DG4244 DOCSIS3.1 PacketCable1.5 WiFi6 Gateway Basic User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide SAFETY NOTICE Device Grounding: The cable distribution system under consideration is a TNV-1 circuit. The common sides or earthed side of the circuit are connected to the screen of the coaxial cable through an antenna connector of tuner and to all accessible parts and circuits (SELV, LCC and accessible metal parts). The screen of the coaxial cable is intended to be connected to earth in the building installation. Install the cable modem to include grounding the coaxial cable to the earth as close as practical to the building entrance per ANSI/NFPA 70 and the National Electrical Code (NEC section 820.93, Grounding of the Outer Conductive Shield of a Coaxial Cable). The device is designed for IT power systems with phase-to-phase voltage at 120V. This unit requires a 100-240V, 50-60Hz power adapter. The power adapter must be keyed for proper polarization and must be fully inserted to contact the back of the power connector port to ensure snug connection. Use only the supplied power adapter. Disconnecting the Device: If the cable modem becomes damaged or encounters some other abnormality, disconnect the power adapter from the AC wall outlet immediately. Temperature and Altitude: Install the device in a location not to exceed the maximum operating temperature of 104F (40C). Maximum operating altitude is 5000 m (16,404 ft.). CONTENTS OF THE BOX DG4244 1 Ethernet Cable
(RJ-45) 1 Power Adapter BASIC DG4244 INFORMATION Example of Cable RF MAC Address Firmware Version 00:71:CC:8E:54:C7 Compatibility Web User Interface Access Advanced Web Interface Login Cable FW: 7.2.4GA GW FW: V1.14.04.003 DOCSIS 3.1 / 3.0 / 2.0 / 1.1 /1.0 PacketCable 1.5 NCS IEEE 802.11ax 2.4G 4x4 / 5G 4x4 Ethernet LAN1 10/100/1000/2500 Mbps Ethernet LAN2-LAN4 10/100/1000 Mbps http://192.168.0.1 Login: admin Password: password http://CableModem_IP Login: mso Password: sercommdocsis By default, it is disabled. Can be enabled by SNMP httpIpStackInterfaces
. 1.3.6.1.4.1.915.1.1.1.1.1.5.1.0 httpsIpStackInterfaces
.1.3.6.1.4.1.915.1.1.1.1.1.6.1.0 Private Management MIB Provided separately DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Connect the equipment into an outlet on a circuit different from that to Increase the separation between the equipment and receiver. which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Operations in the 5.15-5.25GHz band are restricted to indoor usage only. Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 38cm between the radiator & your body. Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all WiFi product marketed in US must fixed to US operation channels only. Industry Canada statement:
This device complies with ISEDs licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Le prsent appareil est conforme aux CNR d ISED applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes : (1) le dispositif ne doit pas produire de brouillage prjudiciable, et (2) ce dispositif doit accepter tout brouillage reu, y compris un brouillage susceptible de provoquer un fonctionnement indsirable. Caution :
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(ii) where applicable, antenna type(s), antenna models(s), and worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in section 6.2.2.3 shall be clearly indicated. Avertissement:
Le guide dutilisation des dispositifs pour rseaux locaux doit inclure des instructions prcises sur les restrictions susmentionnes, notamment :
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont rservs uniquement pour une utilisation lintrieur afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux;
(ii) lorsquil y a lieu, les types dantennes (sil y en a plusieurs), les numros de modle de lantenne et les pires angles dinclinaison ncessaires pour rester conforme lexigence de la p.i.r.e. applicable au masque dlvation, nonce la section 6.2.2.3, doivent tre clairement indiqus DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide Radiation Exposure Statement:
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with greater than 38cm between the radiator & your body. Dclaration d'exposition aux radiations:
Cet quipement est conforme aux limites d'exposition aux rayonnements ISED tablies pour un environnement non contrl. Cet quipement doit tre install et utilis plus de 38 cm entre le radiateur et votre corps. DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide PREPARING FOR INSTALLATION Verify package contents, coaxial cables, and power outlet. Unpack the box and confirm the contents of the box. Verify the power outlet is working and is wired correctly. Place your cable modem within the proper distance from the outlet. INSTALLING THE DG4244 1. Connect the coaxial cable (not supplied) to the Cable connector on the rear panel of the modem and connect the other end to the cable wall outlet. Do not bend or over tighten the cables, as this may strain the connector and cause damage. To connect a modem and a television to the same wall outlet, you must use a cable line splitter (not included). Connect the Ethernet cable (supplied) to an Ethernet port on the back panel of the modem and connect the other end to the Ethernet port of a PC. Use a Category 5e or Category 6 Ethernet cable with RJ-45 connectors to ensure Gigabit Ethernet speeds
(if the computer supports it). Connect the power adapter (supplied) to the Power port on the modem. Connect the other end to a power outlet. 2. 3. UNDERSTANDING DEVICE CONNECTIONS REAR PANEL:
LAN: Connect to an Ethernet-enabled device such as a computer, gaming console or a wireless access point using an RJ45 Ethernet cable. Cable: Used to connect to the coaxial cable from your Internet service provider. Power: Used to connect to the power adapter. Plug the other end into the outlet. Reset: Used to factory reset the device settings. Press and hold the button for greater than 5 seconds to initiate a factory reset. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. LED BEHAVIOR DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide LED COLOR DESCRIPTION Phone Green Internet Green WPS Green WIFI Green Power Green Establishing Voice connectivity: Flashing between On Green and Off Voice operation: On Green Establishing IP connectivity: Flashing between On Green and Off Normal Operation: On Green Device enter standby mode: LED Off Pairing: Flashing between On Green and Off Pairing complete: LED Off Pairing unsuccessful / Device enter standby mode: LED Off A WiFi Device is Connected at 2.4G/5G: On Green Data is Being Passed Between the modem and the Connected Device: Flashing Green No CPE connected: On Green Powering Up: Flashing between On Green and Off Normal Operation: On Green Battery LED COLOR DESCRIPTION LAN 1G Green /
Yellow LAN 2.5G Green /
Yellow An Ethernet Device is Connected at 1000 Mbps Speeds: On Yellow An Ethernet Device is Connected at 10/100 Mbps Speeds: On Green Data is Being Passed Between the modem and the Connected Device: Flashing Green (or Yellow) No CPE connected: LED Off An Ethernet Device is Connected at 2500 Mbps Speeds: On Yellow An Ethernet Device is Connected at 10/100/1000 Mbps Speeds: On Green Data is Being Passed Between the modem and the Connected Device: Flashing Green (or Yellow) No CPE connected: LED Off DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide Rear Panel I/O Option (Sold separately) Battery Back Up When using battery back up unit with Device, battery only be activated by losing PSU power source. Under battery mode the device will limit to support only partial DOCSIS channel & VoIP, and disable Ethernet & WiFi & USB access. DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide WEB GUI ACCESS AND DETAILS Local Web GUI Access Local IP: 192.168.0.1 Login: admin Password: password Remote Web GUI Access Remote IP: RF IP Address Login: mso Password: daily password DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright DG4244 User Guide DG4244 User Gude_rev01 Sercomm copyright