Contactless Pay INSTALLATION &
CONFIGURATION INSTRUCTIONS WHATS IN THE BOX?
4 5 3 6 7 1 2 3 4 5 6 7 Contactless Puck Contactless Reader Plate with adhesive Stickers for your door or windows to advertise the types of payments you can accept Counter placement pad for your Contactless Puck Tool kit containing a screwdriver, alcohol wipes, and extra adhesives Micro-USB to Micro-USB cable 1 2 USB-A to Micro-USB cable
Note: You will only use one of the cables provided to install your contactless reader. YOUR NEW CONTACTLESS PUCK Heres a breakdown of your new hardware. Below explains each light and both ways to insert or slide cards. 1 ASSESS YOUR COUNTER SPACE AND TERMINAL Processing Reader ready!
Success!
Error Wipe down the countertop with the alcohol wipe provided in your tool kit. This will make it even easier for your contactless puck to adhere properly. Next, if you have an existing card reader, physically remove it before installation. Youll also need to digitally remove the reader in Toast following these steps:
1. Navigate to the main menu on your terminal, then select Device Setup. Insert chip cards with chip facing up. Swipe with stripe facing up
(only for cards without chip or if chip fails). 2. Select the card reader, then select the red Remove Card Reader option. 2 PICK YOUR CABLE FOR INSTALLATION Begin by determining the cable youll use to plug in your contactless reader. Youll only use one of these cables. USB-A to Micro-USB cable We recommend using this cable if you have an available port open on your Toast Hub, USB-Hub, or Toast Printer. Micro-USB to Micro-USB cable If you dont have an available port, or if you only have a terminal, use this cable instead. OR This cable plugs into the USB port on your device. See installation instructions for the USB-A to Micro-USB cable on the next page. This cable with the plate attached plugs into the side of your terminal and is adhered with screws. Jump ahead to the Micro-USB to Micro-USB installation instructions. USBA TO MICRO-USB INSTALL STEPS 1. Take the USB-A end of the cable and plug it into your 2. Plug in the remaining Micro-USB side into Toast Hub or USB-Hub. the bottom of the puck. Or plug the USB end of the cable into your Toast Printer. The end of this cable will be marked to reader. Nice work! Next, turn to the EMV Configuration section to enable all types of payments. MICRO-USB TO MICRO-USB INSTALL STEPS 1. Remove the plate covering the port on the 3. side of your terminal. If your terminal stand has a neck to hide the cable, feed it through for a cleaner look. 4. Plug in the remaining end into the bottom of the puck. 2. Plug in the end of the Micro-USB cable paired with the cover and screws. Then screw in the plate to the terminal. The end of this cable will be marked to reader. Nice work! Turn to the next page to enable EMV so your reader can accept all types of payment. 3 EMV CONFIGURATION Your contactless reader will auto detect once plugged into your Toast system. Youll need to enable EMV for the ability to take chip card and contactless payments. 1. Once the puck has been properly plugged into your Toast hardware, restart your terminal. 4. Youll see an option for Card Readers below the EMV settings. Your new contactless puck is listed as:
2. From the main menu in Toast, select Device Setup. BBPOS Chipper 2X(USB) Confirm this is listed. You may also be prompted to update the readers software. If so, opt into the update. 3. In the list of settings, there will be an option EMV Enabled. Make sure that this is turned on. If you have a second screen attached to your terminal - also known as a guest-facing display - you may have an additional swipe-only card reader. If you have this, make sure the BBPOS Chipper 2X(USB) reader is set to Guest Pay.
Note: Switching out readers automatically turns the EMV setting off. Even if youve already enabled it, EMV will need to be turned on again. FINISHING TOUCHES 4 1. Wrap your cable around the inside of your puck in a clockwise motion to reduce wire clutter. 2. To anchor your contactless puck, take the plate with adhesive and apply it to your counter surface.
Keep in mind, the adhesive is strong, so plan your anchoring spot wisely. FINISHING TOUCHES 3. Firmly press the plate down with the adhesive and hold for six seconds. The insert side should face toward your guests. Cards can be:
Tapped on the top of the puck. Dipped into the front slot with the card chip facing up. Swiped across in any direction with the card stripe facing upwards. Back This side up Insert side The reader can sit on the plate, but can be removed to fit any scenario.
Note: If you were using a card reader with dip options prior, youll need to reconfigure your manager swipe cards. Let your customers know they can pay with contactless. 1. 2. 3. 4. Find a visible clean spot on the counter to display the card reader and mat. Flip mat over to preferred color treatment. Place on the surface in your preferred location. Place Toast puck device in the space provided. Questions?
See the Contactless Reader Troubleshooting Guide. Or contact Toast Support online or via phone at 617-682-0225. Scan the QR code with the camera app on your phone to access these documents for more info!
Set up for success with Training & Best Practices. toast-pay-instructional.indd 1 8/30/19 9:14 AM User shall use the supplied USB cable if an available port open on the product