Index & Accessories (Fig.2) Product Specifications Troubleshooting WisePad Q mPOS Solution Combining Swipe, EMV Contactless, EMV Chip and Pin Card Reading Functions For chip card reading For EMV contactless card reading SIDE BACK Package Contents Device Micro-USB cable x 1 x 1 Quick start guide (QR code) x 1 Status LED Indicators in Transaction Support Operating System:
iOS, Android, Windows Phone 8, MS Windows First Light ON Lights ON in consecutive order 4 Lights ON + BEEP www.bbpos.com
P E E B
Index & Accessories (Fig.1) FRONT Status light for tap card Swipe card slot Ready for tapping/inserting card Reading card information Card reading process successfully completed BEEP 2 BEEPs
P E E B
~BEEP~
~ B E E P ~
Transaction completed Transaction declined, please try again LCD display Secure PIN pad for PIN input CANCEL button For chip card reading Power on / Setting, up and down buttons ENTER button CLEAR button Micro-USB port for charging & operation EMV/PBOC Chip card reader
(ISO 7816 Compliant Class A, B, C card) NFC Reader (EMV contactless, ISO 14443A/B) Secure PIN pad Dual Track Magnetic Stripe Card Reader 1.8 LCD, 128x40 dot pixel with backlight 4 LEDs Features & Functions Display Status Indicator Communication Interface mPOS mode - Bluetooth BLE 4.2, Micro-USB Power & Battery Charging Support Operating Systems Operating Temperature Operating Humidity Storage Temperature Storage Humidity Dimensions Weight Li-polymer battery, 3.7V, 520mAh Via Micro-USB Android 4.2 or above, iOS 6.0 or above, Windows Phone 8 or above, MS Windows 0C - 45C (32F 113F) Maximum 95%
-20C - 55C (-4F 131F) Maximum 95%
94 x 63 x 15.5 mm / 3.7 x 2.48 x 0.61 inch (approx.) 105 g / 3.7 oz (approx.) Troubleshooting Problems Recommendations Device cannot be paired Display turned off automatically Device lost the connection with your smartphone or tablet when the device is auto-off. Device cannot read your card successfully through NFC reading Device cannot read your card successfully through NFC reading Please press & hold the power on/off button to restart your device. Please check if you can find the devices Serial Number (Shown on the back of device) in the Scanned Device List of your smartphone or tablet. The display may turn off after enter the SLEEP MODE to save power. Please press and hold the power on/off button to restart it. The device may be out of power, please use the USB cable to recharge it, then retry. Please press and hold the power on/off button to turn on the device again. The device will automatically connect with your smartphone or tablet again. The device may be at lower battery level, please use the USB cable to recharge it, then retry. Please ensure the device or smartphone/tablet is within the reception range. Please check if your card supports NFC payment. Please ensure if your card is placed within 4cm range on top of the NFC marking. Please check if your card supports NFC payment. Please ensure if your card is placed within 4cm range on top of the NFC marking. Please take out your NFC payment card from wallet or purse for payment to avoid any interference. Problems Recommendations Device cannot read your card successfully Please check if the device has power when operating and ensure devices are connected. Please ensure that there is no obstacle in the card slots. Please check if the chip of the card is facing the right direction when inserting card. Please ensure your phone/tablet is supported model for this devices operation. Please insert card with a more constant speed. Please use a paper clip to press the reset button at the back for reboot. Device has no response CAUTION & IMPORTANT NOTES Ensure to turn on the Bluetooth function of your smartphone or tablet before use. Please fully charge your WisePad Q before use. Please ensure that you have chosen the desired Pairing method of WisePad Q before to start the connection process. Please ensure EMV chip of the card is facing the right direction when inserting card. Dont drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert foreign object into the device. Doing any of which will void the Warranty. Dont immerse the device into water and place near washbasins or any wet locations. Dont spill any food or liquid on the device. Dont attempt to dry the device with external heat sources, such as microwave or hair dryer. Dont use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean the surface only. Dont use any sharp tools to point the internal components or connectors, doing which may lead to malfunction and void the Warranty. maintenance. Risk of fire or explosion if the battery is replaced by an incorrect type. Please be awared the correct direction of IC card insert. Chips should be facing up and on the left before entering the card slot. Dont try to disassemble the device to repair. Please contact your dealer for repair and ISED Statement CREDIT CARD 1100 2200 XXXX 5522 Thru 00/00 Since 00 Valid From 00/00 Valid Member JIMMY DONALDSON Fig 3 - The correct direction of inserting IC card. Need Help?
E: sales@bbpos.com | T: +852 3158 2585 FCC Caution Statements:
FCC Suppliers Declaration of Conformity:
BBPOS / WPC40, WPC41,WPC43 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. BBPOS Corp. 970 Reserve Drive, Suite 132 Roseville, CA 95678 www.bbpos.com Email: sales@bbpos.com | Tel: +852 3158 2585 Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canadas licence-exempt RSS(s). Operation is subject to the following two conditions:
1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device. Lmetteur/rcepteur exempt de licence contenu dans le prsent appareil est conforme aux CNR dInnovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :
1. Lappareil ne doit pas produire de brouillage;
2. Lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement Room 1902-04, 19/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kong www.bbpos.com 2022 BBPOS Limited. All rights reserved. BBPOS and WisePad are either trademark or registered trademarks of BBPOS Limited. iOS is the trademark of Apple Inc. Android is a trademark of Google Inc. Windows is registered trademark of Microsoft Corporation in the United States and/or other countries. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under license. Other trademarks and trade names are those of their respective owners. All details are subject to change without prior notice. Revision v4 / 20220621 Amount:$10.00ProcessingApprovedApprovedDeclinedSale$10.00 STEP 1 In Sale page (Fig. 3.5), enter amount and press Charge. When you press Credit Card, the APP and the device will go to Start Payment page (Fig. 4.2). Then, you can use one of below payment methods to start the transaction b. Tap NFC card (Fig. 4.4). Success tapping will have beep sound and LED indication.
(Please refer to NFC status indicators)
** Remarks:
If you would like to change to the other payment method in Start Payment page (Fig. 4.2), press Change payment method. Then, it will back to Payment Method page (Fig. 4.1) for next transaction. If you pay by EMV IC card, please ensure that the EMV chip of the card is facing the right direction. If you pay by using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking. If the amount is higher than CVM limit in NFC payment, input PIN is required.
Cardholders signature is required under these situations:
i. Depends on card type. ii. If amount is exceed the limit. Under these situations, the APP will go to Signature page (Fig. 4.7). To sign on white area and then press Confirm. Change payment method Fig. 4.2 - Start Payment Fig. 4.4 - Tap NFC card STEP 3 For first time pairing, open the APP and click Tap to connect (Fig. 3.3). No Reader. Tap to connect. STEP 2 In Payment Method page (Fig. 4.1), press a payment method which you choose. a. Insert EMV IC card. If you are required to input PIN (Fig. 4.3), please input via secure PIN pad and press to confirm on device. STEP 3 When transaction finish, Approved is shown on the APP and the device. (Fig. 4.6). STEP 4 In Receipt page (Fig. 4.8), you can choose email and SMS a receipt.
** Remarks:
If the transaction is not successful, DECLINED will be shown on the APP and the device. Then, it will go back to Sale page (Fig. 3.5). a. To send a receipt, press Email to input the email address and press enter. Then, press . press . another payment. b. To SMS a receipt, press SMS to input the contact number and press enter. Then, c. If you do not need receipt, press New Payment back to Sale Page (Fig. 3.5) to start SALE: $10.00 Approved CREDIT CARD 1100 2200 XXXX 5522 Thru 00/00 Since 00 Valid From 00/00 Valid Member JIMMY DONALDSON WisePad Q Fig. 4.1 - Payment Method Fig. 4.3 - Insert EMV IC card Fig. 4.6 - Approved Quick Start Procedures Sale Operation STEP 1 WisePad Q can support iOS (iOS 6.0 or above), Android
(Android 4.2 or above), Windows Phone 8 & MS Windows. Download and install official application from APP Store (Fig. 3.1). STEP 2 Press and hold to turn on WisePad Q until bbpos is displayed on the LCD. Turn on your smartphone/tablet Bluetooth pairing function (Fig. 3.2). Enter amount Charge Fig. 3.5 - Sale Fig. 3.1 Fig. 3.2 Fig. 3.3 Fig. 3.4 Fig. 3.5 Then, select WisePad Q in the Select the reader model pop-up window (Fig. 3.4). Passkey will be shown on WisePad Q and your smartphone/tablet. Press to accept if they are matched. Select the reader model WisePad Q CANCEL After that, device is shown on the top in Sale page (Fig. 3.5).
** If you paired the device before, it will automatically pairing to the device when open the APP. Sign here Confirm Fig. 4.7 - Signature Fig. 4.8 - Receipt BluetoothONDOWNLOADAPPAccept?PassKey 757574Sale$10.00Sale$10.00Enter PIN******