Legal, safety, and regulatory
Where is my legal: ALL REGIONS, ALL LANGUAGES. This
section tells users where to find online and on-device
legal content. Sections that apply to all regions, all
languages do not have any conditional text filter applied.
Legal information. This guide provides important legal, safety, and
regulatory information that you should read before using your
product. For the complete legal information, from the home screen
swipe up and tap Settings >
www.motorola.com/device-legal.
5G Note. GSG Legal Backmatter. ONLY INCLUDE IN LI
WHEN GSG LEGAL CANNOT BE USED IN GSG.
Note: 5G service plan and 5G network coverage available in certain
areas. See your service provider for details.
, then type Legal information, or visit
,
Water repellent. GSG Legal Backmatter. ONLY INCLUDE
IN LI WHEN GSG LEGAL CANNOT BE USED IN GSG.
Water repellent. Your phone is not waterproof. For more about your
phone’s water-repellent design and care, swipe up and tap Settings
> Help.
Regulatory/e-label: ALL REGIONS, ALL LANGUAGES.
This section tells users where to find the regulatory
information that is included on the e-label of their phone.
Regulatory information (e-label). To view regulatory information for
this phone, from the home screen swipe up and tap Settings >
then type Regulatory labels, or visit
www.motorola.com/device-legal.
Battery Safety. GSG Legal Backmatter. ONLY INCLUDE IN
LI WHEN GSG LEGAL CANNOT BE USED IN GSG. Filter
using the “+GSG” for the battery type of the device.
Battery safety. Your phone uses a removable battery. Don’t use tools,
sharp objects, or excessive force to insert or remove the battery. This
may damage the battery and could cause burning and injury.
Battery safety. To prevent possible burning and injury, the battery in
your phone should only be removed by a Motorola-approved service
center or similar skilled personnel.
If your phone becomes unresponsive, press and hold the Power
button until the screen goes dark and your phone restarts.
Charge your phone using a compatible Motorola charger. Use of
other chargers is not recommended. Don’t charge your phone
in temperatures below -20°C (-4°F) or above 45°C (113°F). For
more, see the “Legal information” section of this guide, or visit
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www.motorola.com/device-legal.
Driving: ALL REGIONS, ALL LANGUAGES. This is a user
safety section.
Driving precautions. Responsible and safe driving is your primary
responsibility when driving a vehicle. Always obey local laws
and regulations. For more, see the “Legal information” section
of this guide to find the complete legal information, or visit
www.motorola.com/device-legal.
Seizures: ALL REGIONS, ALL LANGUAGES. This is a user
safety section.
Seizures, blackouts, eyestrain & discomfort. This device may
display flashing images or make loud sounds. For more, see the
“Legal information” section of this guide to find the complete legal
information, or visit www.motorola.com/device-legal.
Medical: ALL REGIONS, ALL LANGUAGES. This is a user
safety section.
Medical devices. This device may interfere with pacemakers and
other medical devices. For more, see the “Legal information”
section of this guide to find the complete legal information, or visit
www.motorola.com/device-legal.
Class 1 Laser: DEVICE SPECIFIC. ALL REGIONS, ALL
LANGUAGES, when device uses a class 1 focusing system.
Writer to check global specifications to verify and notify
L10N. ONLY INCLUDE IN LI WHEN GSG LEGAL CANNOT
BE USED IN GSG.
Class 1 Laser. This device is classified as a
Class 1 Laser product, which is safe in normal use
per IEC60825-1:2007 and IEC60825-1:2014. This
device complies with 21 CFR 1040.10 and 1040.11, except for
deviations pursuant to Laser Notice 50, dated June 24, 2007. Do not
attempt to modify or disassemble.
CLASS 1 LASER PRODUCT
Extreme heat or cold: ALL REGIONS, ALL LANGUAGES.
ONLY INCLUDE IN LI WHEN GSG LEGAL CANNOT BE
USED IN GSG.
Extreme heat or cold. Don’t use your phone in temperatures below
-20°C (-4°F) or above 45°C (113°F). Don’t store/transport your
phone in temperatures below -20°C (-4°F) or above 60°C (140°F).
Operational warnings: ALL REGIONS, ALL LANGUAGES.
This is a user safety section.
Operational warnings. Obey all local restrictions when using mobile
devices in public areas, such as hospitals, airplanes, or schools.
• Potentially explosive areas: Potentially explosive areas are
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often, but not always, posted and can include blasting areas,
fueling stations, fueling areas (such as below decks on boats),
fuel or chemical transfer or storage facilities, or areas where the
air contains chemicals or particles, such as grain dust, or metal
powders.
Turn off your phone before entering such an area, and do not
charge batteries. In such areas, sparks can occur and cause an
explosion or fire.
• Symbol key: Your charger, phone, battery (if user-removable),
phone display, user’s guide, or packaging may contain symbols,
defined as follows:
032374o
Important safety information follows.
The package and paper products that came
with your phone can be recycled.
Don’t dispose of your battery or phone
with your household waste. See “Disposal &
recycling” for more information.
032376o
Don’t dispose of your battery or phone in
a fire.
For indoor use only.
Listening at high volume to music or voice
through a headset or headphone may
damage your hearing.
High volume warning. GSG Legal Backmatter. ONLY
INCLUDE IN LI WHEN GSG LEGAL CANNOT BE USED
IN GSG.
Warning about high volume usage. To prevent possible
hearing damage, do not listen at high volume levels for long
periods. When your headset volume reaches the high
volume threshold, a warning shows. Tap OK to dismiss it, or wait one
to five seconds, then press the Volume Up button to dismiss the alert
and enable the volume to continue to be adjusted.
Disposal & recycling. GSG Legal Backmatter. ONLY
INCLUDE IN LI WHEN GSG LEGAL CANNOT BE USED
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IN GSG.
Disposal & recycling. For help recycling products and
packaging responsibly, go to www.motorola.com/recycling.
Usage. ALL REGIONS, ALL LANGUAGES. This is a
user safety section.
Usage. This phone supports apps and services that could use a lot of
data, so make sure your data plan meets your needs. Contact your
service provider for details. Certain apps and features may not be
available in all countries.
Warranty (abbreviated). ALL REGIONS, ALL LANGUAGES
(EXCEPT BRAZIL, LATAM, JAPAN, INDONESIA).
Warranty. This product is covered by Motorola’s limited warranty. To
review the warranty on your phone, swipe up and tap Settings >
,
then type Legal information, or visit
www.motorola.com/device-legal. You may also obtain a copy of the
warranty by contacting Motorola at: Motorola Mobility LLC, Attention
Customer Service—Warranty Request, 222 West Merchandise Mart
Plaza, Suite 1800, Chicago, IL 60654.
Arbitration/Opt-out. ALL REGIONS, ALL LANGUAGES.
This tells users how claims will be handled
Arbitration & opt-out. Except where prohibited by law, any
controversy or claim arising out of or relating to any Motorola
product will be resolved by binding arbitration, instead of in court,
unless you opt-out. To opt-out, send a written rejection notice within
30 days of purchase that includes your name, address, phone
number, phone, and phone serial number, and tells Motorola that you
are rejecting this Arbitration provision to: Motorola Mobility LLC, 222
West Merchandise Mart Plaza, Suite 1800, Attn: Arbitration Provision
Opt-Out, Chicago, IL 60654 or arbitrat@motorola.com. To locate
your phone’s serial (IMEI) number, from the home screen swipe up
and tap Settings >
, then type IMEI. For more information on this
arbitration provision, on your phone, swipe up and tap Settings >
then type Legal information, or visit
www.motorola.com/device-legal.
Disclaimers. GSG Legal Backmatter. ONLY INCLUDE IN LI
WHEN GSG LEGAL CANNOT BE USED IN GSG.
Legal disclaimers. Features, services and applications are network
dependent and may not be available in all areas; additional terms/
charges may apply. Product specifications and other information
contained in this guide are believed to be accurate at the time
of printing. Motorola reserves the right to correct or change any
information without notice.
,
Anatel. BRAZIL. SAR/RF statement for Brazil. GSG Legal
Backmatter. ONLY INCLUDE IN LI WHEN GSG LEGAL
CANNOT BE USED IN GSG.
ANATEL: model
______________
This product is approved by ANATEL in accordance with
the regulated procedures for assessing the conformity of
telecommunications products, and meets the applied technical
requirements, including the exposure limits of the Specific
Absorption Rate for radio frequency, electric, magnetic and
electromagnetic fields.
“This equipment is not entitled to the protection from harmful
interference and may not cause interference with duly authorized
systems.” www.anatel.gov.br
For more information about your phone’s SAR (Specific Absorption
Rate), visit www.motorola.com/sar. Click on the Brazilian flag, then
choose your phone from the list.
This product contains lithium ion batteries approved by ANATEL.
In accordance with ANATEL rules, the respective approval seal
will be applied in the manual for products where the battery is not
accessible by the final user.
, then type Regulatory labels, from your phone’s
SAR Information: ALL REGIONS, ALL LANGUAGES
(EXCEPT BRAZIL, NA, PRC). ONLY INCLUDE IN LI WHEN
GSG LEGAL CANNOT BE USED IN GSG.
SAR information (on e-label). To view specific absorption rate
(SAR) values for this phone, from the home screen swipe up and tap
Settings >
dialpad, type *#07#, or visit www.motorola.com/sar.
ICNIRP SAR/PD. ALL REGIONS, ALL LANGUAGES
(EXCEPT BRAZIL, NA, TAIWAN, INDIA) SAR and Power
density statement for RoW. GSG Legal Backmatter. ONLY
INCLUDE IN LI WHEN GSG LEGAL CANNOT BE USED
IN GSG.
Specific Absorption Rate (SAR) and Power Density (PD)(ICNIRP).
YOUR PHONE MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES. The highest SAR values under the
ICNIRP guidelines for your phone model are:
Head SAR
Body-worn SAR
Limb SAR
For devices operating above 6GHz, the following PD results were
____W/kg
____W/kg
____W/kg
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radio.
• Battery recycle.
• Importer. Lenovo Technology B.V. Taiwan Branch 16F., No. 128,
Lequn 3rd Rd., Zhongshan Dist., Taipei City 104, Taiwan +886-
2-2176-5199.
• Storage (w/SDcard). Built-in main memory capacity: __ GB;
minimum main memory available to users: __ GB; expandable
memory card support: __ GB or less.
• Storage (no SDcard). Built-in main memory capacity: __ GB;
minimum main memory available to users: __ GB; your phone
does not support an expandable memory card.
• PWS reception. When SIM1 and SIM2 cards are in use, only 4G
function will display the PWS reception function normally.
Note: 2G mobile phone service ceased in June 2017. Your device does
not support 2G networks in Taiwan.
Licensed devices. THAILAND. This graphic indicates that
devices sold in Thailand are licensed.
Thailand licensed devices.
obtained when tested under the ICNIRP guidelines:
Head PD
Body-Worn PD
Limb PD
Compliant
Compliant
Compliant (Europe only)
Elec Requirements. LATAM. GSG Legal Backmatter. ONLY
INCLUDE IN LI WHEN GSG LEGAL CANNOT BE USED
IN GSG.
Electrical Requirements.
Battery:
Adapter:
Entrance:
Exit:
Car Charger:
Entrance:
Exit:
NCC. TAIWAN. Similar to FCC statement for US. GSG
Legal Backmatter. ONLY INCLUDE IN LI WHEN GSG
LEGAL CANNOT BE USED IN GSG.
NCC statements.
• SAR. SAR limit 2.0W/Kg; after testing value: ____W/Kg.
• LTE bands. This product supports LTE frequency bands: _______
______________________________________________.
• 5G NR bands. This product supports 5G NR frequency bands: __
______________________________________________.
• Radio frequency. Wireless information transmission equipment
must avoid affecting the operation of nearby radar systems. For
reducing RF influence, use properly. For instructions on proper
use, refer to your quick start guide.
• Battery. If the battery is incorrectly replaced, there is danger of
an explosion. For proper battery care, refer to your start guide.
• Vision. Excessive use of your phone may harm your vision. Take a
10-minute break after 30 minutes of continuous use.
• Children. Children under two years old should not look at the
screen. Over two years old, do not look at the screen more than
one hour a day.
• Radio frequency motors. Certified low power radio frequency
motor, unlicensed, company, firm or user shall not alter the
frequency, increase the power or change the characteristics
of the original design and function. Using low-power radio-
frequency motors shall not affect flight safety and interfere
with legal communications; when there is interference by
the discovery should be immediately suspended, and to
improve without interfering may continue to be used. Legal
communications in the preceding paragraph, refers to radio
communication in accordance with the provisions of the
Telecommunications Act of operation. Low-power radio
communication interference motor must endure radiation and
Electronic Equipment legal or industrial, scientific and medical
RoHS: INDIA. This statement is for Restriction of
Hazardous Substances. Several regions have their
version.
RoHS statement. RoHS compliant as per India E-waste
(Management) Rules.
RF Health: INDIA. This statement is specific to India RF
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health suggestions.
Government of India. The Government of India requires the
following information to be provided:
• Use a wireless handsfree system (headphone, headset) with a
low power Bluetooth emitter.
• Make sure the mobile device has a low SAR value.
• Keep your calls short or send a text message (SMS) instead.
This advice applies especially to children, adolescents, and
pregnant women.
• Use the mobile device when the signal quality is good.
• People having active medical implants should preferably keep
the cell phone at least 15 cm away from the implant.
RoHS. VIETNAM. This statement is for Restriction of
Hazardous Substances. Several regions have their
version.
Vietnam RoHS. Products sold in Vietnam, on or after September 23,
2011, meet the requirements of the Vietnam Circular 30/2011/TT-BCT
(“Vietnam RoHS”).
Li-ion00
Battery: JAPAN. This is a battery statement for Japan
only.
Battery. Your battery is marked with a recycle
symbol like this one. For more information,
visit http://www.baj.or.jp/.
NFC: JAPAN. This section tells users how
to turn NFC on/off. It’s a legal requirement
for Japan.
Near-field Communication (NFC). Your phone might support NFC.
To find out and to turn NFC on/off, swipe up and tap Settings >
,
then type NFC. For more information, refer to Settings > Help.
Allergens: JAPAN. This section is online for all regions.
It’s a print requirement for Japan only.
Allergens. Trace amounts of an allergen maybe added during
manufacture of a phone or device component that may cause
discomfort for some individuals. This approach is common for many
types of products. We recommend that you monitor any products
that maybe in prolonged contact with your skin, and avoid contact if
you experience skin irritation.
Location: JAPAN. This section is online for all
regions. It’s a print requirement for Japan only.
Location services. Your mobile device can provide location
information to applications, using sources including GPS (GPS,
AGPS, Galileo, GLONASS and Beidou - depending on the device
specification) and Wi-Fi. GPS systems use government-operated
satellites that are subject to changes in national policy by the
governments operating them that may affect the performance of
location services technology on your mobile device. AGPS (Assisted
Global Positioning System) uses your wireless service provider’s
network to improve performance. Airtime, data fees, and/or
additional charges may apply in accordance with your service plan.
Phones transmit location-based information when connected to a
wireless network or when using other location technologies like GPS.
If you use applications that require location-based information such
as driving directions, your phone will provide location information
to them. These applications may share location information with
third parties, including your wireless service provider, applications
providers, Motorola, Lenovo, and other third parties providing
services.
Emergency calls: When you make an emergency call, the cellular
network may activate the AGPS technology in your phone to tell
the emergency responders your approximate location. AGPS has
limitations and may not work in your area. Therefore:
• Always tell the emergency responder your location to the best
• Remain on the call for as long as the emergency responder
of your ability; and
instructs you.
Security: JAPAN. This section is online for all
regions. It’s a print requirement for Japan only.
Phone security. Motorola understands that a safe and secure
mobile experience is important to everyone. Because some features
of your phone might affect your security, please follow these
recommendations to enhance protection of your phone:
• Monitor access. Keep your phone with you and don’t leave it
where others might have unmonitored access. Use your phone’s
security and lock features, where available.
• Keep software up to date. If Motorola or a software application/
vendor releases a patch or software fix for your phone that
updates the phone’s security is released, install it as soon as
possible.
• Secure personal information. Your phone can store personal
information in various locations, including a SIM card, memory
card, and phone memory. Be sure to remove or clear all personal
information before you recycle, return, or give away your phone.
You can also backup your personal data to transfer to a new
phone.
User Privacy: JAPAN, MEA. A version of this section is
online for all regions. It’s a print requirement
for Japan and MEA only.
User privacy. Motorola and Lenovo are committed to protecting
and appropriately using personal data and user information under
our care. To better understand what data Motorola and Lenovo
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may collect and use, be sure to review the Motorola/Lenovo privacy
policies linked within your phone (found at phone set-up and in
Settings). Please also be sure to take advantage of the privacy and
security controls and features within your device.
When your product is turned on for the first time and is connected
to the internet, the international mobile station equipment identity
(IMEI) number or serial number (SN) of this product and information
about the country and city where this product is first activated
is registered with Motorola and/or Lenovo, which is a one-time
registration. Confirming the mobile phone/tablet’s activation
facilitates after-sales service to you by verifying the product’s
authenticity. This registration transmits less than 1KB of data.
Contact Center: JAPAN. This call center information is a
requirement for Japan only.
Contact center. Japan: 0120-227-217.
NTC: THAILAND. The NTC is Thailand’s version of a
compliance and regulatory board, like the FCC for the US
and the NCC for Taiwan.
NTC requirements. This telecommunication equipment is in
compliance with NTC requirements.
Contact Centers: APAC (except PRC & Japan), ANZ.
Call center information rquired in print for the countries
listed.
Contact centers.
Thailand 0018008526352 /+66 20269362
Singapore 8008526007
Philippines 1800 1855 0288
Vietnam 120852302
Malaysia 1800817032
Hong Kong 852-81181717
Taiwan 886-227881909
Australia 1300 138 823
New Zealand 0508 668676
Contact Centers: INDONESIA. Call center information
required in print for Indonesia.
Motorola authorized service centers:
M-CARE
Jakarta
Itc Roxy Mas Lt. 4
No. 18 Jl. Kyai hasyim
Ashari, Jakarta Pusat
Tel: 021–6319647
Monday - Saturday :
11.00-19.00
Sunday : 11-15.00
Ruko Mall Roxy
Square No.A1, Jl.Kyai
Tapa No.1, Jakarta
Barat
Tel: 021-56954393
Monday - Friday :
09.00-17.00
Saturday : 09.00-
15.00
Ambassador Mall Lt. 2
Blok A No. 37, Jakarta
Selatan
Tel: 021-5762539
Monday - Sunday :
11.00-20.00
ITC Cempaka Mas Lt.6
No.H7-H8, Jl. Letjen
Suprapto, Jakarta
Pusat
Tel: 021-21480901
Monday - Friday :
10.00-19.00
Saturday : 10.00-17.00.
Sunday : 10.00-15.00
Semarang
Jl. Jendral Sudirman
256, Semarang
Tel: 024-70148778
Monday - Saturday :
10.00-17.00
Surabaya
Mastech Blok F11
(Maspion Square) Jl.
A. Yani 78, Surabaya
Tel: 031-8477889
ext.1611
Monday - Saturday :
11.00-21.00
Yogyakarta
Ramai Shopping
Mall Lt.2 No.A26, Jl.
Ahmad Yani No. 73,
Yogyakarta
Tel: 0274-557015
Monday - Friday :
10.00-19.00
Saturday : 10.00-
17.00
Sunday : 10.00-15.00
Tegal
Ruko Citraland Blok
B No.11, Jl. Sipelem
Raya, Tegal
Tel: 0283-340909
Monday - Friday :
08.30-17.30
Saturday : 08.30-
17.30
Bandung
Balubur Town Square
(Baltos) Lt. 1 K05 -
K06, Jl. Tamansari,
Bandung
Tel: 089614618594
Monday - Friday :
10.00-18.00
Saturday : 10.00-15.00
Cirebon
Jl. Pasuketan No. 63,
Cirebon, Jawa Barat
Tel: 0231-209322
Monday - Friday :
09.00-17.00
Saturday : 09.00-
15.00
Serang
Jl SA tirtayasa no.8a
Simpang Pocis,
Serang, Banten
Tel: 0254-204882
Monday - Sunday :
10.00-20.00
Bali
Jl. Ratna no. 65 D,
Denpasar, Bali
Tel: 021-54375250
Monday - Friday :
08.30-16.30
Saturday : 08.30-
16.30
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Batam
Komplek Wira Mustika
C-08, Nagoya, Batam
Tel: 077-8431101
Monday - Friday :
09.00-18.00
Saturday : 09.00-
18.00
Medan
Jl. Sutomo No.490,
Medan
Tel: 061-4568988
Monday - Friday :
09.00-17.00
Saturday : 09.00-
15.00
Bandung
Istana Bandung
Electronic Center
Lt.3 Blok A No.06
Jl.Purnawarman
No.13-15, Bandung,
Jawa Barat 40117
Tel: 022-4201887
Monday - Sunday :
10.00-19.00
Medan
Ruko Plaza Millenium
Medan, Jl.Kapten
Muslim No.111 Helvetia,
Medan
Tel: 061-8447598
Monday - Saturday :
10.00-19.00
Pekanbaru
Jl.Tuanku Tambusai
No.124, Kota
Pekanbaru, Riau
Tel: 0761-38390
Monday - Saturday :
08.30-17.30
Jambi
Jl. Gajah Mada No.11
- 12, Jambi (Samping
Karaoke Charly)
Tel: 0741-43789
Ext.102
Monday - Friday :
09.00-17.00
Saturday : 09.00-
15.00
MITRACARE
Jakarta
Komplek Duta
Merlin Blok C No.6-7,
Jl. Gajah Mada 3-5,
Jakarta Pusat 10130
Tel: 021-6347726
Monday - Saturday :
09.00-17.00
Pusat Grosir Cililitan
Lantai 3, No.661, Jl.
Mayjen Sutoyo No.
76 Cililitan, Jakarta
Timur 13640
Tel: 021-80888540
Monday - Saturday:
10.00-19.00
Surabaya
Jl.Kusuma Bangsa
92D, Tambaksari,
Surabaya, Jawa
Timur 60136
Tel: 031-5347270
Monday - Saturday :
08.30-17.30
Palembang
Jl.Letkol Iskandar,
Kel.17 Ilir, Kec.Ilir
Timur I, Palembang,
Sumatera Selatan
30125
Tel: 0711-355886
Monday - Saturday :
08.30-17.30
Makassar
MTC Karebosi Lt.3
Blok I No.3-5, Jl.
Jend.Ahmad Yani,
Makassar
Tel: 0411-3635038
Monday - Friday :
10.00-19.00
Saturday : 10.00-17.00.
Sunday : 10.00 - 15.00
Bekasi
Bekasi Cyber Park
Lt.1 Blok A10 No.10B,
Jalan KH.Noer Ali
No.177, Bekasi
Tel: 021-88955327
Monday - Saturday :
10.00-19.00
Depok
ITC Depok Lt.3 Cafe
No.126, Jl.Margonda
Raya Kav.56,
Pancoran Mas, Depok,
Jawa Barat 16431
Tel: 08787860022 /
02129502049
Monday - Saturday :
10.00-19.00
Makassar
Jl.AP Pettarani Ruko
Massalle No.94,
Makassar, Sulawesi
Selatan 90233
Tel: 0411-457098
Monday - Saturday :
08.30-17.30
Malang
Jl.Soekarno Hatta PTP
II No.1 Kav.2, Malang,
Jawa Timur
Tel: 0341-402096
Monday - Sunday :
10.00-19.00
Lampung
Jl.Diponegoro No.177,
Kel.Gotong Royong,
Bandar Lampung
Tel: 0721-262666
Monday - Saturday :
08.30-17.30
UNICOM
Tangerang
Supermall Karawaci,
Jl.Boulevard
Diponegoro No.105,
Lt.LG #E2/ 2–5 (Area
E Center), Lippo
Karawaci, Tangerang
15811 Tel: 021-5470398
/ 082311061658
Monday - Sunday :
10.00-19.00, Public
Holiday : 10.00-18.00
Yogyakarta
Plaza Ambarukmo
Lt.LG Blok A12-14
Jl.Laksda Adi Sucipto,
Yogyakarta 55281
Tel: 0274-4331334
Monday - Sunday :
10.00-20.00
Tasikmalaya
Jl.Tentara Pelajar
No.93 Empangsari
Tawang, Tasikmalaya,
Jawa Barat 46113
Tel: 026-5322750
Monday - Saturday :
09.00-17.00
Jember
Jl.Sumatera No.88,
Sumbersari, Jember,
Jawa Timur
Tel: 0331-4436252 /
081938363177
Monday - Saturday :
09.00-17.00
Rantau Prapat
Jl.Gatot Subroto
No.5, Rantau Prapat,
Sumatera Utara
Tel: 0624-22588
Monday - Friday
: 08.30-17.00,
Saturday : 08.30-
15.30
Bogor
Bogor Trade Mall
Lt.2 Blok A16 No.1B
Jl.H.Juanda No.68,
Bogor 16127
Tel: 0251-8401301 /
8401302
Monday - Sunday :
10.00-18.00
Padang Sidempuan
Jl.Sudirman X
Merdeka No.41, Week
II, Padangsidimpuan,
Sumatera Barat
Tel: 0634-24195
Monday - Friday :
08.30-17.00, Saturday
: 08.30-15.30
Padang
Jl.Dr.Sutomo No.48,
Simpang Haru Kec.
Padang Timur,
Padang
Tel: 0751-8951821 /
0823 87899712
Monday - Saturday :
10.00-18.00
Semarang
Jl.Sriwijaya No.173
A Kel.Candi Kec.
Candisari, Semarang
Tel: 024-8455087
Monday - Saturday :
09.00-17.00
Pekalongan
Jl.KH.M.Mansyur
No.70, Pekalongan,
Jawa Tengah
Tel: 0285-426328
Monday - Saturday :
09.00-17.00
Pati
Jl.Setiabudi No.2A,
Pati, Jawa Tengah
59115
Tel: 082234179826
Monday - Saturday :
09.00-17.00
Solo
Jl.DR.Rajiman No.241
Jayengan, Serengan,
Surakarta, Solo, Jawa
tengah
Tel: 0271-668677 /
0878-36055598
Monday - Saturday :
09.00-17.00
Kediri
Ruko Garden Ville A12
Jl.Kilisuci, Kediri, Jawa
Timur 64122
Tel: 0354-680681
Monday - Saturday :
09.00-17.00
Pontianak
Jl.Nusa Indah Baru
No.F5 - Pontianak
Tel: 0561-768470
Monday - Saturday :
09.00-17.00
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Samarinda
Ruko Simpang
DR.Sutomo No.03
Jl.S.Parman,
Samarinda 75117
Tel: 0541-4120744
Monday - Saturday :
09.00-17.00
Banjarmasin
Jl.Jendral A.Yani Km.1
No.39 B Banjarmasin,
kalimantan Selatan
70233
Tel: 0511-3267889
Monday - Saturday :
10.00-18.00
Balikpapan
Ruko Bandar Blok
D-09, Jl.Jend.
Sudirman, Klandasan,
Balikpapan,
Kalimantan
Timur 76112 Tel:
0542-739009
Monday-Saturday :
09.00-17.00
Manado
Jl.Pierre Tendean
No.18 Boulevard,
Manado 95111
Tel: 0431-844561
Monday - Saturday :
10.00-18.00
Bali
Jl.Teuku Umar 170A,
Dauh puri kuah,
Denpasar, Bali
Tel: 0361-8422375
/ 0361-78870184 /
0361-232163
Monday - Saturday :
09.00-17.00
Kendari
Ruko Senapati
Land Blok A No.36
Jl.Brigjen M.Yunus
(Bypass) Kel.Bende
Kec.Kadia, Kendari,
Sulawesi Tenggara
Tel: 081215921122
Monday - Saturday :
09.00-17.00
Lombok
Jl.Catur Warga
No.10A Cakranegara,
Mataram, Nusa
Tenggara Barat
83126
Tel: 08175769223
Monday - Saturday :
09.00-17.00
Bogor
Jambu Dua Bogor,
BEC Ruko Warung
Jambu Blok R1 No. 1
Tel: 0251-8340653
Monday - Sunday :
10.00-18.00
Surabaya
Plaza Marina,
Lt.3 Blok C2-C3
Surabaya
Tel: 031-8470323
Monday - Sunday :
10.00-20.00
Palu
Jl.Basuki Rahmat
No.24C Kel.Tatura
selatan Kec.Palu
selatan Palu, Sulawesi
Tengah
Tel: 082176774679
Monday - Saturday :
09.00-17.00
TAM
Jakarta
Mall Of Indonesia,
Erafone Mega Store
GF 1A, Jl.Raya
Boulevard Barat
14240 6-1 A9, Kelapa
Gading, Jakarta Utara
Tel: 021-29364707
Monday - Sunday :
10.30-18.30
Semarang
Jl. Badak Raya
No.47 D, Kel.
Pandeanlamper, Kec.
Gayamsari, Semarang
Tel: 024-76410154
Monday - Friday :
10.00-18.00,
Saturday : 10.00-16.00
CE Statements/EU conformance: ALL REGIONS/ALL
LANGUAGES (except BRAZIL and INDIA). This section
is part of the three CE sections that are required in print
by the European conformance regulatory body for all
devices marked with the CE label.
European conformance (CE). The following information is applicable
to phones that carry a CE mark. Contact point: Regulatory
Compliance, Motorola Mobility UK Ltd., Redwood, Crockford Lane,
Chineham Business Park, Basingstoke, RG24 8WQ, UK.
Hereby, Motorola Mobility LLC declares that the radio
equipment with this declaration and bearing the CE mark
is in compliance with Directive 2014/53/EU.
The full DoC can be found at www.motorola.com/red.
Additional statement for Turkey only:
This phone, containing all Turkish characters, complies with the
ETSI TS 123.038 V8.0.0 and ETSI TS 123.040 V8.1.0 technical
specifications. It also complies with EEE regulations.
CE Statements/Restrictions of use: ALL REGIONS/ALL
LANGUAGES (except BRAZIL and INDIA). This section
is part of the three CE sections that are required in print
by the European conformance regulatory body for all
devices marked with the CE label.
Restrictions of use. This phone should only be used indoor within
the EU/EEA/Switzerland/Turkey/UK when operating in the 5150 to
5350 MHz (Wi-Fi) frequency band.
Power & frequencies: EU/MEA ONLY. ONLY INCLUDE IN
LI WHEN GSG LEGAL CANNOT BE USED IN GSG.
Supported frequencies and power. This phone is capable of
operation on the following frequencies, subject to location and
network availability.
Operating mode
Frequency range
MHz / Band
Maximum nominal
transmit power
(conducted) dBm
TBD, TBD (Ukraine)
Model:
Bluetooth
WLAN
WLAN
WLAN
NFC
GPS
FM Receive
GSM
UMTS
LTE
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FCC/IC: NA (ALL). Shortened statement for print for FCC
(US regulatory body) and Industry Canada (Canada’s
regulatory body). The full statements are on-device/
online.
FCC and IC compliance. This phone complies with part 15 of the
FCC rules. Operation is subject to the following two conditions: (1)
this phone may not cause harmful interference, and (2) this phone
must accept any interference received, including interference that
might cause undesired operation. This phone complies with Industry
Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this phone may not cause interference,
and (2) this phone must accept any interference received, including
interference that might cause undesired operation.
RF energy: This statement for EU only.
Exposure to RF energy & phone operation. Your phone contains a
transmitter and receiver of RF energy. It is designed to comply with
regulatory requirements concerning human RF exposure. For optimal
phone performance, and to stay within the RF exposure guidelines:
• Hold your phone normally at your ear when talking on it.
• When using the phone next to your body (other than in your
hand or against your head), maintain a distance of 5 mm from
your body to be consistent with how the phone is tested for
compliance with RF exposure requirements.
If you use your phone with a non-Motorola accessory case
or holder, make sure the accessory maintains the required
separation distance and has no metallic parts.
•
WHO note for FRANCE only.
Note: According to the World Health Organization, “many studies
have been carried out over the last twenty years to evaluate the
risks that phones present to health. Up to now, the negative impact
on health of using phones has not been proven” (Leaflet No. 193). In
accordance with French regulations, we are obliged to include the
following recommendations regarding precautionary measures: you
can limit your exposure to radio-frequency energy a) by using your
phone in areas with good network coverage, or b) by using a hands-
free kit to keep your phone away from your head and body. In this
latter case, pregnant women are advised to keep their phone away
from their abdomen. It is also recommended that adolescents keep
their phones away from the lower part of their abdomen.
Importer Statement: TURKEY. This is required in print for
Turkey only. It is not device specific.
Importer company. Lenovo Technology B.V. Merkezi Hollanda Turkiye
Istanbul Şubesi. Palladium Tower İş Mrk. K.Bakkalköy Mh. Halk Cad.
Kardelen Sokak No:2/1 Kat:3. Ofis No: 13 34746. Tel: +90 216 577 01
00 Atasehir Istanbul Türkiye.
Service Life: TURKEY. This is required in print for Turkey
only. It is not device specific.
Service life. This product has an expected service life of 5 (five)
years as determined by the Turkish Ministry of Customs and Trade.
Radio Equipment Directive (RED) Compliance: UKRAINE.
Required in print for Ukraine.
Ukraine radio compliance. Hereby, the manufacturer, Motorola
Mobility LLC, declares that this radio equipment complies with
Technical Regulation of radio equipment. The full text of declaration
of conformity is available at www.motorola.com/red.
EAC mark: RUSSIA. Russia requires that our guides are
marked wit an EAC logo on the back cover. This is an
explanation for users of what that mark means.
Unified product circulation mark. Compliance with the requirements
of Technical Regulations: Smartphone meets the requirements of TR
CU 020/2011 “electromagnetic compatibility of technical means.” TR
EAEU 037/2016 “On Restrictions of the use of hazardous substances
in electrical and radio electronic equipment”. Charger (AC adapter)
meets the requirements of TR CU 004/2011 “on safety of low-voltage
equipment.” TR CU 020/2011 “electromagnetic compatibility of
technical means.” TR EAEU 037/2016 “On Restrictions of
the use of hazardous substances in electrical and radio
electronic equipment”. Mark of conformity:
Russian compliance: RUSSIA. Russia requires that our
guides have the following compliance information in
print.
Russian compliance. Smartphone for personal and business use,
designed for voice calls, sending text messages, data transfer, with
support for various connection profiles (Wi-Fi, Bluetooth, GSM,
CDMA, etc.) and applications.
Изготовитель: Моторола Мобилити ЛЛС, 222 В. Мерчандисе Март
Плаза, Суите 1800, Чикаго, ИЛ 60654, США (Motorola Mobility LLC,
222 W. Merchandise Mart Plaza, Suite 1800, Chicago, IL 60654, USA)
Made in China. Representative: LLC Lenovo EE/A, 143401, Moscow
Region, Krasnogorsk, boulevard Stroiteley 4 bld 1, section A, 7 floor.
Importer: The name of Importer can be found on package label/
sticker*.
Manufacturing date: see package label*, line Date (the date is
indicated in a format year-month-date).
* According to the standard GOST 2.601-2013 “Unified system of
design documentation. Operational manual», article 5.1, clause 5.1.2,
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sticker/label is considered as type of operation manual.
Life cycle of the product: 2 years.
Motorola Global warranty: BRAZIL, INDONESIA, JAPAN,
LATAM, TURKEY. This is our global warranty that is used
for all regions. It is not required in print for all regions,
only those specified. Add the countries and warranty
periods in the table at the end of this section.
MOTOROLA MOBILITY LLC GLOBAL
LIMITED WARRANTY MOBILE PHONES
Motorola Mobility LLC, or its subsidiaries, (“Motorola”) warrants to
the original consumer purchaser (“you”) that the Mobile Phone or
Moto Mod accompanying this warranty, and any in-box accessories
which accompany it (the “Products”), will be free of substantial
defects in material and workmanship for the period noted in the
Addendum (see end of section), beginning from the date of original
consumer purchase (“Warranty Period”) provided that the Products
are used for normal consumer purpose.
This warranty only applies to the first purchaser, and begins on the
original date of purchase by such first purchaser. This warranty does
not apply to products that are resold to a second purchaser (e.g.
either as used, refurbished, or otherwise). In the event of a dispute
as to whether the phone has been resold, if the date the phone has
been first activated precedes the date of purchase by the second
purchaser, such phone shall be deemed to have been resold, and this
warranty shall not apply.
Note for Moto Mods owners: This warranty covers only the Moto
Insta-Share Projector, Hasselblad True Zoom, Moto Power Pack, Moto
Style Shell Wireless Charging, Moto TurboPower Pack, Moto 360
Camera, and Moto Smart Speaker with Amazon Alexa, and Polaroid
Insta-Share Printer, Moto Gamepad, Moto Stereo Speaker, Moto
Power Pack & TV Digital, Moto Style Shell, and Moto 5G Moto Mods.
Third-party Moto Mods are not covered by this warranty, but may be
covered by a separate warranty that accompanies them.
Repairs made by Motorola or its authorized service center under this
Limited Warranty (“Warranty Service”) are covered for the balance
of the original Warranty Period, or for the period noted in the
Addendum, whichever is longer. This Limited Warranty covers only a
purchase of new Products from Motorola or an authorized reseller or
authorized distributor of Motorola Products which are accompanied
in-box by this written Limited Warranty. This Limited Warranty is
personal to you and not transferable. No retailer or other third party
is authorized to make any representations on behalf of Motorola or
to modify this Limited Warranty.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR
COUNTRY. FOR CONSUMERS WHO ARE COVERED BY CONSUMER
PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF
PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE,
THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN
ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH
CONSUMER PROTECTION LAWS AND REGULATIONS. FOR A FULL
UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE
LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
What will we do if you make a claim under this
Limited Warranty?
If you make a valid claim under this Limited Warranty, Motorola, or its
Authorized Service Provider will, at their discretion, either (1) repair
the Product using new, used, or reconditioned replacement parts;
or (2) replace the Product with a new or ‘like new’ reconditioned
Product that is the same or similar to the warranted Product; or
(3) refund the purchase price. Repaired or replaced products will
be returned to you in their original factory configuration, plus
any applicable software updates, which may affect use and/or
compatibility with third party applications (for which Motorola shall
have no liability). Any refunded or replaced Product shall become the
property of Motorola. To obtain service under this Limited Warranty,
the claim should be made in the country where the Product was
intended for sale; otherwise repair services are limited to the options
available in the country where the service is requested.
What is not covered?
This Limited Warranty does not cover the following unless they
occurred because of a defect in materials or workmanship:
(a) Normal wear and tear due to the normal aging of the Product,
including parts that are expected to deteriorate over time, such as
batteries, lens liners, or protective coatings.
(b) Cosmetic damage, including scratches, dents, and cracks to
the Products.
(c) Damage caused by the use of non-Motorola branded or
approved products, accessories or software.
(d) Damage caused beyond the reasonable control of Motorola,
including damage caused by (i) accident, abuse, misuse; (ii)
operating a Product outside its permitted or intended uses as
defined in the Products’ User Manual, Quick Start Guide, Online
Tutorials, and other documentation provided to you, including
use of the Products for commercial purposes; (iii) improper care
and handling (e.g. subjecting the Product to temperatures above
the temperature for which the Product is approved), abuse or
neglect (e.g. broken or bent connectors, ports, or SIM/SD card
slots); impact damage (e.g. dropping the Product); (iv) contact
with liquids, water, rain, extreme humidity, unusually heavy
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perspiration, vapor or other moisture; sand, food, dirt or other
similar substances (except for Products sold as resistant to such
substances), but then only to the extent the damage was not
caused by incorrectly securing the phone’s protective elements
(e.g. failing to properly close a seal), or such protective elements
are damaged or missing (e.g. a cracked back cover), or subjecting
a Product to conditions beyond its stated specifications or limits
(e.g. IPx7, 30 minutes in 1 meter of fresh water); or (v) flood, fire,
earthquake, tornado or other acts of God not within Motorola’s
reasonable control.
(e) Unauthorized service. Defects or damage resulting from
someone other than Motorola or a Motorola authorized service
center servicing, testing, adjusting, installing, maintaining,
altering, or tampering with the Products.
(f) Products that have been modified in any manner without the
written permission of Motorola, including Products (i) with serial
numbers or other manufacturer codes that have been removed,
altered or obliterated; (ii) with mismatched or duplicated serial
numbers; (iii) with broken seals or other evidence of tampering; or
(iv) which have been modified to alter functionality or capability,
or show evidence of attempts to modify them.
• WARNING AGAINST UNLOCKING THE BOOTLOADER OR
ALTERING A PRODUCT’S OPERATING SYSTEM SOFTWARE:
ALTERING A PRODUCT’S OPERATING SYSTEM, WHICH
INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A
PHONE OR RUNNING ANY OPERATING SOFTWARE OTHER
THAN THE APPROVED VERSIONS ISSUED BY MOTOROLA
AND ITS PARTNERS FOR YOUR SPECIFIC PHONE MAY
PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE IT TO BE
UNSAFE AND/OR MALFUNCTION AND ANY DAMAGE THAT IS
CAUSED THEREFROM WILL, UNLESS OTHERWISE STATED BY
MOTOROLA, NOT BE COVERED BY THIS LIMITED WARRANTY.
• IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT
IF IT CEASES TO COMPLY WITH THE GOVERNMENT
AUTHORIZATIONS THAT APPROVED ITS RELEASE.
THEREFORE, YOU MUST NOT MAKE CHANGES TO THE
PRODUCT AFFECTING ITS EMISSION, MODULATION,
TRANSMISSION CHARACTERISTICS, INCLUDING POWER
LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS,
SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES AND THE
INTENDED METHOD OF USE OF THE PRODUCT.
(g) Defects, damages, or the failure of the Product due to any third
party communication service or network you subscribe to or use
with the Product.
(h) Software, either embedded in, downloaded to, or accompanied
with the Products.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW,
MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL
STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT,
ALL WARRANTIES AGAINST HIDDEN OR LATENT
DEFECTS, AND MOTOROLA DOES NOT WARRANT THAT
THE OPERATION OF ANY PRODUCTS OR SOFTWARE
COVERED UNDER THIS LIMITED WARRANTY WILL MEET
YOUR REQUIREMENTS, WORK IN COMBINATION WITH
ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD
PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR
WITHOUT RISK TO, OR LOSS OF, ANY INFORMATION, DATA,
SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR
THAT DEFECTS IN THE PRODUCTS OR SOFTWARE WILL
BE CORRECTED. WHERE SUCH STATUTORY OR IMPLIED
WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO
THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES
SHALL BE LIMITED IN DURATION TO THE DURATION OF THE
EXPRESS LIMITED WARRANTY CONTAINED HEREIN AND
THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS
DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION SHALL
BE THE EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL
OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA
OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE
PRODUCTS, INCLUDING EMPLOYEES AND AGENTS THEREOF,
SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS,
INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY
MANNER THE TERMS OF THIS LIMITED WARRANTY.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW,
MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL
LIABILITY, WHETHER IN CONTRACT, TORT OR UNDER
OTHER LEGAL THEORY (INCLUDING NEGLIGENCE), FOR
DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE
PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS
OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS
INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF
GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO,
OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR
APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH
RECOVERING, PROGRAMMING, OR REPRODUCING ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED
ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE
TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION
OR DATA STORED ON THE PRODUCTS); OR OTHER
FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION
WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS
OR SERVICES PROVIDED UNDER THIS LIMITED WARRANTY.
BY MAKING A CLAIM UNDER THIS LIMITED WARRANTY
YOU ACKNOWLEDGE THAT YOU UNDERSTAND THE ABOVE
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DISCLAIMERS OF LIABILITY.
• SOME STATES OR JURISDICTIONS DO NOT ALLOW
THE LIMITATION OR EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR
LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY,
OR THE LIMITATION OR EXCLUSION OF DAMAGES FOR
PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM
STATE OR JURISDICTION.
My Product needs service, what should I do?
Locate your valid proof of purchase, showing the date of purchase,
you will need it to obtain warranty coverage.
1. Before attempting to diagnose or repair any Product, please
backup all software, applications, and other data, including
contacts, photos, music, games, which will be erased during
the repair process and cannot be reinstalled by Motorola and
Motorola shall have no liability therefore.
2. Review the online Motorola customer support website at
www.motorola.com for troubleshooting information.
3. If the Product is still not functioning properly after you have
followed troubleshooting instructions suggested on this website,
please contact Motorola using the contact details provided on the
customer support page of www.motorola.com.
4. If your Product is covered by this Limited Warranty, you may be
required to download, or otherwise obtain and accept software
updates. You are responsible for any third party data costs
incurred when obtaining the downloads.
Before we can provide any further support under this Limited
Warranty you must first comply with the warranty processes
outlined above, and any repair instructions provided by Motorola.
5. If the software update does not fix the problem, you will
receive instructions on how and where to ship the Product for
evaluation. You must supply: (i) proof of purchase; (ii) a written
description of the problem; (iii) the name of your mobile
network service provider, if applicable; and (iv) your home and
email address and telephone number. Motorola reserves the
right to charge you for the cost of shipping the Product to and
from the authorized service center.
6. If the Product is not covered by this Limited Warranty (and
you do not have any other statutory rights in your place of
residence), Motorola will inform you of the availability, price, and
other conditions applicable to such out-of-warranty repair of
the Product.
Addendum: Warranty periods by country
Country/Region
Warranty Period (Months)
Phone & Moto Mod/Charger/
Earphone/Non-Removable
Battery/Removable Battery
Guarantee for Mexico: LATAM. This is Mexico’s custom
warranty that is required in print in order for devices to
enter into and be sold in Mexico. LATAM regional product
manager is responsible for providing a new version when
there are updates.
Guarantee policy (Mexico only)
This Guarantee Policy represents the only guarantee that applies to
personal communication Products and Accessories of the Motorola
Trademark that are purchased in Mexico.
Items covered by this Guarantee
It protects the manufacturing defects and hidden defects of the
“Products” and “Accessories” (such as batteries, antennas, chargers,
wired headphones and wireless phones) of the Motorola trademark,
described in the space that for such purpose is established on
the back of this Guarantee Policy, which covers all of the parts,
components, accessories and labor of Motorola Products, as well as
the transportation costs that derive from fulfilling this policy, within
its service network.
The Motorola “Products” that this guarantee protects may be: (a)
cellular phones, (b) smart phones (pocket computer and cellular
phone), (c) beepers, (d) two-way radios, (e) wireless phones.
Motorola, free of charge for you, shall have the option to repair or
replace the “Products”, “Accessories” and components that present
problems and are covered by the Guarantee. Motorola Comercial,
S.A. de C.V. shall use used, equally functioning, refurbished, repaired
or second hand parts or spare parts to repair the “Product.” Software
updates shall not be provided.
Duration of the Guarantee
The duration of the guarantee shall be one year starting from the
purchase date of the new “Product”or “Accessory” at an authorized
establishment.
Procedure for exercising the Guarantee
To demand the fulfillment of this guarantee, the address where the
“Product” or “Accessory” was purchased must be sent to the address
of the Person Responsible for the “Products” and “Accessories” in
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Mexico:
Motorola Comercial S.A. de C.V.
Paseo de los Tamarindos No. 100, Piso 1, Oficina 101
Col. Bosques de las Lomas
Cuajimalpa de Morelos
México, Ciudad de México, C.P. 05120
Número telefónico: 01 800 021 0000
or to the address of the authorized service center (which you can
consult free of charge by calling 01 800 021 0000) and presenting
the “Product” or “Accessory” with its parts and components.
To exercise this guarantee, you must present the “Product”
or “Accessory” and this Guarantee Policy duly sealed by the
establishment where it was purchased. In the event that this
policy was not established on the date in which the “Product” or
“Accessory” was purchased, you must present the receipt from this
purchase.
Limitations or exceptions of this Guarantee
The guarantee shall not be valid:
• When the “Product” or “Accessory” has been used in conditions
different than normal conditions.
• When the “Product” or “Accessory” has not been operated in
accordance with the accompanying usage instructions.
• When the “Product” or “Accessory” has been changed or
repaired by people who are not authorized by the national
manufacturer, importer or respective responsible retailer.
Motorola shall notify the consumer if the service request is covered
by this guarantee policy; in the event that it is not covered, Motorola
shall inform the consumer of the availability, prices and other
conditions that apply to repairing the “Product”.
Motorola shall only replace the “Product” or “Accessory”, upon
turning in the “Product” or “Accessory” purchased. For more
information about the “Product” that needs repairs that are not
covered by this guarantee, please call 01 800 021 0000.
Product model:
Product purchase date
Seal of authorized distributor or
establishment where Product was
purchased:
Note: In other countries, consult the local
guarantee laws and regulations and your local Motorola office.
CRC: LATAM. This statement is required in print for
Colombia. The last sentence can change over time. The
regional product manager will need to notify us if this
changes.
Comisión de Regulación de Comunicaciones (CRC).
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To find the CRC approval letter for the phone, visit
http://www.siust.gov.co/siic/publico/terminal-homologada.
This phone works with 4G LTE technology and is enabled to operate
on the band 4 - AWS and band 7 - 2,600 MH, for more information
visit www.motorola.com/support.
HAC: NA. This statement is required in print for US, but
should be translated for all NA LIs. For Puerto Rico, refer
to the Global Data file to determine if HAC testing was
done. If not, remove for PR LI.
Hearing Aid Compatibility (HAC). Go to
www.motorola.com/hacphones or see ‘Hearing aids’ in
the user guide to learn more.
Energy efficient chargers. EU.
Compatible energy efficient power supplies. Motorola products are
designed to work with a range of compatible power supplies. You
can find a list on the product-specific EU Declaration of Conformity
(DoC) at www.motorola.com/RED. To find energy efficiency
information for your power supply, go to www.motorola.com/eu-erp.
Support: ALL LANGUAGES/ALL REGIONS.
Service & Repairs. If you have questions or need assistance, we’re
here to help. Go to www.motorola.com/support, where you can
select from a number of customer care options.
Copyright Info: ALL LANGUAGES/ALL REGIONS.
Copyright legal information.
Copyright & Trademarks. MOTOROLA, the stylized M logo, MOTO,
and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. All other product
or service names are the property of their respective owners.
© 2020 Motorola Mobility LLC. All rights reserved.
Motorola Mobility LLC
222 W. Merchandise Mart Plaza
Chicago, IL 60654
www.motorola.com
SAR Tick: ALL LANGUAGES/ALL REGIONS. General SAR/
PD information for users.
To view the SAR and/or PD values for your phone, visit
www.motorola.com/sar.
This product meets the applicable national or
international RF exposure guidance (SAR guideline)
when used normally against your head or, when worn or carried, at
a distance of 5 mm from the body. To meet RF exposure guidelines
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during body-worn operation, the device should be positioned at
least this distance away from the body. The SAR guideline includes
a considerable safety margin designed to assure the safety of all
persons, regardless of age and health.
To view additional information, visit www.motorola.com/rfhealth.
Warranty Card (on next page): INDONESIA, UKRAINE,
RUSSIA. Warranty registration information that the
in-country phone dealer fills in and provides to user.
Keep the warranty card as separate pages so they can
be torn out.
Warranty Card
No.: ______________________________________________
Customer Name: ___________________________________
Address: __________________________________________
Email: ____________________________________________
Phone: ___________________________________________
Model: ____________________________________________
IMEI Number 1: _____________________________________
IMEI Number 2: _____________________________________
Serial Number: _____________________________________
Part Number: ______________________________________
Dealer Name: ______________________________________
Date of Purchase: __________________________________
Official distributor: _________________________________
Dealer’s Stamp:
Dealer’s Signature: __________________________________
Customer’s Signature: ________________________________
Part A for seller
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Warranty Card
No.: ______________________________________________
Customer Name: ___________________________________
Address: __________________________________________
Email: ____________________________________________
Phone: ___________________________________________
Model: ____________________________________________
IMEI Number 1: _____________________________________
IMEI Number 2: _____________________________________
Serial Number: _____________________________________
Part Number: ______________________________________
Dealer Name: ______________________________________
Date of Purchase: __________________________________
Official distributor: _________________________________
Dealer’s Stamp:
Dealer’s Signature: __________________________________
Customer’s Signature: ________________________________
Part B for customer
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