPS button on the client device before the WPS session times out. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved COmpUtER NEtwORk CONFIGURatION When the unified button (WPS) on your Gateway is pressed, the Status LED on the front of your Gateway begins flashing blue. The flashing continues until WPS pairing to the client device completes successfully. At this time, the Status LED turns solid blue. If WPS fails to establish a connection to a Wi-Fi client device within two minutes, the Status LED on your Gateway flashes red for two minutes to indicate the WPS pairing process was unsuccessful. After flashing red, the light returns to solid white to indicate that Wi-Fi is on. Note: Wi-Fi Protected Setup (WPS) cannot be used if WPA3 security is enabled or SSID broadcast is disabled or if MAC address authentication is enabled with an empty white list. CONNECTING A WI-FI DEVICE USING A PASSWORD 1. Verify each device that you are connecting with Wi-Fi has built-in Wi-Fi or an external Wi-Fi adapter. 2. Open the devices Wi-Fi settings application. 3. Select your Verizon Internet Gateways Wi-Fi network name

(SSID) from the devices list of discovered Wi-Fi networks. 4. When prompted, enter your Verizon Internet Gateways Wi-Fi password (WPA2 or WPA3 key) into the devices Wi-Fi settings. Your Gateways default Wi-Fi network name and password are located on the sticker on the bottom of your Verizon Internet Gateway. 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY 27 5. Verify the changes were implemented by using the devices web browser to access a site on the internet. 6. Repeat these steps for every device that you are connecting with Wi-Fi to your Gateway. 2.3/ MAIN SCREEN When you log into your Gateway, the dashboard main page displays the navigation menus of Basic and Advanced settings, Wi-Fi settings, Devices, Parental Controls, and connection status, and Basic quick links. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved maIN SCREEN The configuration options available via the left-hand main menu are described in the following chapters:

Basic Settings System - this chapter Wi-Fi - Chapter 3 Devices - Chapter 4 Advanced Settings - Chapter 5 2.3a/ SYSTEM SYSTEM STATUS To view the status:

1. Access the dashboard HomeHome page. 2. You can quickly view your Gateways status by clicking System\System Status on the screen. This section System\System Status displays the status of your Gateways local network

(LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Internet Gateway and Wi-Fi extender(s)

(ifconnected). 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY 29 http://support.verizon.com/router | 2022 Verizon. All Rights Reserved maIN SCREEN OPEN SOURCE SOFTWARE To view: From the BasicBasic menu, select System Open Source Software. then click Open Source Software System from the left pane and 03 /

WI-FI SETTINGS 3.0 Overview 3.1 Basic Settings 3.2 Advanced Settings 03 / WI-FI SETTINGS 32 Wi-Fi networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and configuring Wi-Fi security options. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved OVERVIEw 3.0/ OVERVIEW Your Verizon Internet Gateway provides you with Wi-Fi connectivity using the 802.11a, b, g, n, ac or ax standards. These are the most common Wi-Fi standards. 802.11b has a maximum data rate of 11 Mbps, 802.11a and 802.11g have a maximum data rate of 54 Mbps, 802.11n has a maximum data rate of 450 Mbps, 802.11ac has a maximum data rate of 3.12Gbps, and 802.11ax has a maximum data rate of 4.8 Gbps. 802.11b and g standards operate in the 2.4 GHz range. 802.11ac operates in the 5 GHz range. 802.11n and ax operate in both the 2.4 GHz and 5 GHz ranges. Note: 802.11a, 802.11b, and 802.11g are legacy modes and are not recommended. Even one such device connected to the network will slow your entire Wi-Fi network. The Wi-Fi service and Wi-Fi security are activated by default. The level of security is preset to WPA2 encryption using a unique default WPA2 key (also referred to as a passphrase or password) pre-

configured at the factory. This information is displayed on a sticker located on the bottom of your Verizon Internet Gateway. Your Gateway integrates multiple layers of security. These include Wi-Fi Protected Access, and firewall. 03 / WI-FI SETTINGS 34 3.1/ bASIC SETTINGS 3.1a/ PRIMARY NETWORK You can configure the basic security settings for either 2.4 GHz or 5 GHz of your Wi-Fi network. To configure the basic security radio, SSID and security settings:

1. From the Basic Basic menu, select Wi-Fi Wi-Fi from the left pane and Primary Network. then click Primary Network 2. To activate the Wi-Fi radio, move the selector to onon. If the radio is not enabled, no Wi-Fi devices will be able to connect to the home network. 3. If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically. Note: The SSID is the network name. All devices must use the same SSID. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved BaSIC SEttINGS 4. To configure the Wi-Fi Security Security, click the setup button and select WPA2 WPA2 or WPA3WPA3. Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your Gateway and your local network. Broadcast Wi-Fi network name (SSID) Broadcast Wi-Fi network name (SSID) You can configure the Verizon Internet Gateways SSID broadcast capabilities to allow or disallow Wi-Fi devices from automatically using a broadcast SSID name to detect your gateway Wi-Fi network. To enable SSID broadcasting, move the selector to onon. SSID broadcast is enabled by default. The SSID of the Wi-Fi network will be broadcast to all Wi-Fi devices. 03 / WI-FI SETTINGS 36 To disable SSID broadcasting, move the selector to off. off. The public SSID broadcast will be hidden from all Wi-Fi devices. You will need to manually configure additional Wi-Fi devices to join the Wi-Fi network. MAC Authentication MAC Authentication You can configure your Gateway to limit access to your Wi-Fi network to only those devices with specific MAC addresses. To set Wi-Fi MAC authentication:

Edit List. 1. To setup access control, click on the Edit List 2. Select either:

Access List allows the listed devices to access the Wi-Fi Access List network. Warning: This will block Wi-Fi network access for all devices not in the list. Only devices in the list will be able to connect to the Wi-Fi network. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved BaSIC SEttINGS Device Access Device Access Wi-Fi devices will be able to access the Wi-Fi network if they use the correct Wi-Fi password. Add new 3. Enter the MAC address of a device and click Add new device. device 4. Repeat step 2 and step 3 to add additional devices, as needed. 5. When all changes are complete, click Apply Changes Apply Changes to save the changes. 3.1b/ GUEST NETWORK The Guest Network Guest Network is designed to provide internet connectivity to your guests but restricts access to your primary network and shared files. The primary network and the guest network are separated from each other through firewalls. You create one Guest Wi-Fi SSID and one password, and use it for all guests. The guest network SSID does not change when you make a change to your primary network SSID. The Verizon Internet Gateway is shipped from the factory with Guest Wi-Fi turned off. The default SSID for Guest Wi-Fi is preconfigured at the factory to the default Wi-Fi network name

(SSID) which is displayed on a sticker located on the bottom of the Gateway followed by hyphen guest (-Guest). For example if the Gateway is shipped with a default SSID of Verizon-ABCDE then the default SSID for Guest Wi-Fi is Verizon-ABCDE-Guest. 03 / WI-FI SETTINGS 38 To configure the security settings for your guest network:

1. From the Basic Guest Basic menu, select Wi-Fi Wi-Fi and then click Guest Network. Network 2. Move the selector to onon. 3. If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically. 4. Press Apply Changes Apply Changes to save the changes. Important: It is not recommended to create a guest network without a password. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved BaSIC SEttINGS 3.1c/ IOT NETWORK The Gateway supports connection of multiple IoT devices on a separate Wi-Fi SSID. The IoT Network is designed to provide an easier setup experience for your Internet of Things (IoT) devices which benefit from connecting to the 2.4 GHz band while keeping your Primary Network settings unchanged. IoT devices and Primary devices can communicate with no firewall restrictions separating them. The Verizon Internet Gateway is shipped from the factory with IoT Wi-Fi turned off. The default SSID for IoT Wi-Fi is preconfigured at the factory to the default Wi-Fi network name (SSID) which is displayed on a sticker located on the bottom of the Gateway followed by hyphen IoT (-IoT). For example if the Gateway is shipped with a default SSID of Verizon-ABCDE then the default SSID for IoT Wi-Fi is Verizon-ABCDE-IoT. 03 / WI-FI SETTINGS 40 To enable IoT Wi-Fi link:

1. From the Basic IoT Basic menu, select Wi-Fi Wi-Fi and then click IoT Network. Network 2. Move the selector to on.on. 3. If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically. 4. Press Apply Changes Apply Changes to save the changes. 3.1d/ WI-FI PROTECTED SETUP (WPS) Wi-Fi Protected Setup (WPS) is an easier way for many devices to set up a secure Wi-Fi network connection. Instead of manually entering passwords or multiple keys on each Wi-Fi client, such as a laptop, printer, or external hard drive, your Verizon Internet Gateway creates a secure Wi-Fi network connection. In most cases, this only requires the pressing of two buttons one on your Verizon Internet Gateway and one on the Wi-Fi client. This could be either a built-in button or one on a compatible Wi-Fi adapter/card, or a virtual button in software. Once completed, this allows Wi-Fi clients to join your Wi-Fi network. To initialize the WPS process, you can either press and hold the unified button located on the rear of your Verizon Internet Gateway for more than two seconds or use the UI and press the on-screen button. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved BaSIC SEttINGS You can easily add Wi-Fi devices to your Wi-Fi network using the WPS option if your Wi-Fi device supports the WPS feature. To access WPS using the user interface:

1. From the Basic Basic menu, select Wi-Fi Wi-Fi and then click Wi-Fi Wi-Fi Protected Setup (WPS). Protected Setup (WPS) 2. Enable the protected setup by moving the selector to onon. 3. Use one of the following methods:

If your Wi-Fi client device has a WPS button, press the WPS button on your Gateway for more than two seconds, then click the start WPS Option 1 to start the start WPS button in the Option 1 WPS registration process. If your client device has a WPS PIN, locate the PIN printed on the clients label or in the client documentation. Enter the PIN number in the Option 2 Option 2 on the user interface. Register. Click Register 03 / WI-FI SETTINGS 42 Alternatively, you can enter the Gateways PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your Wi-Fi device. 4. After pressing the WPS button on your Gateway, you have two minutes to press the WPS button on the client device before the WPS session times out. When the WPS button on your Gateway is pressed, the Status LED on the front of your Gateway begins flashing blue. The flashing continues until WPS pairing to the client device completes successfully. At this time, the Status LED turns solid blue. If WPS fails to establish a connection to a Wi-Fi client device within two minutes, the Status LED on your Gateway flashes red for two minutes to indicate the WPS pairing process was unsuccessful. After flashing red, the light returns to solid white to indicate that Wi-Fi is on. Note: Wi-Fi Protected Setup (WPS) cannot be used if WPA3 security is enabled or SSID broadcast is disabled or if MAC address authentication is enabled with an empty white list. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved adVaNCEd SEttINGS 3.2/ ADVANCED SETTINGS 3.2a/ PRIMARY NETWORK Self-Organizing Network (SON) The Verizon Internet Gateway supports 2.4 GHz and 5 GHz signals. The Self-Organizing Network (SON) feature lets your devices move between the two signals automatically for an optimized Wi-Fi connection. To configure SON, Wi-Fi radio, SSID and security settings:

1. From the Advanced Advanced menu, select Wi-Fi Wi-Fi from the left pane and then click Primary Network Primary Network. 2. To enable SON, move the selector to onon. 03 / WI-FI SETTINGS 44 3. To activate the Wi-Fi radio, move the selector to onon. If the radio is not enabled, no Wi-Fi devices will be able to connect to the primary network. 4. If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically. Note: The SSID is the network name. All devices must use the same SSID. 5. To configure the Wi-Fi security, click the setup button. Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your Gateway and your local network. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved adVaNCEd SEttINGS Group key Group key - to update the WPA shared key, move the selector to onon. Wi-Fi QoS (WMM) Wi-Fi QoS (WMM) - improves the quality of service (QoS) for voice, video, and audio streaming over Wi-Fi by prioritizing these data streams. WMM Power Save WMM Power Save - improves battery life on mobile Wi-Fi devices such as smart phones and tablets by fine-tuning power consumption. 3.2b/ RADIO MANAGEMENT You can configure the channel settings for the 2.4 GHz and 5 GHz band(s) of your Wi-Fi network. 03 / WI-FI SETTINGS 46 To view and configure the channel settings:

1. From the Advanced Radio Advanced menu, select Wi-Fi Wi-Fi and then click Radio Management. Management 2. Click on Settings Management page to configure the channel scan settings:

Management Radio Settings on the top right-hand side of the Radio Select the Keep my channel selection during power cycle Keep my channel selection during power cycle check box to save your channel selection when your Verizon Internet Gateway is rebooted. Enable DFS channels during channel scan Enable DFS channels during channel scan: DFS channels are enabled by default during channel scans. Note: DFS channels are a subset of the 5 GHz network that is shared with radar systems. Some consumer devices do not support these channels and cannot connect to gateways using them. Examples include some media streaming devices. Disabling this feature will allow the Gateway to select the best available channel to broadcast on and allow these devices to connect. Press Apply Changes Apply Changes to save the changes. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved adVaNCEd SEttINGS 3. Click ScanScan to perform channel availability scan for the Verizon Internet Gateway accommodating the best radio channel and providing the best Wi-Fi performance. 4. On the Channel Settings Channel Settings page for either 2.4 GHz or 5 GHz, the following information displays and can be configured:

Channel Analysis Channel Analysis - scans and displays channel Channel bandwidth and signal strength of available APs. Channel Score Score displays a network congestion score of one to ten in each Wi-Fi channel. It can be used to determine which channels to use or to avoid. Higher score indicates less congestion in a channel. Channel Settings - this is the radio channel used by the Channel Settings Wi-Fi router and its clients to communicate with each other. The channel must be the same on the Gateway and all of its Wi-Fi clients. Select the channel you want the Wi-Fi radio to use to communicate, or accept the default (Auto) automatically assign itself a radio channel. Auto) channel selection. Then the Gateway will WidthWidth - displays the Wi-Fi channel currently in use on each band. Users can select from available channels. 802.11 Mode 802.11 Mode You can limit the Wi-Fi access to your network by selecting the 2.4GHz and 5 GHz Wi-Fi communication standard best suited for the devices you allow to access your Wi-Fi network. Select the Wi-Fi mode as follows:

Compatibility This is the default mode setting on 5GHz, providing a good balance of performance and 03 / WI-FI SETTINGS 48 interoperability with existing Wi-Fi devices. 802.11a,n,ac and ax devices can connect. Legacy This is the default mode setting on 2.4 GHz, providing broad connection support for old and new Wi-Fi devices. 802.11a,b,g,n and ac devices can connect. Notes:

802.11n is available on both 2.4 GHz and 5 GHz frequencies. Connecting 802.11a, b or g devices will cause your Wi-Fi network to slow on that radio and is not recommended. Transmit Power Transmit Power adjusts the power of the Wi-Fi signal. To view the channel settings history:

1. From the Advanced Radio Advanced menu, select Wi-Fi Wi-Fi and then click Radio Management. Management 2. Click on History History to display the channel settings history. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved 04 /

CONNECTED DEVICES 4.0 Device Settings 4.1 Setting Parental Controls 4.2 Universal Plug & Play 04 / CONNECTED DEVICES 50 You can view the settings of the network devices connected to your Verizon Internet Gateways network. The abundance of harmful information on the internet poses a serious challenge for employers and parents alike as they ask How can I regulate what my employee or child does on the internet?

With that question in mind, your Verizon Internet Gateways Parental Controls were designed to allow control of internet access on all locally networked devices. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved dEVICE SEttINGS 4.0/ DEVICE SETTINGS To view and manage the connected devices on your network:

1. From the Basic Basic menu, select Devices Devices from the left pane. 2. The screen displays information about connected devices Device Name and identifiers, Parental Controls including Device Name type of network connection, and settings that you can view and configure. Parental Controls, the 3. To easily add a new device to the network:

i. Click Add Device Add Device button on the screen. ii. Select the preferred Network Type Network Type from the dropdown list (Primary Primary, Guest Guest or IoTIoT). iii. Scan the provided QR code with the new devices camera. iv. Tap the push notification to connect the device to your network. 04 / CONNECTED DEVICES 52 v. You can add the new device to your Wi-Fi network using the WPS option if your Wi-Fi device supports the WPS feature. Refer to 3.1d/ Wi-Fi Protected Setup (WPS) on page 40 for detailed information. vi. Click DoneDone to save the changes. 4. Click the Block/Allow Block/Allow option to quickly disable/enable a device from having internet access. For additional information about blocking websites, refer to Setting Parental Controls on page 56. 5. Click the Settings icon to access the Device Settings Device Settings page for that device:

http://support.verizon.com/router | 2022 Verizon. All Rights Reserved dEVICE SEttINGS 04 / CONNECTED DEVICES 54 Device Information:

Device Information Device Type, Name/Host Name, Location, Device Type, Name/Host Name, Location, and Mobility Mobility

- Displays the current known information of the device. These can be updated or corrected as needed. Click EditEdit and SaveSave to apply any changes. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved dEVICE SEttINGS This section also provides the device MAC Address, Access Point information the device is connected to as well as the IPv4 Address of the device. Device Add-Ons Device Add-Ons Port Forwarding Port Forwarding - Port Forwarding allows your network to be exposed to the internet in specific limited and controlled ways. For example, you could allow specific applications, such as gaming, voice, and chat, to access servers in the local network. To access the Port Forwarding page, click the setup button. For additional information, refer to the Port Forwarding section in Chapter 5 Configuring Advanced Settings. Access Control - Access Control restricts access from Access Control the local network to the internet. To access the Access Control page, click the setup button. For additional information, refer to the Access Control section in Chapter 5 Configuring Advanced Settings. DMZ host DMZ host - DMZ host allows a single device on your primary network to be fully exposed to the internet for special purposes such as internet gaming. To access the DMZ host page, click the setup button. For additional information, refer to the section in Chapter 5 Configuring Advanced Settings. DNS Server DNS Server - DNS Server manages the DNS server host name and IP address. To access the DNS Server page, click the setup button. For additional information, refer to the section in Chapter 5 Configuring Advanced Settings. 04 / CONNECTED DEVICES 56 Device Connection Device Connection This section displays Connection information of how and how well the device is connected to the Access Point. It also displays the Network related information, including IPv6 addresses and a Ping Test Ping Test option. 4.1/ SETTING PARENTAL CONTROLS 4.1a/ ACTIVATING PARENTAL CONTROLS You can create a basic access policy or using the provided Rule Templates for any computer or device on your Rule Templates Verizon Internet Gateway network. Parental controls limit internet access to specific websites based on a schedule that you create. Access can be limited on specific websites or keywords embedded in a website. For example, you can block access to the www. anysite.com as well as block any website that has the word any in its site name. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SEttING paRENtal CONtROlS To limit device access:

1. From the Basic Basic menu, select Devices Parental Controls. then click Parental Controls Devices from the left pane and 2. To use the default Rule Templates, Rule Templates, select one of the pre-

defined rules as shown on screen to quickly setup access policy for devices on your network. 3. To create a new access policy, click on the New Rule New Rule and the configuration page displays. 4. Create a rule name. 5. Create a Schedule dropdown list. Schedule by selecting User defined User defined from the 04 / CONNECTED DEVICES 58 6. Select the days of the week when the rule will be active or inactive. 7. Set the time when the rule will be active or inactive, then specify the start time and end time. 8. Click Apply Apply to save changes. 9. Select the Condition Internet is Internet is always off/Internet is Condition rule of Internet is always off always on to block/allow the access to all internet websites. always on 10. Create the Devices Devices rule by selecting User defined User defined from the dropdown list and select the computers or clicking Add Add Devices to add a device where you are limiting access. Devices http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SEttING paRENtal CONtROlS 11. Click Apply Apply to save changes. 12. To remove a device from the llist, click Remove Remove to the assigned device. 13. Click Add Exceptions Add Exceptions for the following exception options:

Enter the name of the website or keywords within a URL to block/allow the specified websites and websites with names containing the specified keyword. 14. Click Apply Apply to save changes. 04 / CONNECTED DEVICES 60 NEW! The Verizon app provides robust security to protect your home and business networks. Click the Get app now download the app for using Verizon app on the iOS or Android OS. Get app now link to 4.1b/ ACTIVE RULES You can view the rules created for your Verizon Internet Gateway shown on the Parental Controls Parental Controls page. 4.2/ UNIVERSAL PLUG & PLAY You can use Universal Plug and Play (UPnP) to support new devices without configuring or rebooting your Verizon Internet Gateway. In addition, you can enable the automatic cleanup of invalid rules. When enabled, this functionality verifies the validity of all UPnP http://support.verizon.com/router | 2022 Verizon. All Rights Reserved UNIVERSal plUG & plaY services and rules every five minutes. Old and unused UPnP defined services are removed, unless a user-defined rule depends on it. UPnP services are not deleted when disconnecting a computer without proper shutdown of the UPnP applications, such as messenger. Services may often not be deleted and eventually this leads to the exhaustion of rules and services. No new services can be defined. The cleanup feature locates the invalid services and removes them, preventing services exhaustion. To access this setting:

1. From the Advanced Advanced menu, select Devices Devices from the left pane Universal Plug & Play. and then click Universal Plug & Play 2. To enable UPnP and allow UPnP services to be defined on any network hosts, select the UPnP Enabled UPnP Enabled check box. Enable 3. To enable automatic cleanup of invalid rules, select Enable Automatic Cleanup of Old Unused UPnP Services check box. Automatic Cleanup of Old Unused UPnP Services 4. Click Apply changes Apply changes to save changes. 05 /

CONFIGURING ADVANCED SETTINGS 5.0 Security & Firewall 5.1 Network Settings 5.2 Diagnostics & Monitoring 5.3 System 05 / CONFIGURING ADVANCED SETTINGS 63 Advanced settings cover a wide range of sophisticated configurations for your Verizon Internet Gateways firmware, security setup and network. Verizon Internet Gateways security suite includes comprehensive and robust security services, such as stateful packet inspection, firewall security, user authentication protocols, and password protection mechanisms. These and other features help protect your computers from security threats on the internet. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved This chapter covers the following advanced features:

Security & Firewall Security & Firewall General Firewall - select the security level for the firewall. Access Control - restrict access from the local network to the internet. DMZ Host - allows a single device on your primary network to be fully exposed to the internet for special purposes such as internet gaming. IPv6 Pinholes - provide access tunnel to a service on a host for a particular application. Port Forwarding - enable access from the internet to specified services provided by computers on the local network. Port Forwarding Rules displays port forwarding rules. Port Triggering - define port triggering entries to dynamically open the firewall for some protocols or ports. Scheduler Rules Settings limits the activation of firewall rules to specific time periods. SIP ALG - supports the Application Layer Gateway for Session Initiation Protocol. 05 / CONFIGURING ADVANCED SETTINGS 65 Network Settings Network Settings ARP Table displays active devices with their IP and MAC addresses. DNS Server - manages the DNS server host name and IP address. Dynamic DNS - allows a static domain name to be mapped to the dynamic IP address. IPv4/IPv6 Address Distribution - adds computers configured as DHCP clients to the network. IPv6 enables IPv6 support. MAC Cloning clones the MAC address. NDP (Neighbor Discovery Protocol) Table displays active devices with their IPv6 and MAC addresses of DHCP connection. Network Connections displays and manages the details of a specific network connection. Network Objects defines a group, such as a group of computers. Port Configuration sets up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. Routing manages the routing and IP address distribution rules. Static NAT - allow multiple static NAT IP addresses to be designated to devices on the network. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved Diagnostics & Monitoring - performs diagnostic tests and displays Diagnostics & Monitoring the details and status of:

Bandwidth Monitoring System Logging Full Status/System wide Monitoring of Connections/Traffic Monitoring Backhaul Logging Advanced System Settings Advanced System Settings Date & Time Settings sets the time zone and enables automatic time updates. Factory Reset resets your Verizon Internet Gateway to its default settings. LED Brightness - controls the Status LED light to either dim or brighten. Reboot Router restarts your Verizon Internet Gateway. Remote Administration enable remote configuration of your Verizon Internet Gateway from any internet-accessible computer. System Settings - sets up various system and management parameters. 05 / CONFIGURING ADVANCED SETTINGS 67 5.0/ SECURITY & FIREWALL The firewall is the cornerstone of the security suite for your Verizon Internet Gateway. It has been exclusively tailored to the needs of the residential or office user and is pre-configured to provide optimum security. The firewall provides both the security and flexibility that home and office users seek. It provides a managed, professional level of network security while enabling the safe use of interactive applications, such as internet gaming and video conferencing. Additional features, including surfing restrictions and access control, can also be configured locally through the user interface or remotely by a service provider. The firewall regulates the flow of data between the local network and the internet. Both incoming and outgoing data are inspected, then either accepted and allowed to pass through your Verizon Internet Gateway or rejected and barred from passing through your Verizon Internet Gateway, according to a flexible and configurable set of rules. These rules are designed to prevent unwanted intrusions from the outside, while allowing local network users access to internet services. The firewall rules specify the type of services on the internet that are accessible from the local network and types of services in the local network that are accessible from the internet. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SECURItY & FIREwall Each request for a service that the firewall receives is checked against the firewall rules to determine whether the request should be allowed to pass through the firewall. If the request is permitted to pass, all subsequent data associated with this request or session is also allowed to pass, regardless of its direction. For example, when accessing a website on the internet, a request is sent to the internet for this site. When the request reaches your Verizon Internet Gateway, the firewall identifies the request type and origin, such as HTTP and a specific computer in the local network. Unless your Verizon Internet Gateway is configured to block requests of this type from this computer, the firewall allows this type of request to pass to the internet. When the website is returned from the web server, the firewall associates the website with this session and allows it to pass;

regardless HTTP access from the internet to the local network is blocked or permitted. It is the origin of the request, not subsequent responses to this request, which determines whether a session can be established. 5.0a/ SETTING FIREWALL CONFIGURATION You can select a normal, high, or low security level to limit, block, or permit all traffic. The following table shows request access for each security level. 05 / CONFIGURING ADVANCED SETTINGS 69 Security Level Internet Requests Incoming Traffic Local Network Requests Outgoing Traffic High Normal Low Blocked Blocked Limited Unrestricted Unrestricted Unrestricted The request access is defined as:

Blocked traffic - no access allowed, except as configured in Port Forwarding and Remote Access Limited - permits only commonly used services, such as email and web browsing Unrestricted - permits full access of incoming traffic from the internet and allows all outgoing traffic, except as configured in Access Control SPECIFYING GENERAL SETTINGS FOR IPV4 OR IPV6 To set your firewall configuration:

1. From the Security & Firewall General Security & Firewall General settings page, click on IPv4 settings/IPv6 settings option to configure IPv4/

desired IPv4 settings/IPv6 settings IPv6 security. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SECURItY & FIREwall 2. Select a security level by clicking one of the radio buttons. Low Security setting may expose the local network Using the Low Security to significant security risks, and should only be used for short periods of time to allow temporary network access. 3. Click Apply Changes Apply Changes to save changes. 5.0b/ ACCESS CONTROL You can block individual computers on your local network from accessing specific services on the internet. For example, you could block one computer from accessing the internet, then block a second computer from transferring files using FTP as well as prohibit the computer from receiving incoming email. Access control incorporates a list of preset services, such as applications and common port settings. 05 / CONFIGURING ADVANCED SETTINGS 71 ALLOW OR RESTRICT SERVICES To allow or restrict services:

1. From the Advanced Advanced menu, select Security & Firewall Security & Firewall from the left pane and then click Access Control Access Control Access Control. The Access Control page opens with the allowed and blocked status displayed. The allowed section only displays when the firewall is set to maximum security. 2. To block a service, click AddAdd. The Add Access Control Add Access Control page displays. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SECURItY & FIREwall 3. To apply the rule to:

Networked Computer/Device - select AnyAny. User Defined. Specific devices only - select User Defined 4. In the Protocol Protocol field, select the internet protocol to be allowed or blocked. If the service is not included in the list, select User Defined the service, then click Apply added to the Add Access Control Apply. The service is automatically User Defined. The Edit Service Add Access Control section. Edit Service page displays. Define 5. Specify when the rule is active as Always User Defined. Always or User Defined 6. Enter the rule name, specify days of the week, and set the start time and end time when the rule will be active or inactive. 7. Click Apply Apply to save changes. 8. The Access Control access control rule. Access Control page displays a summary of the new 05 / CONFIGURING ADVANCED SETTINGS 73 DISAbLE ACCESS CONTROL You can disable an access control and enable access to the service without removing the service from the Access Control table. This can make the service available temporarily and allow you to easily reinstate the restriction later. To disable an access control, clear the check box next to the service name. To reinstate the restriction, select the check box next to the service name. To remove an access restriction, select the service and click Remove. The service is removed from the Access Control table. Remove 5.0c/ DMZ hOST DMZ Host allows a single device on your primary network to be fully exposed to the internet for special purposes like internet gaming. Warning: Enabling DMZ Host is a security risk. When a device on your network is a DMZ Host, it is directly exposed to the internet and loses much of the protection of the firewall. If it is compromised, it can also be used to attack other devices on your primary network. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SECURItY & FIREwall Follow these steps to designate a device on your primary network as a DMZ Host:

1. From the Advanced Advanced menu, select Security & Firewall DMZ Host. then click DMZ Host Security & Firewall and 2. Select Enable Enable for the DMZ Host. 3. Enter the IP address or select the MAC address of the device you want to designate as the DMZ Host. 4. Click Apply Changes Apply Changes to save changes. 5.0d/ IPV6 PINhOLES The IPv6 Pinhole feature of the Verizon Internet Gateway allows an application to send incoming packets for a certain port number to the destination computer by setting up the rule of authorization. To configure the rules:

1. From the Advanced Advanced menu, select Security & Firewall IPv6 Pinhole. then click IPv6 Pinhole Security & Firewall and 05 / CONFIGURING ADVANCED SETTINGS 75 2. Select external and internal host, protocol and the application port type. 3. To schedule the rule, select either Always Always or User Defined User Defined in the Schedule Schedule list box. 4. Click Add to list Add to list. The screen displays opened pinhole port and its status. It shows the IP addresses of remote device and connected device on your network. 5. Click Apply Changes Apply Changes to save changes. 5.0e/ PORT FORWARDING You can activate port forwarding to expose the network to the internet in a limited and controlled manner. For example, enabling applications, such as gaming and voice, to work from the local network as well as allowing internet access to servers within the local network. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SECURItY & FIREwall To create port forwarding rules:

1. From the Advanced Advanced menu, select Security & Firewall Security & Firewall from the left pane and then click Port Forwarding Forwarding page opens with the current rules displayed. Forwarding Port Port Forwarding. The Port 2. To create a new rule, enter the application name, configure its inbound and outbound port numbers, forwarding destination address, then select the protocol. 3. To schedule the rule, select either Always Always or User Defined User Defined in the Schedule Schedule list box. 4. Click Add to list Add to list. The rule displays in the Rules List Rules List section. 5. Click Apply Changes Apply Changes to save changes. 05 / CONFIGURING ADVANCED SETTINGS 77 5.0f/ PORT FORWARDING RULES You can view, modify, and delete port forwarding rules. To access the rules:

1. Select Port Forwarding Rules Security & Firewall Port Forwarding Rules in the Security & Firewall section. 2. To create or edit a protocol rule, click the Add new Add new or EditEdit Edit Service page displays. icon in the action column. The Edit Service http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SECURItY & FIREwall 3. Modify the Service Name Service Name and Service Description Service Description, as needed. 4. To add server ports, click AddAdd. 5. To modify the current protocol, click the EditEdit icon in the action column. The Edit Service Server Ports Edit Service Server Ports page displays. 6. Enter the Protocol, Source Ports Protocol, Source Ports and Destination Ports Destination Ports, as needed. 7. Click Apply Apply to save changes. 5.0g/ PORT TRIGGERING Port triggering can be described as dynamic port forwarding. By setting port triggering rules, inbound traffic arrives at a specific network host using ports that are different than those used for outbound traffic. The outbound traffic triggers the ports where the inbound traffic is directed. 05 / CONFIGURING ADVANCED SETTINGS 79 For example, a gaming server is accessed using UDP protocol on port 2222. The gaming server then responds by connecting the user using UDP on port 3333, when a gaming session is initiated. In this case, port triggering must be used since it conflicts with the following default firewall settings:

Firewall blocks inbound traffic by default. Server replies to your Verizon Internet Gateway IP, and the connection is not sent back to the host since it is not part of a session. To resolve the conflict, a port triggering entry must be defined, which allows inbound traffic on UDP port 3333 only after a network host generated traffic to UDP port 2222. This results in your Verizon Internet Gateway accepting the inbound traffic from the gaming server and sending it back to the network host which originated the outgoing traffic to UDP port 2222. To configure port triggering:

1. From the Advanced Advanced menu, select Security & Firewall Port Triggering. then click Port Triggering Security & Firewall and http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SECURItY & FIREwall 2. To add a service as an active protocol, enter the application name, configure its inbound and outbound (triggered/

forwarded) port range, then select the protocol. 3. To schedule the rule, select either Always Always or User Defined User Defined in the Schedule Schedule list box. 4. Click Add to list Add to list. The rule displays in the Rules List Rules List section. 5. Click Apply Changes Apply Changes to save changes. 5.0h/ SChEDULER RULES Scheduler Rules Scheduler Rules are used for limiting the activation of firewall rules to specific time periods. The time periods are either for days of the week or for hours of each day based on activity or inactivity. To define a rule:

1. Verify that the date and time of your Verizon Internet Gateway is correct. 2. Select Scheduler Rules Scheduler Rules in the Security & Firewall Security & Firewall section. 05 / CONFIGURING ADVANCED SETTINGS 81 3. Click AddAdd. The Set Rule Schedule Set Rule Schedule page displays. 4. Enter the name of the rule, select the active or inactive days of the week and the start and end time range. 5. Specify if the rule is active at the scheduled time. inactive active at the scheduled time or inactive 6. Click Apply changes Apply changes to save changes. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SECURItY & FIREwall 5.0i/ SIP ALG SIP ALG (Application Level Gateway) - supports various multiple application protocols by allowing dynamic ephemeral TCP/ UDP ports to communicate with the known ports which a particular client application (such as FTP, VoIP service, net meeting or streaming media) requires. To enable the SIP ALG settings:

1. From the Advanced Advanced menu, select Security & Firewall then click SIP ALG SIP ALG. Security & Firewall and 2. Select Enabled Enabled for the SIP ALG. 3. Click Apply Changes Apply Changes to save changes. 05 / CONFIGURING ADVANCED SETTINGS 83 5.1/ NETWORK SETTINGS 5.1a/ ARP TAbLE You can view the IPv4 and MAC addresses of each DHCP connection. To view the IPv4 and MAC addresses for each device: From the Advanced menu, select Network Settings Advanced ARP Table. Network Settings and then click ARP Table http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 5.1b/ DNS SERVER You can edit the host name and/or IP address, if the host was manually added to the DNS table. If not, you can only modify the host name. To access the DNS server:

1. From the Advanced DNS Server. click DNS Server Advanced menu, select Network Settings Network Settings and then 2. To disable DNS rebind protection for all devices connected to the Gateway, untick the check box of Enable DNS Rebind Enable DNS Rebind Protection. Protection. Warning: Disabling this protection may create a risk of cybersecurity attack to devices connected to this Gateway. 05 / CONFIGURING ADVANCED SETTINGS 85 Add DNS 3. To add a computer stored in the DNSDNS table, click Add DNS EntryEntry. The DNS Entry DNS Entry page displays. 4. In the Host Name enter the IP address Host Name field, enter the name of the computer, then IP address and click Apply Apply to save changes. 5. Then the DNS Server DNS Server page displays. 6. To add a new IP address entry, select the Add Exceptions Add Exceptions Exceptions to DNS Rebind Protection section. EntryEntry in the Exceptions to DNS Rebind Protection The Add Exceptions List Add Exceptions List page displays. Edit the IP address. 7. To remove a host from the DNS table, click the Remove Remove icon on the screen. 8. Click Apply changes Apply changes to save changes. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 5.1c/ DYNAMIC DNS Typically, when connecting to the internet, your Gateway is assigned an unused public IP address from a pool, and this address changes periodically. Dynamic DNS allows a static domain name to be mapped to the dynamic IP address, allowing a computer within your network to be more easily accessible from the internet. When using Dynamic DNS, each time the public IP address changes, the DNS database is automatically updated with the new IP address. In this way, even though the IP address changes often, the domain name remains constant and accessible. To set up dynamic DNS:

1. Select Dynamic DNS Dynamic DNS in the Network Settings Network Settings section. 2. To set up a new entry, click the AddAdd button. 05 / CONFIGURING ADVANCED SETTINGS 87 3. Configure the following parameters:

Host Name Host Name enter the full domain name for your Dynamic DNS domain. Provider Provider select the Dynamic DNS account provider from the menu. User Name enter your user name for your Dynamic DNS User Name account. Password Password enter the password for your Dynamic DNS account. SSL Mode SSL Mode select if your Dynamic DNS service supports SSL. 4. Click Apply Apply to save your changes. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 5.1d/ IPV4 ADDRESS DISTRIbUTION You can easily add computers configured as DHCP clients to the network. The DHCP server provides a mechanism for allocating IP addresses to these hosts and for delivering network configuration parameters to the hosts. For example, a client (host) sends a broadcast message on the network requesting an IP address for itself. The DHCP server then checks its list of available addresses and leases a local IP address to the host for a specific period of time and simultaneously designates this IP address as taken. At this point, the host is configured with an IP address for the duration of the lease. The host can renew an expiring lease or let it expire. If it renews a lease, the host receives current information about network services, as it did during the original lease, allowing it to update its network configurations to reflect any changes that occurred since the first connection to the network. If the host wishes to terminate a lease before its expiration, it sends a release message to the DHCP server. This makes the IP address available for use by other hosts. The DHCP server performs the following functions:

Displays a list of all DHCP host devices connected to your Verizon Internet Gateway Defines the range of IP addresses that can be allocated in the network Defines the length of time the dynamic IP addresses are allocated 05 / CONFIGURING ADVANCED SETTINGS 89 Provides the above configurations for each network device and can be configured and enabled or disabled separately for each network device Assigns a static lease to a network computer to receive the same IP address each time it connects to the network, even if this IP address is within the range of addresses that the DHCP server may assign to other computer Provides the DNS server with the host name and IP address of each computer connected to the network To view a summary of the services provided by the DHCP server:

1. Select IPv4 Address Distribution Network Settings IPv4 Address Distribution in the Network Settings section. 2. You can edit the DHCP server settings for a device. On the IPv4 Address Distribution IPv4 Address Distribution page, click the EditEdit icon on the screen. The DHCP Settings page opens with the device information displayed. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 3. To enable the DHCP server, select DHCP Server IPv4 DHCP Server in the IPv4 Address Distribution field. Address Distribution 4. Once enabled, the DHCP server provides automatic IP assignments (IP leases) based on the preset IP range defined below. 5. To configure the DHCP server, complete the following fields:

Start IP Address Start IP Address enter the first IP address that your Verizon Internet Gateway will automatically begin assigning IP addresses from. Since your Verizon Internet Gateways default IP address is 192.168.1.1, the default start IP address should be 192.162.1.2. End IP Address End IP Address enter the last IP address that your Verizon Internet Gateway will stop at for the IP address allocation. The maximum end IP address range that can be entered is 192.168.1.254. 05 / CONFIGURING ADVANCED SETTINGS 91 WINS Server WINS Server determines the IP address associated with a network device. Lease Time in Minutes Lease Time in Minutes assigns the amount of time in minutes that each device is assigned an IP address by the DHCP server when it connects to the network. When the lease expires, the server determines if the computer has disconnected from the network. If it has, the server may reassign this IP address to a newly connected computer. 6. Click Apply Apply to save changes. IPv4 Address Distribution According to DhCP option 60 (Vendor Class Indentifier) DHCP vendor class is related to DHCP option 60 configuration within the Gateway. User can add option 60 configurations such that particular vendor can get lease from a specified pool of address. The existing vendor class ID, IP address, MAC address and QoS are shown on the screen above. DhCP Connection List You can view a list of the connections currently assigned and recognized by the DHCP server. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS To view a list of computers:

1. On the IPv4 Address Distribution Connection IPv4 Address Distribution page, click Connection ListList. 2. To define a new static connection with a fixed IP address, Add static connection. click Add static connection 3. Enter the host name. 4. Enter the fixed IP address to be assigned. 5. Enter the MAC address of the network interface of the computer used with this DHCP static connection. 6. Click Apply Apply to save changes. 05 / CONFIGURING ADVANCED SETTINGS 93 5.1e/ IPV6 Use the IPv6 feature settings to enable, disable, or configure an IPv6 Internet connection and IPv6 LAN settings. 1. To configure your network to use the IPv6 Internet connection type, select IPv6IPv6 in the Network Settings to display the IPv6 service options:

Network Settings section 2. Select Enabled Enabled in the Enable IPv6 Support Enable IPv6 Support field. (Once IPv6 is enabled the default setting will be IPv6 WAN as DHCPv6 and IPv6 LAN as Stateless). 3. Select the appropriate IPv6 connection method from the dropdown list (DHCPv6 or Static) to specify the method to be used to obtain your WAN IPv6 Address. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 4. Click Apply changes Apply changes to have changes take effect. Note: The Internet IPv6 service is required for this feature to work over the internet. 5. To disable the IPv6 service, move the selector to offoff in the Enable IPv6 Support field. Enable IPv6 Support 6. Click Apply changes Apply changes to have changes take effect. Once configured using valid IPv6 WAN and LAN configurations, you should not see any errors when you click on the Apply changes Apply changes button and the Basic/System/System Status Gateways new IPv6 address. Basic/System/System Status page will reflect the You should also see the IPv6 address for all IPv6 supported devices on your local network displayed on the BasicBasic/Devices Devices/

Device Devices page by selecting the Settings icon to access the Device Devices Settings page for that device. Settings Static - WAN IPv6 Address Connection The IPv6 WAN Static configurations are IPv6 settings that you enter manually. These specific IPv6 addresses and settings are not expected to change frequently. 05 / CONFIGURING ADVANCED SETTINGS 95 1. To configure IPv6 WAN Static mode, select the Static Static option on the IPv6 Configuration Controls IPv6 Configuration Controls page as shown below:

2. Specify the Static Static method to be used to obtain your WAN IPv6 Address by entering:

IPv6 WAN Configuration (select Static) IPv6 WAN Configuration Assigned Prefix Assigned Prefix (A numeric value between 16 and 128) IPv6 WAN Address IPv6 WAN Address Default Gateway Default Gateway: Verizon Internet Gateway DNS Address 1 IPv6 (Primary) DNS Address 1 IPv6 DNS Address 2 IPv6IPv6 (Secondary) DNS Address 2 Apply 3. After entering all appropriate IPv6 settings, click Apply changes to have changes take effect. changes http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS Static WAN with LAN IPv6 Stateful Settings Static 1. To configure IPv6 LAN Stateful mode with Static WAN, select the Stateful (DHCPv6) Configuration Controls page as shown below:

Configuration Controls IPv6 Stateful (DHCPv6) option on the IPv6 2. Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration (select Stateful IPv6 LAN Configuration dropdown list) Stateful from the LAN Prefix LAN Prefix (automatically populated) DHCPv6 Client Address Range DHCPv6 Client Address Range (start and end) LAN Link Local Address LAN Link Local Address (automatically populated) Subnet ID Subnet ID - set the site topology for your internal site 05 / CONFIGURING ADVANCED SETTINGS 97 Router Advertisement Lifetime Router Advertisement Lifetime (minutes between 0-150) IPv6 Address Lifetime (minutes between 3-150) IPv6 Address Lifetime Option: Allow ICMPv6 Echo Request for LAN devices Option: Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side -

using their Global IPv6 Address from WAN side requesting an IPv6 address from any available DHCPv6 servers available on the ISP Apply 3. After entering all appropriate IPv6 settings, click Apply changes to have changes take effect. changes Static WAN with LAN IPv6 Stateless Settings 1. To configure IPv6 LAN Stateless mode with Static Static WAN, select the Stateless Controls page as shown below:

Controls IPv6 Configuration Stateless option on the IPv6 Configuration http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 2. Specify the settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless dropdown list) Stateless from the LAN Prefix LAN Prefix (automatically populated) LAN Link Local Address LAN Link Local Address (automatically populated) Subnet ID Subnet ID - set the site topology for your internal site Router Advertisement Lifetime Router Advertisement Lifetime (minutes between 0-150) Option: Allow ICMPv6 Echo Request for LAN devices Option: Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side using their Global IPv6 Address from WAN side -

requesting an IPv6 address from any available DHCPv6 servers available on the ISP Apply 3. After entering all appropriate IPv6 settings, click Apply changes to have changes take effect. changes DhCPv6 PD - WAN IPv6 Address Connection The IPv6 WAN DHCPv6 configurations are IPv6 settings that you enter that will allow your IPv6 connection to be updated by the ISP as needed. 1. To configure IPv6 WAN Stateful (DHCPv6) mode, select the DHCPv6-PD IPv6 Configuration Controls page DHCPv6-PD option on the IPv6 Configuration Controls as shown below:

05 / CONFIGURING ADVANCED SETTINGS 99 Obtain IPv6 DNS Server address 2. Check to either Obtain IPv6 DNS Server address automatically Use the following IPv6 DNS Server automatically, or Use the following IPv6 DNS Server addresses addresses Apply 3. After entering all appropriate IPv6 settings, click Apply changes to have changes take effect. changes DhCPv6 WAN with LAN IPv6 Stateful (DhCPv6) Settings 1. To configure IPv6 WAN Stateful (DHCPv6) mode, select the Stateful (DHCPv6) IPv6 Configuration Controls Stateful (DHCPv6) option on the IPv6 Configuration Controls page as shown below:

http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 2. Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration IPv6 LAN Configuration (select Stateful dropdown list) Stateful from the LAN Prefix LAN Prefix (automatically populated) DHCPv6 Client Address Range DHCPv6 Client Address Range (start and end) LAN Link Local Address LAN Link Local Address (automatically populated) Subnet ID Subnet ID - set the site topology for your internal site Router Advertisement Lifetime Router Advertisement Lifetime (minutes between 0-150) IPv6 Address Lifetime (minutes between 3-150) IPv6 Address Lifetime 05 / CONFIGURING ADVANCED SETTINGS 101 Option: Allow ICMPv6 Echo Request for LAN devices Option: Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side using their Global IPv6 Address from WAN side -

requesting an IPv6 address from any available DHCPv6 servers available on the ISP Apply 3. After entering all appropriate IPv6 settings, click Apply changes to have changes take effect. changes DhCPv6 WAN with LAN IPv6 Stateless Settings 1. To configure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Stateless Controls page as shown below:

Controls IPv6 Configuration Stateless option on the IPv6 Configuration http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 2. Specify the settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless dropdown list) Stateless from the LAN Prefix LAN Prefix (automatically populated) LAN Link Local Address LAN Link Local Address (automatically populated) Subnet ID Subnet ID - set the site topology for your internal site Router Advertisement Lifetime Router Advertisement Lifetime (minutes between 0-150) Option: Allow ICMPv6 Echo Request for LAN devices Option: Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side using their Global IPv6 Address from WAN side -

requesting an IPv6 address from any available DHCPv6 servers available on the ISP Apply 3. After entering all appropriate IPv6 settings, click Apply changes to have changes take effect. changes LAN IPv6 Configuration without An IPv6 WAN Connection 1. To configure IPv6 to use either the IPv6 LAN Stateful or Stateless mode without using an IPv6 Internet WAN IPv6 Configuration connection, select the NoneNone option on the IPv6 Configuration Controls page. Controls 05 / CONFIGURING ADVANCED SETTINGS 103 Apply 2. After entering all appropriate IPv6 settings, click Apply changes to have changes take effect. changes LAN IPv6 Stateful (DhCPv6) with No WAN Settings 1. To configure IPv6 LAN Stateful mode with no WAN connection, select the Stateful option on the IPv6 IPv6 Configuration Controls page as shown below:

Configuration Controls http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 2. Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration IPv6 LAN Configuration (select Stateful dropdown list) Stateful from the DHCPv6 Client Address Range DHCPv6 Client Address Range (start and end) LAN Link Local Address LAN Link Local Address (automatically populated) Router Advertisement Lifetime Router Advertisement Lifetime (minutes between 0-150) IPv6 Address Lifetime (minutes between 3-150) IPv6 Address Lifetime Option: Allow ICMPv6 Echo Request for LAN devices Option: Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side -

using their Global IPv6 Address from WAN side requesting an IPv6 address from any available DHCPv6 servers available on the ISP Apply 3. After entering all appropriate IPv6 settings, click Apply changes to have changes take effect. changes 05 / CONFIGURING ADVANCED SETTINGS 105 LAN IPv6 Stateless with No WAN Settings 1. To configure IPv6 LAN Stateless mode with no WAN connection, select the Stateless Configuration Controls page as shown below:

Configuration Controls IPv6 Stateless option on the IPv6 2. Specify the settings to be used to assign LAN IPv6 addresses by entering the following details:

IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless dropdown list) Stateless from the LAN Link Local Address LAN Link Local Address (automatically populated) Router Advertisement Lifetime Router Advertisement Lifetime (minutes between 0-150) Option: Allow ICMPv6 Echo Request for LAN devices Option: Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side using their Global IPv6 Address from WAN side -

requesting an IPv6 address from any available DHCPv6 servers available on the ISP http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS Apply 3. After entering all appropriate IPv6 settings, click Apply changes to have changes take effect. changes 5.1f/ IPV6 ADDRESS DISTRIbUTION To view a summary of the services provided by the DHCP server:

1. Select IPv6 Address Distribution Network Settings IPv6 Address Distribution in the Network Settings section. 2. You can edit the DHCP server settings for a device. On the IPv6 Address Distribution IPv6 Address Distribution page, click the EditEdit icon on the screen column. The DHCP Settings page opens with the device information displayed. 3. To configure the DHCP server complete the following fields:

Start IPv6 Address Start IPv6 Address the starting IPv6 address in the consecutive list of addresses that makes up this LAN pool for the DHCPv6 server. 05 / CONFIGURING ADVANCED SETTINGS 107 End IPv6 Address End IPv6 Address the ending IPv6 address in the consecutive list of addresses that makes up this LAN pool for the DHCPv6 server. Lease Time in Minutes Lease Time in Minutes assigns the amount of time in minutes that each device is assigned an IP address by the DHCP server when it connects to the network. When the lease expires, the server determines if the computer has disconnected from the network. If it has, the server may reassign this IP address to a newly connected computer. 4. Click Apply Apply to save changes. DhCP Connection List You can view a list of the connections currently assigned and recognized by the DHCP server. To view a list of computers:

1. On the IPv6 Address Distribution Connection List. IPv6 Address Distribution page, click Connection List 2. To define a new static connection with a fixed IP address, Add static connection. click Add static connection 3. Enter the host name. 4. Enter the fixed IP address to be assigned. 5. Enter the MAC address of the network interface of the computer used with this DHCP static connection. 6. Click Apply Apply to save changes. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 5.1g/ MAC CLONING A MAC address is a hexadecimal code that identifies a device on a network. All networkable devices have a unique MAC address. When replacing a network device on your Verizon Internet Gateway, you can simplify the installation process by copying the MAC address of the existing device to your Verizon Internet Gateway. To copy the MAC address of the existing device:

1. Select MAC Cloning MAC Cloning in the Network Settings Network Settings section. 2. To physical address field, enter the MAC address of In the To physical address your new device. 3. To locate the MAC address, refer to the documentation from the device manufacturer. 4. Click Apply Apply to save changes. 05 / CONFIGURING ADVANCED SETTINGS 109 5.1h/ NDP TAbLE You can view the IPv6 and MAC addresses of each DHCP connection. To view the IPv6 and MAC addresses for each device: select NDP NDP

(Neighbor Discovery Protocol ) Table section. Network Settings Table in the Network Settings 5.1i/ NETWORK CONNECTIONS Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your Gateway and your local network. To view the network connections:

1. From the Advanced Advanced menu, select Network Settings Network Settings from the Network Connections. left pane and then click Network Connections. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 2. To view and edit the details of a specific network connection, click the hyperlinked name or the action icon. The following sections detail the types of network connections that you can view. NETWORK (hOME/OFFICE) CONNECTION You can view the properties of your local network. This connection is used to combine several network interfaces under one virtual network. For example, you can create a home/office network connection for Ethernet and other network devices. Note: When a network connection is disabled, the underlying devices formerly connected to it will not be able to obtain a new DHCP address from that Verizon Internet Gateway network interface. 05 / CONFIGURING ADVANCED SETTINGS 111 To view the connection:

1. On the Network Connections Network Network Connections page, click the Network

(Home/Office) Network (Home/ Office)

(Home/Office) connection link. The Network (Home/ Office) Properties page displays. Properties http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 2. To rename a network connection, enter the new network name in the NameName field. 3. Click SaveSave to save the changes. CONFIGURING ThE hOME/OFFICE NETWORK To configure the network connection:

1. Settings. Network (Home/Office) properties page, click Settings In the Network (Home/Office) The configuration page displays. 05 / CONFIGURING ADVANCED SETTINGS 113 2. Configure the following sections, as needed. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS General In the General General section, verify the following information:

Status Status - displays the connection status of the network. Connection Type Connection Type - displays the type of connection interface. Physical Address Physical Address - displays the physical address of the network card used for the network. MTUMTU - displays the Maximum Transmission Unit (MTU) indicating the largest packet size permitted for internet transmissions:

Automatic Automatic: sets the MTU (Maximum Transmission Unit) at 1500. Automatic by DHCP Automatic by DHCP: sets the MTU according to the DHCP connection. Manual Manual: allows you to manually set the MTU. Subnet Mask: the network connection IP address IP address and Subnet Mask uses a permanent or static IP address address, provided by Verizon or experienced network technician. Subnet Mask IP address and Subnet Mask Bridge Bridge Network (Home/Office) Bridge section of the Network (Home/Office) In the Bridge properties, you can configure the various LAN interfaces. Caution: Do not change these settings unless specifically instructed to by Verizon. Changes could adversely affect 05 / CONFIGURING ADVANCED SETTINGS 115 the operation of your Verizon Internet Gateway and your local network. Verify the following information:

Status Status displays the connection status of a specific network connection. Action Action contains an EditEdit hyperlink that, when clicked, generates the next level configuration page for the specific network connection or network device. IP Address Distribution IP Address Distribution The IP Address Distribution IP Address Distribution section is used to configure the Dynamic Host Configuration Protocol (DHCP) server parameters of your Verizon Internet Gateway. Once enabled and configured, the DHCP server automatically assigns IP addresses to any network devices which are set to obtain their IP address dynamically. If DHCP Server is enabled on your Verizon Internet Gateway, configure the network devices as DHCP Clients. There are 2 basic options in this section: Disabled DHCP Server. DHCP Server Disabled and To set up the Verizon Internet Gateways network bridge to function as a DHCP server:

1. IP Address Distribution section, select the In the IP Address Distribution DHCP server. Once enabled, the DHCP server DHCP server http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS provides automatic IP assignments (also referred to as IP leases) based on the preset IP range defined below. Start IP Address Enter the first IP address in Start IP Address the IP range that the Verizon Internet Gateway will automatically begin assigning IP addresses from. Since your Verizon Internet Gateways IP address is 192.168.1.1, the default Start IP Address is 192.168.1.2. End IP Address End IP Address Enter the last IP address in the IP range that the Verizon Internet Gateway will automatically stop the IP address allocation at. The maximum end IP address range that can be entered is 192.168.1.254. 2. 3. If Windows Internet Naming Service (WINS) is being WINS Server address. used, enter the WINS Server Lease time in minutes field, enter the amount In the Lease time in minutes of time a network device is allowed to connect to the Verizon Internet Gateway with its currently issued dynamic IP address. IP Address Distribution According to DHCP option 60 IP Address Distribution According to DHCP option 60

(vendor class Identifier)

(vendor class Identifier) DHCP vendor class is related to DHCP option 60 configuration within the Gateway. Adding option 60 configurations allows a particular vendor to get a lease from a specified pool of addresses. 05 / CONFIGURING ADVANCED SETTINGS 117 Routing Table You can configure your Verizon Internet Gateway to use static or dynamic routing. Static routing Static routing specifies a fixed routing path to neighboring destinations based on predetermined metrics. Dynamic routing Dynamic routing automatically adjusts how packets travel on the network. The path determination is based on network/device reachability and the status of the network being traveled. To configure routing:

1. In the Routing Table Routing Table section, click Add new route display and modify the new route configuration page. Add new route button to Apply. 2. To save your changes click Apply http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS Wi-Fi ACCESS POINT CONNECTION A Wi-Fi Access Point network connection allows Wi-Fi devices to connect to the local area network (LAN) using the 2.4 GHz or 5 GHz Wi-Fi network. Note: Once disabled, all Wi-Fi devices connected to that Wi-Fi network will be disconnected from the LAN network and internet. To view the connection settings:

1. From the Advanced Advanced menu, select Network Settings Network Settings from the left pane and then click Network Connections. Network Connections. 2. To access the connection settings pages, click on the link of the Wi-Fi Access Point connections listed under Network Network name on the Network Connections name Network Connections page. 05 / CONFIGURING ADVANCED SETTINGS 119 3. From the connections Enable Settings Enable Settings page, to enable or disable the connection, move the selector to on on or off off. 4. To rename the connection, enter a name in the NameName field. 5. Click Apply Apply to save the changes. 6. Reboot your Verizon Internet Gateway. CONFIGURING Wi-Fi ACCESS POINT PROPERTIES To configure the connection:

Enable Settings 1. On the bottom of the Access Points specific Enable Settings page, click Settings Settings. The configuration page displays. 2. Verify the following information:

http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS General Status Status - displays the connection status of the network. Network Network displays the type of network connection. Connection Type Connection Type - displays the type of connection interface. Physical Address Physical Address - displays the physical address of the network card used for the network. MTUMTU - specifies the largest packet size permitted for internet transmissions:

Automatic Automatic: set the MTU (Maximum Transmission Unit) at 1500. Automatic by DHCP Automatic by DHCP: sets the MTU according to the DHCP connection. Manual Manual: allows you to manually set the MTU. 3. Click Apply Apply to save changes. EThERNET CONNECTION You can view the properties of your Ethernet LAN connection using an Ethernet cable inserted into one of your Verizon Internet Gateways Ethernet LAN ports. To view the connection settings:

1. To access the Ethernet Ethernet Ethernet properties page, click the Ethernet link listed under Network name page. Network Connections Network name on the Network Connections 05 / CONFIGURING ADVANCED SETTINGS 121 2. To rename the network connection, enter the new name in the NameName field. 3. Click Apply Apply to save changes. CONFIGURING EThERNET PROPERTIES To configure the connection:

1. Ethernet page, click Settings Settings. The configuration page In the Ethernet displays. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 2. Verify the following information:

General Status Status - displays the connection status of the network. Network Network displays the type name of network connection. Connection Type Hardware Ethernet Switch. Connection Type - displays as Hardware Ethernet Switch Physical Address Physical Address - displays the physical address of the network card used for the network. MTUMTU - specifies the largest packet size permitted for Automatic Automatic: sets the MTU (Maximum Transmission Unit at 1500). 05 / CONFIGURING ADVANCED SETTINGS 123 Automatic by DHCP Automatic by DHCP: sets the MTU according to the DHCP connection. Manual Manual: allows you to manually set the MTU. HW Switch Ports HW Switch Ports - displays the status of each LAN port. 3. Click Apply Apply to save the changes. 5.1j/ NETWORK ObJECTS Network objects define a group, such as a group of computers, on your Verizon Internet Gateway network by MAC address, IP address, and/or host name. The defined group becomes a network object. You can apply settings, such as configuring system rules, to all devices defined in the network object. For example, instead of setting the same website filtering configuration individually to five computers one at a time, you can define the computers as a network object. Website filtering can then be simultaneously applied to all the computers. You can use network objects to apply security rules based on host names, instead of IP addresses. This is useful since IP addresses change from time to time. In addition, you can define network objects according to MAC address to make the rule application more persistent against network configuration settings. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS To define a network object:

1. From the Advanced Network Settings. Advanced menu, select Network Settings. 2. Select Network Objects Network Objects in the Network Settings Network Settings section. 3. To define a network object, click Add new Edit Network Add new. The Edit Network Objects page displays. Objects 05 / CONFIGURING ADVANCED SETTINGS 125 4. In the Description Description field, enter a name for the network object. 5. Click AddAdd. The Edit Item Edit Item page displays. 6. Select and configure the type of network object as IP address, IP subnet, IP range, MAC address, host name, or DHCP option, and click Apply Apply to save changes. 7. Repeat the above steps to create additional network objects. 8. When complete, click Apply changes Apply changes to save changes. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 5.1k/ PORT CONFIGURATION Ethernet port configuration allows you to set up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. To configure the ports:

1. Select Port Configuration Port Configuration in the Network Settings Network Settings section. 2. To emulate the speed and duplex configuration of the port with which its communicating, select AutoAuto or select the port speed and duplicity. 3. Click Apply changes Apply changes to save changes. 05 / CONFIGURING ADVANCED SETTINGS 127 5.1l/ ROUTING You can view the routing and IP address distribution rules as well as add, edit, or delete the rules. Routing Table To view the rules:

1. Select Routing Routing in the Network Settings Network Settings section. New Route. 2. To add a new Route, click New Route http://support.verizon.com/router | 2022 Verizon. All Rights Reserved NEtwORk SEttINGS 3. Specify the following parameters:

Routing Entry -

Routing Entry - select the IP address type. NameName the network connection type. Destination Destination - enter the destination IP of the destination host, subnet address, network address, or default route. The destination for a default route is 0.0.0.0. Netmask Netmask enter the network mask. This is used in conjunction with the destination to determine when a route is used. Gateway Gateway enter the IP address of your Verizon Internet Gateway. 05 / CONFIGURING ADVANCED SETTINGS 129 MetricMetric enter a measurement preference of the route. Typically, the lowest metric is the most preferred route. If multiple routes exist to a specific destination network, the route with the lowest metric is used. 4. Click Apply Apply and Apply changes Apply changes to save changes. Internet Group Management Protocol (IGMP) IGMP allows for managing a single upstream interface and multiple downstream interfaces of the IGMP/MLD (Multicast Listener Discovery)-based forwarding. This function enables the system to send IGMP host messages on behalf of hosts that the system discovers through standard IGMP interfaces. Also, IGMP snooping allows an Ethernet switch to listen in on the IGMP conversation between hosts and routers, while IGMP querier will send out periodic IGMP queries. To enable this function:

1. Choose the IGMP interfaces by clicking on the check boxes on the screen. 2. Click Apply changes Apply changes to save changes. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved dIaGNOStICS & mONItORING 5.2/ DIAGNOSTICS & MONITORING 5.2a/ bANDWIDTh MONITORING You can view and monitor the recorded bandwidth usage measured in Kbps. To view the bandwidth:

1. From the Advanced Diagnostics & Monitoring. Advanced menu, select Diagnostics & Monitoring. 2. Bandwidth Diagnostics & Monitoring section, select Bandwidth In the Diagnostics & Monitoring Monitoring. Monitoring Refresh. 3. To refresh the page, click Refresh Auto-refresh on. 4. To continuously refresh the page, click Auto-refresh on 05 / CONFIGURING ADVANCED SETTINGS 131 5.2b/ DIAGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity:

1. Select Diagnostics Diagnostics in the Diagnostics & Monitoring Diagnostics & Monitoring section. 2. To ping an IP address, enter the IP address or domain name in the Destination Destination field and click GoGo. The diagnostics will display the number of pings, status, packets sent, and round trip time. If no diagnostic status displays, click refresh in your web browser. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved dIaGNOStICS & mONItORING 5.2c/ SYSTEM LOGGING System logging provides a view of the most recent activity of your Verizon Internet Gateway. In addition, you can view additional logs, such as the security, advanced, firewall, WAN DHCP and LAN DHCP. To view the system log:

1. Select System Logging Diagnostics & Monitoring System Logging in the Diagnostics & Monitoring section. Options 2. To view a specific time of log event, click on the Options button. 05 / CONFIGURING ADVANCED SETTINGS 133 3. Select your preferred logging time. 4. Click Save Save to save changes. 5. To view a specific type of log event such as Security Log, WAN DHCP Log, etc., click the appropriate link in the menu on the top. Refresh. 6. To update the data, click Refresh 5.2d/ SYSTEM-WIDE CONNECTIONS You can view a summary of the monitored data collected for your Verizon Internet Gateway. To view your Verizon Internet Gateways full system status and traffic monitoring data:

1. Select System-wide Connections Diagnostics &

System-wide Connections in the Diagnostics &

Monitoring section. Monitoring http://support.verizon.com/router | 2022 Verizon. All Rights Reserved dIaGNOStICS & mONItORING 05 / CONFIGURING ADVANCED SETTINGS 135 2. To modify the connection properties, click the individual connection links. Auto-refresh on. 3. To continuously refresh the page, click Auto-refresh on 5.2e/ bACKhAUL LOGGING You can view a summary of the BHM (backhaul modes: Ethernet and Wi-Fi) status of your network. To view the backhaul modes log:

1. Select Backhaul Logging Diagnostics & Monitoring Backhaul Logging in the Diagnostics & Monitoring section. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SYStEm Refresh. 2. To refresh the page, click Refresh 3. To delete the log information, click ClearClear. 4. To save the log information, click SaveSave. 5.3/ SYSTEM 5.3a/ SYSTEM STATUS To view the status:

1. From the Advanced System. Advanced menu, select System 2. You can quickly view your Gateways status by selecting System Status in the System System Status System section. Refresh. 3. To refresh the page, click Refresh Auto-refresh on. 4. To continuously refresh the page, click Auto-refresh on 05 / CONFIGURING ADVANCED SETTINGS 137 This section displays the status of your Gateways local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Internet Gateway and extender(s) (if connected). http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SYStEm 5.3b/ DATE & TIME SETTINGS You can set the time zone and enable automatic time updates. To configure the settings:

1. From the Advanced System. Advanced menu, select System. 2. Select Date & Time Date & Time in the System System section. 05 / CONFIGURING ADVANCED SETTINGS 139 3. Select the local time zone. Your Verizon Internet Gateway automatically detects daylight saving times for selected time zone. 4. Enable Automatic Time Update section, select the Enable In the Automatic Time Update check box to perform an automatic time update. Refresh. 5. To refresh the page, click Refresh 5.3c/ FACTORY RESET You can use this functionality to save and load configuration files. These files are used to backup and restore the current configuration of your Verizon Internet Gateway. Only configuration files saved on a specific Verizon Internet Gateway can be applied to that Verizon Internet Gateway. You cannot transfer configuration files between Verizon Internet Gateways. Warning: Manually editing a configuration file can cause your Verizon Internet Gateway to malfunction or become completely inoperable. Save Options To save the configuration file:

1. From the Advanced System. Advanced menu, select System. 2. Select Factory Reset Factory Reset in the System System section. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SYStEm 3. Select Save to router Save to router or Save as file Save as file to save the current Save as configuration. configuration, then click Save as configuration 4. If you select Save as file you web browsers download folder. Save as file, the configuration file is saved to Restore Options You can restore your configuration settings to your Verizon Internet Gateway factory default settings. Restoring the default settings erases the current configuration, including user defined settings and network connections. All connected DHCP clients must request new IP addresses. Your Verizon Internet Gateway must restart. Prior to restoring the factory defaults, you may want to save your current configuration to a file. This allows you to reapply your current settings and parameters to the default settings, as needed. 05 / CONFIGURING ADVANCED SETTINGS 141 Note: When restoring defaults, the setting and parameters of your Verizon Internet Gateway are restored to their default values. This includes the administrator password. A user-specified password will no longer be valid. To backup your Verizon Internet Gateways settings:

1. Select Factory Reset Factory Reset in the System System section. Automated 2. To take a backup of the current settings, click Automated Backups Backups or Manual Backup file with the extension .enc. Manual Backup. You will be prompted to save a 3. Click Backup Backup to begin the configuration backup process. To restore your Verizon Internet Gateways factory default settings:

1. Select Factory Reset Factory Reset in the System System section. Factory Default. 2. Click Factory Default http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SYStEm Default Settings Default Settings will erase all router settings including user settings for SSID and Passwords. Default Settings except current user settings Default Settings except current user settings will erase all router settings but will retain the user settings for SSID and passwords. 3. Click Restore configuration Restore configuration button. The factory default settings are applied and your Verizon Internet Gateway restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays. To load the configuration file:

1. Select Factory Reset Factory Reset in the System System section. Load a 2. To load a previously saved configuration file, select Load a choose file. File File then click choose file Restore 3. Browse to the location of the file, and click Restore configuration configuration button to begin the configuration uploading process. 4. Accessing the My Fios My Fios app or the My Verizon My Verizon account also allows you to restore the previously saved settings. Click Go to Apple App Store/

Restore From Account and select Go to Apple App Store/

Restore From Account Go to Google Play Store Go to Google Play Store to restore the saved settings to the Gateway. 5. Click Restore configuration Restore configuration button. Your Verizon Internet Gateway will automatically restart with that configuration. 05 / CONFIGURING ADVANCED SETTINGS 143 5.3d/ LED bRIGhTNESS The Verizon Internet Gateway allows you to set the LED brightness to turn Off(0%) or stay bright (50% or 100%) using the user interface. To control the LED brightness:

1. Select LED Brightness LED Brightness in the System System section. 2. Slide the bar to adjust the brightness of the LED. 3. Select your preferred timeout period (in minutes) from the dropdown list for the LED dimming setting. The Status LED will automatically turn off after the timeout period. 4. Click Apply changes Apply changes to save changes. Note: The light will activate again on status changes like WPS pairing or loss of connection. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SYStEm 5.3e/ OPEN SOURCE SOFTWARE To view: From the Advanced Open Source Software. and then click Open Source Software Advanced menu, select System System from the left pane 5.3f/ REbOOT VERIZON INTERNET GATEWAY Warning: Only select Reboot Router if instructed to do so by Verizon support. You can reboot your Verizon Internet Gateway using the Reboot Router Only feature. Refer to 1.1a/ Reset Button for power button options. To reboot your Verizon Internet Gateway using the user interface:

1. Select Reboot Router Reboot Router in the System System section. 05 / CONFIGURING ADVANCED SETTINGS 145 2. To reboot, click Reboot Device Reboot Device. Your Gateway will reboot. This may take up to a minute. 3. To access your Verizon Internet Gateway user interface, refresh your web browser. 4. After the Status LED on the front panel turns solid white, you will automatically be sent to the web browser login page. 5.3g/ REMOTE ADMINISTRATION Caution: Enabling Remote Administration places your Verizon Internet Gateway network at risk from outside attacks. You can access and control your Verizon Internet Gateway not only from within the local network, but also from the internet using Remote Administration. Remote Administration http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SYStEm You can allow incoming access to the following:

Allow Incoming WAN Access to Web-Management Allow Incoming WAN Access to Web-Management - used to obtain access to your Verizon Internet Gateways UI and gain access to all settings and parameters through a web browser. Diagnostic Tools Diagnostic Tools - used for troubleshooting and remote system management by a user or Verizon. Web Management remote administration access may be used to modify or disable firewall settings. Web Management services should be activated only when absolutely necessary. To enable remote administration:

1. Select Remote Administration Remote Administration in the System System section. 2. To enable access, select the check box. 3. To remove access, clear the check box. 4. Click Apply changes Apply changes to save changes. 05 / CONFIGURING ADVANCED SETTINGS 147 5.3h/ SYSTEM SETTINGS You can configure various system and management parameters. To configure system settings:

1. Select System Settings System Settings in the System System section.. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SYStEm 2. In the Router Status Router Status section, configure the following:

Routers Hostname Routers Hostname enter the host name of your Verizon Internet Gateway. Local Domain Local Domain view the local domain of the network. Location Location select your current location of the Gateway from the dropdown list. 3. User Settings section, you can view the administration In the User Settings user that can currently access your Wi-Fi network. In addition, you can modify the login password and manage the number of unsuccessful login attempts the administration user can enter before your Verizon Internet Gateway temporarily denies all further login attempts by the user. 05 / CONFIGURING ADVANCED SETTINGS 149 4. Router section, configure the following by selecting In the Router the check box:

Automatic Refresh of System Monitoring Web Pages Automatic Refresh of System Monitoring Web Pages activates the automatic refresh of system monitoring web pages. Prompt for Password when Accessing via LAN Prompt for Password when Accessing via LAN causes your Verizon Internet Gateway to ask for a password when trying to connect to the network. Warn User Before Configuration Changes Warn User Before Configuration Changes activates user warnings before network configuration changes take effect. Session Lifetime field, specify the length of time In the Session Lifetime required before re-entering the login password after your Verizon Internet Gateway has been inactive. In the Number of concurrent sessions that can be logged Number of concurrent sessions that can be logged into the router into the router field, select the number of users that can access your Verizon Internet Gateway at the same time. 5. Remote Administration section, configure the In the Remote Administration following:

Primary HTTP Management Port. Enter the Primary HTTP Management Port Refer to 5.3g Remote Administration for using this feature. System Logging section move the selector to onon to In the System Logging activate system logging. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved SYStEm Remote System Notify Level Remote System Notify Level specify the type of information, such as none, error, warning, and information, received for remote system logging. Remote Security Notify Level Remote Security Notify Level specify the type of information, such as none, error, warning, and information, received for remote system logging. In the DHCP Timeout DHCP Timeout section, specify the DHCP timeout. 6. Click Apply changes Apply changes to save changes. 06 /

TROUbLE ShOOTING 6.0 Troubleshooting Tips 6.1 Frequently Asked Questions 06 / TROUBLESHOOTING 152 This chapter lists solutions for issues that may be encountered while using your Verizon Internet Gateway as well as frequently asked questions. Although the majority of the Verizon Internet Gateways internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g. complete loss of connectivity, inability to access services, etc.), you may need to take additional steps to resolve the problem. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved tROUBlEShOOtING tIpS Note: The advanced settings should only be configured by experienced network technicians to avoid adversely affecting the operation of your Verizon Internet Gateway and your local network. 6.0/ TROUbLEShOOTING TIPS 6.0a/ IF YOU ARE UNAbLE TO CONNECT TO ThE INTERNET:

The first thing to check is whether your Verizon Internet Gateway is powered on and is connected to the internet. Check the Status LED on the front of the Verizon Internet Gateway. Be sure to refer to the 1.1c/ LED on page 7 to determine status of the Verizon Internet Gateway. Check the WAN cable connecting your Verizon Internet Gateway to the internet to make sure it is properly connected on both ends. If the prior tips do not resolve your connection issue, try restarting (rebooting) the Gateway portion of the Verizon Internet Gateway by manually pressing the reset power button on the bottom panel of the Verizon Internet Gateway for 3+ seconds (the Status LED should go off) to begin rebooting your Verizon Internet Gateway. Your Verizon Internet Gateway will begin rebooting and will return to service in 3 - 5 minutes depending on your network connection. Check Status LED and if it is solid white, try again to access the internet. If rebooting your Gateway does not resolve your connection issue, try power cycling the Verizon Internet Gateway by unplugging the power cord from the power supply and wait 2 minutes. During the 2min. wait period, also power cycle the 06 / TROUBLESHOOTING 154 network device (e.g. the computer, tablet, etc.) and then plug the power cable back into the Verizon Internet Gateway. After 3-5 minutes, recheck the Status LED and try again to access the internet. 6.0b/ IF YOU ARE UNAbLE TO CONNECT TO YOUR VERIZON INTERNET GATEWAY USING WI-FI:

Be sure your Wi-Fi device is within range of your Verizon Internet Gateway; move it closer to see if your connection improves. Check your network devices Wi-Fi settings to be sure your devices Wi-Fi is on (enabled) and that you have the correct Wi-Fi network and password (if using a Wi-Fi password) as configured on your Verizon Internet Gateway. Be sure you are connecting to the correct Wi-Fi network; check to be sure you are using your Verizon Internet Gateways SSID. In some cases, if using a Wi-Fi password, you may need to enter the Wi-Fi password into your network device again to be sure your device accepts the password. Check to be sure you are running the latest software for your network device. Try turning your network devices Wi-Fi off and on, and try to connect. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved tROUBlEShOOtING tIpS If you have made any changes in your network settings and turning your network devices Wi-Fi off and on does not help, try to restart your network device. You may need to turn the Wi-Fi settings from on to off, and back to on again and apply the changes. If you are still unable to access your Verizon Internet Gateway, you may need to try connecting to the Verizon Internet Gateway using another network device. If the issue goes away with another network device, the issue is likely with that individual network devices configuration. 6.0c/ ACCESSING YOUR VERIZON INTERNET GATEWAY IF YOU ARE LOCKED OUT If your Verizon Internet Gateway connection is lost while making configuration changes, a setting that locks access to your Verizon Internet Gateways UI may have inadvertently been activated. The common ways to lock access to your Verizon Internet Gateway are:

Scheduler - If a schedule has been created that applies to the computer over the connection being used, your Verizon Internet Gateway will not be accessible during the times set in the schedule. Access Control - If the access control setting for the computer is set to block the computer, access to your Verizon Internet Gateway is denied. 06 / TROUBLESHOOTING 156 To gain access, restore the default settings to your Verizon Internet Gateway. 6.0d/ RESTORING YOUR VERIZON INTERNET GATEWAYS DEFAULT SETTINGS There are two ways to restore your Verizon Internet Gateways default settings. It is important to note that after performing either procedure, all previously save settings on your Gateway will be lost. For additional information regarding the Restore Defaults feature, refer to section 5.3c/ Factory Reset/Restore Options. Using the tip of a ballpoint pen or pencil, press and hold the Reset button on the bottom of your Verizon Internet Gateway for over three seconds. Access the UI and navigate to the Advanced Settings page. Select the 5.3c/ Factory Reset option. After saving your configuration, if desired, click the Factory Default radio button. For additional details, refer to the 5.3c/ Factory Reset/Restore Options section of this guide. Note: If you reset or reboot your Verizon Internet Gateway, you may also need to disconnect your Verizon Internet Gateways power supply for a few minutes (3 or more) and then reconnect the power cable. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved tROUBlEShOOtING tIpS 6.0e/ LAN CONNECTION FAILURE To troubleshoot a LAN connection failure:

Verify your Verizon Internet Gateway is properly installed, LAN connections are correct, and that the Verizon Internet Gateway and communicating network devices are all powered on. Confirm that the computer and Verizon Internet Gateway are both on the same network segment. If unsure, let the computer get the IP address automatically by initiating the DHCP function, then verify the computer is using an IP address within the default range of 192.168.1.2 through 192.168.1.254. If the computer is not using an IP address within the correct IP range, it will not connect to your Verizon Internet Gateway. Verify the subnet mask address is set to 255.255.255.0. 6.0f/ TIMEOUT ERROR OCCURS WhEN ENTERING ThE URL OR IP ADDRESS Verify the following:

All computers are working properly. IP settings are correct. Verizon Internet Gateway is on and connected properly. Verizon Internet Gateway settings are the same as the computer. 06 / TROUBLESHOOTING 158 For connections experiencing lag or a slow response:

Check for other devices on the network utilizing large portions of the bandwidth and if possible temporarily stop their current utilization and recheck the connection. If lag still exists, clear the cache on the computer and if still needed, unplug the Ethernet cable or disable the Wi-Fi connection to the computer experiencing the slow connection and then reconnect or enable the Wi-Fi connection and try the connection again. In rare cases you may also need to:

Unplug the Ethernet cable to Verizon Internet Gateway and restart the Verizon Internet Gateway, wait 1-2 mins. and insert the Ethernet cable again. Under limited circumstances you may use a port forwarding configuration on the router, based on the application you are using (refer to the 5.0e/ Port Forwarding section or Verizons support online help for more details). http://support.verizon.com/router | 2022 Verizon. All Rights Reserved tROUBlEShOOtING tIpS 6.0g/ FRONT LED AND WPS bUTTON Front LED Mode Status LED Pattern Bootup System Off Off System Booting Soft blink White Firmware update

(FOTA) Fast blink white Passing signal Solid White No Signal, Cold SIM Solid Red No SIM Card Hard blink red Setup complete 50% bright White WiFi disabled by user Solid Green WPS Paring Hard blink Blue Factory Reset Fast blink yellow FW Error Soft blink red Cellular signal (or after single click pair button) Regular usage Paring Other The rear panels WPS Button allows quick access to the Wi-Fi Protected Setup (WPS) feature and handset paging/paring mode. In addition, the WPS Button provides a visual display of the Verizon Internet Gateways current condition. Refer to the chart above for details. 06 / TROUBLESHOOTING 160 6.0h/ bOTTOM LIGhTED INDICATORS Ethernet Port LED Mode Status Left LED Right LED Wired LAN connection Ethernet >

100M* Link

* Threshold level can be decided based on port capability Ethernet >

100M* Activity Ethernet <

100M* Link Ethernet <

100M* Activity No Ethernet connection Off Off Solid White Blinking White Solid Yellow Off Blinking Yellow Off Off Off 6.1/ FREQUENTLY ASKED QUESTIONS 6.1a/ IVE RUN OUT OF EThERNET PORTS ON MY VERIZON INTERNET GATEWAY. hOW DO I ADD MORE COMPUTERS OR DEVICES?

Plugging in an Ethernet hub or switch expands the number of ports on your Verizon Internet Gateway. Run a straight-through Ethernet cable from the Uplink port of the new hub to the Verizon Internet Gateway. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved FREqUENtlY aSkEd qUEStIONS Use a crossover cable if there is no Uplink port/switch on your hub, to connect to the Verizon Internet Gateway. Remove an existing device from the Ethernet port on your Verizon Internet Gateway and use that port. 6.1b/ hOW DO I ChANGE ThE PASSWORD ON MY VERIZON INTERNET GATEWAY UI?

To change the password:

1. On the main screen, select Advanced System Advanced, then select System Settings in the System Settings System section. 2. In the User Settings User Settings section, set a new password. 6.1c/ IS ThE WI-FI OPTION ON bY DEFAULT ON MY VERIZON INTERNET GATEWAY?

Yes, your Verizon Internet Gateways Wi-Fi option is activated out of the box. 6.1d/ IS ThE WI-FI SECURITY ON bY DEFAULT WhEN ThE WI-FI OPTION IS ACTIVATED?

Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that is printed on the sticker on the bottom of your Verizon Internet Gateway. 06 / TROUBLESHOOTING 162 6.1e/ ARE MY VERIZON INTERNET GATEWAYS EThERNET PORTS AUTO-SENSING?

Yes. Either a straight-through or crossover Ethernet cable can be used. 6.1f/ CAN I USE AN OLDER WI-FI DEVICE TO CONNECT TO MY VERIZON INTERNET GATEWAY?

Yes, your Verizon Internet Gateway can interface with 802.11b, g, n, ac or ax devices. Your Verizon Internet Gateway also can be setup to handle only n Wi-Fi cards, g Wi-Fi cards, b Wi-Fi cards, or any combination of the three. 6.1g/ CAN MY WI-FI SIGNAL PASS ThROUGh FLOORS, WALLS, AND GLASS?

The physical environment surrounding your Verizon Internet Gateway can have a varying effect on signal strength and quality. The denser the object, such as a concrete wall compared to a plaster wall, the greater the interference. Concrete or metal reinforced structures experience a higher degree of signal loss than those made of wood, plaster, or glass. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved FREqUENtlY aSkEd qUEStIONS 6.1h/ hOW DO I LOCATE ThE IP ADDRESS ThAT MY COMPUTER IS USING?

In Windows 8 or Windows 10, click the Windows button and select Settings View your network properties for details of IP address. Settings, then click Network & Internet Network & Internet and Status Status. Click On Mac OS X, open System Preferences and click the Network icon. The IP address displays near the top of the screen. To find the IP address from the router GUI:

1. From the Basic Basic menu, select Devices Devices from the left pane.. 2. Click the Settings icon to access the Device Settings Device Settings page for that device to view detailed IP address information for the device. 6.1i/ I USED DhCP TO CONFIGURE MY NETWORK. DO I NEED TO RESTART MY COMPUTER TO REFRESh MY IP ADDRESS?

No. In Windows 8, Windows 10 and Mac OSX, unplug the Ethernet cable or Wi-Fi card, then plug it back in. 6.1j/ I CANNOT ACCESS MY VERIZON INTERNET GATEWAY UI. WhAT ShOULD I DO?

If you cannot access the UI, verify the computer connected to your Verizon Internet Gateway is set up to dynamically receive an IP address. 06 / TROUBLESHOOTING 164 6.1k/ I hAVE A FTP OR WEb SERVER ON MY NETWORK. hOW CAN I MAKE IT AVAILAbLE TO USERS ON ThE INTERNET?

For a web server, enable port forwarding for port 80 to the IP address of the server. Also, set up the web server to receive that port. Configuring the server to use a static IP address is recommended. For a FTP server, enable port forwarding for port 21 to the IP address of the server. Also, set up the web server to receive that port. Configuring the server to use a static IP address is recommended. 6.1l/ hOW MANY COMPUTERS CAN bE CONNECTED ThROUGh MY VERIZON INTERNET GATEWAY?

Your Verizon Internet Gateway is capable of 254 connections, but we recommend having no more than 132 connections. As the number of connections increases, the available speed for each computer decreases. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved 07 /

SPECIFICATIONS 7.0 General Specifications 7.1 Connections 07 / SPECIFICATIONS 166 The specifications for your Verizon Internet Gateway are as follows. This includes standards, cabling types and environmental parameters. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved GENERal SpECIFICatIONS Note: The specifications listed in this chapter are subject to change without notice. 7.0/ GENERAL SPECIFICATIONS Model Number:

ARC-XCI55AX Technical Standard:

LTE Category 18, 5G NR Sub 6 Frequency band:

LTE Band: B2/B5/B13/B48/B66, DL 4x4 MIMO 5G Band: 256 QAM, DL 4x4 MIMO n2/n5/n48/n66/n77 Wi-Fi Standard:

802.11 a/b/g/n/ac/ax Dimensions:

130mm x 136mm x 130mm

(L x W x H) Certifications:

FCC, UL 60950-1 Operating Temperature: 5 C to 40 C (41 F to 104 F) Storage Temperature: -5 C to 50 C (23 F to 122 F) Operating Humidity:

5% to 85%

Storage Humidity:

5% to 93% (non-condensing) 07 / SPECIFICATIONS 168 7.1/ CONNECTIONS DC Input:

source adapter: 12V/ 3.5A Ethernet:

RJ-45 LAN * 2 http://support.verizon.com/router | 2022 Verizon. All Rights Reserved 08 /

NOTICES 8.0 Regulatory Compliance Notices 08 / NOTICES 170 This chapter lists various compliance and modification notices, as well as the NEBS requirements and GPL. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved REGUlatORY COmplIaNCE NOtICES 8.0/ REGULATORY COMPLIANCE NOTICES 8.0a/ Class b Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/ TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the grantee of this device could void the users authority to operate the equipment. FCC regulations restrict the operation of this device to indoor use only. 08 / NOTICES 172 RF Exposure:

To comply with FCC RF exposure compliance requirements, the antenna used for this transmittermust be installed to provide a separation distance of at least 28cm from all persons (indoor), and must not be co-located or operating in conjunctionwith any other antenna or transmitter. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 8.0b/ Safety Warning:

1. The circuit of cable distribution system under consideration is TNV-1 circuit. 2. The common sides or earthed side of the circuit are connected to the screen of the coaxial cable through an antenna connector of tuner and to all accessible parts and circuits (SELV, LCC and accessible metal parts). 3. The screen of the coaxial cable is intended to be connected to earth in the building installation. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved REGUlatORY COmplIaNCE NOtICES 8.0c/ Alerte de scurit:

1. Le circuit de distribution par cble considr est le circuit TNV-1. 2. Les cts communs ou ct terre du circuit sont connects lcran du cble coaxial via un connecteur dantenne du syntoniseur et toutes les parties et circuits accessibles

(SELV, LCC et parties mtalliques accessibles). 3. Lcran du cble coaxial est destin tre mis la terre dans linstallation du btiment. The cable distribution system should be grounded (earthed) in accordance with ANSI/NFPA 70, the National Electrical Code

(NEC), in particular Section 820.93, Grounding of Outer Conductive Shield of a Coaxial Cable. Le systme de distribution par cble doit tre mis la terre conformment ANSI / NFPA 70, Code national de llectricit

(NEC), en particulier la section 820.93, Mise la terre du blindage conducteur extrieur dun cble coaxial. 8.0d/ NEbS (Network Equipment building System) Statement An external SPD is intended to be used with ARC-XCI55AX. WARNING: The intra-building ports of the equipment or WARNING:

subassembly is suitable for connection to intra-building or unexposed wiring or cabling only. The intra-building port(s) of the equipment or subassembly MUST NOT be metallically connected to 08 / NOTICES 174 interfaces that connect to the OSP or its wiring. These interfaces are designed for use as intra-building interfaces only (Type 4 ports as described in GR-1089) and require isolation from the exposed OSP cabling. The addition of Primary Protectors is not sufficient protection in order to connect these interfaces metallically to OSP wiring. Caution: The Verizon Internet Gateway must be installed inside the home. The Router is not designed for exterior installation. 8.0e/ GENERAL PUbLIC LICENSE This product includes software made available under open source licenses. Additional information about that software, applicable licenses, and downloadable copies of source code, is available at:

https://verizon.com/opensource/

All open source software contained in this product is distributed WITHOUT ANY WARRANTY. All such software is subject to the copyrights of the authors and to the terms of the applicable licenses included in the download. This information is provided for those who wish to edit or otherwise change such programs. You do not need a copy of any of such open source software source code to install or operate the device. http://support.verizon.com/router | 2022 Verizon. All Rights Reserved

SKU: ARC-XCI55AX ICC ID: 18539672091724812395 S/N: GRRYWWXXXXX IMEI: 354447110017014 Verizon_PN3QDF table-view7-day Wi-Fi Name:

Wi-Fi Password:

Network Settings Password:

support.verizon.com/router Rating: 12V 3.5A FCC ID: RAXXCI55AX B4QC49SWQ URL:

Factory ID: 3

//192.168.1.1 Designed in New York Made in Vietnam

Arcadyan Technology Corporation No.8, Sec.2, Guangfu Rd., Hsinchu 30071, Taiwan Tel: 886-3-572-7000 ; Fax: 886-3-572-7063 Date: January 27, 2022 FCC Laboratory 7435 Oakland Mills Rd Columbia MD 21046 Subject: Request for Confidentiality FCC ID: RAXXCI55AX To Whom It May Concern, Pursuant to the provisions of Sections 0.457 and 0.459 of Commissions rules (47CFR0.457, 0.459), we are requesting the Commission to withhold the following documents from public disclosure indefinitely. Schematic Diagram Block Diagram Part List Operational Description Tune-up Procedure Above mentioned documents which contain detailed system and equipment description are considered as proprietary information in operation of the equipment. The public disclosure of above documents might be harmful to our company and would give competitor an unfair advantage in the market. In additional to above mentioned documents, pursuant to Public Notice DA 04-1705 of the Commission s policy, in order to comply with the marketing regulations in 47 CFR 2.803 and the importation rules in 47 CFR 2.1204, while ensuring that business sensitive information remains confidential until the actual marketing of newly authorized devices, we are requesting the Commission to withhold the following documents for 180 days after the grant of equipment authorization is issued:

External Photos Internal Photos Test Setup Photos User Manual It is our understanding that all measurement test reports, FCC ID label format cannot be granted as confidential documents and those information will be available for public review once the grant of equipment authorization is issued. Best Regards, _______________________ Simon Liu simon_liu@arcadyan.com

Arcadyan Technology Corporation No.8, Sec.2, Guangfu Rd., Hsinchu 30071, Taiwan Tel: 886-3-572-7000 ; Fax: 886-3-572-7063 FCC Agent Authorization Date: January 27, 2022 To whom it may concern, Arcadyan Technology Corporation hereby have entrusted the following person to be a proxy regarding application for Type Certification. Sporton International Inc. Address: No.52, Huaya 1st Rd., Guishan Dist., Taoyuan City, Taiwan Name: Eric Huang Job Title: Manager e-Mail: EricHuang@sporton.com.tw We are therefore responsible for the contents of the application. Brand name and model type of the specified radio equipment:

Verizon / ARC-XCI55AX, FCC ID: RAXXCI55AX Sincerely, ________________________ Simon Liu Manager simon_liu@arcadyan.com