FCC ID: BEJ-MEBICAS3 CAR NAVIGATION

Owner's manual Golf Edition 07.2019 Owner's manual Golf Print status: 20.03.2019 English: 2019.07 l a u n a m s

r e n w O f l o G Vehicle data sticker Fig. 1 1: Vehicle identification number; 2: Vehicle type, engine power, gearbox type; 3: Engine code, gearbox code, paint number, interior equipment; 4: Optional extras, PR numbers Pre-delivery inspection carried out on:

Date of delivery to customer/initial registration: a) Volkswagen dealership stamp Volkswagen dealership stamp a) Whichever comes first. Volkswagen works continuously to develop and fur-

ther improve all models. Please understand that we must therefore reserve the right to alter any part of the vehicle and its equipment or technical specifica-

tions at any time. The information provided con-

cerning scope of delivery, appearance, performance, dimensions, weights, fuel consumption, standards and vehicle functions is all correct at the time of go-

ing to print. Some of the equipment and functions described might not yet be available in a particular vehicle (information can be provided by your local Volkswagen dealership), or may be available only in certain countries. The vehicle illustrated on the cov-

er may have certain items of optional equipment which are only available at extra cost, or which are only available in certain markets. Your Volkswagen dealership will be able to inform you about varia-

tions in different countries. Subject to alteration and amendment. No legal commitment may be inferred from the information, illustrations or descriptions in this manual. No part of this manual may be reprinted, reproduced or translated without the written permission of Volkswagen AG. All rights under the laws of copyright are expressly reserved by Volkswagen AG. Subject to alteration and amendment. Printed in Germany. 2019 Volkswagen AG This paper was bleached without the use of chlorine. Thank you for choosing Volkswagen By purchasing this Volkswagen, you have become the owner of a vehicle fitted with the most up-to-date technology and a multitude of convenience functions for your use and enjoyment. Before using your vehicle for the first time, please read and observe the information in this owner's manual. It will quickly help you to become familiar with your vehicle and all of its functions as well as making you aware of dangers to yourself and others and of how these dangers can be avoided. If you have any further questions about your vehicle, or if you think that the vehicle wallet has not covered everything, please get in touch with your Volkswagen dealership. They will always be happy to deal with your questions, suggestions or problems. We hope you enjoy driving your new vehicle. Happy motoring. Volkswagen AG Infotainment Getting started Introduction to the topic The function and settings of the Infotainment sys-

tem depend on the country and vehicle equipment. Before using for the first time Before using the device for the first time, please ob-

serve the following points so you can make full use of the available functions and settings:

Observe the basic safety instructions page 190. Reset the Infotainment system to factory set-

tings. Find your favourite radio stations and store them to station buttons for quick access page 202. Use only suitable audio sources and data media page 205. Pair a mobile device to make calls using the tele-

phone interface page 212. Use current map data for the navigation page 207. Register with Volkswagen We Connect to use the corresponding services page 177. Other applicable documents In addition to this manual, please observe the fol-

lowing documents when using this Infotainment system and its components:

Supplements to the vehicle wallet of your vehicle. The operating instructions for the mobile device or audio sources. The operating instructions for external data media and playback devices. Instructions for any Infotainment accessories sub-

sequently installed or additionally used. Service description when using Volkswagen We Connect services. Digital operating instructions in the Infotainment system (where available) Safety notes Please refer to and on page 190. Some functions may contain links to websites that are operated by third parties. Volkswagen AG 190 Infotainment does not assume ownership of the third-party websites that are reached via links and is not re-

sponsible for their content. Some functions may contain external information supplied by third parties. Volkswagen AG is not responsible for external information being cor-

rect, up-to-date and complete, or for any in-

fringement of third-party rights. The radio stations or owners of the data storage media and audio sources are responsible for the content provided. Multi-storey car parks, tunnels, high buildings, mountains, and other electrical devices, e.g. bat-

tery chargers, can also impair radio reception. Films or metal-coated stickers on the aerial and on the windows can interfere with radio recep-

tion. WARNING The central computer of the Infotainment system is networked with the control units installed in the vehicle. Incorrect repair or incorrect removal and installation of the central computer therefore lead to an increase risk of accident and injury. Never replace the central computer with a used central computer from end-of-life vehicles or from recycling. Have the central computer removed and instal-

led or repaired only by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. WARNING The factory-installed radio with integrated hard-

ware is networked with the control units installed in the vehicle. Incorrect repair or incorrect removal and installation of the radio therefore lead to an increase risk of accident and injury. Never replace the radio with a used radio from end-of-life vehicles or from recycling. Have the radio removed and installed or re-

paired only by a qualified workshop. Volkswa-

gen recommends using a Volkswagen dealer-

ship for this purpose. WARNING Accidents and injuries can occur if the driver is dis-

tracted. Reading information off the screen and operating the Infotainment system can distract you from the road and cause accidents. Always drive carefully and responsibly. WARNING WARNING Connecting, inserting or removing data media or audio sources while the vehicle is in motion can distract you from the road and lead to accidents. WARNING Set the volume so that noises outside the vehicle

(e.g. emergency service sirens) can be easily heard at all times. Setting the volume too high may damage your hearing. This is the case even if you are only ex-

posed to high volumes for short periods. WARNING The following conditions can lead to situations where emergency calls, telephone calls and data transmission are not possible or are interrupted:

If your current location is in an area with no or insufficient mobile communications and GPS re-

ception. This can also include tunnels, streets with tall buildings, garages, underpasses, moun-

tains and valleys. If you are in an area with sufficient mobile com-

munications and GPS reception but the tele-

communications provider's mobile network is out of order or is not available. If the components in the vehicle required for emergency calls, telephone calls and data trans-

mission are damaged, not working or do not have sufficient electrical power. If the rechargeable battery in the mobile device is flat or has insufficient charge level. WARNING In some countries and mobile networks, a call for assistance or an emergency call can be made only if a mobile device is connected to the vehicle's mobile phone interface that contains an un-

locked SIM card with sufficient credit, and if there is sufficient network coverage. WARNING Read and follow the appropriate operating man-

uals of the respective manufacturer when using mobile devices, data media, external devices, ex-

ternal audio and media sources. WARNING Arrange the wires for external devices and audio sources so that they do not obstruct the driver. The volume level may suddenly change when you switch the audio or media source or connect a new source. Reduce the volume before switching the audio or media source or connecting a new source. WARNING The limit values for electromagnetic radiation in the vehicle may be exceeded, and thus the health of the driver and vehicle occupants may be endan-

gered when operating a mobile or wireless device without a connection to an external aerial. This al-

so applies to external aerials which have not been correctly installed. Maintain a minimum distance of 20 centimetres between the aerials of the mobile device and an active medical implant, since the mobile devices may impair the function of active medical im-

plants. Do not carry an operational mobile device close to or directly above an active medical implant, e.g. in a breast pocket. Switch off mobile devices immediately if you suspect they may be interfering with an active medical implant or any other medical device. WARNING Mobile devices, external devices and accessories in the vehicle that are not properly secured can be flung though the vehicle interior and cause injuries in the event of a sudden driving or braking ma-

noeuvre or in the event of an accident. Secure any mobile devices and accessories out-

side the deployment zone of the airbags or stow them safely. WARNING The centre armrest can obstruct the driver's arm movements. This can cause accidents and severe injuries. Always keep the stowage compartment in the centre armrest closed while the vehicle is in motion. WARNING Unfavourable light conditions and a damaged or dirty screen may result in displays and information not being read or not being read correctly from the screen. Displays and information on the screen must never cause you to take safety risks. The screen Getting started 191 is no substitute for full concentration on the part of the driver. Notes on use WARNING Radio stations can transmit catastrophe and dan-

ger warnings. The following conditions can pre-

vent these warnings from being received or issued:

If your current location is in an area with no or insufficient radio signal reception. This can also include tunnels, streets with tall buildings, ga-

rages, underpasses, mountains and valleys. If the frequency bands of the radio stations are subject to interference or are not available in areas with adequate radio signal reception. If the loudspeakers and the components re-

quired for radio reception in the vehicle are damaged, not working or do not have a suffi-

cient power supply. When the Infotainment system is switched off. WARNING Switch off mobile devices in areas with a risk of explosion. WARNING Driving recommendations and traffic symbols dis-

played by the navigation system may differ from the current traffic situation. Road signs, traffic signals, traffic regulations and local conditions have priority over the rec-

ommendations and displays provided by the navigation system. Adapt your speed and driving style to suit visi-

bility, weather, road and traffic conditions. Certain events can make the originally planned driving time and route to the destination con-

siderably longer or make navigation there tem-

porarily impossible, e.g. due to a road being closed. NOTICE Your mobile device must always be switched off in areas where special regulations apply and when the use of mobile devices is forbidden. The radiation produced by the mobile device when switched on may interfere with sensitive technical and medical equipment, possibly resulting in malfunction or damage to the equipment. NOTICE The loudspeakers may be damaged if the volume is too high or the sound is distorted. 192 Infotainment Please refer to and on page 190. The Infotainment system needs a few seconds for a complete system start and does not respond to inputs during this time. During system startup, only the rear view camera image can be dis-

played. The Infotainment system needs to start up com-

pletely before all displays are available and before it is possible to run functions. The duration of a system start depends on the functional scope of the Infotainment system and can also take longer than usual particularly at low and high tempera-

tures. When using the Infotainment system and the cor-

responding accessories, such as a headset or ear-

phones, please observe the country-specific regu-

lations and legal requirements. Some Infotainment functions require an active We Connect user account for the vehicle and an online connection to the Internet. The data trans-

fer must not be restricted for the execution of the functions. Lightly pressing the buttons or touching the touchscreen is sufficient to operate the Infotain-

ment system. To ensure that the Infotainment system works properly, it is important to make sure the system is switched on and that the correct date and time are set in the vehicle where available. A missing function button on the screen does not constitute a fault in the unit; it corresponds to the country-specific equipment. Some functions of the Infotainment system are available only when the vehicle is stationary. In some countries, the selector lever must addition-

ally be in parking position P or neutral position N. This is not a malfunction, but simply a legal re-

quirement. There may be restrictions on the use of Blue-

tooth devices in some countries. Information is available from the local authorities. Switch the ignition on before switching the Info-

tainment system back on if the 12-volt vehicle battery has been disconnected. Changes to settings may cause the display con-

tent to vary and some aspects of the Infotain-

ment system operation to differ from the descrip-

tions given in this manual. Repairs and modifications to the Infotainment system should be carried out only by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Using a mobile device in the vehicle may cause noise from the speakers. In some countries, the Infotainment system is au-

tomatically switched off when the engine is switched off and when the 12-volt vehicle battery charge level is low. In certain vehicles with Park Distance Control, the volume of the current audio source is lowered au-

tomatically when reverse gear is engaged. It is possible to lower the volume. Information on the included software and the li-

cence conditions is stored under:

Setup Copyright . If you sell your vehicle or loan it to somebody else, make sure that all the stored data, files and settings are deleted and that the SD card, external audio sources and data media are removed where applicable. Main menus on the start screen Air conditioning page 106 Sound page 198 Media Control Navigation page 207 Users, User management page 176 Podcasts Radio/Media page 202, page 205 Settings page 198 Auxiliary heater page 110 Telephone page 212 Start screen HOME Technical data Please refer to and on page 190. Please refer to and on page 190. You can configure the layout of the tiles, views and displays on the start screen of the display and oper-

ating unit or have them positioned on the basis of factory layout templates. If a tile is not present, this is not a fault but corre-

sponds to the country-specific equipment of your vehicle. The following main menus may be included as tiles on the start screen:

Main menus on the start screen Alexa (not available in all countries) Background lighting App-Connect page 183 Apps Driver assist systems page 133 e-Manager Vehicle Help: here you can find further information on the functions and operation of the Info-

tainment system. Radio with integrated hardware (8.25") The radio installed in the vehicle at the factory con-

tains country-specific components and software for connectivity and for execution of Infotainment, con-

venience and vehicle functions. The corresponding displays are shown on the screen of the radio and in some cases in the instrument cluster and head-up display. Capacitive colour screen:

8.25-inch variant, TFT display, WVGA: 1,082 x 480 pixels. Device operation by touching the screen, rotary/

push knob, menu control and buttons on the mul-

tifunction steering wheel. Central computer with display and operating unit

(10") The central computer installed in the vehicle at the factory contains country-specific components and software for connectivity and for execution of Info-

tainment, convenience and vehicle functions. The corresponding displays are shown on the screen of the display and operating unit and in some cases in the instrument cluster and head-up display. Capacitive colour screen:

10-inch variant, TFT display, HD: 1,280 x 720 pixels. Getting started 193 Device operation by:

Sensor fields. Touch operation. Connectivity Buttons on the multifunction steering wheel. Please refer to and on page 190. Proximity sensor (driver/front passenger detec-

tion, gesture control). Wi-Fi (only for 10") Convenience and vehicle functions Settings for driver assist systems Settings for heating and air conditioning system. Settings for light and vision functions. Settings for convenience functions. Settings for parking and manoeuvring Sound system Please refer to and on page 190. Basic equipment:

The Infotainment system available from the factory is equipped as follows:

Two to four loudspeakers, in different installation locations. Amplifier output power, max. 5 x 20 watts. Setting options:

Treble, Mid, Bass. Volume distribution front, rear and left, right

(balance, fader). Optional sound system The Infotainment system can be extended as follows by an optional sound system:

Up to 9 loudspeakers, in different installation lo-

cations and with different power ratings (watt). Wi-Fi in accordance with IEEE 802.11 a/b/g/n/ac. Transfer in 2.4 GHz and 5 GHz. Three Wi-Fi modes simultaneously:

Tethering (2.4 or 5 GHz), 2.4 GHz access point, 5 GHz access point. Wi-Fi aerial. One multiband aerial each for 2.4 and 5 GHz. Up to 8 Wi-Fi devices can be connected simulta-

neously. Internet connection via Wi-Fi:

Tethering via customer telephone, Hotspot for clients in the vehicle. Apple CarPlay via Wi-Fi. Audio and video streaming via Wi-Fi Simplified coupling process via WPS, NFC or QR code. Bluetooth profiles A maximum of three Bluetooth devices can be con-

nected at the same time. The Infotainment system is delivered with a version 4.2 Bluetooth interface. These Bluetooth profiles may be present:

HFP 1.7 (Hands-Free Profile) Telephony and speakerphone. A2DP 1.3 (Advanced Audio Distribution Profile). External amplifier (DSP-Ethernet). Music playback. Separate subwoofer. Setting options:

Equaliser, Treble, Mid, Bass. AVRCP 1.6 (Audio Video Remote Control Profile) Display and operation of music playback. Transmission of Cover Arts. Volume distribution front, rear and left, right PBAP 1.2 (Phone Book Access Profile)

(balance, fader). Seat-dependent sound optimisation (sound fo-

cus). Subwoofer volume. Surround settings. Access to phone book and call lists. MAP 1.3 (Message Access Profile) Access to SMS and e-mail. SSP 1.2 (Serial Port Profile). Serial data transmission via Bluetooth. 194 Infotainment Overview and controls: 10 inch Please refer to and on page 190. Fig. 129 Overview: display and control unit of the 10 inch version (10). 1 Time. 2 3 4 Status of privacy settings with number of possi-

ble notifications. HOME button:

Status display for seat heating and seat ventila-

tion. Sensor field (Infotainment system on or off). 5 6 Touch slider for temperature. 7 Touch slider for volume. 8 Views (the current view is highlighted). 9 Temperature display (adjustment via 6 ). 10 Scroll bar. 11 Drop-down menu. 12 Function buttons for main menus (tiles). 13 Screen (touchscreen). 14 Gesture control is switched on. Further information and tips on operating the Infotainment system can be found at page 197, Operating the Infotainment system. 3 HOME button:

Opens the start page. Touch

. 5 Sensor field (on or off) Switches the Infotainment system manually on and off. Touch the sensor field. 6 Touch slider for temperature Touch slider for the driver position, touch slider for the front passenger position. Swipe to the left to reduce the temperature. Swipe to the right to increase the temperature. 7 Touch slider for volume Swipe to the left to reduce the volume. Swipe to the right to increase the volume. Getting started 195 8 Views 12 Function buttons for main menus (tiles) Submenus and functions have several views with different content. Active views are marked by being highlighted in colour. Touch a marking to change the view. Open the main menus using the function buttons. The position of the function buttons can be config-

ured page 198. Touch to open a main menu, e.g. for the tele-

phone interface. 13 Screen Operate the functions of the Infotainment system via the screen. A detailed description of the various finger movements can be found in the digital in-

structions. Touch Operation . Swipe left or right across the screen to switch be-

tween views. 10 Scroll bar Some menus and functions have further content above or below the current screen view. Touch the scroll bar and pull it up or down. 11 Drop-down menu Further function buttons for functions and notifica-

tions can be found in the drop-down menu. Dis-

played functions can be configured page 198. Touch a marking and pull it down to open the drop-down menu. Overview and controls: 8.25 inch Please refer to and on page 190. Fig. 130 Overview: radio of the 8.25 inch version (8.25). 1 Rotary/push knob. 2 Time. 196 Infotainment 3 Status of privacy settings with number of possi-

ble notifications. HOME button:

. 8 Screen 4 5 Status display for seat heating and seat ventila-

tion. 6 Function buttons for main menus (tiles). 7 Drop-down menu. Screen (touchscreen) 8 9 Views (the current view is highlighted). 10 Scroll bar. 11 Menu control. 1 Rotary/push button Press to switch the Infotainment system on or off. Turn to the left to reduce the volume. Turn to the right to increase the volume. 6 Function buttons for main menus Open the main menus using the function buttons. The position of the function buttons can not be con-

figured. Touch to open a main menu, e.g. for the tele-

phone interface. Operating the Infotainment system Please refer to and on page 190. Carry out functions and settings via the controls of the Infotainment system. Depending on equipment, the Infotainment system has different controls:

Touchscreen. Sensor fields outside the screen, e.g. MENU . Function buttons, e.g. RADIO or PHONE . Rotary/push knob. Menu control. Opening the Quick Guide You can find further information and tips for opera-

tion in the Quick Guide of the Infotainment system. Touch HOME Switching the Infotainment system on and off Provided that it has not been switched off manually, the Infotainment system is switched on when the ignition is switched on. The Infotainment system starts at the last selected volume setting, provided that this does not exceed the preselected maximum switch-on volume. Operate the functions of the Infotainment system via the screen. A detailed description of the various finger movements can be found in the digital in-

structions. Touch HOME Operation . 11 Menu control Turn to control the selection in lists. Turn to confirm a selection. The Infotainment system switches off automatically when the vehicle key is removed from the ignition lock. The Infotainment system switches off auto-

matically when you open the driver door with inactive ignition. If you switch on the Infotainment system manual when the ignition is inactive, it will switch off auto-

matically after around 30 minutes. Scrolling through lists, switching tracks Select the desired function, setting or track of the Infotainment system via the touchscreen or menu control. Moving objects, adjusting volume Move objects on the screen to adjust settings, e.g. of sliders, or to move areas of a menu. Personalise menus and views depending on equip-

ment page 198. Zooming images and maps in and out Recommendation: use thumb and index finger. Touch the map simultaneously with two fingers and leave your fingers on the screen. To zoom in views, move your fingers slowly apart. To zoom out views, move your fingers slowly to-

wards each other. Getting started 197 Personalising the Infotainment system Please refer to and on page 190. Personalise the menus and views of the Infotain-

ment system to permit faster access to favourite or frequently used functions. Function buttons for accessing further menus and functions are located in the HOME menu. Adapt the positions of the function buttons. You can reach the quick access options for certain functions via the drop-down menu. Adapt the dis-

played functions. Configure personal menus and the displayed func-

tions to adapt the Infotainment system to your needs. For further tips and information on personalisa-

tion, touch HOME Custom. Adapting the HOME menu 1. Touch a menu and keep your finger on the screen until the menu is visibly highlighted. 2. Move the menu to the desired position and then take your finger off the screen. Configuring personal menus You can find the personal menus in the different views via the HOME menu of the Infotainment system page 197. Remove or add menus via the configu-

ration function. 1. Touch a function button in a personal menu and keep your finger on the screen until an addition-

al window opens. Adapting personal menus 1. 2. 3. 4. Touch a function button in a personal menu and keep your finger on the screen until an addition-

al window opens. Touch the function button to which you would like to add a function. Touch the desired function in the additional window. Various functions are available de-

pending on the size of the function button. Touch a free area on the screen to return to the personal menu. More functions are available for some function buttons than are visible at first glance in the additional window. To find all functions, swipe to the left or right in the additional window. Adapting the drop-down menu 1. 2. Touch a function and keep your finger on the screen until an additional window opens. Touch the desired function in the additional window and keep your finger on the screen until the function is visibly highlighted. 3. Move the function to the desired position and then take your finger off the screen. The active function is automatically removed from the drop-down menu and added to the additional window. More functions are available for the drop-

down menu than are visible at first glance in the additional window. To find all functions, swipe to the left or right in the additional window. 2. Touch tion. to open the configuration func-

Settings (system, sound) Touch the desired template to add a new menu. New personal menus are created with-

out functions. Touch to remove a menu. 3. Touch to close the configuration function. 4. Add functions to a new menu page 198. 5. Touch a free area on the screen to return to the personal menu. At least two personal menus are always avail-

able. These cannot be removed. You can add a maximum of two further personal menus (maximum of four personal menus in total). Please refer to and on page 190. The range of possible settings varies according to the country, the device and the vehicle's equipment specification. Changing settings The meanings of the following symbols apply to all system and sound settings. Changes are automatically stored when a menu is closed. Symbol, meaning The setting is selected and activated or switched on. 198 Infotainment Symbol, meaning The setting is not selected or deactivated or switched off. Open the drop-down list. Increase the setting values. Decrease the setting values. Gradually back. Gradually forwards. Change setting values with the slider con-

trol (infinitely variable). Sound settings Opening the sound settings:

10": Home button Sound

. Sound . 8.25": MENU The following functions, information and setting op-

tions may be available in the sound settings:

Equalizer. Position. Volume. Settings. System settings Opening the system settings:

10": Home button Settings . 8.25": MENU The following functions, information and setting op-

tions may be available in the system settings:

Screen. Time and date. Language. Additional keyboard languages. Units. Voice control. Wi-Fi. Data connection. Manage mobile devices. Reset to default settings. System information. Copyright. Configuration assistant. Adjusting the volume of external audio sources If you need to increase the output volume of an ex-

ternal audio source, first lower the volume on the In-

fotainment system. If the sound from the external audio source is too quiet, increase the output volume of the external audio source. If this is not sufficient, set the input volume to Medium or Loud. If the sound from the connected external audio source is too loud or distorted, lower the output volume on the external audio source. If this is not sufficient, set the input volume to Medium or Quiet. Cleaning the screen Please refer to and on page 190. Remove stubborn dirt carefully and without using aggressive cleaning agents. Observe the checklist when cleaning the screen:

Infotainment system is switched off. Use a soft, clean cloth that is moistened with water. OR: use a cleaning cloth available from Volks-

wagen dealerships. In the case of stubborn dirt: moisten dirt with only a little water and allow to soak in. Then carefully remove with a clean, soft cloth. NOTICE You can damage the screen if you clean the screen with the wrong cleaning agents or when the screen is dry. Use only gentle pressure. Do not use aggressive or solvent-based cleaning products. These cleaners may damage the Info-

tainment system and dull the screen. Trademarks, licences, copyright Please refer to and on page 190. Trademarks and licences Certain terms in this manual are accompanied by the symbol or . They indicate brand names or a regis-

tered trademark. However, the absence of these symbols does not constitute a waiver of the rights concerning any term. Getting started 199 Other product names are registered trademarks or brand names of the respective legal owner. Manufactured under license from Dolby Laborato-

ries. Dolby and the double-D symbol are trade-

marks of Dolby Laboratories. Manufactured under license from Dolby Laborato-

ries. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby Laboratories. Android Auto is a certified trademark of Google Inc. Voice control understands questions and statements without the need to learn voice commands. The voice commands can be freely formulated and collo-

quial. You can find suggested voice commands in the Infotainment system. The functions are reduce in offline mode. Loud interior and exterior noises can cause malfunc-

tions and misleading sentences and answers. Voice control recognises only voice commands in the language set in the Infotainment sys-

Apple CarPlay is a certified trademark of Apple tem. Inc. Bluetooth is a registered trademark of Blue-

tooth SIG, Inc. iPod, iPad and iPhone are trademarks of Apple Inc. MirrorLink and the MirrorLink logo are certified trademarks of Car Connectivity Consortium LLC. SD and SDHC are trademarks or registered trademarks of SD-3C LLC in the USA and other countries. Windows is a registered trademark of Microsoft Corporation, Redmond, USA. MPEG-4 HE-AAC audio coding technology and patents are licensed by Fraunhofer IIS. This product is subject to certain intellectual property rights and copyrights owned by the Mi-

crosoft Corporation. The use or distribution of this type of technology outside this product requires a licence from Microsoft or an authorised Microsoft company. Some trademark symbols:

Copyright law Audio and video files saved on data media and audio sources are normally subject to national and interna-

tional copyright laws. Observe the legal require-

ments. Voice control Introduction to the topic Voice control works online and offline. Voice commands are recorded more accurately in online mode because more data are available. 200 Infotainment Test voice control while the vehicle is station-

ary before starting a journey in order to famili-

arise yourself with the function. Seat-based voice control Voice control uses additional microphones to detect whether the driver or passenger is speaking. This en-

ables you to access seat-related functions in the supported online languages, e.g. switching on the seat heating. Opening suggested voice commands Touch HOME

. Supported languages, market-dependent Online and offline: German, American English, British English, French, Italian, Spanish, Czech. Offline: Bulgarian, Danish, Finnish, Canadian French, Greek, Japanese, Korean, Dutch, Polish, Portuguese, Brazilians Portuguese, Russian, Swedish, Mexican Spanish, Turkish. Prerequisites Online and offline: voice control with corre-

sponding Infotainment system is installed in the vehicle. Online: valid We Connect Plus contract is activa-

ted. Activation word and voice commands Please refer to and on page 190. Activation word for voice control If you have activated the control by means of an ac-

tivation word, the activated Infotainment system scans the words spoken in the vehicle for the activa-

tion word. The activation word depends on the lan-

guage set in the Infotainment system. Apart from scanning for the activation word, there is no recording and no transmission of anything spo-

ken in the vehicle. Voice control starts when the Infotainment system recognises the activation word page 201. Switching the activation word on and off 1. Touch HOME Voice control Activation word. If the activation word is switched off, the voice control cannot be activated via the acti-

vation word. Voice control remains available via the button in the multifunction steering wheel or the VOICE function button in the Infotainment system. Availability depends on the country and vehicle equipment. Activation word in national languages Volkswagen Ol Volkswagen Bonjour Volkswagen Ahoj Volkswagen Hallo Volkswagen Hej Volkswagen Hola Volkswagen Salut Volkswagen Hei Volkswagen Hello Volkswagen Volkswagen Ciao Volkswagen Volkswagen Hola Volkswagen Hallo Volkswagen Hallo Volkswagen Ol Volkswagen Cze Volkswagen Volkswagen Volkswagen Hej Volkswagen Activation word in national languages Merhaba Volkswagen Hello Volkswagen Voice commands To ensure that the voice control recognises voice commands reliably, follow the tips for successful voice commands. Tips for successful voice commands Clear pronunciation. Unclear voice commands are not recognised. Speak at normal volume. Speak slightly louder at higher speeds. Avoid outside noises. Open windows and doors may hinder voice control. Avoid background noise, such as conversations in the vehicle. Do not point the airflow from the vents towards the microphones or vehicle roof. No over emphasis or strong dialects. No long pauses when speaking. Depending on the content of the telephone book, it may be advisable to swap the order of the contact's forename and surname to ensure it is reliably recognised from the telephone book. Starting and stopping voice control Please refer to and on page 190. Depending on the vehicle equipment, you can start voice control by different methods. Voice control is active and will recognise the spoken words. Starting the voice control function Voice activation: say the activation word for voice control. Pay attention to the national languages of the activation words page 200. Multifunction steering wheel: press the voice con-

trol button page 10. Infotainment system: touch VOICE. Voice control is automatically ended when you use functions on the Infotainment system, activate the parking system or when voice outputs occur, e.g. in-

coming calls or traffic announcements. In some cases, the voice control function of the con-

nected mobile device can be started by pressing and Voice control 201 holding the voice control button ton. or the VOICE but-

Ending voice control manually Equipment scope and radio symbols Voice control can be cancelled by means of a Please refer to and on page 190. voice command. Multifunction steering wheel: press the voice con-

trol button twice in succession. Radio mode Introduction to the topic In radio mode, you can receive available radio sta-

tions on different frequency bands and store your favourites to station buttons for quick access. The available reception types and frequency bands depend on the equipment and country. Frequency bands may be discontinued, deactivated or no longer offered in individual countries. Opening the RADIO menu HOME 1. Accessing settings

. 1. HOME Radio . Online functions in radio mode Online functions in radio mode are only available un-

der the following conditions:

We Connect or We Connect Plus equipment. You have an active We Connect user account. Vehicle is assigned to your user account. You have purchased a corresponding data pack-

age from the In-Car-shop or can use data from your own mobile device via a Wi-Fi hotspot. Streaming services always require an existing ac-

count with the relevant provider. The radio stations are responsible for the con-

tent of the information sent. Additional electrical devices connected in the vehicle can interfere with reception of the ra-

dio signal and cause noises in the loudspeakers. Foil or metal-coated stickers attached to the windows may affect reception on vehicles with a window aerial. Radio The available functions and the possible reception modes and frequency band depend on the vehicle equipment and country. AM tuner. FM dual tuner (diversity aerial). Combined station list. Combination of DAB and FM stations in one list. Combined preset list. Combination of all stations stored to station buttons in one list. 36 station buttons as storage locations for fa-

vourites. Station logos. Aerial amplifier. DAB/DAB+. DAB Slideshow. Stationary images are transmitted parallel to the current broadcast. Hybrid Radio. Internet Radio. General symbols in radio mode Select AM frequency band. AM Select FM/DAB frequency band. FM/DAB Internet Radio Select Internet Radio reception mode. Select previous station from the station list or station on previous station button. Select next station from the station list or station on next station button. Display station buttons. Station already stored to a station button in a station list. Traffic news monitoring (TP) is activated. The selected traffic news station is not avail-

able. Automatic station tracking is switched off. Radio Data System (RDS) is switched off. TP No TP AF off RDS off 202 Infotainment Symbols in the FM/DAB frequency band Display frequency band for manual selection of FM frequency. Possible only if the combined station list is switched off. No DAB reception possible. DAB station supports slideshow. Slideshow is not available for the DAB sta-

tion. Symbols in the AM frequency band Update station list manually. Display frequency band for manual selection of AM frequency. Symbols in Internet Radio mode Open full-text search. Display recently listened to internet radio stations. Display 100 most frequently listened to inter-

net radio stations. Display available internet radio podcasts. Display internet radio stations from the de-

sired country. Display internet radio stations that broadcast in the desired language. Display internet radio stations who broadcast programmes from the desired genre. Tuning, selecting and storing stations Please refer to and on page 190. Selecting a frequency band Before selecting a station, you must first select a frequency band or reception mode. Different sta-

tions are available depending on the selected fre-

quency band or reception mode. The available frequency bands and reception modes depend on the vehicle equipment and country. 1. Touch Source to open the list of frequency bands and reception modes. 2. Select frequency band or reception mode:

AM. FM/DAB. FM (for devices without DAB support). Internet Radio. Satellite radio. Searching for and selecting stations You can select radio stations in different ways. The possibilities vary depending on frequency band and reception mode. Selecting via frequency band (AM and FM) 1. Display frequency band. 2. Touch the cursor, move on the frequency band and release at the desired frequency. 3. OR: touch a point on the frequency band. The cursor automatically jumps to the correspond-

ing frequency. The station at the set frequency is set. Selecting from station list (AM and FM/DAB) The station list shows the stations that can currently be received. In the AM frequency band it may be necessary to manually update the station list if you have left the corresponding region since you last opened the station list. The station list is updated automatically in the FM/DAB frequency band. 1. Open the station list. Touch the desired station. 2. The selected station is set. In the case of FM/DAB, the best reception mode is selected automatically according to availability of the station. Searching for and filtering stations (Internet Ra-

dio) In Internet Radio mode, it is possible to filter sta-

tions according to categories or search for stations by means of a full-text search. 1. Open the station selection. 2. Select the category according to which you wish to filter the stations. 3. OR: touch to start the full-text search. The input field is displayed. 4. Enter the name of the desired station. The list of found stations is automatically updated dur-

ing input. Touch the desired station. 5. The selected station is set. SCAN Searching in SCAN mode (AM and FM/DAB) In SCAN mode, the stations of the frequency band are automatically set successively and played for ap-

prox. 5 seconds in each case. 1. Touch SCAN at the right display edge. The SCAN function starts and the currently set station is shown on the display. A SCAN function button is displayed next to this. Radio mode 203 FM and DAB. Due to transmission via the internet, reception is not regionally restricted. Internet radio is available only when the Infotain-

ment system has an active internet connection. Costs may be incurred for data transmission from the internet when using Internet Radio mode. Hybrid Radio When Hybrid Radio is switched on, the radio switches to the same station in Internet Radio mode when reception in the FM/DAB frequency band is poor. Depending on setting, this changeover takes place automatically or must be confirmed after the corre-

sponding query on the display.

(WEB) is displayed next to the station name as long as the station is being received in Internet Radio mode. The radio automatically switches to the FM/DAB fre-

quency band as soon as the station can be received again via FM/DAB. Activating Hybrid Radio In the FM/DAB frequency band, touch Advanced settings and activate data . Additional online In Internet Radio mode, touch and set the au-

dio quality for internet radio reception to High or Low . Station logos Station logos may be pre-installed for some fre-

quency bands in the Infotainment system. If Autoselect station logos is activated in the settings in the FM/DAB frequency band, the station logos will be automatically assigned to the stations. In Internet Radio mode, the Infotainment system ac-

cesses station logos from an online database and automatically assigns them to the stations. Manually assigning station logos In FM/DAB mode, touch Radio Station logos . Select the station to which you wish to assign a station logo. Select station logo. Repeat the process for further stations if desired. End assignment of station logos with

. 2. To select a station, touch SCAN again. The SCAN function stops and the station is set. Storing stations to station buttons You can store up to 36 stations from different fre-

quency bands and reception modes as favourites on station buttons. 1. Set the desired station. 2. Open the station buttons. 3. Touch

. OR: touch an already assigned station button and hold for approx. 3 seconds. 4. OR: touch and hold a station in the station list. The station buttons are displayed. Touch station button. 5. The station is stored to the selected station button. If a station was already stored on the station button, this station will be removed from the station button and replaced by the new station. Special functions in radio mode Please refer to and on page 190. TP (Traffic Programme) The TP function monitors the reports from a set traffic news station and automatically outputs them during radio operation or media playback. Reception of a traffic news station must be possible for this. Some stations that do not broadcast their own traf-

fic news support the TP function through a corre-

sponding traffic news station (EON). In the AM frequency band or media mode, the sys-

tem will always automatically tune to a traffic news station in the background if one is available. If no traffic news station can be received, No TP will be shown on the display. The unit automatically searches for a receivable traffic news station. As soon as a new traffic news station can be received, the status in the display changes to TP again. Traffic news stations are not available in all coun-

tries. Switching on the TP function In radio or media mode, touch tivate Traffic programme (TP) . Radio and ac-

Internet radio Internet radio is a reception mode for internet radio stations and podcasts which is independent of AM, 204 Infotainment Media mode Introduction to the topic In media mode, you can play media files from data media and streaming services on the Infotainment system. With some equipment levels, the following data me-

dia can be used:

USB storage device (e.g. USB stick, mobile tele-

phone connected by USB). Bluetooth device (e.g. mobile telephone, tablet). With some equipment levels, the following types of media files can be played back:

Audio files (e.g. music, audiobooks). Video files. You can also use streaming services. The availability of streaming services depends on the equipment and the country. To use streaming services, you require a separate user account for each service. Opening the MEDIA menu HOME 1. Accessing settings Browser . 1. HOME Media . Restrictions and notes on data media Dirty, overheated or damaged data media may be unusable. Observe the manufacturers instructions. Differences in the quality of data media from differ-

ent manufacturers can interfere with media play-

back. Incorrect configuration of a data medium can render it unreadable. The read time of data media can be increased by the storage capacity, usage state (copying and deletion processes), file system, folder structure, and the amount of stored data. Playlists simply specify a playback sequence. They link to the location of the media files within the folder structure. There are no media files stored in a playlist. To play a playlist, the media files must exist in the locations on the data medium referenced by the playlist. No liability can be accepted for damaged or lost files on data media. Equipment features and media symbols Please refer to and on page 190. Audio, media, connectivity:

Media playback and media control via Bluetooth. Audio playback in the following formats:

AAC ALAC AVI FLAC MP3 MP4 WMA Video playback in the following formats:

MPEG-1 and MPEG-2 (.mpg, .mpeg) ISO MPEG4; DivX 3, 4 and 5 Xvid (.avi) ISO MPEG4 H.264 (.mp4, .m4v, .mov) Windows Media Video 10 (.wmv, .asf) Cross-device playlists. Cross-source media database:

The data of all media sources connected to the Infotainment system are stored in a media da-

tabase. Media streaming (online) Media search. Symbols for media sources Select My media as the media source. Connec-

ted devices can be selected under My media. Select a device connected via Bluetooth as media source. Set up available streaming services. Already set up streaming services will be dis-

played in the list of media sources with their own logo. General symbols in media operation Start playback. Pause playback. Go to previous track. Go to next track. Repeat current track. Repeat all tracks. Media mode 205 Activate shuffle mode. Show favourites list. Go back to higher-level folder of the media source. Symbols for categories and groups of media files Music tracks. Videos. Playlists. Albums. Artists. Genre. Podcasts. Audio books. Symbols for video playback Play video in full-screen mode. Minimise playback. Selecting and playing a media source Please refer to and on page 190. Selecting a media source Before playing media files you must first connect a media source. An internet connection must be available in order to use streaming services. 1. Connect an external media source (if playback from an external media source is desired). 2. Select the connected media source that is to be used for playback. Playing audio and video files You can search for and play media files from an available media source in various ways. Searching in the folder structure All media files of USB devices are filtered according to categories (e.g. album, artist, track). This category view is always displayed in My media. The classic folder 206 Infotainment structure of the individual USB data storage devices is additionally located under My media. 1. Show folder structure. The folder structure of the selected media source is displayed. If My media is selected, cate-

gories (music, videos, playlists) and connected media sources are displayed first. 2. Search through the folder structure for the de-

sired track. 3. Or: touch to start the full-text search. The in-

put field is displayed. 4. Enter the name of the desired track. The list of found tracks is automatically updated during in-

put. 5. Touch the desired track. If the selection is located in a folder on a media source at the start of playback, the media files located in this folder will be added for playback. If a playlist is played, all available tracks in the playlist will be added for playback. 6. Close the selection with

. Selecting favourites You can save individual tracks, genres, artists and al-

bums as favourites. 1. Open favourites. Touch the desired favourite. 2. Depending on the selection, all tracks that belong to the favourite added for playback. Setting up streaming services Depending on the vehicle equipment, you can use streaming services directly via the Infotainment sys-

tem. For this you require an existing user account with the respective streaming service and must log in on the Infotainment system with this account. An internet connection is also required to use these services. 1. Select Streaming as the media source. A list of available streaming services is dis-

played. 2. Select the desired streaming service. An input field for input of the login data is dis-

played. 3. Enter the login data of the desired user account and confirm. The streaming service is added to the list of me-

dia sources as a new function button. Saving favourites Only media files that are stored in the internal mem-

ory (Jukebox) of the Infotainment system can be saved as favourites. You can save individual tracks, albums, artists and genres. Navigation 1. Start playback. 2. Open favourites. 3. Touch

. Or: touch an already assigned favourite location and hold for approx. 3 seconds. 4. Choose from the selection list:

Track. Album. Artist. Genre. Playlist. The selection is saved as a favourite at the selected favourite location. If the favourite location was al-

ready assigned, the previously stored favourite is overwritten. The selection options in the selection list depend on the data attached to the media file. If no genre is specified for music files, for example, the genre can-

not be saved as a favourite. If a video file is currently being played, only this vid-

eo can be saved as a favourite. Entertainment playback via the Infotainment system Please refer to and on page 190. The Infotainment system can be used to play music and videos. Video operation In video mode, the Infotainment system display can play a video from a data medium, from internal memory, or from a streaming service. The video au-

dio is relayed via the vehicle loudspeakers. The video image is displayed only when the vehicle is stationary. When the vehicle is in motion, the In-

fotainment system display is switched off. The video audio can continue to be heard. A stable Internet connection is required for playback via a streaming service. Costs may be charged by the mobile operator. Introduction to the topic A global satellite system calculates the current vehi-

cle position. Sensors in the vehicle analyse busy routes. All measurements and potential traffic re-

ports are compared with the available map material to ensure optimum navigation to the destination. Acoustic navigation announcements and visual guid-

ance direct the driver to the destination. The navigation is operated on the screen. Depending on the country, some Infotainment func-

tions can no longer be selected when the vehicle is travelling above a certain speed. This is not a mal-

function, but simply a legal requirement. WARNING Configure the settings and enter destinations and changes for the navigation only when the vehicle is stationary. The navigation may recalculate the route if the driver misses a turning. The quality of the navigation recommenda-

tions depends on the navigation data available and any reported traffic jams. Navigation announcements Navigation announcements are acoustic driving in-

structions for the current route. The type and frequency of navigation announce-

ments depends on the driving situation, e.g. starting route guidance, driving on a motorway or gyratory system, and the settings. A navigation announcement informing you that you have reached the destination area is given if the ex-

act destination cannot be reached, e.g. because it is located in a non-digitised area. In addition, notes on the direction and distance to the destination are dis-

played on the screen. During dynamic route guidance, you receive infor-

mation about reported traffic jams on the route. An additional navigation announcement is given if the route is recalculated due to traffic jams page 211. The volume of a navigation announcement can be adjusted during output of the announcement. All other navigation announcements are then given with this volume setting. Navigation announcements are not given if the Infotainment system has been muted. Navigation 207 Restrictions during navigation When the Infotainment system cannot receive any data from GPS satellites, e.g. in a tunnel or under-

ground car park, navigation can still continue using the vehicle sensors. In areas that are not or are not completely included in the Infotainment memory, the Infotainment sys-

tem will also try to enable route guidance. If navigation data are unavailable or incomplete, the navigation system may be unable to determine the exact vehicle position. As a result, the navigation may not be as exact as usual. Road navigation is subject to continuous changes, e.g. new roads, road works, road closures, changes in the road names and house numbers. In the case of obsolete navigation data, there may be errors or in-

accuracies during navigation. Controlling the navigation map For optimal viewing, you can also operate the navi-

gation map with advanced finger movements. Advanced operation is available depending on the equipment. Moving the map Recommendation: use your index finger. Use your finger to move the map. Zooming in Recommendation: use your index finger. Touch the map twice to zoom in on a particular position. Zooming out Recommendation: use your index and middle finger. Touch the map with two fingers simultaneously. Tilting the view Recommendation: use your index and middle finger. Touch the map with two fingers horizontal to each other and hold them down. Move your fingers upwards to tilt the map view forwards. Move your fingers downwards to tilt the map view backwards. Rotating the map Recommendation: use thumbs and index finger. Touch the map with two fingers simultaneously and hold them down. Turn your fingers clockwise or anticlockwise to rotate the map view. Stored data The Infotainment system stores certain data, e.g. frequently driven routes and position information, to enable you to enter destinations quickly and to opti-

mise route guidance. Deleting stored data 1. Touch Settings pattern . Basic settings Delete Usage 2. Touch the required data. Navigation equipment and symbols Please refer to and on page 190 and at the start of the chapter on page 207. Navigation The navigation functions depend on the equipment level and country. Changing view Equipment Recommendation: use your index finger. Touch the map twice and hold your finger on the screen. Move your finger upwards to zoom out from the map view. Move your finger downwards to zoom in on the map view. Changing view Recommendation: use thumbs and index finger. Touch the map with two fingers simultaneously and hold them down. Move your fingers together to zoom out from the map view. Move your fingers apart to zoom in on the map view. Destination entry and route calculation (offline and online). Import of routes and destinations. Simultaneous display of two navigation maps

(screen and instrument cluster). Online map update. Predictive navigation. 3D City Maps. Online Traffic Information, e.g. dynamic POIs or traffic reports. 360 range display (electric and hybrid vehicles). Map symbols The buttons and displays depend on the set up and the current driving situation. 208 Infotainment The map displays symbols for traffic reports and POIs, e.g. petrol stations, railway stations or inter-

esting stopovers, when navigation data is available page 211. Current position Further options for route guidance. Displays the navigation map. Opens the contact list. Navigation setup. Additional window with further options. Additional window with route options. Centres map on the current position. Aligns the map to north. Information on current route guidance. Map scale. Symbols in the additional window Touch to open the additional window. Centres map on the current position. Route options and information on current route guidance. 360 range display. Repeat the previous navigation announce-

ment. Volume for navigation announcements. E-charging station. Car park. Tourist information. Train station. Restaurant. Traffic reports Traffic reports displayed on the map when naviga-

tion data is available page 211, Traffic informa-

tion. Touch a traffic report to open an additional window with further details page 211, Function descrip-

tions. Slow-moving traffic. Traffic jam. Accident. Ice. Road closed. Risk of skidding. Danger. Road works. Strong winds. Other symbols Navigation data Detailed destination entry for a particular ad-

dress. Route plan symbols Current position. Destination of the current route guidance. Close the route plan. POI symbols POIs are displayed on the map when navigation data is available. Touch the desired POI to start a route guidance page 210. Filling station. Please refer to and on page 190 and at the start of the chapter on page 207. The Infotainment system has an internal navigation data memory. Depending on the country, the re-

quired navigation data is already pre-installed. In order to carry out route guidance correctly and make full use of the functions offered, the Infotain-

ment system always requires up-to-date navigation data. NOTICE If you use obsolete data, navigation may be im-

paired. Current routes cannot be determined or route guidance leads to the wrong destination. Always keep navigation data up-to-date. Navigation 209 Updating navigation data online Navigation data for frequently travelled regions is automatically updated in the background with an existing Internet connection and valid privacy set-

tings page 175, Privacy settings. 1. Navigation data is automatically updated while the ignition is switched on. Automatic update of navigation data depends on the privacy settings set. No update is car-

ried out in incognito- mode page 175. Updating navigation data manually Current navigation data for larger regions, e.g. Western Europe, can be downloaded from the Inter-

net at www.volkswagen.com and stored on a suita-

ble USB data storage device available commercially. If you switch off the Infotainment system, installa-

tion will be interrupted and will automatically con-

tinue once the unit is switched on again. Navigation via the USB memory stick is not possible. 1. Download navigation data to a USB data storage device 2. Switch on the vehicle ignition. 3. Connect the USB data storage device to the In-

fotainment system. The navigation data is auto-

matically updated in the background. The version of the map data is displayed under HOME System information. WARNING Updating navigation data manually while driving may result in accidents and serious injuries. Only update navigation data when the vehicle is stationary. Starting route guidance Please refer to and on page 190 and at the start of the chapter on page 207. Depending on country and vehicle equipment, dif-

ferent functions are available for destination input. Further information about the symbols on the Info-

tainment system display is available on page 208. Destination inputs are located in the main menu of the navigation system. Entering an address Enter a known address for route guidance. The navi-

gation system will suggest possible destinations during input. Selecting a destination and starting navigation 1. Touch Search . OR: touch

. 2. Enter the address of the destination and select the desired destination. 3. Touch Route or Start . Quick start 1. Touch Search . 2. Enter the address of the destination and press and hold the desired destination for a few sec-

onds. Enter the destination as accurately as possi-

ble. If you make a mistake when entering the destination, route guidance will not be possible or you may be navigated to the wrong destination. Predictive navigation The Predictive navigation function uses stored da-

ta to suggest possible destinations. Selecting a destination and starting navigation 1. 2. Touch Predictive Navigation . Select the desired destination. Route guidance starts automatically. Last destinations The navigation system stores up to ten destinations that you have driven to last in order to make them available for route guidance. New destinations auto-

matically overwrite the oldest destination. Selecting a destination and starting navigation 1. Touch sired destination. Last destinations and select the de-

2. Touch Route . Quick start 1. Touch the desired destination for a few seconds. Last destinations and press and hold Favourite destinations Save up to 20 destinations as favourites. Saving a destination as a favourite Opening the main menu of the navigation system 1. Touch HOME

. Touch nation input. in the additional window during desti-

Selecting a destination and starting navigation 1. Touch Favourites . 210 Infotainment 2. 3. Touch the desired destination. Touch Route . Quick start 1. Touch sired destination for a few seconds. Favourites and press and hold the de-

Selecting on the map The navigation map contains active areas at many locations which are suitable for destination input. To do this, touch the desired position or location on the map. You can start route guidance if map data are available at this location. Destination input via the navigation map depends on the data status and is not possible for all positions. To start offroad navigation, touch a free area with-

out positioning data page 211. Starting navigation 1. Touch

. 2. Move the map view until the desired position can be selected. The navigation map can be op-

erated by extended touch gestures page 207. 3. 4. Touch the desired destination on the map. Touch Route . Offroad navigation The offroad navigation function calculates routes to selected destination points with unknown data. If a destination point is not on known roads or there is no positioning data available for this point, the navi-

gation system will calculate the route up to the nearest point on the known roads and then com-

plete the route up to the destination point by a di-

rect connection. Starting navigation 1. Touch

. NOTICE If the address data of a contact are out-of-date, nav-

igation will still be performed to the stored address. Make sure that the address of the contact is up-to-

date. Traffic information Please refer to and on page 190 and at the start of the chapter on page 207. The Infotainment system automatically receives de-

tailed traffic information when connected to the In-

ternet. This information is indicated by symbols and colouring of the road network on the map. Receipt of traffic information depends on the privacy settings set. In the maximum privacy settings mode, no traffic information is received page 175. Traffic reports Traffic reports, e.g. traffic jams or slow-moving traf-

fic are shown as symbols on the navigation map page 208, Navigation equipment and symbols. When route guidance is active, traffic reports that are on the current route are displayed in the route plan. You can bypass these traffic reports page 211, Function descriptions. Traffic flow display The traffic flow is shown on the navigation map for all traffic reports by colouring of the road network. Orange Red Traffic jam. Slow-moving traffic. 2. Move the map view until the desired position can be selected. The navigation map can be op-

erated by extended touch gestures page 207. Function descriptions 3. Touch any point on the map without positioning data. Please refer to and on page 190 and at the start of the chapter on page 207. 4. Touch Route . Using contact data Start navigation using the stored address data of a contact. Stored contacts without address data can-

not be used for route guidance. Starting navigation 1. 2. 3. Touch

. Touch the desired destination. Touch Route . Route plan The route plan contains information on all events, e.g. starting points, stopovers, traffic reports, POIs and destinations, if navigation data is available. When you touch an event, an additional window opens with further options. The options available depend on the event and the current settings page 207. Opening and closing the route plan Touch the route plan directly to open it. Navigation 211 To close it, touch

. Editing route guidance To edit route guidance, move the stopovers or the destination to TripView. 1. Hold the desired destination until it is visibly highlighted. 2. Move the destination into the desired position. 3. Remove your finger from the screen. The route will be recalculated. Bypassing traffic reports The route plan displays current traffic reports when navigation data is available. Bypass traffic reports by editing the route plan page 211, Traffic informa-

tion. 1. Touch a traffic report. 2. Touch Bypass . The route will be recalculated. Additional window If you use any navigation functions, an additional window with further options may appear. The possi-

ble options depend on the function used. Closing the additional window Serious traffic congestion is taken into account in the route guidance and, if an alternative route is available, avoided if navigation data is available. You can activate or deactivate the function at any time. Activate and deactivate learning usage patterns The setting can be found in the relevant navigation menu To activate the function, activate Learn usage Basic function settings . pattern . To deactivate the function, deactivate Learn usage pattern . To delete saved data, touch Delete usage pattern . 360 range display. For hybrid and electric vehicles, the 360 range dis-

play shows the possible range with the current charge level of the high-voltage battery. Activating the 360 range display Touch Touch a free area outside the additional window. Mobile phone interface Introduction to the topic You can connect your mobile phone to the Infotain-

ment system via the telephone interface and then use the Infotainment system to control the tele-

phone functions. Sound is played back using the via the vehicle loudspeakers. You can connect up to two mobile devices to the In-

fotainment system simultaneously. Only one device is active and can be used to make calls. You can use the second connected device to receive calls via the Infotainment system and for media playback. High speeds, poor weather and poor road condi-

tions, loud noise levels (also outside the vehicle) and also network quality may impair telephone calls in the vehicle. As a general rule, a device (e.g. mobile phone) must only be paired once. The Bluetooth or Wi-Fi connection with the device can be restored at any time without having to pair the device again. OR: Touch

. Functions in the additional window:

Display on map Add stopover Direct route Display the selection on the map. Add a stopover to the route guidance. Start direct route guidance. Delete Bypass Delete stopover from the route guidance. Bypass traffic congestion. The route will be recalculated. Stop route guidance End the current route guidance. Close the additional window. Add a destination to favourites. Learning usage patterns While travelling, the navigation saves the routes travelled and destinations arrived at in order to cre-

ate suggested destinations automatically. Destina-

tions are learned depending on the time of day and the day of the week. The navigation system can suggest up to five routes at the same time. The suggested routes may differ from the routes used in normal route guidance. Route guidance begins when one of the suggested routes is selected. The route guidance follows the selected route until the vehicle deviates from it. The route is recalcula-

ted and will guide you back to the selected route via a direct alternative. 212 Infotainment Equipment and symbols of the mobile phone interface Please refer to and on page 190. Equipment features Hands-free function. Use up to two phones simultaneously. Phone book with a maximum of 5,000 contact en-

tries (2,000 for 8.25-inch and 6.5-inch radio). Text message functions via Bluetooth:

Read text messages. Write text messages (including templates). Have text messages read out loud. Message history. Email functions via Bluetooth:

Read emails. Write emails. Bluetooth and Wi-Fi device pairing via NFC. Convenience telephony. Connection to wireless charging function. Connection to microphone installed in the vehicle. Symbols in the main menu The appearance of the symbols may differ depend-

ing on Infotainment system. Contacts. Call lists for incoming and outgoing calls. Dial phone number. Text messages (texts and email). Settings of mobile phone interface. Select active device. Symbols for phone calls The appearance of the symbols may differ depend-

ing on Infotainment system. Start call or bring to foreground. End or reject call. Open contact list. Dial phone number. Mute hands-free system. Hold call. Continue call. Start conference. SOS Make emergency call. Obtain help in the event of breakdown. Obtain information about the Volkswagen brand and selected value-added services re-

lating to traffic and travel. Voicemail. Symbols in the contact window Touch to open the contact window. Input to search for contacts. Edit favourites. Add favourites. Remove favourites. Symbols for call lists Touch to open the call lists. Incoming call. Outgoing call. Missed call. Phone number (work). Phone number (private). Mobile number (work). Mobile number (private). Fax (private). Fax. Symbols for text messages The appearance of the symbols may differ depend-

ing on Infotainment system. Touch to open the text messages. Activate voice input page 200. Templates for text messages. Mobile phone interface 213 Areas where special regulations apply Please refer to and on page 190. Switch off the telephone and mobile phone interface in areas with a risk of explosion. These areas are not always clearly signposted. They include, for exam-

ple:

Areas immediately around chemical pipelines and tanks. Lower decks of ships and ferries. The area around vehicles which run on liquid gas

(such as propane or butane). Places where there are chemicals or particles such as flour, dust and metal powder in the air. All other places where the vehicle engine and tel-

ephone must be switched off. WARNING Pairing the mobile device 1. Open the list of available Bluetooth devices on the mobile device and select the device name of the Infotainment system. 2. Observe the messages on the mobile device and Infotainment system and confirm as necessary. If pairing was successful, the data of the tele-

phone will be stored in the user profile. 3. Optional: confirm message for data transfer on the mobile device. WARNING If you carry out pairing when driving, this can cause accidents or injuries. Carry out pairing only when the vehicle is sta-

tionary. When some mobile devices are paired, a PIN number is shown on the display of the mobile device. Enter this number on the Infotainment sys-

tem to finish pairing. Switch off telephones in areas with a risk of explo-

sion. Bluetooth pairing via NFC NOTICE Your telephone must always be switched off in areas where special regulations apply and when the use of telephones is forbidden. The radiation produced by the telephone when switched on may interfere with sensitive technical and medical equipment, possibly resulting in malfunction or damage to the equip-

ment. Pairing, connecting and managing Please refer to and on page 190. Prerequisite for pairing:

Bluetooth is activated on the mobile device. Bluetooth is activated in the Infotainment sys-

tem. Pair a telephony-capable mobile device with the In-

fotainment system to use the functions of the mo-

bile phone interface. The mobile device must be paired with the Infotainment system before the first connection is established. A user profile is then au-

tomatically stored in the Infotainment system page 215. The pairing process can take a few minutes. The available functions depend on the mobile device used and its operating system. Prerequisites for one-off pairing:

Stowage compartment with wireless charging function (compartment with interface for mo-

bile telephone) is installed in the vehicle. NFC is activated on the mobile device. 1. Open the Telephone settings menu and touch Select mobile phone . 2. Unlock the mobile device. 3. Place the mobile device correctly on the shelf for the wireless charging function. The mobile device is paired with the Infotainment system. The wireless charging function is deactivated while the Infotainment system is in the Known mobile phones menu. Wireless charging will be activated again when you leave the menu. Active and passive connection At least one mobile device must be connected to the Infotainment system in order to use the functions of the mobile phone interface. If several mobile devices are connected to the Infotainment system, you can switch between active and passive connections. Es-

tablish an active connection to the Infotainment sys-

tem in order to operate the mobile phone interface with the desired mobile device. Difference between connection types Active Mobile device is paired and connected. The functions of the mobile phone interface are 214 Infotainment performed with the data of this mobile de-

vice. Passive Mobile device is paired and connected. Only incoming calls can be accepted via the mobile phone interface. No other functions are avail-

able. Paired mobile devices are stored in the Infotainment system even if they are not currently connected. Connecting a mobile device Prerequisite: the mobile device is paired with the In-

fotainment system. 1. Activate Bluetooth on the mobile device. Establishing an active connection Prerequisite: several mobile devices are connected with the Infotainment system simultaneously. 1. Touch

. 2. 3. Touch the name of the active mobile device. Select the desired mobile device. Other mobile devices then automatically have a passive con-

nection. User profiles An individual user profile is automatically created for every paired mobile device. Data from the mobile device are stored in the user profile, e.g. contact de-

tails or settings. A maximum of ten user profiles can be stored in the Infotainment system simultaneous-

ly. Deleting a user profile 1. Open the settings in the telephone main menu. 2. The user profiles are located in the area Mobile de-

vices or Select mobile phone . 3. Select the user profile and touch to delete. Basic and convenience telephony Please refer to and on page 190. Depending on equipment, you can use two mobile phone interface types:

Basic mobile phone interface Comfort mobile phone interface Basic mobile phone interface The Basic mobile phone interface uses the HFP Blue-

tooth profile for transmission. This allows use of telephone functions via the Infotainment system and output via the vehicle speakers. Comfort mobile phone interface The Comfort mobile phone interface uses the HFP Bluetooth profile like the Basic mobile phone inter-

face. The Comfort mobile phone interface may be equip-

ped with a wireless charging function page 215. In order to use the wireless charging function, you must place a suitable mobile device correctly in the stowage compartment. The mobile device is then connected to the vehicle aerial. This improves the reception and call quality. Wireless charging function Please refer to and on page 190. Fig. 131 Illustration: stowage area with mat for wire-

less charging function. The wireless charging function is dependent on the equipment level and is not available in all countries. The stowage area for the wireless charging function is located either in the centre console or in the area between the front seats depending on vehicle. The wireless charging function enables wireless en-

ergy transmission by electromagnetic induction over a short distance. The maximum charging power is 5 watts. The Qi standard enables wireless charging of suita-

ble Qi-enabled mobile devices. In certain vehicles, a telephone symbol on the mat indicates the centre position of the wireless charg-

ing function Fig. 131 1. To charge a Qi-enabled mobile device, place it in the stowage compartment with the display facing up so that it is centrally positioned and has full surface contact. The charging process will start automatical-

ly. The operating instructions or the telephone man-

ufacturer will provide information about whether the mobile device supports the Qi standard. Mobile phone interface 215 Using contact data If there are several phone numbers for each contact, you must select these correspondingly. Touch and enter the contact data you are looking for. Touch the contact in the list to start the call. Touch Favourites and a contact in the list to start the call. Touch All and a contact in the list to start the call. Using the call list The mobile phone interface stores incoming and outgoing calls in the call list. Frequently used phone numbers are stored as favourites. Start calls via the call list. Touch All and a number in the list to start the call. Touch Missed calls and a number in the list to start the call. Touch call. Favourites and a contact to start the Entering a phone number manually 1. 2. Touch and enter the phone number. Touch to start the call. While you are entering a phone number, con-

tacts that match the number will be shown on the Infotainment system display. Sending text messages Depending on the mobile device and the Infotain-

ment system used, you can send and receive text messages and emails via the mobile phone interface. Switching between text messages and email To send text messages or emails, activate the corre-

sponding option at the top left of the screen. The active option is displayed on the screen, e.g. Text message . 1. Touch

. 2. Touch the desired option at the top left of the screen. Sending text messages 1. 2. Touch on the screen. New message and enter the message Touch OK and one or more contacts in the list. If necessary, you can search for a contact by means of Search . The factory-fitted Infotainment system will provide information about the start of the charging opera-

tion and, where applicable, about any foreign ob-

jects with metallic components such as coins, keys, etc. that are detected in the stowage compartment. Remove foreign objects immediately!

If the mobile device has not been placed correctly or is too large, it cannot be detected or cannot be de-

tected correctly. In certain circumstances, the sys-

tem will then report that there is a foreign object in the stowage compartment. Correct positioning in the stowage compartment may rectify the fault. Qi-enabled mobile devices that are too large in their dimensions cannot be charged using the wireless charging facility. Always place only one Qi-enabled mobile device without protective case and with a maximum length of 140 mm on the stowage area of the wireless charging function. Declaration of conformity Wireless charging function:

Hereby, Novero Dabendorf GmbH, declares that this WCH-185 is in compliance with the essential re-

quirements and other relevant provisions of Direc-

tive 1999/5/EC. WARNING Do not place any objects made of metal or with metallic components on the stowage area of the wireless charging function. Metallic objects may become very hot. This may cause burn injuries to the skin and cause a fire. NOTICE Do not place any ID cards, credit cards etc. with magnetic strips or with a chip on the stowage area with the wireless charging function. The data saved on the magnetic strip or on the chip may become unusable. Making phone calls and sending messages Please refer to and on page 190. Opening the mobile phone interface Touch HOME

. Using the telephone Select a phone number to start a call. Different func-

tions are available for selection of phone numbers. 216 Infotainment Sending emails. Deleting a speed dial button 1. 2. Touch on the screen. New message and enter the message Touch OK and one or more contacts in the list. If necessary, you can search for a contact by means of Search . Telephone book, favourites and speed dial buttons Please refer to and on page 190. Telephone book When a telephone is paired with the Infotainment system for the first time, the telephone book is stor-

ed in the Infotainment system. It may be necessary to confirm transfer on the telephone. The telephone book is updated each time a new connection is established. The still existing tele-

phone book can be used during the update. If conference calls are supported, the telephone book can be opened during a call. If an image is stored for a contact, this can also be displayed in the list next to the entry. Favourites and speed dial buttons A favourite from the telephone book can be as-

signed to a speed dial button. If an image is stored in the entry, it will be displayed on the speed dial but-

ton. Speed dial buttons must be assigned manually and are assigned to a user profile. Assigning a speed dial button 1. 2. Touch

. Touch a contact from the telephone book. If several phone numbers are stored for a contact, touch a number from the list. Editing a speed dial button 1. Press and hold the speed dial button until the telephone book is opened. 2. Touch a new contact from the telephone book. If several phone numbers are stored for a con-

tact, touch a number from the list. Calling a favourite 1. Touch the assigned speed dial button. Favourites are not automatically updated. If the phone number of a contact changes, the speed dial button must be assigned again. 1. 2. Touch

. Touch the speed dial button and confirm the query about whether you want to delete with OK . Mobile phone interface 217 FCC Information to User This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Increase the separation between the equipment and receiver. Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the receiver is con-nected. Consult the dealer or an experienced radio/TV technician for help. Caution Modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. FCC Compliance Information : This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. IMPORTANT NOTE:

FCC RF Radiation Exposure Statement:

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 5 centimeters between the radiator and your body. This transmitter must not be co-

located or operating in conjunction with any other antenna or transmitter.

Page 1 of 1 IDENTIFICATION LABEL:

PROPOSED FCC ID LABEL The FCC ID shall be permanently affixed in the rear side of the equipment FCC ID : BEJ-MEBICAS3 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operations. Made in Korea

LG Electronics USA, Inc. C2PC Request Letter 5/15/2023 Nemko Canada Inc 303 River Road Ottawa K1V 1H2 Canada ATTN.: Reviewing Engineer FCC ID: BEJ-MEBICAS3 We hereby request C2PC Certification for the above mentioned FCC ID. The reason for this request is:

There is no change of Hardware and Software, The EUT for this Class II permissive change is identical to the Initial EUT. It has been changed from a EUT used within 20cm to a EUT used at least 4 cm. Accordingly, All the statements regarding warning to use 20 cm away is removed in the user manual. Kind regards Signed:

Printed name: Heejae, Cho Title: Director, Regulatory and Environmental Affairs Date: 5/15/2023

LG Electronics USA, Inc. Covered Equipment Certification Attestation Letter 5/15/2023 Nemko North America, Inc. 303 River Road Ottawa K1V 1H2 Canada ATTN.: Reviewing Engineer FCC ID: BEJ-MEBICAS3 LG Electronics USA, Inc. (the applicant) certifies that the equipment for which authorization is sought is not covered equipment prohibited from receiving an equipment authorization pursuant to section 2.903 of the FCC rules. Note: If the equipment for which the applicant seeks authorization is produced by any of the entities identified on the current Covered List, the applicant should include an explanation on why the equipment is not covered equipment. LG Electronics USA, Inc. (the applicant) certifies that, as of the date of the filing of the application, the applicant is not identified on the Covered List as an entity producing covered equipment. Signed:

Printed name: Heejae, Cho Title: Director, Regulatory and Environmental Affairs Company Name: LG Electronics USA, Inc. Date: 5/15/2023

LG Electronics USA, Inc. U.S. Agent Designation for Service of Process -

Certification Attestation Letter May 15, 2023 Nemko North America, Inc. 303 River Road Ottawa K1V 1H2 Canada ATTN.: Reviewing Engineer FCC ID: BEJ-MEBICAS3 Per section 2.911(d)(7) of the FCC rules, LG Electronics USA, Inc. (the applicant) certifies that the equipment for which authorization is sought is designated to the following U.S. Designated agent* for service of process:

Company Name:

Physical U.S. Company Address:

Agent name:

Agent Email Address:

FRN:

LG Electronics USA, Inc. 111 Sylvan Avenue, North Building, Englewood Cliffs, New Jersey, 07632, United States LG Electronics USA, Inc. 111 Sylvan Avenue, North Building, Englewood Cliffs, New Jersey, 07632, United States 0023476120 The above contact person accepts the obligation for service of process. The applicant accepts to maintain an agent for no less than one year after the grantee has terminated all marketing and importation or the conclusion of any Commission-related proceeding involving the equipment. Applicant Signed:

Designated Agent Signed:

(Required, if different to Applicant):

Signed:

Printed name:

Title:

Company Name:

Date:

Heejae, Cho Director, Regulatory and Environmental Affairs LG Electronics USA, Inc. May 15, 2023 Signed:

Printed name:

Title:

Company Name:

Date:

Heejae, Cho Director, Regulatory and Environmental Affairs LG Electronics USA, Inc. May 15, 2023

* the applicant must designate a contact located in the United States for purposes of acting as the applicants agent for service of process, regardless of whether the applicant is a domestic or foreign entity. An applicant located in the United States may designate itself as the agent for service of process.

775 Montague Expressway Milpitas, CA 95035 Tel: 408-526-1188 Fax: 408-526-1088 Email: sales.eaw@us.bureauveritas.com Confidentiality Request Letter Revision History From Reason for Amendment (current / obsolete) Initial Release (obsolete) Adding CFR 2.459 (obsolete) Updated company template & Added text box Added IC confidentiality letter form (obsolete) Corrections to STC form. Added reference to KDB

(obsolete)

(obsolete) Updated company logo (current) 1.0 1.0 2.0 3.0 4.0 5.0 To 1.0 2.0 3.0 4.0 5.0 6.0 Approved Date Nov-14-2006 August 11 - 2008 Jan-31-2012 March-26-2015 Nov-19-2015 Jun-26-2019 SCS-F19: Confidentiality Request Letter Page 1 of 4 Rev 6.0 LG Electronics USA

(August 09, 2019) To:

Federal Communications Commission Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD Subject: Permanent Confidentiality Request for FCC ID: BEJ-MEBICAS3 Pursuant to sections 0.457 and 0.459 of CFR 47, we respectfully request permanent confidential treatment of the following Exhibits accompanying this application as:

- e.g. Block Diagram

- e.g. Schematics

- e.g. Operational Description

- e.g. Software security description The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these materials may be harmful to the applicant and provide unjustified benefits to its competitors. The applicant understands that disclosure of this application and all accompanying documentation will not be made before the date of the Grant for this application. Sincerely, ______________________________ Clients signature Clients name / title : Kyung-Su Han / Director Contact information / address : 1000 Sylvan Avenue, Englewood Cliffs, New Jersey, United States, 07632 Telephone: (201) 266-2215 Fax No.: (201) 816-2003 E-mail: kyungsu.han@lge.com SCS-F19: Confidentiality Request Letter Page 2 of 4 Rev 6.0 SCS-F19: Confidentiality Request Letter Page 3 of 4 Rev 6.0 LG Electronics USA

(August 09, 2019) To: Federal Communications Commission Office of Engineering and Technology Equipment Authorization Division 7345 Oakland Mills Road Columbia, Maryland 21046 Subject: Short Term Confidentiality Request for FCC ID: BEJ-MEBICAS3 To Whom It May Concern:

Pursuant to sections 0.457 and 0.459 of CFR 47, and to avoid premature release of sensitive information prior to marketing or release of the product to the public, the applicant requests the following documents contained in this certification application be temporarily withheld from public disclosure for an initial period of 45 days; or for a specified date of not to exceed 180 days from the Grant Date. See KDB 726920. or 180

e.g. User Manual e.g. Internal Photos e.g. Test Setup photos e.g. External Photo etc. The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these materials may be harmful to the applicant and provide unjustified benefits to its competitors. Sincerely, ______________________________ Clients signature Clients name / title : Kyung-Su Han / Director Contact information / address : 1000 Sylvan Avenue, Englewood Cliffs, New Jersey, United States, 07632 Telephone: (201) 266-2215 Fax No.: (201) 816-2003 E-mail: kyungsu.han@lge.com SCS-F19: Confidentiality Request Letter Page 4 of 4 Rev 6.0

Tel: 408-526-1188 Fax: 408-526-1088 Email: sales.eaw@us.bureauveritas.com 775 Montague Expressway Milpitas, CA 95035 Project and Product Certification Representative Authorization Letter Reason for Amendment (current / obsolete) Initial Release (obsolete) Revised wording (obsolete) Updated company template (obsolete) Updated letter information (obsolete) Added FCC ID field (obsolete) Updated company name & logo (current) Revision History From 1.0 1.0 2.0 3.0 4.0 5.0 To 1.0 2.0 3.0 4.0 5.0 6.0 Approved Date Nov-14-2006 Sept25-2007 Jan-31-2012 May-23-2014 Sep-16-2014 Jun-27-2018 SCS-F18: Project and Product Certification Representative Authorization Letter Page 1 of 2 Rev 6.0 LG Electronics USA

(August 09, 2019) To: BVCPS, INC. 775 Montague Expressway, Milpitas, CA 95035 USA Dear Sir/Madam, Re: Product Certification Representative Authorization Letter We, LG Electronics USA hereby authorize Bureau Veritas Consumer Product Services, Inc. to act as a Certification Body for certifying for the following project(s):

FCC ID: BEJ-MEBICAS3 Product Description: Car Navigation Model: MEB ICAS3 Sincerely, ______________________________ Clients signature Clients name / title : Kyung-Su Han / Director Contact information / address : 1000 Sylvan Avenue, Englewood Cliffs, New Jersey, United States, 07632 Telephone: (201) 266-2215 Fax No.: (201) 816-2003 E-mail: kyungsu.han@lge.com SCS-F18: Project and Product Certification Representative Authorization Letter Page 2 of 2 Rev 6.0

DFS Attestation Letter LG Electronics USA To: BVCPS, INC. 775 Montague Expressway, Milpitas, CA 95035 USA We, LG Electronics USA hereby declares that the device FCC ID : BEJ-MEBICAS3 will not operate outside the bands of approval. Operation on DFS bands is disabled for initial DSS, DTS and NII approval. A Class Two Permissive Change (CIIPC) will be pursued to gain approval in the DFS bands. Operation on DFS bands will remain disabled until approved by the FCC. Sincerely, ______________________________ Clients signature Clients name / title : Kyung-Su Han / Director Contact information / address : 1000 Sylvan Avenue, Englewood Cliffs, New Jersey, United States, 07632 Telephone: (201) 266-2215 Fax No.: (201) 816-2003 E-mail: kyungsu.han@lge.com

WIFI Channel 12 and 13 Declaration Letter Reason for Amendment Approved Date Revision History Initial Release (obsolete) Modify the select options (current) December 22, 2015 September 23, 2016 From Initial 1.0 To 1.0 2.0 SCS-F190 WiFi Channel 12&13 Declaration Letter Created by William Graff Page 1 of 2 Rev.2.0 Approved by Bao-Thuong Nguyen We declare the equipment identified below with regards to Channel 12 and 13 capabilities for LG Electronics USA WIFI Channel 12 and 13 Declaration Letter FCC ID: BEJ-MEBICAS3 Declaration Product hardware does not have the capability to operate on Channel 12 and 13. Product hardware has the capability to operate on Channel 12 and 13. However, these two channels will be disabled via software and will not be accessible to user. Product hardware has the capability to operate on Channel 12 and 13. However, all the operated channels cant be changed in the RF parameter via software. All channels have complied with all of the requirements sets out in FCC Part 15.247. Product hardware has the capability to operate on WiFi Channel 12 and 13, and meets the requirements of KDB 594280 D01 v02r01. Please note:

1.) By default, this device operates in a mode that is compliant with the U.S. requirements. 2.) This device will also use supplemental information such as geo-location data to determine that it is operating outside the U.S., if necessary, to change its power. Such supplemental data will be derived from the following:

Global Navigation Satellite System (GNSS)7 sensors in the device Mobile Country Code (MCC),8 or MCC with a Mobile Network code (MNC), received from a CMRS9 carrier and received directly by a receiver on the device Country information derived from multiple adjacent access points (for example using IEEE Std 802.11d provisions) may be permitted on case-by-case basis Other suitable geo-location data based on IP addresses or other reliable source. Name / Title: Kyung-Su Han / Director Signature:

Phone: (201) 266-2215 Email: kyungsu.han@lge.com Date: August 09, 2019 SCS-F190 WiFi Channel 12&13 Declaration Letter Created by William Graff Page 2 of 2 Rev.2.0 Approved by Bao-Thuong Nguyen