ViVOpayVP6300 UserManual 80154502001Rev.A ViVOpayVP6300UserManual Copyright Copyright2017,InternationalTechnologiesandSystemsCorporation.Allrightsreserved. IDTECH 10721WalkerStreet Cypress,CA90630 USA Thisdocument,aswellasthehardwareandsoftwareitdescribes,isfurnishedunderlicense andmayonlybeusedinaccordancewiththetermsofsuchlicense.Thecontentofthispaper isfurnishedforinformationaluse,subjecttochangewithoutnotice,andnottobeconstrued asacommitmentbyIDTECH.IDTECHassumesnoresponsibilityorliabilityforanyerrorsor inaccuraciesthatmayappearinthisdocument. Exceptaspermittedbysuchlicense,nopartofthispublicationmaybereproducedor transmittedbyelectronic,mechanical,recorded,oranyothermethod,ortranslatedinto anotherlanguageorlanguageformwithouttheexpresswrittenconsentofIDTECH.ID TECHisaregisteredtrademarkofInternationalTechnologiesandSystemsCorporation. ViVOpayandValuethroughInnovationaretrademarksofInternationalTechnologiesand SystemsCorporation.Othertrademarksarethepropertyoftherespectiveowner. WarrantyDisclaimer:Theservicesandhardwareareprovided"asis"and"asavailable,"and theuseoftheseservicesandhardwareareattheusersownrisk.IDTECHdoesnotmake,and herebydisclaims,anyandallotherexpressorimpliedwarranties,including,butnotlimitedto warrantiesofmerchantability,title,fitnessforaparticularpurpose,andanywarrantiesarising fromanycourseofdealing,usage,ortradepractice.IDTECHdoesnotwarrantthatthe servicesorhardwarewillbeuninterrupted,errorfree,orcompletelysecure. 2 ViVOpayVP6300UserManual FCCRegulatoryCompliance NoticesClassBEquipment ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotection againstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcan radiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions, maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethat interferencewillnotoccurinaparticularinstallation.Thisdevicecomplieswithpart15oftheFCC rules.Operationissubjecttotwoconditions:(1)Thisdevicemaynotcauseharmfulinterference, and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause undesiredoperation. Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbe determinedbyturningtheequipmentoffandon,theuserisencouragedtotryandcorrectthe interferencebyoneormoreofthefollowingmeasures:
Reorientorrelocatethereceivingantenna. Increasetheseparationbetweentheequipmentandthereceiver. Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiveris connected. Consultthedealeroranexperiencedradio/TVtechnicianforhelp. ChangesormodificationstotheViVOpayVP6300notexpresslyapprovedbyIDTECHcould voidtheuser'sauthoritytooperatetheViVOpayVP6300. ICComplianceWarning Operationissubjecttotwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and
(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause undesiredoperation. CautionsandWarnings Caution:TheViVOpayVP6300shouldbemounted12feetawayfromother ViVOpayVP6300units.Canbeadjustedbasedonlanesetup. Caution:DangerofExplosionifbatteryisincorrectlyreplaced.Replaceonlywith sameorequivalenttyperecommendedbythemanufacturer.Discardused batteriesaccordingtothemanufacturersinstructions. Warning:Avoidcloseproximitytoradiotransmitterswhichmayreducetheability ofthereader. 3 ViVOpayVP6300UserManual TableofContents 1. Overview ................................................................................................................................................... 5 1.1 Features ........................................................................................................................................................... 7 ViVOpay VP6300: Approvals .................................................................................................................. 8 1.2 1.3 ViVOpay VP6300: Firmware ................................................................................................................... 8 1.4 ViVOpay VP6300: Physical/Mechanical Characteristics ........................................................... 10 1.5 ViVOpay 6300: Durability and Reliability Specs .......................................................................... 11 ViVOpay VP6300: Electrical Power Characteristics .................................................................... 11 1.6 1.7 ViVOpay VP6300: Environmental Characteristics ....................................................................... 11 1.8 ViVOpay VP6300 Contactless Specifications .................................................................................. 12 1.9 ViVOpay VP6300 Contact EMV Specifications ............................................................................... 12 ViVOpay VP6300 MSR Specifications ................................................................................................ 12 1.10 1.11 ViVOpay VP6300 Connectivity ............................................................................................................. 13 2. VP6300 Overall Layout ......................................................................................................................14 3. VP6300 Installation ............................................................................................................................14 3.1 Custom Wiring ............................................................................................................................................ 15 Parts List ........................................................................................................................................................ 16 3.2 3.3 Installation of Reader ............................................................................................................................... 16 3.4 Connecting to Power ................................................................................................................................ 18 3.5 Using the ViVOpay VP6300 to Make a Purchase .......................................................................... 18 Presenting Cards or NFC Phones .................................................................................................................... 18 4. Installation Points ...............................................................................................................................18 5. RF Interference .....................................................................................................................................19 Firmware Upgrade ..............................................................................................................................20 6. Preparation .............................................................................................................................................................. 20 7. Troubleshooting ..................................................................................................................................23 8. CFR 15.19 Labeling requirements 25 4 ViVOpayVP6300UserManual 1. Overview IDTECH'sViVOpayVP6300isacompact3in1creditcardreaderdesignedtosupportMSR
(magstripe),contactEMV,andcontactlesscardreading(usingNFCand/orRFID. TheViVOpayVP6300isdesignedtodeliverMSR,EMV,andcontactlesspaymentacceptancein unattendedpaymentscenarios,suchasParking,Fueling,ATM,Ticketing,andPaymentKiosks. Throughtheintegrated,highcontrastcolordigitaldisplay,customerscanbeguidedtotap,insert orswipetocompletetransactionsusingMasterCardPayPass,VisaVCPS,AmericanExpress ExpressPay,Discover.Theunitsupportsallpopulardigitalwallettechnologies,includingApple Pay(includingAppleVAS),AndroidPay,GoogleSmartTap,andSamsungPay. TheViVOpayVP6300iscertifiedtothelatestpaymentstandardsofEMV(Level1andLevel2) andPCI(5.x),andcomesinanSREDversionforscenariosrequiringthetamperresistanceand otherrequirementsofSRED. TheViVOpayVP6300 TheViVOpayVP6300supportsUSBandserial(RS232)hostcommunicationusingthecommand protocoldefinedintheNEOInterfaceDevelopersGuide.Thiscomprehensiveguidedescribesall ofthefirmwarecommandsandotherfeaturesavailableinIDTECH'scontactlesspaymentdevices;
itistheauthoritativesourcefortechnicalinformationofinteresttosystemsintegrators.(Contact yourIDTECHrepresentativetoobtainacopyofthisguide,whichisavailableunderNDA.)Note, also,thatafeaturerich,WindowsbasedUniversalSDKisavailabletoaidinrapiddevelopmentof applicationsthattalktotheVP6300. 5 ViVOpayVP6300UserManual BesuretochecktheDownloadslinkontheIDTECHpublicKnowledgeBaseat https://atlassian.idtechproducts.com/confluence/display/KB/Knowledge+Base++Homeforthe latestVP6300demos,utilities,SDKupdates,whitepapers,andotherdownloads,allofwhichare freelyavailablewithoutregistration. VP6300PCI/EMVCertified3in1Reader ModelNumber Description IDVV580801 IDVV580821 IDVV581801P IDVV581821P OptionalAccessories ModelNumber 80139201001 220001200 220246300 140203500 Unattendedhybridvendingreader(nonSRED);
0SAM;TDES;AMDV+Walletoverlay Unattendedhybridvendingreader(nonSRED);
2SAM;TDES;AMDV+Walletoverlay Unattendedhybridvendingreader;SRED;0 SAM;TDES:AMDV+Walletoverlay UnattendedhybridvendingreaderSRED;2 SAM;TDES;AMDV+Walletoverlay Description EvaluationCable USBCable(goeswiththeEvalcable) RS232Cable(connectswithEvalcable) USAPowerSupply 6 ViVOpayVP6300UserManual Features TheViVOpayVP6300supportsthefollowing:
Contactless:ISO/IEC14443TypeAandB ISO18092peertopeercommunication LEDs:
o 4greenLEDsatthetop o 1tricolorLEDindicatorforMSR o LEDindicatorforContactChipattheBottom JIS1andJISIIsupport ICCreader(bottomfacinginsertslot)withlandingcontact RS232&USBconnectivityoptions Programmablebeeperforaudiblecues Tamperdetection(SREDmodelsonly)withautomaticdatazeroization Availablewithorwithout2SAMs Bidirectionalmagneticstripereadingofupto3tracksofdata ContactandContactlessEMVLevel1and2certified UsesIDTECH'sprovenCommonKernel,forEMVL2compatibility EncryptedMSR,contact,andcontactlessEMVoutput,withDUKPTkeymanagement TR34RemoteKeyInjectionProtocol QuickChipandM/ChipFastcompatibilityforrapidcontactEMV(lessthan2seconds) USBorRS232(fordatacommunication) 1yearmanufacturerwarranty 1.1 7 ViVOpayVP6300UserManual Regulation&Class EN55032/EN55035,ClassB Part15,ClassB CompliancewithULregulations CompliancewithREACHregulations CompliancewithUSBIFregulations ContactL1&L2/ContactlessL1&L2 AmericanExpressExpressPay3.1 DiscoverDPAS1.0Zip3.1.2 MasterCardMchip3.1.1 2002/95/EC UL EMV RoHS USBIF REACH Discover AmericanExpress Item CE FCC 1.2 ViVOpayVP6300:Approvals 1.3 ViVOpayVP6300:Firmware MasterCard qPBOC3.0 OTHERS Interac CUP Visa JCB JCB PCI VisaVCPS2.2 Interac1.5d PCIPTS5.XCertified ApplePay AppleVAS AndroidPay GoogleSmartTap2.1 Feature Magneticstripe Contactless SupportFunction MeetsISO7810/ISO7811specification SupportsAAMVAformat SupportsJISI/IIcardformat Supportssingle,dualandtripletracks. Bidirectionalreading EMVCoContactlessLevel1/2 ISO14443TypeA&B,Mifare,ISO18092(includingP2P) Visa:VCPS2.2orlater(MSDandqVSDC) 8 ViVOpayVP6300UserManual IRWINlisted VisaTransitextensions MasterCard:M/Chip3.1orlater AmericanExpress:ExpressPay3.1 Discover:DPASlatestversion Interac:Flashversion1.5d PBOC:level1and2 MiFare:Classic,UltralightC,DESFire,DESFireEV1 JCBLevel2 ChinaUnionPay(CUP) SonyFelicaSupport(Japan/Asia) AndroidPaySupport ApplePaySupport AppleVAS GoogleSmartTap2.1 SamsungPayNFC Calypsoelectronicticketingsystemsupport EMVCoContactLevel1&2 PairswithIDTECHSmartPINL100PINpadforEMVL2chipand PIN UsesL100asuserinterfacefornonpaymentrelatedfunctions Contact ExternalPINpad PowerManagement Lowpowermodes:SleepandStop Keyinjection Security CompatiblewithFutureXandGeobridgeHSMsforDataKey Injection CancommunicatewithHSMviaUSBorRS232port SupportforRSAkeysgenerationandcertificatesloading SupportforAsymmetricTR34RemoteKeyInjection PCIPTSSREDCertified(5.xorhigher) SupportsIDTECHEncryptedDataOutputFormat80000502001 Supportmultipleencryptionformats:
TDES AES RSAbasedTransArmor SupportsMultipleKeymanagementtechniques:
DUKPT MasterSessionKey SecurefirmwareandapplicationdownloadusingPKI 9 ViVOpayVP6300UserManual Securecommands(MACorPKI)forconfiguringdevice(RTC, whitelist,resetdevice,etc.) ReferencetheNEOInterfaceDevelopersGuide800139403001 RS232,USBHID Usehostinterfacestodownloadfirmware/application Futuredevelopmenttosupportspaymentapplicationshostedby theVP6300tosendpaymentpacketstodifferent gateways/processors/acquirers QSPIFlashforcodestorage andSDRAMformemory Storesmultiplesetsofkeysfordifferenthosts LEDsGreenNFCCertificationLEDonantenna 2diagnosticLED 1tricolorLEDindicatorforMSR Beepforcontactlesstransactionandotherfunctions Keeplogsforfirmware/applicationdownload,secureevents Canconnecttointernet CommandSet HostInterfaces Firmware/Application Download Application Multiplehosts LEDs Audio Logs Ethernet 1.4 ViVOpayVP6300:Physical/MechanicalCharacteristics Item PhysicalDimensions StructuralMaterial Mounting HousingColor Texture IntrusionRating ImpactRating LCDdisplay LED 108mmx85mmx55mm(LxWxH) PCUL94V0plastic withUVstabilizer Four(4)#832brassnuts Black MT11020 IP54 IK10 Graphicdisplay,128x64dots 4LEDsforEMVcertification 1LEDforMSRindicator 10 ViVOpayVP6300UserManual Contactlesslogo Keypad 1LEDforICCindicator 4BlueLEDvendingmachine Minimumsize13x22.2mm Twohardkeys 1.5 ViVOpay6300:DurabilityandReliabilitySpecs Item MagneticHead Rail Keypad Smartcardconnector MagneticHead Specification 1,000,000swipesminimum 1,000,000swipesminimum 1,000,000operationsperkey 500,000cyclesminimumperconnectorvendor Ifoxidationofcontactisnotconsidered,thelifecan belonger. 1,000,000swipesminimum 1.6 ViVOpayVP6300:ElectricalPowerCharacteristics Item PowerInput:Vin PowerConsumption Specification DC+7.5V~+45V DC+6.5V DC+47V
<1A Note Normaloperatinginputrange Absoluteminimuminput voltage Absolutemaximuminput voltage Normaloperatingstatus 1.7 ViVOpayVP6300:EnvironmentalCharacteristics Item OperatingTemperature Specification 20Cto70C StorageTemperature 30Cto85C OperatingHumidity StorageHumidity 5%to95%
5%to95%
Note 1.Noncondensing. 2.Productoperationtemperatureis limitedtotherangeforthereasonof theconstraintofLCDspecification. 1.Noncondensing. 2.Productstoragetemperatureis limitedtotherangeforthereasonof theconstraintofLCDspecification. Noncondensing Noncondensing 11 ViVOpayVP6300UserManual ESD Device Unit Contact Airdischarge MagHead Contact Airdischarge 4kV 8KV 8kV 1.Testcable/connectormustbefully 12KV isolatedwithinsulatingmaterialto preventESDdischarge. Note:Cables/connectorsmustbefullyisolatedwithinsulatingmaterialtopreventESDdischarge. 1.8 ViVOpayVP6300ContactlessSpecifications Hardware MTBF ReceiverSubcarrierData TypicalReadRange Electrical WorkingCurrent Ratedpower Maximumfieldstrength 500,000hours ISO144432TypeA:ModifiedManchester ISO144432TypeB:NRZL,BPSK ISO18092 ISO21481(PCD&NFC) 46cm(1.5to2.3inches)
<500mA(@7.5VDCIN)
<3.8W 2.6dBuA/mat3m 1.9 ViVOpayVP6300ContactEMVSpecifications Item Specification Slotwidth MediaThickness CardFormats Contactforce Technology 0.9mmmin 0.76mm(tolerance0.08mm) ISO7816 0.2to0.6N Frictiontype 1.10 ViVOpayVP6300MSRSpecifications Item Head Headmaterial LeadOut Slotwidth MediaThickness Specification Standard3Thead Permalloy FPCB 1.5mm0.05 0.76mm(tolerance0.08mm) Max0.89mm Note ISO7810ID1card 12 ViVOpayVP6300UserManual CardFormats MediaDensities MediaCoercivity ReadingDirection SwipeSpeed LowAmplitude Reading ISO7811 75bpi,210bpi 250to4200Oersted Bidirection 3to50IPS 30%@210bpi,40%@75bpi Description JSTB10BPADSSForequivalent Specification 2rowlocktype 10pins Description Powerinput:5VDC ChassisGround RS232TXsignal RS232RXsignal ChassisGround Powerground USBDATA+signal USBDATAsignal Powerinput:7.5~45VDC Powerground 1 9 1.11 ViVOpayVP6300Connectivity Item Connector Function Type Connector Pin Assignment No 1 2 3 4 5 6 7 8 9 10 2 10 NumberofPins Signal
+5VIN GND_EARTH RS232TX RS232RX GND_EARTH GND USB_DATA+
USB_DATA VIN GND 13 ViVOpayVP6300UserManual 2. VP6300OverallLayout 3. VP6300Installation ThissectionprovidesinformationneededforinstallingtheViVOpayVP6300onamounting surface. Thedrilltemplateisasfollows. 14 ViVOpayVP6300UserManual 3.1 CustomWiring Ifthereisaneedtofabricatecustomwiringfortheunit,refertothewireconnectionlayout below. 15 ViVOpayVP6300UserManual 3.2 PartsList VerifythatyouhavethefollowinghardwarefortheinstallationoftheViVOpayVP6300:
ViVOpayVP6300P/NSPTP2988332C0CorSPTP2988332CD0C.
(Optional)ViVOpayVP6300NFCAntennaP/NID80152002001orID80152002002.Youwill needthisitem,anditscable(P/N80136204001),ifyouwillbeusingVP6300'scontactless
(NFC)capabilities. USBcableP/N80152210001,orRS232cableP/N80152211001. PowersupplyP/N140203500. InstallationofReader 3.3 RefertotheVP6300drawingshownfurtherabove(OverallLayout).Verifythatpowercordscan physicallyreachtheunit.Thenproceedto:
Locate,mark,anddrill0.20in.holesforthemainmountingpointsoftheunit,spaced67mm apartlengthwise(oncenter),andspaced55mmapart(oncenter)alongtheshorteraxis.Use a#12drill. 16 Securetheunittotheenclosurewithboltsorscrewsofappropriatedepth.Ensurethatthe gasketiscompressedtoadegreenecessarytoprotectagainstunnecessarymoistureingress. ViVOpayVP6300UserManual 17 ViVOpayVP6300UserManual 3.4 ConnectingtoPower TheVP6300canbepoweredthroughtheRS232communicationscableortheUSBYconnector. Connectthe+7.5to45VDCpowersupply(P/N140203500)tothebarrelreceptacleontheRS232 cable,orthebarrelpartoftheYcableforUSB,byslidingthepowersupplybarrelintothereceiving recess. PlugtheunitintoanACoutletandverifythattheVP6300lightsup. 3.5 UsingtheViVOpayVP6300toMakeaPurchase PresentingCardsorNFCPhones TheViVOpayVP6300allowsforcredit/debitcardpurchasesusingContactlesstechnology. Presentthecard/phoneincloseproximitytothefrontportionofthemodule.Presentthe card/phonesothatmaximumsurfaceareaisparalleltotheantennaarea.Theunitshouldbeep andallfourgreenLEDsshouldilluminatebrieflytoindicateasuccessfultest. Thisteststheantenna'sabilitytoreadtheContactlesstestcard.Ifunsuccessful,therewillbeno reactionfromthereader.IfyoucanconnecttheVP6300toatabletorlaptopandrunthe UniversalSDKDemoprogram("UDemo"),youcanissueaCTLS(contactless)StartTransaction commandandseeresultscomebackinthelogpaneofthedemoUI. 4. InstallationPoints TheVP6300isdesignedtobemountedonametalsurfaceandinreasonablycloseproximity toanyinternalmotorsandelectricaldevicesthatmaybeoperatinginsidethehostmachine. However,theunit(likeallNFC/RFIDdevices)issusceptibletoRFandelectromagnetic interference.Itisimportantthattheunitnotbemountednear(within3or4feet)large electricmotors,computerUPSsystems,microwavetransmitters,antitheftdevices,radio transmitters,routers,andsoon. CloseproximityoflargemetalobjectstotheRFemittingendoftheNFCantennacangreatly reducetherangeoftheantenna. Tieallcablesneatlywithnyloncabletiesandroutethemsothattheyareinaccessibleand invisibletocustomers.Labelthecableendsas"host,""ViVOpay"and"power,"tosimplify connectiontestingorcomponentreplacement,particularlywhenuntrainedindividualsmight beinvolved. Testtheinstallationusingatestcardtoperformanendtoendtransaction.Thefrontbezel's lightsshouldilluminate.Evenifthetransactionisdeclined(asitshouldbewithatestcard),it willproveconnectivityallthewaythroughthesystem.Ifpossible,thestoremanagerorsome otherresponsiblepartyshouldtesteachVP6300onaregularbasis(perhapsatthestartof 18 ViVOpayVP6300UserManual eachdayoratleastonceperweek)withatestcard,toensureproperoperationandcorrect functionality.Iftheunitisrebootedonaregularbasis(suchaseverynight)itisimportantto testthecontactlessreaderportionassoonaspossiblethereafter,toensurecontinued communication. 5. RFInterference Q.WhydoIneedtoknowaboutRFinterference?
A.Contactlesspaymentdevicesuseradiofrequencytechnologytosendcarddatatoa contactlessterminalreader. Q.HowcanRFinterferenceaffectcontactlesspayment?
A.Radiofrequencyinterferencecancausedataerrors.IfRFinterferenceispresent, contactlesspaymentdevicesmayoperateintermittentlyorinconsistently. Q.WheredoesRFinterferencecomefrom?
A.Radiofrequencyinterference(RFI)canoriginatefromawidenumberofsourcesatthe pointofsale(POS).SomeexamplesofsourcesofRFenergyandRFinterferenceinclude:
AM/FMradioandTVtransmitters 2wayradios,pagers Mobiletelephones Powerlines,transformers Largeelectricmotors Medicalequipment Microwaves Electromechanicalswitches WirelessRouters Q.WhatshouldIdoifIsuspectRFinterferenceexistsinmyenvironment?
A.BeginbyinspectingyourenvironmentforpossiblesourcesofRFinterference. Q.DoequipmentmanufacturerstesttheirdevicesforRFinterference?
A.Yes.ElectronicequipmentistestedforRFIsensitivitybythemanufacturers.Thesetests areperformedinacontrolledlaboratoryenvironmentandwilloftennotreplicatethetypes ofsituationsthatwouldbeencounteredinyourownpointofsale(POS)environment. Q.WhatRFlevelswillimpactRFoperations?
A.FactorsthatcancauseRFinterferencevarycasebycase.Therearenosetrulesdefininga singleRFlevelthatwillcauseRFI.RFIdependsonthesensitivityoftheequipmentunder consideration,orhowlowaninterpretingsignalcanbeinthepresenceoftheequipmentand causeproblems. Equipmentcanbeparticularlysensitivetoverylowsignallevelsofonefrequencyandyetbe quiteimmunetohighsignallevelsofanotherfrequencysofrequencyisanimportant factor.Someelectronicsystemcomponentsareinternallyshieldedandhaveaveryhigh immunitytointerference;butgenerally,mostequipmenthasnotbeensoengineered. 19 ViVOpayVP6300UserManual 6. FirmwareUpgrade TheVP6300canhaveitsfirmwareupgradedinthefieldusingeitherserialorUSBinterfaces. Preparation Toupdatethenewfirmwareyouwillneed:
PCwithavailableserialorUSBport VP6300withaserialdatacableoraUSBcableattached Firmwarefiles(includingBootLoaderfiles)forthedesiredfirmware Software(forthePC)thatwilluploadthefirmwarefilestotheVP6300 6.2 UploadingFirmwareforRS232orUSB 1. Movefirmwarefiles(*.fm)andbootloader.exefilesintointothesamefolder. 2. Check and confirm device is correctly connected to the power source and RS232/USB 3. connection. IfRS232istheinterfacechoice,thenpleasecloseallsoftwarethatisusingRS232 communication. 4. Run the bootloader utility, choosing communication type and parameters according to the connectioninterface. Forserialinterface,chooseCOMandBaudRateof19200(default). ForUSBinterface,chooseHIDandverifyVIDdisplaying0ACD. 5. Click the Load button the firmware will be loaded into the device. When Firmware successfully downloaded appears on the utility, then the firmware has been successfully installed.TheUtilitymaybeclosedatthattime. SerialInterface:
20 ViVOpayVP6300UserManual 21 USBinterface:
ViVOpayVP6300UserManual 22 ViVOpayVP6300UserManual 7. Troubleshooting TheViVOpayVP6300readerisdesignedtobereliableandeasytotroubleshoot.Thecomponents thatmayrequiretroubleshootingincludethepowermodule(ifapplicable),thereader,andthe serialcable. Symptom PossibleCause Remedy GeneralIssues Readerdoesnot appeartobe poweredon(noLEDs arelit). Readernotpoweredon orincorrectvoltage. Improperuseofinternal powersupplyprovidedby thekiosk. Checkcableconnections. Verifythatpowerisonandcorrectvoltageand currentarepresent. Makesurethatthecorrectpinsareutilized. Makesurethatthepowerprovidediswithin thespecifiedrangeofthereader. Makesurethatthecorrectpolarityisobserved. Formoreinformation,refertotheInput VoltageundertheElectricalspecification section. 23 ViVOpayVP6300UserManual Symptom PossibleCause Remedy ReadingCards/Phones LEDsdonotlightand beeperisnotaudible whencard/fob presented. Card/fob/phonenot properlypresented. RFinterference. Unsupportedcardused. Wrongfirmware(contact yourlocalsupport representative). Replacethedevicewithaknowngooddevice toverifythatthepowersupplyandwiringin theinstallationaresound. Presentcard/fob/phoneclosertotheantenna, andensureitisparalleltothefaceofthe reader. Verifythatthecard/fob/phoneisvalid/current. Verifythatmetalisnotinterferingwiththe antenna. TestwithViVOcardContactlessTestCard partnumber241001503RevA. Tryadifferentcard/fob. Checktoseeifcard/fobisdamaged. Verifythatcorrectfirmwareisloadedonreader
(localsupportrepresentativeonly). Powercableplugisfullyinserted. Replacetheunit. 24 Somecards/fobsread, butnotall. CommunicationtoKiosk ViVOpayVP6300UserManual Possiblebad card/fob. Unsupportedcard used. Wrongfirmware
(contactyourlocal support representative). Checktoseeifcard/fobisdamaged. Verifythatcorrectfirmwareisloadedonreader
(localsupportrepresentativeonly). Cardreadersmustcontainthelatestversions ofcardbrandpubliccertificates(CAPKs).Ifa CAPKisoutofdate,oneparticularkindofcard maynolongerbeusable.UpdatetheCAPK. Nodataisreceived,or dataisgarbled. Faultyorincorrect cableconnections. Checkthatthecableconnectionissecureand inthecorrectportontheunit. LoadFirmware Firmwareloading softwareindicatesopen RS232failed Deviceisnotwell connectedtoPC.Or othersoftwareisusing theserialinterface. Checkthecableconnection Closeothersoftwarewhichmightbeusingthe sameserialinterface. Firmwareloading softwareindicatesLoad firmwarefailed."
Deviceisnotwell connectedtoPCs. Checkthecableconnections. Firmwareloading softwareindicatesSend Commandfailed. Bootloaderfirmwarein deviceisdestroyed. Contactyoursupportrepresentativetoreload manufacture'sfirmware. Ifyouareunabletoresolvetheproblem,pleasecontactsupport@idtechproducts.com(sending anemailtothisaddresswillautomaticallyopenasupportticket). 8. CFR15.19Labelingrequirements 15.19 Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1) this device may not cause harmful interference and 2) this device must accept any interference received, including interference that may cause undesired operation of the device. 25