USER MANUAL 4G terminal BROADBAND Usage precautions To ensure a safe and correct operation, please read this user manual and all precau-
tions carefully before using the terminal. Once the terminal is installed and in use, make sure to maintain a minimum distance of 20 cm from the device. Should a dysfunctional error occur, turn off and unplug the terminal from the power sup-
ply immediately. This manual must be kept with the products end user. It must be transferred with the pro-
duct if the terminal is passed on to a new user. The available functions may vary depending on the terminal, the software version, or the telephone service provider. MVG Industries cannot be held responsible for any performance problems or incompat-
ibility issues resulting from user modifica-
tions to the operating system or the set-
tings. Any attempt to customize the operat-
ing system may cause your terminal to mal-
function. Conventions used in this manual Please familiarize yourself with the symbols used in these operating instructions before set-
ting up your terminal. MVG INDUSTRIES User Manual MUT.269.1.17.SATB.B Notice Copyright 2017 by MVG Industries. All rights reserved. No part of this doc-
ument may be reproduced or distribut-
ed, in any form or by any method, whether electronic or mechanical, in-
cluding photocopying, recording or sav-
ing to any information storage or re-
trieval system, without written authori-
zation from MVG Industries, 17 avenue de Norvge, 91953 Courtaboeuf, France. Trademarks All product names and brands mentioned in this document are trademarks or brand names owned by their respective holders. Conditions In order to improve the design, reliability or operating functions of its products, MVG Industries reserves the right to modify any of the items described in this document without notice. SYMBOL DESCRIPTION Remarks, user tips or additional infor-
mation. Situation likely to damage your terminal. CONTACT Telephone: +33(0) 1 69 29 02 47 Fax: +33(0) 1 69 29 02 27 Web: www.neptulink.com Email: contact@neptulink.com 2 FCC statement EN This device complies with Part 15 of the FCC Rules. Operation is subject to the fol-
lowing two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference re-
ceived, that may cause undesired operation. NOTE:
interference including The grantee is not responsible for any changes or modifications not expressly approved by the party responsible for com-
pliance. Such modifications could void the users authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harm-
ful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer-
ence to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful in-
terference to radio or television reception, which can be determined by turning the equipment off and on, the user is encour-
aged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equip-
ment and receiver. Connect the equipment into an outlet on a circuit different from that to which the re-
ceiver is connected. Consult the dealer or an experienced ra-
dio/TV technician for help. 3 Contents TECHNICAL FEATURES PACK PACK CONTENTS DESCRIPTION OF THE TERMINAL View of the interface with covers in position View of the interface with covers removed PREREQUISITES Required SIM configuration GETTING STARTED Inserting the SIM card Removing the SIM card Electrical connections Standard power connection PoE connection Switching off the terminal Configuring the terminal 4G configuration Unblock SIM card Advanced configuration Wi-Fi CONFIGURATION Connecting to a Wi-Fi network Disconnecting from a Wi-Fi network Editing a Wi-Fi connection Deleting a Wi-Fi connection Wi-Fi ACCESS POINT CONFIGURATION Connecting to the access point Editing the access point UPDATING THE TERMINAL Manual updates Remote updates NETWORK CONFIGURATION Changing IP address configuration Configure DHCP server CONFIGURING THE MODEM Changing the modem configuration OTHER Rebooting the terminal Resetting to factory defaults Change language setting TROUBLESHOOTING AND FAQ APPENDIX CONFIGURING YOUR COMPUTER FOR DHCP CONTACTING TECHNICAL SUPPORT 4 05 06 06 06 06 06 07 07 07 07 08 08 09 09 10 10 11 12 13 13 13 14 14 14 15 15 15 16 16 16 17 17 17 18 18 18 18 18 18 19 20 20 21 Technical features EN TRANSMITTER - RECEIVER Frequency bands Distance from transmitter1 Antenna gain System weight System dimensions SIM type (Dual SIM) POWER SUPPLY FEATURES Power supply Power consumption AMBIENT CONDITIONS Operating temperature Storage temperature IP protection INTERFACES Data link LTE with MIMO diversity:
UMTS (WCDMA), HSDPA, HSUPA, DC-HSPA+ with diversity:
Band 1 (2100 MHz) Band 2 (1900 MHz) Band 3 (1800 MHz) Band 4 (AWS) Band 5 (850 MHz) Band 8 (900 MHz) Band 1 (2100 MHz) Band 2 (1900 MHz) Band 3 (1800 MHz) Band 4 (AWS) Band 5 (850 MHz) Band 7 (2600 MHz) Band 12 (700a) Band 13 (700c) Band 20 (800DD) Band 25 (1900+) Band 26 (850+) Band 29 (700d) Band 41 (TD2500) Up to 20 NM 2 dBi ( 1dB) 3.5 Kg 750 x 225 x 83 mm Mini SIM (a Micro SIM or Nano SIM may be used with a Mini SIM adapter)
- By cable: 12 VDC to 24 VDC
- By passive PoE: 24 VDC
- Start: 15 W
- Operation: 12 W (max)
-20C to +60C
-40C to +85C IP66 Ethernet Port and Wi-Fi 2.4 GHz 802.11b/g/n PIN code and APN configuration Via web interface
(1) The actual distance will depend on your telecommunications service provider 5 Pack Pack contents The pack contains the following items:
4G terminal. 2- and 9-point terminal blocks. User guide. If any of these items is incorrect, missing or damaged, please contact MVG Industries or your retailer. Please retain the packaging for future use, should you need to return the product for repair. Accessories other than those provided may not be compatible with your termi-
nal. Description of the terminal For best performance, the system must be placed vertically (vent at bottom). VIEW OF THE INTERFACE WITH COVERS IN POSITION VIEW OF THE INTERFACE WITH COVERS REMOVED 6 EN Prerequisites Ensure that you have the following items ready before installing your terminal:
Active Internet access from a telephone service provider (3G/4G data package). Configuration settings for the SIM card(s) -
see below. Ensure that you check the network cover-
age and compare the offers available from different service providers. Stay at least 20 cm away from the terminal when it is switched on. INSERTING THE SIM CARD Computer configured for DHCP (Dynamic Host Configuration Protocol, see appendix). Follow the steps below to insert either of the SIM cards into your terminal. REQUIRED SIM CONFIGURATION Depending on how your SIM card(s) are configured, you will need one or more con-
figuration settings to connect your terminal to the Internet:
APN setting (Access Point Name). PIN code (Personal Identification Number). Your telephone service provider should have given you all the necessary information to enable you to connect to the Internet. Please contact your service provider if you cannot find this information. Getting started Your terminal can be configured in five steps:
Insert the SIM card(s). Connect the terminal. Install the terminal on its mounting. Configure the terminal. Connect to internet. Ask your telephone service provider for your SIM cards configuration settings before you start. This terminal is designed to accept one or two Mini SIM cards. Using an incompatible SIM card may damage your terminal or your card. Switch the device off. Unscrew the center cover to access the SIM card slots. Insert the SIM card into its slot. The chip must be positioned with its cut-off edge facing towards the terminal, as shown in the figure below. When using only one chip, insert it in the slot marked "1". Screw the cover back on. Switch the device back on. 7 Inserting a second SIM card:
ELECTRICAL CONNECTIONS The terminal can be powered in two ways:
Power supply through the 12-24 V DC socket. 24 VDC Power over Ethernet (PoE) connec-
tion using a passive injector. Stay at least 20 cm away from the termi-
nal when it is switched on. If you have the PoE option, do not con-
nect the PoE injector and the standard power supply at the same time. For passive PoE power supply, do not connect/disconnect the power cable when the injector is on. Before installing the terminal blocks and plugging in, the cable(s) used must be threaded through the covers grommet (one cable per gland). The grommets are delivered unpierced. The cable must be pushed through to open the grommet at the center. When using PoE, do not puncture the unused grommet. EMI Suppressor Ferrites must be installed on each cable, at the output of the device. Typical Impedance on each cable:
3 kOhm at 100 MHz 1.5 kOhm at 25 MHz
(e.g. 12 ferrites No. 7427007 from Wrth Elektronik). REMOVING THE SIM CARD Follow the steps below to remove either of the SIM cards from your terminal. Switch the device off. Unscrew the center cover. Push in then release the SIM card to remove it from the slot. Screw the cover back on. Switch the device back on. Never remove the SIM card when the terminal is switched on, as this may damage the card and/or the terminal. 8 EN STANDARD POWER CONNECTION PoE CONNECTION Connect the 2 electrical wires to the 2-point terminal block, as shown below:
Follow the steps below to connect the ter-
minal to the network and power supply in the PoE power supply configuration. Thread the cable through the grommet. Prepare the wires of the cable and screw them into the 9-point terminal block, ob-
serving the color codes shown below. Observe the polarity of the wires to avoid damaging the terminal. The guarantee does not cover any dam-
age resulting from improper use. Check that the connectors on the power cable are compatible with your electrical system. Follow the steps below to connect the terminal to the network and power supply in the standard power supply configuration. Thread the cable through the grommet. Do not use damaged power cords or plugs. Do not twist or damage the power cable. Prepare the wires in the cable and screw them onto the 2-point terminal block, ob-
serving the polarities shown above. Install the 2-point terminal block in the matching baseplate. Tighten the two hold-
ing screws fitted to the ends of the terminal block. The terminal must be supplied with a voltage of between 12 and 24 VDC. Plug the end of the cable into your PoE injectors Power+Data ("PD") port. Install the 9-point terminal block in the matching baseplate. Tighten the two holding screws fitted to the ends of the terminal block. 9 Ensure that the Ethernet connection terminal block is fully screwed in. Follow the instructions below to configure and test the 4G connectivity. CONFIGURING THE TERMINAL Do not twist or damage the Ethernet cable. Do not use damaged Ethernet cables or plugs. Do not use the standard power cord. Your computer must be configured for DHCP. For instructions on DHCP configura-
tion, please refer to your computer docu-
mentation or see the Appendix "Configuring your computer for DHCP". Connect the Data port on your PoE injec-
tor to the Ethernet port on your computer or router. Switch on your PoE injector. SWITCHING OFF THE TERMINAL To switch off the terminal Standard configuration: unplug the power cord by unscrewing the screws on the 2-
point terminal block. PoE configuration: switch off the PoE injec-
tor by unplugging its power cord. Switch your computer on if it is off. The terminal will automatically assign an IP address to your computer. Type the URL http://192.168.1.1 into the address field of a browser such as Microsoft Internet Explorer, Google Chrome or Mozilla Firefox. The following login box will appear:
Type in admin as the user name and admin as the password, all in lower case. Click the Login button to proceed to the termi-
nals administration interface. You can configure your terminal to connect to Internet through a 4G or Wi-Fi connection. 10 4G CONFIGURATION When the welcome page appears, click the Network/Interfaces tab. Click Edit to edit the NeptuLink interface. You are now ready to configure your terminal for connection to the Internet. In the "General" tab, use the SIM Selection drop-down list to switch from one of the two SIM cards to the other. Click Save & Apply to save and apply the settings. Test your Internet connection. Click the Status/Overview tab, then check that the connection status appears as shown below:
Your terminal is now configured to allow your computer to access the Internet. Your terminal will automatically establish an Internet connec-
tion when your computer requires access. For each SIM card, enter your telephone service providers APN as well as the SIM cards PIN code in the correct tab (SIM 1 and SIM 2 tabs). To access Internet from a computer connected to your terminal, launch a web browser such as Microsoft Edge or Google Chrome. The browser should display a web page. times, If you enter an incorrect PIN code three the SIM card will be blocked. If this happens, contact your service provider to obtain a PUK (PIN Unblocking Key) code. EN 11 UNBLOCK SIM CARD Follow the steps below to unblock your SIM card. Click on the link Click here to unblock your SIM card from the main panel. Unblock panel is displayed:
Type the 8-digit PUK code in the correspond-
ing field. To display the PUK code, click on Type a new PIN code. Re-enter the new PIN code. Click Save & Apply to unblock your SIM card. 12 ADVANCED CONFIGURATION Wi-Fi configuration Click the Advanced Settings tab for the ad-
vanced settings (repeat steps and if necessary to return to the Common Configu-
ration interface). CONNECTING TO A Wi-Fi NETWORK Follow the steps below to connect to a Wi-
Fi network. EN Disconnect from 4G if it is active (Net-
work/Interfaces tab and Disconnect button for 4g-NeptuLink). Click the Network/WiFi Network tab on the upper band. Click Scan to detect nearby Wi-Fi networks. A list of available networks is displayed. This may take a few seconds to complete. To join a network, click the Join Network button for the network you want to access. A settings box is displayed:
Enable Roaming2: use this option to configure the terminal for using data connections when you change to a different country. Depending on your subscription package, sending or receiving data outside your service providers coverage zone may incur additional costs. Contact your service provider for further information. Enable PIN Protection: activates or deac-
tivates the PIN code protection function. If the box is checked, you will need to re-enter the PIN code for your SIM card.
(2) Roaming: this service allows you to connect trans-
parently to a mobile network in a foreign country when you travel beyond your service providers coverage area. Type the Wi-Fi networks connection key in the Passphrase field. To display the key, click on Entering a wrong password requires you to restart the operation. Entering a wrong password resets the access point of the terminal. 13 Then click Submit. A box containing net-
work connection information is displayed. Click the Network/Wi-Fi Network tab on the upper band. Click Disable to disconnect from the Wi-Fi network, as shown below. A confirmation box is displayed. Click OK to confirm. EDITING A Wi-Fi CONNECTION Follow the steps below to edit an existing Wi-Fi connection. Click the Network/WiFi Network tab on the Click Save & Apply to save and apply the settings. Test your Internet connection. upper band. Click the Status/Overview tab, then check that the Active Connection status appears as shown below:
Click Edit to display the Wi-Fi network's connection settings. Change the settings as required, then click Save & Apply to save and apply the new settings. DELETING A Wi-Fi CONNECTION Your terminal is now configured to allow your computer to access the Internet. Follow the steps below to delete an existing Wi-Fi connection. To access Internet from a computer connected to your terminal, launch a web browser such as Microsoft Edge or Google Chrome. The browser should display a web page. Click the Network/WiFi Network tab on the upper band. Click Remove to delete the Wi-Fi network DISCONNECTING FROM A Wi-Fi NETWORK Follow the steps below to disconnect from a Wi-Fi network. connection. A confirmation box is displayed. Click OK to confirm. Deleting a Wi-Fi connection will reset the Wi-Fi access point of the terminal. When the Wi-Fi network is no longer in range, you are automatically disconnected. 14 EN Wi-Fi Access Point Configura-
tion Follow the steps below to edit the Wi-Fi ac-
cess point. EDITING THE ACCESS POINT CONNECTING TO THE ACCESS POINT Follow the steps below to connect to a Wi-
Fi access point. Disconnect from 4G if it is active
(Network/Interfaces tab and Discon-
nect button for 4g-NeptuLink). Click the Network/WiFi Network tab on the upper band. Click Edit to display the Wi-Fi access point's connection settings. A settings box is displayed:
Activate your device's Wi-Fi connection. Click the network named NeptuLink-4G. A password may be required for net-
work access. Once connected, you can access Internet without using the Ethernet cable. You can also use your smartphone to access your devices web configuration interface. From this box, you can change the follow-
ing:
Communications channel. Channel 6 is the default channel. 15 Transmit power. REMOTE UPDATES Ensure you comply with your countrys current regulations. SSID - access point identifier. Network security settings. Click Save & Apply to save and apply the new settings. Reboot the terminal. Follow the steps below to update your ter-
minal remotely. Click the System/Firmware Upgrade tab on the upper band. Click Check to check if a new version of the software is available. This may take a few seconds to complete. The result of this query may vary:
Updating the Terminal If there is a message showing:
MANUAL UPDATES Follow the steps below to update your ter-
minal manually. Click the System/Flash Firmware tab on the upper band. Click Browse then select the update file. Click Flash image to start the process. A confirmation box is displayed. Click Proceed to start the update process.
"Not connected" means your terminal is not connected to Internet and therefore cannot check whether an update is available.
"No new firmware version available"
means that the terminal is already running the latest update version. If an update is available, a strip containing information on the new version is displayed on the lower part of the interface. Click Perform upgrade to start the process. A confirmation box is displayed. Click OK to start the update process. 16 EN Network Configuration This section is intended for users with a minimum knowledge in network configura-
tion. In case of wrong configuration, perform a reset factory RESETTING TO FAC-
TORY DEFAULTS CHANGING IP ADDRESS CONFIGURA-
TION Follow the steps below to change your terminals network configuration. Click the Network/Interface tab on the upper band. Click Edit to edit the LAN interface. CONFIGURE DHCP SERVER Follow the steps below to configure the DHCP server. First follow the steps 1 and 2 of the pre-
vious section CHANGING IP ADDRESS CON-
FIGURATION. A section at the bottom of the General tab allows you to:
Enable/disable DHCP Change IP address range Define lease time. From the "General" tab you can change the network settings of the terminal (IP address, netmask). Click Save & Apply to save and apply the new settings. Click Save & Apply to save and apply the new settings. 17 Configuring the modem Other CHANGING THE MODEM CONFIGURA-
TION REBOOTING THE TERMINAL Click the System/Reboot tab on the upper In some specifics cases, it might be necessary to change the modem configu-
ration to suit it with your network service provider. band. Click Perform Reboot. A dialog box is displayed. Click OK to re-
boot the terminal. Follow the steps below to change your terminals modem configuration. Click the System/4G Modem tab on the This can take 1-2 minutes. upper band. Select the firmware you want to use in the RESETTING TO FACTORY DEFAULTS Available Firmware drop-down list. Click the System/Reset tab on the upper Then, select one of the Available Configu-
rations for this firmware in the Available Configuration drop-down list. band. Click Perform Reset. A dialog box is displayed. Click OK to reset the terminal to factory defaults. CHANGE LANGUAGE SETTING Click the System/Language tab on the up-
Click Apply Configuration to start the mo-
per band. dem reconfiguration. Select a language from the language list. A confirmation box is displayed. Click OK to Click Save & Apply. start the process. This may take a few seconds to complete. The change will be applied when reload-
ing the page from your web browser. 18 Troubleshooting and FAQ Should you experience any problems with your terminal, please use the table below to find a solu-
tion. If you cant find the right solution, please contact our Technical Support team or your retailer. PROBLEM DESCRIPTION POSSIBLE CAUSE POSSIBLE SOLUTION Poor reception quality You are too far away from any of your service providers mobile network base stations to receive a high-quality signal. Check your network coverage. To send and receive data, you must be in a zone covered by your service providers network. Faulty or damaged SIM card. Contact your mobile operator. SIM card error SIM card inserted incorrectly. SIM card blocked You have entered the wrong PIN code. You are not in a 3G/4G service coverage zone. Insert your SIM card correctly following the steps described under INSERTING THE SIM CARD. Contact your service provider to obtain a PUK code to unblock the SIM card. Check your network coverage. You should see reception bars displayed on your terminal's configuration interface, together with 3G or 4G. Internet connection unavaila-
ble or slow Weak reception signal. Bring your vessel closer to land. You have used up your Internet data volume. Cannot access the terminals administration interface The terminal is not switched on. Contact your service provider to find out how much data you have used. If you have exceeded your data allowance, your bandwidth may be reduced. Check the power cord. Connect the terminal. If you are using the PoE configuration, ensure that the injector is connected to the power supply. The connection status is displayed as Not Connected The SIM card settings you have entered are incorrect. Contact your service provider to obtain the correct SIM card settings. You have changed the SIM card settings. Click Connect on the NeptuLink inter-
face or unplug and then reinsert the power cable. Getting Carrier connection status continuously displayed You are not in a 3G/4G service coverage zone. Check your network coverage. EN 19 Appendix This appendix contains links to reference documents explaining the technologies that your terminal uses:
Document Link Technical features NeptuLink_Datasheet_EN.pdf Configuring your computer for DHCP To access your terminal, you will need to use the DHCP (Dynamic Host Configuration Proto-
col). Your terminal will contact a DHCP server, which automatically assigns an IP address to the computer connected to the Ethernet port. Click Obtain an IP address automatically. Click Obtain DNS Server addresses To activate DHCP, follow the steps below:
automatically. Click Start
, then Control Panel and Network and Sharing Center. To display the network connections, click the Change card settings link on the left-
hand side of the Network and Sharing Center panel. Right-click the connection you wish to
. Enter change, then click Properties an administrator password or confirm the change if prompted to do so. Click Internet Protocol version 4 (TCP/
IPv4) then Properties. Click OK to close the dialog box. Your computer is now configured for DHCP. 20 Contacting Technical Support You can contact our Technical Support team by telephone or by email. Please have the following information to hand before you con-
tact us:
The serial number (found on the label at the back of your terminal or accessible via the web interface). Firmware version (found on the Status/Advanced page of the web interface). COUNTRIES OF INSTALLATION France Italy Spain Portugal Greece Croatia Bosnia Hzg Monaco South Africa TECHNICAL SUPPORT MC Technologies 13, rue Jules Verne 29000 Quimper, France http://www.mc-technologies.fr/
technique@mc-marine.com
+33.(0)2.98.64.04.84 Other countries support@neptulink.com EN 21 MVG Industries www.mvg-world.com Technople Brest Iroise Z. I. du Vernis 225, rue Pierre Rivoalon 29200 Brest France Tel : +33 (0)2 98 05 13 34 Fax : +33 (0)2 98 05 53 87 Head office 17, avenue de Norvge 91140 Villebon-sur-Yvette France Tel.: +33 (0)1 69 29 02 47 Fax: +33 (0)1 69 29 02 27