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Carbon 8 Installation Guide E N V O C L E T I A N N N A .1 V I S I O R I F F I D O E E R Verifone Part Number DOC179-123-EN-A, Revision A.1 Carbon 8 Installation Guide 2017 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty:
For Product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC179-123-EN-A, Revision A.1 CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 5 Conventions and Acronyms . 6 Document Conventions. 6 Acronym Definitions . 6 CHAPTER 1 Device Overview Features and Benefits . 9 Device Connectivity . 9 Stand Connectivity . 9 Performance . 9 Security. 10 Exceptional Ease of Use. 10 Modular Countertop Performance. 10 True Multi-Application Capability . 11 N A .1 CHAPTER 2 V I S I O R E Setup Selecting Unit Location. 13 Ease of Use . 13 Environmental Factors . 14 Electrical Considerations . 14 PIN Protection Measures . 14 Unpacking the Shipping Carton . 14 Periodic Inspection . 15 Examining the Units Features . 16 Verifone Carbon Features. 17 Connection Ports . 17 Establishing Communication . 18 Connecting by Ethernet Cable . 18 Connecting by Wi-Fi . 18 Loading a Paper Roll in the Printer. 19 Installing or Replacing MSAM Cards . 21 Connecting Optional Devices . 23 Optional Device Connections . 23 Connecting Cash Drawer to the Carbon 10 . 24 Connecting the Power Pack . 24 Using the Smart Card Reader . 26 Using the Magnetic Card Reader . 27 Using the Contactless Reader . 28 CHAPTER 3 Specifications Technical Specifications. 29 Consumer Display. 29 Merchant Tablet . 30 CARBON 8 INSTALLATION GUIDE 3 CONTENTS Printer Stand . 30 CHAPTER 4 Maintenance and Cleaning Additional Safety Information . 33 Potentially Explosive Environments . 33 CHAPTER 5 Service and Support Service Returns . 35 Accessories and Documentation . 37 Connection Cables . 37 Power Cables . 37 Peripherals . 37 Cleaning Kit. 37 Documentation . 37 CHAPTER 6 Troubleshooting Guidelines APPENDIX A Caution and Warning Messages Blank Display . 39 Printer Paper Jam. 39 Peripheral Device Does Not Work . 40 Transactions Fail To Process . 40 Printer Does Not Print. 40 Consumer Display Does not Show Correct or Readable Information . 41 Printer Blade Jams or Printer Door Cant be Closed . 41 N A .1 Caution and Warning Messages . 43 V I S I O E R 4 CARBON 8 INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the Carbon 8. Audience This guide describes the card readers features, and provides the basic information for its installation and configuration. Organization This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of the device. Chapter 4, Maintenance and Cleaning. Explains maintenance of the device. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentation from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration. Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation guide. N A .1 V I S I O E R Related Documentation To learn more about the card reader and controller device, refer to the following set of documents and their associated Verifone Part Numbers (VPNs). Carbon 8 Certifications and Regulations Sheet Carbon 8 Quick Installation Guide VPN DOC179-121-EN-x VPN DOC179-122-EN-x Carbon 8 Printer Module Quick Installation Guide VPN DOC179-132-EN-x Carbon 8 Printer Module Certs and Regulations Sheet VPN DOC179-125-EN-x CARBON 8 INSTALLATION GUIDE 5 PREFACE Conventions and Acronyms Conventions and Acronyms Document Conventions This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Blue Document Conventions Meaning Text in blue indicates terms that are cross referenced. The pencil icon is used to highlight important information. Example See Conventions and Acronyms. If exchanging cables, use a Verifone-approved cable. NOTE CAUTION V I S I O WARNING E R The caution symbol indicates possible hardware or software failure, or loss of data. N A .1 The lightning symbol is used as a warning when bodily injury might occur. Using an incorrectly rated power supply can damage the unit or cause it to malfunction. For safety, do not string cables or cords across a walkway. Acronym Definitions acronyms and their definitions. Table 2 Acronym COM CTLS EMV ETH HW I/O ITP LCD LPS MSAM MSR PCI PIN POI Definitions Communications port Contactless Europay, MasterCard, and Visa Ethernet Hardware Input/Output Internal thermal printer Liquid crystal display Lines per second Micromodule-Size Secure Access Module Magnetic-stripe card reader Payment Card Industry Personal Identification Number Point of Interaction Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents 6 CARBON 8 INSTALLATION GUIDE PREFACE Conventions and Acronyms Acronym Definitions (continued) Table 2 Acronym PTS QVGA RJ45 SAM SC SCR SD SDA SDHC SIM SMA TFT TLS UI USB Definitions PIN Transaction Security Quarter Video Graphics Array Registered Jack 45 modular connector Secure Access Module Smart card Smart card reader Secure Digital Static Data Authentication Secure Digital High Capacity Subscriber Identity Module SubMiniature version A connector Thin-film transistor Transport Layer Security User interface Universal Serial Bus N A .1 V I S I O E R CARBON 8 INSTALLATION GUIDE 7 PREFACE Conventions and Acronyms 8 CARBON 8 INSTALLATION GUIDE N A .1 V I S I O E R Device Overview Features and Benefits NOTE CHAPTER 1 This chapter provides a brief description of the Carbon 8 system, a modular merchant- and consumer-facing device, enabling use as a handheld or stand-
mounted payment solution. Carbon 8 provides magnetic-stripe card reader (MSR), smart card (SC) and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT capacitive touch panel LCD screen integrated with an 8 inch (20.3 cm) tablet. The Stand provides additional expansion options (such as a bar code scanner and weighing scale), connectivity features (USB, Ethernet and Cash Drawer), and power charging. A removable printer module contains an embedded internal thermal printer (ITP). Verifone ships variants of the Carbon 8 system for different markets. Your device may have different features described in this section. N A .1 V I S I O E R Device Connectivity 1 micro SD slot 1 micro USB 2.0 OTG (can be used for charging) 1 audio jack Service ports Stand Connectivity Power Service port (Service use only) 4 USB 2.0 Host ports 1 Ethernet RJ45 1 Mod 12 (cash drawer) NOTE You can find the Carbon 8 service ports on the lower right area behind the 5-inch screen. The Stand ports are accessible from the underside of the unit, while the tablet ports and slots are on the sides of the lower right corner. Performance Consumer Display:
512 MB SDRAM and 512 MB Flash memory 5-inch color TFT display capacitive touch panel LCD (854 x 480) Software-controlled backlight CARBON 8 INSTALLATION GUIDE 9 DEVICE OVERVIEW Features and Benefits Integrated speaker Merchant Tablet:
1 GB SDRAM and 16 GB Flash for System 8-inch color TFT display capacitive touch panel LCD (1280 x 800) Provides power and data to the Carbon 8 unit Barcode scanning enabled for front and rear cameras Wi-Fi and Bluetooth enabled Integrated speakers Stand:
USB 2.0 high-speed connections Bluetooth enabled Provides ETH and Wi-Fi to connectivity to broadband router Cash Drawer interface Printer Module:
Integrated 80mm Thermal Printer with Auto cutter N A .1 EMV L1 Type Approval (contact and contactless) Tamper-resistant construction, TLS protocols, and VeriShield file authentication E Supports VeriShield Protect encryption implementations. V I S I O R Security PCI PTS POI v4.x approved for debit and other PIN-based transactions Exceptional Ease of Use Capacitive touch-screen UI access for merchant and customer. Signature capture screen capability. The contactless (CTLS) functionality offers a convenient payment option for consumers. The triple-track, high-coercivity card reader handles most magnetic stripe cards. EMV card reader ensures secure payment option. Large (5-inch for customers, 8-inch for merchants) LCD displays simplify training and reduce help desk calls. The multiple font-capable optional thermal printer simplifies paper loading and reduces paper jams. Uses 80 mm wide x 80 mm diameter paper rolls, prints at 110 mm/sec. The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. Modular Countertop Performance 10 CARBON 8 INSTALLATION GUIDE DEVICE OVERVIEW Features and Benefits True Multi-
Application Capability Exceptional displays and optional printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages. The Carbon 8 ensures uncompromising reliability from Verifone, the worldwide leader in e-payment. The Carbon 8 offers 512 MB flash and 512 MB of dynamic memory allocation for the consumer terminal and 1GB of SDRAM, 16GB of Flash for System for the merchant tablet, which supports multiple applications on each side. The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. Carbon 8 units are certified for ISO 7816-1 and ISO 7816-2 standards for smart card solutions, as well as ISO 14443 type A & B and ISO 18092 standards for CTLS operations. The VeriShield security architecture meets published specifications for PCI PTS POI and provides sophisticated file authentication to prevent execution of unauthorized software on Carbon 8 devices. N A .1 V I S I O E R CARBON 8 INSTALLATION GUIDE 11 DEVICE OVERVIEW Features and Benefits 12 CARBON 8 INSTALLATION GUIDE N A .1 V I S I O E R CHAPTER 2 Setup Selecting Unit Location This chapter describes the setup procedures for the Carbon 8, under the following sections:
Selecting Unit Location Unpacking the Shipping Carton Examining the Units Features Establishing Communication Connecting Optional Devices Connecting the Power Pack Using the Smart Card Reader Using the Magnetic Card Reader Using the Contactless Reader Loading a Paper Roll in the Printer Installing or Replacing MSAM Cards N A .1 V I S I O Use the following guidelines when selecting a location for your device. E R Ease of Use Select a location convenient for both merchant and cardholder. Select a flat support surface, such as a countertop or table. Select a location near a power outlet and a network connection. For safety, do not string the power cord or other cables in a walkway or place it across a walkway on the floor. CARBON 8 INSTALLATION GUIDE 13 SETUP Unpacking the Shipping Carton Environmental Factors The unit must be used in an attended environment. Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or motor. Do not use the unit outdoors. CAUTION The Carbon 8 is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical Considerations Avoid using the Carbon 8 during electrical storms. Place the device 10 cm away from metallic objects to avoid interference with the CTLS field. PIN Protection Measures V I S I O Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the terminal near water or in moist conditions. N A .1 R E You can employ several techniques for effective PIN entry screening on the keypad. Use the following methods in combination or singly, as necessary:
Position the Carbon 8 on the stand in such a way as to make visual observation of the PIN entry process infeasible. Examples include:
Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design. Position the Carbon 8 so that it is angled in such a way that PIN spying is difficult. Position the in-store security cameras so that PIN entry is not visible. Use signage to limit the view of the Carbon 8 to just that of the cardholder. Offer PIN security literature at the point of sale. Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Carbon 8 is a secure product and any tampering may cause the device to cease to function properly. To unpack the shipping carton 1 Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork. 14 CARBON 8 INSTALLATION GUIDE SETUP Periodic Inspection 2 Remove and inspect the following items:
Carbon 8 device Stand Printer Power pack Ethernet cable Paper roll Refer to Accessories and Documentation for more information about the devices related accessories. NOTE Verifone ships variants of the Carbon 8 for different markets. Your unit may have different options or accessories described in this section. 3 Remove all plastic wrapping from the terminal and other components. 4 Remove the clear protective film from the displays. 5 Save the shipping carton and packing material for future repacking or moving N A .1 of the device. WARNING Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. E R V I S I O Periodic Inspection Foreign objects inserted into the smart card slot or magnetic stripe slot. Periodically inspect the Carbon 8 terminal for possible tampering. Signs of tampering include:
Wires protruding out of the device. Signs of damage to the tamper-evident labels. A Tamper Warning message on the device displays. If any device is found in tamper state, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. For contacting Verifone, please see Service and Support. CARBON 8 INSTALLATION GUIDE 15 SETUP Examining the Units Features Examining the Units Features Before you continue the installation process, review the features of the device
(see Figure 1, Figure 2, and Figure 3). The following illustration shows the Carbon 8 payment components, as well as the tablet memory expansion and other features. MSR READER SD CARD COMPARTMENT MICRO USB PORT 3.5 MM HEADSET JACK POWER BUTTON VOLUME BUTTONS ADDITIONAL PORTS CTLS READER TERMINAL SCREEN SMART CARD READER N A .1 Figure 1 The following illustration shows the Carbon 8 tablet features. Carbon 8 Terminal Customer View V I S I O E TABLET FRONT CAMERA R PRINTER PRINTER DOOR Figure 2 Carbon 8 Merchant Tablet View 16 CARBON 8 INSTALLATION GUIDE SETUP Examining the Units Features The following illustration shows the Carbon 8 rear components, featuring the charging and data contacts, speakers, camera, as well as the MSAM and USB compartment. TABLET SPEAKER MODEL AND SERIAL NUMBERS CHARGING AND DATA CONTACTS Figure 3 TABLET GRAB HANDLE TABLET REAR CAMERA AND FLASH MSAM AND SERVICE COMPARTMENT TERMINAL SPEAKER Carbon 8 Rear Features N A .1 Verifone Carbon Features The Carbon 8 presents the following:
A touchscreen LCD Consumer Display. The upper left edge of the Consumer Display acts as the tapping area for contactless transactions. A magnetic card reader, built into the top right edge of the Consumer Display. The arrows indicate swipe direction. V I S I O E R 8-inch Merchant Tablet display A smart card reader built into the right side of the Consumer Display. Stand Printer module Printer indicator LED Connection Ports Turn the Stand upside down to view the connection ports. The ports provide communications, peripheral device connections, and power supply. CARBON 8 INSTALLATION GUIDE 17 SETUP Establishing Communication Figure 4 shows the power, communications and connection ports for the Carbon 8 Stand. POWER PORT ETHERNET PORT 0.5 A USB PORTS 1 A USB PORT CASH DRAWER PORT SERVICE PORT
(SERVICE USE ONLY) Figure 4 WARNING Power and Communication Ports Do not connect the device to the power supply until all peripherals are attached. N A .1 You can connect the Carbon 8 Stand to your network using an ethernet cable. You can also connect using the Wi-Fi option. V I S I O E R Connect the ethernet cable to the ETH port on the stand, then route it directly to a network jack (see Figure 5). This is a direct connection to your network. Establishing Communication Connecting by Ethernet Cable Figure 5 Ethernet Connection Connecting by Wi-Fi Connect to Wi-Fi by enabling Wi-Fi connectivity on the Tablet or Stand. Select this option from the Network Settings on the Merchant Tablet. 18 CARBON 8 INSTALLATION GUIDE SETUP Loading a Paper Roll in the Printer Loading a Paper Roll in the Printer Before you can process transactions that require a receipt, you must install paper in the printer. The Carbon 8 Printer Module uses a roll of 80 mm x 80 mm, single-ply, thermal-
sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction. NOTE When the LED by the printer door blinks amber, this indicates the printer is out of paper. CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. To install a paper roll 1 Hold the Carbon 8 with one hand and slide the printer module off the base of N A .1 the terminal. (see Figure 6). V I S I O E R Removing the Printer Module Figure 6 2 Remove any partial roll of paper in the tray. 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. 4 Hold the roll so the paper feeds from the top of the roll. CARBON 8 INSTALLATION GUIDE 19 SETUP Loading a Paper Roll in the Printer 5 Gently drop the paper roll into the printer tray. Figure 7 6 Pull the paper past the printer door (see Figure 8). Loading Paper Roll N A .1 V I S I O E R Figure 8 7 Align the printer paper to the tabs to the paper guides and hold the paper up Pulling Paper Through Before Closing Door when closing the door. Figure 9 Aligning Printer Paper 20 CARBON 8 INSTALLATION GUIDE SETUP Loading a Paper Roll in the Printer 8 Close the printer door by swinging upward until the door clicks shut, allowing the printer paper to extend outside the printer door (see Figure 10). Figure 10 Closing Printer Door N A .1 V I S I O E R CARBON 8 INSTALLATION GUIDE 21 SETUP Installing or Replacing MSAM Cards 9 Align printer module with the base of the Carbon 8 base and slide them together (see Figure 10). NOTE For paper ordering information, refer to Accessories and Documentation. Installing or Replacing MSAM Cards When you first receive your Carbon 8, you may need to install one or more MSAM cards, or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. NOTE To install or replace MSAMs N A .1 Verifone ships variants of the Carbon 8 device for different markets. Your unit may have different features described in this section. 1 Power down the Carbon 8 unit. 2 Place the unit upside down on a soft, clean surface to protect the display from 3 Hook your finger on the latch and lift the cover to access the MSAM card slot V I S I O scratches. E R
(see Figure 11). Figure 11 4 Remove any previously installed MSAM cards from the cardholder. Opening the MSAM Cover 22 CARBON 8 INSTALLATION GUIDE SETUP Connecting Optional Devices 5 Install an MSAM card (with the contacts face down) by carefully sliding it into the slot until the card is fully inserted. Figure 12 6 Swing the MSAM cover down to secure it in place. Installing an MSAM Card N A .1 V I S I O E R Figure 13 Closing MSAM Cover The Carbon 8 device supports peripheral devices designed for use with electronic point-of-sale terminals. Connecting Optional Devices CAUTION Before connecting any peripheral device, power down the terminal and remove the power plug from the Stand. Reconnect the power plug only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. CARBON 8 INSTALLATION GUIDE 23 SETUP Connecting the Power Pack Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor. Optional Device Connections You can connect several devices to your Carbon 8 using the ports on the underside of the Stand. NOTE CAUTION Connecting Cash Drawer to the Carbon 8 Tuck the cables under the Stand legs when all cables are installed. This provides some protection to the cables and connectors. Some devices (such as PIN pads) may require a separate power source. Before connecting to any device, remove the power cord from the Carbon 8 Stand. Contact your Verifone representative or visit the online store at www.store.verifone.com for information on these devices. Use the dedicated port on the Carbon 8 Stand to attach a cash drawer. The following illustration shows how to make a peripheral connection to a cash drawer (VPN MSC179-029-01-A) using the dedicated port and cable. N A .1 V I S I O E R Figure 14 Cash Drawer Connection Connecting the Power Pack After connecting optional peripherals, prepare to connect the Stand to your power source. CAUTION Using an incorrectly rated power supply may damage the Carbon 8 and Stand. Before troubleshooting, ensure that the power supply being used matches the requirements specified on the bottom of the Stand. (See Chapter 3, Technical Specifications, for detailed power supply specifications). Obtain the appropriately rated power supply before continuing with troubleshooting. 24 CARBON 8 INSTALLATION GUIDE SETUP Connecting the Power Pack NOTE Plugging in the Stand power pack to a power source automatically powers up the Carbon 8 terminal if the unit is mounted on the stand. N A .1 V I S I O E R CARBON 8 INSTALLATION GUIDE 25 SETUP Connecting the Power Pack To connect the power pack 1 Turn the Stand over to access the power port. 2 Insert the round barrel connector (see A in Figure 15) into the power port, then tuck the cable under the Stand leg nearest the power port. Power Connection Figure 15 3 Connect the power adapter to the power brick (see B in Figure 15). 4 Plug the AC power pack into a wall outlet or power surge protector. N A .1 WARNING Do not plug the power pack into an outdoor outlet or operate the terminal E R outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider using a power surge protector. V I S I O 26 CARBON 8 INSTALLATION GUIDE SETUP Using the Smart Card Reader 5 Place the Stand on a stable platform and mount the Carbon 8 unit on the stand. N A .1 Figure 16 6 If the Carbon 8 unit does not automatically power up, press the power button Mounting Carbon 8 on Stand on the Merchant Tablet (see Figure 2). If the terminal comes pre-loaded with an application, this starts after the initial Verifone copyright screen, and usually displays its own copyright screen. 7 Log in using your merchant account on the Merchant Tablet. V I S I O E R Using the Smart Card Reader The Carbon 8 terminal supports Smart Card transactions. The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart card transaction 1 Position a smart card with the contacts facing upward (see Figure 17). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. CARBON 8 INSTALLATION GUIDE 27 SETUP Using the Magnetic Card Reader 3 Remove the card only when the application indicates the transaction is complete. Figure 17 Inserting a Smart Card CAUTION Leave the smart card in the card reader until the transaction is complete. Wait for the prompt on the Consumer Display before removing the card. Premature card removal will invalidate the transaction. The Carbon 8 terminal supports credit or debit card transactions. If customers cards do not have an EMV chip or are not Smart Card compliant, use the magnetic card reader to perform payment transactions. N A .1 1 Position the card with the magnetic stripe oriented downward, facing the Using the Magnetic Card Reader To conduct a credit or debit card transaction V I S I O E reader. R 2 To ensure a proper read of the magnetic stripe, swipe the card smoothly through the reader in one direction (from left to the right), as shown in Figure 18. Figure 18 3 Check the screen for confirmation of a successful transaction. Using the Magnetic Card Reader 28 CARBON 8 INSTALLATION GUIDE SETUP Using the Contactless Reader Using the Contactless Reader Carbon 8 provides a third alternative to paying for goods and services: CTLS payments. Use this option when customers opt for contactless payments using their cards or compatible devices. To perform a CTLS transaction 1 Hold the card or compatible device within 4 cm of the CTLS reader, or gently logo. tap against the surface of the contactless antenna, marked by the N A .1 V I S I O Figure 19 2 After you tap your card or compatible device, the LEDs will light up and the Conducting a Contactless Transaction buzzer will sound for about 2 seconds, prompting you to remove your card or compatible device. E R CARBON 8 INSTALLATION GUIDE 29 SETUP Using the Contactless Reader 30 CARBON 8 INSTALLATION GUIDE N A .1 V I S I O E R CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Carbon 8 system. Technical Specifications Refer to the following information on the power, weight, temperature, memory, ports and other technical details about your Carbon 8 system. Consumer Display Temperature N A .1 Operating Environment: 0C to +50 C (32 F to 122 F) Non-Operating Environment: -20 C to +70C (- 4 F to 158 F) Relative humidity: 5% to 90% RH non-condensing Memory V I S I O 512 MB SDRAM and 512 MB Flash memory E R Magnetic Stripe Card Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS Triple-track Smart Card Reader Non-sliding Card conserving plated landing contacts CTLS Function EMVCo, VISA, MasterCard approved SAM Requirements 1 SAM slot ID-000 format Display Software controllable back-light 5-inch capacitive touch screen LCD (854 x 480) CARBON 8 INSTALLATION GUIDE 29 SPECIFICATIONS Technical Specifications Merchant Tablet Unit Power Requirements Input power rating: 5 V DC, 2.2 A. Temperature Operating Environment: 0C to +50 C (32 F to 122 F) Non-Operating Environment: -20 C to +70C (- 4 F to 158 F) Relative humidity: 5% to 90% RH non-condensing Memory 1 GB SDRAM and 16 GB Flash for System Front- and Rear-facing cameras capable of barcode reading 8-inch capacitive touch screen LCD (1280 x 800) Audio and Video Audio jack (audio and microphone) SD Card slot N A .1 Communication Wi-Fi Bluetooth V I S I O E R Sensors Accelerometer (Gyroscope + Accelerometer) e-Compass Ambient light Stand Unit Power Requirements Input power rating: 24 V DC, 2.5 A External universal-input 90 W power supply, compliant with Energy Efficiency. Temperature Operating Environment: 0C to +50 C (32 F to 122 F) Non-Operating Environment: -20 C to +70C (- 4 F to 158 F) Relative humidity: 5% to 90% RH non-condensing Thermal Printer Supports 80 mm wide x 30 mm diameter paper roll Out-of-Paper Sensor. 30 CARBON 8 INSTALLATION GUIDE SPECIFICATIONS Technical Specifications Paper cutter Communication Wi-Fi Bluetooth Ethernet Speed 10 Base-T /100 Base-TX Compliant with IEEE802.3 LAN networks. USB Three 500 mA USB high speed ports One 1 A USB high speed port Service port (Service use only). N A .1 V I S I O E R CARBON 8 INSTALLATION GUIDE 31 SPECIFICATIONS Technical Specifications 32 CARBON 8 INSTALLATION GUIDE N A .1 V I S I O E R CHAPTER 4 Maintenance and Cleaning Your Carbon 8 should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics. Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards. Do not drop, knock, or shake the device. Rough handling can break E T I A L internal circuit boards and fine mechanics. N N Do not use harsh chemicals, cleaning solvents or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. R I F F I D These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifone-
authorized service provider for servicing or replacement. E N Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. The following is additional information for your safety in using this device. V I S I O R N A .1 O E E V O CAUTION C Additional Safety Information Potentially Explosive Environments When using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device. CARBON 8 INSTALLATION GUIDE 33 MAINTENANCE AND CLEANING Additional Safety Information E N V O C L E T I A N N N A .1 V I S I O R I F F I D O E E R 34 CARBON 8 INSTALLATION GUIDE Service and Support CHAPTER 5 Service Returns Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only). For Carbon 8 problems, contact your local Verifone representative or service provider. For device product service and repair information:
USA Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. International Contact your Verifone representative. L E T I A N N O E International customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels (see Figure ) on the underside of each unit to be returned:
Product ID, including the model and part number. For example, M179-xxx-xx-xxx and PTID xxxxxxxx. N A .1 R I F F I D E N NOTE V O C V I S I O E R CARBON 8 INSTALLATION GUIDE 35 SERVICE AND SUPPORT Service Returns Serial number (S/N 40x-xxx-xxx). CARBON 8 MODEL AND SERIAL NUMBERS STAND MODEL AND SERIAL NUMBERS L E T I A N N O E N A .1 V I S I O R I F F I D E N V O C Information Labels on Carbon 8 and Stand Figure 20 2 Within the United States, call Verifone toll-free at 1-800-834-4366. 3 Select the MRA option from the automated message. The MRA department is E R open Monday to Friday, 8 A.M.8 P.M., eastern time. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.). Please address the fax clearly to the attention of the Verifone MRA Dept. Include a telephone number where you can be reached and your fax number. 36 CARBON 8 INSTALLATION GUIDE SERVICE AND SUPPORT Accessories and Documentation You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items:
Assigned MRA number(s). Verifone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit,
(see Figure ). Shipping documentation, such as air bill numbers used to trace the L E T I A Model(s) returned (model numbers are located on the Verifone label on the N N shipment. R I F F I D top of the unit). O E E Accessories and Documentation E N V O C Connection Cables Power Cables Peripherals Verifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column. Verifone Online Store at www.store.verifone.com USA Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time International Contact your Verifone representative N A .1 CBL159-312-01-A LAN cable for Ethernet connections. V I S I O R PWR179-003-01-A 5 V, 2.2 A, 11 W Power Pack. MSC179-029-01-A Cash Drawer Cleaning Kit 02746 Verifone Cleaning Kit. Documentation VPN DOC179-121-EN-x Carbon 8 Certifications and Regulations Sheet VPN DOC179-122-EN-x Carbon 8 Quick Installation Guide VPN DOC179-132-EN-x Carbon 8 Printer Module Quick Installation Guide VPN DOC179-125-EN-x Carbon 8 Printer Module Certs and Regs Sheet CARBON 8 INSTALLATION GUIDE 37 SERVICE AND SUPPORT Accessories and Documentation E N V O C L E T I A N N N A .1 V I S I O R I F F I D O E E R 38 CARBON 8 INSTALLATION GUIDE Troubleshooting Guidelines CHAPTER 6 This chapter lists possible malfunctions that may occur while operating a Carbon 8 device and recommends appropriate corrective actions. If the problem persists even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. L E T I A N N R I F F I D NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. E N V O C CAUTION Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. Blank Display When the Consumer Display screen does not show correct or clearly readable N A .1 information:
Check terminal power connection. Remove and reapply power to the terminal. V I S I O If the problem persists, contact your local Verifone service provider. O E E R If paper jams inside the printer:
1 Open the printer door. 2 Remove the damaged paper from the paper roll. 3 Replace the paper roll and close the printer door. 4 If the problem persists, it may be due to poor paper quality. Install a new roll of Printer Paper Jam higher-quality printer paper. CAUTION Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation. CARBON 8 INSTALLATION GUIDE 39 TROUBLESHOOTING GUIDELINES Peripheral Device Does Not Work Peripheral Device Does Not Work Transactions Fail To Process E N V O C If any peripheral device does not work properly:
Check the power cord connection to the peripheral device. Check that the peripheral device is connected to the correct port, has power, and is functioning properly. If possible, perform a self-test on the device in question. The cable connecting the peripheral device to the terminal may be defective. Try a different cable. See Connecting Optional Devices. If the problem persists, contact your local Verifone representative. L E T I A N N There are several reasons why the card reader may not be processing transactions. Use the following steps to troubleshoot failures. O E E R I F F I D Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe should face down. If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader. If the problem persists, contact your local Verifone representative. Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly and that the card is not removed V I S I O prematurely. R Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing MSAM Cards). If the problem persists, contact your local Verifone representative. N A .1 Printer Does Not Print If the printer does not work properly:
Check terminal power connection. Check if the printer is out of paper and that the roll is properly installed. Install a new roll of paper or ensure that the roll is feeding from the bottom. Verify that the paper roll is properly installed and the printer door securely closed. If the problem persists, contact your Verifone distributor or service provider. 40 CARBON 8 INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Consumer Display Does not Show Correct or Readable Information Consumer Display Does not Show Correct or Readable Information If the display contains errors or does not power up:
Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem. If the problem persists, contact your local Verifone representative for assistance. E N V O C L E T I A N N N A .1 V I S I O R I F F I D O E E R CARBON 8 INSTALLATION GUIDE 41 TROUBLESHOOTING GUIDELINES Consumer Display Does not Show Correct or Readable Information E N V O C L E T I A N N N A .1 V I S I O R I F F I D O E E R 42 CARBON 8 INSTALLATION GUIDE Caution and Warning Messages APPENDIX A Carbon 8 Caution and Warning Messages Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations. Caution and Warning Messages Chapter Table 3 Notice Caution Warning Page page 14 E N page 15 Setup Setup V O C Warning Setup Caution Setup page 18 page 19 N N O English Text E V I S I O R I F F I D The Carbon 8 is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Do not connect the terminal to the power supply until all the peripherals are attached. Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. E R L French Text E T I A Le Carbon 8 est pas tanche ou la poussire, et est destin une utilisation en intrieur. Tout dommage l'unit de l'exposition la pluie ou la poussire peut annuler la garantie. Ne pas utiliser une unit qui a t altr ou endommag. Cet appareil est quip d' tiquettes inviolables. Si une tiquette ou d'un composant semble endommag, avertissez immdiatement la compagnie de navigation et votre reprsentant ou du prestataire de services Verifone. N A .1 Ne pas connecter le terminal l'alimentation jusqu' ce que tous les priphriques sont branchs. Papier de mauvaise qualit peut provoquer un bourrage et de crer excessive de poussire de papier. Pour commander - papier de haute qualit Verifone, consultez Accessoires et documentation. Gardez le papier thermique dans un endroit sombre. Manipulez le papier thermique attentivement: impact, friction, la temprature, l'humidit et les huiles affectent les caractristiques de couleur et de stockage du papier. Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords. CARBON 8 INSTALLATION GUIDE 43 CAUTION AND WARNING MESSAGES Carbon 8 Caution and Warning Messages Table 3 Notice Caution Caution and Warning Messages (continued) Chapter English Text Setup Page page 21 French Text L Respecter les prcautions standard lors de la manipulation des appareils sensibles aux dcharges lectrostatiques. Les dcharges lectrostatiques peuvent endommager cet quipement. Verifone recommande d'utiliser un bracelet anti-
statique la terre. Essuyez les pieds du support d'impression avec un chiffon humide pour nettoyer le revtement adhsif si ncessaire. Avant de connecter un priphrique, dbranchez le cordon d'alimentation de la borne et de veiller ce que la LED tmoin verte est pas allum Rebranchez le cordon d'alimentation seulement aprs que vous avez termin de connecter le priphrique (s) priphrique. Pour des informations compltes sur l'installation et l'utilisation priphrique, reportez-vous la documentation utilisateur fournie avec ces priphriques. Assurez-vous de replier les cbles sous les pieds du support d'imprimante lorsque tous les cbles sont installs. Cela fournit une certaine protection aux cbles et aux connecteurs. Certains priphriques (tels que les blocs PIN) peuvent ncessiter une source d'alimentation spare. Avant de brancher un appareil, retirez le cordon d'alimentation du support Carbon 8. Utilisation d'une alimentation mal class peut endommager le terminal ou de l'empcher de travailler comme spcifi. Avant de dpannage, assurez-vous que l'alimentation est utilis pour alimenter le terminal correspond aux exigences spcifies sur le fond de la borne. (Voir le chapitre 3, Caractristiques techniques, pour les caractristiques de l'alimentation.) Obtenir l'alimentation nominale approprie avant de continuer avec le dpannage. N A .1 O N N Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. Wipe the Stand feet with a moist cloth to clean the adhesive lining when necessary. E T I A E Before connecting any peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. Make sure you tuck the cables under the Stand legs when all cables are installed. This provides some protection to the cables and connectors. Some devices (such as PIN pads) may require a separate power source. Before connecting to any device, remove the power cord from the Carbon 8 Stand. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. V I S I O E R Note Setup Caution Setup page 23 page 24 R I F F I D page 24 E N V O Setup Setup page 24 C Note Caution Caution Setup page 25 44 CARBON 8 INSTALLATION GUIDE CAUTION AND WARNING MESSAGES Carbon 8 Caution and Warning Messages French Text Table 3 Notice Note Caution and Warning Messages (continued) Chapter English Text Setup Page page 25 L Le branchement du bloc d'alimentation du support d'imprimante une source d'alimentation active automatiquement la borne Carbon 8 si l'unit est monte sur le support. Ne pas brancher le bloc d'alimentation une prise extrieure ou exploiter le terminal l'extrieur. Dconnexion de l' alimentation lors d'une transaction peut entraner des fichiers de donnes de transaction non encore stockes dans la mmoire terminal pour tre perdu. Pour se protger contre de possibles dommages causs par la foudre et les surtensions lectriques, pensez installer un protecteur de surtension. Laissez la carte puce dans le lecteur de carte jusqu' ce que la transaction est termine. Retrait prmatur de la carte d'invalider la transaction. Ne jamais utiliser de diluant, le trichlorthylne ou des solvants base de ctone - ils peuvent dtriorer les pices en plastique ou en caoutchouc. Utilisation d'une alimentation mal class peut endommager l'appareil ou provoquer sa ne fonctionne pas correctement. Avant de dpannage, assurez-vous que l'alimentation utilise pour alimenter l'unit correspond aux exigences spcifies (voir spcifications pour les caractristiques de l'alimentation ). Si non, obtenir l'alimentation nominale approprie avant de continuer avec le dpannage. N A .1 E T I A Plugging in the Stand power pack to a power source automatically powers up the Carbon 8 terminal if the unit is mounted on the stand. O E N N R I F F I D Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation. V I S I O E R Warning Setup page 25 Caution Setup Caution Maintenance V O C and Cleaning Troubleshoot ing Guidelines Caution Caution Troubleshoot ing Guidelines E N page 27 page 33 39 page 39 Papier de mauvaise qualit peut provoquer un bourrage. Pour commander
- papier de haute qualit Verifone, consultez Accessoires et documentation. CARBON 8 INSTALLATION GUIDE 45 Verifone, Inc. 1-800-Verifone www.verifone.com N A .1 V I S I O E R Carbon 8 Installation Guide Verifone Part Number DOC179-123-EN-A, Revision A.1
1 2 3 4 | User Manual Statement | Users Manual | 90.00 KiB |
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radiation Exposure Statement:
This device meets the governments requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless device employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all WiFi product marketed in US must fixed to US operation channels only. Industry Canada statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
1) 2) this device may not cause interference, and this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes:
l'appareil ne doit pas produire de brouillage, et l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. 1) 2) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter, except tested built-in radios. Cet appareil et son antenne ne doivent pas tre situs ou fonctionner en conjonction avec une autre antenne ou un autre metteur, exception faites des radios intgres qui ont t testes. The County Code Selection feature is disabled for products marketed in the US/ Canada. La fonction de slection de l'indicatif du pays est dsactive pour les produits commercialiss aux tats-Unis et au Canada. Radiation Exposure Statement:
The product comply with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available. Dclaration d'exposition aux radiations:
Le produit est conforme aux limites d'exposition pour les appareils portables RF pour les Etats-Unis et le Canada tablies pour un environnement non contrl. Le produit est sr pour un fonctionnement tel que dcrit dans ce manuel. La rduction aux expositions RF peut tre augmente si l'appareil peut tre conserv aussi loin que possible du corps de l'utilisateur ou que le dispositif est rgl sur la puissance de sortie la plus faible si une telle fonction est disponible. Caution :
1) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
2) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and 3) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate. 4) the worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in Section 6.2.2(3) shall be clearly indicated. 5) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Avertissement:
1) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont rservs uniquement pour une utilisation lintrieur afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux;
2) le gain maximal dantenne permis pour les dispositifs utilisant les bandes 5250-5350 MHz et 5470-5725 MHz doit se conformer la limite de p.i.r.e.;
3) le gain maximal dantenne permis (pour les dispositifs utilisant la bande 5725-5825 MHz) doit se conformer la limite de p.i.r.e. spcifie pour lexploitation point point et non point point, selon le cas. 4) les pires angles dinclinaison ncessaires pour rester conforme lexigence de la p.i.r.e. applicable au masque dlvation, et nonce la section 6.2.2 3), doivent tre clairement indiqus. 5) De plus, les utilisateurs devraient aussi tre aviss que les utilisateurs de radars de haute puissance sont dsigns utilisateurs principaux (c.--d., quils ont la priorit) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.
1 2 3 4 | Confidential Letter | Cover Letter(s) | 179.78 KiB |
Date: August 10, 2017 Federal Communications Commission 7435 Oakland Mills Road - Gate A Columbia, Maryland 21046 Subject: Request for Confidentiality FCC ID: B32CARBON8 To Whom It May Concern, Pursuant to the provisions of Sections 0.457 and 0.459 of Commissions rules
(47CFR0.457, 0.459), we are requesting the Commission to withhold the following attachments as confidential document from public disclosure indefinitely. Schematic Diagram Block Diagram Parts List Operational Description Software Operation Description Above mentioned document contains detailed system and equipment description are considered as proprietary information in operation of the equipment. The public disclosure of above documents might be harmful to our company and would give competitor an unfair advantage in the market. It is our understanding that all measurement test reports, FCC ID label format and correspondent during certification review process cannot be granted as confidential documents and those information will be available for public review once the grant of equipment authorization is issued. Sincerely yours, ___________________________________ Don Perkins Director, Engineering, R & D Verifone, Inc. Tel.: 916-625-1833 Fax: 916-625-1800 E-mail: Don_P3@verifone.com Verifone, Inc. | 2099 Gateway Place, Suite 600 | San Jose, CA 95110 | USA
(t) 408-232-7800 | (f) 408-232-7811 | www.verifone.com
1 2 3 4 | Declaration Letter for BT WLAN | Cover Letter(s) | 177.73 KiB |
Date: August 10, 2017 Declaration To whom it may concern, This is a WLAN/Bluetooth combination antenna with FCC ID: B32CARBON8. This WLAN/Bluetooth co-existence mechanism is to ensure that the WLAN and Bluetooth transmitters would not simultaneously operate. Therefore, WLAN and Bluetooth antenna in FCC ID: B32CARBON8 should not be considered to be able to transmit simultaneously. Though the users can use WLAN and Bluetooth simultaneously, but the real situation is that WLAN and Bluetooth are used by time sharing and no overlap Should you have any question, please have my best attention. transmission. Sincerely yours, ____________________________ Don Perkins Director, Engineering, R & D Verifone, Inc. Tel.: 916-625-1833 Fax: 916-625-1800 E-mail: Don_P3@verifone.com Verifone, Inc. | 2099 Gateway Place, Suite 600 | San Jose, CA 95110 | USA
(t) 408-232-7800 | (f) 408-232-7811 | www.verifone.com
1 2 3 4 | Declaration Letter for DFS | Cover Letter(s) | 235.16 KiB |
Date: August 10, 2017 DFS client device channel plan and software operational declaration We, Verifone, Inc., declare that the device, FCC ID: B32CARBON8, does not have Ad Hoc on non-US frequencies and/or on DFS frequencies. Also, the client software and associated drivers will not initiate any transmission on DFS frequencies without initiation by a master. This includes restriction on transmissions for beacons and support for ad-hoc peer-to-peer modes. Below is the channel / frequency plan for the device CH 11 Frequency (MHz) 2412 2417 2422 2427 2432 2437 2442 2447 2452 2457 2462 Active Active Active Active Active Active Active Active Active Active Active Scan Type 10 6 7 8 9 3 4 5 2 1 CH 60 Frequency (MHz) 5180 5190 5200 5210 5220 5240 5260 5270 5280 5290 5300 Active Active Active Active Active Active Passive Passive Passive Passive Passive Scan Type 58 38 42 44 48 52 54 56 36 40 CH 64 Frequency (MHz) 5310 5320 62 Scan Type Passive Passive CH 136 Frequency (MHz) 5500 5510 5520 5530 5540 5550 5560 5580 5660 5670 5680 Passive Passive Passive Passive Passive Passive Passive Passive Passive Passive Passive Scan Type 134 112 132 106 108 110 116 102 100 104 CH Frequency (MHz) 5700 Passive Scan Type 140 CH 165 Frequency (MHz) 5745 5755 5765 5775 5785 5795 5805 5825 Active Active Active Active Active Active Active Active Scan Type 161 155 157 159 149 151 153 Also, on DFS channels, the WLAN driver in the device operates under the control of an AP at all times, except when in ad-hoc mode, on US non-DFS channels. The device passively scans DFS frequencies until a master device is detected. The control of this functionality is not accessible to anyone under any conditions. Furthermore, the firmware is protected by special signature and CRC checksum. Signature and CRC checksum will be calculated and verified before firmware upgrade. Unauthorized modification to firmware will lead the failure of verification thus firmware upgrade is not allowed. Sincerely yours, ____________________________ Don Perkins Director, Engineering, R & D Verifone, Inc. Tel.: 916-625-1833 Fax: 916-625-1800 E-mail: Don_P3@verifone.com Verifone, Inc. | 2099 Gateway Place, Suite 600 | San Jose, CA 95110 | USA
(t) 408-232-7800 | (f) 408-232-7811 | www.verifone.com
1 2 3 4 | DoC Letter | Cover Letter(s) | 180.17 KiB |
Federal Communications Commission 7435 Oakland Mills Road - Gate A Columbia, Maryland 21046 Date: August 10, 2017 SUBJECT: FCC Application for FCC ID: B32CARBON8 To Whom It May Concern, We, Verifone, Inc., hereby attest to the fact that we will apply the Declaration of Conformity procedure to the class B computer peripheral portion of this composite The test result demonstrates compliance and is performed by an US MRA laboratory, Bureau Veritas Consumer Products Services (H.K.) Ltd., Taoyuan Feel free to contact me if you have any question. filing. Branch. Sincerely yours, Don Perkins Director, Engineering, R & D Verifone, Inc. Tel.: 916-625-1833 Fax: 916-625-1800 E-mail: Don_P3@verifone.com Verifone, Inc. | 2099 Gateway Place, Suite 600 | San Jose, CA 95110 | USA
(t) 408-232-7800 | (f) 408-232-7811 | www.verifone.com
1 2 3 4 | Power of Attorney Letter | Cover Letter(s) | 186.95 KiB |
Date: August 10, 2017 To whom it may concern:
AUTHORIZATION LETTER We, the undersigned Verifone, Inc. (Verifone) hereby authorize Ida Chen, employed by Bureau Veritas Consumer Products Services (H.K.) Ltd., Taoyuan Branch
(BV CPS), located at No. 19, Hwa Ya 2nd Rd., Wen Hwa Vil., Kwei Shan Dist., Taoyuan City 33383, Taiwan, R.O.C., to act on VeriFones behalf in communicating with the United States Federal Communications Commission (FCC) for the purpose of obtaining product verification and certification in compliance with 47 C.F.R. 15C for Model Number Carbon 8 in connection with FCC ID: B32CARBON8. Acts carried out by BV CPS on Verifones behalf in connection with such product verification and certification process (in each case, after obtaining Verifones prior written approval to take such acts) shall have the same effects as acts of Verifone. Verifone may revoke the foregoing authorization granted to BV CPS at any time at Verifones sole discretion. If you have any questions regarding the authorization, please dont hesitate to contact us. Thank you!
Sincerely yours, _____________________________ Don Perkins Director, Engineering, R & D Verifone, Inc. Tel.: 916-625-1833 Fax: 916-625-1800 E-mail: Don_P3@verifone.com Verifone, Inc. | 2099 Gateway Place, Suite 600 | San Jose, CA 95110 | USA
(t) 408-232-7800 | (f) 408-232-7811 | www.verifone.com
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2017-09-14 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | Original Equipment |
2 | 2412 ~ 2462 | DTS - Digital Transmission System | ||
3 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
4 | 13.56 ~ 13.56 | DXX - Part 15 Low Power Communication Device Transmitter |
app s | Applicant Information | |||||
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1 2 3 4 | Effective |
2017-09-14
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1 2 3 4 | Applicant's complete, legal business name |
VeriFone Inc
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1 2 3 4 | FCC Registration Number (FRN) |
0022825988
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1 2 3 4 | Physical Address |
1400 West Stanford Ranch Road Suite 200
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||||
1 2 3 4 |
Rocklin
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1 2 3 4 |
Rocklin, CA
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1 2 3 4 |
United States
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|||||
app s | TCB Information | |||||
1 2 3 4 | TCB Application Email Address |
t******@timcoengr.com
|
||||
1 2 3 4 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
1 2 3 4 |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
|||||
app s | FCC ID | |||||
1 2 3 4 | Grantee Code |
B32
|
||||
1 2 3 4 | Equipment Product Code |
CARBON8
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 4 | Name |
D**** P******
|
||||
1 2 3 4 | Title |
Director, Engineering
|
||||
1 2 3 4 | Telephone Number |
916-6********
|
||||
1 2 3 4 | Fax Number |
916-6********
|
||||
1 2 3 4 |
D******@verifone.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 4 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 4 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 4 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 4 | Equipment Class | NII - Unlicensed National Information Infrastructure TX | ||||
1 2 3 4 | DTS - Digital Transmission System | |||||
1 2 3 4 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 3 4 | DXX - Part 15 Low Power Communication Device Transmitter | |||||
1 2 3 4 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Carbon 8 | ||||
1 2 3 4 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 4 | Modular Equipment Type | Does not apply | ||||
1 2 3 4 | Purpose / Application is for | Original Equipment | ||||
1 2 3 4 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 4 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 4 | Grant Comments | Power listed is conducted. The highest reported SAR value is 0.49 W/kg. This device supports 20, 40, and 80 MHz bandwidth modes. | ||||
1 2 3 4 | Power listed is conducted. The highest reported SAR value is 0.51 W/kg. | |||||
1 2 3 4 | Power listed is conducted. The highest reported SAR value is <0.10 W/kg. | |||||
1 2 3 4 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 4 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 4 | Firm Name |
Bureau Veritas CPS (H.K.) Ltd., Taoyuan Branch
|
||||
1 2 3 4 | Name |
K******** L********
|
||||
1 2 3 4 | Telephone Number |
+886-******** Extension:
|
||||
1 2 3 4 | Fax Number |
+886-********
|
||||
1 2 3 4 |
k******@tw.bureauveritas.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15E | 38 CC | 5180 | 5240 | 0.031 | |||||||||||||||||||||||||||||||||||
1 | 2 | 15E | 38 CC | 5260 | 5320 | 0.031 | |||||||||||||||||||||||||||||||||||
1 | 3 | 15E | 38 CC | 5500 | 5700 | 0.038 | |||||||||||||||||||||||||||||||||||
1 | 4 | 15E | 38 CC | 5745 | 5825 | 0.032 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 2402 | 2480 | 0.004 | |||||||||||||||||||||||||||||||||||
2 | 2 | 15C | CC | 2412 | 2462 | 0.258 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0060000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
4 | 1 | 15C | CC | 13.56000000 | 13.56000000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC