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1 2 | Manual Insert | Users Manual | 147.04 KiB | / November 11 2016 |
Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices SAFETY AND REGULATORY INFORMATION Important Safety Instructions Read This Before You Begin When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. This device must be installed and used in strict accordance with manufacturers instructions, as described in the user documentation that is included with the device. Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device. To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device. This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly. Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use. Installation of this device must be in accordance with national wiring codes and conform to local regulations. Operate this device only from the type of power source indicated on the devices marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company. Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. 1 DRAFT Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface. Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet. Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet cable from the cable modem or users PC. It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. Postpone installation until there is no risk of thunderstorm or lightning activity in the area. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Do not use the telephone to report a gas leak in the vicinity of the leak. Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord, or national equivalent. 2 DRAFT Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel. This device should not be used in an environment that exceeds 104 F (40 C). SAVE THESE INSTRUCTIONS Note to CATV System Installer This reminder is provided to call the CATV system installers attention to Section 820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS device, do not dispose of the product with residential or commercial waste. Recycling Your ARRIS Equipment Please do not dispose of this product or any included electronic accessories, i.e., power supply or battery, with your residential or commercial waste. Electronics and battery components should be recycled which is mandated in some regions. Contact your local authorities, or perform a web search, for information about practices established for your region. IMPORTANT VoIP SERVICE INFORMATION Models that Support Embedded VoIP Service Please see warning below if your product supports embedded VoIP services and also includes a nickel-cadmium or sealed lead battery for backup powering. WARNING! Product contains nickel-cadmium battery. Battery must be recycled or disposed of properly. Product contains sealed lead battery. Battery must be recycled or disposed of properly. 3 DRAFT Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices Please contact your Internet Service Provider (ISP) and/or your local municipality for additional information on making emergency calls using VoIP service in your area. IMPORTANT: When using this VoIP device, you CANNOT make any calls, including an emergency call, and emergency location services (where supported) WILL NOT be available, under the following circumstances:
Your broadband ISP connection goes down, is lost, or otherwise fails. You lose electrical power. You have changed the physical address of your VoIP device, and you did not update or otherwise advise your VoIP service provider of this change. There are delays in making your location information available in or through the local automatic location information database. Note: Your service provider, not ARRIS, is responsible for the provision of VoIP telephony services through this equipment. ARRIS shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or related to the services FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the device and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. 4 DRAFT Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance could void the users authority to operate the equipment. FCC Declaration of Conformity ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that your ARRIS Retail device complies with 47 CFR Parts 2 and 15 of the FCC rules as Class B digital devices. FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any persons body
(including hands, wrists, feet and ankles) must be at least 8 inches (20 cm). This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing. The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user. Industry Canada (IC) Statement This device complies with Industry Canadas license-exempt RSSs. Operation is subject to the following two conditions:
This device may not cause interference, and This device must accept any interference, including interference that may cause undesired operation of the device. CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band. Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only. 5 DRAFT Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or damage to License ExemptLocal Area Network (LE-LAN) devices. IC Radiation Exposure Statement Important Note: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. Avis D'Industrie Canada (IC) Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes:
l'appareil ne doit pas produire de brouillage, et l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. CAN ICES-3 (B)/NMB-3 (B) Cet appareil numrique de classe B est conforme la norme NMB-003 du Canada. Au Canada, les appareils de rseau local sans fil ne sont pas autoriss utiliser les bandes de frquence 5600-5650 MHz. Avertissement: afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux, les dispositifs fonctionnant dans la bande 5150-5250 MHz sont rservs uniquement pour une utilisation l'intrieur. Les radars haute puissance sont dfinis en tant qu'utilisateurs principaux (c.--d. prioritaires) des bandes de frquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interfrence ou des dommages susceptibles de nuire aux appareils exempts de licencerseau local (LAN-EL). Dclaration de IC Sur L'Exposition Aux Rayonnements Note Importante : cet quipement est conforme aux limites d'exposition aux rayonnements tablies par IC pour un environnement non contrl. Cet quipement doit tre install et utilis de manire maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps. 6 DRAFT Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices WIRELESS LAN INFORMATION Note: This applies to devices that provide Wi-Fi capability. This device is a wireless network product that uses Direct Sequence Spread Spectrum
(DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with:
The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the Institute of Electrical Electronics Engineers The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA). Restrictions on the Use of Wireless Devices In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment. The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user. The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines. Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only. 7 DRAFT Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices Security Warning: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see your products documentation and the ARRIS FAQs available on the ARRIS Support website, www.arris.com/consumer. SOFTWARE LICENSE ARRIS Enterprises, LLC (ARRIS) 3871 Lakefield Drive, Suwanee, GA 30024 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (LICENSE) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION (SOFTWARE) PROVIDED WITH THE ARRIS CABLE DATA PRODUCT (THE CABLE DATA PRODUCT). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING, OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND ARRIS. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, PRODUCT), INCLUDING ALL COMPONENTS, DOCUMENTATION, AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT. The Software includes associated media, any printed materials, and any on-line or electronic documentation, as well as any updates, revisions, bug fixes, or drivers obtained by you from ARRIS or your service provider. Software provided by 3rd parties may be subject to separate end-user license agreements from the manufacturers of such Software. The Software is never sold. ARRIS licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. ARRIS and its 3rd party licensors retain the ownership of the Software. 8 DRAFT Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices You may:
USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred. TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form. You may not:
(1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble, or reverse engineer the Software, including, but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter, or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws. The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation, or aircraft communications; or in design, construction, operation, or maintenance of any nuclear facility. ARRIS AND ITS 3rd PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES. Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks, and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing, shall at all times remain with ARRIS and its 3rd party licensors. ARRIS retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music, and text incorporated therein, is owned by ARRIS or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of the rights of ARRIS under United States copyright law. 9 DRAFT Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. ARRIS is not responsible for any 3rd party software provided as a bundled application, or otherwise, with the Software. U.S. Government Restricted Rights The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication, or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024. WARRANTY INFORMATION ARRIS Enterprises, LLC (ARRIS) Retail Purchasers: If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the Software will perform substantially as described in its documentation. This Limited Warranty to you, the original end user customer, continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS toll-free phone number 1-877-466-8646. Technical support charges may apply. ARRIS sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be made within the applicable Warranty Period. General Information. The warranties described in this Section shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect 10 DRAFT Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices the performance or use of the Product. ARRIS warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES AS IS ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION (WARRANTY INFORMATION), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free. ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED. THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whether made or suffered by you or another person and whether based in contract or tort. IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF 11 DRAFT Software License, Warranty, Safety, and Regulatory Information ARRIS Retail Devices SUCH DAMAGES. IN NO CASE SHALL ARRIS LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods. Retail Purchasers Only. If you purchased this Product directly from ARRIS or from an ARRIS authorized retail reseller, please call the ARRIS toll-free phone number, 1-877-466-8646, for warranty service or technical support. Technical support charges may apply. For online technical support, please visit www.arris.com/consumer. 2016 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC (ARRIS). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are trademarks or registered trademarks of ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. 365-095-30869 x.1 06/16 12 DRAFT
1 2 | Users Guide | Users Manual | 814.65 KiB | / November 11 2016 |
Touchstone TG2492 Telephony Gateway User Guide Release 24 STANDARD 1.2 April 2016 April 2016 Touchstone TG2492 Telephony Gateway User Guide Release 24 STANDARD 1.2 ARRIS Copyrights and Trademarks ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC. (ARRIS). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. Patent Notice Protected under one or more of the following U.S. patents: http://www.arris.com/legal Other patents pending. Table of Contents 1. Safety Requirements ............................................................................................... 5 European Compliance ........................................................................................................ 6 Energy Consumption ................................................................................................. 7 2. Overview ................................................................................................................ 8 Introduction ....................................................................................................................... 8 Getting Support ................................................................................................................. 9 3. Getting Started ..................................................................................................... 10 About Your New Telephony Gateway ............................................................................. 10 What's in the Box ............................................................................................................. 10 Items You Need ............................................................................................................... 11 Getting Service ................................................................................................................. 12 System Requirements ...................................................................................................... 12 Recommended Hardware ....................................................................................... 13 Windows ................................................................................................................. 13 Mac OS .................................................................................................................... 13 Linux/Unix ............................................................................................................... 13 About this Manual ........................................................................................................... 14 What about Security ........................................................................................................ 14 Ethernet or Wireless? ...................................................................................................... 15 4. Installing and Connecting your Telephony Gateway ............................................... 17 Front Panel ...................................................................................................................... 18 Rear Panel ........................................................................................................................ 19 Selecting an Installation Location .................................................................................... 20 Desktop Mounting Instructions .............................................................................. 20 Factors Affecting Wireless Range ........................................................................... 20 Connecting the Telephony Gateway ............................................................................... 22 Configuring Your Wireless Connection ............................................................................ 23 Accessing the Configuration Interface .................................................................... 24 Setting Parental Controls ................................................................................................. 25 Finding the MAC Address of a Computer ............................................................... 25 Making Your Parental Control Settings................................................................... 25 5. Configuring Your Ethernet Connection ................................................................... 28 Requirements .................................................................................................................. 28 How to use this Chapter .................................................................................................. 28 Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 3 TCP/IP Configuration for Windows XP ............................................................................. 28 TCP/IP Configuration for Windows Vista ......................................................................... 29 TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 ................................ 29 TCP/IP Configuration for Mac OS X ................................................................................. 30 6. Using the Telephony Gateway ............................................................................... 31 Setting up Your Computer to Use the Telephony Gateway ............................................ 31 Indicator Lights for the TG2492 ....................................................................................... 32 Wiring Problems ..................................................................................................... 32 Patterns: Normal Operation (LAN and Telephone) ................................................ 33 Patterns: Normal Operation (WAN) ....................................................................... 33 Patterns: Startup Sequence .................................................................................... 34 Using the Reset Button ........................................................................................... 35 Resetting the Telephony Gateway to Factory Defaults .......................................... 36 7. Troubleshooting .................................................................................................... 37 The Telephony Gateway is plugged in, but the Power light is Off .................................. 37 I'm not getting on the Internet (all connections) ............................................................ 37 I'm not getting on the Internet (Ethernet) ...................................................................... 37 I'm not getting on the Internet (Wireless)....................................................................... 38 My wireless Internet connection stops working sometimes .......................................... 38 I can get on the Internet, but everything is slow ............................................................ 38 I don't have a dial tone when I pick up the phone - why? .............................................. 38 8. Glossary ................................................................................................................ 40 Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 4 Safety Requirements Chapter 1 The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below:
CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancelation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway. CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!
The Telephony Gateway is designed to be connected directly to a telephone. Connecting the Telephony Gateway to the homes existing telephone wiring should only Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, be performed by a professional installer. etc.), to avoid risk of electrocution. Do not use the telephone to report a gas leak in the vicinity of the leak. The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used. Do not use spray cleaners or aerosols on the gateway. Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution. equipment. Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.). Use only the external AC power adapter (if provided) and power cord included with the Equipment should be installed near the power outlet and should be easily accessible. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 5 Chapter 1: Safety Requirements The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation. If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4. In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines. When the Telephony Gateway is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturers specifications. Ensure proper ventilation. Position the Telephony Gateway so that air flows freely around it and the ventilation holes on the unit are not blocked. Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. European Compliance This product complies with the provision of the Radio and Telecommunication Terminal Equipment (R&TTE) Directive (1999/5/EC), the Electromagnetic Compatibility (EMC) Directive
(2014/30/EU), and the Low Voltage Directive (2014/35/EU). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Solutions, UK, 710 Wharfedale Rd, Winnersh, Wokingham RG41 5TP, United Kingdom. As indicated by this symbol, disposal of this product or battery is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Gateway the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in accordance with local WEEE ordinances. This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equipment. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 6 Chapter 1: Safety Requirements Energy Consumption In accordance with Ecodesign Directive 2009/125/EC, this device is equipped with a power switch. The following energy consumption figures apply (measured with a wattmeter at the outlet):
Switch State Power Consumption OFF ON 0.3 W 12.0 W (idle) 15.3 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service (wireless and wired) and telephone service. Turning the switch OFF is recommended only during vacations or similar extended absences. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 7 Overview Introduction Chapter 2 Get ready to experience the Internets express lane! Whether youre checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG2492 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. The Touchstone TG2492 Telephony Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The TG2492 also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition, the TG2492 provides for up to two separate lines of telephone service. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 8 Chapter 2: Overview Installation is simple and your cable company will provide assistance to you for any special requirements. Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 9 Chapter 3 Getting Started About Your New Telephony Gateway The Touchstone TG2492 Telephony Gateway is DOCSIS and Euro-DOCSIS compliant with the following features:
Speed: up to twenty four times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be used simultaneously Flexibility: provides two independent lines of telephone service as well as high speed data Compatibility:
Data services: DOCSIS 3.0 and Euro-DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable
-company) Telephony services:PacketCable 2.0 compliant The TG2492 provides:
2.4 GHz radio and 5 GHz radio for wireless 802.11a/b/g/n/ac connectivity Four Ethernet ports for connections to non-wireless devices Up to two lines of telephone service DOCSIS 3.0 and Euro-DOCSIS 3.0 compliant One USB host port (supported features determined by your cable company) What's in the Box Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing. Telephony Gateway External AC Power Adapter and Power Cord Wireless Connection Configuration Guide Ethernet Cable End User License Agreement Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 10 Items You Need Chapter 3: Getting Started If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing:
Telephony Gateway package: see What's in the Box (page 10) for a list of items in the package. Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Telephony Gateway. The coax should be long enough to reach from your Telephony Gateway to the nearest cable outlet. Note: For best performance, use high-quality RG-6 type coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway. Phone Cable: This is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 11 Chapter 3: Getting Started Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores;
you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions. Getting Service Before trying to use your new Telephony Gateway, contact your local cable company to establish an Internet account and telephone service. When you call, have the following information ready:
the Telephony Gateway serial number and cable MAC addresses of the unit (printed on the Telephony Gateway) the model number of the Telephony Gateway (printed on the Telephony Gateway) If the Telephony Gateway was provided by your cable company, they already have the required information. In addition, you should ask your cable company the following questions:
Do you have any special system requirements or files that I need to download after I am connected?
When can I start using my Telephony Gateway?
Do I need a user ID or password to access the Internet or my e-mail?
Will my phone number(s) change?
What new calling features will I have and how do I use them?
System Requirements The Touchstone Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable company has PacketCable support. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 12 Chapter 3: Getting Started Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TG2492, but may not be able to make maximum use of TG2492 throughput. CPU: P4, 3GHz or faster RAM: 1GB or greater Hard drive: 7200 RPM or faster Ethernet: Gig-E (1000BaseT) Windows Windows Vista, Windows 7, Windows 8, or Windows 10. A supported Ethernet or wireless LAN connection must be available. Mac OS Linux/Unix System 7.5 to Mac OS 9.2 (Open Transport recommended) or Mac OS X. A supported Ethernet or wireless LAN connection must be available. Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 13 About this Manual This manual covers the Touchstone TG2492 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. Chapter 3: Getting Started 1. Model Number 2. Security Label What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet usersincluding the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your systems security:
Keep the operating system of your computer updated with the latest security patches. Run the system update utility at least weekly. Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible. Install a virus checker and keep it updated. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 14 Chapter 3: Getting Started Avoid providing web or file-sharing services over your Telephony Gateway. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service. Use the cable companys mail servers for sending email. Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network. The TG2492 ships with wireless LAN security set by default (for the same reasons that you should run only secured proxies). See the security label on your product for the factory security settings. If you need to modify the default wireless security settings, see Configuring Your Wireless Connection (page 23). Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The following will help you decide which is best for you:
Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. Note: To connect more than four computers to the TG2492 through the Ethernet ports, you need an Ethernet hub (available at computer retailers). The Telephony Gateway package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Wireless Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 15 Chapter 3: Getting Started Wireless access lets you connect additional (wireless-capable) devices to Telephony Gateway. The 802.11 wireless LAN standard allows one or more computers to access the TG2492 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Note: You can use the wireless connection if your computer has a built-in or aftermarket plug-
in wireless adapter. To learn more about which wireless hardware works best with your computer, see your computer dealer. Both If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 16 Chapter 4 Installing and Connecting your Telephony Gateway Before you start, make sure that:
You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. You have all the Items You Need. Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one. If you have ordered service, your cable company should configure the Telephony Gateway automatically. You need only follow the instructions in this section to install and connect the Telephony Gateway. CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 17 Chapter 4: Installing and Connecting your Telephony Gateway Front Panel The front of the Telephony Gateway has the following indicators. 1. Power: indicates whether AC power is available to the unit. 2. US/DS: indicates upstream/downstream connectivity. 3. Online: indicates internet data transmission status. 4. 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN. 5. 5 GHz: indicates the status of the 5 GHz wireless LAN. 6. Tel 1: indicates the status of telephone line 1. 7. Tel 2: indicates the status of telephone line 2. 8. WPS Button/LED: begins associating the Telephony Gateway with a wireless device. LED indicates Wireless Protected Setup (WPS) is active. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 18 Chapter 4: Installing and Connecting your Telephony Gateway Rear Panel The rear of the Telephony Gateway has the following connectors and controls. 1. Tel 1: connector for the first phone line. 2. Tel 2: connector for the second phone line. 3. Ethernet (1 - 4): connectors for use with a computer LAN port. 4. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. 5. USB: USB host connector - supported features determined by your cable company. 6. Cable: connector for the coaxial cable. 7. Power: connector for the power cord. 8. Power switch: power on/off switch Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 19 Selecting an Installation Location Chapter 4: Installing and Connecting your Telephony Gateway There are a number of factors to consider when choosing a location to install your Telephony Gateway:
Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required. Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Telephony Gateway. A large number of splitters can slow down the Internet connection and even affect your telephone service. Can you easily run cables between the Telephony Gateways location and the phones?
If you are connecting devices to the Ethernet ports, can you easily run cables between the Telephony Gateways location and those devices?
If you want to install the Telephony Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating. How close are your wireless devices? The Telephony Gateway wireless connection range is typically 100200 feet (30m65m). A number of factors can affect connection range, as described below. Desktop Mounting Instructions it stands vertically on its base (Do not lay it flat on its side.) Position the Telephony Gateway so that:
air flows freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increases range Raising the unit above the devices (for example, installing the Telephony Gateway in the upper floor of a multi-story dwelling) Adding a wireless extender to the network Decreases range Lowering the unit below the devices (for example, installing the Telephony Gateway in a basement) Metal or concrete walls between the Telephony Gateway and other devices Large metal appliances, aquariums, or metal cabinets between the Telephony Gateway and other devices Interference and RF noise (2.4 GHz wireless phones, microwave ovens, or other wireless networks) Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 20 Chapter 4: Installing and Connecting your Telephony Gateway Note: Note that decreasing the range of your wireless network may be beneficial, as long as the decreased range is sufficient for your needs. By limiting your networks range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 21 Connecting the Telephony Gateway Chapter 4: Installing and Connecting your Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the homes existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancelation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway. 1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Telephony Gateways Cable connector (6). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 22 Chapter 4: Installing and Connecting your Telephony Gateway Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. 2. Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway (7) and insert the power cord into a convenient AC outlet. Note: Use only the external AC power adapter (if provided) and power cord included with the equipment. Note: Make sure that the rear panel power switch (8) is set to the ON position. The Power light on the front of the Telephony Gateway lights up, then flashes once (refer to the LED tables shown in Using the Telephony Gateway). See Troubleshooting (page 37) if the Power light does not turn on. 3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway, (3) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Gateway package. 4. Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway (1 or 2). Connect the other end to the telephone. Configuring Your Wireless Connection The TG2492 ships with wireless LAN security set by default. See the security label on your product for the factory security settings. Note: You must set up your computer and other client devices to work with the security settings on the TG2492. Refer to the documentation for your client device for instructions on setting security. On most computer systems you only need to select the network name (SSID) device and enter the encryption key. If your computer or client device supports Wi-Fi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or client device and the TG2492 simultaneously to easily set up your system security. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 23 Chapter 4: Installing and Connecting your Telephony Gateway 1. Security Label If you need to modify the Telephony Gateways default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have already set up the TG2492 as described in Installing and Connecting your Telephony Gateway (page 17). 1. If security has been properly set up on your computer to access the wireless LAN on the TG2492, use the connection utility for your operating system to connect to the wireless LAN using its network name (SSID), as shown on the security label. 2. If you cannot access the wireless LAN, you must first establish a wired Ethernet connection between your computer and the TG2492. 3. In your web browser, open the page http://192.168.0.1/ to access the wireless router setup. The Login screen displays. Note: The default user name is admin. The default password is password, in lower case letters. 4. Enter the user name and password and click the Apply button to log in. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 24 Chapter 4: Installing and Connecting your Telephony Gateway The System Basic Setup screen displays. 5. Use the online help information to set configuration parameters as required. Note: Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password. Setting Parental Controls The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify trusted computers in the network. Trusted computers are not affected by the parental control settings. Finding the MAC Address of a Computer In order to set up trusted computers you must first determine the MAC address of those computers. Use the operating system of your computer to find its MAC address, as follows:
Windows: from the Start menu, find and select the Control Panel. Double-click Network Connections (Windows XP), or Network & Sharing Center (Windows Vista or Windows 7). Then double-click either Wireless Network Connection for a wireless connection, or Local Area Connection for an Ethernet connection. Next click the Details button (Windows Vista or Windows 7), or click the Support tab and then the Details button (Windows XP). The Physical Address line shows the MAC address. MacOS X: open System Preferences and click the Network icon. To find the Ethernet MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The Ethernet ID field shows the MAC address. To find the wireless MAC address, select Airport from the Show drop-down, then click the Airport tab. The Airport ID field shows the MAC address. Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). Making Your Parental Control Settings Follow these steps to set up your Parental Controls:
1. Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface (page 24). 2. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 25 Chapter 4: Installing and Connecting your Telephony Gateway 3. Check the Enable Parental Controls checkbox and click the Apply button. 4. Configure any or all of the following parental controls:
Trusted MAC Addresses:
Enter the MAC addresses of any trusted computers on the network and click the Apply button. You can add two trusted computers. Once added, these trusted computers will not be affected by the parental control settings. For example, you may want the computers of the father and mother to be trusted, while the childrens computers have parental controls in effect. Note: Refer to the Finding the MAC Address of a Computer (page 25) for information on determining the MAC address of your computer. Keyword and Web Site Filtering:
You can add a list of keywords and web sites that you want to block. To add a keyword or web site to the list, click the respective Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 26 Add Web Site Filter Dialog Box Chapter 4: Installing and Connecting your Telephony Gateway Adding a Keyword or Web Site Filter a. Enter the keyword in the Keyword field or web site URL address in the Web Site field. b. Click the checkboxes for the days you want access blocked, or click the All Week checkbox for all week. c. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply button. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 27 Chapter 5 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computers TCP/IP settings. The steps that follow will guide you through setting your computers TCP/IP settings to work with the Telephony Gateway. Requirements Make sure you have the following before attempting to configure your Ethernet connection:
Computer with Ethernet interface Ethernet cable (supplied) IP address, subnet, gateway, and DNS information for installations not using DHCP How to use this Chapter The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to configure your Ethernet connection on your operating system. TCP/IP Configuration for Windows XP (page 28) TCP/IP Configuration for Windows Vista (page 29) TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 (page 29) TCP/IP Configuration for Mac OS X (page 30) TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your Windows XP system. Refer to Microsoft support materials on Windows XP for installation instructions. Once installed and enabled, follow this same configuration example, but select TCP/IPv6 at the appropriate step. 1. From the computer, select Start > Settings > Control Panel and double-click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and associated network adapters. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 28 Chapter 5: Configuring Your Ethernet Connection 2. Double-click the local area connection to be used for your devices network connection. The Local Area Connection Status widow displays. 3. Click Properties. 4. Select TCP/IP by clicking it one time. Then click Properties. 5. Click the General tab. Then click Obtain an IP address automatically and click OK. 6. Click OK to accept the new settings, and OK again to close the Properties window. 7. You may have to restart your computer in order for your computer to obtain a new IP address from the network. TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operating system. 1. Open the Vista Control Panel. 2. Double-click Network and Sharing Center to display the Network and Sharing Center Window. 3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window displays. 4. Double-click the Local Area Connection to open the Properties window:
Note: If Windows requests permission to continue, click Continue. 5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 7. Click OK to accept the new settings and close the Properties window. TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 Follow these steps to configure the Ethernet interface on a Windows 7, Windows 8, or Windows 10 operating system. 1. Click the Start menu and type network and sharing into the Search box. 2. Select Network and Sharing Center when it appears. 3. Click Change adapter settings from the left-side menu. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 29 Chapter 5: Configuring Your Ethernet Connection 4. Right-click on your local area connection icon and select Properties to open the Properties window. 5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6
(TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 7. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. TCP/IP Configuration for Mac OS X Follow these steps to configure the Ethernet interface on a Mac OS X operating system. 1. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. 2. Click the Network icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4. Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5. Choose Using DHCP from the Configure IPv4 menu. 6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/IPv4 configuration is completed. 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 30 Chapter 6 Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures. Setting up Your Computer to Use the Telephony Gateway (page 31) Using the Reset Button (page 35) Resetting the Telephony Gateway to Factory Defaults (page 36) Indicator Lights for the TG2492 (page 32) Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 31 Indicator Lights for the TG2492 The Telephony Gateway has LED indicator lights to assist in troubleshooting. Chapter 6: Using the Telephony Gateway 1. Power 2. US/DS 3. Online 4. 2.4 GHz Wi-Fi Wiring Problems 5. 5 GHz Wi-Fi 6. Tel 1 7. Tel 2 8. WPS Button/LED If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring the red and green wires may be shorted (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 32 Chapter 6: Using the Telephony Gateway Patterns: Normal Operation (LAN and Telephone) The following table shows light patterns for the Ethernet and wireless LANs, and the telephones, during normal operation. Ethernet 2.4G Wi-Fi / 5G Wi-Fi Tel 1 / Tel 2 Mode AC Power No AC Power Firmware Upgrade
(LEDs on rear panel connector) Green LED On = Computer with 1Gbps port connected Amber LED On = Computer with 100 Mbps/10Mbps port connected Amber/Green LED Flash =
Computer activity Both LEDs Off = Computer not connected On = Wi-Fi enabled On = On-hook Flash = Computer activity Flash = Off-
hook Off = Wi-Fi disabled Off = disabled Flash = Off-
hook Off = disabled Off Off On = On-hook
(normal operation)
(normal operation)
(normal operation) Patterns: Normal Operation (WAN) The following table shows light patterns during normal operation. Mode AC Power Good Power On US/DS Online On = Connected to the On = Internet available Internet Flash = Not connected to the Internet Off = Internet not available No AC Power Firmware Upgrade Off On Off Flash Off On Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 33 Patterns: Startup Sequence Chapter 6: Using the Telephony Gateway The following tables show the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the telephony phase and the cable modem phase. Both are outlined below. Telephony Startup Sequence Power, US/DS, Online Telephone 1 Telephone 2 Description Off Flash On On On Off Flash See Cable Modem Startup Sequence (page 34) Off Flash No power to modem Power-on Self Test Flash Off Flash Off Flash Flash Retrieving telephone network information Retrieving telephone line information Activating telephone service Note: The US/DS indicator flashes during startup, and turns on when the Telephony Gateway establishes a connection. Cable Modem Startup Sequence US/DS Slow Flash
(1/second) On
(until Upstream acquisition starts) Fast Flash
(3/second) On Online Description Off Off Off Slow Flash (during acquisition) On (when modem IP address obtained) Downstream acquisition in progress Downstream acquisition completed Upstream acquisition in progress Upstream acquisition completed, ready for service Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 34 Using the Reset Button Chapter 6: Using the Telephony Gateway Use the Reset button (4), on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Note: The rear panel power switch can also be used to power cycle the unit. 1. Tel 1 2. Tel 2 3. Ethernet (1 - 4) 4. Reset button 5. USB 6. Cable 7. Power 8. Power switch Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 35 Chapter 6: Using the Telephony Gateway Resetting the Telephony Gateway to Factory Defaults To reset the router to factory defaults, press and hold the Reset button (4) on the back of the Telephony Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 36 Chapter 7 Troubleshooting The Telephony Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends?
Note: Use only the external AC power adapter (if provided) and power cord included with the equipment. If you plugged the power cord into a power strip, make sure the strip is switched on. Make sure that the rear panel power switch is set to the ON position. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I'm not getting on the Internet (all connections) If the Power light blinks for more than 30 minutes, call your cable company for assistance. It may take over 30 minutes to establish a connection the first time you power up your Telephony Gateway, especially when many people are online. Always leave your Telephony Gateway plugged into AC power and connected to the cable system. Check the front panel lights:
The Power and Online lights should be on. Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharplyany of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between the Telephony Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway directly to the outlet. Proceed to the Ethernet or wireless solutions if necessary. I'm not getting on the Internet (Ethernet) If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. Press the Reset button on the back of the Telephony Gateway. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 37 A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Telephony Gateway to Factory Defaults (page 36). Chapter 7: Troubleshooting I'm not getting on the Internet (Wireless) Check the indicator lights, see Using the Telephony Gateway (page 31) the Wi-Fi light should be on. Does your connection utility discover your wireless LAN? If you turned off Broadcast SSID you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to disabled. Enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Telephony Gateway to Factory Defaults (page 36). My wireless Internet connection stops working sometimes This is usually caused by interference. Two common sources are 2.4GHz remote telephones and microwave ovens. If you cannot remove the interfering product, try using a different channel or setting Protected Mode. I can get on the Internet, but everything is slow If the Web site you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed. Other communications on the LAN, or interference with wireless connections, may slow down the connection. I don't have a dial tone when I pick up the phone -
why?
In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and configured on your Telephony Gateway. The following steps should help in identifying the source of the problem. 1. Is the Power LED lit?
If not, check to make sure the Telephony Gateway is plugged in and the outlet has power. Use only the external AC power adapter (if provided) and power cord included with the equipment. If the LED is lit, go to the next step. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 38 2. Is the Online LED lit?
Chapter 7: Troubleshooting If not, check the coax connection at the Telephony Gateway and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. If the Online LED is lit, go to the next step. 3. Is the Telephone (Tel 1 or Tel 2) LED lit?
If not, phone service has not been set up on that line. Contact your service provider. If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang it up. If it is lit, go to the next step. 4. Is the phone plugged directly into the Telephony Gateway?
Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled Tel 1 for line 1, and Tel 2 for line 2. If so, try a different phone. Make sure the new phone is a working phone. If a known good phone is used and you still dont have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. 5. Is the Telephony Gateway plugged into a wall outlet?
If so, unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 39 Glossary C Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. CPE Customer Premise Equipment. This is the equipment that is plugged in to the Telephony Gateway; typically a computer or hub. Cross-over An Ethernet cable used to connect two hubs (or a hub and a cable modem) together. Also, some Ethernet hubs may have built-in cross-over on one or more ports (which eliminates the need for a cross-over cable). D DHCP Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computers networking software for you. DNS Domain Name Service (Server). An IP service that associates a domain name
(such as www.example.com) with an IP address. DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network
(LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. E Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. Touchstone TG2492 Telephony Gateway User Guide 40 F I IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. ISDN Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. LAN Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another. LED Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it. MAC address A number that uniquely identifies any device connected to a network. Your cable company uses your Telephony Gateways MAC address to authorize access to the Internet. The MAC address is printed on a label on the bottom of your Telephony Gateway. L M F-connector The type of connector used on coax cable. There are two common types of F-
connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway. Firewall A hardware or software device that prevents unauthorized access to a private network from the Internet. The TG2492 provides a built-in firewall. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. Headend The central office in an HFC network. The headend houses both video and data equipment. In larger cable networks, a master headend often feeds several remote headends to provide distributed services. HTTP HyperText Transfer Protocol. Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. G H P S Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer. Proxy A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server. For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. RF Abbreviation for Radio Frequency. Some literature refers to coax as RF cable and the connectors as RF connectors. T RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. R Splitter A small box with three cable connectors:
one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics retailer and most discount stores. SSID Service Set IDentifier. A string of text (up to 32 characters long) that uniquely identifies a wireless LAN. Switched outlet A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions. TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks. TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. U Upstream The path from a subscriber device to the headend. Some older cable documentation Touchstone TG2492 Telephony Gateway User Guide 42 Release 24 STANDARD 1.2 April 2016 ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. may refer to this as the return path or reverse path. W WEP Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. WPA Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2016-09-27 | 2412 ~ 2462 | DTS - Digital Transmission System | Original Equipment |
2 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 | Effective |
2016-09-27
|
||||
1 2 | Applicant's complete, legal business name |
ARRIS
|
||||
1 2 | FCC Registration Number (FRN) |
0009654609
|
||||
1 2 | Physical Address |
3871 Lakefield Drive
|
||||
1 2 |
SUWANEE, Georgia 30024
|
|||||
1 2 |
United States
|
|||||
app s | TCB Information | |||||
1 2 | TCB Application Email Address |
t******@metlabs.com
|
||||
1 2 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 | Grantee Code |
UID
|
||||
1 2 | Equipment Product Code |
TG2492
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 | Name |
A**** A**** F****
|
||||
1 2 | Title |
Manager -Regulatory/Compliance
|
||||
1 2 | Telephone Number |
678-4********
|
||||
1 2 | Fax Number |
678-4********
|
||||
1 2 |
t******@arrisi.com
|
|||||
app s | Technical Contact | |||||
1 2 | Firm Name |
ARRIS Group, Inc.
|
||||
1 2 | Name |
A****** A****** F********
|
||||
1 2 | Physical Address |
3871 Lakefield Drive
|
||||
1 2 |
Suwanee, Georgia 30024
|
|||||
1 2 |
United States
|
|||||
1 2 | Telephone Number |
678-4********
|
||||
1 2 |
t******@arris.com
|
|||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 11/11/2016 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 | Equipment Class | DTS - Digital Transmission System | ||||
1 2 | NII - Unlicensed National Information Infrastructure TX | |||||
1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Touchstone TG2492 Telephony Gateway | ||||
1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | Yes | ||||
1 2 | Modular Equipment Type | Does not apply | ||||
1 2 | Purpose / Application is for | Original Equipment | ||||
1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 | Grant Comments | Output power listed is maximum combined conducted. Device operates with specific antennas in 2x2 MIMO configurations as described in this filing. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not transmit simultaneously with any other antenna or transmitter, except in accordance with FCC multi-transmitter product procedures. Users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. This device has 20, 40, and 80 MHz bandwidth modes. | ||||
1 2 | Output power listed is maximum combined conducted. Device operates with specific antennas in 3x3 MIMO configurations as described in this filing. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not transmit simultaneously with any other antenna or transmitter, except in accordance with FCC multi-transmitter product procedures. Users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. This device has 20, 40, and 80 MHz bandwidth modes. | |||||
1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 | Firm Name |
Eurofins MET Laboratories, Inc.
|
||||
1 2 | Name |
J******** F******
|
||||
1 2 | Telephone Number |
41094********
|
||||
1 2 | Fax Number |
41035********
|
||||
1 2 |
j******@metlabs.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | CC MO | 2412.00000000 | 2462.00000000 | 0.1950000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15E | 38 CC MO | 5180 | 5240 | 0.551 | |||||||||||||||||||||||||||||||||||
2 | 2 | 15E | 38 CC MO ND | 5260 | 5320 | 0.251 | |||||||||||||||||||||||||||||||||||
2 | 3 | 15E | 38 CC MO ND | 5500 | 5720 | 0.251 | |||||||||||||||||||||||||||||||||||
2 | 4 | 15E | 38 CC MO | 5745 | 5825 | 0.557 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC