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exhibits | applications |
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Exhibit 8 Instruction Manual | Users Manual | 797.36 KiB | January 08 2002 / February 10 2002 | |||
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Reference original Exhibit 8 User Manual | Users Manual | 1.43 MiB | June 08 2002 / February 10 2002 | |||
| 1 | ID Label/Location Info | January 08 2002 / February 10 2002 | ||||||
| 1 | Cover Letter(s) | April 08 2002 / February 10 2002 | ||||||
| 1 | Attestation Statements | April 08 2002 / February 10 2002 | ||||||
| 1 | External Photos | January 08 2002 / February 10 2002 | ||||||
| 1 | Test Report | January 08 2002 / February 10 2002 | ||||||
| 1 | Test Setup Photos | January 08 2002 / February 10 2002 | ||||||
| 1 | Internal Photos | January 08 2002 / February 10 2002 | ||||||
| 1 | RF Exposure Info | January 08 2002 / February 10 2002 | ||||||
| 1 | RF Exposure Info | June 08 2002 / February 10 2002 | ||||||
| 1 | Attestation Statements | June 08 2002 / February 10 2002 | ||||||
| 1 | Attestation Statements | June 08 2002 / February 10 2002 | ||||||
| 1 | External Photos | June 08 2002 / February 10 2002 | ||||||
| 1 | Test Report | June 08 2002 / February 10 2002 | ||||||
| 1 | Internal Photos | June 08 2002 / February 10 2002 |
| 1 | Exhibit 8 Instruction Manual | Users Manual | 797.36 KiB | January 08 2002 / February 10 2002 |
Applicant: Motorola, Inc. FCC ID: AZ489FT7002 Exhibit VIII. User Information and Manual:
1.) User Card
- 2 pages User Safety Training and Safety Information Operational Instructions and Training Guidelines 2.) User Manual
- 119 pages DIAD III Reference Guide Exhibit 8 2963C77ODRAFT2.fm Page 1 Thursday, February 28, 2002 5:16 PM DIADIII Terminal with GPRS Radio-Modem User Safety, Training, and General Information READ THIS IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION BEFORE USING YOUR MOTOROLA HANDHELD PORTABLE TERMINAL The information provided in this document supersedes the general safety information contained in user guides published prior to June 2001. For information regarding terminal use in a hazardous atmosphere please refer to the Factory Mutual (FM) Approval Manual Supplement or Instruction Card, which is included with terminal models that offer this capability. Compliance with RF Energy Exposure Standards Your Motorola terminal is designed and tested to comply with a number of national and international standards and guidelines (listed below) regarding human exposure to terminal frequency electromagnetic energy. This terminal complies with the IEEE (FCC) and ICNIRP exposure limits. Your Motorola terminal complies with the following RF energy exposure standards and guidelines:
International Commission on Non-Ionizing Radiation Protection
(ICNIRP) 1998 United States Federal Communications Commission, Code of Federal Regulations; 47CFR part 2 sub-part J American National Standards Institute (ANSI) / Institute of Electrical and Electronic Engineers (IEEE) C95. 1-1992 Institute of Electrical and Electronic Engineers (IEEE) C95.1-1999 Edition Ministry of Health (Canada) Safety Code 6. Limits of Human Exposure to Terminal frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz, 1999 Australian Communications Authority Terminal communications (Elec-
tromagnetic Radiation - Human Exposure) Standard 1999 (applicable to wireless phones only) ANATEL, Brasil Regulatory Authority, Resolution 256 (April 11, 2001)
"additional requirements for SMR, cellular and PCS product certifica-
tion."
68P02963C77-O, March 2002 OPERATIONAL INSTRUCTIONS AND TRAINING GUIDELINES Body-worn operation Always place the terminal in a Motorola approved clip, holder, hol-
ster, case, or body harness for this product. Use of non-Motorola-
approved accessories may exceed FCC RF exposure guidelines. Antennas & Batteries Use only Motorola approved supplied antenna or Motorola approved replacement antenna. Unauthorized antennas, modifica-
tions, or attachments could damage the terminal and may violate FCC regulations. Use only Motorola approved, supplied batteries or Motorola approved replacement batteries. Use of non-Motorola-approved antennas or batteries may exceed FCC RF exposure guidelines. APPROVED ACCESSORIES The list of Approved Motorola accessories is given below:
DIADIII Battery FNN5101 UPS Carrying Bag for DIADIII DIADIII Handle (part of terminal) ELECTROMAGNETIC INTERFERENCE/COMPATIBILITY Note: Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed, or otherwise configured for electromagnetic compatibility. Facilities To avoid electromagnetic interference and/or compatibility conflicts, turn off your terminal in any facility where posted notices instruct you to do so. Hospitals or health care facilities may be using equipment that is sensitive to external RF energy. Aircraft When instructed to do so, turn off your terminal when on board an aircraft. Any use of a terminal must be in accordance with applicable regulations per airline crew instructions. Medical Devices Pacemakers The Advanced Medical Technology Association (AdvaMed) recommends that a minimum separation of 6 inches (15 centimeters) be maintained between a Safety Please retain for future use
2963C77ODRAFT2.fm Page 2 Thursday, February 28, 2002 5:16 PM handheld wireless terminal and a pacemaker. These recommendations are consistent with those of the U.S. Food and Drug Administration. Persons with pacemakers should:
ALWAYS keep the terminal more than 6 inches (15 centimeters) from their pacemaker when the terminal is turned ON. not carry the terminal in the breast pocket. use the ear opposite the pacemaker to minimize the potential for inter-
ference. turn the terminal OFF immediately if you have any reason to suspect that interference is taking place. Hearing Aids Some digital wireless terminals may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives. Other Medical Devices If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from RF energy. Your physician may be able to assist you in obtaining this information. Driver Safety Check the laws and regulations on the use of terminals in the area where you drive. Always obey them. When using your terminal while driving, please:
Give full attention to driving and to the road. Use hands-free operation, if available. Pull off the road and park before making or answering a call if driving conditions so require.
OPERATIONAL WARNINGS W A R N I N G For Vehicles With an Air Bag Do not place a portable terminal in the area over an air bag or in the air bag deployment area. Air bags inflate with great force. If a portable terminal is placed in the air bag deployment area and the air bag inflates, the terminal may be propelled with great force and cause serious injury to occupants of the vehicle. Potentially Explosive Atmospheres Turn off your terminal prior to entering any area with a potentially explosive atmosphere, unless it is a terminal type especially qualified for use in such areas as Intrinsically Safe (for example, Factory Mutual, CSA, UL, or CENELEC). Do not remove, install, or charge batteries in such areas. Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death. The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust or metal powders, and any other area where you would normally be advised to turn off your vehicle engine. Areas with potentially explosive atmospheres are often but not always posted. Blasting Caps and Blasting Areas To avoid possible interference with blasting operations, turn off your terminal when you are near electrical blasting caps, in a blasting area, or in areas posted: Turn off terminal. Obey all signs and instructions.
C a u t i o n OPERATIONAL CAUTIONS Batteries All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects. Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. MOTOROLA and the Stylized M Logo are registered in the U.S. Patent and Trademark Office. All other product or service names are the property of their respective owners. 68P02963C77-O
@6802963C77@
DIAD III Reference Guide This guide is current through DIAD 21.32 Copyright 1999 United Parcel Service of America, Inc. All rights reserved. Table of Contents Introduction ....................................................................................................................... 4 How to Use the Reference Guide .................................................................................. 4 About DIAD III .............................................................................................................. 4 Features .......................................................................................................................... 5 Safety Information........................................................................................................... 7 DIAD Keys and Functions ................................................................................................ 7 Use of Function Keys ................................................................................................... 11 Soft Key Function Selection ......................................................................................... 11 Quick Reference A.M. Routine .................................................................................... 13 A.M. Routine ................................................................................................................ 13 Verify Driver Information Screen................................................................................. 15 Verify Driver Information Screen Definitions.................................................................................................. 15 Menu Overview................................................................................................................. 17 Main Menu ................................................................................................................... 17 Statistics Menu (Main Menu Option 5) ........................................................................... 18 Break/Lunch (Statistics Card Option 1)........................................................................................................... 18 Inside Building (Statistics Card Option 2) ....................................................................................................... 19 Other Work (Statistics Card Option 3) ............................................................................................................. 20 Recap (Statistics Card Option 4) ....................................................................................................................... 22 Review C.O.D. Data (Statistics Card Option 5) ............................................................................................... 23 Road Call (Statistics Card Option 6) ................................................................................................................. 24 Summary (Statistics Card Option 7).................................................................................................................. 25 Turn-In (Statistics Card Option 8)..................................................................................................................... 27 Vehicles (Statistics Card Option 9) ................................................................................................................... 28 Quick Reference Typical Delivery Stop....................................................................... 30 Delivery (Main Menu Option 4)................................................................................... 30 Recording Package information......................................................................................................................... 30 Getting the Signature .......................................................................................................................................... 31 Delivery Address Screen.............................................................................................. 32 Delivery Address Screen Definitions and Operations................................................................................... 32 Delivery Package Screen.............................................................................................. 34 Delivery Package Screen Definitions................................................................................................................ 34 ASD Delivery ................................................................................................................ 35 Scanning ........................................................................................................................ 36 Bar Coded Packages............................................................................................................................................ 36 Non-Bar Coded Packages................................................................................................................................... 37 Signature Screen........................................................................................................... 38 Signed Service Notice......................................................................................................................................... 39 C.O.D. Packages........................................................................................................... 39 Recording C.O.D. Packages ............................................................................................................................... 39 C.O.D. Requirements Prompt ............................................................................................................................. 41 Non-Delivery................................................................................................................. 42 Non-Delivery Menu Definitions........................................................................................................................ 43 Missed Packages ................................................................................................................................................. 43 Package Info ................................................................................................................. 44 Package Type Menu Definitions....................................................................................................................... 44 Late Air Reasons .......................................................................................................... 45 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. i Table of Contents Late Air Reasons Screen Definitions................................................................................................................ 46 Edit Late Air Reason Screen .............................................................................................................................. 46 Other Delivery Options.................................................................................................... 47 Pre-Recording............................................................................................................... 47 To Pre-Record a Stop.......................................................................................................................................... 47 To Access Stops From the Pre-Record List.................................................................................................... 47 Stop the DIAD Alert Screen .............................................................................................................................. 48 Multiple Stops Left At One Location........................................................................... 49 Multiple Stops Left At Central Receiving Location/Mail Room................................. 52 Editing a Completed Stop and Tracking Information .................................................. 55 Completed Stop.................................................................................................................................................... 55 Package Tracking Information........................................................................................................................... 55 Voiding a Delivery Package or Stop............................................................................. 56 To Void a Package............................................................................................................................................... 56 To Void a Delivery Stop ..................................................................................................................................... 56 Paper Record Totals ..................................................................................................... 56 Paper Delivery Record Screen Definitions:...................................................................................................... 58 Delivery Confirmation .................................................................................................. 58 Delivery Confirmation Screen Definitions:...................................................................................................... 58 Special Counts Screen.................................................................................................. 60 Special Counts Screen Definitions:................................................................................................................... 60 Preload Communications .............................................................................................. 61 Accessing the Preload Communication Misload Screen............................................................................... 61 Selecting the Preload Communications Load Screen..................................................................................... 62 Load Quality Prompt ........................................................................................................................................... 63 International Shipment Checklist................................................................................. 63 Quick Reference - Pickups .............................................................................................. 65 Overview....................................................................................................................... 67 Scheduled Pickups (Main Menu Option 1)...................................................................... 67 Letter Center......................................................................................................................................................... 67 Alert Screens........................................................................................................................................................ 70 Unscheduled Pickups (Main Menu Option 2) ................................................................. 71 Non-Letter Center................................................................................................................................................ 71 One-Time Pickup (Main Menu Option 3)........................................................................ 73 Pickup Summary Bar Codes......................................................................................... 74 Completing the Pickup........................................................................................................................................ 75 On Demand Events (Main Menu Option 9) ..................................................................... 77 System Overview: How it Works ................................................................................. 77 Receiving On Demand Event Messages ..................................................................... 77 Accepting On Demand Events ..................................................................................... 78 Overriding an On Demand Event................................................................................. 78 Editing On Demand Events .......................................................................................... 79 On Demand Event: Pickup........................................................................................... 80 ODS Pickup Status Menu................................................................................................................................... 83 On Demand Event: Delivery ........................................................................................ 83 ODS Delivery Status Menu................................................................................................................................ 86 On Demand Event: Assist............................................................................................ 87 ODS Assist Status Menu................................................................................................................................... 88 ii Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. Table of Contents DIAD Alerts ..................................................................................................................... 89 ETA Alert ..................................................................................................................... 89 Commit Time Alert....................................................................................................... 89 Missed Commit Alert ................................................................................................... 90 Exceeded Maximum Retries Alert .............................................................................. 91 PHONE ODS (Communications Menu Option 6)........................................................ 92 ODS Alerts.................................................................................................................... 94 On Demand Events Not Complete Alert .......................................................................................................... 94 Messages Pending Communication Alert ....................................................................................................... 94 Text Messages (Communications Menu Option 3) ........................................................... 96 Text Messages Overview................................................................................................................................... 96 Text Only Messages ........................................................................................................................................... 96 Response Required Messages .......................................................................................................................... 97 Service Provider Created Text Messages ........................................................................................................ 98 Radio Status Indicator........................................................................................................................................ 99 DIAD Alerts................................................................................................................ 100 Transmission Commit Times ..................................................................................... 100 Speaker-Comm Calls (Communications Menu Option 1) ........................................... 101 Radio Transmitter Disable Function ........................................................................... 103 Print (Main Menu Option 7)........................................................................................... 104 Transmitting Data....................................................................................................... 104 Del Link (Main Menu Option 8)..................................................................................... 107 Using UPS Delivery Link ........................................................................................... 107 Alert Screen................................................................................................................ 108 DIAD Restart ................................................................................................................. 111 Exception Reporting...................................................................................................... 112 DIAD Drivers ............................................................................................................. 112 Non-DIAD Drivers ..................................................................................................... 112 Recording on the Paper Delivery Record ..................................................................... 113 Quick Reference P.M. Routine................................................................................... 114 P.M. Routine ............................................................................................................... 114 Turn-In Summary Screen............................................................................................ 115 Scanning a Daily Turn-In Envelope ............................................................................ 115 Turn-In Signature Screen........................................................................................... 116 DIAD III Maintenance ............................................................................................... 117 Soft key Function Definitions ..................................................................................... 118 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. iii DIAD Keys and Functions INTRODUCTION How to Use the Reference Guide This reference guide is designed to assist you in using the DIAD. It is broken into several sections, reflecting the DIAD menus. In general, the sections are arranged according to the order of events followed by a typical driver on a typical day. The events you will encounter earlier and most frequently are covered first. The Table of Contents shows you where particular sections begin, and graphics indicate quick reference pages. These step-by-step instructions will show you how to complete a common activity. To find information on a particular topic, you can also check the index in the back of the book. Purpose The DIAD is used by service providers to:
Record and store:
Delivery information.
Pickup information.
Statistical information (automatically calculated). Send and receive On Demand messages. In most units, transmits tracked and exception data to the tracking system through a radio link built into the DIAD. About DIAD III DIAD stands for Delivery Information Acquisition Device. The DIAD III is the third model of DIAD to be put into service. The changes in design incorporated into DIAD III are the result of many recommendations by experienced service providers. The primary features of the DIAD III are described in the following paragraphs. 4 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. DIAD Keys and Functions Features The DIAD case has a contoured, hourglass shape. The carrying handle retracts when not in use. The DIAD III is equipped with more data memory and a faster digital processor than previous models. A small built in flashlight is provided for viewing package labels or other objects in low light conditions. The keypad glows in the dark for easy viewing in low light conditions. Pressing any key activates the DIAD. The DIAD is deactivated automatically (without loss of screen data) if no keyboard activity occurs during any 30-second interval. The DIAD has a 10-line, 40-character LCD display screen for the display of information during operation. Display screen is backlit for easy viewing in low light conditions. The DIAD stylus is used to record signatures on the display screen. The DIAD contains a bar code scanner, which scans tracking and other bar-coded labels. A small speaker is mounted in the hand rest area near the top of the unit. It signals certain operating conditions and is also used to transfer data over the telephone. The DIAD III has an automatic dialing system, when transferring data over the telephone. Most DIAD III units are supplied with a built-in radio for use in transmitting data to the tracking system. The DIAD is powered by a rechargeable battery that provides power for 12 hours of operation. The unit is recharged at night in the base station at the center. The service provider can exchange the battery for a fresh one during use if necessary. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 5 DIAD Keys and Functions Stylus (In Holder) Communication speaker Hand Rest Display Screen Keypad Handle
(Recessed) Lights DIAD III Warning Label (on back) Replaceable Battery 6 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. DIAD Keys and Functions Safety Information SAFETY INFORMATION WARNING Potentially Explosive Atmospheres Most battery-powered equipment, including DIAD III, should not be used in areas where potentially explosive atmosphere is present. If the DIAD III battery is removed in a potentially explosive atmosphere, a spark from the battery contacts could cause an explosion of fire. To avoid such an occurrence, record packages and obtain signatures at the package car. Blasting Areas Many blasting operations use radio signals to trigger their explosions. In the event that a blasting operation is vulnerable to radio interference, the DIAD III radio could trigger an explosion. To avoid such an occurrence, turn off the transmitter in any areas marked as "blasting areas" or areas with notices posted instructing you to turn off cellular telephones or two-way radios. Health Care Facilities Most medical equipment is shielded from electromagnetic interference. However, in the event that medical equipment is not shielded, the DIAD III device could interfere with the operation of the equipment. To avoid such an occurrence, turn off the DIAD III transmitter in any health care facilities with notices posted instructing you to turn off cellular telephones or two-way radios. DIAD KEYS AND FUNCTIONS DIAD III has three types of keys: Alpha, Numeric, and Function keys. Street # Street Name Type Dir Suf SIR WILLIAM BLVD 121 City ASEANA Room Fir Consignee LINE TECHNOLOGY 502 5 PostCode Unit 27369 1001 Note:1 CDS N Completed Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm Edit Dup PreRec Override
Little Arrow Up Soft Keys (5) Signature Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 7 DIAD Keys and Functions Cycle Shifts function of space key between space and backspace. Shifts control of light key between backlight and DIAD flashlight. Shifts selection of soft key functions between bottom two lines on display screens. Space/Backspace Inserts space character when keying in data. Backspaces over previous character when cycle key is pressed before space key. Little Arrow Left Cycle Soft Key (Five Available) Selects highlighted option that is directly above the specific key in bottom line and next to bottom line of screen. Escape Void Big Arrow Down Big Arrow Up Enter Stop Complete Scan (2) Alpha Little Arrow Down Space/
Down Backspace A through Z keys are used to record text data (such as address information or package detail). Numeric 0 through 9 keys are used to record numeric data (such as address information or package detail). Scan Activates the laser bar code scanner. There is a Scan key on each side of the DIAD for ease of access. Void Deletes previously entered information. Escape Deletes data from current field, and returns to Main Menu from scheduled Pickup screen. Also allows DIAD to exit from most lists. 8 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. DIAD Keys And Functions Lights Pressed to turn backlight on and off. Also controls small flashlight at top underside of DIAD. To control flashlight press and release cycle key before pressing backlight key. Signature Displays DIAD signature screen. Pressed while in signature screen, it displays signature clarification screen. Stop Complete Signals DIAD that all information on the current stop has been entered and DIAD should prepare to receive data for next stop. Big Arrow Up (Right Side) Moves cursor to previous screen, or in lists, moves up four lines of data. Big Arrow Down (Right Side) Moves cursor to next screen, or in lists, moves down four lines of data. Enter Arrow (Right Side) Accepts key-entered data or highlighted information and stores it in the DIAD. Little Arrow Up (Left Side) Moves cursor up one line. Little Arrow Down (Left Side) Moves cursor down one line. Little Arrow Left (Left Side) Moves cursor left one character. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 9 DIAD Keys And Functions 10 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. DIAD Keys And Functions Use of Function Keys The DIAD selects most functions and data processing operations through the use of five general selection keys (called Soft Keys because of they are used in conjunction with DIAD software). The following paragraphs describe the use of Soft Keys in DIAD operation, define the functions controlled by Soft Keys (as listed on the two bottom function lines), and provide examples of Soft Key operation as an aid in understanding their use. Soft Key Function Selection The five Soft Keys are identical in appearance and are used to select varying functions as they appear on the display screen above each key. The bottom two lines of the display screen designate functions associated with the specific screen. Pressing the Soft Key directly beneath a function on the screen chooses that function. The illustration on the next page shows the Soft Key selection procedure. In that example, any of the functions listed in the bottom two rows of the Delivery Address Screen can be selected. In the picture, notice that the Delivery Address Screen appears with the upper line highlighted. As shown, the Precommunication Screen can be selected by pressing the Cycle Key just beneath the PreComm designation in the upper function line. Similarly, to select the "Prerecord" function, simply press the Soft Key that is just beneath the PreRec" designation in the lower function line. Note: The "PreRec" selection described above is based on the lower line being highlighted (i.e. This is the default condition). If the upper line is highlighted, press the Cycle Key to highlight the lower function select line before pressing the Soft Key. to highlight the upper function select line and pressing the Soft Key that is Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 11 DIAD Keys And Functions Daily Totals Unit Totals for Add Tot this Stop ARS XXX XXX || Special A XXXX Special 1 XXX XXX || Special B XXXX Special 2 XXX XXX ||
Edit Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD City PostCode Unit ASEANA 27369 1001 Consignee Room Flr LINE TECHNOLOGY 502 5 Note:1 CDS N Completed Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm /
Edit Dup PreRec Ovrride DIAD III Soft Key Function Selection Sample Procedures Cycle Key Used to highlight upper and lower function lines Function Lines 12 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. A.M. Routine QUICK REFERENCE A.M. ROUTINE A.M. Routine 1. After obtaining your DIAD from the base station, review the Verify Driver Information screen. Make sure all information is correct. Edit as necessary. Verify Driver Information
Name: KONG, WAI ID#: 000000001 SUP GROUP: 1 Code: 06 Sched Start: 8:30 OJS: Driv/Help (D/H): D Ctr: 9999 Time: 08:15 Route: A01 Date: 05/03/99 Battery:E||||||||||F Radio
Verify Driver Information Screen 2. Verify that battery has been charged by viewing next to last line of display screen. If not, replace with charged battery. Note: Ctr, Date, Route, and Time are display only fields. They cannot be modified. 3. When all driver information is correct, press Big Arrow Up 4. DIAD displays Do You Want To Start the DIAD (Y/N)? and Yes function
. designation appears on bottom line. Select Soft Key directly beneath Yes. Vehicles screen will automatically display. Note: If the DIAD is being used by a driver helper or at a customer counter, the Vehicles screen will not be displayed. This is indicated by entering H for Helper or C for Counter in the Driv/Help field on the Verify Driver Information screen. 5. Key enter vehicle starting mileage. If applicable, enter trailer numbers. Note: The Car # field will remain blank. Once you insert the DIAD into the DVA, the DIAD will automatically retrieve the car number. If you do not have a DVA, manually enter the car number. to get to Statistics Card Menu. 6. Press Big Up Arrow 7. Press 2 (Inside Building). Record Trip 1 Start Time when actually leaving UPS property. 8. Press Big Arrow Up 9. Press 4 (Delivery). Enter address for your first stop. 10. Press Big Arrow Down to get to Delivery Package screen. twice to return to the Main Menu. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 13 A.M. Routine 11. Place DIAD in DVA while vehicle is in motion. 14 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. A.M. Routine Verify Driver Information Screen The Verify Driver Information screen is used to verify information downloaded to the DIAD, such as pay code and scheduled start time. Verify or make any changes needed. Verify Driver Information
Name: KONG, WAI ID#: 000000001 SUP GROUP: 1 Code: 06 Sched Start: 08:30 OJS: Driv/Help (D/H): D Ctr: 9999 Date: 05/03/99 Route: A01 Time: 08:15
Battery:E||||||||||F Battery gauge in fully charged condition Verify Driver Information Screen Note: Ctr, Date, Route, and Time are view only (display only). Fields are listed below in order of cursor movement. Verify Driver Information Screen Definitions Name - Driver Name: Last name, first initial. ID# - Drivers Identification number. Sup Group Your supervisor group number. Code Pay code. Sched Start Scheduled start time. OJS Your supervisors initials (when you have an OJS). Driv/Help Indicates whether DIAD is being used by:
D-Driver H-Helper C-UPS customer counter. Ctr Center SLIC code. Date Date as set by DCS computer. Time Time as set by DCS computer. Battery Make sure battery is fully charged. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 15 A.M. Routine 16 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. Menu Overview MENU OVERVIEW DIAD III is menu driven, making it fast and easy to operate. This means you will choose an option from a menu in order to reach another screen. Now we will explore the DIAD menus in greater detail, beginning with the Main Menu. Main Menu The Main Menu has nine selections, which are discussed in the following paragraphs. We will start with Option 5, Statistics. DIAD Main Menu V21.32_D3 [14:42]
1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODS Battery:E||||||||||F Radio SplCnts IntlChk PreComm Verify StpDIAD
Main Menu Current Time Display Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 17 Statistics Menu Statistics Menu (Main Menu Option 5) The Statistics Card Menu also has nine numbered selections. StpDIAD and Verify functions can also be selected by Soft Keys. Various options that can be selected in the Statistics Card Menu are shown below, and are discussed in the following pages. Statistics Card [14:42]
1 2 3 BreakLunch InsideBldg OtherWork 4 5 6 Recap ReviewCols Roadcall 7 8 9 Summary TurnIn Vehicles S=StopDIAD V=Verify Battery:E||||||||||F Radio SplCnts IntlChk PreComm Verify StpDIAD
Statistics Card Menu Break/Lunch (Statistics Card Option 1) This screen is used to record the times of your breaks and lunch.
[13:00]
Break Lunch Start Finish Start Finish
Break and Lunch Screen 1. From the Statistics Card Menu, press 1. Break and Lunch screen is displayed with cursor in first empty data field. (E.g. If no data has been entered, cursor appears in Break Start field as shown below.) 2. Enter the start and/or finish time for each period. Press Enter to accept entered data and move to next field or cursor will move automatically to next field when a field is full. 3. Press Big Arrow Up to store entered data and return to the Statistics Card menu. 18 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Statistics Menu Inside Building (Statistics Card Option 2) This screen contains fields for entry of specific activities performed while inside the center. Inside Building Data Entry Procedure From the Statistics Card Menu, press 2. Inside Building screen is displayed with cursor in first empty field. Inside Building [08:30]
Start Finish Counts Srt&Ld : : DT Unload 0 LocSrt : : DT Load 0 Wash Trip 1 : : N Recovery 0 Trip 2 : : N High Value 0 Trip 3 : : N Waybill 0 Yes No Inside Building Screen Inside Building Data Field Definitions Srt&Ld (Sort and Load) Enter times under Start and Finish for any package sorting or vehicle loading activities before departure from the center in the morning. LocSrt (Local Sort) - Enter times under Start and Finish for any unloading of vehicles at the end of the working day. Trip 1, Trip 2, and Trip 3 - Enter the time you leave UPS property (under Start) and the time you return to UPS property (under Finish) for up to three separate trips during a workday. Wash Field has a default of no (N). Press soft key under Yes if you washed the vehicle on the associated trip. DT Unload (Double Trip Unload) - Enter the number of packages unloaded after each trip when the same vehicle is to be used for an additional trip. DT Load (Double Trip Load) - Enter the number of packages loaded for an additional trip after returning from a previous trip. Recovery - Enter the number of packages unloaded at a recovery point, that are not clerk packages or send again packages. High Value - Enter the number of packages that require additional processing during the End-of-Day routine. Waybill - Enter the number of international shipments picked up. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 19 Statistics Menu Other Work (Statistics Card Option 3) This screen is used to record other tasks performed during a workday. Other Work [ 9:00]
Center Grp Description Start Finish 8491 4 Train New 8:30 9:00
Other Work Screen Other Work Screen Definitions Center Enter the centers SLIC where the work is performed. Grp Enter the number of the supervisory group where the work was performed. Description Select the description of the work performed from the menus, or press Big Arrow Down Start and Finish Enter the start and finish times for each task performed. Note: Highlight cursor moves only to fields that can logically be entered. A Finish field, for for additional selections. example, cannot be entered until a time has been entered in the associated Start field. Other Work Codes 1 2 3 Physical Train Area Train Recu 4 5 6 Train Oth Optional Train New 7 8 9 Serv Aware TLA/JRD APP PCM tt Other Work Codes Screen 20 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Statistics Menu Other Work Screen Selections If required description does not appear on Other Work Codes screen, press Big Arrow Down. Other Work Codes screen 2 is displayed. A-Drvr Mrktg I-Funeral Q-Ls-unskillss B-Auto accid J-Comp Train R-Lunch C-Car wash K-Acct Ride S-Orientatn D-Clk-cash L-Injury T-Paid Break E-Clk-count M-Jury Duty U-Pd trav tm F-Clk-other N-Group Meet V-Dispatch G-Dr as help O-Train Insd W-Shifting H-FeederWash P-Ls-skilled X-OTHER tt Other Work Codes Screen 2 If required description does not appear on Other Work Codes screen 2, press Big Arrow Down Other Work Codes screen 3 is displayed. a-Ship Audit i-Union/LP q-Future 93 ss b-Sick j-Union time r-Future 94 c-Sl-skilled k-Safe Meet s-Future 95 d-Sl-unskill l-Hskpg t-Future 96 e-Split Shft m-AIR Shut u-Future 97 f-Trans-feed n-Other Shut v-Future 98 g-Trans-hub o-Fam Leave w-Future 99 h-Trans-w/in p-Drv Assist Other Work Codes Screen 3 Select appropriate description by pressing associated number, capital letter, or small letter. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 21 Statistics Menu Recap (Statistics Card Option 4) This screen shows work performed by the Delivery or Pickup Loop Detail unit. This is a display-only screen. DEL A TOT TOT DR PU PU PL LS UNIT PKGS STP STP STP PKGS LT TR
1001 90 10 3 11 14 0 0 P1004 30 50 20 10 100 0 0*
* Spec A= 1 Spec B= 1 Special Counts Paper Packages Recap Screen Recap Screen Field Definitions Del Unit - Delivery or pickup unit. A - Area type. Tot Pkgs - Total number of packages per unit. Tot Stp - Total number of stops per unit. Dr Stp - Driver release stops. PU Stp - Pickup stops. PU Pkgs - Pickup packages. PL LT - Pallets picked up. LS TR - Loose trailer packages. Spec A - Total number of packages delivered weighing over 70 pounds. Spec B - Total number of packages picked up weighing over 70 pounds. Note: Check local guidelines for recording Special A and Special B packages. A * will appear when a package has been tagged as Special A or Special B. Note: A P displays to the left of a defined area that contains paper-recorded packages. 22 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Statistics Menu Review C.O.D. Data (Statistics Card Option 5) This screen allows you to view C.O.D. information by stop and by package. This is a display-
only screen. Shipper Col Amt Check Amt Stop 333333 12.00 12.00 D4 333333 6.00 6.00 666666 9.00 9.00 ODS D ASD OP 3.00 3.00 ODS P 222222 150.00 150.00 P3 ASD S 15.00 15.00 P8 ASD U 11.00 11.00 P4 Review C.O.D. Screen Review C.O.D. Screen Field Definitions ShipperShipper number. ASD SCollection amount for an ASD at a scheduled pickup. ASD UCollection amount for an ASD at an unscheduled pickup. ASD OPCollection amount for an ASD at an On Demand pickup. Col AmtC.O.D. amount. Check AmtCheck amount if recorded. StopDelivery or pickup stop number. D = Delivery. P = Pickup. ODS = On Demand System Event. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 23 Statistics Menu Road Call (Statistics Card Option 6) This screen is used to record road call information. Road Call Menu [17:30]
Start :
Finish :
Memo Number Mechanic's Init Bkdwn Code (Ctr/Road) R Road Center Road Call Menu Note: Highlight cursor moves only to fields that can logically be entered. The Finish field, for example, cannot be entered until a time has been entered in the Start field. Key in the appropriate data, or select soft key under Road or Center to select the Breakdown Code. Road Call Menu Definitions StartTime breakdown began. FinishTime road call ended. Memo NumberFrom the automotive department breakdown memo. Mechanics InitMechanics initials. Bkdwn Code C = In center. R = On road. 24 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Statistics Menu Summary (Statistics Card Option 7) The Statistics Summary screen is a display only screen, which shows information on the shipments delivered and picked up during the course of the day. Press Big Arrow Down to access two additional summary screens, which contain information on special counts and service class totals. Delv PU Assist| DR Stops= 21
-----------------------| Net Col = 15 Stops = 123 34 | Net Cal = 1 Pkgs = 234 879 | Fur = 0 Missed= 0 0 | Prerec = 0
| Handwrit= 0
ODSEvt= 3 4 0 | tt Statistics Summary Screen Statistics Summary Screen Field Definitions DelvDelivery information. PUPickup information. AssistAssist information. StopsTotal number of stops recorded. PkgsTotal number of packages recorded. MissedTotal number of missed delivery and pickup stops. ODSEvtTotal number of ODS deliveries, generic pickups, and assists. DR StopsTotal number of driver release stops. Net ColCompleted collection packages. Net CalCompleted Call Tag packages. FurFur call packages. PrerecPre-recorded (PPRS) packages. HandwritTotal number of packages handwritten on the Delivery Information Record. Press Big Arrow Down to access the Special Counts summary screen. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 25 Statistics Menu Special Counts Summary Screen Special Counts | Pickup Counts ss ARS = 3 PAS |
Spc1= 21 Stps= 1|
Spc2= 0 Pkgs= 80|
Spkr= 0 Pgs = 2|
RA = 0 OMsg= 2|COP= 5
|Tracked Pickup Scan OCAStps= 5 |Scan= 35 Keyd= 2 tt Special Counts Summary Screen Special Counts Summary Screen Definitions ARSNumber of Authorized Return Service packages picked up. Spc1Number of CDS packages and additional information. Spc2Number of phone calls to CSC to report tracking information. SpkrNumber of successful Speaker-Comm calls. RANumber of remote area deliveries. PAS (Print-At-Stop Information):
StpsPrint-At-Stop delivery stops.
PkgsPrint-At-Stop packages.
PgsPrint-At-Stop pages.
OMsgNumber of On Demand messages received. OCA StpsOn Call Air Stops COPCollect on Pickup packages recorded. Tracked Pickup Scan
ScanNumber of tracking labels origin scanned.
KeydNumber of tracking labels key entered as origin. Press Big Arrow Down to access the Service Class Totals screen. 26 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Statistics Menu Service Class Totals This screen displays bar code totals scanned during pickup and delivery by service class. Service Class Totals ss Del Pup|| Del Pup EAM 3 1||3DS 2 6 1DA 3 4||Stand 0 0 1DS 20 15||Economy 0 2 2DA 0 0||Inter'l 5 6 Service Class Totals Screen Turn-In (Statistics Card Option 8) The Turn-In Summary screen and the Turn-In Signature screen allow you to:
Turn in C.O.D. and C.O.P. collections. Scan your daily turn-in envelopes. Complete your signature for your daily turn-in envelopes.
| Cash Recd 12.34 Currency 12.00 |-Vouchers 0.00 Coins .34 |-M/O 0.00
|=Cash Due 12.34
|Currency 12.00
|Coins 0.34
|Over/Short 0.00 Edit NoBarCd Turn-In Summary Screen Tot Tags: 1 Cash Turn-In: 12.34 Tot Checks: 0 Amt Ov/Sht: 0.00 W. Kong Driver Signature CASH ENV 1 Ovrride Turn-In Signature Screen These screens are used at the end of the day just before you stop the DIAD. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 27 Statistics Menu Vehicles (Statistics Card Option 9) The Vehicles screen is used to record daily information for up to three vehicles. Vehicle 1 Car # 221234 Start 1243 Finish 0 Tot 0 Pump1 0 Fuel1 0 Oil 0 Pump2 0 Fuel2 0 tt
----Trailer #--------Couple---Uncouple--
1 1 0 2 0 0 3 0 0 Ovrride Vehicles Screen Vehicles Screen Definitions VehicleDisplays the number of the vehicle driven. Car #Displays the UPS car number. You can enter this manually, or let the DIAD retrieve it automatically from the DVA. StartStarting mileage. FinishEnding mileage. TotTotal mileage for each vehicle (automatically calculated). Pump1Pump number used. Fuel1Gallons (or liters) used. Note: For outside (off-area) fuel purchases, your supervisor will provide you with the Pump2Pump number used. Fuel2Gallons (or liters) used. OilAmount of engine oil added (if any). Trailer #Enter the UPS trailer number. Enter the PT 60 trailer number. CoupleNumber of times the trailer is coupled. UncoupleNumber of times the trailer is uncoupled. 28 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Statistics Menu or Big Arrow Down Press Big Arrow Up other vehicles. First trip must be completed with entry of start and finish mileage before starting a second trip. A prompt is displayed requesting load quality information at the finish of each trip. to display additional Vehicles screens or Vehicle 1 Car # 221234 Start 1243 Finish 1298 Tot 55 Pump1 1 Fuel1 5 Oil 0 Pump2 0 Fuel2 0 tt
----Trailer #--------Couple---Uncouple--
1 1 0 2 0 0 Was Load Quality Acceptable (Y/N)? N Yes No Vehicles Screen With Load Quality Prompt Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 29 Delivery QUICK REFERENCE TYPICAL DELIVERY STOP Delivery (Main Menu Option 4) 1. From the Main Menu, press 4 (Delivery). Delivery Address screen is displayed. Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD City PostCode Unit ASEANA 27369 1001 Consignee Room Flr LINE TECHNOLOGY 502 5 Note:1 CDS N Completed Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm /
Edit Dup PreRec Ovrride Delivery Address Screen 2. Key in correct data in Street # field. Press Enter to accept data and move cursor to Street Name field. 3. Key in first few letters of street name in Street Name field. Press Enter . Note: This activates the DIAD address guidance system. The DIAD displays a list of all street names that match what you have entered. 4. Highlight the correct street in the street name list and press Enter . Delivery Address screen will reappear with selected street data in Street Name, Type, Dir, and Suf fields. 5. Key in correct data, if necessary, in Consignee, Room, and Flr fields. Press Enter to accept entry in each field and move cursor to next field. 6. Press Big Arrow Down
. Delivery Package screen is displayed. Recording Package information 7. Press Scan. Bar Coded Packages Scan or key enter bar coded label information. If bar code number starts with 1Z, cursor automatically moves to Remark field. If bar code is PTN number, enter correct Shipper Number in Ship # field and cursor will automatically move to ID# field. 30 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Delivery Non-Bar Coded Packages On Non-Bar Coded Packages, key enter six-digit alphanumeric shipper number in Ship # field and cursor will automatically move to ID# field. 8. Key enter ID number into ID# field. After three numbers are keyed, cursor moves to Remark field. 9. For additional packages, press Enter or Little Arrow Up then scan or key enter any additional packages. Getting the Signature Note: Whenever possible, obtain the signature before entering package detail. 10. Press Signature -
to display signature screen, and press Enter to verify number of packages and stops. 11. Present the DIAD with the top of the unit toward the customer. It does not need to be reversed. Signature screen image will be reversed so that it appears correctly for the customer. Note: Customer must sign directly on display within boxed area. Signature appears directly beneath tip of stylus. 12. Press Signature -
again. Signature screen (with signature) will be reversed so that it appears correctly to you. Key enter receivers last name in Clarification field. Press Enter again. 13. Press Stop Complete 4 or record packages. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 31 Delivery Delivery Address Screen Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD City PostCode Unit ASEANA 27369 1001 Consignee Room Flr LINE TECHNOLOGY 502 5 Note:1 CDS N Completed Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm /
Edit Dup PreRec Ovrride Delivery Address Screen Delivery Address Screen Definitions and Operations Street #
Note: When the Street # data includes a fraction (e.g. 123 Wing Hong St), type the whole numbers followed by the Space key and the 1 key. Then press the Cycle key to shift the highlight from the lower to the upper line, followed by the Soft key located directly beneath the / function to type the slash. Finally type the 2 to complete the fraction. Street Name Select Street Name by using the DIADs built-in address guidance system. Loop Detail information for specific delivery areas is downloaded to each DIAD. Select streets from the downloaded list using an Alphabetical Search, using a Delivery Order List, or overriding the list and keying in the street name. Alphabetical Search 1. From the Street Name field, key enter first few letters of street name. Each additional letter you enter will narrow selection list. 2. Highlight correct street from displayed list and press Enter . (If only one street displays, it is automatically highlighted.) Delivery Order Listing 1. From the Street Name field, press Little Arrow Down A street selection list will appear. 2. Highlight correct street name. Press Enter to select it. 32 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Delivery Override Feature If the desired address is not contained in your Loop Detail, you can manually key enter information by overriding the address guidance function. 1. From the Street Name field, key enter the entire street name. 2. Observe that highlight is on lower function selection line. If not, press Cycle key to highlight lower line. 3. Press Soft key directly beneath Ovrride to accept data and move cursor to Typ field. Type - Type of street (Ave., Blvd., etc.). Dir - Direction prefix (N., N.E., S., etc.). Suf - Direction suffix (N., N.E., S., etc.). City City name. PostCode Postal code. Unit - Loop Detail unit number. Consignee - Receivers name on package. Room - Office, suite, or apartment number. Flr - Floor number. Note - Driver release risk levels and any additional comments relating to driver release. CDS - Indicates if the stop is a CDS account. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 33 Delivery Delivery Package Screen The Delivery Package screen is where you enter all delivery information about each package. Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD
4 Col Amt Ship # ID# Remark 1 #994934 W 2 #517821 E 3 #123456 E Edit Dup Ship#6 +Paper COD NonDel PkgInfo PreRec Deliver Delivery Package Screen Note: The top two lines of the Delivery Package screen display the address information for the stop. Delivery Package Screen Definitions 4 Indicates the Driver Release risk level (for that address). Col Amt - Shows the collection/C.O.D. amount entered for each package. Press the Soft key located directly beneath the COD function to access the C.O.D. screen and enter the collection amount. For more on C.O.D. collections, see pages 36-38. Ship # (Shipper Number) - Requires that six characters be entered in the field. If a shipper number is not available and you enter a name with fewer than six characters:
1. Enter name (e.g. ABC). Press Cycle key 2. Press Soft key directly beneath Ship#6 and then press Enter to move the to highlight upper line. cursor to the ID# field. ID# (Package Identification Number) - If there are fewer than three characters, press Enter to move the cursor to the Remark field. Remark - This field is for specific information, such as left at, Non-Delivery, and package type. Line Number (1) - Line number of packages recorded (1 to 999) 34 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Delivery ASD Delivery Additional information is required when you deliver a package that has an ASD, or Air Shipping Document, attached. Proceed as follows:
1. From the Delivery Package screen, scan the ASD bar code and the ASD screen will display. Air Shipping Document ASD Trk # -> N2151613179 BIN ->
Shipper # ->
Pkg Weight -> (or N=None L=Ltr) Msg->
Dup Ship#<6 ASD Screen 2. If the BIN is present, key enter it. Otherwise, press Enter to go to the Shipper # field. Key enter the shipper number from the ASD. Note: The BIN field will only accept a valid 10-digit BIN number. Air Shipping Document ASD Trk # -> N2151613179 BIN -> 2165413743 Shipper # -> ASDASD Pkg Weight -> L (or N=None L=Ltr) Msg->
Dup Ship#<6 ASD Screen (Example) Note: If a BIN is entered, and no shipper number is entered, the DIAD will automatically fill the field with ASDASD. 3. Enter the weight. Use N if there is no weight and L for letter. Accurate weights are important because they can affect billing. 4. Press Big Arrow Up and complete the delivery stop. Note: Entering information in the Pkg Weight field automatically fills in the ID Number field on the Delivery Package screen. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 35 Delivery Scanning Bar Coded Packages 1. From the Delivery Package screen, scan. The Warning Laser screen will appear. Note: Be sure that the laser beam is pointing away from your eyes before scanning.
* WARNING LASER ACTIVE *
Warning Laser Screen 2. Hold the DIAD about 12 inches above the bar code at a 45 angle. The laser beam projects downward and forward at a slight angle, so you will be able to see the beam. 3. The scanning beam must cover the bar code completely from left to right for a successful scan. 4. When the scan is successful, you will hear a DIAD confirmation tone. 5. If the scan is unsuccessful, you will see this screen:
* Barcode Entry *
* Please Enter Entire Barcode *
*Msg->Scan Failed or Not Ready *
Bar Code Entry Screen with Message 36 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Delivery 6. Try once more to scan the bar code. If the second attempt fails, key enter the numbers exactly as they appear below the bar code, but do not enter any spaces. Press Enter . Delivery Package screen is displayed. Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD
1 Col Amt Ship # ID# Remark 1 #123456 E Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec Deliver Delivery Package Screen 7. Key enter additional delivery package detail. Note: When multiple bar codes are present, scan the highest level first. Then scan all remaining bar codes. Non-Bar Coded Packages 1. From Delivery Package screen, key enter six-digit alphanumeric shipper number. Note: If there is no shipper number, use the first six letters of the shippers name. If six letters are not available, use as many as are available. Then press Cycle key highlight upper function line and press Soft key directly beneath Ship#<6 to complete the entry. if necessary to 1. Highlight upper function line Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec Deliver 2. Press the soft key directly beneath the option Delivery Package Screen Shipper Number Less Than 6 Selection 2. Key enter additional delivery package detail following current procedures. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 37 Delivery Signature Screen This is where you obtain the customers signature on the DIAD. 1. Press Signature -
to display signature screen, and press Enter to verify number of packages and stops. 2. Present the DIAD with the top of the unit toward the customer. It does not need to be reversed. Signature screen image will be reversed so that it appears correctly for the customer. Note: Customer must sign directly on display within the boxed area. Signature appears directly beneath tip of stylus. 3. Press Signature -
again. Signature screen (with signature) will be reversed so that it appears correctly to you. Key enter receivers last name in the Clarification field. Press Enter again. 121 SIR WILLIAM 502 Stops: [ 1] Pkgs: [ 1]
R.Leung Clarification: [ MR LEUNG ]
Ovrride Signature Screen Hint: The key sequence is Signature -
- Enter - Signature -
- Enter . 38 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Delivery Signed Service Notice Use this procedure whenever you deliver a package by accepting a signed Service Notice. 1. Press Soft key directly beneath SDN. 2. Delivery Package Screen is displayed with Clarify Signature field. Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD
1 Col Amt Ship # ID# Remark 1 #123456 E Clarify Signature
Delivery Package Screen Showing Enter Location Field 3. Perform steps 3 through 7 of Driver Release procedure to select the appropriate release location and complete the stop. Note: Turn in your signed Service Notice(s) at your center during the End-of-Day routine. C.O.D. Packages Recording C.O.D. Packages After scanning the bar code and/or entering the shipper number proceed as follows from the Delivery Package screen:
1. Press Soft key beneath COD on screen. Collection Due Entry screen is displayed. Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD
1 Col Amt Ship # ID# Remark 1 #123456 E Press the soft key beneath COD Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec Deliver Delivery Package Screen Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 39 Delivery Collection Entry Ship#/ID: 123456 E Col Barcode Type Amount
COD FC 10.00 Check Collection Due Entry Screen 2. Key enter the C.O.D. amount. 3. When you accept a check for the C.O.D., press Soft key beneath Check on screen. The C.O.D. Calculation screen will display. Cash (Stop): 130.00 Ship # Cash due Col Amt Chk Amt 123456 10.00 0.00 455655 25.00 0.00 30.00 0.00 15.00 0.00 666666 50.00 0.00 Edit Multchk NonDel Check C.O.D. Calculation Screen 4. Press Soft key beneath Check again if the check is for the full amount. The default amount will automatically display the total amount of the C.O.D.s for that shipper number. For example, in the screen below, the default check amount for shipper #111111 will be $10.00. For shipper #455655 the default check amount will be $70.00. Ship # Cash due Col Amt Chk Amt 123456 10.00 10.00 455655 25.00 70.00 30.00 0.00 15.00 0.00 666666 50.00 50.00 Multchk NonDel Check C.O.D. Calculation Screen (Example) 40 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Delivery 5. If the check amount does not equal the total amount due, key enter the amount of the check. Press Enter the Cash Due field will show the balance due. You may change the status of a C.O.D. to show it was not collected by pressing Soft key beneath NonDel while in the C.O.D. Calculation screen or the Delivery Package screen. If a C.O.D. is marked as a Non-Delivery, the C.O.D. is no longer displayed on this screen. All C.O.D.s on this screen are used to calculate the revenue collection to be turned in. Note: You can accept multiple checks for one package by pressing Soft key beneath Multchk from the Chk Amt field. C.O.D. Requirements Prompt The DIAD prompts you with the Does Shipper Require Cash (Y/N)? message when a C.O.D. package has a Not In or Closed status. You must determine if the C.O.D. requires cash only or if the customer may pay with a check. Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD
1 Col Amt Ship # ID# Remark 1 10.00 #123456 E NI1 Does Shipper Require Cash (Y/N)? N Yes No Delivery Package Screen with C.O.D. Requirements Pop-Up Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 41 Delivery Non-Delivery The Non-Delivery Menu is used to select a reason for a package that could not be delivered or picked up. When you press Non-Delivery, the DIAD will prompt you for the necessary information. Non Delivery Menu 1 2 3 Other REFused CLOsed 4 5 6 Not In No Money Not Ready Non-Delivery Menu 1. Select a reason from the Non-Delivery Menu or press 1 (Other) to display the Other Non-
Delivery Reasons screen. Other Non Delivery Reasons 1 2 3 Damaged Future Moved 4 5 6 Need Apt Need Dir NS Co./Per 7 8 9 NS Number NS Street Will Call tt Other Non-Delivery Reasons Screen 2. For additional options press Big Arrow Down
. The Additional Non-Delivery Reasons screen will appear. Select a reason or press X (Other) to key enter a reason. A-APO/FPO I-Out Of Ter Q-RemoteAress B-Deceased J-Over 108 R-
C-Emer Cond K-Over 130 S-
D-Missed L-Overgoods T-
E-Need Suite M-Overweight U-
F-No COD Amt N-Strike V-
G-NS Cty/Twn O-Vacation W-
H-Out Of Bus P-Will Keep X-Other tt Additional Non-Delivery Reasons Screen 3. Record your next package or follow stop complete procedures. 42 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Delivery Non-Delivery Menu Definitions 1 (Other)Select this option if the reason for Non-Delivery does not appear. 2 (REFused)The DIAD will display a list of reasons for refusal. Select the appropriate reason and the DIAD will prompt you for the return address. 3 (CLOsed)Indicates a business that is closed during normal delivery hours. The DIAD will prompt for attempt number 1, 2, or 3 (or H = Holiday). 4 (Not In)Use this selection when the consignee is not in and you are unable to make an indirect delivery. The DIAD will prompt you for attempt number 1, 2, or 3. If this is the third delivery attempt, the DIAD will prompt you for the return address. 5 (No Money)For C.O.D. packages. The DIAD will prompt you for attempt number 1, 2, or 3. If this is the third delivery attempt, the DIAD will prompt you for the return address. 6 (Not Ready)For Call Tag packages and one-time pickups. The DIAD will prompt you for attempt number 1, 2, or 3. If this is the third delivery attempt, the DIAD will prompt you for the return address. Missed Packages Reporting missed packages correctly is important. Be sure to record every package for which you are unable to make a delivery attempt. Examples of missed packages:
Damages loaded on car, no delivery attempt made. Needed to be re-wrapped. Delivery attempt to business before or after posted hours or during lunch (1200 to 1300). Mis-load, not delivered. (Requires Center authorization.) To record a missed package, press D (Missed) from the Additional Non-Delivery Reasons screen. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 43 Delivery Package Info The Package Info Sort Key is used to capture additional package information. When you select the package type, the DIAD will prompt you for the necessary information. Package Type Menu 1 2 3 Return 4 5 6 AOD Call MX|FC|DF SplCnts IntlChk PreComm Package Type Menu Package Type Menu Definitions 2 (Return)A package that is being returned to the original shipper. Enter the name of the original receiver. 4 (AOD)A package, with an AOD, or Acknowledgement of Delivery, attached. Important: This package type is not used for a Delivery Confirmation package. Scan the Delivery Confirmation label instead. Continue to pull and turn in all AOD tags. 5 (Call)Call Tag. Select when picking up a Call Tag package without a 1Z bar code. There are two ways to process Call Tags. Not applicable worldwide. 6 (MX/FC/DF)Use to record merchandise exchange packages, fur calls, and driver follow-ups. 44 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Delivery Late Air Reasons The DIAD requires you to select a late air reason after a stop complete when one of the following types of packages is delivered past its commit time:
Early A.M. Next Day Air. Next Day Air Saver (Commercial stop only). 2nd Day Air A.M. (Commercial stop only). Time-Sensitive International. If you scan a Worldwide waybill bar code, you will be prompted to select the service class that has been designated on the waybill. The DIAD cannot determine which class of service is indicated on the waybill (such as Express, Expedited, or Standard). Select Service Class A-Early AM/Express Plus B-Express C-Express Saver D-Expedited/Rapido E-3 Day Select F-Standard G-Economy Select Service Class Screen The commit times for Postal Codes and city exceptions have been downloaded to the DIAD. The DIAD also distinguishes between rural and city address ranges that have two different commit times. These commit times reflect the commit times listed in the current Air Services Guide that is distributed to our customers. 121 SIR WILLIAM BLVD LINE TECHNOLOGY RM:502 Select Late Air Reason A Customer Opens After Commit Time/
Consignee Requested Late Delivery B - Severe Weather Delay On Area C Other Late Air Reasons Screen Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 45 Delivery Late Air Reasons Screen Definitions A (Customer Opens After Commit Time/Consignee Requested Late Delivery)Choose this reason when the firms posted hours show that the business is closed until after the commit time or when the consignee requested a delivery time later than the commit time. B (Severe Weather Delay On Area)Choose this reason to indicate an on-area delay caused by environmental circumstances beyond your control (such as earthquake, flood, etc.). You must have center approval to use this reason. C (Other)Select for any other reason. Note: The DIAD will prompt you for a late air reason on enhanced UPS Next Day Air Saver and UPS 2nd Day Air A.M. packages that are delivered past their commit times to a commercial stop only. Only the first two choices will be transmitted to TTS. You will not be prompted for a late air reason if a previous attempt was made prior to the commit time (with the same DIAD). Edit Late Air Reason Screen If you choose to edit a stop, and that particular stop has a late air reason, you will be prompted by the following screen. 121 SIR WILLIAM BLVD LINE TECHNOLOGY RM:502 Edit Late Air Reason
Other Change Late Air Reason Y or N ? N Yes No Edit Late Air Reason Screen Either accept the existing late air reason or select another. Press Soft key beneath Yes to return to the Late Air Reasons screen. Press Soft key beneath No to accept the current reason and return to the Delivery Address screen. 46 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Other Delivery Options OTHER DELIVERY OPTIONS Pre-Recording To Pre-Record a Stop 1. From Delivery Address screen, key enter the street number and street name. 2. Highlight last line and press Soft key beneath PreRec to automatically pre-record the stop. Highlight last line and press the soft key beneath PreRec SplCnts IntlChk PreComm /
Edit Dup PreRec Ovrride Delivery Address Screen Note: A stop can also be pre-recorded after the package detail has been added. To Access Stops From the Pre-Record List 1. From Street # field on Delivery Address screen, highlight bottom line and press Soft key beneath PreRec to access pre-record stop list. 121 LINE TECHNOLOGY SIR WILLIAM BLVD ASEANA Rm 502 Flr 5
------------------------------- # Pkg-LA SIR WILLIAM BLVD 2 TAMAN WARNA RISE 1 Dup/Com Dup/Res LA/Com LA/Res Pre-Record List 2. Press Little Arrow Down or Little Arrow Up press Enter. to highlight appropriate consignee and Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 47 Other Delivery Options Stop the DIAD Alert Screen You cannot stop the DIAD until all pre-recorded pickup or delivery stops are given a stop completed status. If any pre-recorded scheduled pickup stops are not complete at the end of the day, the Pre-Record Pickups Exist screen will display to alert you. Complete or Void Prerecorded Stops Press Any Key to Continue Pre-Recorded Pickups Exist Screen Press Big Arrow Up and enter stop disposition. 48 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Other Delivery Options Multiple Stops Left At One Location Follow these steps if you attempt to deliver multiple stops and leave them at one address. Each recorded address is counted as a stop. 1. Highlight bottom line and press Soft key beneath PreRec to access pre-record stop list. 121 LINE TECHNOLOGY SIR WILLIAM BLVD ASEANA Rm 502 Flr 5
--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 TAMAN WARNA RISE 1 Dup/Com Dup/Res LA/Com LA/Res Pre-Record List 2. Use Little Arrow Up and Little Arrow Down left at. to scroll to each stop that will be tagged as 3. Press Soft key beneath LA/Com (commercial) or LA/Res (residence) at each stop. Original Receiver Residence/Commercial Indicator screen will display for each stop. Note: The flag LR will appear next to packages marked Left At-Residence. The flag LC will appear next to packages marked Left At-Commercial. 121 LINE TECHNOLOGY SIR WILLIAM BLVD ASEANA Rm 502 Flr 5
--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 LR TAMAN WARNA RISE 1 LC Dup/Com Dup/Res LA/Com LA/Res Pre-Record List 2. The corresponding Left At flag appears here 1. Press the soft key under the appropriate Left At option Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 49 Other Delivery Options 50 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Other Delivery Options 4. After tagging the necessary stops, press Signature -
5. Verify the number of stops and packages and press Enter . 6. Have the receiver sign the DIAD using the stylus. Press Signature -
7. Clarify the receivers last name in the Clarification field. Press Enter . again. 8. Press Stop Complete 44. The Delivery Location/Receiver screen will appear. Delivery Location/Receiver 1 2 3 Residence Dock 4 5 6 Front Desk Reception Mail Room 7 8 9 Office Receiver Guard 0-OTHER Delivery Location/Receiver Screen 9. Indicate where you left the packages. 10. Key enter the left-at address for the packages. Left At Address Screen Left At Location:
Left - At Address Screen Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 51 Other Delivery Options Multiple Stops Left At Central Receiving Location/Mail Room Follow these steps to deliver multiple delivery addresses to one central receiving location or mailroom. This type of delivery counts as one stop. 1. From the Street # field on the Delivery Address screen, press Soft key beneath PreRec to access pre-record stop list. 121 LINE TECHNOLOGY SIR WILLIAM BLVD ASEANA Rm 502 Flr 5
--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 TAMAN WARNA RISE 1 Dup/Com Dup/Res LA/Com LA/Res Pre-Record List 2. Use Little Arrow Up and Little Arrow Down to highlight appropriate consignee. 3. Press Soft key beneath Dup/Com (commercial) or Dup/Res (residence) at selected stop to tag each one, as left at the receiving location or mailroom. Note: The flag LR will appear to the right of the # Pkg column for the consignees first package. The flag DR or DC (for Duplicate) will appear for additional packages left at the same address. 1. Press the soft key under the appropriate Duplicate option 121 LINE TECHNOLOGY SIR WILLIAM BLVD ASEANA Rm 502 Flr 5
--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 LR TAMAN WARNA RISE 1 DC 2. The corresponding Duplicate option appears here Dup/Com Dup/Res LA/Com LA/Res Pre-Record List 4. After tagging the necessary stops, press Signature - . 5. Verify the number of stops and packages and press Enter . 6. Have the receiver sign the DIAD using the stylus. Press Signature -
again. 7. Clarify the receivers last name in the Clarification field. Press Enter . 52 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Other Delivery Options 8. Press Stop Complete 44. The Delivery Location/Receiver screen will appear. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 53 Other Delivery Options Delivery Location/Receiver 1 2 3 Residence Dock 4 5 6 Front Desk Reception Mail Room 7 8 9 Office Receiver Guard 0-OTHER Delivery Location/Receiver Screen 9. Indicate where you left the packages. 10. Key enter the left-at address for the packages. Left At Address Screen Left At Location:
Left At Address Screen 54 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Other Delivery Options Editing a Completed Stop and Tracking Information Completed Stop 1. From Street # field on Delivery Address screen, highlight last line and press Soft key beneath Edit to access the stop. Big Arrow Down displays Delivery Package screen. Street # Street Name EDIT Type Dir Suf 121 SIR WILLIAM BLVD City PostCode Unit ASEANA 27369 1001 Consignee Room Flr LINE TECHNOLOGY 502 5 Note:1 CDS N Completed Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm /
Edit Dup PreRec Ovrride Delivery Package Screen With EDIT Designation 2. Make the changes, then press Stop Complete 4. Package Tracking Information 1. In the Delivery Package screen, move the cursor to the shipper number to be edited. 2. Highlight next to last line and press Soft key beneath Edit to access Package Edit screen to view and edit information. Package Edit Screen Shipper / ID # ->ASDASD N 1Z/3Z Tag # ->
Tracking # ->
Delivery Conf# ->
Cons Billing # -> Edit Addl Info 02100000006 Edit Package Edit Screen Package Edit Screen Definitions Shipper/ID#Shipper number and identification number of the package. 1Z/3Z Tag #Shipper number, service class, and package reference number. Tracking #Tracking number (PTN). Delivery Conf #Delivery Confirmation control number from the Delivery Confirmation label. Cons Billing #Consignee Billing tracking number from the Consignee Billing label. Edit Addl Info This package has additional information (PO#, Dept#, or Ref#). Saturday Pkg Will only appear if the DIAD is used for Saturday delivery. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 55 Other Delivery Options Voiding a Delivery Package or Stop To Void a Package 1. In the Delivery Package screen, move cursor to the shipper number and press Void
. 2. Press Soft key beneath Yes to answer the question: Void This Package (Y/N)?
3. If stop is active, package data disappears. If stop is complete, package is marked as void. To Void a Delivery Stop 1. Void all packages first on the Delivery Package screen. 2. Press Big Arrow Up 3. Press Void key to display Delivery Address screen. and press Soft key beneath Yes to answer the question: Void Stop
(Y/N)?
Note: You cannot void a delivery stop once you have pressed Stop Complete 4. Paper Record Totals This screen is used both to enter packages that have been recorded on the Delivery Information Record, and to record the total number of packages delivered to a stop. 1. From the Delivery Package screen, with cursor in Ship # field, press Soft key beneath
+Paper. Paper Delivery Record screen appears. Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD
1 Col Amt Ship # ID# Remark 1 #123456 E Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec Deliver Delivery Package Screen Gross Pkgs This Stop: 30 Total Pkgs Handwritten by Driver: 6 56 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Other Delivery Options Paper Delivery Record Screen Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 57 Other Delivery Options Paper Delivery Record Screen Definitions:
Gross Pkgs This StopIncludes all packages delivered to this stop whether recorded on DIAD, PPRS (pre-recorded), or Delivery Information Record. Total Pkgs Handwritten by DriverNumber of packages handwritten by driver either on the Delivery Information Record or on customer copy. 2. Enter gross packages for this stop. 3. Enter total packages recorded on paper. 4. Press Big Arrow Up to return to the Delivery Package screen. 5. Record your next package or complete the stop. Delivery Confirmation The Delivery Confirmation screen appears after you scan or key enter a green Delivery Confirmation tracking label. These labels are used by shippers without automated shipping systems. Delivery Confirmation Shipper #->123456 Tracking #->D1807155665 Alt Ctrl #->654321 Sig Req'd Y/N Y Msg->
Ship#<6 Yes No Delivery Confirmation Screen Delivery Confirmation Screen Definitions:
Shipper #Shipper number on the package. Tracking #Tracking number on the package. Alt Ctrl #Alternate control number that a shipper may be using to track the package. Sig ReqdY is default. MsgFor messages. 58 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Other Delivery Options 1. Scan or key enter the shipper number. Key enter the alternate control number or press Enter if there is not one. 2. If Delivery Confirmation label has Y in the Signature Required field, you must obtain signature. 3. Complete required information and press Big Arrow Up to return to Delivery Package screen. 4. Record your next package or complete stop. Note: Some Delivery Confirmation PTN and 1Z bar code ranges automatically require you to obtain a signature when they are scanned. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 59 Other Delivery Options Special Counts Screen The Special Counts screen allows you to keep track of specific events. 1. From most Delivery, Pickup, or Statistics Card screens, or at the Package Type Screen, press Soft key beneath Splcnts. Package Type Menu 1 2 3 Return 4 5 6 AOD Call MX|FC|DF SplCnts IntlChk PreComm Package Type Menu 2. The Special Counts screen will display. Daily Totals Unit Totals for Add Tot this Stop ARS 0 || Special A 0 Special 1 0 0 || Special B 0 Special 2 0 0 ||
Special Counts Screen 3. Use Big Arrow Up and/or Big Arrow Down to select move the cursor to appropriate field, and enter information. Special Counts Screen Definitions:
ARSNumber of Authorized Return Service packages picked up. Special 1Number of CDS packages requiring key-entered additional package detail. Special 2Number of calls made to CSC to report tracking information on deliveries or exceptions. Special ANumber of packages delivered that weighed over 70 lbs. Special BNumber of packages picked up that weighed over 70 lbs. Important Note: Check local guidelines for recording Special A and Special B packages. 60 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Other Delivery Options Preload Communications You can key enter information about:
The car load condition. Misloaded packages. This information is printed out each morning on the Preload Communications Report and given to the preloader. Accessing the Preload Communication Misload Screen If you access Preload Communications after you have key entered the delivery address, the DIAD will attach misload information to the specific address. Use this option to enter more detailed information about a misloaded package. To access the Preload Communication Misload screen:
1. From Delivery Address screen, key enter address of misloaded package. Press Big Arrow Down
. 2. Press Soft key beneath PkgInfo. Package Type Screen is displayed. 3. Press Soft key beneath PreComm from the Package Type Screen. The Preload Communication Misload screen displays. Preload Communication (Misload) Found in Section: 1A Should be Section: 1B Out of Seg Y/N: Y Seq Nbr on Pkg: N On Area Y/N: Y On Trailer Y/N: N Yes No Preload Communication Misload Screen 4. Enter specific information about a misloaded package as listed on the Delivery Package screen. 5. Press Soft key beneath Yes or No as required to answer Y/N questions. 6. Press Big Arrow Up to return to the Delivery Package screen. Complete key entry of package detail. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 61 Other Delivery Options 7. If you are not going to deliver the misloaded package, follow the steps to record a missed package. Select Non-Del and then press 1 (Other). Press Big Arrow Down and press D (Missed). 8. Record your next package or complete the stop. Selecting the Preload Communications Load Screen Use the Preload Communications Load screen for information on the package car load in general. 1. From most Delivery, Pickup, or Statistics Card screens, except the Delivery Package screen, press Soft key beneath PreComm. 2. The Preload Communications Load screen will display. Preload Comm (Load) Car 221234 Y 1. Was load acceptable?
Y 2. Commit time pkgs in proper area?
Y 3. Labels spaced for selection?
Y 4. Pkgs loaded securely?
Y 5. Pkgs loaded in sequential order?
Comments:
Yes No Preload Communications Load Screen 3. The Preload Communications Load screen describes the quality of the package car load in general. Press Soft key beneath Yes or No as required to answer questions. 4. If necessary, you can enter and edit any additional Comments information, up to 71 characters. 5. Press Big Arrow Up to return to the previous screen. 62 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Other Delivery Options Load Quality Prompt If you key enter an ending mileage without entering the load quality rating for the current vehicle, a Load Quality prompt will display. Vehicle 1 Car # 221234 Start 1234 Finish 1298 Tot 64 Pump1 1 Fuel1 15 Oil 0 Pump2 0 Fuel2 0 tt
----Trailer #--------Couple---Uncouple--
1 1 0 2 0 0 Was Load Quality Acceptable (Y/N)? N Yes No Vehicle Screen With Load Quality Prompt International Shipment Checklist The International Shipment Checklist on the DIAD allows you to review and obtain information on each international package picked up. The International Shipment Checklist can be accessed from most Delivery, Pickup, or Statistics Card screens, and is view-only. 1. From most screens, press Soft key beneath IntlCkList or select IntlChk from any of several screens. International Shipment Checklist screen displays. 2. Press Little Arrow Up or Little Arrow Down to move the highlight bar up or down one row. ALL INTERNATIONAL SHIPMENTS CHECKLIST Verify invoice on lead package:oo Value oo Currency oo Description of Goods oo Country of Origin Except Express Envelopes, Documents of No commercial value and EU to EU goods in Free Circulation oo Verify all packages in multiple International Shipment Checklist Screen (Initial Screen) Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 63 Other Delivery Options pkg shipment WAYBILL AUDIT (All Shipments):
oo Shipper number/account number oo Name of sender & phone number oo Shipper name & address (including postal code) oo Receiver contact person/phone number oo Receiver name & address (including International Shipment Checklist (First Continuation Screen) postal code) oo One Payment of Charges selected oo One Service Level selected for all Packages within the shipment oo No. of Packages in Shipment is Recorded oo Description of goods oo Shipper signature and current date International Shipment Checklist (Second Continuation Screen) oo Tracking labels on all other packages in shipment (2 of _, 3 of _) Additionally, Audit For:
oo T doc present for all goods not in Free circulation oo EUR Certification stamped by customs if applicable International Shipment Checklist (Third Continuation Screen) Note: This screen is view only. No entry can be made. 3. Review the list of instructions to verify that all the documentation needed by Customs is on each international package that is picked up. 4. Press Big Arrow Up Shipment Checklist. to return to screen you were viewing prior to selecting International Note: Whenever the DIAD experiences a memory restart, the International Shipment Checklist may be deleted. 64 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Pickups QUICK REFERENCE - PICKUPS Typical Scheduled Pickup Stop
(Non-Letter Center) Scheduled pickups have been downloaded to the DIAD and must be picked up daily. 1. Press 1 (Scheduled) from the Main Menu. DIAD Main Menu V21.32_D3 [12:14]
1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODS SplCnts IntlChk PreComm Main Menu 2. The Scheduled Pickup Account List will appear. This list shows each of your regular pickup accounts in pickup order. Scroll through the Scheduled Pickup Account List using Little Arrows or Big Arrows. (Little Arrows advance one line at a time. Big Arrows advance four lines at a time.) Highlight the pickup account to be edited and press Enter. 1025 LEUNG ENTERPRISES 17:30 VICTORIA HARBOUR DOCK ASEANA Rm Flr
----------------------- 0 Prerecorded --
LEUNG ENTERPRISES 90123456 17:30 DAVIS INVESTMENTS 78901234 17:30 PEARL GARDEN HOTE 56789012 18:00 MAJESTIC HOTEL 34567890 18:00 Scheduled Pickup Account List 3. The Scheduled Pickup Package screen will appear. Key enter number of packages being picked up and record any money collected at pickup (C.O.P.). Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 65 Pickups LEUNG ENTERPRISES DOCK 17:00 Scheduled Ship#:123456 Unit:1001 LBX (Y/N): N
Totl:0 Tot: 0.00 Loos:0 Ck: 0.00 Pall:0 SplCnts IntlChk NoLBXBC COP NonPU PreRec Check Scheduled Pickup Package Screen 4. Press Stop Complete 4. You will return to Account List. Highlight next pickup account using to return to Main Menu. and Little Arrow Down Little Arrow Up
, or press Escape Note: If you are unable to complete the pickup for any reason, use Soft key to select NonPU. The Non-Pickup Menu will appear. Note: You can pre-record a scheduled pickup stop. Enter the stop, then press the Soft key beneath PreRec while you are in the Scheduled Pickup Package screen. A P is displayed to the left of a pre-recorded account in the Scheduled Pickup Account List. An asterisk * is displayed to the left of a completed stop account. A P indicates a Pre-recorded account An *
Indicates a completed Stop Account 1025 LEUNG ENTERPRISES 17:30 VICTORIA HARBOUR DOCK ASEANA Rm Flr
----------------------- 1 Prerecorded --
LEUNG ENTERPRISES 90123456 17:30 DAVIS INVESTMENTS 78901234 17:30 PPEARL GARDEN HOTE 56789012 18:00
*MAJESTIC HOTEL 34567890 18:00 Scheduled Pickup Account List 66 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Pickups Overview There are several types of pickups you can complete with the DIAD. The first three appear on the Main Menu. Scheduled PickupA pickup that has been downloaded to the DIAD and is completed daily. Unscheduled PickupA pickup that is not requested on a daily basis. For example, when you assist other service providers by completing pickups for them. One-Time PickupA customer-requested pickup for a predetermined number of packages. On Demand Pickup (On Call or Generic)See On Demand section, page 80. Scheduled Pickups (Main Menu Option 1) Letter Center Use the following procedures when the pickup location is a Letter Center. Note: You can also make Letter Center pickups as unscheduled or On Demand. 1. Locate the nine-digit, unique Letter Center bar code inside the Letter Center, on the upper-right corner of the opened door. (Example: 7L0005414.)
7L-Letter Center identifier
6-digit shipper number
Check digit Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 67 Pickups 2. From Scheduled Letter Box Pickup Package screen, scan the Letter Center bar code. Six-digit shipper number will fill LBX Id field. 10:50 Scheduled LBX Id:
Unit:1001 LBX (Y/N):Y
Totl:0 000 541 SplCnts IntlChk NoLBxBc COD NonPU PreRec Check Scheduled Letter Box Pickup Package Screen Note: If you are unable to scan or key enter the Letter Center bar code, press Soft key beneath NoLBxBc to exit the LBX Id field. 3. As you remove each letter or pak from the Letter Center, verify that the ASD is complete. Fill in any missing information. Make sure the billing information and weight are complete. ASD Label 4. Remove the green UPS copy and turn it in with all other Letter Center pickup documents
(ASDs, UPS Shipping Records, etc.). Note: Any other pickup record documents must be segregated and turned in with the ASDs so the customer receives the Letter Center rate. 5. At the Pickup Package screen, scan or key enter the ASD bar code. All ASDs must be origin scanned!
6. After scanning, the Tracking Number screen displays. Enter the method of payment for each ASD. 68 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Pickups Tracking # Cr Cash Check 2 N1421618234 N 0.00 15.50 1 N3214687425 N 0.00 20.00 COP Check Tracking Number Screen
. 7. Press Big Arrow Up 8. Record additional pickup package information and the total number of packages picked up. The ASD revenue fields display ASD totals. These fields only display if cash or checks are associated with the scanned ASD. ASD Fields Total = cash and checks Check = total checks 10:50 Scheduled LBX Id:XE1234 Unit:1001 LBX (Y/N):Y
Totl:2 ----- ASD ----
Tot: 35.50 Ck: 35.50 Cash Due: 0.00 SplCnts IntlChk NoLBxBc COD NonPU PreRec Check Scheduled Letter Box Pickup Summary Screen - Display ASD Revenue Feature 9. The Cash Due field displays total cash due at this Letter Center stop. Non-ASD totals do not display. 10. Follow normal stop complete and Letter Center routine. Note: For prepaid ASDs, leave the credit indicator at Y. Note: If you are unable to complete the pickup for any reason, use Soft key to select NonPU. The Non-Pickup Menu will appear. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 69 Pickups Alert Screens You will see this screen if you press Stop Complete 44 and one or both of the conditions shown on the screen exists.
*Notice: Following Condition(s) Exist *
*--Revenue Exists, but no pkgs present *
*--Pickup Scanned pkgs > Total pkgs *
Complete This Stop (Y/N)? N Yes No Stop Complete Conditions Exist Screen
Occurs when revenue from a scanned ASD has been entered and a stop shows an exception, such as NI-1.
Indicates more origin-scanned packages than the Totl field displays. 70 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Pickups Unscheduled Pickups (Main Menu Option 2) Non-Letter Center 1. Press 2 (Unscheduled) from the Main Menu. 2. If there are ASDs at the pickup point, verify the ASD to ensure that it is complete. Fill in the missing information. Make sure that billing information and weight are complete. 3. Key enter address information and press Big Arrow Down 4. Key enter the customers shipper number. 5. Remove the green UPS copy and return it to your center. 6. At the Unscheduled Non-Letter Box Pickup Package screen, scan or key enter the ASD bar
. code. All ASDs must be origin scanned!
GREAT EAGLE HOTEL Unscheduled Ship#:123456 Unit:1001 LBX (Y/N):N
Totl:0 Tot: 0.00 Loos:0 Ck: 0.00 Pall:0 SplCnts IntlChk NoLBxBc Yes No COP NonPU Ship#<6 Check Unscheduled Non-Letter Box Pickup Package Screen Note: For an unscheduled Letter Center pickup, scan the Letter Center bar code and the DIAD will automatically prompt you with Make This a LBX Pickup (Y/N)? Select Yes and the Ship # field will automatically display the LBX ID. 7. After scanning, the Tracking Number screen displays. Enter the method of payment for each ASD. If the package is prepaid, leave default for CR as Y. Tracking # Cr Cash Check 2 N1421618234 N 0.00 45.00 1 N3214687425 N 32.00 COP Check Tracking Number Screen Note: The DIAD provides an override feature for ASD bar codes that might not be recognized by the DIAD. Select COD after scanning the ASD to display the Revenue Amounts fields. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 71 Pickups 8. Press Big Arrow Up
. Record additional pickup package information and the total number of packages picked up. ASD revenue fields display any cash or checks that were entered as a method of payment on the previous Tracking Number screen. These fields only display if cash or checks are associated with the scanned ASD. ASD fields include: Totl (total cash and checks) and Chk. ASD Fields Total = cash and checks Check = total checks GREAT EAGLE HOTEL Unscheduled Ship#: 123456 Unit:1001 LBX (Y/N):N
Totl:3 ----- ASD ---- --- NON ASD --
Tot: 77.00 Tot: 0.00 Ck: 45.00 Ck: 0.00 Cash Due: 32.00 SplCnts IntlChk NoLBxBC Yes No COP NonPU Ship#<6 Check Unscheduled Non-Letter Box Pickup Summary Screen - Display ASD Revenue Feature 9. Key enter any non-ASD amounts. Non-ASD fields include: Totl (total cash and checks) and Chk. GREAT EAGLE HOTEL Unscheduled Ship#:123456 Unit:1001 LBX (Y/N):N
Totl:3 ----- ASD ---- --- NON ASD --
Tot: 77.00 Tot: 15.00 Ck: 45.00 Ck: 15.00 Cash Due: 32.00 SplCnts IntlChk NoLBxBC Yes No COP NonPU Ship#<6 Check Non-ASD Fields Total=cash and checks Check = total checks Unscheduled Non-Letter Box Pickup Summary Screen - Display ASD Revenue Feature 10. View the Cash Due field for the total amount of cash (no checks) due on both ASD and non-
ASD pickups. 11. Press Stop Complete 4. Note: If you are unable to complete the pickup for any reason, use Soft key to select NonPU. The Non-Pickup Menu will appear. 72 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Pickups One-Time Pickup (Main Menu Option 3) To record one-time pickup stops:
1. Press 3 (OneTime) from the Main Menu. 2. Key enter the address. Press Big Arrow Down 3. Key enter the last three digits of the One-Time ID (the last three digits of the customers
. telephone number). 4. Record the pickup information. COOMBS RESTAURANT One Time Ship#:123456 Unit:1001 ID:
Totl:0 Tot: 0.00 Loos:0 Ck: 0.00 Pall:0 SplCnts IntlChk COP NonPU Ship#<6 Check Pickup Screen 5. Key enter the amount of money collected. 6. Press Stop Complete 4. You will return to the Main Menu. Note: If you are unable to complete the pickup for any reason, use Soft key to select NonPU. The Non-Pickup Menu will appear. Non Pickup Menu 1 2 3 Missed Cancelled Closed 4 5 6 Not In No Money Not Ready Non-Pickup Menu Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 73 Pickups Pickup Summary Bar Codes With the automation of UPS shipping systems, many of our customers generate a Pickup Summary Bar Code Report when they close out their shipping activity at the end of the day. The Pickup Summary Bar Code (PSB) is a 23-character code generated by any customer using an automated shipping system, such as TeleShip, OnLine Office, or OnLine Professional. Pickup Summary Bar Code Report 74 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved Pickups Completing the Pickup If customers generate Pickup Summary Bar Code Reports at their locations, follow these steps during your normal pickup routine:
1. Verify the total number of packages picked up against information on the Pickup Summary Bar Code Report. 2. From the Scheduled Non-Letter Box Pickup Summary screen, scan or key enter the pickup summary bar code. LEUNG ENTERPRISES DOCK 17:30 Scheduled Ship#:123456 Unit:1001
Totl:0 Tot: 0.00 Loos:0 Ck: 0.00 Pall:0 Scheduled Non-Letter Box Pickup Summary Screen 3. Once you scan pickup summary bar code, Tracking Number screen displays label. Tracking # Cr Cash Check 2 91123456000000003000038 1 91123456000000003000046 COD Check Tracking Number Screen 4. Scan any remaining unique pickup summary bar codes at same stop. 5. Press Big Arrow Up to return to Pickup Package screen. LEUNG ENTERPRISES DOCK 17:30 Scheduled Ship#:123456 Unit:1001 Total PSBs:2
Totl:30 Tot: 0.00 Loos:0 Ck: 0.00 Pall:0 SplCnts IntlChk COP NonPU Ship#<6 Check Pickup Package Screen Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 75 Pickups 6. Key enter the total number of packages picked up in the DIAD. 7. Sign the Pickup Summary Bar Code Report, recording the pickup time and the number of packages picked up. The report stays with the shipper. 8. If high-value packages are in the pickup, the automated shipping system will generate a High Value Report. The system can produce two separate reports for total value over $1,000 and
$5,000. Sign the High Value Report and return it to the center. High Value Report 76 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved On Demand Events ON DEMAND EVENTS (MAIN MENU OPTION 9) System Overview: How it Works DIAD III, which is equipped with a data radio, can send messages to a center and/or dispatch site, and receive messages from either site. The service provider can receive messages such as requests for a pickup, a delivery, or an assist. These are called On Demand events. You can receive or initiate these types of On Demand events:
Pickup:
OCAA pickup with the service type of On Call Air (OCA). GenericA pickup with the service type of generic will include Rapid Recovery requests, such as a customers request for an additional pickup. Delivery:
GenericA delivery with the service type of generic will include Rapid Recovery requests. Examples include a customers request for a re-delivery attempt or request to pick up a package that was previously delivered, such as a misdelivery, a refused, or a damaged package. Assist:
GenericAn assist with the service type of generic. Receiving On Demand Event Messages The On Demand Alert screen appears on your DIAD whenever the center or dispatch site transmits an On Demand event message. This indicates that a customer needs a specific service, such as an On Call Air pickup (OCA). New On Demand Alert Pickup - OCA KENNETH CHAN CHEVROLET 145 SIR WILLIAM BLVD ASEANA Commit: 17:45 Pkgs: 3 Ready: 17:00 Close: 18:00 Time: 15:00 Enter OVERRIDE, PRERECORD or ETA:
PreRec Ovrride On Demand Alert Screen Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 77 On Demand Events On Demand Alert Screen Definitions AlertStatus of the alert.
NewFirst time message has been dispatched.
ModifyContains updated information about an existing event, such as an address or commit time change. Check the screen for new or changed information. Appears only if the event has not been stop completed.
CancelCancels a previously dispatched event and removes it from the list (only if the stop has not been stop completed). CommentMay contain additional information about the event (up to 24 characters) or future service type information, such as Rapid Dispatch Recovery. Customer Name Address ReadyThe time that the customer will be ready. CommitThe time committed for completion of the service. PkgsThe number of packages expected. CloseThe time that the customer facility closes. Accepting On Demand Events To acknowledge receipt and accept the On Demand Event enter an ETA (Estimated Time of Arrival). Once you accept the event, the DIAD adds it to the On Demand Event List. Highlight the bottom line. Then press Soft key beneath Ovrride to tell the center you are unable to service the event. Overriding an On Demand Event If you receive an On Demand message that you are unable to service due to a breakdown or being out of the area:
1. When Ovrride has been selected, DIAD displays Select Override Response screen. Enter a reason for answering with an override. Select Override Response 1 Vehicle breakdown 2 Out of area 3 -
4 -
5 -
0 Other Select Override Response Screen 78 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved On Demand Events 2. Select a listed option or press 2 for (Out of area). Enter Details (Optional):
To:
Out of area Escape - Clear Enter - Send Override Response Key Entry Screen for Pre-Defined Response 3. To send the completed message, press Enter . Then press Soft key to select Yes to respond to the question, OK to Send Y/N?
Enter Details (Optional):
To:
Out of area OK to Send Y/N?
Yes No Override Response Key Entry Screen With OK Message Editing On Demand Events 1. Access the On Demand Event List from the On Demand Services Menu. This process is similar to servicing an event for a pickup, delivery, or assist. to place the cursor on the On Demand stop to be edited. 2. Use Little Arrow Down 3. Press Enter . 4. Update as needed. 5. Press Stop Complete 4. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 79 On Demand Events On Demand Event: Pickup 1. Press 9 (ODS) on the Main Menu. DIAD Main Menu V21.32_D3 [12:14]
1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODS SplCnts IntlChk PreComm Main Menu 2. Press 1 (Pickup) from the On Demand Services Menu. On Demand Services Menu 1 2 3 Pickup Assist 4 5 6 Delivery On Demand Services Menu 3. The On Demand Pickup List will appear. Select an event from the On Demand Event List and service it, or add an event by using Soft key to select AddStop. Note: When adding an event, the Delivery Address screen will appear prior to the ODS Pickup Detail screen. KENNETH CHAN CHEVROLET 18:00 BILL MUNSON ASEANA press PRERECORD to add Pickup ----ETA-
197 AYUTHAYA LOOP 17:30
*246 LONG XUYEN TERR 17:45 493 YAMAGUCHI W 18:00 505 FINNALYSON RD 18:10 AddStop ODS Pickup List 4. Press Enter and the ODS Pickup Detail screen will appear. 80 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved On Demand Events On Demand Event Pickup Detail Commit: 17:45 Ready: 17:00 ETA: 17:30 Event #:0000AB1234 Close: 18:00 Phone #:4100-4567 Type: OCA Pkgs: 3 Wgt: 75 Contact:BILL MUNSON O/W SplCnts IntlChk PreComm PreRec ODS Pickup Detail Screen 5. Verify or key enter information in the On Demand Event Pickup Detail screen. Notes:
Once the On Demand event is pre-recorded, the ETA cant be modified until you receive a new ETA alert. If you have the event number, enter it. Otherwise, the DIAD automatically assigns an event number. If the dispatch site sends the message, most fields will already be filled. If you initiate the communication, then you will need to enter the appropriate details. 6. Press Big Arrow Down
. The On Demand Event Pickup Summary screen will appear. KENNETH CHAN CHEVROLET 18:00 Pickup OCA Ship#:123X56 Unit:1001 LBX (Y/N):N
Totl:3 Wgt :75 Tot: 70.50 Loos:0 *Ck: 70.50 Pall:0 Credit:N SplCnts IntlChk PreComm COD NonPU PreRec Check ODS (Non Letter Box) Pickup Summary Screen 7. Enter data as you would with any unscheduled pickup. 8. Press Big Arrow Down
. The ODS Pickup Package Level Detail screen will appear. KENNETH CHAN CHEVROLET 18:00 On Demand Event Pickup - OCA 123X56
-Pkg--Weight---Srv Cls------Cost-------
1 72 2DA 46.50 2 1 1DA 13.75 3 2 2DA 10.25 4 . 5 . SplCnts IntlChk PreComm PreRec Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 81 On Demand Events ODS Pickup Package Level Detail Screen 82 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved On Demand Events Note: This screen appears only if the dispatch site transmits package detail information for five or fewer packages. 9. Verify customer-provided package detail information. 10. To complete the On Demand Event, press Big Arrow Up Summary screen. Then press Stop Complete 4. to return to the Pickup ODS Pickup Status Menu 1. If you were unable to complete the pickup for any of the reasons listed, use Soft key to select NonPU from summary screen. 2. ODS Pickup Status Menu is displayed. Select appropriate reason you were unable to complete the pickup. On Demand Pickup Status Menu 1 2 3 Missed Cancelled CLO Early 4 5 6 Not In No Money Not Ready 7 8 9 Already PU ODS Pickup Status Menu On Demand Event: Delivery To complete an On Demand delivery, follow the same procedures as you would for an On Demand pickup. 1. From the On Demand Services Menu, press 4 (Delivery). On Demand Services Menu 1 2 3 Pickup Assist 4 5 6 Delivery On Demand Services Menu 2. The On Demand Delivery List will appear. Select an event from the On Demand Event List and service it, or add an event by using Soft key to select AddStop. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 83 On Demand Events Note: When adding an event, the Delivery Address screen will appear prior to the ODS Pickup Detail screen. 84 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved On Demand Events GUAT KENG INC 18:00 PAT REDDAN ASEANA press PRERECORD to add Delivery ----ETA-
103 N ZAMA SEN 14:00
*250 OAK JUNCTION 15:00 790 CHEMPAKA RING RD 15:30 AddStop ODS Delivery List 3. The DIAD displays the ODS Delivery Address screen. Verify and correct necessary address information. Street # Street Name Type Dir Suf 103 ZAMA SEN N City PostCode Unit ASEANA 27369 1001 Consignee Room Flr GUAT KENG INC 412 4 Note: CDS N On Demand Event Delivery Gen SplCnts IntlChk PreComm /
Dup PreRec Ovrride ODS Delivery Address Screen 4. Press Big Arrow Down ODS Delivery Detail screen will appear. On Demand Event Delivery Detail Commit: 14:00 Ready: 13:30 ETA: 14:00 Event #:0000BC1425 Close: 18:00 Type: Gen Amt: 25.00 SplCnts IntlChk PreComm PreRec ODS Delivery Detail Screen 5. View or key enter detail data beginning with Commit field. DIAD will display additional comments received from dispatch site or center. 6. Press Big Arrow Down to display ODS Delivery Package screen. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 85 On Demand Events Street # Street Name Type Dir Suf 103 ZAMA SEN N
Col Amt Ship # ID# Remark Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec Deliver ODS Delivery Package Screen 7. Scan or key enter package detail. ODS Delivery Status Menu If you are unable to complete the delivery, follow the current procedures for accessing Non-
Delivery reasons by selecting NonDel from package screen. 86 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved On Demand Events On Demand Event: Assist 1. Select 2 (Assist) from On Demand Services Menu. On Demand Services Menu 1 2 3 Pickup Assist 4 5 6 Delivery On Demand Services Menu 2. The ODS Assist List will appear. Select an event from the On Demand Event List and service it, or add an event by using Soft key to select AddStop. 3. Verify or key enter information in the ODS Assist Address screen. Street # Street Name Type Dir Suf 1123 PACIFIC AV City PostCode Unit ASEANA 27369 1001 Consignee Room Flr MO DAVIS INVESTMENTS 200 2 On Demand Event Assist Gen SplCnts IntlChk PreComm /
Dup PreRec Ovrride ODS Assist Address Screen 4. Press Big Arrow Down to view the ODS Assist Detail screen. On Demand Event Assist Detail Commit: 15:00 Ready: 14:30 ETA: 15:00 Event #:0000GB1525 Close: 17:00 Type: Gen SplCnts IntlChk PreComm NonDel PreRec ODS Assist Detail Screen Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 87 On Demand Events ODS Assist Status Menu If you are unable to complete an assist you previously accepted, use Soft key to select NonDel in ODS Assist Detail Screen. ODS Assist Status Menu will be displayed. On Demand Assist Status Menu 1 2 3 Missed Cancelled CLO Early 4 5 6 Not In Not Ready 7 8 9 AlreadySvc ODS Assist Status Menu 88 Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved DIAD Alerts DIAD ALERTS Alerts can:
Notify you of upcoming ETA and commit times. Ask you for information about a missed commitment time. Review work that needs to be completed. Alert you to On Demand System (ODS) communication conditions. ETA Alert The ETA Alert Screen reminds you that an Estimated Time of Arrival (ETA) is approaching. The alert is defaulted to 20 minutes prior to the ETA. ETA Alert Delivery Gen MO DAVIS INVESTMENTS 1123 PACIFIC AV ASEANA Commit: 14:00 Pkgs: 1 Ready: 13:30 Close: 18:00 Time: 13:40 BIG UP to Return ETA: 14:00 PreRec Ovrride ETA Alert Screen Commit Time Alert The Commit Time Alert Screen notifies you that an On Demand event commit time is approaching. The DIAD highlights the commit time (the default is set at 20 minutes.) Commit Time Alert Delivery Gen MO DAVIS INVESTMENTS 1123 PACIFIC AV ASEANA ETA: 14:00 Pkgs: 1 Ready: 13:30 Close: 18:00 Time: 13:40 BIG UP to Return Commit:14:0 PreRec Ovrride Commit Time Alert Screen Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 89 DIAD Alerts Missed Commit Alert The Missed Commit Alert screen requires you to establish a new ETA and requests information about the missed commit time. Missed Commit Alert Delivery - Gen MO DAVIS INVESTMENTS 1123 PACIFIC AV ASEANA Pkgs: 1 Ready: 13:30 Close: 18:00 Time:
Enter ETA:
Commit: 14:00 14:00 PreRec Ovrride Missed Commit Alert Screen 1. Enter new ETA and Select Missed Commit Reason screen appears. Select Missed Commit Reason 1 Received past commit time 2 Packages not ready 3 Incorrect pickup address 4 Delayed in traffic 5 -
0 Other Select Missed Commit Reason Screen 2. Select one of the four options, or O (Other). The Missed Commit Reason Key Entry screen will appear. Missed Commit Reason Key Entry Delayed in traffic Escape - Clear Enter - Send Yes No Missed Commit Reason Key Entry Screen - For Pre-Defined Response 3. Enter additional information at the Missed Commit Reason Key Entry screen if necessary. 4. To send the completed message, press Enter and press Soft key to select Yes to respond to the question, OK to Send Y/N?
90 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved DIAD Alerts Exceeded Maximum Retries Alert When the DIAD has exceeded the maximum number of retries while attempting to transmit data through the DVA back to the dispatch site or center, the Exceeded Maximum Retries Alert screen will appear. See next page. ODS Transmission Alert COMMUNICATION FAILURE Follow Center Instructions Press BIG UP to Return PreRec Exceeded Maximum Retries Alert ScreenPhone ODS Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 91 Phone ODS PHONE ODS (Communications Menu Option 6) The Exceeded Maximum Retries Alert screen tells you that you need to use the telephone to verbally communicate your messages. 1. To perform this function, return to the Main Menu. DIAD Main Menu V21.32_D3 [12:14]
1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODS SplCnts IntlChk PreComm Main Menu 2. Select 6 (Comm). The Communications Menu will display. Communications Menu 1 2 3 Phone DVA Send Send Txt Msg 4 5 6 Phone ODS Rad On Rad Off Communications Menu Note: When the radio has been disabled, a prompt to enable the radio transmitter appears every 10 minutes. Press the soft key beneath Yes to enable the radio or beneath No to continue the disable function. 92 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Phone ODS 3. From the Communications Menu, select 6 (Phone ODS). The Phone ODS Instructions screen will display. Phone ODS - Instructions 1) Dial 9999-9999 2) The next screen displays a list of On Demand Messages that need to be Communicated to the On Demand System. 3) Press Stop Complete on each message when finished communicating. Press Big Down to continue.... Phone ODS Instructions Screen 4. Dial the dispatch number listed, and prepare to talk through your pending messages. 5. Press Big Arrow Down The ODS Messages Waiting for Communication screen will display. ODS Messages Waiting for Communication
-Event #-----Message Info--Time---Dest--
*0000GH1328 Delivery ETA 12:30 0000DE1620 Pickup Comp 10:50 0000GB1525 Assist Comp 10:00 Text DISP Resp Req ODS Messages Waiting for Communication Screen 6. An asterisk * will display to the left of the first event on the list. It indicates that the message exceeded the maximum retry count. Note: The DIAD also lists all the other ODS messages that have not been transmitted. 7. Press Enter if you need more details about the selected event. 8. To show that youve verbally communicated the message, press Stop Complete 4. This removes the event from the list. Complete all messages. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 93 Phone ODS ODS Alerts On Demand Events Not Complete Alert The following screen warns you that you still need to complete pre-recorded On Demand events before stopping the DIAD.
[18:30]
On Demand Events Are Not Complete!
Delivery COMPLETE Pickup - COMPLETE Assist - NOT COMPLETE Press Any Key to Continue On Demand Events Not Completed Warning Screen Messages Pending Communication Alert If you attempt to stop the DIAD while On Demand messages are pending transmission to the ODS System, even if all On Demand events are complete, the following screen appears.
[18:30]
On Demand Messages Are Pending Successful Transmission!
Pending Messages Must Be Verbally Communicated!
Press Any Key to Continue On Demand Events Messages Pending Communication Screen 94 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Phone ODS 1. Press Big Arrow Up to return to the ODS Messages Waiting for Communication screen. ODS Messages Waiting for Communication
-Event #-----Message Info--Time---Dest--
*0000GH1328 Delivery ETA 12:30 0000DE1620 Pickup Comp 10:50 0000GB1525 Assist Comp 10:00 Text DISP Resp Req ODS Messages Waiting for Communication Screen 2. Verbally communicate all the pending messages before stopping the DIAD. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 95 Radio Status Indicator TEXT MESSAGES (Communications Menu Option 3) Text Messages Overview The DIAD is capable of sending and receiving text messages. These messages can alert you to traffic problems, Next Day Air arrivals, meet points, etc. You can receive two types of messages:
Response Required. Text. To send and receive this essential information, you need to establish contact between the DIAD and the ODS system. This link or log-in automatically occurs. Text Only Messages When a text message is sent by the dispatch site or center, it is displayed on the Text Message Alert screen. Read the text message, making a mental note of its contents. Text Message Alert ACCIDENT ON PHUA CHU KANG LANE BIG UP to Return or PRERECORD to defer PreRec Text Message Alert Screen Note: If you were in the process of completing a stop when you received the text message, you could defer it once by using Soft key beneath PreRec. This is also true for On Demand event alerts. If you defer an alert while other alerts are pending for display, the DIAD will automatically defer the other alerts as well. The DIAD displays the text message again following the next stop complete. To exit the message permanently, press Big Arrow Up
. 96 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved DIAD Alerts Response Required Messages Messages that require a response to the center will appear on the Response Required Alert screen. Response Required Alert HAS THE ACCIDENT CLEARED ON PHUA CHU KANG LANE BGDN to continue or PRERECORD to defer PreRec Response Required Alert Screen 1. To respond to this message, press Big Arrow Down
. The Select Required Response screen will appear. Select Required Response 1 - Will Contact ASAP 2 Request acknowledged and accepted 3 - Yes 4 - No 5 -
0 Other Select Required Response Screen 2. Choose a reason from the menu, or press O (Other). The Override Response Key Entry screen will be displayed. Enter Details (Optional):
To:
Will contact ASAP Escape - Clear Enter Send Yes No Override Response Key Entry Screen for Pre-Defined Response 3. Key enter more information, if necessary. 4. To send the completed message, press Enter . Then press Soft key to select Yes to reply to the question, OK to Send (Y/N)?
Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 97 Radio Status Indicator Service Provider Created Text Messages To create and send a text message:
1. Go to the Main Menu. Press 6 (Comm). The Communications Menu will display. Communications Menu 1 2 3 Phone Send Txt Msg 4 5 6 Phone ODS Rad On Rad Off Communications Menu 2. Press 3 (Send Txt Msg). Note: Text messages cannot be sent by phone (Speaker-Comm). 3. The Select Message Destination screen will display. Decide where your message will go. Select Message Destination 1 - Center 2 - Dispatch Site 3 - Center & Dispatch Site Select Message Destination Screen 4. The Select Text Message screen will display. Select a reason, or O for (Other). Select Text Message 1 -Finished Work 2 -
3 -
4 -
5 -
0 - Other Select Text Message Screen 98 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved DIAD Alerts 5. Add additional text if necessary on the Override Response Key Entry screen. Enter Details (Optional):
To:Dispatch Site Finished Work Escape - Clear Enter - Send
Override Response Key Entry Screen for Pre-Defined Response 6. To send the completed message, press Enter and use Soft key to select Yes in reply to the question, OK to Send (Y/N)?
Radio Status Indicator Some DIAD III units are supplied with a built-in radio for use in transmitting data directly rather than through a DVA. Units without radios will communicate through the DVA in the same way as for DIAD II. An indication of whether a DIAD is equipped with a radio or is operating through the DVA is shown on the Main Menu, the Verify Driver Information, and the Statistics Card menu as follows:
Route:20C Date:10/19/98 Battery: E||||||||| F RADIO SpclCnts IntlChk PreComm Indicates a radio-
equipped unit Battery: E||||||||| F DVA Indicates a DVA unit
(Not available worldwide) If the radio becomes inoperable, the RADIO indicator shown below displays. The service provider must then use the Speaker-Comm system for communication. Battery: E||||||||||F RADIO Indicates the radio is inoperable Radio Status Indications Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 99 Radio Status Indicator DIAD Alerts Transmission of delivery tracking information and exception data is crucial in keeping our commitment to our customers. The DIAD will prompt you with alert screens in the following situations:
when data needs to be sent if there is a problem transmitting the information If the DIAD radio does not transmit the data, make a Speaker-Comm call. A successful Speaker-Comm call sends all DIAD package tracking information and exception package detail. Transmission Commit Times Always respond to DIAD alert screens within 10 minutes. Transmission commitments to areas with cellular coverage:
Transmission Commit Times Data Transmitted by DIAD Radio or Phoned In ASAP not to exceed 20 minutes ASAP not to exceed 20 minutes ASAP not to exceed 20 minutes Data Transmitted by Speaker-Comm Call Within 30 minutes Within 30 minutes Within 30 minutes Next Day Air and Worldwide Express 2nd Day Air and Worldwide Expedited 3 Day Select GroundTrac, Consignee Billing, and DeliveryTracII 90 minutes Within 120 minutes In non-cellular areas, transmit information by Speaker-Comm. In non-radio coverage areas, transmit information by Speaker-Comm. 100 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Speaker- Comm Calls SPEAKER-COMM CALLS (Communications Menu Option 1) A Speaker-Comm call is one where you use the DIADs built-in speaker to transmit package tracking data and exceptions over a telephone. 1. From the Communications Menu, press 1 (Phone). The Speaker Instructions screen will display. Speaker Instructions
. Place Receiver Over DIAD Speaker
. Press AutoDial to Dial
. Check Phone for Connection Tone
. If not, Dial X-XXX-XXX-XXXX
. Place Receiver Over DIAD Speaker
. Press Send to Begin Transmission
. Wait for Transmission to Finish AutDial Send Speaker Instructions Screen 2. Follow the instructions on the Speaker Instructions screen. Note: The telephone receiver must not be moved during the call. 3. While transmitting data, the DIAD will show this screen:
... Please Stand By... Pkgs Remaining 4 Press ESCAPE to Cancel Please Stand By Screen Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 101 Radio Transmitter Disable Function 4. When the transmission is complete, the DIAD will show the following screen, asking you to confirm that the transmission was completed successfully:
Was the Transmission Complete?
1 - Retry Transmission or 2 - Quit Transmission (Try Later) 3 - Transmission OK Transmission Complete Screen 5. Press 1 (Retry Transmission) to retry it now, or press 2 (Quit Transmission) to save the information for a later call. 6. If the call was successful, press 3 to return to the Delivery Package screen. 7. If you want to cancel the transmission for any reason, press Escape
. The Transmission Cancelled screen will display. The Transmission was Cancelled. 1 - Retry Transmission or 2 - Quit Transmission (Try Later) Transmission Cancelled Screen 8. Press 1 (Retry Transmission) or 2 (Quit Transmission) to save the information for a later call. 102 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Speaker- Comm Calls RADIO TRANSMITTER DISABLE FUNCTION To disable the radio transmitter in areas with notices to turn off electronic devices:
1. From the Main Menu, press 6 (Comm). 2. From the Communications Menu, press the soft key beneath Rad Off. The radio transmitter is then disabled. Communications Menu 1 2 3 Phone Send Txt Msg 4 5 6 Phone ODS Rad On Rad Off Communications Menu When disabled, the DIAD will prompt the user every 10 minutes asking if they want to enable the radio transmitter. The Radio Transmitter is Currently Disabled Do You Want To Enable The Radio Transmitter? Y/N Yes No Radio Disabled Alert Screen Press the soft key beneath Yes to enable the radio or beneath No to continue the disable function. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 103 Print PRINT (Main Menu Option 7) This option is used for uploading delivery stop information so it can be printed at the customers location using either:
Print Buffer (replaces the PAS)A small print buffer box uploads delivery data from the DIAD using a DOI, and prints directly on the customers printer, or Print At Stop (PAS)A small printer and DOI (DIAD Optical Interface) held in a carrying case. Note: A limited number of these are left in the field. Transmitting Data 1. Make sure the optical window on the DIAD (under the DIAD on the upper-right corner) is aligned with the DOI (DIAD Optical Interface). This has to be a snap-on clip with DIAD III. 2. After recording all the packages at the stop and clarifying the customer signature, press Stop Complete 4. 3. Press Big Arrow Up 4. Press 7 (Print). The DIAD screen displays the Print Stop Menu List. The Main Menu appears. 121 LINE TECHNOLOGY SIR WILLIAM BLVD ASEANA Rm 502 Flr 5
-----------------------------------Stp #
GALLOW ISLAND 1 ISLE CREEK 2 UNIVERSITY CENTRAL S 3 SIR WILLIAM BLVD 4 Print Stop Menu List 5. Use the appropriate key to select the desired stop information to be transmitted to the buffer or PAS printer. Press Enter . The Printer Check Off List appears. Printer Check Off List 1. Printer on?
2. Printer on line?
3. Paper properly aligned?
4. DIAD connected to printer?
Press ENTER to continue ESCAPE to cancel 104 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Print Printer Check Off List Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 105 Print 6. Press Enter to continue or press Escape 7. Ensure that the printer is online and paper is aligned. 8. Connect the DOI and verify that the correct address is displayed. 9. Press Enter . The Printer Formatting and Transmitting screen appears. to cancel. Formatting and Transmitting The Delivery Record Data For
<121 SIR WILLIAM BLVD >
Press ESCAPE to cancel printing Printer Formatting and Transmitting Screen 10. If there is a problem, press Escape 11. The data will be automatically transmitted to the print buffer or to the Print at Stop (PAS) to cancel printing. unit. When the transmission is complete, the DIAD beeps and displays the Delivery Address screen. 106 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Delivery Link DEL LINK (Main Menu Option 8) UPS Delivery Link (Del Link) is a product that allows the transfer of delivery information from the DIAD to the customers computer within seconds. The software must be on the customers computer and running in order for you to transfer data. Using UPS Delivery Link Follow these steps to transfer information to the customers computer. 1. Notify the customer on arrival at the stop that the UPS Delivery Link software must be running on the computer in order to transfer data. 2. Scan or key enter package information. 3. Obtain and clarify the receivers signature, and press Stop Complete 4. 4. On the DIAD press Big Arrow Up 5. Press 8 (DelLink). The following screen displays the last four stops you entered. The Main Menu appears. Additional stops can be accessed by pressing Little Arrow Up
. 121 LINE TECHNOLOGY SIR WILLIAM BLVD ASEANA Rm 502 Flr 5
-----------------------------------Stp #
GALLOW ISLAND 1 ISLE CREEK 2 UNIVERSITY CENTRAL S 3 SIR WILLIAM BLVD 4 Print Stop Menu List 6. Highlight the stop to be transferred to the customers computer and press Enter. The DelLink Check Off List displays. Del Link Check Off List 1. DIAD connected to DOI?
2. Correct Address?
<LINE TECHNOLOGY >
<121 SIR WILLIAM BLVD >
Press ENTER to continue ESCAPE to cancel Del Link Check Off List Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 107 Delivery Link 7. Verify that the UPS Delivery Link computer program is on the Main Menu and the computer monitor displays: DIAD Communications: Enabled. 8. Place the DIAD Optical Interface (DOI) in the correct position on the DIAD. Be sure to align the optical interface on the DIAD with the DOI. The DOI has to be a clip style DOI with DIAD III. Verify that the monitor displays: Establishing connection with DIAD. Please continue with DIAD entry... 9. Press Enter . The following screen displays. Del Link Check Off List 1. DIAD connected to DOI?
2. Correct Address?
<LINE TECHNOLOGY >
<121 Establishing Link w/DOI BLVD >
Press ENTER to continue ESCAPE to cancel Del Link Check Off List With Establishing Link Pop-Up 10. The DIAD beeps and returns to the DIAD Main Menu when it is finished transferring information to the computer. Alert Screen If data transfer fails, the following screen will appear:
Del Link Check Off List 1. DIAD connected to DOI?
2. Correct Address?
<LINE TECHNOL No Link - Retry or Bring >
<121 3rd Copy Tomorrow BLVD >
Press ENTER to continue ESCAPE to cancel Del Link Check Off List with No Link Pop-Up 1. Check for proper alignment of the DIAD and the DOI. 2. Verify that the computer monitor displays: Establishing connection with DIAD. Please continue with DIAD entry... 3. If successful transfer cannot be made:
You will need to bring a third copy to the stop on the following day. 108 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Delivery Link Notify your supervisor about the data transfer failure and the need for a third copy for the customer. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 109 P.M. Routine DIAD RESTART The DIAD is able to restart after certain recoverable faults. These might include network switch or certain hardware-related items. After a brief delay to restart the system, you can continue to use the DIAD with most of the previous data intact. 1. When the DIAD determines that a recoverable fault has occurred, the DIAD Restart screen displays. DIAD Restarting Unexpected Restart Please Wait.... DIAD Restart Screen 2. The DIAD Restart Screen will show one of the following messages:
Network Switch indicates no radio coverage, switching to cellular network. Unexpected Restart indicates a possible hardware problem. Note: This process takes approximately 30 seconds to complete. 3. After restart occurs, the Acknowledge DIAD Restart screen displays. Restart Completed Unexpected Restart Please Verify Last Information Entered Press BIG UP to Continue Acknowledge DIAD Restart Screen 4. You must acknowledge this screen by pressing Big Arrow Up The DIAD will return to the function that was active prior to the restart. Note: The DIAD will attempt to restart a defined number of times (default is five) during the day. After reaching that defined number, the DIAD will go to Basecom without any additional restart attempts. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 111 P.M. Routine If a DIAD restart occurs while you are in the middle of a stop (prior to pressing Stop Complete), the last line of data must be re-entered. The DIAD will restart and return to the Delivery Address screen. You must go to the screen you were working on prior to the restart and key enter the last line of information. You should report any DIAD restarts to the center team at the end of the day. EXCEPTION REPORTING DIAD Drivers On Next Day Air and International or 2nd Day A.M. (Commercial) packages, phone in these exception types to the CSC (or center) within 30 minutes. Misloads not delivered. Bad address (NSS, NSP, NSN, Moved, etc.). Damages. Off area (out of service area, out of territory). Delivered after committed time. No delivery attempt. Not delivered. Non-DIAD Drivers Phone in exceptions on all tracked packages to the CSC or center. 112 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved P.M. Routine RECORDING ON THE PAPER DELIVERY RECORD If you are recording on a Delivery Information Record due to a DIAD failure, report the failure to your center and request a replacement DIAD. When recording on paper, keep in mind that tracking information must be phoned in to the CSC to meet the transmission-time commitments. When you phone in, provide the CSC (or the center) with:
Your name. SLIC number. Package tracking number. Shipper number (required only if a standard label is used instead of a 1Z label). Last name of the receiver. Time of delivery. The code number on the Delivery Information Record when reporting non-deliveries. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 113 P.M. Routine QUICK REFERENCE P.M. ROUTINE P.M. Routine 1. Press 5 (Statistics) from the Main Menu. 2. Press 2 (Inside Bldg) from the Statistics Card Menu. Enter the return-to-building time and wash information. Verify or enter totals for:
Recovery
High Value
Waybills 3. Press 9 (Vehicles) on the Statistics Card Menu. Enter the ending mileage. Record fuel and oil as well as couple/uncouple of TP-60 trailers. 4. At the centers turn-in area, press 8 (Turn In) on the Statistics Card Menu. The DIAD will automatically total the amounts entered and post them against the amount due on the right side of the screen. When the turn-in is complete, the amount over/short should be
$0.00. 5. Scan the daily turn-in envelope. 6. Press Signature -
Enter the number of currency envelopes to be turned in and press Enter
. 7. Sign the signature pad and press Signature -
8. Press Big Arrow Up 9. Select Soft key beneath StpDIAD from the Statistics Card Menu. Confirm the stop again. process. The DIAD is now in Basecom. 10. Place the DIAD in your assigned slot in the base station. 114 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved P.M. Routine Turn-In Summary Screen At the end of the day, when you are ready to turn in the C.O.D. amounts collected, use the following screen to enter the appropriate denominations.
| Cash Recd 12.34 Currency 12.00 |-Vouchers 0.00 Coins .34 |-M/O 0.00
|=Cash Due 12.34
|Currency 12.00
|Coins 0.34
|Over/Short 0.00 Edit NoBarCd Turn-In Summary Screen When the turn-in is complete, the amount over/short should be $0.00. Scanning a Daily Turn-In Envelope 1. Press 8 (Turn In) from the Statistics Card Menu. The Turn-In Summary screen will display. 2. From the Turn-In Summary screen, press scan. The DIAD will accept up to five bar coded turn-in envelopes. If the scan fails, this screen will appear:
* Bar Code Entry *
* Please Enter Entire Barcode *
*Msg->Scan Failed or Not Ready *
Bar Code Entry Screen with Message 3. Manually key enter the bar code number exactly as it appears on the turn-in envelope. Note: If you are unable to scan or key enter the bar code, press Void. Then use Soft key to select NoBarCd. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 115 P.M. Routine Turn-In Signature Screen The total tags and checks displayed on the Turn-In Signature screen must be reconciled to the physical documents enclosed in your daily turn-in envelope. 1. Press Signature -
The Turn-In Signature screen will appear. Tot Tags: 1 Cash Turn-In: 12.34 Tot Checks: 0 Amt Ov/Sht: 0.00 W. Kong Driver Signature Cash Env 1 Ovrride Turn-In Signature Screen 2. Count the number of C.O.D. tags and the total number of checks collected. 3. Verify that the number of tags and total number of checks counted matches the Turn-In Signature screen. 4. If a discrepancy exists, utilize the Review C.O.D. screen to make appropriate corrections in the DIAD. 5. Enter the number of currency envelopes, then press Enter . 6. Sign your name on the signature pad and press Signature -
. (The Signature Clarification screen will not appear.) 116 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved P.M. Routine DIAD III Maintenance While the DIAD III is designed to be rugged and resistant to damage, it is still a sensitive piece of electronic equipment.
Use only the stylus marked DIAD III ONLY when obtaining a customer or turn in signature. Using any other object will damage the display screen.
Special care needs to be taken to protect the display from scratches.
The DIAD III is equipped with a handle, which retracts when not in use.
The DIAD III should be visually inspected for any cracks or broken or missing parts. If any faults are found, the unity should be returned for repair. The rubber feet located on the bottom of the unit should also be inspected for wear.
The battery compartment should be checked to ensure that the holding screw is in the fully locked position. The DIAD III should be cleaned twice per week (or as needed) with a towel from the DIAD cleaning station. To keep the unit in good working order, it is crucial that all electrical contacts, optical windows, and other critical areas be kept clean and free of debris. Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 117 Soft Key Function Definitions Soft key Function Definitions The following table lists all DIAD III functions that can be selected by the five Soft key and gives a definition for each. Most of these functions are identical to the function of the same name in DIAD II. Only the method of selection is different. Function Designation Center Check COD COP Counter Deliver Soft key Functions Function Definition On Road Call Screen, indicates that a breakdown was at the center. Displays COD Calculation screen if that screen is not already displayed. In COD Calculation Screen indicates to DIAD that C.O.D. entry was paid by check. Indicates to the DIAD that money is due on the current delivery package. DIAD then prompts for amount due. Indicates to the DIAD that money is due on the current pickup package. DIAD then prompts for amount due. In verify driver information screen, indicates when DIAD is being used at customer counter. Displays driver release locations along with signed delivery notice, left at, and release number data. Driver In verify driver information screen, indicates when a driver uses the DIAD. Dup Copies previous entry into Shipper Number and Street Number fields. Also indicates that stop is a duplicate stop in Room field. Dup/Com Indicates that Left At stop is commercial, and indicate that stop is a duplicate stop. Dup/Res Indicates that Left At stop is residential, and indicate that stop is a duplicate stop. Edit Displays information on a stop that has already been completed, or allows editing of package detail information. Intelchk Displays International Checklist Screen. LA/Com Indicates that Left At address is commercial. LA/Res Indicates that Left At address is residential. Left At Indicates that a stop is an indirect delivery. After pressing Stop Complete prompts for the location at which delivery was left. DIAD MultChk Allows entry of more than one check for a COD or COP payment. AddStop Allows entry of data manually on an ODS stop. No Indicates a negative response to a question on the display screen. NonDel Displays Non-Delivery Menu to allow selection of the reason for non- delivery. 118 Inc. Copyright 1999 United Parcel Service of America, All Rights Reserved Soft Key Functions Definitions Function Designation NonPU Ovrride Soft key Functions Function Definition Displays Non-Pickup Menu to allow selection of the reason for non-pickup. Allows entry of address information that is not contained in DIAD Loop Detail database. Also used to enter multiple checks on COD Calculation screen and accesses Paper record screen from Shipper Number field.
+Paper Displays Paper record Screen when selected from Shipper Number field. PreComm Allows entry of information on car load conditions and misloaded packages. PreRec Rad Off Rad On Road Ship#<6 Temporarily stores stop/package information in DIAD for later retrieval. Disables radio transmitter. Enables radio transmitter. On Road Call Screen, indicates that a breakdown was on the road. Used when shipper number is less than six digits. Places a / in last digit position and allows DIAD to process shipper number. SplCnts Displays Special Counts Screen for input of ARS, Special 1, 2, A, and B counts. StpDIAD Allows the user to stop the DIAD at the end of the day. Verify Yes
Displays Driver Verification screen. Indicates a positive response to a question on the display screen. Used in addresses, return addresses, and text messages. Used in street numbers when the address is a fraction (e.g. 123 York Rd.). Copyright 1999 United Parcel Service of America, Inc. All Rights Reserved. 119
| 1 | Reference original Exhibit 8 User Manual | Users Manual | 1.43 MiB | June 08 2002 / February 10 2002 |
APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 INSTRUCTION MANUAL A preliminary draft copy of the Users Manual follows. RF exposure information is located in section 1.3. EXHIBIT 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 D15 Developer Guide 1st draft 1. Introduction Product description The D15 model Main application SAR Requirements. 2. Installation Mechanical description Connections 3. Pin description & main Functionality Pin description of connectors per model Different communication & application 4. Modes of Operation On/Off process include time diagram Voice connection Full flow control data call Soft GSM Operation 5. Design Consideration Power supply Antenna Data level (VOH, VOL) Flex cable & external SIM Connector Environmental 6 Testing & service How to test a unit in a voice call How to test a unit in a data call How to test a unit in a soft GSM call How to test RF features Desense test 7. Appendix 1st. Specification 2nd. A list of AT command 3rd. Desense test 1 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 1. Introduction 1.1 Product Specification See in Appendix bellow. To add a note thal all the Data/Audio/SIM signals are compatible with D10 30 pin FC User Device User Device D10 D15 3 lines removed from each side 36 pin FC 1.2 D15 Models:
D15 DV (DV= Data & Voice) Standard. 2 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 D15 DV Slim D15 DVG Slim (DVG= Data, Voice, GPS) D15 DV Board only
(Vertical version & Horizontal version) 3 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 1.3 SAR Requirements User Operation Do not operate your telephone when a person is within 8 inches (20 centimeters) of the antenna. A person or object within 8 inches (20 centimeters) of the antenna could impair call quality and may cause the phone to operate at a higher power level than necessary and expose that person to RF energy in excess of that established by the FCC RF Exposure Guidelines. IMPORTANT The telephone must be installed in a manner that provides a minimum separation distance of 20 cm or more between the antenna and persons to satisfy FCC RF exposure requirements for mobile transmitting devices. Antenna Installation IMPORTANT:
To comply with the FCC RF exposure limits and satisfy the categorical exclusion requirements for mobile transmitters, the following requirements must be met:
1. A minimum separation distance of 20 cm must be maintained between the antenna and all persons. 2. The transmitter effective radiated power must be less than 3.0 Watts ERP (4.9 Watts or 36.9 dBm EIRP). This requires that the combination of antenna gain and feed line loss does not exceed 16 dBi. 4 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 2. Installation See details in PRD. Configuration 1 with d10 mounting Configuration 1 with narrower mounting Configuration 1 with narrower mounting 5 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Configuration 1 with narrower mounting Configuration 2 Configuration 2 6 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Configuration 2 Configuration 2 7 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 8 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 3. Pin description & main Functionality 3.1 Standard model & Slim model The available functionality in these models are the follow:
Data & Voice (D10 Replacement & Slim) - Connections General Data purposes DSC bus User logic EXT_SIM DSC Audio Data port Power supplies Main PWR RS232 port Main Process. Uart #1 D15 3.1.1 Function available in the user connector 36 pin ZIF VCC input. Full RS232 - 9 pins. External SIM connections. SIM VCC,SIM PD DSC bus. 3.0 to 6Vdc TXD, RXD, RTS,CTS,DSR,DTR,DCD,RI at 5V levels. SIM Clock, SIM reset, SIM I/O, Audio In/Out. Man_Test line. TS line (mobport). TX_EN line. DSC_EN, Downlink, Uplink Motorola proprietary us. Audio out and On/Off in the same pin, audio in Signal and analog ground. Used to detect standard Motorola accessories. Used to turn on the radio. This line is an indication when the radio is transmitting. Note:
1. The Audio Out line is used to send out the detected audio and as a toggle On/Off pin. 9 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 2. The TS line is used to turn On the units by any transaction from Low to high in this pin. 3.1.2 Connector pin out Pin #
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Function TX_EN N.U. N.U. TXD RXD DTR DCD RTS CTS DSR RI Manual_Test Audio In On/Off + Audio Out N.U. SIM _PD SIM _VCC SIM_Reset Pin #
19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Function SIM I/O SIM CLK TS DSC_EN Down Link Up Link Analog Ground Ground Ground Ground Ground VCC VCC VCC VCC NU NU NU 10 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 3.2 D15 with GPS The available functionality in this models are the follow:
Data & Voice + GPS model - Connections GPS Process. GPS (M12) 3V Reg Main Process. Uart #1 D15 Power supplies GPS Ant PWR Main PWR RS232 port GPS purposes General Data purposes DSC bus User logic 1PPS RX Diff EXT_SIM DSC Audio Data port 3.2.1 Function available in the user connector 36 pin ZIF VCC input. Full RS232 - 9 pins. External SIM connections. DSC bus. Audio In/Out. Man_Test line. TS line (mobport). TX_EN line. GPS 3.0 to 6Vdc TXD, RXD, RTS,CTS,DSR,DTR,DCD,RI at 5V levels. SIM Clock, SIM reset, SIM I/O, SIM VCC,SIM PD DSC_EN, Downlink, Uplink Motorola proprietary us. Audio out and On/Off in the same pin, audio in Signal and analog ground. Used to detect standard Motorola accessories. Used to turn on the radio. This line is an indication when the radio is transmitting. TXD & RXD in 3V levels, 1PPS, 11 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 RTCM, Antenna power Note:
1. The Audio Out line is used to send out the detected audio and as a toggle On/Off pin. 2. The TS line is used to turn On the units by any transaction from Low to high in this pin. 3. The GPS is mounted on top of theD15 and receive power from the D15 but it is a stand-alone unit. The GPS is working from 3V and the RXD/TXD lines are working in 3V levels as well. The GPS receiver used is M12 (Motorola). 3.2.2 Pin #
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Connector pin out Function TX_EN GPS RXD (out) GPS TXD (in) TXD RXD DTR DCD RTS CTS DSR RI Manual_Test Audio In On/Off + Audio Out N.U. SIM _PD SIM _VCC SIM_Reset Pin #
19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Function SIM I/O SIM CLK TS DSC_EN Down Link Up Link Analog Ground Ground Ground Ground Ground VCC VCC VCC VCC GPS Antenna Voltage 3/5 Vdc RX for diff. GPS RTCM GPS 1pps 12 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 3.3 D15 in DIN Models (Vertical & Horizontal) The available functionality in this models are the follow:
Data & Voice in DIN configuration- Connections Power supplies Main PWR EXT_SIM DSC Audio Data port User logic White Cap Uart #1 IRDA D15 IRDA (future feature) General Data purposes DSC bus 3.3.1 Function available in the user connector 28 R/A Male header (vertical model) 28 pin Female sockets, receptacle (Horizontal model) VCC input. Full RS232 - 9 pins. External SIM connections. DSC bus. Audio In/Out. Man_Test line. TS line (mobport). TX_EN line. 3.0 to 6Vdc TXD,RXD,RTS,CTS,DSR,DTR,DCD,RI at 5V levels. SIM Clock, SIM reset, SIM I/O, SIM VCC,SIM PD DSC_EN, Downlink, Uplink Motorola proprietary us. Audio out and On/Off in the same pin, audio in Signal and analog ground. Used to detect standard Motorola accessories. Used to turn on the radio. This line is an indication when the radio is transmitting. 13 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 3.3.2 Pin #
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Connector pin out Function EXT. B+ (3.5 to 6V) EXT. B+ (3.5 to 6V) SIM I/O
*SIM_RST SIM VCC (3/5 Volt) SIM PD DTR TS Manual Test IRDA / RS232 Select GND GND RI DCD Function Pin #
NU 15. TX_EN 16. Analog GND 17. Audio Out+ On/Off 18. Audio In (Mic) 19. DSC_EN 20. DSR 21. Down Link 22. Up Link 23. SIM_CLK 24. TXD_U1 25. RXD_U1 26. 27. CTS 28. RTS Note:
1. The Audio Out line is used to send out the detected audio and as a toggle On/Off pin. 2. The TS line is used to turn On the units by any transaction from Low to high in this pin. 4. Modes of Operation 4.1 Turn On/Off the unit. The D15 is powered from a single power supply in the range of 3.0 to 6.0 Vdc. The unit will not power up automatically by connecting the power and there are two ways to turn the unit On. 4.1.1 Turn On/Off the unit using the ON/OFF pin. The On/Off pin (pin no 14 at the ZIF connector & pin no 18 at the DIN connector) is used as a toggel input to turn On and Off the unit. Any drop to ground in this pin will change the status. To verify that the unit is On or Off you have to check the DSC_EN line, If it is high the unit is On If it is low the unit is Off. 14 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 The timming for this process are the follow:
Turn On the unit using the ON/OFF pin Turn On and Off the unit using the ON/OFF pin 15 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 4.1.2 Turn On the unit using the TS pin. The main used of the TS line is for units connected to a mobile device in witch the current consuption is not the main consern. The TS line is used to turn On the unit. This line cant turn Off the unit. When this line is rised up it will turn On the unit. This line is used for example to turn On the unit when power is connected to the unit. (Like Ignition line in a car kit). Be aware that if you keep this line high all the time the unit will not go to Sleep mode (current save mode), So it is recommended to turn On the unit and than drop this line. 16 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Turn On the unit using the TS line 17 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 4.2 Data connectivity. To clarify the Data connectivity and the direction of the signal see the follow diagram:
All the signals in the user connector are 0 to 5V. When the control lines (RTS, DTR, DCD, CTS, DSR, RI) active is low (0V) and unactive is high (5V). User connector
(ZIF 36 pin) 4 6 8 5 7 9 10 11 EXT_TXD EXT_DTR EXT_RTS EXT_RXD EXT_DCD EXT_CTS EXT_DSR EXT_RI TXD DTR RTS RXD DCD CTS DSR RI D15 processor 18 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 User connector 28 pin DIN 25 7 28 26 14 27 21 13 EXT_TXD EXT_DTR EXT_RTS EXT_RXD EXT_DCD EXT_CTS EXT_DSR EXT_RI TXD DTR RTS RXD DCD CTS DSR RI D15 processor There are two modes to use the Data port:
- SoftGSM mode. This mode is for computer aplication in witch an application SW SoftGSM is use. This alowed the D15 to work with V42.bis (data compression), transfer fax and SMS.
- RS232 full flow control. This is the defaul setting for the D15. In this mode we can transfer data and SMS using a full flow control (HW flow control), Xon/Xoff or non flow control. There is now FAX capability in this mode. 19 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 4.2.1 Using the SoftGSM. 4.2.1.1 SoftGSM Selection The selection of SoftGSM is done by Hardware in the user application. In order to switch to this mode the user need to connect pulldown resistors of 22Kohm in the Downlink line (pin no23 in the zif connector or pin no22 in the 28 pin) and the DCS_EN line (pin no22 in the zif connector or pin no20 in the 28 pin). In this mode the necessary lines are: TXD, RXD. An example for the circuitry to add the pulldown resistor can be seen in Pharagraph ??? EV_board design. 4.2.1.2 File / Fax / SMS transfer in SoftGSM mode. To Transfer a file in softGsm you need to:
1. connect the RX/TX lines of the D15 a a comm port of the computer. (the levels should be converted to RS232 or use a EV board or equivqlent). 2. Run the SoftGsm Application in the computer. 3. The SoftGsm program will open a phone tools application. 4. Use the phone application to send/Receive file/Fax/SMS . 20 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 The activity of the required lines and timming for file transfer using SoftGsm can be seen in the following plot:
Sending / Receiving files in SoftGsm 21 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 The activity of the required lines and timming for Fax transfer using SoftGsm can be seen in the following plot:
Sending / Receiving Fax in SoftGsm The activity of the required lines and timming for SMS transfer using SoftGsm can be seen in the following plot:
22 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Sending / Receiving SMS PDU mode in SoftGsm 4.2.1.4 Sending / Receiving SMS block mode. TBD 23 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 4.2.2 Using RS232. 4.2.2.1 RS232 Selection The RS232 is the default setting in the D15 and no HW selection is needed. The RS232 can use 3 different modes of setting to the DTE device:
HW (Hardware) flow control all RS232 lines are used (DTR, DSR, RTS, CTS, TXD, RXD, DCD, RI, GND). None flow control DTR, DSR, TXD, RXD, DCD, RI, GND are required. Xon / Xoff flow control DTR, DSR, TXD, RXD, DCD, RI, GND are required. 4.2.2.2 work with RS232 with "sleep mode"
If the D15 will have no accessories and the unit is camped the D15 will go to a "sleep mode" (current save mode). During this period of time the RS232 is not responding to any command from the DTE device(Uart is not activated).In order to make the unit to wake up when the DTE will like to communicate with the radio the user have two options:
1. Activate the RTS During all the DTE/DCE dialog. (Internaly the TS line will be activated). After the communication disable the RTS in order to go back to sleep mode. 2. Activate the TS During all the DTE/DCE dialog. After the communication disable the TS in order to go back to sleep mode. 24 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 4.2.2.3 File transfer in RS232 mode. To Transfer a file in RS232 you need to:
1. connect the relevant lines depend on the mode to a comm port of the computer.(the levels should be converted to RS232 or use a EV board or equivqlent). 2. Run Hyper terminal application or equivalent in the computer. (in the final application it will be the user program). 3. Select the flow control / Comm and baud rate. 4. Select the activity send/Receive file/Fax/SMS . The diling process / signalizationn can be seen in the following diagrams:
Receiving a ring. 25 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 The activity of the required lines and timming for file transfer using RS232 HW flow control can be seen in the following plot:
Sending a file in HW flow control. 26 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Receiving a file in HW flow control 27 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Sending a SMS in PDU mode HW flow control. Step 1 preparing the data to be sent:
28 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Step 2: inserting the SMS message:
29 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Step 3: Sending the SMS:
30 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Receiving a SMS in PDU mode HW flow control. 31 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 4.1.2.1 Transfer files using Xon/Xoff setting. Sending a file n Xon / Xoff 32 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Receiving a file in Xon / Xoff 33 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 4.1.2.2 Transfer files using none setting. Sendng a file in none mode 34 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Receiving a file in none mode 4.1.2.2 Sending/ Receiving SMS block mode. TBD 35 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 4.3 Voice connectivity. The D15 is an OEM Data & Voice module. The voice connectivity can be done in two main channels analoge voice, Digital voice. 4.3.1 Digital voice:
The Digital voice is done using the Motorola DCS bus. This bus is an Motorola Propriretry bus and details can be received after an agreement. General connections:
User DSC Drivers +
Audio Drivers DCS_EN DownLink Uplink D15 In case that the D15 is connected to a standard Motorola Car Kit the TS line should be connected to VCC in order to turn On the unit using the Ignition line. 36 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 4.3.2 Analog Audio. The D15 is driving out the analog audio detected by the radio. The D15 is not including any audio drivers. The user have to include the audio drivers in is application. An example for audio drivers can be seen in the EV board appendix ??. The D15 can provide the analog audio in two ways:
- Analog audio to by drived to an Headset Default.
- Analog audio with Echo canceller activated for Hands free applications. When an Headset is used in the user application than audio drivers for the headset are needed. When an external Speaker and Microphone are used drivers for them are required and activation of Echo canceller in the D15 DSP is required. To activate the Echo canceller you need to type an AT command in the Data port. ATs96=1 will activate the Echo canceller. ATS96=0 will disable the Echo canceller. The block diagram for the required drivers are shown below, But detailled example of drivers design you can see the Evaluation board design, Pharagraph ???. 37 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 SPKR MIC Headset 12V Hands Free Selection A1 Hands Free Selection A2 VCC D15 Audio out Audio In Analog GND VCC REF Vref
(for Audio amp) Hands Free Selection via ATS96 command. The requirements from the drivers and audio devices are the follow:
Microphone impedance:
S/N ratio Gain from headset to D15 (A2) Frequency response
(including microphone) D15 input impedance TX Distortion Speakerphone Load S/N Gain from D15 to Headset (A1) Frequency response
(including SPKR) D15 output impedance Distortion Typical 700W Minimum 35dB 45 49 dB
-11 to +1 dB 300 to 3400Hz. 10KW Maximum 5%. 25 to 39W. Minimum 35dB
-13 to 9 dB
-10 to +1 dB 300 to 3400Hz.
<1KW Maximum 5%. 38 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 The Audio route for the different devices is descrived in the following table:
Configuration Setup and aAudio Routing in D15 1. HF Refer to External Speaker & Microphone connected. 2. DHFA refers to External Car kit. 3. Correct setup are in bold letters. Configuration Setup Off hook handset
(overrides all other conditions) On hook handset, or absence of handset:
- HF + HF was selected by AT command
- DHFA
- Headset + HF was not selected by AT command Headset + HF was selected by AT command HF + HF was not selected by AT command Audio Route to Handset.
- HF external Speaker with Echo cancelling
HF External Speaker,W/O Echo cancelling
- DHFA Speaker
Headset with Echo Cancelling
- Headset W/O Echo Cancelling 39 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 5. Design Consideration 5.1 Power supply considerations. Current requirements in each mode. 5.2 Audio considerations.to refer to EV board chepter in appendix.Car Kit connectionsl. 5.3 Data port considerations & Levels. 5.4 SIM card considarations. 5.5 ESD considerations. 5.6 Antenna 5.7 Software 5.8 Mechanical 5.1 Power supply consideration. 5.1.1 Power Supply losses. The D15 is specified to operate from 3.0V to 6.0V. In order to be able to work in the lowest battery values it is important to verify the losses in the power supplies lines, Flat cable and in the user PCB. The D15 is a GSM phone that transmits in pulses of about 0.5mS any 4mS. The Peak current is about 1.5A. The VCC line will drop down in the TX periods:
Transmit Periods TX TX TX VCC In order to minimize the D it is recommended to use a short Flat cable as possible and to put a 1000uF capacitor (or maximum possible) in the D15 VCC input. 5.1.2 Current consumption in D15:
In order to design the power supply correctly you need to take in account the current consumption of the D15 in the different 40 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 modes. Mode D15 with no accessory when no call is in process Current consumption
<11mA Typical 10mA. D15 with no accessory but TS or RTS are ON
< 50mA. D15 during searching time
<180mA typical average 80mA. D15 with DSC bus accessory(like Handset) when no call is in process D15 during a call in maximum power level D15 during a call in GSM power level
#10 (for Example) Typical 40 mA.
<1.5A Peak, Average 300mA.
<0.7A Peak, Average 175mA 41 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 5.1.3 How / When to make the unit to wakeup. If the D15 will have no accessories and the unit is camped the D15 will go to a "sleep mode" (current save mode). During this period of time the RS232 is not responding to any command from the DTE device.In order to make the unit to wake up when the DTE will like to communicate with the radio the user have two options:
1. Activate the RTS During all the DTE/DCE dialog. (Internaly the TS line will be activated). After the communication disable the RTS in order to go back to sleep mode. 2. Activate the TS During all the DTE/DCE dialog. After the communication disable the TS in order to go back to sleep mode. Note: If the RTS or TS line will be active all the time the unit will not switch to Sleep mode and the avarage current consumption without a call will be arround 50mA. Timing diagrams should be added. - TBD 5.2 Audio circuits consideration. The D15 is able to make a voice call as well as Data calls. In voice calls the audio can be routed in a few channels:
Digital audio chanel - Audio is sent via the DSC bus. Analog audio channel - Drived externaly to audio devices. Analog audio channel in Hands free mode - D15 sens the audio out with the Echo canceling ON in the DSP, External drivers are required. The Selection between each one of the channels can be done according to the table XX in paragraph 4.3.2. 42 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 5.2.1 Digital audio. In case of digital audio channel a DCS drives is in used. The consideration that should be taken in this case is to be aware of the present of the hook switch. The hook switch will destinguish if the handset is In/Out of use. There are two DSC bus accessories for audio defined for the D15:
External Handset. DHFA - Car Kit for Hands Free. 5.2.2 Analog Audio without Handsfree. The D15 will drive the audio out/in in order to allowed a voice call. In order to connect an Headset it is needed to amplified the speaker and microphone channels. An example for these drivers can be seen in Apendix ?? EV board. Other point to be taken in consideration is the Buzz noise existing in GSM phones due to the transmission rate (217Hz).In order to minimize this noise the D15 have a separate ground for the analog circuits. Customer side D15 Analog Circuits Analog Ground Digital Ground PS Digital Ground Logic Circuits 43 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 The main problem causing the Buzz is drops in the Ground line because the peak current during TX mode. In order to minimize the Buzz the following acts should be done:
- Use short Flat cable.
- Connect the analog ground from the D15 to all the analog circuits in the customer application without connecting them to the power supply ground.
- all the capacitors to ground in the audio circuits should be connected to the analog ground.
- Any reference voltage that may be used should have the external capacitor connected to the analog ground. 5.2.3 Analog Audio with Handsfree The audio In/Out from the D15 for analog Handsfree are the same as for non Handsfree.All the consideration from Paragraph 5.2.2 are applicable for this mode too. The additional consideration in this case is to switch the D15 DSP to Echo cancelling mode. In oreder to switch to handsfree mode use the RS232 port by sending a switch command. ATS96=1 ATS96=0 Echo canceller is activate. (Handsfree) Echo canceller is disabled. (headset - Default) 44 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 5.3 Data port considerations. 5.3.1 Data levels. The D15 data lines are operating in 0 to 5V logic. All the In/Out signals are bufferd by an MC74VHCT244 buffer. DTR, DSR, RTS, CTS, DCD lines are "1" (active) in 0V and "0"
(inactive) in 5V. The signal treshoulds are:
Vih 2.0V min. Vil 0.8V max. Voh 4.4V min. @ 50uA or 3.8V min. @ 8mA. Vol 0.1 max. @ 50uA or 0.44V @ 8mA. 5.3.2 Select the data mode:
The D15 can support two different modes of operation:
SoftGsm - For PC applications. RS232 full flow control - General applications. The RS232 is the default mode and no action is needed to switch to this mode. The SoftGsm require hardware connection to two lines. Down link pin should be connected via 22KOhm to ground. DSC_EN pin should be connected via 22KOhm to ground. 45 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 5.4 SIM lines consideration. The SIM card can be used in 3 different ways: Internaly in the D15, Externaly by connecting a socket in the customer application and remotly via the DCS bus. In case of externaly connection the customer concern should be for Full Type Approval that may require submittion for testing in case that the SIM lines will be longer than 10cm. This Paragraph should be completed. 5.5 ESD consideration - TBD 5.6 Antenna - To take from D10 manual. 5.7 Software - TBD 5.8 Mechanical - TBD 7. Appendix 7.1 Specifications Physical Form factor:
Size:
Mounting:
Weight:
PCMCIA type III, no PCMCIA connector d15 DV Standard: 53.92x85.61x10.4mm
(see drawings in this spec) d15 DV Slim: 44.28x88.45x10.4mm d15 DVG with GPS: 44.74x88.45x17.6mm d15 DV DIN: 40x80.2x7.5 mm Four 2.43mm holes provided on non DIN models D15 DV Standard: 39g D15 DV Slim: 35.5g 46 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Volume:
Housing material:
Interface connector:
RF output connector:
Environmenta l Operational temperature:
Storage temperature:
Shock:
Vibration:
Performance Operating systems Voltage:
Current:
Power out:
D15 DVG with GPS: 49g D15 DV DIN: 22g D15 DV Standard: cc D15 DV Slim: cc D15 DVG with GPS: cc D15 DV DIN: cc Plastic housing PC/ABS d15 DV Standard / Slim/
DVG:
d15 DV Vertical Board Only:
d15 DV Horizontal Board Only:
36 pin ZIF socket @
0.5mm pitch ELCO #04-6240-036-800 28 pin dual in line Header @1.27 pitch
(SAMTEC # FTSH-114 -01-
L-DH) 28 pin dual in line pin socket @1.27 pitch SAMTEC # CLP-114-02-L-D) MMCX Jack (female) 50W GSM and GPS Mating connectors Plug (Male) Coax Huber-Shuhner Johnson Components RG178 11-MMCX-50-1-1 135-3302-001 RG316 11-MMCX-50-2-3 135-3403-001
-30 to +60 degrees C
-40 to +85 degrees C 20 gs with 11 millisecond duration, 20 impacts in three mutually perpendicular planes IS-19: 1.5g acceleration, 5 to 500 Hz @ 0.1 octave/minute in three mutually perpendicular planes GSM 900MHz, DCS 1800MHz, PCS 1900MHz. 3.0 to 6V 10 mA Stand by 150uA off current 300mA avg. in call at power level 5 1.2 A peak @ 217 Hz at power level 5 GSM Power levels #19 to 5, 5dBm to 33dBm per ETSI. DCS Power levels # 15 to 0, 0dBm to 30 dBm per 47 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 SIM Card Reader:
Interface:
ETSI. PCS Power levels # 15 to 0, 0 dBm to 30 dBm per FCC. Options: 1. Internal - chip SIM CR 3/5V SIM 2. External - Local interface 3/5 SIM 3. External - Remote interface (DSC interface) 5V only Options 1. 9 pin RS232 Serial Asynchronous full flow control , 5V logic level 2. 4 pin RS232 Serial Asynchronous using SoftGsm SW for PC applications, 5V logic levels. 3. Motorola Proprietary DSC Bus 4. IRDA communication In DIN models only. Host Protocol: AT commands including GSM 07.07 and GSM 07.05
(see Developers manual for specific AT commands supported. 48 Exhibit 8 APPLICANT: MOTOROLA, INC. FCC ID: IHDT6AC1 Data:
PC FAX:
SMS:
Voice Call:
Audio:
GPS:
Transparent/Non transparent up to 14.400 bps.
- V.42 bis when using SoftGSM only. Class 1,2 group 3 when using SoftGSM only Send and receive (PDU and block mode per GSM 07.05) Supported I/O with external H/SET Analog Full duplex I/O on interface connector Digital Motorola Proprietary DSC Bus Independent GPS receiver on GPS model only GPS (TXD, RXD, 1PPS, RTCM, Antenna Voltage) Functions are available on the ZIF and DIN header/socket connector at 3V logic levels. 1. 12 parallel channel 2. L1 1574,42 MHz 3. Code plus carrier tracking (carrier aided tracking) 4. Positional accuracy: 100 meters 2dRMS with SA as per DoD specifications, less than 25 meters SEP without SA Additional specifications available on request 49 Exhibit 8
| frequency | equipment class | purpose | ||
|---|---|---|---|---|
| 1 | 2002-10-02 | 1850.2 ~ 1909.8 | PCT - PCS Licensed Transmitter worn on body | Original Equipment |
| app s | Applicant Information | |||||
|---|---|---|---|---|---|---|
| 1 | Effective |
2002-10-02
|
||||
| 1 | Applicant's complete, legal business name |
Motorola Solutions, Inc.
|
||||
| 1 | FCC Registration Number (FRN) |
0003778479
|
||||
| 1 | Physical Address |
8000 West Sunrise Blvd
|
||||
| 1 |
Ft Lauderdale, Florida 33322
|
|||||
| 1 |
United States
|
|||||
| app s | TCB Information | |||||
| n/a | ||||||
| app s | FCC ID | |||||
| 1 | Grantee Code |
AZ4
|
||||
| 1 | Equipment Product Code |
89FT7002
|
||||
| app s | Person at the applicant's address to receive grant or for contact | |||||
| 1 | Name |
D****** Z****
|
||||
| 1 | Title |
Regulatory Compliance Manager
|
||||
| 1 | Telephone Number |
95472********
|
||||
| 1 | Fax Number |
--********
|
||||
| 1 |
d******@motorolasolutions.com
|
|||||
| app s | Technical Contact | |||||
| 1 | Firm Name |
Spectrum Technology, Inc.
|
||||
| 1 | Name |
R******** A****** M********
|
||||
| 1 | Physical Address |
209 Dayton Street
|
||||
| 1 |
Edmonds, Washington 98020
|
|||||
| 1 |
United States
|
|||||
| 1 | Telephone Number |
425 7********
|
||||
| 1 | Fax Number |
425 4********
|
||||
| 1 |
r******@spectrumti.com
|
|||||
| app s | Non Technical Contact | |||||
| 1 | Firm Name |
Spectrum Technology, Inc.
|
||||
| 1 | Name |
R****** A**** M********
|
||||
| 1 | Physical Address |
2098 Dayton Street
|
||||
| 1 |
Edmonds, Washington 98020
|
|||||
| 1 |
United States
|
|||||
| 1 | Telephone Number |
425 7********
|
||||
| 1 | Fax Number |
425 4********
|
||||
| 1 |
r******@spectrumti.com
|
|||||
| app s | Confidentiality (long or short term) | |||||
| 1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
| if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
| app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
| 1 | Is this application for software defined/cognitive radio authorization? | No | ||||
| 1 | Equipment Class | PCT - PCS Licensed Transmitter worn on body | ||||
| 1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Handheld or Belt mounted data terminal with two Sp | ||||
| 1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
| 1 | Modular Equipment Type | Does not apply | ||||
| 1 | Purpose / Application is for | Original Equipment | ||||
| 1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
| 1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
| 1 | Grant Comments | SAR compliance for body-worn operating configurations is limited to the specific belt-clips/holsters/accessories tested for this filing. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. Highest SAR value reported is .3 W/kg for body worn use. | ||||
| 1 | Is there an equipment authorization waiver associated with this application? | No | ||||
| 1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
| app s | Test Firm Name and Contact Information | |||||
| 1 | Firm Name |
Spectrum Technology Inc.
|
||||
| 1 | Name |
R******** M******
|
||||
| 1 | Telephone Number |
425-7********
|
||||
| 1 | Fax Number |
425-7********
|
||||
| 1 |
m******@spectrumti.com
|
|||||
| Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 1 | 1 | 24E | 1850.20000000 | 1909.80000000 | 0.9800000 | 0.1000000000 ppm | 250KGXW | ||||||||||||||||||||||||||||||||||
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC