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HP Photosmart Premium Fax C309 series Contents 1 Finish setting up the HP Photosmart Add the HP Photosmart to a network...................................................................................................................................3 Set up a Bluetooth connection.............................................................................................................................................8 Set up the HP Photosmart for faxing..................................................................................................................................10 2 Get to know the HP Photosmart Printer parts........................................................................................................................................................................27 Control panel features........................................................................................................................................................27 Control panel features (HP Photosmart Premium Fax C309b series)................................................................................28 Display icons......................................................................................................................................................................29 4 Print Print documents.................................................................................................................................................................39 Print photos........................................................................................................................................................................40 Print on a CD/DVD.............................................................................................................................................................45 Print a creative project........................................................................................................................................................48 Print a Web page................................................................................................................................................................52 Print forms and templates..................................................................................................................................................53 5 Scan Scan to a computer............................................................................................................................................................57 Scan to a memory card or USB storage device.................................................................................................................58 6 Copy Copy text or mixed documents...........................................................................................................................................61 7 Copy (HP Photosmart Premium Fax C309b series) Copy text or mixed documents...........................................................................................................................................67 8 Reprint photos..................................................................................................................................................................69 9 Fax Send a fax..........................................................................................................................................................................71 Receive a fax......................................................................................................................................................................75 10 Save photos Save photos to your computer...........................................................................................................................................77 Back up photos to a USB storage device...........................................................................................................................78 11 Work with cartridges Check the estimated ink levels...........................................................................................................................................79 Order ink supplies..............................................................................................................................................................80 Replace the cartridges.......................................................................................................................................................80 Cartridge warranty information...........................................................................................................................................82 12 Solve a problem HP warranty and support....................................................................................................................................................83 Setup troubleshooting........................................................................................................................................................86 Print quality troubleshooting...............................................................................................................................................94 Print troubleshooting........................................................................................................................................................124 Memory card troubleshooting...........................................................................................................................................127 Scan troubleshooting........................................................................................................................................................131 Copy troubleshooting.......................................................................................................................................................132 Fax troubleshooting..........................................................................................................................................................138 Errors................................................................................................................................................................................176 1 14 Technical information Notice...............................................................................................................................................................................225 Cartridge chip information................................................................................................................................................225 Specifications...................................................................................................................................................................226 Environmental product stewardship program...................................................................................................................228 Regulatory notices............................................................................................................................................................231 Regulatory wireless statements.......................................................................................................................................233 Regulatory telecommunication notices.............................................................................................................................235 Index......................................................................................................................................................................................239 2 1 Finish setting up the HP Photosmart Add the HP Photosmart to a network Set up a Bluetooth connection Set up the HP Photosmart for faxing Add the HP Photosmart to a network Wired (Ethernet network) Wireless with a router (infrastructure network) Wireless without a router (ad hoc connection) Wired (Ethernet network) Before you connect the HP Photosmart to a network, make sure you have all of the required materials.
A functional Ethernet network that includes a router, switch, or hub with an Ethernet port.
CAT-5 Ethernet cable. Although standard Ethernet cables look similar to standard telephone cables, they are not interchangeable. There is a different number of wires in each one, and each has a different connector. An Ethernet cable connector
(also called an RJ-45 connector) is wider and thicker and always has 8 contacts on the end. A phone connector has between 2 and 6 contacts.
A desktop computer or laptop with an Ethernet connection. NOTE: The HP Photosmart supports both 10 Mbps and 100 Mbps Ethernet networks. If you are purchasing, or have purchased, a network interface card (NIC), make sure it can operate at either speed. To connect the HP Photosmart to the network 1. Remove the yellow plug from the back of the HP Photosmart. 2. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart. Add the HP Photosmart to a network 3 Chapter 1 3. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch. 4. Once you have connected the HP Photosmart to the network, install the software. To install the Windows HP Photosmart Software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the product into the CD-ROM drive on your computer and follow the onscreen instructions. If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-up messages, you must always accept or allow the pop-up messages. 3. 4. On the Connection Type screen, select Through the network, and then click Next. The Searching screen appears as the Setup program searches for the product on the network. 5. On the Printer Found screen, verify that the printer description is correct. If more than one printer is found on the network, the Printers Found screen appears. Select the product you want to connect. 6. Follow the prompts to install the software. When you have finished installing the software, the product is ready for use. If you disabled any virus detection software on your computer, make sure to enable it again. 7. 8. To test your network connection, go to your computer and print a self-test report to the product. Wireless with a router (infrastructure network) To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will need the following:
A wireless 802.11 network that includes a wireless router or access point.
A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on.
Broadband Internet access (recommended) such as cable or DSL. If you connect the HP Photosmart on a wireless network that has Internet access, HP recommends that you use a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP).
Network name (SSID).
WEP key or WPA Passphrase (if needed). 4 Finish setting up the HP Photosmart To connect the HP Photosmart to wireless network Do one of the following:
Use Windows Connect Now a. Turn on wireless radio.
Press Setup.
Highlight Network and press OK.
Highlight Wireless Radio and press OK.
Highlight On and press OK. Insert memory with your network settings. b. c. Connect to wireless network.
Highlight Yes, set up printer on network using wireless settings on memory device and press OK.
Press OK to print a network configuration page. Install software. d. Use SecureEasySetup a. Activate SecureEasySetup on your router or access point. b. Turn on wireless radio.
Press Setup.
Highlight Network and press OK.
Highlight Wireless Radio and press OK.
Highlight On and press OK. c. Start Wireless Setup Wizard.
Highlight Wireless Setup Wizard and press OK. d. Connect to wireless network.
Follow the prompts on display to complete connection.
Press OK to print a network configuration page. Install software. e. Use Wireless Setup Wizard a. Write down your network name (SSID) and WEP key or WPA passphrase. b. Turn on wireless radio.
Press Setup.
Highlight Network and press OK.
Highlight Wireless Radio and press OK.
Highlight On and press OK. c. Start Wireless Setup Wizard.
Highlight Wireless Setup Wizard and press OK. d. Connect to wireless network.
The setup wizard searches for available networks, and then displays list of detected network names
(SSIDs).
Highlight your network name and press OK e. Follow prompts.
Follow the prompts on display to complete connection.
Press OK to print a network configuration page. Install software. f. Wireless without a router (ad hoc connection) Use this section if you want to connect the HP Photosmart to a wireless-capable computer without using a wireless router or access point. Add the HP Photosmart to a network 5 Chapter 1 There are two methods you may use to connect the HP Photosmart to your computer using an ad hoc wireless network connection. Once connected, you can install the HP Photosmart software. Turn on the wireless radio for the HP Photosmart and the wireless radio on your computer. On your computer, connect to the network name (SSID) hpsetup, which is the default ad hoc network created by the HP Photosmart. If the HP Photosmart was previously configured for a different network, use Restore Network Defaults to restore the default ad hoc profile of hpsetup. OR Use an ad hoc network profile on your computer to connect to the product. If your computer is not currently configured with an ad hoc network profile, consult the Help file for your computer Operating System for the proper method to create an ad hoc profile on your computer. Once the ad hoc network profile has been created, run the Wireless Setup Wizard from the Network menu on the HP Photosmart and select the ad hoc network profile you created on your computer. NOTE: An ad hoc connection can be used if you do not have a wireless router or access point but do have a wireless radio on your computer. However, an ad hoc connection may result in a lower level of network security and possibly reduced performance when compared to an infrastructure network connection using a wireless router or access point. To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have a wireless network adapter and an ad hoc profile. To create a network profile NOTE: The product comes configured with a network profile with hpsetup as the network name (SSID). However, for security and privacy HP recommends you create a new network profile on your computer as described here. In the Control Panel, double-click Network Connections. 1. 2. On the Network Connections window, right-click the Wireless Network Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see Disable on the menu, the wireless connection is already enabled. 3. Right-click the Wireless Network Connection icon, and then click Properties. 4. Click the Wireless Networks tab. 5. Select the Use Windows to configure my wireless network settings check box. 6. Click Add, and then do the following:
a. In Network name (SSID) box, type in a unique network name of your choice. NOTE: The network name is case sensitive, so it is important to remember any uppercase (capital) and lowercase (small) letters. b. c. If there is a Network Authentication list, select Open. Otherwise, go to the next step. In the Data encryption list, select WEP. NOTE:
a WEP key in order to secure your network. It is possible to create a network that does not use a WEP key. However, HP recommends using 6 Finish setting up the HP Photosmart d. Make sure that the check box is not selected next to The key is provided for me automatically. If it is selected, click the check box to clear it. In the Network key box, type a WEP key that has exactly 5 or exactly 13 alphanumeric (ASCII) characters. For example, if you enter 5 characters, you might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination of your choosing.) Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit encryption. In the Confirm network key box, type the same WEP key you typed in the previous step. e. f. NOTE: You must remember the exact uppercase (capital) and lowercase (small) letters. If you enter your WEP key incorrectly on the product, the wireless connection will fail. g. Write down the WEP key exactly as you typed it, including uppercase and lowercase letters. h. Select the check box for This is a computer-to-computer (ad hoc) network; wireless access points are not used. i. Click OK to close the Wireless network properties window, and then click OK again. j. Click OK again to close the Wireless Network Properties Connection window. Using the LAN card configuration program, create a network profile that has the following values:
Network name (SSID): Mynetwork (example only) NOTE: You should create a network name that is unique and easy for you to remember. Just remember that the network name is case-sensitive. Therefore, you must remember which letters are uppercase and lowercase. Communication mode: ad hoc Encryption: enabled To connect to a wireless ad hoc network 1. Press Setup. 2. Press the down arrow button until Network is highlighted, and then press OK. 3. Press the down arrow button to highlight Wireless Setup Wizard, and then press OK. This runs the Wireless Setup Wizard. The setup wizard searches for available networks, and then displays a list of detected network names (SSIDs). The infrastructure networks appear first in the list, followed by available ad hoc networks. The networks with the strongest signal appear first, the weakest appear last. 4. On the display, look for the network name you created on your computer (for example, Mynetwork). 5. Use the arrow buttons to highlight the network name, and then press OK. If you found your network name and selected it, go on to step 6. If you do not see your network name in the list a. Select Enter a New Network Name (SSID). The visual keyboard appears. b. Enter the SSID. Use the arrow buttons on the control panel to highlight a letter or number on the visual keyboard, and then press OK to select it. NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. Add the HP Photosmart to a network 7 Chapter 1 c. When you are finished entering the new SSID, use the arrow buttons to highlight Done on the visual keyboard, and then press OK. If the product is unable to discover the network based on the network name you entered, you will TIP:
see the following prompts. You may want to move the product closer to the computer and try running the Wireless Setup Wizard again to automatically discover the network. d. Press the down arrow button until Ad Hoc is highlighted, and then press OK. e. Press the down arrow button until Yes, my network uses WEP encryption is highlighted, and then press OK. The visual keyboard displays. If you do not want to use WEP encryption, press the down arrow button until No, my network does not use encryption is highlighted, and then press OK. Go to step 7. If prompted, enter your WEP key as follows. Otherwise go to step 7. a. Use the arrow buttons to highlight a letter or number on the visual keyboard, and then press OK to select it. 6. NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. b. When you are finished entering the WEP key, use the arrow buttons to highlight Done on the visual keyboard. 7. Press OK again to confirm. The product will attempt to connect to the SSID. If a message says you entered an invalid WEP key, check the key you wrote down for your new network, follow the prompts to correct the WEP key, and then try again. 8. When the product connects successfully to the network, go to your computer to install the software. NOTE: You can print the Wireless Network Test report at the end of a successful Wireless Setup Wizard connection which can help identify any potential future issues with the network setup. To install the Windows HP Photosmart software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the HP Photosmart into the CD-ROM drive on your computer and follow the onscreen instructions. If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-up messages, you must always accept or allow the pop-up messages. 3. 4. On the Connection Type screen, select Through the network, and then click Next. The Searching screen appears as the Setup program searches for the HP Photosmart on the network. 5. On the Printer Found screen, verify that the printer description is correct. If more than one printer is found on the network, the Printers Found screen appears. Select the HP Photosmart you want to connect. 6. Follow the prompts to install the software. When you have finished installing the software, the HP Photosmart is ready for use. If you disabled any virus detection software on your computer, make sure to enable it again. 7. 8. To test your network connection, go to your computer and print a self-test report to the HP Photosmart. Set up a Bluetooth connection A Bluetooth connection provides a quick and easy way to print images from a Bluetooth-enabled computer without using a cable. With a Bluetooth connection you can access many of the same printing features as with a USB connection. For example, you can check the printer status, as well as the estimated amount of ink remaining in your ink cartridges. NOTE: The only software functionality available with a Bluetooth connection is printing. Scanning and software-
based copying cannot be done over a Bluetooth connection. However, stand-alone copy functions are still available. Before you print, you must connect an HP Bluetooth Adapter to the HP Photosmart. 8 Finish setting up the HP Photosmart You must have Windows Vista or Windows XP and either the Microsoft Bluetooth Protocol Stack or the Widcomm Bluetooth Protocol Stack installed in order to connect the HP Photosmart. It is possible to have both the Microsoft Stack and the Widcomm Stack on your computer, but you use only one of them to connect the HP Photosmart. Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth Protocol Stack. The Microsoft stack allows you to install an external Bluetooth adapter automatically. If your Bluetooth adapter supports the Microsoft stack but it does not install automatically, then you do not have the Microsoft stack on your computer. Check the documentation that came with the Bluetooth adapter to see if it supports the Microsoft stack. Widcomm stack: If you have an HP computer with Bluetooth built in then your computer has the Widcomm stack. If you have an HP computer and plug in an HP Bluetooth Adapter, it will install automatically using the Widcomm stack. To connect the HP Photosmart with a Bluetooth connection, you will need the following:
A Bluetooth capable device (such as a PDA, camera phone, or computer)
An HP Bluetooth Adapter Some Bluetooth products exchange device addresses when they communicate with each other, so you might also need to find out the device address of the HP Photosmart in order to establish a connection. To find out the device address of the product 1. 2. Press Setup. Insert the HP Bluetooth Adapter into the front USB port. 3. Press the down arrow button until Bluetooth is highlighted, and then press OK. 4. Press the down arrow button until Device Address is highlighted, and then press OK. The Device Address appears, which is read only. 5. Make a note of the device address. You might need it later. To install and print using the Microsoft stack 1. Make sure that you have installed the product software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth connection to the product, install the USB connection first. For more information, see the Start Here guide. However, if you do not want a USB connection, select Directly to the computer on the Connection Type screen. Also, on the Connect Your Device Now screen, select the check box next to If you are unable to connect your device now... at the bottom of the screen. 2. Attach an HP Bluetooth Adapter to the front USB port of the product. 3. If you are using an external Bluetooth adapter for your computer, make sure your computer is started and then attach the Bluetooth adapter to a USB port on the computer. If you have Windows Vista or Windows XP with Service Pack 2, the Bluetooth drivers are installed automatically. If you are prompted to select a Bluetooth profile, select HCRP. If your computer has Bluetooth built in, just make sure the computer is started. 4. On the Windows taskbar, click Start, and then click Printers and Faxes (or click Control Panel, and then Printers). 5. Double-click the Add Printer icon (or click Add a printer). 6. Click Next, and then select A Bluetooth Printer. 7. Follow the onscreen instructions to finish the installation. 8. Print as you would to any printer. Set up a Bluetooth connection 9 Chapter 1 To install and print using the Widcomm stack 1. Make sure that you have installed the product software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth connection to the product, install the USB connection first. For more information, see the Start Here guide. However, if you do not want a USB connection, select Directly to the computer on the Connection Type screen. Also, on the Connect Your Device Now screen, select the check box next to If you are unable to connect your device now... at the bottom of the screen. 2. Attach an HP Bluetooth Adapter to the front USB port. 3. Click the My Bluetooth Places icon on the desktop or in the taskbar. 4. Click View devices in range. 5. Once the available devices are discovered, double-click the name of the product to finish the installation. 6. Print as you would to any printer. Set up the HP Photosmart for faxing Before you begin setting up the HP Photosmart for faxing, determine which kind of phone system your country/
region uses. The instructions for setting up the HP Photosmart for faxing differ depending on whether you have a serial- or parallel-type phone system. If you do not see your country/region listed in the table below, you probably have a serial-type phone system. In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the HP Photosmart. Instead, all equipment must be connected at the telephone wall jack. NOTE:
In some countries/regions that use serial-type phone systems, the phone cord that came with the HP Photosmart might have an additional wall plug attached to it. This enables you to connect other telecom devices to the wall jack where you plug in the HP Photosmart. If your country/region is listed in the table below, you probably have a parallel-type telephone system. In a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the
"2-EXT" port on the back of the HP Photosmart. NOTE:
with the HP Photosmart to connect the HP Photosmart to the telephone wall jack. If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied Countries/regions with a parallel-type phone system Argentina Australia Canada Colombia Indonesia Korea Mexico Portugal Singapore Thailand Vietnam Chile Greece Ireland Latin America Philippines Russia Spain USA Brazil China India Japan Malaysia Poland Saudi Arabia Taiwan Venezuela 10 Finish setting up the HP Photosmart If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. See the following sections to set up the HP Photosmart for faxing:
Choose the correct fax setup for your home or office Select your fax setup case Additional fax setup information Choose the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP Photosmart. This is important because you might need to connect some of your existing office equipment directly to the HP Photosmart, and you might also need to change some fax settings before you can fax successfully. To determine the best way to set up the HP Photosmart in your home or office, first read through the questions in this section and record your answers. Next, refer to the table in the following section and choose the recommended setup case based on your answers. Make sure to read and answer the following questions in the order they are presented. 1. Do you have a digital subscriber line (DSL) service through your telephone company? (DSL might be called ADSL in your country/region.)
Yes, I have DSL.
No. If you answered Yes, proceed directly to Case B: Set up the HP Photosmart with DSL. You do not need to continue answering questions. If you answered No, please continue answering questions. 2. Do you have a private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system?
If you answered Yes, proceed directly to Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line. You do not need to continue answering questions. If you answered No, please continue answering questions. 3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns?
Yes, I have distinctive ring.
No. If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service on the same line. You do not need to continue answering questions. If you answered No, please continue answering questions. Are you unsure if you have distinctive ring? Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each phone number will have a different ring pattern. For example, you can have single, double, and triple rings for the different numbers. You might assign one phone number with a single ring to your voice calls, and another phone number with double rings to your fax calls. This allows you to tell the difference between voice and fax calls when the phone rings. 4. Do you receive voice calls at the same phone number you will use for fax calls on the HP Photosmart?
Yes, I receive voice calls.
No. Please continue answering questions. 5. Do you have a computer dial-up modem on the same phone line as the HP Photosmart?
Yes, I have a computer dial-up modem.
No. Set up the HP Photosmart for faxing 11 Chapter 1 Are you unsure if you use a computer dial-up modem? If you answer Yes to any of the following questions, you are using a computer dial-up modem:
Do you send and receive faxes directly to and from your computer software applications through a dial-up connection?
Do you send and receive e-mail messages on your computer through a dial-up connection?
Do you access the Internet from your computer through a dial-up connection?
Please continue answering questions. 6. Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the HP Photosmart?
Yes, I have an answering machine.
No. Please continue answering questions. 7. Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the HP Photosmart?
Yes, I have a voice mail service.
No. After you have completed answering the questions, proceed to the following section to select your fax setup case. Select your fax setup case Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP Photosmart, you are ready to choose the best setup case for your home or office. From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system. Step-by-step instructions are included for each case in the sections that follow. If you have answered all the questions in the previous section and have none of the described equipment or services, choose "None" from the first column in the table. If your home or office setup is not described in this section, set up the HP Photosmart as you would a NOTE:
regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP Photosmart. If you use another phone cord, you might experience problems sending and receiving faxes. Other equipment/services sharing your fax line Recommended fax setup for parallel-
type phone systems Recommended fax setup for serial-
type phone systems None
(You answered No to all questions.) DSL service
(You answered Yes to question 1 only.) PBX or ISDN system
(You answered Yes to question 2 only.) Distinctive ring service
(You answered Yes to question 3 only.) Voice calls
(You answered Yes to question 4 only.) Voice calls and voice mail service
(You answered Yes to questions 4 and 7 only.) Computer dial-up modem Case A: Separate fax line (no voice calls received) Case A: Separate fax line (no voice calls received) Case B: Set up the HP Photosmart with DSL Case B: Set up the HP Photosmart with DSL Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer dial-up modem (no voice calls received) Not applicable. 12 Finish setting up the HP Photosmart
(continued) Other equipment/services sharing your fax line Recommended fax setup for parallel-
type phone systems Recommended fax setup for serial-
type phone systems
(You answered Yes to question 5 only.) Voice calls and computer dial-up modem
(You answered Yes to questions 4 and 5 only.) Voice calls and answering machine
(You answered Yes to questions 4 and 6 only.) Voice calls, computer dial-up modem, and answering machine
(You answered Yes to questions 4, 5, and 6 only.) Voice calls, computer dial-up modem, and voice mail service
(You answered Yes to questions 4, 5, and 7 only.) Related topics Additional fax setup information Case H: Shared voice/fax line with computer dial-up modem Not applicable. Case I: Shared voice/fax line with answering machine Not applicable. Case J: Shared voice/fax line with computer dial-up modem and answering machine Not applicable. Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable. Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the HP Photosmart as described in this section. Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with a separate fax line 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Turn on the Auto Answer setting. 3. 4. Run a fax test.
(Optional) Change the Rings to Answer setting to the lowest setting (two rings). Set up the HP Photosmart for faxing 13 Chapter 1 When the phone rings, the HP Photosmart will answer automatically after the number of rings you set in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP Photosmart with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP Photosmart. The DSL filter removes the digital signal that can interfere with the HP Photosmart, so the HP Photosmart can communicate properly with the phone line. (DSL might be called ADSL in your country/region.) NOTE:
faxes with the HP Photosmart. If you have a DSL line and you do not connect the DSL filter, you will not be able to send and receive Back view of the HP Photosmart 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 3. Connect the DSL filter cord to the telephone wall jack. If you have other office equipment or services attached to this phone line, such as a distinctive ring NOTE:
service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines. 4. Run a fax test. 14 Finish setting up the HP Photosmart Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following:
If you are using either a PBX or an ISDN converter/terminal adaptor, connect the HP Photosmart to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible. NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. If you are using a PBX phone system, set the call waiting tone to "off". NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call waiting tone will interfere with any fax transmission, and you will not be able to send or receive faxes with the HP Photosmart. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. If you are using a PBX phone system, dial the number for an outside line before dialing the fax number. Make sure you use the supplied cord to connect from the telephone wall jack to the HP Photosmart. If you do not, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, you can purchase a coupler from your local electronics store and extend it. Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the HP Photosmart as described in this section. Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with a distinctive ring service 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Turn on the Auto Answer setting. Set up the HP Photosmart for faxing 15 Chapter 1 3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. NOTE: By default, the HP Photosmart is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the HP Photosmart might answer both voice calls and fax calls or it might not answer at all.
(Optional) Change the Rings to Answer setting to the lowest setting (two rings). 4. 5. Run a fax test. The HP Photosmart will automatically answer incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP Photosmart as described in this section. Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port 3 Telephone (optional) To set up the HP Photosmart with a shared voice/fax line 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Now you need to decide how you want the HP Photosmart to answer calls, automatically or manually:
If you set up the HP Photosmart to answer calls automatically, it answers all incoming calls and receives faxes. The HP Photosmart will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP Photosmart answers the call. To set up the HP Photosmart to answer calls automatically, turn on the Auto Answer setting. If you set up the HP Photosmart to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes. To set up the HP Photosmart to answer calls manually, turn off the Auto Answer setting. 3. Run a fax test. 16 Finish setting up the HP Photosmart 4. Plug your phone into the telephone wall jack. 5. Do one of the following, depending on your phone system:
If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart, and then connect a phone to this port. If you have a serial-type phone system, you might plug your phone directly on top of the HP Photosmart cable which has a wall plug attached to it. If you pick up the phone before the HP Photosmart answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. Case F: Shared voice/fax line with voice mail If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with voice mail 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Turn off the Auto Answer setting. 3. Run a fax test. You must be available to respond in person to incoming fax calls, or the HP Photosmart cannot receive faxes. Case G: Fax line shared with computer dial-up modem (no voice calls received) If you have a fax line on which you receive no voice calls, and you also have a computer dial-up modem connected on this line, set up the HP Photosmart as described in this section. Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. Set up the HP Photosmart for faxing 17 Chapter 1 Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port 3 Computer with modem To set up the HP Photosmart with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP Photosmart. 3. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE:
will not be able to receive faxes. If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart
(Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Turn on the Auto Answer setting. 6. 7. Run a fax test. When the phone rings, the HP Photosmart will answer automatically after the number of rings you set in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case H: Shared voice/fax line with computer dial-up modem If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem connected on this phone line, set up the HP Photosmart as described in this section. Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not 18 Finish setting up the HP Photosmart use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Example of a parallel splitter If your computer has two phone ports, set up the HP Photosmart as described below. Back view of the HP Photosmart 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP Photosmart. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE:
will not be able to receive faxes. If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart Set up the HP Photosmart for faxing 19 Chapter 1 6. Now you need to decide how you want the HP Photosmart to answer calls, automatically or manually:
If you set up the HP Photosmart to answer calls automatically, it answers all incoming calls and receives faxes. The HP Photosmart will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP Photosmart answers the call. To set up the HP Photosmart to answer calls automatically, turn on the Auto Answer setting. If you set up the HP Photosmart to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes. To set up the HP Photosmart to answer calls manually, turn off the Auto Answer setting. 7. Run a fax test. If you pick up the phone before the HP Photosmart answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the HP Photosmart as described in this section. Back view of the HP Photosmart 1 Telephone wall jack 2 "IN" port on your answering machine 3 "OUT" port on your answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the HP Photosmart. If you do not connect your answering machine directly to the HP Photosmart, fax tones from a NOTE:
sending fax machine might be recorded on your answering machine, and you probably will not be able to receive faxes with the HP Photosmart. 20 Finish setting up the HP Photosmart 3. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 4.
(Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. If your answering machine does not let you connect an external phone, you can purchase and use NOTE:
a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the HP Photosmart. You can use standard phone cords for these connections. 5. Turn on the Auto Answer setting. 6. Set your answering machine to answer after a low number of rings. 7. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) 8. Run a fax test. When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP Photosmart monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the HP Photosmart will emit fax reception tones and receive the fax; if there are no fax tones, the HP Photosmart stops monitoring the line and your answering machine can record a voice message. Case J: Shared voice/fax line with computer dial-up modem and answering machine If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem and answering machine connected on this phone line, set up the HP Photosmart as described in this section. Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set the HP Photosmart with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Example of a parallel splitter If your computer has two phone ports, set up the HP Photosmart as described below. Back view of the HP Photosmart Set up the HP Photosmart for faxing 21 Chapter 1 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP Photosmart. 3. Unplug your answering machine from the telephone wall jack, and connect it to the OUT port on the back of your computer modem. This allows a direct connection between the HP Photosmart and your answering machine, even though the computer modem is connected first in line. If you do not connect your answering machine in this way, fax tones from a sending fax machine NOTE:
might be recorded on your answering machine, and you might not be able to receive faxes with the HP Photosmart. 4. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 5.
(Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. If your answering machine does not let you connect an external phone, you can purchase and use NOTE:
a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the HP Photosmart. You can use standard phone cords for these connections. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE:
will not be able to receive faxes. If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart 7. Turn on the Auto Answer setting. 22 Finish setting up the HP Photosmart 8. Set your answering machine to answer after a low number of rings. 9. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) 10. Run a fax test. When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP Photosmart monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the HP Photosmart will emit fax reception tones and receive the fax; if there are no fax tones, the HP Photosmart stops monitoring the line and your answering machine can record a voice message. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Example of a parallel splitter If your computer has two phone ports, set up the HP Photosmart as described below. Back view of the HP Photosmart Set up the HP Photosmart for faxing 23 Chapter 1 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP Photosmart. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE:
will not be able to receive faxes. If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart 6. Turn off the Auto Answer setting. 7. Run a fax test. You must be available to respond in person to incoming fax calls, or the HP Photosmart cannot receive faxes. Additional fax setup information For additional fax setup information, in specific countries/regions, see the Fax Configuration Web site listed below. Austria Germany Switzerland (French) Switzerland (German) United Kingdom 24 Finish setting up the HP Photosmart www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig
(continued) Spain The Netherlands Belgium (France) Belgium (Dutch) Portugal Sweden Finland Denmark Norway Ireland France Italy South Africa Poland Russia North America www.hp.com/es/faxconfig www.hp.com/nl/faxconfig www.hp.com/be/fr/faxconfig www.hp.com/be/nl/faxconfig www.hp.com/pt/faxconfig www.hp.com/se/faxconfig www.hp.com/fi/faxconfig www.hp.com/dk/faxconfig www.hp.com/no/faxconfig www.hp.com/ie/faxconfig www.hp.com/fr/faxconfig www.hp.com/it/faxconfig www.hp.com/za/faxconfig www.hp.pl/faxconfig www.hp.ru/faxconfig www.hp.com/us/faxsetup Set up the HP Photosmart for faxing 25 Chapter 1 26 Finish setting up the HP Photosmart 2 Get to know the HP Photosmart Printer parts Control panel features Control panel features (HP Photosmart Premium Fax C309b series) Display icons Printer parts Printer parts Automatic document feeder Color graphics display (also referred to as the display) Output tray Paper-width guide for the main input tray Paper-length guide for the main input tray Main input tray (also referred to as the input tray) Paper tray extender (also referred to as the tray extender) Photo tray Paper-width and paper-length guides for the photo tray Cartridge door 1 2 3 4 5 6 7 8 9 10 11 Memory card slots and Photo light 11a Photo light 11b Front USB port for your camera or other storage device 11c Memory card slot for Memory Stick cards 11d Memory card slot for Secure Digital and xD cards 11e Memory card slot for CompactFlash cards 12 13 14 15 16 17 18 19 20 21 22 23 24 Control panel CD/DVD tray access handle CD/DVD tray CD/DVD holder storage area CD/DVD holder Lid Glass Lid backing Rear USB port Ethernet port Power connection (Use only with the power adapter supplied by HP.) 1-LINE (fax) and 2-EXT (phone) ports Two-sided printing accessory Control panel features Control panel features Control panel features 27 Chapter 2 Attention light: Indicates a problem occurred. See the display for more information. 1 2 Menu: Presents a set of options related to the current display. 3 4 5 6 7 8 9 10 Cancel: Stops the current operation. 11 Zoom In: Zooms in on a photo. Use this button together with the arrows on the directional pad to crop the photo before Home: Returns to the Home screen (the default screen when you turn on the product). OK: Selects a menu setting, value, or photo. Directional pad: Navigates through photos and menu options. Back: Returns to the previous screen. 2-Sided: Opens the 2-sided menu where you can change settings to make 2-sided copies and faxes. Setup: Opens the Setup menu where you can change product settings and perform maintenance functions. Help: Provides help about the current display. printing. 12 Zoom Out: Zooms out to show more of a photo. 13 Red-Eye Removal: Turns the Red-eye Removal feature on or off. The setting applies to all the photos in the print queue. 14 Print Photos: Prints the photos selected on your memory card. If no photos are currently selected, the product prints the photo currently showing on the display. 15 Photo Reprints: Makes a copy of an original photo placed on the glass. 16 Start Scan: Opens the Scan Menu where you can select a destination for your scan. 17 Quick Forms: Prints a variety of blank forms, such as school paper, music paper, mazes, and checklists. 18 Start Copy: Starts a black-and-white or color copy. 19 Auto Answer: Turns the Auto Answer feature on or off. The recommended setting varies depending on the services and equipment on your phone line. 20 Start Fax: Sends or receives a black-and-white or color fax. 21 Keypad: Enters fax numbers, values, or text. 22 Symbols: Enters symbols and asterisks for fax-related tasks. 23 Space: Enters spaces and pound signs for fax-related tasks. 24 On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, then unplug the power cord. 25 Bluetooth indicator light: Indicates that the product is connected to a Bluetooth device. 26 Wireless network indicator light: Indicates that the product is connected to a wireless network. 27 CD/DVD access door handle: Lowers the CD/DVD tray. Control panel features (HP Photosmart Premium Fax C309b series) Control panel features (HP Photosmart Premium Fax C309b series) 28 Get to know the HP Photosmart Attention light: Indicates a problem occurred. See the display for more information. 1 2 Menu: Presents a set of options related to the current display. 3 4 5 6 7 8 9 10 Cancel: Stops the current operation. 11 Zoom In: Zooms in on a photo. Use this button together with the arrows on the directional pad to crop the photo before Home: Returns to the Home screen (the default screen when you turn on the product). OK: Selects a menu setting, value, or photo. Directional pad: Navigates through photos and menu options. Back: Returns to the previous screen. 2-Sided: Opens the 2-sided menu where you can change settings to make 2-sided copies and faxes. Setup: Opens the Setup menu where you can change product settings and perform maintenance functions. Help: Provides help about the current display. printing. 12 Zoom Out: Zooms out to show more of a photo. 13 Red-Eye Removal: Turns the Red-eye Removal feature on or off. The setting applies to all the photos in the print queue. 14 Print Photos: Prints the photos selected on your memory card. If no photos are currently selected, the product prints the photo currently showing on the display. 15 This feature is not supported. 16 Start Scan: Opens the Scan Menu where you can select a destination for your scan. 17 Quick Forms: Prints a variety of blank forms, such as school paper, music paper, mazes, and checklists. 18 Start PC Copy: Starts a black-and-white or color copy from your computer. 19 Auto Answer: Turns the Auto Answer feature on or off. The recommended setting varies depending on the services and equipment on your phone line. 20 Start Fax: Sends or receives a black-and-white or color fax. 21 Keypad: Enters fax numbers, values, or text. 22 Symbols: Enters symbols and asterisks for fax-related tasks. 23 Space: Enters spaces and pound signs for fax-related tasks. 24 On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, then unplug the power cord. 25 Bluetooth indicator light: Indicates that the product is connected to a Bluetooth device. 26 Wireless network indicator light: Indicates that the product is connected to a wireless network. 27 CD/DVD access door handle: Lowers the CD/DVD tray. Display icons The following icons can appear at the bottom of the display to provide important information about the HP Photosmart. Icon Purpose Shows the ink cartridge status. The color of the icon corresponds to the color of the ink cartridge, and the fill level of the icon corresponds to the fill level of the ink cartridge. NOTE: The ink level icons will only appear if one of the ink cartridges is less than 50% full. If the ink level for all ink cartridges is more than 50% full, the ink cartridge icons do not appear on the display. Shows that the ink cartridge is nearly empty, and will need to be replaced. Display icons 29 Chapter 2
(continued) Icon Purpose Shows that an unknown ink cartridge is inserted. This icon might appear if an ink cartridge contains non-HP ink. Shows the wired network connection status. If the Auto Answer icon is showing on the display, the HP Photosmart will receive faxes automatically. If there is no icon showing, you will have to receive faxes manually. Indicates the presence and signal strength of a wireless network connection. Indicates the presence of an Ad hoc wireless network connection. Indicates that an HP bt450, Printer and PC Adapter with Bluetooth Wireless Technology is connected to the front USB port. 30 Get to know the HP Photosmart 3 Paper basics You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper. If you are using special papers, such as photo paper, transparency film, envelopes, or labels, or if you experience poor print quality using the automatic setting, you can manually set the paper size and type for print and copy jobs. This section contains the following topics:
Recommended papers for photo printing Recommended papers for printing Recommended papers for printable CD/DVD discs Load media Recommended papers for photo printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), and two finishes - glossy or soft gloss (satin matte). It is acid-free for longer lasting documents. NOTE: Sensors in your Auto Sense-enabled HP Photosmart scan the Auto Sense marks and automatically adjust printer settingsincluding paper type, print quality, and sizefor faster printing and outstanding quality. You will even get an alert if your paper is loaded incorrectly. When you print using tabbed photo papers, Auto Sense technology will ensure your printer adjusts to avoid printing on the tab. To ensure you have HP photo papers with Auto sense look for this symbol on the package:
HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in semi-gloss finish in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch)
(with or without tabs). It is acid-free for longer lasting documents. HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacations worth of photos or multiple prints to share. To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only. Recommended papers for photo printing 31 Chapter 3 Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), and two finishes - glossy or soft gloss (satin matte). It is acid-free for longer lasting documents. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in semi-gloss finish in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch)
(with or without tabs). It is acid-free for longer lasting documents. HP Brochure Paper or HP Superior Inkjet Paper These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. HP Premium Presentation Paper or HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports, and newsletters. They are heavyweight for an impressive look and feel. HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. It is acid-free for longer lasting documents. HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. It is acid-free for longer lasting documents. HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-
shirts from your digital photos. HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive. This film is easy to use and handle and dries quickly without smudging. 32 Paper basics HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacations worth of photos or multiple prints to share. ColorLok HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers. To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only. Recommended papers for printable CD/DVD discs If you want the best print quality, HP recommends using HP discs that are specifically designed for the type of project you are printing. Depending on your country/region, some of these might not be available. HP Inkjet-Printable CD/DVD Discs HP Inkjet-Printable CD and DVD optical discs are offered in both white and silver matte finishes. Personalize CDs and DVDs with titles, graphics, or photos by printing directly on the discs. Load media Do one of the following:
Load small-size paper a. Raise photo tray lid.
Raise photo tray lid and slide paper-width guide outwards. Load media 33 Chapter 3 b. Load paper.
Insert stack of photo paper into photo tray with short edge forward and print side down.
Slide stack of paper forward until it stops. NOTE:
closest to you. If the photo paper you are using has perforated tabs, load photo paper so that tabs are
Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid. Load full-size paper a. Raise output tray.
Raise output tray and slide paper-width guide outwards. 34 Paper basics b. Load paper.
Insert stack of paper into main input tray with short edge forward and print side down.
Slide stack of paper forward until it stops.
Slide paper-width guide inward until it stops at edge of paper. c. Lower output tray.
Lower output tray and pull tray extender towards you, as far as it will go. Flip the paper catch at the end of the tray extender. Load envelopes a. Raise output tray.
Raise output tray and slide paper-width guide outwards. Load media 35 Chapter 3
Remove all paper from the main input tray. b. Load envelopes.
Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up.
Slide stack of envelopes forward until it stops.
Slide paper-width guide inward against stack of envelopes until it stops. c. Lower output tray. Related topics Information on paper 36 Paper basics Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In addition, follow these tips:
Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. Do not leave unused photo paper in the input tray. The paper might start to curl, which might reduce the quality of your printouts. Curled paper can also cause paper jams. Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality. Do not use paper that is heavily textured. It can cause graphics or text to print improperly. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. Information on paper 37 Chapter 3 38 Paper basics 4 Print For each product, we will pick five print topics to include from the following list. We are hoping to create a matrix based on product line / target customer to make this decision process easier. Print documents Print photos Print on a CD/DVD Print a creative project Print a Web page Print forms and templates Related topics Load media Recommended papers for photo printing Recommended papers for printing Recommended papers for printable CD/DVD discs Print documents Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features. To print from a software application 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. If you need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When printing a photo, you must select options for the specific photo paper and photo enhancement. Print documents 39 Chapter 4 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab. If necessary, you can adjust the settings here and save your custom settings as a new printing shortcut. To save a custom printing shortcut, select the shortcut and click Save As. To delete a shortcut, select the shortcut and click Delete. 6. Click OK to close the Properties dialog box. 7. Click Print or OK to begin printing. Load media Related topics Recommended papers for printing View the print resolution Create custom printing shortcuts Set the default print settings Stop the current job Print photos Print photos saved on your computer Print photos from a memory card or USB storage device Print photos saved on your computer To print a borderless image 1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Size list, click More, and then select the size of photo paper loaded in the photo tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. In the Paper Type drop-down list, click More, and then select the appropriate paper type. 7. NOTE: You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper. 8. Select the Borderless check box if it is not already checked. If the borderless paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 9. Click OK, and then click Print or OK in the Print dialog box. NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing. To print a photo on photo paper 1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray. 40 Print 7. 8. 9. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. In the Resizing Options area, from the Size drop-down list, select More. Then, select the appropriate paper size. If the paper size and paper type are not compatible, the printer software displays an alert and allows you to select a different type or size. In the Basic Options area, select a high print quality, such as Best, from the Print Quality drop-down list. NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi is not listed in the Print quality drop-down list, you can enable it from the Advanced tab. For more information, see Print using the maximum dpi. In the HP Real Life Technologies area, click the Photo fix drop-down list and select from the following options:
Off: applies no HP Real Life Technologies to the image. Basic: enhances low-resolution images; moderately adjusts image sharpness. 10. Click OK to return to the Properties dialog box. 11. (Optional) If you want to print the photo in black and white, click the Color tab and select the Print in grayscale check box. From the drop-down list, select one of the following options:
High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray. Black Ink Only: uses black ink to print your photo in grayscale. The gray shading is created by varying patterns of black dots, which might result in a grainy image. 12. Click OK, and then click Print or OK in the Print dialog box. NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing. Load media Related topics Recommended papers for photo printing Print using the maximum dpi View the print resolution Create custom printing shortcuts Set the default print settings Stop the current job Print photos 41 Chapter 4 Print photos from a memory card or USB storage device Do one of the following:
Single photo on small-size paper a. Load paper.
Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. b. Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo
(adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) c. Select photo.
Highlight View & Print and press OK.
Highlight photo and press OK.
Increase number of copies and press OK.
Press OK to preview print job. d. Print photo.
Press Print Photos. 42 Print Single photo on full-size paper a. Load paper.
Load full-size paper in the main input tray. b. Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo
(adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) c. Select photo.
Highlight View & Print and press OK.
Highlight photo and press OK.
Increase number of copies and press OK. d. Change page layout.
Press OK to preview print job.
Press Menu to change print settings.
Highlight Layout and press OK. Print photos 43 Chapter 4
Highlight A4 Borderless and press OK.
Press Back. e. Print photo.
Press Print Photos. Multiple photos on full-size paper a. Load paper.
Load full-size paper in the main input tray. b. Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo
(adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) c. Select photo.
Highlight View & Print and press OK.
Highlight photo and press OK.
Increase number of copies and press OK. 44 Print d. Change page layout.
Press OK to preview print job.
Press Menu to change print settings.
Highlight Layout and press OK.
Highlight 10x15 on A4 and press OK.
Press Back. e. Print photo.
Press Print Photos. Related topics Recommended papers for photo printing Edit photos before printing Stop the current job Print on a CD/DVD Do one of the following:
Print on a regular size CD/DVD a. Write data. b. Design and print label. c. Load CD/DVD.
Remove CD/DVD holder from the storage area.
Snap inkjet printable media onto CD/DVD holder with print side up.
Lower CD/DVD tray. Print on a CD/DVD 45 Chapter 4 46 Print
Push CD/DVD holder into CD/DVD tray until lines on holder line up to green lines on tray. d. Print CD/DVD.
Press OK to start print job. e. Return holder and close tray. Print on a small size CD/DVD a. Write data. b. Design and print label. c. Load CD/DVD.
Remove CD/DVD holder from the storage area.
Snap inkjet printable media onto CD/DVD holder with print side up.
Flip CD/DVD holder ring over CD/DVD.
Lower CD/DVD tray.
Push CD/DVD holder into CD/DVD tray until lines on holder line up to green lines on tray. Print on a CD/DVD 47 Chapter 4 d. Print CD/DVD.
Press OK to start print job. e. Return holder and close tray. Related topics Recommended papers for printable CD/DVD discs Stop the current job Print a creative project Do one of the following:
Album pages a. Load paper.
Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. Insert memory. b. 48 Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo
(adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) c. Select project type.
Highlight Create and press OK.
Highlight Album Pages and press OK. d. Follow prompts. Panorama prints a. Load paper.
Load 10 x 30 cm (4 x 12 inch) panorama paper in the main input tray. b. Insert memory. Print a creative project 49 Chapter 4 50 Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo
(adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) c. Select project type.
Highlight Create and press OK.
Highlight Panorama Prints and press OK. d. Select photo.
Highlight photo and press OK.
Increase number of copies and press OK.
Press OK to preview print job. e. Print photo.
Press Print Photos. Wallet Photos a. Load paper.
Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. Insert memory. b. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo
(adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) c. Select project type.
Highlight Create and press OK.
Highlight Wallet Photos and press OK. d. Follow prompts. Passport Photos a. Load paper.
Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. Insert memory. b. Print a creative project 51 Chapter 4 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo
(adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) c. Select project type.
Highlight Create and press OK.
Highlight Passport Photos and press OK. d. Follow prompts. Related topics Recommended papers for printing Edit photos before printing Stop the current job Print a Web page You can print a Web page from your Web browser on the HP Photosmart. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it. To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the product is the selected printer. 52 Print 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5. Click Print or OK to print the Web page. TIP: To print Web pages correctly, you might need to set your print orientation to Landscape. Print forms and templates The HP Photosmart contains built-in templates that enable you to print common forms, such as narrow or wide ruled notebook paper, graph paper, task checklists, calendars (not supported on all models), and music sheets on plain letter- or A4-size paper. You can also print games such as dots and fun mazes, which have a different pattern each time you print them. To print forms from the control panel 1. Make sure you have paper loaded in the input tray. 2. Press Quick Forms. The Quick Forms menu appears. 3. Press the down arrow button to highlight the form you want to print, and then press OK. 4. 5. Press the up arrow button to increase the number of copies, and then press OK. If prompted, select the type of form to print. Print using the maximum dpi Use maximum dpi mode to print high-quality, sharp images. To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only:
HP Premium Plus Photo Paper HP Premium Photo Paper HP Advanced Photo Paper Photo Hagaki cards Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. 7. Click the Features tab. 8. 9. In the Paper Type drop-down list, click More, and then select the appropriate paper type. In the Print Quality drop-down list, click Maximum dpi. In the Features area, select the Enable maximum dpi setting check box. NOTE: To find out what dpi the product will print based on the paper type and print quality settings you selected, click Resolution. 10. Select any other print settings that you want, and then click OK. Print using the maximum dpi 53 Chapter 4 Related topics View the print resolution View the print resolution The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software. To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. 7. 8. Click the Resolution button to view the print resolution dpi for the paper type and print quality combination you In the Paper Type drop-down list, select the type of paper that you have loaded. In the Print Quality drop-down list, select the appropriate print quality setting for your project. selected. Create custom printing shortcuts Use printing shortcuts to print with print settings that you use often. The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list. NOTE: When you select a printing shortcut the appropriate printing options are automatically displayed. You can leave them as is, change them, or create your own shortcuts for commonly used tasks. Use the Printing Shortcuts tab for the following print tasks:
General Everyday Printing: Print documents quickly. Photo PrintingBorderless: Print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) and 13 x 18 cm
(5 x 7 inch) HP Photo Papers. Paper-saving Printing: Print two-sided documents with mutliple pages on same sheet to reduce paper usage. Photo PrintingWith White Borders: Print a photo with a white border around the edges. Presentation Printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart. Fast/Economical Printing: Produce draft-quality printouts quickly. To create a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click a printing shortcut. The print settings for the selected printing shortcut are displayed. 6. Change the print settings to those you want in the new printing shortcut. 7. Click Save as and type a name for the new printing shortcut, and then click Save. The printing shortcut is added to the list. 54 Print To delete a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 4. Click the Printing Shortcuts tab. 5. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Set the default print settings If there are settings that you frequently use for printing, you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application. To change the default print settings 1. 2. Make changes to the print settings, and click OK. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. Edit photos before printing Do one of the following:
Rotate photo a. Select photo.
Highlight View & Print and press OK.
Highlight photo and press OK. b. Edit photo.
Press Menu.
Highlight Rotate and press OK.
Press OK when done. Crop photo a. Select photo.
Highlight View & Print and press OK.
Highlight photo and press OK. b. Edit photo.
Press Menu.
Highlight Crop and press OK.
Press OK when done. Photo fix a. Select photo.
Highlight View & Print and press OK.
Highlight photo and press OK. b. Edit photo.
Press Menu.
Highlight Photo Fix and press OK.
Select desired option and press OK . Edit photos before printing 55 Chapter 4 Add frame a. Select photo.
Highlight View & Print and press OK.
Highlight photo and press OK. b. Edit photo.
Press Menu.
Highlight Add Frame and press OK.
Select desired option and press OK . Adjust brightness a. Select photo.
Highlight View & Print and press OK.
Highlight photo and press OK. b. Edit photo.
Press Menu.
Highlight Brightness and press OK.
Set brightness and press OK when done. Color effect a. Select photo.
Highlight View & Print and press OK.
Highlight photo and press OK. b. Edit photo.
Press Menu.
Highlight Color Effect and press OK.
Select desired option and press OK. 56 Print 5 Scan Scan to a computer Scan to a memory card or USB storage device Scan and reprint photos Scan to a computer Do one of the following:
Single page scan a. Load original.
Lift lid on product.
Load original print side down on right front corner of glass.
Close lid. b. Start scan.
Press Start Scan.
Highlight Scan to Computer and press OK.
Highlight HP Photosmart and press OK. Multiple page scan a. Load original.
Slide original with print side up into document feeder tray until the product detects the pages. Scan to a computer 57 Chapter 5
Slide paper-width guide inward until it stops at edge of paper. b. Start scan.
Press Start Scan.
Highlight Scan to Computer and press OK.
Highlight 2-Sided Document to PDF and press OK. Related topics Stop the current job Scan to a memory card or USB storage device Do one of the following:
Single page scan a. Load original.
Lift lid on product.
Load original print side down on right front corner of glass. 58 Scan
Close lid. Insert memory. b. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo
(adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) c. Start scan.
Press Start Scan.
Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK.
Highlight 2-Sided Document to PDF and press OK. Multiple page scan a. Load original.
Slide original with print side up into document feeder tray until the product detects the pages.
Slide paper-width guide inward until it stops at edge of paper. Insert memory. b. Scan to a memory card or USB storage device 59 Chapter 5 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo
(adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) c. Start scan.
Press Start Scan.
Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK.
Highlight 2-Sided Document to PDF and press OK. Related topics Stop the current job 60 Scan 6 Copy If you have the HP Photosmart Premium Fax C309b series, see Copy (HP Photosmart Premium Fax NOTE:
C309b series) to learn about that product's copy features. Refer to the label in the cartridge access area to determine the model number. Copy text or mixed documents Copy photos (reprint) Copy text or mixed documents Do one of the following:
1-sided original to 1-sided copy a. Load paper.
Load full-size paper in the main input tray. b. Load original.
Lift lid on product.
Load original print side down on right front corner of glass. Copy text or mixed documents 61 Chapter 6
Close lid. c. Specify number of copies.
Highlight Copy and press OK.
Press up arrow button to increase number of copies . d. Start copy.
Press Start Copy. 1-sided original to 2-sided copy a. Load paper.
Load full-size paper in the main input tray. b. Load original.
Slide original with print side up into document feeder tray until the product detects the pages.
Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option.
Press 2-Sided on control panel.
Highlight Copy and press OK.
Highlight 1-Sided Original 2-Sided Copy and press OK. d. Specify number of copies.
Press up arrow button to increase number of copies . e. Start copy.
Press Start Copy. 62 Copy 2-sided original to 2-sided copy a. Load paper.
Load full-size paper in the main input tray. b. Load original.
Slide original with print side up into document feeder tray until the product detects the pages.
Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option.
Press 2-Sided on control panel.
Highlight Copy and press OK.
Highlight 2-Sided Original 2-Sided Copy and press OK. d. Specify number of copies.
Press up arrow button to increase number of copies . e. Start copy.
Press Start Copy. 2-sided original to 1-sided copy a. Load paper.
Load full-size paper in the main input tray. b. Load original.
Slide original with print side up into document feeder tray until the product detects the pages. Copy text or mixed documents 63 Chapter 6
Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option.
Press 2-Sided on control panel.
Highlight Copy and press OK.
Highlight 2-Sided Original 1-Sided Copy and press OK. d. Specify number of copies.
Press up arrow button to increase number of copies . e. Start copy.
Press Start Copy. Related topics Change the copy settings Preview a copy before printing Stop the current job Change the copy settings To set the number of copies from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the up arrow button to increase the number of copies, up to the maximum.
(The maximum number of copies varies by model.) 3. Press Start Copy. To set the paper size from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 3. Press the down arrow button to highlight Paper Size and then press OK. 4. Press the down arrow button to highlight the appropriate paper size present in the input tray, and then press OK. To set the paper type for copies 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 64 Copy 3. Press the down arrow button to highlight Paper Type, and then press OK. 4. Press the down arrow button until the appropriate paper type appears, and then press OK. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray. Paper type Copier paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper HP Photo Paper HP Everyday Photo Paper HP Everyday Photo Paper, Semi Gloss HP Premium Paper Other inkjet paper HP Professional Brochure & Flyer Paper (Glossy) HP Professional Brochure & Flyer Paper (Matte) HP Premium or Premium Plus Inkjet Transparency Film Other transparency film Plain Hagaki Glossy Hagaki L (Japan only) Advanced Photo Paper Control panel setting Plain Paper Plain Paper Premium Photo Premium Photo Premium Photo Photo Paper Everyday Photo Everyday Matte Premium Inkjet Premium Inkjet Brochure Glossy Brochure Matte Transparency Transparency Plain Paper Premium Photo Premium Photo Advanced Photo To change the copy quality from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 3. Press the down arrow button to highlight Quality, and then press OK. 4. Press the up arrow or down arrow button to select a copy quality, and then press OK. To adjust the copy contrast from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 3. Press the down arrow button to highlight Lighter/Darker, and then press OK. Change the copy settings 65 Chapter 6 4. Do one of the following:
Press the right arrow button to darken the copy. Press the left arrow button to lighten the copy. 5. Press OK. Preview a copy before printing After changing settings on the HP Photosmart for making a copy, you can preview an image of the expected output on the display before starting the copy. NOTE: To ensure an accurate preview, change the paper size and type to reflect the actual paper you have loaded in the input tray. If you use the Automatic settings, the onscreen preview might not accurately represent the output. Instead, the preview will reflect what the output would be if the default paper type and size were loaded in the input tray. Previews appear when you select Preview on the Copy Menu, or when you use the crop feature to specify a specific area of the original to copy. To preview your copy from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 3. Change copy settings on the product to accurately reflect the copy you want to make. 4. Press the down arrow button to highlight Preview, and then press OK. An image on the display shows how your copy will print. 5. Press Start Copy to accept the preview and begin copying. Related topics Change the copy settings 66 Copy 7 Copy (HP Photosmart Premium Fax C309b series) NOTE: To make copies, the HP Photosmart and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to copying. Refer to the label in the cartridge access area to determine the model number. Copy text or mixed documents Stop the current job Copy text or mixed documents To make a copy, the HP Photosmart and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to copying. To verify that the HP Photosmart Software is running on a Windows computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. To make a copy 1. Load paper. Load full-size paper in the main input tray. 2. Load original. a. Lift lid on product. Copy text or mixed documents 67 Chapter 7 b. Load original print side down on right front corner of glass. c. Close lid. 3. Specify number of copies. a. Highlight Copy and press OK. b. Press up arrow button to increase number of copies . 4. Start copy. a. Press Start PC Copy. b. Copy job starts from software on computer. Related topics Stop the current job 68 Copy (HP Photosmart Premium Fax C309b series) 8 Reprint photos NOTE: The reprint features are not available on the HP Photosmart Premium Fax C309b series. Additionally there are limited copy features available from the control panel. To reprint an original photo 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. c. Close lid. 2. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. 3. Reprint photo. a. Press Photo Reprints on control panel. b. Press Print Photos. Reprint photos 69 Chapter 8 Related topics Stop the current job 70 Reprint photos 9 Fax Send a fax Receive a fax Related topics Set up the HP Photosmart for faxing Send a fax Do one of the following:
Fax photo a. Load original.
Lift lid on product.
Load original print side down on right front corner of glass.
Close lid. b. Press Start Fax and wait for tone. c. Enter number. Fax 1sided document a. Load original.
Slide original with print side up into document feeder tray until the product detects the pages. Send a fax 71 Chapter 9
Slide paper-width guide inward until it stops at edge of paper. b. Press Start Fax and wait for tone. c. Enter number. Fax 2sided document a. Load original.
Slide original with print side up into document feeder tray until the product detects the pages.
Slide paper-width guide inward until it stops at edge of paper. b. Specify 2-sided option.
Press 2-Sided on control panel.
Highlight Fax Send and press OK.
Highlight 2-Sided Original and press OK. c. Press Start Fax and wait for tone. d. Enter number. Initiate a fax from your phone Alternate methods of faxing Send a fax to multiple recipients Schedule a fax to send later Set up and use speed dial Initiate a fax from your phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax. This is useful if you want to inform the recipient that you are going to send them a fax before sending it. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through the handset on your telephone. This makes it easy for you to use a calling card to send your fax. Depending on how the recipient has their fax machine set up, the recipient might answer the phone, or the fax machine might take the call. If a person answers the phone, you can speak with the recipient before sending the fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from a connected phone 1. Load your originals print side up into the document feeder tray. 72 Fax NOTE: This feature is not supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to the HP Photosmart. NOTE: Do not use the keypad on the control panel of the HP Photosmart. You must use the keypad on your phone to dial the recipient's number. 3. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE:
to the next step to transmit the fax. If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed 4. Once you are ready to send the fax, press Start Fax. If you were speaking with the recipient before sending the fax, inform the recipient that they should press Start on their fax machine after they hear fax tones. The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete. Send a fax to multiple recipients You can send a fax to multiple recipients without first setting up a group speed dial. NOTE: The list of recipients you specify for this fax is not saved and only works for sending faxes in black. If you intend to send other faxes to the same recipient list, you should create a group speed dial list. To broadcast a fax to multiple recipients from the control panel 1. Press OK when Fax is highlighted on the Home Screen. 2. Press the Menu button to select Fax Menu. 3. Press the down arrow button to highlight Broadcast Fax, and then press OK. 4. Press OK, and then enter the fax number by using the keypad, or press the down arrow button to access speed dials. NOTE: You can add up to 20 individual fax numbers. 5. Press Start Fax. 6. When prompted, load your originals print side up and top first in the center of the document feeder tray. 7. Press Start Fax again. Schedule a fax to send later You can schedule a black-and-white fax to be sent within the next 24 hours. This enables you to send a black-and-
white fax late in the evening, when phone lines are not as busy or phone rates are lower, for example. The HP Photosmart automatically sends your fax at the specified time. Schedule a fax to send later 73 Chapter 9 You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE: You cannot schedule a color fax due to memory limitations. To schedule a fax from the control panel 1. Load your originals print side up into the document feeder tray. 2. Press OK when Fax is highlighted on the Home Screen. 3. Press the Menu button to select Fax Menu. 4. Press the down arrow button to Send Fax Later, and then press OK. 5. Enter the send time by using the numeric keypad, and then press OK. If prompted, press 1 for AM, or 2 for PM. 6. Enter the fax number by using the keypad. 7. Press Start Fax. The HP Photosmart scans all pages and the scheduled time appears on the display. The HP Photosmart sends the fax at the scheduled time. To cancel a scheduled fax 1. Press OK when Fax is highlighted on the Home Screen. 2. Press the Menu button to select Fax Menu. 3. Press the down arrow button to highlight Send Fax Later, and then press OK. 4. Press the down arrow button to highlight Cancel scheduled fax, and then press OK. NOTE: You can also cancel the scheduled fax by pressing Cancel on the control panel when the Send Fax Later message is visible on the display. Set up and use speed dial You can quickly send a black-and-white or color fax from the HP Photosmart using speed dials. This section provides instructions for sending the fax in black and white. To create speed dial entries from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Speed Dial Setup, and then press OK. 3. Press the down arrow button to highlight Individual Speed Dial, and then press OK. 4. Press the down arrow button to select the displayed speed dial entry. You can also press the down arrow button to highlight a different unassigned entry, and then press OK. 5. Enter the fax number for the speed dial entry by using the numeric keypad, and then press OK. TIP: To add a pause in the fax number you are entering, press the up arrow button. A dash (-) appears on the display. The visual keyboard appears on the display. 6. Use the visual keyboard to enter the name. When you are finished, highlight Done on the visual keyboard, and then press OK. 7. Press OK if you want to set up another number. 74 Fax To send a fax using speed dials from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass. If you are sending a multiple-page fax, you must load the originals in the document feeder tray. You NOTE:
cannot fax a multiple-page document from the glass. 2. Press OK when Fax is highlighted on the Home screen. 3. Press the down arrow button to access speed dials. 4. Press the down arrow button until the appropriate speed dial entry is highlighted, or enter the speed dial code by using the keypad on the control panel. Press OK. 5. Press Start Fax. If the device detects an original loaded in the automatic document feeder, the HP Photosmart sends the document to the number you entered. If the device does not detect an original loaded in the automatic document feeder, the Feeder Empty prompt appears. Make sure your original is loaded print side down on the glass, and then press the dwon arrow button to highlight Fax original from scanner glass, and press OK. If the recipient reports issues with the quality of the fax you sent, you can try changing the resolution TIP:
or contrast of your fax. Receive a fax When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is:
Directly connected to the HP Photosmart (on the 2-EXT port) On the same phone line, but not directly connected to the HP Photosmart To receive a fax manually 1. Make sure the product is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the product answers. Or, turn off the Auto Answer setting so that the product does not automatically answer incoming calls. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 4. 5. When you hear fax tones from a sending fax machine, do the following:
a. Press Start Fax on the control panel. b. When prompted, press the down arrow button to highlight Receive Fax Manually, and then press OK. 6. After the product begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission. Related topics Stop the current job Receive a fax 75 Chapter 9 76 Fax 10 Save photos Save photos to your computer Back up photos to a USB storage device Save photos to your computer To save photos 1. Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo
(adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital
(SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-
Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) 2. Save photos. Highlight Save and press OK. NOTE:
you want to transfer photos, and then continue to next step. If product is network-connected, a list of available computers appears. Select computer to which 3. Follow Prompts. Follow onscreen prompts on computer to save photos to computer. Related topics Stop the current job Save photos to your computer 77 Chapter 10 Back up photos to a USB storage device To back up photos 1. Insert memory. a. Insert a memory card into appropriate slot on product. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo
(adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) b. When photo light stops flashing, connect a storage device to the front USB port. 2. Save photos. Highlight Yes, back up Memory Card to storage device. and press OK. Related topics Stop the current job 78 Save photos 11 Work with cartridges Check the estimated ink levels Order ink supplies Replace the cartridges Cartridge warranty information Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges. NOTE: 1 If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable. NOTE: 3 Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. To check the ink levels from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Display Estimated Ink Levels, and then press OK. The product displays a gauge that shows the estimated ink levels of all cartridges installed. 4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the ink cartridges appear. Check the estimated ink levels 79 Chapter 11 Related topics Order ink supplies Order ink supplies HP recommends that you use original HP cartridges. Original HP cartridges are designed and tested with HP printers to help you easily produce great results, time after time. For a list of cartridge numbers, see the documentation that came with the HP Photosmart. You can also use the software that came with the HP Photosmart to find out the reorder number for all the cartridges. You can order cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct cartridge reorder numbers for your product and purchase cartridges. To order genuine HP supplies for the HP Photosmart, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not supported in your country/
region, contact a local HP reseller for information about purchasing cartridges. To order HP printing supplies through the HP Photosmart Software 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab, and then click the Printer Services button. 5. Click the Estimated Ink Levels tab. 6. Click Ink Cartridge Ordering Information. The ink cartridge reorder numbers appear. 7. Click Order Online. HP sends detailed printer information, including model number, serial number, and ink supply levels, to an authorized online reseller. The supplies you need are preselected; you can change quantities, add or remove items, and then check out. Replace the cartridges To replace the cartridges 1. Check power. 2. Remove cartridge. a. Open cartridge door. 80 Work with cartridges Wait for print carriage to move to center of the product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging. b. Twist orange cap to snap it off. c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place. Replace the cartridges 81 Chapter 11 d. Close cartridge door. 4. Align cartridges. Related topics Order ink supplies Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product. 82 Work with cartridges 12 Solve a problem This section contains the following topics:
HP warranty and support Setup troubleshooting Print quality troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Errors Fax troubleshooting HP warranty and support Support process HP support by phone Additional warranty options Support process If you have a problem, follow these steps:
1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. Fast access to qualified online support specialists It is the fastest source for up-to-date product information and expert assistance and includes the following features:
Software and driver updates for the product Valuable product and troubleshooting information for common problems Proactive product updates, support alerts, and HP newsgrams that are available when you register the product 3. Call HP support. Support options and availability vary by product, country/region, and language. HP support by phone Phone support options and availability vary by product, country/region, and language. This section contains the following topics:
Phone support period Support phone numbers Placing a call After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Support phone numbers The support phone numbers and associated costs listed here are those in effect at the time of publication and are applicable only for calls made on a land line. Different rates may apply for mobile phones. HP warranty and support 83 Chapter 12 For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support. 84 Solve a problem HP warranty and support 85 Chapter 12 Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:
Product number (located near the cartridge access area) Serial number (located on the back or bottom of the product) Messages that appear when the situation occurs Answers to these questions:
Has this situation happened before?
Can you re-create it?
Did you add any new hardware or software to your computer at about the time that this situation began?
Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Setup troubleshooting This section contains setup troubleshooting information for the product. Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:
Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). For more information, see Uninstall and reinstall the software. 3. Restart your computer. 4. Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. The product will not turn on I connected the USB cable, but I am having problems using the product with my computer This section contains the following topics:
After setting up the product, it does not print The wrong measurements are showing in menus on the display The Minimum System Checks screen appears A red X appears on the USB connect prompt Uninstall and reinstall the software I received a message that an Unknown Error has occurred The registration screen does not appear 86 Solve a problem The product will not turn on Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on. Solution 1: Make sure you use the power cord that came with the product Solution 2: Reset the product Solution 3: Press the On button more slowly Solution 4: Contact HP to replace the power supply Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapter 3 Power outlet If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet. Cause: The product was not being used with the power cord provided. If this did not solve the issue, try the next solution. Solution 2: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. If this did not solve the issue, try the next solution. Setup troubleshooting 87 Chapter 12 Solution 3: Press the On button more slowly Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off. Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to request a power supply for the product. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The power supply was not intended for use with this product. If this did not solve the issue, try the next solution. Solution 5: Contact HP support for service If you have completed all of the steps provided in the previous solutions and are still having a Solution:
problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. I connected the USB cable, but I am having problems using the product with my computer Solution: You must first install the software that came with the product before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Once you have installed the software, plug one end of the USB cable into the back of your computer and the other into the back of the product. You can connect to any USB port on the back of your computer. For more information on installing the software and connecting the USB cable, see the Start Here guide that came with the product. 88 Solve a problem Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors. After setting up the product, it does not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Press the On button to turn on the product Solution 2: Set your product as the default printer Solution 3: Check the connection between the product and computer Solution 4: Check that the cartridges are installed properly and have ink Solution 5: Load paper in the input tray Solution 1: Press the On button to turn on the product Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product might not have been turned on. If this did not solve the issue, try the next solution. Solution 2: Set your product as the default printer Solution: Use the system tools on your computer to change your product to be the default printer. Cause: You sent the print job to the default printer, but this product was not the default printer. If this did not solve the issue, try the next solution. Solution 3: Check the connection between the product and computer Solution: Check the connection between the product and computer. Cause: The product and computer were not communicating with each other. If this did not solve the issue, try the next solution. Solution 4: Check that the cartridges are installed properly and have ink Solution: Check that the cartridges are installed properly and have ink. For more information, see:
Work with cartridges Cause: There might have been a problem with one or more of the cartridges. If this did not solve the issue, try the next solution. Solution 5: Load paper in the input tray Solution: Load paper in the input tray. For more information, see:
Load media Setup troubleshooting 89 Chapter 12 Cause: The product might have been out of paper. The wrong measurements are showing in menus on the display Solution: Change the country/region setting. NOTE: You will be prompted to set both the language and the country/region settings, by using the following procedure. To set your language and country/region 1. Press Setup. 2. Press the down arrow button to highlight Preferences, and then press OK. 3. Press the down arrow button to highlight Set Language, and then press OK. 4. Press the down arrow button to scroll through the languages. When the language you want to use is highlighted, press OK. 5. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK. The Preferences menu reappears. 6. Press the down arrow button to highlight Set Country/Region, and then press OK. 7. Press the down arrow button to scroll through the countries/regions. When the country/region you want to use is highlighted, press OK. 8. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK. Cause: You might have selected the incorrect country/region when setting up the product. The country/region you select determines the paper sizes shown on the display. The Minimum System Checks screen appears Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. Cause: Your system did not meet the minimum requirements to install the software. A red X appears on the USB connect prompt Solution: Check that the product is turned on, and then try the USB connection again. To retry the USB connection 1. Verify that the USB cable is set up properly as follows:
Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port. Do not attach the USB cable to a keyboard. Verify that the USB cable is 3 meters (9.8 feet) or less in length. If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation. 2. Unplug the product power cord, and then plug it in again. 3. Verify that the USB cable and power cord are plugged in. 90 Solve a problem 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. I received a message that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off the product. c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product. 2. Uninstall the software completely. NOTE:
software completely from the computer, before reinstalling it. It is important that you follow the uninstall procedure carefully to ensure you have removed the To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c. Remove all the items that are related to the HP Photosmart Software. If the computer is manufactured by HP or Compaq, do not remove any applications CAUTION:
other than those listed below. HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart, Officejet, Deskjet (with the product name and software version number) HP Software update HP Share to Web HP Solution Center Setup troubleshooting 91 Chapter 12 HP Director HP Memories Disk Greeting Card Creator 32 d. Go to C:\Program Files\HP or C:\Program Files\Hewlett-Packard (for some older products) and delete the Digital Imaging folder. e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old. 3. Turn off programs that run in the background. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident
(TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following:
In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box appears, click Continue. In Windows XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter. The MSCONFIG utility application appears. If there is a check mark next to Load Startup Items, click the check mark to remove it. c. Click the General tab. d. Click Selective Startup. e. f. Click the Services tab, and select the Hide All Microsoft Services box. g. Click Disable all. h. Click Apply, and then click Close. If you receive a message stating Access is denied while making changes, click OK and NOTE:
continue. The message will not prevent you from making the changes. i. Click Restart to apply the changes to the computer during the next restart. After the computer restarts, the Youve used system configuration utility to make changes to the way windows starts message appears. j. Click the check box next to Do not show this message again. 4. Run the Disk Cleanup utility to delete temporary files and folders. To run the Disk Cleanup utility a. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. b. Click System Tools, and then click Disk Cleanup. The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete. c. Select the appropriate check boxes to remove the unnecessary components. More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following:
Deleting temporary Internet files Deleting downloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools Removing optional Windows components that you do not use d. After selecting the components to remove, click OK. 92 Solve a problem 5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE:
If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b. Follow the prompts on the computer screen to install the software. 6. Try using the product again. Cause: The source of the error was unknown. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart Premium Fax C309 series, and then clicking Product Registration. Cause: The registration screen did not launch automatically. Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4. Disconnect the product from your computer. 5. Restart your computer. NOTE:
product to your computer until after you have reinstalled the software. It is important that you disconnect the product before restarting your computer. Do not connect the 6. Insert the product CD-ROM into your computers CD-ROM drive and then start the Setup program. NOTE: 1 If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-
click it. NOTE: 2 If you no longer have the installation CD, you can download the software from www.hp.com/
support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Setup troubleshooting 93 Chapter 12 Print quality troubleshooting Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Use this section to solve these print quality problems:
Wrong, inaccurate, or bleeding colors Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper The text edges are jagged The product prints slowly Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section for help. Colors look different than what you expected. For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with cyan in your printout. Colors run into each other, or look like they are smeared on the page. The edges might have a feathering appearance instead of being sharp and defined. Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other. Solution 1: Make sure you are using genuine HP ink cartridges Solution 2: Check the paper loaded in the input tray Solution 3: Check the paper type Solution 4: Check the ink levels Solution 5: Check the print settings Solution 6: Align the printer Solution 7: Clean the printhead Solution 8: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. 94 Solve a problem NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. Solution 2: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick. Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the printhead during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Load media For more information, see:
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick. If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. For more information, see:
Recommended papers for printing Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Information on paper Solution 4: Check the ink levels Solution: Check the estimated ink levels in the cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive NOTE:
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. For more information, see:
Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. Print quality troubleshooting 95 Chapter 12 If this did not solve the issue, try the next solution. Solution 5: Check the print settings Solution: Check the print settings. Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. Check the print quality setting and make sure it matches the type of paper loaded in the product. You might need to choose a lower print quality setting, if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper, is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required. Cause: The print settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 6: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. 3. In the HP Solution Center, click Settings. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 7: Clean the printhead Solution:
If the previous solutions did not resolve the issue, try cleaning the printhead. To clean the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 96 Solve a problem 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. To print a print quality report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Print Quality Report, and then press OK. The product prints a print quality report that you can use to diagnose print quality issues. To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 2. Look at the large text above the color blocks. The type should be sharp and clear. Sample text area - expected result If the type is jagged, align the printer, and then print this diagnostic page again. Sample text area - jagged text If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again. Sample text area - uneven ink distribution Sample text area - streaks or smears Print quality troubleshooting 97 Chapter 12 3. Look at the demonstration picture, on the left side of the page below the large text. The picture should be sharp and clear. Sample demonstration picture - expected result If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again. Sample demonstration picture - blurry Sample demonstration picture - streaks NOTE:
HP support for service. If cleaning the printhead and aligning the printer do not solve this print quality issue, contact If the picture has a smear or scrape, check to see if the paper is wrinkled. Insert clean, wrinkle-free paper, and then print this diagnostic page again. Sample demonstration picture - smeared or scraped 98 Solve a problem NOTE:
for service. If you still encounter this issue after inserting clean, wrinkle-free paper, contact HP support 4. Look at the adjacent yellow and magenta color blocks, below the large text. The division between the two colors should be sharp and clean, with no blurriness or area of mixed color. Adjacent color blocks - expected result If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again. Adjacent color blocks - blurry, fuzzy, or mixed colors NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for 5. Look at the labeled color blocks above the color bars. The color blocks should match the color listed immediately below and should not contain any streaks. Labeled color blocks - expected result If any of the labeled color blocks are streaked, or if the color of the block is different from the name (for instance, if the block labeled 'green' looks blue), clean the printhead, and then print this diagnostic page again. Labeled color blocks - streaks ('red' block) and incorrect colors ('green' block) NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for 6. Look at the color bars at the bottom of the page. The bars should be solid and extend all the way across the page. Color bars - expected result Print quality troubleshooting 99 Chapter 12 If any of the color bars are streaked with white, lighter on one side, or contain one or more streaks of a different color, clean the printhead, and then print this diagnostic page again. Color bars - white streaks (blue bar) and uneven color (top bar) Color bars - color mixing (yellow bar contains magenta streaks) NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 8: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank. Solution 1: Make sure you are using genuine HP ink cartridges Solution 2: Check the ink levels Solution 3: Check the print settings Solution 4: Check the paper type Solution 5: Clean the printhead Solution 6: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. 100 Solve a problem Solution 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive NOTE:
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. For more information, see:
Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 3: Check the print settings Solution: Check the print settings. Check the paper type setting to make sure it matches the type of paper loaded in the input tray. Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. For more information, see:
Recommended papers for printing Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Information on paper Solution 5: Clean the printhead Solution:
If the previous solutions did not resolve the issue, try cleaning the printhead. To clean the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. Print quality troubleshooting 101 Chapter 12 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. To print a print quality report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Print Quality Report, and then press OK. The product prints a print quality report that you can use to diagnose print quality issues. To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 2. Look at the large text above the color blocks. The type should be sharp and clear. Sample text area - expected result If the type is jagged, align the printer, and then print this diagnostic page again. Sample text area - jagged text If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again. Sample text area - uneven ink distribution Sample text area - streaks or smears 102 Solve a problem 3. Look at the demonstration picture, on the left side of the page below the large text. The picture should be sharp and clear. Sample demonstration picture - expected result If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again. Sample demonstration picture - blurry Sample demonstration picture - streaks NOTE:
HP support for service. If cleaning the printhead and aligning the printer do not solve this print quality issue, contact If the picture has a smear or scrape, check to see if the paper is wrinkled. Insert clean, wrinkle-free paper, and then print this diagnostic page again. Sample demonstration picture - smeared or scraped Print quality troubleshooting 103 Chapter 12 NOTE:
for service. If you still encounter this issue after inserting clean, wrinkle-free paper, contact HP support 4. Look at the adjacent yellow and magenta color blocks, below the large text. The division between the two colors should be sharp and clean, with no blurriness or area of mixed color. Adjacent color blocks - expected result If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again. Adjacent color blocks - blurry, fuzzy, or mixed colors NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for 5. Look at the labeled color blocks above the color bars. The color blocks should match the color listed immediately below and should not contain any streaks. Labeled color blocks - expected result If any of the labeled color blocks are streaked, or if the color of the block is different from the name (for instance, if the block labeled 'green' looks blue), clean the printhead, and then print this diagnostic page again. Labeled color blocks - streaks ('red' block) and incorrect colors ('green' block) NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for 6. Look at the color bars at the bottom of the page. The bars should be solid and extend all the way across the page. Color bars - expected result 104 Solve a problem If any of the color bars are streaked with white, lighter on one side, or contain one or more streaks of a different color, clean the printhead, and then print this diagnostic page again. Color bars - white streaks (blue bar) and uneven color (top bar) Color bars - color mixing (yellow bar contains magenta streaks) NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. Solution 1: Check the paper type Solution 2: Use a higher print quality setting Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. For more information, see:
Recommended papers for printing Cause: The wrong kind of paper was loaded in the input tray. Information on paper Print quality troubleshooting 105 Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low. To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. 7. In the Paper Type drop-down list, select the type of paper that you have loaded. In the Print Quality drop-down list, select the appropriate quality setting for your project. NOTE: To find out what dpi the product will print based on the paper type and print quality settings you selected, click Resolution. Print the image with a high print quality setting, such as Best or Maximum dpi. For more information, see:
Print using the maximum dpi Cause: The print quality setting was set too low. If this did not solve the issue, try the next solution. Solution 3: Rotate the image If the problem persists, use the software you installed with the product or another software Solution:
application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. Cause: The photo image had odd hues printed near the bottom of the page. Printouts have horizontal streaks or lines Try the following solutions if your printout has lines, streaks, or marks on it that run across the width of the page. Solution 1: Make sure the paper is loaded correctly Solution 2: Use a higher print quality setting Solution 3: Align the printer Solution 4: Clean the printhead Solution 5: Check the ink levels Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see:
Cause: The paper was not loaded correctly. Load media 106 Solve a problem If this did not solve the issue, try the next solution. Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low. To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. 7. In the Paper Type drop-down list, select the type of paper that you have loaded. In the Print Quality drop-down list, select the appropriate quality setting for your project. NOTE: To find out what dpi the product will print based on the paper type and print quality settings you selected, click Resolution. Print the image with a high print quality setting, such as Best or Maximum dpi. For more information, see:
Print using the maximum dpi Cause: The print quality or copy setting on the product was set too low. If this did not solve the issue, try the next solution. Solution 3: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. 3. In the HP Solution Center, click Settings. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Print quality troubleshooting 107 Chapter 12 Solution 4: Clean the printhead Solution:
If the previous solutions did not resolve the issue, try cleaning the printhead. To clean the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. To print a print quality report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Print Quality Report, and then press OK. The product prints a print quality report that you can use to diagnose print quality issues. To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 2. Look at the large text above the color blocks. The type should be sharp and clear. Sample text area - expected result If the type is jagged, align the printer, and then print this diagnostic page again. Sample text area - jagged text 108 Solve a problem If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again. Sample text area - uneven ink distribution Sample text area - streaks or smears 3. Look at the demonstration picture, on the left side of the page below the large text. The picture should be sharp and clear. Sample demonstration picture - expected result If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again. Sample demonstration picture - blurry Sample demonstration picture - streaks NOTE:
HP support for service. If cleaning the printhead and aligning the printer do not solve this print quality issue, contact If the picture has a smear or scrape, check to see if the paper is wrinkled. Insert clean, wrinkle-free paper, and then print this diagnostic page again. Sample demonstration picture - smeared or scraped Print quality troubleshooting 109 Chapter 12 NOTE:
for service. If you still encounter this issue after inserting clean, wrinkle-free paper, contact HP support 4. Look at the adjacent yellow and magenta color blocks, below the large text. The division between the two colors should be sharp and clean, with no blurriness or area of mixed color. Adjacent color blocks - expected result If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again. Adjacent color blocks - blurry, fuzzy, or mixed colors NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for 5. Look at the labeled color blocks above the color bars. The color blocks should match the color listed immediately below and should not contain any streaks. Labeled color blocks - expected result If any of the labeled color blocks are streaked, or if the color of the block is different from the name (for instance, if the block labeled 'green' looks blue), clean the printhead, and then print this diagnostic page again. Labeled color blocks - streaks ('red' block) and incorrect colors ('green' block) NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for 6. Look at the color bars at the bottom of the page. The bars should be solid and extend all the way across the page. 110 Solve a problem Color bars - expected result If any of the color bars are streaked with white, lighter on one side, or contain one or more streaks of a different color, clean the printhead, and then print this diagnostic page again. Color bars - white streaks (blue bar) and uneven color (top bar) Color bars - color mixing (yellow bar contains magenta streaks) NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 5: Check the ink levels Solution: Check the estimated ink levels in the cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive NOTE:
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. For more information, see:
Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected. Solution 1: Check the print settings Solution 2: Check the paper type Solution 3: Clean the printhead Print quality troubleshooting 111 Chapter 12 Solution 4: Check the ink levels Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. Check the paper type setting to make sure it matches the type of paper loaded in the input tray. Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. For more information, see:
Recommended papers for printing Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Information on paper Solution 3: Clean the printhead Solution:
If the previous solutions did not resolve the issue, try cleaning the printhead. To clean the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. To print a print quality report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 112 Solve a problem 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Print Quality Report, and then press OK. The product prints a print quality report that you can use to diagnose print quality issues. To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 2. Look at the large text above the color blocks. The type should be sharp and clear. Sample text area - expected result If the type is jagged, align the printer, and then print this diagnostic page again. Sample text area - jagged text If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again. Sample text area - uneven ink distribution Sample text area - streaks or smears 3. Look at the demonstration picture, on the left side of the page below the large text. The picture should be sharp and clear. Sample demonstration picture - expected result Print quality troubleshooting 113 Chapter 12 If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again. Sample demonstration picture - blurry Sample demonstration picture - streaks NOTE:
HP support for service. If cleaning the printhead and aligning the printer do not solve this print quality issue, contact If the picture has a smear or scrape, check to see if the paper is wrinkled. Insert clean, wrinkle-free paper, and then print this diagnostic page again. Sample demonstration picture - smeared or scraped NOTE:
for service. If you still encounter this issue after inserting clean, wrinkle-free paper, contact HP support 4. Look at the adjacent yellow and magenta color blocks, below the large text. The division between the two colors should be sharp and clean, with no blurriness or area of mixed color. Adjacent color blocks - expected result If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again. 114 Solve a problem Adjacent color blocks - blurry, fuzzy, or mixed colors NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for 5. Look at the labeled color blocks above the color bars. The color blocks should match the color listed immediately below and should not contain any streaks. Labeled color blocks - expected result If any of the labeled color blocks are streaked, or if the color of the block is different from the name (for instance, if the block labeled 'green' looks blue), clean the printhead, and then print this diagnostic page again. Labeled color blocks - streaks ('red' block) and incorrect colors ('green' block) NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for 6. Look at the color bars at the bottom of the page. The bars should be solid and extend all the way across the page. Color bars - expected result If any of the color bars are streaked with white, lighter on one side, or contain one or more streaks of a different color, clean the printhead, and then print this diagnostic page again. Color bars - white streaks (blue bar) and uneven color (top bar) Color bars - color mixing (yellow bar contains magenta streaks) NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Print quality troubleshooting 115 Chapter 12 Solution 4: Check the ink levels Solution: Check the estimated ink levels in the cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive NOTE:
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. For more information, see:
Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/support. Solution 1: Check the print settings Solution 2: Use a higher quality image Solution 3: Print the image in a smaller size Solution 4: Align the printer Solution 1: Check the print settings Solution: Check the print settings. Check the paper type setting to make sure it matches the type of paper loaded in the input tray. Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 2: Use a higher quality image Solution: Use a higher resolution image. If you are printing a photo or graphic, and the resolution is too low, it will be blurry or fuzzy when printed. If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Cause: The resolution of the image was low. 116 Solve a problem If this did not solve the issue, try the next solution. Solution 3: Print the image in a smaller size Solution: Reduce the size of the image and then print it. If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed. If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Cause: The image was printed in a larger size. If this did not solve the issue, try the next solution. Solution 4: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. 3. In the HP Solution Center, click Settings. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned. Printouts have vertical streaks Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. For more information, see:
Recommended papers for printing Cause: The wrong kind of paper was loaded in the input tray. Information on paper Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page. Solution 1: Make sure the paper is loaded correctly Solution 2: Make sure only one type of paper is loaded Solution 3: Ensure that the Two-sided printing accessory is securely installed Print quality troubleshooting 117 Chapter 12 Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see:
Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Load media Solution 2: Make sure only one type of paper is loaded Solution: Load only one type of paper at a time. Cause: More than one type of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 3: Ensure that the Two-sided printing accessory is securely installed Solution: Make sure the Two-sided printing accessory on the back of the product is securely installed. Cause: The Two-sided printing accessory was not securely installed. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout. Solution 1: Print on a page of plain paper Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. 3. Print a document with little or no text. 4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper. Ink accumulated inside the product, where the back of the paper rests during printing. Cause:
If this did not solve the issue, try the next solution. 118 Solve a problem Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again. Cause: The excess ink in the product needed to dry out. The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. Solution 1: Use TrueType or OpenType fonts Solution 2: Align the printer Solution 3: Clean the printhead Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. TrueType icon OpenType icon Cause: The font was a custom size. Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed. If this did not solve the issue, try the next solution. Solution 2: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. 3. In the HP Solution Center, click Settings. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Print quality troubleshooting 119 Chapter 12 Solution 3: Clean the printhead Solution:
If the previous solutions did not resolve the issue, try cleaning the printhead. To clean the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. To print a print quality report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Print Quality Report, and then press OK. The product prints a print quality report that you can use to diagnose print quality issues. To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 2. Look at the large text above the color blocks. The type should be sharp and clear. Sample text area - expected result If the type is jagged, align the printer, and then print this diagnostic page again. Sample text area - jagged text 120 Solve a problem If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again. Sample text area - uneven ink distribution Sample text area - streaks or smears 3. Look at the demonstration picture, on the left side of the page below the large text. The picture should be sharp and clear. Sample demonstration picture - expected result If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again. Sample demonstration picture - blurry Sample demonstration picture - streaks NOTE:
HP support for service. If cleaning the printhead and aligning the printer do not solve this print quality issue, contact If the picture has a smear or scrape, check to see if the paper is wrinkled. Insert clean, wrinkle-free paper, and then print this diagnostic page again. Sample demonstration picture - smeared or scraped Print quality troubleshooting 121 Chapter 12 NOTE:
for service. If you still encounter this issue after inserting clean, wrinkle-free paper, contact HP support 4. Look at the adjacent yellow and magenta color blocks, below the large text. The division between the two colors should be sharp and clean, with no blurriness or area of mixed color. Adjacent color blocks - expected result If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again. Adjacent color blocks - blurry, fuzzy, or mixed colors NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for 5. Look at the labeled color blocks above the color bars. The color blocks should match the color listed immediately below and should not contain any streaks. Labeled color blocks - expected result If any of the labeled color blocks are streaked, or if the color of the block is different from the name (for instance, if the block labeled 'green' looks blue), clean the printhead, and then print this diagnostic page again. Labeled color blocks - streaks ('red' block) and incorrect colors ('green' block) NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for 6. Look at the color bars at the bottom of the page. The bars should be solid and extend all the way across the page. 122 Solve a problem Color bars - expected result If any of the color bars are streaked with white, lighter on one side, or contain one or more streaks of a different color, clean the printhead, and then print this diagnostic page again. Color bars - white streaks (blue bar) and uneven color (top bar) Color bars - color mixing (yellow bar contains magenta streaks) NOTE:
service. If cleaning the printhead does not solve this print quality issue, contact HP support for Cause: The printhead needed to be cleaned. The product prints slowly Try the following solutions if the product is printing very slowly. Solution 1: Use a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed. To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. 7. In the Paper Type drop-down list, select the type of paper that you have loaded. In the Print Quality drop-down list, select the appropriate quality setting for your project. NOTE: To find out what dpi the product will print based on the paper type and print quality settings you selected, click Resolution. For more information, see:
Print using the maximum dpi Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution. Print quality troubleshooting 123 Chapter 12 Solution 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive NOTE:
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. For more information, see:
Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Print troubleshooting Use this section to solve these printing problems:
Envelopes print incorrectly A blank page came out while printing The product prints meaningless characters The pages in my document came out in the wrong order The margins are not printing as expected Envelopes print incorrectly Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Load the stack of envelopes correctly Solution 2: Check the envelope type Solution 3: Tuck the flaps to avoid paper jams Solution 1: Load the stack of envelopes correctly Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left. Make sure that you remove all paper from the input tray before loading the envelopes. 124 Solve a problem Load media For more information, see:
Cause: A stack of envelopes was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The flaps might get caught in the rollers. The product prints meaningless characters Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Reset the product Solution 2: Print a previously saved version of the document Solution 1: Reset the product Solution: Turn off the product and your computer for 60 seconds, then turn them both on and try printing again. Cause: There was no available memory in the product. If this did not solve the issue, try the next solution. Solution 2: Print a previously saved version of the document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Cause: The document was corrupt. The pages in my document came out in the wrong order Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order. To print a multiple-page document in reverse order 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. Print troubleshooting 125 Chapter 12 5. Click the Advanced tab. 6. In the Layout Options area, select Front to Back in the Page Order option. NOTE:
available. Your document will automatically print in the correct order. If you set your document to print on both sides of the page, the Front to Back option is not 7. Click OK, and then click Print or OK in the Print dialog box. NOTE: When you are printing multiple copies, each set is printed completely before the next set is printed. Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, the first page will be print side up at the bottom of the stack. The margins are not printing as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Check the printer margins Solution 2: Verify the paper size setting Solution 3: Load the stack of paper correctly Solution 1: Check the printer margins Solution: Check the printer margins. Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application. Cause: The margins were not set correctly in your software application. If this did not solve the issue, try the next solution. Solution 2: Verify the paper size setting Solution: Verify that you have selected the proper paper size setting for your project. Make sure that you have loaded the correct paper size in the input tray. Cause: The paper size setting might not have been set correctly for the project you were printing. If this did not solve the issue, try the next solution. 126 Solve a problem Solution 3: Load the stack of paper correctly Solution: Remove the stack of paper from the input tray, reload the paper, and then slide the paper width guide inward until it stops at the edge of the paper. For more information, see:
Cause: The paper guides were not positioned correctly. Load media A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Remove any extra pages or lines at the end of the document Solution 2: Load paper in the input tray Solution 1: Remove any extra pages or lines at the end of the document Solution: Open the document file in your software application and remove any extra pages or lines at the end of the document. Cause: The document you were printing contained an additional blank page. If this did not solve the issue, try the next solution. Solution 2: Load paper in the input tray Solution:
If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. For more information, see:
Cause: The product picked up two sheets of paper. Load media Memory card troubleshooting Use this section to solve these memory card problems:
My memory card no longer works in my digital camera The product does not read the memory card The photos on the memory card do not transfer to my computer Photos in a connected digital camera with PictBridge do not print My memory card no longer works in my digital camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format. For more information, see the documentation that came with your digital camera. Cause: You formatted the card on a Windows XP computer. By default, Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other products use the FAT
(FAT16 or FAT12) format and cannot recognize a FAT32 formatted card. Memory card troubleshooting 127 Chapter 12 The product does not read the memory card Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Insert the memory card properly Solution 2: Insert the memory card fully into the appropriate slot on the product Solution 3: Remove the additional memory card Solution 4: Reformat the memory card in your digital camera Solution 1: Insert the memory card properly Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on. If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: The memory card was inserted backwards or upside down. If this did not solve the issue, try the next solution. Solution 2: Insert the memory card fully into the appropriate slot on the product Solution: Make sure you fully insert the memory card into the appropriate slot on the product. If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: The memory card was not fully inserted in the appropriate slot on the product. If this did not solve the issue, try the next solution. Solution 3: Remove the additional memory card Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card. If this did not solve the issue, try the next solution. Solution 4: Reformat the memory card in your digital camera Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted. If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information, see the documentation that came with your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: The memory card file system was corrupted. 128 Solve a problem The photos on the memory card do not transfer to my computer Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Install the product software Solution 2: Turn on the product Solution 3: Turn on the computer Solution 4: Check the connection from the product to your computer Solution 1: Install the product software Solution:
Install the product software that came with the product. If it is installed, restart your computer. Insert the product CD-ROM into your computers CD-ROM drive and then start the Setup program. To install the product software 1. 2. When prompted, click Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The product software was not installed. If this did not solve the issue, try the next solution. Solution 2: Turn on the product Solution: Turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 3: Turn on the computer Solution: Turn on the computer Cause: The computer was turned off. If this did not solve the issue, try the next solution. Solution 4: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the respective connections are active and the product is turned on. Memory card troubleshooting 129 Chapter 12 For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer. Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Set the camera to PictBridge mode Solution 2: Save the photos in a supported file format Solution 3: Select photos on the camera for printing Solution 1: Set the camera to PictBridge mode If the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user Solution:
guide that came with the camera for instructions on how to do this. Cause: The digital camera was not in PictBridge mode. If this did not solve the issue, try the next solution. Solution 2: Save the photos in a supported file format Solution: Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports (Exif/JPEG, JPEG, and DPOF). Cause: The images were not in a supported format. If this did not solve the issue, try the next solution. Solution 3: Select photos on the camera for printing Solution: Before you connect the digital camera to the front USB port on the product, select some photos on the camera for printing. NOTE: Some digital cameras do not allow you to select photos until after you have established a PictBridge connection. If this is the case, connect your digital camera to the front USB port, turn on the camera and change it to PictBridge mode, and then use the camera to select the photos you want to print. Cause: You did not select any photos on the camera for printing. 130 Solve a problem Scan troubleshooting Use this section to solve these scan problems:
Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing Scanned image is blank Solution: Load your original print side down on the right front corner of the glass. Cause: The original was placed incorrectly on the glass. Scanned image is incorrectly cropped Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures. Scanned image has incorrect page layout Solution: Turn off autocropping in the software to retain the page layout. Cause: Automatic cropping was changing the page layout. Scanned image shows dotted lines instead of text If you used the Text image type to scan text that you planned to edit, the scanner might not have Solution: Make a black-and-white copy of the original and then scan the copy. Cause:
recognized color text. The Text image type scans at 300 x 300 dpi, in black and white. If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text. Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting Scan troubleshooting 131 Chapter 12 the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Cause: The scan document settings were incorrect. Text is incorrect or missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Adjust the brightness in the software Solution 2: Clean the glass and lid Solution 3: Select the correct OCR language Solution 1: Adjust the brightness in the software Solution: Adjust the brightness in the software, and then rescan the original. Cause: The brightness was not set correctly. If this did not solve the issue, try the next solution. Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid. Cause: Debris might have been stuck on the glass or on the back of the document lid. This can cause poor-
quality scans. If this did not solve the issue, try the next solution. Solution 3: Select the correct OCR language Solution: Select the correct OCR language in the software. If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might NOTE:
not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Cause: The scan document settings were not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible. Copy troubleshooting Use this section to solve these copy problems:
Nothing happens when I try to copy Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series) Parts of the original do not appear or are cut off Fit to Page is not working as expected The printout is blank 132 Solve a problem Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Turn on the product Solution 2: Place the original correctly on the glass Solution 3: Wait until the product completes the current operation Solution 4: The product does not support the paper type or envelope Solution 5: Clear the paper jam Solution 1: Turn on the product Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 3: Wait until the product completes the current operation Solution: Check the On light. If it is blinking, the product is busy. Cause: The product was busy copying or printing. If this did not solve the issue, try the next solution. Solution 4: The product does not support the paper type or envelope Solution: Do not use the product to copy onto envelopes or other papers it does not support. Cause: The product did not recognize the paper type. If this did not solve the issue, try the next solution. Copy troubleshooting 133 Chapter 12 Solution 5: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product. Cause: The product had a paper jam. Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series) NOTE: This section provides solutions for the HP Photosmart Premium Fax C309b series model. Refer to the label in the cartridge access area to determine the model number. Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Make sure that the product is turned on Solution 2: Make sure your computer is turned on Solution 3: Make sure your computer is connected to the product by a USB cable Solution 4: Make sure the HP Photosmart Software is installed on your computer Solution 5: Make sure the HP Photosmart Software is running on your computer Solution 6: Make sure that the original is placed correctly on the glass Solution 7: Wait for the product to finish other tasks Solution 8: Make sure the paper loaded is recognized by the product Solution 9: Check for a paper jam Solution 1: Make sure that the product is turned on Solution: Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 2: Make sure your computer is turned on Solution: Turn on your computer. Cause: The computer was not turned on. If this did not solve the issue, try the next solution. Solution 3: Make sure your computer is connected to the product by a USB cable Solution: Connect your computer to the product with a standard USB cable. For more information, see the Setup Guide. Cause: Your computer was not connected to the product by a USB cable. If this did not solve the issue, try the next solution. Solution 4: Make sure the HP Photosmart Software is installed on your computer Insert the product installation CD and install the software. Solution:
For more information, see the Setup Guide. 134 Solve a problem Cause: The HP Photosmart Software was not installed on your computer. If this did not solve the issue, try the next solution. Solution 5: Make sure the HP Photosmart Software is running on your computer Solution: Open the software you installed with the product and try scanning again. NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar. Pick a device in the list, and then click Display Status. Cause: The HP Photosmart Software was not running on your computer. If this did not solve the issue, try the next solution. Solution 6: Make sure that the original is placed correctly on the glass Solution: Place your original with the side you want to copy or scan face down on the left front corner of the glass. Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 7: Wait for the product to finish other tasks Solution: Check the On light. If it is blinking, the product is busy. If the product is performing another task such as printing or scanning, your copy job will be delayed until the product completes the current task. Copy troubleshooting 135 Chapter 12 Cause: The product was busy with another task. If this did not solve the issue, try the next solution. Solution 8: Make sure the paper loaded is recognized by the product Solution: Do not use the product to copy onto envelopes or other papers the product does not support. Related topics Recommended papers for printing Cause: The product did not recognize the inserted paper type. If this did not solve the issue, try the next solution. Solution 9: Check for a paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product. Cause: The product had a paper jam. Parts of the original do not appear or are cut off Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. Fit to Page is not working as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Scan, enlarge, and then print a copy Solution 2: Place the original correctly on the glass Solution 3: Wipe the glass and the back of the document lid Solution 1: Scan, enlarge, and then print a copy Solution: Fit to Page can only enlarge the original up to the maximum percentage allowed by your model. For example, 200% might be the maximum enlargement percentage allowed by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page. If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. 136 Solve a problem Cause: You were trying to increase the size of an original that was too small. If this did not solve the issue, try the next solution. Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid. Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image. The printout is blank Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. Copy troubleshooting 137 Chapter 12 Fax troubleshooting The quality of the fax I sent is poor The product is having problems sending and receiving faxes The product cannot send faxes, but can receive faxes The product is having problems sending a manual fax The fax I sent was blank when it was received Fax transmission is slow Fax tones are recorded on my answering machine The product cannot receive faxes, but can send faxes The product is having problems receiving a manual fax The product is not answering incoming fax calls Use this section to solve the following fax problems:
Pages of a fax I sent are missing Parts of a fax I sent are cut off Pages of a fax I received are missing Faxes are received but do not print Parts of a fax I received are cut off The fax I received is blank The computer to which I am connecting has only one phone port I hear static on my telephone line since connecting the product The fax test failed I am having problems faxing over the Internet using IP phone The fax log report shows an error The product is having problems sending and receiving faxes Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Make sure the product is set up for faxing correctly Solution 2: Turn on the product Solution 3: Make sure you are using the correct type of phone cord Solution 4: Make sure other office equipment is connected correctly Solution 5: Try removing the splitter Solution 6: Make sure the telephone wall jack works properly Solution 7: Check the phone line for noise Solution 8: Make sure extension phones or other equipment on the phone line are not in use Solution 9: Make sure the product is connected to an analog phone line Solution 10: If you use a DSL service, make sure you have a DSL filter installed Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone use Solution 13: Check for and resolve any error messages Solution 14: Lower the fax speed Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time Solution 1: Make sure the product is set up for faxing correctly Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. 138 Solve a problem Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. 5. Review the report. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. For more information, see:
Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution. The fax test failed Solution 2: Turn on the product Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 3: Make sure you are using the correct type of phone cord Solution NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Check the end of the cord and compare it to the two types of cords shown below. Fax troubleshooting 139 Chapter 12 Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. One end of this special 2-wire phone cord should be connected to the port labeled 1-LINE on the back of the product and the other end to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord, and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the product. If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-wire phone cord adapter to the port labeled 1-LINE on the back of the product. Attach your 4-wire phone cord to the open port on the adapter and to the telephone wall jack. For more information on using the 2-wire phone cord adapter, see the documentation that came with it. For more information on setting up the product, see the printed documentation that came with the product. Cause: The wrong phone cord was used to connect the product or the phone cord was plugged into the wrong port. If this did not solve the issue, try the next solution. Solution 4: Make sure other office equipment is connected correctly Solution NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. Make sure you have correctly connected the product to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the product. Use the port labeled 1-LINE on the back of the product to connect to the telephone wall jack. Use the 2-EXT port to connect to any other equipment, such as an answering machine or a telephone, as shown below. 140 Solve a problem 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 3 Telephone (optional) For more information on setting up the product, see the printed documentation that came with the product. Cause: Other office equipment (such as an answering machine or a telephone) was not set up properly with the product. If this did not solve the issue, try the next solution. Solution 5: Try removing the splitter Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) If you are using a splitter, remove it and connect the product directly to the telephone wall jack. Cause: You were using a phone line splitter. If this did not solve the issue, try the next solution. Solution 6: Make sure the telephone wall jack works properly Solution: Try connecting a working telephone and phone cord to the telephone wall jack you are using for the product and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Cause: The telephone wall jack was not working properly. If this did not solve the issue, try the next solution. Solution 7: Check the phone line for noise Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. Fax troubleshooting 141 Chapter 12 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press the down arrow button to highlight Off or On. 5. Press OK. Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution. Solution 8: Make sure extension phones or other equipment on the phone line are not in use Solution: Make sure extension phones (phones on the same phone line, but not connected to the product) or other equipment are not in use or off the hook. For example, you cannot use the product for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet. Cause: Other equipment that uses the same phone line as the product might have been in use. If this did not solve the issue, try the next solution. Solution 9: Make sure the product is connected to an analog phone line Solution: Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the product to an analog phone line and try sending or receiving a fax. NOTE:
provider. If you are unsure of the kind of phone line you have (analog or digital), check with your service Cause: The product might have been connected to a telephone wall jack that was set up for digital phones. If this did not solve the issue, try the next solution. Solution 10: If you use a DSL service, make sure you have a DSL filter installed Solution:
If you use a DSL service, make sure that you have a DSL filter connected or you will not be able to fax successfully. The DSL service sends out a digital signal on the phone line that can interfere with the product, preventing the product from sending and receiving faxes. The DSL filter removes the digital signal and allows the product to communicate properly with the phone line. To check if you already have a filter installed, listen to your phone line or dial tone. If you hear noise or static on the line, you probably do not have a DSL filter installed, or it is installed incorrectly. Obtain a DSL filter from your DSL provider. If you already have a DSL filter, make sure it is connected correctly. Cause: The product shares the same phone line with a DSL service and a DSL filter was not connected. If this did not solve the issue, try the next solution. Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with Solution:
poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem. 142 Solve a problem NOTE: For information on turning your DSL modem off, contact your DSL provider for support. Completely remove power for at least 15 minutes, and then turn the DSL modem back on. Listen to the dial tone again. If the dial tone sounds clear (no noise or static), try sending or receiving a fax. NOTE: You might notice static on the phone line again in the future. If the product stops sending and receiving faxes, repeat this process. If the phone line is still noisy, contact your phone company. Cause: The product shares the same phone line with a DSL service and the DSL modem might not have been properly grounded. If this did not solve the issue, try the next solution. Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone use Solution: Make sure the product is connected to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible. NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. For more information on how to set up the product with a PBX phone system or ISDN line, see the printed documentation that came with the product. Cause: You were using either a PBX or an ISDN converter/terminal adapter. If this did not solve the issue, try the next solution. Solution 13: Check for and resolve any error messages Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the product will not send or receive a fax until the error condition is resolved. You can also check the status of the product by clicking Status in the HP Solution Center. Cause: Another process caused an error in the product. If this did not solve the issue, try the next solution. Solution 14: Lower the fax speed Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium
(14400) or Slow (9600) if you use one of the following:
An Internet phone service A PBX system An ISDN service Fax over Internet Protocol (FoIP) To set the fax speed from the control panel 1. Press Setup. Fax troubleshooting 143 Chapter 12 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fast (33600) Medium (14400) Slow (9600) Fax speed v.34 (33600 baud) v.17 (14400 baud) v.29 (9600 baud) Cause: The Fax Speed setting was set too fast. If this did not solve the issue, try the next solution. Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time Solution: Try resending your fax at a later time. Also, make sure your Internet service provider supports faxing over the Internet. If the problem persists, contact your Internet service provider. Cause: You were faxing over the Internet using an IP phone, and there was a problem with the transmission. The product cannot send faxes, but can receive faxes Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Make sure the product is set up for faxing correctly Solution 2: Check the fax number Solution 3: Dial the fax number more slowly Solution 4: Check the receiving fax machine for problems Solution 1: Make sure the product is set up for faxing correctly Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. 144 Solve a problem 5. Review the report. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. For more information, see:
Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution. The fax test failed Solution 2: Check the fax number Solution: Check to see that the fax number you entered is correct and in the proper format. For example, you might need to dial a "9" prefix, depending on your phone system. If your phone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number. Cause: The number you entered when sending the fax was not in the proper format. If this did not solve the issue, try the next solution. Solution 3: Dial the fax number more slowly Insert some pauses in the number sequence to slow the dialing pace. For example, if you need to Solution:
access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press the symbols button on the keypad (indicated by an asterisk) until a dash (-) appears on the display. You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. For more information, see:
Send a fax Cause: The product might have been dialing too fast or too soon. If this did not solve the issue, try the next solution. Solution 4: Check the receiving fax machine for problems Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Cause: The receiving fax machine was having problems. Fax troubleshooting 145 Chapter 12 The product is having problems sending a manual fax Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Ensure that the receiving fax machine can receive a manual fax Solution 2: Connect the telephone to the correct port Solution 3: Start sending the fax within 3 seconds of hearing fax tones Solution 4: Lower the fax speed Solution 1: Ensure that the receiving fax machine can receive a manual fax Solution: Check with the recipient to see if their fax machine can receive faxes manually. Cause: The recipient's fax machine does not support manual faxing. If this did not solve the issue, try the next solution. Solution 2: Connect the telephone to the correct port Solution NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the product, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 3 Telephone For more information on setting up the product with your telephone, see the printed documentation that came with the product. Cause: The telephone used to initiate the fax call was not connected directly to the product or was not connected properly. If this did not solve the issue, try the next solution. 146 Solve a problem Solution 3: Start sending the fax within 3 seconds of hearing fax tones If you are sending a fax manually, make sure that you press Start Fax within three seconds of Solution:
hearing the recipient's fax tones, otherwise the transmission might fail. Cause: You did not press Start Fax within three seconds of hearing fax tones. If this did not solve the issue, try the next solution. Solution 4: Lower the fax speed Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium
(14400) or Slow (9600) if you use one of the following:
An Internet phone service A PBX system An ISDN service Fax over Internet Protocol (FoIP) To set the fax speed from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fast (33600) Medium (14400) Slow (9600) Fax speed v.34 (33600 baud) v.17 (14400 baud) v.29 (9600 baud) Cause: The Fax Speed setting might have been set too fast. Pages of a fax I sent are missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Check the receiving fax machine for problems Solution 2: Check the phone line for noise Solution 1: Check the receiving fax machine for problems Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Cause: The receiving fax machine was having problems. Solution 2: Check the phone line for noise Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to Fax troubleshooting 147 Chapter 12 have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press the down arrow button to highlight Off or On. 5. Press OK. Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution. The quality of the fax I sent is poor Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Check the phone line for noise Solution 2: Increase the fax resolution Solution 3: Make sure the glass is clean Solution 4: Check the receiving fax machine for problems Solution 5: Use the Lighter/Darker setting to darken the original when sending the fax Solution 1: Check the phone line for noise Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press the down arrow button to highlight Off or On. 5. Press OK. Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. 148 Solve a problem If this did not solve the issue, try the next solution. Solution 2: Increase the fax resolution Solution: For the highest-quality fax, change the fax resolution to Fine, Very Fine (if available), or Photo. Cause: The fax resolution setting was set to a low resolution, such as Standard. If this did not solve the issue, try the next solution. Solution 3: Make sure the glass is clean If you are sending a fax from the glass, make a copy to check the quality of the printout. If the quality Solution:
of the printout is poor, clean the glass. Cause: The glass of the product might have been dirty. If this did not solve the issue, try the next solution. Solution 4: Check the receiving fax machine for problems Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Cause: The receiving fax machine was having problems. Solution 5: Use the Lighter/Darker setting to darken the original when sending the fax Solution: Make a copy to check the quality of the printout. If the printout is too light, you can darken it by adjusting the Lighter/Darker setting when sending the fax. Cause: The Lighter/Darker setting might have been set too light. If you were sending a faded, washed out, or handwritten fax, or a document with a watermark (such as a red seal or stamp), you can change the Lighter/
Darker setting to send the fax darker than the original. Parts of a fax I sent are cut off Solution: Make sure the receiving fax machine can accept the paper size you are using. If not, ask the recipient if the receiving fax machine has a fit to page setting they can use to reduce the incoming fax to fit standard paper size such as letter or A4. Cause: Some fax machines cannot accept faxes larger than letter or A4 paper. The fax was larger than letter or A4 paper. The fax I sent was blank when it was received Solution: Load your original print side down on the right front corner of the glass. Fax troubleshooting 149 Chapter 12 Cause: The original was not loaded or was loaded incorrectly. Fax transmission is slow Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Send the fax in black and white Solution 2: Lower the fax resolution Solution 3: Check the phone line for noise Solution 4: Check the receiving fax machine for problems Solution 5: Increase the fax speed Solution 1: Send the fax in black and white Solution: Sending a fax in color can take longer than sending a black-and-white fax. Try sending the fax in black and white. Cause: You were sending a fax in color. If this did not solve the issue, try the next solution. Solution 2: Lower the fax resolution Solution: For faster transmission, use Standard resolution. This setting provides the fastest possible transmission with the lowest quality of fax. The default resolution is Fine, which can take longer to send. Cause: The document contained a lot of graphics or had very fine detail. If this did not solve the issue, try the next solution. Solution 3: Check the phone line for noise Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 150 Solve a problem 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press the down arrow button to highlight Off or On. 5. Press OK. Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution. Solution 4: Check the receiving fax machine for problems Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Cause: The receiving fax machine was having problems. Solution 5: Increase the fax speed Solution: Make sure the Fax Speed option is set to Fast (33600) or Medium (14400). To set the fax speed from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fast (33600) Medium (14400) Slow (9600) Fax speed v.34 (33600 baud) v.17 (14400 baud) v.29 (9600 baud) Cause: The Fax Speed option was set to a slow transmission speed. Fax tones are recorded on my answering machine Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Make sure the answering machine is connected to the correct port Solution 2: Set up the product to answer faxes automatically Fax troubleshooting 151 Chapter 12 Solution 1: Make sure the answering machine is connected to the correct port Solution NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the product using the port labeled 2-EXT, as shown below. 1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the product Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct. The number of rings to wait for the product should be greater than the number of rings to answer for the answering machine. If the answering machine and the product are set to the same number of rings to answer, both devices will answer the call and fax tones will be recorded on the answering machine. Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the product will monitor the line. If the product detects fax tones, the product will receive the fax. If the call is a voice call, the answering machine will record the incoming message. For more information on setting up the product when you have an answering machine, see Set up the HP Photosmart for faxing. Cause: The answering machine was not set up properly with the product or the number or rings to wait setting was not correct. If this did not solve the issue, try the next solution. 152 Solve a problem Solution 2: Set up the product to answer faxes automatically Solution: Set up the product to answer incoming calls automatically by turning on Auto Answer. If it is turned off, the product will not monitor incoming calls and receive faxes. In this case, the answering machine will answer the fax call and record the fax tones. For more information on setting up the product when you have an answering machine, see the printed documentation that came with the product. Cause: The product was set up to receive faxes manually, which means that the product would not answer incoming calls. You must be available to respond in person to incoming fax calls, or the product will not receive the fax and your answering machine will record the fax tones. The product cannot receive faxes, but can send faxes Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Make sure the product is set up for faxing correctly Solution 2: Check the Auto Answer setting Solution 3: Set the product to answer faxes manually Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software is not intercepting the fax Solution 5: If you have an answering machine on the same phone line as the product, record a new outgoing message Solution 6: If you have an answering machine on the same phone line as the product, make sure it is connected to the correct port Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern for your fax number Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings Solution 9: Make sure other equipment on the phone line is not reducing the fax signal Solution 10: Clear the memory of the product Solution 11: Check for error messages on the display Solution 1: Make sure the product is set up for faxing correctly Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. 5. Review the report. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. Fax troubleshooting 153 Chapter 12 The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. For more information, see:
Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution. The fax test failed Solution 2: Check the Auto Answer setting Solution: Depending on your office setup, you might be able to set the product to answer incoming calls automatically. To find out what the recommended answer mode is for your office setup, see the printed documentation that came with the product. If you must have Auto Answer off, you will need to press Start Fax to receive a fax. Cause: Auto Answer was turned off, which means that the product would not answer incoming calls. You must be available to respond in person to incoming fax calls in order to receive faxes. If this did not solve the issue, try the next solution. Solution 3: Set the product to answer faxes manually Solution: Set the product to answer faxes manually. You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. For more information on how to set up the product when you have a voice mail service, see the printed documentation that came with the product. Cause: You subscribed to a voice mail service at the same phone number you used for fax calls. If this did not solve the issue, try the next solution. Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software is not intercepting the fax Solution:
If you have a computer dial-up modem on the same phone line as the product, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the product from receiving fax calls. Cause: You had a computer dial-up modem on the same phone line as the product. If this did not solve the issue, try the next solution. Solution 5: If you have an answering machine on the same phone line as the product, record a new outgoing message Solution: Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. 154 Solve a problem If you had an answering machine on the same phone line with the product, you might have had one Cause:
of the following problems:
Your outgoing message might have been too long or too loud to allow the product to detect fax tones, and the sending fax machine might have disconnected. Your answering machine might not have had enough quiet time after your outgoing message to allow the product to detect fax tones. This problem is most common with digital answering machines. If this did not solve the issue, try the next solution. Solution 6: If you have an answering machine on the same phone line as the product, make sure it is connected to the correct port Solution NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the product using the port labeled 2-EXT, as shown below. You also need to set the correct number of rings to answer for both the answering machine and product. 1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the product Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct. The number of rings to answer for the product should be greater than the number of rings to answer for the answering machine. Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported by your product. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the product will monitor the line. If the product detects fax tones, the product will receive the fax. If the call is a voice call, the answering machine will record the incoming message. For more information on setting up the product, see Set up the HP Photosmart for faxing. Fax troubleshooting 155 Chapter 12 Cause: The answering machine was not set up properly with the product. If this did not solve the issue, try the next solution. Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern for your fax number If you have a special ring pattern for your fax phone number (using a distinctive ring service through Solution:
your telephone company), make sure that the Distinctive Ring setting on the product is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting. NOTE: The product cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set to All Rings. Cause: You had a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the product did not match. If this did not solve the issue, try the next solution. Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the Solution:
product is set to All Rings. Cause: The Distinctive Ring setting was not set to All Rings (and you were not using a distinctive ring service). If this did not solve the issue, try the next solution. Solution 9: Make sure other equipment on the phone line is not reducing the fax signal If the product shares the same phone line with other types of phone equipment, such as an Solution:
answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. If you are using a splitter or extension cables, try removing them and connecting the product directly to the telephone wall jack. To find out if other equipment is causing a problem, disconnect everything except the product from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. Cause: The fax signal level might not have been strong enough, which can cause fax reception problems. If this did not solve the issue, try the next solution. Solution 10: Clear the memory of the product Solution:
If Backup Fax Reception is enabled and there is an error condition on the product, the memory might become full of faxes that have not yet been printed and the product will stop answering calls. If an error 156 Solve a problem condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure:
The product is set up correctly for faxing. See the printed documentation for more information. There is paper loaded in the input tray. There is no paper jam. The print cartridge door is closed. If not, close the print cartridge door, as shown below:
The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again. Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the product. Cause: The memory of the product was full. If this did not solve the issue, try the next solution. Solution 11: Check for error messages on the display If an error condition exists that is preventing the product from printing faxes, review the display for Solution:
information on the error condition. Make sure:
The product is on. Press the On button to turn on the product. The product is set up correctly for faxing. See the printed documentation for more information. There is paper loaded in the input tray. There is no paper jam. The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again. The print cartridge door is closed. If not, close the print cartridge door, as shown below:
Fax troubleshooting 157 Chapter 12 NOTE:
the message and resume faxing. If the product has an alignment message, you might be able to press the button next to OK to clear After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. The product is having problems receiving a manual fax Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Lower the fax speed Solution 2: Check for error messages on the display Solution 1: Lower the fax speed Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium
(14400) or Slow (9600) if you use one of the following:
An Internet phone service A PBX system An ISDN service Fax over Internet Protocol (FoIP) To set the fax speed from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fast (33600) Medium (14400) Slow (9600) Fax speed v.34 (33600 baud) v.17 (14400 baud) v.29 (9600 baud) Cause: The Fax Speed setting might have been set too fast. 158 Solve a problem If this did not solve the issue, try the next solution. Solution 2: Check for error messages on the display If an error condition exists that is preventing the product from printing faxes, review the display for Solution:
information on the error condition. Make sure:
The product is on. Press the On button to turn on the product. The product is set up correctly for faxing. See the printed documentation for more information. There is paper loaded in the input tray. There is no paper jam. The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again. The print cartridge door is closed. If not, close the print cartridge door, as shown below:
NOTE:
the message and resume faxing. If the product has an alignment message, you might be able to press the button next to OK to clear After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. The product is not answering incoming fax calls Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Turn on the product Solution 2: Check the Auto Answer setting Solution 3: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern for your fax number Solution 4: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings Solution 5: Clear the memory of the product Solution 6: Check for error messages on the display Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. Fax troubleshooting 159 Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Check the Auto Answer setting Solution: Depending on your office setup, you might be able to set the product to answer incoming calls automatically. To find out what the recommended answer mode is for your office setup, see the printed documentation that came with the product. If you must have Auto Answer off, you will need to press Start Fax to receive a fax. Cause: Auto Answer was turned off, which means that the product would not answer incoming calls. You must be available to respond in person to incoming fax calls in order to receive faxes. If this did not solve the issue, try the next solution. Solution 3: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern for your fax number If you have a special ring pattern for your fax phone number (using a distinctive ring service through Solution:
your telephone company), make sure that the Distinctive Ring setting on the product is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting. NOTE: The product cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set to All Rings. Cause: You had a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the product did not match. If this did not solve the issue, try the next solution. Solution 4: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the Solution:
product is set to All Rings. Cause: The Distinctive Ring setting was not set to All Rings (and you were not using a distinctive ring service). If this did not solve the issue, try the next solution. Solution 5: Clear the memory of the product Solution:
If Backup Fax Reception is enabled and there is an error condition on the product, the memory might become full of faxes that have not yet been printed and the product will stop answering calls. If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure:
The product is set up correctly for faxing. See the printed documentation for more information. There is paper loaded in the input tray. There is no paper jam. The print cartridge door is closed. If not, close the print cartridge door, as shown below:
160 Solve a problem The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again. Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the product. Cause: The memory of the product was full. If this did not solve the issue, try the next solution. Solution 6: Check for error messages on the display If an error condition exists that is preventing the product from printing faxes, review the display for Solution:
information on the error condition. Make sure:
The product is on. Press the On button to turn on the product. The product is set up correctly for faxing. See the printed documentation for more information. There is paper loaded in the input tray. There is no paper jam. The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again. The print cartridge door is closed. If not, close the print cartridge door, as shown below:
NOTE:
the message and resume faxing. If the product has an alignment message, you might be able to press the button next to OK to clear After you resolve any problems found, the product can begin answering incoming fax calls. Fax troubleshooting 161 Chapter 12 Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. Pages of a fax I received are missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Load paper in the input tray Solution 2: Check the sending fax machine for problems Solution 1: Load paper in the input tray Solution: Make sure you have paper loaded correctly. If you have Backup Fax Reception enabled, the product might have stored the fax in memory upon reception. After you have correctly loaded the paper in the input tray, the product automatically begins printing all the unprinted faxes from memory, in the order they were received. If you do not have Backup Fax Reception enabled, or if the fax was not stored in memory for some reason (for example, if the product was out of memory), you will need to contact the sender and ask for the fax to be resent. For more information, see:
Cause: The paper was not loaded correctly in the input tray. If this did not solve the issue, try the next solution. Load media Solution 2: Check the sending fax machine for problems Solution: Check with the sender to find out how many pages were sent. The sending fax machine might have failed to feed each page of the original. Cause: The sending fax machine was having problems. Faxes are received but do not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Clear any paper jams and make sure paper is loaded in the input tray Solution 2: Check for error messages on the display Solution 1: Clear any paper jams and make sure paper is loaded in the input tray Solution: The product might have a paper jam or be out of paper. If you have Backup Fax Reception enabled, the product might have stored the fax in memory upon reception. After clearing the paper jam or loading paper in the input tray, the product automatically begins printing all the unprinted faxes from memory, in the order they were received. If you do not have Backup Fax Reception enabled, or if the fax was not stored in memory for some reason (for example, if the product was out of memory), ask the sender to resend the fax. For more information, see:
Cause: The product had a paper jam or was out of paper. If this did not solve the issue, try the next solution. Load media 162 Solve a problem Solution 2: Check for error messages on the display If an error condition exists that is preventing the product from printing faxes, review the display for Solution:
information on the error condition. Make sure:
The product is on. Press the On button to turn on the product. The product is set up correctly for faxing. See the printed documentation for more information. There is paper loaded in the input tray. There is no paper jam. The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again. The print cartridge door is closed. If not, close the print cartridge door, as shown below:
NOTE:
the message and resume faxing. If the product has an alignment message, you might be able to press the button next to OK to clear After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. Parts of a fax I received are cut off Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Check the sending fax machine for problems Solution 2: Make sure paper is loaded in the input tray Solution 1: Check the sending fax machine for problems Solution: Check with the sender to see if the sending fax machine is having problems. Cause: The sending fax machine had a problem. If this did not solve the issue, try the next solution. Solution 2: Make sure paper is loaded in the input tray Solution: Make sure you have paper loaded correctly. For more information, see:
Cause: The paper-width guide was not positioned correctly. Load media Fax troubleshooting 163 Chapter 12 If this did not solve the issue, try the next solution. The fax I received is blank Solution: Check with the sender to see if the sending fax machine is having problems. Cause: The sending fax machine had a problem. The computer to which I am connecting has only one phone port Solution: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Example of a parallel splitter To set up the product on a shared fax/voice line with a computer dial-up modem 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 3. Remove the white plug from the port labeled 2-EXT on the back of the product. 4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the product. Connect the other end of the phone cord to the parallel splitter on the side with the single phone port. 5. Unplug your computer modem from the telephone wall jack, and connect it to the parallel splitter on the side with two phone ports. If your modem software is set to receive faxes to your computer automatically, turn off that setting. 6. NOTE:
will not be able to receive faxes. If you do not turn off the automatic fax reception setting in your modem software, the product 7.
(Optional) Connect a phone to the other open phone port on the parallel splitter. Back view of the product 164 Solve a problem 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the product connected to the 1-LINE port 8. Now you need to decide how you want the product to answer calls, automatically or manually:
If you set up the product to answer calls automatically, it answers all incoming calls and receives faxes. The product will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the product answers the call. To set up the product to answer calls automatically, turn on the Auto Answer setting. If you set up the product to answer faxes manually, you must be available to respond in person to incoming fax calls or the product cannot receive faxes. To set up the product to answer calls manually, turn off the Auto Answer setting. 9. Run a fax test. If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. To set up the product on a shared fax/voice line with a computer dial-up modem and answering machine 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 3. Remove the white plug from the port labeled 2-EXT on the back of the product. 4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the product. Connect the other end of the phone cord to the parallel splitter on the side with the single phone port. 5. Unplug your computer modem from the telephone wall jack, and connect it to the parallel splitter on the side with two phone ports. Fax troubleshooting 165 Chapter 12 6. Connect your answering machine to the other open phone port on the parallel splitter. If you do not connect your answering machine in this way, fax tones from a sending fax machine NOTE:
might be recorded on your answering machine, and you might not be able to receive faxes with the product. 7.
(Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. Back view of the product 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Phone cord supplied in the box with the product connected to the 1-LINE port 8. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE:
will not be able to receive faxes. If you do not turn off the automatic fax reception setting in your modem software, the product 9. Turn on the Auto Answer setting. 10. Change the number of rings to wait on the product to the maximum number of rings supported by your product. (The maximum number of rings varies by country/region.) 11. Set your answering machine to answer after a low number of rings. 12. Run a fax test. When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The product monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the product will emit fax reception tones and receive the fax; if there are no fax tones, the product stops monitoring the line and your answering machine can record a voice message. 166 Solve a problem To set up the product on a shared fax/voice line with a computer dial-up modem and voice mail service 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. NOTE:
If you do not use the supplied cord to connect from the telephone wall jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 3. Remove the white plug from the port labeled 2-EXT on the back of the product. 4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the product. Connect the other end of the phone cord to the parallel splitter on the side with the single phone port. 5. Unplug your computer modem from the telephone wall jack, and connect it to the parallel splitter on the side with two phone ports. If your modem software is set to receive faxes to your computer automatically, turn off that setting. 6. NOTE:
will not be able to receive faxes. If you do not turn off the automatic fax reception setting in your modem software, the product 7.
(Optional) Connect a phone to the other open phone port on the parallel splitter. Back view of the product 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the product connected to the 1-LINE port 8. Turn off the Auto Answer setting. 9. Run a fax test. If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. Fax troubleshooting 167 Chapter 12 I hear static on my telephone line since connecting the product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Make sure the product is set up for faxing correctly Solution 2: Try removing the splitter Solution 3: Try another power outlet Solution 1: Make sure the product is set up for faxing correctly Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. 5. Review the report. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. For more information, see:
Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution. The fax test failed Solution 2: Try removing the splitter Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) If you are using a splitter, remove it and connect the product directly to the telephone wall jack. Cause: You were using a phone line splitter. If this did not solve the issue, try the next solution. Solution 3: Try another power outlet Solution: Try connecting to another power outlet. Cause: You were not using a proper power outlet for the product. 168 Solve a problem The fax test failed If you tried to run the fax test from your computer and the fax test failed to run, the product might be busy with another task or have an error condition preventing it from running the fax test. What to check The product is set up properly, connected to a power supply, and is connected to your computer. For more information on setting up the product, see the Setup Guide that came with the product. The product is turned on. If it is not, press the On button to turn on the product. The print cartridges are installed correctly, the print cartridge carriage is not blocked, and the print cartridge door is closed. The product is not currently busy with another task such as aligning the printer. Check the display. If the product is busy, wait until it completes the current task and run the fax test again. The rear door is attached to the back of the product. There are no error messages on the display. If there is an error message, resolve the problem and run the fax test again. If you run the fax test and the product reports that the test failed, read the following information carefully to determine how to correct any problems with your fax setup. Different portions of the fax test might fail for different reasons. The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Fax Line Condition" test failed The "Dial Tone Detection" test failed The "Fax Hardware Test" failed Solution Turn off the product by pressing the On button located on the control panel and then unplug the power cord from the back of the product. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. NOTE: Depending how long the product is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. If you are running the test from the Fax Setup Wizard, make sure the product is not busy completing another task, such as making a copy. Check the display for a message indicating that the product is busy. If it is busy, wait until it is finished and in the idle state, before running the test. After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution Check the connection between the telephone wall jack and the product to make sure the phone cord is secure. Make sure you use the phone cord that came with the product. If you do not use the supplied phone cord to connect from the telephone wall jack to the product, you might not be able to send or receive faxes. After you plug in the phone cord that came with the product, run the fax test again. Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other Fax troubleshooting 169 Chapter 12 end to the port labeled 1-LINE on the back of the product. For more information on setting up the product for faxing, see the printed documentation. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. To plug the phone cord into the correct port 1. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. NOTE:
If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone. 170 Solve a problem 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the product is ready for faxing. 3. Try to send or receive a test fax. The "Using Correct Type of Phone Cord with Fax" test failed Solution Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the product and the other end to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Phone cord supplied in the box with the product Check the connection between the telephone wall jack and the product to make sure the phone cord is secure. Fax troubleshooting 171 Chapter 12 The "Fax Line Condition" test failed Solution Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the product to an analog phone line and try sending or receiving a fax. Check the connection between the telephone wall jack and the product to make sure the phone cord is secure. Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. For more information on setting up the product for faxing, see the printed documentation that came with the product. Other equipment, which uses the same phone line as the product, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything except the product from the phone line, and then run the test again. If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. If the Fax Line Condition Test fails without the other equipment, connect the product to a working phone line and continue reviewing the troubleshooting information in this section. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing. If the Fax Line Condition Test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. NOTE:
provider. If you are unsure of the kind of phone line you have (analog or digital), check with your service The "Dial Tone Detection" test failed Solution Other equipment, which uses the same phone line as the product, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything except the product from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. For more information on setting up the product for faxing, see the printed documentation that came with the product. 172 Solve a problem 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack. If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax. Check to make sure the country/region setting is set appropriately for your country/region. If the country/
region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the product to an analog phone line and try sending or receiving a fax. NOTE:
provider. If you are unsure of the kind of phone line you have (analog or digital), check with your service After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing. If the Dial Tone Detection Test continues to fail, contact your telephone company and have them check the phone line. I am having problems faxing over the Internet using IP phone Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Change the fax speed Solution 2: Make sure the phone cord is connected to the correct port on the product Solution 3: Make sure the telephone company supports faxing over the Internet Solution 1: Change the fax speed Solution:
If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from Fast (33600) (the default) to Medium
(14400) or Slow (9600). To set the fax speed from the control panel 1. Press Setup. Fax troubleshooting 173 Chapter 12 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fast (33600) Medium (14400) Slow (9600) Fax speed v.34 (33600 baud) v.17 (14400 baud) v.29 (9600 baud) Cause: The fax over Internet Protocol (FoIP) service might not have worked properly when the product was sending and receiving faxes at high speed (33600 bps). If this did not solve the issue, try the next solution. Solution 2: Make sure the phone cord is connected to the correct port on the product Solution: You can only send and receive faxes by connecting a phone cord to the port labeled 1-LINE on the product. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company. Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution. Solution 3: Make sure the telephone company supports faxing over the Internet Solution: Check with your telephone company to make sure their Internet phone service supports faxing. If they do not support faxing, you will not be able to send and receive faxes through the Internet. Cause: Your telephone company did not support faxing over the Internet. The fax log report shows an error Solution: Review the following table for information on the error codes in the Fax Log report. This information can help you troubleshoot any problems you encounter when using the fax features of the product. The table also indicates which codes are specific to Error Correction Mode (ECM). If the same error appears repeatedly, try turning off ECM. Error code
(223 Error Correction Mode) 224 225-231 232-234
(235-236 Error Correction Mode) 237 238
(239-241 Error Correction Mode) 242 243-244
(245-246 Error Correction Mode) 174 Solve a problem Error definition One or more received pages might not be readable. There is a feature incompatibility with the sending fax machine. The telephone connection was lost. The sending fax machine sent an unexpected communication. The sending fax machine is attempting to receive instead of send. The sending fax machine prematurely ended the session.
(continued) Error code 247-248
(249-251 Error Correction Mode) 252 253 281
(282 Error Correction Mode) 283-284
(285 Error Correction Mode) 286 290 291 314-320 321 322-324
(325-328 Error Correction Mode) 329-331 332-337
(338-342 Error Correction Mode) 343 344-348
(349-353 Error Correction Mode) 354-355 356-361
(362-366 Error Correction Mode) 367-372
(373-377 Error Correction Mode) 378-380 381 382 383 390-391 Error definition There was a communication error with the sending fax machine. Telephone line conditions were too poor to receive a fax. The sending fax machine attempted to use an unsupported page width. The telephone connection was lost. There was a communication error with the sending fax machine. The received fax could not be stored. There is a feature incompatibility with the receiving fax machine. There was a communication error with the receiving fax machine. Telephone line conditions were too poor to send a fax. The receiving fax machine indicated one or more pages might not be readable. The receiving fax machine sent an unexpected communication. The telephone connection was lost. The receiving fax machine prematurely ended the session. There was a communication error with the receiving fax machine. The telephone connection was lost. The receiving fax machine stopped accepting pages. The telephone connection was lost. There was a communication error with the receiving fax machine. To change the ECM setting from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. Fax troubleshooting 175 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press the down arrow button to highlight Off or On. 5. Press OK. Cause:
If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print. Chapter 12 Errors File messages This section contains the following categories of messages about your product:
Product messages General user messages Paper messages Power and connection messages Ink cartridge and printhead messages Product messages Firmware revision mismatch The following is a list of product-related error messages:
Memory is full Photo tray problem Photo tray cannot engage Photo tray cannot disengage Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Try making fewer copies at a time. Cause: The document you were copying exceeded the memory of the product. Photo tray problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Load more paper in the photo tray Solution 2: Make sure paper is loaded correctly in the photo tray Solution 3: Remove excess paper from the photo tray Solution 4: Make sure the sheets of paper are not stuck together Solution 5: Make sure the photo paper is not curled Solution 6: Load one sheet of paper at a time 176 Solve a problem Solution 1: Load more paper in the photo tray If the photo tray is empty or there are only a few sheets remaining, load more paper in the photo Solution:
tray. If there is paper in the photo tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the photo tray. Follow the prompts on the display or the computer screen to continue your print job. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. Cause: There was not enough paper in the photo tray. If this did not solve the issue, try the next solution. Solution 2: Make sure paper is loaded correctly in the photo tray Solution: Make sure you have paper loaded correctly in the photo tray. For more information, see:
Cause: The paper was not feeding properly because it was loaded incorrectly. If this did not solve the issue, try the next solution. Load media Solution 3: Remove excess paper from the photo tray Solution: Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. Cause: There was too much paper loaded in the photo tray. If this did not solve the issue, try the next solution. Solution 4: Make sure the sheets of paper are not stuck together Solution: Remove the paper from the photo tray and shuffle the paper so it does not stick together. Reload the paper into the photo tray and try printing again. Cause: Two or more pieces of paper were stuck together. If this did not solve the issue, try the next solution. Solution 5: Make sure the photo paper is not curled If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction Solution:
of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled. Cause: The photo paper was curled. If this did not solve the issue, try the next solution. Solution 6: Load one sheet of paper at a time Solution: Try loading just one sheet of photo paper in the photo tray at a time. Cause: Paper might not feed properly if you are using the product in an extremely high- or low-humidity environment. Errors 177 Chapter 12 Photo tray cannot engage Solution: Remove the output tray, and then replace it. Push the output tray in as far as it will go. Make sure the output is lowered all the way and lays flat. Cause: The output tray was not inserted all the way. Photo tray cannot disengage Solution: Push the output tray all the way down. Cause: The output tray was not lowered all the way. Missing HP Photosmart Software Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Install the HP Photosmart Software Solution 2: Turn on the product Solution 3: Turn on the computer Solution 4: Check the connection from the product to your computer Solution 1: Install the HP Photosmart Software Solution:
Install the HP Photosmart Software that came with the product. If it is installed, restart your computer. Insert the product CD-ROM into your computers CD-ROM drive and then start the Setup program. To install the HP Photosmart Software 1. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The HP Photosmart Software was not installed. If this did not solve the issue, try the next solution. Solution 2: Turn on the product Solution: Turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 3: Turn on the computer Solution: Turn on the computer Cause: The computer was turned off. If this did not solve the issue, try the next solution. Solution 4: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If 178 Solve a problem the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the respective connections are active and the product is turned on. For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer. File messages The following is a list of file-related error messages:
Error reading or writing the file Unreadable files. NN files could not be read Photos not found Supported file types for the product File not found Invalid file name File corrupted Error reading or writing the file Solution: Check to see if you have the right folder and file name. Cause: The product software could not open or save the file. Unreadable files. NN files could not be read Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged. Cause: Some of the files on the inserted memory card or attached storage device were damaged. Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Reinsert the memory card Solution 2: Print photos from the computer Errors 179 Chapter 12 Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged. Cause: Some of the files on the inserted memory card or attached storage device were damaged. If this did not solve the issue, try the next solution. Solution 2: Print photos from the computer Solution: Take some photos with your digital camera, or if you previously saved photos on your computer, you can print them using the product software. Cause: No photos were found on the memory card. File not found Solution: Close some applications and try the task again. Cause: There was not enough available memory on your computer to create a print preview file. Invalid file name Solution: Make sure that you are not using any invalid symbols in the file name. Cause: The file name you entered was invalid. Supported file types for the product The product software only recognizes JPG and TIF images. File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera. Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged. Cause: Some of the files on the inserted memory card or attached storage device were damaged. If this did not solve the issue, try the next solution. Solution 2: Reformat the memory card in your digital camera. Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted. If the file system on the card is corrupt, reformat the memory card in your digital camera. 180 Solve a problem CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: The memory card file system was corrupted. General user messages The following is a list of messages related to common user errors:
Memory card error Cannot crop Out of disk space Card access error Use only one card at a time Card is inserted incorrectly Card is damaged Card is not fully inserted Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Remove all but one memory card Solution 2: Remove the memory card and reinsert it correctly Solution 3: Push the memory card all the way forward Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card. Cause: There were two or more memory cards inserted into the product at the same time. If this did not solve the issue, try the next solution. Solution 2: Remove the memory card and reinsert it correctly Solution: Remove the memory card and reinsert it correctly. The label of the memory card faces up and should be readable as you insert it into the slot. Cause: You had inserted the memory card backwards or upside down. If this did not solve the issue, try the next solution. Solution 3: Push the memory card all the way forward Solution: Remove the memory card and reinsert it in the memory card slot until it stops. Cause: You had not fully inserted the memory card. Errors 181 Chapter 12 Cannot crop Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Close some applications or restart your computer Solution 2: Empty the Recycle Bin on your desktop Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications. This includes applications that run in the background, such as screensavers and virus checkers. (If you turn off your virus checker, remember to turn it back on after you finish.) Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the documentation that came with your computer. Cause: The computer did not have enough memory. If this did not solve the issue, try the next solution. Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for example, delete temporary files. Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk. Out of disk space Solution: Close some applications and try the task again. Cause: The computer did not have enough memory. Card access error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Remove all but one memory card Solution 2: Remove the memory card and reinsert it correctly Solution 3: Push the memory card all the way forward Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card. Cause: There were two or more memory cards inserted into the product at the same time. If this did not solve the issue, try the next solution. Solution 2: Remove the memory card and reinsert it correctly Solution: Remove the memory card and reinsert it correctly. The label of the memory card faces up and should be readable as you insert it into the slot. Cause: You had inserted the memory card backwards or upside down. If this did not solve the issue, try the next solution. 182 Solve a problem Solution 3: Push the memory card all the way forward Solution: Remove the memory card and reinsert it in the memory card slot until it stops. Cause: You had not fully inserted the memory card. Use only one card at a time Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: There were two or more memory cards inserted into the product at the same time. Card is inserted incorrectly Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on. If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: You had inserted the memory card backwards or upside down. Card is damaged Solution: Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format. For more information, see the documentation that came with your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: You formatted the card on a Windows XP computer. By default, Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other devices use the FAT
(FAT16 or FAT12) format and cannot recognize a FAT32 formatted card. Card is not fully inserted Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on. If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: You had not fully inserted the memory card. Paper messages The following is a list of paper-related error messages:
Ink is drying Errors 183 Chapter 12 Ink is drying Solution: Leave the sheet in the output tray until the message disappears. If it is necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry. Cause: Transparencies and some other media require a drying time that is longer than normal. Power and connection messages The following is a list of power- and connection-related error messages:
Improper shutdown Improper shutdown Solution: Press the On button to turn the product on and off. Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning off the switch on a power strip or by using a wall switch, the product can be damaged. Ink cartridge and printhead messages Incompatible ink cartridges Incompatible printhead Ink alert Ink cartridge problem Ink service capacity warning Ink system failure The following is a list of printhead and ink cartridge error messages:
Cartridges in wrong slot General printer error Check ink cartridges Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridge Printhead appears to be missing or damaged Printhead problem Problem with printer preparation Sensor issue Sensor failure Install printhead and then cartridges Ink cartridge is missing, incorrectly installed, or not intended for your product Cartridges in wrong slot Solution: Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot. 184 Solve a problem Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see:
Replace the cartridges Cause: The indicated ink cartridges were inserted into the wrong slots. General printer error Solution: Write down the error code provided in the message, and then contact HP support. Go to:
www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Incompatible ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Check to see if the ink cartridges are compatible Solution 2: Contact HP support Solution 1: Check to see if the ink cartridges are compatible Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible ink cartridges, see the printed documentation that came with the product. If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with ink cartridges that are compatible. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. If it appears that you are using the correct ink cartridges, proceed to the next solution. For more information, see:
Order ink supplies Replace the cartridges Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured. If this did not solve the issue, try the next solution. Errors 185 Chapter 12 Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Incompatible printhead Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The printhead was not intended for use in this product, or it was damaged. Ink alert Solution: When you receive an Ink Alert message, you do not need to replace the indicated ink cartridge. However, the amount of ink might be low enough to cause poor print quality. Follow any prompts on the display to continue. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. HP recommends that you do not remove an ink cartridge until a replacement is ready to install. If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator might be inaccurate or unavailable. Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having replacement ink cartridges available to avoid possible printing delays. For more information, see:
Replace the cartridges Cause: The indicated ink cartridges did not have enough ink to print properly. Ink cartridge problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Install the ink cartridges correctly Solution 2: Clean the electrical contacts Solution 3: Close the print carriage latch Solution 4: Replace the ink cartridge Solution 5: Contact HP support 186 Solve a problem Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. Errors 187 Chapter 12 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. If the message has gone away, stop troubleshooting here. The error has been resolved. If the message has not gone away, proceed to the next step. If none of the ink cartridges were sticking up, proceed to the next step. 7. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 188 Solve a problem 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Clean the electrical contacts Solution: Clean the electrical contacts. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. Errors 189 Chapter 12 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. CAUTION: Be careful not to move any ink or other debris onto the clear plastic ink window next to the contacts. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 190 Solve a problem 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. Cause: The electrical contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Close the print carriage latch Solution: Make sure that the latch securing the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge. Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached. If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Errors 191 Chapter 12 For more information, see:
Cartridge warranty information Cause: The indicated ink cartridges were defective. If this did not solve the issue, try the next solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem. Ink service capacity warning If you are going to move or transport the product after receiving this message, make sure you keep Solution:
it upright and do not tip it on its side to avoid ink leakage. Printing can continue, but ink system behavior might change. Cause: The product has nearly maximized the ink service capacity. Ink system failure Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn on the product. If you continue to receive this message, write down the error code provided in the message on the product display, and then contact HP support. Go to:
www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The printhead or the ink delivery system failed and the product can no longer print. Check ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Install all five ink cartridges Solution 2: Make sure the ink cartridges are installed correctly Solution 3: Contact HP support Solution 1: Install all five ink cartridges Install all five ink cartridges. Solution:
If all five of the ink cartridges are already installed, proceed to the next solution. For more information, see:
Replace the cartridges Cause: One or more of the ink cartridges were not installed. 192 Solve a problem If this did not solve the issue, try the next solution. Solution 2: Make sure the ink cartridges are installed correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. Errors 193 Chapter 12 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. If the message has gone away, stop troubleshooting here. The error has been resolved. If the message has not gone away, proceed to the next step. If none of the ink cartridges were sticking up, proceed to the next step. 7. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 194 Solve a problem 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install printhead and then cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Install the printhead and then cartridges Solution 2: Contact HP support Solution 1: Install the printhead and then cartridges Solution: Check to make sure the printhead and the cartridges are installed. To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. Errors 195 Chapter 12 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. 196 Solve a problem 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. Errors 197 Chapter 12 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 198 Solve a problem 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door. Cause: The printhead or ink cartridges were not installed or incorrectly installed. Errors 199 Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges. Non-HP cartridge Solution: Follow the prompts on the display to continue, or replace the indicated ink cartridges. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit For more information, see:
Replace the cartridges Cause: The product detected non-HP ink. Original HP ink depleted Solution: Follow the prompts on the display to continue, or replace the indicated ink cartridges. Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality. Information about ink levels will not be available. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit For more information, see:
Replace the cartridges Cause: The original HP ink in the indicated ink cartridges was depleted. 200 Solve a problem Previously used genuine HP cartridge Solution: Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality. To clean the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. Follow the prompts on the display or computer screen to continue. NOTE: HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time. If a used cartridge is installed, check the print quality. If it is not satisfactory, run the cleaning procedure from the toolbox. Cause: The genuine HP ink cartridge was previously used in some other product. Printhead appears to be missing or damaged Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Reinstall the printhead and cartridges Solution 2: Contact HP support Solution 1: Reinstall the printhead and cartridges Solution: Check to make sure the printhead and the cartridges are installed. To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. Errors 201 Chapter 12 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 202 Solve a problem 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. Errors 203 Chapter 12 d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 204 Solve a problem 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door. Cause: The printhead or ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges. Errors 205 Chapter 12 Printhead problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Reinstall the printhead Solution 2: Contact HP support Solution 1: Reinstall the printhead Solution: Check to make sure the printhead is installed and the ink cartridge access door is closed. Reinstall the printhead. To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 206 Solve a problem 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. Errors 207 Chapter 12 To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. 208 Solve a problem c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door. Errors 209 Chapter 12 Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer preparation Solution: Check the print quality of the current print job. If it is not satisfactory, it could mean the internal clock failed and the product was not able to service the printhead as scheduled. Try cleaning the printhead to see if that improves the quality. To clean the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. Cause: The product was turned off improperly. Sensor issue Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Clean the sensor Solution 2: Clean the sensor windows on the ink cartridges Solution 3: Contact HP support 210 Solve a problem Solution 1: Clean the sensor Solution: Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor in the product 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2. Make sure the product is turned on. 3. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Locate the sensor inside the product. The sensor is a square, black plastic part slightly larger than a pencil eraser, just to the left of the print carriage. If you still receive the error message, turn the product off, and then on again. 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartridge access door, and check if the error message has been resolved. 7. Cause:
If this did not solve the issue, try the next solution. Ink might have built up and covered the sensor. Solution 2: Clean the sensor windows on the ink cartridges Solution: Clean the window on all of the ink cartridges. Errors 211 Chapter 12 If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor window on the ink cartridges 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2. Make sure the product is turned on. 3. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a. Press the tab on the ink cartridge to release it, and then remove it from the slot. b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. 212 Solve a problem c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still receive the error message, turn the product off, and then on again. Cause:
If this did not solve the issue, try the next solution. Ink might have built up on the ink cartridge window and it needed to be cleaned Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The sensor was defective. Errors 213 Chapter 12 Ink cartridge is missing, incorrectly installed, or not intended for your product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Insert all ink cartridges Solution 2: Check if all ink cartridges are properly installed Solution 3: Clean the ink cartridge contacts Solution 4: Contact HP support Solution 1: Insert all ink cartridges Solution: Make sure all of the ink cartridges are inserted. For more information, see:
Replace the cartridges Cause: One or more ink cartridges were missing. If this did not solve the issue, try the next solution. Solution 2: Check if all ink cartridges are properly installed Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 214 Solve a problem 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. If the message has gone away, stop troubleshooting here. The error has been resolved. If the message has not gone away, proceed to the next step. If none of the ink cartridges were sticking up, proceed to the next step. 7. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. Errors 215 Chapter 12 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. For more information, see:
Replace the cartridges Cause: One or more of the ink cartridges were not installed. If this did not solve the issue, try the next solution. Solution 3: Clean the ink cartridge contacts Solution: Clean the cartridge electrical contacts. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. 216 Solve a problem The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. CAUTION: Be careful not to move any ink or other debris onto the clear plastic ink window next to the contacts. Errors 217 Chapter 12 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see:
Cartridge warranty information Replace the cartridges Cause: The indicated ink cartridge contacts were defective. If this did not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. 218 Solve a problem If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Sensor failure Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Clean the sensor Solution 2: Clean the sensor windows on the ink cartridges Solution 3: Contact HP support Solution 1: Clean the sensor Solution: Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor in the product 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2. Make sure the product is turned on. 3. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Locate the sensor inside the product. The sensor is a square, black plastic part slightly larger than a pencil eraser, just to the left of the print carriage. Errors 219 Chapter 12 If you still receive the error message, turn the product off, and then on again. 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartridge access door, and check if the error message has been resolved. 7. Cause:
If this did not solve the issue, try the next solution. Ink might have built up and covered the sensor. Solution 2: Clean the sensor windows on the ink cartridges Solution: Clean the window on all of the ink cartridges. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor window on the ink cartridges 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2. Make sure the product is turned on. 3. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a. Press the tab on the ink cartridge to release it, and then remove it from the slot. 220 Solve a problem b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. Errors 221 Chapter 12 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still receive the error message, turn the product off, and then on again. Cause:
If this did not solve the issue, try the next solution. Ink might have built up on the ink cartridge window and it needed to be cleaned Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The sensor was defective. 222 Solve a problem 13 Stop the current job To stop a print job from the product Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled. Stop the current job 223 Chapter 13 224 Stop the current job 14 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart. This section contains the following topics:
Notice Cartridge chip information Specifications Environmental product stewardship program Regulatory notices Regulatory wireless statements Regulatory telecommunication notices Notice Cartridge chip information The HP cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when the cartridge was first installed, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the product model. This information helps HP design future products to meet our customers printing needs. The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their product. HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The memory chips from this sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this cartridge might have access to this data, as well. Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP product. If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the product's usage information. To disable the usage information function 1. Press Setup. Cartridge chip information 225 Chapter 14 2. Press the down arrow button until Preferences is highlighted, and then press OK. 3. Press the down arrow button until Cartridge Chip Info is highlighted, and then press OK. 4. Press the down arrow button to highlight Cancel the usage information function so data is not stored on the Ink Cartridge chip, and then press OK. NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information. Specifications Technical specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support. Environmental specifications Recommended operating temperature range: 15 C to 32 C (59 F to 90 F) Allowable operating temperature range: 5 C to 40 C (41 F to 104 F) Humidity: 15% to 80% RH non-condensing; 28 C maximum dewpoint Non-operating (Storage) temperature range: 40 C to 60 C (40 F to 140 F) In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart may be slightly distorted HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields Paper specifications Type Plain paper Legal paper Cards Envelopes Transparency film Labels 5 x 7 inch (13 x 18 cm) Photo paper 4 x 6 inch (10 x 15 cm) Photo paper 8.5 x 11 inch (216 x 279 mm) Photo paper n/a n/a n/a 145 lb.
(236 gsm) 145 lb.
(236 gsm) Paper weight Input tray*
Output tray Photo tray*
20 to 24 lb. (75 to 90 gsm) Up to 125 (20 lb. paper) 50 (20 lb. paper) 20 to 24 lb. (75 to 90 gsm) Up to 100 (20 lb. paper) 10 (20 lb. paper) 110 lb. index max (200 gsm) Up to 20 20 to 24 lb. (75 to 90 gsm) Up to 15 25 15 25 25 20 20 25 Up to 40 Up to 40 Up to 20 Up to 20 Up to 40 n/a n/a Up to 20 n/a n/a n/a Up to 20 Up to 20 n/a
* Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up. Without the end tray rotated up, both letter and legal-sized paper will fall on the first sheet.
NOTE: For a complete list of supported media sizes, see the printer driver. 226 Technical information Duplexer paper specifications Type Paper Brochure paper Cards and photos Weight 60 to 90 g/m2 (16 to 24 lb.) Up to 180 g/m2 (48 lb. bond) Up to 200 g/m2 (110 lb. index) Size Letter: 8.5 x 11 inches Executive: 7.25 x 10.5 inches A4: 210 x 297 mm A5: 148 x 210 mm Letter: 8.5 x 11 inches A4: 210 x 297 mm 4 x 6 inches 5 x 8 inches 10 x 15 cm A6: 105 x 148.5 mm Hagaki: 100 x 148 mm Alignment skew
.006 mm/mm on plain paper (2nd side) NOTE: Media type availability varies by country/region. Language: PCL3 GUI Print specifications Print speeds vary according to the complexity of the document Panorama-size printing Method: drop-on-demand thermal inkjet Scan specifications Resolution: up to 4800 x 4800 ppi optical (depends on model); 19200 ppi enhanced (software) Image editor included Integrated OCR software automatically converts scanned text to editable text (if installed) Twain-compliant software interface For more information about ppi resolution, see the scanner software. Color: 48-bit color, 8-bit grayscale (256 levels of gray) Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Copy specifications Digital image processing Maximum number of copies varies by model Copy speeds vary according to the complexity of the document and model Maximum copy enlargement ranging from 200-400% (depends on model) Maximum copy reduction ranging from 25-50% (depends on model) Fax specifications Walk-up black-and-white and color fax capability. Up to 110 speed dials (varies by model). Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. Manual fax send and receive. Automatic busy redial up to five times (varies by model). Automatic no-answer redial one time (varies by model). Confirmation and activity reports. CCITT/ITU Group 3 fax with Error Correction Mode. 33.6 Kbps transmission. Specifications 227 Chapter 14 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution take longer and use more memory. Ring detect with automatic fax/answering machine switching. Black Color Photo (dpi) Very Fine (dpi) 200 x 200 (8-bit grayscale) 300 x 300 200 x 200 200 x 200 Fine (dpi) 200 x 200 200 x 200 Standard (dpi) 200 x 100 200 x 200 Print resolution To find out about the printer resolution, see the printer software. For more information, see View the print resolution. Ink cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HPs Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html This section contains the following topics:
Eco-Tips Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Set the Energy Save Mode Power consumption Disposal of waste equipment by users in private households in the European Union Chemical Substances Battery disposal in the Netherlands Battery disposal in Taiwan Attention California users EU battery directive Toxic and hazardous substance table Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions web site for more information on HPs environmental initiatives. www.hp.com/hpinfo/globalcitizenship/environment/
Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. 228 Technical information Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Set the Energy Save Mode When you turn off the HP Photosmart, it goes into Energy Save mode by default. This makes the product more energy efficient, but also means it can take longer than expected to turn the product on. Additionally, when turned off in Energy Save mode, the HP Photosmart might not be able to complete some automated maintenance tasks. If you routinely see messages on the display about a real-time clock failure or if you want to reduce the start-up time, you can turn off the Energy Save mode. NOTE: This feature is on by default. To turn energy saving mode on or off 1. Press Setup. 2. Press the down arrow button to highlight Preferences, and then press OK. 3. Press the down arrow button to highlight Energy Save Mode, and then press OK. 4. Press the down arrow or the up arrow button to highlight On or Off, and then press OK. Power consumption Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY STAR qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/
energystar. Environmental product stewardship program 229 Chapter 14 Disposal of waste equipment by users in private households in the European Union Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach. Toxic and hazardous substance table Battery disposal in the Netherlands 230 Technical information Battery disposal in Taiwan Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following Web site:
www.dtsc.ca.gov/hazardouswaste/perchlorate EU battery directive Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region. Regulatory notices 231 Chapter 14 FCC statement This section contains the following topics:
Regulatory model identification number VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Notice to users in Korea Noise emission statement for Germany HP Photosmart Premium Fax C309 series declaration of conformity Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0713. This regulatory number should not be confused with the marketing name
(HP Photosmart Premium Fax C309 series, etc.) or product numbers (CC335A, etc.). FCC statement VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord 232 Technical information Notice to users in Korea Noise emission statement for Germany HP Photosmart Premium Fax C309 series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products:
Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada European Union regulatory notice Notice to users in Taiwan Regulatory wireless statements 233 Chapter 14 Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada European Union regulatory notice 234 Technical information Notice to users in Taiwan Regulatory telecommunication notices The HP Photosmart meets telecommunication requirements from regulatory agencies in your country/region. This section contains the following topics:
Notice to users of the U.S. telephone network: FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement Notice to users of the U.S. telephone network: FCC requirements Regulatory telecommunication notices 235 Chapter 14 Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network 236 Technical information Australia wired fax statement Regulatory telecommunication notices 237 Chapter 14 238 Technical information Index Symbols/Numerics 10 x 15 cm photo paper specifications 226 A ADSL. See DSL after the support period 86 answer ring pattern 15 answering machine fax tones recorded 151 set up with fax 20, 21, 164 B blank copy 137 scan 131 blank pages fax 149 buttons, control panel 27 C cancel scheduled fax 74 CAT-5 Ethernet cable 3 CD/DVD recommended types 33 color dull 111 computer modem set up with fax 17, 18, 21, 23 computer modem, set up with fax 164 connection problems fax 138, 144, 146, 153, 158 HP All-in-One will not turn on 87 control panel buttons 27 features 27 copy blank 137 fit to page fails 136 missing information 136 specifications 227 troubleshooting 132 correct port test, fax 170 crop fails 182 customer support warranty 86 D damaged, ink cartridge 186 dial tone test, fax 172 dial-up modem. See computer modem Display icons 29 display change measurements 90 distinctive ringing 15 DSL, set up with fax 14 E encryption WEP key 7 envelopes specifications 226 environment Environmental product stewardship program 228 environmental specifications 226 error messages memory cards 181 reading or writing file 179 F fax answering machine, set up 20, 21, computer modem, set up 17, 18, 21, 164 23, 164 coupler 164 distinctive ringing 15 DSL, set up 14 Internet, over 173 IP phone, using 173 ISDN line, set up 15 not answering 159 parallel splitter 164 PBX system, set up 15 poor quality printouts 100 problems receiving 159 specifications 227 troubleshoot 138 voice mail, set up 17, 23, 164 blank pages 149 fax tones recorded 151 not printing 162 pages missing 147, 162 poor print quality 100, 148 receiving 138, 150, 153, 158 sending 138, 144, 146, 150 slow transmission 150 static on phone line 168 text cut off 149, 163 troubleshoot 138 fax problems file invalid name 180 supported formats 180 unreadable 179 firmware revision mismatch 176 fit to page fails 136 FoIP 173 H hardware test, fax 169 I improper shutdown 184 ink drying time 184 low 127 streaks on the back of paper 118 ink cartridges damaged 186 error message 214 error messages 184 HP ink depleted 200 incompatible 185 incorrect 185, 214 missing 186 non-HP ink 200 previously used 201 ink levels icons 29 interface card 4 Internet, fax using 173 invalid file name 180 IP phone 173 ISDN line, set up with fax 15 L labels specifications 226 legal paper letter paper specifications 226 specifications 226 line condition test, fax 172 M margins incorrect 126 memory cards digital camera cannot read 127 error message 181 file unreadable 179 HP Photosmartcannot read 128 photos missing 179 troubleshoot 127 missing information from copy 136 ink cartridge 186 text from scan 132 modem. See computer modem N network interface card 4 security 7 P paper 239 USB cable 88 troubleshooting copy 132 error messages 176 memory card 127 print 124 scan 131 U uninstall software 93 USB cable installation 88 V voice mail set up with fax 17, 23 voice mail, set up with fax 164 W wall jack test, fax 169 warranty 86 WEP key, setup 7 wireless router 3 recommended types 32 specifications 226 tips 37 parallel phone system 11 PBX system, set up with fax 15 PC modem. See computer modem phone cord check 170 connection, failure 170 phone support 83 phone support period period for support 83 photo paper recommended types 31 specifications 226 photos missing 179 poor fax printout quality 100 poor print quality fax 148 poor printout quality 94 print blank printout 127 distorted printout 105 envelopes print incorrectly 124 faded 111 margins incorrect 126 meaningless characters 125 quality, troubleshoot 94, 100, 106, 116, 148 reversed page order 125 specifications 227 troubleshooting 124 vertical streaks 117 print cartridges low ink 127 print quality smeared ink 94 print settings print quality 94 printer found screen, Windows 4, 8 printhead problems 206 printing problems slow, troubleshoot 123 copy 132 error messages 176 print 124 scan 131 R recycle ink cartridges 229 regulatory notices regulatory model identification number 232 wireless statements 233 regulatory telecom notices 235 reinstall software 93 RJ-45 plug 3 router 3 S scan 240 blank 131 crop incorrect 131 page layout incorrect 131 scan specifications 227 text appears as dotted lines 131 text format incorrect 131 text incorrect 132 troubleshooting 131 answering machine 20, 21, 164 computer modem 17, 18, 21, 23, security network, WEP key 7 troubleshoot 7 serial phone system 11 setup 164 distinctive ringing 15 DSL 14 ISDN line 15 PBX system 15 separate fax line 13 shared phone line 16 voice mail 17, 23, 164 smeared ink 94 software installation reinstall 93 uninstall 93 support process 83 system requirements 226 T technical information copy specifications 227 environmental specifications 226 fax specifications 227 paper specifications 226 print specifications 227 scan specifications 227 system requirements 226 telephone wall jack test, fax 169 test dial tone 172 fax hardware 169 fax line condition 172 fax port 170 phone cord 170 telephone wall jack 169 text cut off 149, 163 dotted lines on scan 131 incorrect format on scan 131 incorrect or missing on scan 132 jagged 119 meaningless characters 125 not filled in 100 smooth fonts 119 transparencies specifications 226 troubleshoot fax problems 100, 138, 144, 146, 147, 148, 149, 150, 151, 153, 158, 159, 162, 163, 168, 173 incorrect measurements 90 print quality 94 setup 86
| frequency | equipment class | purpose | ||
|---|---|---|---|---|
| 1 | 2008-11-22 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | Original Equipment |
| app s | Applicant Information | |||||
|---|---|---|---|---|---|---|
| 1 | Effective |
2008-11-22
|
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| 1 | Applicant's complete, legal business name |
HP Inc.
|
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| 1 | FCC Registration Number (FRN) |
0025126541
|
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| 1 | Physical Address |
3390 East Harmony Road
|
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| 1 |
Fort Collins, Colorado 80528
|
|||||
| 1 |
United States
|
|||||
| app s | TCB Information | |||||
| 1 | TCB Application Email Address |
t******@elliottlabs.com
|
||||
| 1 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
| app s | FCC ID | |||||
| 1 | Grantee Code |
B94
|
||||
| 1 | Equipment Product Code |
SDGOB0891
|
||||
| app s | Person at the applicant's address to receive grant or for contact | |||||
| 1 | Name |
R******** P******** T******
|
||||
| 1 | Title |
US Canada Technical Regulations
|
||||
| 1 | Telephone Number |
970-8********
|
||||
| 1 | Fax Number |
000-0********
|
||||
| 1 |
r******@hp.com
|
|||||
| app s | Technical Contact | |||||
| 1 | Firm Name |
Elliott Laboratories
|
||||
| 1 | Name |
M**** H********
|
||||
| 1 | Physical Address |
684 W. Maude Ave
|
||||
| 1 |
Sunnyvale, California 94085
|
|||||
| 1 |
United States
|
|||||
| 1 | Telephone Number |
408 2********
|
||||
| 1 | Fax Number |
408 2********
|
||||
| 1 |
d******@elliottlabs.com
|
|||||
| app s | Non Technical Contact | |||||
| n/a | ||||||
| app s | Confidentiality (long or short term) | |||||
| 1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 04/30/2009 | ||||
| if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
| app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
| 1 | Is this application for software defined/cognitive radio authorization? | No | ||||
| 1 | Equipment Class | DSS - Part 15 Spread Spectrum Transmitter | ||||
| 1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Bluetooth Module | ||||
| 1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
| 1 | Modular Equipment Type | Limited Single Modular Approval | ||||
| 1 | Purpose / Application is for | Original Equipment | ||||
| 1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
| 1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
| 1 | Grant Comments | Limited Single Modular | ||||
| 1 | Is there an equipment authorization waiver associated with this application? | No | ||||
| 1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
| app s | Test Firm Name and Contact Information | |||||
| 1 | Firm Name |
Elliott Laboratories LLC
|
||||
| 1 | Name |
D**** B******
|
||||
| 1 | Telephone Number |
408-2********
|
||||
| 1 | Fax Number |
408-2********
|
||||
| 1 |
d******@elliottlabs.com
|
|||||
| Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 1 | 1 | 15C | 2402.00000000 | 2480.00000000 | 0.0009000 | ||||||||||||||||||||||||||||||||||||
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC