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| 1 | Regulatory Guide | Users Manual | 2.07 MiB | November 07 2014 / July 01 2015 |
Regulatory, Safety and Environmental Notices User Guide Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. ENERGY STAR is a registered mark owned by the U.S. government. Java is a trademark of Sun Microsystems. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Ninth Edition: December 2013 First Edition: March 2012 Document Part Number: 689409-009 About This Guide This guide provides regulatory, safety and environmental information that is compliant with U.S., Canadian, and international regulations for notebook computers, desktops, thin clients and personal workstations. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. iii iv About This Guide Table of contents 1 Regulatory notices for notebook computers ..................................................................................................... 1 Federal Communications Commission notice ...................................................................................... 2 Modifications ........................................................................................................................ 2 Cables .................................................................................................................................. 2 Declaration of Conformity for products marked with the FCC logo (United States only) ..... 3 Products with wireless LAN devices or HP Mobile Broadband Modules ............................. 3 Brazil notice .......................................................................................................................................... 4 Canada notices .................................................................................................................................... 4 European Union regulatory notices ...................................................................................................... 4 Declaration of Conformity .................................................................................................... 4 Products with wireless functionality (EMF) .......................................................... 5 Restrictions for product with wireless functionality .............................................. 5 European telephone network declaration (Modem/Fax) ..................................... 5 Ergonomics notice ............................................................................................... 5 Germany (English text) ....................................................................... 5 Germany (Deutscher text) .................................................................. 5 Australia and New Zealand notice ........................................................................................................ 6 Japan notices ....................................................................................................................................... 6 Wireless LAN, Wireless WAN, and Bluetooth certification markings ................................... 7 South Korea notices ............................................................................................................................. 7 Mexico notice ....................................................................................................................................... 7 Singapore wireless notice .................................................................................................................... 7 Thailand WWAN wireless notice .......................................................................................................... 8 Taiwan NCC notices ............................................................................................................................. 8 Wireless LAN 802.11a devices ............................................................................................ 8 Wireless LAN 802.11 devices/Bluetooth devices/Short range devices ............................... 8 Airline travel notice ............................................................................................................................... 9 User-replaceable battery notices .......................................................................................................... 9 Factory-sealed battery notices ............................................................................................................. 9 ENERGY STAR compliance .............................................................................................................. 9 Laser compliance ............................................................................................................................... 10 Modem notices ................................................................................................................................... 10 Telecommunications device approvals .............................................................................. 10 U.S. modem statements .................................................................................................... 11 U.S. modem declarations .................................................................................................. 12 Canada modem statements ............................................................................................... 13 v Japan modem statements ................................................................................................. 13 New Zealand modem statements ...................................................................................... 13 Voice support .................................................................................................... 14 Power cord notice ............................................................................................................................... 14 Japan power cord notice .................................................................................................... 14 DC plug of external HP power supply ................................................................................ 14 Macrovision Corporation notice .......................................................................................................... 14 2 Regulatory notices for desktops, thin clients and personal workstations ........................................................ 15 Modem notices ................................................................................................................................... 15 Telecommunications device approvals .............................................................................. 15 U.S. modem statements .................................................................................................... 15 Canadian modem statements ............................................................................................ 16 Japanese modem statements ............................................................................................ 17 New Zealand modem statements ...................................................................................... 17 Voice support .................................................................................................... 17 Electromagnetic compatibility notices ................................................................................................ 18 Federal Communications Commission notice ................................................................... 18 Modifications ..................................................................................................... 18 Cables ............................................................................................................... 18 Declaration of conformity for products marked with the FCC logo (United States only) ....................................................................................................... 19 Products with wireless LAN devices ................................................................. 19 Australia telecom statement .............................................................................................. 19 Brazil notice ....................................................................................................................... 20 Canadian notice ................................................................................................................. 20 European Union regulatory notices ................................................................................... 20 Declaration of Conformity .................................................................................. 20 Products with wireless functionality (EMF) ....................................... 21 Restrictions for product with wireless functionality ........................... 21 European telephone network declaration (Modem/Fax) ................... 21 Ergonomics notice ............................................................................ 21 Japan notice ...................................................................................................................... 22 Wireless LAN and Bluetooth certification markings .......................................... 22 South Korea notices .......................................................................................................... 22 Mexico notice ..................................................................................................................... 23 Taiwan NCC notices .......................................................................................................... 23 Wireless LAN 802.11a devices ......................................................................... 23 Wireless LAN 802.11 devices/Bluetooth devices/Short range devices ............. 23 vi 3 Safety notices for notebook computers .......................................................................................................... 24 Heat-related safety warning notice ..................................................................................................... 24 Potential safety conditions notice ....................................................................................................... 24 User-replaceable battery notices ........................................................................................................ 24 Headset and earphone volume level notice ....................................................................................... 25 Power cord notices ............................................................................................................................. 25 Brazil notice ....................................................................................................................... 25 Cleaning the keyboard ....................................................................................................................... 25 Travel notice ....................................................................................................................................... 25 China safety notices ........................................................................................................................... 26 China: Altitude notice ......................................................................................................... 26 China: Tropical warning notice .......................................................................................... 26 Norway and Sweden: Cable grounding notice for products with a TV tuner ...................................... 26 4 Safety notices for desktops, thin clients and personal workstations ............................................................... 27 Important safety information ............................................................................................................... 27 Installation conditions ......................................................................................................................... 27 Battery replacement notice ................................................................................................................. 28 Headset and earphone volume level notice ....................................................................................... 28 Laser safety ........................................................................................................................................ 29 Power supply and power cord set requirements ................................................................................ 29 Power supply class I grounding requirements ................................................................... 29 Brazil notice ....................................................................................................... 29 Denmark ............................................................................................................ 29 Finland .............................................................................................................. 29 Norway .............................................................................................................. 29 Sweden ............................................................................................................. 29 Power supply requirements ............................................................................................... 29 For use in Norway ............................................................................................. 30 Power cord set requirements ............................................................................................. 30 Japan power cord requirements ........................................................................................ 30 Pinch hazard ...................................................................................................................................... 30 TV antenna connectors protection ..................................................................................................... 31 External television antenna grounding ............................................................................... 31 Lightning protection ........................................................................................................... 31 Note to CATV system installer ........................................................................................... 32 China safety notices ........................................................................................................................... 32 China: Altitude notice ......................................................................................................... 32 China: Tropical warning notice .......................................................................................... 33 Germany acoustics notice .................................................................................................................. 33 vii 5 Environmental notices for notebook computers .............................................................................................. 34 Electronic hardware, packaging and battery recycling ....................................................................... 34 Disposal of waste equipment by users ............................................................................................... 34 Brazil battery disposal ........................................................................................................................ 34 Chemical substances ......................................................................................................................... 35 China environmental notices .............................................................................................................. 35 China PC energy label ....................................................................................................................... 35 China restriction of hazardous substances (RoHS) ........................................................................... 38 India restriction of hazardous substances (RoHS) ............................................................................. 41 Japan material content declaration .................................................................................................... 41 Mexico Sustainable Energy Use Law ................................................................................................. 41 Turkey EEE regulation ....................................................................................................................... 41 Ukraine restriction of hazardous substances (RoHS) ........................................................................ 41 Perchlorate materialspecial handling may apply ............................................................................ 41 6 Environmental notices for desktops, thin clients and personal workstations .................................................. 42 Electronic hardware, packaging and battery recycling ....................................................................... 42 Disposal of waste equipment by users ............................................................................................... 42 Brazil battery disposal ........................................................................................................................ 42 ENERGY STAR qualification (select models only) .......................................................................... 43 Chemical substances ......................................................................................................................... 44 Mercury statement .............................................................................................................................. 44 Perchlorate materialspecial handling may apply .............................................................................. 44 China PC energy label ....................................................................................................................... 44 China restriction of hazardous substances (RoHS) ........................................................................... 47 The Table of Toxic and Hazardous Substances/Elements and their Content ................... 48 India restriction of hazardous substances (RoHS) ............................................................................. 49 IT ECO declarations ........................................................................................................................... 49 Japan restriction of hazardous substances (RoHS) ........................................................................... 49 Ley para el Aprovechamiento Sustentable de la Energa de Mxico (Mexico Sustainable Energy Use Law) ............................................................................................................................................ 49 Turkey EEE regulation ....................................................................................................................... 50
(Ukraine restriction of hazardous substances (RoHS)) ........................................................................................................................... 50 TCO Certified Edge Certification ........................................................................................................ 51 Index ................................................................................................................................................................... 52 viii 1 Regulatory notices for notebook computers This chapter provides country- and region-specific non-wireless and wireless regulatory notices and compliance information for the computer product. Some of these notices may not apply to your product. One or more integrated wireless devices may be installed. In some environments, the use of wireless devices may be restricted. Such restrictions may apply on-board airplanes, in hospitals, near explosives, in hazardous locations, and so on. If you are uncertain of the policy that applies to the use of this product, ask for authorization to use it before you turn it on. Regulatory markings for your country or region may be located on the bottom of the product, either under the battery, under a user-removable door (or some other user-accessible location), or on the wireless or modem module. For Windows 7, to view the FCC IDs for any radio modules in your notebook (such as Bluetooth, WLAN, or WWAN), follow these steps:
1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. Press f10 to enter BIOS Setup. Select the System Configuration menu. 2. 3. For Windows 8, follow these instructions:
1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. The FCC IDs are displayed at the bottom of the screen. CAUTION: Devices not for sale or use in the United States may not have an FCC ID. 1 Federal Communications Commission notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio or television technician for help. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. Cables To maintain compliance with FCC Rules and Regulations, connections to this device must be made with shielded cables having metallic RFI/EMI connector hoods. 2 Chapter 1 Regulatory notices for notebook computers Declaration of Conformity for products marked with the FCC logo (United States only) This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:
1. 2. This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. If you have questions about the product that are not related to this declaration, write to Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, TX 77269-2000 For questions regarding this FCC declaration, write to Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, TX 77269-2000 or call HP at 281-514-3333 To identify your product, refer to the part, series, or model number located on the product. Products with wireless LAN devices or HP Mobile Broadband Modules This device must not be co-located or operating in conjunction with any other antenna or transmitter. WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the FCC radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation of tablet PCs and notebook computers. During normal operation of tablet PCs and notebook computers with displays equal to or less than 30.5 cm (12 inches): To avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antennas should not be less than 2.5 cm (1 inch). To identify the location of the wireless antennas, refer to the computer user guides included with your computer. During normal operation of notebook computers with displays greater than 30.5 cm (12 inches): To avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches), including when the computer display is closed. To identify the location of the wireless antennas, refer to the computer user guides included with your computer. CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. The FCC requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this device. Federal Communications Commission notice 3 Brazil notice Este equipamento opera em carter secundrio, isto , no tem direito a proteo contra interferncia prejudicial, mesmo de estaes do mesmo tipo, e no pode causar interferncia a sistemas operando em carter primrio. Este equipamento atende aos limites de Taxa de Absoro Especfica referente exposio a campos eltricos, magnticos e eletromagnticos de radiofreqncias adotados pela ANATEL. Canada notices This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations, CAN ICES-3(B)/NMB-3(B). If this device has WLAN or Bluetooth capability, the device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. WARNING! Exposure to Radio Frequency Radiation: The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation. During normal operation of tablet PCs and notebook computers with displays equal to or less than 30.5 cm (12 inches): To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to the antennas should not be less than 2.5 cm (1 inch). To identify the location of the wireless antennas, refer to the computer user guides included with your computer. During normal operation of notebook computers with displays greater than 30.5 cm (12 inches): To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches), including when the computer display is closed. To identify the location of the wireless antennas, refer to the computer user guides included with your computer. CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this device. The antennas for this device are not replaceable. Any attempt at user access will damage your computer. European Union regulatory notices Declaration of Conformity Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable:
Low Voltage Directive 2006/95/EC; EMC Directive 2004/108/EC; Ecodesign Directive 2009/125/EC;
R&TTE Directive 1999/5/EC; RoHS Directive 2011/65/EU 4 Chapter 1 Regulatory notices for notebook computers Compliance with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following web site: www.hp.eu/certificates
(Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS:HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY. Products with wireless functionality (EMF) This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation. This product incorporates a radio transmitting and receiving device. For notebook computers in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements. Products designed to be operated at closer proximities, such as tablet computers, comply with applicable EU requirements in typical operating positions, but a minimum distance of 1 cm should be maintained from the antennas. Restrictions for product with wireless functionality This product is designed for use without restrictions in all EU countries, plus Iceland, Liechtenstein, Norway, and Switzerland. European telephone network declaration (Modem/Fax) The product herewith complies with the requirements of the R&TTE Directive 1999/5/EC (Annex II) and carries the CE marking accordingly. However, due to differences between the individual PSTNs provided in different countries/regions, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. Ergonomics notice Germany (English text) When a mobile computer is used at the office workstation for display work tasks where the Visual Display Unit (VDU) Directive 90/270/EEC is applicable, an adequate external keyboard is required. Depending on the application and task, an adequate external monitor may also be necessary to attain working conditions comparable to a workstation setup. Ref: EK1-ITB 2000 (voluntary GS certification) Mobile computers bearing the "GS" approval mark meet the applicable ergonomic requirements. Without external keyboards, they are suitable only for short-time use of VDU tasks. During mobile use with disadvantageous illumination conditions (e.g. direct sun light) reflections may occur, which result in reduced readability. Germany (Deutscher text) Wird ein mobiler Computer fr Bildschirmarbeitsaufgaben verwendet, wo die Richtlinie 90/270/EEG
(Bildschirmarbeitsrichtlinie) anzuwenden ist, wird eine geeignete externe Tastatur notwendig. Abhngig von der Anwendung und der Aufgabe kann ein geeigneter externer Monitor erforderlich sein, um vergleichbare Arbeitsbedingungen zu einem stationren Arbeitsplatz zu erreichen. Ref: EK1-ITB 2000 (freiwillige GS Zertifizierung) European Union regulatory notices 5 Mobile Computer, welche das "GS" Zeichen tragen, entsprechen den ergonomischen Anforderungen und sind nur fr kurzzeitige Benutzung von Bildschirmarbeitsaufgaben geeignet. Bei mobiler Nutzung mit ungnstigen Lichtverhltnissen (z.B. direkte Sonneneinstrahlung) kann es zu Reflexionen und damit zu Einschrnkungen der Lesbarkeit der dargestellten Zeichen kommen. Australia and New Zealand notice This equipment incorporates a radio transmitting and receiving device. In normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with the Australian and New Zealand Standards. Japan notices 6 Chapter 1 Regulatory notices for notebook computers Wireless LAN, Wireless WAN, and Bluetooth certification markings This product contains certified radio equipment. South Korea notices Mexico notice Declaracin para Mxico La operacin de este equipo est sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operacin no deseada. If your product is provided with wireless accessories such as a keyboard or mouse and you need to identify the model of the accessory, refer to the label included on that accessory. Singapore wireless notice Turn off any WWAN devices while you are onboard aircraft. The use of these devices onboard aircraft is illegal, may be dangerous to the operation of the aircraft, and may disrupt the cellular network. Failure to observe this instruction may lead to suspension or denial of cellular services to the offender, or legal action, or both. Users are reminded to restrict the use of radio equipment in fuel depots, chemical plants, and where blasting operations are in progress. As with other mobile radio transmitting equipment, users are advised that for satisfactory operation of the equipment and for the safety of personnel, no part of the human body should be allowed to come too close to the antennas during operation of the equipment. South Korea notices 7 This device has been designed to comply with applicable requirements for exposure to radio waves, based on scientific guidelines that include margins intended to assure the safety of all people, regardless of health and age. These radio wave exposure guidelines employ a unit of measurement known as the specific absorption rate (SAR). Tests for SAR are conducted using standardized methods, with the phone transmitting at its highest certified power level in all used frequency bands. The SAR data information is based on CENELEC's standards EN50360 and EN50361, which use the limit of 2 watts per kilogram, averaged over 10 grams of tissue. Thailand WWAN wireless notice This telecom equipment has complied with NTC regulations. Taiwan NCC notices Wireless LAN 802.11a devices Wireless LAN 802.11 devices/Bluetooth devices/Short range devices 8 Chapter 1 Regulatory notices for notebook computers Airline travel notice Use of electronic equipment onboard commercial aircraft is at the discretion of the airline. User-replaceable battery notices When a battery has reached the end of its useful life, do not dispose of the battery in general in household waste. Follow the local laws and regulations in your area for computer battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, refer to the HP Web site at http://www.hp.com/recycle. For information about removing a user-replaceable battery, refer to the user guide included with the product. Factory-sealed battery notices The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. ENERGY STAR compliance As an ENERGY STAR Partner, Hewlett-Packard Company has followed the EPAs enhanced product qualification and certification process to ensure that the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency. The following logo appears on all ENERGY STAR-qualified computers:
The ENERGY STAR program for computers was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories. One way that products achieve this goal is by using the Microsoft Windows power management feature to reduce power consumption when the product is not in use. The power management feature allows the computer to initiate a low-power or Sleep mode after a period of user inactivity. When used with an external ENERGY STAR qualified monitor, this feature also supports similar power management features of the monitor. To take advantage of these potential energy savings, the power management feature has been preset to behave in the following ways when the system is operating on AC power:
Turn off the display after <= 15 minutes (varies by model) Initiate Sleep after <= 30 minutes (varies by model) The computer exits Sleep when the power/Sleep button is pressed. When the Wake On LAN (WOL) feature is enabled, the computer can also exit Sleep in response to a network signal. Additional information on the potential energy and financial savings of the power management feature can be found on the EPA ENERGY STAR Power Management Web site at http://www.energystar.gov/powermanagement. Airline travel notice 9 Additional information on the ENERGY STAR program and its environmental benefits are available on the EPA ENERGY STAR Web site at http://www.energystar.gov. Laser compliance WARNING! Use of controls or adjustments, or performance of procedures other than those specified in the laser product installation guide, may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:
Do not try to open the module enclosure. There are no user-serviceable components inside. Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified in the laser product installation guide. Allow only authorized service providers to repair the unit. This product may be provided with an optical storage device (for example, a CD or DVD drive) and/or a fiber optic transceiver. Each of these devices that contain a laser is classified as a Class 1 Laser Product in accordance with IEC/EN 60825-1 and meets the requirements for safety of that standard. Each laser product complies with US FDA regulations of 21 CFR 1040.10 and 1040.11 or complies with those regulations except for deviations pursuant to Laser Notice No. 50 dated June 24, 2007. Modem notices WARNING! To reduce the risk of fire, electric shock, and injury to persons when using this device, always follow basic safety precautions, including the following:
Do not use this product near waterfor example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during an electrical storm. There is a remote risk of electric shock from lightning. Do not use this product to report a gas leak while in the vicinity of the leak. Always disconnect the modem cable before opening the equipment enclosure or touching an uninsulated modem cable, jack, or internal component. If this product was not provided with a telephone line cord, use only No. 26 AWG or larger telecommunication line cord. Do not plug a modem or telephone cable into the RJ-45 (network) jack. SAVE THESE INSTRUCTIONS. Telecommunications device approvals The telecommunications device in the computer is approved for connection to the telephone network in the countries and regions whose approval markings are indicated on the product label located on the bottom of the computer or on the modem. Refer to the user guide included with the product to ensure that the product is configured for the country or region in which the product is located. Selecting a country or region other than the one in which it is located may cause the modem to be configured in a way that violates the telecommunication regulations/laws of that country or region. In addition, the modem may not function properly if the correct country or region selection is not made. If, when you select a country or region, a message appears that states that the country or region is not supported, this means that the modem has not been approved for use in this country or region and thus should not be used. 10 Chapter 1 Regulatory notices for notebook computers U.S. modem statements This equipment complies with Part 68 of the FCC Rules and the requirements adopted by the ACTA. On the bottom of the computer or on the modem is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. Provide this information to the telephone company if you are requested to do so. Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all locations, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. If this HP equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But, if advance notice isn't practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes to its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted telephone service. If trouble is experienced with this equipment, call technical support. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. You should perform repairs only to the equipment specifically discussed in the Troubleshooting section of the user guide, if one is provided. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure that the installation of this HP equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including a fax machine, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges). In order to program this information into your fax machine, you should complete the steps outlined in the faxing software instructions. Modem notices 11 U.S. modem declarations Refer to the following modem vendor declarations for the modem device installed in your computer:
12 Chapter 1 Regulatory notices for notebook computers Canada modem statements This equipment meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number, REN, is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices, subject only to the requirement that the sum of the RENs of all devices does not exceed 5. The REN for this terminal equipment is 1.0. Japan modem statements If the computer does not have the Japanese certification mark on the bottom of the computer, refer to the appropriate certification marking below. The Japanese certification mark for the V.92 56K Data/Fax Modem is below:
New Zealand modem statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances. If this device is equipped with pulse dialing, note that there is no guarantee that Telecom lines will always continue to support pulse dialing. Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. Should such problems occur, the user should not contact the Telecom Faults Service. Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom's Specifications:
a. There shall be no more than 10 call attempts to the same number within any 30-minute period for any single manual call initiation. The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt. b. c. Where automatic calls are made to different numbers, the equipment shall be set to go on-hook for a period of not less than 5 seconds between the end of one attempt and the beginning of the next attempt. The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing (So set between 2 and 10). d. Modem notices 13 Voice support All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is to be used, and what is disclosed to any other party. This equipment shall not be set to make automatic calls to the Telecom 111' Emergency Service. Power cord notice If you were not provided with a power cord for the computer or for an external power accessory intended for use with the computer, you should purchase a power cord that is approved for use in your country or region. The power cord must be rated for the product and for the voltage and current marked on the product's electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product. In addition, the diameter of the wire must be a minimum of 0.75 mm/18AWG, and the length of the cord must be between 1.0 m (3.2 ft) and 2 m (6.56 ft). If you have questions about the type of power cord to use, contact your authorized service provider. A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product. Japan power cord notice DC plug of external HP power supply Macrovision Corporation notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only, unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. 14 Chapter 1 Regulatory notices for notebook computers 2 Regulatory notices for desktops, thin clients and personal workstations Modem notices WARNING! To reduce the risk of fire, electric shock, and injury to persons when using this device, always follow basic safety precautions, including the following:
Do not use this product near waterfor example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during an electrical storm. There is a remote risk of electric shock from lightning. Do not use this product to report a gas leak while in the vicinity of the leak. Always disconnect the modem cable before opening the equipment enclosure or touching an uninsulated modem cable, jack, or internal component. If this product was not provided with a telephone line cord, use only No. 26 AWG or larger telecommunication line cord. Do not plug a modem or telephone cable into the RJ-45 (Ethernet network) jack. SAVE THESE INSTRUCTIONS. Telecommunications device approvals The telecommunications device in the computer is approved for connection to the telephone network in the countries and regions whose approval markings are indicated on the product label located on the bottom of the computer or on the modem. Refer to the user guide included with the product to ensure that the product is configured for the country or region in which the product is located. Selecting a country or region other than the one in which it is located may cause the modem to be configured in a way that violates the telecommunication regulations/laws of that country or region. In addition, the modem may not function properly if the correct country or region selection is not made. If, when you select a country or region, a message appears that states that the country or region is not supported, this means that the modem has not been approved for use in this country or region and thus should not be used. U.S. modem statements This equipment complies with Part 68 of the FCC Rules and the requirements adopted by the ACTA. On the bottom of the computer or on the modem is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. Provide this information to the telephone company if you are requested to do so. Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. Modem notices 15 The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all locations, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. If this HP equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But, if advance notice isn't practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes to its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted telephone service. If trouble is experienced with this equipment, call technical support. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. You should perform repairs only to the equipment specifically discussed in the Troubleshooting section of the user guide, if one is provided. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure that the installation of this HP equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including a fax machine, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges). In order to program this information into your fax machine, you should complete the steps outlined in the faxing software instructions. Canadian modem statements This equipment meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number, REN, is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices, subject only to the requirement that the sum of the RENs of all devices does not exceed 5. The REN for this terminal equipment is 1.0. 16 Chapter 2 Regulatory notices for desktops, thin clients and personal workstations Japanese modem statements If the computer does not have the Japanese certification mark on the bottom of the computer, refer to the appropriate certification marking below. The Japanese certification mark for the LSI Corporation PCI-SV92EX Soft modem is below:
New Zealand modem statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances. If this device is equipped with pulse dialing, note that there is no guarantee that Telecom lines will always continue to support pulse dialing. Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. Should such problems occur, the user should not contact the Telecom Faults Service. Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom's Specifications:
a. There shall be no more than 10 call attempts to the same number within any 30-minute period for any single manual call initiation. The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt. b. c. Where automatic calls are made to different numbers, the equipment shall be set to go on-hook for a period of not less than 5 seconds between the end of one attempt and the beginning of the next attempt. The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing (So set between 2 and 10). d. Voice support All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is to be used, and what is disclosed to any other party. This equipment shall not be set to make automatic calls to the Telecom 111' Emergency Service. Modem notices 17 Electromagnetic compatibility notices This guide provides country- and region-specific nonwireless and wireless regulatory notices and compliance information for the computer product. Some of these notices may not apply to your product. One or more integrated wireless devices may be installed. In some environments, the use of wireless devices may be restricted. Such restrictions may apply onboard airplanes, in hospitals, near explosives, in hazardous locations, and so on. If you are uncertain of the policy that applies to the use of this product, ask for authorization to use it before you turn it on. Federal Communications Commission notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio or television technician for help. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user's authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations. 18 Chapter 2 Regulatory notices for desktops, thin clients and personal workstations Declaration of conformity for products marked with the FCC logo (United States only) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. 2. This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. For questions regarding the product, contact:
Hewlett-Packard Company P.O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 For questions regarding this FCC declaration, contact:
Hewlett-Packard Company P.O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 Or, call (281) 514-3333. To identify this product, refer to the part, series, or model number found on the product. Products with wireless LAN devices This product may be equipped with a wireless LAN device. This device must not be co-located or operating in conjunction with any other antenna or transmitter. WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the FCC radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation. During normal operation: To avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antennae should not be less than 20 cm (8 inches). To identify the location of the wireless antennae, refer to the documentation included with the computer. CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. The FCC requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to cochannel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this device. Australia telecom statement The computer must be connected to the Telecommunication Network through a line cord that meets the requirements of AS/CA S008. WARNING! Modems without integral RJ11 connector that are shipped with this computer should not be installed in any other device. This equipment incorporates a radio transmitting and receiving device. In normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with the Australian and New Zealand Standards. Electromagnetic compatibility notices 19 Brazil notice Este equipamento opera em carter secundrio, isto , no tem direito a proteo contra interferncia prejudicial, mesmo de estaes do mesmo tipo, e no pode causar interferncia a sistemas operando em carter primrio. CAUTION: A alimentao de energia predefinida para 220/230Vv. Se voc possuir tomada eltrica de 110/115Vv, por favor, altere a chave na parte traseira do seu computador para a tenso correta. Canadian notice This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations, CAN ICES-3(B)/NMB-3(B). If this device has WLAN or Bluetooth capability, this device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation. During normal operation: To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to the antennae should not be less than 20 cm (8 inches). To identify the location of the wireless antennae, refer to the documentation included with the computer. CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this device. The antenna for this device is not replaceable. Any attempt at user modification may damage your computer. European Union regulatory notices Declaration of Conformity Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable:
Low Voltage Directive 2006/95/EC; EMC Directive 2004/108/EC; Ecodesign Directive 2009/125/EC;
R&TTE Directive 1999/5/EC; RoHS Directive 2011/65/EU Compliance with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following web site: www.hp.eu/certificates
(Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS:HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY. 20 Chapter 2 Regulatory notices for desktops, thin clients and personal workstations Products with wireless functionality (EMF) This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation. This product may incorporate a radio transmitting and receiving device. For desktop computers in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements. Restrictions for product with wireless functionality This product is designed for use without restrictions in all EU countries, plus Iceland, Liechtenstein, Norway, and Switzerland. European telephone network declaration (Modem/Fax) The product herewith complies with the requirements of the R&TTE Directive 1999/5/EC (Annex II) and carries the CE marking accordingly. However, due to differences between the individual PSTNs provided in different countries/regions, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. This equipment has been designed to work with analogue DTMF Networks. This equipment may have internetworking difficulties in PSTN networks that only support Pulse Dialing. Please consult with your network operator for further assistance. Ergonomics notice Germany (English text) A computer system comprising HP brand products meets the applicable German ergonomic requirements if all affected constituent products bear the "GS" approval mark, for example Business Desktop PC, keyboard, PC-mouse and monitor. Germany (Deutscher text) Ein aus HP Produkten bestehendes Computersystem erfllt die anwendbaren ergonomischen Anforderungen, wenn alle verwendeten Komponenten das GS Zeichen tragen, wie z. B. Business Desktop PC, Tastatur, PC-Maus und Bildschirm. Electromagnetic compatibility notices 21 Japan notice B VCCI-B Wireless LAN and Bluetooth certification markings If this device contains radio equipment, it is certified radio equipment. South Korea notices 20cm
. 22 Chapter 2 Regulatory notices for desktops, thin clients and personal workstations This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and personnel. Mexico notice Declaracin para Mxico La operacin de este equipo est sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operacin no deseada. If your product is provided with wireless accessories such as a keyboard or mouse and you need to identify the model of the accessory, refer to the label included on that accessory. Taiwan NCC notices Wireless LAN 802.11a devices Wireless LAN 802.11 devices/Bluetooth devices/Short range devices Electromagnetic compatibility notices 23 3 Safety notices for notebook computers WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at http://www.hp.com/ergo and on the Documentation CD that is included with the product. Heat-related safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC/EN 60950). Potential safety conditions notice If you notice any of the following conditions (or if you have other safety concerns), do not use the computer: crackling, hissing, or popping sound, or a strong odor or smoke coming from the computer. It is normal for these conditions to appear when an internal electronic component fails in a safe and controlled manner. However, these conditions may also indicate a potential safety issue. Do not assume it is a safe failure. Turn off the computer, disconnect it from its power source, and contact technical support for assistance. User-replaceable battery notices WARNING! Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. WARNING! Keep the battery away from children. WARNING! To reduce potential safety issues, only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased as an accessory from HP should be used with the computer. 24 Chapter 3 Safety notices for notebook computers Headset and earphone volume level notice WARNING! Listening to music at high volume levels and for extended durations can damage ones hearing. To reduce the risk of hearing damage, lower the volume to a safe, comfortable level and reduce the amount of time listening at high levels. For your own safety, before using headsets or earphones, always reset the volume. Some headphones are louder than other headphones, even if the volume control setting is the same. Changing the default audio or equalizer settings might lead to higher volume and should only be done with caution. For your own safety, headsets or earphones used with this product should comply with the headphone limits in EN 50332-2. If the computer includes a headset or earphones, this combination is in compliance to EN 50332-1. Power cord notices WARNING! To reduce the risk of electric shock or damage to the equipment:
Plug the power cord into an AC outlet that is easily accessible at all times. Disconnect power from the computer by unplugging the power cord from the AC outlet. If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded
(earthed) 3-pin outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding pin is an important safety feature. WARNING! To reduce potential safety issues, only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or an AC adapter purchased as an accessory from HP should be used with the computer. Brazil notice Este equipamento deve ser conectado obrigatoriamente em tomada de rede de energia eltrica que possua aterramento (trs pinos), conforme a norma nbr abnt 5410,visando a segurana dos usurios contra choques eltricos. Cleaning the keyboard WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. Clean the keyboard regularly to prevent keys from sticking and to remove dust, lint, and particles that can become trapped beneath the keys. A can of compressed air with a straw extension can be used to blow air around and under the keys to loosen and remove debris. Travel notice WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. Headset and earphone volume level notice 25 China safety notices China: Altitude notice Altitude warning for products not certified for use in >5000 m 2000m or 2000 China: Tropical warning notice Tropical warning for products not certified for use in tropical regions. Norway and Sweden: Cable grounding notice for products with a TV tuner CAUTION: To reduce potential safety issues, use a galvanic isolator when connecting to a cable distribution system. 26 Chapter 3 Safety notices for notebook computers 4 Safety notices for desktops, thin clients and personal workstations Important safety information WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at http://www.hp.com/ergo and on the Documentation CD that is included with the product. To reduce the risk of electric shock or damage to the equipment:
Plug the power cord into an AC outlet that is easily accessible at all times. Disconnect power from the computer by unplugging the power cord from the AC outlet. If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded
(earthed) 3-pin outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding pin is an important safety feature. The computer may be heavy; be sure to use ergonomically correct lifting procedures when moving it. Install the computer near an AC outlet. The AC power cord is your computers main AC disconnecting device and must be easily accessible at all times. For your safety, the power cord provided with your computer has a grounded plug. Always use the power cord with a properly grounded wall outlet, to avoid the risk of electrical shock. To reduce the possibility of an electric shock from the telephone network, plug your computer into the AC outlet before connecting it to the telephone line. Also, disconnect the telephone line before unplugging your computer from the AC power outlet. Always disconnect the modem cord from the telephone system before installing or removing your computer cover. Do not operate the computer with the cover removed. For your safety, always unplug the computer from its power source and from any telecommunications systems (such as telephone lines), networks, or modems before performing any service procedures. Failure to do so may result in personal injury or equipment damage. Hazardous voltage levels are inside the power supply and modem of this product. CAUTION:
system, the voltage select switch has been pre-set to the correct voltage setting for use in the particular country/region where it was initially sold. Changing the voltage select switch to the incorrect position can damage your computer and void any implied warranty. This product has not been evaluated for connection to an IT power system (an AC distribution system with no direct connection to earth, according to IEC/EN 60950). If your computer is provided with a voltage select switch for use in a 115 or 230 V power Installation conditions See installation instructions before connecting this equipment to the input supply. Important safety information 27 WARNING! The equipment must be provided with a proper AC protective earth (PE) ground connection. Energized and moving parts may be inside the computer. Disconnect power to the equipment before removing the enclosure. Replace and secure the enclosure before re-energizing the equipment. Battery replacement notice WARNING! The product may contain an internal lithium manganese dioxide, vanadium pentoxide, or alkaline battery or battery pack. There is risk of fire and burns if the battery pack is not handled properly. To reduce the risk of personal injury:
Do not attempt to recharge the battery. Do not expose to temperatures higher than 60 C (140 F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. Replace only with the HP spare designated for this product. For information about removing a battery, refer to your computer documentation. Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP partner, or their agents. The Taiwan EPA requires dry battery manufacturing or importing firms, in accordance with Article 15 of the Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or promotions. Contact a qualified Taiwanese recycler for proper battery disposal. Headset and earphone volume level notice WARNING! Listening to music at high volume levels and for extended durations can damage ones hearing. To reduce the risk of hearing damage, lower the volume to a safe, comfortable level and reduce the amount of time listening at high levels. For your own safety, before using headsets or earphones, always reset the volume. Some headphones are louder than other headphones, even if the volume control setting is the same. Changing the default audio or equalizer settings might lead to higher volume and should only be done with caution. If the computer includes a headset or earphones and bears the "GS" mark, this combination is in compliance with EN 50332-1. For your own safety, headsets or earphones used with these products should comply with the headphone limits in EN 50332-2. 28 Chapter 4 Safety notices for desktops, thin clients and personal workstations Laser safety For products equipped with optical drives or fiber optic transceivers. This product may be provided with an optical storage device (i.e., CD or DVD drive) and/or fiber optic transceiver. These contain lasers and are classified as Class 1 Laser Products in accordance with the standard IEC/EN 60825-1 and comply with its requirements. Each laser product complies with US FDA Regulations of 21 CFR 1040.10 and 1040.11 or complies with those regulations except for deviations pursuant to Laser Notice No. 50, dated June 24, 2007. WARNING! Use of controls or adjustments or performance of procedures other than those specified herein or in the laser products installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:
Do not try to open the module enclosure. There are no user-serviceable components inside. Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein. Allow only HP Authorized Service technicians to repair the unit. Power supply and power cord set requirements Power supply class I grounding requirements For protection from fault currents, the equipment shall be connected to a grounding terminal. Plug the system power cord into an AC outlet that provides a ground connection. Substitute cords may not provide adequate fault protection. Only use the power cord supplied with this product or a Hewlett-
Packard authorized replacement. Brazil notice Este equipamento deve ser conectado obrigatoriamente em tomada de rede de energia eltrica que possua aterramento (trs pinos), conforme a norma nbr abnt 5410,visando a segurana dos usurios contra choques eltricos. Denmark For tilslutning af de vrige ledere, se medflgende installationsvejledning. Finland Norway Sweden Laite on liitettv suojamaadoituskoskettimilla varustettuun pistorasiaan. Apparatet m kun tilkoples jordet stikkontakt. Apparaten skall anslutas till jordat uttag, nr den ansluts till ett ntverk. Power supply requirements The power supplies on some products have external power switches. The voltage select switch feature on the product permits it to operate from any line voltage between 100-127 or 200-240 volts Laser safety 29 AC. Power supplies on those products that do not have external power switches are equipped with internal circuits that sense the incoming voltage and automatically switch to the proper voltage. For safety reasons, use only the AC adapter provided with the unit or an authorized replacement adapter from Hewlett-Packard. Replacement part numbers may be found at http://www.hp.com/cgi-
bin/hpsupport/index.pl. For use in Norway This product is also designed for an IT power system with phase-to-phase voltage 230V. Power cord set requirements The power cord set received with the product meets the requirements for use in the country where the equipment was originally purchased. Use only the power cord provided with the unit or an authorized replacement power cord from Hewlett-Packard or an approved HP source. Replacement part numbers may be found at http://www.hp.com/cgi-bin/hpsupport/index.pl. Power cord sets for use in other countries must meet the requirements of the country where you use the product. For more information on power cord set requirements, contact your authorized HP dealer, reseller, or service provider. WARNING! Do not use power cords from other products. Mismatched power cords may result in a shock and fire hazard. The requirements listed below are applicable to all countries:
1. The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed. The length of the power cord must be between 1.8 m (6 feet) and 3.6 m (12 feet). For a power cord 2.0 m (6.56 feet) or less, the diameter of the wire must be a minimum of 0.75 mm2 or 18AWG. If the power cord is longer than 2.0 m (6.56 feet), the diameter of the wire must be a minimum of 1.0 mm2 or 16AWG. 2. The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product. WARNING! Do not operate this product with a damaged power cord set. If the power cord set is damaged in any manner, replace it immediately. Damaged cords may result in user exposure to hazards. Japan power cord requirements For use in Japan, use only the power cord received with this product. CAUTION: Do not use the power cord received with this product on any other products. Pinch hazard WARNING! Observe pinch hazard areas. Keep fingers away from closing parts. 30 Chapter 4 Safety notices for desktops, thin clients and personal workstations TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is electrically grounded so as to provide some protection against voltage surges and built-up static charges. Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements for the grounding electrode. Lightning protection For added protection of any product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product from lightning and power line surges. Table 4-1 Antenna Grounding Reference Grounding Component 1 2 3 4 5 6 7 Electric Service Equipment Power Service Grounding Electrode System (NEC Art 250, Part III) Ground Clamps Grounding Conductors (NEC Section 810.21) Antenna Discharge Unit (NEC Section 810.20) Ground Clamp Antenna Lead-in Wire TV antenna connectors protection 31 Note to CATV system installer This reminder is provided to call the CATV systems installers attention to section 820.93 of the National Electric Code, which provides guidelines for proper grounding and in particular, specify that the Coaxial cable shield shall be connected to grounding system of the building, as close to the point of cable entry as practical. China safety notices China: Altitude notice Altitude warning for products not certified for use in >5000 m 2000m or 2000 32 Chapter 4 Safety notices for desktops, thin clients and personal workstations China: Tropical warning notice Tropical warning for products not certified for use in tropical regions. Germany acoustics notice Sound pressure level (LpA) is far below 70dB(A) (operator position, normal operation, according to ISO 7779) Product noise emission data can be found in the product related IT ECO Declarations at Internet address: http://www.hp.com/go/ted Schalldruckpegel (LpA) ist weit unterhalb 70 dB(A) (Benutzerposition, normaler Betrieb, nach ISO 7779) Die Schallemissionswerte der Produkte knnen in den produktbezogenen IT ECO Declarations auf folgender Internet Adresse gefunden werden: http://www.hp.com/go/ted Germany acoustics notice 33 5 Environmental notices for notebook computers This chapter provides country- and region-specific environmental notices and compliance information. Some of these notices may not apply to your product. Electronic hardware, packaging and battery recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges packaging, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service or go to http://www.hp.com/
recycle. Brazil battery disposal HEWLETT PACKARD BRASIL LTDA (HP) AV. JOS LUIZ MAZALI N 360 - GALPO B-PARTE 1-BAIRRO RESIDENCIAL BURCK - LOUVEIRA/SP - CEP: 13290-000 No descarte o produto eletrnico em lixo comum CNPJ: 61.797.924/0007-40 Centro de Informaes HP: (11) 4004-7751 ou 0800-7097751 This product and its electronics components must not be discarded with your household waste. Although the product components were manufactured in accordance with world standards restricting harmful substances, the product may contain, even in minute quantities, substances impacting the environment. At the end of the useful life of this product, you should return the product to HP. Failure to follow this guidance will subject the violator to the penalties provided by law. When a battery used in the HP product has reached the end of its useful life, you should return the battery either to HP or to the company commissioned by HP for technical support. Este produto eletroeletrnico e seus componentes no devem ser descartados no lixo comum, pois embora estejam em conformidade com padres mundiais de restrio a substncias nocivas, podem conter, ainda que em quantidades mnimas, substncias impactantes ao meio ambiente. Ao final da vida til deste produto, o usurio dever entreg-lo HP. A no observncia dessa orientao sujeitar o infrator s sanes previstas em lei. Aps o uso, as pilhas e/ou baterias dos produtos HP 34 Chapter 5 Environmental notices for notebook computers devero ser entregues ao estabelecimento comercial ou rede de assistncia tcnica autorizada pela HP. Para maiores informaes , inclusive sobre os pontos de recebimento, acesse: http://www.hp.com.br/
reciclar Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at http://www.hp.com/go/reach. China environmental notices http://www.hp.com/hpinfo/globalcitizenship/environment/productdata/chinasepa.html http://www.hp.com.cn/hardwarerecycle
( http://www. sepa.gov.cn) China PC energy label In accordance with The Regulation of the Implementation on China Energy Label for Microcomputers (CEL-30), this microcomputer has an Energy Efficiency Label. The energy efficiency grade, TEC (Typical Energy Consumption), and product category presented on the label are determined and calculated according to the standard GB28380-2012. 1. Energy Efficiency Grades The grade is determined by the standard with the calculation of base consumption level with the sum of all the allowances for additional components such as main memory and graphics card. For products of any grade, the TEC should not exceed the value specified in the following table:
Product Type Desktop microcomputer, AIO Category A Category B Category C TEC (kilowatt hour) Grade 1 98.0+Efa 125.0+Efa 159.0+Efa Grade 2 148.0+Efa 175.0+Efa 209.0+Efa Grade 3 198.0+Efa 225.0+Efa 259.0+Efa Chemical substances 35 Product Type Portable Computer TEC (kilowatt hour) Category D Category A Category B Category C 184.0+Efa 234.0+Efa 284.0+Efa 20.0+Efa 26.0+Efa 54.5+Efa 35.0+Efa 45.0+Efa 75.0+Efa 45.0+Efa 65.0+Efa 123.5+Efa NOTE: Efa is the sum of power factor of product additional functions. 2. 3. Typical Energy Consumption The energy consumption figure presented on the label is the data measured with the representative configuration that covers all the configurations in the registration unit which is selected according to CEL-30. Thus, actual energy consumption of this specific microcomputer may not be the same as the TEC data presented in the label. Product Category The product category is determined by the standard according to the microcomputers configuration. The categorization of products complies with the regulations in the following table:
Product Type Category A Category B Category C Category D Configuration Description Desktop microcomputer, AIO Portable Computer The desktop microcomputer and AIO whose configuration is out of the scope of Category B, C, and D The portable computer whose configuration is out of the scope of Category B and C CPU physical core number of 2, and system memory of not less than 2GB A Discrete GPU CPU physical core number of over 2, with at least one of the following features:
1. 2. System memory of not less than 2 GB A Discrete GPU The product that has a CPU physical core number of not less than 2, system memory of not less than 2GB, A Discrete GPU with Frame Buffer Width not less than 128-bit. CPU physical core number of not less than 4, with at least one of the following features:
1. 2. System memory of not less than 4 GB A Discrete GPU with Frame Buffer Width not less than 128-bit For more details on the specification, please refer to the standard GB28380-2012. CEL30 GB283802012
:
1. 36 Chapter 5 Environmental notices for notebook computers
() A B C D A B C 1 2 3 98.0+Efa 148.0+Efa 198.0+Efa 125.0+Efa 175.0+Efa 225.0+Efa 159.0+Efa 209.0+Efa 259.0+Efa 184.0+Efa 234.0+Efa 284.0+Efa 20.0+Efa 26.0+Efa 54.5+Efa 35.0+Efa 45.0+Efa 45.0+Efa 65.0+Efa 75.0+Efa 123.5+Efa Efa 2. 3. A B C D B C D CPU 2 2GB CPU 2 a. a 2GB b. GPU) B C GPU CPU 2 2GB GPU 128 . CPU 4 a. 4GB b. GPU 128 GB28380-2012 China PC energy label 37 China restriction of hazardous substances (RoHS) The Table of Toxic and Hazardous Substances/Elements and their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display
(LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java card reader Speakers, external TV tuner USB flash memory drive Toxic and Hazardous Substances and Elements Lead
(Pb) Mercury
(Hg) Cadmium
(Cd) Hexavalent Chromium
(Cr(VI)) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers
(PBDE) X X X X X X X X X X X O X X X X X X X X X X X X O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O 38 Chapter 5 Environmental notices for notebook computers Toxic and Hazardous Substances and Elements Part Name USB hub Web camera Wireless receiver Wireless cards Lead
(Pb) Mercury
(Hg) Cadmium
(Cd) Hexavalent Chromium
(Cr(VI)) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers
(PBDE) X X X X O O O O O O O O O O O O O O O O O O O O O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement in SJ/T11363-2006. X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement in SJ/T11363-2006. All parts named in this table with an X are in compliance with the European Union's RoHS Legislation Directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances in electrical and electronic equipment and its amendments. NOTE: The referenced Environmental Protection Use Period Marking was determined according to normal operating use conditions of the product such as temperature and humidity.
/
I/O PCA
(LCD) CD/DVD/
(Pb)
(Hg)
(Cd)
(Cr(VI))
(PBB) (PBDE) X X X X X X X X X X X O X X O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O China restriction of hazardous substances (RoHS) 39
/Java USB USB
(Pb)
(Hg)
(Cd)
(Cr(VI))
(PBB) (PBDE) X X X X X X X X X X X X X X O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O SJ/T11363-2006 X SJ/T11363-2006 X RoHS 2003 1 27 2002/95/EC
:
40 Chapter 5 Environmental notices for notebook computers India restriction of hazardous substances (RoHS) This product complies with the India E-waste (Management and Handling) Rule 2011 and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule. Japan material content declaration A Japanese regulatory requirement, defined by specification JIS C 0950, 2008, mandates that manufacturers provide material content declarations for certain categories of electronic products offered for sale after July 1, 2006. To view the JIS C 0950 material declaration for this product, see the HP Web site at http://www.hp.com/go/jisc0950. Mexico Sustainable Energy Use Law This product has been labeled in compliance with the Mexico Sustainable Energy Use Law requiring disclosure of power consumption in the normal use (idle mode) and standby modes. Your product is one of many configurations in this model family; the idle mode power consumption of your specific configuration may vary from the information on the label. Actual power consumption of your product may be higher or lower than the value reported on the Mexico product energy label due to factors such as configuration (components and modules chosen) and usage (tasks being performed, software installed and running, etc.). Turkey EEE regulation In Conformity with the EEE regulation EEE Ynetmeliine Uygundur Ukraine restriction of hazardous substances (RoHS) The equipment complies with requirements of the Technical Regulation, approved by the Resolution of Cabinet of Ministry of Ukraine as of December 3, 2008 1057, in terms of restrictions for the use of certain dangerous substances in electrical and electronic equipment.
, 3 2008 1057. Perchlorate materialspecial handling may apply See http://www.dtsc.ca.gov/hazardouswaste/perchlorate. This products real-time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California. India restriction of hazardous substances (RoHS) 41 6 Environmental notices for desktops, thin clients and personal workstations Electronic hardware, packaging and battery recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges packaging, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle. For information about recycling the product in Japan, refer to http://www.hp.com/jp/hardwarerecycle/. Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service or go to http://www.hp.com/recycle. Brazil battery disposal HEWLETT PACKARD BRASIL LTDA (HP) AV. JOS LUIZ MAZALI N 360 - GALPO B-PARTE 1-BAIRRO RESIDENCIAL BURCK - LOUVEIRA/SP - CEP: 13290-000 No descarte o produto eletrnico em lixo comum CNPJ: 61.797.924/0007-40 Centro de Informaes HP: (11) 4004-7751 ou 0800-7097751 This product and its electronics components must not be discarded with your household waste. Although the product components were manufactured in accordance with world standards restricting harmful substances, the product may contain, even in minute quantities, substances impacting the environment. At the end of the useful life of this product, you should return the product to HP. Failure to follow this guidance will subject the violator to the penalties provided by law. When a battery used in the HP product has reached the end of its useful life, you should return the battery either to HP or to the company commissioned by HP for technical support. Este produto eletroeletrnico e seus componentes no devem ser descartados no lixo comum, pois embora estejam em conformidade com padres mundiais de restrio a substncias nocivas, podem conter, ainda que em quantidades mnimas, substncias impactantes ao meio ambiente. Ao final da vida til deste produto, o usurio dever entreg-lo HP. A no observncia dessa orientao sujeitar o infrator s sanes previstas em lei. Aps o uso, as pilhas e/ou baterias dos produtos HP devero ser entregues ao estabelecimento comercial ou rede de assistncia tcnica autorizada pela HP. Para maiores informaes , inclusive sobre os pontos de recebimento, acesse: http://www.hp.com.br/
reciclar 42 Chapter 6 Environmental notices for desktops, thin clients and personal workstations ENERGY STAR qualification (select models only) NOTE: This section applies only to products bearing the ENERGY STAR logo. As an ENERGY STAR Partner, Hewlett-Packard Company has followed the U.S. Environmental Protection Agency (EPA) enhanced product qualification and certification process to ensure that the products marked with the ENERGY STAR logo are ENERGY STAR-qualified per the applicable ENERGY STAR guidelines for energy efficiency. The following logo appears on all ENERGY STAR-
qualified computers. The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories. One way products achieve this energy efficiency is by reducing power consumption when not being used through the Microsoft Windows Power Management feature. The Power Management feature enables the computer to enter a low-power (or sleep) mode after a period of inactivity. When used with an external monitor that is ENERGY STAR-qualified, this feature also supports the similar power management features of the external monitor. To take advantage of this energy savings, the Power Management feature has been preset to power down the computer and monitor within the following specified periods of inactivity:
Computer Within 30 minutes Monitor/Integrated Display Within 15 minutes Both the computer and monitor can be woken from sleep mode through user interaction with any of the computer input devices (mouse, keyboard, and so on). When configured with Wake On LAN
(WOL) enabled, the computer can also be woken by a network signal. See the EPA ENERGY STAR Power Management Web site for more information about the energy and financial savings potential of the Power Management Feature: http://www.energystar.gov/
powermanagement. See the EPA ENERGY STAR Web site for more information about the ENERGY STAR program and its environmental benefits: http://www.energystar.gov. CAUTION: Using the Energy Save Monitor feature with monitors that are not ENERGY STAR-
qualified can cause video distortion when an Energy Save timeout occurs. NOTE: ENERGY STAR is not supported on desktop computers, integrated desktop computers, small-scale servers and workstations configured with some versions of Linux or FreeDOS. If it is necessary to restore the operating system, you must also reset the ENERGY STAR settings (if applicable) after the restore. For Windows 7, to verify the factory default power settings for your desktop or workstation, select Start > Control Panel, and then type Power Options in the search window. For Windows 8, to verify the factory default power settings for your desktop or workstation, from the Start screen, type power, select Settings, and then select Power Options from the list of applications. ENERGY STAR qualification (select models only) 43 Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No. 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at http://www.hp.com/go/reach. Mercury statement This HP product may contain the following material that might require special handling at end-of-life:
Mercury in the fluorescent lamp in the display LCD Disposal of mercury can be regulated because of environmental considerations. For disposal or recycling information, please contact your local authorities or the Electronic Industries Alliance (EIA)
(http://www.eiae.org). Perchlorate materialspecial handling may apply The computers real-time clock battery may contain perchlorate and may require special handling when recycled or disposed of in California. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/. China PC energy label In accordance with The Regulation of the Implementation on China Energy Label for Microcomputers (CEL-30), this microcomputer has an Energy Efficiency Label. The energy efficiency grade, TEC (Typical Energy Consumption), and product category presented on the label are determined and calculated according to the standard GB28380-2012. 1. Energy Efficiency Grades The grade is determined by the standard with the calculation of base consumption level with the sum of all the allowances for additional components such as main memory and graphics card. For products of any grade, the TEC should not exceed the value specified in the following table:
Product Type Desktop microcomputer, AIO Category A Category B Category C Category D TEC (kilowatt hour) Grade 1 98.0+Efa 125.0+Efa 159.0+Efa 184.0+Efa Grade 2 148.0+Efa 175.0+Efa 209.0+Efa 234.0+Efa Grade 3 198.0+Efa 225.0+Efa 259.0+Efa 284.0+Efa 44 Chapter 6 Environmental notices for desktops, thin clients and personal workstations Product Type Portable Computer TEC (kilowatt hour) Category A Category B Category C 20.0+Efa 26.0+Efa 54.5+Efa 35.0+Efa 45.0+Efa 75.0+Efa 45.0+Efa 65.0+Efa 123.5+Efa NOTE: Efa is the sum of power factor of product additional functions. 2. 3. Typical Energy Consumption The energy consumption figure presented on the label is the data measured with the representative configuration that covers all the configurations in the registration unit which is selected according to CEL-30. Thus, actual energy consumption of this specific microcomputer may not be the same as the TEC data presented in the label. Product Category The product category is determined by the standard according to the microcomputers configuration. The categorization of products complies with the regulations in the following table:
Product Type Category A Category B Category C Category D Configuration Description Desktop microcomputer, AIO Portable Computer The desktop microcomputer and AIO whose configuration is out of the scope of Category B, C, and D The portable computer whose configuration is out of the scope of Category B and C CPU physical core number of 2, and system memory of not less than 2GB A Discrete GPU CPU physical core number of over 2, with at least one of the following features:
1. 2. System memory of not less than 2 GB A Discrete GPU The product that has a CPU physical core number of not less than 2, system memory of not less than 2GB, A Discrete GPU with Frame Buffer Width not less than 128-bit. CPU physical core number of not less than 4, with at least one of the following features:
1. 2. System memory of not less than 4 GB A Discrete GPU with Frame Buffer Width not less than 128-bit For more details on the specification, please refer to the standard GB28380-2012. CEL30 GB283802012
:
1.
() 1 2 3 China PC energy label 45
() A B C D A B C 98.0+Efa 148.0+Efa 198.0+Efa 125.0+Efa 175.0+Efa 225.0+Efa 159.0+Efa 209.0+Efa 259.0+Efa 184.0+Efa 234.0+Efa 284.0+Efa 20.0+Efa 26.0+Efa 54.5+Efa 35.0+Efa 45.0+Efa 45.0+Efa 65.0+Efa 75.0+Efa 123.5+Efa Efa 2. 3. A B C D B C D CPU 2 2GB CPU 2 a. a 2GB b. GPU) B C GPU CPU 2 2GB GPU 128 . CPU 4 a. 4GB b. GPU 128 GB28380-2012 46 Chapter 6 Environmental notices for desktops, thin clients and personal workstations China restriction of hazardous substances (RoHS)
I/O PCAs
O: SJ/T11363-2006
X: SJ/T11363-2006
XRoHS 20031272002/95/EC
China restriction of hazardous substances (RoHS) 47 The Table of Toxic and Hazardous Substances/Elements and their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Table 6-1 Toxic and Hazardous Substances and Elements Part Name Lead
(Pb) Mercury
(Hg) Cadmium
(Cd) Hexavalent Chromium
(Cr(VI)) Polybromi-
nated biphenyls
(PBB) Polybromi-
nated diphenyl ethers (PBDE) Motherboard, processor and heat sink X Memory I/O PCAs Power supply Keyboard Mouse Chassis/Other Fans Internal/External Media Reading Devices External Control Devices Cable Hard Disk Drive Display X X X X X X X X X X X X O O O O O O O O O O O O X O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement in SJ/T11363-2006. X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement in SJ/T11363-2006. All parts named in this table with an X are in compliance with the European Union's RoHS Legislation Directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances in electrical and electronic equipment. NOTE: The referenced Environmental Protection Use Period Marking was determined according to normal operating use conditions of the product such as temperature and humidity. 48 Chapter 6 Environmental notices for desktops, thin clients and personal workstations India restriction of hazardous substances (RoHS) This product complies with the India E-waste (Management and Handling) Rule 2011 and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule. IT ECO declarations Desktop PCs and Thin Clients http://www.hp.com/hpinfo/globalcitizenship/environment/productdata/itecodesktop-pc.html?
jumpid=reg_R1002_USEN Workstations http://www.hp.com/hpinfo/globalcitizenship/environment/productdata/itecoworkstatio.html Japan restriction of hazardous substances (RoHS) 2008 JISC0950 2006 7 http://www.hp.com/go/jisc0950 A Japanese regulatory requirement, defined by specification JIS C 0950, 2008, mandates that manufacturers provide Material Content Declarations for certain categories of electronic products offered for sale after July 1, 2006. To view the JIS C 0950 material declaration for this product, visit http://www.hp.com/go/jisc0950. Ley para el Aprovechamiento Sustentable de la Energa de Mxico (Mexico Sustainable Energy Use Law) Se ha etiquetado este producto en conformidad con la Ley para el Aprovechamiento Sustentable de la Energa de Mxico, que requiere la divulgacin del consumo de energa del modo de uso normal
(modo inactivo) y del modo de espera. Su producto es una de las muchas configuraciones de esta familia de modelos; el consumo de energa del modo inactivo de su configuracin especfica puede diferir de la informacin de la etiqueta. El consumo real de energa de su producto puede ser mayor o menor que el valor informado en la etiqueta de energa de producto para Mxico a causa de factores como la configuracin (componentes y mdulos seleccionados) y el uso (tareas que se estn efectuando, software instalado y en ejecucin, etc.). NOTE: Esta ley no es aplicable a los workstations. This product has been labeled in compliance with the Mexico Sustainable Energy Use Law requiring disclosure of power consumption in the normal use (idle mode) and standby modes. Your product is one of many configurations in this model family; the idle mode power consumption of your specific configuration may vary from the information on the label. Actual power consumption of your product may be higher or lower than the value reported on the Mexico product energy label due to factors such as configuration (components and modules chosen) and usage (tasks being performed, software installed and running, etc.). India restriction of hazardous substances (RoHS) 49 NOTE: Workstations are not labeled because the law is not applicable to the workstation product category. Turkey EEE regulation Trkiye Cumhuriyeti: EEE Ynetmeliine Uygundur
(Ukraine restriction of hazardous substances (RoHS))
, 3 2008 1057. The equipment complies with requirements of the Technical Regulation, approved by the Resolution of Cabinet of Ministry of Ukraine as of December 3, 2008 1057, in terms of restrictions for the use of certain dangerous substances in electrical and electronic equipment. 50 Chapter 6 Environmental notices for desktops, thin clients and personal workstations TCO Certified Edge Certification This section applies only to products bearing the TCO Certified Edge logo. TCO Certified Edge Certification 51 Index A airline travel notice 9 altitude notice 26, 32 B battery notice 9, 24, 41 battery recycling 34 Brazil notice 4 C cable grounding notice 26 Canada modem statement 13 Canada notices 4 China environmental notices 35 China PC energy label 35, 44 China restriction of hazardous substances notice 38, 47 D Declaration of Conformity notebook computers 3 disposal notices battery 41 battery, user replacement 9 equipment 34 factory sealed battery 9 E electronic hardware and battery recycling 34 ENERGY STAR compliance 9 environmental notices 34 equipment disposal notice 34 ergonomics notice 5, 21 European Union notices 4, 20 F Federal Communications Commission desktops, thin clients and workstations notice 18 desktops, thin clients, workstations cables 18 52 Index desktops, thin clients, workstations modifications 18 notebook computers cables 2 notebook computers modifications 2 notebook computers notice 2 G GS Notice 5, 21 H headset and earphone volume level notice 25 I India restriction of hazardous substances notice 41, 49 J Japan material content declaration 41 Japan modem statement 13 Japan notice 6 Japan power cord notice 14 Japan restriction of hazardous substances notice 49 K keyboard notice 25 L laser safety notice 10 M Macrovision Corporation notice 14 Mexico Sustainable Energy Use Law 41 Mexico wireless notice 7 modem notices 10 modem statements Canada 13 Japan 13 New Zealand 13 U.S. 11 modifications, desktops, thin clients, workstations Federal Communications Commission 18 modifications, notebook computers Federal Communications Commission 2 N New Zealand modem statement 13 notices airline travel 9 battery 9, 41 battery, user replacement 24 Brazil 4 Canada 4 China restriction of hazardous substances 38, 47 environmental 34 equipment disposal 34 ergonomics 5, 21 European Union 4, 20 headset and earphone volume level 25 India restriction of hazardous substances 41, 49 Japan 6 Japan power cord 14 Japan restriction of hazardous substances 49 keyboard 25 laser safety 10 Macrovision Corporation 14 Mexico 7 modem 10 perchlorate material 41 power cords 14, 25 Singapore 7 South Korea 7 Taiwan 8, 23 Thailand WWAN wireless notice 8 travel 25 Ukraine restriction of hazardous substances 41, 50 notices, desktops, thin clients and workstations Federal Communications Commission 18 notices, notebook computers Federal Communications Commission 2 P power cord notice 14, 25 R recycling, electronic hardware and battery 34 S Singapore wireless notice 7 South Korea notice 7 T Taiwan notice 8, 23 TCO Certified Edge Certification 51 Thailand WWAN wireless notice 8 travel notice 25 tropical warning notice 26, 33 TV tuner, cable grounding notice 26 U U.S. modem statement 11 Ukraine restriction of hazardous substances notice 41, 50 V voice support 14 volume level notice, headset and earphone 25 W wireless LAN devices 3, 19, 20 Index 53
| 1 | Users Manual | Users Manual | 4.39 MiB | November 07 2014 / July 01 2015 |
User Guide Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: June 2014 Document Part Number: 763870-001 Product notice Software terms This user guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details. To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller. Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). ENWW iii iv Safety warning notice ENWW Table of contents 1 Welcome ........................................................................................................................................................... 1 Finding information ............................................................................................................................... 2 2 Getting to know your computer ......................................................................................................................... 5 Tablet edge components ...................................................................................................................... 5 Display .................................................................................................................................................. 8 Keyboard base ..................................................................................................................................... 9 Top ....................................................................................................................................... 9 TouchPad .......................................................................................................................... 10 Lights ................................................................................................................................. 11 Keys ................................................................................................................................... 12 Right side ........................................................................................................................... 13 Left side ............................................................................................................................. 14 Rear ................................................................................................................................... 15 Releasing the tablet from the keyboard base .................................................................... 15 Changing your tablet's settings .......................................................................................................... 16 Changing your tablet's view ............................................................................................... 16 Adjusting your tablet's autorotate lock ............................................................... 16 Adjusting your tablet's screen brightness .......................................................... 16 3 Connecting to a network ................................................................................................................................. 17 Connecting to a wireless network ....................................................................................................... 17 Using the wireless controls ................................................................................................ 17 Using the wireless button .................................................................................. 17 Using operating system controls ....................................................................... 18 Using a WLAN ................................................................................................................... 18 Using an Internet service provider .................................................................... 18 Setting up a WLAN ............................................................................................ 19 Configuring a wireless router ............................................................................ 19 Protecting your WLAN ....................................................................................... 19 Connecting to a WLAN ...................................................................................... 20 ENWW v Using HP Mobile Broadband (select models only) ............................................................ 20 Inserting and removing a SIM ........................................................................... 21 Using GPS (select models only) ........................................................................................ 22 Using Bluetooth wireless devices ...................................................................................... 22 Connecting to a wired network ........................................................................................................... 22 Connecting to a local area network (LAN) ......................................................................... 22 4 Navigating using the keyboard, touch gestures and pointing devices ............................................................ 25 Using pointing devices ....................................................................................................................... 26 Setting pointing device preferences ................................................................................... 26 Using the TouchPad and gestures .................................................................................... 26 Turning the TouchPad off and on ...................................................................... 27 Tapping ............................................................................................................. 27 Scrolling ............................................................................................................ 28 2-finger pinch zoom ........................................................................................... 28 2-finger click ...................................................................................................... 29 Rotating (select models only) ............................................................................ 29 Flicking (select models only) ............................................................................. 30 Edge swipes (select models only) ..................................................................... 30 Right-edge swipe .............................................................................. 30 Left-edge swipe ................................................................................ 31 Top-edge swipe ................................................................................ 31 Using touch screen gestures .............................................................................................................. 32 Setting touch screen preferences ...................................................................................... 32 One-finger slide ................................................................................................................. 33 Tapping .............................................................................................................................. 34 Pinching/stretching ............................................................................................................ 34 Rotating (select models only) ............................................................................................ 35 Edge swipes ...................................................................................................................... 36 Right-edge swipe .............................................................................................. 36 Left-edge swipe ................................................................................................. 37 Top-edge swipe and bottom-edge swipe .......................................................... 38 Using the digitizer pen (select models only) ....................................................................................... 39 Identifying the pen components ......................................................................................... 39 Holding the pen .................................................................................................................. 39 Storing the pen .................................................................................................................. 39 Using the on-screen keyboard ........................................................................................................... 40 Using the keyboard ............................................................................................................................ 41 Using Windows shortcut keys ............................................................................................ 41 Identifying the hot keys ...................................................................................................... 41 Using keypads ................................................................................................................... 43 vi ENWW Using the embedded numeric keypad ............................................................... 43 Turning the embedded numeric keypad on and off .......................... 44 Switching key functions on the embedded numeric keypad ............. 44 Using an optional external numeric keypad ...................................................... 44 5 Multimedia ....................................................................................................................................................... 45 Audio .................................................................................................................................................. 45 Connecting speakers ......................................................................................................... 45 Adjusting the volume ......................................................................................................... 45 Connecting headphones and microphones ....................................................................... 46 Checking audio functions on the computer ........................................................................ 46 Webcams ........................................................................................................................................... 46 Video .................................................................................................................................................. 47 VGA ................................................................................................................................... 47 DisplayPort ........................................................................................................................ 48 Discovering and connecting to Miracast-compatible wireless displays (select models only) ................................................................................................................................... 49 6 Power management ........................................................................................................................................ 51 Shutting down the computer ............................................................................................................... 51 Setting power options ......................................................................................................................... 52 Using power-saving states ................................................................................................. 52 Initiating and exiting Sleep ................................................................................ 52 Enabling and exiting user-initiated Hibernation ................................................. 52 Using the power meter and power settings ....................................................... 53 Setting password protection on wakeup ........................................................... 53 Using battery power ........................................................................................................... 53 Factory-sealed battery ...................................................................................... 53 Finding additional battery information ............................................................... 54 Using Battery Check ......................................................................................... 55 Displaying the remaining battery charge ........................................................... 55 Maximizing battery discharge time .................................................................... 55 Managing low battery levels .............................................................................. 55 Identifying low battery levels ............................................................. 55 Resolving a low battery level ............................................................ 56 Conserving battery power ................................................................................. 56 Using external AC power ................................................................................................... 56 Testing an AC adapter ...................................................................................... 57 ENWW vii 7 External cards and devices ............................................................................................................................. 59 Using memory card readers ............................................................................................................... 59 Inserting a memory card .................................................................................................... 59 Removing a memory card .................................................................................................. 60 Using smart cards .............................................................................................................................. 60 Inserting a smart card ........................................................................................................ 61 Removing a smart card ...................................................................................................... 61 Using a USB device ........................................................................................................................... 61 Connecting a USB device .................................................................................................. 62 Removing a USB device .................................................................................................... 62 Using optional external devices .......................................................................................................... 62 Using optional external drives ............................................................................................ 63 8 Drives .............................................................................................................................................................. 65 Handling drives ................................................................................................................................... 65 Improving hard drive performance ..................................................................................................... 66 Using Disk Defragmenter ................................................................................................... 66 Using Disk Cleanup ........................................................................................................... 66 9 Security ........................................................................................................................................................... 67 Protecting the computer ..................................................................................................................... 67 Using passwords ................................................................................................................................ 68 Setting passwords in Windows .......................................................................................... 68 Setting passwords in Computer Setup .............................................................................. 69 Managing a BIOS administrator password ........................................................................ 69 Entering a BIOS administrator password .......................................................... 70 Managing a Computer Setup DriveLock password ........................................................... 70 Setting a DriveLock password ........................................................................... 71 Entering a DriveLock password ........................................................................ 72 Changing a DriveLock password ...................................................................... 72 Removing DriveLock protection ........................................................................ 73 Using Computer Setup Automatic DriveLock .................................................................... 73 Entering an Automatic DriveLock password ..................................................... 73 Removing Automatic DriveLock protection ....................................................... 74 Using antivirus software ..................................................................................................................... 74 Using firewall software ....................................................................................................................... 74 Installing critical security updates ....................................................................................................... 75 Using HP Client Security .................................................................................................................... 75 Using the fingerprint reader (select models only) ............................................................................... 75 Locating the fingerprint reader ........................................................................................... 75 viii ENWW 10 Maintenance ................................................................................................................................................. 77 Cleaning your computer ..................................................................................................................... 77 Cleaning procedures .......................................................................................................... 77 Cleaning the display (All-in-Ones or Notebooks) .............................................. 77 Cleaning the sides or cover ............................................................................... 78 Cleaning the TouchPad, keyboard, or mouse ................................................... 78 Updating programs and drivers .......................................................................................................... 78 Using SoftPaq Download Manager .................................................................................................... 78 11 Backup and recovery .................................................................................................................................... 79 Backing up your information ............................................................................................................... 79 Performing a system recovery ............................................................................................................ 79 Using the Windows recovery tools ..................................................................................... 80 Using f11 recovery tools .................................................................................................... 80 Using Windows operating system media (purchased separately) ..................................... 81 Using Windows Refresh or Windows Reset ...................................................................... 82 Using HP Software Setup .................................................................................................. 82 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........................................... 83 Using Computer Setup ....................................................................................................................... 83 Starting Computer Setup ................................................................................................... 83 Navigating and selecting in Computer Setup ..................................................................... 83 Restoring factory settings in Computer Setup ................................................................... 84 Updating the BIOS ............................................................................................................. 85 Determining the BIOS version ........................................................................... 85 Downloading a BIOS update ............................................................................. 85 Using MultiBoot .................................................................................................................................. 87 About the boot device order ............................................................................................... 87 Choosing MultiBoot preferences ........................................................................................ 87 Setting a new boot order in Computer Setup .................................................... 87 Dynamically choosing a boot device using the f9 prompt ................................. 88 Setting a MultiBoot Express prompt .................................................................. 88 Entering MultiBoot Express preferences ........................................................... 88 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 89 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 89 13 Support ......................................................................................................................................................... 91 Contacting support ............................................................................................................................. 91 Labels ................................................................................................................................................. 92 ENWW ix 14 Specifications ................................................................................................................................................ 93 Input power ......................................................................................................................................... 94 Operating environment ....................................................................................................................... 95 Appendix A Traveling with the computer ........................................................................................................... 97 Appendix B Troubleshooting .............................................................................................................................. 99 Troubleshooting resources ................................................................................................................. 99 Resolving issues ................................................................................................................................ 99 The computer is unable to start up .................................................................................... 99 The computer screen is blank .......................................................................................... 100 Software is functioning abnormally .................................................................................. 100 The computer is on but not responding ........................................................................... 100 The computer is unusually warm ..................................................................................... 100 An external device is not working .................................................................................... 101 The wireless network connection is not working .............................................................. 101 A disc does not play ......................................................................................................... 101 A movie is not visible on an external display ................................................................... 102 The process of burning a disc does not begin, or it stops before completion .................. 102 Appendix C Electrostatic discharge ................................................................................................................. 103 Index ................................................................................................................................................................. 105 x ENWW 1 Welcome After you set up and register the computer, it is important to take the following steps:
NOTE: Your computer may be a tablet or a tablet and keyboard base. Refer to the illustrations in this guide that most closely match your computer. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key the previous screen. on your keyboard. Pressing the Windows key again will return you to Connect to the InternetSet up your wired or wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page 17. Update your antivirus softwareProtect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using antivirus software on page 74. Get to know your computerLearn about your computer features. See Getting to know your computer on page 5 and Navigating using the keyboard, touch gestures and pointing devices on page 25 for additional information. Find installed softwareAccess a list of the software preinstalled on the computer:
From the Start screen, type a, click Apps, and then select from the displayed options. For details about using the software included with the computer, see the software manufacturer's instructions, which may be provided with the software or on the manufacturer's website. Back up your hard drive by creating recovery discs or a recovery flash drive. See Backup and recovery on page 79. ENWW 1 Finding information You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources that provide product details, how-to information, and more, use this table. Resources Setup Instructions poster HP Support Assistant To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-
screen instructions. Worldwide support To get support in your language, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. HP website To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-
screen instructions. Safety & Comfort Guide To access this guide:
From the Start screen, type support, and then select the HP Support Assistant app. or Go to http://www.hp.com/ergo. Regulatory, Safety, and Environmental Notices To access this guide:
1. 2. From the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides. For information about How to set up the computer Help to identify computer components Operating system information Software, driver, and BIOS updates Troubleshooting tools How to access support Online chat with an HP technician Email support Support telephone numbers HP service center locations Support information Ordering parts and finding additional help Accessories available for the device Proper workstation setup, posture, health, and work habits Electrical and mechanical safety information Regulatory and safety information Battery disposal information 2 Chapter 1 Welcome ENWW Resources Limited Warranty*
For information about Warranty information To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select Warranty and services. or Go to http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/orderdocuments or write to:
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. ENWW Finding information 3 4 Chapter 1 Welcome ENWW 2 Getting to know your computer Tablet edge components Components Description
(1)
(2)
(3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Vents (2) Enable airflow to cool internal components. Webcam (rear) NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Records video and captures photographs. Some models may allow you to video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. ENWW Tablet edge components 5 Components Description
(4)
(5)
(6)
(7)
(8)
(9)
(10)
(11)
(12) Camera flash Autorotate button Provides light for rear webcam photos. When the tablet is on, press the autorotate button to lock the autorotate feature of the display. To unlock the autorotate feature, press the button again. or Swipe from the right edge of the touch screen to display the charms, tap Settings, tap the screen icon, and then tap the autorotate icon. To unlock the autorotate feature, tap the autorotate icon again. Volume button Controls speaker volume on the tablet. Power switch To increase speaker volume, press the + edge of the button. To decrease speaker volume, press the edge of the button. When the computer is off, slide the switch to turn on the tablet. When the computer is on, slide the switch to turn off the computer. When the computer is in the Sleep state or Hibernation, slide the switch briefly to exit Sleep or Hibernation. If the computer has stopped responding and NOTE:
Microsoft Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the tablet. Swipe from the right edge of the TouchPad or touch screen to display the charms, tap Search, and then tap the search box. In the search box, type power, tap Power and sleep settings, and then tap Power and sleep from the list of applications. or To learn more about your power settings, see the power options. From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications. Pen holder (select models only) Holds the digital pen. Alignment post connectors (2) Align and attach the tablet to the keyboard base. Micro SIM slot Docking port Micro memory card reader Supports a micro wireless subscriber identity module
(SIM). Connects the tablet to the keyboard base. Reads optional micro memory cards that store, manage, share, or access information. 6 Chapter 2 Getting to know your computer ENWW Components Description
(13)
(14) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. For details about different types of USB ports, see Using a USB device on page 61. Audio-out (headphone) jack/Audio-in
(microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable.
(15) AC adapter/Battery light WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). NOTE: Stand-alone microphones and headphones with separate microphone jacks are not supported. White: The computer is connected to external power and the battery is charged from 90 to 99 percent. Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. Off: The battery is fully charged.
(16) Power connector Connects an AC adapter.
(17) Smart card reader Supports optional smart cards. ENWW Tablet edge components 7 Display Component Description
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8) WLAN antennas (2)*
Send and receive wireless signals. WWAN antennas (2) (select models only)*
Send and receive wireless signals to communicate with wireless wide area networks (WWAN). Webcam light Webcam (front) Ambient light sensor Internal microphones (2) Speakers (2) Windows button On: The webcam is on. Records video and captures photographs. Some models may allow you to video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Automatically adjusts the display brightness based on the lighting conditions in your environment. Record sound. Produce sound. Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows button again returns you to the previous screen.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antenna free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. 8 Chapter 2 Getting to know your computer ENWW Keyboard base Top Component Description
(1)
(2)
(3) Alignment posts (2) Docking connector Release latch Align and attach the tablet to the keyboard base. Connects the tablet to the keyboard base. CAUTION: To prevent damage to the docking connector, do not touch the connector when the tablet is detached from the keyboard base. Releases the tablet from the keyboard base. To release the tablet, press the release latch. ENWW Keyboard base 9 TouchPad Component
(1)
(2)
(3)
(4) TouchPad on/off button TouchPad zone Left TouchPad button Right TouchPad button Description Turns the TouchPad on and off. Reads your finger gesture to move the pointer or activate items on the screen. Functions like the left button of an external mouse. Functions like the right button on an external mouse. 10 Chapter 2 Getting to know your computer ENWW Lights Component Description
(1)
(2)
(3)
(4)
(5) Caps lock light TouchPad light Mute light Microphone mute light Wireless light On: Caps lock is on, which switches the keys to all capital letters. Amber: The TouchPad is off. Off: The TouchPad is on. Amber: Computer sound is off. Off: Computer sound is on. Amber: microphone sound is off. Off: microphone sound is on. Off: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. Amber: All wireless devices are off.
(6) Num lock light On: Num lock is on. ENWW Keyboard base 11 Keys Component Description
(1)
(2)
(3)
(4)
(5)
(6) esc key fn key Windows key Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again returns you to the previous screen. Function keys Execute frequently used system functions. Embedded numeric keypad num lk key NOTE: Function keys do not display or function from the on-
screen tablet keyboard. When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. Turns the embedded numeric keypad on and off when pressed in combination with the fn key. 12 Chapter 2 Getting to know your computer ENWW Right side Component
(1) Audio-out (headphone)/Audio-in
(microphone) jack Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in
(microphone).
(2)
(3) Docking connector Connects an optional docking device. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. For details about different types of USB ports, see Using a USB device on page 61. ENWW Keyboard base 13 Left side Component
(1) Power connector Connects an AC adapter. Description
(2) AC adapter/Battery light
(3)
(4) DisplayPort USB 3.0 charging (powered) port White: The computer is connected to external power and the battery is charged from 90 to 99 percent. Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. Off: The battery is fully charged. Connects an optional digital display device, such as a high-
performance monitor or projector. Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. For details about different types of USB ports, seeUsing a USB device on page 61.
(5) Memory card reader Reads data from and writes data to memory cards such as SD. 14 Chapter 2 Getting to know your computer ENWW Rear Component Description
(1)
(2) RJ-45 (network) jack/lights Connects a network cable. Green (left): The network is connected. Amber (right): Activity is occurring on the network. External monitor port Connects an external VGA monitor or projector. Releasing the tablet from the keyboard base To release the tablet from the keyboard base, follow these steps:
CAUTION: To prevent damage to the docking connector, do not touch the connector when the tablet is detached from the keyboard base. 1. 2. Press the release latch on the keyboard base (1). Lift and remove the tablet (2). ENWW Keyboard base 15 Changing your tablet's settings You can change view and screen brightness. Changing your tablet's view Your tablet's orientation, or view, changes automatically from landscape to portrait view, or from portrait to landscape view. 1. To change the view of your tablet from landscape view to portrait view:
Hold the tablet vertically, and then turn it 90 degrees to the right (in a clockwise direction). To change the view of your tablet from portrait view to landscape view:
Hold the tablet vertically, and then turn it 90 degrees to the left (in a counter-clockwise direction). 2. Adjusting your tablet's autorotate lock To adjust your tablet's autorotate lock when the tablet is undocked:
When the tablet is on, press the autorotate button to lock the autorotate feature of the display. To unlock the autorotate feature, press the button again. or 1. 2. Swipe from the right edge of the TouchPad or touch screen to display the charms, and then tap Settings. Tap the Screen icon at the bottom right. Tap the Autorotate Lock icon to lock your current tablet screen in place and to prevent rotation. The icon displays a lock symbol when autorotate lock is active. To turn off the autorotate lock, tap the Autorotate Lock icon again. Adjusting your tablet's screen brightness To adjust the screen brightness:
1. Swipe from the right edge of the TouchPad or touch screen to display the charms, and then tap Settings. Tap the Screen icon at the bottom right. A vertical slider displays that controls the screen brightness. 2. NOTE: From the Windows desktop, you can also tap the Power Meter icon in the notification area at the far right of the taskbar, tap Adjust screen brightness, and then move the slider next to Screen brightness at the bottom of the screen. 16 Chapter 2 Getting to know your computer ENWW 3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices:
Wireless local area network (WLAN) deviceConnects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module (select models only)A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. Bluetooth deviceCreates a personal area network (PAN) to connect to other Bluetooth-
enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close togethertypically within 10 meters (approximately 33 feet) of each other. For more information about wireless technology, see the information and website links provided in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using the wireless controls You can control the wireless devices in your computer using these features:
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless button) Operating system controls Using the wireless button The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is off when you turn on the computer. ENWW Connecting to a wireless network 17 The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is off, at least one wireless device is on. If the wireless light is amber, all wireless devices are off. Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off the wireless devices simultaneously. Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls:
1. From the Start screen, type control panel, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. 2. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably. A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions. A home or small office WLAN typically uses a wireless router, which allows several wireless and wired computers to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software. To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network). Using an Internet service provider When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information and store it in a safe place. 18 Chapter 3 Connecting to a network ENWW Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment:
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider A wireless router (2) (purchased separately) A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have. The illustration below shows an example of a wireless network installation that is connected to the Internet. As your network grows, additional wireless and wired computers can be connected to the network to access the Internet. For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP. Configuring a wireless router For help in configuring a wireless router, see the information provided by your router manufacturer or your ISP. NOTE:
It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router. When the computer successfully connects to the Internet, disconnect the cable, and access the Internet through your wireless network. Protecting your WLAN When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. If you are concerned about the security of your computer in a hotspot, limit your network activities to e-mail that is not confidential and basic Internet surfing. Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals. Take the following precautions to protect your WLAN:
Use a firewall. A firewall checks both data and requests for data that are sent to your network, and discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types. Use wireless encryption. ENWW Connecting to a wireless network 19 Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Connecting to a WLAN To connect to the WLAN, follow these steps:
1. 2. Be sure that the WLAN device is on. If the device is on, the wireless light is off. If the wireless light is amber, press the wireless button. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Select Settings, and then click the network status icon. Select your WLAN from the list. 3. 4. 5. Click Connect. If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click Sign in. NOTE:
If no WLANs are listed, you may be out of range of a wireless router or access point. NOTE:
If you do not see the WLAN you want to connect to, from the Windows desktop, right-
click the network status icon, and then select Open Network and Sharing Center. Click Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection. Follow the on-screen instructions to complete the connection. 6. After the connection is made, place the mouse pointer over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a cellular phone network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage. When used with mobile network operator service, HP Mobile Broadband gives you the freedom to stay connected to the Internet, send e-mail, or connect to your corporate network whether you are on the road or outside the range of Wi-Fi hotspots. HP supports the following technologies:
20 Chapter 3 Connecting to a network ENWW HSPA (High Speed Packet Access), which provides access to networks based on the Global System for Mobile Communications (GSM) telecommunications standard. EV-DO (Evolution Data Optimized), which provides access to networks based on the code division multiple access (CDMA) telecommunications standard. LTE (Long Term Evolution), which provides access to networks supporting LTE technology. You may need the HP Mobile Broadband Module serial number to activate mobile broadband service. The serial number is printed on a label on the bottom of the keyboard base or the edge of the tablet. Some mobile network operators require the use of a SIM. A SIM contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer. For information about inserting and removing the SIM, see Inserting and removing a SIM on page 21 in this chapter. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Inserting and removing a SIM CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM. Turn off the computer by using the Shut down command. To insert a SIM, follow these steps:
1. 2. On select models, close the display. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. NOTE: The SIM in your computer may look slightly different from the illustration in this section. ENWW Connecting to a wireless network 21 6. Reconnect external power. 7. Reconnect external devices. 8. To remove a SIM, press in on the SIM, and then remove it from the slot. Turn on the computer. Using GPS (select models only) Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. For more information, see the HP GPS and Location software Help. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:
Computers (desktop, notebook, PDA) Phones (cellular, cordless, smart phone) Imaging devices (printer, camera) Audio devices (headset, speakers) Mouse Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 network cable. To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer. 22 Chapter 3 Connecting to a network ENWW 2. Plug the other end of the network cable into a network wall jack (2) or router. If the network cable contains noise suppression circuitry (3), which prevents NOTE:
interference from TV and radio reception, orient the circuitry end of the cable toward the computer. ENWW Connecting to a wired network 23 24 Chapter 3 Connecting to a network ENWW 4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures, the digitizer pen (select models only), or the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on the touch screen. Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. ENWW 25 Using pointing devices NOTE:
USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. In addition to the pointing devices included with your computer, you can use an external Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. You can also view demonstrations of TouchPad gestures. To access Mouse Properties:
From the Start screen, type mouse, click Settings, and then select Mouse. Using the TouchPad and gestures The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements. TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse. NOTE: TouchPad gestures are not supported in all apps. 26 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Tapping To make an on-screen selection, use the Tap function on the TouchPad. Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. ENWW Using pointing devices 27 Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. 28 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW 2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: Using 2-finger click is the same action as using right-click with the mouse. Place two fingers on the TouchPad zone and press to open the options menu for the selected object. Rotating (select models only) Rotating allows you to turn items such as photos. Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 oclock to 3 oclock. To reverse the rotation, move your forefinger from 3 oclock to 12 oclock. NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It may not be functional for all apps. ENWW Using pointing devices 29 Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Edge swipes (select models only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. Swipe your finger gently from the right edge to reveal the charms. 30 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps. Swipe from the left edge of the TouchPad to switch between apps. Top-edge swipe The top-edge swipe displays app command options that allow you to customize apps. IMPORTANT: When an app is open, the top-edge gesture varies depending on the app. Gently swipe your finger from the top edge to reveal the app command options. ENWW Using pointing devices 31 Using touch screen gestures A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad. You can also perform on-screen actions with the keyboard and mouse. Setting touch screen preferences Mode Steps 1. 2. Swipe from the right edge of the TouchPad or touch screen to display the charms, tap Search, and then tap the search box. Type control panel, tap Control Panel, tap Hardware and Sound, tap Pen and Touch, and then follow the on-screen instructions. 1. On the Start screen, type control panel, and then select Control Panel. 2. Select Hardware and Sound, select Pen and Touch, and then follow the on-screen instructions. These preferences are specific to the touch screen and the computer. 32 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW One-finger slide The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for other interactions, too, such as moving an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. NOTE: When many apps are displayed on the Start screen, you can slide your finger to move the screen left or right. To drag, press and hold an object, and then drag the object to move it. ENWW Using touch screen gestures 33 Tapping To make an on-screen selection, use the tap function. Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. NOTE: Press and hold your finger on an object to open a help screen that provides information about the object. Pinching/stretching Pinching and stretching allows you to zoom out or in on images or text. Zoom in by placing two fingers together on the display and then move your fingers apart. Zoom out by placing two fingers apart on the display and then move your fingers together. 34 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW Rotating (select models only) Rotating allows you to turn items such as photos. Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand, slide your forefinger around in a sweeping motion from 12 oclock to 3 oclock. To reverse the rotation, move your forefinger from 3 oclock to 12 oclock. NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate may not be functional for all apps. ENWW Using touch screen gestures 35 Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. Gently swipe your finger inward from the right edge of the display bezel onto the screen to display the charms. 36 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. Gently swipe your finger inward from the left edge of the display bezel to switch between recently-opened apps. Without lifting your finger, swipe back toward the left edge to display all recently opened apps. ENWW Using touch screen gestures 37 Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe allows you to open a list of apps available on your computer. 1. Gently swipe finger from the top edge or the bottom edge of the display bezel onto the screen. 2. Tap All apps to view available apps. 38 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW Using the digitizer pen (select models only) You can write with the pen in pen-specific programs, in all Microsoft Office programs, and in many other Windows programs and utilities. The information you write on the screen with the pen can be filed, searched, and shared among the programs. Identifying the pen components The pen interacts with the computer whenever the tip (1) of the pen is pressed against the screen. The pen button (2) functions like the right button on an external mouse. Holding the pen Hold the pen as if you were writing with a standard pen or pencil. Storing the pen To store the pen when you are not using it, insert the pen, tip first, into the pen holder on the computer. NOTE: When you insert the pen in the pen holder, be sure that the end of the pen fits properly in the pen holder. ENWW Using the digitizer pen (select models only) 39 Using the on-screen keyboard You may want to enter data into a data field. This may be required when you set up a wireless network configuration or a weather reporting location, or when you access user accounts on Internet sites. The computer has an on-screen keyboard that is displayed when you need to enter such information. 1. To display the keyboard, tap in the first data field. Tap the small keyboard icon that is displayed. or Tap the keyboard icon on the right side of the notification area. To enlarge the size of the on-screen keyboard, tap the lower-right corner and drag it to the desired size. Tap each character, continuing until you have spelled out the name or word that you are entering into the data field. 2. 3. NOTE: Hot keys do not display or function on the on-screen keyboard. NOTE: Suggested words may be displayed at the top of the on-screen keyboard. If an appropriate word is displayed, tap it to select it. 4. Tap enter on the keyboard. 40 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. on the keyboard allows you to quickly return to the Start screen from TIP: The Windows key an open app or the Windows desktop. Pressing the Windows key again will return you to the previous screen. NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section. Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly. Press the Windows key alone or in combination with a specific key to perform a designated action. Identifying the hot keys A hot key is a combination of the fn key (1) and either the esc key (2) and one of the function keys
(3). To use a hot key:
Briefly press the fn key, and then briefly press the second key of the hot key combination. Hot key combination Description fn+esc Displays system information. fn+f1 Turns the ambient light sensor on and off. ENWW Using the keyboard 41 Hot key combination Description fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep. fn+f4 Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor. Most external monitors receive video information on the computer using the external VGA video standard. The fn+f4 hot key can also alternate images among other devices that are receiving video information on the computer. fn+f5 Mutes or restores speaker sound. fn+ f6 Decreases speaker volume. fn+f7 Increases speaker volume. fn+f8 Mutes the microphone. fn+f9 Decreases the screen brightness level. fn+f10 Increases the screen brightness level. fn+f11 On select models, turns the keyboard backlight on and off. NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the keyboard backlight. fn+f12 Turns the wireless feature on or off. NOTE: This key does not establish a wireless connection. To establish a wireless connection, a wireless network must be set up. 42 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW Using keypads The computer includes an embedded numeric keypad, and it also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad. Using the embedded numeric keypad Component
(1) fn key
(2) Embedded numeric keypad
(3) num lk key Description Turns the embedded numeric keypad on and off when pressed in combination with the num lk key. NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer. When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. Turns the embedded numeric keypad on and off when pressed in combination with the fn key. NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on. ENWW Using the keyboard 43 Turning the embedded numeric keypad on and off Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer. Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions:
To use the navigational function of a keypad key while the keypad is off, press and hold the fn key while pressing the keypad key. To use the standard function of a keypad key while the keypad is on:
Press and hold the fn key to type in lowercase. Press and hold fn+shift to type in uppercase. Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.) For example:
When num lock is on, most keypad keys type numbers. When num lock is off, most keypad keys function like the arrow, page up, or page down keys. When num lock on an external keypad is turned on, the num lock light on the computer is turned on. When num lock on an external keypad is turned off, the num lock light on the computer is turned off. To turn num lock on or off on an external keypad as you work:
Press the num lk key on the external keypad, not on the computer. 44 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW 5 Multimedia Your computer may include the following:
Integrated speaker(s) Integrated microphone(s) Integrated front and rear webcams Preinstalled multimedia software Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones. Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out jack) on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions.Before connecting audio devices, be sure to adjust the volume. Adjusting the volume Depending on your computer model, you can adjust the volume using the following:
Volume buttons Volume hot keys (specific keys pressed in combination with the fn key) Volume keys WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: Volume can also be controlled through the operating system and some programs. NOTE: See Getting to know your computer on page 5 for information on what type of volume controls your computer has. ENWW Audio 45 Connecting headphones and microphones You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) jack on your computer. Many headsets with integrated microphones are commercially available. To connect wireless headphones or headsets to your computer, follow the device manufacturer's instructions. WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Checking audio functions on the computer NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. To check the audio functions on your computer, follow these steps:
1. From the Start screen, type control panel, and then select Control Panel. Select Hardware and Sound, and then select Sound. 2. 3. When the Sound window opens, select the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm and then click Test. You should hear sound through the speakers or through connected headphones. To check the recording functions on your computer, follow these steps:
1. From the Start screen, type sound, and then select Sound Recorder. Save the file to your desktop. 2. Click Start Recording and speak into the microphone. 3. 4. Open a multimedia program and play the recording. To confirm or change the audio settings on your computer:
1. From the Start screen, type control panel, and then select Control Panel. Select Hardware and Sound, and then select Sound. 2. Webcams Your computer has two integrated webcams. With the preinstalled software, you can use the webcams to take a photo or record a video. You can preview and save the photo or video recording. The webcam software enables you to experiment with the following features:
Capturing and sharing video Streaming video with instant message software Taking still photos 46 Chapter 5 Multimedia ENWW Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. Your computer has the following external video ports:
VGA DisplayPort IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions if you have questions. NOTE: When you connect an external monitor to one of the video ports on the computer
(DisplayPort, VGA port, or docking station video port if attached), the following resolutions are supported:
One 2560 1600 resolution monitor on any one video port Two 1920 1200 (WUXGA) resolution monitors on any two video ports Three 1280 1024 (SXGA) resolution monitors on any three video ports NOTE: See Getting to know your computer on page 5 for information about your computer's video ports. VGA The external monitor port, or VGA port, is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer. 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2. Press fn+f4 to alternate the screen image between 4 display states:
ENWW Video 47 PC Screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across both the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press fn+f4, the display state changes. NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of the external device, as follows. From the Start screen, type control panel, and then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution. DisplayPort The DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort cable (purchased separately). NOTE: One DisplayPort device can be connected to the DisplayPort port on the computer. The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device. To connect a video or audio device to the DisplayPort:
1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer. 2. Connect the other end of the cable to the digital display device. 3. Press fn+f4 to alternate the computer screen image between 4 display states:
48 Chapter 5 Multimedia ENWW PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across both the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press fn+f4, the display state changes. NOTE: For best results, especially if you choose the Extend option, adjust the screen resolution of the external device, as follows. From the Start screen, type control panel, and then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution. NOTE: To remove the device cable, press down on the connector release button to disconnect it on the computer. Discovering and connecting to Miracast-compatible wireless displays (select models only) To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below. To open Miracast:
Swipe from the right edge of the Start screen, tap Devices, tap Project, and then follow the on-
screen instructions. or Point to the upper-right or lower-right corner of the Start screen to display the charms, click Devices, click Project, and then follow the on-screen instructions. ENWW Video 49 50 Chapter 5 Multimedia ENWW 6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions:
When you need to replace the battery or access components inside the computer When you are connecting an external hardware device that does not connect to a Universal Serial Bus (USB) port When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button, the recommended procedure is to use the Windows shutdown command:
NOTE:
Hibernation before shutdown is possible by briefly pressing the power button. If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or Save your work and close all open programs. From the Start screen, point to the upper-right or lower-right corner of the screen. 1. 2. 3. Click Settings, click the Power icon, and then click Shut down. or Right-click the Start button in the lower-left corner of the screen, select Shut down, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the following emergency procedures in the sequence provided:
Press ctrl+alt+delete. Click the Power icon, and then click Shut Down. Press and hold the power button for at least 5 seconds. ENWW Shutting down the computer 51 Disconnect the computer from external power. On models with a user-replaceable battery, remove the battery. Setting power options Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card. NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state. Initiating and exiting Sleep With the computer on, you can initiate Sleep in any of the following ways:
Briefly press the power button. From the Start screen, point to the upper-right or lower-right corner of the screen. When the charms list opens, click Settings, click the Power icon, and then click Sleep. To exit Sleep, briefly press the power button. When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you stopped working. NOTE:
password before the computer will return to the screen. If you have set a password to be required on wakeup, you must enter your Windows Enabling and exiting user-initiated Hibernation You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options:
1. From the Start screen, type power options, and then select Power Options. In the left pane, click Choose what the power button does. In the When I press the power button area, select Hibernate. 2. 3. Click Change Settings that are currently unavailable. 4. 5. Click Save changes. To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to the screen where you stopped working. NOTE:
password before your work will return to the screen. If you have set a password to be required on wakeup, you must enter your Windows 52 Chapter 6 Power management ENWW Using the power meter and power settings The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge. To reveal the percentage of remaining battery charge and the current power plan, on the Windows desktop, point over the power meter icon. To use Power Options, or to change the power plan, click the power meter icon and select an item from the list. From the Start screen, you can also type power options, and then select Power Options. Different power meter icons indicate whether the computer is running on battery or external power. The icon also reveals a message if the battery has reached a low or critical battery level. Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:
1. From the Start screen, type power options, and then select Power Options. 2. In the left pane, click Require a password on wakeup. 3. Click Change Settings that are currently unavailable. 4. Click Require a password (recommended). If you need to create a user account password or change your current user account NOTE:
password, click Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go to step 5. 5. Click Save changes. Using battery power WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage. If the computer contains a charged battery and is running on external AC power, the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs. NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery life. Factory-sealed battery Select computer models have two batteries, one in the tablet and one in the keyboard base. To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in Help and Support. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. If Battery Check indicates that your battery should be replaced, contact support. ENWW Setting power options 53 The battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Battery Check tool to test battery performance Information on calibration, power management, and proper care and storage to maximize battery life Information on battery types, specifications, life cycles, and capacity To access battery information:
To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. 54 Chapter 6 Power management ENWW Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer. To run Battery Check:
1. Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to work properly. 2. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination. Displaying the remaining battery charge Move the pointer over the power meter icon on the Windows desktop in the notification area, at the far right of the taskbar. Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power. Maximum discharge time gradually decreases as the battery storage capacity naturally degrades. Tips for maximizing battery discharge time:
Lower the brightness on the display. Remove the battery on the computer when it is not being used or charged, if the computer contains a user-replaceable battery. Store the user-replaceable battery in a cool, dry location. Select the Power saver setting in Power Options. Managing low battery levels The information in this section describes the alerts and system responses set at the factory. Some low-battery alerts and system responses can be changed using Power Options. Preferences set using Power Options do not affect lights. From the Start screen, type power, select Settings, and then select Power Options. Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:
The battery light (select models only) indicates a low or critical battery level. or The power meter icon in the notification area shows a low or critical battery notification. NOTE: For additional information about the power meter, see Using the power meter and power settings on page 53. ENWW Setting power options 55 If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down and loses any unsaved information. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following devices:
AC adapter Optional docking or expansion device Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer. Conserving battery power From the Start screen, type power, select Settings, and then select Power Options. Select low power-use settings through Power Options. Turn off wireless and LAN connections and exit modem applications when you are not using them. Disconnect unused external devices that are not plugged into an external power source. Stop, disable, or remove any external memory cards that you are not using. Decrease screen brightness. Before you leave your work, initiate Sleep, or shut down the computer. Using external AC power WARNING! Do not charge the computer battery while you are onboard aircraft. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the computer box. External AC power is supplied through an approved AC adapter or an optional docking or expansion device. Connect the computer to external AC power under any of the following conditions:
When charging or calibrating a battery When installing or modifying system software When writing information to a CD, a DVD, or a BD (select models only) 56 Chapter 6 Power management ENWW When running Disk Defragmenter When performing a backup or recovery When you connect the computer to external AC power, the following events occur:
The battery begins to charge. If the computer is turned on, the power meter icon in the notification area changes appearance. When you disconnect external AC power, the following events occur:
The computer switches to battery power. The display brightness is automatically decreased to save battery life. Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:
The computer does not turn on. The display does not turn on. The power lights are off. To test the AC adapter:
NOTE: The following instructions apply to computers with user-replaceable batteries. Shut down the computer. 1. 2. Remove the battery on the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. If the power lights turn on, the AC adapter is working properly. If the power lights remain off, the AC adapter is not functioning and should be replaced. Contact support for information on obtaining a replacement AC power adapter. ENWW Setting power options 57 58 Chapter 6 Power management ENWW 7 External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital mediaequipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see Getting to know your computer on page 5. Inserting a memory card CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card. 1. Hold the card label-side up, with the connectors facing the computer. 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of options may be displayed. ENWW Using memory card readers 59 Removing a memory card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the memory card. Save your information and close all programs associated with the memory card. 1. 2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. Press in on the card (1), and then remove it from the slot (2). 3. NOTE:
If the card does not eject, pull the card out of the slot. Using smart cards NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java Cards. A smart card is a credit card-sized accessory that carries a microchip containing memory and a microprocessor. Like personal computers, smart cards have an operating system to manage input and output, and they include security features to protect against tampering. Industry-standard smart cards are used with the smart card reader (select models only). A PIN is needed to gain access to the contents of the microchip. For more information about smart card security features, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. 60 Chapter 7 External cards and devices ENWW Inserting a smart card 1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. 2. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card Grasp the edge of the smart card, and then pull it out of the smart card reader. Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, see the manufacturer's instructions. These instructions may be provided with the software, on disc, or on the manufacturers website. The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer may also have a USB charging port that provides power to an external device. An optional docking device or USB hub provides additional USB ports that can be used with the computer. ENWW Using a USB device 61 Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer. Removing a USB device CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB device. CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure to safely remove the USB device. 1. To remove a USB device, save your information and close all programs associated with the device. 2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Remove the device. Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. To connect an external device to the computer:
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 62 Chapter 7 External cards and devices ENWW If you are connecting a powered device, plug the device power cord into a grounded AC outlet. Turn on the device. 1. Connect the device to the computer. 2. 3. To disconnect an unpowered external device, turn off the device, and then disconnect it from the computer. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. Using optional external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types:
1.44-megabyte diskette drive Hard drive module External optical drive (CD, DVD, and Blu-ray) MultiBay device ENWW Using optional external devices 63 64 Chapter 7 External cards and devices ENWW 8 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions:
Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Before handling a drive, discharge static electricity by touching a grounded surface. Do not touch the connector pins on a removable drive or on the computer. Handle a drive carefully; do not drop a drive or place items on it. Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off, in the Sleep state, turn the computer on, and then shut it down through the operating system. Do not use excessive force when inserting a drive into a drive bay. Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration. Avoid exposing a drive to temperature or humidity extremes. Avoid exposing a drive to liquids. Do not spray the drive with cleaning products. Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or storing a drive. If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package FRAGILE. Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. ENWW Handling drives 65 Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. NOTE:
It is not necessary to run Disk Defragmenter on solid-state drives. After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete. You may want to set it to run during the night or at another time when you do not need access to your computer. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time. To run Disk Defragmenter:
1. Connect the computer to AC power. 2. From the Start screen, type defragment, and then select Defragment and optimize your drives. Follow the on-screen instructions. 3. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. For additional information, access the Disk Defragmenter software Help. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently. To run Disk Cleanup:
1. From the Start screen, type free up disk space, and then select Free up disk space by deleting unnecessary files. Follow the on-screen instructions. 2. 66 Chapter 8 Drives ENWW 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings. NOTE: Some features listed in this chapter may not be available on your computer. NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://hp-pt.absolute.com. Computer risk Unauthorized use of the computer Security feature HP Client Security, in combination with a password, smart card, contactless card, registered fingerprints, or other authentication credential Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive Unauthorized startup from an optional external optical drive
(select models only), optional external hard drive (select models only), or internal network adapter DriveLock password or Automatic DriveLock password in Computer Setup*
Boot options feature in Computer Setup*
Unauthorized access to a Windows user account Windows user password Unauthorized access to data HP Drive Encryption software Windows Defender Unauthorized access to Computer Setup settings and other system identification information BIOS administrator password in Computer Setup*
*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. ENWW Protecting the computer 67 Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer. BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. Automatic DriveLock passwords are enabled in Computer Setup. Windows passwords are set only in the Windows operating system. If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility. If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used. You can use the same password for a Computer Setup feature and for a Windows security feature. You can also use the same password for more than one Computer Setup feature. Use the following tips for creating and saving passwords:
When creating passwords, follow requirements set by the program. Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website. Use HP Client Security's Password Manager to store your user names and passwords for all of your websites and applications. You can securely read them in the future if they cannot be remembered. Do not store passwords in a file on the computer. The following tables list commonly used Windows and BIOS administrator passwords and describe their functions. Setting passwords in Windows Password Administrator password*
Function Protects access to a Windows administrator-level account. NOTE: Setting the Windows Administrator password does not set the BIOS Administrator password. User password*
Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password from the Start screen, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. 68 Chapter 9 Security ENWW Setting passwords in Computer Setup Password Function BIOS administrator password*
Protects access to Computer Setup. DriveLock master password*
DriveLock user password*
If features have been enabled to prevent removing NOTE:
the BIOS administrator password, you may not be able to remove it until those features have been disabled. Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process. NOTE: A BIOS Administrator password must be set before you can set a DriveLock password. Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. NOTE: A BIOS Administrator password must be set before you can set a DriveLock password.
*For details about each of these passwords, see the following topics. Managing a BIOS administrator password To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password 1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. 3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator Password, and then press enter. 4. When prompted, type a password. 5. When prompted, type the new password again to confirm. 6. To save your changes and exit Computer Setup, click the Save icon and then follow the on-
screen instructions. or Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Changing a BIOS administrator password 1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. ENWW Using passwords 69 3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter. 4. When prompted, type your current password. 5. When prompted, type your new password again to confirm. 6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. or Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. 3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter. 4. When prompted, type your current password. 5. When prompted for the new password, leave the field empty, and then press enter. 6. Read the warning. To continue, select YES. 7. When prompted to type your new password again, leave the field empty, and then press enter. 8. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. or Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. Managing a Computer Setup DriveLock password CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used. DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a 70 Chapter 9 Security ENWW drive, a password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords. NOTE: A BIOS Administrator password must be set before you can access the DriveLock features. To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection:
After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password. The owner of the user password should be the day-to-day user of the protected hard drive. The owner of the master password may be either a system administrator or the day-to-day user. The user password and the master password can be identical. You can delete a user password or master password only by removing DriveLock protection from the drive. DriveLock protection can be removed from the drive only with the master password. Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps:
1. Turn on the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. 3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then press enter. 4. Click Set DriveLock Password (global). 5. 6. Use a pointing device or the arrow keys to select the hard drive you want to protect, and then Enter the BIOS Administrator password, and then press enter. press enter. 7. Read the warning. To continue, select YES. 8. When prompted, type a master password, and then press enter. 9. When prompted, type the master password again to confirm, and then press enter. 10. When prompted, type a user password, and then press enter. 11. When prompted, type the user password again to confirm, and then press enter. 12. To confirm DriveLock protection on the drive you have selected, type DriveLock in the confirmation field, and then press enter. NOTE: The DriveLock confirmation is case sensitive. 13. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. or ENWW Using passwords 71 Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter. After 2 incorrect attempts to enter the password, you must shut down the computer and try again. Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps:
1. Turn on the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. 3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then press enter. Enter the BIOS Administrator password, and then press enter. 4. 5. Use a pointing device or the arrow keys select Set DriveLock Password, and then press enter. 6. Use the arrow keys to select an internal hard drive, and then press enter. 7. Use a pointing device or the arrow keys to select Change Password. 8. When prompted, type your current password, and then press enter. 9. When prompted, type a new password, and then press enter. 10. When prompted, type the new password again to confirm, and then press enter. 11. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. or Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. 72 Chapter 9 Security ENWW Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps:
1. Turn on the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. 3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then press enter. Enter the BIOS Administrator password, and then press enter. 4. 5. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter. 6. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 7. Use a pointing device or the arrow keys to select Disable protection. 8. 9. Type your master password, and then press enter. To save your changes and exit Computer Setup, click the Save icon and then follow the on-
screen instructions. or Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Using Computer Setup Automatic DriveLock In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and DriveLock master password will be used to unlock the drive. NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features. Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. 3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock, and then press enter. Enter the BIOS Administrator password, and then press enter. 4. 5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. ENWW Using passwords 73 6. Read the warning. To continue, select YES. 7. To save your changes and exit Computer Setup, click the Save icon and then follow the on-
screen instructions. or Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. 3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock, and then press enter. Enter the BIOS Administrator password, and then press enter. 4. 5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 6. Use a pointing device or the arrow keys to select Disable protection. 7. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. or Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date. Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software. There are two types of firewalls to consider:
74 Chapter 9 Security ENWW Host-based firewallsSoftware that protects only the computer it is installed on. Network-based firewallsInstalled between your DSL or cable modem and your home network to protect all the computers on the network. When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked. Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available. NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. You can choose whether updates are installed automatically. To change the settings, from the Start screen, type control panel, and then select Control Panel. Select System and Security, select Windows Update, select Change settings, and then follow the on-screen instructions. Using HP Client Security HP Client Security software is preinstalled on computer models. This software can be accessed through the HP Client Security tile on the Start screen, the HP Client Security icon in the notification area at the far right of the taskbar, or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP Client Security software Help. Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications. Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located on the bottom of the tablet. ENWW Installing critical security updates 75 76 Chapter 9 Security ENWW 10 Maintenance Cleaning your computer Use the following products to safely clean your computer:
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands). Alcohol-free glass-cleaning fluid Water with mild soap solution Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) Static-free cloth wipes CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches. Cleaning procedures Follow the procedures in this section to safely clean your computer. WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is turned on. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components. Cleaning the display (All-in-Ones or Notebooks) Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display. ENWW Cleaning your computer 77 Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris. Cleaning the TouchPad, keyboard, or mouse WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys. To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available. Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs, and then download and unpack them. SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database file containing computer model and SoftPaq information. SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download. SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are found, they are downloaded and applied automatically. SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download SoftPaqs, you must first download and install the program. Go to http://www.hp.com/go/
sdm, and follow the instructions to download and install SoftPaq Download Manager. To download SoftPaqs:
From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq Download Manager. Follow the instructions to download SoftPaqs. NOTE:
If prompted by User Account Control, click Yes. 78 Chapter 10 Maintenance ENWW 11 Backup and recovery To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. From the Start screen, type restore, click Settings, and then select from the list of displayed options. NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. For more information, see Windows Help and Support. Backing up your information Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. For more information on the Windows backup features, see Windows Help and Support. Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files:
Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory. ENWW Backing up your information 79 NOTE:
If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows operating system media to reboot the computer and repair the operating system. For additional information, see Using Windows operating system media (purchased separately) on page 81. Using the Windows recovery tools To recover information you previously backed up, see Windows Help and Support for steps on restoring files and folders. To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. 2. If possible, back up all personal files. If possible, check for the presence of the Recovery Image partition and the Windows partition. From the Start screen, type file, and then click File Explorer. or From the Start screen, type pc, and then select This PC. NOTE:
recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media (both purchased separately). For additional information, see Using Windows operating system media (purchased separately) on page 81. If the Windows partition and the Recovery Image partition are not listed, you must 3. 4. 5. If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing and holding the shift key while clicking Restart. Select Troubleshoot, then select Advanced Options, and then select Startup Repair. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Windows Help and Support. Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11:
80 Chapter 11 Backup and recovery ENWW 1. 2. 3. 4. 5. If possible, back up all personal files. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and then select This PC. NOTE:
and programs using the Windows operating system media and the Driver Recovery media (both purchased separately). For additional information, see Using Windows operating system media
(purchased separately) on page 81. If the Recovery Image partition is not listed, you must recover your operating system If the Recovery Image partition is listed, restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f11 while the Press <F11> for recovery message is displayed on the screen. Follow the on-screen instructions. Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate a full install of the operating system using a Windows operating system DVD:
NOTE: This process takes several minutes. If possible, back up all personal files. 1. 2. Connect the tablet to a keyboard base. 3. Insert the Windows operating system DVD into an optional external optical drive, and then restart the computer. Follow the on-screen instructions. 4. When prompted, press any keyboard key. 5. After the installation is completed:
1. 2. Eject the Windows operating system media and then insert the Driver Recovery media. Install the Hardware Enabling Drivers first, and then install Recommended Applications. ENWW Performing a system recovery 81 Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen, type HP Software Setup. 2. Open HP Software Setup. 3. Follow the on-screen directions to reinstall drivers or select software. 82 Chapter 11 Backup and recovery ENWW 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup. To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item. To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard. To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. ENWW Using Computer Setup 83 To exit Computer Setup menus, choose one of the following methods:
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. 3. Use a pointing device or the arrow keys to select Main > Restore Defaults. 4. 5. Follow the on-screen instructions. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. 84 Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. 1. 2. Use a pointing device or the arrow keys to select Main > System Information and make note of Start Computer Setup. the BIOS version. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. 3. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. 4. Follow the on-screen instructions. At the download area, follow these steps:
ENWW Using Computer Setup 85 a. b. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. NOTE:
installing any software updates, especially system BIOS updates. If you connect your computer to a network, consult the network administrator before BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 86 Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly. NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts. Choosing MultiBoot preferences You can use MultiBoot in the following ways:
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. To dynamically choose the boot device, by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted. Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. 3. Use a pointing device or the arrow keys to select one of the following options:
Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode Press enter. ENWW Using MultiBoot 87 4. 5. To move the device up in the boot order, use a pointing device to click the up arrow, or press the
+ key. or To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. or Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f9. 2. 3. Use a pointing device or the arrow keys to select a boot device, then press enter. Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. 2. 3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot Popup Delay (Sec), and then press enter. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.) To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. or Use the arrow keys to select Main > Save Changes and Exit, and then press enter. 4. 5. Your changes go into effect when the computer restarts. Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices:
88 Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter. To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 89. b. Hard drive c. BIOS 2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE:
If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE:
only. Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English Option 1: HP PC Diagnostics homepageProvides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run. Option 2: Support and Drivers pagesProvides downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. 3. Point to Support, located at the top of the page, and then click Download Drivers. In the text box, enter the product name, and then click Go. or ENWW Using HP PC Hardware Diagnostics (UEFI) 89 4. 5. Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. or Click Download, and then select Run. 90 Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW 13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can:
Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. E-mail support. Find support telephone numbers. Locate an HP service center. ENWW Contacting support 91 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer:
IMPORTANT: All labels described in this section will be located on the bottom of the keyboard base or the edge of the tablet. Service labelProvides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. Component
(1)
(2)
(3) Serial number Product number Warranty period Microsoft Certificate of Authenticity label (select models only prior to Windows 8)Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed. NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-
approved recovery methods. Regulatory label(s)Provide(s) regulatory information about the computer. Wireless certification label(s)Provide(s) information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use. 92 Chapter 13 Support ENWW 14 Specifications Input power Operating environment ENWW 93 Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100240 V, 5060 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Input Power Operating voltage and current Rating 19.5 V dc @ 2.31 A 45 W 19.5 V dc @ 3.33 A 65 W 5 V dc @ 1.5 A 65 W Travel NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. NOTE: The computer operating voltage and current can be found on the system regulatory label. 94 Chapter 14 Specifications ENWW Operating environment Factor Temperature Metric U.S. Operating (writing to optical disc) 5C to 35C Nonoperating
-20C to 60C Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) 10% to 90%
5% to 95%
41F to 95F
-4F to 140F 10% to 90%
5% to 95%
Operating Nonoperating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft ENWW Operating environment 95 96 Chapter 14 Specifications ENWW A Traveling with the computer For best results, follow these traveling and shipping tips:
Prepare the computer for traveling or shipping:
Back up your information. Remove all discs and all external media cards, such as memory cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive. Turn off and then disconnect all external devices. Shut down the computer. Take along a backup of your information. Keep the backup separate on the computer. When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your bags. CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. In-flight computer use is at the discretion of the airline. If you plan to use the computer during a flight, check with the airline in advance. If you are shipping the computer or a drive, use suitable protective packaging and label the package FRAGILE. If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use it before you turn it on. If you are traveling internationally, follow these suggestions:
Check the computer-related customs regulations for each country or region on your itinerary. Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. ENWW 97 WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. 98 Appendix A Traveling with the computer ENWW B Troubleshooting Troubleshooting resources Access website links and additional information about the computer through HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Choose from the following types of support:
Chat online with an HP technician. NOTE: When chat is not available in a particular language, it is available in English. E-mail HP support. Find HP support worldwide telephone numbers. Locate an HP service center. Resolving issues The following sections describe several common issues and solutions. The computer is unable to start up If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up:
If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure. ENWW Troubleshooting resources 99 The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause:
The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level. To change these and other power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far right of the taskbar, and then click Preferences. The computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is connected to the computer, the image can be displayed on the computer screen or the external display, or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices. Software is functioning abnormally If the software is unresponsive or responds abnormally, restart the computer by pointing to the right side of the screen. When the charms display, click Settings. Click the Power icon, and then click Shut down. If you cannot restart the computer using this procedure, see the next section, The computer is on but not responding on page 100. The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands, try the following emergency shutdown procedures, in the sequence provided, until shutdown occurs:
CAUTION: Emergency shutdown procedures result in the loss of unsaved information. Press and hold the power button for at least 5 seconds. Disconnect the computer from external power and remove the battery. The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be sure to keep all vents free from obstructions while you are using the computer. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). NOTE: The fan in the computer starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during operation. 100 Appendix B Troubleshooting ENWW An external device is not working Follow these suggestions if an external device does not function as expected:
Turn on the device according to the manufacturer's instructions. Be sure that all device connections are secure. Be sure that the device is receiving electrical power. Be sure that the device, especially if it is older, is compatible with the operating system. Be sure that the correct drivers are installed and updated. The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions:
To enable or disable a wireless or wired network device, right-click the Network Connection icon on the Windows desktop in the notification area, at the far right of the taskbar. To enable devices, select the check box from the menu option. To disable the device, clear the check box. Be sure that the wireless device is turned on. Be sure that the computer wireless antennas are free from obstructions. Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on. Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem, and that the lights are on. Disconnect and then reconnect all cables, and turn the power off and then back on. A disc does not play Save your work and close all open programs before playing a CD or a DVD. Log off the Internet before playing a CD or a DVD. Be sure that you insert the disc properly. Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth. Wipe from the center of the disc to the outer edge. Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores. Disable Sleep mode before playing the disc. Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways:
Playback may resume. or ENWW Resolving issues 101 The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it. A movie is not visible on an external display 1. If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays. 2. Configure the monitor settings to make the external display primary:
a. b. From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen resolution. Specify a primary display and a secondary display. NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display. The process of burning a disc does not begin, or it stops before completion Be sure that all other programs are closed. Turn off Sleep mode. Be sure that you are using the right kind of disc for your drive. Be sure that the disc is inserted properly. Select a slower write speed and try again. If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive. 102 Appendix B Troubleshooting ENWW C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contactfor example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a cover. Keep components in their electrostatic-safe containers until you are ready to install them. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. Use nonmagnetic tools. Before handling components, discharge static electricity by touching an unpainted metal surface of the component. If you remove a component, place it in an electrostatic-safe container. If you need more information about static electricity or assistance with component removal or installation, contact HP support. ENWW 103 104 Appendix C Electrostatic discharge ENWW Index Symbols/Numerics 2-finger pinch zoom TouchPad gesture 28 A AC adapter, testing 57 AC adapter/battery light 7, 14 administrator password 68 airport security devices 65 alignment post connectors, identifying 6 alignment posts, identifying 9 ambient light sensor, identifying 8 antivirus software 74 audio functions, checking 46 audio-in (microphone) jack, identifying 13 audio-out (headphone) jack, identifying 13 audio-out (headphone) jacks 7 Automatic DriveLock password entering 73 removing 74 autorotate button, identifying 6 autorotate lock adjusting 16 B battery conserving power 56 discharging 55 displaying remaining charge 55 low battery levels 55 battery bay 92 Battery Check 55 battery information, finding 54 battery power 53 BIOS determining version 85 downloading an update 85 updating 85 Bluetooth device 17, 22 Bluetooth label 92 bottom-edge swipe Touch screen 38 brightness adjusting 16 buttons autorotate 6 left TouchPad 10 power 51 right TouchPad 10 volume 6, 45 Windows 8 C cables USB 62 camera flash, identifying 6 caps lock light, identifying 11 caring for your computer 77 checking audio functions 46 cleaning your computer 77 components display 8 left-side 14, 15 right-side 13 top 9 Computer Setup BIOS administrator password 69 DriveLock password 70 navigating and selecting 83 restoring factory settings 84 computer, traveling 97 connecting to a WLAN 20 connector alignment post 6 power 7, 14 conservation, power 56 corporate WLAN connection 20 critical battery level 52 critical updates, software 75 D Disk Cleanup software 66 Disk Defragmenter software 66 display image, switching 42 DisplayPort, connecting 48 DisplayPort, identifying 14 docking connector, identifying 9, 13 docking port, identifying 6 drive media 52 DriveLock password changing 72 description 70 entering 72 removing 73 setting 71 drives external 63 handling 65 hard 63 optical 63 E edge swipe gestures 36 bottom-edge swipe 38 left-edge swipe 37 right-edge swipe 36 top-edge swipe 38 electrostatic discharge 103 embedded numeric keypad, identifying 12, 43 ENWW Index 105 esc key, identifying 12 external AC power, using 56 external devices 62 external drive 63 external monitor port 15, 47 F f11 recovery 80 fingerprint reader 75 fingerprint reader, identifying 5 firewall software 74 fn key, identifying 12, 41 function keys identifying 12 G GPS 22 H hard drive external 63 hard drive recovery 80 headphone (audio-out) jack 13 headphones and microphones, connecting 46 Hibernation exiting 52 initiating 52 high-definition devices, connecting 49 hot keys adjusting volume 42 decrease screen brightness 42 decreasing speaker sound 42 description 41 increase screen brightness 42 increasing speaker sound 42 keyboard backlight 42 muting speaker sound 42 Sleep 42 switching screen image 42 using 41 wireless 42 HP Client Security 75 HP Mobile Broadband, disabled 21 HP PC Hardware Diagnostics
(UEFI) downloading 89 using 89 hubs 61 I input power 94 internal microphone, identifying 8 Internet connection setup 19 issues, resolving 99 J jacks audio-in (microphone) 13 audio-out (headphone) 7, 13 network 15 RJ-45 (network) 15 Java Card defined 60 inserting 61 removing 61 K keyboard backlight 42 keyboard base identifying 9 releasing the tablet 15 keyboard hot keys, identifying 41 keypad embedded numeric 12 identifying 43 keypad, external num lock 44 using 44 keys esc 12 fn 12 function 12 volume 45 Windows 12 L labels Bluetooth 92 Microsoft Certificate of Authenticity 92 regulatory 92 serial number 92 wireless certification 92 WLAN 92 left-edge swipe Touch screen 37 legacy support, USB 83 lights AC adapter/battery 7, 14 caps lock 11 microphone mute 11 mute 11 num lock 11 RJ-45 (network) 15 wireless 11 low battery level 55 M maintenance Disk Cleanup 66 Disk Defragmenter 66 memory card 52 inserting 59 removing 60 supported formats 59 memory card reader, identifying 14 micro memory card reader, identifying 6 micro SIM slot, identifying 6 microphone (audio-in) jack, identifying 13 microphone mute light, identifying 11 Microsoft Certificate of Authenticity label 92 Miracast 49 mouse, external setting preferences 26 mute key, identifying 42 mute light, identifying 11 N network jack, identifying 15 num lk key, identifying 43 num lock light 11 num lock, external keypad 44 O operating environment 95 optical drive 63 optional external devices, using 62 P passwords administrator 68 BIOS administrator 69 106 Index ENWW DriveLock 70 user 68 pen holder, identifying 6 pinching Touch screen 34 pointing devices, setting preferences 26 ports DisplayPort 14, 48 external monitor 15, 47 Miracast 49 USB 3.0 charging (powered) 14 VGA 47 power battery 53 conserving 56 options 52 power button 51 power connector, identifying 7, 14 power switch 51 power switch, identifying 6 power-saving states 52 product name and number, computer 92 public WLAN connection 20 R readable media 52 recovery 82 recovery partition 80 refresh 82 regulatory information regulatory label 92 wireless certification labels 92 release latch, identifying 9 reset 82 restoring the hard drive 80 right-edge swipe Touch screen 36 RJ-45 (network) jack, identifying 15 RJ-45 (network) lights, identifying 15 rotating Touch screen 35 rotating TouchPad gesture 29 S screen brightness keys 42 screen image, switching 42 scrolling TouchPad gesture 28 security, wireless 19 serial number 92 serial number, computer 92 setting password protection on wakeup 53 setting power options 52 settings autorotate lock 16 brightness 16 changing 16 landscape view 16 portrait view 16 tablet orientation 16 setup of WLAN 19 setup utility navigating and selecting 83 restoring factory settings 84 shutdown 51 SIM inserting 21 Sleep exiting 52 initiating 52 slots smart card defined 60 inserting 61 removing 61 memory card reader 14 smart card reader, identifying 7 SoftPaqs, downloading 78 software antivirus 74 critical updates 75 Disk Cleanup 66 Disk Defragmenter 66 firewall 74 speakers, identifying 8 stretching Touch screen 34 switch, power 51 T tapping Touch screen 34 testing an AC adapter 57 top-edge swipe Touch screen 38 Touch screen gestures 36 edge swipe gestures 36, 37, 38 one-finger slide 33 pinching 34 rotating 35 stretching 34 tapping 34 using 32 TouchPad buttons 10 identifying 10 using 26 TouchPad gestures 2-finger pinch zoom 28 rotating 29 scrolling 28 TouchPad light, identifying 11 TouchPad zone, identifying 10 traveling with the computer 92, 97 troubleshooting disc burning 102 disc play 101 troubleshooting, external display 102 turning off the computer 51 U unresponsive system 51 USB 3.0 charging (powered), identifying 14 USB 3.0 port 7, 13 USB cable, connecting 62 USB devices connecting 62 description 61 removing 62 USB hubs 61 USB legacy support 83 USB ports, identifying 7, 13 user password 68 using external AC power 56 power-saving states 52 V vents, identifying 5 ENWW Index 107 VGA port, connecting 47 video 47 volume adjusting 45 buttons 45 keys 45 volume button, identifying 6 volume keys, identifying 42 W webcam 8, 46 webcam (front) identifying 8 webcam (rear), identifying 5 webcam light, identifying 8 Windows Refresh 82 Reset 82 Windows button, identifying 8 Windows key, identifying 12 Windows operating system DVD 81 wireless button 17 wireless certification label 92 wireless controls button 17 operating system 17 wireless key, identifying 42 wireless light 11, 17 wireless network (WLAN) connecting 20 corporate WLAN connection 20 equipment needed 19 functional range 20 public WLAN connection 20 security 19 using 18 WLAN antenna, identifying 8 WLAN device 18, 92 WLAN label 92 writable media 52 WWAN antenna, identifying 8 WWAN device 17, 20 108 Index ENWW
| frequency | equipment class | purpose | ||
|---|---|---|---|---|
| 1 | 2014-07-14 | 1852.4 ~ 1907.6 | PCB - PCS Licensed Transmitter | Original Equipment |
| app s | Applicant Information | |||||
|---|---|---|---|---|---|---|
| 1 | Effective |
2014-07-14
|
||||
| 1 | Applicant's complete, legal business name |
HP Inc.
|
||||
| 1 | FCC Registration Number (FRN) |
0025126541
|
||||
| 1 | Physical Address |
3390 East Harmony Road
|
||||
| 1 |
Fort Collins, Colorado 80528
|
|||||
| 1 |
United States
|
|||||
| app s | TCB Information | |||||
| 1 | TCB Application Email Address |
T******@TIMCOENGR.COM
|
||||
| 1 | TCB Scope |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
|
||||
| app s | FCC ID | |||||
| 1 | Grantee Code |
B94
|
||||
| 1 | Equipment Product Code |
HNI19CHW736
|
||||
| app s | Person at the applicant's address to receive grant or for contact | |||||
| 1 | Name |
R****** P****** T****
|
||||
| 1 | Title |
US Canada Technical Regulations
|
||||
| 1 | Telephone Number |
970-8********
|
||||
| 1 | Fax Number |
000-0********
|
||||
| 1 |
r******@hp.com
|
|||||
| app s | Technical Contact | |||||
| n/a | ||||||
| app s | Non Technical Contact | |||||
| n/a | ||||||
| app s | Confidentiality (long or short term) | |||||
| 1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 01/07/2015 | ||||
| if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
| app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
| 1 | Is this application for software defined/cognitive radio authorization? | No | ||||
| 1 | Equipment Class | PCB - PCS Licensed Transmitter | ||||
| 1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Tablet PC | ||||
| 1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
| 1 | Modular Equipment Type | Does not apply | ||||
| 1 | Purpose / Application is for | Original Equipment | ||||
| 1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
| 1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | Yes | ||||
| 1 | Grant Comments | Power listed is EIRP for part 24/27 and ERP for part 22. SAR compliance for portable use conditions has been evaluated as described in this filing. The highest reported SAR for stand-alone and simultaneous transmission exposure conditions are 1.39 W/kg and 1.59 W/kg, respectively. This device contains functions that are not operational in U.S. Territories. This filing is only applicable for U.S. operations. | ||||
| 1 | Is there an equipment authorization waiver associated with this application? | No | ||||
| 1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
| app s | Test Firm Name and Contact Information | |||||
| 1 | Firm Name |
Sporton International Inc.
|
||||
| 1 | Name |
A******** C****
|
||||
| 1 | Telephone Number |
886-3******** Extension:
|
||||
| 1 | Fax Number |
886-3********
|
||||
| 1 |
a******@sporton.com.tw
|
|||||
| Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 1 | 1 | 22H | 824.2 | 848.8 | 0.41 | 0.0263 ppm | 246KGXW | ||||||||||||||||||||||||||||||||||
| 1 | 2 | 22H | 824.2 | 848.8 | 0.11 | 0.0239 ppm | 250KG7W | ||||||||||||||||||||||||||||||||||
| 1 | 3 | 22H | 826.4 | 846.6 | 0.05 | 0.0167 ppm | 4M08F9W | ||||||||||||||||||||||||||||||||||
| 1 | 4 | 24E | 1850.2 | 1909.8 | 0.71 | 0.0165 ppm | 244KGXW | ||||||||||||||||||||||||||||||||||
| 1 | 5 | 24E | 1850.2 | 1909.8 | 0.27 | 0.0176 ppm | 248KG7W | ||||||||||||||||||||||||||||||||||
| 1 | 6 | 24E | 1852.4 | 1907.6 | 0.2 | 0.0154 ppm | 4M08F9W | ||||||||||||||||||||||||||||||||||
| 1 | 7 | 27 | 1712.4 | 1752.6 | 0.16 | 0.0133 ppm | 4M08F9W | ||||||||||||||||||||||||||||||||||
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC