Information and Troubleshooting Guide Home Monitoring Camera Indoor HomeHawk SHELF Model No. KX-HNC810 KX-HN1004 ThankyouforpurchasingaPanasonicproduct. Pleasereadthisdocumentbeforeusingtheunitandsaveitforfuturereference. Aboutthissystem Panasonicwillnotbeheldresponsibleintheeventthatpropertylossoccurs whilethissystemisinoperation. Thisproductshouldnotbeusedassubstituteforamedicalorcaregivers supervision.Itisthecaregiversresponsibilitytostaycloseenoughtohandleany eventuality. Thesystemswirelessfeaturesaresubjecttointerference,therefore functionalityinallsituationscannotbeguaranteed. Privacyandrightsofportrait Wheninstallingorusingthecamera,pleasetakeintoconsiderationtherightsof otherswithregardtoprivacy.Itisgenerallysaidthatprivacymeanstheability ofanindividualorgrouptostopinformationaboutthemselvesfrombecoming knowntopeopleotherthanthosewhomtheychoosetogivetheinformation. Rightsofportraitmeanstherighttobesafefromhavingyourownimagetaken andusedindiscriminatelywithoutconsent. Securitycautions Takeappropriatemeasurestoavoidthefollowingsecuritybreacheswhenusing thisproduct. Leaksofprivateinformation Unauthorizeduseofthisproduct Unauthorizedinterferenceorsuspensionoftheuseofthisproduct Takethefollowingmeasurestoavoidsecuritybreaches:
Configurethewirelessrouterthatconnectsyourmobiledevicetothisproduct touseencryptionforallwirelesscommunication. Donotusethedefaultpasswordcontinuously.Changeittoyourownsetting andsetnewoneperiodically.Alsodonotusepasswordsthatcouldbeeasily guessedbyathirdparty.Ifyoukeeparecordofyourpasswords,protectthat record. Ifyouloseyourmobiledevice,changethepasswordusedtoaccessthisproduct. Ifyouenabletheproductsautologinfeature,enablethescreenlockorsimilar securityfeatureonyourmobiledevice. Performingtheresetwilldeleteallinformation.Toavoidlosingyourprevious setting,werecommendtowritedowntheinformation. Topreventdisclosureofpersonalinformation,enablethescreenlockorsimilar securityfeatureonyourmobiledevice. Whensubmittingtheproductforrepair,makeanoteofanyimportant informationstoredintheproduct,asthisinformationmaybeerasedorchanged aspartoftherepairprocess. UseonlytrustedrepairservicesauthorizedbyPanasonic. Beforedisposingoftheproduct,performafactorydataresettoeraseanydata storedintheproduct.RemoveanderasethemicroSDcard. Ifyourmobiledevicewillnolongerbeusedwiththeproduct,deleteyour mobiledevicesregistrationfromtheproductanddeletethecorrespondingapp fromyourmobiledevice. Additionally,notethefollowing. Thisproductmaybeusedinwaysthatviolatetheprivacyorpublicityrightsof others.Youareresponsibleforthewaysinwhichthisproductisused. GettingtheApp Download theHomeHawkappforyoursmartphonebyeither:
ScanningtheQR code Searching for"PanasonicHomeHawk" intheappstore Visitinghttps://panasonic.net/cns/pcc/support/homehawk LaunchtheHomeHawkappfromyoursmartphonebytappingthe icon.Followonscreen instructions. Compatibledevice:iPhone,iPad(iOS 10.0andlater),AndroidTM4.1andlater
(Asof12/18). AccessingtheUser'sGuide TheUsersGuideisacollectionofonlinedocumentationthathelpsyougetthe mostoutofthe[HomeHawk]app. 1Tapintheappshomescreen. 2Tap[Support]. 3Tap[UsersGuide]. Note:
Android4.1orlaterversionsarerecommended. YoucanalsoaccesstheUsersGuideatthewebpagelistedbelow. https://panasonic.net/cns/pcc/support/homehawk/manual/
MicrosoftWindowsInternetExplorer8andearlierversionsarenot supported. Foryoursafety Topreventsevereinjuryandlossoflife/property,readthissectioncarefully beforeusingtheproducttoensureproperandsafeoperationofyourproduct. WARNING Power connection Useonlythepowersourcemarkedontheproduct. Donotoverloadpoweroutletsandextensioncords.Thiscanresultintheriskof fireorelectricshock. CompletelyinserttheACadaptor/powerplugintothepoweroutlet.Failureto dosomaycauseelectricshockand/orexcessiveheatresultinginafire. Regularlyremoveanydust,etc.fromtheACadaptor/powerplugbypullingit fromthepoweroutlet,thenwipingwithadrycloth.Accumulateddustmaycause aninsulationdefectfrommoisture,etc.resultinginafire. Unplugtheproductfrompoweroutletsifitemitssmoke,anabnormalsmell,or makesanunusualnoise.Theseconditionscancausefireorelectricshock.Confirm thatsmokehasstoppedemittingandcontactusat http://shop.panasonic.com/support Unplugfrompoweroutletsandnevertouchtheinsideoftheproductifits casinghasbeenbrokenopen.Dangerofelectricshockexists. Nevertouchtheplugwithwet hands.Dangerofelectricshockexists. Donotconnectnonspecifieddevices. Operatingsafeguards Unplugtheproductfrompoweroutletsbeforecleaning.Donotuseliquidor aerosolcleaners. Donotdisassembletheproduct. Neverputmetalobjectsinsidetheproduct.Ifmetalobjectsentertheproduct, turnoffthecircuitbreakerandcontactanauthorizedservicecenter. Medical Consultthemanufacturerofanypersonalmedicaldevices,suchaspacemakers orhearingaids,todetermineiftheyareadequatelyshieldedfromexternalRF
(radiofrequency)energy.WirelessLANfeaturesoperatebetweenthefrequencies listedbelow,withapeaktransmissionpowerof100mw:
2.412GHz 2.462GHz 5.180GHz 5.320GHz 5.500GHz 5.700GHz 5.745GHz 5.825GHz DonotusetheproductinHealthcarefacilitiesifanyregulationspostedinthe areainstructyounottodoso.HospitalsorHealthcarefacilitiesmaybeusing equipmentthatcouldbesensitivetoexternalRFenergy. CAUTION Installationandlocation Neverinstallwiringduringalightningstorm. TheACadaptorisusedasthemaindisconnectdevice.EnsurethattheACoutlet isinstalledneartheproductandiseasilyaccessible. Mounttheproductonthestablelocationwherethecameracanbeadequately supportedwheninstalling. Donotmounttheproductonsoftmaterial.Itmayfalldown,breakorcause injury. Donotmounttheproductonthefollowingmaterials:gypsumboard,ALC
(autoclavedlightweightcellularconcrete),concreteblock,plywoodlessthan25 mm(1inch)thick,etc. Partnames andfunctions Front Back Accessory Suppliedaccesories ACadaptor PNLV251GZ Connections microSDcard KXHN1004only Troubleshooting Howcanbethecameramountedonthewall Drivetwoscrews(notsupplied)intothewall,andthenmounttheunitasshown. 31mm(17/32 inches) Screws Note:
Makesurethatthewallandthefixingmethodarestrongenoughtosupportthe weightoftheunit. Forbestperformance Productlocation/avoidingnoise Thisproductusesradiowavestocommunicatewithawirelessrouter. Formaximumcoverageandnoisefreecommunications,placethisproduct:
ataconvenient,high,andcentrallocationwithnoobstructionsbetweenthis productandthewirelessrouter. awayfromelectronicappliancessuchasTVs,radios,personal computers,wirelessdevices,orotherphones. facingawayfromradiofrequencytransmitters,suchasexternalantennasof mobilephonecellstations(Avoidputtingthisproductonabaywindoworneara window.) Coverageandtransmissionqualitydependsonthelocalenvironmental conditions. Ifthetransmissionqualityisnotsatisfactory,movethisproducttoanother location. Environment Keeptheproductawayfromelectricalnoisegeneratingdevices,suchas fluorescentlampsandmotors. Theproductshouldbekeptfreefromexcessivesmoke,dust,hightemperature, andvibration. Donotexposethisproducttodirectsunlightorotherformsofpowerfullight suchashalogenlightsforlongperiodsoftime.(Thismaydamagetheimage sensor.) Donotplaceheavyobjectsontopoftheproduct. Whenyouleavetheproductunusedforalongperiodoftime,unplugthe productfromthepoweroutlet. Theproductshouldbekeptawayfromheatsourcessuchasheaters,kitchen stoves,etc.Itshouldnotbeplacedinroomswherethetemperatureislessthan 0C(32F)orgreaterthan40C(104F).Dampbasementsshouldalsobe avoided. Themaximumcommunicationrangemaybeshortenedwhentheproductis usedinthefollowingplaces:Nearobstaclessuchashills,tunnels,underground, nearmetalobjectssuchaswirefences,etc. Operatingtheproductnearelectricalappliancesmaycauseinterference.Move awayfromtheelectricalappliances. Routinecare Wipetheoutersurfaceoftheproductwithasoftmoistcloth. Donotusebenzine,thinner,oranyabrasivepowder. Cameraimagequality Cameraimageanditsqualitymaybeaffectedonthemobiledevicebasedon surroundingssuchaslighting,brightnessoftheroom. Protectingyourrecordings DonotremovethemicroSDcardordisconnecttheproductsACadaptorwhile readingorwritingdatatothemicroSDcard.Dataonthecardcouldbecome corrupted. IfamicroSDcardmalfunctionsorisexposedtoelectromagneticwavesorstatic electricity,dataonthecardcouldbecomecorruptedorerased.Thereforewe recommendbackingupimportantdatatoacomputerorotherdevice. Noticeforproductdisposal,transfer,orreturn Thisproductcanstoreyourprivate/confidentialinformation.Toprotectyour privacy/confidentiality,werecommendthatyoueraseinformationfromthe memorybeforeyoudisposeof,transfer,orreturntheproduct. Notice Howdo thecameradetectchanges?
Thecamerahas3sensorfeatures:avisualsensorusedformotiondetection,a temperaturesensor,andasoundsensor. Note:
Thecamerassensorfeaturesarenotdesignedtobeusedinsituationsthat requirehighreliability.Wedonotrecommenduseofthesensorfeaturesinthese situations. Panasonictakesnoresponsibilityforanyinjuryordamagecausedbytheuseof thecamerassensorfeatures. Usingvisiblelighttodetectmotion Thecameracandetectmotionbyrecognizingchangesinthebrightnessofareas thatarevisibletothecamera. Verticaldetectionrange:
Note:
Movementmaybeincorrectlydetectedwhenthemovingobjectandthe backgroundhavesimilarcolors. Movementmaybeincorrectlydetectedwhentherearesuddenchangestothe overallbrightnesslevel,suchaswhenlightsareturnedon. Detectionbecomesdifficultwhentheimageisdark. Youcanadjustthesensitivityofthecamerasmotiondetectionfeature,and selectwhichareasofthecameraimagearemonitoredformotiondetection. Direction ofmotion Itiseasiertodetectobjectsthatmovesidewaysinfrontofthecamera,andmore difficulttodetectobjectsthatmovedirectlytowardthefrontofthecamera. Detectionrange Horizontaldetectionrange:approx. 118 Camera Temperaturesensor Thesensoristriggeredwhenthesettemperaturerangeisexceeded. Note:
Thetemperaturesensormaynotdetecttemperatureaccuratelyifthecamerais exposedtowarmorcoolbreezesfromheating/coolingsystems. Youcanadjustthetemperaturesettingofthetemperaturesensor. Soundsensor Thesensoristriggeredwhenthesetsoundlevelisexceeded. Note:
Thesoundsensormaynotfunctionasdesiredwhenthecameraisplacedin noisyenvironments. Youcanadjustthesoundlevelsettingofthesoundsensor. Whatisthedetectionrangeofthesensor?
Visualsensorcandetect motionanywhereinthevisibleimage. Youcanadjusttheareadetectablebythevisualsensor. CanIchecksensordetection?
1 Startthe[HomeHawk]appandthentap. 2 Tap[Settings]. 3 Tap[CameraSettings]andselectthecameratobetested. 4 Tap[Detecon][DeteconTest]. 5 Movetoanareawithinthecamerasviewablearea. 6 Whilemovingnearthecamera,useyourmobiledevice toobservewhereyouareintheviewableareawhenthecamerasmotion detection featuresaretriggered. adjustmentsasnecessary. 7 Notetheareasoftheviewableareawheremovementisdetected,andmake FCCandotherinformation FCC ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothe followingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and
(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethat maycauseundesiredoperation.Privacyofcommunicationsmaynotbeensured whenusingthisdevice. CAUTION:
Anychangesormodificationsnotexpresslyapprovedbythepartyresponsiblefor compliancecouldvoidtheusersauthoritytooperatethisdevice. NOTE:
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassB digitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedto providereasonableprotectionagainstharmfulinterferenceinaresidential installation.Thisequipmentgenerates,uses,andcanradiateradiofrequency energyand,ifnotinstalledandusedinaccordancewiththeinstructions,may causeharmfulinterferencetoradiocommunications.However,thereisno guaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthis equipmentdoescauseharmfulinterferencetoradioortelevisionreception, whichcanbedeterminedbyturningtheequipmentoffandon,theuseris encouragedtotrytocorrecttheinterferencebyoneormoreofthefollowing measures:
Reorientorrelocatethereceivingantenna. Increasetheseparationbetweentheequipmentandreceiver. Connecttheequipmentintoanoutletonacircuitdifferentfromthatto whichthereceiverisconnected. Consultthedealeroranexperiencedradio/TVtechnicianforhelp. SomedevicesoperateatfrequenciesthatmaycauseinterferencetonearbyTVs andVCRs.Tominimizeorpreventsuchinterference,thisdeviceshouldnotbe placednearorontopofaTVorVCR.Ifinterferenceisexperienced,movethis devicefurtherawayfromtheTVorVCR.Thiswilloftenreduceoreliminate interference. FCCRFExposureWarning:
ThisproductcomplieswithFCCradiationexposurelimitssetforthforan uncontrolledenvironment. TocomplywithFCCRFexposurerequirements,thedevicemustbeinstalledand operated20cm(8inches)ormorebetweentheproductandallpersonsbody. Thisproductmaynotbecollocatedoroperatedinconjunctionwithanyother antennaortransmitter. Notice:
FCCIDcanbefoundonthebottomoftheunit. Importantsafetyinstructions Whenusingyourproduct,basicsafetyprecautionsshouldalwaysbefollowedto reducetheriskoffire,electricshock,andinjurytopersons,includingthe following:
1 Donotusethisproductnearwaterforexample,nearabathtub,washbowl, kitchensink,orlaundrytub,inawetbasementornearaswimmingpool. 2 Useonlythepowercordindicatedinthisdocument. SAVETHESEINSTRUCTIONS Graphicalsymbolsforuseonequipmentand theirdescriptions