User Guide
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
User Guides.
© Copyright 2018 HP Development Company,
L.P.
Product notice
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: August 2018
Document Part Number: L11079-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii
iv
Safety warning notice
Processor configuration setting (select products only)
IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
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vi
Processor configuration setting (select products only)
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Labels ..................................................................................................................................................................... 4
3 Network connections ..................................................................................................................................... 6
Connecting to a wireless network ......................................................................................................................... 6
Using the wireless controls ................................................................................................................. 6
Wireless button ................................................................................................................. 6
Operating system controls ............................................................................................... 6
Connecting to a WLAN ......................................................................................................................... 7
Using HP Mobile Broadband (select products only) ............................................................................ 7
Using GPS (select products only) ........................................................................................................ 8
Using Bluetooth wireless devices (select products only) ................................................................... 8
Connecting Bluetooth devices .......................................................................................... 8
Using NFC to share information (select products only) ...................................................................... 8
Sharing .............................................................................................................................. 9
Connecting to a wired network .............................................................................................................................. 9
Connecting to a local area network (LAN) (select products only) ....................................................... 9
Using HP LAN-Wireless Protection (select products only) ................................................................ 10
Turning on and customizing HP LAN-Wireless Protection ............................................. 10
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 11
Customizing MAC Address Pass Through .......................................................................................... 11
4 Navigating the screen .................................................................................................................................. 12
Using TouchPad and touch screen gestures ........................................................................................................ 12
Tap ..................................................................................................................................................... 12
Two-finger pinch zoom ..................................................................................................................... 13
Two-finger slide (TouchPad only) ..................................................................................................... 13
Two-finger tap (TouchPad only) ........................................................................................................ 13
Four-finger tap (TouchPad only) ....................................................................................................... 13
Three-finger swipe (TouchPad only) ................................................................................................. 14
One-finger slide (touch screen only) ................................................................................................. 15
vii
Using an optional keyboard or mouse ................................................................................................................. 15
Using an on-screen keyboard (select products only) .......................................................................................... 15
5 Entertainment features ............................................................................................................................... 16
Using a camera (select products only) ................................................................................................................ 16
Using audio .......................................................................................................................................................... 16
Connecting speakers ......................................................................................................................... 16
Connecting headphones .................................................................................................................... 16
Connecting a microphone ................................................................................................................. 16
Connecting headsets ......................................................................................................................... 17
Using sound settings ......................................................................................................................... 17
Using video .......................................................................................................................................................... 17
Connecting a DisplayPort device using a USB Type-C cable (select products only) ......................... 17
Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 18
Connecting video devices by using a VGA cable (select products only) ........................................... 19
Connecting video devices using an HDMI cable (select products only) ............................................ 20
Setting up HDMI audio .................................................................................................... 21
Connecting a Thunderbolt DisplayPort device ................................................................................. 21
Discovering and connecting wired displays using MultiStream Transport ...................................... 22
Connect displays to computers with AMD or Nvidia graphics (with an optional hub) ... 22
Connect displays to computers with Intel graphics (with an optional hub) ................... 23
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 23
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 24
Discovering and connecting to Intel WiDi certified displays (select Intel products only) ................ 24
Using data transfer .............................................................................................................................................. 24
Connecting devices to a USB Type-C port (select products only) ..................................................... 24
6 Managing power .......................................................................................................................................... 26
Using Sleep and Hibernation ............................................................................................................................... 26
Initiating and exiting Sleep ............................................................................................................... 26
Initiating and exiting Hibernation (select products only) ................................................................. 27
Shutting down (turning off) the computer .......................................................................................................... 27
Using the Power icon and Power Options ............................................................................................................ 28
Running on battery power ................................................................................................................................... 28
Using HP Fast Charge (select products only) .................................................................................... 28
Displaying battery charge ................................................................................................................. 29
Finding battery information in HP Support Assistant (select products only) .................................. 29
Conserving battery power ................................................................................................................. 29
Identifying low battery levels ........................................................................................................... 29
Resolving a low battery level ............................................................................................................ 30
Resolving a low battery level when external power is available ................................... 30
viii
Resolving a low battery level when no power source is available ................................. 30
Resolving a low battery level when the computer cannot exit Hibernation .................. 30
7 Security ...................................................................................................................................................... 31
Protecting the computer ..................................................................................................................................... 31
Using passwords .................................................................................................................................................. 31
Setting passwords in Windows ......................................................................................................... 32
Setting passwords in Computer Setup ............................................................................................. 33
Managing a BIOS administrator password ........................................................................................ 33
Entering a BIOS administrator password ....................................................................... 34
Using DriveLock Security Options ..................................................................................................... 35
Selecting Automatic DriveLock (select products only) ................................................... 35
Enabling Automatic DriveLock ..................................................................... 35
Disabling Automatic DriveLock .................................................................... 35
Entering an Automatic DriveLock password ................................................ 36
Selecting manual DriveLock ........................................................................................... 36
Setting a DriveLock master password ......................................................... 37
Enabling DriveLock and setting a DriveLock user password ......................................... 37
Disabling DriveLock ........................................................................................................ 38
Entering a DriveLock password ...................................................................................... 38
Changing a DriveLock password ..................................................................................... 38
Windows Hello (select products only) ................................................................................................................. 39
Using antivirus software ...................................................................................................................................... 39
Using firewall software ........................................................................................................................................ 39
Installing software updates ................................................................................................................................. 40
Using HP Client Security (select products only) .................................................................................................. 40
Using HP Device as a Service (HP DaaS) (select products only) .......................................................................... 40
Using an optional security cable (select products only) ..................................................................................... 40
Using a fingerprint reader (select products only) ............................................................................................... 41
Locating the fingerprint reader ......................................................................................................... 41
8 Maintenance ............................................................................................................................................... 42
Improving performance ....................................................................................................................................... 42
Using Disk Defragmenter .................................................................................................................. 42
Using Disk Cleanup ............................................................................................................................ 42
Using HP 3D DriveGuard (select products only) ................................................................................ 43
Identifying HP 3D DriveGuard status .............................................................................. 43
Updating programs and drivers .......................................................................................................................... 43
Cleaning your computer ...................................................................................................................................... 43
Cleaning procedures .......................................................................................................................... 44
Cleaning the display ........................................................................................................ 44
ix
Cleaning the sides or cover ............................................................................................. 44
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 44
Traveling with or shipping your computer .......................................................................................................... 44
9 Backing up, restoring, and recovering ........................................................................................................... 46
Using Windows tools ........................................................................................................................................... 46
Creating HP Recovery media (select products only) ........................................................................................... 46
Using HP Recovery Manager to create recovery media .................................................................... 47
Before you begin ............................................................................................................. 47
Creating the recovery media ........................................................................................... 47
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 48
Restoring and recovery ........................................................................................................................................ 48
Restoring, resetting, and refreshing using Windows tools .............................................................. 48
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 48
Recovering using HP Recovery Manager ........................................................................................... 48
Recovering using the HP Recovery partition (select products only) ................................................ 49
Recovering using HP Recovery media ............................................................................................... 49
Changing the computer boot order ................................................................................................... 50
Removing the HP Recovery partition (select products only) ............................................................ 50
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 51
Using Computer Setup ......................................................................................................................................... 51
Starting Computer Setup .................................................................................................................. 51
Navigating and selecting in Computer Setup ................................................................................... 51
Restoring factory settings in Computer Setup ................................................................................. 51
Updating the BIOS ............................................................................................................................. 52
Determining the BIOS version ......................................................................................... 52
Downloading a BIOS update ........................................................................................... 52
Changing the boot order using the f9 prompt .................................................................................. 53
TPM BIOS settings (select products only) ........................................................................................................... 53
Using HP Sure Start (select products only) ......................................................................................................... 54
11 Using HP PC Hardware Diagnostics .............................................................................................................. 55
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 55
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 55
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 56
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 56
Installing HP PC Hardware Diagnostics Windows ............................................................................. 56
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 56
x
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 57
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 57
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 57
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 57
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 58
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 58
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 58
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 58
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 58
12 Specifications ............................................................................................................................................ 60
Input power .......................................................................................................................................................... 60
Operating environment ....................................................................................................................................... 61
13 Electrostatic Discharge .............................................................................................................................. 62
14 Accessibility .............................................................................................................................................. 63
Accessibility ......................................................................................................................................................... 63
Finding the technology tools you need ............................................................................................ 63
Our commitment ............................................................................................................................... 63
International Association of Accessibility Professionals (IAAP) ....................................................... 63
Finding the best assistive technology .............................................................................................. 64
Assessing your needs ..................................................................................................... 64
Accessibility for HP products .......................................................................................... 64
Standards and legislation .................................................................................................................................... 65
Standards .......................................................................................................................................... 65
Mandate 376 – EN 301 549 ............................................................................................ 65
Web Content Accessibility Guidelines (WCAG) ................................................................ 65
Legislation and regulations .............................................................................................................. 65
United States ................................................................................................................... 66
21st Century Communications and Video Accessibility Act (CVAA) ............................... 66
Canada ............................................................................................................................. 66
Europe ............................................................................................................................. 67
United Kingdom .............................................................................................................. 67
Australia .......................................................................................................................... 67
Worldwide ....................................................................................................................... 67
Useful accessibility resources and links .............................................................................................................. 68
Organizations .................................................................................................................................... 68
Educational institutions .................................................................................................................... 68
xi
Other disability resources ................................................................................................................. 68
HP links .............................................................................................................................................. 68
Contacting support .............................................................................................................................................. 69
xii
1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key
on your keyboard. Pressing the Windows key again will return you to the
previous screen.
Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 6.
Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 39.
Get to know your computer—Learn about your computer features. See Components on page 3 and
Navigating the screen on page 12 for additional information.
Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
Back up your hard drive by creating recovery discs or a recovery USB flash drive. See Backing up,
restoring, and recovering on page 46.
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1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Resource
Setup Instructions
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to find your product.
Contents
Overview of computer setup and features
Online chat with an HP technician
Support telephone numbers
Replacement parts videos (select products only)
Maintenance and service guides
HP service center locations
Proper workstation setup
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
Electrical and mechanical safety information
Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
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‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Important regulatory notices, including information about proper
battery disposal, if needed.
●
Specific warranty information about this computer
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you
can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2
Chapter 1 Welcome
2
Components
Locating hardware
To find out what hardware is installed on your computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To find out what software is installed on your computer:
▲ Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
Locating hardware
3
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)
(2)
(3)
(4)
(5)
HP product name
Model number
Product ID
Serial number
Warranty period
Component
(1)
(2)
HP product name
Product ID
4
Chapter 2 Components
Component
(3)
(4)
Serial number
Warranty period
●
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Regulatory label(s)—Provide(s) regulatory information about the computer.
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels
5
3
Network connections
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Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network
Your computer may be equipped with one or more of the following wireless devices:
WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports,
restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.
HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across
entire states, regions, or even countries.
Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
You can control the wireless devices in your computer using one or more of these features:
Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless
button)
Using the wireless controls
Operating system controls
Wireless button
The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All
the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
Type control panel in the taskbar search box, and then select Control Panel.
Select Network and Internet, and then select Network and Sharing Center.
1.
2.
‒ or –
6
Chapter 3 Network connections
▲ On the taskbar, select the network status icon, and then select Network & Internet settings.
Connecting to a WLAN
NOTE: When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.
To connect to a WLAN, follow these steps:
Be sure that the WLAN device is on.
1.
2.
On the taskbar, select the network status icon, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE:
If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE:
If you do not see the WLAN you want to connect to:
1.
On the taskbar, right-click the network status icon, and then select Open Network & Internet
settings.
‒ or –
2.
3.
On the taskbar, select the network status icon, and then select Network & Internet settings.
Under the Network & Internet Status section, select Network and Sharing Center.
Select Set up a new connection or network.
A list of options is displayed, allowing you to manually search for and connect to a network or to
create a new network connection.
3.
Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon at the far right of the taskbar, to verify the name
and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband
service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,
under the service door, or on the back of the display.
‒ or –
1.
2.
3.
On the taskbar, select the network status icon.
Select Network & Internet settings.
Under the Network & Internet section, select Cellular, and then select Advanced Options.
Connecting to a wireless network
7
Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal identification number (PIN), as well as network information. Some computers include
a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it
separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using GPS (select products only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.
To enable GPS, make sure location is enabled under the Windows privacy setting.
Type location in the taskbar search box, and then select Location privacy settings.
Follow the on-screen instructions for using location settings.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
Computers (desktop, notebook)
Phones (cellular, cordless, smartphone)
Imaging devices (printer, camera)
Audio devices (headset, speakers)
Mouse
External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.
Turn on Bluetooth, if it is not already turned on.
Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth.
Select your device from the list, and then follow the on-screen instructions.
If the device requires verification, a pairing code is displayed. On the device you are adding, follow the
NOTE:
on-screen instructions to verify that the code on your device matches the pairing code. For more information,
refer to the documentation provided with the device.
If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
NOTE:
devices may have additional requirements; refer to the documentation provided with the device.
Using NFC to share information (select products only)
Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information
between two NFC-enabled devices. Information is transferred by tapping the tapping area (antenna) of the
8
Chapter 3 Network connections
1.
2.
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1.
2.
3.
4.
computer with the antenna of your phone or other device. With NFC and supported apps, you can share
websites, transfer contact information, transfer payments, and print on NFC-enabled printers.
NOTE: To locate the tapping area on your computer, see Components on page 3.
Sharing
1.
Confirm that the NFC function is enabled.
Type wireless in the taskbar search box, and then select Turn wireless devices on or off.
a.
b.
Confirm that the selection for NFC is On.
2.
Tap the NFC tapping area with an NFC-enabled device. You may hear a sound when the devices connect.
NOTE: To find the location of the antenna on the other NFC device, refer to your device instructions.
3.
Follow any on-screen instructions to continue.
Connecting to a wired network
Select products may allow wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables
are sold separately.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem
cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN) (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your office.
NOTE: A feature called HP LAN-Wireless Protection may be enabled on your computer. It closes your
wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LAN-
Wireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 10.
If there is no RJ-45 port on the computer, connecting to a LAN requires an 8-pin, RJ-45 network cable or an
optional docking device or expansion product.
To connect the network cable, follow these steps:
1.
Plug the network cable into the network jack (1) on the computer or on an optional docking device or
expansion product.
Connecting to a wired network
9
2.
Plug the other end of the network cable into a network wall jack (2) or router.
If the network cable contains noise suppression circuitry (3), which prevents interference from
NOTE:
TV and radio reception, orient the circuitry end of the cable toward the computer.
Using HP LAN-Wireless Protection (select products only)
In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from
unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN
connection is turned off when the computer is connected directly to a LAN.
Turning on and customizing HP LAN-Wireless Protection
1.
Connect a network cable to the network jack on the computer, or on an optional docking device or
expansion product.
●
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3.
4.
5.
2.
Start Computer Setup (BIOS).
Computers or tablets with keyboards:
Setup.
Tablets without keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
Select Advanced, and then select Built-in Device Options.
Select the check box for LAN/WLAN Auto Switching and/or LAN/WWAN Auto Switching to turn off WLAN
and/or WWAN connections when connected to a LAN network.
To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
10
Chapter 3 Network connections
Using HP MAC Address Pass Through to identify your computer
on a network (select products only)
MAC Address Pass Through provides a customizable way of identifying your computer and its communications
on networks. This system MAC address provides unique identification even when your computer is connected
through an Ethernet adapter. This address is enabled by default.
Customizing MAC Address Pass Through
1.
Start Computer Setup (BIOS).
Computers or tablets with keyboards:
Setup.
Tablets without keyboards:
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2.
3.
4.
5.
‒ or –
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
Select Advanced, and then select MAC Address Pass Through.
In the box to the right of Host Based MAC Address, select either System Address to enable MAC address
Pass Through or Custom Address to customize the address.
If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then
press enter to save the address.
If the computer has an embedded LAN and you would like to use the embedded MAC address as the
system MAC address, select Reuse Embedded LAN Address.
Select Main, select Save Changes and Exit, and then select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
Using HP MAC Address Pass Through to identify your computer on a network (select products only)
11
4
Navigating the screen
You can navigate the computer screen in one or more of the following ways:
●
●
●
●
●
Use touch gestures directly on the computer screen
Use touch gestures on the TouchPad
Use an optional mouse or keyboard (purchased separately)
Use an on-screen keyboard
Use a pointing stick
Using TouchPad and touch screen gestures
The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.
You can also customize gestures and view demonstrations of how they work. Type control panel in the
taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers,
select Mouse.
NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).
Tap
Use the tap/double-tap gesture to select or open an item on the screen.
●
Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select
the item. Double-tap an item to open it.
12
Chapter 4 Navigating the screen
Two-finger pinch zoom
Use the two-finger pinch zoom to zoom out or in on images or text.
●
●
Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your
fingers together.
Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your
fingers apart.
Two-finger slide (TouchPad only)
Use the two-finger slide to move up, down, or sideways on a page or image.
●
Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
Two-finger tap (TouchPad only)
Use the two-finger tap to open the menu for an object on the screen.
NOTE: The two-finger tap performs the same function as right-clicking with the mouse.
●
Tap two fingers on the TouchPad zone to open the options menu for the selected object.
Four-finger tap (TouchPad only)
Use the four-finger tap to open the action center.
Using TouchPad and touch screen gestures
13
●
Tap four fingers on the Touchpad to open the action center and view current settings and notifications.
Three-finger swipe (TouchPad only)
Use the three-finger swipe to view open windows and to switch between open windows and the desktop.
●
●
●
Swipe 3 fingers away from you to see all open windows.
Swipe 3 fingers toward you to show the desktop.
Swipe 3 fingers left or right to switch between open windows.
14
Chapter 4 Navigating the screen
One-finger slide (touch screen only)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object.
●
●
To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.
To move an object, press and hold your finger on an object, and then drag your finger to move the object.
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific
functions.
Using an on-screen keyboard (select products only)
1.
To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the
taskbar.
2.
Begin typing.
NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.
Using an optional keyboard or mouse
15
5
Entertainment features
Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or
connect external devices like a projector, monitor, TV, or speakers. See Components on page 3 to locate the
audio, video and camera features on your computer.
Using a camera (select products only)
Your computer has a camera (integrated camera) that records video and captures photographs. Some models
allow you to video conference and chat online using streaming video.
▲ To access the camera, type camera in the taskbar search box, and then select Camera from the list of
applications.
Using audio
Connecting speakers
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or
attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or
speakers.
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-definition speakers to the computer, see Setting up HDMI audio on page 21. Before connecting
speakers, lower the volume setting.
Connecting headphones
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲ Select the Start button, select HP, and then select HP Documentation.
You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
Connecting a microphone
To record audio, connect a microphone to the microphone jack on the computer. For best results when
recording, speak directly into the microphone and record sound in a setting free of background noise.
16
Chapter 5 Entertainment features
Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-
out (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
and then select Sound.
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another
provider. As a result, your computer may include advanced audio features that can be controlled through an
audio control panel specific to your audio system.
Use the audio control panel to view and control audio settings.
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specific to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information on using your video features, refer to HP Support Assistant.
Connecting a DisplayPort device using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort
device according to the following instructions:
1.
Connect one end of the USB Type-C cable to the USB SuperSpeed and DisplayPort port on the computer.
Using video
17
2.
3.
●
●
●
●
Connect the other end of the cable to the external DisplayPort device.
Press f1 to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only.
Duplicate: View the screen image simultaneously on both the computer and external device.
Extend: View the screen image extended across both the computer and external device.
Second screen only: View the screen image on the external device only.
Each time you press f1 the display state changes.
NOTE:
For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Connecting a Thunderbolt device using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt
device according to the following instructions:
1.
Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
18
Chapter 5 Entertainment features
2.
3.
●
●
●
●
Connect the other end of the cable to the external Thunderbolt device.
Press fn+f4 to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only.
Duplicate: View the screen image simultaneously on both the computer and external device.
Extend: View the screen image extended across both the computer and external device.
Second screen only: View the screen image on the external device only.
Each time you press fn+f4 the display state changes.
NOTE:
For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Connecting video devices by using a VGA cable (select products only)
NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately.
To see the computer screen image on an external VGA monitor or projected for a presentation, connect a
monitor or projector to the computer's VGA port.
1.
Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown.
Using video
19
2.
Press f4 to alternate the screen image between 4 display states:
PC screen only: View the screen image on the computer only.
●
●
●
●
Duplicate: View the screen image simultaneously on both the computer and the external device.
Extend: View the screen image extended across both the computer and the external device.
Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
For best results, especially if you choose the "Extend" option, increase the screen resolution of
NOTE:
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Connecting video devices using an HDMI cable (select products only)
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
To see the computer screen image on a high-definition TV or monitor, connect the high-definition device
according to the following instructions:
1.
Connect one end of the HDMI cable to the HDMI port on the computer.
20
Chapter 5 Entertainment features
●
●
●
●
2.
3.
1.
2.
3.
1.
2.
3.
Connect the other end of the cable to the high-definition TV or monitor.
Press f4 to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only.
Duplicate: View the screen image simultaneously on both the computer and the external device.
Extend: View the screen image extended across both the computer and the external device.
Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
NOTE:
For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV
to the computer, you can then turn on HDMI audio by following these steps:
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Playback devices.
On the Playback tab, select the name of the digital output device.
Click Set Default, and then click OK.
To return the audio stream to the computer speakers:
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
On the Playback tab, click Speakers.
Click Set Default, and then click OK.
Connecting a Thunderbolt DisplayPort device
The Thunderbolt™ DisplayPort connects an optional high-resolution display device or a high-performance
data device. This port delivers higher performance than the VGA external monitor port and improves digital
connectivity.
Using video
21
Install all the latest drivers for your Thunderbolt device before connecting the device to the
NOTE:
Thunderbolt DisplayPort. Thunderbolt cable and Thunderbolt device (sold separately) must be compatible
with Windows. To determine whether your device is Thunderbolt Certified for Windows, go to
https://thunderbolttechnology.net/products.
1.
Connect one end of the Thunderbolt DisplayPort cable to the Thunderbolt DisplayPort on the computer.
2.
3.
●
●
●
●
Connect the other end of the cable to the digital display device.
Press f4 to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only.
Duplicate: View the screen image simultaneously on both the computer and external device.
Extend: View the screen image extended across both the computer and external device.
Second screen only: View the screen image on the external device only.
Each time you press f4 the display state changes.
For best results, especially if you choose the "Extend" option, increase the screen resolution of
NOTE:
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Discovering and connecting wired displays using MultiStream Transport
MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by
connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on a hub or an
external docking station. You can connect in several ways, depending on the type of graphics controller
installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to
find out what hardware is installed on your computer.
▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list
displays all the devices installed on your computer.
Connect displays to computers with AMD or Nvidia graphics (with an optional hub)
NOTE: With an AMD graphics controller and optional hub, you can connect up to 6 external display devices.
NOTE: With an Nvidia graphics controller and optional hub, you can connect up to 4 external display devices.
22
Chapter 5 Entertainment features
1.
2.
3.
●
●
To set up multiple display devices, follow these steps:
Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP
cable (purchased separately). Be sure that the hub power adapter is connected to AC power.
Connect your external display devices to the VGA ports or DisplayPorts on the hub.
To see all of your connected display devices, type device manager in the taskbar search box, and
then select the Device Manager app. If you don't see all of your connected displays, be sure that each is
connected to the correct port on the hub.
NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled
display devices, or Extend, which spans your computer screen across all enabled display devices.
Connect displays to computers with Intel graphics (with an optional hub)
NOTE: With an Intel graphics controller and optional hub, you can connect up to 3 display devices.
To set up multiple display devices, follow these steps:
1.
Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP
cable (purchased separately). Be sure that the hub power adapter is connected to AC power.
2.
Connect your external display devices to the VGA ports or DisplayPorts on the hub.
3. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification
dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.
If this dialog box does not appear, be sure that each external display device is connected to the
NOTE:
correct port on the hub. Select the Start button, select Settings, and then select System. Under Display,
select the appropriate resolution, and then select Keep changes.
Connect displays to computers with Intel graphics (with a built-in hub)
With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the following
configurations:
Two 1920 x 1200 DP monitors connected to the computer + one 1920 x 1200 VGA monitor connected to
an optional docking station
One 2560 x 1600 DP monitor connected to the computer + one 1920 x 1200 VGA monitor connected to
an optional docking station
To set up multiple display devices, follow these steps:
1.
Connect your external display devices to the VGA ports or DisplayPorts (DP) on the computer base or the
docking station.
2. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification
dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.
If this dialog box does not appear, be sure that each external display device is connected to the
NOTE:
correct port on the hub. Select the Start button, select Settings, and then select System. Under Display,
select the appropriate resolution, and then select Keep changes.
Using video
23
Discovering and connecting to Miracast-compatible wireless displays (select
products only)
NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the
documentation that came with your TV or secondary display.
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
To open Miracast:
▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a
wireless display, and then follow the on-screen instructions.
Discovering and connecting to Intel WiDi certified displays (select Intel products
only)
Use Intel WiDi to wirelessly project individual files such as photos, music, or videos, or to duplicate your entire
computer screen to a TV or a secondary display device.
Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device;
provides for full-screen duplication; and improves speed, quality, and scaling.
To connect to Intel WiDi certified displays:
▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a
wireless display, and then follow the on-screen instructions.
To open Intel WiDi:
▲ Type Intel WiDi in the taskbar search box, and then click Intel WiDi.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information on using your USB Type-C features, refer to HP Support Assistant.
Connecting devices to a USB Type-C port (select products only)
NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
separately.
1.
Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
24
Chapter 5 Entertainment features
2.
Connect the other end of the cable to the external device.
Using data transfer
25
6 Managing power
Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.
Some power management features described in this chapter may not be available on your computer.
Using Sleep and Hibernation
CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
media card.
Windows has two power-saving states, Sleep and Hibernation.
Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more
information, see Initiating and exiting Sleep on page 26.
Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the
computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work
is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually.
For more information, see Initiating and exiting Hibernation (select products only) on page 27.
Initiating and exiting Sleep
You can initiate Sleep in any of the following ways:
Select the Start button, select the Power icon, and then select Sleep.
Close the display (select products only).
Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.
Briefly press the power button (select products only).
You can exit Sleep in any of the following ways:
Briefly press the power button.
If the computer is closed, raise the display (select products only).
Press a key on the keyboard (select products only).
Tap the TouchPad (select products only).
When the computer exits Sleep, your work returns to the screen.
●
●
●
●
●
●
●
●
●
●
If you have set a password to be required on exiting Sleep, you must enter your Windows password
NOTE:
before your work returns to the screen.
26
Chapter 6 Managing power
Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1.
Right-click the Power icon
, and then select Power Options.
2.
3.
●
●
●
●
In the left pane, select Choose what the power buttons do (wording may vary by product).
Depending on your product, you can enable Hibernation for battery power or external power in any of
the following ways:
Power button—Under Power and sleep buttons and lid settings (wording may vary by product),
select When I press the power button, and then select Hibernate.
Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
may vary by product), select When I press the sleep button, and then select Hibernate.
Lid (select products only)—Under Power and sleep buttons and lid settings (wording may vary by
product), select When I close the lid, and then select Hibernate.
Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.
The Power menu can be accessed by selecting the Start button.
4.
Select Save changes.
▲ To initiate Hibernation, use the method that you enabled in step 3.
▲ To exit Hibernation, briefly press the power button.
If you have set a password to be required on exiting Hibernation, you must enter your Windows
NOTE:
password before your work returns to the screen.
Shutting down (turning off) the computer
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns off the
display and the computer.
Shut down the computer when it will be unused and disconnected from external power for an extended
period.
The recommended procedure is to use the Windows Shut down command.
If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly
NOTE:
pressing the power button.
Save your work and close all open programs.
1.
2.
Select the Start button, select the Power icon, and then select Shut down.
Shutting down (turning off) the computer
27
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
Press ctrl+alt+delete, select the Power icon, and then select Shut down.
Press and hold the power button for at least 10 seconds.
If your computer has a user-replaceable battery (select products only), disconnect the computer from
external power, and then remove the battery.
Using the Power icon and Power Options
The Power icon
is located on the Windows taskbar. The Power icon allows you to quickly access power
settings and view the remaining battery charge.
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon
.
To use Power Options, right–click the Power icon
, and then select Power Options.
Different Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.
Running on battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
When a charged battery is in the computer and the computer is not plugged into external power, the computer
runs on battery power. When the computer is off and unplugged from external power, the battery in the
computer slowly discharges. The computer displays a message when the battery reaches a low or critical
battery level.
Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.
NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve
battery charge. Select computer products can switch between graphic controllers to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by
+/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast
Charge operates in one or more of the following ways:
When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full
capacity in no more than 30 to 45 minutes, depending on your computer model.
When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full
capacity in no more than 90 minutes.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.
●
●
●
●
●
●
●
28
Chapter 6 Managing power
Displaying battery charge
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon
.
Finding battery information in HP Support Assistant (select products only)
To access battery information:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2.
Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP
Battery Check indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery:
HP Battery Check
Information about battery types, specifications, life cycles, and capacity
Conserving battery power
To conserve battery power and maximize battery life:
Lower the brightness of the display.
Select the Power saver setting in Power Options.
Turn off wireless devices when you are not using them.
Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
Stop, disable, or remove any external media cards that you are not using.
Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
The battery light (select products only) indicates a low or critical battery level.
– or –
NOTE:
on page 28.
The Power icon
shows a low or critical battery notification.
For additional information about the Power icon, see Using the Power icon and Power Options
●
●
●
●
●
●
●
●
●
●
Running on battery power
29
The computer takes the following actions for a critical battery level:
If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in
the Sleep state and then shuts down and loses any unsaved information.
If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
●
●
●
●
●
1.
2.
Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power:
AC adapter
Optional docking device or expansion product
Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
Connect the AC adapter to the computer and to external power.
Exit Hibernation by pressing the power button.
30
Chapter 6 Managing power
7
Security
Protecting the computer
Standard security features provided by the Windows operating system and the Windows Computer Setup
utility (BIOS, which runs under any operating system) can protect your personal settings and data from a
variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product
from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and remove all
password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service
available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized
user accesses the Internet. You must purchase the software and subscribe to the service in order to use
Computrace. For information about ordering the Computrace software, go to http://www.hp.com.
Computer risk
Security feature
Unauthorized use of the computer
●
●
HP Client Security software, in combination with a password,
smart card, contactless card, registered fingerprints, or
other authentication credential
BIOS power-on password
Unauthorized access to Computer Setup (BIOS)
BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive
DriveLock password (select products only) in Computer Setup*
Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select
products only), or internal network adapter
Boot options feature in Computer Setup*
Unauthorized access to a Windows user account
Windows user password
Unauthorized access to data
Windows BitLocker
Unauthorized removal of the computer
Security cable slot (used with an optional security cable on select
products only)
*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer
Setup.
NOTE: On tablets without keyboards, you can use the touch screen.
Using passwords
A password is a group of characters that you choose to secure your computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in Computer Setup, which is preinstalled on the computer.
Protecting the computer
31
●
●
●
●
●
●
●
BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by
the system BIOS.
Windows passwords are set only in the Windows operating system.
If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.
You can use the same password for a Computer Setup feature and for a Windows security feature.
Use the following tips for creating and saving passwords:
When creating passwords, follow requirements set by the program.
Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.
Use the Password Manager feature of HP Client Security to store your user names and passwords for
your websites and applications. You can securely read them in the future if they cannot be remembered.
Do not store passwords in a file on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.
Setting passwords in Windows
Password
Function
Administrator password*
Protects access to a Windows administrator-level account.
NOTE: Setting the Windows administrator password does not
set the BIOS administrator password.
User password*
Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search
box, and then select the HP Support Assistant app.
32
Chapter 7 Security
Setting passwords in Computer Setup
Password
Function
BIOS administrator password*
Protects access to Computer Setup.
Power-on password
DriveLock master password*
DriveLock user password*
If features have been enabled to prevent removing the
NOTE:
BIOS administrator password, you may not be able to remove it
until those features have been disabled.
●
●
Must be entered each time you turn on or restart the
computer.
If you forget your power-on password, you cannot turn on or
restart the computer.
Protects access to the internal hard drive that is protected by
DriveLock, and is set under DriveLock Passwords during the
enable process. This password is also used to remove DriveLock
protection.
Protects access to the internal hard drive that is protected by
DriveLock, and is set under DriveLock Passwords during the
enable process.
*For details about each of these passwords, see the following topics.
Managing a BIOS administrator password
To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password
1.
Start Computer Setup.
Computers or tablets with keyboards:
●
●
Setup.
Tablets without keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password
(select products only), and then press enter.
3. When prompted, type a password.
4. When prompted, type the new password again to confirm.
5.
To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
Changing a BIOS administrator password
1.
Start Computer Setup.
●
Computers or tablets with keyboards:
Using passwords
33
2.
3.
2.
3.
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
●
Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
Enter your current BIOS administrator password.
Select Security, select Change BIOS administrator Password or Change Password (select products
only), and then press enter.
4. When prompted, type your current password.
5. When prompted, type your new password.
6. When prompted, type your new password again to confirm.
7.
To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
Deleting a BIOS administrator password
1.
Start Computer Setup.
Computers or tablets with keyboards:
●
●
Setup.
Tablets without keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
Enter your current BIOS administrator password.
Select Security, select Change BIOS administrator Password or Change Password (select products
only), and then press enter.
4. When prompted, type your current password.
5. When prompted for the new password, leave the field empty, and then press enter.
6. When prompted to type your new password again, leave the field empty, and then press enter.
7.
To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator
password, you must restart the computer and try again.
34
Chapter 7 Security
Using DriveLock Security Options
DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied
only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, the
appropriate password must be entered to access the drive. The drive must be inserted into the computer or an
advanced port replicator in order for it to be unlocked.
DriveLock Security Options offers the following features:
Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 35.
Set DriveLock Master Password—See Selecting manual DriveLock on page 36.
Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 37.
Selecting Automatic DriveLock (select products only)
A BIOS administrator password must be set before you can enable Automatic DriveLock. When Automatic
DriveLock is enabled, a random DriveLock user password and a DriveLock master password derived from the
BIOS administrator password are created. When the computer is turned on, the random user password
automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS
administrator password for the original computer at the DriveLock password prompt to unlock the drive.
Enabling Automatic DriveLock
To enable Automatic DriveLock, follow these steps:
1.
Start Computer Setup.
Computers or tablets with keyboards:
Turn off the computer.
●
●
1.
2.
1.
2.
Tablets without keyboards:
Turn off the tablet.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
At the BIOS administrator password prompt, enter the BIOS administrator password, and then press
enter.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box.
To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
●
●
●
2.
3.
4.
5.
Disabling Automatic DriveLock
To disable Automatic DriveLock, follow these steps:
1.
Start Computer Setup.
●
Computers or tablets with keyboards:
Using passwords
35
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Turn off the computer.
●
Tablets without keyboards:
Turn off the tablet.
1.
2.
1.
2.
Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
At the BIOS administrator password prompt, enter the BIOS administrator password, and then press
enter.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
Select an internal hard drive, and then press enter.
Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box.
To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
Entering an Automatic DriveLock password
While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be
prompted to enter a DriveLock password to unlock the drive. However, if the drive is moved to another
computer, or the system board is replaced on the original computer, you will be prompted to provide the
DriveLock password.
If this happens, at the DriveLock Password prompt, type the BIOS administrator password for the original
computer (using the same kind of keys you used to set the password), and then press enter to unlock the
drive.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Selecting manual DriveLock
CAUTION: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the
DriveLock user password and the DriveLock master password in a safe place away from your computer. If you
forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
To manually apply DriveLock protection to an internal hard drive, a master password must be set, and
DriveLock must be enabled in Computer Setup. Note the following considerations about using DriveLock
protection:
After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering
either the DriveLock user password or the master password.
The owner of the DriveLock user password should be the day-to-day user of the protected hard drive.
The owner of the DriveLock master password may be either a system administrator or the day-to-day
user.
The DriveLock user password and the DriveLock master password can be identical.
2.
3.
4.
5.
6.
●
●
●
36
Chapter 7 Security
Setting a DriveLock master password
To set a DriveLock master password, follow these steps:
1.
Start Computer Setup.
Computers or tablets with keyboards:
Turn off the computer.
●
●
●
●
1.
2.
1.
2.
1.
2.
1.
2.
2.
3.
4.
5.
6.
2.
3.
4.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards:
Turn off the tablet.
Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock,
and then press enter.
Select the hard drive you want to protect, and then press enter.
Select Set DriveLock Master Password, and then press enter.
Carefully read the warning.
Follow the on-screen instructions to set a DriveLock master password.
NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer
Setup. For more information, see Enabling DriveLock and setting a DriveLock user password
on page 37.
7.
To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
Enabling DriveLock and setting a DriveLock user password
To enable DriveLock, and set a DriveLock user password, follow these steps:
1.
Start Computer Setup.
Computers or tablets with keyboards:
Turn off the computer.
Tablets without keyboards:
Turn off the tablet.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
Select the hard drive you want to protect, and then press enter.
Select Enable DriveLock and then press enter.
Using passwords
37
Carefully read the warning.
Follow the on-screen instructions to set a DriveLock user password and enable DriveLock.
To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
Disabling DriveLock
1.
Start Computer Setup.
Computers or tablets with keyboards:
Turn off the computer.
Tablets without keyboards:
Turn off the tablet.
●
●
1.
2.
1.
2.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
Select the hard drive you want to manage, and then press enter.
Select Disable DriveLock, and then press enter.
Follow the on-screen instructions to disable DriveLock.
To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
Entering a DriveLock password
Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).
At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of
keys you used to set the password), and then press enter.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password
To change a DriveLock password in Computer Setup, follow these steps:
Turn off the computer.
Press the power button.
At the DriveLock Password prompt, type the current DriveLock user password or master password that
you are changing, press enter, and then press or tap f10 to enter Computer Setup.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
5.
6.
7.
2.
3.
4.
5.
6.
1.
2.
3.
4.
38
Chapter 7 Security
5.
Select the hard drive you want to manage, and then press enter.
6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen
instructions to enter passwords.
NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password
was provided at the DriveLock Password prompt in step 3.
7.
To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in by
swiping your finger or looking at the camera.
To set up Windows Hello:
To add a password, select Add.
Select the Start button, select Settings, select Accounts, and then select Sign-in options.
Select Get Started, and then follow the on-screen instructions enroll your fingerprint or facial ID and set
up a PIN.
NOTE: The PIN is not limited in length, but it must consist of numbers only. To include alphabetic or
special characters, select the include letters and symbols checkbox.
Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to
function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an
antivirus program in order to fully protect your computer.
For more information about computer viruses, access the HP Support Assistant.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software
program you install on your computer and/or network, or it can be a solution made up of both hardware and
software.
There are two types of firewalls to consider:
Host-based firewalls—Software that protects only the computer it is installed on.
Network-based firewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
1.
2.
3.
●
●
Windows Hello (select products only)
39
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file
sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable
the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently
resolve the problem, reconfigure the firewall.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.
IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.
To protect the computer from security breaches and computer viruses, install all updates from Microsoft as
soon as you receive an alert.
You can install these updates automatically.
To view or change the settings:
1.
2.
3.
Select the Start button, select Settings, and then select Update & Security.
Select Windows Update, and then follow the on-screen instructions.
To schedule a time for installing updates, select Advanced Options, and then follow the on-screen
instructions.
Using HP Client Security (select products only)
HP Client Security software is preinstalled on your computer. This software can be accessed through the HP
Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that
help protect against unauthorized access to the computer, networks, and critical data. For more information,
see the HP Client Security software Help.
Using HP Device as a Service (HP DaaS) (select products only)
HP DaaS is a cloud-based IT solution that enables businesses to effectively manage and secure their company
assets. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps
reduce time spent solving device and security issues. You can quickly download and install the software,
which is highly cost effective relative to traditional in-house solutions. For more information, go to
https://www.hptouchpointmanager.com/.
Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.
40
Chapter 7 Security
Using a fingerprint reader (select products only)
Integrated fingerprint readers are available on select products. In order to use the fingerprint reader, you
must enroll your fingerprints in HP Client Security's Credential Manager. Refer to the HP Client Security
software Help.
After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to
store and fill in your user names and passwords in supported websites and applications.
Locating the fingerprint reader
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer:
●
●
●
●
●
Near the bottom of the TouchPad
On the right side of the keyboard
On the upper-right side of the display
On the left side of the display
On the back of the display
Depending on your product, the reader may be oriented horizontally or vertically.
Using a fingerprint reader (select products only)
41
8 Maintenance
It is important to perform regular maintenance to keep your computer in optimal condition. This chapter
explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating
programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
Using Disk Defragmenter
You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE:
It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:
Connect the computer to AC power.
Type defragment in the taskbar search box, and then select Defragment and optimize your drives.
Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space
and help the computer run more efficiently.
To run Disk Cleanup:
Type disk in the taskbar search box, and then select Disk Cleanup.
Follow the on-screen instructions.
1.
2.
3.
1.
2.
42
Chapter 8 Maintenance
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
You drop the computer.
●
●
You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or
the drive in a secondary hard drive bay (select products only) is parked.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you would not be getting the most
out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic notifications when updates become available.
If you would like to update your programs and drivers, follow these instructions:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
Select My notebook, select the Updates tab, and then select Check for updates and messages.
2.
3.
●
●
●
●
Follow the on-screen instructions.
Cleaning your computer
Use the following products to safely clean your computer:
Alcohol-free glass-cleaning fluid
Solution of water and mild soap
Static-free cloth wipes
Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
Updating programs and drivers
43
CAUTION: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer.
If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not
included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
while it is on.
Turn off the computer.
Disconnect AC power.
1.
2.
3.
Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display
Cleaning the sides or cover
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
a display is dry before you close the computer.
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously, or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the TouchPad, keyboard, or mouse (select products only)
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
●
●
To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one
of the cleaning solutions listed previously.
To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.
Traveling with or shipping your computer
If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
●
Prepare the computer for traveling or shipping:
Back up your information to an external drive.
●
●
Remove all discs and all external media cards, such as memory cards.
44
Chapter 8 Maintenance
●
●
●
●
●
●
●
●
●
●
Turn off and then disconnect all external devices.
Shut down the computer.
Take along a backup of your information. Keep the backup separate from the computer.
When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your
luggage.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when
you are allowed to use your computer. In-flight computer use is at the discretion of the airline.
If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard
aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that
applies to the use of a wireless device in your computer, ask for authorization to use your computer
before you turn it on.
If you are traveling internationally, follow these suggestions:
Check the computer-related customs regulations for each country or region on your itinerary.
Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
to power the computer with a voltage converter kit sold for appliances.
Traveling with or shipping your computer
45
9
Backing up, restoring, and recovering
●
●
●
●
●
1.
2.
This chapter provides information about the following processes, which are standard procedure for most
products:
Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 46).
Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 46).
Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud
Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery
media (select products only) on page 46).
Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 46).
Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space
(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 50.
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.
NOTE:
If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
Select the Start button, and then select the Get Help app.
Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Creating HP Recovery media (select products only)
After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.
If your computer does not list the Recovery partition in addition to the Windows partition, contact
NOTE:
support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.
46
Chapter 9 Backing up, restoring, and recovering
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create
recovery media on page 48.
Using HP Recovery Manager to create recovery media
If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
NOTE:
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Before you begin
Before you begin, note the following:
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
HP Recovery Manager examines the computer and determines the required media storage capacity.
To create recovery media, use one of the following options:
NOTE:
If the computer does not have a recovery partition, HP Recovery Manager displays the Windows
Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB flash drive or hard drive.
If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with
HP Recovery Manager software.
If your computer does not include an integrated optical drive with DVD writer capability, you can
use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.
To create a recovery USB flash drive, use a high-quality blank USB flash drive.
Be sure that the computer is connected to AC power before you begin creating the recovery media.
The creation process can take an hour or more. Do not interrupt this process.
If necessary, you can exit the program before you have finished creating all of the recovery media. HP
Recovery Manager will finish the current DVD or USB flash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.
●
●
●
Creating the recovery media
To create HP Recovery media using HP Recovery Manager:
IMPORTANT:
beginning these steps.
For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
Type recovery in the taskbar search box, and then select HP Recovery Manager.
Select Create recovery media, and then follow the on-screen instructions.
If you need to recover the system, see Recovering using HP Recovery Manager on page 48.
●
●
●
●
●
●
1.
2.
Creating HP Recovery media (select products only)
47
1.
2.
●
●
●
Using the HP Cloud Recovery Download Tool to create recovery media
To create HP Recovery media using the HP Cloud Recovery Download Tool:
Go to http://www.hp.com/support.
Select Software and Drivers, and then follow the on-screen instructions.
Restoring and recovery
Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.
IMPORTANT: Not all methods are available on all products.
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 46.
Restoring using HP Recovery Manager and the HP Recovery partition
You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:
Resolving problems with preinstalled applications or drivers—To correct a problem with a
preinstalled application or driver:
Type recovery in the taskbar search box, and then select HP Recovery Manager.
Select Reinstall drivers and/or applications, and then follow the on-screen instructions.
1.
2.
Using System Recovery—To recover the Windows partition to original factory content, select the
System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery
media. For more information, see Recovering using HP Recovery Manager on page 48. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 46.
Using Factory Reset (select products only)—Restores the computer to its original factory state by
deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 46.
If you have replaced the hard drive in the computer, you can use the Factory Reset option to
NOTE:
install the operating system and the software that was installed at the factory.
Recovering using HP Recovery Manager
You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).
If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)
on page 46.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 46.
48
Chapter 9 Backing up, restoring, and recovering
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
NOTE: When you start the recovery process, only the options available for your computer are displayed.
Before you begin, note the following:
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website or
reinstall the software from the media provided by the manufacturer.
If the computer hard drive fails, HP Recovery media must be used. This media is created using HP
Recovery Manager. See Creating HP Recovery media (select products only) on page 46.
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.
Recovering using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
flash drive. This type of recovery can be used only if the hard drive is still working.
The HP Recovery partition (select products only) allows System Recovery only.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT:
beginning these steps (select products only).
For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
1.
Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –
For computers or tablets with keyboards attached:
▲ Press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.
Select Troubleshoot from the boot options menu.
Select Recovery Manager, and then follow the on-screen instructions.
If your computer does not automatically restart in HP Recovery Manager, change the computer
NOTE:
boot order, and then follow the on-screen instructions. See Changing the computer boot order
on page 50.
●
●
●
2.
3.
Recovering using HP Recovery media
If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
use HP Recovery media to recover the original operating system and software programs that were installed at
the factory.
▲ Insert the HP Recovery media, and then restart the computer.
Restoring and recovery
49
If your computer does not automatically restart in HP Recovery Manager, change the computer
NOTE:
boot order, and then follow the on-screen instructions. See Changing the computer boot order
on page 50.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
To change the boot order:
IMPORTANT:
beginning these steps.
1.
2.
Insert the HP Recovery media.
Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer, quickly press esc, and then press f9 for boot options.
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
For tablets without keyboards:
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See
Creating HP Recovery media (select products only) on page 46.
Follow these steps to remove the HP Recovery partition:
1.
2.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
Select Remove Recovery Partition, and then follow the on-screen instructions.
50
Chapter 9 Backing up, restoring, and recovering
10 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
Start Computer Setup. See Starting Computer Setup on page 51.
Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
●
●
●
●
●
1.
2.
Using Computer Setup
51
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
Start Computer Setup. See Starting Computer Setup on page 51.
Select Main, and then select System Information.
To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE:
If you are using arrow keys to highlight your choice, you must then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 52.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
Select Updates, and then select Check for updates and messages.
Follow the on-screen instructions.
At the download area, follow these steps:
1.
2.
3.
2.
3.
4.
52
Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
If you connect your computer to a network, consult the network administrator before installing
NOTE:
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
Type file in the taskbar search box, and then select File Explorer.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
Using the hard drive path you recorded earlier, open the folder that contains the update.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Access the Boot Device Options menu:
●
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2.
Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE:
If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
Start Computer Setup. See Starting Computer Setup on page 51.
Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
1.
2.
3.
4.
1.
2.
TPM BIOS settings (select products only)
53
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
54
Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
11 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 55.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1.
To access HP PC Hardware Diagnostics Windows from HP Help and Support:
Select the Start button, and then select HP Help and Support.
Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a.
Type support in the taskbar search box, and then select the HP Support Assistant app.
Select the question mark icon in the taskbar.
Select Troubleshooting and fixes.
Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
NOTE:
If you need to stop a diagnostic test at any time, select Cancel.
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows
●
●
The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
You must use a Windows computer to download this tool because only .exe files are provided.
a.
b.
– or –
– or –
b.
c.
instructions.
Using HP PC Hardware Diagnostics Windows (select products only)
55
1.
2.
1.
2.
3.
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
In the HP PC Hardware Diagnostics section, select Download, and then select a location on your
computer or a USB flash drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
For some products, it may be necessary to download the software to a USB flash drive by using the
NOTE:
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
Go to http://www.hp.com/support.
Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
In the HP PC Hardware Diagnostics section, select Download, and then select a location on your
computer or a USB flash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,
double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
NOTE:
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 57.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE:
If you need to stop a diagnostic test, press esc.
56
Chapter 11 Using HP PC Hardware Diagnostics
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
Turn on or restart the computer, and quickly press esc.
1.
2.
Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 57.
b.
c.
Hard drive
BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select
Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
For some products, it may be necessary to download the software to a USB flash drive by using the
NOTE:
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
Go to http://www.hp.com/support.
Enter the product name or number, select your computer, and then select your operating system.
In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
●
●
●
1.
2.
1.
2.
3.
Using HP PC Hardware Diagnostics UEFI
57
Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
For some products, it may be necessary to download the software by using the product name or
NOTE:
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
Go to http://www.hp.com/support.
Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Select Advanced, and then select Settings.
1.
2.
1.
2.
3.
●
●
●
●
1.
2.
58
Chapter 11 Using HP PC Hardware Diagnostics
3. Make your customization selections.
4.
Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
59
12 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.
The computer can operate on DC power within the following specifications. The voltage and current for your
computer is located on the regulatory label.
Input Power
Rating
Operating voltage and current
5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45
W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A /
15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20
V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 5 A / 20 V dc @ 4.5 A – 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 6.9 A – 135 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
60
Chapter 12 Specifications
Operating environment
Metric
U.S.
Factor
Temperature
Operating
Nonoperating
Operating
Nonoperating
Operating (writing to optical disc)
5°C to 35°C
Nonoperating
-20°C to 60°C
Relative humidity (noncondensing)
10% to 90%
5% to 95%
Maximum altitude (unpressurized)
41°F to 95°F
-4°F to 140°F
10% to 90%
5% to 95%
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
Operating environment
61
13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.
To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
If removal or installation instructions direct you to unplug the computer, first be sure that it is properly
grounded.
Keep components in their electrostatic-safe containers until you are ready to install them.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
Use nonmagnetic tools.
Before handling components, discharge static electricity by touching an unpainted metal surface.
If you remove a component, place it in an electrostatic-safe container.
●
●
●
●
●
●
62
Chapter 13 Electrostatic Discharge
14 Accessibility
Accessibility
HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in
everything we do. Here are some examples of how we are putting differences to work to create an inclusive
environment focused on connecting people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see
Finding the best assistive technology on page 64.
Our commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports our company's diversity objectives and helps us ensure that the benefits of technology
are available to all.
Our accessibility goal is to design, produce, and market products and services that can be effectively used by
everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a
company. All HP managers and employees are expected to support these objectives and their implementation
in accordance with their roles and responsibilities:
Raise the level of awareness of accessibility issues within our company, and provide our employees with
the training they need to design, produce, market, and deliver accessible products and services.
Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
Involve people with disabilities in the development of accessibility guidelines, and in the design and
testing of products and services.
Document accessibility features and make information about our products and services publicly
available in an accessible form.
Establish relationships with leading assistive technology and solution providers.
Support internal and external research and development that will improve assistive technology relevant
to our products and services.
Support and contribute to industry standards and guidelines for accessibility.
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International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through networking,
education, and certification. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
Accessibility
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HP is a founding member, and we joined to participate with other organizations to advance the field of
accessibility. This commitment supports our company’s accessibility goal of designing, producing, and
marketing products and services that can be effectively used by people with disabilities.
IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specific situation—a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You may choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will find that
professionals qualified to do AT assessments come from many fields, including those licensed or certified in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certified or licensed, may also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
The following links provide information on accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specific assistive technology
features and product(s) most appropriate for your situation.
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HP Elite x3–Accessibility Options (Windows 10 Mobile)
HP PCs–Windows 7 Accessibility Options
HP PCs–Windows 8 Accessibility Options
HP PC’s–Windows 10 Accessibility Options
HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
HP SlateBook PCs–Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean)
HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 69.
Additional links to external partners and suppliers that may provide additional assistance:
Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office)
Google Products accessibility information (Android, Chrome, Google Apps)
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Assistive Technologies sorted by impairment type
Assistive Technologies sorted by product type
Assistive Technology vendors with product descriptions
Assistive Technology Industry Association (ATIA)
Standards and legislation
Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specific to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multi-media, and self-contained closed products.
Mandate 376 – EN 301 549
The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard specifies the functional accessibility
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
Understandable (by addressing readability, predictability, and input assistance)
Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. This section
provides links to information on key legislation, regulations, and standards.
United States
Canada
Europe
Standards and legislation
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United Kingdom
Australia
Worldwide
United States
www.section508.gov
Buy Accessible
Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the
procurement of ICT, perform market research to determine the availability of accessible products and
services, and document the results of their market research. The following resources provide assistance in
meeting Section 508 requirements:
The U.S. Access Board is currently updating the Section 508 standards. This effort will address new
technologies and other areas where the standards need to be modified. For more information, go to Section
508 Refresh.
Section 255 of the Telecommunications Act requires telecommunications products and services to be
accessible to people with disabilities. FCC rules cover all hardware and software telephone network
equipment and telecommunications equipment used in the home or office. Such equipment includes
telephones, wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and
special telecommunications services, including regular telephone calls, call waiting, speed dialing, call
forwarding, computer-provided directory assistance, call monitoring, caller identification, call tracing, and
repeat dialing, as well as voice mail and interactive voice response systems that provide callers with menus of
choices. For more information, go to Federal Communication Commission Section 255 information.
21st Century Communications and Video Accessibility Act (CVAA)
The CVAA updates federal communications law to increase the access of persons with disabilities to modern
communications, updating accessibility laws enacted in the 1980s and 1990s to include new digital,
broadband, and mobile innovations. Regulations are enforced by the FCC and documented as 47 CFR Part 14
and Part 79.
FCC Guide on the CVAA
Other U.S. legislation and initiatives
Canada
Americans with Disabilities Act (ADA), Telecommunications Act, the Rehabilitation Act and others
The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility
standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for
the involvement of persons with disabilities in the development of the accessibility standards. The first
standard of the AODA is the customer service standard; however, standards for transportation, employment,
and information and communication are also being developed. The AODA applies to the Government of
Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or
organization that provides goods, services, or facilities to the public or other third parties and that has at
least one employee in Ontario; and accessibility measures must be implemented on or before January 1,
2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA) .
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Europe
EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility
requirements for public procurement of products and services in the ICT domain (European Commission
Mandate M 376, Phase 1)" has been released.
Background: The three European Standardization Organizations have set up two parallel project teams to
carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support
of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."
ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the
work performed by STF333 (e.g., Terms of Reference, specification of the detailed work tasks, time plan for
the work, previous drafts, listing of comments received and means to contact the task force) can be found at
the Special Task Force 333.
The parts relating to the assessment of suitable testing and conformity schemes were carried out by a
parallel project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website.
The two projects are closely coordinated.
CEN project team
European Commission mandate for e-accessibility (PDF 46KB)
Commission takes low profile on e-accessibility
The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind
and disabled users in the United Kingdom.
The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0.
All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new
standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000.
United Kingdom
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W3C UK Policies
Australia
Worldwide
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JTC1 Special Working Group on Accessibility (SWG-A)
G3ict: The Global Initiative for Inclusive ICT
Italian accessibility legislation
W3C Web Accessibility Initiative (WAI)
Standards and legislation
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Useful accessibility resources and links
The following organizations may be good resources for information about disabilities and age-related
limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
American Association of People with Disabilities (AAPD)
The Association of Assistive Technology Act Programs (ATAP)
Hearing Loss Association of America (HLAA)
Information Technology Technical Assistance and Training Center (ITTATC)
Lighthouse International
National Association of the Deaf
National Federation of the Blind
Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
W3C Web Accessibility Initiative (WAI)
Educational institutions
California State University, Northridge, Center on Disabilities (CSUN)
University of Wisconsin - Madison, Trace Center
University of Minnesota computer accommodations program
Other disability resources
ADA (Americans with Disabilities Act) Technical Assistance Program
Business & Disability network
EnableMart
European Disability Forum
Job Accommodation Network
Microsoft Enable
U.S. Department of Justice - A Guide to disability rights Laws
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
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Chapter 14 Accessibility
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Contacting support
NOTE: Support is in English only.
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Customers who are deaf or hard of hearing that have questions about technical support or accessibility
of HP products:
Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
Complete the Contact form for people with disabilities or age-related limitations.
Contacting support
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