Lane/3600 User Guide 900048155 R11 000 01 www.ingenico.com 28/32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico S.A. au capital de 53 086 309 / 317 218 758 RCS PARIS Contents 1_ Introduction ...................................................................................... 4 2_ Unpacking ........................................................................................ 5 3_ Recommendations ........................................................................... 6 3_1 Safety ............................................................................................................. 6 3_2 Security of your terminal (tampering attempt detection) ................................. 7 3_3 Main Characteristics ...................................................................................... 8 3_3_1 Power characteristics ..................................................................................................... 9 3_4 Functional description .................................................................................. 10 3_5 Installation & Connections............................................................................ 10 3_5_1 Positioning the terminal ................................................................................................ 10 3_5_2 Inserting SAM (Secure access module) and Micro SD ................................................ 10 3_5_3 Connecting the terminal to the host ............................................................................. 12 3_5_4 Setting the Lane/3600 on the stand pole adaptor ........................................................ 12 4_ Daily use ......................................................................................... 14 4_1 Card reading ................................................................................................ 14 4_1_1 Swiping a card .............................................................................................................. 14 4_1_2 Inserting a smart card ................................................................................................... 14 4_1_3 Reading a contactless card .......................................................................................... 14 4_2 Audio (Option) .............................................................................................. 15 4_3 Camera (Option) .......................................................................................... 15 5_ Maintenance ................................................................................... 16 5_1 Cleaning ....................................................................................................... 16 5_1_1 Cleaning of the terminal ............................................................................................... 16 5_1_2 Entretien du terminal .................................................................................................... 16 5_1_3 Wartung von Endgerten ............................................................................................. 16 5_2 Transport and storage .................................................................................. 17 5_3 Troubleshooting ........................................................................................... 17 2/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 6_ Cables ............................................................................................. 17 7_ Norms & Marking ........................................................................... 20 7_1 Federal Communications Commission (FCC) Statement ............................ 20 7_2 Industry Canada (IC) Statement. ................................................................ 20 7_3 Environment (WEEE, Batteries and Packaging) .......................................... 21 7_4 Marking ........................................................................................................ 21 3/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 1_Introduction Thank you for choosing an Ingenico payment terminal. We recommend you read carefully this user guide: it gives you the necessary information about safety precautions, unpacking, installation and maintenance of your terminal. WARRANTY / SECURITY To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person. Failure to comply with these instructions will void the manufacturers responsibility. This symbol indicates an important Warning. This symbol indicates a piece of advice. 4/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 2_Unpacking According to the model, the following items are included in the packaging box (including optional accessories):
The terminal The box may also include the following items depending on your working configuration:
An installation guide Cable (specific to connectivity requirements) Power supply unit Screws to fix the main cable and the terminal CAUTION The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply. ADVICE Keep the packaging. It must be re-used whenever the terminal is shipped. 5/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 3_Recommendations 3_1 Safety Power on/Power down Emergency stop To power on or power down the terminal, connect or disconnect the power supply from the electric outlet. Power supply unit CAUTION Only use the power supply AC/DC provided with Lane/3600 or the power provided by a cash register limited power source (LPS). Authorized power supply units:
Power Supply Unit Supplier Type Supplier reference Electrical characteristics Ingenico part number PHIHONG TECHNOLOGY Co. Ltd Wallplug PSC16E-080L6IN-R PSC16A-080L6IN-R 8VDC 2A Level VI 296199611 296196003 CAUTION Lithium battery cell The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.
- Scrapping by heating, burning, punching, or crushing the battery may cause explosion.
- Maintaining a battery in a very high environment temperature may cause explosion or leakage of flammable liquid or gas.
- A battery subject to extremely low air pressure may cause explosion or leakage of flammable liquid or gas. Electrical power supply network The electrical outlet must meet the following criteria:
Must be installed near the equipment and easily accessible. Must meet standards and regulations in the country of use. Explosion areas Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump. 6/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved CAUTION An excessive acoustic pressure of headset can involve deafness!
3_2 Security of your terminal (tampering attempt detection) Your device fulfils current applicable PCI PTS security requirements. Upon receipt of your terminal, you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorized modifications to your terminal, and other suspicious behavior of individuals that have access to your terminal. Your terminal detects any tampered state. In this state the terminal will repeatedly flash the message Alert Irruption! and further use of the terminal will not be possible. If you observe the Alert Irruption!
message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device. Warranty label
(on the bottom side of the terminal) WARNING If the warranty label is torn or removed, the warranty will be void. CAUTION Positioning of the Lane/3600 on check stand must be in such a way to make cardholder PIN
(Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. Positioning of in-store security cameras such that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. CAUTION This equipment may not be modified, altered or changed in any way without signed written permission from Ingenico 7/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 3_3 Main Characteristics Weight
(Poids, Gewicht)
(Dimensions, Mae) Size Display 221g (7.8 oz) 167 (L) x 82 (W) x 40 (H) mm 2.8 backlit LCD, QVGA (800 x 480 pixels) Operating conditions Ambient temperature from 0C to +40C Max relative humidity 85% RH non-condensing at +40C Max altitude 2000 m Storage conditions Storage temperature
-20C, +55C Max relative humidity 85% at +55C 8/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 3_3_1 Power characteristics Power supply units The Lane/3600 can be powered by several ways:
An external power supply unit By POE (Power over Ethernet) through an accessory that will provide 10VDC to the terminal By USB (5VDC or 12VDC) The characteristics for each type of power supply are detailed hereafter. Power supply unit 296199611 296196003 Model Name PSC16E-080L6IN-R PSC16A-080L6IN-R Weight 160g (5.6 oz) 160g (5.6 oz) Size (l x w x h) 74 x 35 x 46.2 mm 74 x 35 x 46.2 mm Class Level VI Level VI Input voltage AC 100-240V 50-60Hz AC 100-240V 50-60Hz Output voltage DC 8V 2A DC 8V 2A WARNING The power supply unit provided with your equipment is specially designed for this Ingenico terminal. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal. AVERTISSEMENT Dans le cas o vous choisiriez dutiliser un bloc alimentation, assurez-vous de nutiliser que le bloc d'alimentation qui a t conu spcialement pour votre terminal. N'utilisez pas d'autre bloc d'alimentation. L'emploi d'un bloc d'alimentation prsentant des caractristiques apparemment similaires de tension/intensit peut endommager votre terminal. WARNHINWEIS Nur das Netzteil, das speziell fr Ihr Gert ausgelegt wurde, benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung eines Netzgerts mit scheinbar hnlicher Spannung/Stromstrke kann zur Beschdigung Ihres Terminals fhren. 9/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 3_4 Functional description 3_5 Installation & Connections 3_5_1 Positioning the terminal Place the terminal with an easy access to an electrical outlet. Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers ...). The terminal is exclusively made for indoor use. The Lane/3600 device may be mounted on a flat surface, wall, or customer stand. CAUTION Do not place the Lane/3600 device on a PC monitor, adjacent to an electronically active security tag deactivation system, or near other sources of magnetic fields. The Lane/3600 device must be at least 30 centimeters (12 inches) away from an electronically active type of security tag deactivation pad. There are two types of security tag deactivation systems:
An electronically active system sends out a powerful and potentially disruptive signal to deactivate the security tag. If the Lane/3600 device is placed too close to the systems pad, or placed above the pad, the product may not work properly. A passive system is a permanent magnet type that does not send out a signal. This type should not affect the Lane/3600 device. 3_5_2 Inserting SAM (Secure access module) and Micro SD Power off the terminal before inserting the SAM CAUTION Before starting, switch off the terminal by disconnecting the power supply. 10/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved CAUTION Do not use any tools when installing or removing the SAM Card or Micro SD. WARNING During this operation, it is necessary to be in an ESD protected environment. As this is not very easy, it is recommended to make this operation using ESD shoes for example 11/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 3_5_3 Connecting the terminal to the host CAUTION Connecting must be made when power supply unit is not plugged in the cable. Flip the terminal. There is one port on the back for power and communications. Connect the cable on the terminal. Connect the other end to the power supply unit and a Host (PC / cash register). Plug the power supply into the mains. WARNING The main port at the back must not be used to connect a video cable. Only connect cables provided by Ingenico. Note: 2 screws can be added (M2.5 x 8) to hold more firmly the cable to the terminal. 3_5_4 Setting the Lane/3600 on the stand pole adaptor Install the terminal on a flat surface is not possible on the Lane/3600 as is. It is designed to be fitted on a stand pole adaptor. The specific pattern by Ingenico is also available on the Lane/3600. 12/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved To fit the Lane/3600 to the stand pole adaptor, it only requires sliding down the Lane/3600 until a click sound:
The Lane/3600 is now ready to use:
13/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 4_Daily use 4_1 Card reading 4_1_1 Swiping a card Insert the card manually in the reader, magnetic stripe facing the main body of the terminal, and slide the card from the rear to the front in a continuous motion for best results. Swipe the card with constant speed, neither too slowly nor too fast, to maximize the reading efficiency and avoid annoying repetitions. 4_1_2 Inserting a smart card Chip cards should be inserted into your terminal as illustrated with the chip facing up and into the card reader. 4_1_3 Reading a contactless card Bring the card to the active zone above the contactless logo (at about 1cm). Keep the card close to the contactless logo during the transaction. Your contactless terminal provides four contactless status lights located above the contactless logo. When a contactless transaction is started the first (left hand) status light will be lit steadily; this indicates that the contactless is in use, but a card is not being read. 14/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved When a contactless card is presented to the contactless active zone during a transaction the second, third and fourth status lights will be lit in turn. The card read is successful when all four status lights are lit and a confirmation tone can be heard. CAUTION Do not stick any label onto the contactless active zone. It can decrease seriously contactless efficiency. CAUTION Avoid metallic parts around the contactless area. 4_2 Audio (Option) A speaker is available there is also an Audio jack. When a headset is plugged in, there is no more sound from the speaker This option is not designed to play music, but to facilitate the use by blind people. The jack is 3.5mm, 32 ohms impedance. 4_3 Camera (Option) Camera is on the back side of the product. It is necessary to use a stand pole to use the Camera. 15/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 5_Maintenance 5_1 Cleaning 5_1_1 Cleaning of the terminal CAUTION Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected. First of all, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are:
Use Ingenico Cleaning kit: http://www.ingenico.cleaningcards.com/
Do not clean the electrical connections. Do not use in any case, solvents, detergents or abrasive products:
o Those materials might damage the plastic or electrical contacts. Avoid exposing the terminal to the direct rays of the sun. Do not put anything into the slot of the smart card reader 5_1_2 Entretien du terminal ATTENTION Assurez-vous que tous les cbles sont bien dbranchs du terminal avant toute intervention de maintenance sur le terminal Avant tout, dbranchez tous les cbles du terminal. Pour bien nettoyer le terminal :
Utilisez les kits de nettoyage Ingenico : http://www.ingenico.cleaningcards.com/
Ne nettoyez pas les connexions lectriques. N'utilisez jamais de solvants, de dtergents, dalcool ou de produits abrasifs :
o Ces produits peuvent endommager le plastique ou les contacts lectriques. Evitez d'exposer le terminal aux rayons directs du soleil. N'insrez rien dans la fente du lecteur de carte. 5_1_3 Wartung von Endgerten ACHTUNG Stellen Sie vor jeglicher Wartungsarbeit an dem Terminal sicher, dass die Stromversorgung unterbrochen ist Als erstes alle Kabel vom Terminal trennen. Regeln fr eine ordnungsgeme Reinigung des Terminals:
16/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved Fr die Auenseite http://www.ingenico.cleaningcards.com/
Keine elektrischen Anschlsse reinigen. Auf keinen Fall Lsungsmittel, Waschmittel oder Scheuermittel verwenden:
Terminals, Cleaning Ingenico des o diese Mittel knnen den Kunststoff oder elektrische Kontakte beschdigen. Das Terminal keiner direkten Sonneneinstrahlung aussetzen. Nichts in den Schlitz des Chipkartenlesers einfhren. kits benutzen:
CAUTION Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected. 5_2 Transport and storage Use the original packaging for storage or returning the unit. Disconnect all cables from the terminal during the transport. 5_3 Troubleshooting Device is not working Make sure that the Lane/3600 connector is fully inserted into the back of the device. Restart the device. If you have another working Lane/3600 device, swap the devices to determine if the problem is with the device, cable, POS, or power supply. If the Lane/3600 device is directly connected to a host, reset the host by turning it off and back on again. Magnetic Card Reader Does Not Work Properly When sliding the card through the reader, make sure that the magnetic stripe on the card is facing the Lane/3600 display screen (see Swiping a Magnetic Stripe Card). Inspect the magnetic stripe on the card to make sure it is not scratched or badly worn. Swipe the card at a faster or middle steady speed. Security tag deactivation system could disturb the magnetic card reader To determine if the problem is with the card:
a. If your host device has a magnetic stripe reader, try swiping the card there. b. If you have another working Lane/3600 device, try swiping the card there. Smart Card Reader Does Not Work Properly Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction WARNING Changes or modifications to this device not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 6_Cables The terminal can be connected to the host by several ways, with optional cables:
17/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved Most of the cables used with iSC and iPP ranges are compatible with the Lane/3600. We advise to check with your reseller their compatibility if you plan to replace an iSC480 / ISC250 / ISC Touch 250 by a Lane/3600. Following are some examples of accessories that can be used to connect the Lane/3600. This list is not exhaustive. Please contact your reseller for more information. High speed USB device Ethernet RS232 RS232 cable (optional) Connector for Power supply unit RS232 connector Power supply unit USB connector USB cable (optional) References:
296111170AC (length 2m) Connector for terminal USB powered 12V cable (optional) Connector for terminal 18/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved Ethernet cable (optional) Connector for terminal USB 5V cable - 296100039AB (optional) Power supply unit Ethernet connector 19/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 7_Norms & Marking 7_1 Federal Communications Commission (FCC) Statement 15.21 You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the users authority to operate the equipment. 15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the receiver is Increase the separation between the equipment and receiver. connected. Consult the dealer or an experienced radio/TV technician for help. 15.19 (a) (3) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference and 2) This device must accept any interference received, including interference that may cause undesired operation of the device. 7_2 Industry Canada (IC) Statement. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
1) 2) this device may not cause interference, and this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes :
l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage 1) l'appareil ne doit pas produire de brouillage, et 2) est susceptible d'en compromettre le fonctionnement. 20/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved 7_3 Environment (WEEE, Batteries and Packaging) This product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries. The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled. Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your resellers for more detailed information about the compliance solution in place for disposing of your old product and used batteries. Packaging waste must also be collected separately to assure a proper disposal and recycling. Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment. 7_4 Marking Below, you will find the different symbols used on the product and its power supply. The CE marking is the manufacturer's declaration that the product meets the requirements of the applicable EC directives. The CE mark is a mandatory conformity marking for certain products sold within the European Economic Area
(EEA). This TV symbol shows consumers at a glance that a product has been examined by neutral experts and that there are no safety concerns The UL mark appears on end products and complete components suitable for factory and field installation. All of the products carrying these marks are covered by our Follow-Up Services program to determine that products continue to be manufactured in compliance with ULs safety requirements. The RCM mark will be the only mark to indicate compliance with the Australian Communications and Media Authoritys (ACMA) regulatory arrangements for telecommunications, radio, EMC and electromagnetic energy (EME). The C-Tick identification trademark registered to the Australian Communications Media Authority (ACMA). The C-Tick mark signifies that the labelled electronic device is compliant with applicable electromagnetic compatibility (EMC) requirements is an Waste of Electrical and Electronic Equipment (WEEE) symbol indicates that when the end-user wishes to discard this product, it must be sent to separate collection facilities for recovery and recycling. By separating this product from other household-type waste, the volume of waste sent to incinerators or landfills will be reduced and natural resources will thus be conserved. 21/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved This logo indicates that the product operates with an alternative voltage. This symbol is followed by the ratings (voltage and current for instance) This logo indicates that the product operates with a continuous voltage. This symbol is followed by the ratings (voltage and current for instance) Double insulated or class 2 electrical appliances are products that have been designed in a way so as not to require a safety connection to electrical earth (These products must NOT have a safety connection to Earth). Indoor use symbol. 22/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved Notes 23/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved This Document is Copyright 2016 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the confidentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete, or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify, or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user. INGENICO is not responsible for any use of this device, which would be non-consistent with the present document. All trademarks used in this document remain the property of their rightful owners. Your contact Ingenico 28-32 Boulevard de Grenelle 75015 Paris Tl. 33(0)1 58 01 80 00 - Fax 33 (0)1 58 01 91 35 www.ingenico.com 24/24 Lane/3600 / 900048155 R11 000 01 Copyright 2014 Ingenico / All rights reserved