WebPOSiWP220/iWP250 e d i u G r e s U INGENICO192avenueCharlesdeGaulle92200NeuillysurSeineFRANCE Tl.33(0)146258200Fax33(0)147725695 www.ingenico.com Contents 1. Introduction _________________________________________________ 4 2. Unpacking___________________________________________________ 4 3. Recommendations _____________________________________________5 3.1. Security _____________________________________________________________5 3.2. Securityofyourterminal _______________________________________________5 3.3. ECstandardcompliancemarking_________________________________________5 3.4. FCCcompliance _______________________________________________________6 3.4.1. FCCStatement ________________________________________________________________ 6 3.4.2. FCCRFRadiationExposureStatement _____________________________________________ 6 3.5. MainCharacteristics ___________________________________________________7 4. Installationandconnection_____________________________________ 8 4.1. Positioningtheterminal ________________________________________________8 4.2. Supportfootassembly _________________________________________________8 4.3. Connections__________________________________________________________9 4.4. InstallingtheiWP220/iWP250Cablefixing ________________________________9 4.4.1. Removetheshieldcover ________________________________________________________ 9 4.4.2. Connectcables ________________________________________________________________ 9 4.4.3. Closetheshieldcover__________________________________________________________ 10 4.5. InstallingMicroSDMemoryandSIM_____________________________________ 10 5. Installingapaperroll __________________________________________ 11 5.1. Openthecoverpapercompartment _____________________________________ 11 5.2. Installingapaperroll__________________________________________________ 11 6. Dailyuse ____________________________________________________ 12 6.1. Cardinsertion _______________________________________________________ 12 6.1.1. Readingamagstripecard________________________________________________________12 6.1.2. Contactless(optional) __________________________________________________________12 7. Maintenance_________________________________________________ 13 WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 2/16 Copyright2009Ingenico Allrightsreserved 7.1. Paperroll ___________________________________________________________ 13 7.2. Cleaningoftheterminal _______________________________________________ 14 7.3. Transportandstorage ________________________________________________ 14 7.4. Troubleshooting _____________________________________________________ 14 7.5. Endoflife___________________________________________________________ 15 WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 3/16 Copyright2009Ingenico Allrightsreserved 1. Introduction ThankyouforchoosingapaymentterminalIngenico. We recommend you to read carefully this installation guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal. WARRANTY/SECURITY Tobenefitfromtheguaranteerelatedproduct,andtorespectthesecurity,weaskyouto use only the power supply delivered in box with the product, entrusting maintenance operationsonlytoanauthorizedperson. Failuretocomplywiththeseinstructionswillvoidthemanufacturersresponsibility. 2. Unpacking ADVICE CarefullypreservethepackagingoftheiWP220/iWP250.Itmustbereusedwheneverthe terminalisshipped. According to the model, the following items are included in the iWP220/iWP250 box
(includingoptionalaccessories):
TheiWP220/iWP250terminal The desktop power supply with its cable connection (according to the national needs). Paperroll ShieldCover Thisinstallationguide Userguide ShieldCover CAUTION The power supply unit provided with your equipment is specially designed for Ingenico iWP220/iWP250terminals.Donotuseanyotherpowersupply. iWP220/iWP250 terminal desktoppowersupply WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 4/16 Copyright2009Ingenico Allrightsreserved 3. Recommendations 3.1. Security Poweron/Powerdown TopoweronorpowerdowntheiWP220/iWP250connectordisconnectthepowersupply fromtheelectricoutlet. Lithiumbattery TheiWP220/iWP250isfittedwithalithiumbattery,whichisnotaccessibletotheuser.Only aqualifiedtechnicianmaybeauthorizedtoopentheunitandchangethiscomponent. Electricalpowersupplynetwork Provideanelectricaloutlet:
locatedneartheequipmentandeasilyaccessible whichmeetsthestandardsandregulationsinthecountryofuse. TheterminaliWPcanbeconnectedtoapowerdistributionsystemoftheITtype. Cableshieldcover Thecableshieldcoverislocatedundertheterminal(seechapter4.4Installingthe iWP220/iWP250Cablefixing)mustbeinplaceduringnormaloperationoftheterminal. 3.2. Securityofyourterminal Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It is strongly advised that these checks are performed regularly after receipt. You should check,forexample:thatthereisnoevidenceofunusualwiresthathavebeenconnectedto any ports onyour terminal or associated equipment, or any other part ofyour terminal. Such checks would provide warning of any unauthorised modifications to your terminal, andothersuspiciousbehaviourofindividualsthathaveaccesstoyourterminal. Youarestronglyadvisedtoensurethatprivilegedaccessto youris only grantedtostaff thathavebeenindependentlyverifiedasbeingtrustworthy. 3.3. ECstandardcompliancemarking ECstandardcompliancemarkingcertifiesthattheproductstipulatedbelow:iWP. complies with the basic requirements of European Directive 1999/5/CE, known as the R&TTE Directive concerning Radio Frequency equipment and telecommunications terminalswithrespectto:
Healthandsafetyprotectionoftheuserandallotherpersons EMCprotection conformstothefollowingharmonizedstandards:
IEC/EN609501:Electricalsafetyofdataprocessingequipmentincludingelectrical officeequipment.Issuedec2001 EN55022:DataprocessingequipmentRadioelectricdisturbancecharacteristics Limitsandmeasurementmethods.Issue1998/A12000/A22003 EN 55024: Data processing equipment Immunity characteristics Limits and measurementmethods.Issue1998+A12001+A22003 complieswiththefollowingspecification:
EN301511:Harmonizedstandformobile EN300328:(BT+WLAN)ElectromagneticcompatibilityandRadioSpectrum EN300330:NFCElectromagneticcompatibilityandRadioSpectrum WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 5/16 Copyright2009Ingenico Allrightsreserved 3.4. FCCcompliance TheFCCIDforthismodelare:TBC_iWP220 _iWP250 3.4.1. FCCStatement This equipment has been tested and found to comply with the limits for a class B digital device,pursuanttopartoftheFCCrules.Theselimitsaredesignedtoprovidereasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications. However,thereisnoguaranteethatinterferencewillnotoccurinparticularinstallation.If thisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcan be determined by turning the equipment off and on, the user is encouraged to try to correcttheinterferencebyoneormoreofthefollowingmeasures:
Reorientorrelocatethereceivingantenna Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthe Increasetheseparationbetweentheequipmentandreceiver receiverisconnected Consultthedealeroranexperiencedradio/TVtechnicianforhelp Thedevicecomplieswithpart15oftheFCCrules.Operationissubjecttothefollowingtwo conditions:
Thisdevicemaynotcauseharmfulinterference Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmay causeundesiredoperationofthedevice. Part68ofFCCRules ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirementsadoptedby the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this numbermustbeprovidedtothetelephonecompany. 3.4.2. FCCRFRadiationExposureStatement Thistransmittermustnotbecolocatedoroperatinginconjunctionwithanyotherantenna ortransmitter. ThisequipmentcomplieswithFCCRFradiationexposurelimitssetforthforanuncontrolled environment.Thisequipmentshouldbeinstalledandoperatedwithaminimumdistanceof 20centimetersbetweentheradiatorandyourbody. CAUTION: The user is cautioned that any changes or modification not approved by INGENICOcouldvoidusersauthoritytooperatetheequipment. WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 6/16 Copyright2009Ingenico Allrightsreserved 3.5. MainCharacteristics Terminal Weight Size(withfootinmiddleposition) Seriallink USBA(Host) USBB(Device) RJ45Lan RJ11CashRegister about1,700kgwithoutpaperroll 345x210x160mm(lxwxh) 2 4 1 1 1 approx450g(withoutmainscable) approx133x59x35mm(Lxwxh) Desktoppowersupplyunit Weight Size ClassIIequipment PSU Electricalmainsnetwork Maxconsumption 2polesocket3A 100240VCA/5060Hz 2.5ARMS Cablelength Powerblockcable approx1,3m GraphicalTFTcolor 800x600 TFTtransmissive LED 250cd/m 1:1500 262k(TBC) Display Type Displayarea(activezone) Landscape8 Numberofpixels Technology Backlight Brightness Contrast Numberofcolors WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 7/16 Copyright2009Ingenico Allrightsreserved 4. Installationandconnection 4.1. Positioningtheterminal Installtheterminalonaflatsurface,withaneasyaccesstoanelectricaloutlet.Placethe terminal away from any heat source and protected from dust, vibrations and electromagneticradiations(awayfromvideoterminals,PC,antishopliftingbarriers,...). Operatingconditions Ambienttemperature Maxrelativehumidity from+5Cto+45C 85%at+40C Storageconditions Storagetemperature 20C,+55C Maxrelativehumidity 85%at+55C 4.2. Supportfootassembly InsertthefootintheslotsupportfootofiWPterminal(seeschemeofconnection4.3) Andtranslatethefootwithhorizontaldirectiontolockposition WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 8/16 Copyright2009Ingenico Allrightsreserved 4.3. Connections Allconnectionsareontherearoftheterminalprotectedbyashieldcover. 4.4. InstallingtheiWP220/iWP250Cablefixing 4.4.1. Removetheshieldcover Removetheshieldcoverbydrawingontheclips1. Lifttheshieldcoverrearwardtoremoveit,asshownbyarrowsonthefigure. Profilview 4.4.2. Connectcables 1 3xUSB Ethernet 2xRS232 Cashdrawer Performthefollowingoperations:
1xUSB Slavefor Audioin/out SD/MMC 1xUSB Suspend button SIM card Power supply Slot for support foot Plug cable for the main power supply to themainspowersupplynetwork;connect theotherendtotheterminalpowersupply connection (see scheme of connection above). InsertthecableintheLockingMechanism WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 9/16 Copyright2009Ingenico Allrightsreserved 4.4.3. Closetheshieldcover Toclosetheshieldcover,startbyinsertingtheclips1oftheshieldcoverintheir housingrespectivelyfirst,asshownonthefigureherebelow,andclosetheshield coverasindicatedbyarrowonthefigurebelow. 1 4.5. Profilview InstallingMicroSDMemoryandSIM InsertcompletelythemicroSDmemorycardorSIMintheirslot, MicroSDMemoryandSIMslotsarelocatedundertheterminal ToremovetheSDMemoryCardorSIMcardpushonitwithyournails. SIM MicroSD WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 10/16 Copyright2009Ingenico Allrightsreserved 5. Installingapaperroll CAUTION Useonlypaperapprovedbythemanufacturer(diameter80mm).Useofunsuitablepaper is likely to damage the printer of your terminal (see characteristics in Maintenance chapter). 5.1. Openthecoverpapercompartment Openthepapercompartmentbypushingthebuttononthefrontfaceandpullthe covertotherearoftheterminal. ATTENTION Donotforcethecoveragainststopedge. 5.2. Installingapaperroll Dragthebuttontoopenthepapercompartmentsituatedatthefrontofterminal andraisethecover. Insert the paper roll in the compartment following the directions shown on the figurebelow. Unrollthepaperoutofthecompartmentandholditinbottomposition. Maintainthepaperandclosethecover. Pressinthemiddleofthecovertocloseit. WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 11/16 Copyright2009Ingenico Allrightsreserved 6. Dailyuse 6.1. Cardinsertion 6.1.1. Readingamagstripecard Insertthecardmanuallyinthedriver,magstripefacingright. Swipethecardwithconstantspeed,nottooslownottoofast,tomaximizethereading andavoidannoyingrepetitions. 6.1.2. Contactless(optional) Bringthecardfirmlyuptotheactivezoneabovethedisplay(atabout1cm).Keepthe cardclosetotheClessaereaduringthetransaction. Contactless activearea WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 12/16 Copyright2009Ingenico Allrightsreserved 7. Maintenance ATTENTION Beforemakinganyoperationsofmaintenanceintheterminal,makesurethat thepowersupplyisdisconnected. 7.1. Paperroll Characteristics Colour Width Diameter Precisions White 80mm 80mmmax. The thermal paper can be deteriorated by poor storage conditions, so we recommendyoutoavoid:
storageinhotwetplaces(neartoairconditioner,humidityhigherthan85%) exposuretosunlightorultravioletforlongperiods contactwithorganicsolvents(solventtypeadhesive) direct contact with materials containing plasticizers (PVC transparent foldersorenvelopes) directcontactwithdiazopapers directcontactwithwater Rubbingorpressingthepapertoostrongly CAUTION Inordertobenefitfromthecompleteguaranteeoftheproduct,onlyheatsensitizedpaper approvedbythemanufacturercanbeused. WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 13/16 Copyright2009Ingenico Allrightsreserved 7.2. Cleaningoftheterminal Firstofall,unplugallthewiresfromtheterminal. Goodrulesforpropercleaningoftheterminalare:
Useasoftcloththatisveryslightlysoakedwithsoapywatertocleantheoutsideof theterminal. Donotcleantheelectricalconnections. Donotuseinanycase,solvents,detergentsorabrasiveproducts:
Thosematerialsmightdamagetheplasticorelectricalcontacts. Avoidexposingtheterminaltothedirectraysofthesun. 7.3. Transportandstorage Usetheoriginalpackagingforanyunitorstored. Disconnectallcablesfromtheterminalduringthetransport. 7.4. Troubleshooting Theterminaldoesnotturnonordoesnotconnect:
Checkthepowersupplycable Checkforelectricalpowernetwork Cardsarenotread Checkthatthemagneticcardispassedcorrectly(withmagneticband directedtotheinterioroftheterminal) Swipeagainthecardwiththemagneticstripemovementconstantandrapid Verifythatthemagneticstripisnotdamaged,groovedorcracked Theticketisnotprinted Checkthepresenceandproperpositioningofthepaperroll. Possiblyadjustthepaperrollfollowinginstructionspresentinthismanual Checkthetypeofpaperused(thermalpapermustbeused) WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 14/16 Copyright2009Ingenico Allrightsreserved 7.5. Endoflife Theproductbelongstothefamilyofelectricalandelectronicequipment.Therefore,itis subjectedtotheWEEEdirectivewhichrequiresthecollectionandtherecyclingattheend oflifeproduct. TheIngenicoproductspresentthesymbolforthemarkingofelectricalandelectronic equipmentasrequiredbytheWEEEDirective. Thecrossedoutwheeledbinprintedontheproductgivestheinformationabout therequirementnottodisposeofWEEEasunsortedmunicipalwasteandto collectsuchWEEEseparately. Toassurethattheproductiscollectedandrecycledwithrespecttotheenvironment,you mustcontactyoursupplier(indefect,contacttheIngenicolocalofficeorthecommercial headofficeinchargeofyourcountryonwww.ingenico.com,contactuspage). Theabandonmentoruncontrolleddisposalofwastecancauseharmtoenvironmentandto humanhealth.So,byrecyclingyourproductinaresponsiblemanner,youcontributetothe preservationofnaturalresourcesandtotheprotectionofhumanhealth. WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 15/16 Copyright2009Ingenico Allrightsreserved ThisDocumentisCopyright2009byINGENICOGroup.INGENICOretainsfullcopyrightownership, rights and protection in all material contained in this document. The recipient can receive this documentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontents inanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionof INGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdparty withoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjectto the condition that the recipient ensures that any other recipient of this document, or information containedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation. Care has been taken to ensure that the content of this document is as accurate as possible.INGENICO however declines any responsibility for inaccurate, incomplete or outdated information.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writingbetweenINGENICOandtheuser. INGENICO is not responsible for any use of this device, which would be non consistent with the presentdocument. Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners. Yourcontact Ingenico 192avenueCharlesdeGaulle 92200NeuillysurSeineFrance Tl.:+33146258200Fax:+33147725695 www.ingenico.com 1 0 5 9 2
WebPOSiWP220/iWP250_userguide 9000002528R1100001/926 16/16 Copyright2009Ingenico Allrightsreserved