, then type Legal information, or visit Legal, safety, and regulatory Legal information. This guide provides important legal, safety, and regulatory information that you should read before using your product. For the complete legal information, from the home screen swipe up and tap Settings >
www.motorola.com/device-legal. Regulatory information (e-label). To view regulatory information for this phone, from the home screen swipe up and tap Settings >
then type Regulatory, or visit www.motorola.com/device-legal. Driving precautions. Responsible and safe driving is your primary responsibility when driving a vehicle. Always obey local laws and regulations. For more, see the Legal information section of this guide to find the complete legal information, or visit www.motorola. com/device-legal. Seizures, blackouts, eyestrain & discomfort. This device may display flashing images or loud sounds. For more, see the Legal information section of this guide to find the complete legal information, or visit www.motorola.com/device-legal. Medical devices. This device may interfere with pacemakers and other medical devices. For more, see the Legal information section of this guide to find the complete legal information, or visit www. motorola.com/device-legal. Operational warnings. Obey all local restrictions when using mobile devices in public areas, such as hospitals, airplanes, or schools. Potentially explosive areas: Potentially explosive areas are often, but not always, posted and can include blasting areas, fueling stations, fueling areas (such as below decks on boats), fuel or chemical transfer or storage facilities, or areas where the air contains chemicals or particles, such as grain dust, or metal powders. Turn off your phone before entering such an area, and do not charge batteries. In such areas, sparks can occur and cause an explosion or fire. Symbol key: Your charger, phone, battery (if user-removable), phone display, users guide, or packaging may contain symbols, defined as follows:
032374o Important safety information follows. The package and paper products that came with your phone can be recycled. 1 en-US Dont dispose of your battery or phone with your household waste. See Disposal &
recycling for more information. 032376o Dont dispose of your battery or phone in a fire. For indoor use only. Listening at high volume to music or voice through a headset or headphone may damage your hearing. Usage. This phone supports apps and services that could use a lot of data, so make sure your data plan meets your needs. Contact your service provider for details. Certain apps and features may not be available in all countries. Arbitration & opt-out. Except where prohibited by law, any controversy or claim arising out of or relating to any Motorola product will be resolved by binding arbitration, instead of in court, unless you opt-out. To opt-out, send a written rejection notice within 30 days of purchase that includes your name, address, phone number, phone, and phone serial number, and tells Motorola that you are rejecting this Arbitration provision to: Motorola Mobility LLC, 222 West Merchandise Mart Plaza, Suite 1800, Attn: Arbitration Provision Opt-Out, Chicago, IL 60654 or arbitrat@motorola.com. To locate your phones serial (IMEI) number, from the home screen swipe up and tap Settings >
, then type IMEI. For more information on this arbitration provision, on your phone, swipe up and tap Settings >
then type Legal information, or visit www.motorola.com/
device-legal. European conformance (CE). The following information is applicable to phones that carry a CE mark. Contact point: Regulatory Compliance, Motorola Mobility UK Ltd., Redwood, Crockford Lane, Chineham Business Park, Basingstoke, RG24 8WQ, UK. Hereby, Motorola Mobility LLC declares that the radio equipment with this declaration and bearing the CE mark is in compliance with Directive 2014/53/EU. The full DoC can be found at www.motorola.com/red. Adapter.Adapter shall be installed near the equipment and shall be easily accessible
, MOTOROLA MOBILITY LLC GLOBAL 2 en-US LIMITED WARRANTY MOBILE PHONES Motorola Mobility LLC, or its subsidiaries, (Motorola) warrants to the original consumer purchaser (you) that the Mobile Phone or Moto Mod accompanying this warranty, and any in-box accessories which accompany it (the Products), will be free of substantial defects in material and workmanship for the period noted in the Addendum (see end of section), beginning from the date of original consumer purchase (Warranty Period) provided that the Products are used for normal consumer purpose. This warranty only applies to the first purchaser, and begins on the original date of purchase by such first purchaser. This warranty does not apply to products that are resold to a second purchaser (e.g. either as used, refurbished, or otherwise). In the event of a dispute as to whether the phone has been resold, if the date the phone has been first activated precedes the date of purchase by the second purchaser, such phone shall be deemed to have been resold, and this warranty shall not apply. Note for Moto Mods owners: This warranty covers only the Moto Insta-Share Projector, Hasselblad True Zoom, Moto Power Pack, Moto Style Shell Wireless Charging, Moto TurboPower Pack, Moto 360 Camera, and Moto Smart Speaker with Amazon Alexa, and Polaroid Insta-Share Printer, Moto Gamepad, Moto Stereo Speaker, Moto Power Pack & TV Digital, Moto Style Shell, and Moto 5G Moto Mods. Third-party Moto Mods are not covered by this warranty, but may be covered by a separate warranty that accompanies them. Repairs made by Motorola or its authorized agent under this Limited Warranty (Warranty Service) are covered for the balance of the original Warranty Period, or for the period noted in the Addendum, whichever is longer. This Limited Warranty covers only a purchase of new Products from Motorola or an authorized reseller or authorized distributor of Motorola Products which are accompanied in-box by this written Limited Warranty. This Limited Warranty is personal to you and not transferable. No retailer or other third party is authorized to make any representations on behalf of Motorola or to modify this Limited Warranty. Additional warranty coverage for those Products that contain the ShatterShield Display (not all products contain the ShatterShield display, see printed manual for details). The ShatterShield display consists of the internal display panel and embedded lens, which are warranted against shattering and cracking for four (4) years from the original date of consumer purchase. Certain phones may include a protective lens, screen protectors, or other similar external layers, which are not covered by this additional warranty. All other limitations and exclusions contained in this Limited Warranty (see What is not covered section), including scratches and other cosmetic damage, intentional damage or abuse, and normal wear 3 en-US and tear, apply to the components of the ShatterShield display. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR COUNTRY. FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. What will we do if you make a claim under this Limited Warranty?
If you make a valid claim under this Limited Warranty, Motorola, or its Authorized Service Provider will, at their discretion, either (1) repair the Product using new, used, or reconditioned replacement parts;
or (2) replace the Product with a new or like new reconditioned Product that is the same or similar to the warranted Product; or
(3) refund the purchase price. Repaired or replaced products will be returned to you in their original factory configuration, plus any applicable software updates, which may affect use and/or compatibility with third party applications (for which Motorola shall have no liability). Any refunded or replaced Product shall become the property of Motorola. To obtain service under this Limited Warranty, the claim should be made in the country where the Product was intended for sale; otherwise repair services are limited to the options available in the country where the service is requested. What is not covered?
This Limited Warranty does not cover the following unless they occurred because of a defect in materials or workmanship:
(a) Normal wear and tear due to the normal aging of the Product, including parts that are expected to deteriorate over time, such as batteries, lens liners, or protective coatings.
(b) Cosmetic damage, including scratches, dents, and cracks to the Products.
(c) Damage caused by the use of non-Motorola branded or approved products, accessories or software.
(d) Damage caused beyond the reasonable control of Motorola, including damage caused by (i) accident, abuse, misuse; (ii) operating a Product outside its permitted or intended uses as defined in the Products User Manual, Quick Start Guide, Online Tutorials, and other documentation provided to you, including use of the Products for commercial purposes; (iii) improper care and handling (e.g. subjecting the Product to temperatures above the temperature for which the Product is approved), abuse or neglect (e.g. broken or bent connectors, ports, or SIM/SD card 4 en-US slots); impact damage (e.g. dropping the Product); (iv) contact with liquids, water, rain, extreme humidity, unusually heavy perspiration, vapor or other moisture; sand, food, dirt or other similar substances (except for Products sold as resistant to such substances), but then only to the extent the damage was not caused by incorrectly securing the phones protective elements
(e.g. failing to properly close a seal), or such protective elements are damaged or missing (e.g. a cracked back cover), or subjecting a Product to conditions beyond its stated specifications or limits
(e.g. IPx7, 30 minutes in 1 meter of fresh water); or (v) flood, fire, earthquake, tornado or other acts of God not within Motorolas reasonable control.
(e) Unauthorized service. Defects or damage resulting from someone other than Motorola or a Motorola authorized service center servicing, testing, adjusting, installing, maintaining, altering, or tampering with the Products.
(f) Products that have been modified in any manner without the written permission of Motorola, including Products (i) with serial numbers or other manufacturer codes that have been removed, altered or obliterated; (ii) with mismatched or duplicated serial numbers; (iii) with broken seals or other evidence of tampering; or
(iv) which have been modified to alter functionality or capability, or show evidence of attempts to modify them. WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A PRODUCTS OPERATING SYSTEM SOFTWARE:
ALTERING A PRODUCTS OPERATING SYSTEM, WHICH INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A PHONE OR RUNNING ANY OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED BY MOTOROLA AND ITS PARTNERS FOR YOUR SPECIFIC PHONE MAY PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE IT TO BE UNSAFE AND/OR MALFUNCTION AND ANY DAMAGE THAT IS CAUSED THEREFROM WILL, UNLESS OTHERWISE STATED BY MOTOROLA, NOT BE COVERED BY THIS LIMITED WARRANTY. IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF IT CEASES TO COMPLY WITH THE GOVERNMENT AUTHORIZATIONS THAT APPROVED ITS RELEASE. THEREFORE, YOU MUST NOT MAKE CHANGES TO THE PRODUCT AFFECTING ITS EMISSION, MODULATION, TRANSMISSION CHARACTERISTICS, INCLUDING POWER LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES AND THE INTENDED METHOD OF USE OF THE PRODUCT.
(g) Defects, damages, or the failure of the Product due to any third party communication service or network you subscribe to or use with the Product.
(h) Software, either embedded in, downloaded to, or accompanied 5 en-US with the Products. TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, ALL WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, AND MOTOROLA DOES NOT WARRANT THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED. WHERE SUCH STATUTORY OR IMPLIED WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS LIMITED WARRANTY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING, PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON THE PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR SERVICES PROVIDED UNDER THIS LIMITED WARRANTY. 6 en-US BY MAKING A CLAIM UNDER THIS LIMITED WARRANTY YOU ACKNOWLEDGE THAT YOU UNDERSTAND THE ABOVE DISCLAIMERS OF LIABILITY. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE OR JURISDICTION. My Product needs service, what should I do?
Locate your valid proof of purchase, showing the date of purchase, you will need it to obtain warranty coverage. 1. Before attempting to diagnose or repair any Product, please backup all software, applications, and other data, including contacts, photos, music, games, which will be erased during the repair process and cannot be reinstalled by Motorola and Motorola shall have no liability therefore. 2. Review the online Motorola customer support website at www. motorola.com for troubleshooting information. 3. If the Product is still not functioning properly after you have followed troubleshooting instructions suggested on this website, please contact Motorola using the contact details provided on the customer support page of www.motorola.com. 4. If your Product is covered by this Limited Warranty, you may be required to download, or otherwise obtain and accept software updates. You are responsible for any third party data costs incurred when obtaining the downloads. Before we can provide any further support under this Limited Warranty you must first comply with the warranty processes outlined above, and any repair instructions provided by Motorola. 5. If the software update does not fix the problem, you will receive instructions on how and where to ship the Product for evaluation. You must supply: (i) proof of purchase; (ii) a written description of the problem; (iii) the name of your mobile network service provider, if applicable; and (iv) your home and email address and telephone number. Motorola reserves the right to charge you for the cost of shipping the Product to and from the authorized service center. 6. If the Product is not covered by this Limited Warranty (and you do not have any other statutory rights in your place of residence), Motorola will inform you of the availability, price, and other conditions applicable to such out-of-warranty repair of 7 en-US Addendum: Warranty periods by country the Product. Country/Region Warranty Period (Months) Phone & Moto Mod/Charger/
Earphone/Non-Removable Battery/Removable Battery Guarantee policy (Mexico only) This Guarantee Policy represents the only guarantee that applies to personal communication Products and Accessories of the Motorola Trademark that are purchased in Mexico. Items covered by this Guarantee It protects the manufacturing defects and hidden defects of the Products and Accessories (such as batteries, antennas, chargers, wired headphones and wireless phones) of the Motorola trademark, described in the space that for such purpose is established on the back of this Guarantee Policy, which covers all of the parts, components, accessories and labor of Motorola Products, as well as the transportation costs that derive from fulfilling this policy, within its service network. The Motorola Products that this guarantee protects may be: (a) cellular phones, (b) smart phones (pocket computer and cellular phone), (c) beepers, (d) two-way radios, (e) wireless phones. Motorola, free of charge for you, shall have the option to repair or replace the Products, Accessories and components that present problems and are covered by the Guarantee. Motorola Comercial, S.A. de C.V. shall use used, equally functioning, refurbished, repaired or second hand parts or spare parts to repair the Product. Software updates shall not be provided. Duration of the Guarantee The duration of the guarantee shall be one year starting from the purchase date of the new Productor Accessory at an authorized establishment. Procedure for exercising the Guarantee To demand the fulfillment of this guarantee, the address where the Product or Accessory was purchased must be sent to the address of the Person Responsible for the Products and Accessories in Mexico:
Motorola Comercial S.A. de C.V. Paseo de los Tamarindos No. 100, Piso 1, Oficina 101 Col. Bosques de las Lomas 8 en-US Cuajimalpa de Morelos Mxico, Ciudad de Mxico, C.P. 05120 Nmero telefnico: 01 800 021 0000 or to the address of the authorized service center (which you can consult free of charge by calling 01 800 021 0000) and presenting the Product or Accessory with its parts and components. To exercise this guarantee, you must present the Product or Accessory and this Guarantee Policy duly sealed by the establishment where it was purchased. In the event that this policy was not established on the date in which the Product or Accessory was purchased, you must present the receipt from this purchase. Limitations or exceptions of this Guarantee The guarantee shall not be valid:
When the Product or Accessory has been used in conditions different than normal conditions. When the Product or Accessory has not been operated in accordance with the accompanying usage instructions. When the Product or Accessory has been changed or repaired by people who are not authorized by the national manufacturer, importer or respective responsible retailer. Motorola shall notify the consumer if the service request is covered by this guarantee policy; in the event that it is not covered, Motorola shall inform the consumer of the availability, prices and other conditions that apply to repairing the Product. Motorola shall only replace the Product or Accessory, upon turning in the Product or Accessory purchased. For more information about the Product that needs repairs that are not covered by this guarantee, please call 01 800 021 0000. Product model:
Product purchase date Seal of authorized distributor or establishment where Product was purchased:
Note: In other countries, consult the local guarantee laws and regulations and your local Motorola office. Comisin de Regulacin de Comunicaciones (CRC). To find the CRC approval letter for the phone, visit http://www.siust.gov.co/siic/
publico/terminal-homologada. This phone works with 4G LTE technology and is enabled to operate on the band 4 - AWS and band 7 - 2,600 MH, for more information visit www.motorola.com/support. Service & Repairs. If you have questions or need assistance, were here to help. Go to www.motorola.com/support, where you can 9 en-US select from a number of customer care options. Copyright & Trademarks. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other product or service names are the property of their respective owners. 2020 Motorola Mobility LLC. All rights reserved. Motorola Mobility LLC 222 W. Merchandise Mart Plaza Chicago, IL 60654 www.motorola.com To view the SAR and/or PD values for your phone, visit www.motorola.com/sar. This product meets the applicable national or international RF exposure guidance (SAR guideline) when used normally against your head or, when worn or carried, at a distance of 5 mm from the body. To meet RF exposure guidelines during body-worn operation, the device should be positioned at least this distance away from the body. The SAR guideline includes a considerable safety margin designed to assure the safety of all persons, regardless of age and health. To view additional information, visit www.motorola.com/rfhealth. 10 en-US