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Verifone Carbon Installation Guide E N V O C T I A L E N N N A .2 V I S I O R I F F I D O E E R Verifone Part Number DOC179-003-EN-A, Revision A.2 Verifone Carbon Installation Guide 2016 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC179-003-EN-A, Revision A.2 CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 5 Conventions and Acronyms . 6 Document Conventions. 6 Acronym Definitions . 6 CHAPTER 1 Device Overview Features and Benefits . 9 Connectivity . 9 Performance . 9 Security. 10 Exceptional Ease of Use. 10 Modular Countertop Performance. 10 True Multi-Application Capability . 11 N A .2 CHAPTER 2 V I S I O R E Setup Selecting Unit Location. 13 Ease of Use . 13 Environmental Factors . 13 Electrical Considerations . 14 PIN Protection Measures . 14 Unpacking the Shipping Carton . 14 Periodic Inspection . 15 Examining the Units Features . 16 Verifone Carbon Features. 16 Connection Ports . 17 Establishing Communication . 19 Connecting by Ethernet Cable . 19 Loading a Paper Roll in the Printer. 19 Installing or Replacing MSAM Cards . 21 Connecting Optional Devices . 23 Optional Device Connections . 23 Connecting ECRs to the Verifone Carbon . 24 Connecting the Terminal Power Pack . 24 Using the Smart Card Reader . 26 Using the Magnetic Card Reader . 26 Using the Contactless Reader . 27 CHAPTER 3 Specifications Technical Specifications. 29 Swordfish . 29 Tablet . 30 Stand. 30 Printer Stand. 31 VERIFONE CARBON INSTALLATION GUIDE 3 CONTENTS CHAPTER 4 Maintenance and Cleaning Additional Safety Information . 33 Potentially Explosive Environments . 33 CHAPTER 5 Service and Support Service Returns . 35 Accessories and Documentation . 37 Connection Cables . 37 Power Cables . 37 Cleaning Kit. 37 Documentation . 38 CHAPTER 6 Troubleshooting Guidelines Blank Display . 39 Terminal Does Not Dial Out . 39 Printer Paper Jam. 40 Keypad Does Not Respond . 40 Peripheral Device Does Not Work . 41 Transactions Fail To Process . 41 Printer Does Not Print. 42 Terminal Display Does not Show Correct or Readable Information . 42 Printer Blade Jams or Printer Door Cant be Closed . 43 N A .2 CHAPTER 7 Port Pinouts Verifone Carbon Port Pinout Definitions. 45 Ethernet Port (LAN) . 45 USB Pinout . 45 USB Mini-B Pinout . 46 V I S I O E R Verifone Carbon Caution and Warning Messages . 47 APPENDIX A Caution and Warning Messages 4 VERIFONE CARBON INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the Verifone Carbon. Audience This guide describes the card readers features, and provides the basic information for its installation and configuration. Organization This guide is organized as follows:
N A .2 Chapter 1, Device Overview. Provides an overview of the device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of the device. Chapter 4, Maintenance and Cleaning. Explains maintenance of the device. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentation from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration. Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the Verifone Carbon Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation guide. V I S I O E R Related Documentation To learn more about the card reader and controller device, refer to the following set of documents and their associated Verifone Part Numbers (VPNs). Verifone Carbon Certifications and Regulations Sheet Verifone Carbon Quick Installation Guide Verifone Carbon Reference Guide Verifone Carbon Printer Stand Certifications and Regulations Sheet VPN DOC179-001-EN VPN DOC179-002-EN VPN DOC179-004-EN VPN DOC179-005-EN Verifone Carbon Security Policy VPN DOC420-008-EN VERIFONE CARBON INSTALLATION GUIDE 5 PREFACE Conventions and Acronyms Conventions and Acronyms Document Conventions This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Blue Document Conventions Meaning Text in blue indicates terms that are cross referenced. The pencil icon is used to highlight important information. Example See Conventions and Acronyms. If exchanging cables, use a Verifone-approved cable. NOTE CAUTION V I S I O WARNING E R The caution symbol indicates possible hardware or software failure, or loss of data. N A .2 The lightning symbol is used as a warning when bodily injury might occur. Using an incorrectly rated power supply can damage the unit or cause it to malfunction. For safety, do not string cables or cords across a walkway. Acronym Definitions acronyms and their definitions. Table 2 Acronym COM CTLS EMV ETH HW I/O ITP LCD LPS MSAM MSR PCI PIN POI Definitions Communications port Contactless Europay, MasterCard, and Visa Ethernet Hardware Input/Output Internal thermal printer Liquid crystal display Lines per second Micromodule-Size Secure Access Module Magnetic-stripe card reader Payment Card Industry Personal Identification Number Point of Interaction Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents 6 VERIFONE CARBON INSTALLATION GUIDE PREFACE Conventions and Acronyms Acronym Definitions (continued) Table 2 Acronym PTS QVGA RJ45 SAM SC SCR SD SDA SDHC SIM SMA TFT TLS UI USB Definitions PIN Transaction Security Quarter Video Graphics Array Registered Jack 45 modular connector Secure Access Module Smart card Smart card reader Secure Digital Static Data Authentication Secure Digital High Capacity Subscriber Identity Module SubMiniature version A connector Thin-film transistor Transport Layer Security User interface Universal Serial Bus N A .2 V I S I O E R VERIFONE CARBON INSTALLATION GUIDE 7 PREFACE Conventions and Acronyms N A .2 V I S I O E R 8 VERIFONE CARBON INSTALLATION GUIDE Device Overview Features and Benefits NOTE CHAPTER 1 This chapter provides a brief description of the Verifone Carbon system, a modular merchant- and consumer-facing device, enabling use as a handheld or stand-mounted payment solution. Verifone Carbon provides magnetic-stripe card reader (MSR), smart card (SC) and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT capacitive touch panel LCD screen, integrated with a 10 or 8 inch (25.4 or 20.32 cm) tablet. The Printer Stand provides additional expansion options (such as a bar code scanner and weighing scale), connectivity features (USB, MOD 10, telco and RJ45) as well as power charging and an optional internal thermal printer (ITP).. Verifone ships variants of the Verifone Carbon system for different markets. Your device may have different features described in this section. N A .2 Connectivity Device port V I S I O E R Interface to tablet on USB 2.0 port 0 High speed USB2.0 connection with tablet Host port (OS downloads) on micro USB type AB connector Unpowered RS232 with no handshake (key loading) on micro USB type AB Interface on USB 2.0 port 1 (Please refer to section 5.8 of ERS for details) connector RX/TX only using (VPNCBL179-100-01-A) NOTE You can find the Verifone Carbon ports on the lower right area behind the 5-inch screen. The Printer Stand ports are accessible from the underside of the unit, while the tablet ports and slots are on the sides of the lower right corner. Performance Verifone Carbon:
4GB RAM and 512MB Flash memory 5-inch color TFT display capacitive touch panel LCD (854 x 480) Software-controlled backlight WiFi and Bluetooth enabled Integrated external speaker VERIFONE CARBON INSTALLATION GUIDE 9 DEVICE OVERVIEW Features and Benefits 8 or 10-inch color TFT display capacitive touch panel LCD (1280 x 800) Tablet:
Barcode scanning enabled for front and rear cameras Provides power and data to Verifone Carbon unit WiFi and Bluetooth enabled Integrated external speaker Optional 3G or 4G Printer Stand:
Security PCI PTS POI v4.x approved for debit and other PIN-based transactions USB 2.0 high-speed connections Provides ETH and WiFi to Verifone Carbon + tablet unit Provides power and data to Verifone Carbon + tablet unit Cash drawer interface Optional printer N A .2 EMV L1 Type Approval (contact and contactless) Tamper-resistant construction, TLS protocols, and VeriShield file authentication Supports VeriShield Protect encryption implementations. V I S I O E R Capacitive touch-screen UI access for merchant and customer. Signature capture screen capability. The contactless (CTLS) functionality offers a convenient payment option for consumers. The triple-track, high-coercivity card reader handles most magnetic stripe cards. EMV card reader ensures secure payment option. Large (5-inch for customers, 8- or 10-inch for merchants) LCD displays simplify training and reduce help desk calls. The multiple font-capable optional thermal printer simplifies paper loading and reduces paper jams. Uses 80 mm wide x 80 mm diameter paper rolls, prints at 30 lines per second (LPS). The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. Exceptional Ease of Use Modular Countertop Performance Exceptional displays and optional printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages. 10 VERIFONE CARBON INSTALLATION GUIDE DEVICE OVERVIEW Features and Benefits True Multi-
Application Capability The Verifone Carbon ensures uncompromising reliability from Verifone, the worldwide leader in e-payment. The Verifone Carbon offers 4 GB and 512 MB of dynamic memory allocation for the operating system, which supports multiple applications on a single terminal. The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. Verifone Carbon units are certified for ISO 7816-1 and ISO 7816-2 standards for smart card solutions, as well as ISO 14443 type A & B and ISO 18092 standards for CTLS operations. The VeriShield security architecture meets published specifications for PCI PTS POI and provides sophisticated file authentication to prevent execution of unauthorized software on Verifone Carbon devices. N A .2 V I S I O E R VERIFONE CARBON INSTALLATION GUIDE 11 DEVICE OVERVIEW Features and Benefits N A .2 V I S I O E R 12 VERIFONE CARBON INSTALLATION GUIDE CHAPTER 2 Setup Selecting Unit Location This chapter describes the setup procedures for the Verifone Carbon terminal, under the following sections:
Selecting Unit Location Unpacking the Shipping Carton Examining the Units Features Establishing Communication Connecting Optional Devices Connecting the Terminal Power Pack Using the Smart Card Reader Using the Magnetic Card Reader Loading a Paper Roll in the Printer Installing or Replacing MSAM Cards N A .2 Use the following guidelines when selecting a location for your device. V I S I O E R Ease of Use Select a location convenient for both merchant and cardholder. Select a flat support surface, such as a countertop or table. Select a location near a power outlet and a network, telephone, or modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor. Environmental Factors The unit must be used in an attended environment. Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or motor. VERIFONE CARBON INSTALLATION GUIDE 13 SETUP Unpacking the Shipping Carton Do not use the unit outdoors. CAUTION The Verifone Carbon is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical Considerations Avoid using the Verifone Carbon during electrical storms. Place the Verifone Carbon 10 cm away from metallic objects to avoid interference with the CTLS field. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the terminal near water or in moist conditions. PIN Protection Measures You can employ several techniques for effective PIN entry screening on the keypad. Use the following methods in combination or singly, as necessary:
Position the Verifone Carbon on the printer stand in such a way as to make visual observation of the PIN entry process infeasible. Examples include:
Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design. Position the Verifone Carbon so that it is angled in such a way that PIN V I S I O N A .2 E R spying is difficult. Position the in-store security cameras so that PIN entry is not visible. Use signage to limit the view of the Verifone Carbon to just that of the cardholder. Offer PIN security literature at the point of sale. Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Verifone Carbon is a secure product and any tampering may cause the device to cease to function properly. To unpack the shipping carton 1 Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork. 2 Remove and inspect the following items:
Verifone Carbon terminal integrated with 10- or 8-inch tablet Stand with or without Printer Power pack Paper roll Telephone line cord 14 VERIFONE CARBON INSTALLATION GUIDE SETUP Periodic Inspection Refer to Accessories and Documentation for more information about the devices related accessories. NOTE Verifone ships variants of the Verifone Carbon for different markets. Your unit may have different accessories described in this section. 3 Remove all plastic wrapping from the terminal and other components. 4 Remove the clear protective film from the displays. 5 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. N A .2 V I S I O Foreign objects inserted into the smart card slot or magnetic stripe slot. Periodically inspect the Verifone Carbon terminal for possible tampering. Signs of tampering include:
Wires protruding out of the device. Signs of damage to the tamper-evident labels. A Tamper Warning message on the device display. If any device is found in tamper state, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. For contacting Verifone, please see Service and Support. E R Periodic Inspection VERIFONE CARBON INSTALLATION GUIDE 15 SETUP Examining the Units Features Examining the Units Features Before you continue the installation process, review the features of the device
(see Figure 1). Figure 1 Verifone Carbon Mounted on Printer Stand Verifone Carbon Features The Verifone Carbon terminal presents the following:
A touchscreen LCD display. The upper left edge of the screen acts as the tapping area for contactless transactions. A magnetic card reader, built into the top right edge of the screen. The arrows N A .2 V I S I O indicate swipe direction. E R 8- or 10-inch display A smart card reader built into the right side of the screen. Printer Stand Printer indicator LED The internal thermal printer door opens with a push on the right-side button. 16 VERIFONE CARBON INSTALLATION GUIDE SETUP Examining the Units Features Connection Ports Turn the printer stand upside down to view the connection ports. The ports provide communications, peripheral device connections, and power supply. Figure 2 shows the power, communications and connection ports for the Verifone Carbon printer stand. Power and Communication Ports N A .2 Figure 2 WARNING V I S I O E R To use the connection ports NOTE Do not connect the device to the power supply until all peripherals are attached. The connection ports offer multiple connectivity for the Verifone Carbon terminal. Please refer to the following list of peripheral devices for the connectivity options. Verifone ships variants of the Verifone Carbon terminals for different markets. Your terminal may have different features described in this section. Host USB Port PIN Pads Barcode readers Biometric readers USB flash disk USB keyboards Ethernet Port Ethernet cable to router, hub or switch Multi-Communication Port (USB/RS-232) PIN Pads VERIFONE CARBON INSTALLATION GUIDE 17 SETUP Examining the Units Features Telephone line with 56K modem Computers ECRs Check readers CTLS readers Biometric readers Barcode readers Keyboards Telco Port The MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongles (VPN CBL420-002-01-A and CBL420-002-02-A) support the following:
PIN Pads Computers ECRs Check readers CTLS readers Biometric readers Barcode readers Keyboards N A .2 V I S I O E R NOTE The Multi-Communication port supplies 11.6 V / 365 mA to power accessories
(PIN pads and powered RS-232 devices). It is SW configurable to Host or Client and supplies 5 V, 500 mA to external USB devices. For information on how to attach peripheral devices, see Connecting Optional Devices. 18 VERIFONE CARBON INSTALLATION GUIDE SETUP Establishing Communication Establishing Communication You can connect the Verifone Carbon Printer Stand to your network using an ethernet cable. You can also connect using the Wi-Fi option on the Verifone Carbon. Connecting by Ethernet Cable Connect the ethernet cable to the ETH port on the printer stand, then route it directly to a network jack (see Figure 3). This is a direct connection to your network. Loading a Paper Roll in the Printer N A .2 Figure 3 Ethernet Connection V I S I O R E Before you can process transactions that require a receipt, you must install paper in the printer. The Verifone Carbon Printer Stand uses a roll of 57 mm wide x 40 mm, single-ply, thermal sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction. CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. VERIFONE CARBON INSTALLATION GUIDE 19 SETUP Loading a Paper Roll in the Printer To install a paper roll 1 Press the printer door button. See Figure 4). Opening the Printer Door Figure 4 2 Remove any partial roll of paper in the tray. 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. 4 Hold the roll so the paper feeds from the bottom of the roll. 5 Gently drop the paper roll into the printer tray. N A .2 V I S I O E R Figure 5 6 Pull paper up past the glue residue. Loading Paper Roll 20 VERIFONE CARBON INSTALLATION GUIDE SETUP Installing or Replacing MSAM Cards 7 Close the printer door by swinging upward until the door clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door.
(see Figure 6). Figure 6 Closing Printer Door For paper ordering information, refer to Accessories and Documentation. When you first receive your Verifone Carbon, you may need to install one or more MSAM cards, or you may need to replace old cards. NOTE Installing or Replacing MSAM Cards N A .2 V I S I O E R CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. NOTE Verifone ships variants of the Verifone Carbon device for different markets. Your unit may have different features described in this section. To install or replace MSAMs 1 Remove the power pack from the power outlet. 2 Place the unit upside down on a soft, clean surface to protect the display from scratches. VERIFONE CARBON INSTALLATION GUIDE 21 SETUP Installing or Replacing MSAM Cards 3 Hook your finger on the latch and lift the cover to access the MSAM card slot. Opening the MSAM Cover Figure 7 4 Remove any previously installed MSAM cards from the cardholder. 5 Install an MSAM card by carefully sliding it into the slot until it is fully inserted. N A .2 V I S I O E R Figure 8 Installing an MSAM Card 22 VERIFONE CARBON INSTALLATION GUIDE 6 Swing the MSAM cover down to secure it in place. SETUP Connecting Optional Devices Figure 9 Closing MSAM Cover The Verifone Carbon device supports some peripheral devices designed for use with electronic point-of-sale terminals. N A .2 Connecting Optional Devices V I S I O CAUTION Before connecting any peripheral device, remove the power plug from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. E R Optional Device Connections Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor. You can connect several devices to your Verifone Carbon. For reference, see To use the connection ports for the list of devices you can connect to the Verifone Carbon. You can use the MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongle
(VPN CBL420-002-01-A and CBL420-002-02-A) as a PIN pad port or an RS-232 port, depending on the power source available. NOTE Make sure you replace the rear cover when all cables are installed. This provides some protection to the cables and connectors. Do not carry the terminal by the installed cables or pull the terminal about the by the cables. This may cause a cable to be removed or damage the cables. CAUTION Some devices (ECRs and some PIN pads) require a separate power source. Before connecting to any device, remove the power cord from the Verifone Carbon unit. VERIFONE CARBON INSTALLATION GUIDE 23 SETUP Connecting the Terminal Power Pack Contact your Verifone representative or visit the online store at www.store.verifone.com for information on these devices. Connecting ECRs to the Verifone Carbon The Verifone Carbon supports electronic cash registers (ECRs). The following illustration shows how to make a peripheral connection to the Multi-
Communication port using the MOD 10 RS-232 + USB Multi-Communication dongle (VPN CBL420-002-01-A) N A .2 Figure 10 Sample ECR Connection After connecting optional peripherals, prepare to connect the Verifone Carbon to your power source. V I S I O Connecting the Terminal Power Pack E R CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. NOTE Plugging in the power pack to a power source automatically turns on the terminal. To connect the terminal power pack 1 Remove the terminal rear cover to access the power port. 24 VERIFONE CARBON INSTALLATION GUIDE SETUP Connecting the Terminal Power Pack 2 Insert the round barrel connector (see A in Figure 11) into the power port. Power Connection Figure 11 3 Connect the power adapter to the power brick (see B in Figure 11). 4 Plug the AC power pack into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal V I S I O outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. E R N A .2 The screens activate when the device has power. If the terminal comes pre-loaded with an application, this starts after the initial Verifone copyright screen and usually displays its own copyright screen. VERIFONE CARBON INSTALLATION GUIDE 25 SETUP Using the Smart Card Reader Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart card transaction 1 Position a smart card with the contacts facing upward (see Figure 12). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card only when the application indicates the transaction is complete. N A .2 Figure 12 Inserting a Smart Card V I S I O E R CAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. Using the Magnetic Card Reader To conduct a credit or debit card transaction The Verifone Carbon terminal supports credit or debit card transactions. 1 Position the card with the magnetic stripe oriented downward, facing the reader. 26 VERIFONE CARBON INSTALLATION GUIDE SETUP Using the Contactless Reader 2 To ensure a proper read of the magnetic stripe, swipe the card smoothly through the reader in one direction (either to the left or to the right), as shown in Figure 13. Figure 13 3 Check the screen for confirmation of a successful transaction. Using the Magnetic Card Reader Verifone Carbon provides a third alternative to paying for goods and services:
CTLS. Using the Contactless Reader To perform a CTLS transaction N A .2 V I S I O E R 1 Hold the card (within 4 cm) or gently tap against the surface of the contactless antenna, marked by the logo
. Figure 14 2 After you tap your card, the LEDs will light up and the buzzer will sound for Conducting a Contactless Transaction about 2 seconds, prompting you to remove your card. VERIFONE CARBON INSTALLATION GUIDE 27 SETUP Using the Contactless Reader N A .2 V I S I O E R 28 VERIFONE CARBON INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Verifone Carbon system. Technical Specifications Refer to the following information on the power, weight, temperature, memory, ports and other technical details about your Verifone Carbon system. Swordfish Unit Power Requirements Input power rating: 5 V DC, 2.2 A. External universal-input 100-240 V AC, 0.5 A power supply, compliant with Energy Efficiency. N A .2 Temperature Operating Environment: 0C to +50 C (32 F to 122 F) Non-Operating Environment: -20 C to +70C (- 4 F to 158 F) Relative humidity: 5% to 90% RH non-condensing V I S I O E R Memory 4GB RAM and 512MB Flash memory Magnetic Stripe Card Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS Triple-track Smart Card Reader Non-sliding Card conserving plated landing contacts CTLS Function Verifone Carbon and Verifone Carbon only SAM Requirements 1 SAM slot VERIFONE CARBON INSTALLATION GUIDE 29 SPECIFICATIONS Technical Specifications ID-000 format Communication WiFi Bluetooth Display Software controllable back-light 5-inch capacitive touch screen LCD (854 x 480) Tablet Unit Power Requirements Input power rating: 11.6 V DC, 1.55 A. External universal-input 18 W power supply, compliant with Energy Efficiency. Temperature Operating Environment: 0C to +50 C (32 F to 122 F) Non-Operating Environment: -20 C to +70C (- 4 F to 158 F) Relative humidity: 5% to 90% RH non-condensing N A .2 V I S I O R E Audio and Video Audio jack (audio and microphone) SD Card slot 8- or 10-inch capacitive touch screen LCD (1280 x 800) Front- and Rear-facing cameras capable of barcode reading Communication WiFi Bluetooth Sensors Accelerometer (Gyroscope + Accelerometer) Proximity Light GPS SAR Stand Unit Power Requirements Input power rating: 24 V DC, 3.75 A External universal-input 18 W power supply, compliant with Energy Efficiency. 30 VERIFONE CARBON INSTALLATION GUIDE SPECIFICATIONS Technical Specifications Temperature Operating Environment: 0C to +50 C (32 F to 122 F) Non-Operating Environment: -20 C to +70C (- 4 F to 158 F) Relative humidity: 5% to 90% RH non-condensing Communication WiFi Ethernet Speed 10 Base-T /100 Base-TX Compliant with IEEE802.3 LAN networks. Dial modem V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps. USB Four USB2.0 high speed slots Supports 5 V, 500 mA to external USB device One micro USB type AB host port (OS downloads) N A .2 Multi-Communication port V I S I O dongle. E R Optional 3G or 4G Supports the MOD 10 RS-232 + USB/Mini-USB Multi-Communication Printer Stand Unit Power Requirements Input power rating: 24 V DC, 3.75 A External universal-input 18 W power supply, compliant with Energy Efficiency. Temperature Operating Environment: 0C to +50 C (32 F to 122 F) Non-Operating Environment: -20 C to +70C (- 4 F to 158 F) Relative humidity: 5% to 90% RH non-condensing Thermal Printer Support 30 LPS for first 30 sec, and then printing speed will slow down to meet 18 W power budget. Supports 57 mm wide x 40 mm diameter paper roll Out-of-Paper Sensor. VERIFONE CARBON INSTALLATION GUIDE 31 SPECIFICATIONS Technical Specifications Communication WiFi Ethernet Speed 10 Base-T /100 Base-TX Compliant with IEEE802.3 LAN networks. Dial modem V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps. USB Four USB2.0 high speed slots Supports 5 V, 500 mA to external USB device One micro USB type AB host port (OS downloads) Multi-Communication port Supports the MOD 10 RS-232 + USB/Mini-USB Multi-Communication N A .2 dongle. Optional 3G or 4G V I S I O E R 32 VERIFONE CARBON INSTALLATION GUIDE Maintenance and Cleaning CHAPTER 4 Your Verifone Carbon should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics. Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards. Do not drop, knock, or shake the device. Rough handling can break T I A L E N N internal circuit boards and fine mechanics. Do not use harsh chemicals, cleaning solvents or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. R I F F I D These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifone-
authorized service provider for servicing or replacement. E N N A .2 Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. V I S I O R The following is additional information for your safety in using this device. O E E V O CAUTION C Additional Safety Information Potentially Explosive Environments When using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device. VERIFONE CARBON INSTALLATION GUIDE 33 MAINTENANCE AND CLEANING Additional Safety Information E N V O C T I A L E N N N A .2 V I S I O R I F F I D O E E R 34 VERIFONE CARBON INSTALLATION GUIDE Service and Support CHAPTER 5 Service Returns Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only). For Verifone Carbon problems, contact your local Verifone representative or service provider. For device product service and repair information:
USA Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. International Contact your Verifone representative. T I A L E N N O E International customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels (see Figure ) on the underside of each unit to be returned:
Product ID, including the model and part number. For example, M420-xxx-xx-xxx and PTID xxxxxxxx. N A .2 R I F F I D E N NOTE V O C V I S I O E R VERIFONE CARBON INSTALLATION GUIDE 35 SERVICE AND SUPPORT Service Returns Serial number (S/N xxx-xxx-xxx). MODEL AND SERIAL NUMBERS T I A L E N N O E MODEL AND SERIAL NUMBERS N A .2 V I S I O R I F F I D E N V O C Information Labels on Verifone Carbon and Printer Stand Figure 15 2 Within the United States, call Verifone toll-free at 1-800-834-4366. 3 Select the MRA option from the automated message. The MRA department is E R open Monday to Friday, 8 A.M.8 P.M., eastern time. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.). Please address the fax clearly to the attention of the Verifone MRA Dept. Include a telephone number where you can be reached and your fax number. 36 VERIFONE CARBON INSTALLATION GUIDE SERVICE AND SUPPORT Accessories and Documentation You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items:
Assigned MRA number(s). Verifone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit,
(see Figure ). Shipping documentation, such as air bill numbers used to trace the T I A L E Model(s) returned (model numbers are located on the Verifone label on the N N O E shipment. R I F F I D top of the unit). Verifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column. Verifone Online Store at www.store.verifone.com USA Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time International Contact your Verifone representative N A .2 Accessories and Documentation E N V O C V I S I O Connection Cables CBL159-312-01-A CBL420-002-01-A R E CBL420-002-02-A 26264-01-R 26264-02-R LAN cable for Ethernet connections. MOD 10 RS-232 + USB Multi-Communication dongle MOD 10 RS-232 + Mini-USB Multi-
Communication dongle Cash register cable, RJ45-SUBD9f, 1.0m. Cash register cable, RJ45-SUBD9f, 2.0m. Power Cables PWR420-001-01-A 18 W power pack. Cleaning Kit 02746 Verifone Cleaning Kit. VERIFONE CARBON INSTALLATION GUIDE 37 SERVICE AND SUPPORT Accessories and Documentation Documentation VPN DOC420-001-EN Verifone Carbon Certifications and Regulations Sheet VPN DOC420-002-EN Verifone Carbon Quick Installation Guide VPN DOC420-004-EN Verifone Carbon Reference Guide VPN DOC179-005-EN Verifone Carbon Printer Stand Certifications and Regulations Sheet VPN DOC420-008-EN Verifone Carbon Security Policy E N V O C T I A L E N N N A .2 V I S I O R I F F I D O E E R 38 VERIFONE CARBON INSTALLATION GUIDE Troubleshooting Guidelines CHAPTER 6 This chapter lists possible malfunctions that may occur while operating a Verifone Carbon device and recommends appropriate corrective actions. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. T I A L E N N O E CAUTION Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. R I F F I D Blank Display When the terminal display screen does not show correct or clearly readable N A .2 information:
Check terminal power connection. Remove and reapply power to the terminal. Check all cable connections and verify that the telephone line is properly V I S I O connected. If the problem persists, contact your local Verifone service provider. E R E N V O C Terminal Does Not Dial Out Use the following steps when the terminal does not dial out:
If you are using a telephone connection, check if the telephone line is plugged correctly in the terminal port and in the telephone line socket. Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. Replace the telephone cable that connects the terminal with a cable you know is working correctly. Verify that a modem profile is present. The modem will not function without a modem profile. VERIFONE CARBON INSTALLATION GUIDE 39 TROUBLESHOOTING GUIDELINES Printer Paper Jam If your terminal shares the same network as your Internet, check that the Internet connection is working. If you are using a Wi-Fi connection, the terminal may be out of the Wi-Fi range. If possible, move the terminal closer to the Wi-Fi router. If your establishment uses the same modem or router to connect to a PC, you should attempt to visit a web site to verify that the router or modem is working properly. Check if the Wi-Fi router or modem is turned on or plugged in and connected Printer Paper Jam V O C CAUTION Keypad Does Not Respond E N R I F F I D to the telephone socket. Test the router or modem by connecting an analogue telephone to the phone line that the router or modem is using. Make sure there is a normal dial tone. Try rebooting your router, modem and/or terminal, disconnect the power cable to the terminal and router. Wait approximately 30 seconds. Allow 60 seconds for the terminal application to reboot and establish a connection with the router. If you are using an Ethernet connection, check if the Ethernet cable is connected to the port on the terminal and to a working network port. If the problem persists, contact your local Verifone service provider. T I A L E N N E O If paper jams inside the printer:
1 Open the printer door. 2 Remove the damaged paper from the paper roll. 3 Replace the paper roll and close the printer door. 4 If the problem persists, it may be due to poor paper quality. Install a new roll of N A .2 higher-quality printer paper. V I S I O E R Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation. If the on-screen keypad does not respond properly:
Check the terminal display. If it displays the wrong character or nothing at all when you touch an on-screen character, follow the steps outlined in Transactions Fail To Process. If touching a screen command does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. If the problem persists, contact your local Verifone representative. 40 VERIFONE CARBON INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Peripheral Device Does Not Work Peripheral Device Does Not Work If any peripheral device (PIN pad or smart card reader) does not work properly:
Check the power cord connection to the peripheral device. Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices. If the problem persists, contact your local Verifone representative. Transactions Fail To Process V O C There are several reasons why the card reader may not be processing transactions. Use the following steps to troubleshoot failures. T I A L E N N R I F F I D Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe should face down. If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader. If the manual transaction does not process, proceed to Check the Telephone Line. If the problem persists, contact your local Verifone representative. E N Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly and that the card is not removed R V I S I O N A .2 O E E prematurely. Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing MSAM Cards). If the manual transaction does not process, proceed to Check the Telephone Line. If the problem persists, contact your local Verifone representative. Check the Telephone Line Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. VERIFONE CARBON INSTALLATION GUIDE 41 TROUBLESHOOTING GUIDELINES Printer Does Not Print Printer Does Not Print Terminal Display Does not Show Correct or Readable Information V E N O C If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. If the telephone line works, contact your local Verifone representative for assistance. If the printer does not work properly:
Check terminal power connection. Check if the printer is out of paper and that the roll is properly installed. Open the printer door and install a new roll of paper or ensure that the roll is feeding from the bottom. Verify that the paper roll is properly installed and the printer door securely closed. If the problem persists, contact your Verifone distributor or service provider. T I A L E If the display contains errors or does not power up:
Connect the terminal in to a known-good power supply (if you have one) to N N O E see if this clears the problem. If the problem persists, contact your local Verifone representative for assistance. R I F F I D N A .2 V I S I O E R 42 VERIFONE CARBON INSTALLATION GUIDE Printer Blade Jams or Printer Door Cant be Closed TROUBLESHOOTING GUIDELINES Printer Blade Jams or Printer Door Cant be Closed If the printer blade wont retract or you cant shut the printer door, exercise caution in resolving these issues. PRINTER BLADE JAMMED IN CUTTING POSITION T I A L E N N O E PRINTER BLADE RETRACTED IN NORMAL POSITION R I F F I D E N V O C N A .2 Figure 16 Jammed Printer Blade vs Retracted Blade WARNING Do NOT attempt to push the blade back to its retracted position. Use the procedures in this section to retract the blade. If the provided troubleshooting steps do not resolve this issue, contact your Verifone representative or send the unit in for repairs. E R V I S I O VERIFONE CARBON INSTALLATION GUIDE 43 TROUBLESHOOTING GUIDELINES Printer Blade Jams or Printer Door Cant be Closed Use the following steps to return the printer blade back to its retracted position and close the printer door:
Push the Printer Door Release button, as shown in the following illustration:
T I A L E N N O E R I F F I D Figure 17 When the printer blade does not return to its retracted position at once, press Printer Door Release Button the button again (without closing the printer door). If pushing the Printer Door Release button while the printer blade is jammed causes the Release button to lock up as well, press the release button against the printer main body and then push the button again. Marco, please let me know if this is a correct interpretation of your instructions. Thanks. To return the movable blade to its retracted position faster, operate the release button while pressing down the release button. Marco, please clarify this, I dont understand what this means. Thanks. N A .2 E N V O C V I S I O E R 44 VERIFONE CARBON INSTALLATION GUIDE CHAPTER 7 This section contains port pinout information for the Verifone Carbon and Printer Stand. N N O E 8 T I A L E Function TXD+
TXD-
RXD+
NC NC RXD-
NC NC PIN 1 2 3 4 5 6 7 8 Description Transmit data +
Transmit data -
Receive data +
No connection No connection Receive data -
No connection No connection Port Pinouts Verifone Carbon Port Pinout Definitions Ethernet Port (LAN) Connector 1 R I F F I D E N V O C USB Pinout Connector 1 4 Receptacle E 4 T 1 PIN 1 2 3 4 T A L P M E E R Function
+5 V DATA-
DATA+
GND V E Description 5 V USB Power (500 mA) USB Host Signal -
USB Host Signal +
USB ID pin/Ground Plug NOTE This USB Type-A port is part of the RS-232 + USB Multi-Communication dongle
(VPN CBL420-002-01-A). VERIFONE CARBON INSTALLATION GUIDE 45 PORT PINOUTS Verifone Carbon Port Pinout Definitions USB Mini-B Pinout Connector 1 5 Receptacle 5 1 Plug PIN 1 2 3 4 5 Function 5 V 0 DATA-
DATA+
Description 5 V USB Power USB Device Signal -
USB Device Signal +
GND USB Ground This USB Mini-B port is part of the RS-232 + Mini-USB Multi-Communication dongle (VPN CBL420-002-02-A). NOTE E N V O C R I F F I D T I A L E N N O E V E E E R T A L P M E T 46 VERIFONE CARBON INSTALLATION GUIDE Caution and Warning Messages APPENDIX A Verifone Carbon Caution and Warning Messages Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations. Table 3 Notice Caution Warning Caution and Warning Messages Chapter Setup Page page 14 O E N page 15 V O Setup C Warning Setup Caution Setup page 17 page 19 N N English Text E R I F F I D V I S I O The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Do not connect the terminal to the power supply until all the peripherals are attached. Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. E R T I A L E French Text Le terminal est pas tanche ou la poussire, et est destin une utilisation en intrieur. Tout dommage l'unit de l'exposition la pluie ou la poussire peut annuler la garantie. Ne pas utiliser une unit qui a t altr ou endommag. Cet appareil est quip d' tiquettes inviolables. Si une tiquette ou d'un composant semble endommag, avertissez immdiatement la compagnie de navigation et votre reprsentant ou du prestataire de services Verifone. N A .2 Ne pas connecter le terminal l'alimentation jusqu' ce que tous les priphriques sont branchs. Papier de mauvaise qualit peut provoquer un bourrage et de crer excessive de poussire de papier. Pour commander - papier de haute qualit Verifone, consultez Accessoires et documentation. Gardez le papier thermique dans un endroit sombre . Manipulez le papier thermique attentivement: impact, friction, la temprature, l'humidit et les huiles affectent les caractristiques de couleur et de stockage du papier. Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords. VERIFONE CARBON INSTALLATION GUIDE 47 CAUTION AND WARNING MESSAGES Verifone Carbon Caution and Warning Messages Table 3 Notice Caution Caution and Warning Messages (continued) Chapter Setup English Text Page page 21 To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. Caution Setup page 21 Caution Setup E N V O Setup Caution C Caution Setup page 23 page 23 page 24 French Text Pour viter que le couvercle du rouleau de papier d'endommager le rouleau d'impression, toujours appuyez doucement sur le capot de protection de l'imprimante pour le fermer. Respecter les prcautions standard lors de la manipulation des appareils sensibles aux dcharges lectrostatiques. Les dcharges lectrostatiques peuvent endommager cet quipement. Verifone recommande d'utiliser un bracelet anti-
statique la terre. Avant de connecter un priphrique, dbranchez le cordon d'alimentation de la borne et de veiller ce que la LED tmoin verte est pas allum Rebranchez le cordon d'alimentation seulement aprs que vous avez termin de connecter le priphrique (s) priphrique. Pour des informations compltes sur l'installation et l'utilisation priphrique, reportez-vous la documentation utilisateur fournie avec ces priphriques. Certains appareils (ECR et quelques claviers NIP) ncessitent une source d'alimentation spare. Avant de connecter tout priphrique, dbranchez le cordon d'alimentation de l'unit de Verifone Carbon Utilisation d'une alimentation mal class peut endommager le terminal ou de l'empcher de travailler comme spcifi. Avant de dpannage, assurez-vous que l'alimentation est utilis pour alimenter le terminal correspond aux exigences spcifies sur le fond de la borne. (Voir le chapitre 3, Caractristiques techniques, pour les caractristiques de l'alimentation.) Obtenir l'alimentation nominale approprie avant de continuer avec le dpannage. T I A L E O N N Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. Before connecting any peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. Some devices (ECRs and some PIN pads) require a separate power source. Before connecting to any device, remove the power cord from the Verifone Carbon unit. E R I F F I D N A .2 V I S I O R E Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. 48 VERIFONE CARBON INSTALLATION GUIDE Table 3 Notice Warning Caution and Warning Messages (continued) Chapter Setup English Text Page page 25 CAUTION AND WARNING MESSAGES Verifone Carbon Caution and Warning Messages French Text T I A L E Ne pas brancher le bloc d'alimentation une prise extrieure ou exploiter le terminal l'extrieur. Dconnexion de l' alimentation lors d'une transaction peut entraner des fichiers de donnes de transaction non encore stockes dans la mmoire terminal pour tre perdu. Pour se protger contre de possibles dommages causs par la foudre et les surtensions lectriques, pensez installer un protecteur de surtension. Laissez la carte puce dans le lecteur de carte jusqu' ce que la transaction est termine. Retrait prmatur de la carte d'invalider la transaction. Ne jamais utiliser de diluant, le trichlorthylne ou des solvants base de ctone - ils peuvent dtriorer les pices en plastique ou en caoutchouc. Utilisation d'une alimentation mal class peut endommager l'appareil ou provoquer sa ne fonctionne pas correctement. Avant de dpannage, assurez-vous que l'alimentation utilise pour alimenter l'unit correspond aux exigences spcifies (voir spcifications pour les caractristiques de l'alimentation ). Si non, obtenir l'alimentation nominale approprie avant de continuer avec le dpannage. N A .2 Papier de mauvaise qualit peut provoquer un bourrage. Pour commander
- papier de haute qualit Verifone, consultez Accessoires et documentation. Ne pas tenter de pousser la lame dans sa position rtracte . Utilisez les procdures de cette section pour rtracter la lame . Si les tapes de dpannage fournies ne permettent pas de rsoudre ce problme, contactez votre reprsentant Verifone ou envoyer l'appareil en rparation . VERIFONE CARBON INSTALLATION GUIDE 49 O E N N R I F F I D Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation. Do NOT attempt to push the blade back to its retracted position. Use the procedures in this section to retract the blade. If the provided troubleshooting steps do not resolve this issue, contact your Verifone representative or send the unit in for repairs. V I S I O E R Caution Setup page 26 Caution Maintenance and Cleaning page 33 E N V O Troubleshoot 39 ing Guidelines C Caution Caution Warning Troubleshoot ing Guidelines Troubleshoot ing Guidelines page 40 page 43
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Verifone, Inc. 1-800-Verifone www.verifone.com N A .2 V I S I O E R Verifone Carbon Installation Guide Verifone Part Number DOC179-003-EN-A, Revision A.2
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2016-09-14 | 13.56 ~ 13.56 | DXX - Part 15 Low Power Communication Device Transmitter | Original Equipment |
2 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
3 | 2412 ~ 2462 | DTS - Digital Transmission System |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 | Effective |
2016-09-14
|
||||
1 2 3 | Applicant's complete, legal business name |
VeriFone Inc
|
||||
1 2 3 | FCC Registration Number (FRN) |
0022825988
|
||||
1 2 3 | Physical Address |
1400 West Stanford Ranch Road Suite 200
|
||||
1 2 3 |
Rocklin, CA
|
|||||
1 2 3 |
United States
|
|||||
app s | TCB Information | |||||
1 2 3 | TCB Application Email Address |
T******@TIMCOENGR.COM
|
||||
1 2 3 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
1 2 3 |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
|||||
app s | FCC ID | |||||
1 2 3 | Grantee Code |
B32
|
||||
1 2 3 | Equipment Product Code |
CARBON10
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 | Name |
D****** P******
|
||||
1 2 3 | Title |
Director, Engineering
|
||||
1 2 3 | Telephone Number |
916-6********
|
||||
1 2 3 | Fax Number |
916-6********
|
||||
1 2 3 |
D******@verifone.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 | Equipment Class | DXX - Part 15 Low Power Communication Device Transmitter | ||||
1 2 3 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 3 | DTS - Digital Transmission System | |||||
1 2 3 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Carbon 10 | ||||
1 2 3 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 | Modular Equipment Type | Does not apply | ||||
1 2 3 | Purpose / Application is for | Original Equipment | ||||
1 2 3 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | Yes | ||||
1 2 3 | Grant Comments | Power listed is conducted. SAR compliance for portable use conditions has been evaluated as described in this filing. The antenna(s) used for this transmitter must not transmit simultaneously with any other antenna or transmitter. The highest reported SAR value is <0.10W/kg. | ||||
1 2 3 | Power listed is conducted. SAR compliance for portable use conditions has been evaluated as described in this filing. The antenna(s) used for this transmitter must not transmit simultaneously with any other antenna or transmitter. The highest reported SAR value is 1.21W/kg. | |||||
1 2 3 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 | Firm Name |
Bureau Veritas CPS (H.K.) Ltd., Taoyuan Branch
|
||||
1 2 3 | Name |
K******** L******
|
||||
1 2 3 | Telephone Number |
+886-******** Extension:
|
||||
1 2 3 | Fax Number |
+886-********
|
||||
1 2 3 |
k******@tw.bureauveritas.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 13.56000000 | 13.56000000 | |||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | 2402.00000000 | 2480.00000000 | 0.0060000 | ||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15C | 2402 | 2480 | 0.003 | ||||||||||||||||||||||||||||||||||||
3 | 2 | 15C | 2412 | 2462 | 0.216 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC