FCC ID: B32MX870RFID Credit Card Verification System

R I F F I D E N V O C P M E T Mx800 Series Installation Guide L E T I A N N O E V E E E R T A L Part Number 23431, Revision B.2 Mx800 Series Installation Guide 2005 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFones products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com Part Number 23431, Revision B.2 CONTENTS PREFACE . 5 Intended Audience . 5 Document Organization . 5 Conventions Used in This Document . 5 Abbreviations . 6 Overview. 7 Mx800 Series . 7 Features and Benefits . 8 Factory Options . 9 Smart Card Module. 9 Ethernet Module . 9 Polarized Screen. 9 Speakers. 9 Optional Modules . 9 Contactless Reader Module . 10 Privacy Screen . 10 Applications . 10 Total Cost of Ownership. 10 Installing the Device . 13 Installing Countertop Wedge. 15 Stand Mount . 16 Installing Optional Modules . 17 Installing Smart Card Modules . 17 Installing SAM Cards Additional Steps . 18 Installing Trim Plate . 18 Connecting the Device . 19 Multiport Cable . 19 Disconnecting Multiport. 19 Connecting ECR in Tailgate Mode . 20 Connecting to a Host PC . 20 Connecting to the Ethernet LAN . 21 Connecting to USB Host or Hub . 21 Power Up with the Multiport Cable . 21 Power Up without the Multiport Cable . 22 Cleaning the Terminal . 23 Smart Card Reader . 23 Blank Display . 25 Serial Port Does Not Work . 25 MX800 SERIES INSTALLATION GUIDE 3 CHAPTER 1 Features CHAPTER 2 Installation CHAPTER 3 Maintenance CHAPTER 4 Troubleshooting CONTENTS CHAPTER 5 VeriFone Service and Support Transaction Fail to Process . 26 No Response From the Stylus . 26 Gap in Captured Signature . 26 No Response From the Touch Panel . 27 Return a Terminal for Service. 29 Accessories . 31 Optional I/O Modules . 31 Optional Accessories . 31 Cables. 31 Documentation . 33 Support Packages. 33 CHAPTER 6 Specifications Mx800 Series Terminal Specifications . 35 INDEX . A 4 MX800 SERIES INSTALLATION GUIDE PREFACE This guide is your primary source of information for setting up and installing the Mx800 Series family of terminals. Intended Audience This guide is useful for anyone installing and configuring the Mx800 Series series terminals. Basic description of the terminal features are also provided. Document Organization Conventions Used in This Document This guide is organized as follows:

Chapter 1, Features, explains the features of the Mx800 Series series terminals. Chapter 2, Installation, explains the installation procedure of the Mx800 Series series terminals. Chapter 3, Maintenance, explains how to maintain your Mx800 Series series terminals. Chapter 4, Troubleshooting, provides trouble shooting guidelines, should you encounter a problem in terminal installation configuration. Chapter 5, VeriFone Service and Support, provides information on contacting your VeriFone representative or service provider. You will also find information on how to order accessories or documentation from VeriFone. Chapter 6, Specifications, provides information on power, environment and dimensions of the hardware. Document Conventions The following table describes the conventions used:

Table 1 Convention Blue Italics Meaning Text in blue indicates terms that are cross referenced. Italic typeface indicates book titles or emphasis. ScreenText NOTE CAUTION ScreenText format is used while specifying on screen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to highlight important information. The caution symbol indicates hardware or software failure, or loss of data. MX800 SERIES INSTALLATION GUIDE 5 PREFACE Abbreviations Abbreviations The following table describes the Abbreviations used:

Table 2 Convention ECR DUKPT MRA LAN PED RFID SAM TIFF USB VGA Abbreviations Meaning Electronic Cash Register Derived Unique Key Per Transaction Merchandise Return Authorization Local Area Network PIN Entry Device Radio Frequency Identification Security Access Module Tagged Image File Format Universal Serial Bus Video Graphics Array 6 MX800 SERIES INSTALLATION GUIDE CHAPTER 1 Features NOTE E N V O C This chapter presents an overview and feature list for the Mx800 Series. The Mx800 Series terminals are designed to offer multi-lane retailers outstanding flexibility with the help of the terminals' unique modular design. The terminals support a full line of payment and value-added applications such as loyalty or pre-

paid cards. In addition, they are easy to use, secure, and highly reliablebacked by VeriFone's two decades of leadership in electronic payment. VeriFone ships variants of the Mx800 Series for different markets. Your terminal may have a different configuration. L E T I A N N O E Overview The Mx800 Series terminal offers retailers the opportunity to efficiently mix the terminals within the same store or chain of storessaving time and money on implementation, maintenance, and training. R I F F I D Share the same architecture T A L P M Upgrade modules E T Different cabling and power supplies Same mounting stands and wedges Similar footprint and look and feel E V E E R Linux Similar printed circuit boards. Many of the same IBM, NCR, or Multipay

(PP201) applications. Terminals in different locations can be equipped with different modules, as needed. Built-in upgradability protects a retailer's investment, allowing stores to adapt to changing trends. Reduces cost by simplifying implementation and maintenance. Share the same keyhole pattern for secure mounting. Offers consistency and simplifies training. Mx800 Series is operated exclusively by touch screen. Mx800 Series Mx800 Series terminals offer outstanding flexibility due to the modular design. Modules that can be added include:

Signature capture EMV smart cards MX800 SERIES INSTALLATION GUIDE 7 FEATURES Features and Benefits Ethernet/USB (Universal Serial Bus) connectivity. USB port supports devices such as an electronic cash register (ECR) or PC that uses a USB connection Contactless smart cards using radio frequency identification (RFID) based on ISO 14443 standards. The terminals support a full line of payment capabilities and feature an easy-to-

use ATM style interface to reduce clerk errors and speed checkout lanes. The Signature capture capability allows capture of virtual signatures, which are stored as tagged image file format (TIFF) files using capacitive touch technology. As the Mx800 Series terminal is operated exclusively by touch panel, VeriFone offers a signature capture stylus that uses capacitive touch screen technology. The Mx800 Series terminal is VeriFone's first 1/4 VGA payment devices. The terminals offer:

A crisp, color display and attractive, upscale appearance that appeals to many L E T I A N N O E V O C Features and Benefits Modular design that incorporates upgrade modules. A long-lasting, scratch-resistant capacitive touch screen that allows consumers to make selections with their fingertip or electronic stylus. Large display that handles signature capture, scrolling line item detail, regulatory disclosures, credit applications, and more. Smallest footprint of any VGA product on the market. E N The following are the features and benefits for Mx800 Series terminal:

Table 3 Features Optional upgradable modules Features and Benefits E R T A E V E retailers. R I F F I D L P M E T Safety glass touch panel Benefit Lets retailers economically address today's needs, while adding capabilities as desired; protects investment. Capacitive and electrostatic technologies highly effective; better response with fingertip and active stylus; scratch-resistant. Speeds up customers through lanes; allows digital storage and retrieval-lowering costs. Logically oriented for improved read rates; handles all mag-stripe cards, including driver's licenses. Accepts chip cards conforming to the latest global standards (EMV 4.0) Virtual PINpad complies with Visa regulations for improved security. High resolution (320 x 240 pixels), 1/4 VGA color display; attractive, modern, upscale, and highly readable. Signature capture capability Triple-track magnetic card reader Smart card reader/writer Visa PED-compliant PINpad 1/4 VGA display 8 MX800 SERIES INSTALLATION GUIDE Features and Benefits (Continued) FEATURES Factory Options Benefit PED-compliant privacy screen, protecting the consumer's PIN entry. Includes 3DES encryption, Master Key/Session Key and Derived Unique Key Per Transaction (DUKPT) key management; also incorporates VeriShield file authentication and tampering safeguards to minimize fraud. Streamlines processing, even on complex transactions; keeps lanes moving. Ample memory to support multiple payment and value-added applications simultaneously. Allows LAN connections for high-speed data transfer and back-end clearing, and settlement; supports connections to ECRs and PCs using USB or Ethernet. Provides connectivity for ECRs in tailgate mode using RS-485, and for peripherals such as printers and bar code scanners using RS-232. Includes output jacks for external speakers. E T I A L N N Table 3 Features Privacy screen Sophisticated security protections 32-bit microprocessor 16 MB of memory (16 MB of flash) Ethernet/USB connectivity O E RS-232/RS-485 ports R I F F I D Audio E N terminal needs. V O C V E E E R Factory Options Factory options are available for the Mx800 Series terminal depending on your Smart Card Module The smart card module fully conforms to global EMV standards, allowing consumers to use smart cards to complete the transactions under guidelines originally formulated by Europay, MasterCard, and Visa (EMV). Smart cards are increasing in popularity in many regions worldwide. They can be used for payment transactions as well as for a wide array of value-added applications such as loyalty, gift card, and pre-pay cards. L P A M T E T Ethernet Module The Ethernet module allows you to connect Ethernet-based LANs for high-speed data transfer. It has a broad range of applications which include streamlining the back-end clearing, and settlement, or to efficiently capture consumer data at the POS. Polarized Screen Polarized screen prevents a non-user from viewing the display screen information from an angle unless the user is directly in front of the display. Speakers The Mx800 Series terminal has built-in speakers for tones, prompts and music line-out port available to drive external powered speakers. MX800 SERIES INSTALLATION GUIDE 9 FEATURES Optional Modules Optional Modules The Mx800 Series terminal offers upgradable modules that can be installed in the factory or upgraded after distribution to the field. All modules can be installed easily and efficiently. Complete installation instructions are found in the Installing Optional Modules section. Contactless Reader Module The optional contactless smart card module incorporates RFID technology based on the ISO 14443 worldwide standard. The tap-and-go design conforms to AMEX and MasterCard specifications. Smart cards are read when it is placed in close proximity 1 to 3.9 in. (2.5 to 10 cm) to the reader, reducing wear and tear on card readers and cards. Contactless readers can be used to support any number of payment and value-added applications. See Installing Optional Modules for more information. Privacy Screen The Mx800 Series series terminals includes an optimal, PED-compliant privacy screen to protect the customers PIN entry. See I/O Module for installation procedures. Install VeriFone's Mx800 Series terminal privacy shield to ensure compliance with ISO 9564 standards and Visa PED requirements. R I F F I D NOTE E N V O C L E T I A N N O E V E E E R T A L P M E T 10 MX800 SERIES INSTALLATION GUIDE FEATURES Applications Figure 1 Mx870 Terminal with Privacy Shield L N E T I A E N O E R I F F I D

"The tester will verify the physical properties of the privacy screen. The privacy screen of an attended device shall provide protection as described in Appendix A, section A.1 of this document. Alternatively, the vendor may use less restrictive privacy shield criteria provided that the vendor supplies rules and guidance as to how the visual observation is to be deterred by the environment in which the PED is installed. These rules shall be binding for the organization placing the PED into the environment, e.g., the acquirer or merchant. If the vendor gives rules for an external physical privacy shield, then the vendor shall provide a demo/sample with the appropriate dimensions. The tester shall examine the information to verify the assertions of the vendor. The tester shall consider the examples included in Appendix A, section A.2, of this document when evaluating the vendor's visual observation deterrence rules. The user (acquirer or merchant) instructions provided by the vendor shall clearly state the acquirer or merchant must meet the implementation criteria or else deploy PEDs meeting the criteria defined in Appendix A, section A1."

V E N E E R NOTE V O C T A L P Applications Standard payment applications are available from VeriFone to interface with most ECR's. Applications for the two families of terminals are written using a C based programming language. These programs can be downloaded directly from an ECR, another terminal, or a development PC using the Mx800 Series terminal system modes. Terminal system mode can also be used for diagnostics, changing the password, and Master Key injection. For further information on system mode, see Chapter 4. T E M Total Cost of Ownership Mx800 Series terminal have been designed to be flexible and future proof', delivering an exceptional total cost of ownership. The modular terminals can be configured at the factory or in the field by a trained technician. The terminals can be purchased with necessary modules equipped to meet today's requirements and other capabilities can be added as and when needed. This can include modules with Ethernet and USB connectivity, signature capture, EMV 4.0 Type Approved smart card support, or contactless smart card support. MX800 SERIES INSTALLATION GUIDE 11 FEATURES Total Cost of Ownership The flexibility and versatility of the terminal allow retailers to use terminals with different capabilities in different stores or locations. It also makes it easy and economical to adapt changing needs or technology over time-for example, with modules that support next-generation scanning technologies or biometrics for check cashing-that can be installed in the future. R I F F I D E N V O C L E T I A N N O E V E E E R T A L P M E T 12 MX800 SERIES INSTALLATION GUIDE CHAPTER 2 Installation Installing the Device E N V O C This chapter describes the terminal installation procedure mainly as:

Installation instructions. Connection examples. This section presents Mx800 Series terminal installation guidelines. Unpacking the Shipping Carton L E T I A NOTE Inspect the shipping carton and contents for shipping damage (Figure 2). If the Mx800 Series series terminal or any other component appears damaged, immediately file a claim with the shipping company and notify your terminal provider. Do not use a damaged terminal. N N O E R I F F I D STYLUS AND TETHER E E R V E T A L P M E T CABLE TIE-DOWN STRAP AND SCREW SIDE MOUNTING HOLSTER Figure 2 Example of Terminal Product Components MX800 SERIES INSTALLATION GUIDE 13 INSTALLATION Installing the Device Follow these steps to unpack the carton:

1 With the shipping carton right side up, open the top and remove all items from the carton:

Cable tie-down strap and screw Stylus, tether, and mounting holster future. R I F F I D 2 Remove the protective plastic wrap from the display or other components. 3 Place the components on a table or countertop. 4 Save the shipping carton and packing material for repacking or moving in the Selecting a Location 1 Select a location for the Mx800 Series series terminal convenient for the user and merchant that offers adequate ventilation and protection. L E T I A N N O E The Mx800 Series terminal is designed for indoor use only. 2 Place the Mx800 Series terminal on a flat surface, such as a table or countertop or mount on a mounting stand supplied by VeriFone. Avoid areas with:

Excessive heat or dust Oil or moisture Devices that cause excessive voltage fluctuations or electrical noise, such V E E R as air conditioners, fans, electric motors, neon signs, or high-frequency security devices. L T A E Direct sunlight or objects that radiate heat P M E T WARNING E N V O C 3 Locate the peripheral conveniently in relation to power and ECR or LAN connections. The power pack cable is approximately 1.8 meters (6 feet) long. WARNING Do not use this product near water, including a bathtub, wash bowl, kitchen sink, or laundry tub. Do not use in a wet basement or near a swimming pool. 4 Before connecting the terminal to the power supply, complete the installation by connecting all the cables (see Connecting the Device and Power Up with the Multiport Cable). 14 MX800 SERIES INSTALLATION GUIDE Installing Countertop Wedge The countertop wedge raises the rear by 10% angle of the Mx800 Series series terminal to make easy use of the display (Figure 3). INSTALLATION Installing the Device Countertop Wedge: Rear View of the Mx800 Series terminal Figure 3 To install the countertop wedge:

1 Align the pins in the countertop wedge with the two key holes on the bottom of the Mx800 Series series terminal (Figure 4). 2 Slide the countertop wedge firmly into position. 3 Route the multiport cable through the races in the countertop wedge or through the races underneath the wedge. L E T I A E N V O C N N O E R I F F I D A L P M E T Figure 4 Installing the Countertop Wedge of Mx800 Series Series V E E E R T MX800 SERIES INSTALLATION GUIDE 15 INSTALLATION Installing the Device Stand Mount In most retail spaces, the Mx800 Series terminal is mounted on a stand mount. To stand mount the Mx800 Series series terminal:

1 Install the stand mount on the countertop in the desired lane over an appropriate hole to thread the wiring connections through. 2 Thread all wiring connections through the center of the stand mount. 3 Make all wiring connections. 4 Attach cable tie-down strap with the supplied screw. 5 Align and seat the three pins on the top plate of the stand mount platform with the three key-hole slots on the bottom of the Mx800 Series terminal (Figure 5). L E T I A N O E N R I F F I D Figure 5 E N V O C V E Aligning Mx800 Series Terminal with the Typical Mounting Plate. 6 Slide the Mx800 Series terminal down until the unit seats securely (Figure 6). E E R T A L P M E T Figure 6 Mx800 Series Terminal mounted. 16 MX800 SERIES INSTALLATION GUIDE INSTALLATION Installing Optional Modules Installing Optional Modules This section presents installation procedures for the Mx800 Series terminals optional modules. The Mx800 Series terminal model you have, may already have some of these options. Modules can be installed at the factory or in the field. NOTE The retaining screws are captive, which means they do not actually separate from their seats, but only from the mounting hole. The following are the steps required to install optional I/O modules:

1 Loosen the module retaining screw on the bottom of the Mx800 Series (Figure 7) until the old module can slide out. L N E T I A Installing Smart Card Modules V O C O E N R I F F I D E N screw. A L P M E T Figure 7 2 Slide the smart card module into place (Figure 8) and secure the retaining Removing the Old I/O Module E V E E R T Figure 8 Installing the Smart Card Module MX800 SERIES INSTALLATION GUIDE 17 INSTALLATION Installing SAM Cards Additional Steps Installing SAM Cards Additional Steps The following are the additional steps required to install SAM cards once the first two steps of installation is completed. Often merchants are issued SAM cards to run small applications, such as loyalty programs. SAM cards are only used with Mx800 Series terminal Smart Card configurations. 1 Remove the power cord and/or battery from the terminal. 2 Place the terminal upside down on a soft, clean surface to protect the lens from scratches. NOTE E N V O C Installing Trim Plate L E T I A N N 3 Remove the SAM compartment door screw and rotate the door up and back to access the SAM cardholders. 4 Remove any previously installed SAM card by sliding the card from the MSAM O E cardholder. R I F F I D 5 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted. Before inserting the SAM card, position it with the cards gold contacts facing the smart car reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the SAM card is positioned correctly. The SAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The SAM compartment door will not close properly if the SAM cards are installed incorrectly. The Mx800 Series terminal can be fitted with interchangeable trim plates to customize the appearance of the terminal. 1 Insert the trim plate by lining up the three notches of the face plate into the E E R V E 2 Firmly snap the top part of the trim plate to secure the new trim plate. T A L unit. P M E T Figure 9 Installing the trim plate. 18 MX800 SERIES INSTALLATION GUIDE INSTALLATION Connecting the Device Connecting the Device Brief descriptions of possible Mx800 Series terminal device connections and the power pack connection are provided in this section. For complete information about installing and using an optional device, refer to the user documentation supplied with that device. For a list of compatible cables for these connections, see Accessories. WARNING Before connecting the Mx800 Series terminal, ensure all units are not connected to a power source. Unplug all power packs from the wall jack. Multiport Cable The Mx800 Series terminal uses a multiport cable (Figure 10) to make most an ECR, an RS-485 LAN, or a development/host PC. connections, including connections to Ethernet LAN and USB connections are made using the Installing Optional Modules option. E T I A N N L O E R I F F I D V E E E R T A L P M E T Figure 10 Multiport Cable: Front and Rear The following are the precautions taken at the time of disconnecting the Multiport:

Improper installation or removal of the terminal connector may permanently damage the Mx800 Series. Do not force the terminal connector into place. Always make sure all of the pins are lined up in correct parallel fashion before applying light pressure to snap the terminal connector into place. Do not attempt to remove the terminal connector by pulling directly on the cable. Instead, firmly grasp the sides of the terminal connector with thumb and forefinger, then pull straight away at the same angle the connector on the terminal is facing. Disconnecting the power source during transaction processing may cause loss of transaction data. MX800 SERIES INSTALLATION GUIDE 19 E N V O C Disconnecting Multiport INSTALLATION Connecting the Device Connecting ECR in Tailgate Mode To connect an ECR to the Mx800 Series terminal (see Figure 11):

1 Insert the multiport cable into the rear of the ECR. 2 Insert the multiport cable plug into the bottom socket on the Mx800 Series terminal, as shown in Figure 11. Figure 11 Example ECR Connection To connect the Mx800 Series terminal to a development PC. See Figure 12 R I F F I D Connecting to a Host PC E N V O C L E T I A N N O E V E E E R T A L P M E T Figure 12 Host PC Connection 20 MX800 SERIES INSTALLATION GUIDE Connecting to the Ethernet LAN To connect the Mx800 Series terminal to an Ethernet LAN through the 10BaseT port, using a standard Ethernet cable, insert the LAN cable from the LAN router or hub into the 10Base-T port on the bottom of the Mx800 Series terminal. INSTALLATION Power Up with the Multiport Cable Connecting to USB Host or Hub NOTE Connecting to a USB host or hub requires a VeriFone USB cable (VPN 22982-xx). To connect to a USB host or hub:

1 Insert the modular plug on the USB cable into the USB jack. 2 Route the cable through the slots to the desired exit side. 3 Plug the other end of the USB cable into the USB host or hub. The Mx800 Series series terminal can be connected to an ECR through the USB cable. When connected through a USB cable, the Mx800 Series series terminal gets power through the USB cable and does not require the multiport cable. Power Up with the Multiport Cable This section describes how to connect the Mx800 Series terminal to a power source with the multiport cable. If connected to an ECR, the Mx800 Series terminal gets power from the ECR. L E T I A N N O E Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. R I F F I D V E 1 Make all other connections before connecting the power pack. 2 Insert the multiport cable connector into the port on the back of the Mx800 E Series terminal (see Figure 13). 3 Route the cable through the slots to the desired exit side. 4 Plug the power pack into an indoor electrical power outlet (Figure 13). L P E R T A WARNING E N V O C M E T Power Pack Connection Figure 13 If no application is installed in the terminal, the message DOWNLOAD NEEDED displays for a moment, then the main Mx800 Series terminal screen displays. An application-specific prompt displays when an application executes. MX800 SERIES INSTALLATION GUIDE 21 INSTALLATION Power Up without the Multiport Cable Power Up without the Multiport Cable NOTE This section describes connecting the Mx800 Series terminal to a power source when no multiport cable is required. If connected to an ECR using a USB cable, the Mx800 Series terminal gets power from the ECR. Use the following guidelines when Mx800 Series terminal is connected to power:

1 Make all the cable connections before connecting the power cable. 2 Insert the modular power connector either into the USB or 10Base-T port, whichever is available. 3 Plug the power pack into an indoor electrical wall outlet. L E T I A N N O E R I F F I D V E E E R T A L E N V O C P M E T 22 MX800 SERIES INSTALLATION GUIDE Maintenance Cleaning the Terminal CHAPTER 3 The Mx800 Series terminal has no user-maintainable parts. To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a VeriFone Cleaning Kit. For further details refer to 02746-01 VeriFone Cleaning Kit. L E T I A N N O E WARNING Never use thinner, trichloroethylene, or ketone-based solvents they may deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the display. Smart Card Reader Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider. R I F F I D The smart card implementation is a proprietary hardware solution that has no serviceable parts. E N V O NOTE C V E E E R T A L P M E T MX800 SERIES INSTALLATION GUIDE 23 MAINTENANCE Smart Card Reader R I F F I D E N V O C P M E T 24 MX800 SERIES INSTALLATION GUIDE L E T I A N N O E V E E E R T A L Troubleshooting CHAPTER 4 E T I A N N O E During normal, day-to-day operation of your Mx800 Series series terminal, it is possible that minor malfunctions can occur. Following are some examples of possible problems, and steps to resolve them. VeriFone follows stringent quality control standards in the manufacture of Mx800 Series terminals. Each unit that leaves the factory receives numerous tests to ensure quality and reliable operation. However, should you encounter a problem in operation, read this section for possible causes and solutions. L R I F F I D V O N NOTE Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone distributor or service provider. Service conducted by parties other than authorized VeriFone representatives may void the product warranty. The Mx800 Series terminal comes equipped with tamper-evident labels. Do not, under any circumstance, attempt to disassemble the terminal. E The troubleshooting guidelines provided in this section identify various problems and suggest appropriate corrective action(s). If you have problems operating your Mx800 Series terminal, please read through these troubleshooting examples. If the problem persists or if it is not described below, contact your local VeriFone representative for assistance. E R E V E C T A L P M E Blank Display The following are the corrective steps taken if the terminal display does not show correct or readable information:

1 Check all cable connections. 2 If the problem persists, contact your local VeriFone representative for T assistance. Serial Port Does Not Work The following are the corrective steps taken if the serial port does not work:

1 Check that the device connected to the serial port of the multiport cable of the Mx800 Series terminal has power and is functioning correctly. If possible, perform a self-test on the device. 2 The cable connecting the optional device to the Mx800 Series terminal serial port may be defective. Try a different serial cable. 3 If the problem persists, contact your local VeriFone representative for assistance. MX800 SERIES INSTALLATION GUIDE 25 TROUBLESHOOTING Transaction Fail to Process The following are the corrective steps taken if the terminal does not process the transaction:

There are several possible reasons why the terminal may not be operating correctly or processing transactions. To check the most likely causes, follow the steps below. Step 1: Check the magnetic card reader 1 Make sure you are swiping cards correctly with the Mx800 Series terminal. The Mx800 Series terminal reader, the black magnetic stripe on the card should face down. 2 Perform a test transaction using several different magnetic stripe cards to ensure the problem is not a defective card. 3 Process a transaction manually using the touch screen instead of the card reader. If the manual transaction works, the problem may be a defective card reader. Contact your VeriFone distributor or service provider. 4 If the manual transaction does not work, proceed to Step 3. L E T I A Step 2: Check the smart card reader 1 Make sure you are inserting the cards correctly with the Mx800 Series terminal smart card reader. The chip on the card should face down and inward. N N O E R I F F I D 2 Perform a test transaction using several different smart cards to ensure that the problem is not with the card. 3 Ensure any MSAM cards are correctly inserted and the cardholders are properly secured. 4 If the problem persists, contact your VeriFone distributor or service provider. V E E N V O C E E R Step 3: Check the cable connections 1 Ensure that all cables are correctly connected. If cables are connected properly:

T A L P M E T 2 Check that the cable is in working order by connecting a known good cable. If transactions process with this cable, replace the bad cable. 3 If the problem persists, contact your local VeriFone representative for No Response From the Stylus assistance. The following are the corrective steps taken if the terminal does not respond to the stylus inputs:

1 Check the documentation to ensure that the terminal supports stylus. 2 Unplug the stylus that does not respond and connect a known working stylus. 3 If the problem persists, contact your local VeriFone representative for assistance. Gap in Captured Signature The following are the corrective steps taken if there is a gap in captured signature:

1 Ensure that the stylus is pressed hard during signature capture. 26 MX800 SERIES INSTALLATION GUIDE TROUBLESHOOTING 2 If the problem persists, contact your local VeriFone representative for assistance. No Response From the Touch Panel The following are the corrective steps taken if the Touch Panel does not respond or gives an incorrect response. 1 Make sure you power off and power on. NOTE Keep your hands away from the touch panel while terminal powers up. 2 If the problem persists, contact your local VeriFone representative for E N V O C L E T I A N assistance. R I F F I D O E N E E R T A L P M E T V E MX800 SERIES INSTALLATION GUIDE 27 TROUBLESHOOTING R I F F I D E N V O C P M E T 28 MX800 SERIES INSTALLATION GUIDE L E T I A N N O E V E E E R T A L VeriFone Service and Support CHAPTER 5 For Mx800 Series terminal problems, contact your local VeriFone representative or service provider. For Mx800 Series product service and repair information:

USA VeriFone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST International Contact your VeriFone representative. L E T I A N N O E Return a Terminal for Service Before returning the Mx800 Series terminal to VeriFone, obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more Mx800 Series Series terminals for repair or replacement (U.S. customers only). For International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement. R I F F I D E N NOTE V O C WARNING Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment, other than the simple cleaning processes discussed in Chapter 3. Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply can invalidate the product warranty. T E R WARNING This terminal comes equipped with a tamper-evident label. This Tamper Warning label covers a screw hole on the case bottom and indicates if an unauthorized party has opened the terminal case. Opening the case will make the terminal inoperable and void the product warranty!

E T A L P M V E E 1 Gather the following information from the printed labels (see Figure 14) on the bottom of each Mx800 Series terminal to be returned:

Product ID, including the model and part number. Serial number (S/N xxx-xxx-xxx) 2 Within the United States, call VeriFone toll-free at 1-800-834-9133. 3 Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.7 P.M., EST. MX800 SERIES INSTALLATION GUIDE 29 VERIFONE SERVICE AND SUPPORT Return a Terminal for Service 4 Give the MRA representative the information gathered in step 1. If the list of serial numbers is long, fax the list, along with the information gathered in step 1, to the MRA department at 727-953-4172. Please address the fax clearly to the attention of the VeriFone MRA Dept. Include a telephone number where you can be reached, as well as your fax number. You will be issued MRA number(s) and the fax will be returned to you. NOTE E N V O C One MRA number must be issued for each Mx800 Series terminal returned to VeriFone, even if you are returning the same model several times. L E T I A N N O E returned. R I F F I D 5 Describe the problem(s). 6 Provide the shipping address where the repaired or replacement unit must be 7 Keep a record of the following items:

Assigned MRA number(s). VeriFone serial number assigned to the Mx800 Series terminal you are returning for service or repair (terminal serial numbers are located on the bottom of the unit (see Figure 14). Shipping documentation, such as air bill numbers used to trace the V E E E R shipment. P M E T T A L 30 MX800 SERIES INSTALLATION GUIDE VERIFONE SERVICE AND SUPPORT Accessories Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Mx800 Series terminal). NEEDS UPDATED IMAGE Figure 14 Product Information Labels Accessories Accessories for the Mx800 Series are listed below. When ordering, please refer to the part number in the left column. Optional I/O Modules TBD TBD Optional Accessories O E 22647-XX (TBD) 22648-01 (TBD) 22967-01 (TBD) 23294-01 (TBD) 23323-01 (TBD) R I F F I D E V L Trim Plate Ethernet E T I A Privacy Shield Countertop wedge Privacy shield Stylus N N O N Cables XX in part numbers indicates different cable lengths, as follows:

Length Feet 1.2 3.3 6.6 9.8 16.4 Length Metric 0.36 m 1.0 m 2.0 m 3.0 m 5.0 m V E XX =

00 01 02 03 05 E R E C T A L P M E T MX800 SERIES INSTALLATION GUIDE 31 VERIFONE SERVICE AND SUPPORT Accessories Mx800 Series Terminal Cables Table 4 Multiport Cable Part Number TBD TBD TBD TBD Description Red Green Blue Black Mini-DIN Style Multiport Cables Table 5 E N NOTE V C O L N E T I A 1 6/8-pin mini-DIN serial port and 2 ECR tailgates; flying lead to connect to ECR 2 serial port; 1 ECR port 2 serial ports; flying lead to connect to ECR 1 serial port and 1 5-pin LAN port; flying lead to connect to ECR 2 serial ports; RJ11 flying lead to connect to LAN 3 serial ports; no flying lead 3 serial ports; D89F serial port flying lead to connect to PC N O E 13984-XX 17820-XX 17881-XX 17882-XX 17883-XX 17884-XX 17885-XX R I F F I D Use standard Ethernet cables (MOD8-MOD8) to complete the 10Base-T connection. V E E E R T A L Additional Cables 00124-03 05602-00 E T P M Telco cable; Mx800 Series to RJ11 phone jack RJ45-DB9; Mx800 Series to PC AT 07042-XX RJ45-RJ11; Mx800 Series to PINPad 22089-XX RJ45-SDL8; Mx800 Series to IBM ECR 46xx (port 5A) 22090-XX RJ45-SDL4; Mx800 Series to IBM 46xx ECR (SDL4 port) 22091-XX RJ45-8-pin Mini DIN; Mx800 Series to printer 250, 900, or 355 22092-XX RJ45-RJ45; Mx800 Series to VeriFone terminal 22093-XX RJ45-SDL8; Mx800 Series to IBM ECR 46xx (port 5B) 22172-XX RJ45-SDL8; Mx800 Series to IBM ECR keyboard (SDL8 port) 22982-XX Mx800 Series USB to PC USB 32 MX800 SERIES INSTALLATION GUIDE VERIFONE SERVICE AND SUPPORT Accessories Documentation When ordering, please refer to the part number in the left column. 22934 Omni 7000MPD Quick Installation Guide 22936 Omni 7000MPD Signature Capture/Touch Screen Module Quick Installation Guide 23255 Omni 7100MPD Quick Installation Guide 23432 Omni 7xxx Series Programmers Guide 23433 Omni 7xxx Series Reference Manual 23434 Omni 7xxx Series I/O Module Quick Installation Guide Support Packages When ordering, please refer to the part number in the left column. P006-277-xx-MK Mx800 Series Programmers Support Package Kit P006-278-xx-MK Mx800 Series Programmers Support Package Kit L E T I A N N O E R I F F I D E N V O C P M E T V E E E R T A L MX800 SERIES INSTALLATION GUIDE 33 VERIFONE SERVICE AND SUPPORT Accessories R I F F I D E N V O C P M E T 34 MX800 SERIES INSTALLATION GUIDE L E T I A N N O E V E E E R T A L Specifications Mx800 Series Terminal Specifications V O C CHAPTER 6 Table 6 Mx800 Series Terminal Specifications Power Peripheral power requirements: DC power pack: 12 V DC at Environmental Dimensions R I F F I D Weight E N L E T I A 1.0 A N N O E Power pack requirements:120 V AC at 60 Hz (U.S.) Operating temperature: 0 to 40 C (32 to 104 F) Storage temperature: 18 to + 66 C (0 to 150 F) Humidity: 15% to 95% relative humidity; no condensation Base Unit Height: 153 mm (6.0 inches) Width: 192 mm (7.5 inches) Depth: 52 mm (2 inches) Terminal weight: 0.71 kg (1.56 lb) V E E E R Shipping weight: 1.08 kg (2.38 lb); includes terminal, cable tie down strap and screw, and quick installation guide. T A L P M E T MX800 SERIES INSTALLATION GUIDE 35 SPECIFICATIONS Mx800 Series Terminal Specifications R I F F I D E N V O C P M E T 36 MX800 SERIES INSTALLATION GUIDE L E T I A N N O E V E E E R T A L INDEX I installation unpacking 13 cleaning the terminal 23 returning a terminal for repair or replacement 29 smart card reader 23 O E R I F F I D L P M E T Optional 31 Optional I/O Modules 31 A Accessories Applications 10 C connecting ECR in Tailgate mode 20 Ethernet LAN Ethernet LAN 21 Host PC 20 hub 21 multiport cable multiport cable 19 USB host 21 E N V O D disconnecting C multiport cable multiport cable 19 troubleshooting 25 display E ECR Tailgate mode 20 Ethernet 9 F Factory Options 9 factory options ethernet/USB module 9 polarized screen 9 smart card module 9 speakers 9 Features 7 Mx800 Series 7 Spectrum Mx800 Series 8 installing countertop wedge 15 optional modules 17 SAM cards 18 selecting a location 14 smart card modules 17 stand mount 16 trim plate 18 E T I A L M maintenance 23 N N V E multiport cable power up 22 Mx800 Series E features and benefits 8 maintenance 23 overview 7 E R T A O Optional Accessories Cables 31 Optional Modules 9 Contactless Reader Module 10 optional modules 10 privacy shield 10 signature capture 10 smart card 17 S SAM cards additional steps 18 service Service and Support 29 Specifications returning a terminal for repair or replacement 29 MX800 SERIES INSTALLATION GUIDE A INDEX Omni 7000 MPD 35 Support Packages 33 T terminal repair 29 replacement 29 service and support 29 troubleshooting 25 Total Cost of Ownership 10 troubleshooting 25 display 25 serial port connection 25 terminal transactions 26 E N V O C R I F F I D P M E T B MX800 SERIES INSTALLATION GUIDE L E T I A N N O E V E E E R T A L R I F F I D E N V O C P M E T INDEX L E T I A N N O E V E E E R T A L MX800 SERIES INSTALLATION GUIDE C VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA. 1-800-VeriFone www.verifone.com Mx800 Series Installation Guide Part Number 23431, Revision B.2

Mx870 Certifications and Regulations FCC Compliance The following product has been tested and certified as compliant with the regulations and guidelines detailed below:

Manufacturer: VeriFone, Inc. Brand, Model: Mx870 Part 15 of FCC Rules This equipment complies with the limits for a Class B digital device as specified in Part 15 of FCC Rules which provide reasonable protection against harmful interference in a residential area. This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. In the unlikely event that there is interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult with the dealer or ask an experienced radio/TV technician for help. Any changes or modifications to this equipment not expressly approved by VeriFone could void the users authority to operate this equipment. 2099 Gateway Place, Suite 600 San Jose CA 95110 Tel: 800 VeriFone (837-4366) www.verifone.com Electrical Optional Power Pack Before you connect the optional power pack to an electrical outlet, check that the cable is disconnected from the Mx870. or When connecting the Mx870 to the optional power pack, always connect the plug of the power pack to an electrical wall outlet first. Then connect the cable to the Mx870. The power pack is rated as follows:

Input Voltage: 120 V AC, 60 Hz Output Voltage: 24 V DC, 1 A AC Adapter The optional AC adapter is designed to ensure your personal safety and to be compatible with this equipment. Please follow these guidelines:

Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet.

Allow adequate ventilation around the adapter. Avoid locations with restricted airflow.

Connect the adapter to a proper power source. The voltage and grounding requirements are found on the product case and/or packaging.

Do not use the adapter if the cord becomes damaged.

Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture. Separate Power Sources Some peripherals require a separate power source. Before connecting a check reader or similar device, remove the power cable connector from the terminals power port. Peripherals Before connecting any peripheral device, turn off power to the terminal and check that the power cable connector is removed from the terminals power port. Turn on power only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, please refer to the user documentation supplied with those devices. Disconnecting Power Disconnecting cable and/or power during a transaction may cause transaction data files to be lost. Location Electrical Considerations CAUTION: Due to risk of electrical shock or Mx870 damage, do not use the Mx870 near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors). Equipment Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply may void the product warranty. Location Environmental Considerations Do not plug the optional power pack into an outdoor outlet or operate the Mx870 outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your warranty. Do not use the Mx870 where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the Mx870 away from direct sunlight and anything that radiates heat, such as a stove or a motor. Mx870 Certifications and Regulations VeriFone Part Number: 23750 Revision 01 c 2005 VeriFone, Inc. All rights reserved.

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