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Home System Installation Guide Technicolor TCA200 Release 3.8 Grenada SU1 Home System Installation Guide Copyright 2011 iControl Networks All rights reserved. No reproduction in whole or in part without prior written approval. iControl Networks, iControl, and iControl logo design are pending trademarks of iControl Networks. All other trademarks are the property of their respective owners. Information contained herein is subject to change without notice. The only warranties for iControl products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. iControl Networks shall not be liable for technical or editorial errors or omissions contained herein. All rights reserved. Audience This guide is intended for people who want to use the Subscriber Portal> to access their TouchScreen settings and monitor their location. Typographic Conventions This document uses the following typographic conventions to help you locate and identify information:
Italic text Bold text Identifies new terms, emphasis, and book titles Identifies button names and other items that you can click or touch in the graphical user interface or press on a computer keyboard Note:
Notes provide extra information about a topic that is good to know but not essential to the process. CAUTION: Cautions draw your attention to actions that could compromise the security of your system or result in the loss of data. 2 Overview Overview To set up the security system in a customer premises:
1. Complete a Home Security Survey (HSS) for the customer. 2. Ensure the customer premise has access to the Internet. 3. Activate the TouchScreen (see Installing the Security System on page 5). The TouchScreen can connect to the managed router/modem either wirelessly or by Ethernet cable. The TouchScreen communicates with sensors by radio frequency. Optional cameras communicate with the security network router wirelessly. The TouchScreen maintains communication with the system servers through the Internet and by Cellular. The security network router MUST be installed in front of all other home networks relative to the Internet. Connect the customers home network to the Internet through the security network router by Ethernet cable as described on pages 14 and 16). The customer can install a retail router behind the security network router and access the Internet. The customer can choose to expose their retail router to the Internet through the DMZ of the security network router as described in the TouchScreen User Guide. A MAXIMUM of six IP cameras and 31 ZigBee devices are supported for the system. ZigBee devices consist of anything that communicate with the TouchScreen over Radio Frequency, such as Door/Window sensors and smoke detectors. Figure 1: Home Security Configuration 3 Home System Installation Guide Installation Tools The following are the tools required to install the security system:
Digital multi-meter Double-sided sticky tape Rubbing alcohol with container to dilute with water Paper towels Drop cloth for work area Ladder 6 Compressed air and soft-bristled Assorted screwdrivers Sound sensor tester for testing glass break sensors Aerosol smoke tester Alternative double-sided sticky tape Tape measure Pocket level Multi-purpose scissors Flashlight Shoe covers Ethernet cable of sufficient length
(used to configure the camera or if the TouchScreen will not connect to the router/modem wirelessly) 4 Installing the Security System Installing the Security System Installing the security system in the customers home consists of the following general processes. These processes are detailed in the following pages of this section:
A. Setting up the Router (page 6) B. Installing the TouchScreen (page 7) C. Ensure your TouchScreen Configuration Information is Correct (page 11) D. Activating the System (page 13) E. Adding Sensors (page 22) F. Testing the Alarm Functionality of the Security System (page 30) G. Setting and Validating the Security Information (page 34) H. Mounting the Sensors (page 38) I. Activating the Subscriber Portal (page 38) J. Configuring the TouchScreen (page 39) 5 Home System Installation Guide Step A: Setting up the Router 1. Ensure the customer premises have access to the Internet. 2. Reset the home network router. Note:
Do this, also, if you are restarting the installation process after having established the connection between the TouchScreen and the router. 6 Step B: Installing the Technicolor TouchScreen Note:
To mount the TouchScreen on a wall, perform the procedure described on page 79. Installing the Security System 1. Remove the TouchScreen from its packaging. 2. Use a P1 Phillips screwdriver to remove the (1) screw from the battery cover of the Touch-
Screen, and detach the cover. The 4.0 volt lithium polymer battery is wrapped and unconnected in the battery compartment of the TouchScreen. 3. Unwrap the battery from its packaging and install it in the battery compartment. 4. Position the battery and cables inside the battery com-
partment so the cables lie along the top of the battery. 5. Align and connect the batterys pins to the battery con-
nector so that the wire order is (left-to-right) RED, WHITE, BLACK. 6. Replace the battery cover and the screw. 7. Place the DC power cable into the clamp of the TouchScreen stand. 7 Home System Installation Guide 8. Connect the DC adapter cable to the back of the TouchScreen. 9. Connect the stand to the back of the TouchScreen. Insert the longest peg into the Tamper Switch hole, which is the top right hole on the back of the TouchScreen. 8 Installing the Security System 10. Position the TouchScreen near an un-switched wall outlet (not controlled by a light switch). 10. If the installation plan does not involve the TouchScreen connecting to the customers network wirelessly, then connect an Ethernet cable to the TouchScreen and the iControl-dedicated router. 11. Insert the A/C adapter into the bracket as shown. Table 1: A/C Power Supply Ratings Rating Voltage Current Power Frequency Value 100 - 240 V 0.5A 50/60 Hz 9 Home System Installation Guide 12. Remove the center screw from the wall outlet. 13. Plug the TouchScreens A/C adapter into the TOP plug of the wall outlet, and replace the center screw through the bracket hole. Note:
If the TouchScreen does not display the Installation Welcome screen, you must reset it to factory default (see page 51). After a few seconds, the Installation Welcome screen is displayed on the TouchScreen. Figure 2: Activation: Installation Welcome Screen Note:
If the TouchScreen does not display the Installation Welcome screen, you must reset it to factory default (see page 51). 10 Step C: Ensure Your TouchScreen Configuration Information Is Correct 1. Ensure you have the following information from Customer Care:
Installing the Security System Activation Code Broadband Server IP Cellular Server IP Cellular APN Deployment to which the TouchScreen, based on CPE ID, is applied in Inventory
(only if your system uses deployments). 2. On the TouchScreen, tap System Information. The System Information screen is displayed. Figure 3: Activation: System Information Screen 3. Tap directly on the Broadband Server value (the IP). The Edit System Configuration Information screen is displayed. 4. Tap the Broadband Server IP, Cellular Server IP, and the Cellular APN value to change them. When you tap them, a keyboard screen is displayed. Enter the new values and tap Done. 5. After all the values have been set, tap Next. The System Information screen is displayed. 6. Tap Next. The Welcome screen is displayed. 11 Home System Installation Guide Figure 4: Welcome to Product Activation Screen 12 Installing the Security System Step D: Activating the System 1. Tap Next. The Connectivity Setup screen displays the type of Internet routers to which the TouchScreen will connect. Figure 5: Activation: Connectivity Setup Screen The activation process now supports the following routers:
DOCSIS 2.x 8014-WN SMC WBR14S-N4 Netgear WNR1000v1, WNR1000v2 2. Tap the type of router the TouchScreen will connect to, and tap Next. The Connectivity Setup screen displays options for connecting to the router/modem. The following options are displayed:
13 Home System Installation Guide Router - TouchScreen connects to the router/modem wirelessly. If you select this option, follow the procedures described in For Wireless TouchScreen-to-Router Con-
nectivity. Ethernet with Router TouchScreen connects to the router/modem using an Ethernet cable. If you select this option, following the procedures described in For Cabled TouchScreen-to-Router Connectivity. For Wireless TouchScreen-to-Router Connectivity Figure 6: Activation: Initial Router Configuration, Wireless Router-to-TouchScreen 1. Tap Router and then tap Next. The Router Connection Checklist is displayed. Figure 7: Activation: Router Connection Checklist Screen 2. Follow the instructions on the Connection Checklist screen. 14 3. Tap Next. The TouchScreen locates all the available wireless routers in range, and displays their MAC address. Installing the Security System Figure 8: Activation: Setting Up for Wi-Fi Screen Figure 9: Activation: Router Located Screen 4. Check the MAC address for the router/modem to which the TouchScreen must connect (usually located at the back of the device). 5. Tap the MAC address for the correct router. 6. Tap Next. The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a firm connection with the router/modem, the Broadband servers, and the Cellular connectivity servers. 15 Home System Installation Guide Figure 10: Activation: Configuring and Securing Router Screen Continue to "Completing Activation" on page 17 For Cabled TouchScreen-to-Router Connectivity Figure 11: Activation: Initial Router Configuration, Ethernet Router-to-TouchScreen 1. Tap Ethernet with Router and then tap Next. The Ethernet Connection Checklist is displayed. 16 Installing the Security System Figure 12: Activation: Ethernet Connection Checklist Screen 2. Follow the instructions on the Connection Checklist screen. 3. Tap Next. The Ethernet Adapters screen is displayed. The TouchScreen locates and secures the Ethernet adapter. Figure 13: Activation: Ethernet Adapters Screen 4. Wait a few minutes for the router/modem to reassign IP addresses. Note:
If the system cannot find the proper router, ensure it has been reset to factory default. 5. Tap Next and continue to Completing Activation. Completing Activation The Wi-Fi and Cellular Strength screen displays the relative strength of the TouchScreens connection to the router/modem and a GPRS/EDGE receiver. 17 Home System Installation Guide Figure 14: Activation: Wi-Fi and Cellular Signal Screen Note:
If the router is connected to the TouchScreen by Ethernet, then Wi-Fi is not tested. 1. Tap Next. The Testing Connectivity screen is displayed. Figure 15: Activation: Testing Connectivity Screen 2. Tap Next. The TouchScreen tests its connectivity with the Broadband servers and the Cellular servers (used for alarms and alerts when the broadband connection is unavailable). 18 Installing the Security System Note:
This only tests the TouchScreens ability to connect via broadband and cellular. It does not determine whether the server is actually connected to the servers over broadband and cellular. 3. When the connectivity test is successful for each, tap Next. The TouchScreen checks for a newer firmware version to install. Figure 16: Activation: Checking for Firmware Upgrade Screen 4. If an upgrade version is available, tap Upgrade Firmware. If an upgrade is not available or after the upgrade is installed, tap Next. The Enter Activation Code keypad is displayed. 19 Home System Installation Guide Figure 17: Activation: Enter Activation Code Screen 5. Enter the Activation Code and tap Next. The Account Phone Number keypad is displayed. Figure 18: Activation: Enter Account Phone Number Screen 6. Enter the Account phone number and tap Next. The system begins the process of activating the TouchScreen with the system servers. Figure 19: Activation: Activating TouchScreen with Server Screen Note:
If the Activation fails, check to ensure you have entered the Activation code and phone number correctly. If it still fails, contact Customer Care to ensure the following:
20 Installing the Security System Activation information is correct. Customers account is ready for Activation. Customers account is paired with another TouchScreen device. TouchScreen device is not paired with another account (RMA device). TouchScreen is added to inventory. TouchScreen CPE ID is assigned to the same deployment as the customer account. 7. When the server activation process is completed, tap Next. A screen is displayed offering options to pair the TouchScreen various security and environmental devices. You must connect your wireless sensors first. Figure 20: Install Zones and Home Devices Screen Note:
To test the security connectivity the Internet and cellular servers (after activation):
From the Settings widget, tap Advancead Settings Connectivity Test Connectivity. The Wi-Fi and Cellular Signal Strength screen is displayed. 21 Home System Installation Guide Step E: Adding Sensors to the Security System A MAXIMUM of six IP cameras and 31 ZigBee devices are supported for the system. Zig-
Bee devices consist of anything that communicate with the TouchScreen over Radio Frequency, such as Door/Window sensors and smoke detectors. Once a sensor or peripheral has been paired to a TouchScreen, it MUST be deleted from that TouchScreen before it can be paired to a different TouchScreen. When a sensor is deleted from a TouchScreen, it is automatically reset to factory defaults and is placed in Search mode, ready to be paired with another TouchScreen. It is possible to pair a device to a second TouchScreen without deleting it from the original, but this could result in the paired device not being registered in the server databases. This situation is most often encountered in lab environments where Touchscreens and sensors/peripherals are often swapped back and forth on a regular basis. Sensors are devices that do one of the following:
Monitor the opening and closing of doors and windows Detect motion Monitor the nearby sound of breaking glass Detect smoke and heat IMPORTANT: If you need to update the firmware on any sensor before adding it to the security system, you must reset the sensor to factory defaults before adding it to the OpenHome Converge system. This is essential so that it can receive the necessary changes to communicate with the TouchScreen. This step can be performed after Activation. Note:
1. Tap Wireless Sensors. The Locating Wireless Sensors screen is displayed. 22 Installing the Security System Figure 21: Sensors and Zones: Locating Wireless Sensors Screen See the installation documentation for each of your sensor device types to prepare them to be added to the TouchScreen and to place them in Search mode. Available sensors meet the following requirements:
Defaulted Not currently paired with another TouchScreen device Currently in Search mode Note:
See the sensor installation documentation for how to tell if a sensor is in Search mode, how to tell if it is not in Search mode, and how to restart Search mode if it is not. 2. Tap Next. A Stop button is displayed on the Locating Wireless Sensors screen. The TouchScreen searches for sensors that are available to be added. As sensors are found, a grayed icon is displayed for that sensor. 23 Home System Installation Guide 3. Fault each found sensor to pair it to the TouchScreen. For example, for door/window sensors, sep-
arate the magnet and reed switch. The icon for each sensor is undarkened as it is faulted and the TouchScreen beeps. The sensor is paired to the TouchScreen. 4. Determine that all the sensors have been located by the TouchScreen. 5. When all the sensors are found and paired, tap Stop. Note:
Any located sensors that were not paired are released by the TouchScreen. Sensors can be added later (see page 59). The Wireless Sensors Located screen notes the number of wireless sensors found and paired. 24 Installing the Security System Figure 22: Sensors and Zones: Wireless Sensors Located Screen 6. Tap Next. The Configure Wireless Sensors screen is displayed showing icons of the sensors that were located and paired. Figure 23: Sensors and Zones: Configure Wireless Sensors Screen 7. Tap each sensor icon to configure it. The Add Sensor/Zone Modify screen is displayed. 25 Home System Installation Guide Figure 24: Sensors and Zones: Add Sensor/Zone - Modify Screen The details that are available for configuration vary based on the type of sensor being configured. 8. Change the Display Icon (if multiple options are available) and the Zone Function by touching the currently selected value. 26 Installing the Security System Table 2: Security Zone Functions Security Zone Func-
tion Description Entry/exit For doorways that are used to enter the premises. When the system is armed, faulting this type of sensor starts an Entry Delay countdown rather than sending an immediate alarm. During Exit Delay, this zone can be repeatedly faulted. Doorways can be configured to be entry/exit or non-entry/exit. If faulted when the system is armed or during an Entry/Exit delay, an alarm is tripped. Perimeter Interior Follower Monitors the internal living spaces of the premises and trigger an immediate alarm if the system is armed in Away mode;
24-Hour Inform Not armed when the system is in Arm Stay or Arm Night mode. When this security zone is tripped, there is never an alarm, but an event is recorded in the history and the TouchScreen makes a configured sound. Generates an immediate fire alarm if triggered 24-Hour Fire The Add Sensor/Zone Modify screen is displayed. Sensor Types Door/window sensor Door/window sensor Motion detector Glass break detector Motion detec-
tor Door/window sensor Motion detector Glass break detector Smoke alarm 27 Home System Installation Guide Figure 25: Sensors and Zones: Add Sensor/Zone - Modify Screen 9. To modify any text field on the TouchScreen such as the Zone Label, tap the field to display a keyboard. Tap Done to save your changes. As each sensor is configured, the circle in the upper right of each icon changes from to
. 10. When all the sensors are properly configured, tap Next in the Configure Wireless Sensors screen. 28 Installing the Security System Figure 26: Sensors & Zones: Configure Wireless Sensors Screen 11. If all of the sensors have not been configured, the TouchScreen displays the Modify screens for each sensor to allow you to review its details. Modify the details as needed or tap Next to cycle through all the sensors. The wireless sensors are marked as configured. 12. From this point you can configure any or all of the following devices:
Panel Interfaces (see Step A: Adding Panel Interfaces to the Security System on page 1) Thermostats (see Step A: Adding a Ther-
mostat to the Security System on page 1) Cameras (see Step A: Adding Cameras to the Security System on page 1) Key Fobs (see Step A: Adding Key Fobs to the Security System on page 1) Lights (see Step A: Adding Lighting Devices to the Security System on page 1) Key Pads (see Step A: Adding Key Pads to the Security System on page 1) After all the devices are configuredor if you want to configure the devices latertap Next to go to Step F: Testing the Alarm Functionality of the Security System on next page. 29 Home System Installation Guide Step F: Testing the Alarm Functionality of the Security System The Test Alarm screen is displayed. Figure 27: Alarm Testing: Test Alarm Screen This step sends a test alarmthrough the system serversto the central monitoring station as though a genuine alarm had been tripped. 1. Tap Test Alarm. The TouchScreen informs you that the signal was sent to the central monitoring station. In the event reports on the Management Portal Account Information screen (History tab and Alarms tab), this event is reported as alarm test mode. 2. After the test alarm has been sent, tap Next. The Verify Signal Sent to Central screen is displayed providing a phone number to the central monitoring station and the confirmation information of the current customer account. 30 Installing the Security System Figure 28: Alarm Testing: Verify Signal Sent to Central Screen 3. Call the provided phone number and give the confirmation information to the representative. 4. When you have confirmed that the test alarm was sent successfully, tap Next. The Alarm Test Checklist is displayed. Figure 29: Alarm Testing: Alarm Test Checklist Screen 5. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectors not showing motion, etc.) When the security zones are ready for testing, Ready to Arm is displayed under the Arm button. 6. Tap Arm. The after a 10 second Exit Delay period, the button changes to the label System Armed. 31 Home System Installation Guide 7. Tap Next. The Alarm Test screen is displayed. Figure 30: Alarm Testing: Alarm Test Checklist Screen 8. Fault each alarm in turn. The TouchScreen notes that each sensor communicated an event to the TouchScreen and initiated an alarm. 32 Installing the Security System Figure 31: Alarm Testing: Alarm Test Screen 9. After all the alarms have been faulted and the system has noted it, tap Disarm. 10. Tap Next. The Review Alarms screen is displayed showing the phone number to contact the central monitoring station to ensure they received all the generated alarms. Figure 32: Alarm Testing: Review Alarms Screen 11. Contact the central monitoring station. 12. If they received all the generated alarms, tap Next. See Testing Alarms on page 44, for how to test alarms after the installation is complete. 33 Home System Installation Guide Step G: Setting and Validating the Security Information The Master code is the keypad code that is required for the customer to access the Settings widget and to create and manage other codes. The Set Master Code is displayed. Figure 33: Set Master Code Screen 1. Tap Next. A keypad is displayed. 2. Enter a four-digit code twice, and tap Done. The Getting Account Information From Server screen is displayed. 34 Installing the Security System Figure 34: Validate Account Information: Getting Account Information From Server Screen 3. Tap Next. The Validate Account Information screen is displayed. Figure 35: Validate Account Information: Validate Account Information Screen 4. Ensure that the displayed account information for the customer is accurateespecially the fol-
lowing:
Phone number that the central monitoring station calls after an alarm Email address that will receive an email necessary to perform the Subscriber Portal acti-
vation Note:
5. Tap Next. This information is associated with the Activation code you entered. The Getting Security Secret Word From Server screen is displayed. 35 Home System Installation Guide Figure 36: Set Secret Word: Getting Security Secret Word From Server Screen 6. Tap Next. The Set Security Secret Word screen is displayed. Figure 37: Set Secret Word: Set Security Secret Word Screen 7. Show the customer the secret word displayed on the screen. Explain that this is the word that they will give to the central monitoring station when it calls to verify whether an alarm is false. 8. Tap the Secret Word field. A keyboard screen is displayed. 36 9. Have the customer type a new secret word and then tap Done. The Set Security Secret Word screen is displayed again. Installing the Security System 10. Tap Next. The Activation Complete screen is displayed. Figure 38: Activation Complete Screen 11. Tap Reboot Touchscreen. The TouchScreen reboots. 37 Home System Installation Guide Step H: Mounting the Sensors 1. Mount the sensors and peripherals as described in the sensor documentation. 2. Test each sensors signal strength as described on page 63. IMPORTANT: The minimum distance for the sensors to communicate with the TouchScreen is beyond most practical limits. However, the distance can be limited occasionally by the materials for the walls, electrical interference, and other conditions. To ensure a strong signal from each sensor, test each sensor as described on page 44. 38 Installing the Security System Step I: Configuring the TouchScreen If necessary, perform the following operations:
Modify the Entry and Exit delay time periods (see page 48) Modify the alarm transmission delay (see page 49) Modify the swinger shutdown (see page 50) Reset the TouchScreen to factory defaults (see page 50) Note:
This will cause the device to require activation again, which in turn will require that the customers account be reset as well. Check for a new firmware update (see page 52) Manage the sensors/security zones (see Table 3: Sensor Operations on page 40) Manage the cameras (see Table 4: Manage Camera Operations on page 40) Manage key fobs and key pads (see Table 5: Manage Peripheral Operations on page 41) Manage lights and thermostats (see Table 6: Manage Environmental Device Operations on page 41) Technicians can also perform the following general activities that are also available to the customer. Note:
See the TouchScreen User Guide for information about these activities. Manage the Quickarm settings. Manage the way sensors are listed in TouchScreen reports and tools. View and test the TouchScreens connectivity to the central monitoring stations. Manage the keypad codes and secret word. View the customers account information. Manage your TouchScreen device sounds, screensaver, etc. View technical information about the TouchScreen device. 39 Home System Installation Guide Sensors consist of door/window sensors, motion detectors, glass break detectors, and smoke alarms. Change (within limits) the details of a sensor (see page 1) Description Table 3: Sensor Operations Operation Modify sen-
sor details Delete a sensor Add a sen-
sor Create a cross zone association View sensor diagnostics Manage fire alarm set-
tings Use these actions in sequence to reset a sen-
sors IP/MAC addresses to factory default Remove a camera from being man-
aged by the TouchScreen (see page 1). Find a new sensor that is available to be added (see page 59) Configure two sensors to trip an alarm only if they are both faulted (see page 67);
For example, an alarm sounds when a door sensor is faulted ONLY if an associated motion sensor also is faulted. View the connectivity details and signal strength of a sensor (see page 63) Toggle Fire Alarm Verification to determine how the system triggers fire alarms (see page 54 Disabled Enabled Central monitoring station is contacted when one smoke alarm sounds. Central monitoring station is notified when:
Multiple smoke detec-
tors sound an alarm One smoke detector sounds an alarm for 60 seconds Table 4: Manage Camera Operations Description Change the name identifying each camera in the TouchScreen and the Subscriber Portal. Set or modify the zone to which the camera is assigned. When a camera is assigned to a zone, the camera takes a series of pictures if that zone trips an alarm. Remove a camera from being man-
aged by the TouchScreen (see page 1). Add an additional camera to the TouchScreen up to six (see page 1) Swap the current camera with another one (see page 1) Use these actions in sequence to reset a sensors IP/MAC addresses to factory default Operation Modify a camera Delete the camera from the security system Add a camera to the security system Replace a camera 40 Installing the Security System Description Table 5: Manage Peripheral Operations Operation Delete a key fob Use these actions in sequence to reset a key fobs details to factory default. Remove a key fob from being able to access the security system (see page 1). Find a new key fob that is available to be added (see page 1). Change the name identifying each key fob in the TouchScreen and the Sub-
scriber Portal. (see page 1). Remove a key pad from being able to access the security system (see page 1). Find a new key pad that is available to be added (see page 1). Change the name identifying each key pad in the TouchScreen and the Sub-
scriber Portal (see page 1). Use these actions in sequence to reset a key pads details to factory default. Add a key fob Modify a key fob Delete a key fob Add a key pad Modify a key pad Table 6: Manage Environmental Device Operations Operation Delete a lighting device Add a lighting device Modify a lighting device Delete a ther-
mostat Add a thermostat Modify a ther-
mostat Remove a lighting device from your system (see page 1). Description Pair a new lighting device to your system (see page 1). Change the name identifying each key fob in the TouchScreen and the Subscriber Portal. (see page 1). Remove a thermostat from your system (see page 1). Pair a new thermostat to your system (see page 1). Change the name identifying each key pad in the TouchScreen and the Subscriber Portal (see page 1). 41 Home System Installation Guide Step J: Activating the Subscriber Portal 1. With the customer, check the inbox for the email address of the customers account (the address displayed on the Validate Account Settings screen). The customer has received an email notification that their security system has been activated. The email provides a temporary username and password to the Subscriber Portal. The Subscriber Portal provides options for managing their account and security settings. 2. Note the temporary password in the email and tap the link in the email. The Subscriber Portal login is displayed. The temporary username field is already filled in. 3. In the password field, enter the temporary password that was provided in the email. Step 1 of the activation process is displayed. 4. Enter the Master code you set during the TouchScreen activation. 5. Tap Next. Step 2 of the activation process is displayed. 6. Enter (twice) a username and a password that the customer will use to access the Subscriber Por-
tal. 7. Tap Next. The Subscriber Portal is displayed. 8. Have the customer save the URL of the Subscriber Portal to the bookmarks in their browser. 42
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Technician Operations Technician Operations Customers can use the Settings widget to access a variety of operations to configure and maintain their security system as described in the uControl TouchScreen User Guide. When an installer accesses the Settings widget with an Installer keypad code, they have access to the same operations as well other operations unavailable to a customer. Getting Started To access the Installers Settings menu:
1. From the Home screen, tap the Settings widget. A keypad is displayed. 2. Enter the Installers keypad code. Note:
Not the customers Master keypad code. A keyboard screen is displayed. 3. Enter your Technician Code and tap Done. 43 Home System Installation Guide The Installer Settings menu is displayed. The following Installer operations are available from the Installer Settings menu:
Configure the Entry/Exit delay periods (page 48) Configure the Alarm Transmission delay (page 49) Configure the Swinger Shutdown feature (page 50) Reset the TouchScreen to factory defaults (page 51) Check for new firmware versions (page 52) Manage sensors and zones (page 57) Create cross-zone associations for sensors (page 67) Performing the RMA procedure (page 1) Resetting your managed router (see the TouchScreen User Guide ) Both customers and Installers can test the alarm capabilities, by following the procedure described on page 44. Testing Alarms Installers can test the alarm system without going through the entire activation process. To test alarms (after activation):
1. Call the central monitoring and tell them you are about to test your system. 2. From the Installers Settings widget (see page 43), tap Security Alarm Test. 44 Technician Operations The Alarm Test Options screen is displayed. 3. To have your test alarms reported to central monitoring, tap Disabled. The button changes to Enabled. Your test alarms will be sent to central monitoring. Note:
If the Enabled button is already displayed, tap Enabled to choose to have your test alarms NOT sent to central monitoring. IMPORTANT: If you enable Send Test Alarm Messages, contact your central monitoring station and tell them you are testing your system. 4. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectors not showing motion, etc.). The Alarm Test Checklist is displayed. 45 Home System Installation Guide 5. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectors not showing motion, etc.). When the security zones are ready for testing, Ready to Arm is displayed under the Arm button. 6. Tap Arm. Your security system is armed in the special Test mode. The Exit Delay is only 10 seconds long. Motion sensors are turned off (not tripping alarms but recording events) until an Entry/Exit security zone is faulted. The Arm button changes to a System Armed notice. 7. Tap Next. The Alarm Test screen is displayed. 8. Open and close an Entry/Exit door. 46 Technician Operations The Entry Delay period starts (default 30 seconds). The TouchScreen begins beeping once per second. The beeping speeds up to twice per second in the last 10 seconds of the Entry Delay period. The motion detectors are turned on. Note:
To mute the siren, tap Mute Siren. This is not recommended. Ensuring that your siren is in working order is an important part of the test. After the end of the Entry Delay period ends, the siren sounds (unless you muted it) and the Entry/Exit zone you faulted is marked with an alarm tag. 9. Fault each additional alarm as described in the following table and ensure that it is marked as alarm. Sensor Sensor Testing Operations Testing Process Door/Window Open and close the door or window. Motion Detec-
tor Smoke Detec-
tor Glass Break Detector The TouchScreen notes that each sensor communicated an event to the TouchScreen and initiated an alarm. Avoid the motion detectors view for three minutes after arming the system, then walk in front of it. Press and hold the sensors Test button until the siren sounds, approx. 10 seconds Use a glass break simulator. 47 Home System Installation Guide 10. After all the alarms have been faulted and the system has noted it, tap Disarm. 11. Tap Next. The Review Alarms screen is displayed showing a history of the zones in your system. 12. Review the zone event history. 13. Ensure you have received any configured alerts via email or SMS. 14. If you enabled Send Test Alarm Messages, contact the central monitoring station Test number to ensure that they received all the generated alarms. If all the alarms were received successfully, tell them that you are no longer testing alarms. 15. Tap Next to return to the Settings menu. Configuring the Entry/Exit Delay Periods The Entry Delay period is the amount of time from an Entry/Exit sensor being faulted until an alarm sounds. The customer has until the end of the Entry Delay period to enter a valid keypad code. There is no Entry Delay period for Perimeter type sensors (such as window sensors or non-entry door sensors). There is an audible beeping during the Entry Delay period. This beeping sound is not configurable and cannot be muted. The Exit Delay period is the amount of time that starts when the security system is armed. The customer has this period of time to exit through an Entry/Exit sensor doorway. If the customer does not exit during this period, the system cannot be armed in Arm Away state. The system will arm in Arm Stay state. There is an audible beeping during the Exit Delay (once per second) that speeds up during the last 10 seconds of the Exit Delay (twice per second). The Entry/Exit Delay periods are configurable by an Installer. 48 To configure the Entry/Exit Delay periods:
1. From the Installer Settings Menu, tap Security Entry And Exit Delay. Technician Operations The Entry and Exit Delay screen is displayed. 2. Tap the right and left-pointing arrows to increase and decrease the Entry Delay and Exit Delay peri-
ods by increments of 5 seconds. 3. Tap Return to Menu. Note:
The Entry/Exit Delay periods cannot be less than 30 seconds. In most cases, these periods should not exceed 60 seconds. Configuring the Alarm Transmission Delay The Alarm Transmission Delay period (also called the Abort Window) is the length of time after an alarm sounds for the customer to enter a valid keypad code. This period starts when the customer fails to enter his keypad code during the Entry Delay period. The central monitoring station is not contacted until after the Alarm Transmission Delay period. This helps prevent false alarms. ) The Alarm Transmission Delay period is configurable by an Installer. 49 Home System Installation Guide To configure the Alarm Transmission Delay period:
1. From the Installer Settings Menu, tap Security Alarm Transmission Delay. The Alarm Transmission Delay screen is displayed. 2. Tap the right and left-pointing arrows to increase and decrease the Alarm Transmission Delay period. Note:
The Alarm Transmission Delay period cannot be less than 15 seconds or exceed 45 seconds. 3. Tap Return to Menu. Configuring the Swinger Shutdown Feature The Swinger Shutdown feature helps prevent a runaway TouchScreen from tying up the central station. After the TouchScreen has sent an alarm the set number of times (trips) to central monitoring, no more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed. 50 To configure the swinger shutdown:
1. From the Installer Settings Menu, tap Security Swinger Shutdown. Technician Operations The Swinger Shutdown Settings screen is displayed. 2. Tap the right and left-pointing arrows to increase and decrease the number of swinger shutdown trips (Maximum Trips). Note:
The number of trips cannot be less than 1 or exceed 6. 3. Tap Swinger Shutdown Enabled to disable this feature. Tap Swinger Shutdown Disabled to enable this feature. Resetting the TouchScreen to Factory Defaults When an activated TouchScreen is reset to factory defaults, the customers account must also be reset by Customer Care in order for it to be reactivated. To reset the TouchScreen:
1. Ensure you have the premise passphrase for the account. 2. From the Installer Settings Menu, tap Advanced Settings Reset to Factory Defaults. 51 Home System Installation Guide The Reset Touchscreen to Factory Defaults screen is displayed. 3. Tap Reset to Factory Defaults. The Keypad screen is displayed. 4. Enter the Installer keypad code. The Keyboard screen is displayed. 5. Enter the PREMISE PASSPHRASE for the current account. The device resets and the Installation screen is displayed. To activate the system again:
1. Contact Customer Care to have the customers account reset. 2. Follow the steps starting on page 13 to activate the system again. Checking for New Firmware Updates for the TouchScreen You can have a TouchScreen look for an available update on the server or install an update from a USB drive (see page 54). 52 To check for a firmware update on the server:
1. From the Installer Settings Menu, tap Advanced Settings Check for Firmware Update. Technician Operations The Checking for Firmware Upgrade screen is displayed. The TouchScreen immediately checks for newer firmware updates that are available to be installed on the devices hardware version. If a newer firmware version is available for the current devices hardware version, an Upgrade Firmware button is displayed. 2. Tap Upgrade Firmware to download and install the new firmware version (the system will reboot. 53 Home System Installation Guide Table 7: Troubleshooting Firmware Updates Problem Firmware Update Failure Firmware Update Error System Upgrade in Progress Message Firmware update currently in progress TouchScreen reverts back to the previous firmware build TouchScreen reverts back to the previous firmware build Cause/Resolution To install a firmware update from a USB drive:
IMPORTANT: The TouchScreen will install an earlier firmware version or even the same firmware version using this method. 1. Save a build image (for example, SMC_P5_19424_ucontrol.upg) to a USB drive in the root directory. 2. Change the filename to ucontrol.upg. 3. Insert the USB drive into the TouchScreen USB port. The TouchScreen displays the following confirmation:
A USB drive has been inserted, and a firmware upgrade image has been found on it. Do you wish to upgrade firmware using this image?
4. Tap Upgrade. The Firmware Update process starts. The TouchScreen reboots after it is complete. After reboot, the system displays the confirmation dialog again. 5. Tap Cancel, and remove the USB drive. Enabling Fire Alarm Verification Fire Alarm Verification causes the system to contact central monitoring when one of the following is true:
Multiple smoke detectors fault A single smoke detector faults for 60 seconds By default Fire Alarm Verification is disabled: The system immediately sends an alarm to central monitoring when the smoke alarm trips. However, smoke alarms are notorious for tripping in non-
emergencies (such as, when food burns on the stove or someone forgets to open the flu before using the fireplace). With the customers agreement, this can be avoided using Fire Alarm Verification. 54 To enable or disable Fire Alarm Verification:
1. From the Installer Settings menu, tap Sensors & Zones Fire Alarm Settings. Technician Operations The Fire Alarm Settings screen is displayed. 2. Tap Enable to turn Fire Alarm Verification on. Tap Disabled to turn Fire Alarm Verification off. Managing the Physical Devices in the Security System The TouchScreen is designed to work with numerous types of physical devices. A MAXIMUM of six IP cameras and 31 ZigBee devices are supported for the system. ZigBee devices consist of anything that communicate with the TouchScreen over Radio Frequency, such as Door/Window sensors and smoke detectors. IMPORTANT: Once a sensor or peripheral has been paired to a TouchScreen, it MUST be deleted from that TouchScreen before it can be paired to a different TouchScreen. When a sensor is deleted from a TouchScreen, it is automatically reset to factory defaults and is placed in Search mode, ready to be paired with another TouchScreen. It is possible to pair a device to a second TouchScreen without deleting it from the original, but this could result in the paired device not being registered in the server databases. This situation is most often encountered in lab environments where Touchscreens and sensors/peripherals are often swapped back and forth on a regular basis. 55 Home System Installation Guide Device Details Batteries Type Quantity 4 volt Lithium 3 volt Lithium 1 1 Management Instructions N/A Page 57 3 1 2 Device TouchScreen Door/Window Sensor Motion Detec-
tor Sensor Glass Break Detector Smoke/Heat Detector Device Type Central Controller Sensor Model P5-TS CR2 CR123A CR123A CR123A 56 Managing Sensors & Zones Managing Sensors & Zones A sensor is a physical device that detects events in the security system, such as a door opening or movement in a room. A security zone is the representation of a sensor that is being monitored by the TouchScreen. A security zone consists of the following:
Details of the associated sensor Way the sensor is used in the security system (such as, to monitor entries and exits or to monitor the windows) Useful name assigned to the security zone The operations in this section are used to manage the following categories of wireless sensors and security zones to the security system:
Door/window Motion detector Glass break detector Smoke alarm Perform the following operations to manage sensors:
Modify (page 58) Add (page 59) Delete (page 62) View details and diagnostics (page 63) Reset (page 64) These operations are performed from the Installer Settings Menu (see Technician Operations on page 43). The TouchScreen User Guide has instructions for changing the order that zones are listed in the TouchScreen. 57 Home System Installation Guide Maintaining Sensors Modifying Sensor Details To modify the details for a sensor/zone in the security system:
1. From the Installer Settings Menu, tap Sensors & Zones Edit a Sensor/Zone. A series of icons are displayed that represent each installed sensor being monitored by the security system. 2. Tap the icon for the sensor that you want to modify. The Edit Sensors/ZoneModify Zone Settings wizard is displayed. 58 Managing Sensors & Zones 3. Tap a field to change it. Touching menu fields display a menu of items. Touching text fields displays a keyboard screen to change a label. 4. Tap Next to move through the wizard. 5. Tap Return to Menu when the sensor modifications are complete. Adding Sensors To add a sensor to the security system:
A sensor must meet the following requirements before it can be added to the security system:
Defaulted Not currently paired with another TouchScreen device Note: To unpair a sensor from the current TouchScreen, you must delete it (see 62). Currently in Search mode 1. From the Installer Settings Menu, tap Sensors & Zones Add a Sensor/Zone. The Locating Wireless Sensors screen is displayed. 59 Home System Installation Guide 2. Ensure each sensor to be added to the TouchScreen is in Search mode. See the sensor installation documentation for how to tell if a sensor is in Search mode, it is not in Search mode, and how to restart Search mode if it is not. 3. Tap Next. A Stop button is displayed on the Locating Wireless Sensors screen. The TouchScreen searches for sensors that are available to be added. As sensors are found, a grayed icon is displayed for that sensor. 4. Fault each found sensor to pair it to the TouchScreen. For example, for Door/Window sensors, separate the magnet and reed switch to mimic a door being opened. As sensors are found, a grayed icon is displayed for that sensor. 60 Managing Sensors & Zones The icon for each sensor is undarkened as it is faulted and the TouchScreen beeps. The sensor is paired to the TouchScreen. 5. Determine that all the sensors have been located by the TouchScreen. 6. When all the sensors are found and paired, tap Stop. The system notes the number of wireless sensors found and paired. 7. Tap Next. The Configure Wireless Sensors screen is displayed. 61 Home System Installation Guide 8. Tap each sensor icon to configure it. The details that are available for configuration vary based on the type of sensor being configured. See Adding Sensors to the Security System on page 22 To modify a text field such as the Zone Label, tap the field to display a keyboard. 9. When all the sensors are properly configured, tap Next in the Configure Wireless Sensors screen. Deleting Sensors To delete a sensor to the security system:
1. Contact Customer Care to get the Premise Passphrase for the current customers account. 2. From the Installer Settings Menu, tap Sensors & Zones Delete a Sensor/Zone. The Premise Passphrase keyboard screen is displayed. 3. Enter the customers Premise Passphrase and tap Done. An icon for each monitored sensor is displayed. 62 Managing Sensors & Zones 4. Tap the sensor icon to delete its sensors. A confirmation dialog is displayed:
Deleting a zone cannot be undone. Are you sure you want to delete the
<zone name> zone?
5. Tap Yes. The sensor icon is deleted. The sensor is no longer being monitored by the security system. 6. Fault the sensor to have it reset to factory default and placed in Search mode to be re-added to a TouchScreen. Viewing Sensor Details To view details and diagnostic information about a sensor:
1. From the Installer Settings Menu, tap Sensors & Zones Sensor Diagnostics. An icon for each monitored sensor is displayed. 2. Tap the sensor icon to view its diagnostics. The details about the sensor are displayed. 63 Home System Installation Guide The following information is displayed about the sensor and security zone:
Sensor serial number and type (Door/Window, smoke detector, etc.) Sensor signal strength detected by the TouchScreen Security zone details such as its Display Icon and its function (Entry/Exit, Perimeter, etc.) Resetting Sensors to Factory Default When a sensor is originally removed from its packaging, it is already in factory default mode. When you install the battery as described in the documentation, it will immediately begin searching for a TouchScreen with which it can pair. To reset a sensor that has already been added to a TouchScreen and place it in Search mode, delete it as described in its included documentation. In the rare event that you need to force default a sensor that is not paired to a nearby TouchScreen, see the following pages in each case:
Door/window sensorspage 65 Glass break detectorpage 65 Motion detectorpage 66 Smoke detectorpage 67 64 Managing Sensors & Zones To force default a door/window sensor:
1. Find the locking mechanism on the bottom of the SMCDW01-Z. 2. Holding the SMCDW01-Z in one hand, carefully insert the tip of a screwdriver into the locking mechanism. 3. Push lightly upwards from the back of the SMCDW01-Z until the back plate separates from the sensor. 4. Remove the battery. 5. While pressing and holding the tamper switch, insert the battery into the SMCDW01-Z, with the positive (+) end oriented towards the tamper switch. The front panel LED goes ON. 6. After 1 second, release the tamper switch. The LED blinks green. 7. Replace the SMCDW01-Z back plate. To force default a glass break detector:
1. Remove the cover from the glass break detector. 2. Remove the battery. 3. While pressing and holding the tamper switch, insert the battery into the glass break detector. The front panel LED goes ON. 65 Home System Installation Guide 4. After 1 second, release the tamper switch. The LED blinks green. 5. Replace the glass break detector cover. To force default a motion detector:
1. Remove the back cover from the motion detector. 2. Remove the batteries. 3. Remove the front cover. 4. While pressing and holding the tamper switch, insert a single battery into the motion detector. The front panel LED goes ON. 5. After 1 second, release the tamper switch. The LED blinks green. 6. Replace the front cover and all the batteries to the motion detector. 7. Replace the back cover. To force default a smoke detector:
1. Twist the back cover of the smoke detector to remove it from the device. 2. Remove the batteries. 3. Use a screwdriver to release the securing tabs that secure the front cover and remove it. 66 Managing Sensors & Zones The tamper switch is located on the circuit board that is at a 90 angle to the casing plane. 4. While pressing and holding the tamper switch, insert a single battery into the smoke detector. The LED goes ON. 5. After 1 second, release the tamper switch. The LED blinks green. 6. Replace the front cover. Replace all the batteries to the smoke detector and the back cover. Managing Cross-Zone Associations A cross-zone association requires the following for an alarm to be tripped:
Two specific sensors are faulted The sensors are faulted in a particular order The sensors are faulted within a set time period 67 Home System Installation Guide For example, you can require that a door be opened and that a motion sensor detect movement in order for an alarm to be tripped. This can be useful way to avoid a pet inadvertently setting off a motion sensor alarm. If a Cross-Zone association needs to be modified, delete it (page 69) and create a new one. Things to Know about cross-zone associations:
Neither sensor in a cross-zone association will trip an alarm individually ever, in any situation. The associated zones will not trip an alarm if they are faulted in the wrong order. You cannot associate a single sensor in more than one cross-zone association. IMPORTANT: Do not use a Cross-Zone association for an Entry/Exit security zone. A Cross-Zone association will override the Entry Delay for such exits. To create a cross-zone association for two sensors:
1. From the Installer Settings Menu, tap Sensors & Zones Cross Zone Association. The Cross Zone Associations screen is displayed. 2. Tap Add. The Add Cross-Zone Associations screen is displayed. 68 Managing Sensors & Zones 3. Tap a sensor/security zone listed in the First Zone column. 4. Tap a different sensor/security listed in the Second Zone column. 5. In the Cross Zone Timeout field, tap the arrows to set the number of seconds that the system will wait after ONE of the sensors is faulted to see if the OTHER sensor is faulted. 6. Tap Save to create the cross-zone association. To delete a cross-zone association for two sensors:
1. From the Installer Settings Menu, tap Sensors & Zones Cross Zone Association. The Cross Zone Associations screen is displayed listing each cross-zone association. 69 Home System Installation Guide 2. Tap Delete next to a cross-zone association. The cross-zone association is removed. Swapping the Security Network Router This section describes how to replace the security network router with a new one. Also, use this procedure to repair the TouchScreen with the security network router after you have reset the router factory defaults. To replace a TouchScreen with a new one:
1. If Sercomm cameras are installed to the security system, upgrade the camera firmware to version 1.0.07 or later. 2. Delete the cameras from the TouchScreen as described on page 1. 3. Reset the security network router to factory defaults; that is, the router to which the TouchScreen is most directly connected. 4. If you are swapping the current router for a new one, unplug the router and disconnect it from the TouchScreen (if it is connected by Ethernet). 5. Reboot your broadband modem. 6. Reconnect the new router in place of the original. Ensure it is set to factory defaults. Ensure the new router is fully operational with Wi-Fi enabled. 7. For installing the Netgear router in a non-standard installation where the security network router is placed behind the service providers modem/router, place the router into the DMZ of the of the modem/router. 8. From the Settings Menu, tap Advanced Settings Connectivity. The Connectivity Screen is displayed. 70 Managing Sensors & Zones 9. Select Reset Router From Factory. The Connectivity menu is displayed. 10. Tap Next. The Connectivity screen displays the type of Internet router to which the TouchScreen will connect. 71 Home System Installation Guide 11. Tap the type of router the TouchScreen will use and tap Next. The Connectivity Setup screen displays options for connecting to the router/modem. The following options are displayed:
Router Connect to the router/modem wirelessly) Ethernet with Router Connect to the router/modem using an IEEE 802.3 Ethernet cable 12. Tap the method for the TouchScreen to connect to the router/modem and tap Next. If Router was selected, the Router Connection Checklist is displayed. If Ethernet with Router was selected, the Ethernet Connection Checklist is displayed. 72 Managing Sensors & Zones 13. Follow the instructions on the Connection Checklist screen. 14. Reset the router/modem to factory defaults and then reboot it. For wireless connectivity, see page 76. For wired connectivity, see page 76. For wireless connectivity:
1. Tap Next. The TouchScreen locates all the available wireless routers in range, and displays their MAC address. 73 Home System Installation Guide 2. Check the MAC address for the router/modem to which the TouchScreen must connect (usually located at the back of the device). 3. Tap the MAC address for the correct router. 4. Tap Next. The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a firm connection with the router/modem, the Broadband servers, and the Cellular connectivity servers. Note:
This step takes longer than it does during Activation. The items on this screen will vary based on your particular router. 74 Managing Sensors & Zones 5. Tap Reboot TouchScreen. 6. Re-install the cameras as described on page 1. For cabled connectivity:
1. Tap Next. The Ethernet Adapters screen is displayed. The TouchScreen locates and secures the Ethernet adapter. Note:
This step takes longer than it does during Activation. The items on this screen will vary based on your particular router. 2. Wait a few minutes for the router/modem to reassign IP addresses. 75 Home System Installation Guide Note:
If the system cannot find the proper router, ensure it has been reset to factory default. The Reset Router From Factory Screen displays a Reboot TouchScreen button. 3. Tap Reboot TouchScreen. 4. Re-install the cameras as described on page 1. Troubleshooting Router Swapping Troubleshooting Router Swapping Cause Solution See Troubleshooting Firmware Updates on page 54. Use the Settings widget to add, edit, and delete keypad codes Open the Security widget and check the security zones, door or window might be open Reattempt to enter the security code. Use the Settings widget to add, edit, and delete keypad codes Contact Customer Care. Problem Firmware Update Problem Invalid code System not ready to Arm User entered an invalid key-
pad code. Door or window is open. System will not Arm User entered an invalid key-
pad code when attempting to arm the system. System will not Disarm User entered an invalid key-
pad code when attempting to disarm the system. 76 Appendix A: General Concepts of the Security System Appendix A: General Concepts of the Security System Arming and Exiting a Premises The Exit Delay period is the amount of time that starts when the security system is armed. The customer has this period of time to exit through an Entry/Exit sensor doorway. If the customer does not exit during this period, the system cannot be armed in Arm Away state. The system will arm in Arm Stay state. There is an audible beeping during the Exit Delay (once per second) that speeds up during the last 10 seconds of the Exit Delay (twice per second). The system audibly beeps once per second announcing that the system is in the Exit Delay period. During the last 10 seconds of the Exit Delay state, the system beeps twice per second. If an entry/exit zone is faulted, restored and then faulted again prior to the end of the exit delay then the Exit Delay is restarted. This only occurs once. If an Entry/Exit door is left open at the end of Exit Delay, the Entry Delay immediately starts and, if the system is not disarmed, an alarm will sound. If no Entry/Exit Zone opens and closes during the Exit Delay, the Arming Mode reverts to Armed Stay. When the system arms, the TouchScreen beeps three times. If the system is armed from the key fob, the peripherals LED flashes red once and the holds red for two seconds. Using the key fob, the system can be armed in Arm Away mode and Arm Stay mode. There is still an Exit Delay period that works the same way as when the system is disarmed from the TouchScreen. If an alarm is tripped within two (2) minutes after the expiration of the Exit Delay period, a Recent Closing transmission is sent to Central Monitoring along with the keypad code used to arm the system. IMPORTANT: A Recent Closing transmission is not for alarms tripped by a Smoke Detector. Disarming and Entering a Premises The Entry Delay period is the amount of time from an Entry/Exit sensor being faulted until an alarm sounds. The customer has until the end of the Entry Delay period to enter a valid keypad code. There is no Entry Delay period for Perimeter type sensors (such as window sensors or non-entry door sensors). The TouchScreen audibly beeps once per second announcing that the system is in the Entry Delay period. During the last 10 seconds of the Entry Delay state, the system beeps twice per second. When the system is disarmed from the TouchScreen, it beeps once. If it is disarmed from a key pad, the peripherals LED flashes green once and then holds green for two seconds. The Alarm Transmission Delay period (also called the Abort Window) is the length of time after an alarm sounds for the customer to enter a valid keypad code. This period starts when the customer fails to enter his keypad code during the Entry Delay period. The central monitoring station is not contacted until after the Alarm Transmission Delay period. This helps prevent false alarms. During an alarm, the system can be disarmed by entering a valid keypad code in the TouchScreen or a key pad peripheral. As soon as the customer enters a single digit in the keypad screen or on the key pad peripheral, the TouchScreen alarm is temporarily silenced. If the user enters an invalid keypad code, the alarm starts again. If the alarm system is disarmed with a keypad code within the Alarm Transmission Delay period, no alarm transmission shall occur. The persons named on the Contact list can opt to receive SMS and/or email messages notifying them when an alarm was aborted and that central monitoring was not notified. By default, Verify contacts are notified by SMS and email when an alarm is disarmed during the Alarm Transmission Delay period. 77 Home System Installation Guide After the Alarm Transmission Delay period is completed, the customer still has 5 minutes (the Cancel Window) to disarm the system. If the customer does this during the Cancel Window and central monitoring has not contacted her, central monitoring is automatically notified that the customer has cancelled the alarm. The Duress Code The Duress keypad code is used if an intruder forces the customer to disarm her system or access her security settings. Rather than entering her keypad code, she enters the Duress keypad code. When she does this, she is granted full access to her TouchScreen, but a silent alarm is immediately sent to the central monitoring station and police are dispatched. The Duress Code is enabled and configured from the Manage Keypad Codes screen accessible from the Settings Widget. 78 Appendix B: TouchScreen Placement Options Appendix B: TouchScreen Placement Options The TouchScreen can be positioned on a flat surface or mounted to the wall (see page 79). Wherever the TouchScreen is placed, ensure that it is in a location where its sirens and other audible signals can be clearly heard by the occupants. Additionally, the TouchScreen should be located where someone entering the premises can easily access it to disarm it. Positioning the TouchScreen on a Flat Surface The TouchScreen can be positioned on a flat surface. Recommendations:
Position the TouchScreen on a flat surface that is not subject to vibrations or wobbles. Ensure the flat surface is not subject to traffic that could topple it or bump the TouchScreen. Position the TouchScreen near an unswitched wall outlet (not controlled by a light switch). Do NOT position the TouchScreen near a cordless phone stand or microwave as these devices could interfere with the communication with the sensors. To install the TouchScreen to be positioned on a flat surface, use the instructions on page 1. Mounting the TouchScreen on the Wall Rather than placing the TouchScreen on a table, desk, or counter, the device can be mounted on the wall using the wall mount. 79 Home System Installation Guide To mount the TouchScreen to the wall:
1. Insert the A/C adapter into the bracket. See Table 2: A/C Power Supply Ratings on page 1 for electrical ratings for the A/C power supply. 2. Remove the center screw from the wall outlet. 3. Plug the TouchScreens A/C adapter into the TOP plug of the wall outlet, and replace the center screw through the bracket hole. 4. As shown in Cut a hole in the wall:
a. Cut a hole in the wall near an unswitched wall outlet (not controlled by a light switch). b. Drill a hole under the cut-out and work the A/C cable into the hole and out of the cut-out/
Figure 39: Cut a hole in the wall 5. Use the included screws to affix the wall mount to the wall over the cut-out (Affix the wall mount). 80 Appendix B: TouchScreen Placement Options Figure 40: Affix the wall mount 6. Attach the TouchScreen to the wall mount by aligning the wall mount protuberances to the holes in the back of the TouchScreen (Attach the TouchScreen to the wall mount). Figure 41: Attach the TouchScreen to the wall mount 7. After the TouchScreen has been attached to the wall mount, slide it down to secure it in place. 81 Home System Installation Guide Appendix C: General Info for Sensor Placement This section provides placement recommendations for sensors and cameras. Door/Window Sensors Placement Recommendations Install door/window sensors and/or glass break detectors at every possible location of entry, both upstairs and down. Glass Break Detectors For best detector performance, select a mounting location that is:
Within 7.6 m (25ft) of the protected glass Within clear view of the protected glass On the same wall as the protected glass At least 2 m (6.5ft) from the floor At least 1 m (3ft) from forced-air ducts At least 1 m (3ft) from sirens or bells greater than 5 cm (2in.) in diameter On a window frame if any heavy window covering is present Avoid mounting the detector in the following locations:
In a corner On free standing post or pillars In rooms with noisy equipment such as air compressors, bells/ door bell, and power tools In bathrooms (a slamming toilet seat will easily fault a glass break detector) Motion Detectors When placing motion detectors, anticipate traffic patterns:
The lanes of traffic most used by people in your home are also those most likely to be used by intruders Foyers, stairways, hallways, and entrance-ways are excellent locations for a motion detector. Do not place motion detectors at the end of hallways where an intruder will be walking directly toward or away from the detector. For best coverage, mount the motion so that the likely direc-
tion of intruder motion is across the motion detectors pattern. A motion detector facing the following can cause false-alarms or failures in detection:
Direct sunlight Cold drafts 82 Appendix C: General Info for Sensor Placement Windows Uninsulated walls Heat sources such as fireplaces and heating vents Moving objects such as fans Air conditioning vents Glass furniture Obstructions such as curtains, plants, large furniture, doors Note:
Free roaming pets pose special problems for motion detectors. Your installer has been trained to help you configure your installation to address your specific pet needs. Smoke Detector Installation & Management Recommendations The National Fire Protection Association (NFPA) recommends the following for the number and placement of smoke detectors. Place smoke alarms as follows:
In every bedroom, in hallways, and on every level of the premises, including the attic and base-
ment. High on a wall or on a ceiling (because smoke rises) If a smoke detector is placed on a ceiling, position at least 4 inches (12 cm) from the wall. Be careful about placing smoke detectors within 20 feet of a cooking appliance. Smoke alarms are an important part of a home fire escape plan. For maintaining your smoke detector:
Test alarms at least monthly by pushing the test button. Replace batteries in all smoke alarms at least once a year. If an alarm chirps, warning the battery is low, replace battery right away. Replace all smoke alarms when they are ten years old or sooner if they do not respond properly when tested. Additionally we recommend:
Maintain a 3 foot (about 1 meter) distance from air supply & return vents DO NOT install smoke detectors in a garage or near furnaces. Install at least 6 m (20ft) away from kitchens or other areas where combustion particles are present. Install smoke detectors at least 2.5 m (8ft) away from bathrooms. 83 Home System Installation Guide DO NOT install in dirty, dusty, or insect infected areas. DO NOT install near areas fresh air inlets or returns or excessively drafty areas. Heating/ A/C vents, fans, and fresh air intakes can drive smoke away from smoke detectors. Remember that dead air spaces may prevent smoke from reaching a smoke detector. Camera Installation Recommendations Camera views are accessible to TouchScreen users and family members who log into the Subscriber Portal. When placing cameras, consider whether what they a monitoring poses any privacy issues. 84 Appendix D: Installer Quick Reference (SIA) Appendix D: Installer Quick Reference (SIA) Installer Quick Reference [CP-01 4.6.1]
Feature Exit Delay Exit Delay Prog-
ress Annunciation Exit Delay Restart Exit Error Unvacated Prem-
ises Recent Closing Description The time allotted for the customer to exit the premises when the security system is armed Length is doubled for Arm Stay and Arm Night modes up to120 seconds TouchScreen beeps once per second. Twice/second dur-
ing the last 10 seconds. If Entry/Exit zone is faulted, restored and then faulted again prior to the end of the exit delay, then Exit Delay restarts. If an Entry/Exit door is left open at the end of Exit Delay, the Entry Delay starts and, if the system is not dis-
armed, an alarm sounds. If no Entry/Exit Zone opens and closes during the Exit Delay, the Arming Mode reverts to Armed Stay. If alarm is tripped within 2 minutes from end of Exit Delay, Recent Closing transmission sent to Central with the arming keypad code. Entry Delay The time allotted for the customer to disarm the system after tripping an Entry/Exit security zone. Entry Delay Prog-
ress Annunciation System Acknowl-
edgement Remote Arming Abort Window TouchScreen beeps once per second Twice/second dur-
ing the last 10 seconds When armed, TouchScreen beeps 3 times. If armed by key fob, key fobs LED flashes red once and the holds red for two seconds. When disarmed from the Touch-
Screen, beeps once. If disarmed key fob, key fobs LED flash green once and then hold green for two seconds. Using key fob, system can be armed in Arm Away mode and Arm Stay mode. Exit Delay period works the same way as non-remote arming. Length of time after an alarm sounds for the customer to enter a valid keypad code to prevent alarm from being sent to central. Ranges & Defaults Default: 60 seconds Range: 30 seconds to 99 seconds Disabled for Arm Stay &
Arm Away. This feature is not con-
figurable. One time only. This feature is not con-
figurable. This feature is not con-
figurable. This feature is not con-
figurable. A Recent Closing trans-
mission is not for alarms tripped by a Smoke Detec-
tor. This feature is not configurable Default: 30 sec. Range: 30 seconds to 99 seconds This feature is not con-
figurable. This feature is not con-
figurable. This feature is not con-
figurable. Default: 30 sec. Range: Minimum is 15 sec. and the maximum is 45 sec. Disarming During the Abort Window System disarmed by entering a valid keypad code in the This feature is not con-
figurable. 85 Home System Installation Guide Feature Description Ranges & Defaults TouchScreen or a key pad. If invalid keypad code entered, alarm restarts. If system is disarmed with within the Abort Window, no alarm transmission occurs. Contacts can opt not to receive SMS and/or email messages notifying them when an alarm was aborted and that central monitoring was not notified. By default, Verify contacts are notified by SMS and email when an alarm is dis-
armed during the Alarm Transmission Delay period. This feature is not con-
figurable. Default: Duress Code is disabled. Default Duress Code: Null Default: 10 seconds Range 1 second to 999 sec-
onds. For 5 minutes after the end of the Abort Window, cus-
tomer can disarm system to send an Alarm Cancel to central monitoring. A four digit code that sends silent alarm immediately. Otherwise, same as Master keypad code. Must be unique and created by the user. 2 security zones that only trip alarm if they are both faulted within configured period of time. Can only be created after the security zones have been added in a separate step. After the TouchScreen has sent an alarm the set number of times (trips) to central monitoring, no more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed. When enabled, central only contacts the authorities when multiple smoke detectors are faulted OR a one detector is in an alarm for 60 seconds. The TouchScreen connects to central monitoring over broadband and cellular, no call waiting alert is required. Perform the system test as described in step Step F: Testing the Alarm Functionality of the Security System on page 30. Or, afterward as described in Testing Alarms on page 44. Test the security system to ensure that it is in proper communication with central monitoring as described in Step F: Testing the Alarm Functionality of the Security System on page 30. Default: 2 trip Range: 1 to 6 trips Default: Disabled Aborting Cancel Window Use of Duress Fea-
ture Duress Code Cross Zoning Swinger Shut-
down Fire Alarm Ver-
ification Call Waiting System Test Communications 86
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TouchScreen Quick Start Guide Technicolor TCA200 Release 3.8 Grenada Rev 3.8 Grenada SU1 August 27, 2011 2006, 2007, 2008, 2009, 2010, 2011 iControl Networks, Inc., the iControl logo, uControl, Inc. the uControl logo, OpenHome, and Converge and all other uControl products and technology names are trademarks or registered trademarks of iControl Networks, Inc. All other products or services mentioned herein are trademarks of their respective companies. TouchScreen Quick Start Guide Compliances FCC Notice This device has been designed, constructed, and tested for compliance with FCC Rules that regulate intentional and unintentional radiators. As the user of this device, you are not permitted to make any alterations or modifications to this equipment or to use it in any way that is inconsistent with the information described in this guide, without the express written permission of Technicolor. Doing so will void your authority to operate this equipment. This device complies with FCC Rules Part 15 and Industry Canada RSS-210. Operation is subject to the following two conditions:
1. This device may not cause harmful interference 2. This device must accept any interference, including interference that may cause undesired operation of the device Cet appareil est conform aux FDD rgles la partie 15 et RSS-210 dIndustrie Canada applicables aux appareils radio exempts de licence. Lexploitation est autoris aux deux conditions suivantes :
1. Lappareil ne doit pas produire de brouillage, et 2. Lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. RF Exposure information: This devise is only authorized for use in a mobile or fixed application. At least 20cm (8 inches) of separation distance between the touchscreen and the users body must be maintained at all times to ensure compliance with the FCC and Industry Canada RF Exposure Requirements. Informations d'exposition aux RF: Cet appareil est uniquement pour une utilisation dans une application mobile ou fixe. Au moins 20 centimtres de distance de sparation entre lcran tactile et le corps de lutilisateur doit tre maintenue en tout temps pour assurer la conformit avec les exigences de la FCC et Industrie Canada, l exposition. Device Purpose Fire/Alarm Central Panel UL and ULC Notices This device complies with UL 985, UL1023, UL1635, ULC S545, ULC C1023. Limitations of Security Products Security products and alarm systems do not offer guaranteed protection against burglary, fire, or other emergencies. They may fail to warn for diverse reasons, including (but not limited to): power failure, dead batteries, improper installation, coverage, coverage areas overlooked during installation, defeat by technically sophisticated intruders, component failure, or inadequate maintenance. Alarm systems should be checked weekly to ensure that all devices are working properly. AN ALARM SYSTEM IS NOT A SUBSTITUTE FOR INSURANCE. 2 Using the TouchScreen Using the TouchScreen The Technicolor TCA200 TouchScreen is the center of your home security system. This Android-powered device allows you to perform actions such arming and disarming your security system, monitoring the status of your security sensors, and sending emergency alarms. Note:
This Quick Start Guide provides an overview of the TouchScreen and its basic operation. This guide assumes the TouchScreen has been activated and you have been assigned a security code. For more information, see the TouchScreen User's Guide and the HomeSystem Installation Guide. The latest versions can be found at http://www.icontrol.com/support/manuals/technicolor/3_8_Grenada_TouchScreen_User_ Guide_Technicolor.pdf and http://www.icontrol.com/support/manuals/technicolor/3_8_ Grenada_Home_Installation_Technicolor.pdf For detailed information about operating an Android device, refer to the Android documentation provided by Google. Warning: The rechargeable battery that came with your TouchScreen is only available through your service operator. If your battery needs to be replaced, contact your service operator to arrange for replacement. The following diagram shows the major components of the TouchScreen:
3 TouchScreen Quick Start Guide Each button is described in the following table:
Button Description Home button. Press this button to go to the Home (main) screen in the TouchScreen screen. Android menu button. Press this button to display the Android configuration menu. Back button. Press this button to return to the previous screen. Emergency Alarm button. Press this button to manually and immediately send an alarm to the appropriate call center. The button is located at the bottom right in front of the device. When A/C power is available, this button is lit. See page 10 for more information. Understanding the Screen The TouchScreen communicates with your security system. It combines security and home controls on a graphical interface, providing:
A real-time view of the system statuses Tools to manage your security system Additional optional applications such as news and weather The first screen displayed is the Home screen. It is from this screen that you navigate through menus by tapping buttons to access the function you desire. If the screen is black (showing nothing) this is because the system is not receiving A/C power or the display is powered off to conserve battery life. The screen is divided into the following operational sections:
Security Status Header System & Zone Trouble Header Content Area Security Status Header The Security Status header displays in the upper left hand of the TouchScreen. It tells you whether the system is armed or disarmed and other information. Tap this header to arm or disarm the system. Also, during troubles that would prevent arming (such as a monitored door or window being opened) an announcement replaces the Arm/Disarm status. 4 During the Exit Delay, the header changes to announce the number of seconds until the system is armed. Using the TouchScreen During the Entry Delay, the header changes to announce the number of seconds before the alarm sounds. System & Zone Trouble Header The System & Zone Trouble header displays in the upper right hand of the TouchScreen. It only displays when there is a connectivity (cellular, broadband, etc.) or power problem with the TouchScreen, when a sensor goes down (such as due to a battery failure), or a sensor is being tampered with (such as the cover being opened). When the system reports a trouble, it sounds an audible alert regularly to ensure that you are aware of the problem. When a System & Zone header is displayed, tap it to show the Troubles list which displays all the current troubles with the TouchScreen and sensors. Content Area The Content area contains the interactive functionality of your TouchScreen. The TouchScreen apps
(widgets) are displayed here. When you use or modify an app, this is where the menus and tools are displayed. The Home screen is the default interface when the user accesses the TouchScreen screen.It can be accessed at any time by pressing the button, which is located below the display area. The TouchScreen provides the following apps:
5 TouchScreen Quick Start Guide Select the Security app to view options related to arming/disarming the system, enabling/disabling security zones, viewing history logs, and recent security zone events. Select the Settings app to access tools to modify the TouchScreen con-
figurations. Understanding Arming Modes You can arm the system by multiple scenarios:
Arm AwayEverybody leaving Arm StayPeople are still active inside (see page 6) Arm NightEverybody going to bed (see page 7) Different arming modes utilize different rules for when sensors are tripped and for Entry/Exit delays. An Exit delay is a short period of time after the system is armed for you to leave the premises (default 60 seconds). An Entry delay is a short period of time after a sensor is tripped at an Entry/Exit door if the system is armed (default 30 seconds). You must enter a valid keypad code within the Entry delay period to avoid sounding an alarm. Consult with your installer or Customer Care representative to customize the Entry/Exit delays on your system. Note:
After the alarm is faulted the Alarm Transmission Delay period starts (see page 9). In the Armed state and during the Entry Delay period, if the central system loses all connectivity with your TouchScreen, an alarm is immediately sent to the central monitoring station. This prevents an intruder from attempting to stop an alarm by destroying the TouchScreen. Arm Away Mode The Arm Away mode is used when everyone is leaving the house. The following rules apply:
Alarm trips immediately if a monitored Perimeter zone (non-entry/exit door or window) is opened. Interior motion detectors are armed. Entry/Exit zones start an Entry Delay Exit Delay starts when the system is armed Arm Stay Mode The Arm Stay mode is used to arm the system when there are still people in the premises. The following rules apply:
Alarm trips immediately if a monitored Perimeter zone (non-entry/exit door or window) is opened. Interior motion detectors not armed. Entry/Exit zones start an Entry Delay. Exit Delay starts when the system is armed. Exit Delay does not beep and is twice the length of Alarm Away mode. 6 Using the TouchScreen Arm Night Mode The Arm Night mode, is used when everyone is going to bed. This mode works the same as Arm Stay except that there is no Entry Delay period. If an entry/exit zone is opened, an alarm sounds immediately. Note:
There is still an Exit Delay period that works the same as in Arm Stay mode. Arming and Disarming the System The Security status of your security system is displayed in the Security Status header. Message the Security Status header displays when the status is Disarmed. Tap to arm the system. Message the Security Status header displays when the status is Armed. Tap to disarm the system. Arming the System from the TouchScreen To arm the system from the TouchScreen:
1. Tap the Security Status header when it is in Disarmed state. The Security Options screen is displayed with a keypad and the Arm System tab open. 2. Tap an arming mode (Arm Stay, Arm Away, or Arm Night) and enter your security code. 3. The Security Status header changes to display a countdown message. The text of the message will vary, depending on which arming mode you selected. 7 TouchScreen Quick Start Guide Special Rules:
If you selected the Arm Away mode, you have until the Exit Delay is over to exit the prem-
ises. Otherwise, the system is automatically armed in Arm Stay mode. There is still an Exit Delay period for the other Arming modes as well, but they do not require that the door open and close during the period. If you open and shut an Entry/Exit door during the Exit Delay and then re-enter the prem-
ise, the Exit delay restarts at 120 seconds for Arm Stay and Arm Night or 60 seconds for Arm Away. It will only do this one time. If the wrong code is entered, the countdown timer resets to 60 or 120 seconds. If an Entry/Exit door is left open at the end of Exit Delay, the Entry Delay immediately starts and, if the system is not disarmed, an alarm will sound. Cancelling the Arming Process If you arm the system in Arm Away or Arm Stay mode, the Security Status header displays a countdown of the number of seconds until the Exit Delay is over. You can choose to cancel the arming process. To cancel the arming process:
1. Tap the Security Status header while it is displaying a countdown. The Security app is displayed with a keypad and the Disarm System tab active. The Security app is displayed with a keypad and the Arm System tab open. 2. Enter your security code to stop the arming process. Disarming the System When you enter an armed premises, an Entry Delay period starts:
During the Entry Delay, the header changes to announce the number of seconds before the alarm goes off. 8 Using the TouchScreen The Security app displays a keypad. The TouchScreen beeps audibly once every second, until the last 10 seconds when it beeps twice a second. If a valid keypad code is not entered by the end of the Entry Delay period, an alarm sounds. From the time an alarm sounds (or starts silently), for most reasons, you have 30 seconds (default) to enter a valid keypad code to disarm the system and prevent an alarm being sent to the central monitoring station. This is called the Alarm Transmission delay or the Abort Window. The Alarm Transmission Delay is a required period that prevents a report to the central station during an alarm was triggered innocently. IMPORTANT: Emergency alarms (see page 10) and smoke alarms are reported without an Alarm Transmission delay or an Entry Delay. Consult Customer Care to understand the number of seconds configured for the Alarm Transmission Delay in your system. To disarm the system from the TouchScreen:
1. Tap the Security Status header when it is in Armed state. The Security app is displayed with a keypad and the Disarm System tab active. 2. Enter your security code. 9 TouchScreen Quick Start Guide If the alarm was triggered, the alarm history are displayed. Sending an Emergency Alarm You can manually trip an alarm in the event of an emergency by clicking the Emergency button. Emergency alarms are reported without an Entry delay or Alarm Transmission delay. To manually trip an alarm:
1. Press the Panic button on the lower front of the TouchScreen. The Emergency screen is displayed. 2. Tap Fire to send an alarm for emergency fire assistance. The TouchScreen sounds a repeating, high-pitched chime. Tap Medical to send an alarm for emergency medical assistance. The TouchScreen sounds an audible, repeating, triple beep signal. Tap Police to send an alarm for police assistance. By default the TouchScreen will not issue an audible signal. The TouchScreen displays a Police Panic In Progress alert on the TouchScreen. Tap the alert to sound an audible, continuous, high-
pitched chime. 10 Using the TouchScreen Evacuation Plan Develop an emergency evacuation plan for use in the event of fire. Here are some recommendations from the National Fire Protection Association. Make an evacuation plan for how to leave your home in the case of fire or other emergency. Sketch a map of your home that shows all the doors and windows. Discuss the plan with everyone in your home so that everyone will know what to do. Have at least two ways to exit each room. Make sure that windows and doors open easily. Discuss with your family and agree on a single meeting location outside your home. In the event of fire, get out and stay out. Dont go back inside for people, pets or possessions. Do not open a door if the handle is hot. If there is smoke stay low to the ground and go under the smoke. Escape your home before calling the fire department. Call the fire department and police from the outside meeting place using your cell phone or call from a neighbors phone. Practice your home evacuation plan. Additional Emergency Preparations Do not wait until an emergency occurs to make a plan. Talk to each other about what each person should do in different types of emergency. Learn your security system. Get to know how to arm and disarm it and what to do when the authorities or central monitoring calls. Make sure everyone (who should know) knows the Secret Word, when to use it, and that it should not be shared. Understand the difference between your keypad code and the duress code. Understand that you should never enter the premises if you hear an alarm. Call police from a cell phone or a neighbors phone. 11
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TouchScreen User's Guide Technicolor TCA200 Release 3.8 Grenada PN: 631-00008-01 Rev 3.8 Grenada SU1 August 4, 2011 TouchScreen User's Guide 2006, 2007, 2008, 2009, 2010, 2011 iControl Networks, Inc., the iControl logo, uControl, Inc. the uControl logo, OpenHome, and Converge and all other uControl products and technology names are trademarks or registered trademarks of iControl Networks, Inc. All other products or services mentioned herein are trademarks of their respective companies. Compliances FCC Notice This device has been designed, constructed, and tested for compliance with FCC Rules that regulate intentional and unintentional radiators. As the user of this device, you are not permitted to make any alterations or modifications to this equipment or to use it in any way that is inconsistent with the information described in this guide, without the express written permission of Technicolor. Doing so will void your authority to operate this equipment. This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause unde-
sired operation. The IC designation preceding the radio certification number indicates that this device complies with the Industry of Canada specifications. Device Purpose Fire/Alarm Central Panel UL1023 Notice This device complies with UL1023. UL985 Notice This device complies with UL985. 2 UL1635 Notice This device complies with UL1635. ULC S545 Notice This device complies with ULC S545. ULC C1023 Notice This device complies with ULC C1023. ETL Notice This device complies with all ETL and ETLC safety requirements. Insert copy of ETL sticker when available Limitations of Security Products Security products and alarm systems do not offer guaranteed protection against burglary, fire, or other emergencies. They may fail to warn for diverse reasons, including (but not limited to): power failure, dead batteries, improper installation, coverage, coverage areas overlooked during installation, defeat by technically sophisticated intruders, component failure, or inadequate maintenance. Alarm systems should be checked weekly to ensure that all devices are working properly. AN ALARM SYSTEM IS NOT A SUBSTITUTE FOR INSURANCE. 3 TouchScreen User's Guide Contents Compliances Device Purpose UL1023 Notice UL985 Notice UL1635 Notice ULC S545 Notice ULC C1023 Notice ETL Notice Limitations of Security Products Welcome to the TouchScreen Understanding Security Network Components Understanding the Security Zone Types Understanding Alarms Configuring the TouchScreen Subscriber Portal Using the TouchScreen Understanding the TouchScreen Controls Understanding the Screen Security Status Header System & Zone Trouble Header Content Area Low Power Mode Managing Your System Security Understanding Arming Modes Arm Away Mode Arm Stay Mode Arm Night Mode Understanding Your Protection Against Smash & Grab Attacks Arming and Disarming the System Disarming the System & Understanding What Happens During an Alarm To disarm the system from the TouchScreen:
Arming the System Sending an Emergency Alarm Managing Sensors Disable a Sensor Viewing Your Zone Event History Changing the Order that Security Zones are Listed in the TouchScreen Testing Your Alarms Managing Connectivity Between the TouchScreen and the Central Monitoring Stations Viewing Signal Strength Testing Your Connectivity. Managing the Passcodes in your Security System Managing your Keypad Codes Managing Your Secret Word View Your Security Account Information Maintaining & Configuring the TouchScreen Device 4 2 2 2 2 3 3 3 3 3 6 7 8 9 9 10 11 11 12 12 13 18 19 21 21 21 22 23 23 23 23 25 26 28 29 30 30 31 32 35 35 36 36 37 39 39 40 Reboot the TouchScreen Understanding and Configuring Screen Brightness & Screen Dimming Configuring the Screensaver Configuring the Tones and Volume Levels Cleaning the TouchScreen Screen Viewing Technical Specifications of Your TouchScreen Appendix 1: TouchScreen Installation and Maintenance Installing the Technicolor TouchScreen Battery Requirements Replacing the Battery Recommendations for Sensor Installation and Placement System Limitations Emergency Preparations Appendix D: Quick Reference Tables 40 40 44 45 46 47 48 48 52 52 54 56 57 59 5 TouchScreen User's Guide Welcome to the TouchScreen The purpose of this document is to explain the following in the OpenHome Converge system:
Understand and operate the TouchScreen device Arm and disarm your security system Send a panic alarm View system status and arm/disarm the system Manage connectivity between the TouchScreen and the Central Monitoring Stations Manage pass codes Manage security zones Manage emergency dispatch contact information View history logs View account information Figure 1: Security Network 6 Understanding Security Network Components Security Network Components describes the equipment included with your security system. Welcome to the TouchScreen Table 1: Security Network Components Component TouchScreen Sensors Description The device used to interface with your security system. Doorway/window Monitors the opening and closing of potential entry and exit points. Monitors movement within the premises Motion (indoor) The hub of your security network. This device is installed between your broadband modem and your home network router. Security Net-
work Router Smoke Detector This device sounds an alarm when smoke is detected. 7 TouchScreen User's Guide Understanding the Security Zone Types Security zones are the sensors that detect movement and the opening and closing of doors and windows. The sensors communicate wirelessly with your TouchScreen. Security zones are added to the system and configured by your installer. You can enable and disable each security zone using the Security widget. Description Security Zone Function Entry/exit For doorways that are used to enter the premises. Sensor Types Door/Window When the system is armed, faulting this type of sensor starts an Entry Delay countdown rather than sending an immediate alarm. During Exit Delay, this zone can be repeatedly faulted. Doorways can be configured to be entry/exit or non-entry/exit. Note:
For more information on Entry/Exit delays, see "Managing Your System Security" on page 21 Perimeter If faulted when the system is armed or during an Entry/Exit delay, an alarm is tripped. Door/Window sensor Motion detector Glass break detector Motion detec-
tor Door/Window sensor Motion detector Glass break detector Smoke alarm Interior Follower Monitors the internal living spaces of the premises and triggers an immediate alarm if the system is armed in Away mode. 24-Hour Inform Not armed when the system is in Armed Stay mode. When this security zone is tripped, there is never an alarm. However, an event is recorded in the history, and the TouchScreen emits a con-
figured sound. Generates an immediate fire alarm if triggered. To bypass a zone from the TouchScreen, tap Turn Zone Off and enter your passcode. To bypass a zone from a Honeywell Vista 20P keypad, enter your user code, press the Bypass key, then press the two-digit number of the zone to be bypassed. 24-Hour Fire Note:
8 Welcome to the TouchScreen Understanding Alarms When an alarm is tripped an audible alert is sounded. From that point, you have a specific amount of time (default: 30 seconds) to enter your keypad code or an alarm will sound. If a valid keypad code is not entered within a specific time (default: 30 seconds) of the audible alarm sounding, a message is sent to a central monitoring station. See "Disarming the System & Understanding What Happens During an Alarm" on page 23 for more information. The central monitoring station will attempt to contact the persons listed on the account. When they reach a person listed on the account, they will ask for the Secret Word to affirm whether a genuine emergency is occurring. If no one on the list can be contacted, or if the person contacted gives the wrong Secret Word, the central monitoring station immediately dispatches police or other appropriate emergency personnel. If the alarm is not cleared within 4 minutes, the system resets so it can monitor additional alarm events. If a sensor is faulted too many times resulting in alarms, no more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed. Configuring the TouchScreen Your TouchScreens default settings are configured from the Settings widget. Note:
You cannot access the Security app if the security system is armed. To access the Settings app:
1. From the Home screen (see page 18) tap the Settings widget. The Keypad screen is displayed. 2. Tap the numbers to enter your keypad code. The Settings menu is displayed. 9 TouchScreen User's Guide From the Settings Widget you can do the following:
Manage the way sensors are listed in TouchScreen reports and tools (page 30) Test your alarms (page 32) Manage your keypad codes and secret word (page 36) View your account information (page 39) Manage your TouchScreen device settiings (page 45) View technical information about your TouchScreen device (page 47) Subscriber Portal The Subscriber Portal is a web-based tool that allows you to remotely connect to your security system. You can access the Subscriber Portal from a PC or mobile Internet device. Many operations that can be done from the TouchScreen can also be performed from the Subscriber Portal. Your installer has provided you with the URL address of the Subscriber Portal as well as a username and password to access it. See the Subscriber Portal User Guide for more information. 10 Using the TouchScreen Understanding the TouchScreen Controls Using the TouchScreen Figure 2: TouchScreen Device & Home Screen Button Description Home button. Press this button to go to the Home screen in the TouchScreen screen. The button is located at the bottom center in front of the device. Android menu button. Press this button to display the Android configuration menu. Refer to the Android documentation provided by Google for more information. Back button. Press this button to return to the previous screen. Emergency Alarm button. Press this button to manually and immediately send an alarm to the appropriate call center. The button is located at the bottom right in front of the device. When A/C power is available, this button is lit. See page 28 for more information. 11 TouchScreen User's Guide Understanding the Screen The TouchScreen screen is used to interface with your security system. It provides:
A real-time view of the system statuses Tools to manage your security system Additional optional applications If the screen is black (showing nothing) this is because the system is not receiving A/C power. The display is powered off to conserve battery life. The screen is divided into the following operational sections:
Security Status Header (see page 12) System & Zone Trouble Header (see page 13) Date/Time Bar (see TouchScreen Device & Home Screen on page 11) Content Area (see page 18) Security Status Header The Security Status header displays in the upper left hand of the TouchScreen. It tells you whether the system is armed or disarmed and other information. Tap this header to arm or disarm the system. Also, during troubles that would prevent arming (such as a monitored door or window being opened) an announcement replaces the Arm/Disarm status. If you tap this header at that time, the TouchScreen presents the Arm System tab of the Security widget. 12 During the Exit Delay, the header changes to announce the number of seconds until the system is armed. Using the TouchScreen During the Entry Delay, the header changes to announce the number of seconds before the alarm goes off. System & Zone Trouble Header The System & Zone Trouble header displays in the upper right hand of the TouchScreen. It only displays when there is a connectivity (cellular, broadband, etc.) or power problem with the TouchScreen, when a sensor goes down (such as due to a battery failure), or a sensor is being tampered with (such as the cover being opened). When the system is reporting a trouble, it sounds an audible alert regularly to ensure you are aware of the problem. When a System & Zone header is displayed, tap it to display the Troubles list which displays all the current troubles with TouchScreen and the sensors. 13 TouchScreen User's Guide Tap the text next to the to view help on resolving that trouble (resolution information). to mark the trouble as acknowledged
. An acknowledged trouble mutes its audible alerts Tap for twelve hours. After that time, the trouble begins alerting again. You must acknowledge it by tapping the OK button again to silence the alerts. From the resolution information, you can:
Tap Return to view the Troubles list again where you can choose to acknowledge the current trou-
ble or view the resolution information for other troubles. Tap Acknowledge Problem to acknowledge the current trouble immediately and return to the Troubles list. 14 Table 2: System & Zone Trouble Header Messages Message AC Power Disconnected Cause TouchScreen is not receiving A/C power. The system is in Low Power Mode
(see page 19) Alarm communication failed TouchScreen is not accessing the Internet through the local network, nor does it have cellular connectivity. Battery failure Battery Low Battery Removed Broadband Connection Lost Camera Connection Failed Backup battery for the TouchScreen is dead, and there is a loss of external power. After external power is restored, it takes approximately 21 hours for the battery to be fully charged. See Sensor Battery Low. Battery for the TouchScreen has become detached. TouchScreen is not accessing the Internet through the local network, but the device still has cellular connectivity. TouchScreen cannot communicate with one of your IP cameras. Cellular Communication Lost TouchScreen cannot communicate over the cellular network. Using the TouchScreen Resolution Confirm that the power adapter is plugged into the TouchScreen. Confirm that the power adapter is plugged into an un-switched outlet. Confirm that the un-switched outlet has power. Install the power adapter into another outlet. Restore Internet connectivity as soon as possible. If the lack of cellular connectivity persists, contact Customer Care. When AC Power is restored the battery will recharge. If not, have the battery connection checked. Confirm that the power adapter is plugged into an un-switched outlet. If A/C power is connected but has been off for an extended period, the battery could still be charging. Open the battery cover and check the battery connection. Restore Internet connectivity as soon as possible. Cellular connectivity allows only enough communication with central monitoring to communicate major events such as alarms. Ensure that the camera is powered on, and that it is in range of the Wi-Fi router. The power indicator light on the camera should be on solid. If this problem persists, contact Customer Care. 15 TouchScreen User's Guide Message Communication Jammed Cause TouchScreen has detected an attempt to jam its communication with the sensors. Resolution This could be a burglary in progress. Most likely, someone is using a device designed to scramble the radio frequency (RF) signal of the sensors. External power for the sensor or device named in this alert is not connected. Only applicable to devices that required external power. Battery for the identified sensor is low. Sensor named in this alert is dirty or dusty. No broadband or cellular connectivity to the TouchScreen. Lost Power Low Battery Detected Needs Cleaning Network Connection Lost Sensor Battery Low The battery in the sensor is getting low. It should be replaced as soon as possible. A low battery report is issued when the battery reaches 2.75 volts for sensors. Sensor Communication Failure TouchScreen cannot communicate with the identified sensor. The most common cause for a sensor communication failure is a low battery. Restore power to the sensor or device as soon as possible to avoid draining the battery. Replace the battery as soon as possible. Clean the identified sensor. Restore Internet connectivity as soon as possible. Contact Customer Care to report your loss of cellular connectivity. Replace the battery as soon as possible. Replace with a battery of the same size and capacity. If you cannot replace the battery immediately, you can choose to acknowledge the problem
(tap OK in the Troubles list) for now so you can arm your system. If after replacing the battery the problem persists, contact Customer Care. Replace the battery. OR Replace the sensor. Replace the battery immediately with a battery of the same size and capacity. The TouchScreen checks its communication integrity with the sensors every 27 minutes. This message is posted when the sensor does not respond within 6 hours. If you cannot replace the battery at this time, you may choose to acknowledge the problem for now so that you may successfully arm your system. If after replacing the battery the problem persists, contact Customer Care. 16 Message Sensor Communication Jammed Cause TouchScreens communication with the identified sensor is being jammed. Resolution This could be a burglary in progress. Using the TouchScreen Most likely, someone is using a device designed to scramble the radio frequency (RF) signal of the sensors. External power for the identified sensor or device is not connected. Identified smoke detector is dirty or dusty. Cover of the identified sensor has been removed. Sensor Lost Power Sensor Needs Cleaning Sensor Tamper Detected Test button for the identified sensor was pressed. TouchScreen has lost A/C power and is on battery backup. The battery voltage is 3.7 volt with about 5%
remaining power. Complete loss of power to the TouchScreen is imminent. Door or window is open. TouchScreen has lost A/C power and is on battery backup. Firmware update currently in progress. Sensor Test Button Pressed System Battery Low System not ready to Arm System Power Lost System Upgrade in Progress Message System will not Arm Restore power to the sensor or device as soon as possible to avoid draining the battery. Clean the identified smoke detector. Make sure that the sensor cover on the sensor is securely attached to the sensor base. For smoke detectors, ensure the cover is securely in the twist-lock position on the base. If the problem persists, you can choose to acknowledge the problem (tap Acknowledge Problem) to be able to arm your system until Customer Care can provide a permanent solution. If a sensor test is not in progress, check the identified sensor. Check the A/C adapter. Restore A/C power to the TouchScreen as soon as possible. Open the Security app and check the security zones, door or window might be open. Check the A/C adapter;
Restore A/C power to the TouchScreen as soon as possible. No action required. Message will go away when the update is completed. User entered an invalid keypad code when attempting to arm the system. Reattempt to enter the security code. 17 TouchScreen User's Guide Message Cause Tamper Detected Unknown Trouble Zone Swinger Shutdown Cover of the identified sensor or device has been removed. An unknown condition occurred. A sensor has been too many times resulting in alarms (default is one time). No more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed. The Swinger Shutdown feature helps prevent a runaway TouchScreen from tying up the central station. Resolution Use the Settings app to add, edit, and delete keypad codes Contact Customer Care. Check the sensor or device. Contact Customer Care. Disarm the system to stop the swinger shutdown. Contact customer care to find out the maximum number of alarms sent to central monitoring before swinger shutdown for your system. Content Area This area contains the interactive functionality of your TouchScreen. The TouchScreen apps (widgets) are displayed here. When you use or modify an app, this is where the menus and tools are displayed. Figure 3: Content Area Home Screen The Home screen is the default interface when the user accesses the TouchScreen screen.It can be accessed at any time by pressing the button, which is located below the display area. 18 Using the TouchScreen The TouchScreen provies the following apps:
Select the Security app to view options related to arming/disarming the system, enabling/disabling security zones, viewing history logs, and recent security zone events. Select the Settings app to access tools to modify the TouchScreen con-
figurations. Low Power Mode The TouchScreen is powered by a back-up battery and A/C power. When A/C power is lost, the TouchScreen places itself in Low Power mode. WARNING: Low Power Mode is an emergency backup mode designed to ensure your security system will continue to communicate alarms during unforeseen power outages. During Low Power Mode, your system loses remote control func-
tionality and only broadcasts major system events such as alarms. When the A/C power to the TouchScreen is lost, the following occurs:
1. The lights on the buttons go dark. 2. The TouchScreen stops communicating over broadband with the central monitoring station and the system servers (if the premise has lost power the router will be down as well). 3. The TouchScreen stops sending heartbeats signals to the system servers over cellular. 4. The TouchScreen reports an AC Power Loss trouble in the Trouble Header. 5. The TouchScreen tries to send an AC Power Loss message to the system servers over cellular (if connectivity is available). If the system servers receive the message, the Subscriber Portal and other mobile devices report an AC Power Loss trouble, and will never report a Connectivity Loss trouble messages for as long as Low Power Mode continues. Note:
The Subscriber Portal and mobile devices might eventually report a loss of broadband and cellular connectivity if the AC Power Loss message was not received for some reason. In this case, they will not report an AC Power Loss trouble. 6. Fifteen seconds after the attempt to send the message, the screen of the TouchScreen goes dark. 7. While in Low Power Mode:
When the screen is tapped, the TouchScreen wakes up temporarily to display the Home screen, but you will not be able to use any TouchScreen apps that need to communicate with remote sources. For example, you will not be able to use the News app or Sports app at all. The TouchScreen stays awake only enough to continue communicating with the sensors and monitoring for other events. Most non-alarm events are not sent to the system servers or the central monitoring sta-
tion, although you can view them in the History (page 30) on the TouchScreen only. The exceptions are the following:
19 TouchScreen User's Guide Alarms Arming the system Disarming the system When the back-up battery power drops below the required operational levels, the following occurs:
The screen does not wake up when it is tapped. There is no broadband or cellular connectivity. Otherwise the TouchScreen is still operational. It continues to communicate with sensors and peripherals so it might produce sounds based on security zone events. When the TouchScreen is in this state, 90 seconds after A/C power is restored, the device is automatically rebooted. 8. Just before the TouchScreen goes completely dead due to the loss of battery power, it attempts to sends a Loss of Power message to the system servers over cellular. 20 Managing Your System Security Managing Your System Security The section describes the important concepts and management operations for your security system. This section explains:
The various arming mode options (see page 21) Your systems protection against Smash & Grab intrusions (see page 23) As described in this section, you can:
Arm and disarm your security system (see page 23) Send an Emergency Alarm (see page 28) Manage your security sensors (see page 29) Understanding Arming Modes You can arm the system by multiple scenarios:
Arm AwayEverybody leaving Arm StayPeople are still active inside (see page 22) Arm NightEverybody going to bed (see page 23) Different arming modes utilize different rules for when sensors are tripped and for Entry/Exit delays. An Exit delay is a short period of time after the system is armed for you to leave the premises (default 60 seconds). An Entry delay is a short period of time after a sensor is tripped at an Entry/Exit door if the system is armed (default 30 seconds). You must enter a valid keypad code within the Entry delay period to avoid sounding an alarm. Consult with your installer or Customer Care representative to customize the Entry/Exit delays on your system. Note:
After the alarm is faulted the Alarm Transmission Delay period starts (see page 24). In the Armed state and during the Entry Delay period, if the central system loses all connectivity with your TouchScreen, an alarm is immediately sent to the central monitoring station. This prevents an intruder from attempting to stop an alarm by destroying the TouchScreen. See "Understanding Your Protection Against Smash & Grab Attacks" on page 23 for more information. Arm Away Mode The Arm Away mode is used when everyone is leaving the house. The following rules apply:
Alarm trips immediately if a monitored Perimeter zone (non-entry/exit door or window) is opened. Interior motion detectors are armed. Entry/Exit zones start an Entry Delay Exit Delay starts when the system is armed 21 TouchScreen User's Guide For the Arm Away mode Entry/Exit Delay, the following rules apply:
When armed, the system audibly beeps once per second announcing that the system is in the Exit Delay period. During the last 10 seconds of the Exit Delay state, the system audibly fast beeps (two beeps per second). When an entry/exit zone is opened, the Entry Delay period sounds an audible beep each second. The system beeps twice per second in the last 10 seconds of the Entry Delay period. The keypad code must be entered during this period to avoid sounding an alarm. A numerical countdown timer on the TouchScreen indicates how much time remains in the Exit Delay. If an entry/exit zone is faulted, restored and then faulted again prior to the end of the exit delay then the Exit Delay is restarted. This only occurs once. If no Entry/Exit Zone opens and closes during the Exit Delay, the Arming Mode reverts to Armed Stay. After Exit Delay, the Security Status header is relabeled Armed Away and sounds 2 short beeps. If an Entry/Exit zone is opened the Entry Delay period starts with an audible beep each second. The system beeps twice per second in the last 10 seconds of the Entry Delay period. The keypad code must be entered during this period to avoid sounding an alarm. During the Entry Delay period, the motion detectors will not log events. Arm Stay Mode The Arm Stay mode is used to arm the system when there are still people in the premises. The following rules apply:
Alarm trips immediately if a monitored Perimeter zone (non-entry/exit door or window) is opened. Interior motion detectors not armed. Entry/Exit zones start an Entry Delay. Exit Delay starts when the system is armed. Exit Delay does not beep and is twice the length of Alarm Away mode. For the Arm Stay mode, the Entry/Exit Delay, the following rules apply:
When an entry/exit zone is opened the Entry Delay period sounds an audible beep each second. The system beeps twice per second in the last 10 seconds of the Entry Delay period. The keypad code must be entered during this period to avoid sounding an alarm. When the system is armed, the Exit Delay period starts, BUT there is no audible beep during the Exit Delay period (as there is in Arm Away). The Exit Delay period is the time between the system being armed and the alarms actually being activated. This gives the user time to leave through an entry/exit security zone. 22 Managing Your System Security The Exit Delay period is twice as long as for the Arm Away mode, and there is no audible alert dur-
ing the countdown. A numerical countdown timer indicates how much time remains in the Exit Delay period. If an entry/exit zone is faulted, restored and then faulted again prior to the end of the exit delay then the Exit Delay is restarted. This only occurs once. After Exit Delay, the Security Status header is relabeled Armed Stay and sounds 3 short beeps. Arm Night Mode The Arm Night mode, is used when everyone is going to bed. This mode works the same as Arm Stay except that there is no Entry Delay period. If an entry/exit zone is opened, an alarm sounds immediately. Note:
Note:
There is still an Alarm Transmission Delay period (see page 24). There is still an Exit Delay period that works the same as in Arm Stay mode. Understanding Your Protection Against Smash & Grab Attacks Your security system communicates continuously (via broadband and cellular) with the monitoring servers. There is always the possibility that an intruder will attempt to defeat your security system by breaking in to the premises and destroying the TouchScreen. But this is the most futile method they could use. Central monitoring contacts the authorities immediately if both of the following happens while the system is armed:
Perimeter sensor is faulted or the system starts the Entry delay (see "Understanding Arming Modes" on page 21 for more information on Entry delays). Total communication with the TouchScreen is lost Arming and Disarming the System The Security status of your security system is displayed in the Security Status header. Message the Security Status header displays when the status is Armed. Tap to disarm the system. Message the Security Status header displays when the status is Disarmed. Tap to arm the system. Disarming the System & Understanding What Happens During an Alarm When you enter an armed premises, an Entry Delay period starts:
The System Status Header During the Entry Delay, the header changes to announce the number of seconds before the alarm goes off. 23 TouchScreen User's Guide The Security app screen displays either the camera associated with the security zone where you entered the premises or the default camera, if no camera is associated with that zone. The TouchScreen beeps audibly once every second, until the last 10 seconds when it beeps twice a second. If a valid keypad code is not entered by the end of the Entry Delay period, an alarm sounds. From the time an alarm sounds (or starts silently), for most reasons, you have 30 seconds (default) to enter a valid keypad code to disarm the system and prevent an alarm being sent to the central monitoring station. This is called the Alarm Transmission delay or the Abort Window. The Alarm Transmission Delay is a required period that prevents a report to the central station during an alarm was triggered innocently. IMPORTANT: Emergency alarms (see page 28) and smoke alarms are reported without an Alarm Transmission delay or an Entry Delay. Consult Customer Care to understand the number of seconds configured for the Alarm Transmission Delay in your system. After the Alarm Transmission Delay period, you still have 5 minutes to disarm the system. If you do this and a monitoring operator has not contacted you yet, central monitoring is notified that you have cancelled the alarm. When the Alarm Transmission delay period ends, monitoring operator will attempt to contact the persons on your Emergency Dispatch list in the order you have determined. This list is maintained in the Subscriber Portal. The monitoring operator will ask for the secret word in ensure the person is a valid Emergency Dispatch contact. Depending on the procedures determined by your service provider, the monitoring operator might attempt to contact you through the TouchScreen device itself. In this case, there will be a series of ring tones, and then you will hear the voice of a monitoring operator will contact someone through the TouchScreen device. A dialog is displayed in the screen, alerting your that an open call is active on your TouchScreen. 24 Managing Your System Security To disarm the system from the TouchScreen, see page 25. To disarm the system from the Subscriber Portal, see page 25. To disarm the system from the TouchScreen:
1. Tap the Security Status header when it is in Armed state. The Security app is displayed with a keypad and the Disarm System tab active. If the sensor that was tripped is associated with a camera, the view from that camera is displayed. If the sensor is not associated with a camera, the view from the default camera is displayed. 2. Enter your security code. If the alarm was triggered, the camera view and alarm history are displayed. To disarm the system remotely from the Subscriber Portal:
1. Click the Security Status header when it is in Armed state. 25 TouchScreen User's Guide Or select Security Disarm from the toolbar. A dialog is displayed. 2. Enter your keypad code and click Disarm. If you type in the wrong keypad code, delete the wrong code and enter the correct one. 3. The Security Status Header changes to show that the system is disarmed. There is no Entry Exit. Arming the System To cancel the arming process, see page 28. To configure audible feedback, see page 28. To arm the system from the TouchScreen:
1. Tap the Security Status header when it is in Disarmed state. The Security Options screen is displayed with a keypad and the Arm System tab open. 26 Managing Your System Security 2. Tap an arming mode (Arm Stay, Arm Away, or Arm Night) and enter your security code. 3. The Security Status header changes to display a countdown message. The text of the message will vary, depending on which arming mode you selected. Special Rules:
If you selected the Arm Away mode, you have until the Exit Delay is over to exit the prem-
ises. Otherwise, the system is automatically armed in Arm Stay mode. There is still an Exit Delay period for the other Arming modes as well, but they do not require that the door open and close during the period. If you open and shut an Entry/Exit door during the Exit Delay and then re-enter the prem-
ise, the Exit delay restarts at 120 seconds for Arm Stay and Arm Night or 60 seconds for Arm Away. It will only do this one time. If the wrong code is entered, the countdown timer resets to 60 or 120 seconds. If an Entry/Exit door is left open at the end of Exit Delay, the Entry Delay immediately starts and, if the system is not disarmed, an alarm will sound. Bypassing Zones. To arm the system, the TouchScreen requires that a sensor zone be turned off (bypassed), if it has any of the following troubles:
Sensor Tamper Detected Tamper Detected Sensor Communication Failure 27 TouchScreen User's Guide It is NOT necessary to bypass for any other troubles. Instead, you must acknowledge the trouble before arming the system. Cancelling the Arming Process If you arm the system in Arm Away or Arm Stay mode, the Security Status header displays a countdown of the number of seconds until the Exit Delay is over. You can choose to cancel the arming process. To cancel the arming process:
1. Tap the Security Status header while it is displaying a countdown. The Security app is displayed with a keypad and the Disarm System tab active. The view from the camera(s), if any, is displayed. The Security app is displayed with a keypad and the Arm System tab open. 2. Enter your security code to stop the arming process. Setting Audible Feedback for the TouchScreen By default, the TouchScreen makes a sound any time you provide input by tapping it. This audible feedback can be disabled. To configure audible feedback:
1. From the Settings app (see "Configuring the TouchScreen" on page 9), select Touchscreen TouchScreen Audible Feedback. The Audible TouchScreen Feedback screen is displayed. 2. Select No from the Provide Audible drop-down menu to disable feedback sounds or Yes to enable them. Sending an Emergency Alarm You can manually trip an alarm in the event of an emergency by clicking the Emergency button. Emergency alarms are reported without an Entry delay or Alarm Transmission delay. 28 Managing Your System Security To manually trip an alarm:
1. Press the Panic button on the lower front of the TouchScreen. The Emergency screen is displayed. 2. Tap Fire to send an alarm for emergency fire assistance. The TouchScreen sounds a repeating, high-pitched chime. Tap Medical to send an alarm for emergency medical assistance. The TouchScreen sounds an audible, repeating, triple beep signal. Tap Police to send an alarm for police assistance. By default the TouchScreen will not issue an audible signal. The TouchScreen displays a Police Panic In Progress alert on the TouchScreen. Tap the alert to sound an audible, continuous, high-
pitched chime. Managing Sensors You cannot add or delete the sensors in your security system, but you can control how they appear in reports, your TouchScreen and the Subscriber Portal. You can:
Have a sensor not monitored when the system is armed (see page 30) View your security zone event history (see page 30) Change the order that security zones are listed in the TouchScreen (see page 31) 29 TouchScreen User's Guide Disable a Sensor You can turn a zone off, which means the zone is not monitored when the system is armed. This is useful during periods when a sensor is being repaired. You can only turn a zone off when the system is disarmed. The system continues to log the activity of zones that are turned off in the Event History (see Viewing Your Zone Event History on page 30). To turn zones off:
1. Disarm the system (see "Arming and Disarming the System" on page 23) 2. Tap the Security icon on the Home screen (see page 18). The Arm System tab is displayed. 3. Tap the Turn Zone Off button for the zone to turn off the zone. Tap the Turn Zone On button for the zone to be monitored for alarms. The buttons are toggled between Turn Zone On and Turn Zone Off as you tap them. Note:
If some zones are turned off, the Security Status header reports this when the system is disarmed. Viewing Your Zone Event History When something occurs at a zone, whether or not the system is armed, or the zone is turned off, the security system logs an event. To view the Zone Event History:
1. Tap the Security app on the Home screen. 30 The Arm System tab is displayed. Managing Your System Security 2. Tap the History tab. The Zone Event History is displayed. Table 3: Zone Activity Events Icon Description An Open/Closed doorway
An Open/Closed window Motion detected / no motion since last detected motion Changing the Order that Security Zones are Listed in the TouchScreen If you have a lot of sensors, you might have to scroll down to see them all in screens that manage and report on security zones such as the Arm System tab and the Dashboard tab of the Security app. You can designate more important sensors to always be listed first. 31 TouchScreen User's Guide To change the order that zones are listed in the TouchScreen screens:
From the Settings app (see "Configuring the TouchScreen" on page 9), tap Sensors & Zones Zone Order. Change The Change Zone List Order screen is displayed. From this screen you can move items up and down in all lists that display order. For example, if you tapped To Top in the zone Window, that zone would move from the bottom of the list to the top. Testing Your Alarms You must test your security system at least once per week to ensure that it is in working dependably. Once per month, it is imperative that you do the following:
Test your alarm capability Review the signal strength of the TouchScreen to your Internet router and the cellular receivers
(see page 35) When testing your alarms, you can choose to report your alarms to central monitoring to ensure end-to-
end integrity. By default, the system lets you test the reliability of your alarms without sending a signal to central monitoring. To test your alarms:
1. From the Settings app (see "Configuring the TouchScreen" on page 9), tap Security Alarm Test. 32 The Alarm Test Options screen is displayed. Managing Your System Security 2. To have your test alarms reported to central monitoring, tap Disabled. 3. The button changes to Enabled. Your test alarms will be sent to central monitoring. Note:
If the Enabled button is already displayed, tap Enabled to choose to have your test alarms NOT sent to central monitoring. IMPORTANT: If you enable Send Test Alarm Messages, contact your central monitoring station and tell them you are testing your system. 4. Tap the Next button. The Alarm Test Checklist is displayed. 5. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectors not showing motion, etc.) When the security zones are ready for testing, Ready to Arm is displayed under the Arm button. 33 TouchScreen User's Guide 6. Tap Arm. Your security system is armed in the special Test mode. The Exit Delay is only 10 seconds long. Motion sensors are turned off (not tripping alarms but recording events) until an Entry/Exit security zone is faulted. The Arm button changes to a System Armed notice. 7. Tap Next. The Alarm Test screen is displayed. 8. Open and close an Entry/Exit door. The Entry Delay period starts (default 30 seconds). The TouchScreen begins beeping once per second. The beeping speeds up to twice per second in the last 10 seconds of the Entry Delay period. The motion detectors are turned on. Note:
To mute the siren, tap Mute Siren. This is not recommended. Ensuring that your siren is in working order is an important part of the test. After the end of the Entry Delay period ends, the siren sounds (unless you muted it) and the Entry/Exit zone you faulted is marked with an alarm tag. 34 Managing Your System Security 9. Fault each additional alarm and ensure that it is marked as alarm (see Sensor Testing Operations). Testing Process Table 4: Sensor Testing Operations Sensor Door/Window Open and close the door or window. Motion Detector Smoke Detector Glass Break Detector Avoid the motion detectors view for three minutes after arming the system, then walk in front of it. Press and hold the sensors Test button until the siren sounds, approx. 10 seconds. Use a glass break simulator. The TouchScreen notes that each sensor communicated an event to the TouchScreen and initiated an alarm. Managing Connectivity Between the TouchScreen and the Central Monitoring Stations The TouchScreen is constantly communicating with central monitoring stations. It connects via your service provider using broadband. It also connects to a cellular network if your internet connectivity goes down. The TouchScreen can connect to your service providers modem through a cable or Wi-Fi
(wirelessly). Viewing Signal Strength To view the current signal strength of the TouchScreens Wi-Fi connection to your service providers modem:
1. From the Settings app (see "Configuring the TouchScreen" on page 9), tap Advanced Settings Connectivity Wi-Fi & Cellular Signal Strength. The Wi-Fi and Cellular Signal Strength screen is displayed, graphically displaying the detected signal strength of the Wi-Fi connection to the router and the GPRS/EDGE connection to the cellular network. 35 TouchScreen User's Guide 2. If your Wi-Fi connection is weak, try moving the TouchScreen closer to the Internet router. Note:
If your cellular signal is weak, try moving the TouchScreen to another part of the house where it can obtain a stronger signal. Testing Your Connectivity. The TouchScreen can test its connectivity to the Internet and cellular networks. To test the TouchScreen connectivity:
1. From the Settings app (see "Configuring the TouchScreen" on page 9), tap Advanced Settings Connectivity. The Connectivity menu is displayed. 2. Tap Test Connectivity. The Connectivity Test screen is displayed. 3. Tap Next to start the test. This can take as little as 30 seconds or as long as four minutes. Managing the Passcodes in your Security System Your security system provides the following default keypad codes:
Master Guest (a Guest permission-level) 36 Duress (see Understanding the Duress Keypad Code on page 38) The Master keypad code allows you to add, modify, and delete codes. See Keypad Code Permission Levels on page 38 keypad code types. Managing Your System Security Managing your Keypad Codes To manage your keypad code:
From the Settings menu (see "Configuring the TouchScreen" on page 9), tap Security Manage Keypad Codes. The Manage Keypad Codes screen is displayed. Note:
From this screen you can modify your keypad codes or add new ones. To add a new keypad code:
From the Manage Keypad Codes screen, tap Add Keycode. The Add Keypad Code screen is displayed. 37 TouchScreen User's Guide Description Table 5: Keypad Code Permission Levels Arming Level Standard or Guest Arm Only Master User can only arm the system. User can arm and disarm the system. User can create, edit, and delete keypad codes, as well as arm and disarm the system. This level is provided with the system and cannot be added. Distress User is granted full access to the TouchScreen. The TouchScreen sends a silent alarm to the central monitoring station, and the police are dispatched. This level is provided with the sys-
tem and cannot be added. To modify a keypad code:
1. From the Manage Keypad Codes screen, tap Edit. The Edit Keypad Code screen is displayed. Note:
You cannot change the Permissions level of a keypad code. Understanding the Duress Keypad Code The Duress keypad code is used to if an intruder forces you to disarm your system or access your security settings. Rather than entering your keypad code, enter the Duress keypad code. When you do this, you will be granted full access to your TouchScreen, but a silent alarm is immediately sent to the central monitoring station and police are dispatched. By default, the Duress Code is disabled. To enable and manage your Duress keypad code:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap Security Manage Keypad Codes. The Manage Keypad Codes screen is displayed. 38 Managing Your System Security Note:
From this screen you can modify your keypad codes or add new ones. Managing Your Secret Word When an alarm is sent to a central monitoring station, they will attempt to contact you to verify that a true emergency is occurring. When you answer, they will ask for your secret word as an additional verification. To view and modify your secret word:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap Advanced Settings Security Secret Word. The Set Security Secret Word screen is displayed. 2. To change the secret word, tap the Secret Word field (square area). A keyboard is displayed that enables you to change the secret word. 3. Click Done to save your changes. Click Cancel to cancel the change operation. View Your Security Account Information To view your account information:
1. From the Settings app (see "Configuring the TouchScreen" on page 9), tap Advanced Settings Account Information. The Validate Account Information screen is displayed. 2. Go to the Subscriber Portal to view your account information, or contact Customer Care to modify it. 3. Tap Return to Menu to return to the Settings menu. 39 TouchScreen User's Guide Maintaining & Configuring the TouchScreen Device You can configure the way the TouchScreen device displays your security information. Reboot the TouchScreen Occasionally, a problem might arise that could be solved by rebooting the TouchScreen. To turn the TouchScreen off and on:
From the Settings menu (see "Configuring the TouchScreen" on page 9), tapAdvanced Settings Reboot Touchscreen. The TouchScreen turns itself off and back on. Understanding and Configuring Screen Brightness & Screen Dimming There are several options for configuring the TouchScreens screen brightness:
Set the default brightness level of the TouchScreen from level 10 (the brightest and the default set-
ting) to level 1 (the dimmest). See page 40 Have the screen dim automatically to a preconfigured setting after a configured period of inactivity
(see page 40 Have the screen and the TouchScreen LEDs dim completely automatically each day at a set time, and then brighten at a set time (see page 42). This is called Night Mode. Note:
The Night Mode screen brightness setting is not the same as Arm Night Mode as described on page 23. To manually place the TouchScreen in Night Mode:
Press the Night Mode button, which located on the right side of the TouchScreen. When a user touches the screen, it brightens to the default brightness level. Configuring the Screen Brightness Settings To configure the default screen brightness:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreen Screen Configuration. 40 The Screen Configuration menu is displayed. Maintaining & Configuring the TouchScreen Device 2. Tap Screen Brightness. A control allows you to set the brightness level from 1-10 (default 10). Configuring Automatic Screen Dimming and Night Mode Dimming You can choose to have the screen dim to a set level after a period of inactivity (this can be used instead of a screensaver or in conjunction with a screen saver. See Configuring the Screensaver on page 44 for how to configure a screensaver to be displayed after a period of inactivity. Additionally, you can choose to have the screen dim completely during configured hours, called Night Mode (see page 42). During this time, the buttons on the front of the TouchScreen darken completely. The TouchScreen will not enter Night Mode when it is Armed. Note:
The Night Mode brightness setting is not the same as Arm Night Mode as described on page 23. To configure the screen to dim after a period of inactivity:
Note: When a user touches the screen, it will brighten to its default brightness level. 1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreen Screen Configuration. 41 TouchScreen User's Guide The Screen Configuration menu is displayed. 2. Tap Automatic Screen Dimming. A couple of controls are provided that allow you to set automatic dimming level and the amount of idle time for the TouchScreen to wait before dimming. The Idle Timeout maximum is 30 minutes. It decreases in increments of 5 minutes. To have the screen never dim due to inactivity, set the Dimming Level to 10. This also requires that the Backlight off at night setting is No. To configure the screen to dim completely during a set time period (Night Mode):
Note: When a user touches the screen, it will brighten to its default brightness level. Note:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreen At the set time range, the screen will dim to its lowest setting (1). Screen Configuration. 42 Maintaining & Configuring the TouchScreen Device The Screen Configuration menu is displayed. 2. Tap Screen Nighttime Settings. Some backlight controls are provided. Table 6: Screen Night Mode Settings Controls Control Backlight off at night Description Yes No The screen will dim during the configured time range. The screen will not dim during the configured time period. If it is con-
figured to dim after a period of inactivity, that will still happen. Backlight off time Backlight on time Time that the screen automatically dims to level 1. Time the screen automatically brightens to default level. 43 TouchScreen User's Guide Configuring the Screensaver You can configure the TouchScreen to display a screen saver after the device has been inactive for some period of minutes. The TouchScreen will not enter screensaver mode when it is Armed. See also: Understanding and Configuring Screen Brightness & Screen Dimming on page 40 for how to have the screen dim to a configured level after a period of inactivity. This can be used instead of a screensaver or in conjunction with a screensaver. To configure the TouchScreen screensaver:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreen Screensaver Configuration. The Screensaver Configuration screen is displayed. 2. Tap the Start Screensaver arrow buttons to choose the number minutes of inactivity before the TouchScreen will start the screensaver. The options are in five second increments. The maximum number of seconds is 30 and the least is 5. 3. In the Select Screensaver Widget menu, tap the app that will be used as a screensaver. 44 Maintaining & Configuring the TouchScreen Device Table 7: Commonly Used Screensavers Control None Security Dashboard Description The screen never goes to screensaver. Screen displays the Arm System tab from the Security app. Camera Clock Photos Displays stills of the cameras attached to the security system (updated every 5 seconds). If there is only one camera attached to the security system, it displays live video. Displays the current time in digital or analog. Displays a slideshow of photos from your Flickr account. Configuring the Tones and Volume Levels You can configure the sounds the TouchScreen plays when a security zone is faulted or cleared. You can also configure the volume that the TouchScreen sounds are played. To set the tones that the TouchScreen uses when zone events occur:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreen Sound Configuration. The Sounds Configuration screen displayed. 45 TouchScreen User's Guide Red icons(for example faulted. for door being opened) designate the sound played when a zone is Green icons (for example cleared. for a door being closed) designate the sound played when a zone is 2. Tap a field to display a menu to sounds to play when a zone is faulted or cleared. 3. Tap Silence to have the TouchScreen never play a tone when the associated security zone is faulted. Cleaning the TouchScreen Screen The TouchScreen can be hard to clean without accidentally pressing buttons; even accidentally arming or disarming the system. To clean the TouchScreen screen:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), select Touchscreen Clean Screen. The Clean Screen is displayed. 2. Tap Clean Screen for 30 Seconds to display the Cleaning screen. You have 30 seconds to clean the TouchScreen without fear of pressing buttons. 46 Maintaining & Configuring the TouchScreen Device Viewing Technical Specifications of Your TouchScreen From the Settings menu (see "Configuring the TouchScreen" on page 9), tap About. The About This TouchScreen screen displayed. Description Table 8: About This TouchScreen Details Arming Mode Version Wi-Fi IP Address Ethernet IP Address CPE ID Wi-Fi MAC Address Ethernet MAC Address Cellular SIM Card Id Modules Current firmware version installed on your TouchScreen. Internet Protocol address assigned to your TouchScreen by your router to communicate with it wirelessly. Note: This value might change if you reset your router to factory defaults. Internet Protocol address assigned to your TouchScreen by your Internet Service Providers modem to communicate with it directly (not wirelessly). Note: This value might change if you reset your modem to factory defaults. Unique identification code for your TouchScreen. Media Access Control address of the adapter your TouchScreen uses to wirelessly connect to your Internet Service Provider. Media Access Control address of the adapter your TouchScreen uses to connect directly
(not wirelessly) to your Internet Service Provider. Unique identification code used by your TouchScreens cellular service provider to connect your device to the central monitoring stations when broadband service is unavailable. The modules installed in the TouchScreen. These communicate with sensors and home devices. 47 TouchScreen User's Guide Appendix 1: TouchScreen Installation and Maintenance Installing the Technicolor TouchScreen 1. Remove the TouchScreen from its packaging. 2. Use a P1 Phillips screwdriver to remove the (1) screw from the battery cover of the Touch-
Screen, and detach the cover. The 4.0 volt lithium polymer battery is wrapped and unconnected in the battery compartment of the TouchScreen. Warning: The rechargeable battery that came with your TouchScreen is only available through your service operator. If your battery needs to be replaced, contact your service operator to arrange for replacement. 3. Unwrap the battery from its packaging and install it in the battery compartment. 4. Position the battery and cables inside the battery com-
partment so the cables lie along the top of the battery. 5. Align and connect the batterys pins to the battery con-
nector so that the wire order is (left-to-right) RED, WHITE, BLACK. 6. Replace the battery cover and the screw. 7. Place the AC power cable into the clamp of the TouchScreen stand. 48 Appendix 1: TouchScreen Installation and Maintenance 8. Connect the adapter cable to the back of the TouchScreen. 9. Connect the stand to the back of the TouchScreen. Insert the longest peg into the Tamper Switch hole, which is the top right hole on the back of the TouchScreen. 49 TouchScreen User's Guide 10. Position the TouchScreen near an un-switched wall outlet (not controlled by a light switch). 10. If the installation plan does not involve the TouchScreen connecting to the customers network wirelessly, then connect an Ethernet cable to the TouchScreen and the iControl-dedicated router. 11. Insert the AC adapter into the bracket as shown. Table 9: AC Power Supply Ratings Rating Voltage Current Frequency Value 100 - 120V 0.5A 60 Hz 50 Appendix 1: TouchScreen Installation and Maintenance 12. Remove the center screw from the wall outlet. 13. Plug the TouchScreens AC adapter into the TOP plug of the wall outlet, and replace the center screw through the bracket hole. Note:
If the TouchScreen does not display the Installation Welcome screen, you must reset it to factory default. After a few seconds, the Installation Welcome screen is displayed on the TouchScreen. Figure 4: Activation: Installation Welcome Screen 51 TouchScreen User's Guide Note:
If the TouchScreen does not display the Installation Welcome screen, you must reset it to factory default. Battery Requirements Table 10: Device Batteries Device TouchScreen Device Type Central Controller GSP055771 4 volt Lithium Polymer Batteries 1 Sensor Door/ Window Sensor Motion Detector Sensor Glass Break Detector Smoke/Heat Detector CR2 CR123A CR123A CR123A 4400mAh (16.28WH) 3 volt Lithium 1 3 1 2 Replacing the Battery Warning: The rechargeable battery that came with your TouchScreen is only available through your service operator. If your battery needs to be replaced, contact your service operator to arrange for replacement. 1. Use a P1 Phillips screwdriver to remove the (1) screw from the battery cover of the Touch-
Screen, and detach the cover. 2. Lift the battery out of the receptacle and dis-
connect the battery from the TouchScreen by gently pulling the base of the connector. 3. Unwrap the battery from its packaging and install it in the battery compartment. 52 Appendix 1: TouchScreen Installation and Maintenance 4. Position the battery and cables inside the bat-
tery compartment so the cables lie along the top of the battery. 5. Align and connect the batterys pins to the bat-
tery connector so that the wire order is (left-
to-right) RED, WHITE, BLACK. 6. Replace the battery cover and the screw. 53 TouchScreen User's Guide Recommendations for Sensor Installation and Placement Door/Window Sensors and Glass Break Detectors Install door/window sensors and/or glass break detectors at every possible location of entry, both upstairs and down. Glass Break Detectors For best detector performance, select a mounting location that is:
Within 7.6 m (25 ft) of the protected glass Within clear view of the protected glass On the same wall as the protected glass At least 2 m (6.5 ft) from the floor At least 1 m (3 ft) from forced-air ducts At least 1 m (3 ft) from sirens or bells greater than 5 cm (2 in.) in diameter On a window frame if any heavy window covering is present Avoid mounting the detector in the following locations:
In a corner On free standing post or pillars In rooms with noisy equipment such as air compressors, bells/ door bell, and power tools In bathrooms (a slamming toilet seat will easily fault a glass break detector) Motion Detectors When placing motion detectors, anticipate traffic patterns:
The lanes of traffic most used by people in your home are also those most likely to be used by intruders. Foyers, stairways, hallways, and entrance-ways are excellent locations for a motion detector. Do not place motion detectors at the end of hallways where an intruder will be walking directly toward or away from the detector. For best coverage, mount the motion so that the likely direc-
tion of intruder motion is across the motion detectors pattern. A motion detector facing the following can cause false-alarms or failures in detection:
Direct sunlight Cold drafts Windows 54 Appendix 1: TouchScreen Installation and Maintenance Uninsulated walls Heat sources such as fireplaces and heating vents Moving objects such as fans Air conditioning vents Glass furniture Obstructions such as curtains, plants, large furniture, doors Note:
Free roaming pets pose special problems for motion detectors. Your installer has been trained to help you configure your installation to address your specific pet needs. 55 TouchScreen User's Guide System Limitations Your security system is designed to provide continued protection in the case of a temporary loss of power or internet connectivity. Still, no alarm system can guarantee protection from burglary or fire in every case. Test your system once a week to be sure it is working as expected (see "Testing Your Alarms"
on page 32). Pay attention to the following:
It is possible to hear the alarms clearly when you are sleeping, or in all parts of the house?
Are there unprotected points of entry?
Are there locations of the house that are separated from all the smoke sensors by a closed door?
Are there sensors on all levels of the house?
Have you changed your keypad codes recently to prevent someone from figuring one of them out?
Also, you are alerted if the security system loses all connectivity to internet and cellular service; however, such an event will make it impossible for your system to send alarms during that time. Finally, your security system might make you eligible for reduced insurance premiums. Still, a security system is no substitute for insurance, and a security system cannot compensate you for any loss of life or property. For this reason, all sensible safety precautions for preventing fire and intruders are still necessary. 56 Appendix 1: TouchScreen Installation and Maintenance Emergency Preparations Do not wait until an emergency occurs to make a plan. Talk to each other about what each person should do in an emergency. For example:
Learn your security system. Get to know how to arm and disarm it and what to do when the authorities or central monitoring calls. Make sure everyone (who should know) knows the Secret Word, when to use it, and that it should not be shared. Understand the difference between your keypad code and the duress code. Understand that you should never enter the premises if you hear an alarm. Call police from a cell phone or a neighbors phone. Make a plan for how to leave the house in the case of an emergency. Establish multiple routes and consider how the routes should be different based on the emergency. Save yourself first! Do not stop to rescue any possessions. Do not open a door if the handle is hot. Agree on a single outdoor location for everyone to meet. Call the fire department or police from a neighbors phone. Use the rest of this page to draw or write multiple escape plans for each member of the family. 57 TouchScreen User's Guide Smoke Detector Installation Recommendations The National Fire Protection Association (NFPA) recommends the following for the number and placement of smoke detectors. Place smoke alarms as follows:
In every bedroom, in hallways, and on every level of the premises, including the attic and base-
ment. High on a wall or on a ceiling (because smoke rises). If a smoke detector is placed on a ceiling, position at least 4 inches (10.2 cm) from the wall. Be careful about placing smoke detectors within 20 feet of a cooking appliance. Smoke alarms are an important part of a home fire escape plan. For maintaining your smoke detector:
Test alarms at least monthly by pushing the test button. Replace batteries in all smoke alarms at least once a year. If an alarm chirps, warning the battery is low, replace battery right away. Replace all smoke alarms when they are ten years old or sooner if they do not respond properly when tested. Additionally we recommend:
Maintain a 3 foot (about 1 meter) distance from air supply & return vents. DO NOT install smoke detectors in a garage or near furnaces. Install at least 6 m (20 ft) away from kitchens or other areas where combustion particles are present. Install smoke detectors at least 2.5 m (8 ft) away from bathrooms. DO NOT install in dirty, dusty, or insect infected areas. DO NOT install near areas fresh air inlets or returns or excessively drafty areas. Heating and air con-
ditioning vents, fans, and fresh air intakes can drive smoke away from smoke detectors. Remember that dead air spaces may prevent smoke from reaching a smoke detector. 58 Appendix D: Quick Reference Tables Appendix D: Quick Reference Tables This section provides tables that list the ranges and default settings for features in your security system. The tables are grouped in the following categories:
System & Security settings TouchScreen device settings (62) Advanced system settings (62) 59 TouchScreen User's Guide Table 11: System & Security Settings, Ranges, and Defaults. Feature Exit Delay Comments The time allotted for the customer to exit the premises when the security system is armed. The Exit Delay for Arm Stay and Arm Night modes is twice the configured Exit Delay up to 120 seconds. TouchScreen beeps once per second. Twice/second during the last 10 seconds. Exit Delay Progress Annunciation Exit Delay Restart Exit Error Entry/Exit zone is faulted, restored and then faulted again prior to the end of the exit delay, then Exit Delay restarts. If an Entry/Exit door is left open at the end of Exit Delay, the Entry Delay starts and, if the system is not disarmed, an alarm sounds. Unvacated Premises During Arm Away, if no Entry/Exit Zone opens and closes during the Exit Delay, the Arming Mode reverts to Armed Stay. The time allotted for the customer to disarm the system after tripping an Entry/Exit security zone. TouchScreen beeps once per second Twice/second during the last 10 seconds. Enter a keypad code to disarm the system. Entry Delay Entry Delay Progress Annunciation Disarm Control Buttons Home button Emergency Alarms
(aka manual alarms) Emergency Alarm button TouchScreen:
Press to access Emergency Alarm options Alarm Transmission Delay
(aka Abort Window) Length of time after an alarm sounds for the customer to enter a valid keypad code to prevent alarm from being sent to central. Disarming During the Alarm Transmission Delay When alarms are successfully aborted System disarmed by entering a valid keypad code in the TouchScreen or a key pad. If invalid keypad code entered, alarm restarts. If system is disarmed within the Alarm Transmission Delay period, no alarm transmission occurs. 60 Ranges & Defaults Default: 60 seconds Range: 45 seconds to 240 seconds Disabled for Arm Stay &
Arm Away. This feature is not configurable. One time only. This feature is not configurable. This feature is not configurable. This feature is not configurable. Default: 30 seconds Range: 30 to 240 seconds This feature is not configurable. This feature is not configurable. The functions of these buttons cannot be changed. The functions of these buttons cannot be changed. Default: 30 sec. Range: Minimum is 15 sec. and the maximum is 45 sec. This feature is not configurable. By default, verify contacts are notified by SMS and Feature
(that is, disarmed during the Alarm Transmission Delay period) Cancel Window Duress Code Initiating Emergency Alarms (aka manual alarms) Cross Zoning Swinger Shutdown Fire Alarm Verification Call Waiting System Test Communications Test In Progress Automatic Termination of Test Screen Brightness Appendix D: Quick Reference Tables Comments Contacts can opt not to receive SMS and/or email messages notifying them when an alarm was aborted and that central monitoring was not notified. For 5 minutes after the end of the Abort Window, customer can disarm system to send an Alarm Cancel to central monitoring. A four digit code that sends silent alarm immediately. Otherwise, same as Master keypad code. This is a two-step action from the TouchScreen. Ranges & Defaults email when an alarm is disarmed during the Alarm Transmission Delay period. This feature is not configurable. Default: Duress Code is disabled. Not configurable. Default: Disabled Default: 2 trips Range: 1 to 6 trips Default: 10 seconds Range 1 second to 999 seconds. Two security zones that only trip an alarm if they are both faulted within a configured period of time. Can only be created after the security zones have been added in a separate step. After the TouchScreen has sent an alarm the set number of times (trips) to central monitoring, no more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed. When enabled, central only contacts the authorities when multiple smoke detectors are faulted OR a detector is in an alarm for 60 seconds or more. Old-fashioned security systems use phone lines to send alarms to central monitoring, so they require a caution included with their control panels alerting the installer that call waiting features can prevent successful connection to the central station. Since the TouchScreen connects to central monitoring over broadband and cellular, this alert is not required. Perform the system test as described on page 32. Test the security system to ensure that it is in proper communication with central monitoring as described in on page 36. The titles of all alarm test process screens begin with Alarm Test. There are no conditions that would result in the automatic termination of Test mode. The user must tap the Disarm button on the Alarm Test screen to end the alarm test. The relative brightness of the TouchScreen screen. Not configurable. Default: 10 (brightest) Range: 1 to 10 61 TouchScreen User's Guide Table 12: Screen Settings, Ranges, and Defaults Feature Automatic Screen Dimming Comments Idle Timeout Screen Nighttime Settings Screensaver Configuration Dimming Level Backlightoffat night Backlight off time Backlight on time Minutes Inactive before screensaver comes on Sound Configuration Volume control Ranges & Defaults Default: 30 minutes Range: 5 minutes to 30 minutes
(in 5 minute increments) Default: 10 (brightest) Range: 1 to 10 Default: No Range: Yes or No Default: 12:00 .A.M. Default: 12:00 .A.M. Default: 30 minutes Range: 5 minutes to 30 minutes
(in 5 minute increments) Default: 13 (loudest) Range: 0 (mute) to 13 Table 13: Advanced Settings Range and Defaults Feature Expose Personal Router to Internet Comments Whether the retail router connected to the security system router is exposed to the Internet Default Default: Not exposed 62
1 2 | Label and Placement | ID Label/Location Info | 623.32 KiB |
Label Spec - Safety label Model: TCA200GEN Date:
2011.07.18 label base Notes:
1.Surface material: 25#MYLAR, thickness 0.025mm 2.Background color: white. 3.Adhesive thickness 0.025+/-0.002mm. 4.Liner: Glassine 5.printing color: black 6.The material must be RoHS compliant 7. The label supplier MUST assure that labels meet UL requirements
(ETI01 IN PGDQ2.MH45260 for supplier of ETI) Label Spec - UL985 required label Model: TCA200GEN Date:
2011.07.18 base label Notes:
1.Surface material: 50#MYLAR, thickness 0.05+/0.005mm 2.Background color: white. 3.Adhesive thickness 0.025+/0.002mm. 4.Liner: Glassine 5.printing color: black 6.The material must be RoSH compliant 7.The label supplier MUST assure that labels meet UL requirements
( ETI01 in PGDQ2.MH45260 for supplier of ETI) Label Spec - Product label Model: TCA200GEN Date:
2011.07.18 2.LAN MAC and WIFI MAC detail define LAN MAC: XXXXXXXXXXXXXX WIFI MAC: XXXXXXXXXXXX Mac Range get from Technicolor GCD MAC address range MAC barcode type: code 128 MAC barcode height: 3mm MAC font: Calibri, 1.3mm There must be a blank after":"
1.SN detail define SN Format S/N: MMMVVVYWWCCHFXXXXXX MMM: product model (TCA) VVV: Product version (200) Y: production year WW: production week CC: customer ID (00:GEN black version) H: HW version F: production facility (1: Foxconn) XXXXXX: sequential code,from 000000999999 Remark: Sequential code Will be continuous and never be reset unless out of range. SN barcode type: code 128 SN barcode height: 3mm SN font type : Calibri , 1.3mm There must be a blank after":"
3:MADE IN CHINA font: Calibri,1.5mm 4.MODEL:TCA200GEN font: calibri bold,1.5mm Notes:
1.Surface material: 25#MYLAR, thickness 0.025mm 2.Background color: white. 3.Adhesive thickness 0.025+/-0.002mm. 4.Liner: Glassine 5.printing color: black 6.The material must be RoHS compliant 7. The label supplier MUST assure that labels meet UL requirements
(ETI01 IN PGDQ2.MH45260 for supplier of ETI) Housing labels location Model: TCA200GEN Date:
2011.07.18 Label Spec - Gift box label Model: TCA200GEN Date:
2011.07.18 2.LAN MAC and WIFI MAC detail define LAN MAC: XXXXXXXXXXXXXX WIFI MAC: XXXXXXXXXXXX MAC Range is provide by Technicolor MAC barcode type: code 128 MAC barcode height: 4mm MAC font: Calibri, 1.5mm There must be a blank after":"
1.SN detail define SN Format S/N: MMMVVVYWWCCHFXXXXXX MMM: product model (TCA) VVV: Product version (200) Y: production year WW: production week CC: customer ID (00:GEN black version) H: HW version F: production facility (1: Foxconn) XXXXXX: sequential code,from 000000999999 Remark: Sequential code Will be continuous and never be reset unless out of range. SN barcode type: code 128 SN barcode height: 4mm SN font type : Calibri , 1.5mm There must be a blank after":"
3:MADE IN CHINA font: Calibri,1.5mm 4.MODEL:TCA200GEN font: calibri bold,1.5mm Label Spec - Carton label Model: TCA200GEN Date:
2011.07.18
1 2 | Confidentiallity Request | Cover Letter(s) | 1.06 MiB |
technicolor July 14, 2011 Attention: Application Examiner Re: Request for confidentiality Applicant: Technicolor USA, Inc FCC ID: G9S5TCA200 To whom it may concern, Request is hereby submitted by Technicolor USA Inc to withhold permanently from public review certain portions of the application for equipment certification for the referenced FCC identifiers. This request for confidentiality is made pursuant to 47 CFR 0.457(d) and 0.459 of the FCC Rules. In particular, the following sections of the application are to be kept permanently confidential:
Schematics Detailed Block diagrams Detailed Operational/Functional Description Tune up procedure Parts list Rationale for request for confidentiality:
Technicolor USA Inc has invested considerable time and materials in research and development to produce the referenced product. Disclosure of the permanently confidential portions of this application to competitors would not only give them significant competitive advantages in developing similar products, but would also disclose successful implementation of unpublished, leading edge technology developed by us. Sincerely, Marve Aoellren Nancy Boettner Manager, Product Safety & Compliance Technicolor USA, Inc.
1 2 | Letter of Agency | Cover Letter(s) | 1.07 MiB |
technicolor amma 7 July 14, 2011 Federal Communications Commission 445 12" Street SW Washington, DC 20554 Subject: Limited Agency Agreement Re:
We, Technicolor USA, Inc. hereby authorized Intertek Testing Services to act as our agent for the purpose of preparing application for FCC ID number G95TCA200 under all applicable parts of the FCC rules and regulations. The effective date of this limited agency agreement is July 22, 2011. The limited agency agreement expires on December 31, 2011 unless sooner terminated or extended by written notice to Intertek Testing Services and the Federal Communications Commission. This is to advise that we are in full compliance with the Anti-Drug Abuse Act. The applicant is not subject to a denial of federal benefits pursuant to Section 5301 of the Anti-Drug Act of 1988, 21 U.S.C. 862, and no party to the application is subject to a denial of federal benefits pursuant to that section. If you have any questions or comments, please do not hesitate to contact me. Sincerely, Yancy Kise LON Nancy Boettner Manager, Product Safety & Compliance
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2011-10-28 | 2425 ~ 2475 | DSS - Part 15 Spread Spectrum Transmitter | Original Equipment |
2 | 2011-10-27 | 1850 ~ 1910 | PCB - PCS Licensed Transmitter |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 | Effective |
2011-10-28
|
||||
1 2 |
2011-10-27
|
|||||
1 2 | Applicant's complete, legal business name |
Technicolor Connected Home USA LLC
|
||||
1 2 | FCC Registration Number (FRN) |
0026096875
|
||||
1 2 | Physical Address |
5030 Sugarloaf Parkway
|
||||
1 2 |
Lawrenceville, Georgia 30044
|
|||||
1 2 |
United States
|
|||||
app s | TCB Information | |||||
1 2 | TCB Application Email Address |
T******@intertek.com
|
||||
1 2 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
1 2 |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
|
|||||
app s | FCC ID | |||||
1 2 | Grantee Code |
G95
|
||||
1 2 | Equipment Product Code |
TCA200
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 | Name |
R**** L******
|
||||
1 2 | Title |
Technical Leader - Regulatory Compliance
|
||||
1 2 | Telephone Number |
470-2********
|
||||
1 2 | Fax Number |
470-2********
|
||||
1 2 |
R******@technicolor.com
|
|||||
app s | Technical Contact | |||||
1 2 | Firm Name |
Technicolor USA, Inc.
|
||||
1 2 |
Technicolor
|
|||||
1 2 | Name |
P**** W********
|
||||
1 2 | Physical Address |
101 West 103rd Street
|
||||
1 2 |
Indianapolis, Indiana 46290
|
|||||
1 2 |
United States
|
|||||
1 2 | Telephone Number |
317-5********
|
||||
1 2 | Fax Number |
317-5********
|
||||
1 2 |
p******@technicolor.com
|
|||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 | Equipment Class | DSS - Part 15 Spread Spectrum Transmitter | ||||
1 2 | PCB - PCS Licensed Transmitter | |||||
1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Touch Screen Alarm Panel | ||||
1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 | Modular Equipment Type | Does not apply | ||||
1 2 | Purpose / Application is for | Original Equipment | ||||
1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 | Grant Comments | Power listed is the maximum conducted output power as indicated in the filing. This device should be installed and operated with a minimum separation of at least 20 cm between the antennas and a person's body and must not be co-located or operated with any other antenna or transmitter except as documented in this filing. | ||||
1 2 | Power listed is the maximum conducted output power as indicated in the filing. This device should be installed and operated with a minimum separation of at least 20 cm between the antennas and a person's body and must not be co-located or operated with any other antenna or transmitter except as documented in this filing | |||||
1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 | Firm Name |
Intertek Testing Services NA
|
||||
1 2 | Name |
J****** S******
|
||||
1 2 | Telephone Number |
859-2********
|
||||
1 2 | Fax Number |
859 2********
|
||||
1 2 |
j******@intertek.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 2412 | 2462 | 0.447 | ||||||||||||||||||||||||||||||||||||
1 | 2 | 15C | 2425 | 2475 | 0.077 | ||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 22H | 824 | 849 | 2 | 2 ppm | 246KGXW | ||||||||||||||||||||||||||||||||||
2 | 2 | 22H | 824 | 849 | 0.58 | 2 ppm | 238KG7W | ||||||||||||||||||||||||||||||||||
2 | 3 | 24E | 1850 | 1910 | 0.87 | 2 ppm | 246KGXW | ||||||||||||||||||||||||||||||||||
2 | 4 | 24E | 1850 | 1910 | 0.34 | 2 ppm | 238KG7W |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC