Installers &
User guide Mortise 2. 1 Version 0.1 09/19 IGM3 Welcome!
This guide will get you up and running with your igloohome Mortise 2. In the meantime, you should follow igloohome on Facebook and Youtube!
Like us on Facebook Visit our Youtube As our igloohome app is frequently updated, there may be changes to this manual. Please refer to our website igloohome.co/support for the latest version of the manual. Table of Contents Whats Included Specifications Installation Guide Requirements Installation Type Prepare the door Installation Instructions User Guide Lock Anatomy Features Unlocking Locking App Onboarding Managing Access in App 9V Jumpstart Lock Behaviour Airbnb Connect Audio and LED Indications Troubleshoot 4 5 6 7 8 10 13 15 16 17 18 19 20 21 23 24 25 Whats Included Front Assembly Back Assembly Back Plate Drill Sheet Strike Plate AA Batteries x4 Key Cards x2 Key Stickers x2 Screws 5 Emergency Keys Mortise Shaft + Pin Mortise Assembly 4 Specifications Model Battery Type Battery Life Emergency Power Operation Temp Storage Temp IP Rating Material Weight Unlock Mechanism igloohome Smart Mortise 2 4 x AA* Alkaline Up to 1 year 9V Alkaline Battery
-20C to 60C
-30C to 70C IP65 AI, Zinc Alloy, ABS Net: 1.97kg, Gross: 2.46kg Bluetooth, PIN code, Key cards, Key Stickers, Open/Close Button, Handle, Thumbturn, Physical Keys Front Side Back
) 8
. 1 1
(
m m 0 0 3 80mm (3.14) 65mm (2.55) 72mm (2.83) 80mm (3.14)
* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Duracell & Energizer alkaline batteries recommended. Please note that using better batteries will improve the performance and lifespan of the lock. 3 0 0 m m
(
1 1
. 8
) 5 Installation Guide Requirements Door Thickness Clearance m m 0 1
) 9 3 0
(
.
) 0 0 2 1
(
. m m 5 0 3
>
70mm
(2.75) 40mm-60mm
(1.57 - 2.36) Mortise Assembly Length Dead bolt Latch bolt 6 m m 0 1
) 9 3 0
(
.
>190mm (7.48)
(with handle) e w ir e ) m f o r t h
) 9 Cable m g 1 0 d i n
( 0 . 3 c l u m (i n 2 ) m 0 1 2
( 4 .7 Installation Type Screws Quantity: 4 each 06mm
(0.23) 20mm
(0.78) 30mm
(1.18) 40mm
(1.57) 12mm
(0.47) Door Type Left Hand Installation Set the toggle to LH for left-hand installation
* Hinge is on your left. Hinge Right Hand Installation Set the toggle to RH for right-hand installation
* Hinge is on your right. For doors with thickness 40 - 45mm
(1.57 - 1.77) For doors with thickness 45 - 50mm
(1.77 - 1.96) For doors with thickness 50 - 60mm
(1.96 - 2.36) Outside Outside Hinge 7 Preparing the Door Items needed:
1 3 5 m m Drill Sheet Drill 32mm (1.25) Hole Saw 70mm (2.75) Hole Saw
#2 Phillips Screw Driver 20mm (0.78) Spade Bit 20mm (0.78) Chisel Hammer Recommended Door and door frame material : Wood Recommended Gap between door and door frame: <3mm (0.01)
* Not for: metal gates, glass doors or sliding doors. If you are unsure if your door is suitable, send us web links to your door pictures to support@igloohome.co 8 How to use the Drill Sheet Drilling (Door) Fold here before drilling holes for side Chiselling Depth Width:
2 - 3mm
(0.0079 - 0.01) 120m m (4.72) Mark the center of the holes and then drill for accuracy. Make sure this is aligned to the centre of door edge Door edge Door edge 9 Installation Instructions Determine the position of the door handle and pull until it clicks Front Assembly Back of Front Assembly Releasing of Catch In case you have positioned the door handle wrongly, release the handle catch that can be found behind the front / back lock assembly. 10 Install Mortise Mortise Pin Inside Screws 12mm
(0.47) Mortise Shaft Install Outer Body Flat side of the latch faces in 11 Install Inner Body Mortise Cable Outer Body Cable
* Chip is attached to the back assembly Screws 06mm
(0.23) 20mm
(0.78) 30mm
(1.18) 40mm
(1.57) Screws 12mm
(0.47) Install Strike on the door frame. Ensure to chisel appropriately to the correct measurements. Case Strike Installation Confirmation 1. Insert batteries then the buzzer will sound 2. Lock the door by pressing and holding #
3. Unlock the door with *1234567890#
12 User Guide Lock Anatomy Outer Body Clear Key Card Reader Touch Screen Keypad Unlock 9V Jumpstart Emergency Keyhole Battery Cover Thumbturn Handle 13 Features PIN / Bluetooth Unlock Master PIN Code The igloohome Mortise unlocks with a permanent Master PIN Code. Bluetooth Master Key The igloohome Mortise unlocks with Bluetooth via the app. User PIN Code The mobile app can generate user PIN codes, with validity duration from One-Time, Permanent, or a Duration based on Date-time. Bluetooth Guest Key Bluetooth keys based on duration can be generated and shared with guests. Lock / Unlock Auto Re-lock The igloohome Mortise relocks automatically when door is closed. User can configure the delay or deactivate relock if they prefer to. Do note that function will only work when Sensor is installed. Key Card Unlocking The igloohome Mortise is able to register up to 16 key cards. Emergency Jump-Start If battery power is drained, an external 9 Volt battery can be used to provide emergency power. The 2 contact points of the battery must be aligned with the 2 contact points on the Mortise. Low Battery Indicator When battery power is low (i.e. below 20%), a red low battery indication will flash when you tap the keypad. The battery level will also be updated on the app during Bluetooth unlock. If battery power runs out, use the 9V jumpstart or physical key override. Battery 14 Features Security / Alarms Fire Detection Alarm When the sensor on the inside of the door detects a temperature between 50C - 70C for a sustained period of time, the door will unlock automatically with a loud alarm sound to allow you to exit. To disable fire detection alarm, remove one battery. Tamper Alarm The lock will sound if intruders try to pry the lock from the door. Passage Mode Activate Passage mode via the Multi Function Button or turning auto relock off via Bluetooth. Refer to Page 23. Keypad Security Lockout Be assured with an additional layer of security with the keypad lockout if the keypad is being tampered. User can configure number of incorrect attempts to trigger lockout. Obstruction Alarm Will keep ringing when the Mortise lock is unable to lock/unlock fully. This happens when the lock is low in battery, or the mortise alignment is off. If the warning sound continues, please change the batteries or close the door fully. To disable the alarm:
tap on keypad, or press Open/Close button. Activity Logs Entry via PIN codes and Bluetooth Key will be logged in the app. Bluetooth key access logs are updated in real-time and PIN code access logs are updated when the owner uses a bluetooth key or update logs. Masking Security Code Enter random digits before your PIN Code to reduce risk of intruders checking fingerprints. Others Volume Control There are 6 volume levels, including mute. 15 Unlocking To unlock the door Key Card / Key Sticker PIN Code / Decoy PIN Code Physical Key Thumbturn Handle igloohome App Bluetooth Basic Unlock igloohome App Bluetooth Guest Key Warehouse Julia Basic Access Logs Settings Warehouse John Android-Create IOS-Claim Feb 12, 2019 20:00 SGT Sep 30, 2019 00:00 SGT Legend PIN Code Key in your PIN code and press #
Decoy PIN Code Key in up to a total of 16 digits, including the PIN code, followed by #
Bluetooth Basic Unlock On your app, click on the Bluetooth Unlock button and tap on your lock Handle Turn handle to unlock Thumbturn Use thumbturn at the back of lock 16 Bluetooth Guest Key Refer to lock tutorial - Step 13 Key Card / Key Sticker Tap your key cards on the reader Open/Close Button Press Open/Close Button at the back of the lock Physical Key Use the physical key to unlock the door Locking To lock the door Key Card Unlock Sensor/Timer Re-Lock Unlock Physical Key Thumbturn Legend Unlock Key Press and hold Unlock Sensor Re-Lock Refer to Lock Tutorial - Step 8 Timer Re-Lock Refer to Lock Tutorial - Step 9 Open/Close Button Press Open/Close Button at the back of the lock Physical Key Use the physical key to lock the door Thumbturn Use thumbturn at the back of lock 17 App Onboarding Test Factory PIN Unlock In the factory mode (before pairing), the PIN to unlock is 1234567890 2 3 Register as a Lock User a) Download igloohome from App store / Play store. b) Create an account and login. Pairing a) Select [Add new igloohome lock]
Note: For existing users with other paired locks, go to [Configuration], select [Add Locks] and follow the instructions. 4 Setting Master PIN code Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range of the lock. Go to [Access] and customize your [Master PIN] by editing it. 18 Managing Access in App Creating PIN codes PIN codes can be generated on the app under [Access], create [+Access] and choose either One-Time, Permanent or Duration PIN. Pin codes will expire if its not use within its activation period. Refer to the table below. PIN Type One-Time PIN Permanent PIN Duration PIN Use PIN within*
24 hrs of generation 24hrs of generation 24hrs from the start time Note: Duration PIN code end times can be customised within a 28-day timeframe. Past this timeframe, the end time will automatically be configured to the start time. 2 Bluetooth Guest Key Bluetooth Guest Key can be shared with other users for mobile access. It allows your guests to unlock the igloohome smart lock via Bluetooth. There are 3 steps to using a Shared Bluetooth Key 1. 2. 3. Notes:
Under [Access], create [+Access] and choose [Bluetooth Key] under
[Access Type]. Proceed to share the key after it is created. Guest receives the Bluetooth Key by one of these methods:
Clicking the URL given and follow the instructions. Scanning the QR code under [Visits]. Guest can now use the Bluetooth Key under [Visits] whenever he is within range of the lock. The owner can revoke the Bluetooth Key in App. Bluetooth Key must be accepted within 1 hour generation before it expires. Adding Key Card 1. Under [Access], select [+Access] followed by [Key Card Holder]. 2. Follow instructions on the app and select [Done] to complete the process. Resetting PIN codes Ensure that Bluetooth is switched on, and you are within Bluetooth range of the lock. Go to Home > Select Lock Name > [Settings] > Reset Pins Lock will reset all codes, except for Master PIN, and all PIN codes previously generated are no longer valid. 19 3 4 9V Jumpstart 9V Jumpstart Feature 1. Touch and hold the battery contacts against the 9V jumpstart pin on the lock and you will hear a series of beeps and the keypad will light up. 2. While holding the 9V battery to the jumpstart, key in your PIN code on the keypad followed by the Unlock icon 9V 9V 9V Please ensure terminals of the 9V battery are in contact with the Jump Start contact points of the lock for 2 seconds to activate your Mortise. 20 Lock Behaviour Keypad Security Lockout After several incorrect PIN code attempts, the igloohome Smart Mortise 2 keypad will be locked out and the security alarm will be triggered. Note: Physical key and Bluetooth Unlock can be used to unlock in this mode. Keypad Security Lockout Triggered by 5 consecutive PIN Code attempts by default
(Configurable via Bluetooth) Disable By After 1 / 5 / 10 Minutes or Any other unlocking methods Behaviour Single flash when keypad is triggered. Duration Please refer to table below. Triggered Security Alarm Keypad Lockout 1st Time 2nd Time 3rd and Consecutive Time 30 Sec 60 Sec 90 Sec 1 Min 5 Min 10 Min 21 2 Keypad Disabled Mode Keypad Disabled Mode prevents others from using PIN code to unlock when you are inside the property. Note: Physical key, Bluetooth key & Thumbturn can be used to unlock in this mode and the Keypad will be enabled after successfully unlocked. 3 Passage Mode Passage Mode enables you to have easy access during high human traffic flow by deactivating auto relock. Method 1: Turn off auto relock under lock settings via Bluetooth Method 2: Holding on to the Multi-Function Button Keypad Disabled Mode & Passage Mode Activated by Holding on to the Multi-Function Button until a long beep is heard. Deactivated By Holding on to the Multi-Function Button until 2 quick beeps are heard or Any other unlocking methods Behaviour Double flash when keypad is triggered. 22 Airbnb Connect 87 Airbnb Connect Airbnb Connect automates the generation of PIN codes for your Airbnb guests based on their approved reservations. It costs USD$4.99 per month, but is currently on free trial. Here are the steps to activate Airbnb Connect Step 1: Connect to your Airbnb Under [Account Settings], select [Connect with Airbnb]
Step 2: Connect to Airbnb listings Under [Reservations], click the [Add] icon to select a home to connect to. Select Airbnb Listing and PIN Time to associate. Note:
Emails with PIN code will be sent to the guest between 1 to 48 hours before check-in time (configurable). PINs will only be valid between the check-in and check-out times. Step 3: Change Check-in and Check-out time Under [Configuration], select [Manage Homes] followed by the listing to view or edit its details. Notes:
If the access mail has not been sent, changing your check-in/check-out time via the app modifies the start and end time of the PIN codes to be shared with your guest. If the access mail has been sent, changing these details will only affect the next reservation. Changing these details on the igloohome app does not update the check-in/check-out time on the listing on the Airbnb website. 2 Disconnect Airbnb Should you prefer to generate PIN codes for your guests manually, you may disconnect your Airbnb listing from the igloohome home listing with the steps below. 1. Under [Reservations], disconnect all the listings (if any). 2. Under [Account Settings], select [Disconnect with Airbnb]. Should you wish to completely disconnect your Airbnb account from your igloohome account, make sure that all your Airbnb listings have been disconnected in the above step, then go to:
Airbnb Host Website > Connected Apps > Select igloohome to disconnect 23 Audio and LED Indications Actions Indications Bluetooth Connection Unlock icon flashes Blue Successfully Unlocked 4 fast ascending tones and Open flashes green after unlocked Successfully Locked 1 long beep and Close flashes red after locked Incorrect PIN Invalid RFID 4 short beeps 4 descending tones Obstruction Alarm 6 sets of 4 short beeps Keypad Disabled Mode Activated Keypad Disabled Mode Deactivated Keypad Security Lockout Alarm Keypad Security Lockout Deactivated Low Battery Alert 3 ascending tones 3 descending tones Low-high siren for 30 /60 / 90 seconds 2 long beeps 3 fast descending tones when keypad is woken up Fire Alarm 4 continuous ascending tones Tamper Alarm Continuous long beep Hard Reset / Unpair 3 slow descending tones Pairing 3 fast descending tones 24 Troubleshoot Pairing is unsuccessful Try with a different mobile device, using the same username and password Update your phones Operating system to the latest version Restart the Bluetooth and internet connection on your mobile device Restart igloohome app on your mobile device Switch to a new set of batteries Keypad does not light up Use a 9V battery to jumpstart and switch to a new set of batteries Keypad is flickering The mortise is low in battery. Switch to a new set of batteries Lock is not working when battery level is not 100%
Do a Bluetooth unlock to refresh the battery level on the app Battery level shown in the app may not be accurate Use Alkaline batteries only Do not use: Heavy Duty, Eveready, GP, or rechargeable batteries
* Using high quality batteries will improve the performance and lifespan of the lock Bluetooth Key is not working Restart the Bluetooth and internet connection on your mobile device Check on the timezone of the home listing against your phone time Check if the Bluetooth Key is expired. It must be accepted within 1 hour of generation Update your igloohome app to the latest version Switch to a new set of batteries Generated PIN codes do not work Re-lock is not working Make sure that the generated PIN codes are activated within the given hours Do a Bluetooth Unlock to refresh the app PIN codes may have been customised or expired Check battery level of the lock Make sure you have enabled sensor or timer re-lock Changing Batteries To open the battery compartment, slide the cover upwards and replace all four batteries Keypad lights up on touch only Check if the mortise is in keypad lockout mode or security lockout mode Check that your lock is not muted Refer to pg. 22 25
RF Exposure Statement To maintain compliance with FCC's RF Exposure guidelincs, This cquipment should be.installed and operated with minimum distance of 20cm the radiator your body. This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter For enquiries go to:
igloohome.co/support 26