FCC ID: UIDTG6452 Cable Modem

Touchstone DG6450 Data Gateway User Guide, DRAFT Revision 2.5 CommScope legal statements 2022 CommScope, Inc. All rights reserved. No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from CommScope, Inc. and/or its affiliates (CommScope). CommScope reserves the right to revise or change this content from time to time without obligation on the part of CommScope to provide notification of such revision or change. Export restrictions These products and associated technical data (in print or electronic form) may be subject to export control laws of the United States of America. It is your responsibility to determine the applicable regulations and to comply with them. The following notice is applicable for all products or technology subject to export control:

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Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 2 Table of contents CommScope legal statements.......................................................................................2 Chapter 1: Safety requirements.................................................................5 FCC Part 15......................................................................................................................6 RF Exposure.......................................................................................................... 6 Canadian compliance......................................................................................................6 RF Exposure.......................................................................................................... 7 License exempt..................................................................................................... 7 Chapter 2: Get started...............................................................................8 Introduction.................................................................................................................... 8 About your new Data Gateway....................................................................................... 9 What's in the box............................................................................................................ 9 Items you need............................................................................................................... 9 Contact your service provider.......................................................................................10 System requirements.................................................................................................... 10 Recommended hardware................................................................................... 11 Windows.............................................................................................................11 macOS................................................................................................................ 11 Linux/Unix.......................................................................................................... 11 About this manual........................................................................................................ 11 What about security?................................................................................................... 12 Ethernet or wireless?.................................................................................................... 13 Ethernet..............................................................................................................13 Wireless.............................................................................................................. 13 Both.................................................................................................................... 14 Get support................................................................................................................... 14 Install and connect your DG6450..................................................................................14 Front panel......................................................................................................... 14 Rear panel.......................................................................................................... 15 Choose an installation location.......................................................................... 16 Connect the Data Gateway.................................................................................18 Configure your wireless connection................................................................... 18 Set parental controls.......................................................................................... 20 Chapter 3: Configure your Ethernet connection....................................... 24 Requirements............................................................................................................... 24 How to use this section.................................................................................................24 Configure TCP/IP for Windows Vista............................................................................. 24 Configure TCP/IP for Windows 7, Windows 8, or Windows 10.....................................25 Configure TCP/IP for macOS..........................................................................................25 Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 3 Chapter 4: Operate the Data Gateway..................................................... 27 Set up your computer to use the Data Gateway...........................................................27 Indicator lights for the DG6450.................................................................................... 27 Internet LED........................................................................................................28 WPS LED............................................................................................................. 29 WiFi LED..............................................................................................................29 Chapter 5: Troubleshooting..................................................................... 30 The Data Gateway is plugged in, but the power light is off.......................................... 30 I'm not getting on the Internet (all connections).......................................................... 30 I'm not getting on the Internet (Ethernet).................................................................... 30 I'm not getting on the Internet (wireless)..................................................................... 31 My wireless Internet connection stops working sometimes........................................ 31 I can get on the Internet, but everything is slow.......................................................... 31 Appendix A: Glossary.............................................................................. 32 Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 4 Safety requirements Chapter 1 The ARRIS Data Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below:

CAUTION:

This device is restricted to indoor use. Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution. The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used. Do not use spray cleaners or aerosols on the gateway. Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.). Use only the external AC power adapter (if provided) and power cord included with the electrocution. equipment. Equipment should be installed near the power outlet and should be easily accessible. The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation. If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4. In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, and Ethernet lines. When the Data Gateway is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturers specifications. Ensure proper ventilation. Position the Data Gateway so that air flows freely around it and the ventilation holes on the unit are not blocked. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 5 Chapter 1: Safety requirements Do not mount the Data Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. FCC Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the Consult the dealer or an experienced radio/TV technician for help. receiver is connected. CAUTION:

FCC Caution. Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 19.3 inches (49 cm) between the radiator and your body. This transmitter must not be co-

located or operating in conjunction with any other antenna or transmitter. This device is for indoor use only. Canadian compliance This Class B digital device complies with Canadian ICES-003. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 6 Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. Chapter 1: Safety requirements RF Exposure The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. Le dispositif rencontre l'exemption des limites courantes d'valuation dans la section 2.5 de RSS 102 et la conformit l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et la conformit de rf. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 49 centimeters between the radiator and your body. Cet metteur ne doit pas tre Co-plac ou ne fonctionnant en mme temps qu'aucune autre antenne ou metteur. Cet quipement devrait tre install et actionn avec une distance minimum de 49 centimtres entre le radiateur et votre corps. Operation in the band 51505250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. Le dispositif fonctionnant dans la bande 5150-5250 MHz est rserv uniquement pour une utilisation l'intrieur afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux. License exempt This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canadas licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device. Lmetteur/rcepteur exempt de licence contenu dans le prsent appareil est conforme aux CNR dInnovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :

1. Lappareil ne doit pas produire de brouillage;

2. Lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 7 Chapter 2 Get started Introduction Get ready to experience the Internets express lane! Whether youre checking out streaming media, downloading new software, or checking your email, the Touchstone DG6450 Data Gateway brings it all to you faster and more reliably. The Touchstone DG6450 Data Gateway provides two Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The DG6450 also provides 802.11a/b/g/n/ac/ax wireless connectivity for enhanced mobility and versatility. Installation is simple, and your service provider will help you with any special requirements. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 8 Chapter 2: Get started About your new Data Gateway The TouchstoneDG6450Data Gateway is DOCSIS compliant with the following features:

Speed: much faster than dialup or ISDN service; up to 24 times faster than DOCSIS 3.0 Convenience: supports Ethernet and 802.11a/b/g/n/ac/ax wireless connections; both cable modems. can be used simultaneously Compatibility:

Data services: DOCSIS 3.1 compliant and backward-compatible with DOCSIS 3.0, 2.0, or 1.1; supports tiered data services (if offered by your service provider) Wireless 802.11a/b/g/n/ac/ax connectivity One 2.5GigE Ethernet port and two 1GigE Ethernet ports for connections to non-wireless The DG6450 provides:

devices DOCSIS 3.1 compliant What's in the box Make sure you have the following items before proceeding. Call your service provider for assistance if anything is missing. Data Gateway Power cord Wireless connection configuration guide Ethernet cable End User License Agreement Items you need Data Gateway package Coaxial cable

(coax) See What's in the box (page 9) for a list of items in the package. This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Data Gateway. The coax should be long enough to reach from your Data Gateway to the nearest cable outlet. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 9 Chapter 2: Get started Splitter

(optional) Provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable

(with connectors); use it to connect the splitter to the cable outlet and then connect the Data Gateway and TV to the splitter. Note: Using several splitters in a line may deteriorate the quality of your internet connection. Information packet Your service provider should give you a packet containing information about your service and how to set it up. Read this information carefully and contact your service provider if you have any questions. Contact your service provider Before trying to use your new Data Gateway, contact your local service provider to establish an Internet account. When you call, have the following information ready:

the Data Gateway serial number and cable MAC addresses of the unit (printed on the Data Gateway) the model number of the Data Gateway (printed on the Data Gateway) If the Data Gateway was provided by your service provider, they already have the required information. In addition, you should ask your service provider the following questions:

Do you have any special system requirements or files that I need to download after I am connected?

When can I start using my Data Gateway?

Do I need a user ID or password to access the Internet or my e-mail?

System requirements The DG6450 Data Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 10 Chapter 2: Get started To use the Data Gateway, you need DOCSIS high-speed Internet service from your service provider. Recommended hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the DG6450, but may not be able to make maximum use of DG6450 throughput. CPU: P4, 3GHz or faster. RAM: 1GB or greater. Hard drive: 7200 RPM or faster. Ethernet: Gig-E (1000BaseT). Windows macOS Linux/Unix Windows Vista, Windows 7, Windows 8, Windows 10, or Android OS (for mobile devices). A supported Ethernet or wireless LAN connection must be available. System 7.5 to Mac OS 9.2 (Open Transport recommended), macOS X, or iOS (for mobile devices). A supported Ethernet or wireless LAN connection must be available. Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this manual This manual covers the Touchstone DG6450 Data Gateway. The model number is on the label affixed to the Data Gateway. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 11 Chapter 2: Get started What about security?

Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system's security:

Keep the operating system of your computer updated with the latest security patches. Run the system update utility at least weekly. Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible. Install a virus checker and keep it updated. Avoid providing web or file-sharing services over your Data Gateway. Besides certain vulnerability problems, most service providers prohibit running servers on consumer-

level accounts and may suspend your account for violating your terms of service. Use the service providers mail servers for sending email. Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your service provider may suspend your account to protect the rest of the network. The DG6450 ships with wireless LAN security set by default (for the same reasons that you should run only secured proxies). See the security label on your product for the factory security settings. Set up a strong password for both your Wi-Fi access and your web administration login. Change the password regularly, every three months or so. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 12 Chapter 2: Get started Ethernet or wireless?

Ethernet There are two ways to connect your computer (or other equipment) to the Data Gateway. Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. Ethernet connections are slightly more secure than wireless connections, making it harder for unauthorized users to eavesdrop on communications between the router and the connected device. However, Ethernet connections are not as convenient or easy to install as wireless connections. Note: To connect more than two computers to the DG6450 through the Ethernet ports, you need an Ethernet hub (available at computer retailers). The Data Gateway package comes with one Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Data Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 6 (CAT6) straight-through cable. CAT6 cable is required for best Ethernet performance. Regular CAT5 or CAT5e cable may not allow full-speed Ethernet operation. Wireless Wireless access lets you connect additional (wireless-capable) devices to Data Gateway. The 802.11 wireless LAN standard allows one or more computers to access the DG6450 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Wireless connections are easier to install than standard Ethernet connections. However, wireless connections are slightly less secure, increasing the chances that unauthorized users could eavesdrop on connections between the router and the connected device. Note: You can use the wireless connection if your computer has a built-in or aftermarket plug-in wireless adapter. To learn more about which wireless hardware works best with your computer, see your computer dealer. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 13 Chapter 2: Get started If you have multiple computers, you can use Ethernet for up to two devices and wireless for the others. To connect three or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Both Get support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product user guides please visit the ARRIS Support website at http://www.arris.com/consumers. Install and connect your DG6450 Before you start, make sure that:

You have all the Items you need (page 9). Cable and power outlets are available near the computer. If a cable outlet is not conveniently located, your service provider can install a new one. If you have ordered service, your service provider should configure the DG6450 automatically. You need only follow the instructions in this section to install and connect the DG6450. Front panel The front of the DG6450 has the following indicators. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 14 Chapter 2: Get started Internet: Indicates Internet data transmission status. 1. 2. WiFi: indicates the status of the wireless LAN. 3. WPS Button/LED: Begins associating the Data Gateway with a wireless device. The LED indicates that Wireless Protected Setup (WPS) is active. Rear panel The rear of the DG6450 has the following connectors and controls. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 15 Chapter 2: Get started 1. Reset button: Resets the Data Gateway as if you power cycled the device. Use a pointed non-metallic object to press this button. 2. 2.5GigE Ethernet connector: 2.5GigE connector for use with a computer LAN port. 3. 1GigE Ethernet connectors: 1GigE connectors for use with a computer LAN port. 4. MoCA: Indicates connectivity between the Data Gateway and other home devices connected via the MoCA network. 5. Cable: Connector for the coaxial cable. 6. Power: Connector for the power cord. Choose an installation location There are a number of factors to consider when choosing a location to install your Data Gateway:

Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Data Gateway that extension cords are not required. Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Data Gateway. A large number of splitters can slow down your Internet connection. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 16 Chapter 2: Get started If you are connecting devices to the Ethernet ports, can you easily run cables between the Data Gateways location and those devices?

If you want to install the Data Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating. How close are your wireless devices? The Data Gateway wireless connection range is typically 100200 feet (30m65m). A number of factors can affect connection range, as described below. Desktop mounting instructions Position the Data Gateway so that:

it stands vertically on its base (do not lay it flat on its side.) air flows freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked Factors that affect wireless range A number of factors can affect the usable range for wireless connections. Increases range Adding a wireless extender to the network Decreases range Metal or concrete walls between the Data Gateway and other devices Large metal appliances, aquariums, or metal cabinets between the Data Gateway and other devices Interference and RF noise (2.4 GHz wireless phones, microwave ovens, or other wireless networks) Note: Set the transmit power level to High to increase the range. Set it to Medium or Low to decrease the range proportionately. Note: You may decide to decrease the range of your wireless network, as long as the decreased range is sufficient for your needs. By limiting your networks range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 17 Connect the Data Gateway Chapter 2: Get started 1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Data Gateways Cable connector (4). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway. If you are using MoCA for your home network, MoCA filters must be installed on any legacy client devices. Your service provider will install these filters for you. 2. Insert the plug from the power cord into the Power connector on the back of the Data Gateway (8) and insert the power cord into a convenient AC outlet. 3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Data Gateway, and the other end to the Ethernet port on a computer or other client device. Note: Use the Ethernet cable included in the Data Gateway package. Configure your wireless connection The DG6450 ships with wireless LAN security enabled by default. See the security label on your product for the factory security settings. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 18 Chapter 2: Get started Note: You must set up your computer and other client devices to work with the security settings on the DG6450. Refer to the documentation for your client device for instructions on setting security. On most computer systems you only need to select the network name (SSID) and enter the encryption key. If your computer or client device supports Wi-Fi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or client device and the DG6450 simultaneously to easily set up your system security. If you need to modify the Data Gateway's default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Access the configuration interface 1. 2. 3. If security has been properly set up on your computer to access the wireless LAN on the DG6450, use the connection utility for your operating system to connect to the wireless LAN using its network name (SSID), as shown on the security label. If you cannot access the wireless LAN, you must first establish a wired Ethernet connection between your computer and the DG6450. In your web browser, navigate to http://192.168.0.1/ to access the wireless router setup. The Login screen appears. Note: The default user names and passwords for each login type are listed below. All user names and passwords are case-sensitive. User name Login type Password WiFi/Ethernet admin Wi-Fi PWD (from the product label) MSO mso Technician technician PWOD PWOD 4. Enter the user name and password, and click Apply to log in. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 19 Chapter 2: Get started The System Basic Setup screen appears. Note: Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password. Set parental controls The parental control feature lets you block specified keywords and web sites from being accessed and also lets you specify trusted computers in the network. Trusted computers are not affected by the parental control settings. Find the MAC address of a computer Use the operating system of your computer to find its MAC address, as follows:

Windows: from the Start menu, select the Control Panel. Double-click Network & Sharing Center. Then double-click either "Wireless Network Connection" for a wireless connection, or "Local Area Connection" for an Ethernet connection. Next click the Details button. The

"Physical Address" line shows the MAC address. macOS: open System Preferences and click the Network icon. To find the Ethernet MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The

"Ethernet ID" field shows the MAC address. To find the wireless MAC address, select Airport from the Show drop-down, then click the Airport tab. The "Airport ID" field shows the MAC address. Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). Set up your parental controls 1. Access and log into the wireless configuration interface as explained in Access the configuration interface (page 19). 2. Click Parental Control in the side menu to display the Parental Control screen. 3. Click Enable. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 20 Chapter 2: Get started 4. Configure any or all of the following parental controls:

Managed Sites: block sites by URL or by keyword (strings that appear in the URL). Managed Services: block access to specific services by port or port range. Managed Devices: lists managed devices and lets you block specific devices. To block sites by URL:

5. On the Managed Sites tab, in the Blocked Sites section, click +Add. 6. Enter the URL you want to block and when you want to block it. 7. Click Save. To block sites based on a keyword that appears in the string:

8. On the Managed Sites tab, in the Blocked Keywords section, click +Add. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 21 Chapter 2: Get started 9. Enter the keyword you want to block (for example, .xxx) and when you want to block it. 10. Click Save. To block services by port or port range:

11. On the Managed Services tab, in the Blocked Services section, click +Add. 12. Type a description of the service in the User Defined Service field. 13. Choose the protocols that the service uses, and specify the port(s) you want to block. 14. Specify when you want to block this service. 15. Click Save. To block or allow specific devices:

Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 22 Chapter 2: Get started 16. On the Managed Devices tab, choose Allow All to allow all devices to access the Data Gateway. Then you can add devices that you want to block to the blocked list. Important: The Block All option will block access to the Data Gateway for all devices, including the device that is currently connected to the Data Gateway. We recommend that you do not choose this option because it may cause a loss of connectivity. 17. Click +Add Blocked Device to add a device to the blocked list. 18. Enter the name of the device and its MAC address, and specify when you want to block it. 19. Click Save. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 23 Chapter 3 Configure your Ethernet connection If your computer has a LAN card that provides an Ethernet connection, you may have to configure your computer's TCP/IP settings. The following steps will guide you through setting your computer's TCP/IP settings to work with the Data Gateway. Requirements Make sure you have the following before attempting to configure your Ethernet connection:

Computer with Ethernet interface. Ethernet cable. IP address, subnet, gateway, and DNS information for installations not using DHCP. How to use this section The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to configure your Ethernet connection on your operating system. Configure TCP/IP for Windows Vista (page 24) Configure TCP/IP for Windows 7, Windows 8, or Windows 10 (page 25) Configure TCP/IP for macOS (page 25) Configure TCP/IP for Windows Vista 1. Open the Vista Control Panel. 2. Double-click Network and Sharing Center to display the Network and Sharing Center Window. 3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window appears. 4. Double-click the Local Area Connection to open the Properties window:

Note: If Windows requests permission to continue, click Continue. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 24 Chapter 3: Configure your Ethernet connection 5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your service provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected appears. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your service provider. 7. Click OK to accept the new settings and close the Properties window. Configure TCP/IP for Windows 7, Windows 8, or Windows 10 1. Click the Start menu and type network and sharing into the Search box. 2. Select Network and Sharing Centerwhen it appears. 3. Click Change adapter settings from the left-side menu. 4. Right-click on your local area connection icon and select Properties to open the Properties window. 5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your service provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected appears. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your service provider. 7. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Configure TCP/IP for macOS 1. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. 2. Click the Network icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4. Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5.If your service provider requires TCP/IPv6, go to step 8. 5. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. 6. 7. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 25 Chapter 3: Configure your Ethernet connection If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 8. 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 26 Chapter 4 Operate the Data Gateway This chapter describes the controls and features available on the Data Gateway, and covers basic troubleshooting procedures. Set up your computer to use the Data Gateway Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Indicator lights for the DG6450 The Data Gateway has LED indicator lights to assist in troubleshooting. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 27 Chapter 4: Operate the Data Gateway Internet: Indicates Internet data transmission status. 1. 2. WiFi: indicates the status of the wireless LAN. 3. WPS Button/LED: Begins associating the Data Gateway with a wireless device. The LED indicates that Wireless Protected Setup (WPS) is active. Internet LED Light patterns for the Internet LED during normal operation Event Downstream scanning in progress Upstream ranging in progress LED Status Red (slow blink) Red (fast blink) Ranging completed; registration in progress White (slow blink) Cable modem was successfully registered White (steady) Cable modem failed to register Red (steady) Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 28 Chapter 4: Operate the Data Gateway WPS LED Light patterns for the WPS LED during normal operation Event WiFi switched off Synchronizing WPS LED Status Off White (fast blink) WiFi LED Light patterns for the WiFi LED during normal operation Event WiFi switched off WiFi switched on WiFi data is being transmitted WiFi disabled due to scheduling LED Status Off Off White (blinking) White (blinking) Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 29 Chapter 5 Troubleshooting The Data Gateway is plugged in, but the power light is off Check all power connections. Is the power cord plugged in firmly at both ends?

Note: Use only the power adapter and power cord included with the equipment. If you plugged the power cord into a power strip, make sure the strip is switched on. Make sure that the rear panel power switch is set to the ON position. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I'm not getting on the Internet (all connections) It may take over 30 minutes to establish a connection the first time you power up your Data Gateway, especially when many people are online. Always leave your Data Gateway plugged into AC power and connected to the cable system. Check the front panel lights. The Power light should be on. If the light blinks for more than 30 minutes, call your service provider for assistance. Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharplyany of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between the Data Gateway and CATV outlet, remove the splitters and connect the Data Gateway directly to the outlet. I'm not getting on the Internet (Ethernet) If you are using an Ethernet hub, is it turned on?

Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to an Ethernet hub. Press the Reset button on the back of the Data Gateway. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 30 Chapter 5: Troubleshooting I'm not getting on the Internet (wireless) Check to be sure that the Wi-Fi light is on. Does your connection utility discover your wireless LAN? If you turned off "Broadcast SSID"

you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to "disabled." Enable one of the other security modes as soon as you find the problem. My wireless Internet connection stops working sometimes This is usually caused by interference. Two common sources are 2.4GHz "remote"

telephones and microwave ovens. If you cannot remove the interfering product, try using a different channel or setting Protected Mode. I can get on the Internet, but everything is slow If the website you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed. Other communications on the LAN, or interference with wireless connections, may slow down the connection. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 31 Appendix A Glossary Category 5e

(Cat5e) Coaxial cable

(coax) CPE Cross-over DHCP DNS DOCSIS EMTA Ethernet A high-quality type of cable, used for connections with speeds up to 2.5Gbps (2500Base-T or 2.5GBase-T). When purchasing Ethernet cables, always look for Category 5e cable or higher. A thin wire, used to connect your television and Data Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. Customer Premise Equipment. This is the equipment that is plugged in to the Data Gateway; typically a computer or hub. An Ethernet cable used to connect two hubs (or a hub and a cable modem) together. Also, some Ethernet hubs may have built-in cross-over on one or more ports (which eliminates the need for a cross-over cable). Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the service provider to configure your computer's networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector Firewall The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Data Gateway. A hardware or software device that prevents unauthorized access to a private network from the Internet. The DG6450 provides a built-in firewall. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 32 Appendix A: Glossary Gateway Headend The device, usually a router, that connects devices on a given IP subnet to other IP subnets. The "central office" in an HFC network. The headend houses both video and data equipment. In larger cable networks, a "master" headend often feeds several "remote" headends to provide distributed services. HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. IP address A number assigned to your computer by your service provider, used to identify your computer to other systems on the Internet. MAC address HTTP Hub ISDN LAN LED Protocol Proxy RF RJ-11 RJ-45 Splitter SSID Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. Local Area Network. A network that allows computers in a single location

(such as a building) to communicate with one another. Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it. A number that uniquely identifies any device connected to a network. Your service provider uses your Data Gateway's MAC address to authorize access to the Internet. The MAC address is printed on a label affixed to your Data Gateway. A set of rules and formats that determines the communication behavior of network entities at a given layer. A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server. For example, your service provider may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Abbreviation for Radio Frequency. Some literature refers to coax as "RF cable" and the connectors as "RF connectors."

A standard 2-conductor modular connector, commonly used in North America for connecting telephones. A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Data Gateway. You can buy a splitter from any electronics retailer and most discount stores. Service Set IDentifier. A string of text (up to 32 characters long) that uniquely identifies a wireless LAN. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 33 Appendix A: Glossary Switched outlet A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Data Gateway into a switched outlet to avoid disruptions. TCP/IP TDMA WEP WPA Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks. Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Upstream The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path. Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 34 Corporate Headquarters CommScope Hickory North Carolina 28602 USA T: 1-828-324-2200 www.commscope.com

Touchstone TG6452 Telephony Gateway User Guide, DRAFT Revision 2.3 CommScope legal statements 2022 CommScope, Inc. All rights reserved. No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from CommScope, Inc. and/or its affiliates (CommScope). CommScope reserves the right to revise or change this content from time to time without obligation on the part of CommScope to provide notification of such revision or change. Export restrictions These products and associated technical data (in print or electronic form) may be subject to export control laws of the United States of America. It is your responsibility to determine the applicable regulations and to comply with them. The following notice is applicable for all products or technology subject to export control:

These items are controlled by the U.S. government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations. Disclaimer THIS CONTENT AND ASSOCIATED PRODUCTS OR SERVICES (MATERIALS), ARE PROVIDED AS IS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CommScope DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. CommScope does not represent or warrant that the functions described or contained in the Materials will be uninterrupted or error-free, that defects will be corrected, or are free of viruses or other harmful components. CommScope does not make any warranties or representations regarding the use of the Materials in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. As a condition of your use of the Materials, you warrant to CommScope that you will not make use thereof for any purpose that is unlawful or prohibited by their associated terms of use. IN NO EVENT SHALL CommScope, CommScope AFFILIATES, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIES, LICENSORS, AND THIRD-PARTY PARTNERS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF CommScope HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY ARISING FROM YOUR ACCESS TO, OR USE OF, THE MATERIALS. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, some of the above limitations may not apply to you. Limitation of liability Trademarks ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.Wi-Fi is a trademark of the Wi-Fi Alliance. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 2 Table of contents CommScope legal statements.......................................................................................2 Chapter 1: Safety requirements.................................................................5 European compliance..................................................................................................... 6 Energy Consumption............................................................................................ 6 Maximum RF power levels................................................................................... 7 Disabling Wi-Fi...................................................................................................... 7 FCC Part 15......................................................................................................................7 RF Exposure.......................................................................................................... 8 Canadian compliance......................................................................................................8 License exempt..................................................................................................... 8 RF Exposure.......................................................................................................... 8 Channels 1-11................................................................................................................. 9 Chapter 2: Get started............................................................................. 10 Introduction.................................................................................................................. 10 About your new Telephony Gateway............................................................................ 11 What's in the box.......................................................................................................... 11 Items you need............................................................................................................. 11 Get service.................................................................................................................... 12 System requirements.................................................................................................... 13 Recommended hardware................................................................................... 13 Windows.............................................................................................................13 macOS................................................................................................................ 13 Linux/Unix.......................................................................................................... 14 About this manual........................................................................................................ 14 Select an installation location....................................................................................... 14 What about security?................................................................................................... 15 Ethernet or wireless?.................................................................................................... 15 Ethernet..............................................................................................................15 Wireless.............................................................................................................. 16 Both.................................................................................................................... 16 Get support................................................................................................................... 16 Chapter 3: Install and connect your Telephony Gateway..........................18 Front panel....................................................................................................................18 Rear panel..................................................................................................................... 19 Select an installation location....................................................................................... 20 Desktop mounting instructions.......................................................................... 21 Factors that affect wireless range.......................................................................21 Connect the Telephony Gateway.................................................................................. 21 Configure your wireless connection................................................................... 23 Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 3 Set parental controls.......................................................................................... 24 Chapter 4: Configure your Ethernet connection....................................... 27 Requirements............................................................................................................... 27 How to use this section.................................................................................................27 Configure TCP/IP for Windows Vista............................................................................. 27 Configure TCP/IP for Windows 7, Windows 8, or Windows 10.....................................28 Configure TCP/IP for macOS..........................................................................................28 Chapter 5: Operate the Telephony Gateway............................................ 30 Set up your computer to use the Telephony Gateway..................................................30 Indicator lights for the TG6452..................................................................................... 30 Phone LED.......................................................................................................... 31 Internet LED........................................................................................................31 WPS LED............................................................................................................. 32 WiFi LED..............................................................................................................32 Use the Reset button.................................................................................................... 32 Reset the Telephony Gateway to factory defaults.............................................. 33 Chapter 6: Troubleshooting..................................................................... 34 The Telephony Gateway is plugged in, but the power light is off................................. 34 I'm not getting on the Internet (all connections).......................................................... 34 I'm not getting on the Internet (Ethernet).................................................................... 34 I'm not getting on the Internet (wireless)..................................................................... 35 I can get on the Internet, but everything is slow.......................................................... 35 I don't have a dial tone when I pick up the phone........................................................35 Appendix A: Glossary.............................................................................. 37 Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 4 Safety requirements Chapter 1 The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below:

CAUTION:

Potential equipment damage. Potential loss of service. Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway. CAUTION:

This device is restricted to indoor use. The Telephony Gateway is designed to be connected directly to a telephone. Connecting the Telephony Gateway to the homes existing telephone wiring should only be performed by a professional installer. Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution. Do not use the telephone to report a gas leak in the vicinity of the leak. The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used. Do not use spray cleaners or aerosols on the Telephony Gateway. Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.). Use only the external AC power adapter (if provided) and power cord included with the electrocution. equipment. Equipment should be installed near the power outlet and should be easily accessible. The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 5 Chapter 1: Safety requirements If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4. In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines. When the Telephony Gateway is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturers specifications. Ensure proper ventilation. Position the Telephony Gateway so that air flows freely around it and the ventilation holes on the unit are not blocked. Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. European compliance The full text of the EU declaration of conformity is available at the following internet address: http://www.arris.com/consumers/eudoc. As indicated by this symbol, disposal of this product or battery is governed by Directive 2012/19/EU of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Gateway the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in accordance with local WEEE ordinances. Energy Consumption In accordance with Ecodesign Directive 2009/125/EC, this device is equipped with a power switch. The following energy consumption figures apply (measured with a wattmeter at the outlet):

Power Consumption 17.0 W (idle) 24.0 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 6 service (wireless and wired) and telephone service. Turning the switch OFF is recommended only during vacations or similar extended absences. Chapter 1: Safety requirements Maximum RF power levels Frequency Band (GHz) Maximum RF Power (dBm) 2.41 to 2.48 5.15 to 5.35*

5.47 to 5.725 20 30 30

*5150 ~ 5350 MHz is limited to indoor use only in these countries: BE, BG, CK, DK, DE, EE, IE, EL, ES, FR, HR, IT, CY, LV, LT, LU, HU, MT, NL, AT, PL, PT, RO, SI, SK, FI, SE, and UK(NI). Wi-Fi is automatically enabled on your Telephony Gateway, but you can disable the Wi-Fi operation of your device in your home. If you choose to do so, simply press the Wi-Fi button on the front of your Telephony Gateway so that the Wi-Fi LED is no longer illuminated. If you want to enable Wi-Fi operation again, you can press the Wi-Fi button on the front of your Telephony Gateway again. Disabling Wi-Fi FCC Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 7 Chapter 1: Safety requirements CAUTION:

FCC Caution. RF Exposure Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 19.3 inches (49 cm) between the radiator and your body. This transmitter must not be co-

located or operating in conjunction with any other antenna or transmitter. Canadian compliance This Class B digital device complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. License exempt This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canadas licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device. Lmetteur/rcepteur exempt de licence contenu dans le prsent appareil est conforme aux CNR dInnovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :

1. Lappareil ne doit pas produire de brouillage;

2. Lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. RF Exposure The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. Le dispositif rencontre l'exemption des limites courantes d'valuation dans la section 2.5 de RSS 102 et la conformit l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et la conformit de rf. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 8 Chapter 1: Safety requirements This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 30 centimeters between the radiator and your body. Cet metteur ne doit pas tre Co-plac ou ne fonctionnant en mme temps qu'aucune autre antenne ou metteur. Cet quipement devrait tre install et actionn avec une distance minimum de 30 centimtres entre le radiateur et votre corps. Operation in the band 51505250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. Le dispositif fonctionnant dans la bande 5150-5250 MHz est rserv uniquement pour une utilisation l'intrieur afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux. Channels 1-11 For products available in the USA and Canada, only channels 1-11 can be operated. Selection of other channels is not possible. This device is restricted to indoor use. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 9 Chapter 2 Get started Introduction Get ready to experience the Internets express lane! Whether youre checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG6452 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. The Touchstone TG6452 Telephony Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The TG6452 also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition, the TG6452 provides for up to two separate lines of telephone service. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 10 Installation is simple, and your service provider will help you with any special requirements. Chapter 2: Get started About your new Telephony Gateway The TouchstoneTG6452Telephony Gateway is DOCSIS compliant with the following features:

Speed: much faster than dialup or ISDN service; up to 24 times faster than DOCSIS 3.0 Convenience: supports Ethernet and 802.11a/b/g/n/ac/ax wireless connections; both Flexibility: provides two independent lines of telephone service as well as high speed cable modems. can be used simultaneously data Compatibility:

Data services: DOCSIS 3.1 compliant and backward-compatible with DOCSIS 3.0, 2.0, or 1.1; supports tiered data services (if offered by your service provider) Telephony services: PacketCable 2.0 compliant; SIP and NCS Wireless 802.11a/b/g/n/ac/ax connectivity One 2.5GigE Ethernet port and two 1GigE Ethernet ports for connections to non-wireless The TG6452 provides:

devices Two lines of telephone service DOCSIS 3.1 compliant What's in the box Make sure you have the following items before proceeding. Call your service provider for assistance if anything is missing. Telephony Gateway Power cord Wireless connection configuration guide Ethernet cable End User License Agreement Items you need Telephony Gateway package See What's in the box (page 11) for a list of items in the package. Coaxial cable

(coax) This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 11 Chapter 2: Get started any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Telephony Gateway. The coax should be long enough to reach from your Telephony Gateway to the nearest cable outlet. Phone Cable This is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores. Splitter

(optional) Provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable

(with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Note: Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Information packet Your service provider should give you a packet containing information about your service and how to set it up. Read this information carefully and contact your service provider if you have any questions. Get service Before you try to use your new Telephony Gateway, contact your local service provider to establish an Internet account and telephone service. When you call, have the following information ready:

Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 12 Chapter 2: Get started the serial number and cable MAC addresses of the unit (printed on the Telephony the model number of the Telephony Gateway (printed on the Telephony Gateway) If the Telephony Gateway was provided by your service provider, they already have the required information. In addition, you should ask your service provider the following questions:

Do you have any special system requirements or files that I need to download after I am Gateway) connected?

When can I start using my Telephony Gateway?

Do I need a user ID or password to access the Internet or my e-mail?

Will my phone number(s) change?

What new calling features will I have and how do I use them?

System requirements The TG6452 Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your service provider. Telephone service requires that the service provider has PacketCable support. Recommended hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TG6452, but may not be able to make maximum use of TG6452 throughput. CPU: P4, 3GHz or faster. RAM: 1GB or greater. Hard drive: 7200 RPM or faster. Ethernet: Gig-E (1000BaseT). Windows macOS Windows Vista, Windows 7, Windows 8, Windows 10, or Android OS (for mobile devices). A supported Ethernet or wireless LAN connection must be available. System 7.5 to Mac OS 9.2 (Open Transport recommended), macOS X, or iOS (for mobile devices). A supported Ethernet or wireless LAN connection must be available. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 13 Chapter 2: Get started Linux/Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this manual This manual covers the Touchstone TG6452 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. Select an installation location There are a number of factors to consider when choosing a location to install your Telephony Gateway:

Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required. Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Telephony Gateway A large number of splitters can slow down the Internet connection and even affect your telephone service. Can you easily run cables between the Telephony Gateways location and the phones?

If you are connecting devices to the Ethernet ports, can you easily run cables between the Telephony Gateways location and those devices?

If you want to install the Telephony Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 14 How close are your wireless devices? The Telephony Gateway wireless connection range is typically 100200 feet (30m65m). A number of factors can affect connection range, as described below. Chapter 2: Get started What about security?

Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system's security:

Keep the operating system of your computer updated with the latest security patches. Run the system update utility at least weekly. Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible. Install a virus checker and keep it updated. Avoid providing web or file-sharing services over your Telephony Gateway. Besides certain vulnerability problems, most service providers prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service. Use the service providers mail servers for sending email. Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your service provider may suspend your account to protect the rest of the network. The TG6452 ships with wireless LAN security set by default (for the same reasons that you should run only secured proxies). See the security label on your product for the factory security settings. Set up a strong password for both your Wi-Fi access and your web administration login. Change the password regularly, every three months or so. Ethernet or wireless?

There are two ways to connect your computer (or other equipment) to the Telephony Gateway. Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 15 Chapter 2: Get started Ethernet connections are slightly more secure than wireless connections, making it harder for unauthorized users to eavesdrop on communications between the router and the connected device. However, Ethernet connections are not as convenient or easy to install as wireless connections. Note: To connect more than four computers to the TG6452 through the Ethernet ports, you need an Ethernet hub (available at computer retailers). The Telephony Gateway package comes with one Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 6 (CAT6) straight-through cable. CAT6 cable is required for best Ethernet performance. Regular CAT5 or CAT5e cable may not allow full-speed Ethernet operation. Wireless access lets you connect additional (wireless-capable) devices to Telephony Gateway. The 802.11 wireless LAN standard allows one or more computers to access the TG6452 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Wireless connections are easier to install than standard Ethernet connections. However, wireless connections are slightly less secure, increasing the chances that unauthorized users could eavesdrop on connections between the router and the connected device. Note: You can use the wireless connection if your computer has a built-in or aftermarket plug-in wireless adapter. To learn more about which wireless hardware works best with your computer, see your computer dealer. If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Wireless Both Get support If you need assistance with your ARRIS product please contact your service provider. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 16 For additional technical information and product user guides please visit the ARRIS Support website at http://www.arris.com/consumers. Chapter 2: Get started Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 17 Chapter 3 Install and connect your Telephony Gateway Before you start, make sure that:

You have contacted your service provider and verified that they provide data and telephone service using standard DOCSIS technology. You have all the Items you need (page 11). Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your service provider can install a new one. If you have ordered service, your service provider should configure the Telephony Gateway automatically. You need only follow the instructions in this section to install and connect the Telephony Gateway. CAUTION:

Risk of equipment damage. Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Front panel The front of the TG6452 has the following indicators. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 18 Chapter 3: Install and connect your Telephony Gateway Internet: Indicates Internet data transmission status. 1. 2. WiFi: indicates the status of the wireless LAN. 3. WPS Button/LED: Begins associating the Telephony Gateway with a wireless device. The LED indicates that Wireless Protected Setup (WPS) is active. 4. Phone: Indicates the status of the telephone line. Rear panel The rear of the TG6452 has the following connectors and controls. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 19 Chapter 3: Install and connect your Telephony Gateway 1. Reset button: Resets the Telephony Gateway as if you power cycled the device. Use a pointed non-metallic object to press this button. 2. Tel (1 - 2): Connectors for the phone lines. 3. 2.5GigE Ethernet connector: 2.5GigE connector for use with a computer LAN port. 4. 1GigE Ethernet connectors: 1GigE connectors for use with a computer LAN port. 5. MoCA: Indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network. 6. Cable: Connector for the coaxial cable. 7. Power: Connector for the power cord. Select an installation location There are a number of factors to consider when choosing a location to install your Telephony Gateway:

Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required. Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 20 Chapter 3: Install and connect your Telephony Gateway available to the Telephony Gateway A large number of splitters can slow down the Internet connection and even affect your telephone service. Can you easily run cables between the Telephony Gateways location and the phones?

If you are connecting devices to the Ethernet ports, can you easily run cables between the Telephony Gateways location and those devices?

If you want to install the Telephony Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating. How close are your wireless devices? The Telephony Gateway wireless connection range is typically 100200 feet (30m65m). A number of factors can affect connection range, as described below. Desktop mounting instructions Position the Telephony Gateway so that:

it stands vertically on its base (do not lay it flat on its side) air flows freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked Factors that affect wireless range A number of factors can affect the usable range for wireless connections. Increases range Adding a wireless extender to the network Decreases range Metal or concrete walls between the Telephony Gateway and other devices Large metal appliances, aquariums, or metal cabinets between the Telephony Gateway and other devices Interference and RF noise (2.4 GHz wireless phones, microwave ovens, or other wireless networks) Note: Set the transmit power level to High to increase the range. Set it to Medium or Low to decrease the range proportionately. Note: You may decide to decrease the range of your wireless network, as long as the decreased range is sufficient for your needs. By limiting your networks range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Connect the Telephony Gateway Warning:

Risk of injury or equipment damage. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 21 Chapter 3: Install and connect your Telephony Gateway Connecting the Telephony Gateway to the homes existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service or permanent damage to the Telephony Gateway. 1. Reset button: Resets the Telephony Gateway as if you power cycled the device. Use a pointed non-metallic object to press this button. 2. Tel (1 - 2): Connectors for the phone lines. 3. 2.5GigE Ethernet connector: 2.5GigE connector for use with a computer LAN port. 4. 1GigE Ethernet connectors: 1GigE connectors for use with a computer LAN port. 5. MoCA: Indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network. 6. Cable: Connector for the coaxial cable. 7. Power: Connector for the power cord. Follow these steps to connect and turn on your Telephony Gateway:

1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Telephony Gateways Cable connector. Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 22 Chapter 3: Install and connect your Telephony Gateway Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. 2. Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway and insert the power cord into a convenient AC outlet. Note: Use only the external AC power adapter (if provided) and power cord included with the equipment. 3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway, and the other end to the Ethernet port on a computer, Ethernet hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Gateway package. 4. Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway. Connect the other end to the telephone. Configure your wireless connection The TG6452 ships with wireless LAN security set by default. See the security label on your product for the factory security settings. Note: You must set up your computer and other client devices to work with the security settings on the TG6452. Refer to the documentation for your client device for instructions on setting security. On most computer systems, you only need to select the network name (SSID) device and enter the encryption key. If you need to modify the Telephony Gateway's default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 23 Chapter 3: Install and connect your Telephony Gateway Access the configuration interface 1. 2. 3. If security has been properly set up on your computer to access the wireless LAN on the TG6452, use the connection utility for your operating system to connect to the wireless LAN using its network name (SSID), as shown on the security label. If you cannot access the wireless LAN, you must first establish a wired Ethernet connection between your computer and the TG6452. In your web browser, navigate to http://192.168.0.1/ to access the wireless router setup. The Login screen appears. Note: The default user name is admin. The default password is password, in lower case letters. 4. Enter the user name and password, and click Apply to log in. The System Basic Setup screen appears. 5. Use the online help information to set configuration parameters as required. Note: Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password. Set parental controls The parental control feature lets you block specified keywords and web sites from being accessed and also lets you specify trusted computers in the network. Trusted computers are not affected by the parental control settings. Find the MAC address of a computer Use the operating system of your computer to find its MAC address, as follows:

Windows: from the Start menu, select the Control Panel. Double-click Network & Sharing Center. Then double-click either "Wireless Network Connection" for a wireless connection, or "Local Area Connection" for an Ethernet connection. Next click the Details button. The

"Physical Address" line shows the MAC address. macOS: open System Preferences and click the Network icon. To find the Ethernet MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The

"Ethernet ID" field shows the MAC address. To find the wireless MAC address, select Airport from the Show drop-down, then click the Airport tab. The "Airport ID" field shows the MAC address. Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). Set up your parental controls 1. Access and log into the wireless configuration interface as explained in Access the 2. Click the Firewall tab and then click Parental Controls in the side menu to display the configuration interface (page 24). Parental Controls screen. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 24 Chapter 3: Install and connect your Telephony Gateway 3. Check the Enable Parental Controls checkbox and click the Apply button. 4. Configure any or all of the following parental controls:

a. Trusted MAC Addresses:

Enter the MAC addresses of any "trusted" computers on the network and click the Apply button. You can add two trusted computers. Once added, these trusted computers will not be affected by the parental control settings. For example, you may want the computers of the father and mother to be trusted, while the childrens computers have parental controls in effect. Note: Refer to the Find the MAC address of a computer (page 24) for information on determining the MAC address of your computer. b. Keyword and Web Site Filtering:

You can add a list of keywords and web sites that you want to block. To add a keyword or web site to the list, click the respective Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 25 Chapter 3: Install and connect your Telephony Gateway Add Web Site Filter Dialog Box Adding a Keyword or Web Site Filter 5. Enter the keyword in the Keyword field or web site URL address in the Web Site field. 6. Click the checkboxes for the days you want access blocked, or click the All Week checkbox for all week. 7. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) 8. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply button. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 26 Chapter 4 Configure your Ethernet connection If your computer has a LAN card that provides an Ethernet connection, you may have to configure your computer's TCP/IP settings. The following steps will guide you through setting your computer's TCP/IP settings to work with the Telephony Gateway. Requirements Make sure you have the following before attempting to configure your Ethernet connection:

Computer with Ethernet interface. Ethernet cable. IP address, subnet, gateway, and DNS information for installations not using DHCP. How to use this section The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to configure your Ethernet connection on your operating system. Configure TCP/IP for Windows Vista (page 27) Configure TCP/IP for Windows 7, Windows 8, or Windows 10 (page 28) Configure TCP/IP for macOS (page 28) Configure TCP/IP for Windows Vista 1. Open the Vista Control Panel. 2. Double-click Network and Sharing Center to display the Network and Sharing Center Window. 3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window appears. 4. Double-click the Local Area Connection to open the Properties window:

Note: If Windows requests permission to continue, click Continue. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 27 Chapter 4: Configure your Ethernet connection 5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your service provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected appears. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your service provider. 7. Click OK to accept the new settings and close the Properties window. Configure TCP/IP for Windows 7, Windows 8, or Windows 10 1. Click the Start menu and type network and sharing into the Search box. 2. Select Network and Sharing Centerwhen it appears. 3. Click Change adapter settings from the left-side menu. 4. Right-click on your local area connection icon and select Properties to open the Properties window. 5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your service provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected appears. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your service provider. 7. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Configure TCP/IP for macOS 1. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. 2. Click the Network icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4. Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5.If your service provider requires TCP/IPv6, go to step 8. 5. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. 6. 7. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 28 Chapter 4: Configure your Ethernet connection If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 8. 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 29 Chapter 5 Operate the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures. Set up your computer to use the Telephony Gateway Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Indicator lights for the TG6452 The Telephony Gateway has LED indicator lights to assist in troubleshooting. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 30 Chapter 5: Operate the Telephony Gateway Internet: Indicates Internet data transmission status. 1. 2. WiFi: indicates the status of the wireless LAN. 3. WPS Button/LED: Begins associating the Telephony Gateway with a wireless device. The LED indicates that Wireless Protected Setup (WPS) is active. 4. Phone: Indicates the status of the telephone line. Phone LED Light patterns for the Phone LED during normal operation Telephony was registered Telephony registration in progress White (steady) Red (Slow blink) Telephone is off-hook (phone call in progress) White (slow blink) Telephony failed to register Red (Steady) Internet LED Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 31 Chapter 5: Operate the Telephony Gateway Light patterns for the Internet LED during normal operation Event Downstream scanning in progress Upstream ranging in progress LED Status Red (slow blink) Red (fast blink) Ranging completed; registration in progress White (slow blink) Cable modem was successfully registered White (steady) Cable modem failed to register Red (steady) WPS LED Light patterns for the WPS LED during normal operation Event WiFi switched off Synchronizing WPS LED Status Off White (fast blink) WiFi LED Light patterns for the WiFi LED during normal operation Event WiFi switched off WiFi switched on WiFi data is being transmitted WiFi disabled due to scheduling LED Status Off Off White (blinking) White (blinking) Use the Reset button Use the Reset button on the back of the Telephony Gateway to reset and initialize the modem as if you had power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. You will not use this button often. Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 32 Chapter 5: Operate the Telephony Gateway 1. Reset button: Resets the Telephony Gateway as if you power cycled the device. Use a pointed non-metallic object to press this button. 2. Tel (1 - 2): Connectors for the phone lines. 3. 2.5GigE Ethernet connector: 2.5GigE connector for use with a computer LAN port. 4. 1GigE Ethernet connectors: 1GigE connectors for use with a computer LAN port. 5. MoCA: Indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network. 6. Cable: Connector for the coaxial cable. 7. Power: Connector for the power cord. Reset the Telephony Gateway to factory defaults To reset the Telephony Gateway to factory defaults, press and hold the reset button on the back of the Telephony Gateway for more than 15 seconds. This restores the configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 33 Chapter 6 Troubleshooting The Telephony Gateway is plugged in, but the power light is off Check all power connections. Is the power cord plugged in firmly at both ends?

Note: Use only the power adapter and power cord included with the equipment. If you plugged the power cord into a power strip, make sure the strip is switched on. Make sure that the rear panel power switch is set to the ON position. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I'm not getting on the Internet (all connections) It may take over 30 minutes to establish a connection the first time you power up your Telephony Gateway, especially when many people are online. Always leave your Telephony Gateway plugged into AC power and connected to the cable system. Check the front panel lights:

The Power and Internet lights should be white and steady. If the Power light blinks for more than 30 minutes, call your service provider for assistance. Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharplyany of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between the Telephony Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway directly to the outlet. I'm not getting on the Internet (Ethernet) If you are using an Ethernet hub, is it turned on?

Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to an Ethernet hub. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 34 Chapter 6: Troubleshooting Press the Reset button on the back of the Telephony Gateway. A misconfiguration could lock out all access to the Telephony Gateway. If you think this has happened, see Reset the Telephony Gateway to factory defaults (page 33). I'm not getting on the Internet (wireless) Check to be sure that the Wi-Fi light is on. Does your connection utility discover your wireless LAN? If you turned off "Broadcast SSID"

you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to "disabled." Enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the Telephony Gateway. If you think this has happened, see Reset the Telephony Gateway to factory defaults (page 33). I can get on the Internet, but everything is slow If the website you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed. Other communications on the LAN, or interference with wireless connections, may slow down the connection. I don't have a dial tone when I pick up the phone In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and configured on your Telephony Gateway. The following steps should help in identifying the source of the problem. 1. Check to make sure the Telephony Gateway is plugged in and the outlet has power. Use only the external AC power adapter (if provided) and power cord included with the equipment. 2. Check the coax connection at the Telephony Gateway and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. Is the phone plugged directly into the Telephony Gateway?

3. Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled "Tel 1" for line 1, and "Tel 2" for line 2. If so, try a different phone. Make sure the new phone is a working phone. If a known good phone is used and you still dont have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 35 Chapter 6: Troubleshooting 4. Is the Telephony Gateway plugged into a wall outlet?

If so, unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 36 Appendix A Glossary Category 5e

(Cat5e) Coaxial cable

(coax) CPE Cross-over DHCP DNS DOCSIS EMTA Ethernet A high-quality type of cable, used for connections with speeds up to 2.5Gbps (2500Base-T or 2.5GBase-T). When purchasing Ethernet cables, always look for Category 5e cable or higher. A thin wire, used to connect your television and Telephony Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. Customer Premise Equipment. This is the equipment that is plugged in to the Telephony Gateway; typically a computer or hub. An Ethernet cable used to connect two hubs (or a hub and a cable modem) together. Also, some Ethernet hubs may have built-in cross-over on one or more ports (which eliminates the need for a cross-over cable). Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the service provider to configure your computer's networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector Firewall The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway. A hardware or software device that prevents unauthorized access to a private network from the Internet. The TG6452 provides a built-in firewall. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 37 Appendix A: Glossary Gateway Headend The device, usually a router, that connects devices on a given IP subnet to other IP subnets. The "central office" in an HFC network. The headend houses both video and data equipment. In larger cable networks, a "master" headend often feeds several "remote" headends to provide distributed services. HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. IP address A number assigned to your computer by your service provider, used to identify your computer to other systems on the Internet. MAC address HTTP Hub ISDN LAN LED Protocol Proxy RF RJ-11 RJ-45 Splitter SSID Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. Local Area Network. A network that allows computers in a single location

(such as a building) to communicate with one another. Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it. A number that uniquely identifies any device connected to a network. Your service provider uses your Telephony Gateway's MAC address to authorize access to the Internet. The MAC address is printed on a label affixed to your Telephony Gateway. A set of rules and formats that determines the communication behavior of network entities at a given layer. A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server. For example, your service provider may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Abbreviation for Radio Frequency. Some literature refers to coax as "RF cable" and the connectors as "RF connectors."

A standard 2-conductor modular connector, commonly used in North America for connecting telephones. A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics retailer and most discount stores. Service Set IDentifier. A string of text (up to 32 characters long) that uniquely identifies a wireless LAN. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 38 Appendix A: Glossary Switched outlet A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions. Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks. Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Upstream The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path. Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. TCP/IP TDMA WEP WPA Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 39 Corporate Headquarters CommScope Hickory North Carolina 28602 USA T: 1-828-324-2200 www.commscope.com

A R R I Ss 12.0V =3.5A Model: DG6450 P/N: DGOODAZODG6450 Network Name(SSID):

2.4GHz: ARRIS-XXXX 5GHz: ARRIS-XXXX-5G Security Mode:

WPA2-PSK(AES) Preshared Key :XXXXXXXXXXXX WPS PIN : XXXXXXXX E214476 IP: 192.168.0.1 Username : XXXXXX Password : XXXXXXXXXXXX SW Ver : XXXXXX a cvc FCC ID:UIDTG6452 1C:6670A-TG6452 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation. SIN: XXXXXXXXXXXXXXX IOV OLUIUONCOUUD CM MAC: XXXXXXXXXXXX HODUUO0OUUONONUOOCNL Assembled In Vietnam

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6088282.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case ARRIS 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 Class II Change Letter Date: 2022/8/18 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 To Whom It May Concern:

Request for Class II Permissive Change FCC ID: UIDTG6452 / Grant Date: 08/17/2022 Pursuant to CFR 2.1043, ARRIS hereby requests a Class II Permissive Change. Modification:

1. Adding U-NII-2A and U-NII-2C bands and 160MHz for this device. Note:

1. Antenna Composite Gain report is the same as the original filing. 2. There is no change in hardware or in existing RF relevant portion. 4. The product enables U-NII-2A and U-NII-2C bands via Firmware by factory. 5. There is no any software that can be modified by end-user. Respectfully, Applicants company name

: ARRIS Applicants company address

: 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 Signature

Name and Job Title

: Antonio A Figueiredo / Director of Regulatory Compliance E-Mail Tel Fax

tony.figueiredo@arris.com

: 678-473-5067

: 678-473-8712

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6088283.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case ARRIS 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 Confidential Letter Date: 2022/8/18 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 Subject: Request for Confidentiality FCC IDUIDTG6452 To Whom It May Concern:

Long Term Confidentiality Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, we hereby respectfully request confidential treatment of information accompanying this application as outlined below:

Operational Description The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these matters might be harmful to the Applicant and provide unjustified benefits to its competitors. We understand that pursuant to Rule 0.457, disclosure of this Application and all accompanying documentation will not be made before the date of the Grant for this application. Respectfully, Applicants company name

: ARRIS Applicants company address

: 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 Signature

Name and Job Title

: Antonio A Figueiredo / Director of Regulatory Compliance E-Mail Tel Fax

tony.figueiredo@arris.com

: 678-473-5067

: 678-473-8712

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6088290.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case ARRIS 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 Power of Attorney Date: 2022/8/18 Dear Sir, I hereby have entrusted the following person to be a proxy regarding application for Type Certification. Sporton International Inc. Hsinchu Laboratory Address

: No.8, Lane 724, Bo-ai St., Jhubei City, HsinChu County 302, Taiwan, R.O.C. Name

Leo Huang Job Title

: Manager e-mail

Leohuang@sporton.com.tw I am therefore responsible for the contents of the application. FCC ID: UIDTG6452 Respectfully, Applicants company name

: ARRIS Applicants company address

: 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 Signature

Name and Job Title

: Antonio A Figueiredo / Director of Regulatory Compliance E-Mail Tel Fax

tony.figueiredo@arris.com

: 678-473-5067

: 678-473-8712

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6088291.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case ARRIS 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 TPC Declaration Letter Date: 2022/8/18 FCC IDUIDTG6452 To Whom It May Concern:

We, ARRIS, declare that the device supports the TPC function in final F/W when EUT is sold to FCC market. Respectfully, Applicants company name

: ARRIS Applicants company address

: 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 Signature

Name and Job Title

: Antonio A Figueiredo / Director of Regulatory Compliance E-Mail Tel Fax

tony.figueiredo@arris.com

: 678-473-5067

: 678-473-8712

ARRIS 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 Confidential Letter Date: 2022/4/26 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 Subject: Request for Confidentiality FCC IDUIDTG6452 To Whom It May Concern:

Long Term Confidentiality Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, we hereby respectfully request confidential treatment of information accompanying this application as outlined below:

Block Diagrams Schematics Operational Description The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these matters might be harmful to the Applicant and provide unjustified benefits to its competitors. We understand that pursuant to Rule 0.457, disclosure of this Application and all accompanying documentation will not be made before the date of the Grant for this application. Respectfully, Applicants company name

: ARRIS Applicants company address

: 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 Signature

Name and Job Title

: Antonio A Figueiredo / Manager -Regulatory/Compliance E-Mail Tel Fax

tony.figueiredo@arrisi.com

: 678-473-5067

: 678-473-8712

ARRIS 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 Professional Installation Declaration Date: 2022/4/26 FCC IDUIDTG6452 To Whom It May Concern:

Please be advised that due to the unique Market and function targeted by this product, this product will need special trained professional in configuring and installing the product. We hereby declare that the product will be distributed through controlled distribution channel which has special trained professional to install this product and will not be sold directly to the general public through retail store. Respectfully, Applicants company name

: ARRIS Applicants company address

: 3871 Lakefield Drive Suite 300 SUWANEE Georgia United States 30024 Signature

Name and Job Title

: Antonio A Figueiredo / Manager -Regulatory/Compliance E-Mail Tel Fax

tony.figueiredo@arrisi.com

: 678-473-5067

: 678-473-8712