ViVOpayKioskIII UserManual 80136500001Rev.E ViVOpayKioskIIIUserManual Copyright Copyright2017,InternationalTechnologiesandSystemsCorporation.Allrightsreserved. IDTECH 10721WalkerStreet Cypress,CA90630 USA Thisdocument,aswellasthehardwareandsoftwareitdescribes,isfurnishedunderlicense andmayonlybeusedinaccordancewiththetermsofsuchlicense.Thecontentofthispaper isfurnishedforinformationaluse,subjecttochangewithoutnotice,andnottobeconstrued asacommitmentbyIDTECH.IDTECHassumesnoresponsibilityorliabilityforanyerrorsor inaccuraciesthatmayappearinthisdocument. Exceptaspermittedbysuchlicense,nopartofthispublicationmaybereproducedor transmittedbyelectronic,mechanical,recorded,oranyothermethod,ortranslatedinto anotherlanguageorlanguageformwithouttheexpresswrittenconsentofIDTECH.ID TECHisaregisteredtrademarkofInternationalTechnologiesandSystemsCorporation. ViVOpayandValuethroughInnovationaretrademarksofInternationalTechnologiesand SystemsCorporation.Othertrademarksarethepropertyoftherespectiveowner. WarrantyDisclaimer:Theservicesandhardwareareprovided"asis"and"asavailable,"and theuseoftheseservicesandhardwareareattheusersownrisk.IDTECHdoesnotmake,and herebydisclaims,anyandallotherexpressorimpliedwarranties,including,butnotlimitedto warrantiesofmerchantability,title,fitnessforaparticularpurpose,andanywarrantiesarising fromanycourseofdealing,usage,ortradepractice.IDTECHdoesnotwarrantthatthe servicesorhardwarewillbeuninterrupted,errorfree,orcompletelysecure. Page2of24 ViVOpayKioskIIIUserManual FCCRegulatoryCompliance NoticesClassBEquipment ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotection againstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcan radiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions, maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethat interferencewillnotoccurinaparticularinstallation.Thisdevicecomplieswithpart15oftheFCC rules.Operationissubjecttotwoconditions:(1)Thisdevicemaynotcauseharmfulinterference, and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause undesiredoperation. Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbe determinedbyturningtheequipmentoffandon,theuserisencouragedtotryandcorrectthe interferencebyoneormoreofthefollowingmeasures:
Reorientorrelocatethereceivingantenna. Increasetheseparationbetweentheequipmentandthereceiver. Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiveris connected. Consultthedealeroranexperiencedradio/TVtechnicianforhelp. ChangesormodificationstotheViVOpayKioskIIInotexpresslyapprovedbyIDTECHcould voidtheuser'sauthoritytooperatetheViVOpayKioskIII. ICComplianceWarning Operationissubjecttotwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and
(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause undesiredoperation. CautionsandWarnings Caution:TheViVOpayKioskIIIshouldbemounted12feetawayfromother ViVOpayKioskIIIs.Canbeadjustedbasedonlanesetup. Caution:DangerofExplosionifbatteryisincorrectlyreplaced.Replaceonlywith sameorequivalenttyperecommendedbythemanufacturer.Discardused batteriesaccordingtothemanufacturersinstructions. Warning:Avoidcloseproximitytoradiotransmitterswhichmayreducetheability ofthereader. Page3of24 ViVOpayKioskIIIUserManual TableofContents 2.3 2.2.1 2.1 2.2 1.1 1.2 1.3 1. Overview..............................................................................................................5 Features..........................................................................................................................5 ViVOpayKioskIIISpecifications......................................................................................7 CertificationsandApprovals..........................................................................................8 2. KioskIIIInstallation..............................................................................................9 PartsList.........................................................................................................................9 MountingtheViVOpayKioskIIIExternalAntenna.........................................................9 FlushMountingtheSquareBezelAntenna.........................................................12 MountingtheViVOpayKioskIIIController..................................................................12 MountingtheViVOpayKioskIIIControllerUsingScrews....................................12 MountingtheViVOpayKioskIIIControllerUsingMountingTape......................13 AttachingtheCablesfromtheAntennatotheController...........................................13 ConnectingtoUSBPower............................................................................................14 ConnectingtotheDataPort.........................................................................................15 UsingtheViVOpayKioskIIItoMakeaPurchase..........................................................17 PresentingCardsorNFCPhones...........................................................................................17 MakingaPurchase.......................................................................................................17 3. InstallationPoints...............................................................................................17 4. RFInterference...................................................................................................18 FirmwareUpgrade..............................................................................................19 5. 5.1Preparation....................................................................................................................19 Troubleshooting.................................................................................................22 2.4 2.5 2.6 2.7 2.3.1 2.3.2 2.8 6. Page4of24 ViVOpayKioskIIIUserManual 1. Overview TheViVOpayKioskIIIisacompactstandalonecontactlessreaderdesignedtosupportcontactless transactionsbasedonISO18092,ISO14443TypeA/TypeB/MiFarecompatiblecards,fobsand tags,aswellasNFCphones.TheViVOpayKioskIIIiscomprisedofacompactcontrollermodule andanantennamodulepackagedindividually.Thistwopartdesignallowsthecontrollermodule tobeinstalledwithinthecabinetryofakioskwhiletheantennaisinstalledseparatelyonan exteriorsurfacewithaphysicalseparationofuptoonemeter.Thecontrollerhastwoversions:
nonSREDandSRED.Theantennaisavailablewithasquareorangledbezel. TheViVOpayKioskIIIsupportsUSBandserialRS232hostcommunicationusingtheprotocol definedintheNEOInterfaceDevelopersGuide.Thiscomprehensiveguidedescribesallofthe firmwarecommandsandotherfeaturesavailableinNEOseriesdevices;itistheauthoritative sourcefortechnicalinformationofinteresttosystemsintegrators.(ContactyourIDTECH representativetoobtainacopyofthisguide,whichisavailableunderNDA.)Note,also,thata featurerichWindowsbasedUniversalSDKisalsoavailabletoaidrapiddevelopmentof applicationsthattalktoKioskIII. BesuretochecktheDownloadslinkontheIDTECHpublicKnowledgeBaseat https://atlassian.idtechproducts.com/confluence/display/KB/Knowledge+Base++Homeforthe latestproductdownloads. TheViVOpayKioskIIIisdesignedtosupportawideinputpowerrange.Bothdataandpowercan besuppliedviaasinglecabletoreducetheeffortandcomplexityofinstallation. Features 1.1 TheViVOpayKioskIIIsupportsthefollowingtransactiontypes:
ISO/IEC14443TypeAandB ISO18092 ISO21481(PCD&NFC) efficiencies. Implementations:Retaillocations,hospitality,carrental,andmuchmore. o o o o Speed:Enablesquicktransactionsimprovingstoreproductivityandoperational o o ConsumerIntuitive:EquippedwithLEDsandsoundtoprovidevisualandaudible o Secure:Provideshighlysecuretransactionswhetherfinancial,prepaid,loyalty,or o 32bitMicrocontrollerwithamplememorycapableofsupportingfuture o Smallantennaflushmountedonexternalcabinetrywithsquareorangledbezel o Internalmountedcontrollerboardwith1metercontroller/antennaseparation o SREDVersionONLY2SAMslots giftcards.CryptodataprocessingforcontactlessEMVcards. cuestoenablesmoothandseamlesstransactions. applicationupgrades Thisdocumentassumesthatusersarefamiliarwiththeirhostsystemsandallrelatedfunctions. Page5of24 ViVOpayKioskIIIUserManual ComparisonofSRED(SecureReadingandExchangeofData)versionofKioskIIIwithnon SRED(standardor'NSRED')version:
Feature NSRED(Standard) SRED 0201command(non encryptedActivate Transaction) 0240command
(encryptioncompatible ActivateTransaction) 0300command 0340command EncryptionSwitch
(C736/37commands) Supported(unlessencryptionis turnedon) Notsupported Supportsplaintextoutputand encryptedoutput 0300commandnotsupportedif encryptionisenabled Supportsplaintextoutput. Onlysupportsencryptedoutput Notsupportedatanytime Onlysupportsencryptedoutput Yes No MACKey Notsupported EncryptionType AESandTDESavailable Supported TDESonly SREDusesonlyTDEStoencrypt transactionsensitivedatatomeetPCI requirements SAM Notsupported Supported PassThroughMode Output AlwaysPlaintext USB BurstModesetting FWversion SelfCheck VID:0x0ACD PID:0x3710 IfMSD/EMVencryptionisON andDataKeyexists,thenreader isinencryptionmode,andBurst Modeisforcedtobeoff. KioskIIIVX.YY.ZZZ 1.Supportsselfcheckwhen powerison. 2.Noperiodic24hourselfcheck TamperDetectionand DataZeroization Notsupported 1.Outputplaintextifnosensitivedata. 2.Accordingtowhitelist:
a.IftheAIDisinwhitelist,output plaintextmessage. b.IftheAIDisnotinthewhitelist,no output. VID:0x0ACD PID:0x2830 BurstModealwaysoff. KioskIIIVX.YY.ZZZ.S 1.Supportselfcheckwhenpoweron. 2.Supportsperiodic24hourselfcheck Supported.Ifdeviceistampered,reader willeraseallsensitivedataandenter deactivatedstate.(Unitwillthendo nothingexceptkeepbeepingandwaiting foractivatecommands.) Page6of24 ViVOpayKioskIIIUserManual ViVOpayKioskIIISpecifications 1.2 Hardware MTBF 500,000hoursbasedonTelcordiaTechnologiesSR332modeledat 40C. TransmitterFrequency 13.56MHz+/0.01%
TransmitterModulation ReceiverSubcarrier Frequency ReceiverSubcarrierData ISO144432TypeA Rise/FallTime:23sec.Rise,<1secfall ISO144432TypeB Rise/FallTime:<2sec.each;8%14%ASK ISO18092 ISO21481(PCD&NFC) 847.5KHz ISO144432TypeA:ModifiedManchester ISO144432TypeB:NRZL,BPSK ISO18092 ISO21481(PCD&NFC) TypicalReadRange 46cm(1.5to2.3inches) Physical Controller Length 105mm(4.13inches) Width 76.2mm(3.00inches) Depth 22.5mm(0.88inches) SquareBezelAntenna Length 75.1mm(2.95inches) Width 60mm(2.36inches) Depth 17.62mm(0.69inches) AngledBezelAntenna Length 96.2(3.787inches) Width 82.3(3.24inches) Depth 17.62mm(0.69inches) Environmental Antenna Page7of24 ViVOpayKioskIIIUserManual OperatingTemperature 25Cto70C(13Fto158F),maxchangeof10Cperhour StorageTemperature 40Cto85C(40Fto185F) OperatingHumidity 10%to90%noncondensing StorageHumidity 10%to90%noncondensing,duration3months TransitHumidity 5%to95%noncondensing,duration1week OperatingEnvironment Waterresistantforindoorandoutdooruse IKRating IPRating Controller IK8 IP65 OperatingTemperature 25Cto70C(13Fto158F),maxchangeof10Cperhour StorageTemperature 40Cto85C(40Fto185F)nonSRED 30Cto85C(22Fto185F)SRED OperatingHumidity 10%to90%noncondensing StorageHumidity 10%to90%noncondensing,duration3months TransitHumidity 5%to95%noncondensing,duration1week OperatingEnvironment Waterresistantforindoorandoutdooruse Electrical ReaderInputVoltage
+7.5Vto36VDC PLEASENOTE:ForULcompliance.Inputvoltageneedstobebelow 30VDC WorkingCurrent Ratedpower Maximumfieldstrength
<500mA
<1000Mw 2.6dBuA/mat3m CertificationsandApprovals 1.3 ViVOpayKioskIIIsupportsthefollowingcontactlesspaymentapplicationsandmobile payments:
AmericanExpressExpressPay3.0 DiscoverDPAS1.0 InteracFlashv1.5 MasterCardPayPass/MChip3.0.2 VisaVCPS2.1.3MSD,qVSDCandIRWIN Mifare AndroidPay,ApplePay,SamsungPay&otherMobileWallets ApplePayVAS&AndroidPaySmartTapmobileLoyaltyPrograms Page8of24 ViVOpayKioskIIIUserManual 2. KioskIIIInstallation ThissectionprovidesinformationonhowtoinstalltheViVOpayKioskIIIonakiosk. PartsList 2.1 VerifythatyouhavethefollowinghardwarefortheinstallationoftheViVOpayKioskIII:
ViVOpayKioskIIIController(eithernonSREDorSRED) ViVOpayKioskIIIAntenna(eitherstandardorangledbezel) AntennatoControllercables(80136204001&80136218001whichareincludedwiththe ViVOpayKioskIIItoECR/POScable(customersupplied).ThiscouldbeUSBorserialcable, basedonthehostmachine. DrillTemplatefortheantenna(PN80136500001) antenna) Standard Bezel Antenna SRED Controller Angled Bezel Antenna Non-SRED Controller 2.2 MountingtheViVOpayKioskIIIExternalAntenna Usethefollowinginstructionstomounttheantennaontheexteriorofakiosk:
Note:VerifytheorientationoftheViVOpayKioskIIIAntennabeforemarkinganddrillingtheholes. Thetwolargerholesshouldbelocatedtowardsthetopofthemountinglocationtoensurethatthe ViVOpayKioskIIIAntennaisorientedcorrectlywiththeLEDsatthetop. 1. UsingtheDrillTemplate(PN80136500001andpackagedinsideantennabox)forthe antenna,locateandmarkthefour4.4mm(0.173inch)mountingholes. Page9of24 ViVOpayKioskIIIUserManual 2. UsingtheDrillTemplate,locateandmarkthetwo14.0mm(0.551inches)accessholes
(usedforconnectingtheantennapowerandtheLEDpoweranddatacabletothe ViVOpayKioskIII). 3. Drillthefour4.4mm(0.173)mountingholesusinganumber17drillbit. 4. Drillthetwo14.0mm(0.551inch)holesusinga35/64drillbit. 5. Removethenutsfromthefourmountingscrews. 6. Routetheendofthecable(80136204001)withtheRJ45connectorthroughtheleft14.0 mm(0.551inch)holeintothekiosk.Makesurethatthefrontoftheantennawillbe properlyoriented(notupsidedown)onthekioskbeforeinsertingthefourscrewsintothe mountingholes. Page10of24 7. AlignthefourscrewswiththemountingholesandattachtheViVOpayKioskIIItothe outsidesurface.Makesurethatthecableisnotpinchedorbinding. ViVOpayKioskIIIUserManual Standard Bezel Antenna Angled Bezel Antenna 8. UsethefournutstosecuretheViVOpayKioskIIItotheoutsidesurfaceofthekiosk. MakesuretotightenthenutssecurelysothattheViVOpayKioskIIIdoesnotmoveon theoutsidesurfaceofthekiosk. IfyouareinstallingtheAngledBezelAntenna,tightenthenutsto57in/lbs.foragood weatherseal. 9. AttachtheendofthecablewiththeSMBconnectorthroughtheright14.0mm(0.551 inch)holeandattachittothesocketonthebackoftheViVOpayKioskIIIantenna.The SMBconnectorpushesontothesocketontheantenna. Page11of24 ViVOpayKioskIIIUserManual 10. AttachtheRJ45connectorcomingfromtheViVOpayKioskIIIAntennatotheRJ45 receptacleonthe80136204001cable. 2.2.1 FlushMountingtheSquareBezelAntenna TheRFfieldoftheantennaissensitivetotheproximityofmetal.Ifyouareflushmountingthe antennainametalsurfaceorbezel,youhavethreeoptions:
MountwiththeRFemittingsurfaceoftheantennaatleast1cmforwardofanymetal. MountwiththeRFemittingsurfaceoftheantennaatleast1cmbehindanymetal.Thiswill reducetheeffectiverangeoftheantenna. Mountflushwiththemetalbutallowaminimumof1cmspacingbetweentheantennaand themetal. Inallcases,testtheantennamountingbeforeengaginginafullscaleinstallation. 2.3 MountingtheViVOpayKioskIIIController Note:TheViVOpayKioskIIIControllermustbemountedwithin1meteroftheantenna.Ifthe antennaismountedofasurfacethatopens(suchasadoor),makesurethecontrollerand antennaarecloseenoughthatthereisnotensiononthecablewhentheenclosureisopen. Ifitisacceptable,theinstallercandrillfourholesformountingthecontrollerifscrewheadscan appearontheoutsideofthekiosk.Inthiscase,itwouldbeadvisabletousesecurityscrewsto preventtamperingwiththescrews. Ifdrillingadditionalholesontheoutsideofthekiosksurfaceisnotacceptable,theinstallercanuse doublesidedtapetomountthecontrollertoanycleansurface. 2.3.1 MountingtheViVOpayKioskIIIControllerUsingScrews 1. PositiontheViVOpayKioskIIIControllerontheinteriorofthekioskmakingsurethat thereissufficientroomfortheantennamountingsurfacetobefullyopened. Page12of24 ViVOpayKioskIIIUserManual 2. Locatethefour4.4mm(0.173inch)mountingholesbyholdingtheViVOpayKioskIII Controllerinpositionandmarktheholes.Thefollowingdiagramshowsthespacingon theholestobedrilledformountingtheViVOpayKioskIIIController. 63.50 [ 2.500 ]
3. Drillthefour4.4mm(0.173)mountingholesusinganumber17drillbit. 4. UsefourscrewsandnutstomounttheViVOpayKioskIIIControllertothekiosksurface.
(Mountingscrewsarenotprovidedandmustbesuppliedbytheinstaller.) 5. TightenthenutstoholdtheViVOpayKioskIIIControllerinpositionsothatitdoesnot move. 2.3.2 MountingtheViVOpayKioskIIIControllerUsingMountingTape 1. PositiontheViVOpayKioskIIIControllerontheinteriorofthekioskmakingsurethat thereissufficientroomfortheantennamountingsurfacetobefullyopened. 2. Attachdoublesidedtapetothemountingsurface. 3. PositiontheViVOpayKioskIIIControlleroverthemountingtapeandgentlyapply pressuretoholdthecontrollerinposition. 2.4 AttachingtheCablesfromtheAntennatotheController 1. AttachtheSMBendofthecable(80136204001)fromtheantennatotheViVOpayKioskIII controller nonSREDController SREDController Page13of24 ViVOpayKioskIIIUserManual 2. Attachtheotherendofthecable(80136204001)fromtheantennatotheViVOpayKiosk IIIController. NonSREDController SREDController Note:Verifythatthepolarizinglugontheendofthedatacableis facingtowardsthetopoftheViVOpayKioskIIIController(away fromthemountingplate)beforeinsertingthecable.Ifthecableis installedincorrectly(upsidedown),itwillapplythewrongpolarity totheLEDsanddamagethem. ConnectingtoUSBPower 2.5 TheKIOSKIIIcanbepoweredthroughtheserialcommunicationsportorthetwosocketpower connector.IfyouareusingUSBdatacommunications,youmustpowertheKIOSKIIIthoughthe twosocketpowerconnector. Connect+7.5to45VDCtothewhitetwosocketMolexconnector(matingconnectorMolexP/N 0039012020with5556seriescrimps)ortopins1and2oftheRS232connector(seenextsection). NonSRED Pin 2 - Ground Pin 1 - +7.5v to 45VDC Page14of24 SRED ViVOpayKioskIIIUserManual Pin 2 - Ground Pin 1 - +7.5v to 45VDC ConnectingtotheDataPort 2.6 TheKioskIIIhastwodataconnectionsoptions:USBthroughtheUSBconnectorandRS232through the14pinMolexconnector. NonSRED RS-232 Port SRED RS-232 Port TheRS232porthasthefollowingpinouts:
Pin Description 1 3 5 7 9 11 13 Noconnection Powerground Powerground Noconnection Reserved Signalground RS232Tx Pin 2 4 6 8 10 12 14 USB Port Description
+7.5vto45VDC
+7.5vto45VDC Reserved Reserved Signalground RS232Rx Reserved USB Port Page15of24 ViVOpayKioskIIIUserManual TobuildyourownRS232cable,useMolexfemaleconnectorpartnumber0511101451with 50394seriescrimps(seewww.molex.comformoreinformation).Pin1isindicatedbyatriangle
(diagramissocketsideviewoffemaleconnector).IfyouarepoweringtheKioskIIIfromthis connector,wirethetwopowerpins(pins2and4)togetherandthetwopowergroundpins together(pins1and3). Page16of24 ViVOpayKioskIIIUserManual 2.7 UsingtheViVOpayKioskIIItoMakeaPurchase PresentingCardsorNFCPhones TheViVOpayKioskIIIallowsforcredit/debitcardpurchasesusingContactlesstechnology. Presentthecard/phoneincloseproximitytothefrontportionoftheantennamodule.Present thecard/phonesothatmaximumsurfaceareaisparalleltotheantennamoduleasshownbelow. TheantennashouldbeepandallfourgreenLEDsshouldilluminatebrieflytoindicateasuccessful test. Thisteststheantenna'sabilitytoreadtheContactlesstestcard.Ifunsuccessful,therewillbeno reactionfromthereader.IfyouuseatestcardandtheKioskIIIantennaisattachedtotheKiosk IIIController,adummytransactioncanbetested.Thetransactionwillnotbeauthorizedandwill comebackwitharesponse,butwillatleasttestforendtoendconnectivity. 2.8 MakingaPurchase 1. Afterthetransactionhasbeenenteredonthekioskcontrolpanel,thecustomershould presenttheircard/fob/phoneincloseproximitysothatmaximumsurfaceareaisparallelto theantenna. AsinglebeepandallfourLEDsbrieflyflashingindicatesthecard/fob/phonehasbeenread correctly. 3. InstallationPoints TheKioskIIIisdesignedtobemountedonametalsurfaceandincloseproximitytoany internalmotorsandelectricaldevicesthatmaybeoperatinginsidethekiosk.However,the KioskIIIissusceptibletoRFandelectromagneticinterference.Itisimportantthattheunit notbemountednear(within3or4feet)largeelectricmotors,computerUPSsystems, microwavetransmitters,antitheftdevices,radiotransmitters,communicationsequipment andsoon. CloseproximityofmetaltotheRFemittingendoftheantennacangreatlyreducetherange oftheantenna.SeetheprecautionsdescribedinFlushMountingtheKioskIIIAntenna. Page17of24 ViVOpayKioskIIIUserManual Tieallcablesneatlywithnyloncabletiesandroutethemsothattheyareinaccessibleand invisibletocustomers.Labelthecableends,host,ViVOpayandpower,tosimplifyconnection testingorcomponentreplacement. TesttheKioskIIIinstallationusingatestcardtoperformanendtoendtransaction(thesame asanactualpurchaseontheKiosk).Thekioskcontrolpanelshoulddisplay"Requesting Authorization".Evenifthetransactionisdeclined(asitshouldbewithatestcard),itwill proveconnectivityallthewaythroughthesystem.Ifpossiblethestoremanagerorsome otherresponsiblepartyshouldtesteachKioskIIIonaregularbasis(perhapsatthestartof eachdayoratleastonceperweek)withatestcardtoensurecontinuedoperationand functionality.Ifthekioskisrebootedonaregularbasis(suchaseverynight)itisimportantto testthecontactlessreaderassoonaspossibleafterwardstoensurecontinuedcommunication tothekiosk. 4. RFInterference Q.WhydoIneedtoknowaboutRFinterference?
A.Contactlesspaymentusesradiofrequencytechnologytosendcarddatatoacontactless terminalreader. Q.HowcanRFinterferenceaffectcontactlesspayment?
A.RFinterferencecancausedataerrors.IfRFinterferenceispresent,contactlesspayment devicesmayoperateintermittentlyorinconsistently. Q.WheredoesRFinterferencecomefrom?
A.Radiofrequencyinterference(RFI)canoriginatefromawidenumberofsourcesatthe pointofsale(POS).SomeexamplesofsourcesofRFenergyandRFinterferenceinclude:
AM/FMradioandTVtransmitters 2wayradios,pagers Mobiletelephones Powerlines,transformers Medicalequipment Microwaves Electromechanicalswitches Q.WhatshouldIdoifIsuspectRFinterferenceexistsinmyenvironment?
A.BeginbyinspectingyourenvironmentforpossiblesourcesofRFinterference. Q.DoequipmentmanufacturerstesttheirdevicesforRFinterference?
A.ElectronicequipmentistestedforRFIsensitivitybythemanufacturers.Thesetestsare performedinacontrolledlaboratoryenvironmentandwilloftennotreplicatethetypesof devicesthatwouldbeencounteredinyourpointofsale(POS)environment. Q.WhatRFlevelswillimpactRFoperations?
A.FactorsthatcancauseRFinterferencevarycasebycase.Therearenosetrulesdefininga singleRFlevelthatwillcauseRFI.RFIdependsonthesensitivityoftheequipmentunder consideration,orhowlowaninterpretingsignalcanbeinthepresenceoftheequipmentand causeproblems. Page18of24 ViVOpayKioskIIIUserManual Equipmentcanbeparticularlysensitivetoverylowsignallevelsofonefrequencyandyetbe quiteimmunetohighsignallevelsofanotherfrequencysofrequencyisanimportantfactor. Someelectronicsystemcomponentsareinternallyshieldedandhaveaveryhighimmunityto interference;butgenerally,mostequipmenthasnotbeensoengineered. 5. FirmwareUpgrade TheKioskIIIcanbeupgradedusingeitherserialorUSBinterfaces. 5.1Preparation Toupdatethenewfirmwareyouwillneed:
PCwithavailableserialorUSBport KioskIIIwithaserialdatacableoraUSBcableattached Forserialdownloads:usecable220249200,220246300and140203500 ForUSBdownloads:220249200,80097208001oryourownMiniUSBcableand1402035 00 Firmwarefiles(includingBootLoaderfiles)forthedesiredfirmware 5.2 UploadingFirmwareforRS232orUSB 1. MoveKIOSKIII_EData.binandKIOSKIIIBootloaderUtility.exeintothesamefolder. 2. Check and confirm device is correctly connected to the power source and RS232/USB connection. If RS232 is the interface choice, then please close all software that is using the RS232 communication. 4. RunKIOSKIIIBootloaderUtility.exe,choosecommunicationtypeandparametersaccording 3. totheconnectioninterface. Forserialinterface,chooseCOMandBaudRateis19200(default). ForUSBinterface,chooseHIDandverifyVIDdisplaying1D5FandPIDdisplaying0100
(default). 5. ClicktheLoadbuttonthefirmwarewillbedownloadedintothedevice.WhenFirmware successfully downloaded appears on the utility, then the firmware has been successfully downloaded.TheUtilitycouldbeclosedatthattime. Page19of24 SerialInterface:
ViVOpayKioskIIIUserManual Page20of24 USBinterface:
ViVOpayKioskIIIUserManual Page21of24 ViVOpayKioskIIIUserManual 6. Troubleshooting TheViVOpayKioskIIIreadersarereliableandeasytotroubleshoot.Thecomponentsthatmay requiretroubleshootingincludethepowermodule(ifapplicable),thereader,andtheserialcable. Symptom PossibleCause Remedy GeneralIssues Readerdoesnot appeartobe poweredon(noLEDs arelit). Readernotpoweredon orincorrectvoltage. Improperuseofinternal powersupplyprovidedby thekiosk. Checkcableconnections. Verifythatpowerisonandcorrectvoltageand currentarepresent. Makesurethatthecorrectpinsareutilized. Makesurethatthepowerprovidediswithin thespecifiedrangeoftheKioskIIIreader. Makesurethatthecorrectpolarityisobserved. Formoreinformation,refertotheInput VoltageundertheElectricalspecification section. ReplacetheViVOpayKioskIII. Page22of24 ViVOpayKioskIIIUserManual Symptom PossibleCause Remedy ReadingCards/Phones LEDsdonotlightand beeperisnotaudible whencard/fob presented. Card/fob/phonenot properlypresented. RFinterference. Unsupportedcardused. Wrongfirmware(contact yourlocalsupport representative). Presentcard/fob/phoneclosertotheantenna, andensureitisparalleltothefaceofthe reader. Verifythatthecard/fob/phoneisvalid/current. Verifythatmetalisnotinterferingwiththe antenna. TestwithViVOcardContactlessTestCard partnumber241001503RevA. Tryadifferentcard/fob. Checktoseeifcard/fobisdamaged. Verifythatcorrectfirmwareisloadedonreader
(localsupportrepresentativeonly). Powercableplugisfullyinserted. ReplacetheViVOpayKioskIII. Page23of24 Somecards/fobsread, butnotall. Possiblebad card/fob. Unsupportedcard used. Wrongfirmware
(contactyourlocal support representative). ViVOpayKioskIIIUserManual Checktoseeifcard/fobisdamaged. Verifythatcorrectfirmwareisloadedonreader
(localsupportrepresentativeonly). CommunicationtoKiosk Nodataisreceived,or dataisgarbled. Faultyorincorrect cableconnections. Checkthatthecableconnectionissecureand inthecorrectportonthekioskIII. LoadFirmware Firmwareloading softwareindicateopen RS232failed Firmwareloading softwareindicateLoad firmwarefailed Firmwareloading softwareindicateSend Commandfailed Deviceisnotwell connectedtoPC.Or othersoftwareisusing serialinterface Deviceisnotwell connectedtoPC Checkthecableconnection Closeothersoftwarewhichisusingserial interface Checkthecableconnection Bootloaderfirmwarein deviceisdestroyed contactyourlocalsupportrepresentativeto reloadmanufacturefirmware Ifyouareunabletoresolvetheproblem,pleasecontactsupport@idtechproducts.com
(sendinganemailtothisaddresswillautomaticallyopenasupportticket). Page24of24