Verifier Sentry Operator Manual Crossmatch Verifier Sentry Operator Manual Part Number 870391 V1.2 Copyright, 2016 Cross Match Technologies, Inc. All rights reserved. Specifications are subject to change without prior notice. Verifier Sentry is a registered trademark, and Crossmatch is a trademark, of Cross Match Technologies, Inc. All other trademarks are the property of their respective owners. No portion of this guide may be reproduced in any form without the express written permission of Cross Match Technologies, Inc. Contents Introduction How this book is arranged .......................................................................................... 1 Standards ................................................................................................................. 1 Glossary ................................................................................................................... 2 Specifications for the Sentry ...................................................................................... 2 Accessories for the Sentry ......................................................................................... 3 FCC Statement ........................................................................................................... 3 Industry Canada ........................................................................................................ 3 Certification identifiers for wireless modules ............................................................... 4 Recycling information ................................................................................................ 4 Battery Replacement .............................................................................................. 4 Battery disposal .................................................................................................... 4 WEEE Directive .......................................................................................................... 5 Description The front of the Sentry ............................................................................................... 8 The left side of the Sentry .......................................................................................... 9 The right side of the Sentry ....................................................................................... 10 The back of the Sentry .............................................................................................. 11 The top of the Sentry ................................................................................................ 12 The bottom of the Sentry ........................................................................................... 12 Use the Sentry Start the Sentry ....................................................................................................... 13 Stop the Sentry ........................................................................................................ 14 Scan a Contact Card .................................................................................................. 15 Scan a Contactless Card ............................................................................................ 16 Capture and verify the biometrics .............................................................................. 18 Capture a photograph ................................................................................................ 19 Maintenance Remove the battery ................................................................................................... 21 Install the battery .................................................................................................... 22 Insert a SAM card ..................................................................................................... 22 Remove a SAM card .................................................................................................. 22 Insert the SIM card ................................................................................................... 23 Remove the SIM card ................................................................................................ 23 Insert the Micro SD card ........................................................................................... 23 Remove the Micro SD card ......................................................................................... 24 Find the Product Label .............................................................................................. 24 Replace the fingerprint sensor ................................................................................... 24 Customer Care Technical Support ..................................................................................................... 25 E-mail ..................................................................................................................... 25 i Contents Telephone and facsimile ............................................................................................ 25 Return and repair of the Sentry .................................................................................. 26 Delivery costs .......................................................................................................... 26 Contact information .................................................................................................. 26 Warranty LIMITED WARRANTY .................................................................................................. 27 Index ii Verifier Sentry Operator Manual 870391 V1.2 Figures Figure 1: The front of the Sentry ............................................................................. 8 Figure 2: The left side of the Sentry ........................................................................ 9 Figure 3: The right side of the Sentry ..................................................................... 10 Figure 4: The back of the Verifier Sentry
.............................................................. 11 Figure 5: The top of the Verifier Sentry ................................................................. 12 Figure 6: The bottom of the Verifier Sentry
........................................................... 12 Figure 7: The Sentry battery compartment (battery removed) .................................... 21 iii Figures iv Verifier Sentry Operator Manual 870391 V1.2 Tables Table 1: Glossary ................................................................................................... 2 Table 2: Specifications ........................................................................................... 2 Table 3: Biometric / Credential Capture .................................................................... 2 Table 4: Applications .............................................................................................. 3 Table 5: Accessories ............................................................................................... 3 Table 6: The front of the Sentry ............................................................................... 8 Table 7: The left side of the Sentry .......................................................................... 9 Table 8: The right side of the Sentry ........................................................................ 10 Table 9: The back of the Sentry .............................................................................. 11 Table 10: The top of the Verifier Sentry ................................................................. 12 Table 11: The bottom of the Verifier Sentry ............................................................ 12 Table 12: Items on the Sentry desktop ..................................................................... 13 Table 13: Items in the Sentry battery compartment ................................................... 21 Table 10: The bottom of the Sentry 17 v Tables vi Verifier Sentry Operator Manual 870391 V1.2 Introduction How this book is arranged Introduction describes this book and its contents. Description describes the Verifier Sentry and its features. You learn how to start the device. Use the Sentry describes how to use the Verifier Sentry to capture the biometric information. Maintenance how to perform normal maintenance on the Verifier Sentry. Customer Care contains the information about technical assistance for the Verifier Sentry and lists the contact numbers for Crossmatch. Warranty contains the Crossmatch warranty for the Verifier Sentry. Standards The following standards are used in this book:
Bold UPPERCASE text, bold lowercase text or tilted text identify important information. Special information can appear in a Note, Caution or Warning. A Note contains additional information. To ignore a note can cause a delay, There is no mechanical damage or personal injury. Note A Caution contains a method to prevent the loss of data or damage to equipment. A Warning indicates that the loss of data or personal injury can occur. Warning Caution 1 Introduction Introduction Glossary Table 1 3G Glossary Term Auto Capture Bluetooth Flat fingerprint GPS Platen USB User Wi-Fi Definition The third generation of cellular mobile phone and data communication standards, featuring higher bandwidth for web-based applications and video. Note In the Sentry, the 3G cellular modem transmits data. The Sentry does not transmit voice. A Crossmatch technology that captures an acceptable fingerprint without action from the user. A short-range radio technology that makes easy the following types of communications:
The communications between internal devices
The communications between devices and the Internet
The synchronization of data between internal devices and other computers A name for a fingerprint captured with the fingertip pressed on the platen. The Sentry captures flat fingerprints. The Global Positioning System of satellites that can accurately find a GPS transceiver. The surface where you put the fingers to capture the fingerprints. The Universal Serial Bus (USB) is a standard method to connect electronic devices. The user captures the biometric and personal information. Another name is the operator. Wireless local area network technology using the 802.11 standard. The Verifier Sentry can not be the access point for a Wi-Fi hotspot. One network connection
(Wi-Fi or Cellular) is allowed. When the primary connection is active, the secondary connection is not active Specifications for the Sentry Table 2 Specifications Category Main Processor Operating System Memory Weight Dimensions Operating Temperature Humidity Range Power Ruggedized standards External interfaces Wireless Communications Display Description ARM Cortex-A9 based iMX6 by Freescale Android 4.2.2 16GB Storage + 1GB DDR RAM; Internal eMMC slot to expand memory 4lbs (630g) 7 in (208 mm) by 3.7 in (94 mm) by 1.25in (32 mm) 14F to 122 F (-10 C to 50 C) 10% to 90% non-condensing; Splash-resistant, IP65 Removable battery, 8-hour operation MIL-STD-810G USB-OTG (On The Go), Docking Station and Accessory. Bluetooth 4.0, Wireless LAN 802.11b/g/n;
Cellular Connectivity 3G 4.3 in, 800x480 WVGA display with projective capacitive touch panel Table 3 Biometric / Credential Capture Category Fingerprint 2 Description 500 ppi, FAP 30 PIV-certified single finger sensor Verifier Sentry Operator Manual 870391 V1.2 Introduction Table 3 Biometric / Credential Capture Category Camera Smart Card (contact or contactless) Description 5MP Auto Focus, Auto Flash ISO / IEC 7801 (CAC, PIV, TWIC,14443-A, 14443-B, 15693, NFCIP-1, NFCIP-2, MIFARE, FeliaCa) Table 4 Applications Category SDKs Verifier Sentry Essentials Description Accessories for the Sentry Table 5 Accessories Accessory Docking Station FCC Statement Description The Docking Station can charge two batteries, one in the Sentry and one in the battery charger compartment. The docking station has one Ethernet connector and four USB connectors. FCC ID#: Q9YSENTRY1 (Model 900446-004) Q9YSENTRY5 (Model 900457-00x) This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own expense. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC RF exposure requirements:
Warning: Changes or modifications not expressly approved by the manufacturer, could void the user's authority to operate the equipment. Industry Canada IC: 7944B-SENTRY1 (Model 900446-004) 7944B-SENTRY5 (Model 900457-00x) This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR dIndustrie Canada applicables aux appareils radio exempt du licence. Lexploitation est autorise aux deux conditions suivantes: (1) lappareil ne doit pas produire de brouillage, et (2) lutilisateur de lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. 3 Introduction Introduction Certification identifiers for wireless modules Wi-Fi/Bluetooth : TiWi-BLE FCC ID: Q9YSENTRY2 IC ID: 7944B-SENTRY2 For Model: 900457-001 GSM/UMTS Data: PHS8-P
(USA) FCC ID#: Q9YSENTRY3
(Canada) IC ID#: 7944B-SENTRY3 For Model: 900457-002 CDMA Data: PVS8
(USA) FCC ID#: Q9YSENTRY4
(Canada) IC ID#: 7944B-SENTRY4 Recycling information Crossmatch recommends that customers dispose of their used computer hardware, monitors, printers and other peripherals in an environmentally sound manner. Potential methods include reuse of parts or whole products and recycling products, components and/or materials. Battery Replacement Battery replacement - Replace battery with Crossmatch Technologies part number 900443 only. Use of another battery may present a risk of fire or explosion. Caution The battery used in this device may present a risk of fire or chemical burn if mistreated. Do not disassemble, heat above 70 degrees Cesius, or incinerate. Replace battery with Crossmatch Technologies part number 9900443 only. Use of another battery may present a risk of fire or explosion. Replace battery according to the instructions in Sentry manual maintenance section. Dispose of used battery promptly. Keep away from children. Do not disassemble and do not dispose of in fire. Battery disposal Batteries should be recycled in accordance with the laws governed by your Country, State or County. In the US, please refer to the EPA guidelines for guidelines for the disposal of hazardous waste material at http://
www.epa.gov/epawaste/hazard/index.htm. Take batteries to your local Hazardous Waste Collection Facility for disposal. To find the nearest recycling facility in the US, go to http://earth911.com and enter your postal ZIP code. DO NOT EXPOSE TO FIRE OR HIGH TEMPERATURES (140 F/60 C) 4 Verifier Sentry Operator Manual 870391 V1.2 Introduction DO NOT DISASSEMBLE DO NOT SHORT THE TERMINALS WEEE Directive The following is the test of the Waste Electrical and Electronic Equipment (WEEE) Directive. In the European Union, this label indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility to enable recovery and recycling. The Crossmatch WEEE Registration number is 60744969. 5 Introduction Introduction 6 Verifier Sentry Operator Manual 870391 V1.2 THIS CHAPTER DESCRIBES THE VERIFIER SENTRY AND THE FEATURES THAT YOU CAN USE TO CAPTURE THE BIOMETRIC INFORMATION. Description The Verifier Sentry is a portable identification and verification device that provides many methods to capture personal and biometric information. Strong design, small size and light weight makes the device easy to use in the field. The device can scan CAC/PIV, Contact and Contactless smart cards. 7 Introduction Description The front of the Sentry 2 3 4 6 1 5 The front of the Sentry Figure 1 The front of the Sentry contains the features that allow the operator to monitor the state of the device. The following table describes the features. Table 6 The front of the Sentry Description 1 2 3 4 5 6 The finger is pressed on the platen surface to capture the fingerprint. The speaker. The Capacitive Touch Screen is sensitive to contact by a finger or a capacitive stylus. When the battery accepts a charge, the Charge indicator illuminates.
A Red light indicates 500 mA of electricity is supplied to the Sentry. This current the amount required to operate the Sentry, but less than the amount required to charge the Sentry.
An Amber light indicates 1500 mA of electricity is supplied to the Sentry.
A Green light indicates the Sentry is supplied the correct amount of electricity by the Docking Station. This arrangement allows the device to operate and accept the fastest rate of charge. The microphone. The Status indicator. The Android hardware API controls this LED. 8 Verifier Sentry Operator Manual 870391 V1.2 The left side of the Sentry Description 5 1 2 3 4 Figure 2 The left side of the Sentry The following table describes the left side of the Sentry. Table 7 The left side of the Sentry Description 1 2 3 4 5 The top-end of the Verifier Sentry. The mounting points for accessories. During normal operation, this port allows the Sentry to be a memory or camera device to a host computer. When the On The Go (OTG) adapter is used, the USB connector allows the Sentry to be a host computer for an external USB device. The connector can be a charge point. When connected to a laptop, the connector is a device endpoint. The attached cover for the USB connector is shown open. This is the data connection for an accessory. 9 Introduction Description The right side of the Sentry 1 2 3 4 6 5 Figure 3 The following table describes the features on the right side of the Sentry. The right side of the Sentry Table 8 The right side of the Sentry Description 1 2 3 4 5 6 The top-end of the Verifier Sentry. The button to increase the output from the speaker or from the earphones. The button to decrease the output from the speaker or from the earphones. The Start button. The connection point for earphones and a microphone. The jack is one eighth of an inch in diameter. The slot for a contact card. An application is required to display the data on the screen. When the operator inserts the card, the gold contacts on the top surface of card must be visible. See Scan a Contact Card on page 15. 10 Verifier Sentry Operator Manual 870391 V1.2 The back of the Sentry Description 1 2 3 6 8 7 6 5 4 Figure 4 The following table describes the features on the back of the Sentry. The back of the Verifier Sentry Table 9 The back of the Sentry Description 1 2 3 4 5 6 7 8 The camera and camera lens. The optional auxiliary light source The release latch for the battery cover. The cover for the battery compartment. Contactless card Reader area. The card can be outside the hand strap. See Scan a Contactless Card on page 16. The attachment bars for the hand strap. Alignment slots for the docking station. The photo light source provides illumination for photos captured with the camera. The light is disabled until the camera is enabled. 11 Introduction Description The top of the Sentry 1 2 3 The top of the Verifier Sentry Figure 5 The following table explains the features on the top of the Verifier Sentry. Table 10 The top of the Verifier Sentry 1 2 3 The bezel around the platen. The slot allows a tool provided by Crossmatch to release the sensor from the Verifier Sentry. See Replace the fingerprint sensor on page 24. The top attachment bar for the hand strap. The hand strap is not shown. Description The bottom of the Sentry 1 2 3 Figure 6 The following table describes the features of the bottom of the device. The bottom of the Verifier Sentry Table 11 The bottom of the Verifier Sentry Description 1 2 3 The connection point for the optional docking station. Two slots that fit over two tabs on the optional docking station to correctly align the Verifier Sentry. The bottom attachment bar for the hand strap. 12 Verifier Sentry Operator Manual 870391 V1.2 Use the Sentry THIS CHAPTER DESCRIBES HOW TO START AND STOP THE SENTRY. THE CHAPTER ALSO DESCRIBES THE TASKS THE OPERATOR CAN PERFORM WITH THE SENTRY. Start the Sentry Follow the procedure to turn on the Sentry. 1 Press and hold the Start button. The Status indicator illuminates. 2 Release the Start button. The start sequence begins. The Sentry desktop appears. The Sentry is started. 1 1 The illustration shows the Sentry desktop. The desktop is a normal Android desktop. A tutorial is available on the Internet for the Android JB operating system. Table 12 Items on the Sentry desktop Description 1 The Apps icon. Touch this icon to see one or more screens that contain the icons for applications installed on the Sentry. 13 Introduction Use the Sentry Stop the Sentry Use the following steps to stop the Sentry. 1 Press and hold the Start button until the Mode menu appears. 2 Select Power off. The Power off menu appears. 3 Select OK to turn off the Sentry or select Cancel to return to the desktop. The following sections describe the procedures that the operator can do with the Sentry. The illustrations in the following procedures show a Crossmatch demonstration application. The actions for the procedures are the normal for similar applications. 1 Start the application. 2 Sign into the application 3 The Home window appears with the Main menu for the application displayed. The main menu for other applications can contain different selections. 14 Verifier Sentry Operator Manual 870391 V1.2 Scan a Contact Card Use the Sentry The following procedure shows how to scan data from a Contact card and verify the data with the Sentry. The application in the illustration is a Crossmatch demonstration application. Your application can appear different. 1 Start the application. 2 Sign into the application The Home window appears with the Main menu for the application displayed. The application in the illustration is a Crossmatch demonstration application. Your application can be different. 3 Touch to select Contact Card. The instruction to insert the card and enter a PIN appears. 4 Enter the PIN 5 Insert the card, with the picture visible, into the slot in the right-side of the Sentry. See The right side of the Sentry on page 10. 6 Enter the PIN. 7 Touch the Submit button. 8 The Sentry scans the card and the application displays the data from the card on the screen. The workflow in the example application requires the operator to verify the fingerprint. 15 Introduction Use the Sentry 9 Touch the Verify Fingerprint button. The Fingerprint Capture window appears 10 Tell the person to press the correct finger on the platen of the Sentry. The fingerprint appears in the window. The Sentry captures the fingerprint. The application compares the fingerprint to the fingerprint stored on the card. If the fingerprint matches, a green line appears above and below the fingerprint and a message appears in the window. If the fingerprint does not match, a red line above and below the fingerprint and a message appears in the window. 11 Take the action required by the procedures for the organization. Scan a Contactless Card The following procedure shows how to scan the data from a Contactless card and verify the data with the Sentry. The application in the illustration is a Crossmatch demonstration application. Your application can appear different. 1 Touch to select Contactless Card. The instruction to scan the card appears. 2 Put the card near the Contactless Card Reader area on the back of the Sentry. See The back of the Sentry on page 11. 16 Verifier Sentry Operator Manual 870391 V1.2 Use the Sentry 3 The Sentry scans the card and the application displays the data from the card on the screen. If the scanner does not read the card, a message appears. The workflow requires the operator to verify the fingerprint. 4 Touch the Verify Fingerprint button. The Fingerprint Capture window appears 5 Tell the person to press the correct finger on the platen of the Sentry. The fingerprint appears in the window. The Sentry captures the fingerprint and the application compares the fingerprint to the fingerprint stored on the card. If the fingerprint matches, a green line appears above and below the fingerprint and a message appears in the window. If the fingerprint does not match, a red line above and below the fingerprint and a message appears in the window. 6 Take the action required by the procedures for the organization. 17 Introduction Use the Sentry Capture and verify the biometrics An application is required to capture and save the biometrics for comparison to database records. The following steps describe how to capture a fingerprint with a Crossmatch demonstration program. Your application can appear different. The required steps are the same. 1 Start the application to capture the biometrics. 2 Sign into the application. The Home window appears. 3 Select Search to begin the fingerprint capture process. 4 Follow the instructions on the screen to capture the fingerprints. 5 Follow the procedure to capture a face photo of the person. 18 Verifier Sentry Operator Manual 870391 V1.2 Use the Sentry 6 The demonstration application puts a box on the screen. 7 Put the face of the person into the box. The application captures the photo. 8 Touch the Use button. The application compares the biometrics to a database and reports the results of the comparison. 9 To complete the process, the operator takes the actions described in the procedures for the organization. Capture a photograph An application is required to capture a photograph and save the photograph in a record. 1 Start the Sentry. 2 Start the application to save the photograph. 3 Sign into the application. 4 Select the camera from the desktop. 5 Take the photograph. 6 Follow the instructions to save the photograph in the record. 19 Introduction Use the Sentry 20 Verifier Sentry Operator Manual 870391 V1.2 THIS DOCUMENT DESCRIBES THE MAINTENANCE THAT THE OPERATOR CAN PERFORM ON THE SENTRY. Maintenance 1 7 2 3 6 5 4 Figure 7 The Sentry battery compartment (battery removed) Table 13 Items in the Sentry battery compartment 1 2 3 4 5 6 7 The cover latch for the battery compartment. The latch slides to release the cover. The latch automatically returns to the closed position. The socket for the SIM card accepts a normal size SIM card (recommended). An adapter tray is required for smaller SIM cards. The latch that indicates that the battery is installed. The battery compresses the latch and the installation is recorded in the log. When the battery is removed, the latch is released and the removal of the battery is recorded. The socket for a SAM card. There are two sockets. The product label for the Sentry. The Micro SD card socket. The battery connection points for the Sentry. Remove the battery Use the following procedure to remove the battery. 1 Press and hold the Start switch to turn off the Sentry. 2 Hold the Sentry with the back of the device visible. 3 Loosen the hand strap. 4 Slide and hold the latch for the cover in the open position. 5 Apply enough pressure to slide the cover away from the latch until it stops. 6 Release the latch and lift the cover from the Sentry. 7 Lift the bottom of the battery and remove the battery from the battery compartment. 21 Introduction Maintenance Install the battery 1 Remove the old battery, if necessary. See Remove the battery on page 21. 2 Hold the battery with the label visible. 3 Put the connection points on the battery against the connection points (7) in the battery compartment. 4 Press to install the battery. 5 Put the cover in position over the battery compartment. Note If the cover does not fit correctly over the battery compartment, check the position of the seal assembly inside the cover. The assembly must extend under the hook for the cover latch. If necessary, slide the assembly toward the hook. When in the correct position, the assembly stops. 6 Apply enough pressure to slide the cover toward the latch. When the cover closes, you hear the cover latch reset. 7 Tighten the hand strap. Insert a SAM card Use the following procedure to insert a SAM card. There are two SAM card connectors in the battery compartment, next to the Sentry label. 1 Remove the battery. See Remove the battery on page 21. 2 Select an empty SAM connector. 3 Use a fingernail to unlock and move the SAM cover toward the center of the Sentry. 4 Open the SAM cover until the cover stops. 5 Insert the SAM card into the cover. The card inserts with the chamfer on the card as shown in the illustration. 6 Close and lock the SAM cover. 7 Insert the battery. See Install the battery on page 22. Remove a SAM card Use the following procedure to remove a SAM card. There are two SAM card connectors in the battery compartment, next to the Sentry label. 1 Remove the battery. See Remove the battery on page 21. 2 Select SAM card to remove. 3 Use a fingernail to unlock and slide the SAM cover toward the center of the Sentry. 4 Open the SAM cover until the cover stops. 5 Slide the SAM card out of the cover. 6 Close and lock the SAM cover. 7 Insert the battery. See Install the battery on page 22. 22 Verifier Sentry Operator Manual 870391 V1.2 Maintenance Insert the SIM card Use the following procedure to insert a SIM card into the Sentry. The SIM card connector is in the side of the battery compartment next to the battery contacts. 1 Remove the battery. See Remove the battery on page 21. 2 Insert the SIM card into the SIM slot and press until the card stays in the slot. 3 Insert the battery. Install the battery on page 22. Remove the SIM card Use the following procedure to remove a SIM card from the Sentry. The SIM card connector is in the side of the battery compartment next to the battery contacts. 1 Remove the battery. See Remove the battery on page 21. 2 Press the SIM card into the SIM slot until the card releases from the slot. 3 Remove the SIM card. 4 Insert the battery. See Install the battery on page 22. Insert the Micro SD card Use the following procedure to insert the Micro SD card into the Sentry. The Micro SD card connector is in the floor of the battery compartment, next to the battery contacts. 1 Remove the battery. See Remove the battery on page 21. 2 Use a fingertip to slide the Micro SD cover toward the Sentry label and unlock the cover. 3 Open the cover. 4 Insert the Micro SD card into the cover. 5 Close the cover on the Micro SD card connector. 6 Insert the battery. See Install the battery on page 22. 23 Introduction Maintenance Remove the Micro SD card Use the following procedure to remove the Micro SD card from the Sentry. The Micro SD card connector is in the floor of the battery compartment, next to the battery contacts. 1 Remove the battery. See Remove the battery on page 21. 2 Use a fingertip to slide the Micro SD cover toward the Sentry label and unlock the cover. 3 Open the cover. 4 Remove the Micro SD card. 5 Close and lock the cover on the Micro SD card connector. 6 Insert the battery. See Install the battery on page 22. Find the Product Label Use the following procedure to find the product label for the Sentry. 1 Remove the battery. See Remove the battery on page 21. 2 The product label is visible in the battery compartment near the two SAM card connectors. 3 Insert the battery. See Install the battery on page 22. Replace the fingerprint sensor If the fingerprint sensor must be changed, Crossmatch provides a Sensor Replacement kit. The part number of the kit is 8880125-001. The kit includes a sensor, a special tool and complete instructions to replace the sensor. 24 Verifier Sentry Operator Manual 870391 V1.2 Customer Care THIS CHAPTER DESCRIBES THE TECHNICAL ASSISTANCE AVAILABLE FOR THE SENTRY AND PROVIDES CONTACT INFORMATION. Technical Support Technical support from the Customer Care department is available for the Sentry. E-mail Crossmatch Customer Care provides free technical support on-line during the warranty period, in the order that the requests are received. Global CustomerCare@crossmatch.comGlobal If the warranty has expired, use the telephone or facsimile to contact the Customer Care department. Telephone and facsimile The Customer Care is available at the following telephone numbers:
Global Monday- Friday 8 am to 6 pm EST Customer Care Tel: 1.866.276.7761 (Toll Free) Tel: 1.561.622.9210 (International) Fax: 1.561.622.8769 Technical support is available for the Sentry during the warranty period at zero charge (see Warranty for Warranty Terms). After the warranty has expired, technical support is available at a given cost per hour. Contact the Customer Care department. The Customer Care for the software products and the services purchased from Crossmatch is not included in the warranty. The Customer Care for other products is available at a given cost to the customer. When you contact the Customer Care department, make sure that you can provide the following information:
Company name Contact person The Sentry serial number The error messages that appear on the screen 25 Introduction Customer Care Return and repair of the Sentry You must receive an RMA number to return the Sentry for repair or replacement. Contact the Customer Care department to request and receive an RMA number. Put the RMA number on the outside of the box and on the label. North and South America Crossmatch 3960 RCA Boulevard, Suite 6001 Palm Beach Gardens, Florida 33410 USA RMA: Rnnnn.nnnn The product is sent to the correct department for service or replacement, then returned to the customer. Any product sent to Crossmatch without an RMA number is returned. Delivery costs The product is in the warranty period The customer accepts all charges to send the product to Crossmatch for service. Crossmatch accepts all charges to return the product to the customer. The product is not in the warranty period The customer accepts all charges. Note You must return a product in the original boxes. If the original boxes are not available, contact the Customer Care department for instructions. Contact information Corporate Headquarters Crossmatch 3950 RCA Boulevard, Suite 5001 Palm Beach Gardens, FL 33410 USA T: +1 (561) 622-1650 F: +1 (561) 622-9938 T: (866) 725-3926 (Toll Free) General Mailbox: info@crossmatch.com Sales Department: sales@crossmatch.com Customer Care: CustomerCare@crossmatch.com Corporate Web Page: www.crossmatch.com 26 Verifier Sentry Operator Manual 870391 V1.2 Warranty THIS CHAPTER CONTAINS THE CROSSMATCH WARRANTY FOR THE SENTRY. LIMITED WARRANTY Cross Match Technologies, Inc. (Crossmatch) warrants that the Crossmatch Equipment you have purchased will be free from defects in material and workmanship in normal service and under normal conditions for a period of one year from the date of shipment. Normal service and normal conditions are defined in the documentation. This Limited Warranty is subject to the terms and conditions set forth below. Repair or replacement: Unless otherwise stated herein, the sole obligation of Crossmatch and your exclusive remedy and recourse under this Limited Warranty is for Crossmatch, at its sole election, to either (i) repair the suspected defective Equipment and return the same to you or (ii) replace the suspected defective Equipment, all on the terms set forth below. The repair or replacement will provide you with Equipment, which in Crossmatchs opinion, performs consistently with its age and usage. If you become aware that your Crossmatch Equipment is defective in material or workmanship in normal service and under normal conditions during its one year Limited Warranty period, then you must promptly contact Crossmatchs Customer Care Center between Monday through Friday, 8:00am to 6:00pm EST, excluding Crossmatch holidays, describe the suspected defect in detail and request a Return Merchandise Authorization (RMA) number prior to sending the affected Equipment for repair or requesting a replacement. Please see your equipment manual for more information on RMAs. You will pay the freight to send the Equipment to Crossmatchs designated Service Center, and Crossmatch will pay the freight to return the repaired Equipment to you. Each repaired or replacement Equipment is warranted (as set forth herein) for the remaining portion of the original one-year Limited Warranty. THE FOREGOING CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY AND CROSSMATCHS SOLE AND EXCLUSIVE LIABILITY IN CONNECTION WITH YOUR CROSSMATCH EQUIPMENT, AND IS IN LIEU OF ANY AND ALL OTHER REMEDIES WHICH MAY BE AVAILABLE TO YOU. Limitations: This limited warranty does not cover visits to repair the Crossmatch Equipment at your premises, or the commissioning of the Equipment on site. This Limited Warranty is not a warranty, guarantee or promise that your Crossmatch Equipment will conform to its specification or will not fail. Crossmatch shall incur no liability under this Limited Warranty and this Limited Warranty is voidable by Crossmatch if in Crossmatchs sole reasonable opinion: (a) the Equipment is used other than under normal use and under proper environmental and/or electrical conditions, as specified in the manual; (b) the Equipment is not maintained as specified in the equipment manual; (c) the Equipment is subject to abuse, misuse, neglect, accident, flooding, storm, lightning, power surges, dirty power, third-party errors or omissions, or acts of God; (d) the Equipment is modified or altered
(unless expressly authorized in writing by Crossmatch); (e) the Equipment is installed or used in combination or in assembly with equipment or other products not supplied or authorized by Crossmatch; (f) there is a failure to follow specific restrictions or operating instructions; (g) database recovery, (h) Crossmatch on-site support, (i) remedial customer training; (j) user or virus caused software reloads; (k) data migration to new platform; or (l) payment for the Equipment has not been timely made. The Limited Warranty does not cover nondurable consumable items including, but not limited to, batteries, paper, silicon pads, cleaning solution, towels, printer cartridges and cables. Replacement supplies of these items may be ordered by contacting Crossmatch Sales at 866-725-3926 (toll free in the US) or 561-622-9722. This Limited Warranty does not cover third party peripheral equipment (such as laptops and printers) that is not connected or otherwise used in conjunction with the Crossmatch Equipment. Customers should contact the manufacturer of such third party equipment regarding suspected defects in such equipment. Crossmatchs obligations hereunder are contingent upon your providing the Equipment serial number as proof-of-
purchase, and upon Crossmatchs determination that the suspected malfunction is actually due to defects in material or workmanship. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES RELATED TO THE CROSSMATCH EQUIPMENT, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED BY CROSSMATCH. THIS LIMITED WARRANTY IS NOT TRANSFERABLE OR ASSIGNABLE TO ANY THIRD PARTY AND SHALL BE FOR THE SOLE AND EXCLUSIVE BENEFIT OF THE ORIGINAL OEM OF THE CROSSMATCH EQUIPMENT 27 Introduction Warranty COVERED HEREUNDER; ANY ATTEMPTED TRANSFER OR ASSIGNMENT HEREOF SHALL BE VOID AB INITIO. Crossmatch reserves the right to improve/modify equipment at any time, at its sole discretion, as it deems necessary. Out of warranty repairs: When warranty coverage for your Crossmatch Equipment lapses, or for repairs or replacements not covered by Crossmatchs warranty, (i) you will pay for all repairs at Crossmatchs then-prevailing hourly labor rate (with a one hour minimum) plus parts and shipping, (ii) you will pay Crossmatchs then-current price for all replacement Equipment plus shipping, and (iii) you will pay Crossmatchs then-prevailing hourly labor rate
(with a one hour minimum after the first 15 minutes) for telephone support in 15 minute increments. To obtain out-of-warranty service, you must obtain an RMA number and send the affected Equipment, at your expense, to the designated Crossmatch Service Center for inspection. You will be contacted with an estimated price and time of repair or replacement after analysis. No repairs or replacements will be made until Crossmatch receives a Purchase Order or credit card number from you. You shall pay return freight charges, which will be added to the invoice, for the return of the repaired or replaced Equipment. In the event you decide not to have a unit repaired or replaced after receiving a repair estimate, there will be a one hour labor charge at the prevailing hourly rate for evaluation plus return freight charges. At your request, Crossmatch will, for a premium, ship a refurbished unit to you in exchange for the failed unit. Crossmatch will contact you with a price for the exchange after receipt of the failed unit. The shipment will be made when Crossmatch receives a Purchase Order or credit card number from you. You will pay return freight charges, which will be added to the invoice, for the exchange unit. The original returned Equipment will become the property of Crossmatch and will not be returned to you. The refurbished unit will retain the remaining warranty term of the original returned Equipment. 28 Verifier Sentry Operator Manual 870391 V1.2 A accessories for the Sentry 3 alignment slots for the docking station 11, 12 applications 3 attachment bars for the hand strap 11 Auto Capture 2 B back of the Sentry 11 battery compartment cover 11 battery cover release latch 11 battery disposal 4 bezel cover release 12 biometric / credential capture 2 bluetooth 2 bottom attachment for the hand strap 12 bottom of the Sentry 12 button to decrease the volume 10 C camera and camera lens 11 capture a photograph 18, 19 capture and verify the biometrics 18 change the battery 21 charge light 8 charge point 9 company sales number 26 contact card slot 10 contact information 26 contactless card reader 11 corporate headquarters 26 corporate web page 26 Crossmatch WEEE registration number 5 corporate headquarters 26 D data connection for an accessory 9 delivery costs 26 desktop for the Sentry 13 device endpoint 9 docking station alignment slots 11 docking station connection 12 E e-mail 25 e-mail, see contact information F FCC RF exposure requirements 3 FCC statement 3 flat fingerprints 2 flats 2 freight guidelines 26 not under warranty 26 under warranty 26 front of the Sentry 8 Index G glossary 2 Auto Capture 2 bluetooth 2 flat fingerprint 2 GPS 2 USB 2.0 2 user 2 Wi-Fi 2 H hand strap attachment 12 help 25 how this book is arranged 1 how to use the Sentry 13, 21, 25, 27 technical 25 I Industry Canada statement 3 insert a micro sd card 23 insert a sam card 22 insert a simm card 23 insert the Micro SD card 23 insert the SIM card 23 install the battery 22 L left side of the Sentry 9 licenses the Cellular License information for Gemalto M2M Wi-Fi/Bluetooth License from LS Research 4 GmbH 4 M microphone 8 N not under warranty 26 P photo light source 11 platen 2 platen bezel 12 platen surface 8 product in warranty period 26 product label for the Sentry 24 product not in warranty period 26 R read a contact card 19 recycling information 4 remove a SAM card 22 remove the battery 21 remove the Micro SD card 24 remove the SIM card 23 return and repair of the Avenger 26 returns and repair 26 right side of the Sentry 10 Index-1 Index right side of the sentry 10 rma number 26 S scan a contact card 15 scan a contactless card 16 Sentry accessories 3 attachment for the hand strap 12 back 11 battery compartment cover 11 bezel around the platen 12 bottom 12 bottom attachment for the hand strap 12 button to decrease the volume 10 button to increase the volume 10 camera and camera lens 11 capture a photograph 19 capture and verify the biometrics 18 charge light 8 charge point 9 connection point for the optional docking station 12 cover for the battery compartment 11 data connection for an accessory 9 desktop 13 docking station alignment slots 12 front 8 left side 9 light source for photos 11 microphone 8 platen surface 8 reader for a contactless card 11 release for the bezel cover 12 release latch for the battery cover 11 right side 10 scan a contact card 15 scan a contactless card 16 slot for a contact card 10 speaker 8 start 13 start button 10 tasks 25 top 12 touch screen 8 USB connector 9 USB connector cover 9 speaker 8 specifications 2 standards 1 start button 10 start the Sentry 13 supplies 26 T tasks with the Sentry 25 technical help 25 technical support 25 e-mail returns and repair 26 telephone and fax 25 telephone and facsimile 25 terms top of the Sentry 12 touch screen 8 platen 2 U under warranty 26 USB 2.0 2 USB connector 9 USB connector cover 9 user 2 V volume buttons 10 W web page 26 WEEE directive 4 WEEE registration number 5 WiFi 2 Index-2 Verifier Sentry Operator Manual 870391 V1.2