FCC ID: B94-C09CWLM Wireless Module LBEE58D1VF

 

 

 

 

 

User Guide

SUMMARY

This guide provides information about components, network connection, power management, security, backing up,

and more.

© Copyright 2020 HP Development Company,

L.P.

Product notice

Software terms

This user guide describes features that are

common to most models. Some features might

not be available on your computer.

Not all features are available in all editions or

versions of Windows. Systems might require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees might apply and

additional requirements might apply over time

for updates. See http://www.microsoft.com.

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to find your product. Then select

Manuals.

Intel is a trademark of Intel Corporation or its

subsidiaries in the U.S. and/or other countries.

Lync, Office 365, Skype, and Windows are

either registered trademarks or trademarks of

Microsoft Corporation in the United States

and/or other countries. USB Type-C® and USB-

C® are registered trademarks of USB

Implementers Forum. Miracast® is a registered

trademark of Wi-Fi Alliance.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: December 2020

Document Part Number: M28701-001

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices

described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as

pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the

skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter

comply with the user-accessible surface temperature limits defined by applicable safety standards.

iii

iv

Safety warning notice

Table of contents

1 Getting started ............................................................................................................................................. 1

Finding information ............................................................................................................................................... 1

2 Components .................................................................................................................................................. 3

Locating hardware ................................................................................................................................................. 3

Locating software .................................................................................................................................................. 3

Right ....................................................................................................................................................................... 3

Left ......................................................................................................................................................................... 4

Display .................................................................................................................................................................... 5

Keyboard area ........................................................................................................................................................ 6

Touchpad ............................................................................................................................................. 6

Touchpad settings ............................................................................................................. 6

Adjusting touchpad settings .......................................................................... 6

Turning on the touchpad ................................................................................ 6

Touchpad components ...................................................................................................... 6

Lights ................................................................................................................................................... 7

Button, speakers, and SIM card tray ................................................................................................... 8

Using your HP Elite Slim Active Pen .................................................................................................... 9

Special keys ....................................................................................................................................... 10

Action keys ........................................................................................................................................ 11

Hot keys ............................................................................................................................................. 13

Labels ................................................................................................................................................................... 13

Using a SIM card ................................................................................................................................................... 14

Determining the correct SIM card size for your computer ................................................................ 15

Inserting a SIM card in the digital pen pocket ................................................................................... 15

3 Network connections ................................................................................................................................... 16

Connecting to a wireless network ....................................................................................................................... 16

Using the wireless controls ............................................................................................................... 16

Wireless button ............................................................................................................... 16

Operating system controls ............................................................................................. 16

Connecting to a WLAN ....................................................................................................................... 17

Using HP Mobile Broadband .............................................................................................................. 17

Using eSIM ......................................................................................................................................... 18

Using GPS ........................................................................................................................................... 18

Using Bluetooth wireless devices ...................................................................................................... 18

v

Connecting Bluetooth devices ........................................................................................ 18

Connecting to a wired network ............................................................................................................................ 19

4 Navigating the screen .................................................................................................................................. 20

Using touchpad and touch screen gestures ........................................................................................................ 20

Tap ..................................................................................................................................................... 20

Two-finger pinch zoom ..................................................................................................................... 20

Two-finger slide (touchpad and precision touchpad) ....................................................................... 21

Two-finger tap (touchpad and precision touchpad) ......................................................................... 21

Three-finger tap (touchpad and precision touchpad) ...................................................................... 21

Four-finger tap (touchpad and precision touchpad) ......................................................................... 22

Three-finger swipe (touchpad and precision touchpad) .................................................................. 22

Four-finger swipe (precision touchpad) ............................................................................................ 22

One-finger slide (touch screen) ......................................................................................................... 23

Using an optional keyboard or mouse ................................................................................................................. 23

Using an on-screen keyboard .............................................................................................................................. 23

5 Entertainment features ............................................................................................................................... 24

Using a camera .................................................................................................................................................... 24

Using audio .......................................................................................................................................................... 24

Using sound settings ......................................................................................................................... 24

Viewing or changing sound settings .............................................................................. 24

Using the control panel to view and control audio settings .......................................... 24

Using video .......................................................................................................................................................... 25

Discovering and connecting to Miracast-compatible wireless displays ........................................... 25

Using data transfer .............................................................................................................................................. 25

Connecting devices to a USB Type-C port ......................................................................................... 25

6 Managing power .......................................................................................................................................... 27

Using Sleep .......................................................................................................................................................... 27

Initiating and exiting Sleep ............................................................................................................... 27

Shutting down (turning off) the computer .......................................................................................................... 28

Using the Power icon and Power Options ............................................................................................................ 28

Running on battery power ................................................................................................................................... 28

Using HP Fast Charge ........................................................................................................................ 29

Displaying battery charge ................................................................................................................. 29

Conserving battery power ................................................................................................................. 29

Identifying low battery levels ........................................................................................................... 29

Resolving a low battery level ............................................................................................................ 29

Resolving a low battery level when external power is available ................................... 29

vi

Resolving a low battery level when no power source is available ................................. 30

Resolving a low battery level when the computer cannot exit Hibernation .................. 30

Factory-sealed battery ...................................................................................................................... 30

Running on external power ................................................................................................................................. 30

7 Security ...................................................................................................................................................... 31

Protecting the computer ..................................................................................................................................... 31

Using passwords .................................................................................................................................................. 31

Factory-sealed battery ...................................................................................................................... 32

Setting passwords in Windows ......................................................................................................... 32

Setting passwords in Computer Setup ............................................................................................. 32

Managing a BIOS administrator password ........................................................................................ 32

Setting a new BIOS administrator password .................................................................. 32

Changing a BIOS administrator password ...................................................................... 33

Deleting a BIOS administrator password ........................................................................ 33

Entering a BIOS administrator password ....................................................................... 34

Windows Hello ..................................................................................................................................................... 34

Using antivirus software ...................................................................................................................................... 34

Using firewall software ........................................................................................................................................ 34

Installing software updates ................................................................................................................................. 35

8 Maintenance ............................................................................................................................................... 36

Improving performance ....................................................................................................................................... 36

Using Disk Defragmenter .................................................................................................................. 36

Using Disk Cleanup ............................................................................................................................ 36

Updating programs and drivers .......................................................................................................................... 36

Cleaning your computer ...................................................................................................................................... 36

Removing dirt and debris from your computer ................................................................................ 37

Cleaning your computer with a disinfectant ..................................................................................... 37

Traveling with or shipping your computer .......................................................................................................... 38

9 Backing up, restoring, and recovering ........................................................................................................... 40

Backing up information and creating recovery media ........................................................................................ 40

Using Windows tools for backing up ................................................................................................. 40

Restoring and recovering your system ............................................................................................................... 40

Creating a system restore ................................................................................................................. 40

Restoring and recovery methods ...................................................................................................... 40

10 Computer Setup (BIOS) ............................................................................................................................... 41

Using Computer Setup ......................................................................................................................................... 41

vii

Navigating and selecting in Computer Setup ................................................................................... 41

Updating the BIOS ............................................................................................................................. 41

11 Using HP PC Hardware Diagnostics UEFI ....................................................................................................... 42

Using an HP PC Hardware Diagnostics Windows hardware failure ID code ........................................................ 42

Starting HP PC Hardware Diagnostics UEFI ......................................................................................................... 42

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ................................................................ 42

Downloading the latest HP PC Hardware Diagnostics UEFI version ................................................. 43

Downloading HP PC Hardware Diagnostics UEFI by product name or number ................................ 43

12 Specifications ............................................................................................................................................ 44

Input power .......................................................................................................................................................... 44

Operating environment ....................................................................................................................................... 44

13 Electrostatic discharge ............................................................................................................................... 46

14 Accessibility .............................................................................................................................................. 47

HP and accessibility ............................................................................................................................................. 47

Finding the technology tools you need ............................................................................................ 47

The HP commitment ......................................................................................................................... 47

International Association of Accessibility Professionals (IAAP) ....................................................... 48

Finding the best assistive technology .............................................................................................. 48

Assessing your needs ..................................................................................................... 48

Accessibility for HP products .......................................................................................... 48

Standards and legislation .................................................................................................................................... 49

Standards .......................................................................................................................................... 49

Mandate 376 – EN 301 549 ............................................................................................ 49

Web Content Accessibility Guidelines (WCAG) ................................................................ 49

Legislation and regulations .............................................................................................................. 50

Useful accessibility resources and links .............................................................................................................. 50

Organizations .................................................................................................................................... 50

Educational institutions .................................................................................................................... 50

Other disability resources ................................................................................................................. 51

HP links .............................................................................................................................................. 51

Contacting support .............................................................................................................................................. 51

Index ............................................................................................................................................................. 52

viii

1

Getting started

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to

learn about best practices after you set up your computer and where to find additional HP resources.

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the

Windows key

on your keyboard. Pressing the Windows key again returns you to the previous screen.

After you set up and register the computer, HP recommends the following steps to get the most out of your

smart investment:

Connect to the internet—Set up your wired or wireless network so that you can connect to the internet.

For more information, see Network connections on page 16.

Update your antivirus software—Protect your computer from damage caused by viruses. The software

is preinstalled on the computer. For more information, see Using antivirus software on page 34.

Get to know your computer—Learn about your computer features. See Components on page 3 and

Navigating the screen on page 20 for additional information.

Find installed software—Access a list of the software preinstalled on the computer:

Select the Start button.

‒ or –

Right-click the Start button, and then select Apps and Features.

Back up your hard drive—Create recovery discs or a recovery USB flash drive to back up your hard drive.

See Backing up, restoring, and recovering on page 40.

●

●

●

●

●

Finding information

To locate resources that provide product details, how-to information, and more, use this table.

Table 1-1 Additional information

Resource

Setup Instructions

HP support

‒ or –

For HP support, go to http://www.hp.com/support, and

follow the instructions to find your product.

Select the question mark icon in the taskbar search box.

Then select Support.

Overview of computer setup and features

Online chat with an HP technician

Support telephone numbers

Replacement parts videos (select products only)

Maintenance and service guides

HP service center locations

Contents

●

●

●

●

●

●

●

●

●

Safety & Comfort Guide

Proper workstation setup

To access this guide:

Guidelines for posture and work habits that increase your comfort

and decrease your risk of injury

▲ Type HP Documentation in the taskbar search

box, and then select HP Documentation.

Electrical and mechanical safety information

1

Regulatory, Safety, and Environmental Notices

●

Important regulatory notices, including information about proper

battery disposal, if needed.

●

Specific warranty information about this computer

Table 1-1 Additional information (continued)

Contents

Resource

‒ or –

▲ Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the internet

to access the latest version of the user guide.

To access this document:

▲ Type HP Documentation in the taskbar search

box, and then select HP Documentation.

Limited Warranty*

To access this document:

▲ Type HP Documentation in the taskbar search

box, and then select HP Documentation.

‒ or –

▲ Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the internet

to access the latest version of the user guide.

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In

some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided

in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you

can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone

number, and postal address.

2

Chapter 1 Getting started

2

Components

Your computer features top-rated components. This chapter provides details about your components, where

they are located, and how they work.

Locating hardware

Use these instructions to find out what hardware is installed on your computer.

▲ Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

Locating software

Use these instructions to find out what software is installed on your computer:

▲ Right-click the Start button, and then select Apps and Features.

Right

Use the illustration and table to identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component

(1)

(2)

Speaker

Battery light

Description

Produces sound.

When AC power is connected:

(3)

USB Type-C® port

●

●

●

●

White: The battery charge is greater than 90 percent.

Amber: The battery charge is from 0 to 90 percent.

Off: The battery is not charging.

When AC power is disconnected (battery not charging):

Off: The battery is not charging.

Connects a USB device, provides data transfer, and charges

small devices when the computer is on or in Sleep mode.

Locating hardware

3

Table 2-1 Right-side components and their descriptions (continued)

Component

Description

(4)

Audio-out (headphone)/Audio-in (microphone)

combo jack

NOTE: Cables, adapters, or both (purchased separately) might

be required.

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, see the Regulatory, Safety,

and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left

Use the illustration and table to identify the components on the left side of the computer.

Table 2-2 Left-side components and their descriptions

Component

Description

(1)

USB Type-C port

(2)

Battery light

When AC power is connected:

Connects a USB device, provides data transfer, and charges

small devices when the computer is on or in Sleep mode.

NOTE: Cables, adapters, or both (purchased separately) might

be required.

●

●

●

●

White: The battery charge is greater than 90 percent.

Off: The battery is not charging.

When AC power is disconnected (battery not charging):

Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level,

the battery light begins blinking rapidly.

Off: The battery is not charging.

(3)

Speaker

Produces sound.

4

Chapter 2 Components

Display

Use the illustration and table to identify the display components.

Table 2-3 Display components and their descriptions

Component

Description

Ambient light sensor*

Detects ambient light in the environment.

Camera lights

On: The camera is in use.

Internal microphones

Record sound.

Camera

(1)

(2)

(3)

(4)

(6)

(7)

(5)

Camera privacy cover

WLAN antennas*

NOTE: The infrared camera lights are used only during the Windows

Hello login procedure.

Allows you to video chat, record video, and record still images. To use

your camera, see Using a camera on page 24. Some cameras also

allow a facial recognition logon to Windows®, instead of a password

logon. For more information, see Windows Hello on page 34.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

By default, the camera lens is uncovered, but you can slide the

camera privacy cover to block the camera's view. To use the camera,

slide the camera privacy cover in the opposite direction to reveal the

lens.

Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

WWAN antennas (select products only)*

Send and receive wireless signals to communicate with wireless wide

area networks (WWANs).

*The ambient light sensor and antennas are not visible from the outside of the computer. For optimal WLAN and WWAN transmission,

keep the areas immediately around the antennas free from obstructions.

Display

5

Table 2-3 Display components and their descriptions (continued)

Component

Description

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

The touchpad settings and components are described here.

You learn how to adjust the touchpad settings and components here.

Use these steps to adjust touchpad settings and gestures.

Type touchpad settings in the taskbar search box, and then press enter.

Keyboard area

Keyboards can vary by language.

Touchpad

Touchpad settings

Adjusting touchpad settings

Choose a setting.

Turning on the touchpad

1.

2.

1.

2.

Follow these steps to turn on the touchpad.

Type touchpad settings in the taskbar search box, and then press enter.

Using an external mouse, click the Touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the

touchpad button. Then press the spacebar to select the button.

Touchpad components

Use the illustration and table to identify the touchpad components.

6

Chapter 2 Components

Table 2-4 Touchpad components and their descriptions

Component

Description

(1)

Touchpad zone

Reads your finger gestures to move the pointer or activate items

on the screen.

For more information, see Using touchpad and touch

NOTE:

screen gestures on page 20.

Left touchpad button

Functions like the left button on an external mouse.

Right touchpad button

Functions like the right button on an external mouse.

(2)

(3)

Lights

Use the illustration and table to identify the lights on the computer.

Keyboard area

7

Table 2-5 Lights and their descriptions

Component

Description

(1)

(2)

(3)

Caps lock light

On: Caps lock is on, which switches the key input to all capital

letters.

Privacy key light (select products only)

On: Privacy screen is on, which helps prevent side-angle viewing.

Power light

On: The computer is on.

●

●

●

Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts off power to the display and

other unnecessary components.

Off: The computer is off or in Sleep.

(4)

Fn lock light

On: The fn key is locked. For more information, see Hot keys

on page 13.

Button, speakers, and SIM card tray

Use the illustration and table to identify the button, speakers, and SIM card tray on the computer.

8

Chapter 2 Components

Table 2-6 Button, speakers, and SIM card tray and their descriptions

Description

Produce sound.

Component

(1)

(2)

(3)

Speakers

Power button

SIM card tray (select products only)

You can insert a SIM card in the SIM tray located inside the pen

pocket. For more information, see Using a SIM card on page 14.

●

●

●

When the computer is off, press the button briefly to turn on

the computer.

When the computer is on, press the button briefly to initiate

Sleep.

When the computer is in the Sleep state, press the button

briefly to exit Sleep.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button for at

least 4 seconds to turn off the computer.

To learn more about your power settings, see your power

options.

▲ Right-click the Power meter icon

and then select

Power Options.

Keyboard area

9

Using your HP Elite Slim Active Pen

Use the illustration and table to identify the digital pen and its features.

Table 2-7 Digital pen features and their descriptions

Component

Description

(1)

(2)

Digital pen pocket

Bottom button

A recessed area for storing and charging the digital pen.

Erases content on the screen.

(4)

Digital pen light

Blinking blue (slowly): The pen is in pairing mode.

(3)

Top button

(5)

Pairing button

NOTE: You can configure the action of this button in the pen software

that is installed on your computer.

Press and hold the button and tap the screen to imitate the action of a

right-click of your mouse.

NOTE: You can configure the action of this button in the pen software

that is installed on your computer.

●

●

●

●

●

Blinking blue (fast): The pen has paired successfully.

Blinking red: The battery charge level is low.

Blinking white: The pen is charging.

White: The pen is fully charged.

To connect your digital pen to your computer, press and hold the

pairing button for 5 seconds. For more information, see Connecting

Bluetooth devices on page 18.

NOTE: You can configure the action of this button in the pen software

that is installed on your computer.

*The Regulatory Model Number (RMN) for this equipment is STA-WP01.

Turn on your digital pen by tapping the tip on any surface.

Special keys

Use the illustration and table to identify the special keys.

10

Chapter 2 Components

Table 2-8 Special keys and their descriptions

Component

Description

esc key

fn key

(1)

(2)

(3)

(4)

Displays system information when pressed in combination with

the fn key.

Executes frequently used system functions when pressed in

conjunction with another key.

NOTE: Pressing the Windows key again will close the Start

menu.

Windows key

Opens the Start menu.

Action keys

Execute frequently used system functions.

See Action keys on page 11.

Action keys

Action keys perform specific functions and vary by computer. To determine which keys are on your computer,

look at the icons on your keyboard and match them to the descriptions in this table.

▲ To use an action key, press and hold the key.

Table 2-9 Action keys and their descriptions

Icon

Description

Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or

darker environments. Press the key again to turn off the privacy screen.

NOTE: To quickly turn on the highest privacy setting, press fn+p.

Keyboard area

11

Table 2-9 Action keys and their descriptions (continued)

Icon

Description

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight off or on. Press the key repeatedly to adjust the brightness from high (when you

first start up the computer), to low, to off. After you adjust the keyboard backlight setting, the backlight will

revert to your previous setting each time you turn on the computer. The keyboard backlight will turn off after

30 seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select

products only). To conserve battery power, turn off this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes or restores speaker sound.

Turns the wireless feature on or off.

NOTE: A wireless network must be set up before a wireless connection is possible.

Switches the screen image among display devices connected to the system. For example, if a monitor is

connected to the computer, repeatedly pressing the key alternates the screen image from computer display

to monitor display to simultaneous display on both the computer and the monitor.

12

Chapter 2 Components

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding

the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,

you can still perform each function by pressing the fn key in combination with the appropriate action key.

Hot keys

To use a hot key:

A hot key is the combination of the fn key and another key. Use the table to identify the hot keys.

▲ Press and hold the fn key, and then press one of the keys listed in the following table.

Table 2-10 Hot keys and their descriptions

Key

Description

R

S

W

Breaks the operation.

Sends a programing query.

Pauses the operation.

Labels

The labels affixed to the computer provide information you might need when you troubleshoot system

problems or travel internationally with the computer. Labels might be in paper form or imprinted on the

product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a

tablet kickstand.

●

Service label—Provides important information to identify your computer. When contacting support, you

might be asked for the serial number, the product number, or the model number. Locate this information

before you contact support.

Your service label will resemble one of these examples. Refer to the illustration that most closely

matches the service label on your computer.

Table 2-11 Service label components

Component

(1)

(2)

(3)

(4)

HP product name

Warranty period

Product ID

Serial number

Labels

13

Table 2-12 Service label components

Component

(1)

(2)

(3)

(4)

(5)

HP product name

Model number

Product ID

Serial number

Warranty period

Table 2-13 Service label components

Component

(1)

(2)

(3)

(4)

HP product name

Product ID

Serial number

Warranty period

●

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Using a SIM card

Use these instructions to insert a SIM card.

IMPORTANT: You can damage the SIM card if you insert the wrong size card or insert it or the SIM card tray

in the wrong direction. The card might also become stuck in the slot. Do not use SIM card adapters. To prevent

damage to the SIM card or connectors, use minimal force when inserting or removing a SIM card.

14

Chapter 2 Components

Determining the correct SIM card size for your computer

Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your

computer.

Go to http://www.hp.com/support, and then search for your computer by product name or number.

Select Product Information.

Refer to the listed options to determine which card to purchase.

Inserting a SIM card in the digital pen pocket

To insert a SIM card, follow these steps.

Turn off the computer by using the Shut down command.

Disconnect all external devices connected to the computer.

Unplug the power cord from the AC outlet.

If the digital pen is present, remove it from the pocket.

1.

2.

3.

1.

2.

3.

4.

5.

Insert the SIM card into the SIM card tray, and then insert the tray into the slot, and then press in on the

SIM card tray until it is firmly seated.

IMPORTANT: Do not use the digital pen to insert or remove the SIM card tray from the slot.

NOTE: Your SIM card, SIM card tray, or the SIM card slot in your computer might look different from the

illustration in this section.

NOTE: Your SIM card slot might have an icon to show which way the card should be inserted into the

computer.

Using a SIM card

15

3

Network connections

●

●

●

●

●

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access

information from millions of websites by using your computer and a wired or wireless network connection.

This chapter helps you get connected to that world.

Connecting to a wireless network

Your computer is equipped with multiple wireless devices.

WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi

networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports,

restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your

computer communicates with a wireless router or a wireless access point.

HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that

gives you wireless connectivity over a much larger area. Mobile network operators install base stations

(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across

entire states, regions, or even countries.

Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device

communicates directly with other devices, and devices must be relatively close together—typically

within 10 m (approximately 33 ft) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features.

Wireless button (also called airplane mode key or wireless key)

Operating system controls

Wireless button

Operating system controls

The computer has a wireless button and two wireless devices. All the wireless devices on your computer are

enabled at the factory.

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and

diagnose and repair network problems.

To use operating system controls:

Type control panel in the taskbar search box, select Control Panel, and then select Network and

Sharing Center.

– or –

On the taskbar, select the network status icon, and then select Network & Internet settings.

16

Chapter 3 Network connections

Connecting to a WLAN

Before you can connect to a WLAN with this procedure, you must first set up internet access.

NOTE: When you are setting up internet access in your home, you must establish an account with an

internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will

help set up the modem, install a network cable to connect your wireless router to the modem, and test the

internet service.

Be sure that the WLAN device is on.

1.

2.

On the taskbar, select the network status icon, and then connect to one of the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and

then select Next to complete the connection.

NOTE:

If no WLANs are listed, you might be out of range of a wireless router or access point.

NOTE:

If you do not see the WLAN that you want to connect to:

On the taskbar, right-click the network status icon, and then select Open Network & Internet settings.

‒ or –

On the taskbar, select the network status icon, and then select Network & Internet settings.

Under the Change your network settings section, select Network and Sharing Center.

Select Set up a new connection or network.

A list of options is displayed, which allows you to manually search for and connect to a network or to

create a new network connection.

3.

Follow the on-screen instructions to complete the connection.

After the connection is made, select the network status icon at the far right of the taskbar to verify the name

and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router

manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,

when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or

connect to your corporate network without the need for Wi-Fi hotspots.

You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile

broadband service. The number is printed on a label located on the back of the display.

‒ or –

1.

2.

3.

On the taskbar, select the network status icon.

Select Network & Internet settings.

Under the Network & Internet section, select Cellular, and then select Advanced Options.

Some mobile network operators require the use of a SIM card. A SIM card contains basic information about

you, such as a personal identification number (PIN), as well as network information. Some computers include

a SIM card that is preinstalled. If the SIM card is not preinstalled, it might be provided in the HP Mobile

Broadband information that is included with your computer or the mobile network operator might provide it

separately from the computer.

Connecting to a wireless network

17

Using HP Mobile Broadband

For information about HP Mobile Broadband and how to activate service with a preferred mobile network

operator, see the HP Mobile Broadband information included with your computer.

Using eSIM

Your computer supports the use of an eSIM. An eSIM is a programmable version of the commonly used SIM

that you can use to download different profiles from selected carriers.

An eSIM lets you connect to the internet over a cellular data connection. With an eSIM, you do not need to get

a SIM card from your mobile operator, and you can quickly switch between mobile operators and data plans.

For example, you might have one cellular data plan for work and a different plan with another mobile

operator for personal use. If you travel, you can connect in more places by finding mobile operators with

plans in that area.

You can implement eSIMs in two ways:

The eSIM chip can be embedded (eUICC). The notebook then operates as a dual SIM, one as eUICC and the

second as standard micro or nano SIM card on a SIM card tray. Only one SIM can be active at a time.

A removable physical eSIM is placed on a SIM card tray like a standard micro or nano SIM card, but the

eSIM is not limited to a single carrier (physical blank eSIM).

You must add an eSIM profile to connect to the internet using cellular data. To add a profile, manage SIM

profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM

in the search bar.

Using GPS

Your computer is equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,

speed, and direction information to GPS-equipped systems. To enable GPS, be sure that location is enabled

under the Windows privacy setting.

Type location in the taskbar search box, and then select Location privacy settings.

Follow the on-screen instructions for using location settings.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable connections

that traditionally link electronic devices.

Computers (desktop, notebook)

Phones (cellular, cordless, smartphone)

Imaging devices (printer, camera)

Audio devices (headset, speakers)

Mouse

External keyboard

Digital pen

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

18

Chapter 3 Network connections

●

●

1.

2.

●

●

●

●

●

●

●

1.

2.

3.

4.

●

●

Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.

Turn on Bluetooth, if it is not already turned on.

Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth.

Select your device from the list, and then follow the on-screen instructions.

If the device requires verification, a pairing code is displayed. On the device that you are adding,

NOTE:

follow the on-screen instructions to verify that the code on your device matches the pairing code. For more

information, see the documentation provided with the device.

If your device does not appear in the list, be sure that Bluetooth is turned on for that device. Some

NOTE:

devices might have additional requirements; see the documentation provided with the device.

NOTE: The digital pen included with your computer does not automatically pair during the intial setup of

your computer.

Removing the digital pen from the digital pen pocket prompts Windows to initiate a swift pairing of the

pen and show a notification on your display.

Using the digital pen on the display when the pen has not been stored in the pen pocket and has

previously powered down prompts Windows to initiate a swift pairing of the pen and show a notification

on your display.

Connecting to a wired network

Your computer requires a dock or a USB adapter (sold separately) to connect to wired connections: local area

network (LAN) and modem connections. A LAN connection uses a network cable and is much faster than a

modem, which uses a telephone cable. Both cables are sold separately.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem

cable or telephone cable into an RJ-45 (network) jack.

NOTE: Although you can connect your computer to a wired network through a docking station or external

adapter, your computer does not support S4/S5 WOL (Wake on LAN) or UEFI PXE boot via LAN functionality.

Connecting to a wired network

19

Depending on your computer model, you can navigate the computer screen using one or more methods.

4

Navigating the screen

Use touch gestures directly on the computer screen.

Use touch gestures on the touchpad.

Use an optional mouse or keyboard (purchased separately).

Use an on-screen keyboard.

Use a pointing stick.

Using touchpad and touch screen gestures

The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.

You can also use the left and right touchpad buttons as you would use the corresponding buttons on an

external mouse.

To navigate the touch screen, touch the screen directly using gestures described in this chapter. To customize

gestures and see videos of how they work, type control panel in the taskbar search box, select Control

Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.

Some products include a precision touchpad, which provides enhanced gesture functionality. To determine if

you have a precision touchpad and find additional information, select Start, select Settings, select Devices,

and then select Touchpad.

NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.

Tap

Point to an item on the screen, and then tap one finger on the touchpad zone or touch screen to select the

item. Double-tap an item to open it.

Two-finger pinch zoom

Use the two-finger pinch zoom to zoom out or in on images or text.

Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your

fingers together.

Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your

fingers apart.

20

Chapter 4 Navigating the screen

●

●

●

●

●

●

●

Two-finger slide (touchpad and precision touchpad)

Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up,

down, or sideways on a page or image.

Two-finger tap (touchpad and precision touchpad)

Tap two fingers on the touchpad zone to open the options menu for the selected object.

NOTE: The two-finger tap performs the same function as right-clicking with a mouse.

Three-finger tap (touchpad and precision touchpad)

By default, the three-finger tap opens the taskbar search box. Tap three fingers on the touchpad zone to

perform the gesture.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,

and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting.

Using touchpad and touch screen gestures

21

Four-finger tap (touchpad and precision touchpad)

By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the

gesture.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,

and then select Touchpad. Under Four-finger gestures, in the Taps box, select a gesture setting.

Three-finger swipe (touchpad and precision touchpad)

By default, the three-finger swipe switches between open apps and the desktop.

Swipe three fingers away from you to see all open windows.

Swipe three fingers toward you to show the desktop.

Swipe three fingers left or right to switch between open windows.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,

and then select Touchpad. Under Three-finger gestures, in the Swipes box, select a gesture setting.

Four-finger swipe (precision touchpad)

By default, the four-finger swipe switches between open desktops.

Swipe four fingers away from you to see all open windows.

Swipe four fingers toward you to show the desktop.

Swipe four fingers left or right to switch between desktops.

●

●

●

●

●

●

To change the function of this gesture, select Start, select Settings, select Devices, and then select

Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting.

22

Chapter 4 Navigating the screen

One-finger slide (touch screen)

Use the one-finger slide to pan or scroll through lists and pages, or to move an object.

●

●

To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.

To move an object, press and hold your finger on an object, and then drag your finger to move the object.

Using an optional keyboard or mouse

An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as

you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific

functions.

Using an on-screen keyboard

These instructions help you learn to use the on-screen keyboard.

1.

To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the

taskbar.

2.

Begin typing.

NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.

NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.

Using an optional keyboard or mouse

23

5

Entertainment features

Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or

connect external devices like a projector, monitor, TV, or speakers.

See Components on page 3 to locate the audio, video and camera features on your computer.

Using a camera

Your computer has one camera that enables you to connect with others for work or play. Your camera allows

you to video chat, record video, and record still images.

To determine which camera is on your product, see Components on page 3. To use your camera, type camera

in the taskbar search box, and then select Camera from the list of applications. Some cameras also feature

HD (high-definition) capability, apps for gaming, or facial recognition software like Windows Hello. See

Security on page 31 for details about using Windows Hello.

You can enhance your computer privacy by covering the lens with the camera privacy cover. By default, the

camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view. To use the

camera, slide the camera privacy cover in the opposite direction to reveal the lens.

Using audio

Using sound settings

You can download and listen to music, stream audio content (including radio) from the web, record audio, or

mix audio and video to create multimedia. You can also play music CDs on an attached external optical drive.

To enhance your listening enjoyment, attach headphones or speakers.

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

Viewing or changing sound settings

Use these instructions to view or change sound settings.

▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,

and then select Sound.

Using the control panel to view and control audio settings

You can view or change sound settings using the audio control panel.

Your computer might include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another

provider. As a result, your computer might include advanced audio features that can be controlled through an

audio control panel specific to your audio system.

Use the audio control panel to view and control audio settings.

▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,

and then select the audio control panel specific to your system.

24

Chapter 5 Entertainment features

Using video

Your computer is a powerful video device that enables you to watch streaming video from your favorite

websites and download video and movies to watch on your computer when you are not connected to a

network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external

monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

NOTE: Your computer supports a maximum of two external displays.

Discovering and connecting to Miracast-compatible wireless displays

Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving your

current apps.

NOTE: To learn what type of display you have (Miracast-compatible or Intel® WiDi), refer to the

documentation that came with your TV or secondary display.

To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow

these steps.

▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to

a wireless display, and then follow the on-screen instructions.

Using data transfer

Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies

from your USB devices to view on your computer.

To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB

device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

Connecting devices to a USB Type-C port

To connect devices to a USB Type-C port, follow these steps.

NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased

separately.

1.

Connect one end of the USB Type-C cable to the USB Type-C port on the computer.

Using video

25

2.

Connect the other end of the cable to the external device.

26

Chapter 5 Entertainment features

6 Managing power

Your computer can operate on either battery power or external power. When the computer is running on

battery power and an external power source is not available to charge the battery, it is important to monitor

and conserve the battery charge.

Some power management features described in this chapter might not be available on your computer.

Using Sleep

Windows has two power-saving states, Sleep and Hibernation. Your computer does not support the use of the

Hibernation state.

Sleep—The Sleep state automatically initiates after a period of inactivity. Your work is available in

memory, allowing you to resume your work quickly. You can also initiate Sleep manually. Depending on

your computer model, the Sleep state might also support Modern Standby mode. This mode keeps some

internal operations awake and enables your computer to receive web notifications, such as emails, while

in Sleep. For more information, see Initiating and exiting Sleep on page 27.

IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an

unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you

always turn off your computer instead of using the Sleep state anytime the computer will be out of your

physical possession. This practice is particularly important when you travel with your computer.

IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video playback

functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external

media card.

Initiating and exiting Sleep

You can initiate Sleep in several ways.

Select the Start button, select the Power icon, and then select Sleep.

Close the display.

Briefly press the power button.

You can exit Sleep in any of the following ways:

Briefly press the power button.

If the computer is closed, raise the display.

Press a key on the keyboard.

Tap the touchpad.

When the computer exits Sleep, your work returns to the screen.

IMPORTANT:

password before your work returns to the screen.

If you have set a password to be required on exiting Sleep, you must enter your Windows

●

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27

1.

2.

●

●

●

●

Shutting down (turning off) the computer

The Shut down command closes all open programs, including the operating system, and then turns off the

display and the computer. Shut down the computer when it will be unused and disconnected from external

power for an extended period.

IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before

shutting down the computer.

The recommended procedure is to use the Windows Shut down command.

If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly

NOTE:

pressing the power button.

Save your work and close all open programs.

Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the

following emergency procedures in the sequence provided:

Press ctrl+alt+delete, select the Power icon, and then select Shut down.

Press and hold the power button for at least 4 seconds.

Using the Power icon and Power Options

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power

settings and view the remaining battery charge.

To view the percentage of remaining battery charge, place the mouse pointer over the Power icon

.

To use Power Options, right–click the Power icon

, and then select Power Options.

Different Power icons indicate whether the computer is running on battery or external power. Placing the

mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

Running on battery power

When the computer has a charged battery and is not plugged into external power, the computer runs on

battery power. When the computer is off and unplugged from external power, the battery slowly discharges.

The computer displays a message when the battery reaches a low or critical battery level.

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

Computer battery life varies, depending on power management settings, programs running on the computer,

screen brightness, external devices connected to the computer, and other factors.

NOTE: Select computer products can switch between graphic controllers to conserve battery charge.

28

Chapter 6 Managing power

Using HP Fast Charge

The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time might vary by

±10%. When the remaining battery charge is between 0 and 50%, the battery charges to 90% of full capacity

in no more than 90 minutes.

To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to

external power.

Displaying battery charge

Conserving battery power

To view the percentage of remaining battery charge, place the mouse pointer over the Power icon.

Follow these steps to conserve battery power and maximize battery life.

Lower the brightness of the display.

Turn off wireless devices when you are not using them.

Disconnect unused external devices that are not plugged into an external power source, such as an

external hard drive connected to a USB port.

Stop, disable, or remove any external media cards that you are not using.

Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the

computer warns you in one of several ways.

The battery light indicates a low or critical battery level.

– or –

NOTE:

on page 28.

The Power icon

shows a low or critical battery notification.

For additional information about the Power icon, see Using the Power icon and Power Options

The computer takes the following actions for a critical battery level:

If the computer is in the Sleep state, the computer remains briefly in the Sleep state and then shuts

down and loses any unsaved information.

Resolving a low battery level

You can quickly resolve low battery level conditions.

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power.

AC adapter

Optional docking device or expansion product

Optional power adapter purchased as an accessory from HP

●

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●

Running on battery power

29

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter.

Connect the AC adapter to the computer and to external power.

Exit Hibernation by pressing the power button.

Factory-sealed battery

The battery in this product cannot be easily replaced by users themselves. Removing or replacing the battery

could affect your warranty coverage. If a battery is no longer holding a charge, contact support.

Running on external power

For information about connecting to external power, see the Setup Instructions poster provided in the

computer box. The computer does not use battery power when the computer is connected to external power

with an approved AC adapter or an optional docking device or expansion product.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

WARNING! Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:

When running Disk Defragmenter on computers with internal hard drives

When charging or calibrating a battery

When installing or updating system software

When updating the system BIOS

When performing a backup or recovery

When you connect the computer to external power:

The battery begins to charge.

The Power icon

changes appearance.

When you disconnect external power:

The computer switches to battery power.

The Power icon

changes appearance.

1.

2.

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Chapter 6 Managing power

7

Security

Computer security is essential for protecting the confidentiality, integrity, and availability of your information.

Standard security solutions provided by the Windows operating system, HP applications, Computer Setup

(BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses,

worms, and other types of malicious code.

NOTE: Some security features listed in this chapter might not be available on your computer.

Protecting the computer

Standard security features provided by the Windows operating system and Computer Setup (BIOS, which runs

under any operating system) can protect your personal settings and data from a variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product

from being mishandled or stolen.

NOTE: Before you send your computer for service, back up and delete confidential files, and remove all

password settings.

NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service

available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized

user accesses the Internet. You must purchase the software and subscribe to the service to use Computrace.

For information about ordering the Computrace software, go to http://www.hp.com.

Table 7-1 Security solutions

Computer risk

Security feature

Unauthorized access to Computer Setup (BIOS)

BIOS administrator password in Computer Setup

Unauthorized access to a Windows user account

Windows user password

Unauthorized access to data

Windows BitLocker

Using passwords

A password is a group of characters that you choose to secure your computer information. You can set several

types of passwords, depending on how you want to control access to your information. You can set passwords

in Windows or in Computer Setup, which is preinstalled on the computer.

BIOS administrator passwords are set in Computer Setup and are managed by the system BIOS.

Windows passwords are set only in the Windows operating system.

You can use the same password for a Computer Setup feature and for a Windows security feature.

Use the following tips for creating and saving passwords:

When creating passwords, follow requirements set by the program.

Do not use the same password for multiple applications or websites, and do not reuse your Windows

password for any other application or website.

●

●

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31

●

Do not store passwords in a file on the computer.

The following tables list commonly used Windows and BIOS administrator passwords and describe their

functions.

Factory-sealed battery

The battery in this product cannot be easily replaced by users themselves. Removing or replacing the battery

could affect your warranty coverage. If a battery is no longer holding a charge, contact support.

Setting passwords in Windows

Windows passwords can help protect your computer from unauthorized access.

Table 7-2 Types of Windows passwords and their functions

Password

Function

Administrator password

Protects access to a Windows administrator-level account.

NOTE: Setting the Windows administrator password does not

set the BIOS administrator password.

User password

Protects access to a Windows user account.

Setting passwords in Computer Setup

Computer Setup passwords provide additional layers of security for your computer.

Table 7-3 Types of Computer Setup passwords and their functions

Password

Function

BIOS administrator password*

Protects access to Computer Setup.

NOTE:

If features have been enabled to prevent removing the

BIOS administrator password, you may not be able to remove it

until those features have been disabled.

*For details, see the following topics.

Managing a BIOS administrator password

To set, change, or delete this password, follow these steps.

Setting a new BIOS administrator password

A BIOS administrator password helps prevent unauthorized access to Computer Setup. Use these instructions

to set a new BIOS administrator password.

1.

Start Computer Setup.

●

Computers with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

2.

Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password,

and then press enter.

32

Chapter 7 Security

3. When prompted, type a password.

4. When prompted, type the new password again to confirm.

5.

To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE:

If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Changing a BIOS administrator password

Use these instructions to change a BIOS administrator password.

1.

Start Computer Setup.

●

Computers with keyboards:

Setup.

Enter your current BIOS administrator password.

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Select Security, select Change BIOS administrator Password or Change Password, and then press

enter.

4. When prompted, type your current password.

5. When prompted, type your new password.

6. When prompted, type your new password again to confirm.

7.

To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE:

If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Deleting a BIOS administrator password

Use these instructions to delete a BIOS administrator password.

1.

Start Computer Setup.

●

Computers with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

Enter your current BIOS administrator password.

Select Security, select Change BIOS administrator Password or Change Password, and then press

enter.

4. When prompted, type your current password.

5. When prompted for the new password, leave the field empty, and then press enter.

6. When prompted to type your new password again, leave the field empty, and then press enter.

7.

To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

2.

3.

2.

3.

Using passwords

33

NOTE:

If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Entering a BIOS administrator password

At the BIOS administrator password prompt, type your password (using the same keys that you used to set

the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator

password, you must restart the computer and try again.

Windows Hello

Windows Hello allows you to enroll your facial ID and set up a PIN. After enrollment, you can use your facial ID

or PIN to sign in to Windows.

To set up Windows Hello:

Select the Start button, select Settings, select Accounts, and then select Sign-in options.

To add a password, select Password, and then select Add.

Under Windows Hello Face, select Set up.

Select Get Started, and then follow the on-screen instructions to enroll your facial ID and set up a PIN.

NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or

special characters, select the include letters and symbols check box.

Using antivirus software

When you use the computer to access email, a network, or the internet, you potentially expose it to computer

viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function

abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage that they

cause. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to

date.

Windows Defender is preinstalled on your computer. HP strongly recommends that you continue to use an

antivirus program to fully protect your computer.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software

program that you install on your computer, network, or both, or it can be a solution made up of both hardware

and software.

There are two types of firewalls to consider:

Host-based firewalls—Software that protects only the computer it is installed on.

Network-based firewalls—Installed between your DSL or cable modem and your home network to

protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and compared with

a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

1.

2.

3.

4.

●

●

34

Chapter 7 Security

Your computer or networking equipment may already have a firewall installed. If not, firewall software

solutions are available.

NOTE: Under some circumstances a firewall can block access to internet games, interfere with printer or file

sharing on a network, or block authorized email attachments. To temporarily resolve the problem, disable the

firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve

the problem, reconfigure the firewall.

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct

security problems and improve software performance.

To view or change the settings:

IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.

To protect the computer from security breaches and computer viruses, install all updates from Microsoft as

soon as you receive an alert.

You can install these updates automatically.

Select the Start button, select Settings, and then select Update & Security.

Select Windows Update, and then follow the on-screen instructions.

1.

2.

3.

To schedule a time for installing updates, select Advanced Options, and then follow the on-screen

instructions.

Installing software updates

35

8 Maintenance

Improving performance

Using Disk Defragmenter

To run Disk Defragmenter:

Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use

tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and

drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

You can improve the performance of your computer by performing regular maintenance tasks with tools such

as Disk Defragmenter and Disk Cleanup.

1.

2.

3.

1.

2.

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NOTE:

It is not necessary to run Disk Defragmenter on solid-state drives.

Type defragment in the taskbar search box, and then select Defragment and Optimize Drives.

Connect the computer to AC power.

Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space

and help the computer run more efficiently.

To run Disk Cleanup:

Type disk in the taskbar search box, and then select Disk Cleanup.

Follow the on-screen instructions.

Updating programs and drivers

HP recommends that you update your programs and drivers regularly. Updates can resolve issues and provide

new features and options. For example, older graphics components might not work well with the most recent

gaming software. Without the latest driver, you do not get the most out of your equipment.

▲ Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In

addition, register to receive automatic notifications when updates become available.

Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.

Use the following information to safely clean the external surfaces of your computer.

36

Chapter 8 Maintenance

Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the

surfaces.

2.

Turn off your device and unplug the power cord and other connected external devices. Remove any

installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned

on or plugged in.

3. Moisten a microfiber cloth with diluted mild detergent or household cleaner. The cloth should be moist,

but not dripping wet.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid

makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly

on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen

peroxide or bleach that might damage the finish.

5.

6.

7.

Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the

display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.

Be sure that surfaces have completely air-dried before turning the device on after cleaning.

Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

See Cleaning your computer with a disinfectant on page 37 for recommended steps to clean the high-touch,

external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best

practice for preventing the spread of viral respiratory illnesses and harmful bacteria.

After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your

computer on page 37, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is

within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This

solution is also known as rubbing alcohol and is sold in most stores.

Follow these steps when disinfecting high-touch, external surfaces on your computer:

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the

surfaces.

2.

Turn off your device and unplug the power cord and other connected external devices. Remove any

installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned

on or plugged in.

3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be

moist, but not dripping wet.

Cleaning your computer with a disinfectant

Cleaning your computer

37

CAUTION: Do not use any of the following chemicals or any solutions that contain them, including

spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl

alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,

benzene, or toluene.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid

makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly

on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen

peroxide or bleach that might damage the finish.

Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the

display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.

Be sure that surfaces have completely air-dried before turning the device on after cleaning.

Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Traveling with or shipping your computer

If you must travel with or ship your computer, follow these tips to keep your equipment safe.

●

Prepare the computer for traveling or shipping:

Back up your information to an external drive.

Remove all discs and all external media cards, such as memory cards.

Turn off and then disconnect all external devices.

Shut down the computer.

Take a backup of your information. Keep the backup separate from the computer.

When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your

luggage.

IMPORTANT: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include

airport walk-through devices and security wands. Airport conveyer belts and similar security devices

that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when

you can use your computer. In-flight computer use is at the discretion of the airline.

If you are shipping the computer or a drive, use suitable protective packaging and label the package

“FRAGILE.”

The use of wireless devices might be restricted in some environments. Such restrictions might apply

aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the

policy that applies to the use of a wireless device in your computer, ask for authorization to use your

computer before you turn it on.

If you are traveling internationally, follow these suggestions:

Check the computer-related customs regulations for each country or region on your itinerary.

Check the power cord and adapter requirements for each location in which you plan to use the

computer. Voltage, frequency, and plug configurations vary.

5.

6.

7.

●

●

●

●

●

●

–

–

–

–

–

–

38

Chapter 8 Maintenance

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt

to run the computer with a voltage converter kit that is sold for appliances.

Traveling with or shipping your computer

39

9

Backing up, restoring, and recovering

You can use Windows tools to back up your information, create a restore point, reset your computer, create

recovery media, or restore your computer to its factory state. Performing these standard procedures can

return your computer to a working state faster.

Backing up information and creating recovery media

You can use Windows tools for backing up your information.

Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task either

using Windows Backup locally with an external USB drive or using online tools.

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

NOTE:

If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the desktop

cannot load.

HP recommends that you attempt to restore your system using the Restoring and recovery methods

on page 40.

Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually create

restore points, or snapshots, of the system files and settings on the computer at a particular point.

When you use System Restore, it returns your computer to its state at the time you made the restore point.

Your personal files and documents should not be affected.

Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next

method, which might now be unnecessary.

1.

2.

Run a Microsoft System Restore.

Run Reset this PC.

For more information about the first two methods, see the Get Help app:

Select the Start button, select the Get Help app, and then enter the task you want to perform.

NOTE: You must be connected to the internet to access the Get Help app.

40

Chapter 9 Backing up, restoring, and recovering

10 Computer Setup (BIOS)

HP provides several tools to help set up and protect your computer.

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and

output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer Setup

includes settings for types of devices installed, the startup sequence of the computer, and amount of system

and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter

Computer Setup.

Navigating and selecting in Computer Setup

You can navigate and select in Computer Setup using one or more methods.

●

●

●

●

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or

use the up arrow key or the down arrow key on the keyboard.

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow

the on-screen instructions.

To exit Computer Setup, choose one of the following methods:

To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and

Exit, and then select Yes.

NOTE:

If you are using arrow keys to highlight your choice, you must then press enter.

To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and

then select Yes.

NOTE:

If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Updating the BIOS

Updated versions of the BIOS will be available on through Windows Update. If Windows Update is enabled to

automatically download and install BIOS updates on your computer, the BIOS will update the next time you

restart your computer.

Using Computer Setup

41

11 Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to

determine whether the computer hardware is functioning properly. The tool runs outside the operating

system so that it can isolate hardware failures from issues that are caused by the operating system or other

software components.

NOTE:

For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download

and create the HP UEFI support environment because only .exe files are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 42.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware

issues.

Using an HP PC Hardware Diagnostics Windows hardware failure

ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated.

▲ Depending on the instructions on the screen, choose one of these options:

●

●

If failure ID link is displayed, select the link and follow the on-screen instructions.

If instructions for calling support are displayed. Follow those instructions.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.

Turn on or restart the computer, and quickly press esc.

1.

2.

Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a.

Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 43.

b.

c.

Hard drive

BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash

drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.

42

Chapter 11 Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe

files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number

You can download HP PC Hardware Diagnostics UEFI by product name or number to a USB flash drive.

For some products, you might have to download the software to a USB flash drive by using the

NOTE:

product name or number.

Go to http://www.hp.com/support.

Enter the product name or number, select your computer, and then select your operating system.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI

Diagnostics version for your computer.

●

●

●

1.

2.

1.

2.

3.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

43

12 Specifications

When you travel with or store your computer, the input power ratings and operating specifications provide

helpful information.

Input power

The power information in this section might be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power

source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from a

standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and

approved by HP for use with this computer.

The computer can operate on DC power within one or more of the following specifications. The voltage and

current for your computer is located on the regulatory label.

Table 12-1 DC power specifications

Input Power

Rating

Operating voltage and current

5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C®

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45

W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A /

15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20

V dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc

@ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc

@ 5 A / 20 V dc @ 4.5 A – 90 W USB-C

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding

240 V rms.

Operating environment

Use the operating specifications for helpful information when you travel with or store your computer.

Table 12-2 Operating environment specifications

Metric

U.S.

Factor

Temperature

Operating (writing to optical disc)

5°C to 35°C

Nonoperating

–20°C to 60°C

41°F to 95°F

–4°F to 140°F

Relative humidity (noncondensing)

44

Chapter 12 Specifications

Table 12-2 Operating environment specifications (continued)

Factor

Operating

Nonoperating

Operating

Nonoperating

Maximum altitude (unpressurized)

Metric

10% to 90%

5% to 95%

U.S.

10% to 90%

5% to 95%

–15 m to 3,048 m

–15 m to 12,192 m

–50 ft to 10,000 ft

–50 ft to 40,000 ft

Operating environment

45

13 Electrostatic discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example,

the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic

components.

IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these

precautions:

If removal or installation instructions direct you to unplug the computer, first be sure that it is properly

grounded.

Keep components in their electrostatic-safe containers until you are ready to install them.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

Use nonmagnetic tools.

Before handling components, discharge static electricity by touching an unpainted metal surface.

If you remove a component, place it in an electrostatic-safe container.

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46

Chapter 13 Electrostatic discharge

14 Accessibility

HP's goal is to design, produce, and market products, services, and information that everyone everywhere can

use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or

applications.

HP and accessibility

Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in

everything HP does. HP strives to create an inclusive environment focused on connecting people to the power

of technology throughout the world.

Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you create

independence at home, at work, and in the community. Assistive technology helps increase, maintain, and

improve the functional capabilities of electronic and information technology.

For more information, see Finding the best assistive technology on page 48.

The HP commitment

HP is committed to providing products and services that are accessible for people with disabilities. This

commitment supports the company's diversity objectives and helps ensure that the benefits of technology

are available to all.

The HP accessibility goal is to design, produce, and market products and services that can be effectively used

by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive

devices.

To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP

managers and employees are expected to support these objectives and their implementation in accordance

with their roles and responsibilities:

Raise the level of awareness of accessibility issues within HP, and provide employees with the training

they need to design, produce, market, and deliver accessible products and services.

Develop accessibility guidelines for products and services, and hold product development groups

accountable for implementing these guidelines where competitively, technically, and economically

feasible.

Involve people with disabilities in the development of accessibility guidelines and in the design and

testing of products and services.

Document accessibility features, and make information about HP products and services publicly

available in an accessible form.

Establish relationships with leading assistive technology and solution providers.

Support internal and external research and development that improves assistive technology relevant to

HP products and services.

Support and contribute to industry standards and guidelines for accessibility.

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HP and accessibility

47

International Association of Accessibility Professionals (IAAP)

IAAP is a not-for-profit association focused on advancing the accessibility profession through networking,

education, and certification. The objective is to help accessibility professionals develop and advance their

careers and to better enable organizations to integrate accessibility into their products and infrastructure.

As a founding member, HP joined to participate with other organizations to advance the field of accessibility.

This commitment supports HP’s accessibility goal of designing, producing, and marketing products and

services that people with disabilities can effectively use.

IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn

from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join

the online community, sign up for newsletters, and learn about membership options.

Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate,

express themselves, and connect with the world using technology. HP is committed to increasing accessibility

awareness within HP and with our customers and partners.

Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or

any other assistive technology to help with your specific situation—a variety of assistive technologies make

HP products easier to use. How do you choose?

Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create

independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,

and improve the functional capabilities of electronic and information technology.

You can choose from many AT products. Your AT assessment should allow you to evaluate several products,

answer your questions, and facilitate your selection of the best solution for your situation. You will find that

professionals qualified to do AT assessments come from many fields, including those licensed or certified in

physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,

while not certified or licensed, can also provide evaluation information. You will want to ask about the

individual's experience, expertise, and fees to determine if they are appropriate for your needs.

Accessibility for HP products

These links provide information about accessibility features and assistive technology, if applicable, included

in various HP products. These resources will help you select the specific assistive technology features and

products most appropriate for your situation.

●

●

●

●

●

●

●

●

HP Elite x3–Accessibility Options (Windows 10 Mobile)

HP PCs–Windows 7 Accessibility Options

HP PCs–Windows 8 Accessibility Options

HP PC’s–Windows 10 Accessibility Options

HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)

HP SlateBook PCs–Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean)

HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome

OS)

HP Shopping–peripherals for HP products

48

Chapter 14 Accessibility

If you need additional support with the accessibility features on your HP product, see Contacting support

on page 51.

Additional links to external partners and suppliers that may provide additional assistance:

Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office)

Google Products accessibility information (Android, Chrome, Google Apps)

Assistive Technologies sorted by impairment type

Assistive Technology Industry Association (ATIA)

Standards and legislation

Countries worldwide are enacting regulations to improve access to products and services for persons with

disabilities. These regulations are historically applicable to telecommunications products and services, PCs

and printers with certain communications and video playback features, their associated user documentation,

and their customer support.

Standards

The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address

access to information and communication technology (ICT) for people with physical, sensory, or cognitive

disabilities.

The standards contain technical criteria specific to various types of technologies, as well as performance-

based requirements which focus on functional capabilities of covered products. Specific criteria cover

software applications and operating systems, web-based information and applications, computers,

telecommunications products, video and multimedia, and self-contained closed products.

Mandate 376 – EN 301 549

The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public

procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT products

and services, with a description of the test procedures and evaluation methodology for each requirement.

Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web

designers and developers create sites that better meet the needs of people with disabilities or age-related

limitations.

WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web

applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers

flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.

WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,

physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0

provides characteristics of accessible content:

Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of

presentation, and color contrast)

Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and

navigability)

●

●

●

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●

Standards and legislation

49

Understandable (by addressing readability, predictability, and input assistance)

Robust (for instance, by addressing compatibility with assistive technologies)

Legislation and regulations

Accessibility of IT and information has become an area of increasing legislative importance. These links

provide information about key legislation, regulations, and standards.

United States

Canada

Europe

Australia

Worldwide

●

●

●

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●

●

●

●

●

●

●

●

●

●

●

●

●

Useful accessibility resources and links

These organizations, institutions, and resources might be good sources of information about disabilities and

age-related limitations.

NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP

assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page

does not imply endorsement by HP.

Organizations

These organizations are a few of the many that provide information about disabilities and age-related

limitations.

American Association of People with Disabilities (AAPD)

The Association of Assistive Technology Act Programs (ATAP)

Hearing Loss Association of America (HLAA)

Information Technology Technical Assistance and Training Center (ITTATC)

Lighthouse International

National Association of the Deaf

National Federation of the Blind

Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)

Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)

W3C Web Accessibility Initiative (WAI)

Educational institutions

Many educational institutions, including these examples, provide information about disabilities and age-

related limitations.

50

Chapter 14 Accessibility

●

●

●

●

●

●

●

●

●

●

●

California State University, Northridge, Center on Disabilities (CSUN)

University of Wisconsin - Madison, Trace Center

University of Minnesota computer accommodations program

Other disability resources

Many resources, including these examples, provide information about disabilities and age-related limitations.

ADA (Americans with Disabilities Act) Technical Assistance Program

ILO Global Business and Disability network

EnableMart

European Disability Forum

Job Accommodation Network

Microsoft Enable

HP links

Our contact webform

HP comfort and safety guide

HP public sector sales

Contacting support

These HP-specific links provide information that relates to disabilities and age-related limitations.

HP offers technical support and assistance with accessibility options for customers with disabilities.

NOTE: Support is in English only.

Customers who are deaf or hard of hearing who have questions about technical support or accessibility

of HP products:

Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain

Time.

Customers with other disabilities or age-related limitations who have questions about technical support

or accessibility of HP products, choose one of the following options:

Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.

Complete the Contact form for people with disabilities or age-related limitations.

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–

–

Contacting support

51

Index

A

accessibility 47

accessibility needs assessment 48

action keys 11

identifying 11

keyboard backlight 12

mute 12

next 12

pause 12

play 12

privacy screen 11

screen brightness 12

speaker volume 12

using 11

wireless 12

Action keys, identifying 11

administrator password 32

airplane mode key 16

antivirus software 34

assistive technology (AT)

finding 48

purpose 47

AT (assistive technology)

finding 48

purpose 47

audio 24

adjusting volume 12

sound settings 24

audio-out (headphone)/audio-in

(microphone) combo jack,

identifying 4

B

backup, creating 40

backups 40

battery

conserving power 29

discharging 29

factory-sealed 30, 32

low battery levels 29

resolving low battery level 29,

30

battery charge 29

battery light 3, 4

battery power 28

52

Index

BIOS

updating 41

Bluetooth device 16, 18

Bluetooth label 13

bottom 13

buttons

digital pen 10

digital pen, pairing 10

left touchpad 7

power 9

right touchpad 7

C

camera 5

identifying 5

using 24

camera light, identifying 5

camera privacy cover

using 24

camera privacy cover, identifying 5

caps lock light, identifying 8

caring for your computer 36

cleaning your computer 36

disinfecting 37

removing dirt and debris 37

components

display 5

keyboard area 6

left side 4

right side 3

Computer Setup

BIOS administrator password

32, 33, 34

navigating and selecting 41

starting 41

connecting to a WLAN 17

corporate WLAN connection 17

critical battery level 29

customer support, accessibility 51

D

data transfer 25

digital pen

pairing button 10

digital pen buttons, identifying 10

digital pen light, identifying 10

digital pen pairing button,

identifying 10

Disk Cleanup software 36

Disk Defragmenter software 36

display components 5

E

electrostatic discharge 46

esc key, identifying 11

eSIM 18

external power, using 30

F

factory-sealed battery 30, 32

firewall software 34

fn key, identifying 11

fn lock light, identifying 8

four-finger swipe touchpad gesture

22

four-finger tap touchpad gesture 22

G

gesture 22

GPS 18

H

hardware, locating 3

high-definition devices, connecting

25

hot keys

break 13

pause 13

programming query 13

using 13

HP Assistive Policy 47

HP Fast Charge 29

HP PC Hardware Diagnostics UEFI

downloading 42

starting 42

using 42

HP resources 1

I

initiating Sleep 27

input power 44

internal microphones, identifying 5

International Association of

Accessibility Professionals 48

mute volume action key 12

N

next track action key 12

J

jacks

O

one-finger slide touch screen

49

audio-out (headphone)/audio-in

gesture 23

(microphone) combo 4

operating environment 44

K

keyboard and optional mouse

P

passwords

using 23

keyboard backlight

action key 12

keys

action 11

esc 11

fn 11

Windows 11

keys,

action 11

L

labels

Bluetooth 13

regulatory 13

serial number 13

service 13

wireless certification 13

WLAN 13

left side components 4

lights

AC adapter and battery 3, 4

battery 3, 4

camera 5

caps lock 8

digital pen 10

fn lock 8

power 8

privacy key 8

low battery level 29

administrator 32

BIOS administrator 32, 33, 34

user 32

pause action key 12

pen pocket, identifying 10

play action key 12

ports

USB Type-C 3, 4, 25

power

battery 28

external 30

power button, identifying 9

power icon, using 28

power lights 8

power settings, using 28

precision touchpad

using 20

precision touchpad gestures

four-finger swipe 22

four-finger tap 22

three-finger swipe 22

three-finger tap 21

two-finger slide 21

two-finger tap 21

privacy key light 8

privacy screen action key,

identifying 11

product name and number,

computer 13

M

maintenance

Disk Cleanup 36

Disk Defragmenter 36

updating programs and drivers

36

managing power 27

Miracast 25

R

recovery 40

recovery media 40

creating using Windows tools 40

regulatory information

regulatory label 13

wireless certification labels 13

resources, accessibility 50

restoring 40

right side components 3

S

screen brightness action keys 12

Section 508 accessibility standards

serial number, computer 13

service labels, locating 13

setup utility

navigating and selecting 41

shipping the computer 38

shutdown 28

SIM card tray, identifying 9

SIM card, correct size 15

SIM card, inserting 14, 15

Sleep

exiting 27

initiating 27

Sleep, initiating 27

software

antivirus 34

Disk Cleanup 36

Disk Defragmenter 36

firewall 34

software installed, locating 3

software updates, installing 35

sound. See audio

sound settings, using 24

speaker volume action keys 12

speaker, identifying 4

speakers, identifying 9

special keys, using 10

standards and legislation,

accessibility 49

system restore 40

system restore point, creating 40

T

tap touchpad and touch screen

three-finger tap touchpad gesture

gesture 20

gesture 22

21

touch screen gestures

one-finger slide 23

touchpad

settings 6

using 20

public WLAN connection 17

three-finger swipe touchpad

Index

53

wireless button 16

wireless certification label 13

wireless controls

button 16

operating system 16

wireless key 16

wireless light 16

wireless network (WLAN)

connecting 17

corporate WLAN connection 17

functional range 17

public WLAN connection 17

WLAN antennas, identifying 5

WLAN device 13

WLAN label 13

WWAN antennas, identifying 5

WWAN device 16, 17

touchpad and touch screen gestures

tap 20

two-finger pinch zoom 20

touchpad buttons

identifying 7

touchpad gestures

four-finger swipe 22

four-finger tap 22

three-finger swipe 22

three-finger tap 21

two-finger slide 21

two-finger tap 21

touchpad zone, identifying 7

transfer data 25

traveling with the computer 13, 38

turning off the computer 28

two-finger pinch zoom touchpad and

touch screen gesture 20

two-finger slide touchpad gesture

21

two-finger tap touchpad gesture 21

U

unresponsive system 28

updating programs and drivers 36

USB Type-C port, connecting 25

USB Type-C port, identifying 3, 4

user password 32

using passwords 31

using the keyboard and optional

mouse 23

using the touchpad 20

wireless displays 25

V

video 25

volume

W

Windows

adjusting 12

mute 12

backup 40

recovery media 40

system restore point 40

Windows Hello

using 34

Windows key, identifying 11

Windows tools, using 40

wireless action key 12

wireless antennas, identifying 5

54

Index



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E-Label Information 1. The information that will be displayed on the e-label and information that will remain in the user manual is shown below:

Information FCC ID , IC ID 15.19 statement (This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.) on E-label Yes No In Manual No Yes Class A/B Digital Device user manual statements No Yes Images of the e-label screen are provided below:

1 2. Users are able to access the information in no more than three steps in a devices menu. The actual Steps are: Choose esc or F10 > Advanced > Electronic Labels No special access codes or permissions are required to go through the above steps beyond entering a user-defined password to protect against unauthorized access to the device. 3. The information is stored on the device, no special accessories or supplemental plug-ins

(e.g., a SIM/USIM card) are required to access the information. Yes. 4. Users are provided specific instructions on how to access the information. The above information must be programmed by the responsible party and the information must be secured in such a manner that third-parties cannot modify it. The e-label information is pre-programmed by the manufacturer. The user cannot modify the e-label 6. When e-labeling is used, a physical temporary label is also required on the product, or a label on the packaging, at the time of importation, marketing, and sales. The physical label will be on the packaging box. Yes. formation. 5. 2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Third Party Confidentiality Letter Federal Communications Commission Office of Engineering and Technology Laboratory Division 7435 Oakland Mills Rd Columbia MD 21046-1609 Date November 6, 2020 Subject: Third Party Confidentiality Request for Exhibits under FCC ID: B94-C09CWLM To Whom It May Concern:

Pursuant of Section 0.457 and 0.459 of the Commissions Rules and KDB 726920 D01 Confidentiality Request Procedures, we hereby request that the exhibits listed below, submitted in support of the certification application for FCC ID: B94-C09CWLM, be withheld permanently from public disclosure:

Exhibit Type Schematics Block Diagram Parts List File Name Murata_Type1VF_Module_Circuit_101420.pdf Murata_Type1VF_datasheet_SP-

8D1VF_H()_101420(including Block diagram).pdf Murata Type1VF BOM List 101420.pdf The above exhibits, owned solely by Murata Manufacturing Co.,Ltd contain trade secrets and proprietary information not customarily release to the public. The public disclosure of these materials may be harmful to Murata Manufacturing Co.,Ltd and provide unjustified benefits to its competitors. Grantee of FCC ID: B94-C09CWLM is authorized to reference these exhibits in its application but not authorized to access them. Timco Engineering, Inc., as a TCB, is authorized to access these exhibits and include them in the filing for FCC ID: B94-C09CWLM under permanent confidentiality. Best Regards, ______________________ Contact Name: Takahiro Watanabe E-mail address: twata@murata.com Page 1 of 1