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Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
1) 2) this device may not cause interference, and this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes:
l'appareil ne doit pas produire de brouillage, et l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. 1) 2) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter, except tested built-in radios. Cet appareil et son antenne ne doivent pas tre situs ou fonctionner en conjonction avec une autre antenne ou un autre metteur, exception faites des radios intgres qui ont t testes. The County Code Selection feature is disabled for products marketed in the US/ Canada. La fonction de slection de l'indicatif du pays est dsactive pour les produits commercialiss aux tats-Unis et au Canada.
1 | Users Manual | Users Manual | 843.76 KiB |
e285 Installation Guide T F N A .5 A V I S I O R R E D Verifone Part Number DOC087-513-EN-A, Revision A.5 e285 Installation Guide 2018 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty:
For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. T F N A .5 A V I S I O R R E D Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC087-513-EN-A, Revision A.5 CONTENTS PREFACE. 5 Audience. 5 Organization . 5 Related Documentation . 5 Conventions and Acronyms . 6 D T F N A .5 A V I S I O R CHAPTER 1 Device Overview Features and Benefits . 8 Triple Radio Performance . 8 Modern Application Environment . 8 Accepts All Forms of Payment On-the-Go . 8 Exceptional Ease of Use. 8 Performance and Durability . 8 Security . 8 Connectivity . 9 R E CHAPTER 2 Device Setup Usage Guidelines . 12 Environmental Factors . 12 Personal Security Considerations. 12 Electrical Considerations . 12 Unpacking the Shipping Carton . 12 Examining Device Features . 13 Front Panel . 13 Removing the Battery Cover . 14 Installing micro SIM and/or SAM Cards . 14 Initial Battery Charging . 14 Starting Up and Shutting Down . 14 Using the Battery . 15 Battery Life . 16 Charging the Battery . 16 Charging via the Power Pack . 16 Charging with the Folio . 17 Connecting to a Computer . 17 Conducting Wireless Transactions . 18 Using the Smart Card Reader . 18 Using the Magnetic Card Reader . 18 Using the CTLS Reader . 19 CHAPTER 3 Specifications Unit Power Requirement . 21 Temperature . 21 External Dimensions. 21 Weight . 21 Memory. 21 Magnetic Stripe Card . 21 E285 INSTALLATION GUIDE 3 SAM Card Reader . 21 Communication. 21 Display . 21 SD Memory. 21 Surface Cleaning . 23 Terminal Contacts . 23 Magnetic Card Reader . 23 Smart Card Reader . 23 Additional Safety Information . 24 T F N A .5 Returning a Device for Service. 25 Accessories and Documentation . 26 Accessories. 26 Documentation . 26 Device Does Not Start . 27 Device Display Does Not Show Correct/Readable Info . 27 Battery Does Not Charge . 28 Blank Display . 28 Keypad Does Not Respond . 28 Transactions Fail To Process . 29 A V I S I O R R E e285 Caution and Warning Messages . 31 CONTENTS CHAPTER 4 Maintenance and Cleaning CHAPTER 5 Verifone Service and Support CHAPTER 6 Troubleshooting Guidelines APPENDIX A Caution and Warning Messages D 4 E285 INSTALLATION GUIDE D Related Documentation This guide is your primary source of information for setting up the e285. PREFACE Audience This guide is useful for anyone installing an e285 device. Basic descriptions of the device features are also provided. Organization This guide is organized as follows:
T F N A .5 Chapter 1, Device Overview. Provides an overview of the e285. Chapter 2, Device Setup. Explains how to set up the e285 device. It tells you how to select a location, establish power connection, and install the SIM/SAM card. Chapter 3, Specifications. Discusses power requirements and dimensions of the e285. Chapter 4, Maintenance and Cleaning. Explains how to maintain your e285. Chapter 5, Verifone Service and Support. Provides information on how to contact your local Verifone representative or service provider, and information on how to order accessories or documentation from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in device installation. A V I S I O R To learn more about the e285, refer to the following set of documents:
E R e285 Certifications and Regulations Sheet VPN DOC087-511-EN-x e285 Quick Installation Guide VPN DOC087-512-EN-x E285 INSTALLATION GUIDE 5 PREFACE Conventions and Acronyms Conventions and Acronyms D 6 E285 INSTALLATION GUIDE This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Blue Example See Conventions and Acronyms. Document Conventions Text in blue indicates terms that are cross referenced. Italic typeface indicates book titles or emphasis. The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to highlight important information. T F N A .5 The caution symbol indicates possible hardware or software failure, or loss of data. The lightning symbol is used as a warning when bodily injury might occur. A V I S I O You must install a roll of thermal-
sensitive paper in the printer. http://www.verifone.com RS-232-type devices do not work with the PIN pad port. The device is not waterproof or dustproof, and is intended for indoor use only. Due to risk of shock do not use the device near water. Italics Courier NOTE CAUTION WARNING E R R Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym AC ARM EMV LCD LED NFC MRA MSAM PCI PED PIN SIM USB VPN Definitions Alternating Current Acorn RISC Machine Europay MasterCard and VISA Liquid Crystal Display Light Emitting Diode Near Field Communication Merchandise Return Authorization Micromodule-Size Security Access Module Payment Card Industry PIN Entry Device Personal Identification Number Subscriber Identity Module Universal Serial Bus Verifone Part Number Device Overview CHAPTER 1 This chapter provides a brief description of the e285 device. The e285 is as a standalone, wireless handheld payment device, making it easy to process a transaction anywhere. It provides mobile payment capabilities via 3G connectivity. The e285 is also a powerful 3G/Bluetooth/Wi-Fi solution featuring advanced communications for fewer dropped transactions so merchants can accept payments securely, extending their point of sale opportunities. The e285s capacitive-touch with physical keypad design makes it easily pocketable while still accepting all payment methods - MSR, PSCR, Contactless and wallets. The easy to read color touch screen is capable of signature capture and is fully supported by Verifones developer toolkits that provide everything needed to transform ideas into applications. T F N A .5 A V I S I O R R E D Figure 1 The e285 Unit Key Features 300 MHz A9 processor delivers power and usability in a convenient hand-over design. Multi-application operating environment. Offers unsurpassed performance on EMV smart card transactions. Security architecture exceeds specifications for PCI-PED and sophisticated file authentication. Advanced memory architecture to meet tomorrows needs. Multiple connectivity and contactless options. 32-bit processing and multi-tasking capabilities. Drop-resistant design minimizes breakage. E285 INSTALLATION GUIDE 7 DEVICE OVERVIEW Features and Benefits Features and Benefits The e285 provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, and contactless/NFC support. Triple Radio Performance The dynamic combination of Bluetooth chip, Wi-Fi and powerful 3G radio delivers fast, wireless payment convenience, fewer dropped transactions and flexible point-of-sale options. Modern Application Environment Accepts All Forms of Payment On-the-
Go Reliable operating system and powerful tools to create richer customer Common Engage software architecture enables faster and more cost effective experiences. application development. Accommodates all payment types - Magstrip, EMV, Contactless/NFC, and mobile wallets along with a 2.8-inch color touch screen capable of signature capture. Exceptional Ease of Use The lightweight, compact, stylish, and ergonomic balance allows convenient device hand-off to the consumer for PIN entry or other input. Horizontal magnetic stripe card reader for optimal card swiping and reading. The e285 size is easily able to be dropped in most pockets. T F N A .5 Performance and Durability Powerful 300 MHz A9 processing completes transactions quickly. High-capacity lithium-ion battery pack (3.8 V / 1800mAh with Maxell E A V I S I O R R ICP425262AHR battery cell) that easily supports a full 12-hour business day on a single charge. The USB-C port allows for convenient product charging as well as connection to Android, iOS, and Windows devices. D Rounded corners to minimize breakage and drop-resistant to 3 feet on concrete surfaces. 256MB Flash, 128MB DDR of memory Security PCI PED 5.x approved for debit and other PIN-based transactions Tamper-resistant construction, SSL protocols Direct key injection using industry standard HSMs VeriShield Retain VeriShield Remote Key Verifone Secure Data VeriShield Total Protect MasterCard TQM IPP8 functionality plus multiple DUKPT engines 8 E285 INSTALLATION GUIDE DEVICE OVERVIEW Features and Benefits EMV L1 and L2 ISO7816-3, ISO7816-10, and EMV 4.3 standards Connectivity USB host/ device port Support UART0 software debug (TXD0, RXD0). USB2.0 high speed Support 5V/200mA for external USB peripherals USB host or device is configured by SW Communication port for smart device on charge stand (Android, Windows, or Type C USB connector at bottom Bluetooth (wireless communication) Bluetooth 4.1 + EDR compliant Support Eddystone + iBeacon RF transmitter output power Class 1 RF receiver GFSK typical -90dBm, /4 PSK typical -90dBm, 8DPSK typical -
T F N A .5 iDevice) R R 83dBm E A V I S I O D UART3 interface for SOC communicates to BT WiFi (wireless communication) Support 802.11b/g/n connectivity for communicating with WiFi AP Single band support (2.4GHz only, no support for 5GHz) BCM43455 module SDIO for host interface 3G (wireless communication) Gemalto EHS6 GPRS/GSM Class 10 UMTS/HSPA DL 7.2Mbps, UL 5.7Mbps Host interface USB Use RING0 for all wake events (new FW update from Gemalto) E285 INSTALLATION GUIDE 9 DEVICE OVERVIEW Features and Benefits T F N A .5 A V I S I O R R E D 10 E285 INSTALLATION GUIDE CHAPTER 2 Device Setup D Usage Guidelines Installing micro SIM and/or SAM Cards This chapter describes the device setup procedure. You will learn about:
Usage Guidelines Unpacking the Shipping Carton Device Features Removing the Battery Cover Using the Battery Connecting to a Computer Conducting Wireless Transactions Using the Smart Card Reader Using the Magnetic Card Reader Using the CTLS Reader T F N A .5 A V I S I O R Follow these guidelines when using your e285. E R Environmental Factors Select a flat support surface, such as a countertop or table, to keep the device safe in between uses. Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor. Do not use the device outdoors. CAUTION The device is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. E285 INSTALLATION GUIDE 11 DEVICE SETUP Unpacking the Shipping Carton Personal Security Considerations Electrical Considerations Unpacking the Shipping Carton D The e285 is a handover device. Always exercise extreme caution when conducting transactions especially during PIN entry. Hand the e285 directly to the cardholder for PIN entry. Encourage the cardholder to hold the e285 close to avoid others from seeing the information entered. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the device near water or in moist conditions. Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The e285 is a secure product and any tampering may cause the device to cease to function properly. 1 Remove and inspect the following items:
T F N A .5 2 Remove all plastic wrapping from the unit and other components. 3 Remove the clear protective film from the unit. E A V I S I O e285 unit USB-C cable R R CAUTION Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. 4 Save the shipping carton and packing material for future repacking or moving the device. NOTE Charge the e285 device for eight hours before initial use. 12 E285 INSTALLATION GUIDE Device Features Before you continue the installation process, familiarize yourself with the features of the e285. (See Figure 2) Front Panel The front panel includes the following features:
DEVICE SETUP Device Features D MAGNETIC STRIPE READER LCD DISPLAY KEYPAD SMART CARD READER T F N A .5 A V I S I O R R E e285 Device Features (Front Panel) Figure 2 A colored capacitive-touch LCD Display Two types of keys:
a telephone style keypad (keypads may vary in style). b three color-coded function keys below the keypad (from top to bottom:
CANCEL, CLEAR, ENTER). A smart card reader built into the bottom of the device to process smart card transactions. For directions on how to use a smart card, see Using the Smart Card Reader. A magnetic card reader, built into the top part of the device for performing debit or credit card transactions. Swipe the card with the magnetic stripe facing down, away from the display. For directions on how to use a magnetic card, see Using the Magnetic Card Reader. A Power LED located on the left side that acts as power/charging indicators. A CTLS functionality for contactless payments. For directions on how to conduct contactless transactions, see Using the CTLS Reader. A micro SIM compartment, built into the bottom of the device inside the back compartment (SIM on 3G version only). A micro SAM compartment, built into the bottom of the device inside the back compartment. E285 INSTALLATION GUIDE 13 DEVICE SETUP Removing the Battery Cover Removing the Battery Cover Installing micro SIM and/or SAM Cards CAUTION D Initial Battery Charging Starting Up and Shutting Down T F N A .5 Remove the battery cover to access the battery as well as the micro SIM and micro SAM slots. 1 Turn off the device. 2 Place the device upside down on a soft, clean surface to protect the screen from scratches. 3 If installed, loosen the retaining screw. 4 Slide the battery cover down, away from the magnetic card reader. The e285 device supports the installation of a GSM SIM (Subscriber Identity Module) and/or SAM (Security Access Module). Use the following procedures to install a SIM and/or SAM card. A V I S I O R R E Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. 1 Follow the steps in Removing the Battery Cover 2 Insert the SIM and/or SAM card with the gold contacts facing down. 3 Reinstall the battery cover back and if it was previously installed, reinstall and tighten the retaining screw. After unpacking your e285 device, connect the power pack to the unit for eight hours or until fully charged. The battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. The e285 device starts up differently depending on how it is powered. The device starts up automatically when the e285 is connected to a non-
battery power source, regardless of the battery charge state. To manually power up, hold the green key down for about 4 seconds until the device displays the startup screen. NOTE The 4-second power-up delay prevents device startup if the green key is accidentally held down. The time required to hold the green key down to power up the device is configurable. The device lights up once the power is on. NOTE The Verifone copyright screen starts and displays a unique copyright screen.If the terminal comes pre-loaded with an application, this starts after the initial Verifone copyright screen and usually displays its own copyright screen. 14 E285 INSTALLATION GUIDE DEVICE SETUP Using the Battery To manually shutdown, hold the red key down for about 4 seconds until the device screen stays blank. The e285 device will only operate when the battery is installed unless connected to AC power, for example, in a stand. The e285 device uses a single cell Li-ion battery which features:
The battery has a safety circuit that:
Prevents cell damage from overcharge, over-discharge, or overheating. Activates when the battery is left in an unused device for extended periods. The battery provides power to the security circuit when the e285 device has no external power source. Li-ion batteries are not affected by shallow charging. Follow these best practices for best function:
Conserve battery power by turning the e285 device off when not in use. Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish battery capacity. A V I S I O Recharge the battery by connecting the USB-C end of the power pack to the device and plugging the other end of the power pack into a wall outlet. R R E T F N A .5 NOTE Using the Battery D NOTE The e285 device automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state. The e285 device has a simple two-color LED with two energized states:
solid amber: charging solid white: charging complete Battery Life Charging and discharging the e285 battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Documentation for ordering information). WARNING Do not dispose batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose Li-ion batteries in municipal waste sites. E285 INSTALLATION GUIDE 15 DEVICE SETUP Using the Battery Charging the Battery CAUTION WARNING Charging via the Power Pack TIP D Charging with the Folio After installing the battery, the e285 device can be connected to the optional power pack or charged with a wireless charger,. Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Do not plug the power pack into an outdoor outlet or operate the device outdoors. During a transaction, disconnecting the power by removing the battery or unplugging the device from a wall power while at very low battery charge may cause transaction data files not yet stored in the device memory to be lost. Verifone offers the optional power supply (VPN PWR087-300-01-A) to connect the device directly to a power outlet and to charge the battery. 1 Insert the USB-C plug into the USB-C port of the e285 device. 2 Plug the AC power pack into a wall outlet or powered surge protector. T F N A .5 To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. A V I S I O R R E Verifone also offers wireless charging accessories (VPN TBD) that can be connect to the optional power supply (VPN PWR087-300-01-A) to charge the e285 device when fitted with the Folio accessory. 1 Insert the USB-C plug into the USB-C port of the wireless charging accessory. 2 Plug the AC power pack into a wall outlet or powered surge protector. 3 Set the rear cover of the Folio-equipped e285 device against the front face of the wireless charger. NOTE When the e285 device is fitted with the Folio accessory, the Folio has inductive charging that allows charging from any Qi charger. Verifone provides specific accessories, as well (see Accessories and Documentation for ordering information). Upon startup, the e285 device loads its application, displays the Verifone copyright screen, and shows a unique copyright screen. NOTE If there is no available application in the device, DOWNLOAD NEEDED appears on screen after the initial Verifone copyright screen. 16 E285 INSTALLATION GUIDE DEVICE SETUP Connecting to a Computer Connecting to a Computer Connect the e285 device to a PC or laptop to download applications. 1 Insert the USB-C plug into the USB-C port of the e285 2 Connect the other end of the USB-C plug into the host computers USB port. Conducting Wireless Transactions To conduct a wireless transaction:
Ensure the device is in an optimal position for transmitting. Follow the on-screen instructions provided with your application. Using the Smart Card Reader D The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. 1 Position the smart card with the contacts facing upward (see illustration 2 Insert the card into the reader slot in a smooth, continuous motion until it seats 3 Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction. T F N A .5 A V I S I O below). firmly. R R E Figure 3 Inserting a Smart Card E285 INSTALLATION GUIDE 17 DEVICE SETUP Using the Magnetic Card Reader Using the Magnetic Card Reader Use the magnetic stripe reader to perform credit and debit card transactions. 1 Position the card with the magnetic stripe facing backwards. 2 To ensure a proper read of the magnetic swipe card, insert the magnetic card from the top of the device, as shown in the illustration below. T F N A .5 Figure 4 3 Swipe the card through the magnetic card reader. Using Magnetic Stripe Card The e285 supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD. A V I S I O R R E Using the CTLS Reader D Using Accessories Figure 5 Using the CTLS Reader Verifone makes multiple accessories available:
Optional power supply (VPN PWR087-300-01-A) Folio with with inductive Qi charging (VPN TBD) Charging Cradles for Bulk Charger (VPN TBD) Bulk Charger (VPN TBD) See Accessories and Documentation for ordering information. 18 E285 INSTALLATION GUIDE Specifications CHAPTER 3 This chapter discusses power requirements, dimensions, and other specifications of the e285 device. Unit Power Requirement Input power rating: 5 V Charging via USB-C to computer system or Verifone-certified power adapter DC, 1 A T F N A .5 Temperature Operating Environment: 0C to +50 C (32 F to 122 F) Non-Operating Environment: -20 C to +60C (- 4 F to 140F) Relative humidity: 5% to 90% RH non-condensing A V I S I O D External Dimensions Length: 138 mm Width: 68 mm Height: 17.6 mm Weight 186 grams E Memory 256 MB Flash, 128MB DDR R R Magnetic Stripe Card Triple-track Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS SAM Card Reader Non-sliding Card conserving plated landing contacts SC voltage 1.8V, 3.0V, 5.0V Communication BT, WiFi, and 3G Options Display 2.8" Color Touch (320 X 240) SD Memory NAND Flash: 2 Gbit with 8-bit bus width LPDDR2 SDRAM memory: 1 Gbit with 32-bit bus width E285 INSTALLATION GUIDE 21 SPECIFICATIONS SD Memory T F N A .5 A V I S I O R R E D 22 E285 INSTALLATION GUIDE Maintenance and Cleaning The e285 device has no user-maintainable parts. It can, however, be cleaned. CHAPTER 4 Surface Cleaning CAUTION Terminal Contacts CAUTION D Magnetic Card Reader To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. T F N A .5 A V I S I O R R E Never use thinner, trichloroethylene, or ketone-based solvents they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display. Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the e285 battery stay clean and unbent. Avoid touching the contacts of the e285 battery. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts Dirt accumulation can lead to MSR reading problems unless you clean the magnetic stripe reader (MSR) on a regular basis (daily to once a week, depending on usage). Clean the MSR using commercially available card reader cleaning cards, or using Verifones recommended MSR-cleaning card (PN 02746-02). NOTE If using a commercially available cleaning card, use ONLY an approved MSR cleaning card made specifically for POS MSR terminals or Petroleum MSR card readers. Smart Card Reader Do not attempt to clean the Smart Card Reader (SCR). Doing so may void any warranty. For smart card reader service, contact your Verifone distributor or service provider. CAUTION If you find foreign objects in the SCR, send your terminal to a Verifone authorized repair center. Do not use Verifones recommended MSR-cleaning card (PN 02746-02) or commercially available card reader cleaning cards with the SCR. E285 INSTALLATION GUIDE 23 MAINTENANCE AND CLEANING Additional Safety Information Additional Safety Information WARNING The following is additional information for your safety in using this device. Potentially Explosive Environments When using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device. T F N A .5 A V I S I O R R E D 24 E285 INSTALLATION GUIDE Verifone Service and Support CHAPTER 5 For e285 problems, contact your local Verifone representative or service provider. For e285 product service and repair information:
USA Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 International Contact your Verifone representative P.M., Eastern time Returning a Device for Service Before returning a e285, you must obtain an MRA number. The following procedure describes how to return one or more devices for repair or replacement
(U.S. customers only). NOTE Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories. T F N A .5 A V I S I O R R E D 1 Get the following information from the printed labels at the back of each e285 to be returned:
Product ID, including the model and part number. For example, e285 and M087-XXX-XXX-XXX. Serial number (S/N nnn-nnn-nnn) 2 Obtain the MRA number(s) by completing one of the following:
a Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.8 P.M., Eastern Time. Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.). b Address a fax to Verifone MRA Dept. with the model and part number(s) Include a telephone number where you can be reached and your fax number. c Complete the Inquiry Contact Form at http://www.verifone.com/
aboutus/contact/contact_form.cfm. E285 INSTALLATION GUIDE 25 VERIFONE SERVICE AND SUPPORT Accessories and Documentation Address the Subject box with to Verifone MRA Dept. Reference the model and part number in the Note box. NOTE One MRA number must be issued for each e285 you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items:
Assigned MRA number(s). Verifone serial number assigned to the e285 you are returning for service or repair (device serial numbers are located at the back of the unit. Shipping documentation, such as air bill numbers used to trace the Model(s) returned (model numbers are located on the Verifone label at the T F N A .5 A V I S I O shipment. back of the e285). R Verifone produces the following accessories and documentation for the e285. When ordering, please take note of the part number. Verifone online store at www.store.verifone.com USA Verifone Customer Development Center, 800-Verifone (837-4366), E R Monday - Friday, 7 A.M. - 8 International Contact your Verifone representative P.M., Eastern time D Accessories and Documentation Accessories Verifone Certified Power Adapter Verifone Cleaning Kit PWR087-300-01-A 02746-02-GRU Verifone Folio with with inductive Qi charging Verifone Charging Cradles for Bulk Charger Verifone Bulk Charger VPN TBD VPN TBD VPN TBD Documentation e285 Certifications and Regulations Sheet VPN DOC087-511-EN-x e285 Quick Installation Guide VPN DOC087-512-EN-x 26 E285 INSTALLATION GUIDE Troubleshooting Guidelines CHAPTER 6 T F N A .5 The troubleshooting guidelines provided in the following section are included to help you install and configure your e285 successfully. Typical examples of malfunction you may encounter while operating your e285 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance. A V I S I O R D NOTE The e285 comes equipped with tamper-evident labels. The e285 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION R E Use only a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified at the bottom of the device. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Device Does Not Start Ensure that the battery charge state is not below the critically low level. Replace or recharge the battery. Check if the battery is properly inserted. Ensure that you pressed the green ENTER/ON key for approximately four seconds, until the unit lights up. Device Display Does Not Show Correct/
Readable Info Replace or recharge the battery. Connect the e285 into a known-good power supply (if available) to see if this clears the problem. If the problem persists, contact your local Verifone representative for assistance. E285 INSTALLATION GUIDE 27 TROUBLESHOOTING GUIDELINES Battery Does Not Charge Battery Does Not Charge The e285 battery must initially receive a full charge to ensure proper operation. NOTE Allow the e285 device to remain connected to the power pack or Qi charger for eight hours to ensure the battery receives a full charge. Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery the coin cell battery provides power to the security circuit. D Uninstalling the battery and unplugging the device power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained. Conserve battery power by turning the e285 device off when not in use. Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching USB end of the power pack to the device and plugging the other end of the power pack into a wall outlet. The e285 device automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must recharge a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state. A V I S I O R T F N A .5 E R information:
Blank Display When the e285 device display screen does not show correct or clearly readable The battery pack may not be connected properly. Remove and reinstall the battery pack. Check device power connection. Remove and reapply power to the device. If the problem persists, contact your local Verifone service provider. Keypad Does Not Respond If the keypad does not respond properly:
Check the device display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. If the problem persists, contact your local Verifone representative. 28 E285 INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly. With the e285 card reader, the black magnetic stripe on the card should face down and outward, away from the keypad (see Figure 4). Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. Contact your Verifone distributor or service provider. If the manual transaction does not work, proceed to Check the Signal Strength. Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly and that the card is not removed T F N A .5 Ensure the SIM card is properly inserted (see Installing micro SIM and/or SAM A V I S I O prematurely. E Cards). Contact your Verifone distributor or service provider. If the manual transaction does not work, proceed to Check the Signal Strength. R R D Check the Signal Strength On-screen signal-strength indicator displays at least one bar to indicate connectivity to radio network. Ensure that the radio has been activated by your service provider. E285 INSTALLATION GUIDE 29 TROUBLESHOOTING GUIDELINES Transactions Fail To Process T F N A .5 A V I S I O R R E D 30 E285 INSTALLATION GUIDE Table 3 Notice Caution Warning Setup Setup D Caution Setup Caution Setup Caution and Warning Messages APPENDIX A e285 Caution and Warning Messages Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations. Caution and Warning Messages Chapter Page page 12 page 13 page 15 page 17 T F N A .5 R E R English Text A V I S I O The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. French Text Le terminal est pas tanche ou la poussire, et est destin une utilisation en intrieur. Tout dommage l'unit de l'exposition la pluie ou la poussire peut annuler la garantie. Ne pas utiliser une unit qui a t altr ou endommag. Cet appareil est quip d' tiquettes inviolables. Si une tiquette ou d'un composant semble endommag, avertissez immdiatement la compagnie de navigation et votre reprsentant ou du prestataire de services Verifone. Respecter les prcautions standard lors de la manipulation des appareils sensibles aux des lectrostatiques. Les des lectrostatiques peuvent endommager cet quipement. Verifone recommande d'utiliser un bracelet anti-
statique la terre. Utilisation d'une alimentation mal class peut endommager le terminal ou de l'empcher de travailler comme spcifi. Avant de dpannage, assurez-vous que l'alimentation est utilis pour alimenter le terminal correspond aux exigences spcifies sur le fond de la borne. (Voir le, Caractristiques, pour les caractristiques de l'alimentation.) Obtenir l'alimentation nominale approprie avant de continuer avec le dpannage. E285 INSTALLATION GUIDE 31 CAUTION AND WARNING MESSAGES e285 Caution and Warning Messages Table 3 Notice Warning Caution and Warning Messages (continued) Chapter English Text Setup Page page 17 Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. Do not dispose batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose Li-ion batteries in municipal waste sites. Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Avoid touching the contacts of the e285 battery. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. T F N A .5 A V I S I O E French Text Ne pas brancher le bloc d'alimentation une prise extrieure ou exploiter le terminal l'extrieur. Dconnexion de l' alimentation lors d'une transaction peut entraner des fichiers de donnes de transaction non encore stockes dans la mmoire terminal pour tre perdu. Pour se protger contre de possibles dommages causs par la foudre et les surtensions lectriques, pensez installer un protecteur de surtension. Ne jetez pas les batteries au feu. Les batteries Li-ion doivent tre recycles ou limines correctement. Ne jetez pas les batteries Li-ion dans les sites de dchets municipaux. Ne jamais utiliser de diluant, le trichlorthylne ou des solvants base de ctone - ils peuvent dtriorer les pices en plastique ou en caoutchouc. vitez de toucher les contacts de la batterie e285. Les huiles de doigt ternissent les contacts, provoquant de mauvaises connexions. Lorsque vous utilisez une batterie et que la transmission de donnes est incorrecte ou incomplte, nettoyez les contacts. Utilisation d'une alimentation mal class peut endommager l'appareil ou provoquer sa ne fonctionne pas correctement. Avant de dpannage, assurez-vous que l'alimentation utilise pour alimenter l'unit correspond aux exigences spcifies (voir spcifications pour les caractristiques de l'alimentation). Si non, obtenir l'alimentation nominale approprie avant de continuer avec le dpannage. Warning Setup 18 Caution Maintenance Caution Maintenance D and Cleaning and Cleaning page 23 R R Caution Troubleshoot ing Guidelines 27 Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. 32 E285 INSTALLATION GUIDE Verifone, Inc. 1-800-Verifone www.verifone.com e285 Installation Guide Verifone Part Number DOC087-513-EN-A, Revision A.5
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2018-07-24 | 0.135 ~ 0.176 | DCD - Part 15 Low Power Transmitter Below 1705 kHz | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 | Effective |
2018-07-24
|
||||
1 | Applicant's complete, legal business name |
VeriFone Inc
|
||||
1 | FCC Registration Number (FRN) |
0022825988
|
||||
1 | Physical Address |
1400 West Stanford Ranch Road Suite 200
|
||||
1 |
Rocklin, California 95765
|
|||||
1 |
United States
|
|||||
app s | TCB Information | |||||
1 | TCB Application Email Address |
t******@siemic.com
|
||||
1 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
app s | FCC ID | |||||
1 | Grantee Code |
B32
|
||||
1 | Equipment Product Code |
QI7
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 | Name |
D****** P********
|
||||
1 | Title |
Director, Engineering
|
||||
1 | Telephone Number |
916-6********
|
||||
1 | Fax Number |
916-6********
|
||||
1 |
D******@verifone.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 | Equipment Class | DCD - Part 15 Low Power Transmitter Below 1705 kHz | ||||
1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Cup | ||||
1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 | Modular Equipment Type | Does not apply | ||||
1 | Purpose / Application is for | Original Equipment | ||||
1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 | Firm Name |
Bureau Veritas CPS (H.K.) Ltd., Taoyuan Branch
|
||||
1 | Name |
K**** L******
|
||||
1 | Telephone Number |
+886-******** Extension:
|
||||
1 | Fax Number |
+886-********
|
||||
1 |
k******@tw.bureauveritas.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 0.13500000 | 0.17600000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC