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User manual (Statement) rev | Users Manual | 103.65 KiB | October 03 2019 / March 31 2020 | delayed release | ||
| 1 2 3 4 |
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Users manual | Users Manual | 2.36 MiB | October 03 2019 / March 31 2020 | delayed release | ||
| 1 2 3 4 |
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Antenna Datasheet (ANTX200P002B24553) | Test Report | 504.00 KiB | August 24 2023 | |||
| 1 2 3 4 |
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Antenna Datasheet (ANTX300P002B24553) | Test Report | 512.00 KiB | August 24 2023 | |||
| 1 2 3 4 |
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Antenna Datasheet (SZ0595D) | Test Report | 446.41 KiB | August 24 2023 | |||
| 1 2 3 4 |
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Antenna Datasheet (SZ07751) | Test Report | 1.02 MiB | August 24 2023 | |||
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Antenna Test Report (SNPRC-1950)-1 | Test Report | 4.01 MiB | August 24 2023 | |||
| 1 2 3 4 |
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Antenna Test Report (SNPRC-1950)-2 rev2 | Test Report | 1.93 MiB | August 24 2023 | |||
| 1 2 3 4 |
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Attestation (Channel and Mode Declaration) | Attestation Statements | 296.72 KiB | August 24 2023 | |||
| 1 2 3 4 |
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Attestation (Designated itself as U.S. local Agent Letter) rev | Attestation Statements | 95.29 KiB | August 24 2023 | |||
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Attestation (Statements of part 2.911(d)(5)) | Attestation Statements | 74.19 KiB | August 24 2023 | |||
| 1 2 3 4 |
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Confidentiality Request rev | Cover Letter(s) | 86.74 KiB | August 24 2023 | |||
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Cover Letter (Agent Authorization) | Cover Letter(s) | 378.21 KiB | August 24 2023 | |||
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Cover Letter (Contact Authorization) | Cover Letter(s) | 28.50 KiB | August 24 2023 | |||
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Cover Letter (Description of Change) | Cover Letter(s) | 39.70 KiB | August 24 2023 | |||
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Cover Letter (U.S. local Agent Contact Authorization) | Cover Letter(s) | 88.88 KiB | August 24 2023 | |||
| 1 2 3 4 | Operational Description | Operational Description | August 24 2023 | confidential | ||||
| 1 2 3 4 |
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RF Exposure Info (MPE) | RF Exposure Info | 248.44 KiB | August 24 2023 | |||
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Test Report | Test Report | 3.70 MiB | August 24 2023 | |||
| 1 2 3 4 |
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Test Set Up Photos rev | Test Setup Photos | 4.17 MiB | August 24 2023 | |||
| 1 2 3 4 | Cover Letter(s) | October 03 2019 | ||||||
| 1 2 3 4 | Block diagram | Block Diagram | October 03 2019 | confidential | ||||
| 1 2 3 4 | Cover Letter(s) | October 03 2019 | ||||||
| 1 2 3 4 | Cover Letter(s) | October 03 2019 | ||||||
| 1 2 3 4 | External photos | External Photos | October 03 2019 / March 31 2020 | delayed release | ||||
| 1 2 3 4 | Internal photos | Internal Photos | October 03 2019 / March 31 2020 | delayed release | ||||
| 1 2 3 4 | ID Label/Location Info | October 03 2019 | ||||||
| 1 2 3 4 | Cover Letter(s) | October 03 2019 | ||||||
| 1 2 3 4 | Schematics | Schematics | October 03 2019 | confidential | ||||
| 1 2 3 4 | Test Report | October 03 2019 | ||||||
| 1 2 3 4 | Test setup photos | Test Setup Photos | October 03 2019 / March 31 2020 | delayed release | ||||
| 1 2 3 4 | Cover Letter(s) | October 03 2019 | ||||||
| 1 2 3 4 | Test Report | October 03 2019 | ||||||
| 1 2 3 4 | Test Report | October 03 2019 | ||||||
| 1 2 3 4 | Attestation Statements | October 03 2019 | ||||||
| 1 2 3 4 | Software Operational Description | Operational Description | October 03 2019 | confidential | ||||
| 1 2 3 4 | Test Report | October 03 2019 | ||||||
| 1 2 3 4 | Test Report | October 03 2019 | ||||||
| 1 2 3 4 | Test setup photos (DFS) | Test Setup Photos | October 03 2019 / March 31 2020 | delayed release |
| 1 2 3 4 | User manual (Statement) rev | Users Manual | 103.65 KiB | October 03 2019 / March 31 2020 | delayed release |
OEM Installation Guidance Document For HP SNPRC-1950 FCC ID: B94SNPRC1950; IC: 466S-SNPRC1950 Conditions on using HP regulatory approvals:
A. Customer must ensure that its product (the Brand-Name-Product) is electrically identical to REALTEKs reference designs. Customer acknowledges that any modifications to REALTEKs reference designs may invalidate regulatory approvals in relation to the customer product, or may necessitate notifications to the relevant regulatory authorities. B. Customer is responsible for ensuring that antennas used with the product are of the same type, with same or lower gains as approved and providing antenna reports to REALTEK. C. Customer is responsible for regression testing to accommodate changes to REALTEKs reference designs, new antennas, and portable RF exposure safety testing/approvals. D. Appropriate labels must be affixed to the customer Product that complies with applicable regulations in all respects. E. The REALTEK radio is approved as a client/slave device; to ensure compliance with local regulations, the device should be set to the country domain in which the access point is installed. F. A users manual or instruction manual must be included with the customer product that contains the text as required by applicable law. Without limitation of the foregoing, an example (for illustration purposes only) of possible text to include is set forth below:
1. USAFederal Communications Commission (FCC) FCC COMPLIANCE STATEMENT:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. INFORMATION TO USER:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna
-Increase the distance between the equipment and the receiver.
-Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. System integrators must include the FCC ID on the end product. FCC Radio-Frequency Exposure & Approval Conditions:
For Mobile applications, a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons. This device must not be co-located or operating in conjunction with any other antenna or transmitter. The antenna(s) used for this transmitter must not be collocated or operating in conjunction with any other antenna or transmitter within a host device, except in accordance with FCC multi-transmitter product procedures. Only those antennas with the same type and lesser gain filed under this FCC ID number can be used with this device. The regulatory label on the final system must include the statement: Contains FCC ID:
B94SNPRC1950 . The final system integrator must ensure there is no instruction provided in the user manual or customer documentation indicating how to install or remove the transmitter module except such device has implemented two-ways authentication between the module and the host system. The final host manual shall include the following regulatory statement: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna
-Increase the distance between the equipment and the receiver.
-Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This transmitter is tested in a standalone mobile RF exposure condition and any co-located or simultaneous transmission with other transmitter(s) or portable use will require a separate class II permissive change re-evaluation or new certification. This transmitter module is tested as a subsystem (module) and its certification does not cover the FCC Part 15 Subpart B (unintentional radiator) rule requirement applicable to the final host. The final host will still need to be reassessed for compliance to this portion of rule requirements if applicable. 2. Canada -Industry Canada (IC) This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. French:
Cet appareil est conforme avec Industrie Canada exempts de licence standard RSS (s). Lutilisation de ce dispositif est autorise seulement aux conditions suivantes : (1) il ne doit pas produire de brouillage et (2) l utilisateur du dispositif doit tre prt accepter tout brouillage radiolectrique reu, mme si ce brouillage est susceptible de compromettre le fonctionnement du dispositif. Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. French:
Sous la rglementation d'Industrie Canada, ce transmetteur radio ne peut fonctionner en utilisant une antenne d'un type et un maximum (ou moins) gain approuves pour l'metteur par Industrie Canada. Pour rduire le risque d'interfrence aux autres utilisateurs, le type d'antenne et son gain doivent tre choisis de manire que la puissance isotrope rayonne quivalente (PIRE) ne dpasse pas ce qui est necessaire pour une communication russie
. This radio transmitter, IC ID: 466S-SNPRC1950, has been approved by Industry Canada to operate with the onboard antenna or a detachable WLAN antenna with a maximum gain listed below. The required antenna impedance is 50 ohms. French:
Cet metteur radio, IC ID: 466S-SNPRC1950, a t approuv par Industrie Canada pour fonctionner avec l'antenne intgre ou une antenne amovible PIFA avec un gain maximum de ci-dessous. L'impdance d'antenne requise est de 50 ohms. This transmitter module is tested as a subsystem (module) and its certification does not cover RSS-Gen (unintentional radiator) rule requirement applicable to the final host. The final host will still need to be reassessed for compliance to this portion of rule requirements if applicable. French:
Ce module metteur est test en tant que sous-systme (module) et sa certification ne couvre pas les exigences de la rgle RSS-Gen (radiateur non intentionnel) applicables l'hte final. Le dernier hte devra toujours tre rvalu pour la conformit cette partie des exigences de la rgle, le cas chant. This transmitter module is tested as a subsystem (module) and its certification does not cover the FCC Part 15 Subpart B (unintentional radiator) rule requirement applicable to the final host. The final host will still need to be reassessed for compliance to this portion of rule requirements if applicable. French:
Ce module metteur est test en tant que sous-systme (module) et sa certification ne couvre pas l'exigence de la rgle FCC Partie 15, Sous-partie B (radiateur non intentionnel) applicable l'hte final. Le dernier hte devra toujours tre rvalu pour le respect de cette partie des exigences de la rgle, le cas chant. Table for Filed Antenna Antenna table Caution: Exposure to Radio Frequency Radiation. To comply with RSS 102 RF exposure compliance requirements, for mobile configurations, a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons. This device must not be co-located or operating in conjunction with any other antenna or transmitter. French:
Pour se conformer auxexigences de conformit 102 RSS RF exposition, pour des configurations mobiles, une distance de separation d'au moins 20 cm doit tre maintenue entre l'antenne de cet appareil et toutes les personnes. Cet appareil ne doit pas tre co-localiss ou fonctionnant en conjonction avec une autre antenne ou transmetteur. System integrators must include a label with Contains IC: 466S-SNPRC1950 on the end product. Industry Canada user statements should be provided in both English and French, at the time each product is offered for sale or lease in Canada. French:
Les intgrateurs de systmes doivent comporter une tiquette avec Contient IC:
466S-SNPRC1950" sur le produit final. Comptes d'utilisateur d'Industrie Canada devraient tre fournis en ang lais et en franais, au moment o chaque produit est offert la vente ou la location au Canada. This transmitter is tested in a standalone mobile RF exposure condition and any co-located or simultaneous transmission with other transmitter(s) or portable use will require a separate class II permissive change re-evaluation or new certification. French:
Cet metteur est test dans des conditions d'exposition des radiofrquences mobiles autonomes et toute transmission simultane ou simultane avec un autre metteur ou une utilisation portable ncessitera une rvaluation distincte des modifications de classe II ou une nouvelle certification. As per RSS-247, Issue 2 Operation in the 5150-5250MHz is for indoor use only to reduce the potential for harmful interference to co-channel mobile satellite systems Users should be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350MHz and 5650-5850MHz and that these radars could cause interference and/or damage to LE-LAN devices. French:
Comme par RSS - 247, Issue 2 Opration dans le 5150-5250MHz est pour usage intrieur seulement de rduire le risque d'interfrences nuisibles la co-canal systmes mobiles par satellite Utilisateurs estim qu'il devrait tre radars haute puissance sont dsigns comme utilisateurs principaux (c. utilisateurs prioritaires) des bandes 5250-5350MHz et 5650-5850MHz Ces radars et qui pourraient provoquer des interfrences et / ou endommager les appareils LE-LAN. 3. Japan Statement Host system must be labeled with "Contains MIC ID:xxxxxx, MIC ID displayed on label. 5GHz band (W52, W53): Indoor use only.
| 1 2 3 4 | Users manual | Users Manual | 2.36 MiB | October 03 2019 / March 31 2020 | delayed release |
HP DeskJet Plus Ink Advantage 6400 series Table of contents 2 Get started ................................................................................................................................................... 2 Accessibility ............................................................................................................................................................................... 2 HP EcoSolutions (HP and the Environment) ......................................................................................................................... 2 Printer parts .............................................................................................................................................................................. 5 Paper basics ............................................................................................................................................................................ 11 Load media .............................................................................................................................................................................. 13 Load original ........................................................................................................................................................................... 15 Update the printer .................................................................................................................................................................. 16 Open the HP printer software (Windows) .......................................................................................................................... 17 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ................... 18 Turn the printer off ................................................................................................................................................................. 18 3 Connect your printer .................................................................................................................................... 19 Connect using the HP Smart app ......................................................................................................................................... 19 Connect to a wireless network with a router ..................................................................................................................... 20 Connect wirelessly without a router ................................................................................................................................... 21 Wireless settings .................................................................................................................................................................... 24 Advanced printer management tools (for wireless printers) .......................................................................................... 25 Tips for setting up and using a wireless printer ................................................................................................................ 26 4 Print ........................................................................................................................................................... 27 Print using the HP Smart app ............................................................................................................................................... 27 Print documents using HP printer software ...................................................................................................................... 28 Print photos using HP printer software .............................................................................................................................. 29 Print on envelopes ................................................................................................................................................................. 30 Print on both sides (duplexing) ............................................................................................................................................ 31 Print from apps on mobile devices ..................................................................................................................................... 31 Print using the maximum dpi ............................................................................................................................................... 32 Tips for successful printing ................................................................................................................................................... 33 5 Copy and scan .............................................................................................................................................. 36 Copy .......................................................................................................................................................................................... 36 Scan .......................................................................................................................................................................................... 36 Tips for copy and scan success ............................................................................................................................................ 42 ENWW iii 6 Fax ............................................................................................................................................................. 43 Send a fax ................................................................................................................................................................................ 43 Receive a fax ........................................................................................................................................................................... 47 Set up phone book contacts ................................................................................................................................................. 52 Change fax settings ............................................................................................................................................................... 54 Fax and digital phone services ............................................................................................................................................. 57 Fax on Voice over Internet Protocol .................................................................................................................................... 58 Use reports .............................................................................................................................................................................. 58 Additional fax setup ............................................................................................................................................................... 61 7 Web Services ............................................................................................................................................... 81 What are Web Services? ........................................................................................................................................................ 81 Set up Web Services .............................................................................................................................................................. 81 Print with HP ePrint ................................................................................................................................................................ 82 Remove Web Services ........................................................................................................................................................... 83 8 Work with cartridges ................................................................................................................................... 84 Information on cartridges and the printhead .................................................................................................................... 84 Check the estimated ink levels ............................................................................................................................................ 84 Replace the cartridges .......................................................................................................................................................... 85 Order cartridges ..................................................................................................................................................................... 87 Use single-cartridge mode ................................................................................................................................................... 87 Store printing supplies .......................................................................................................................................................... 87 Cartridge warranty information ........................................................................................................................................... 87 9 Network setup ............................................................................................................................................. 89 Set up the printer for wireless communication ................................................................................................................. 89 Change network settings ...................................................................................................................................................... 92 Use Wi-Fi Direct ...................................................................................................................................................................... 93 10 Printer management tools .......................................................................................................................... 97 The HP Smart app .................................................................................................................................................................. 97 Toolbox (Windows) ................................................................................................................................................................. 97 HP Utility (OS X and macOS) ................................................................................................................................................. 97 Embedded web server .......................................................................................................................................................... 98 11 Solve a problem ....................................................................................................................................... 101 Jams and paper-feed issues .............................................................................................................................................. 101 Ink cartridge issues .............................................................................................................................................................. 105 Printing issues ...................................................................................................................................................................... 106 iv ENWW Copy issues ........................................................................................................................................................................... 115 Scan issues ........................................................................................................................................................................... 115 Fax issues .............................................................................................................................................................................. 115 Network and connection issues ........................................................................................................................................ 123 Printer hardware issues ...................................................................................................................................................... 124 Printer warning or error status .......................................................................................................................................... 125 Get help from the printer control panel ........................................................................................................................... 127 Get help from the HP Smart app ....................................................................................................................................... 127 Understand printer reports ................................................................................................................................................ 127 Solve problems using Web Services ................................................................................................................................. 129 Maintain the printer ............................................................................................................................................................. 129 Restore original factory defaults and settings ................................................................................................................ 131 HP support ............................................................................................................................................................................ 132 Appendix A Technical information ................................................................................................................. 134 HP Company notices ........................................................................................................................................................... 134 Specifications ........................................................................................................................................................................ 134 Regulatory notices ............................................................................................................................................................... 136 Environmental product stewardship program ................................................................................................................ 145 Index ........................................................................................................................................................... 152 ENWW v vi ENWW ENWW 1 2 Get started This section contains the following topics:
HP EcoSolutions (HP and the Environment) Accessibility Printer parts Paper basics Load media Load original Visual Mobility Support Update the printer Open the HP printer software (Windows) Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device Turn the printer off Accessibility The printer provides a number of features that make it accessible for people with disabilities. The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action. For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach. For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging website
(www.hp.com/accessibility). For accessibility information for OS X and macOS, visit the Apple website at www.apple.com/accessibility. HP EcoSolutions (HP and the Environment) HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly at home or in the office. 2 Chapter 2 Get started ENWW For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program on page 145. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions. Manage power Quiet Mode Optimize Printing Supplies Manage power Sleep mode Use Sleep Mode, Auto-off and Schedule Printer On/Off to conserve electricity. Use Sleep Mode and Auto-off to conserve electricity. Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity. Use the following instructions to change the period of inactivity before the printer sleeps. 1. On the printer control panel display, from the Home screen, swipe left to see
(Setup), and then touch
(Setup). NOTE:
If you do not see the Home screen, touch
(Home). 2. Touch Power Management, touch Sleep, and then touch the desired option. Auto- off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use. Auto-Off is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi Direct capability, or is not using these capabilities. Auto-Off is disabled when a printers wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection. TIP: To conserve battery power, you can enable Auto-Off, even when the printer is connected or wireless is turned on. Schedule On and Off Use this feature to automatically turn the printer on or off on selected days. For example, you can schedule the printer to turn on at 8 a.m. and turn off at 8 p.m. from Monday to Friday. In this way, you save energy during the night and weekends. Use the following instructions to schedule the day and time for On and Off. 1. On the printer control panel display, from the Home screen, swipe left to see
(Setup), and then touch
(Setup). ENWW HP EcoSolutions (HP and the Environment) 3 NOTE:
If you do not see the Home screen, touch
(Home). Touch Power Management, touch Schedule Printer On/Off. Touch Off next to Schedule On or Schedule Off to turn the feature on, and then follow the onscreen instructions to set the day and time to turn on or turn off the printer. CAUTION: Always turn the printer off properly, using either Schedule Off or
(the Power button) located on the front left side of the printer. Always turn the printer off properly, using
(the Power button) located on the front left side of the printer. If you improperly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. It only works when printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default. NOTE: Quiet Mode does not work if you print photos or envelopes. You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday. To turn Quiet Mode on or off from the printer control panel From the Home screen, touch
(Setup). Touch the toggle button next to Quiet Mode to turn it on or off. Touch Quiet Mode. Touch the toggle button to turn it on or off. To turn Quiet Mode on or off from the printer software (Windows) Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. To turn Quiet Mode on or off from the printer software (OS X and macOS) Open HP Utility. For more information, see HP Utility (OS X and macOS) on page 97. Click Quiet Mode. Select On or Off. Click Save Setting. Select the printer. Click Quiet Mode. Select On or Off. Click Apply Now. 2. 3. 1. 2. 3. 4. 1. 2. 3. 4. 1. 2. 3. 4. 5. 4 Chapter 2 Get started ENWW To turn Quiet Mode on or off from the Embedded Web Server (EWS) Open the EWS. For more information, see Open the embedded web server on page 98. Click the Settings tab. In the Preferences section, select Quiet Mode, and then select On or Off. Click Apply. Mode. To turn on Quiet Mode while the printer is printing On the printer control panel display, from the printing screen, touch
(Quiet Mode) to turn on Quiet NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print job. To create a schedule for Quiet Mode from the printer control panel From the Home screen, touch
(Setup). Touch Quiet Mode. Touch Off next to Quiet Mode to turn it on, and then touch OK to confirm. Touch Off next to Schedule, and then change start time and end time of the schedule. Optimize Printing Supplies To optimize printing supplies such as ink and paper, try the following:
Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. Optimize paper usage by printing on both sides of the paper. Change the print quality in the printer driver to a draft setting. The draft setting uses less ink. Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges. Printer parts Front view Feature Figure 2-1 Front and top views of HP DeskJet Plus Ink Advantage 6400 series Description Lid Lid-backing Scanner glass Cartridge access door 1. 2. 3. 4. 1. 2. 3. 4. 1 2 3 4 ENWW Printer parts 5 Feature Description On button (also referred to as the Power button) Output tray extender (also referred to as the tray extender) Paper path cover Ink cartridges Front panel Printer display Paper-width guides Paper tray Paper tray door Back view Figure 2-2 Rear view of HP DeskJet Plus Ink Advantage 6400 series 5 6 7 8 9 10 11 12 13 1 2 Feature Description Power connection. Use only the power cord supplied by HP. Rear USB port Control panel and status lights Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. 6 Chapter 2 Get started ENWW Label Name and Description Power button: Turns the printer on or off. Back button: Returns to the previous screen. Help button: Opens the Help menu for the current operation. 1 2 3 4 5 6 Home button: Returns to the Home screen, the screen that is displayed when you first turn on the printer. Control panel display: Touch the screen to select menu options, or scroll through the menu items. Wireless light: Indicates the status of the printer wireless connection. Solid blue light indicates that wireless connection has been established and you can print. Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is within the range of wireless signal. Fast blinking light indicates wireless error. Refer to the message on the printer display. If wireless is turned off, the wireless light is off and the display screen shows Wireless Off. Control panel display icons Icon Purpose Copy: Opens the Copy menu where you can select a copy type or change the copy settings. Scan: Opens the Scan menu where you can select a destination for your scan. Fax: Displays a screen where you can send a fax, or change fax settings. Setup: Opens the Setup menu where you can change preferences and use tools to perform maintenance functions. Help: Opens the Help menu where you can view How To videos, printer feature information, and tips. ENWW Printer parts 7 Icon Purpose HP ePrint icon: Opens the Web Services Summary menu, where you can check HP ePrint status details, change HP ePrint settings, or print an Info page. Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn off Wi-Fi Direct, and display the Wi-Fi Direct name and password. Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless settings. You can also print a wireless test report, helping diagnose network connection issues. Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum expected ink level. NOTE:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable. Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume. Edge lighting The printer Edge lighting consists of a large light bar across the front of the printer, with two small bars above it. These lights communicate printer states with color and movement. Table 2-1 Edge lighting - amber Amber glows across the large light bar. Light behavior Description The large light bar glows amber, and then transitions to green. There is a warning or printer error. For more information on amber Edge lighting, causes, and solutions, see Printer warning or error status on page 125. The printer is restored to factory defaults and will automatically restart after it is done. One small light bar glows blue. The large light bar flashes amber quickly three times. The number of Wi-Fi Direct connections has reached the maximum of five devices. To use Wi-Fi Direct from other devices, you must disconnect currently connected devices. Three quick amber flashes in the center of the large light bar. Currently disabled button is pressed. 8 Chapter 2 Get started ENWW Table 2-1 Edge lighting - amber (continued) Light behavior Description Table 2-2 Edge lighting - blue Light behavior Description The large light bar glows light blue in the center. The printer is idle and connected to a wireless network. Two small light bars glow blue and the lower large light bar pulses blue from the middle outward, repeating. The printer is in the Auto Wireless Connect (AWC) setup mode, waiting for the HP Smart app to connect. Two small light bars and outside edges of the large light bar pulse blue, repeating. The large light bar pulses blue, ends with one small light bar glowing blue. The printer is connecting to your wireless network through the Wi-
Fi Protected Setup (WPS) Push Button method. Push the WPS button on router to connect the printer. For more information, see Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) on page 20. Wi-Fi Direct is turned on by pressing buttons from the control panel. TIP: To turn on or off Wi-Fi Direct from the printer control panel, press and hold until all the buttons light up, and then press
, and at the same time. One small light bar glows blue. The large light bar glows light blue in the center. The printer is idle and connected to a network. Device is directly connected to the printer using Wi-Fi Direct. The large light bar pulses blue, ends with a small light bar glowing amber. Wi-Fi Direct is turned off by pressing buttons from the control panel. ENWW Printer parts 9 Table 2-3 Edge lighting - white Light behavior Description One small light bar glows blue. The large light bar glows white in the center. The printer is idle and not connected to a wireless network. The computer or HP Smart app is directly connected to the printer using Wi-Fi Direct. The large light bar glows white in the center. The printer is idle and not connected to a wireless network. No device is directly connected to the printer using Wi-Fi Direct. For how to connect the printer to your wireless network, see Connect using the HP Smart app on page 19. For how to connect your device to the printer directly using Wi-Fi Direct, see Connect wirelessly without a router on page 21. The large light bar pulses white and moves upward, then down, and glows white while printing. The printer is processing and printing a print job. Table 2-4 Edge lighting - green Light behavior Description Green glows across the large light bar, fades out. The printer is powering on or off. Do not unplug the power cord until the printer is turned on or off. Green is pulsing in the center of the large light bar. The printer is updating firmware or is in update mode. One of the following might occur:
The printer is downloading an update. An update is in progress. There is an update error. The printer will restart and try to update later. NOTE: The printer must be on during the process of updating. Do not unplug the power cord before the update is complete. Change printer settings Use the control panel to change the printer function and settings, print reports, or get help for the printer. If the printer is connected to a computer, you can also change the printer settings using the printer TIP:
management tools in computer. For more information about these tools, see Printer management tools on page 97. 10 Chapter 2 Get started ENWW To change settings for a function The Home screen of the control panel display shows the available functions for the printer. 1. From the control panel display, on the Home screen, touch the icon of the function that you want to change settings for. 2. After selecting a function, touch
(Settings), scroll through the available settings, and then touch the setting you want to change. 3. Follow the prompts on the control panel display to change the settings. TIP: Touch
(Home) to return to the Home screen. To change the printer settings To change the printer settings or print reports, use the options available on the Setup menu. 1. From the control panel display, on the Home screen, swipe left to see
(Setup), and then touch
(Setup). 2. 3. Swipe up and down the screen to see the available options. Touch the option that you want to change settings for. TIP: Touch
(Home) to return to the Home screen. Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers. This section contains the following topics:
Recommended papers for printing Order HP paper supplies Tips for selecting and using paper Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. ENWW Paper basics 11 Photo printing HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HPs highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm),11 x 17 inches, and in two finishes - glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability. HP Advanced Photo Paper This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches and 4 x 6 inches 10 x 15 cm. It is acid-free for longer lasting documents. HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matte This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel. HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. HP Brochure Paper Matte or HP Professional Paper 180 Matte These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. HP Printing Paper HP Office Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer lasting documents. Business documents Everyday printing 12 Chapter 2 Get started ENWW HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents. Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp.com. At this time, some portions of the HP website are available in English only. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers. Tips for selecting and using paper For the best results, observe the following guidelines. Load only one type of paper at a time into the paper or photo tray. When loading the tray, make sure the paper is loaded correctly. Do not overload the tray. To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray:
Multipart forms Media that is damaged, curled, or wrinkled Media with cutouts or perforations Media that is heavily textured, embossed, or does not accept ink well Media that is too lightweight or stretches easily Media that contains staples or clips Load only one type of paper at a time into a tray or document feeder. When loading the tray and document feeder, make sure the paper is loaded correctly. Do not overload the tray or document feeder. To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder:
Multipart forms Media that is damaged, curled, or wrinkled Media with cutouts or perforations Media that is heavily textured, embossed, or does not accept ink well Media that is too lightweight or stretches easily Media that contains staples or clips ENWW Paper basics 13 Load media Select a paper size to continue. To load small-size paper 1. Open the paper tray door. 2. Pull the paper tray out. 3. Load paper. Remove all paper from the paper tray, and then load the photo paper print side facing down and HP logos facing up. Slide the photo paper forward until it stops. Slide the paper-width guides firmly against the edge of the photo paper. 4. Push the paper tray back into the printer and close the paper tray door. 5. Pull out the tray extender manually. 6. Change or retain the paper settings on the printer display. To load full-size paper 1. Open the paper tray door. 2. Pull the paper tray out and slide the paper-width guides outward. 3. Load paper. Insert a stack of paper into the paper tray with the short edge forward and the print side down. Slide the paper forward until it stops. 14 Chapter 2 Get started ENWW Slide the paper-width guides inward until they stop at the edges of the paper. 4. Push the paper tray back in and close the paper tray door. 5. Pull out the tray extender manually. 6. Change or retain the paper settings on the printer display. To load envelopes 1. Open the paper tray door. 2. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 3. Load envelopes Insert one or more envelopes in the center of the paper tray. The print side should face down. Load envelopes according to the graphic. Slide a stack of envelopes inward until it stops. Slide the paper-width guides inward against the stack of envelopes until they stop. 4. 5. Push the paper tray back in and close the paper tray door. Pull out the tray extender manually. 6. Select the loaded envelope type in the Paper Size menu on the printer display. ENWW Load media 15 Load original To load original on the scanner glass 1. Lift the scanner lid. 2. Load the original print side down on the right front corner of the glass. 3. Close the scanner lid. To load an original in the document feeder 1. Open the document feeder cover. 2. 3. Slide paper-width guides outwards. Load original print-side up in the document feeder. 4. Slide paper-width guides inward until they stop at the edge of paper. Update the printer By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. 16 Chapter 2 Get started ENWW To update the printer using the printer control panel 1. On the printer control panel display, from the Home screen, swipe left to see
(Setup) and touch To enable the printer to automatically check for updates 1. On the printer control panel display, from the Home screen, swipe left to see
(Setup) and touch
(Setup). Touch Tools. Touch Update the Printer. Touch Check Now.
(Setup). Touch Tools. Touch Update the Printer. Touch Printer Update Options. 2. 3. 4. 2. 3. 4. 5. 2. 3. Touch Install Automatically (recommended) or Alert When Available. To update the printer using the embedded web server 1. Open the EWS. Click the Tools tab. For more information, see Embedded web server on page 98. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions. NOTE:
If a printer update is available, the printer downloads and installs the update, and then restarts. NOTE:
If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network. Open the HP printer software (Windows) You can use the HP printer software to configure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing issues, and more. More information about the available printer software options is provided throughout this guide. After installing the HP printer software, depending on your operating system, do one of the following:
If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print, NOTE:
scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 18 Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer with the printer name. name. ENWW Open the HP printer software (Windows) 17 Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name. Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies. NOTE: The HP Smart app might not be available in all languages. Some features might not be available with all printer models. To install the HP Smart app The HP Smart app is supported on iOS, Android, and Windows 10 devices. To install the app on your device, go to 123.hp.com and follow the onscreen instructions to access your devices app store. After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from the To open the HP Smart app on a Windows 10 computer app list. Connect to your printer automatically detect the printer. Get more information about the HP Smart app Make sure that your device is connected to the same network as the printer. Then HP Smart will For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app on page 27, Scan using the HP Smart app on page 37 and Get help from the HP Smart app on page 127. For more information about using HP Smart for printing, scanning, accessing printer features, and troubleshooting issues, go to:
iOS/Android: www.hp.com/go/hpsmart-help Windows: www.hp.com/go/hpsmartwin-help Turn the printer off Press
(the Power button) to turn off the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION:
causing problems with the cartridges and print quality issues. If you incorrectly turn the printer off, the print carriage might not return to the correct position, 18 Chapter 2 Get started ENWW 3 Connect your printer Connect using the HP Smart app Connect to a wireless network with a router Connect wirelessly without a router Wireless settings Advanced printer management tools (for wireless printers) Tips for setting up and using a wireless printer Connect using the HP Smart app To set up using the HP Smart app You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, and Windows devices. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 18. 1. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi password of your wireless network. 2. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.) NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported. 3. Make sure the printer is in the Auto Wireless Connect (AWC) setup mode. When the printer enters the AWC setup mode, the Edge lighting shows the two small light bars glowing blue, while the lower large light bar pulses blue from the middle outward, repeating. If this is the first time you set up the printer, the printer is ready for setup after the printer is powered on. It keeps searching for the HP Smart app to connect within two hours, and then stops searching. To put the printer back into the AWC setup mode, on the back of the printer, press and hold Wireless for at least three seconds. 4. Open the HP Smart app, and then do one of the following:
iOS/Android: On the home screen, tap the Plus icon and then select the printer. If the printer is not in the list, tap Add a new printer. Follow the onscreen instructions to add the printer to your network. Windows: On the home screen, click or tap Find Printer. If the printer is not found, click or tap Set up a new printer. Follow the onscreen instructions to add the printer to your network. ENWW Connect using the HP Smart app 19 Connect to a wireless network with a router TIP: To print the Wireless Quick Start Guide, press and hold until all the buttons on the control panel light up, and then press again. Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) Connect your printer to a wireless network using HP printer software Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) Before you can connect your printer to a wireless network using WPS, make sure you have the following:
A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point. NOTE: The printer only supports connections using 2.4 GHz and 5 GHz. A computer connected to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer. If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your router has a push button, follow the PIN method. To use the Push Button Configuration (PBC) method 1. Press and hold and on the back of printer for at least three seconds to start WPS Push Button method. The Edge lighting shows two small bars glowing blue and the outside edges of the large light bar pulsing blue, repeating. 2. Press the WPS button on your router. NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. If the printer connects successfully, the large light bar of the Edge lighting glows light blue in the center. To use the PIN method 1. Press and hold until all the buttons on the control panel light up, and then press and hold and for at least three seconds to start WPS PIN method and print a page with a PIN code. The Edge lighting shows two small bars glowing blue and the outside edges of the large light bar pulsing blue, repeating. 20 Chapter 3 Connect your printer ENWW 2. Open the configuration utility or software for the wireless router or wireless access point, and then enter the WPS PIN. For more information about using the configuration utility, see the documentation provided with NOTE:
the router or wireless access point. Wait for about two minutes. If the printer connects successfully, the large light bar of the Edge lighting glows light blue in the center. Connect your printer to a wireless network using HP printer software To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following:
A wireless 802.11b/g/n network that includes a wireless router or access point. NOTE: The printer only supports connections using 2.4 GHz and 5 GHz. A computer connected to the wireless network that you intend to connect the printer to. Network name (SSID). WEP key or WPA Passphrase (if needed). To connect your printer using HP printer software (Windows) 1. Depending on whether you have installed the HP printer software or not, do one of the following:
If you have not installed the HP printer software on your computer Visit www.support.hp.com to download and install the printer software. Follow the onscreen instructions. If you have the HP printer software installed on your computer Open the printer software. For more information, see Open the HP printer software (Windows) on page 17. In the printer software, click Tools. Click Device Setup & Software. Click Connect a new device, and then follow the onscreen instructions. 2. After the printer connects successfully, the large light bar of the Edge lighting glows light blue in the center. a. b. a. b. c. d. Connect wirelessly without a router With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable devicewithout connecting to an existing wireless network. Guidelines for using Wi-Fi Direct Make sure your computer or mobile device has the necessary software. If you are using a computer, make sure you have installed the HP printer software. ENWW Connect wirelessly without a router 21 If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. If you are using a mobile device, make sure you have installed a compatible printing app. For more information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language. Make sure Wi-Fi Direct for your printer is turned on. Up to five computers and mobile devices can use the same Wi-Fi Direct connection. Wi-Fi Direct can be used regardless of whether the printer is connected to a network using a wireless connection or not. Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet. To turn Wi-Fi Direct on or off from the control panel On the printer control panel, press and hold until all the buttons light up, and then press
, and at the same time. When Wi-Fi Direct is turned on, the large light bar of the Edge lighting pulses blue, ends with one small light bar glowing blue. When Wi-Fi Direct is turned off, the large light bar of the Edge lighting pulses blue, ends with a small light bar glowing amber. NOTE:
If the printer is in the AWC setup mode, you will not able to turn Wi-Fi Direct on or off from the control panel. You can either wait until the AWC setup has been completed or press Wireless on the back of the printer to exit the AWC setup mode. TIP: The Wi-Fi Direct guide provides instructions about how to use Wi-Fi Direct. To print the guide, press and hold until all the buttons light up, and then press and together. The guide may not be available in all languages. To turn Wi-Fi Direct on or off from an Android or iOS device Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 18. Tap Printer Settings. Find and tap Advanced Settings. Tap Wi-Fi Direct Status, and then edit the settings. TIP: You can change the Wi-Fi Direct connection security setting for the printer here. 22 Chapter 3 Connect your printer ENWW 1. 2. 3. Wi-Fi Direct connection security setting If the Wi-Fi Direct connection security for the printer is Automatic, the Wi-Fi Direct password is set to 12345678 and cannot be changed. If the Wi-Fi Direct connection security for the printer is set to Manual (the default setting), you need to do one of the following to connect to the printer on your mobile device or compter. If
(the Information button) is blinking white, press it within 30 seconds. If the printer prints out a page with a PIN code, follow the instruction on the page. TIP:
You can also turn on Wi-Fi Direct or change the Wi-Fi Direct connection security setting from the EWS. For more information about using the EWS, see Embedded web server on page 98. To find the Wi-Fi Direct name and password, press
(the Information button) to print a printer information page. Edge lighting shows Wi-Fi Direct status. For more information, see on page 8. To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device (if using an Android device). You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. From your mobile device, select a document from a print enabled application, and then select the option to print the document. The list of available printers appears. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make sure you have installed a compatible printing app on your mobile device. For more information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/
region or language. 1. Make sure you have turned on Wi-Fi Direct on the printer. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation provided with the mobile device. NOTE:
If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct. From the mobile device, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such 2. 3. 4. 2. 3. ENWW Connect wirelessly without a router 23 as DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. To print from a wireless-capable computer (Windows) 1. Make sure you have turned on Wi-Fi Direct on the printer. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the computer. NOTE:
If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. Wireless settings You can set up and manage your printer wireless connection. This includes printing information about network settings, turning the wireless function on or off, and restoring wireless settings. To turn on or off the wireless capability of the printer Press Wireless on the back of the printer to turn on or off the printer wireless capabilities. If the printer has an active connection to a wireless network, the large bar of the Edge lighting glows light blue in the center. If wireless is turned off, the large light bar of the Edge lighting glows white in the center. For more information about the wireless status, see on page 8. To restore network settings to default settings Press and hold Wireless on the back of the printer for at least three seconds. Then the printer enters the Auto Wireless Connect (AWC) setup mode. It keeps searching and waiting for the HP Smart app to connect within about two hours, and then stops searching. To change wireless settings (Windows) This method is available if you have already installed the printer software. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. In the printer software, click Tools. Click Device Setup & Software. Select Reconfigure Wireless Settings. Follow the onscreen instructions. 2. 3. 1. 2. 3. 4. 24 Chapter 3 Connect your printer ENWW 2. 3. 1. 2. 2. Advanced printer management tools (for wireless printers) When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer. NOTE: You can open and use the EWS without being connected to the Internet. However, some features are not available. NOTE: To view or change some settings, you might need a password. Open the embedded web server About cookies Open the embedded web server You can use one of the following ways to open the embedded web server. To open the embedded web server through a network 1. From the printer control panel, press and hold
(the Information button) until all the buttons light up, and then press and at the same time to print the wireless network test report and network configuration page. Find out the IP address or hostname of the printer from the network configuration page. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 192.168.0.12, type the following address into a web browser: http://
192.168.0.12. To open the embedded web server from the HP printer software (Windows) Open the printer software. For more information, see Open the HP printer software (Windows) on page 17. Click Print, Scan & Fax, and then click Printer Home Page (EWS). To open the embedded web server through Wi-Fi Direct 1. Make sure Wi-Fi Direct is turned on. For more information, see Connect wirelessly without a router on page 21. From your wireless computer, turn wireless on, then search for and connect to the Wi-Fi Direct name, for example: DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series. Enter the Wi-Fi Direct password when prompted. 3. In a supported web browser on your computer, type the following address: http://192.168.223.1. About cookies The embedded web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. ENWW Advanced printer management tools (for wireless printers) 25 You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies. NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following features:
Starting where you left the application (especially useful when using setup wizards) Remembering the EWS browser language setting Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your web browser. Tips for setting up and using a wireless printer Use the following tips to set up and use a wireless printer:
When setting up the wireless networked printer using a computer, make sure:
Your wireless router or access point is powered on. You computer is connected to a wireless network (not using an Ethernet cable). The printer is in the AWC setup mode. The printer searches for wireless routers, then lists the detected network names on the computer. If your computer or mobile device is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN before you can access any other device on your network, including the printer. Learn more about configuring your network and the printer for wireless printing. Click here to go online for more information. Learn how to find your network security settings. Click here to go online for more information. Learn about the HP Print and Scan Doctor. Click here to go online for more information. NOTE: This utility is only available for Windows operating system. Learn how to work with your firewall and antivirus programs during printer setup. Click here to go online for more information. 26 Chapter 3 Connect your printer ENWW Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. 4 Print This section contains the following topics:
Print using the HP Smart app Print documents using HP printer software Print photos using HP printer software Print on envelopes Print on both sides (duplexing) Print from apps on mobile devices Print using the maximum dpi Tips for successful printing Print using the HP Smart app This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to:
iOS/Android: www.hp.com/go/hpsmart-help Windows: www.hp.com/go/hpsmartwin-help To print from a Windows 10 device Load paper in the input tray. For more information, see Load media on page 13. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 18. 3. On the HP Smart Home screen, make sure your printer is selected. If you want to select a different printer, click or tap the Printer icon on the toolbar at the left side of TIP:
the screen, and then select Select a Different Printer to view all available printers. At the bottom of the Home screen, click or tap Print. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print. Select Print Document, locate a PDF document you want to print, and then click or tap Print. Select the appropriate options. To view more settings, click or tap More settings. For more information about printing settings, see Tips for successful printing on page 33. 7. Click or tap Print to begin printing. ENWW Print using the HP Smart app 27 1. 2. 4. 5. 6. To print from an Android or iOS device Open the HP Smart app. Tap the Plus icon if you need to change to a different printer, or add a new printer. Tap a printing option (for example, Print Photos or Print Facebook Photos, etc.). You can print photos and documents from your device, cloud storage, or social media sites. Select the photo or document you want to print. Tap Print. Print documents using HP printer software To print documents (Windows) Load paper in the input tray. For more information, see Load media on page 13. From your software, select Print. 3. Make sure your printer is selected. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools on page 97. 5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click the other tabs. For more printing tips, see Tips for successful printing on page 33. If you change the paper size, be sure to load the correct paper in the input tray and set the paper NOTE:
size on the printer control panel. 1. 2. 3. 4. 5. 1. 2. 6. 7. Click OK to close the Properties dialog box. Click Print or OK to begin printing. To print documents (OS X and macOS) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you do not see options on the Print dialog, click Show Details. Choose the appropriate paper size in the Paper Size pop-up menu. NOTE:
If you change the paper size, ensure that you have loaded the correct paper. Select the orientation. Enter the scaling percentage. 4. Click Print. 28 Chapter 4 Print ENWW Print photos using HP printer software You can print a photo from your computer. NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing. TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or tablet). For more information, visit the HP Mobile Printing website (www.hp.com/go/mobileprinting). (At this time, this website might not be available in all languages.) To print a photo from the computer (Windows) Load paper in the input tray. For more information, see Load media on page 13. From your software, select Print. 3. Make sure your printer is selected. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click the other tabs. For more printing tips, see Tips for successful printing on page 33. If you change the paper size, be sure to load the correct paper in the input tray and set the paper NOTE:
size on the printer control panel. Click OK to close the Properties dialog box. Click Print or OK to begin printing. After the printing is finished, remove unused photo paper from the paper tray. Store the photo paper NOTE:
so it does not start to curl, which could reduce the quality of your printout. 1. 2. 6. 7. To print a photo from the computer (OS X and macOS) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you do not see options on the Print dialog, click Show Details. Choose the appropriate paper size in the Paper Size pop-up menu. NOTE:
If you change the paper size ensure that you have loaded the correct paper. Select the orientation. 4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
Paper Type: The appropriate photo paper type Quality: Select the option that provides the best quality or maximum dpi. Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option. ENWW Print photos using HP printer software 29 1. 2. 6. 7. Off: applies no changes to the image. On: automatically focuses the image; moderately adjusts image sharpness. 5. Select any other print settings you want, and then click Print. Print on envelopes Avoid envelopes with the following characteristics:
Very slick finish Self-stick adhesives, clasps, or windows Thick, irregular, or curled edges Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased. For more information about printing on envelopes, see the documentation available with the software NOTE:
program you are using. To print envelopes (Windows) Load paper in the input tray. For more information, see Load media on page 13. On the File menu in your software, click Print. 3. Make sure your printer is selected. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools on page 97. 5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click the other tabs. For more printing tips, see Tips for successful printing on page 33. If you change the paper size, be sure to load the correct paper in the input tray and set the paper NOTE:
size on the printer control panel. Click OK to close the Properties dialog box. Click Print or OK to begin printing. To print envelopes (OS X and macOS) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Select the appropriate envelope size from the Paper Size pop-up menu. If you do not see options on the Print dialog, click Show Details. NOTE:
If you change the paper size, ensure that you have loaded the correct paper. 30 Chapter 4 Print ENWW 4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain Paper. 5. Click Print. Print on both sides (duplexing) To print on both sides of the paper (Windows) 1. 2. 6. 7. 1. 2. 3. Load paper in the input tray. For more information, see Load media on page 13. From your software, select Print. 3. Make sure your printer is selected. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools on page 97. 5. On the Printing Shortcuts or Printing Shortcut tab, select a shortcut which supports the Print On Both Sides setting. Select an option from the Print On Both Sides drop-down list. To change other print settings, click the other tabs. For more printing tips, see Tips for successful printing on page 33. If you change the paper size, be sure to load the correct paper in the input tray and set the paper NOTE:
size on the printer control panel. Click OK to close the Properties dialog box. Click Print or OK to begin printing. To print on both sides of the paper (OS X and macOS) From the File menu in your software, choose Print. In the Print dialog, choose Layout from the pop-up menu. Choose the type of binding you want for your two-sided pages, and then click Print. Print from apps on mobile devices Print from apps on mobile devices You can print documents and photos directly from many of the apps on your mobile devices, on iOS, Android, Windows Mobile, Chromebook and Amazon Kindle. To print from apps on your mobile devices 1. Make sure your printer is connected to the same network as your mobile device. 2. Enable printing on your mobile device:
iOS: Use the Print option from the Share menu. No setup is required since iOS AirPrint is preinstalled. ENWW Print on both sides (duplexing) 31 NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device. NOTE: Devices running Android 4.4 or later are supported by the HP Print Service Plugin. Devices running Android 4.3 or earlier can print using the HP ePrint app, available in the Google Play Store. Windows Mobile: Tap Print from the Device menu. No setup is required since the software is preinstalled. NOTE:
Add Printer wizard. If your printer is not listed, you might need to do a one-time setup of the printer using the Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to enable both Wi-Fi and USB printing. Amazon Kindle Fire HD9 and HDX: The first time you select Print on your device, the HP Print Service Plugin is automatically downloaded to enable mobile printing. For detailed information about enabling printing from apps on your mobile devices, visit NOTE:
www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language. 3. Make sure the loaded paper matches the paper settings of the printer (see Load media on page 13 for more information). Accurately setting the paper size for the paper that is loaded enables your mobile device to know what paper size it is printing. You can also print photos and documents from the HP Smart app. For more information, see Print using the HP Smart app on page 27. Access printer features and troubleshooting information from mobile devices For more information about accessing printer features and troubleshooting with the HP Smart app, go to:
iOS/Android: www.hp.com/go/hpsmart-help Windows: www.hp.com/go/hpsmartwin-help Print using the maximum dpi Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. 32 Chapter 4 Print ENWW Windows 10, Windows 8.1, and Windows 8 Click Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size. From the Paper type drop-down list, select the appropriate paper type. Click the Advanced tab. Select Print in Max DPI. Windows 7, Windows Vista, and Windows XP Click Paper/Quality tab. From the Media drop-down list, select the appropriate paper type. Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list. In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to close the Advanced Options dialog box. For more printing tips, see Tips for successful printing on page 33. 5. Confirm the paper orientation on the Layout tab, and then click OK to print. To print using maximum dpi (OS X and macOS) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you do not see options on the Print dialog, click Show Details. Choose the appropriate paper size in the Paper Size pop-up menu. NOTE:
If you change the paper size ensure that you have loaded the correct paper. Select the orientation. 4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
Paper Type: The appropriate paper type Quality: Maximum dpi 5. Select any other print settings that you want, and then click Print. Tips for successful printing Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning. You can print your document on both sides of the paper. For more information, see Print on both sides
(duplexing) on page 31. Ink tips Use Original HP cartridges. If the print quality is not acceptable, see Printing issues on page 106 for more information. Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit. ENWW Tips for successful printing 33 Install both the black and color cartridges correctly. For more information, see Replace the cartridges on page 85. Check the estimated ink levels in the cartridges to make sure there is sufficient ink. Ink level warnings and indicators provide estimates for planning purposes only. For more information, see Check the estimated ink levels on page 84. Ink level warnings and indicators provide estimates for planning purposes only. When an indicator NOTE:
shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable. Always use the Power button to turn off the printer. Turning the printer off improperly can cause print quality problems. Paper loading tips For more information, also see Load media on page 13. Printer settings tips (Windows) Ensure the paper is loaded in the input tray properly, and set the correct media size and media type. Upon loading paper in input tray, you will be prompted to set the media size and media type. Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type to avoid a paper jam. Load paper with the print-side down. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. To change default print settings, click Print, Scan & Fax, and then click Set Preferences in the HP printer software. To open the HP printer software, see Open the HP printer software (Windows) on page 17 for more information. You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut stores the settings that are appropriate for a particular type of job, so that you can set all the options with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the desired shortcut, and then click OK. To add a new printing shortcut, select an existing shortcut similar to the one you want to create, set the desired printing preferences in the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name, and then click OK. To delete a printing shortcut, select it, and then click Delete. NOTE: You cannot delete the default printing shortcuts. To understand paper and paper tray settings:
Paper Size: Select the paper size you loaded in the input tray. Paper Type or Media: Select the paper type you are using. To understand color or black and white settings:
34 Chapter 4 Print ENWW Color: Uses ink from all cartridges for full color prints. Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints. High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range of black and grey tones for high quality black and white prints. To understand print quality settings:
The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and more detailed prints, but slows print speed and might use more ink. Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed. Normal: Suitable for most print jobs. Best: Better dpi than Normal. Print in Max DPI: Highest dpi setting available for print quality. HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved print quality. To understand page and layout settings:
Orientation: Select Portrait for vertical prints or Landscape for horizontal prints. Print on Both Sides Manually: Manually flip the pages after one side of the paper prints out so that you can print on both sides of the paper. Flip on Long Edge: Select it if you want to flip pages by the long edge of the paper when printing on both sides of the paper. Flip on Short Edge: Select it if you want to flip pages by the short edge of the paper when printing on both sides of the paper. Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper. Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side. Select this option if your reading habit is from left to right. Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears at the right side. Select this option if your reading habit is from right to left. Page Borders: Allows you to add borders to the pages if you print the document with two or more pages per sheet. Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with more than two pages per sheet. Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages. Reverse Page Order or Page Order: Allows you to print pages from front to back or in reverse order. Printer settings tips (OS X and macOS) On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ENWW Tips for successful printing 35 5 Copy and scan Copy Scan Tips for copy and scan success The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. You can also easily access advanced settings, such as changing the paper type and size, adjusting the darkness of the copy, and resizing the copy. 1. 2. 3. 5. 6. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. On the printer control panel display, from the Home screen, touch Copy. Specify the desired number of copies. Do either of the following to specify the number:
Select a number in the spinner. You can swipe left or right in the spinner to increase or decrease the number. Touch the keypad button on the right side of the spinner to enter a specific number. 4. Touch
(Settings) to specify paper size, paper type, quality, or other settings. TIP: To copy two pages of the original to 2 sides of a sheet, load your original print-side down on the scanner glass, touch the toggle button next to 2Sided to set it to ON. Touch
(Back) to return to the Copy menu. Touch Start Black or Start Color to start the copy job. Copy To make a copy Scan You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient. When scanning a borderless original, use the scanner glass and not the document feeder. NOTE: Some scan functions are only available after you have installed the HP printer software. TIP:
If you have problems scanning documents, see Scan issues on page 115. Scan using the HP Smart app Scan using HP printer software 36 Chapter 5 Copy and scan ENWW 1. 2. 3. 4. 5. 6. 1. 2. 3. You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are using. Scan from the printer control panel Scan using Webscan Scan using the HP Smart app Scan from a Windows 10 device Scan from an Android or iOS device Scan from a Windows 10 device To scan a document or photo using the printer scanner Load the original print-side up in the document feeder, or load the original print-side down on the right front corner of the scanner glass. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 18. Select Scan, and then select Scanner. Click or tap the Settings icon to modify the basic settings. NOTE: Be sure to select the correct input source if your printer supports scan from both the document feeder and scanner glass. Click or tap the Preview icon to preview and adjust the image if necessary. Click or tap the Scan icon. 7. Make other adjustments if necessary:
Click or tap Add to add more documents or photos. Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle. 8. Select the file type you want, and then click or tap the Save icon to save it or click or tap the Share icon to share it with others. To scan a document or photo using the device camera If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 18. Select Scan, and then select Camera. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of the screen to take an image. 4. Adjust boundaries if needed. Click or tap the Apply icon. 5. Make other adjustments if necessary:
ENWW Scan 37 Click or tap Add to add more documents or photos. Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle. 6. Select the file type you want, and then click or tap the Save icon to save it or click or tap the Share icon to share it with others. To edit a previously scanned document or photo HP Smart provides editing tools, such as crop or rotate, so that you can use to adjust a previously scanned document or photo on your device. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 18. Select Scan, and then select Import Local. Select the document or photo that you want to adjust, and then click or tap Open. Adjust boundaries if needed. Click or tap the Apply icon. 5. Make other adjustments if necessary:
Click or tap Add to add more documents or photos. Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle. 6. Select the file type you want, and then click or tap Save or Share to save the file or share it with others. Scan from an Android or iOS device To scan from an Android or iOS device Open the HP Smart app. Tap the Plus icon if you need to change to a different printer, or add a new printer. Tap the scanning option you want to use. If you select to scan using the camera, the built-in camera will open. Scan your photo or document using the camera. If you select to scan using the printer scanner, tap the Settings icon to select the input source and change the scan settings, and then tap the Scan icon. NOTE: Be sure to select the correct input source if your printer supports scan from both the document feeder and scanner glass. 4. When you have finished adjusting the scanned document or photo, save, share, or print it. Scan using HP printer software Scan to a computer Scan to email Create a new scan shortcut (Windows) Change scan settings (Windows) 1. 2. 3. 4. 1. 2. 3. 38 Chapter 5 Copy and scan ENWW Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. In addition, on Windows computers, the printer software must be running prior to scanning. To enable the scan to a computer feature (Windows) If the printer is connected to the computer with a USB connection, the feature for scanning to computer is enabled by default and cannot be disabled. If you are using a network connection, follow these instructions if the feature has been disabled, and you wish to enable it again. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. Go to the Scan section. Select Manage Scan to Computer. Click Enable. To enable the scan to a computer feature (OS X and macOS) The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled, and you wish to enable it again. 1. Open HP Utility. NOTE: HP Utility is located in the HP folder in the Applications folder. Under Scan Settings, click Scan to Computer. Ensure that Enable Scan to Computer is selected. To scan an original from HP printer software (Windows) Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. In the printer software, under Print, Scan & Fax, click Scan, and then click Scan a Document or Photo. Under Scan Shortcuts, select the type of scan you want, and then click Scan. The initial screen allows you to review and modify basic settings. Click the More link at the top NOTE:
right corner of the Scan dialog to review and modify detailed settings. For more information, see Change scan settings (Windows) on page 40. To scan an original from HP printer software (OS X and macOS) 1. Open HP Easy Scan. HP Easy Scan is located in the Applications folder. Click Scan. Choose the type of scan profile you want and follow the onscreen instructions. 1. 2. 3. 4. 2. 3. 1. 2. 3. 4. 2. 3. ENWW Scan 39 Scan to email To scan a document or photo to email from HP printer software (Windows) Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. In the printer software, under Print, Scan & Fax, click Scan, and then click Scan a Document or Photo. Under Scan Shortcuts, select Email as PDF or Email as JPEG, and then click Scan. The initial screen allows you to review and modify basic settings. Click the More link at the top NOTE:
right corner of the Scan dialog to review and modify detailed settings. For more information, see Change scan settings (Windows) on page 40. If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen. Create a new scan shortcut (Windows) You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. In the printer software, under Print, Scan & Fax, click Scan, and then click Scan a Document or Photo. Click Create New Scan Shortcut. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click Create. For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG. This makes available the options for working with graphics when scanning. 6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right of the shortcut. The initial screen allows you to review and modify basic settings. Click the More link at the top NOTE:
right corner of the Scan dialog to review and modify detailed settings. For more information, see Change scan settings (Windows) on page 40. Change scan settings (Windows) You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. 40 Chapter 5 Copy and scan ENWW 1. 2. 3. 4. 1. 2. 3. 4. 5. 1. 2. 3. 4. 1. 2. 3. 4. 5. In the printer software, under Print, Scan & Fax, click Scan, and then click Scan a Document or Photo. Click the More link in the top right corner of the HP Scan dialog. The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section. 5. Click each section at the left of the detailed settings pane to review the settings in that section. You can review and change most settings using drop-down menus. Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed settings pane. 6. When you have finished changing settings, do one of the following. Click Scan. You are prompted to save or reject the changes to the shortcut after the scan is finished. Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you can reuse them. Otherwise, the changes only affect the current scan. Then click Scan. Learn more about using the HP Scan software. Click here to go online for more information. At this time, this website might not be available in all languages. Customize scan settings, such as image file type, scan resolution, and contrast levels. Scan to network folders and cloud drives. Preview and adjust images before scanning. Scan from the printer control panel To scan an original from the printer control panel Touch Scan. Touch OK. Touch a computer that you want to scan to. Choose the type of scan you want. Scan using Webscan Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. For more information, see Embedded web server on page 98. NOTE: By default, Webscan is off. You can enable this feature from the EWS. If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more information, contact your network administrator or the person who set up your network. ENWW Scan 41 To enable Webscan Open the embedded web server. For more information, see Embedded web server on page 98. Click the Settings tab. In the Security section, click Administrator Settings. Select Webscan from EWS to enable Webscan. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. Load the original print-side up in the document feeder, or load the original print-side down on the right front corner of the scanner glass. Open the embedded web server. For more information, see Embedded web server on page 98. Click the Scan tab. Click Webscan in the left pane, change any settings, and then click Start Scan. Tips for copy and scan success Use the following tips to copy and scan successfully:
Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. Load your original, print side down, on the right front corner of the glass. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image. If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from the printer software. To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. If you want to scan a document with several pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display. 1. 2. 3. 4. 5. 1. 2. 3. 4. 42 Chapter 5 Copy and scan ENWW 6 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the fax is set up correctly by running the fax setup test from the printer control panel. Send a fax Receive a fax Set up phone book contacts Change fax settings Fax and digital phone services Fax on Voice over Internet Protocol Use reports Additional fax setup Send a standard fax Send a standard fax from the computer Send a fax from a phone Send a fax using monitor dialing Send a fax using printer memory Send a fax to multiple recipients Send a fax in Error Correction Mode Send a fax You can send a fax in a variety of ways, depending on your situation or need. Send a standard fax You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel. NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the document feeder. If you need printed confirmation that your faxes were successfully sent, fax confirmation must be NOTE:
enabled. ENWW Send a fax 43 To send a standard fax from the printer control panel Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. From the printer control panel display, touch Fax. Touch Send Now. Touch Enter Fax Number or touch
(Phone Book). Enter the fax number using the screen keypad that appears or select a phone book contact or previously dialed or received number. TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on the display. If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of 6. Touch Black or Color. TIP:
your fax. Send a standard fax from the computer You can fax a document directly from your computer without printing it first. To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly. To send a standard fax from the computer (Windows) Open the document on your computer that you want to fax. On the File menu in your software application, click Print. From the Name list, select the printer that has fax in the name. To change settings (such as selecting to send the document as a black fax or a color fax), click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. After you have changed any settings, click OK. Click Print or OK. Enter the fax number and other information for the recipient, change any further settings for the fax, and then click Send Fax. The printer begins dialing the fax number and faxing the document. To send a standard fax from the computer (OS X and macOS) Open the document on your computer that you want to fax. From the File menu in your software, click Print. Select the printer that has (Fax) in the name. Enter a fax number or a name from your Contacts that already has a fax number entry. 5. When you have finished filling out the fax information, click Fax. 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 44 Chapter 6 Fax ENWW Send a fax from a phone To send a fax from an extension phone You can send a fax using your telephone extension. This allows you to talk with the intended recipient before sending the fax. 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. 2. Dial the number by using the keypad on the phone that is connected to the printer. If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the receiving fax machine. From the printer control panel display, touch Fax. 3. 4. Touch Send Fax. 5. When you are ready to send the fax, touch Black or Color. The telephone is silent while the fax is transmitting. If you want to speak to the recipient after, remain on the line until the transmission is complete. If you were finished talking to the recipient, you can hang up the telephone as soon as the fax begins transmitting. Send a fax using monitor dialing When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the pace of your dialing. TIP:
If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card. NOTE: Make sure the volume is turned on to hear a dial tone. To send a fax using monitor dialing from the printer control panel Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. 1. 2. 3. 4. 5. 6. From the printer control panel display, touch Fax. Touch Send Now. Touch Black or Color. Touch Enter Fax Number or touch
(Phone Book). Enter the fax number using the screen keypad that appears or select a phone book contact or previously dialed or received number. TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on the display. 7. Follow any prompts that might occur. ENWW Send a fax 45 If you are using a calling card to send a fax and you have your calling card PIN stored as a phone TIP:
book contact, when prompted to enter your PIN, touch
(Phone Book) to select the phone book contact where you have your PIN stored. Your fax is sent when the receiving fax machine answers. Send a fax using printer memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To send a fax using printer memory 1. Ensure that Scan and Fax Method is turned on. a. b. c. From the printer control panel display, touch Fax. Touch Setup, and then touch Preferences. Set Scan and Fax Method to on. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. From the printer control panel display, touch Fax. Touch Send Now. Touch Enter Fax Number or touch
(Phone Book). Enter the fax number using the screen keypad that appears or select a phone book contact or previously dialed or received number. TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on the display. 7. Touch Black. The printer sends the fax when the receiving fax machine is available. Send a fax to multiple recipients You can send a fax to multiple recipients by creating a group phone book contact made up of two or more individual recipients. To send a fax to multiple recipients using group phone book Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. From the printer control panel display, touch Fax. Touch Send Now. Touch
(Phone Book). 2. 3. 4. 5. 6. 1. 2. 3. 4. 46 Chapter 6 Fax ENWW Touch Group Contacts. Touch the name of the group phone book contact. Touch Send Fax. TIP:
your fax. Send a fax in Error Correction Mode If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM off only if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges. If you turn ECM off:
The quality and transmission speed of faxes you send and receive are affected. The Speed is automatically set to Medium. You can no longer send or receive faxes in color. To change the ECM setting from the control panel From the printer control panel display, touch Fax. Touch Setup. Touch Preferences. Scroll to Error Correction Mode and touch to turn the feature on or off. Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting.
(The default Rings to Answer setting is five rings.) If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer reduces the fax so that it fits on the paper that is loaded. If you have disabled the Auto Reduction feature, the printer prints the fax on two pages. If you are copying a document when a fax arrives, the fax is stored in the printer memory until the NOTE:
copying finishes. Receive a fax manually Set up backup fax Reprint received faxes from memory Forward faxes to another number Set automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes using HP Digital Fax 5. 6. 7. 1. 2. 3. 4. ENWW Receive a fax 47 Receive a fax manually To receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port). 1. Make sure the printer is turned on and you have paper loaded in the main tray. Remove any originals from the document feeder tray. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following:
From the printer control panel display, touch Fax, touch Send and Receive, and then touch Receive Now. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission. Set up backup fax Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives. To set backup fax from the printer control panel From the printer control panel display, touch Fax. Touch Setup. Touch Preferences. Touch Backup Fax Reception. Touch the required setting. On Error Only The default setting. When Backup fax is On, the printer stores all received faxes in memory. This enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory. NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax calls. If you receive a fax that is too large, such as a very detailed color photo, it might not be NOTE:
stored in memory due to memory limitations. Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store incoming faxes as long as there is memory available. (If the memory becomes full, the printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically, and then they are deleted from memory. Faxes are never stored in memory. For example, you might want to turn off Backup fax for security purposes. If an error condition occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax calls. 2. 3. 1. 2. 3. 4. 5. a. b. On Off 48 Chapter 6 Fax ENWW Reprint received faxes from memory The received faxes that are not printed out are stored in memory. NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout. To reprint faxes in memory from the printer control panel 1. Make sure you have paper loaded in the main tray. For more information, see Load media on page 13. From the printer control panel display, touch Fax. Touch Reprint. The faxes are printed in the reverse order from which they were received with the most recently received fax printed first, and so on. 4. Touch to select a fax, and then touch Print. Forward faxes to another number You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent. HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer control panel From the printer control panel display, touch Fax. Touch Setup. Touch Preferences. Touch Fax Forwarding. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax. If the printer is not able to forward the fax to the designated fax machine (for example, if it is not NOTE:
turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch Done. Enter the required information for each of the following prompts: start date, start time, end date, and end time. 7. Fax forwarding is activated. Touch OK to confirm. If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone number. When the power is restored to the printer, the fax forwarding setting is still On. NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu. 2. 3. 1. 2. 3. 4. 5. 6. ENWW Receive a fax 49 Set automatic reduction for incoming faxes The Auto Reduction setting determines what the printer does if it receives a fax that is too large for the loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on a second page. Auto Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in the main tray. To set automatic reduction from the printer control panel From the printer control panel display, touch Fax. Touch Setup. Touch Preferences. Touch Auto Reduction to turn on or off. NOTE: Turning off automatic reduction also turns off 2-sided fax printing. Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax numbers you can block varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocking does not appear in the Preferences menu. If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller NOTE:
ID service. You can block specific fax numbers by adding them to the junk fax list, unblock these numbers by removing them from the junk fax list, and print a list of blocked junk fax numbers. To add a number to the junk fax list From the printer control panel display, touch Fax. Touch Setup. Touch Preferences. Touch Junk Fax Blocking. Touch + (Plus Sign). Do one of the following. To select a fax number to block from the call history list, touch
(Received Call History). Manually enter a fax number to block, and touch Add. NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different. 1. 2. 3. 4. 1. 2. 3. 4. 5. 6. 50 Chapter 6 Fax ENWW 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 1. 2. 3. 1. 2. 3. To remove numbers from the junk fax list If you no longer want to block a fax number, you can remove it from the junk fax list. From the printer control panel display, touch Fax. Touch Setup. Touch Preferences. Touch Junk Fax Blocking. Select the number you want to remove, and then touch Remove. To print a junk fax list From the printer control panel display, touch Fax. Touch Setup, and then touch Reports. Touch Print Fax Reports. Touch Junk Fax Report. Touch Print to begin printing. Receive faxes using HP Digital Fax You can use HP Digital Fax to automatically receive faxes and save them directly to your computer. This saves paper and ink. Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format). The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received. NOTE:
Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed. HP Digital Fax requirements The destination folder of the computer must be available at all times. Faxes will not be saved if the computer is asleep or in hibernate mode. Paper must be loaded in the input tray. For more information, see Load media on page 13. To set up or modify HP Digital Fax (Windows) Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. In the printer software, under Print, Scan & Fax, click Fax, and then click Digital Fax Setup Wizard. Follow the onscreen instructions. To set up or modify HP Digital Fax (OS X and macOS) Open HP Utility. For more information, see HP Utility (OS X and macOS) on page 97. Select the printer. Click Digital Fax Archive in the Fax Settings section. ENWW Receive a fax 51 You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printer control panel. In addition to creating and managing phone book contacts from the printer control panel, you can also TIP:
use tools available on your computer, such as the HP software included with the printer and the printer EWS. For more information, see Printer management tools on page 97. To turn off HP Digital Fax From the printer control panel display, touch Fax. Touch Setup. Touch Preferences and then touch HP Digital Fax. Touch Turn Off HP Digital Fax. Touch Yes. Set up phone book contacts Create and edit a phone book contact Create and edit a group phone book contact Delete phone book contacts Create and edit a phone book contact You can store fax numbers as phone book contacts. To set up phone book contacts From the printer control panel display, touch Fax. Touch Phone Book. Touch Contacts . Touch
(Plus Sign) to add a contact. 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 6. Touch Name and then type the name of the phone book contact, and then touch Done. Touch Number and type the fax number for the phone book contact, and then touch OK. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 7. Touch Add. To change phone book contacts From the printer control panel display, touch Fax. Touch Phone Book. Touch Contacts. Touch the phone book contact that you want to edit. Touch Name and then edit the name of the Phone Book contact, and then touch Done. Touch Number and edit the fax number for the phone book contact, and then touch OK. 52 Chapter 6 Fax ENWW NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 7. Touch Done. Create and edit a group phone book contact You can store groups of fax numbers as group phone book contacts. To set up group phone book contacts NOTE:
book contact. Before you can create a group phone book contact, you must have already created at least one phone From the printer control panel display, touch Fax. Touch Phone Book. Touch Group Contacts. Touch
(Plus Sign) to add a group. Touch Create. To change group phone book contacts From the printer control panel display, touch Fax. Touch Phone Book. Touch Group Contacts. Touch Name and then type the name of the group, and then touch Done. Touch Number, select the phone book contacts you want to include in this group, and then touch Select. Touch the group phone book contact that you want to edit. Touch Name and then edit the name of the group phone book contact, and then touch Done. Deselect the phone book contacts you want to delete from this group, or touch
(Plus Sign) to add a Touch Number . contact to the group. 8. Touch Done. Delete phone book contacts You can delete phone book contacts or group phone book contacts. From the printer control panel display, touch Fax. Touch Phone Book. Touch Contacts or Group Contacts. Touch Delete. Touch Yes to confirm. Touch the name of the phone book contact or group contact you want to delete. ENWW Set up phone book contacts 53 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 1. 2. 3. Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing. Configure the fax header Set the answer mode (Auto answer) Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the redial options Set the fax speed Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer control panel, as described here. NOTE:
In some countries/regions, the fax header information is a legal requirement. To set or change the fax header From the printer control panel display, touch Fax. Touch Setup, and then touch Preferences. Touch Fax Header. Enter your personal or company name, and then touch Done. Enter your fax number, and then touch Done. Set the answer mode (Auto answer) The answer mode determines whether the printer answers incoming calls. Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer answers all incoming calls and faxes. Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. To set the answer mode From the printer control panel display, touch Fax. Touch Setup, and then touch Preferences. Touch Auto Answer to turn it on or off. You may also access this feature by touching
(the Fax Status icon) on the Home screen. 54 Chapter 6 Fax ENWW Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered. The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer, because you want the answering machine to answer the phone before the printer does. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine. For example, set your answering machine to a low number of rings and the printer to answer in the maximum number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message. To set the number of rings before answering From the printer control panel display, touch Fax. Touch Setup, and then touch Preferences. Touch Rings to Answer. Touch the number of rings. Touch Done to accept the setting. Change the answer ring pattern for distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer incoming calls that have a specific ring pattern. If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax. TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. If you do not have a distinctive ring service, use the default ring pattern, which is All Rings. NOTE: The printer cannot receive faxes when the main phone number is off the hook. To change the answer ring pattern for distinctive ring 1. Ensure that the printer is set to answer fax calls automatically. For more information, see Set the answer mode (Auto answer) on page 54. From the printer control panel display, touch Fax. Touch Setup, and then select Preferences. Touch Distinctive Ring. 1. 2. 3. 4. 5. 2. 3. 4. ENWW Change fax settings 55 5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. 6. Select the ring pattern assigned by your telephone company for fax calls. If you do not know your assigned ring pattern or it is not in the list, touch Ring Pattern Detection, and then follow the onscreen instructions. If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature NOTE:
before it finishes, the ring pattern is automatically set to the default, which is All Rings. If you are using a PBX phone system that has different ring patterns for internal and external calls, NOTE:
you must call the fax number from an external number. Set the dial type To set the dial type Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing. NOTE: The pulse-dialing option is not available in all countries/regions. From the printer control panel display, touch Fax. Touch Setup, and then touch Preferences. Touch Dial Type. Touch to select Tone or Pulse. Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the options on or off. Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The default is On. No answer redial: If this option is turned on, the printer redials automatically if the receiving fax machine does not answer. The default is Off. Connection problem redial: If this option is turned on, the printer redials automatically if there has been a problem connecting with the receiving fax machine. Connection problem redial works only for sending faxes from memory. The default is On. To set the redial options Set the fax speed From the printer control panel display, touch Fax. Touch Setup, and then touch Preferences. Touch Auto Redial. Touch Busy Redial, or No Answer Redial, or Connection Problem Redial. You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. 56 Chapter 6 Fax ENWW 1. 2. 3. 4. 1. 2. 3. 4. 1. 2. 3. 4. 1. 2. 3. 4. If you use one of the following, setting the fax speed to a slower speed might be required:
An Internet phone service A PBX (private branch exchange) system Fax on Voice over Internet Protocol (VoIP) An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a slower Speed. The following table provides the available fax speed settings. Fax speed setting Fast Medium Slow To set the fax speed Fax speed v.34 (33600 baud) v.17 (14400 baud) v.29 (9600 baud) From the printer control panel display, touch Fax. Touch Setup, and then touch Preferences. Touch Speed. Touch to select an option. Set the fax sound volume You can change the volume of fax sounds. To set the fax sound volume From the printer control panel display, touch Fax. Touch Setup, and then touch Preferences. Touch Volume. Touch to select Soft, Loud, or Off. Fax and digital phone services You may also access this feature by pressing
(the Fax Status button) on the Home screen. Many telephone companies provide their customers with digital phone services, such as the following:
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) PBX: A private branch exchange (PBX) phone system. ISDN: An integrated services digital network (ISDN) system. VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP). ENWW Fax and digital phone services 57 For more information, see Fax on Voice over Internet Protocol on page 58. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing. NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided. Fax on Voice over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP). The following are indications you probably use a VoIP service. Dial a special access code along with the fax number. Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection. NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the printer. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company. TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance. Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction. If the reports are not legible, you can check the estimated ink levels from the control panel or the HP NOTE:
software. For more information, see Check the estimated ink levels on page 84. Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink NOTE:
alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until the print quality becomes unacceptable. NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly. For more information, see Work with cartridges on page 84. This section contains the following topics:
Print fax confirmation reports Print fax error reports 58 Chapter 6 Fax ENWW 1. 2. 3. 4. 1. 2. 3. 4. 5. 6. 1. 2. 3. Print and view the fax log Clear the fax log Print a Caller ID Report View the Call History Print the details of the last fax transaction Print fax confirmation reports To enable fax confirmation From the printer control panel display, touch Fax. Touch Setup. Touch Reports and touch Fax Confirmation. Touch to select one of the following options. You can print a confirmation report either when a fax is sent or when a fax is received. The default setting is On
(Fax Send). When turned off, a confirmation message appears briefly on the control panel after each fax is sent or received. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send successfully. On (Fax Receive) Prints a fax confirmation report for every fax you receive successfully. On (Fax Send and Fax Receive) Prints a fax confirmation report for every fax you send and receive successfully. Touch On (Fax Send) or On (Fax Receive) or On (Fax Send and Fax Receive). To include an image of the fax on the report From the printer control panel display, touch Fax. Touch Setup. Touch Reports and touch Fax Confirmation. Touch Confirmation with image. Touch OK. Print fax error reports To set the printer to print fax error reports automatically From the printer control panel display, touch Fax. Touch Setup. Touch Reports and touch Fax Error Report. You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. ENWW Use reports 59 4. Touch to select one of the following. On (Fax Send and Fax Receive) Prints whenever a fax error occurs. Off Does not print any fax error reports. On (Fax Send) Prints whenever a transmission error occurs. This is the default setting. On (Fax Receive) Prints whenever a receiving error occurs. Print and view the fax log You can print a log of faxes that have been sent and received by the printer. To print the fax log from the printer control panel From the printer control panel display, touch Fax. 1. 2. 3. 4. 5. 1. 2. 3. 1. 2. 3. 4. Touch Setup, and then touch Reports. Touch Print Fax Reports. Touch Last 30 Transactions Fax Logs. Touch Print to begin printing. Clear the fax log To clear the fax log Clearing the fax log also deletes all faxes stored in memory. From the printer control panel display, touch Fax. Touch Setup, and then touch Tools. Touch Clear Fax Logs. Print the details of the last fax transaction To print the Last Fax Transaction report From the printer control panel display, touch Fax. Touch Setup, and then touch Reports. Touch Print Fax Reports. Select Last Transaction and touch Print. Print a Caller ID Report You can print a list of Caller ID fax numbers. The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. 60 Chapter 6 Fax ENWW To print a Caller ID History Report From the printer control panel display, touch Fax. Touch Setup, and then touch Reports. Touch Print Fax Reports. Touch Caller ID Report. Touch Print to begin printing. View the Call History You can view a list of all the calls placed from the printer. NOTE: You cannot print the call history. To view the call history From the printer control panel display, touch Fax. Touch Send Now. Touch
(Phone Book). Touch Call History. Additional fax setup 1. 2. 3. 4. 5. 1. 2. 3. 4. After completing all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X and macOS) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP software you installed with the printer. After you run these tools, follow the procedures in this section to complete your fax setup. This section contains the following topics:
Set up faxing (parallel phone systems) Test fax setup Set up faxing (parallel phone systems) Before you begin setting up the printer for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system. If you do not see your country/region listed in the table, you probably have a serial-type phone system. In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the printer. Instead, all equipment must be connected at the telephone wall jack. ENWW Additional fax setup 61 NOTE: You might need to connect the phone cord to your country/region adapter. If your country/region is listed in the table, you probably have a parallel-type telephone system. In a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the "2-EXT" port on the back of the printer. If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to NOTE:
the telephone wall jack. Table 6-1 Countries/regions with a parallel-type phone system Australia Chile Greece Ireland Latin America Philippines Russia Spain USA Brazil China India Japan Malaysia Poland Saudi Arabia Taiwan Venezuela If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. This section contains the following topics:
Select the correct fax setup for your home or office Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer modem (no voice calls received) Case H: Shared voice/fax line with computer modem Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Argentina Canada Colombia Indonesia Korea Mexico Portugal Singapore Thailand Vietnam 62 Chapter 6 Fax ENWW Select the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly to the printer, and you might also need to change some fax settings before you can fax successfully. 1. Determine if your telephone system is serial or parallel. For more information, see Set up faxing (parallel phone systems) on page 61. Parallel-type telephone systemGo to step 2. 2. Select the combination of equipment and services sharing your fax line. DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) PBX: A private branch exchange (PBX) phone system. ISDN: An integrated services digital network (ISDN) system. Distinctive ring service: A distinctive ring service through your telephone company provides multiple telephone numbers with different ring patterns. Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer. Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If you answer Yes to any of the following questions, you are using a computer dial-up modem:
Do you send and receive faxes directly to and from your computer software applications through a dial-up connection?
Do you send and receive email messages on your computer through a dial-up connection?
Do you access the Internet from your computer through a dial-up connection?
Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow. NOTE: You might need to connect the phone cord to your country/region adapter. Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinctive ring service Voice calls Computer dial-
up modem Answering machine Voice mail service Case A: Separate fax line (no voice calls received) on page 64 Case B: Set up the printer with DSL on page 65 Case C: Set up the printer with a PBX phone system or an ISDN line on page 66 ENWW Additional fax setup 63 1 2 Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinctive ring service Voice calls Computer dial-
up modem Answering machine Voice mail service Case D: Fax with a distinctive ring service on the same line on page 66 Case E: Shared voice/fax line on page 67 Case F: Shared voice/fax line with voice mail on page 68 Case G: Fax line shared with computer modem (no voice calls received) on page 69 Case H: Shared voice/fax line with computer modem on page 71 Case I: Shared voice/fax line with answering machine on page 74 Case J: Shared voice/fax line with computer modem and answering machine on page 75 Case K: Shared voice/fax line with computer dial-up modem and voice mail on page 78 Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as described in this section. Figure 6-1 Back view of the printer Telephone wall jack. Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. 64 Chapter 6 Fax ENWW 1. 2. 3. 4. 1 2 3 1. 2. To set up the printer with a separate fax line Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. Turn on the Auto Answer setting. Run a fax test.
(Optional) Change the Rings to Answer setting to the lowest setting (two rings). When the phone rings, the printer answers automatically after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The DSL filter removes the digital signal that can interfere with the printer, so the printer can communicate correctly with the phone line. (DSL might be called ADSL in your country/region.) If you have a DSL line and you do not connect the DSL filter, you cannot send and receive faxes with the NOTE:
printer. Figure 6-2 Back view of the printer Telephone wall jack. DSL (or ADSL) filter and cord supplied by your DSL provider. Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with DSL Obtain a DSL filter from your DSL provider. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. You might need to obtain additional phone cords for this setup. ENWW Additional fax setup 65 Connect an additional phone cord from the DSL filter to the telephone wall jack. 3. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set up the printer with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following:
If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible. NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. If you are using a PBX phone system, set the call waiting tone to "off."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-
waiting tone. If you are using a PBX phone system, dial the number for an outside line before dialing the fax number. You might need to connect the phone cord to your country/region adapter. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Figure 6-3 Back view of the printer Telephone wall jack. Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. 66 Chapter 6 Fax ENWW 1 2 1. 2. 3. 4. 5. 1 2 3 To set up the printer with a distinctive ring service Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. Turn on the Auto Answer setting. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all. TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. For more information, see Change the answer ring pattern for distinctive ring on page 55.
(Optional) Change the Rings to Answer setting to the lowest setting (two rings). Run a fax test. The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment
(or voice mail) on this phone line, set up the printer as described in this section. Figure 6-4 Back view of the printer Telephone wall jack. Telephone (optional). Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. ENWW Additional fax setup 67 To set up the printer with a shared voice/fax line 1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 2. Do one of the following:
If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to this port. If you have a serial-type phone system, you might plug your phone directly on top of the printer cable which has a wall plug attached to it. 3. Now you need to decide how you want the printer to answer calls, automatically or manually:
If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting. If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually, turn off the Auto Answer setting. 4. Run a fax test. If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the printer as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. Figure 6-5 Back view of the printer 68 Chapter 6 Fax ENWW Telephone wall jack. Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with voice mail Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. Turn off the Auto Answer setting. Run a fax test. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer modem (no voice calls received) If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on this line, set up the printer as described in this section. If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the NOTE:
printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet. Set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Set up the printer with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer. Figure 6-6 Back view of the printer 1 2 1. 2. 3. 1 2 Telephone wall jack. Connect the phone cord to the port labelled 1-LINE on the back of the printer. ENWW Additional fax setup 69 3 1. 2. 3. 5. 6. 7. 1 2 3 You might need to connect the phone cord to your country/region adapter. Computer with modem. To set up the printer with a computer dial-up modem Remove the white plug from the port labeled 2-EXT on the back of the printer. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-
EXT on the back of the printer. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. If you do not turn off the automatic fax reception setting in your modem software, the printer NOTE:
cannot receive faxes. Turn on the Auto Answer setting. Run a fax test.
(Optional) Change the Rings to Answer setting to the lowest setting (two rings). When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. Telephone wall jack. Parallel splitter. DSL/ADSL filter. Connect one end of the phone cord to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter. 70 Chapter 6 Fax ENWW 4 5 1. 2. 3. 4. 5. 6. You might need to connect the phone cord to your country/region adapter. Computer DSL/ADSL modem. Computer. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Figure 6-7 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem Obtain a DSL filter from your DSL provider. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. Connect the DSL filter to the parallel splitter. Connect the DSL modem to the parallel splitter. Connect the parallel splitter to the wall jack. Run a fax test. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared voice/fax line with computer modem There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. Shared voice/fax with computer dial-up modem Shared voice/fax with computer DSL/ADSL modem Shared voice/fax with computer dial-up modem If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up your fax. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. If your computer has only one phone port, you need to purchase a parallel splitter (also called a NOTE:
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) ENWW Additional fax setup 71 Figure 6-8 Example of a parallel splitter Figure 6-9 Back view of the printer 1 2 3 4 5 1. 2. 3. 4. Connect the phone cord to the port labelled 1-LINE on the back of the printer. Telephone wall jack. Parallel splitter. Computer with modem. Telephone. To set up the printer on the same phone line as a computer with two phone ports Remove the white plug from the port labeled 2-EXT on the back of the printer. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-
EXT on the back of the printer. Connect a phone to the "OUT" port on the back of your computer dial-up modem. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. If you do not turn off the automatic fax reception setting in your modem software, the printer NOTE:
cannot receive faxes. 6. Now you need to decide how you want the printer to answer calls, automatically or manually:
If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is 72 Chapter 6 Fax ENWW a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting. If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually, turn off the Auto Answer setting. 7. Run a fax test. If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem If you use your phone line for voice, fax, and your computer DSL/ADSL modem, follow these directions to set up your fax. 1 2 3 4 5 6 7 Telephone wall jack Parallel splitter DSL/ADSL filter Telephone DSL/ADSL modem Computer Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. ENWW Additional fax setup 73 Figure 6-10 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to this port. Connect the DSL filter to the parallel splitter. Connect the DSL modem to the parallel splitter. Connect the parallel splitter to the wall jack. Run a fax test. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section. Figure 6-11 Back view of the printer Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. Telephone wall jack. Answering machine. Telephone (optional). 74 Chapter 6 Fax ENWW 2. 3. 4. 5. 6. 7. 1 2 3 4 1. 2. 3. 4. 5. 6. 7. To set up the printer with a shared voice/fax line with answering machine Remove the white plug from the port labeled 2-EXT on the back of the printer. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the printer. If you do not connect your answering machine directly to the printer, fax tones from a sending fax NOTE:
machine might be recorded on your answering machine, and you might not receive faxes with the printer. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
(Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. If your answering machine does not let you connect an external phone, you can purchase and use NOTE:
a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. Turn on the Auto Answer setting. Set your answering machine to answer after a low number of rings. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.) 8. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case J: Shared voice/fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the printer as described in this section. NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet. Shared voice/fax line with computer dial-up modem and answering machine Shared voice/fax line with computer DSL/ADSL modem and answering machine Shared voice/fax line with computer dial-up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. If your computer has only one phone port, you need to purchase a parallel splitter (also called a NOTE:
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) ENWW Additional fax setup 75 Figure 6-12 Example of a parallel splitter Figure 6-13 Back view of the printer 1 2 3 4 5 6 7 1. 2. 3. 4. 5. Telephone wall jack
"IN" phone port on your computer
"OUT" phone port on your computer Computer with modem Answering machine Telephone (optional) Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer on the same phone line as a computer with two phone ports Remove the white plug from the port labeled 2-EXT on the back of the printer. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-
EXT on the back of the printer. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT" on the back of the computer (the computer dial-up modem). Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
(Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. 76 Chapter 6 Fax ENWW If your answering machine does not let you connect an external phone, you can purchase and use NOTE:
a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. If you do not turn off the automatic fax reception setting in your modem software, the printer NOTE:
cannot receive faxes. Turn on the Auto Answer setting. Set your answering machine to answer after a low number of rings. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region.) 10. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax line with computer DSL/ADSL modem and answering machine Telephone wall jack Parallel splitter DSL/ADSL filter Answering machine Telephone (optional) DSL/ADSL modem Computer Phone cord connected to the 1-LINE port on the back of the printer. You might need to connect the phone cord to your country/region adapter. ENWW Additional fax setup 77 7. 8. 9. 1 2 3 4 5 6 7 8 NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Figure 6-14 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. 2. 3. 4. 5. 6. 7. 8. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL filter, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. Connect the DSL/ADSL filter to the splitter. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the printer. If you do not connect your answering machine directly to the printer, fax tones from a sending fax NOTE:
machine might be recorded on your answering machine, and you might not receive faxes with the printer. Connect the DSL modem to the parallel splitter. Connect the parallel splitter to the wall jack. Set your answering machine to answer after a low number of rings. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by country/region. 9. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then play your recorded greeting. The printer monitors the call during this time, listening for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as described in this section. 78 Chapter 6 Fax ENWW NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-up modem to send an email or access the Internet. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 6-15 Example of a parallel splitter If your computer has two phone ports, set up the printer as follows:
Figure 6-16 Back view of the printer Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. Telephone wall jack. Computer with modem. Telephone. 1 2 3 4 1. 2. To set up the printer on the same phone line as a computer with two phone ports Remove the white plug from the port labeled 2-EXT on the back of the printer. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-
EXT on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. ENWW Additional fax setup 79 4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. If you do not turn off the automatic fax reception setting in your modem software, the printer NOTE:
cannot receive faxes. Turn off the Auto Answer setting. Run a fax test. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. The test does the following:
Tests the fax hardware Verifies the correct type of phone cord is connected to the printer Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tests the status of your phone line connection The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges are installed, and that full-size paper is loaded in the input tray before starting the On the printer control panel display, from the Home screen, touch
(Fax). Touch Setup. Touch Tools, and then touch Test Fax. The printer displays the status of the test on the display and prints a report. 6. Review the report. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. If the test fails, review the report for more information on how to fix any problems found. 6. 7. 3. 4. 5. test. 80 Chapter 6 Fax ENWW 7 Web Services This section contains the following topics:
What are Web Services?
Set up Web Services Print with HP ePrint Remove Web Services What are Web Services?
1. 2. 3. 4. The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassleand all without using a computer. To use these web features, the printer must be connected to the Internet. You cannot use these web NOTE:
features if the printer is connected using a USB cable. HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint. NOTE: You can sign up for an account on HP Connected (might not be available in all countries/regions), and sign in to configure the HP ePrint settings. Once you have signed up for an account on HP Connected (might not be available in all countries/regions), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint. Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet. To set up Web Services, use one of the following methods. To set up Web Services using the printer control panel On the printer control panel display, from the Home screen, touch
(Setup). Touch Web Services . Touch Yes to accept the Web Services terms of setup. The printer will automatically check updates and set up Web Services. ENWW What are Web Services?
81 5. Touch OK when you see Web Services have been set up successfully. 6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen. To set up Web Services using the embedded web server Open the EWS. For more information, see Embedded web server on page 98. Click the Web Services tab. In the Web Services Settings section, click Setup, click Continue, and follow the onscreen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: When updates are available, they are automatically downloaded and installed, and then the printer restarts. If prompted for proxy settings and if your network uses proxy settings, follow the onscreen NOTE:
instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. In the window that appears, double-click Print, Scan & Fax and then select Connect Printer to the Web under Print. The printer's home page (embedded web server) opens. On the Web Services tab, click Continue, and follow the onscreen instructions to accept the terms of use. If prompted, choose to allow the printer to check for and install printer updates. NOTE: When updates are available, they are automatically downloaded and installed, and then the printer restarts. If prompted for proxy settings and if your network uses proxy settings, follow the onscreen NOTE:
instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. Print with HP ePrint To use HP ePrint, do the following:
Be sure you have an Internet- and email-capable computer or mobile device. Enable Web Services on the printer. For more information, see Set up Web Services on page 81. For more information about managing and configuring HP ePrint settings and to learn about the latest TIP:
features, visit HP Connected . This site might not be available in all countries/regions. 1. 2. 3. 1. 2. 3. 4. 82 Chapter 7 Web Services ENWW To print documents using HP ePrint On your computer or mobile device, open your email application. Create a new email message, and then attach the file that you want to print. Enter the HP ePrint email address in the To field, and then select the option to send the email message. NOTE: Do not enter any additional email addresses in either the "To" or "Cc" fields. The HP ePrint server does not accept print jobs if there are multiple email addresses. To find the HP ePrint email address On the printer control panel display, from the Home screen, touch
(Setup). Touch Web Services. Touch Display Email Address. To turn off HP ePrint NOTE: Touch Print Info to print an information page that contains the printer code and instructions on how to customize the email address. 1. On the printer control panel display, from the Home screen, touch
(HP ePrint), and then touch
(Web Services Settings). 2. Touch the toggle button next to HP ePrint to turn it off. NOTE: To remove all Web Services, see Remove Web Services on page 83. Remove Web Services Use the following instructions to remove Web Services. To remove Web Services using the printer control panel
(Web Services Settings). 2. Touch Remove Web Services. To remove Web Services using the embedded web server 1. On the printer control panel display, from the Home screen, touch
(HP ePrint), and then touch Open the EWS. For more information, see Embedded web server on page 98. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. Click Remove Web Services. Click Yes to remove Web Services from your printer. 1. 2. 3. 1. 2. 3. 1. 2. 3. 4. ENWW Remove Web Services 83 8 Work with cartridges Information on cartridges and the printhead Check the estimated ink levels Replace the cartridges Order cartridges Use single-cartridge mode Store printing supplies Cartridge warranty information Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. The instructions in this guide are for replacing cartridges, and are not intended for first time installation. Keep all cartridges in the original sealed packages until they are needed. Be sure to turn off the printer properly. For more information, see Turn the printer off on page 18. Store cartridges at room temperature (15-35 C or 59-95 F). Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges. Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer:
Make sure you turn off the printer by pressing
(the Power button). Wait until all sounds of internal motion stop before unplugging the printer. Make sure you leave the cartridges installed. The printer must be transported sitting flat; it should not be placed on its side, back, front, or top. Related topics Check the estimated ink levels on page 84 Check the estimated ink levels You can check the estimated ink levels from the printer software, printer control panel or HP Smart. To check the estimated ink levels from the printer control panel From Home screen, touch
(Ink) to check the estimated ink levels. 84 Chapter 8 Work with cartridges ENWW To check the ink levels from the printer software (Windows) Open the HP printer software. In the printer software, click Estimated Levels. To check the ink levels from the HP printer software (OS X and macOS) 1. Open HP Utility. 1. 2. 2. 3. NOTE: HP Utility is located in the HP folder in the Applications folder. Select the HP DeskJet Plus Ink Advantage 6400 series from the list of devices at the left of the window. Click Supplies Status. The estimated ink levels appear. 4. Click All Settings to return to the Information and Support pane. To check the ink levels from HP Smart Open HP Smart on your mobile device. The estimated ink levels for your printer appear at the top of the screen, beside the picture of the printer. Ink level warnings and indicators provide estimates for planning purposes only. When an indicator NOTE:
shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable. If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another NOTE:
printer, the ink level indicator might be inaccurate or unavailable. NOTE:
Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. Replace the cartridges NOTE:
For information on recycling used ink supplies, see HP inkjet supplies recycling program on page 147. If you do not already have replacement cartridges for the printer, see Order cartridges on page 87. NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions. To replace the cartridges 1. 2. Check that power is on. Remove the old cartridge. a. Open the access door. ENWW Replace the cartridges 85 b. Open the latch on the cartridge slot. And then remove the cartridge from the slot. 3. Insert a new cartridge. a. Remove the cartridge from packaging. b. Remove plastic tape using the pull tab. c. Slide the new cartridge in the slot and close the latch until it clicks. 86 Chapter 8 Work with cartridges ENWW 4. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. Order cartridges To order cartridges, go to www.hp.com. (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can visit the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country. Use only the replacement cartridges that have the same cartridge number as the cartridge you are replacing. You can find the cartridge number in the following places:
In the embedded web server, by clicking the Tools tab, and then, under Product Information clicking Supply Status. For more information, see Embedded web server on page 98. On the label of the cartridge you are replacing. On a sticker inside the printer. Open the cartridge access door to locate the sticker. In HP Smart. For detailed information, see www.support.hp.com, and search for HP Smart. NOTE: The Setup cartridge that comes with the printer is not available for separate purchase. Use single-cartridge mode Use the single-cartridge mode to operate the HP DeskJet Plus Ink Advantage 6400 series with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During single-cartridge mode, the printer can copy documents, copy photos, and print jobs from the computer. NOTE: When the HP DeskJet Plus Ink Advantage 6400 series operates in single-cartridge mode, a message is displayed on the printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed. Exit single-cartridge mode Store printing supplies Install two ink cartridges in the HP DeskJet Plus Ink Advantage 6400 series to exit single-cartridge mode. Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health, be sure to turn off the printer properly when the printer is not in use. For more information, see Turn the printer off on page 18. Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. ENWW Order cartridges 87 During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the cartridge as indicated:
For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that came with the product. 88 Chapter 8 Work with cartridges ENWW 9 Network setup Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Embedded web server on page 98. Set up the printer for wireless communication This section contains the following topics:
Set up the printer for wireless communication Change network settings Use Wi-Fi Direct Before you begin Set up the printer on your wireless network Change the connection type Test the wireless connection Turn on or off the wireless capability of the printer NOTE:
If you encounter problems connecting the printer, see Network and connection issues on page 123. For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing TIP:
Center ( www.hp.com/go/wirelessprinting ). TIP: You can use HP Smart to set up printers on your wireless network. For more information about getting the app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 18. Before you begin Ensure the following:
The wireless network is set up and working properly. The printer and the computers that use the printer are on the same network (subnet). While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password. The wireless network name is the name of your wireless network. The wireless password prevents other people from connecting to your wireless network without your permission. Depending on the level of security required, your wireless network might use either a WPA passphrase or WEP key. If you have not changed the network name or the security passkey since setting up your wireless network, you can sometimes find them on the back or side of the wireless router. ENWW Set up the printer for wireless communication 89 If you cannot find the network name or the security password or cannot remember this information, see the documentation provided with your computer or with the wireless router. If you still cannot find this information, contact your network administrator or the person who set up the wireless network. Set up the printer on your wireless network To set up from the printer control panel Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication. NOTE: Before you proceed, go through the list at Before you begin on page 89. On the printer control panel display, from the Home screen, touch
(Wireless). 1. 2. 3. 4. 1. 2. 3. 4. Touch
(Settings). Touch Wireless Setup Wizard or Wi-Fi Protected Setup. Follow the display instructions to complete the setup. If you are already using the printer with a different type of connection, such as a USB connection, follow the instructions in Change the connection type on page 90 to set up the printer on your wireless network. To set up using the HP Smart app You can use the HP Smart to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, and Windows devices. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 18. 1. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.) NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported. 2. Open the HP Smart app. add a printer to your network. 3. Windows: On the home screen, click or tap Setup a new printer and follow the onscreen instructions to iOS/Android: On the home screen, tap the Plus icon and then tap Add Printer. Follow the onscreen instructions to add a printer to your network. Change the connection type After you have installed the HP printer software and connected the printer to your computer or to a network, you can use the software to change the connection type (for example, from a USB connection to a wireless connection). To change from a USB connection to a wireless network (Windows) Before you proceed, go through the list at Before you begin on page 89. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. Click Tools. Click Device Setup & Software. Select Convert a USB connected device to wireless. Follow the onscreen instructions. 90 Chapter 9 Network setup ENWW To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer
(Windows) 1. Before you proceed, make sure your computer and printer meet the following requirements:
Your printer is currently connected to your computer through USB. Your computer is currently connected to a wireless network. 2. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 18. 3. Make sure your printer is selected. If you want to select a different printer, click the Printer icon on the toolbar at the left side of the TIP:
screen, and then select Select a Different Printer to view all available printers. Click Learn More when you see Make printing easier by connecting your printer wirelessly on top of the home page of the app. To change from a USB connection to a wireless connection (OS X and macOS) Remove the USB cable from the printer. Restore the printer to its network defaults. For more information, see Restore original factory defaults and settings on page 131. Download the most recent version of HP Easy Start from 123.hp.com. Open HP Easy Start and follow the onscreen instructions to connect your printer. Learn more about how to change from a USB to wireless connection. Click here to go online for more information. At this time, this website might not be available in all languages. To change from a wireless connection to a USB connection (Windows) Connect the printer and the computer with a USB cable. This USB port is at the rear of the printer. For the specific location, see Back view on page 6. To change from a wireless connection to a USB connection (OS X and macOS) Open System Preferences. Click Printers & Scanners. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if there is one for the current connection. Connect a USB cable to both your computer and printer. Click + below the list of printers at the left. Select the new USB printer from the list. Choose your printer model name from the Use pop-up menu. Click Add. Test the wireless connection 4. 1. 2. 3. 4. 1. 2. 3. 4. 5. 6. 7. 8. Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides ENWW Set up the printer for wireless communication 91 diagnostic information. If the printer is connected to a network, the test report displays details about the network settings. 1. On the printer control panel display, from the Home screen, touch
(Wireless), and then touch To print the wireless test report
(Settings). Touch Print Reports Touch Wireless Test Report. 2. 3. Turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on. 1. On the printer control panel display, from the Home screen, touch
(Wireless), and then touch
(Settings). 2. Touch the toggle button next to Wireless to turn the wireless capability on or off. Change network settings From the printer control panel, you can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function on or off. CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user, you should not change some of these settings (such as the link speed, IP settings, default gateway, and firewall settings). To print network settings Do one of the following:
On the printer control panel display, from the Home screen, touch
(Wireless) to display the network status screen. Touch Print Info to print the network configuration page. On the printer control panel display, from the Home screen, touch
(Setup), touch Tools, and then touch Network Configuration Report. To change IP settings The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an advanced user and want to use different settings (such as the IP address, subnet mask, or the default gateway), you can change them manually. TIP: Before setting a manual IP address, it is recommended to first connect the printer to the network using Automatic mode. This allows the router to configure the printer with other needed settings like subnet mask, default gateway and DNS address. CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the installation, your network components cannot connect with the printer. 92 Chapter 9 Network setup ENWW 2. 3. 4. 5. 1. 2. 3. 1. On the printer control panel display, from the Home screen, touch
(Wireless) and then touch A message appears warning that changing the IP address removes the printer from the network. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the appropriate information for the following settings:
(Settings). Touch Advanced Settings. Touch IP Settings. Touch OK to continue. IP Address Subnet Mask Default Gateway DNS Address 6. Enter your changes, and then touch Apply. Use Wi-Fi Direct Guidelines for using Wi-Fi Direct With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable devicewithout connecting to an existing wireless network. Make sure your computer or mobile device has the necessary software. If you are using a computer, make sure you have installed the HP printer software. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. If you are using a mobile device, make sure you have installed a compatible printing app. For more information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. Make sure Wi-Fi Direct for your printer is turned on. Up to five computers and mobile devices can use the same Wi-Fi Direct connection. Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to a network using a wireless connection. Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet. To turn on Wi-Fi Direct Touch
(Settings). On the printer control panel display, from the Home screen, touch
(Wi-Fi Direct). If the display shows that Wi-Fi Direct is Off, touch the toggle button next to Wi-Fi Direct to turn it on. TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see Embedded web server on page 98. ENWW Use Wi-Fi Direct 93 1. 2. 3. 2. 3. 4. 2. 3. To change connection method On the printer control panel display, from the Home screen, touch
(Wi-Fi Direct). Touch
(Settings). Touch Connection Method and then select Automatic or Manual . To print from a wireless-capable mobile device that supports Wi-Fi Direct To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. From your mobile device, select a document from a print enabled application, and then select the option to print the document. The list of available printers appears. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series (where ** are the unique characters to identify your printer) to connect your mobile device. If the mobile device is not automatically connected to the printer, follow the instructions on the printer control panel to connect to the printer. If a PIN code is displayed on the printer control panel, enter the PIN code on your mobile device. When the mobile device is successfully connected to the printer, the printer starts printing. Make sure you have installed a compatible printing app on your mobile device. For more information, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. 1. Make sure you have turned on Wi-Fi Direct on the printer. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation provided with the mobile device. NOTE:
If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct. From the mobile device, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen, touch
(Wi-Fi Direct). 4. Print your document. 94 Chapter 9 Network setup ENWW To print from a wireless-capable computer (Windows) 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. 3. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the computer. NOTE:
If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen, touch
(Wi-Fi Direct). 4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the Wi-Fi Direct connection. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. Click Tools. Click Device Setup & Software, and then select Connect a new device. If you have previously installed the printer over USB and want to convert to Wi-Fi Direct, do NOTE:
not select the Convert a USB connected device to wireless option. d. When the Connection Options software screen appears, select Wireless. Select your HP printer from the detected printer list. Follow the onscreen instructions. 5. Print your document. To print from a wireless-capable computer (OS X and macOS) 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi on the computer. For more information, see the documentation provided by Apple. 3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series (where ** are the unique characters to identify your printer). If Wi-Fi Direct is turned on with security, enter the password when prompted. 4. Add the printer. Open System Preferences. Depending on your operating system, click Printers & Scanners. a. b. c. e. f. a. b. ENWW Use Wi-Fi Direct 95 Click + below the list of printers at the left. c. d. Select the printer from the list of detected printers (the word Bonjour is listed the right column beside the printer name), and click Add. Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this time, this website might not be available in all languages. 96 Chapter 9 Network setup ENWW 1. 2. 3. 10 Printer management tools This section contains the following topics:
The HP Smart app Toolbox (Windows) HP Utility (OS X and macOS) Embedded web server The HP Smart app The HP Smart app allows you to view current printer information and update printer settings. You can view ink status, printer and network information. You can also print diagnostic reports, access print quality tools, and view and change printer settings. For more information about the HP Smart app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 18. Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed along with the HP printer software if the computer meets the system requirements. For information about system requirements, see Specifications on page 134. To open the Toolbox Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. Click Print, Scan & Fax. Click Maintain Your Printer. HP Utility (OS X and macOS) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. Double-click HP Utility in the HP folder in the Applications folder. ENWW The HP Smart app 97 Embedded web server When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view status information, change settings, and manage it from your computer. NOTE: To view or change some settings, you might need a password. NOTE: You can open and use the embedded web server without being connected to the Internet. However, some features are not available. About cookies Open the embedded web server Embedded web server cannot be opened About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies. Depending on your printer, if you disable cookies, you also disable one or more of the following features:
Using some setup wizards Remembering the EWS browser language setting Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser. Open the embedded web server You can access the embedded web server through either a network or Wi-Fi Direct. To open the embedded web server through a network 1. Find out the IP address or hostname of the printer by touching
(Wireless) or by printing a network configuration page. NOTE: The printer must be on a network and must have an IP address. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123. 98 Chapter 10 Printer management tools ENWW To open the embedded web server through Wi-Fi Direct On the printer control panel display, from the Home screen, touch
(Wi-Fi Direct). 1. 2. 3. 4. Touch
(Settings). If the display shows that Wi-Fi Direct is Off, touch the toggle button next to Wi-Fi Direct to turn it on. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen, touch
(Wi-Fi Direct). 5. In a supported web browser on your computer, type the following address: http://192.168.223.1. Embedded web server cannot be opened Check your network setup Make sure you are not using a phone cord or a crossover cable to connect the printer to the network. Make sure the network cable is securely connected to the printer. Make sure the network hub, switch, or router is turned on and working correctly. Check the computer Check your web browser Make sure the computer that you are using is connected to the same network as the printer. Make sure the web browser meets the minimum system requirements. For information about system requirements, see Specifications on page 134. If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser. Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser. Check the printer IP address Make sure the printer IP address is correct. To find out the printer IP address, on the printer control panel display, from the Home screen, touch To obtain the printer IP address by printing a network configuration page, on the printer control panel display, from the Home screen, touch
(Setup), touch Tools, and then touch Network Configuration
(Wireless). Report. Make sure the printer IP address is valid. The printer IP address should have the similar format as the router IP address. For example, the router IP address might be 192.168.0.1 or 10.0.0.1 and the printer IP address is 192.168.0.5 or 10.0.0.5. ENWW Embedded web server 99 If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network. If you are using a computer running Windows, you can visit the HP online support website at TIP:
www.support.hp.com. This website provides information and utilities that can help you correct many common printer problems. 100 Chapter 10 Printer management tools ENWW 11 Solve a problem This section contains the following topics:
Jams and paper-feed issues Ink cartridge issues Printing issues Copy issues Scan issues Fax issues Network and connection issues Printer hardware issues Printer warning or error status Get help from the printer control panel Get help from the HP Smart app Understand printer reports Solve problems using Web Services Maintain the printer Restore original factory defaults and settings HP support Jams and paper-feed issues What do you want to do?
Clear a paper jam Solve paper jam issues Use an HP online troubleshooting wizard. Instructions for clearing the jam in the printer and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations inside the printer. CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. ENWW Jams and paper-feed issues 101 To clear an internal paper jam CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn pieces inside the printer; this could result in more jams later. 1. Check the paper path inside the printer. a. Open the cartridge access door. b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper. d. Reinsert the paper path cover. Make sure it snaps into place. e. Close the cartridge access door. f. Touch OK on the control panel to continue the current job. 2. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable attached to the print carriage. a. Open the cartridge access door. 102 Chapter 11 Solve a problem ENWW b. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the jammed paper with both hands, and then pull it towards you. CAUTION:
for torn pieces of paper that might be remaining inside the printer. If the paper tears when you are removing it from the rollers, check the rollers and wheels If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. c. Move the carriage to the far left of the printer, and do the same as in the previous step to remove any torn pieces of paper. d. Close the cartridge access door. e. Touch OK on the control panel to continue the current job. To get help from the print display, touch Help from the Home screen, touch How to Videos, and then touch Clear Carriage Jam. 3. If the problem is still not resolved, check the tray area. a. Pull out the paper tray to extend it. Carefully turn the printer on its side to expose the bottom of the printer. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you. CAUTION:
for torn pieces of paper that might be remaining inside the printer. If the paper tears when you are removing it from the rollers, check the rollers and wheels If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur. b. c. d. e. f. Carefully turn the printer up again. Push the paper tray back in. Touch OK on the control panel to continue the current job. To clear a paper jam in the document feeder 1. Lift the cover of the document feeder. ENWW Jams and paper-feed issues 103 2. Gently pull the jammed paper out of the rollers. CAUTION:
torn pieces of paper that might remain inside the printer. If the paper tears when you are removing it from the rollers, check the rollers and wheels for If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Close the document feeder cover, pressing down firmly until it snaps into place. Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing a print carriage jams Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer. Learn how to avoid paper jams To help avoid paper jams, follow these guidelines. Remove printed papers from the output tray frequently. Make sure that you are printing with paper that is not wrinkled, folded, or damaged. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Do not use paper that is too thick or too thin for the printer. Make sure that the trays are loaded correctly and are not too full. For more information, see Load media on page 13. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-width guides do not bend the paper in the input tray. Do not force paper too far inside the input tray. If you are printing on both sides of a page, do not print highly saturated images on light weight paper. 104 Chapter 11 Solve a problem ENWW Use paper types that are recommended for the printer. For more information, see Paper basics on page 11. If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not load paper when the printer is printing. Solve paper-feed problems What kind of problem are you having?
Paper is not picked up from a tray Make sure paper is loaded in the tray. For more information, see Load media on page 13. Fan the paper before loading. Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. Pages are skewing Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. Load paper into the printer only when it is not printing. Multiple pages are being picked up Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper-width guides are snug, but not tight, against the stack. Make sure the tray is not overloaded with paper. Use HP paper for optimum performance and efficiency. Ink cartridge issues If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the ink cartridges. For information about replacing ink cartridges, see Replace the cartridges on page 85. To clean cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges outside of the product longer than 30 minutes. This could result in damage to the ink cartridges. 1. Check that power is on. ENWW Ink cartridge issues 105 2. Open the cartridge access door. 3. 4. 6. 7. 8. 9. Remove the cartridge indicated in the error message. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge. Feature 1 Description Electrical contacts 5. Wipe only the contacts with a damp lint-free cloth. CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set of gold-
colored bumps positioned to meet the contacts on the ink cartridge. Use a dry swab or lint-free cloth to wipe the contacts in the print carriage. Reinstall the ink cartridge. Close the access door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to NOTE:
operate the HP DeskJet Plus Ink Advantage 6400 series with only one cartridge. Printing issues What do you want to do?
Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE:
This utility is only available for Windows operating system. Troubleshoot problems with print jobs not printing Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer is not responding or printing. 106 Chapter 11 Solve a problem ENWW NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for unable to print issues To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:
1. 2. Check for error messages from the printer display and resolve them by following the onscreen instructions. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending on your operating system, do one of the following:
Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. Windows 7: From the Windows Start menu, click Devices and Printers. Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. c. Either double-click the icon for your printer or right-click the icon for your printer and select See whats printing to open the print queue. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. 4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending on your operating system, do one of the following:
Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. Windows 7: From the Windows Start menu, click Devices and Printers. ENWW Printing issues 107 Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending on your operating system, do one of the following:
Windows 10 i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services. ii. Right-click the Print Spooler, and then click Properties. iii. On the General tab, next to Startup type, make sure that Automatic is selected. iv. If the service is not already running, under Service status, click Start, and then click OK. Windows 8.1 and Windows 8 Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the Settings icon. Click or tap Control Panel, and then click or tap System and Security. Click or tap Administrative Tools, and then double-click or double-tap Services. Right-click or touch and hold Print Spooler, and then click Properties. On the General tab, next to Startup type, make sure that Automatic is selected. If the service is not already running, under Service status, click or tap Start, and then click or tap OK. i. ii. iii. iv. v. vi. Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. 108 Chapter 11 Solve a problem ENWW Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler service, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP i. ii. From the Windows Start menu, right click My Computer. Click Manage, and then click Services and Applications. iii. Double-click Services, and then select Print Spooler. iv. Right-click Print Spooler, and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 6. 7. Restart the computer. Clear the print queue. To clear the print queue a. Depending on your operating system, do one of the following:
Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. Windows 7: From the Windows Start menu, click Devices and Printers. Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Double-click the icon for your printer to open the print queue. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. b. c. d. e. Check the print queue again to make sure it is clear, and then try to print again. ENWW Printing issues 109 To check the power connection and reset the printer 1. Make sure the power cord is firmly connected to the printer. 1 2 Power connection to the printer Connection to a power outlet 2. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the Power button to turn on the printer. NOTE:
If the printer is not receiving electrical power, connect it to another power outlet. 3. With the printer turned on, disconnect the power cord from the rear of the printer. 4. Unplug the power cord from the wall outlet. 5. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the printer. If the printer does not turn on by itself, press the Power button to turn on the printer. Try using the printer again. To resolve print issues (OS X and macOS) 6. 7. 8. 9. 1. 2. 3. Check for error messages and resolve. Disconnect and reconnect the USB cable. Verify that the product is not paused or offline. To verify that the product is not paused or offline In System Preferences, click Printers & Scanners. a. b. c. Click the Open Print Queue button. Click a print job to select it. Use the following buttons to manage the print job:
Delete: Cancel the selected print job. Hold: Pause the selected print job. 110 Chapter 11 Solve a problem ENWW Resume: Continue a paused print job. Pause Printer: Pause all print jobs in the print queue. d. If you made any changes, try to print again. 4. Restart the computer. Fix print quality issues Step-by-step instructions for resolving most print quality issues Troubleshoot print quality issues online Read general instructions in the Help for resolving print quality issues NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait until the Power button light goes out before you pull the plug or turn off a power strip. This allows the printer to move the cartridges to a capped position, where they are protected from drying out. To improve print quality (Windows) 1. Make sure you are using original HP cartridges. 2. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok standard. For more information, see Paper basics on page 11. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. 3. Check the printer software to make sure you have selected the appropriate paper type from the Media drop-down list and the appropriate print quality from the Quality Settings options. In the printer software, under Print, Scan & Fax, in the Print section, click Set Preferences to access the print properties. 4. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels on page 84. If the cartridges are low on ink, consider replacing them. 5. Align the printhead. To align the printhead from the printer software NOTE: Aligning the printhead ensures the high-quality output. The printhead does not have to be realigned when cartridges are replaced. a. b. Load letter or A4 unused plain white paper into the input tray. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. ENWW Printing issues 111 c. d. b. c. b. c. In the printer software, under Print, Scan & Fax, in the Print section, click Maintain Your Printer to access the printer toolbox. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an alignment sheet. 6. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer software a. Load letter, A4, or legal unused plain white paper into the input tray. Load letter or A4 unused plain white paper into the input tray. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. In the printer software, under Print, Scan & Fax, in the Print section, click Maintain Your Printer to access the printer toolbox. d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. 7. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then clean the printhead. To clean the printhead from the printer software NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. a. Load letter, A4, or legal unused plain white paper into the input tray. Load letter or A4 unused plain white paper into the input tray. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 17. In the printer software, under Print, Scan & Fax, in the Print section, click Maintain Your Printer to access the printer toolbox. d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions. 8. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. To improve print quality (OS X and macOS) 1. Make sure you are using original HP cartridges. 2. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok standard. For more information, see Paper basics on page 11. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. 112 Chapter 11 Solve a problem ENWW 3. Make sure you have selected the appropriate paper type and print quality in the Print dialog. 4. Check the estimated ink levels to determine if the cartridges are low on ink. Consider replacing the print cartridges if they are low on ink. 5. Align the printhead. To align the printhead from the software Load Letter or A4 plain, white paper in the input tray. Open HP Utility. Click Align. NOTE: HP Utility is located in the HP folder in the Applications folder. Select your printer from the list of devices at the left of the window. Click Align and follow the onscreen instructions. Click All Settings to return to the Information and Support pane. 6. Print a test page. To print a test page Open HP Utility. Click Test Page. Load Letter or A4 plain, white paper in the input tray. NOTE: HP Utility is located in the HP folder in the Applications folder. Select your printer from the list of devices at the left of the window. Click the Print Test Page button, and follow the onscreen instructions. 7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the printhead automatically. To automatically clean the printhead Load Letter or A4 plain, white paper in the input tray. Open HP Utility. NOTE: HP Utility is located in the HP folder in the Applications folder. Select your printer from the list of devices at the left of the window. Click Clean Printheads. Click Clean, and follow the onscreen instructions. CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head. If print quality still seems poor after you complete cleaning, try aligning the printhead. If NOTE:
print quality problems persist after cleaning and aligning, contact HP support. f. Click All Settings to return to the Information and Support pane. a. b. c. d. e. f. a. b. c. d. e. a. b. c. d. e. ENWW Printing issues 113 a. b. a. b. a. b. To improve print quality from the printer display 1. Make sure you are using original HP cartridges. 2. Make sure you have selected the appropriate paper type and print quality. 3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels on page 84. If the cartridges are low on ink, consider replacing them. 4. Align the printhead. To align the printhead from the printer display Load letter or A4 unused plain white paper into the input tray. On the printer control panel display, from the Home screen, swipe left to see
(Setup) and touch c. Touch Tools, touch Align Cartridges, and then follow the onscreen instructions. 5. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer display Load letter or A4 unused plain white paper into the input tray. On the printer control panel display, from the Home screen, swipe left to see
(Setup) and touch
(Setup).
(Setup). c. Touch Tools, and then touch Print Quality Report. 6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then proceed to clean the printhead. To clean the printhead from the printer display Load letter or A4 unused plain white paper into the input tray. On the printer control panel display, from the Home screen, swipe left to see
(Setup) and touch
(Setup). c. Touch Tools, touch Clean Cartridges, and then follow the onscreen instructions. 7. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. 114 Chapter 11 Solve a problem ENWW Copy issues Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 42 Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE:
This utility is only available for Windows operating system. Solve scan problems Use an HP online troubleshooting wizard. Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 42 Fax issues Run the fax test Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct. You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test only after you have completed fax setup on the printer. The test does the following:
Tests the fax hardware Verifies that the correct type of phone cord is connected to the printer Checks that the phone cord is plugged into the correct port Checks for a dial tone Tests the status of your phone line connection Checks for an active phone line To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed and that full-size paper is loaded in the input tray before starting the test. ENWW Copy issues 115 3. On the Fax screen, touch Setup, touch Setup Wizard, and then follow the onscreen instructions. The printer displays the status of the test on the display and prints a report. 4. Review the report. If the fax test failed, review the solutions below. If the fax test passed and you are still having problems faxing, verify that the fax settings listed in the report are correct. You can also use HP's online troubleshooting wizard. What to do if the fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. The "Fax Hardware Test" failed Turn the printer off by pressing power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section.
(Power button) located on the printer control panel and then unplug the Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X and macOS), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.support.hp.com. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Fax Connected to Active Telephone Wall Jack" test failed 116 Chapter 11 Solve a problem ENWW The "Phone Cord Connected to Correct Port on Fax" test failed If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. NOTE:
The 2-EXT port should only be used to connect other equipment, such as an answering machine. Figure 11-1 Back view of the printer Telephone wall jack 1 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax. ENWW Fax issues 117 The "Using Correct Type of Phone Cord with Fax" test failed Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. The "Dial Tone Detection" test failed Telephone wall jack 1 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX) systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. Check to make sure the country/region setting is set appropriately for your country/region. If the country/
region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. 118 Chapter 11 Solve a problem ENWW After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Troubleshoot fax problems. Troubleshoot fax problems. Use an HP online troubleshooting wizard. Resolve problems sending or receiving a fax or faxing to your computer. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for specific fax problems What kind of fax problem are you having?
The display always shows Phone Off Hook HP recommends using a 2-wire phone cord. Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. ENWW Fax issues 119 The printer is having problems sending and receiving faxes Make sure the printer is turned on. Look at the display on the printer. If the display is blank and Power button) light is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press
(the Power button) to turn on the printer.
(the After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on. Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer and the other end to your telephone wall jack, as shown in the illustration. Telephone wall jack 1 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an email or access the Internet. Check to see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the printer cannot send or receive a fax until the error condition is resolved. The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about changing ECM, see Send a fax in Error Correction Mode on page 47. If the problem persists, contact your telephone company. If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you cannot fax successfully. Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. 120 Chapter 11 Solve a problem ENWW The printer cannot receive faxes, but can send faxes If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again. NOTE: You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process. If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring on page 55. If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot receive the fax. For information on receiving faxes manually, see Receive a fax manually on page 48. If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls. If you have an answering machine on the same phone line with the printer, you might have one of the following problems:
Your answering machine might not be set up correctly with the printer. Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the sending fax machine might disconnect. Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones. This problem is most common with digital answering machines. The following actions might help solve these problems:
When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer. Make sure the printer is set to receive faxes automatically. For information on setting up the printer to receive faxes automatically, see Receive a fax on page 47. Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. For more information, see Set the number of rings before answering on page 55. ENWW Fax issues 121 The printer cannot send faxes, but can receive faxes Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again. NOTE: Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check. If the printer shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. To find out if other equipment is causing a problem, disconnect everything except the printer from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is set to match. For more information, see Change the answer ring pattern for distinctive ring on page 55. The printer might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touch the *
repeatedly, until a dash (-) appears on the display. You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send a fax using monitor dialing on page 45. The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine. If the answering machine and the printer are set to the same number of rings to answer, both devices answer the call and fax tones are recorded on the answering machine. Set your answering machine to a low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, the printer Fax tones are recorded on my answering machine 122 Chapter 11 Solve a problem ENWW receives the fax. If the call is a voice call, the answering machine records the incoming message. For more information, see Set the number of rings before answering on page 55. Network and connection issues What do you want to do?
Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE:
This utility is only available for Windows operating system. Use an HP online troubleshooting wizard Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working. Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from connecting to the printer. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for wireless troubleshooting Check the network configuration or print the wireless test report to assist in diagnosing network connection issues. 1. 2. From the printer control panel display, touch
(Wireless), and then touch
(Settings). Touch Print Reports, and then touch Network Configuration Page or Wireless Test Report. Find network settings for wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network key). This utility is only available for Windows operating system. The Windows computer you are running NOTE:
the HP Print and Scan Doctor on should be connected to the network using a wireless connection. To check the wireless settings, open the HP Print and Scan Doctor, click on the Network tab at the top, select Show Advanced Info, and then select Show Wireless Info. You can also find the wireless settings by clicking on the Network tab at the top and selecting Open router web page. Use an HP online troubleshooting wizard Learn how to find your network name (SSID) and wireless password. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. ENWW Network and connection issues 123 Fix Wi-Fi Direct connection Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to confirm that Wi-Fi Direct is turned on:
On the printer control panel display, from the Home screen, touch
(Wi-Fi Direct). 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen, touch
(Wi-Fi Direct). 4. If you are using a mobile device, make sure you have installed a compatible printing app. For more information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. Printer hardware issues Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying TIP:
issues. The application is only available in some languages. The printer shuts down unexpectedly Check the power and power connections. The cartridge access door is open Close the cartridge access door to begin printing. Make sure the printer's power cord is connected firmly to a functioning power outlet. Cartridges alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails. If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. 124 Chapter 11 Solve a problem ENWW Resolve printer failure Turn the printer off, then on. If that does not resolve the problem, contact HP. For more information about contacting HP support, see HP support on page 132. Printer warning or error status NOTE: The HP Smart app provides detailed information for printer warnings and errors. Open the app and check the printer status, and then follow the onscreen instructions to fix the issue. Then check the following for additional assistance if needed. Wireless connection errors Paper error status Ink error status Printer failure Wireless connection errors Light behavior Cause and Solution Two small light bars glow blue and the large light bar pulses blue from the middle to the edges, repeating. Between each cycle, there is an amber flash on the large light bar. There is an Auto Wireless Connect (AWC) error. If it occurs during the AWC setup mode, for the more instructions, see Connect using the HP Smart app on page 19. Two small light bars glow blue. The large light bar glows blue at the outside edges and flashes amber in the center. There is a wireless connection error during the Wi-Fi Protected Setup
(WPS) mode. For more information on how to connect the printer, see Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) on page 20. Paper error status Light behavior Edge lighting Paper input light Cause and Solution Amber across the large light bar Blinking On Off The printer receives a printing job, starts feeding paper, and detects that the paper width for the printing job is bigger than the width of the loaded paper. Press
(the Cancel button) to cancel the printing job and eject paper. To avoid the paper size mismatch problem, do one of the following before printing. Change the paper size setting for the printing job to match the paper loaded. Remove all paper from the input tray, and then load paper that matches the paper size setting for the printing job. ENWW Printer warning or error status 125 Light behavior Edge lighting Paper input light Cause and Solution Amber across the large light bar Blinking On On One of the following might have occurred. TIP: You can change the default paper size automatically detected by the printer. The printer receives a multipage printing job, detects that the paper length for the printing job does not match the length of the loaded paper, and then prints out the first page of the job with errors. To cancel the printing job, press
(the Cancel button). To continue printing the remaining pages, press
(the Resume button) button. The remaining pages will have the same errors as the first page. The printer receives a printing job, and detects that there is no paper in the input tray. To cancel the printing job, press
(the Cancel button). To continue printing, load paper, and then press
(the Resume button). For information about how to load paper, see Load media on page 13. Cause and Solution A counterfeit or previously used cartridge is installed. The corresponding cartridge is very low on ink. Try the following solutions to solve the problem. If the corresponding cartridge is newly installed, it might be counterfeit or previously used. Refer to the message in the HP printer software or the HP Smart app for more information. If the corresponding cartridge is not newly installed, it is very low on ink. Press
(the Resume button) to continue printing, and replace the cartridge when the print quality is no longer acceptable. For information about how to replace cartridges, see Replace the cartridges on page 85. The corresponding cartridge is missing. If one of the cartridges is missing, the printer enters single cartridge mode. To exit the single cartridge mode, insert the corresponding cartridge. The corresponding cartridge is installed improperly, or still has plastic tape on it. Ink error status Edge lighting Ink Door button Ink cartridge light Light behavior On for the cartridge with issue Amber across the large light bar Blinking On On One of the following might have occurred. Blinking On Off One of the following might have occurred. Amber across the large light bar Blinking for the cartridge with issue 126 Chapter 11 Solve a problem ENWW Light behavior Edge lighting Ink Door button Ink cartridge light Cause and Solution Remove the corresponding cartridge, make sure there is no plastic tape on it, and then reinsert the cartridge securely. For more information, see Replace the cartridges on page 85. On Off Off Off The ink door is open. It must be closed to begin printing. Fast blinking Fast blinking, alternating on both cartridges On Off The carriage inside the printer has stalled. Press
(the Cancel button) to cancel the printing job. Open the ink door and make sure the carriage is not obstructed. Move the carriage to the right and close the ink door. If the problem is still not resolved, see Jams and paper-feed issues on page 101 for more information. Amber across the large light bar Amber across the large light bar Printer failure The large light bar flashes amber quickly. All other lights on the printer are blinking quickly. To resolve printer failure, turn the printer off, and then on. If that does not resolve the problem, contact HP for support. Get help from the printer control panel You can use the printers help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such as loading paper. To access the Help menu from the Home screen or contextual help for a screen, touch on the printer control panel. Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. Understand printer reports You can print the following reports to help troubleshoot problems with the printer. Printer status report Network configuration page Print quality report Wireless test report Web access test report ENWW Get help from the printer control panel 127 1. From the printer control panel display, on the Home screen, swipe left to see
(Setup) and touch NOTE: To print the wireless test report, see Test the wireless connection on page 91 To print a printer report
(Setup). Touch Tools. 2. 3. Touch the desired option. Printer status report Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before calling. Network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer. The last page of the report includes a list of all detectable wireless networks in the area, along with signal strength and the channels being used. This might help you select a channel for your network which is not heavily used by other networks (which will improve network performance). In order to get the list of detected wireless networks in the area, the wireless radio on the printer should NOTE:
be turned on. If it is off the list is not displayed. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Print quality report Wireless test report Print quality problem can be due to many causes - incorrect software setting, a poor image source file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if the printing system is working correctly. When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer wireless connection. The report shows the results of the tests. If an issue is discovered, message along with how to fix it is provided at the top of the report. Some key wireless configuration details are provided at the bottom section of the report. Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services. 128 Chapter 11 Solve a problem ENWW Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint, check the following:
Make sure the printer is connected to the Internet using an wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. Make sure the latest product updates have been installed on the printer. Make sure Web Services is enabled on the printer. For more information, see Set up Web Services on page 81. Make sure the network hub, switch, or router is turned on and working correctly. If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see Network and connection issues on page 123. If you are using HP ePrint, check the following:
Make sure the printer's email address is correct. Make sure that the printer's email address is the only address listed in the To line of the email message. If other email addresses are listed in the To line, the attachments you are sending might not print. Make sure you are sending documents that meet the HP ePrint requirements. For more information, visit HP Connected . This site might not be available in all countries/regions. If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid:
Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox, or Safari). Check with the IT administrator or person who set up your firewall. If the proxy settings used by your firewall have changed, you must update these settings in either the printer control panel or the embedded web server. If these settings are not updated, you will not be able to use Web Services. For more information, see Set up Web Services on page 81. For additional help on setting up and using Web Services, visit HP Connected . This site might not be TIP:
available in all countries/regions. Maintain the printer What do you want to do?
Clean the scanner glass Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. ENWW Solve problems using Web Services 129 To clean the scanner glass the power cord from the electrical socket. 1. Lift the scanner lid. WARNING! Before cleaning the printer, turn the printer off by pressing
(the Power button) and unplugging 2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass. CAUTION: Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is applied, the cleaner could leak under the scanner glass and damage the scanner. 3. Close the scanner lid, and turn on the printer. Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing
(the Power button) and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel. Clean the document feeder To clean the rollers or separator pad If the document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. WARNING! Before cleaning the printer, turn the printer off by pressing
(the Power button) and unplug the power cord from the electrical socket. 1. Remove all originals from the document feeder tray. 130 Chapter 11 Solve a problem ENWW 2. Lift the document feeder cover. This provides easy access to the rollers (1) and separator pad (2). Rollers Separator pad 1 2 3. 4. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. Use the damp cloth to wipe any residue off the rollers or separator pad. NOTE:
If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the document feeder. Restore original factory defaults and settings If you disable some functions or change some settings and want to change them back, you can restore the printer to the original factory settings or network settings. To restore the printer to the original factory defaults 1. On the printer control panel display, from the Home screen, swipe left to see
(Setup) and touch
(Setup). 2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions. To restore the printer to the original network settings 1. 2. 3. From the Home screen, touch
(Wireless) and then touch
(Settings). Touch Restore Network Settings, and then follow the onscreen instructions. Print the network configuration page and verify that the network settings have been reset. NOTE: When you reset the printer network settings, previously configured wireless settings (such as the link speed or IP address) are removed. The IP address is set back to the Automatic mode. TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that can help you correct many common printer problems.
(Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages. ENWW Restore original factory defaults and settings 131 HP support For the latest product updates and support information, visit the product support website at www.support.hp.com. HP online support provides a variety of options for help with your printer:
Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view questions posted by other HP customers, or sign in and post your own questions and comments. Troubleshooting: Use HP online tools to detect your printer and find recommended solutions. Contact HP If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of warranty customers may require a fee):
Chat with an HP support agent online. Call an HP support agent. When contacting HP support, be prepared to provide the following information:
Product name (Located on the printer, such as HP DeskJet Plus Ink Advantage 6400) Product number (located inside the cartridge access door) Serial number (located on the back or bottom of the printer) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. 132 Chapter 11 Solve a problem ENWW Additional warranty options Extended service plans are available for the HP DeskJet Plus Ink Advantage 6400 series at additional costs. Go to www.support.hp.com, select your country/region and language, then explore the extended warranty options available for your printer. ENWW HP support 133 A Technical information The technical specifications and international regulatory information for the HP DeskJet Plus Ink Advantage 6400 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet Plus Ink Advantage 6400 series. This section contains the following topics:
HP Company notices Specifications Regulatory notices Environmental product stewardship program HP Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Copyright 2017 HP Development Company, L.P. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Specifications Technical specifications for the HP DeskJet Plus Ink Advantage 6400 series are provided in this section. For more product specifications, see the Product Data Sheet at www.support.hp.com. System requirements Environmental specifications Print specifications Scan specifications Copy specifications Cartridge yield Print resolution Acoustic information 134 Appendix A Technical information ENWW System requirements Environmental specifications For information about future operating system releases and support, visit the HP online support website at www.support.hp.com. Recommended operating temperature range: 15 C to 30 C (59 F to 86 F) Allowable operating temperature range: 5 C to 40 C (41 F to 104 F) Humidity: 20% to 80% RH non-condensing (recommended); 25 C maximum dewpoint Non-operating (Storage) temperature range: 40 C to 60 C (-40 F to 140 F) In the presence of high electromagnetic fields, it is possible the output from the HP DeskJet Plus Ink Advantage 6400 series may be slightly distorted. HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields. Print specifications Scan specifications Print speeds vary according to the complexity of the document. Method: drop-on-demand thermal inkjet Language: PCL3 GUI Optical Resolution: up to 1200 dpi Hardware Resolution: up to 1200 x 1200 dpi Enhanced Resolution: up to 1200 x 1200 dpi Bitdepth: 24-bit color, 8-bit grayscale (256 levels of gray) Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Supported File Types: BMP, JPEG, PNG, TIFF, PDF Twain Version: 1.9 Copy specifications Digital image processing Maximum number of copies varies by model. Copy speeds vary according to the complexity of the document and model. Cartridge yield Print resolution Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. For a list of supported print resolutions, visit the product support website at www.support.hp.com. ENWW Specifications 135 For information about printing using maximum dpi, see Print using the maximum dpi on page 32. Acoustic information Regulatory notices If you have Internet access, you can access acoustic information from the HP website. The HP DeskJet Plus Ink Advantage 6400 series meets product requirements from regulatory agencies in your country/region. This section contains the following topics:
Regulatory model identification number FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany European Union Regulatory Notice Visual display workplaces statement for Germany Notice to users of the U.S. telephone network: FCC requirements Notice to users of the Canadian telephone network Notice to users of the German telephone network Australia wired fax statement Declaration of conformity Regulatory information for wireless products Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1702-02. This regulatory number should not be confused with the marketing name (HP DeskJet Plus Ink Advantage 6400 series, etc.) or product numbers (M2U75, M2U81 to M2U84, etc.). FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
136 Appendix A Technical information ENWW Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road, Palo Alto, CA 94304, U.S.A. Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the users authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Notice to users in Korea B
(B)
, . VCCI (Class B) compliance statement for users in Japan B VCCI-B Notice to users in Japan about the power cord Noise emission statement for Germany Geruschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable:
ENWW Regulatory notices 137 R&TTE Directive 1999/5/EC (replaced in 2017 by RED 2014/53/EU); Low Voltage Directive 2014/35/EU; EMC Directive 2014/30/EU; Ecodesign Directive 2009/125/EC; RoHS Directive 2011/65/EU Compliance with these directives is assessed using the applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website:
www.hp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany. Products with wireless functionality EMF This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation. If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements. Wireless functionality in Europe For products with 802.11 b/g/n or Bluetooth radio:
This product operates on radio frequency between 2400 MHz and 2483.5 MHz, with a transmit power of 20 dBm (100 mW) or less. For products with 802.11 a/b/g/n radio:
CAUTION: IEEE 802.11x wireless LAN with 5.15-5.35 GHz frequency band is restricted for indoor use only in all European Union member states, EFTA (Iceland, Norway, Liechtenstein) and most other European countries (e.g. Switzerland, Turkey, Republic of Serbia). Using this WLAN application outdoor might lead to interference issues with existing radio services. This product operates on radio frequencies between 2400 MHz and 2483.5 MHz, and between 5170 MHz and 5710 MHz, with a transmit power of 20 dBm (100 mW) or less. European telephone network declaration (Modem/Fax) HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC (Annex II) and carry the CE marking accordingly. However, due to differences between the individual PSTNs provided in different countries/regions, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. Visual display workplaces statement for Germany GS-Erklrung (Deutschland) Das Gert ist nicht fr die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um strende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Notice to users of the U.S. telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear
(or bottom) of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. 138 Appendix A Technical information ENWW Applicable connector jack Universal Service Order Codes ("USOC") for the Equipment is: RJ-11C. A telephone cord, plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. HP recommends a compliant plug, jack and 2-wire telephone cord to connect this product to the premises wiring and telephone network. See installation instructions for details. The REN is used to determine the quantity of devices, which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US-AAAEQ##TXXXX. The digits represented by ##are the REN without a decimal point (e.g., 00 is a REN of 0.0). If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual, for repair and (or) warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment from the network until the problem is resolved. Connection to Party Line Service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. CAUTION: If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
1. 2. Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such activities in the off-peak hours, such as early morning or late evening. NOTE: The FCC hearing aid compatibility rules for telephones are not applicable to this equipment. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic devices, including FAX machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your FAX machine, you shoudl complete the steps described in the software. Notice to users of the Canadian telephone network Cet appareil est conforme aux spcifications techniques des quipements terminaux dIndustrie Canada. Le numro denregistrement atteste de la conformit de lappareil. Labrviation IC qui precede le numro ENWW Regulatory notices 139 denregistrement indique que lenregistrement a t effectu dans le cadre dune Dclaration de conformit stipulant que les spcifications techniques dIndustrie Canada ont t respectes. Nanmoins, cette abrviation ne signifie en aucun cas que lappareil a t valid par Industrie Canada. Pour leur propre scurit, les utilisateurs doivent sassurer que les prises lectriques relies la terre de la source dalimentation, des lignes tlphoniques et du circuit mtallique dalimentation en eau sont, le cas chant, branches les unes aux autres. Cette prcaution est particulirement importante dans les zones rurales. REMARQUE: Le numro REN (Ringer Equivalence Number) attribu chaque appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connects une interface tlphonique. La terminaison dune interface peut se composer de nimporte quelle combinaison dappareils, condition que le total des numros REN ne dpasse pas 5. Bas sur les rsultats de tests FCC Partie 68, le numro REN de ce produit est 0.1. This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution might be particularly important in rural areas. NOTE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN for this product is 0.1, based on FCC Part 68 test results. Notice to users of the German telephone network Hinweis fr Benutzer des deutschen Telefonnetzwerks Dieses HP-Fax ist nur fr den Anschluss eines analogen Public Switched Telephone Network (PSTN) gedacht. Schlieen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gert und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelassenen Endgerten verwendet werden. Australia wired fax statement In Australia, the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS/ACIF S008. 140 Appendix A Technical information ENWW Declaration of conformity ENWW Regulatory notices 141 142 Appendix A Technical information ENWW Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products:
Exposure to radio frequency radiation Notice to users in Canada (5 GHz) Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan Notice to users in Mexico Notice to users in Japan Notice to users in Korea Notice to users in Serbia (5 GHz) Notice to users in Taiwan (5 GHz) Notice to users in Thailand (5 GHz) Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm
(8 inches) during normal operation. Notice to users in Canada (5 GHz) CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. The Industry Canada requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-
channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this device. ATTENTION: Lors de l'utilisation du rseau local sans fil IEEE 802.11a, ce produit se limite une utilisation en intrieur cause de son fonctionnement sur la plage de frquences de 5,15 5,25 GHz. Industrie Canada stipule que ce produit doit tre utilis en intrieur dans la plage de frquences de 5,15 5,25 GHz afin de rduire le risque d'interfrences ventuellement dangereuses avec les systmes mobiles par satellite via un canal adjacent. Le radar haute puissance est allou pour une utilisation principale dans une plage de frquences de 5,25 5,35 GHz et de 5,65 5,85 GHz. Ces stations radar peuvent provoquer des interfrences avec cet appareil et l'endommager. Notice to users in Brazil Este equipamento opera em carter secundrio, isto , no tem direito proteo contra interferncia prejudicial, mesmo de estaes do mesmo tipo, e no pode causar interferncia em sistemas operando em carter primrio. ENWW Regulatory notices 143 Notice to users in Canada Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation. To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches). Conformment au Rglement d'Industrie Canada, cet metteur radiolectrique ne peut fonctionner qu'avec une antenne d'un type et d'un gain maximum (ou moindre) approuv par Industrie Canada. Afin de rduire le brouillage radiolectrique potentiel pour d'autres utilisateurs, le type d'antenne et son gain doivent tre choisis de manire ce que la puissance isotrope rayonne quivalente (p.i.r.e.) ne dpasse pas celle ncessaire une communication russie. Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement dpend des deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interfrences nuisibles et (2) doit accepter toutes les interfrences reues, y compris des interfrences pouvant provoquer un fonctionnement non souhait de l'appareil. AVERTISSEMENT relatif l'exposition aux radiofrquences. La puissance de rayonnement de cet appareil se trouve sous les limites d'exposition de radiofrquences d'Industrie Canada. Nanmoins, cet appareil doit tre utilis de telle sorte qu'il doive tre mis en contact le moins possible avec le corps humain. Afin d'viter le dpassement ventuel des limites d'exposition aux radiofrquences d'Industrie Canada, il est recommand de maintenir une distance de plus de 20 cm entre les antennes et l'utilisateur. Notice to users in Taiwan Notice to users in Mexico La operacin de este equipo est sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operacin no deseada. Para saber el modelo de la tarjeta inalmbrica utilizada, revise la etiqueta regulatoria de la impresora. 144 Appendix A Technical information ENWW Notice to users in Japan Notice to users in Korea
( ) Notice to users in Serbia (5 GHz) Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od 5150-5350 MHz. Notice to users in Taiwan (5 GHz) 5.25-5.35 Notice to users in Thailand (5 GHz) This radio communication equipment has the electromagnetic field strength in compliance with the Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the National Telecommunications Commission. Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP's Commitment to the Environment website at:
www.hp.com/hpinfo/globalcitizenship/environment European Union Commission Regulation 1275/2008 Eco-Tips Paper Plastics Safety data sheets Recycling program HP inkjet supplies recycling program Power consumption Disposal of waste equipment by users Chemical substances Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ENWW Environmental product stewardship program 145 The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) Restriction on hazardous substances statement (Turkey) EPEAT SEPA Ecolabel User Information (China) China Energy Label for Printer, Fax and Copier Battery disposal in Taiwan European Union Battery Directive Battery notice for Brazil California Perchlorate Material Notice Waste disposal for Brazil Eco-Tips Paper Plastics HP is committed to helping customers reduce their environmental footprint. Please visit the HP Eco Solutions website for more information on HPs environmental initiatives. www.hp.com/sustainableimpact European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 Additional Information of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/environment/
productdata/itecodesktop-pc.html. This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Safety Data Sheets, product safety and environmental information are available at www.hp.com/go/ecodata or on request. Safety data sheets Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit:
www.hp.com/recycle 146 Appendix A Technical information ENWW HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website:
www.hp.com/recycle Power consumption HP printing and imaging equipment marked with the ENERGY STAR logo is certified by the U.S. Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging products:
Additional ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach. ENWW Environmental product stewardship program 147 Declaration of the Presence Condition of the Restricted Substances Marking
(Taiwan) Declaration of the Presence Condition of the Restricted Substances Marking Unit
(External Casings and Trays)
(Cables)
(Printed Circuit Boards)
(Print Engine)
(Print Assembly)
(Print Supplies)
(Print Accessory) Lead
(Pb) 0 0 0 Restricted substances and its chemical symbols Mercury Cadmium Polybrominated Polybrominate Hexavalent chromium biphenyls
(Hg)
(Cd)
(Cr+6)
(PBB) d diphenyl ethers
(PBDE) 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1. 0.1 wt % 0.01 wt %
Note 1: Exceeding 0.1 wt % and exceeding 0.01 wt % indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. 2.0 Note 2: 0 indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence. 3. Note 3: The indicates that the restricted substance corresponds to the exemption. www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. 148 Appendix A Technical information ENWW The Table of Hazardous Substances/Elements and their Content (China) SJ/T 11364
(Pb) X X X X X X X X
(Hg)
(Cd)
(Cr(VI))
(PBB)
(PBDE) GB/T 26572 X GB/T 26572 X RoHS Restriction of hazardous substance (Ukraine)
, 3 2008 1057 Restriction of hazardous substance (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule. ENWW Environmental product stewardship program 149 Restriction on hazardous substances statement (Turkey) Trkiye Cumhuriyeti: EEE Ynetmeliine Uygundur EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/
epeat_printers.pdf. SEPA Ecolabel User Information (China) 63.0 dB(A) China Energy Label for Printer, Fax and Copier GB 21521 3 1 1. 2. GB 21521 (W)
(W)
(W) 150 Appendix A Technical information ENWW GB 21521 Battery disposal in Taiwan European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. California Perchlorate Material Notice Perchlorate material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/perchlorate This product's real-time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California. Waste disposal for Brazil Este produto eletrnico e seus componentes no devem ser descartados no lixo comum, pois embora estejam em conformidade com padres mundiais de restrio a substncias nocivas, podem conter, ainda que em quantidades mnimas, substncias impactantes ao meio ambiente. Ao final da vida til deste produto, o usurio dever entreg-lo HP. A no observncia dessa orientao sujeitar o infrator s sanes previstas em lei. Aps o uso, as pilhas e/ou baterias dos produtos HP devero ser entregues ao estabelecimento comercial ou rede de assistncia tcnica autorizada pela HP. Para maiores informaes, inclusive sobre os pontos de recebimento, acesse:
No descarte o produto eletronico em lixo comum www.hp.com.br/reciclar ENWW Environmental product stewardship program 151 shared with fax and voice line embedded web server
(parallel phone systems) 71 shared with fax and voice mail
(parallel phone systems) 78 about 98 opening 25, 98 troubleshoot, cannot be opened confirmation reports, fax 59 connectors, locating 6 control panel 99 Webscan 41 environment Index A accessibility 2 ADSL, fax setup with parallel phone systems 65 answer ring pattern change 55 parallel phone systems 66 answering machine fax tones recorded 122 set up with fax (parallel phone systems) 74 B backup fax 48 baud rate 56 black and white pages fax 43 blocked fax numbers set up 50 both sides, print on 31 broadcast faxing send 46 set up with fax and modem 75 copy automatic fax reduction 50 buttons 6 features 6 lights 6 status icons 7 specifications 135 correct port test, fax 117 customer support warranty 133 D diagnostic page 128 dial tone test, failure 118 dial type, setting 56 dial-up modem systems) 69 buttons, control panel 6 shared with fax and answering C carriage clear carriage jams 104 cartridges 87 check ink levels 84 tips 84 clean document feeder 130 exterior 130 scanner glass 129 clear fax logs 60 computer modem shared with fax (parallel phone systems) 69 shared with fax and answering machine (parallel phone systems) 75 machine (parallel phone systems) 75 shared with fax and voice line
(parallel phone systems) 71 shared with fax and voice mail
(parallel phone systems) 78 distinctive ringing change 55 parallel phone systems 66 document feeder clean 130 feeding problems, troubleshoot 130 double-sided printing 31 DSL, fax setup with parallel phone systems 65 E ECM. See error correction mode Environmental product stewardship program 145 environmental specifications 135 error correction mode 47 error reports, fax 59 EWS. See embedded web server F fax answer mode 54 answering machine and modem, shared with (parallel phone systems) 75 answering machine troubleshoot 122
(parallel phone systems) 74 auto answer 54 backup fax 48 blocking numbers 50 confirmation reports 59 dial tone test, failed 118 dial type, setting 56 distinctive ringing setup (parallel phone systems) 66 distinctive ringing, change pattern 55 DSL, set up (parallel phone systems) 65 error correction mode 47 error reports 59 forwarding 49 header 54 Internet Protocol, over 58 ISDN line, set up (parallel phone systems) 66 line condition test, failed 119 log, clear 60 shared with fax (parallel phone answering machine, set up 152 Index ENWW parallel phone systems 66 wireless settings 128 log, print 60 manual receive 48 modem and answering machine, shared with (parallel phone systems) 75 H hardware, fax setup test 116 header, fax 54 Help button 7 HP Utility (OS X and macOS) modem and voice line, shared with opening 97
(parallel phone systems) 71 modem and voice mail, shared with (parallel phone systems) 78 modem, shared with (parallel phone systems) 69 monitor dialing 45, 46 parallel phone systems 61 PBX system, set up (parallel phone systems) 66 phone cord connection test, failed 117 phone cord type test, failed 118 print last transaction details 60 receive 47 receive, troubleshoot 120, 121 redial options 56 reduction 50 reports 58 reprint 49 rings to answer 55 send 43 send, troubleshoot 120, 122 separate line setup (parallel phone systems) 64 settings, change 54 setup types 63 shared phone line setup (parallel phone systems) 67 sound volume 57 speed 56 test failed 116 test setup 80 troubleshoot 115 voice mail, set up (parallel phone systems) 68 wall jack test, failed 116 I ink cartridges 6 part numbers 87 ink levels, check 84 Internet Protocol fax, using 58 IP address checking for printer 99 IP settings 92 ISDN line, set up with fax J jams clear 101 paper to avoid 13 junk fax mode 50 L lights, control panel 6 line condition test, fax 119 log, fax print 60 M maintenance check ink levels 84 clean 130 diagnostic page 128 manual faxing receive 48 send 45 media duplexing 31 memory reprint faxes 49 save faxes 48 modem shared with fax and voice line
(parallel phone systems) 71 shared with fax and voice mail
(parallel phone systems) 78 monitor dialing 45, 46 multi-feeds, troubleshoot 105 N network connection wireless connection 20 networks connector illustration 6 IP settings 92 settings, change 92 view and print settings 92 wireless communication setup 89 O OS X and macOS HP Utility 97 output tray locating 5 P paper clear jams 101 HP, order 13 selecting 13 skewed pages 105 troubleshoot feeding 105 paper-feed problems, troubleshoot 105 parallel phone systems answering machine setup 74 countries/regions with 61 distinctive ringing setup 66 DSL setup 65 ISDN setup 66 modem and answering machine setup 75 modem and voice mail setup 78 modem setup 69 modem shared with voice line Fax screen 7 forwarding faxes 49 G glass, scanner clean 129 locating 5 ENWW shared with fax (parallel phone setup 71 systems) 69 shared with fax and answering machine (parallel phone systems) 75 PBX setup 66 separate line setup 64 setup types 63 shared line setup 67 Index 153 PBX system, set up with fax parallel phone systems 66 phone book change contact 52 change group contacts 53 delete contacts 53 send fax 43 set up 52 set up group contacts 53 phone cord forwarding 49 manually 48 rings to answer 55 troubleshoot 120, 121 recycle ink cartridges 147 redial options, setting 56 reduce fax 50 regulatory information 143 regulatory notices 136 correct type test failed 118 reports phone line, answer ring pattern 55 phone, fax from receive 48 send, 45 confirmation, fax 59 diagnostic 128 error, fax 59 fax test failed 116 web access 128 wireless test 128 connected to correct port test regulatory model identification failed 117 number 136 systems) 66 faxes from memory 49 separate fax line (parallel phone rings to answer 55 systems) 64 power troubleshoot 124 power input, locating 6 print diagnostic page 128 double-sided 31 fax logs 60 fax reports 58 faxes 49 last fax details 60 specifications 135 troubleshoot 124 print quality report 128 printer control panel locating 5 network settings 92 send faxes 44 printer software (Windows) about 97 opening 17, 97 printer status report information on 128 pulse dialing 56 regulatory information 143 R radio interference rear access panel illustration 6 receive faxes auto answer mode 54 automatically 47 blocking numbers 50 reprint S save scan faxes in memory 48 from Webscan 41 scan specifications 135 scanner glass clean 129 locating 5 send faxes basic fax 43 from a phone 45 memory, from 46 monitor dialing 45, 46 troubleshoot 120, 122 serial phone systems countries/regions with 61 setup types 63 settings network 92 speed, fax 56 volume, fax 57 setup computer modem (parallel phone systems) 69 computer modem and answering machine (parallel phone systems) 75 computer modem and voice line
(parallel phone systems) 71 computer modem and voice mail
(parallel phone systems) 78 distinctive ringing 55 distinctive ringing (parallel phone DSL (parallel phone systems) 65 fax scenarios 63 fax, with parallel phone systems 61 ISDN line (parallel phone systems) 66 PBX system (parallel phone systems) 66 shared phone line (parallel phone systems) 67 test fax 80 voice mail (parallel phone systems) 68 voice mail and computer modem
(parallel phone systems) 78 skew, troubleshoot print 105 software scan 38 Webscan 41 status network configuration page 128 status icons 7 subscriber identification code 54 system requirements 135 T technical information copy specifications 135 environmental specifications 135 print specifications 135 scan specifications 135 system requirements 135 answering machine (parallel phone systems) 74 telephone line, answer ring pattern answering machine and modem
(parallel phone systems) 75 55 telephone wall jack, fax 116 154 Index ENWW V view network settings 92 voice mail set up with fax (parallel phone systems) 68 set up with fax and computer modem (parallel phone systems) 78 VoIP 58 volume fax sounds 57 W wall jack test, fax 116 warranty 133 web access test report 128 Webscan 41 websites accessibility information 2 wireless communication regulatory information 143 set up 89 wireless test report 128 telephone, fax from receive 48 send 45 tests, fax dial tone, failed 118 failed 116 fax line condition 119 fax phone cord type test failed 118 hardware, failed 116 port connection, failed 117 setup 80 telephone wall jack 116 tone dialing 56 trays clear paper jams 101 locating 5 paper-width guides illustration 5 troubleshoot feeding 105 troubleshoot answering machines 122 control panel help system 127 embedded web server 99 fax 115 fax dial tone test failed 118 fax hardware test failed 116 fax line test failed 119 fax phone cord connection test fax phone cord type test failed failed 117 118 fax tests 116 fax wall jack test, failed 116 HP Smart 127 multiple pages are picked 105 network configuration page 128 paper not picked up from tray 105 paper-feed problems 105 power 124 print 124 printer status report 128 receive faxes 120, 121 send faxes 120, 122 skewed pages 105 two-sided printing 31 U USB connection port, locating 5, 6 ENWW Index 155
| 1 2 3 4 | Attestation (Channel and Mode Declaration) | Attestation Statements | 296.72 KiB | August 24 2023 |
WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6756199.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case HP Inc. 3390 East Harmony Road, MS 66 Fort Collins, CO 80528 Tel:(970) 8988713 Date: July 12, 2023 We, HP Inc. declare that the device does not support any non-US channels in all the operational mode(s) for the following product. FCC ID: B94SNPRC1950 If you should have any question(s) regarding this declaration, please dont hesitate to contact us. Thank you!
Sincerely yours,
Manish Oswal HP Singapore Private Limited TEL: +65 6703 2925 E-mail: manish.oswal@hp.com
| 1 2 3 4 | Attestation (Designated itself as U.S. local Agent Letter) rev | Attestation Statements | 95.29 KiB | August 24 2023 |
WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6756200.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case HP Inc. 3390 East Harmony Rd Fort Collins, CO 80528 USA U.S. Agent for Service of Process Attestation To the attestation of Federal Communications Commission Authorization and Evaluation Division Applicant / Designated U.S Agent Company Name: HP Inc. Grantee Code: B94 FRN: 0025126541 Contact Name: Richard Tarsio Street Address: 3390 East Harmony Road City / Province / Zap: Fort Collins Colorado 80528 United States Telephone No.: +1 970 8988713 Email: richard.tarsio@hp.com This letter is to confirm that the Applicant has designated itself as the U.S Agent for service of process as required by &2.911 (d) (7). The applicant further acknowledges acceptance to maintain an agent for no less than one year after the grantee has terminated all marketing and importation or the conclusion of any Commission-related proceeding involving the equipment. Sincerely yours,
Manish Oswal Title: Principal Wireless Regulatory Engineer TEL: +65 6703 2925 E-mail: manish.oswal@hp.com
| 1 2 3 4 | Attestation (Statements of part 2.911(d)(5)) | Attestation Statements | 74.19 KiB | August 24 2023 |
WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6756201.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case HP Inc. 3390 East Harmony Rd Fort Collins, CO 80528 USA Date: 2023-07-20 FCC ID: B94SNPRC1950 To the attention of Federal Communications Commission Authorization and Evaluation Division Attestation Statements Attestation Statements Part 2.911(d)(5)(i) Filing HP Inc. certifies that the equipment for which authorization is sought is not covered equipment prohibited from receiving an equipment authorization pursuant to section 2.903 of the FCC rules. Attestation Statements Part 2.911(d)(5)(ii) Filing HP Inc. certifies that, as of the date of the filing of the application, the applicant is not identified on the Covered List as an entity producing covered equipment. Sincerely yours,
Manish Oswal Wireless Regulatory Engineer TEL: +65 6703 2925 FAX: +65 6271 3160 E-mail: Manish.Oswal@hp.com
| 1 2 3 4 | Confidentiality Request rev | Cover Letter(s) | 86.74 KiB | August 24 2023 |
WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6756202.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case HP Inc. 3390 East Harmony Road, MS 66 Fort Collins, CO 80528 Tel:(970) 8988713 Date: 2023-07-20 FCC ID: B94SNPRC1950 To the attention of Federal Communications Commission Authorization and Evaluation Division Confidentiality Request To whom it may concern, Pursuant to the provisions of Sections 0.457 and 0.459 of Commission's rules (47CFR0.457,0.459) we, HP Inc., are requesting the Commission to withhold the following attachment(s) as confidential document from public disclosure indefinitely. Operational Description Above mentioned document contains detailed system and equipment description are considered as proprietary information in operation of the equipment. The public disclosure of above documents might be harmful to our company and would give competitor an unfair advantage in the market. Sincerely yours,
Manish Oswal Wireless Regulatory Engineer Tel: +65 6703 2925 Fax: +65 6271 3160 E-mail: Manish.Oswal@hp.com
| 1 2 3 4 | Cover Letter (Agent Authorization) | Cover Letter(s) | 378.21 KiB | August 24 2023 |
WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6756203.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case HP Inc. 3390 East Harmony Road, MS 66 Fort Collins, CO 80528 Tel:(970) 8988713 Date: 2023-07-12 FCC ID: B94SNPRC1950 A U T H O R I Z A T I O N L E T T E R To Whom It May Concern:
HP Inc. hereby authorizes Debby Lin / Senior Specialist of Bureau Veritas Consumer Products Services (H.K.) Ltd., Taoyuan Branch (BV CPS Taoyuan), to act on its behalf in all matters relating to the Federal Communication Commission (FCC) application for equipment authorization in connection with the FCC ID listed above, including signing of all documents relating to these matters. Any and all acts carried out by Debby Lin / Senior Specialist of BV CPS Taoyuan on HP Inc.s behalf, within the scope of the powers granted herein, shall have the same effect as acts of its own. If you have any questions regarding the authorization, please dont hesitate to contact us. Sincerely yours,
Manish Oswal HP Singapore Private Limited TEL: +65 6703 2925 E-mail: manish.oswal@hp.com
| 1 2 3 4 | Cover Letter (Contact Authorization) | Cover Letter(s) | 28.50 KiB | August 24 2023 |
WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6756204.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Authorization on Behalf of HP Inc. For the US Federal Communications Commission Office of Engineering and Technology and Other FCC Programs and Offices 1. I, Richard P. Tarsio, am on the Worldwide Technical Regulations staff of HP Inc. (HP) and Applicant/Grantee Contact of Record for HP Inc. together with its subsidiaries and affiliates worldwide (collectively, HP) for HPs dealings with the United States Federal Communications Commission (FCC). I am duly authorized by HP Inc. to make this Authorization on HP Inc.s behalf. 2. This Authorization will designate the person named below to act on my behalf and HP Inc.s behalf as authorized agent and representative, until further notice, with the additional power to designate one or more third party agents for HP Inc. with regard to particular matters and applications. All acts carried out and requests made by this named representative relating to any matter before the FCC, including requests for confidentiality, shall have the same effect as mine. Name:
Title:
Address:
Telephone:
E-mail:
Manish Oswal Regulatory Engineer HP Singapore (Private) Limited. 1 Depot Close, Singapore, 109841
+65 67032925 manish.oswal@hp.com 3. Questions about the scope and effect of this Authorization should be addressed as follows:
Richard P Tarsio US Canada Technical Regulations 3390 East Harmony Road, MS 66 Fort Collins, CO 80528 970 898 8713 Telephone richard.tarsio@hp.com 4. I declare under penalty of perjury that the foregoing is true and correct, and that this Authorization was executed at Fort Collins, Colorado on the date indicated below my signature. ____________________________ Signature Richard P Tarsio US Canada Technical Regulations HP Inc. Date: 17 August 2017
| 1 2 3 4 | Cover Letter (Description of Change) | Cover Letter(s) | 39.70 KiB | August 24 2023 |
WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6756205.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case FCC ID: B94SNPRC1950 Description of Permissive Change The application is prepared for FCC class II permissive change by adding CH12 and CH13 for 20MHz BW and CH10 and CH11 for 40Mhz BW mode through software enabling to its original parent application. Except for the changes mentioned above, no other modification is performed. Regards, Debby Lin, Senior Specialist Bureau Veritas Consumer Products Services (H.K.) Ltd., Taoyuan Branch Tel: 886-3-318 3232 ext. 1900 Fax: 886-3-327 0892 Email: debby.lin@tw.bureauveritas.com Date: 2023-07-17
| 1 2 3 4 | Cover Letter (U.S. local Agent Contact Authorization) | Cover Letter(s) | 88.88 KiB | August 24 2023 |
HP Inc. 3390 E Harmony Rd Fort Collins, CO 80528 USA Authorization on Behalf of HP Inc. for the US Federal Communications Commission Office of Engineering and Technology and Other FCC Programs and Offices I, Richard P. Tarsio, am on the Worldwide Technical Regulations staff of HP Inc. (HP) and Applicant/Grantee Contact of Record for HP Inc. together with its subsidiaries and affiliates worldwide (collectively, HP) for HPs dealings with the United States Federal Communications Commission (FCC). I am duly authorized by HP to make this Authorization on HPs behalf. 2. This Authorization will designate the person named below to act on my behalf and HPs behalf as an authorized agent and representative, until further notice, with the additional power to designate one or more third party agents for HP with regard to particular matters and applications. All acts carried out and requests made by this named representative relating to any matter before the FCC, including requests for confidentiality, shall have the same effect as mine. 3. Questions about the scope and effect of this Authorization should be addressed as follows:
Name: Vanessa Tsai Title: Product Compliance Engineer Address: HP Inc. No. 1-5, Lixing 1st Road, East District Hsinchu City, HSZ Taiwan Telephone: +886 932285270 E-mail: vanessa.tsai@hp.com Richard P. Tarsio US/Canada Technical Regulations & Standards Engineer Worldwide Technical Regulations HP Inc.
(A) 3390 East Harmony Road, MS 66 Fort Collins, CO 80528
(T) +1 970 898 8713
(E) richard.tarsio@hp.com Richard P. Tarsio US/Canada Technical Regulations & Standards Engineer HP Inc. Date: 29 June 2021 I declare under penalty of perjury that the foregoing is true and correct, and that this Authorization was executed at Fort Collins, Colorado on the date indicated below my signature. 1. 4.
| frequency | equipment class | purpose | ||
|---|---|---|---|---|
| 1 | 2023-08-24 | 2412 ~ 2472 | DTS - Digital Transmission System | Class II permissive change or modification of presently authorized equipment |
| 2 | 2019-10-03 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | Original Equipment |
| 3 | 2412 ~ 2462 | DTS - Digital Transmission System | ||
| 4 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX |
| app s | Applicant Information | |||||
|---|---|---|---|---|---|---|
| 1 2 3 4 | Effective |
2023-08-24
|
||||
| 1 2 3 4 |
2019-10-03
|
|||||
| 1 2 3 4 | Applicant's complete, legal business name |
HP Inc.
|
||||
| 1 2 3 4 | FCC Registration Number (FRN) |
0025126541
|
||||
| 1 2 3 4 | Physical Address |
3390 East Harmony Road
|
||||
| 1 2 3 4 |
Fort Collins, Colorado 80528
|
|||||
| 1 2 3 4 |
Fort Collins, CO
|
|||||
| 1 2 3 4 |
United States
|
|||||
| app s | TCB Information | |||||
| 1 2 3 4 | TCB Application Email Address |
c******@nacsemc.com
|
||||
| 1 2 3 4 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
| app s | FCC ID | |||||
| 1 2 3 4 | Grantee Code |
B94
|
||||
| 1 2 3 4 | Equipment Product Code |
SNPRC1950
|
||||
| app s | Person at the applicant's address to receive grant or for contact | |||||
| 1 2 3 4 | Name |
R**** P******** T******
|
||||
| 1 2 3 4 | Title |
US Canada Technical Regulations
|
||||
| 1 2 3 4 | Telephone Number |
970-8********
|
||||
| 1 2 3 4 | Fax Number |
000-0********
|
||||
| 1 2 3 4 |
r******@hp.com
|
|||||
| app s | Technical Contact | |||||
| n/a | ||||||
| app s | Non Technical Contact | |||||
| n/a | ||||||
| app s | Confidentiality (long or short term) | |||||
| 1 2 3 4 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 2 3 4 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
| 1 2 3 4 | Yes | |||||
| 1 2 3 4 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 03/31/2020 | ||||
| if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
| app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
| 1 2 3 4 | Is this application for software defined/cognitive radio authorization? | No | ||||
| 1 2 3 4 | Equipment Class | DTS - Digital Transmission System | ||||
| 1 2 3 4 | DSS - Part 15 Spread Spectrum Transmitter | |||||
| 1 2 3 4 | NII - Unlicensed National Information Infrastructure TX | |||||
| 1 2 3 4 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | 802.11a/b/g/n/ac (2.4 / 5 GHz) Wi-Fi radio + BT Radio Module | ||||
| 1 2 3 4 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
| 1 2 3 4 | Modular Equipment Type | Single Modular Approval | ||||
| 1 2 3 4 | Purpose / Application is for | Class II permissive change or modification of presently authorized equipment | ||||
| 1 2 3 4 | Original Equipment | |||||
| 1 2 3 4 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
| 1 2 3 4 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
| 1 2 3 4 | Grant Comments | C2PC for adding channels 12/13(20MHz) and 10/11(40MHz) for 2.4GHz WLAN through software enabling as described in this filing. Single modular approval for mobile RF exposure conditions. This device supports 20 and 40 MHz bandwidth modes. Co-transmission of this module with other transmitters requires a separate evaluation according to FCC multi-transmitter procedures. The host integrator must follow the integration instructions provided by the module manufacturer and ensure that the composite-system end product complies with the FCC requirements by a technical assessment or evaluation to the FCC rules and to KDB Publication 996369. The module antenna(s) must be installed to meet the RF exposure compliance separation distance of 20 cm and any additional testing and authorization process as required. The module grantee is responsible for providing the documentation to the system integrator on restrictions of use, for continuing compliance of the module. The host integrator installing this module into their product must ensure that the final composite product complies with the FCC requirements by a technical assessment or evaluation to the FCC rules, including the transmitter operation and should refer to guidance in KDB 996369. Approval is limited to OEM installation only. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end user has no manual instructions to remove or install the device. | ||||
| 1 2 3 4 | Single modular approval for mobile RF exposure conditions. Co-transmission of this module with other transmitters requires a separate evaluation according to FCC multi-transmitter procedures. The host integrator must follow the integration instructions provided by the module manufacturer and ensure that the composite-system end product complies with the FCC requirements by a technical assessment or evaluation to the FCC rules and to KDB Publication 996369. The module antenna(s) must be installed to meet the RF exposure compliance separation distance of 20 cm and any additional testing and authorization process as required. The module grantee is responsible for providing the documentation to the system integrator on restrictions of use, for continuing compliance of the module. The host integrator installing this module into their product must ensure that the final composite product complies with the FCC requirements by a technical assessment or evaluation to the FCC rules, including the transmitter operation and should refer to guidance in KDB 996369. Approval is limited to OEM installation only. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end user has no manual instructions to remove or install the device. | |||||
| 1 2 3 4 | Single modular approval for mobile RF exposure conditions. This device supports 20 and 40 MHz bandwidth modes. Co-transmission of this module with other transmitters requires a separate evaluation according to FCC multi-transmitter procedures. The host integrator must follow the integration instructions provided by the module manufacturer and ensure that the composite-system end product complies with the FCC requirements by a technical assessment or evaluation to the FCC rules and to KDB Publication 996369. The module antenna(s) must be installed to meet the RF exposure compliance separation distance of 20 cm and any additional testing and authorization process as required. The module grantee is responsible for providing the documentation to the system integrator on restrictions of use, for continuing compliance of the module. The host integrator installing this module into their product must ensure that the final composite product complies with the FCC requirements by a technical assessment or evaluation to the FCC rules, including the transmitter operation and should refer to guidance in KDB 996369. Approval is limited to OEM installation only. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end user has no manual instructions to remove or install the device. | |||||
| 1 2 3 4 | Single modular approval for mobile RF exposure conditions. This device supports 20, 40 and 80 MHz bandwidth modes. Co-transmission of this module with other transmitters requires a separate evaluation according to FCC multi-transmitter procedures. The host integrator must follow the integration instructions provided by the module manufacturer and ensure that the composite-system end product complies with the FCC requirements by a technical assessment or evaluation to the FCC rules and to KDB Publication 996369. The module antenna(s) must be installed to meet the RF exposure compliance separation distance of 20 cm and any additional testing and authorization process as required. The module grantee is responsible for providing the documentation to the system integrator on restrictions of use, for continuing compliance of the module. The host integrator installing this module into their product must ensure that the final composite product complies with the FCC requirements by a technical assessment or evaluation to the FCC rules, including the transmitter operation and should refer to guidance in KDB 996369. Approval is limited to OEM installation only. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end user has no manual instructions to remove or install the device. | |||||
| 1 2 3 4 | Is there an equipment authorization waiver associated with this application? | No | ||||
| 1 2 3 4 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
| app s | Test Firm Name and Contact Information | |||||
| 1 2 3 4 | Firm Name |
Bureau Veritas CPS(H.K.) Ltd., Taoyuan Branch Hsin
|
||||
| 1 2 3 4 |
Bureau Veritas CPS(H.K.) Ltd., Taoyuan Branch
|
|||||
| 1 2 3 4 | Name |
K****** L********
|
||||
| 1 2 3 4 |
E******** L******
|
|||||
| 1 2 3 4 | Telephone Number |
+886-********
|
||||
| 1 2 3 4 |
886-3******** Extension:
|
|||||
| 1 2 3 4 | Fax Number |
+886-********
|
||||
| 1 2 3 4 |
+886-********
|
|||||
| 1 2 3 4 |
k******@bureauveritas.com
|
|||||
| 1 2 3 4 |
e******@tw.bureauveritas.com
|
|||||
| Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 1 | 1 | 15C | CC | 2402 | 2480 | 0.005 | |||||||||||||||||||||||||||||||||||
| 1 | 2 | 15C | CC | 2412 | 2472 | 0.516 | |||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 2 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0080000 | |||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 3 | 1 | 15C | CC | 2402 | 2480 | 0.005 | |||||||||||||||||||||||||||||||||||
| 3 | 2 | 15C | CC | 2412 | 2462 | 0.516 | |||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 4 | 1 | 15E | CC | 5180 | 5240 | 0.156 | |||||||||||||||||||||||||||||||||||
| 4 | 2 | 15E | CC ND | 5260 | 5320 | 0.157 | |||||||||||||||||||||||||||||||||||
| 4 | 3 | 15E | CC ND | 5500 | 5720 | 0.165 | |||||||||||||||||||||||||||||||||||
| 4 | 4 | 15E | CC | 5745 | 5825 | 0.146 | |||||||||||||||||||||||||||||||||||
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC