FCC ID: GZ5NVG558HX Fixed Broadband Gateway

MPE/SAR/RF exposure information This device was verified for RF exposure and found to comply with FCC OET bulletin 65 RF exposure requirements. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. WARNING: While this device is in operation, a separation distance of at least 30 cm

(12 inches) must be maintained between the radiating antennas and the bodies of all persons exposed to the transmitter to meet the FCC RF exposure guidelines. Making changes to the antenna or the device is not permitted. Doing so may result in the installed system exceeding RF exposure requirements. This device must not be co-

located or operated in conjunction with any other antenna or radio transmitter. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure is required to be in the operating and maintenance instructions. Safety information The following sections describe the safety guidelines for this product. AC adapter This product is intended to be supplied with a listed ARRIS desktop AC adapter marked Class 2 or LPS and rated 100 120V, 50/60Hz 1A, Output 12V, 3.75A for all NVG558 series gateway models. The AC power adapter supplied with this product is designed to ensure your personal safety and to be compatible with this equipment. Use only the power adapter that was provided with the gateway. Please follow these guidelines:

Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet. Allow adequate ventilation around the adapter. Avoid locations with restricted airflow. Connect the adapter to a proper power source. The voltage and grounding requirements are found on the product case and/or packaging. Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact Verizon for assistance. Failure to comply may void the product warranty. Location - electrical considerations CAUTION: Due to risk of electrical shock or damage, do not use this product near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, highfrequency or magnetic security devices, or electric motors). Location - environmental considerations Do not plug the power adapter into an outdoor outlet or operate the residential gateway outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your warranty. Do not use the residential gateway where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the gateway away from direct sunlight and anything that radiates heat, such as a stove or a motor. Do not use the adapter if the cord becomes damaged. Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture. Trade Name Responsible Party Address ARRIS ARRIS International plc. 3871 Lakefield Drive, Suwanee, GA 30024, United States Phone 1-866 362-7747 CommScope Legal Statements 2020 CommScope, Inc. All rights reserved. ARRIS and the ARRIS logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners. No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from CommScope, Inc and/or its affiliates (CommScope). CommScope reserves the right to revise or change this content from time to time without obligation on the part of CommScope to provide notification of such revision or change. CommScope provides this content without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. CommScope may make improvements or changes in the products or services described in this content at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. ARRIS NVG558 Gateway Quick Start Guide Introduction Use this Quick Start Guide to install, configure, and perform basic troubleshooting for the ARRIS NVG558 gateway. Power supply installation Connect the power supply cord to the Power In connector on the gateway and the other end into an appropriate electrical outlet. Product ventilation The gateway is intended for residential use. Position the gateway in a vertical position and where temperature remains within a range of 32 104F

(0 40C) and heat from the unit itself is not trapped. There must be at least two inches (2) of clearance on all sides except the bottom. Gateway positioning Position the gateway in a vertical position. Proper positioning of the gateway is essential for proper cooling. Status indicator lights and port configuration Colored LEDs on the gateway indicate the status of various port activity. Rear panel connectors Front panel LEDs Power Broadband WAN Ethernet Wi-Fi USB port Ethernet WAN port LAN Ethernet ports with LED support Reset button Power button Power In LED descriptions LED Power WAN Wi-Fi Solid Green: The device is powered on. Flashing Green: The device is starting. Solid Red: Boot failure. Flashing Red: Detecting factory reset (press and hold the recessed Reset button for 10 or more seconds to trigger the factory reset). Status Broadband Solid Blue: Broadband internet connection is active. Solid Red: No IP address or authentication failed. Off: No active broadband connection. NVG558 (with Ethernet WAN interface) Solid Green: Ethernet WAN connection is good. Flashing Green: Trying to connect to the available network. Solid Red: No Ethernet WAN connection on the line. NVG558 (with Cellular WAN interface) Solid Green: Cellular WAN connection is good. Solid Yellow: Cellular WAN connection is fair. Solid Red: Cellular WAN connection is poor. Flashing Red: No cellular WAN connection on the line. Solid Green: Wireless enabled (either radio). Flashing Yellow: Wi-Fi protected Set-up (WPS) is active. Flashing Red: Flashes for 30 seconds to indicate the timeout or conflict of WPS. Solid Red: Wireless network failure. Off: Wireless is disabled for both the radios. LAN/WAN Ethernet LEDS on rear panel RJ-45 ports Solid Green: Port is active. Off: Port is not active. Flashing Green: Traffic is passing on the line. P/N 616227-002-00 Rev E 09/2020 DCM 365-095-35519 x.5 Powering and initial cabling Press the Power button on the back of the gateway. The Power indicator will initially flash GREEN to indicate that the gateway is booting and then solid GREEN to indicate it is operational. Under normal operation, while the gateway is powering up, LED status is as follows:

Broadband, WAN Ethernet, and Wi-Fi indicators will be off. Broadband indicator will initially be solid RED, and once the NVG558 obtains an IP Address will change to solid BLUE. Wireless indicator will light solid GREEN to indicate that the Wireless service is enabled. NOTE: During the initial setup, it may take several minutes to achieve service connectivity. Broadband: Follow instructions provided by Verizon. If no instructions are provided, then call Verizon. LAN Ethernet: To make an Ethernet connection:

Connect an Ethernet cable to the Ethernet port on a local computer. Access the Web Management Interface To connect a computer to the gateway via Wi-Fi:

on the label on the side and bottom of the NVG558. Access Code Required Screen: http://myrouter 1. Look for the Wi-Fi network with a name starting with Verizon-XXXX in your computers Wi-Fi settings, where XXXX will match the network name printed 2. Open a web browser on your computer (such as Firefox, Chrome, or Microsoft Edge) and type the following address in the address bar to open the Access the Web Management configuration pages If, while connected to the NVG558 web management interface, you are attempting to look at NVG558 web pages that can change the configuration of the NVG558 you will be asked for the Access Code to proceed. 1. Provide the Access Code - this is a unique code printed on the label on the base of the gateway. 2. Select Continue. Access Code Required Page Add a wireless device to the gateway To add a wireless device to the gateway, use your phone or tablet to scan the QR code on the side of the gateway. To make changes to the default Wi-Fi name/password:

1. Use the phone or tablet you connected to the NVG558 Wi-Fi by scanning the QR Code, or connect a laptop to the NVG558 via Ethernet LAN port. 2. Enter the address http://myrouter into your web browser to open the Web Management configuration pages. 3. Navigate to the Wi-Fi section to make changes to the settings. 4. When prompted for the Device Access Code, that can be found on the product label on the base of the NVG558 NOTE: The main page provides an overview about the connection and network status. You can also access information for the following:

Home: Network Status/Configuration System: System status, restart and factory reset options Broadband: WAN status, statistics, and parameter settings Wi-Fi: Wi-Fi status and configuration Network: LAN status and configuration Firewall: Firewall status/configuration Diagnostics: Gateway connection and application diagnostics Cellular: Cellular statistics, settings, and APN management. Image: Home page

(Note: This is a reference image and may slightly differ based on your device.) Declaration of conformity The following sections describe regulatory compliance by region. FCC compliance This device has been tested and certified as compliant with the regulations and guidelines set forth in the Federal Communication Commission - FCC Title 47 Part 15 regulatory requirements. Manufacturer: ARRIS Model: NVG558HX This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. The device could automatically discontinue transmission in case of absence of information to transmit, or operational failure. Note that this is not intended to prohibit transmission of control or signaling information or the use of repetitive codes where required by the technology. The device for operation in the band 51505250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate this equipment.

AA RRIS Electrical Rating 12V =3.75A |

Model: NVG558HX S/N: 123456789012345 P/N:614334-001-00 IIA Wi-Fi Network Name: ARRISXXXXXXX MAC: AABBCCDDEEFF Wi-Fi Password: 123456789012 UU Security Type: WPA2/AES Device Access Code: 0123456789 Advance Device Configuration: AUMUUUNH AUIA http://192.168.1.254 IMEI: 123456789012345 USTED Contains FCC ID: PGR-NVGSXDBAX / FCC ID: GZSNVGSS8HX MFG SITE CODE: XXX LTE 205389 MADE IN XXXXXXX Ge i i 10 oS CAN ICES-3 (B)/NMB-3 (B) az

October 5, 2020 To the attention of:

Federal Communications Commission Authorization and Evaluation Division AGENT AUTHORIZATION To Whom It May Concern:

Please be notified that ARRIS hereby designates Jones Tsai of Sporton International Inc. as the person being responsible for this project and to sign the form 731 and other documentation. Any and all acts carried out by Jones Tsai of Sporton International Inc. on the matters of relating to all processes required in the FCC approval and any communication needed with the national authority, shall have the same legal authority as acts on our own behalf. We further certify that neither the applicant nor any party to this application, as defined in 47 CFR Ch. 1.2002 (b), is subject to a denial to Federal benefits, that include FCC benefits, pursuant to section 5301 of the Anti-Drug Abuse Act of 1998, 21 U.S.C. 862. This authorization is limited to the product of as following:

FCC ID: GZ5NVG558HX If you have any acknowledgement and response, please send it to Sporton International Inc. directly. Should you have any questions or comments regarding this matter, please dont hesitate to contact me. Sincerely, Thomas Kelleher, Compliance Engineer ARRIS Tel: (215) 323-2257 E-mail: thomas.kelleher@arris.com 2500 Walsh Avenue, Santa Clara, CA 95051 USA

October 5, 2020 Federal Communications Commission Office of Engineering and Technology Laboratory Division 7435 Oakland Mills Rd, Columbia, MD 21046 FCC ID: GZ5NVG558HX Confidentiality Request Pursuant to the provisions of Sections 0.457 and 0.459 of Commissions rules (47 CFR 0.457, 0.459), we are requesting the Commission to withhold the following attachments as confidential documents from public disclosure indefinitely. Operation Description Tune-up Procedure Schematic Part List Block Diagram Above mentioned documents contain detailed system and equipment information that is considered as proprietary information. The public disclosure of above documents might be harmful to our company and would give competitor an unfair advantage in the market. In additional to above mentioned documents, pursuant to Public Notice DA 04-1705 of the Commission s policy, in order to comply with the marketing regulations in 47 CFR 2.803 and the importation rules in 47 CFR 2.1204, while ensuring that business sensitive information remains confidential until the actual marketing of newly authorized devices, we are requesting the commission to grant short-term confidentiality on the following attachments for 180 days after the grant as outlined in Public Notice DA 04-1705. External Photos Internal Photos Test Setup Photos User Manual It is our understanding that all measurement test reports, FCC ID label format and correspondence during certification review process cannot be granted as confidential and will be available for public review once the grant of equipment authorization is issued. Sincerely, Thomas Kelleher, Compliance Engineer ARRIS Tel: (215) 323-2257 E-mail: thomas.kelleher@arris.com 2500 Walsh Avenue, Santa Clara, CA 95051 USA

October 5, 2020 To the attention of:

Federal Communications Commission Authorization and Evaluation Division FCC ID: GZ5NVG558HX To whom it may concern:

ARRIS hereby declares that the product referenced above integrates a modular radio which was previously certified:

Description:

Brand Name:

Certification Number:

Approval Date:

WCDMA/LTE module Quectel Wireless Solutions Co.,Ltd XMR201901EM12G Feb 1, 2019 No hardware design changes are made on the module. The LTE bands Band 7, 30, 38, and 41 are permanently software disabled on this application. It cannot be overridden by end users via any other means. Except the change described above, the software and RF parameters have no change. Pursuant to KDB 996369 D02, the original modular report should be used to represent the compliance with applicable FCC regulations. Radiated testing items are performed on host level to ensure the compliance is maintained. If you have any questions regarding this authorization, please dont hesitate to contact me. Sincerely, Thomas Kelleher, Compliance Engineer ARRIS Tel: (215) 323-2257 E-mail: thomas.kelleher@arris.com 2500 Walsh Avenue, Santa Clara, CA 95051 USA

Federal Communications Commission Office of Engineering & Technology Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Via Electronic Filing Date: Oct 07, 2020 Re: Authorized Personnel for Grantee Code GZ5 To Whom It May Concern:

Authorized Personnel:

Thomas Kelleher Sincerely Yours, Wilson Wang Hardware Engineer Phone: (408)235-5523 wilson.wang@arris.com 3871 Lakefield Drive Suwanee, GA 30024 I currently serve as ARRIS Group, Inc. (ARRIS) grantee contact (Grantee Code GZ5) for Federal Communications Commission (FCC) equipment authorizations. As prescribed in KDB 852134 Authorized Policy Form 731, I authorize the following personnel to act on ARRIS behalf with regard to all matters that relate to FCC equipment authorization (i.e., signing Form 731, attestation letters, and confidentiality request letters). These individuals also are authorized to assign additional persons to act on ARRISs behalf as authorized agents. This authorization is valid until further written notice from any of ARRISs authorized grantee contacts.

Quectel Wireless Solutions Company Limited 7th Floor, Hongye Building, No.1801 Hongmei Road, Xuhui District, Shanghai 200233, China Tel: +8602150086326 Ext: 800; Fax: +862153253668 Date: January 3, 2019 Power of Attorney To whom it may concern, Please be notified that I, Johnny xiang, have designated Michael Lin in Sporton International Inc. as the person being responsible for this project and to sign the form 731 and other documentation. Any and all acts carried out by Michael Lin in Sporton International Inc., on the matters of relating to all processes required in the FCC approval and any communication needed with the national authority, shall have the same legal authority as acts on our own behalf. We further certifies that neither the applicant nor any party to this application, as defined in 47 CFR Ch. 1.2002 (b), is subject to a denial to Federal benefits, that include FCC benefits, pursuant to section 5301 of the Anti-Drug Abuse Act of 1998, 21 U.S.C 862. This authorization is limited to the product of as following:

FCC ID: XMR201901EM12G If you have any acknowledgement and response, please send it to Sporton International Inc. Should you have any questions or comments regarding this matter, please have my best attention. directly. Sincerely yours, Company: Quectel Wireless Solutions Company Limited ____ Contact Person: Johnny xiang TEL: +8602150086326 Ext: 800 FAX: +862153253668 E-mail: johnny.xiang@quectel.com

Applicant/Grantee Quectel Wireless Solutions Company Limited / XMR FCC ID:

XMR201901EM12G Section 15.212 Modular Transmitters Request for Modular Approval Request for Limited Modular Approval Requirements EUT Conditions Comply (Y/N) Single Modular Approval Requirements The radio portion of this module is shielded, please see exhibition external photos. Y The module has buffer modulation/data inputs. Y The module has its own power supply regulation. Please see the schem.pdf The requirements of antenna connector and spurious emission have been fulfilled. Please refer to the Test Report exhibition. Y Y Please refer to the Setup Photo exhibition for the stand-alone test configuration. Y 1 2 3 4 5 The radio elements of the modular transmitter must have their own shielding. The physical crystal and tuning capacitors may be located external to the shielded radio elements. The modular transmitter must have buffered modulation/data inputs (if such inputs are provided) to ensure that the module will comply with Part 15 requirements under conditions of excessive data rates or over-modulation. The modular transmitter must have its own power supply regulation. The modular transmitter must comply with the antenna and transmission system requirements of Sections 15.203, 15.204(b) and 15.204(c). The antenna must either be permanently attached or employ a unique antenna coupler (at all connections between the module and the antenna, including the cable). The professional installation provision of Section 15.203 is not applicable to modules but can apply to limited modular approvals under paragraph (b) of this section. The modular transmitter must be tested in a stand-alone configuration, i.e., the module must not be inside another device during testing for compliance with Part 15 requirements. Unless the transmitter module will be battery powered, it must comply with the AC line conducted requirements found in Section 15.207. AC or DC power lines and data input/output lines connected to the module must not contain ferrites, unless they will be marketed with the module (see Section 15.27(a)). The length of these lines shall be the length typical of actual use or, if that length is unknown, at least 10 centimeters to insure that there is no coupling between the case of the module and supporting 6 7 equipment. Any accessories, peripherals, or support equipment connected to the module during testing shall be unmodified and commercially available

(see Section 15.31(i)). The modular transmitter must be equipped with either a permanently affixed label or must be capable of electronically displaying its FCC identification number.

(A) If using a permanently affixed label, the modular transmitter must be labeled with its own FCC identification number, and, if the FCC identification number is not visible when the module is installed inside another device, then the outside of the device into which the module is installed must also display a label referring to the enclosed module. This exterior label can use wording such as the following: Contains Transmitter Module FCC ID: XYZMODEL1 or Contains FCC ID:

XYZMODEL1. Any similar wording that expresses the same meaning may be used. The Grantee may either provide such a label, an example of which must be included in the application for equipment authorization, or, must provide adequate instructions along with the module which explain this requirement. In the latter case, a copy of these instructions must be included in the application for equipment authorization.

(B) If the modular transmitter uses an electronic display of the FCC identification number, the information must be readily accessible and visible on the modular transmitter or on the device in which it is installed. If the module is installed inside another device, then the outside of the device into which the module is installed must display a label referring to the enclosed module. This exterior label can use wording such as the following:

Contains FCC certified transmitter module(s). Any similar wording that expresses the same meaning may be used. The user manual must include instructions on how to access the electronic display. A copy of these instructions must be included in the application for equipment authorization. The modular transmitter must comply with any specific rules or operating requirements that ordinarily apply to a complete transmitter and the manufacturer must provide adequate instructions along with the module to explain any such requirements. A copy of these instructions must be included in the application for equipment authorization. The Module will be labeled with its own FCC ID, and the instruction on the labeling rule of the end product has been stated in the User Manual of this module. Please refer to the Label and User Manual exhibition. Y The required FCC rule has been fulfilled and all the instructions for maintaining compliance have been clearly stated in the User Manual. Y 8 The modular transmitter must comply with any applicable RF exposure requirements in its final configuration. Please refer exhibition RF Exposure for the compliance of MPE RF exposure rule. Y _________________________________ Contact Person: Johnny xiang Company: Quectel Wireless Solutions Company Limited TEL: +8602150086326 Ext: 800 FAX: +862153253668 E-mail: johnny.xiang@quectel.com