Productname:iCT220/iCT250 Range:COUNTERTOP e d i u G r e s U INGENICO192avenueCharlesdeGaulle92200NeuillysurSeineFRANCE Tl.33(0)146258200Fax33(0)147725695 www.ingenico.com Contents 1. Introduction __________________________________________________3 2. Unpacking____________________________________________________3 3. Recommendations ____________________________________________ 4 3.1. Security _____________________________________________________________4 3.2. Telephoneemergency,hangingup _______________________________________4 3.3. Securityofyourterminal _______________________________________________5 3.4. Standardcompliancemarking ___________________________________________5 3.5. FCCcompliance _______________________________________________________5 3.6. MainCharacteristics ___________________________________________________7 4. Installationandconnection_____________________________________ 8 4.1. Positioningtheterminal ________________________________________________8 4.2. Connections__________________________________________________________8 4.3. InstallingtheiCT220/iCT250Cablefixing__________________________________8 4.3.1. Openingthecablecover_________________________________________________________ 8 4.3.2. KitMagicBoxinstallation________________________________________________________ 9 4.3.3. Connectcables _______________________________________________________________ 10 4.3.4. Closecover ___________________________________________________________________ 11 4.4. InstallationoftheMagicBox ___________________________________________ 11 4.5. InstallingSAM(Secureaccessmodule) ___________________________________ 12 4.6. InstallingMicroSDCard(optional)_______________________________________ 13 5. Installingapaperroll __________________________________________ 14 6. Dailyuse ____________________________________________________ 15 6.1. Keypadfunctions ____________________________________________________ 15 6.2. Adjustingthecontrast ________________________________________________ 15 6.3. Cardinsertion _______________________________________________________ 16 6.3.1. Swipingacard________________________________________________________________ 16 6.3.2. Insertingachipcard ___________________________________________________________ 16 6.3.3. Insertingachipcardinsecondreader(Optional)____________________________________ 16 6.3.4. ReadingContactless(Optional) __________________________________________________ 16 7. Maintenance_________________________________________________ 18 7.1. Paperroll ___________________________________________________________ 18 7.2. Cleaningoftheterminal _______________________________________________ 19 7.3. Transportandstorage ________________________________________________ 19 7.4. Troubleshooting _____________________________________________________ 19 7.5. Endoflife___________________________________________________________20 Productname:iCT220/iCT250 900002734R1100001/1021 296114093 2/21 Copyright2009Ingenico Allrightsreserved 1. Introduction ThankyouforchoosinganIngenicopaymentterminal. Werecommendyoutoreadcarefullythisuserguide:Itgivesyouthenecessaryinformation aboutsafetyprecautions,unpacking,installation,andmaintenanceofyourterminal. CAUTION Tobenefitfromtheguaranteerelatedproduct,andtorespectthesecurity,weaskyouto use only the power supply delivered in box with the product, entrusting maintenance operationsonlytoanauthorizedperson. Failuretocomplywiththeseinstructionswillvoidthemanufacturersresponsibility. 2. Unpacking ADVICE Carefully preserve the packaging of the iCT220/iCT250. It must be reused whenever the terminalisshipped. Accordingtothemodel,thefollowingitemsareincludedintheiCT220/iCT250box TheiCT220/iCT250terminalequippedwithitspaperroll Magicbox(mandatoryuse) Themainpowersupplywithitscableconnection(accordingtothenationalneeds). Thecableconnectionforthetelephonenetwork Thisinstallationguide Userguide Magicbox Wallmounted powersupplyunit Cableconnectionforthe telephonenetwork CAUTION The power supply unit provided with your equipment is specially designed for Ingenico iCT220/iCT250terminals.Donotuseanyotherpowersupply. Desktoppowersupplyunit provided(mandatory)with iCTequippedwiththe followingoptions:
iCT220/iCT250 terminal Contactlessmodel Productname:iCT220/iCT250 900002734R1100001/1021 296114093 3/21 Copyright2009Ingenico Allrightsreserved 3. Recommendations 3.1. Security Poweron/Powerdown To power on or power down the iCT220/iCT250 connect or disconnect the power supply fromtheelectricoutlet. Lithiumbattery TheiCT220/iCT250isfittedwithalithiumbatterywhichisnotaccessibletotheuser.Onlya qualifiedtechnicianmaybeauthorizedtoopentheunitandchangethiscomponent. Electricalpowersupplynetwork Provideanelectricaloutlet:
locatedneartheequipmentandeasilyaccessible whichmeetsthestandardsandregulationsinthecountryofuse. Telephonenetwork Provideaphonejackcomplyingwithstandardsandregulationsinthecountryofuse. SAM/SIMorSDMemoryCardcompartmentcover Locatedundertheterminal,itmustbeinplaceduringnormaloperationoftheterminal. Cablecompartmentcover The cable compartment cover is located under the terminal, it must be in place during normaloperationoftheterminal. 3.2. Telephoneemergency,hangingup Youhaveanurgentcalltomake,wheniCT220/iCT250hangsontheline. Inordertogetadialtone Placethehandsetinthehanguppositionand:
or or presstheredkey(=cancel) disconnectthepowersupplyfromthemainsnetwork disconnecttheiCT220/iCT250telephoneconnectorfromthetelephonecallsocket, andplacethetelephoneconnectorintothetelephonewallsocket. Youwillhaveadialtonewithin6seconds. Productname:iCT220/iCT250 900002734R1100001/1021 296114093 4/21 Copyright2009Ingenico Allrightsreserved 3.3. Securityofyourterminal Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It is strongly advised that these checks are performed regularly after receipt. You should check,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusual wiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,the chipcardreader,oranyotherpartofyourterminal.Suchcheckswouldprovidewarningof any unauthorised modifications to your terminal, and other suspicious behaviour of individualsthathaveaccesstoyourterminal.Yourterminaldetectsanytamperedstate. In this state the terminal will repeatedly flash the message Alert Irruption! and further useoftheterminalwillnotbepossible.IfyouobservetheAlertIrruption!message,you shouldcontacttheterminalhelpdeskimmediately. Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedto staffthathavebeenindependentlyverifiedasbeingtrustworthy. CAUTION NEVERaskthecustomertodivulgetheirPINCode.Customersshouldbeadvisedtoensure thattheyarenotbeingoverlookedwhenenteringtheirPINCode. 3.4. Standardcompliancemarking iCT220 Thisclass(B)digitalapparatuscomplieswithCanadianICES003 iCT220/iCT250 conformstothefollowingstandardsandrules:
IEC6095012ndEd:Electricalsafetyofdataprocessingequipmentincluding electricalofficeequipment FCCpart15C(ICT250),FCCpart15B(ICT220) FCCpart68 EN 55024: Data processing equipment Immunity characteristics Limits and measurementmethods.Issue1998+A12001+A22003 3.5. FCCcompliance FCCID:XKBICT220/XKBICT250 This equipment as been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonableprotectionagainstharmfulinterfaceinaresidentialinstallation.Thisequipment generates uses and can radiate radio frequency energy and, if not installed and used in accordancewithinstruction,maycauseharmfulinterferencetoradiocommunications. However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.If thisequipmentdoescauseharmfulinterferencetoradioortelevisionreceptionwhichcan bedeterminedbyturningtheequipmentoffandontheuserisencouragedtotrytocorrect interfacebyonemoreofthefollowingmeasures:
Reorientorrelocatethereceivingantenna. Connecttheequipmentintoaoutletoncircuitdifferentfromthattowhichthereceiver Increasetheseparationbetweentheequipmentandreceiver. isconnected. Productname:iCT220/iCT250 900002734R1100001/1021 296114093 5/21 Copyright2009Ingenico Allrightsreserved Consultthedealeroranexperienceradio/TVtechnicianforhelp. Part68ofFCCRules US:IEOMM01BICT220/IEOMM01BICT250 ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirementsadoptedby the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this numbermustbeprovidedtothetelephonecompany. ThisequipmentusesthefollowingUSOCjacks:(RJ11C). A plug and jack used to connect this equipment to the premises wiring and telephone networkmustcomplywiththeapplicableFCCPart68rulesandrequirementsadoptedby theACTA.Acomplianttelephonecordandmodularplugisprovidedwiththisproduct.Itis designed to be connected to a compatible modular jack that is also compliant. See installationinstructionsfordetails. TheRENisusedtodeterminethenumberofdevicesthatmaybeconnectedtoatelephone line.ExcessiveRENsonatelephonelinemayresultinthedevicesnotringinginresponseto anincomingcall.Inmostbutnotallareas,thesumofRENsshouldnotexceedfive(5.0).To becertainofthenumberofdevicesthatmaybeconnectedtoaline,asdeterminedbythe totalRENs,contactthelocaltelephonecompany. Ifthisequipmentcausesharmtothetelephonenetwork,thetelephonecompanywillnotify youinadvancethattemporarydiscontinuanceofservicemayberequired.Ifadvancenotice isnotpractical,thetelephonecompanywillnotifythecustomerassoonaspossible.Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modificationstomaintainuninterruptedservice. If trouble is experienced with this equipment, please contact INGENICO, or your local INGENICOdistributororservicecenterintheU.S.A.forrepairand/orwarrantinformation. Ifyourhomehasspeciallywiredalarmequipmentconnectedtothetelephoneline,ensure the installation of this equipment does not disable your alarm equipment. If you have questionsaboutwhatwilldisablealarmequipment,consultyourtelephonecompanyora qualifiedinstaller. CAUTION TheuseriscautionedthatanychangesormodificationnotapprovedbyINGENICOcould voidusersauthoritytooperatetheequipment. Productname:iCT220/iCT250 900002734R1100001/1021 296114093 6/21 Copyright2009Ingenico Allrightsreserved 3.6. MainCharacteristics Terminal Weight Size about325gto350gfulloption 185x83x63mm(lxwxh) approx115g(withoutmainscable) approx77x25x89mm(Lxwxh) ClassIIequipment 120V60Hz 400mA Powersupplyunit(wallmounted) Weight Size Class Inputvoltage Maxconsumption Thepowersupplyunitisespeciallydesignedbythemanufacturerforitsterminalsandso mustbeused. Desktoppowersupplyunit Weight Size Class Inputvoltage Maxconsumption approx230g(withoutmainscable) approx98x50x30mm(Lxwxh) ClassIIequipment 100240VCA5060Hz 800mA Cablelength Powerblockcable approx1,8m Telephonecable approx3m Productname:iCT220/iCT250 900002734R1100001/1021 296114093 7/21 Copyright2009Ingenico Allrightsreserved 4. Installationandconnection 4.1. Positioningtheterminal Installtheterminalonaflatsurface,withaneasyaccesstoanelectricaloutletandtelephone line. Place the terminal away from any heat source and protected from dust, vibrations and electromagneticradiations(awayfromvideoterminals,PC,antishopliftingbarriers,...). Operatingconditions Ambienttemperature Maxrelativehumidity from+5Cto+45C 85%at+40C Storageconditions Storagetemperature Maxrelativehumidity 20C,+55C 85%at+55C 4.2. Connections Allconnectionsareontherearoftheterminalprotectedbyacover. Telephone
*accordingtothemodel PowerSupply SerialLinkRS232 USBSlave EthernetLink(Optional)*
USBHost SecondSerialLinkRS232
(Optional)*
4.3. InstallingtheiCT220/iCT250Cablefixing 4.3.1. Openingthecablecover Unclipthecoverbypushingsimultaneouslyontheclips1withyournailsfingeras shownonthefigureherebelow. Liftthecoverrearwardtoremoveit,asshownbyarrowsonthefigure. 1 Productname:iCT220/iCT250 900002734R1100001/1021 296114093 8/21 Copyright2009Ingenico Allrightsreserved 4.3.2. Kit Magic Box installation WARNING Connectingmustbedonewhentheterminalispoweredoff. Followtheinstallationinstructionsshownbelow:
Plug:
1 Powerlead 2 Telephoneline 3 Ethernetcable 4 SeriallinkRS232cable 1 2 caps 4 3 Install caps in the leadthrough (as indicated on thefigure). Close the compartment with the special cover providedinthekit,liketheproceduredescribedat chapter4.3.4. Productname:iCT220/iCT250 900002734R1100001/1021 296114093 9/21 Copyright2009Ingenico Allrightsreserved 4.3.3. Connectcables Performthefollowingoperations:
Plugthetelephonecable(1)intothetelephonejack(3).Connecttheotherendintothe connection(4)ofthemagicbox Plug the power leads (5) into the power outlet (6), connect the other end into the powerconnection(7)ofthemagicbox. 3 7 1 4 6 5 Plug:TNV3circuit:TelecommunicationNetworkVoltage,aspersafetystandardEN60950. Productname:iCT220/iCT250 900002734R1100001/1021 296114093 10/21 Copyright2009Ingenico Allrightsreserved 4.3.4. Closecover Toclosethecover,startbyinsertingtheclips1ofthecoverintheirhousing respectivelyfirst,asshownonthefigureherebelow,andclosethecover. 1 4.4. InstallationoftheMagicBox ADVICE It is strongly recommended to attach the Magic cable to terminals work area in order to reduce stress on the terminal and connection. 1 32 Examplesofsecuringthe Magic Cable are as illustrated:
1 Using the supplied cable tietoattachto a table leg (or similar) 2 Usingthesuppliedcabletieandselfadhesivesupport 3 Usingacountersunkscrew(notsupplied)toanappropriatesurface TheMagicCableshouldbereadilyaccessibleforsupportandterminalhelpdesk diagnosispurposes. Note:TheconnectionMagicBoxcanalsobeattachedusingaVELCROorothersystem. Productname:iCT220/iCT250 900002734R1100001/1021 296114093 11/21 Copyright2009Ingenico Allrightsreserved InstallingSAM(Secureaccessmodule) 4.5. CAUTION:
Beforestarting,switchofftheterminalbydisconnectingthepowersupply. InordertoaccesstheSAMcardyoumustfirstremovetheSAMcompartmentcoverlocated atthebackofyourterminal. Pressdownfirmlyinthemiddleofthecoverandslideitasindicatedbyarrowon thefigurebelow. PRESSHERE Insert the SAM Card into the slot marked (1) or(2). Take caretoensurethattheSAMCardisinsertedinthecorrect manner. The cut corner must be positioned as indicated onthefigure. To remove SAM card, we suggest you to use a piece of adhesive previously pasted on both sides of the SAM as shownherebelow Cutcorner SAM CAUTION:
DonotuseanytoolswheninstallingorremovingtheSAMCard. Adhesive Cutcorner Replacethecoverasillustratedbytheprocedurebelow:
Productname:iCT220/iCT250 900002734R1100001/1021 296114093 12/21 Copyright2009Ingenico Allrightsreserved 4.6. InstallingMicroSDCard(optional) CAUTION:
Beforestarting,switchofftheterminalbydisconnectingthepowersupply. Openthecoverasindicatedatchapter4.5 InsertcompletelytheMicroSDCardintothe slotmarked(MicroSD)asindicatedonthe figure. TakecaretoensurethattheMicroSDCardis insertedinthecorrectmanner.The insertionpositionCardisengravedonthe terminal. ToremovetheMicroSDCardpushonitwith yourfingernails. Productname:iCT220/iCT250 900002734R1100001/1021 296114093 13/21 Copyright2009Ingenico Allrightsreserved 5. Installingapaperroll Yourterminalissuppliedwithonepaperroll.Whenthepaperrollisnearingtheend,ared linewillappearonthepaper,thisindicatesthatthepaperrollmustbereplaced. CAUTION Useonlypaperapprovedbythemanufacturer(diameter40mm).Useofunsuitablepaper islikelytodamagetheprinterofyourterminal(seecharacteristicsatthechapter7.1). Open the paper compartment by lifting the catch located at the rear of the iCT220/iCT250andpullsthecovertotherearoftheterminal. ATTENTION Donotforcethecoveragainstthecables. LIFT Insert the paper roll in the compartment following the directions shown on the figurebelow. Pullthepaperuptothetopoftheterminalandholditinthisposition. Maintainthepaperandclosethelid. Pressthetopofthelidinthecenterasshownbyarrow,untilitclipsintoposition. ADVICE Ifyouareinsertinganewroll,tearoffthefirstlength(onecompleteturn). Productname:iCT220/iCT250 900002734R1100001/1021 296114093 14/21 Copyright2009Ingenico Allrightsreserved 6. Dailyuse 6.1. Keypadfunctions 1 2 3 6 5 1 NAVIGATIONkeysinthemenusInteractivekeysforusebetweenthescreen 2 FUNCTIONkeysF 3 CANCELkey(red) 4 CLEARkey(yellow)/Feedpaper(longpress) 5 VALIDATIONkey(green) 6 DotKey 4 6.2. Adjustingthecontrast NocontrastmanagementfortheColourdisplay Thescreenofyourchartis128x64pixels,illuminatedwithwhitelight. Ifyouwishtoincreaseortodecreasethecontrastofthecharactersdisplayedonscreen, press simultaneously on the
(dot key) and key in order to decrease the contrast,orthe
(dotkey)and keyinordertoincrease. Keeppressingthekeysaslongasnecessary. Productname:iCT220/iCT250 900002734R1100001/1021 296114093 15/21 Copyright2009Ingenico Allrightsreserved 6.3. Cardinsertion 6.3.1. Swipingacard Slidethecardinthereaderwithmagnetic stripfacingleft Swipe the card with constant speed, not too slow not too fast, to maximize the readingandavoidannoyingrepetitions. 6.3.2. Insertingachipcard ChipCardsshouldbeinsertedintothe cardreaderasillustratedwiththechip facingup 6.3.3. Insertingachipcardinsecondreader
(Optional) Islocatedonbackoftheterminal. Insertthecardupsidedown,magneticstrip visible.(chipnovisible) 6.3.4. ReadingContactless(Optional) Bringthecardquicklyuptotheactivezoneabovethedisplay(atabout1cm).Keep thecardclosetothedisplayduringthetransaction Yourcontactlessterminalhasarowoffourstatuslightsthatarevisibleondisplay. Whenacontactlesstransactionisstartedthefirst(lefthand)statuslightwillbelit Green lights steadily;thisindicatesthatthe contactlessdisplayisinusebutacardis notbeingread. Whenacontactlesscardispresentedto thecontactlessactivezoneduringa transaction,thesecond,thirdand fourthstatuslightswillbelitinturn. Thecardreadissuccessfulwhenallfour statuslightsarelitandtheconfirmation toneisheard. Contactless ActiveZone Productname:iCT220/iCT250 900002734R1100001/1021 296114093 16/21 Copyright2009Ingenico Allrightsreserved Productname:iCT220/iCT250 900002734R1100001/1021 296114093 17/21 Copyright2009Ingenico Allrightsreserved 7. Maintenance WARNING Beforemakinganyoperationsofmaintenanceintheterminal,makesurethat thepowersupplyisdisconnected. 7.1. Paperroll Characteristics Colour Width Diameter Precisions White 58mm 40mmmax. The thermal paper can be deteriorated by poor storage conditions, so we recommendyoutoavoid:
storageinhotwetplaces(neartoairconditioner,humidityhigherthan85%) exposuretosunlightorultravioletforlongperiods contactwithorganicsolvents(solventtypeadhesive) direct contact with materials containing plasticizers (PVC transparent foldersorenvelopes) directcontactwithdiazopapers directcontactwithwater Rubbingorpressingthepapertoostrongly CAUTION Inordertobenefitfromthecompleteguaranteeoftheproduct,onlyheatsensitizedpaper approvedbythemanufacturercanbeused. Productname:iCT220/iCT250 900002734R1100001/1021 296114093 18/21 Copyright2009Ingenico Allrightsreserved 7.2. Cleaningoftheterminal Firstofall,unplugallthewiresfromtheterminal. Goodrulesforpropercleaningoftheterminalare:
Useasoftcloththatisveryslightlysoakedwithsoapywatertocleantheoutsideof theterminal. Donotcleantheelectricalconnections. Donotuseinanycase,solvents,detergentsorabrasiveproducts:
Thosematerialsmightdamagetheplasticorelectricalcontacts. Avoidexposingtheterminaltothedirectraysofthesun. Donotputanythingintotheslotofthesmartcardreader 7.3. Transportandstorage Usetheoriginalpackagingforanyunitorstored. Disconnectallcablesfromtheterminalduringthetransport. 7.4. Troubleshooting Theterminaldoesnotturnonordoesnotconnecttothetelephoneline Checkthepowersupplyandtelephonelinecables Checkforelectricalpowernetwork Theterminalfailstoestablishatelephoneconnection Checkthatthetoneofthephonelineisfree Checktheconfigurationofthephonelineandnumbertocall Getsupportfromtechnical Cardsarenotread Checkthatthemagneticcardisswipedcorrectly(withmagneticstripefacingleft) Swipeagainthecardwithaconstantandquickmovement Verifythatthemagneticstripisnotdamaged,groovedorcracked Make sure you have inserted correctly the smart card into the smart card reader andremovedthecardonlyafterthetransaction Theticketisnotprinted Checkthepresenceandproperpositioningofthepaperroll. Possiblyadjustthepaperrollfollowinginstructionspresentinthismanual Checkthetypeofpaperused(thermalpapermustbeused) Productname:iCT220/iCT250 900002734R1100001/1021 296114093 19/21 Copyright2009Ingenico Allrightsreserved 7.5. Endoflife Theproductbelongstothefamilyofelectricalandelectronicequipment.Therefore,itis subjectedtotheWEEEdirectivewhichrequiresthecollectionandtherecyclingattheend oflifeproduct. TheIngenicoproductspresentthesymbolforthemarkingofelectricalandelectronic equipmentasrequiredbytheWEEEDirective. Thecrossedoutwheeledbinprintedontheproductgivestheinformationabout therequirementnottodisposeofWEEEasunsortedmunicipalwasteandto collectsuchWEEEseparately. Toassurethattheproductiscollectedandrecycledwithrespecttotheenvironment,you mustcontactyoursupplier(indefect,contacttheIngenicolocalofficeorthecommercial headofficeinchargeofyourcountryonwww.ingenico.com,contactuspage). Theabandonmentoruncontrolleddisposalofwastecancauseharmtoenvironmentandto humanhealth.So,byrecyclingyourproductinaresponsiblemanner,youcontributetothe preservationofnaturalresourcesandtotheprotectionofhumanhealth. Productname:iCT220/iCT250 900002734R1100001/1021 296114093 20/21 Copyright2009Ingenico Allrightsreserved ThisDocumentisCopyright2009byINGENICOGroup.INGENICOretainsfullcopyrightownership, rights and protection in all material contained in this document. The recipient can receive this documentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontents inanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionof INGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdparty withoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjectto the condition that the recipient ensures that any other recipient of this document, or information containedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation. Care has been taken to ensure that the content of this document is as accurate as possible.INGENICO however declines any responsibility for inaccurate, incomplete or outdated information.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writingbetweenINGENICOandtheuser. INGENICO is not responsible for any use of this device, which would be non consistent with the presentdocument. Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners. Yourcontact
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Ingenico 192avenueCharlesdeGaulle 92200NeuillysurSeineFrance Tl.:+33146258200Fax:+33147725695 www.ingenico.com Productname:iCT220/iCT250 900002734R1100001/1021 296114093 21/21 Copyright2009Ingenico Allrightsreserved