Users manual Thermal POS Printer NT210 NT210 Users manual General Safety Information Before installing and using the printer, please read the following items carefully. 1) 2) Reserve adequate space around the printer so that convenient operation and maintenance can be Install the printer on a flat and stable place. performed. 3) Keep the printer far away from water source. 4) Do not use or store the printer in a place exposed to heat of fire, moisture, serious pollution and direct sunlight. 5) Do not place the printer on a place exposed to vibration or impact. 6) No dew condensation is allowed to the printer. In case of such condensation, do not turn on the power until it has completely evaporated. 7) Connect the DC adapter to an appropriate grounding outlet. Avoid sharing a single electrical with large power motors and other devices that may cause the fluctuation in voltage. 8) Disconnect the DC adapter when the printer is not used for a long time. 9) Dont spill water or other materials on the printer. If this happens, turn off the power immediately. 10) Do not allow the printer to start printing when there is no paper installed, otherwise the print head will be damaged. 11) To ensure quality print and normal lifetime, use recommended or good quality paper. 12) Shut down the printer when connecting or disconnecting interfaces connectors to avoid damage to the control board. 13) Avoid using the printer to switch the printer frequently. Waiting for at least 3 seconds after turning off the printer. 14) The printer should only be disassembled or repaired by a technician, who is certified by the manufacturer. 15) Keep this manual safe and at hand for ready reference.
- 1 -
Contents NT210 Users manual 1 Introduction................................................................................................................................................1 2 Specifications ............................................................................................................................................2 3 Appearance and components....................................................................................................................4 3.1 Appearance and parts .........................................................................................................................4 3.2 LED .....................................................................................................................................................5 4 Installation .................................................................................................................................................7 4.1 Unpacking ...........................................................................................................................................7 4.2 Printer installation ...............................................................................................................................7 4.3 Connect the power cable ....................................................................................................................7 4.4 Connect the interface cable ...........................................................................................................8 4.5 Connect the cash drawer ....................................................................................................................9 4.6 Paper roll installation ..........................................................................................................................9 4.6.1Confirm the print paper..................................................................................................................9 4.6.2 Install/Replace the paper roll ........................................................................................................9 4.7 Printer self-test ....................................................................................................................................9 5 Interface signal ........................................................................................................................................10 5.1 USB interface ....................................................................................................................................10 5.2 Power interface .................................................................................................................................10 5.3 Cash drawer interface .......................................................................................................................10 6 Troubleshooting .......................................................................................................................................12 6.1Printer doesnt work ...........................................................................................................................12 6.2 Error LED ..........................................................................................................................................12 6.3 Problems during printing ...................................................................................................................12
- 2 -
1 Introduction NT210 thermal ticket printer can be connected to a computer or system terminal via a USB interface, and can be widely used in POS system integrators, stores, convenience stores, and the like of various scales. NT210 Users manual
- 1 -
NT210 Users manual Parameters Marks 2Specifications Item Print Method Print Resolution Print width Print speed Flash RAM Direct thermal line 203 203DPI Max.48mm Max.165mm/s Capacity: 4M Font: Default support (GB18030+English) Capacity: 64KB;
Print related Memory Barcode Font Character set Flash LOGO Downloading buffer size: 512KB RAM LOGO Downloading buffer size: 4KB 1D 2D Font Code 39, Code 93, Code 128, Coda bar, Interleave 2 of 5, EAN-8, EAN-13, EAN-128, UPC-A, UPC-E, EAN/UPC including 2-bit or 5-bit appending code QR Font A: 1224(default) Font B: 917 Kanji : 2424 Simplified ChineseGB18030/GB2312,Traditional ChineseBig5),Hong Kong, Japanese, Korean, English Code page 63 kinds of code pages International character set U.S.A., France, Germany, U.K., Denmark I, Denmark II, Italy Sweden, Spain I, Spain II, Japan, Norway, Latin America, Korean. User-defined character Character processing Command set Support Bold White/Black reverse Underline Enlarge 1-6 times horizontally and vertically Rotation printing in four directions (0, 90, 180, 270) ESC/POS Communication interface Onboard Type-c interface Communication protocol USB: 2.0 full speed Interface Human-machine interface Power button Buzzer Function button Power indicator light Error indicator light
- 2 -
Effective print width 12.5% duty ratio sample If you expand the font, the relevant area will shrink. Supports up to 512 characters Details refer to the code page support list Support up to 20 characters Cash drawer interface Type: RJ12 Output voltage: 12V Output current: 1.0A (MAX) 1-way control Power interface Type: 8 words/2pin AC power supply: AC100-240VAC/5060Hz/0.8A MAX NT210 Users manual Sensor Media Paper type Outer diameter of paper roll Width Paper thickness Paper ejection method Firmware upgrade Power supply Built-in or external Input voltage and current specifications Output voltage and current specifications Paper end detection Power supply voltage detection Print head dead point detection Print head temperature detection Continuous thermal paper Max.60 58mm 0.0510.068mm Front paper ejection / upper paper ejection Support firmware online upgrade Built in AC: 110V240V/5060Hz/0.8A MAX Voltage: DC 12V Rated current: 2.0A Peak current: 6A print head Reliability Accessories delivered with the machine Machine, operation manual, AC power cord, USB Size Weight 50km communication cable 116x116x116mm 796g Temperature: 050, Humidity: 30%85% without condensation Temperature:2060, Humidity: 10%90% without condensation Class B CE,FCC,UL,CCC Operating temperature and humidity Storage temperature and humidity EMC Certification Table 2.1-1
- 3 -
3 Appearance and components 3.1 Appearance and parts NT210 Users manual Figure 3.1-1 Functions of parts:
1) Power switch 2) FEED button 2.1) Press the paper feed button and the printer turns on, the printer will print a self-test page;
2.2) Under normal conditions, short press the paper feed button, each time you press it, the printer feeds a line; long press the paper feed button, the printer feeds continuously;
3) In the error state, press the paper feed button and the printer does not operate. 4) Power LED:
Indicate power status (ON/OFF).
- 4 -
(The blue LED is on, the printer is powered on; the blue LED is off and the motor is powered off.) 5) Error LED Indicate some error status. (Under normal conditions, ERROR LED is always off. Under some error conditions, ERROR LED will flash.) 6) Paper end sensor Used to detect if paper is existing or not when using continuous paper;
NT210 Users manual 3.2 LED 1) Functions of LED LED name Power LED
(blue) Error LED
(red) Status Always on Off Flash Off Description Printer power is on. Printer power is off. Printer is in error status Printer is in normal status. Table 3.2-1
- 5 -
2) LED and error message Error Type Description Error LED display mode Recover NT210 Users manual Print head is overheating Paper end Voltage is abnormal Temperature of the print head is too high. Paper sensor detects paper end. Voltage is too high or too low. Caution:
Table 3.2-2 Recover automatically when the temperature of print head falls down. Recover automatically when reloading paper. Replace the normal power supply The temperature of the print head is detected by a thermal resistor. If the print head is overheating, the protective circuit will shut off the power automatically and force the printer to stop printing; the temperature of print head when printing is stopped is 70.
- 6 -
NT210 Users manual 4 Installation 4.1 Unpacking Check whether all items, which are listed on the packing list, are present and in a good condition. If any item is damaged or missing, please contact your dealer or the manufacturer. 4.2 Printer installation Install the printer on a flat and stable place.Keep the printer far away from water source;
1) 2) Do not place the printer in the place exposed to vibration and impact;
3) The printer power must be safely grounded;
4) It is recommended to keep proper space (figure 4.2-1) in order to guarantee the reliability and operational convenience of the printer during operation and maintenance. Figure 4.2-1 Structural space map 4.3 Connect the power cable 1) Ensure that the printer is powered off;
- 7 -
2) Insert the connector of DC power cable into the interface at the back of printer;
NT210 Users manual 3) Connect with the power supply. Caution:
Figure 4.3-1 Please use the recommended power adapter or its equivalents. When connecting or disconnecting the power cable, always hold the connector cover and avoid dragging it with force. Avoid pulling the cable of power adapter or power input cable, otherwise the cable may be damaged or broken, causing a risk of fire or electric shock. Do not place the cable of power adapter or power input cable near a heating device; otherwise the cover of the cable may melt, causing a risk of fire or electric shock. If the printer will not be used for a long time, disconnect the power cable for safety. 4.4 Connect the interface cable 1) Ensure that the printer is powered off 2) Insert the interface cable into corresponding interface, and fix the connector with screw as shown in Figure 4.4-1;
3) Connect the other end of interface cable to the host. Figure 4.4-1
- 8 -
4.5 Connect the cash drawer NT210 Users manual 1Ensure that the printer is powered off 2 Insert the cash drawer cable into the cash drawer interface at the back of printer. Warning: The cash drawer interface is only used for cash drawer device (telephone line or other lines are not allowed). 4.6 Paper roll installation Figure 4.5-1 4.6.1Confirm the print paper After connecting the power adapter and the interface cable, you can install the media for printing. Confirm the type of paper used for the printer before printing. 4.6.2 Install/Replace the paper roll 1) Power off the printer;
2) Open the top cover of printer, and then place the paper roll into the paper cabinet (refer to Figure 4.6-1);
3) Close the top cover, and then tear off the surplus paper head and power on the printer, the printer will enter the waiting status for printing (refer to Figure 4.6-2). Caution:
Figure 4.6-1 Figure 4.6-2 Make sure that the paper roll is in tighten status, otherwise it may cause paper jamming or other malfunctions;
The paper roll should be placed in the paper cabinet smoothly without tilt, otherwise it may affect the printing. 4.7 Printer self-test 1) Confirm that the paper roll has been installed in the printer and the top cover of printer is closed;
2) Press and hold the feed button while turning on the power switch, and release the button when the printer starts to feed paper, then the printer will print a self-test sample.
- 9 -
NT210 Users manual 5 Interface signal 5.1USB interface Support USB2.0 protocol. Connector (printer side): Type-C socket Signal definition and function description are as follows:
Pin No. Signal name 1 2 3 4 VBUS DATA-
DATA+
GND Description
+5V Printer data transmission negative phase end. Printer data transmission positive phase end. Ground Figure 5.1-1 USB connector diagram 5.2 Power interface 1) Pin definition The brown line is the fire line and the blue line is the zero line. There is no need to distinguish between the positive and negative poles. Interface type Printer side adopts: GB 2PINS, 8-word AC interface 2) 5.3 Cash drawer interface 1) Electrical characteristics Drive voltage: DC12 V Drive current: maximum current is 1 A Cash drawer status detection signal:
L = 00.5 VH =3.3 V 2) Cash drawer interface adopts RJ-12 6P-type connector
- 10 -
NT210 Users manual Function Frame 3) Interface signal definition Figure 5.4-1 No. 1 2 5 3 4 6 Signal FG EN-CASH CASH-SIG VDR GND Cash drawer 1 drive signal Cash detection signal drawer status Cash drawer drive power Circuit sharing ground Table 5.4-1 Caution:
Do not to plug and unplug the communication cable with power;
Avoid parallel with strong power when wiring the communication cable;
Shielded communication cables should be used. FCC Statement:
Any Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
- 11 -
NT210 Users manual 6 Troubleshooting Refer to this chapter for solution if the printer has any problems. If the problem cannot be solved, please contact SNBC or your local dealer. 6.1Printer doesnt work Problem LED is off and the printer doesnt work. Possible reasons Printer power is not connected. Power switch is not turned on. Power adapter is damaged. Circuit board is damaged. Table 6.1-1 Solution Connect the printer power. Turn on the power switch. Replace the power adapter. Contact SNBC or your local dealer. 6.2 Error LED Problem Possible reasons Solution ERROR LED flash Paper end Input voltage is abnormal. Print head is overheating. Printer has a serious error. Install a new paper roll. Turn off the printer power and check the input voltage. Turn off the printer power and wait until the temperature of printer returns to normal. Contact SNBC or your local dealer. 6.3 Problems during printing Table 6.2-1 Problem Possible reasons Solution Printout is light and not clear. Printout is blank Printout is not clear or dirty. Print head is damaged. The media is placed inverse. Dirty print head or paper feed platen roller. Paper cannot be outputted normally. Paper jams. Replace the print head. Place the media according to the prompts. Clean the print head or the paper feed platen roller. Open the top cover, check paper feeding path and clear the jammed paper. Caution:
Table 6.3-1 Ensure that the print head and platen rollers are not scratched by hard objects (like forceps) during the cleaning;
To improve the lifetime of print head, it is recommended that the print head and platen rollers should be cleaned every month. If the environment is bad, the cleaning times should be increased;
- 12 -