FCC ID: B32V240MPLUS Point of Sales Terminal

V240m Installation Guide T I A L E N N O E R I F F I D E N V O C Verifone Part Number DOC474-003-EN-A, Revision A.2 V240m Installation Guide 2017 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC474-003-EN-A, Revision A.2 CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 5 Guide Conventions. 5 Acronym Definitions . 6 CHAPTER 1 Overview V240m Terminal . 7 Front Functions. 7 Back Functions . 8 V240m Bases . 8 V240m Charging Base . 8 V240m Full-Function Base . 9 Features and Benefits . 9 Exceptional Ease of Use and Ergonomics . 9 Critical Security Protection . 10 CHAPTER 2 Setup Selecting Location . 11 Environmental Factors . 11 Electrical Considerations . 12 Contactless Considerations . 12 PIN Protection Measures . 12 Unpacking Shipping Carton . 13 MSAM/uSD Cards . 13 Opening Card Compartment. 13 Changing or Installing MSAMs . 14 Changing or Installing Micro SD Card. 14 Changing or Installing SIM Card. 15 Loading Printer Paper. 16 Power Supply . 16 USB Power Supply . 17 Cable Connections . 18 Direct USB Connection. 18 Powered USB Connection . 19 Cable Connections Using the Full-Function Base . 19 Smart Card Reader . 20 Magnetic Stripe Card Reader Use . 21 Contactless Transactions . 21 Optional Accessories . 22 Full-Function Base . 22 Charging Base . 22 Periodic Inspection . 22 V240M INSTALLATION GUIDE 3 CHAPTER 3 Specifications V240m Terminal . 23 Unit Power Requirements . 23 Temperature . 23 Humidity . 23 External Dimensions . 23 Weight. 23 Processor . 23 Display . 23 Magnetic Card Reader . 23 Primary Smart Card . 23 SAM Card Reader. 23 Battery Pack . 24 Security. 24 V240m Bases . 24 Unit Power Requirements . 24 Temperature . 24 Humidity . 24 Security. 24 CHAPTER 4 Troubleshooting Guidelines Display Panel Does Not Work . 25 Keypad Does Not Respond . 25 Transactions Fail To Process . 25 CHAPTER 5 Service and Support Maintenance and Cleaning. 27 Service Returns . 27 Accessories and Documentation . 28 Cables. 28 Power Supply . 29 Accessories. 29 Documentation . 29 APPENDIX A Caution and Warning Messages . 31 4 V240M INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing V240m device. Audience This guide provides simple descriptions of the V240m features and the basic information for installing and configuring the V240m. Organization This guide is organized as follows:

O N N T I A L E Chapter 1, Overview. Provides an overview of a V240m device. Chapter 2, Setup. Explains how to set up and install the V240m and establish connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of V240m. Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V240m unit. Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-

compliant translations of all Warning and Caution messages in this installation guide. R I F F I D E E N To learn more about the V240m device, please refer to the following documents and their associated Verifone Part Numbers (VPN):

V240m Certifications and Regulations V240m Quick Installation Guide V240m Reference Guide VPN DOC474-001-EN VPN DOC474-002-EN VPN DOC474-004-EN V O C Related Documentation Guide Conventions Please refer to the following document conventions for quickly identifying special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Document Conventions Example See Guide Conventions. Blue Italics Meaning Text in blue indicates terms that are cross-references. Italic typeface indicates book titles or emphasis. You must not use this unit underwater. V240M INSTALLATION GUIDE 5 PREFACE Guide Conventions Table 1 Convention NOTE Document Conventions Meaning The pencil icon is used to highlight important information. Example RS-232-type devices do not work on the communication port. CAUTION The caution symbol indicates hardware or software failure, or loss of data. The unit is not waterproof or dustproof, and is intended for indoor use only. Acronym Definitions Please refer to Table 2 for the acronyms used in this manual. WARNING R I F F I D Table 2 Acronym 3DES AC ANSI cUL DC DUKPT E N V O C ECR EMV ISO MRA MSAM LAN LCD LED PED PIN POS RS-232 SAM UL USB VPN 6 V240M INSTALLATION GUIDE Due to risk of shock do not use the unit near water. The lightning symbol is used as a warning when bodily injury might occur. T I A L E Acronym Definitions N N O E Definitions Triple Data Encryption Algorithm Alternating Current American National Standards Institute Underwriters' Laboratories of Canada Direct Current Derived Unique Key Per Transaction Method as defined in the VISAs POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Europay, MasterCard, and Visa International Organization for Standardization Merchandise Return Authorization Multiple Secure Access Module Local Area Network Liquid Crystal Display Light-Emitting Diode PIN Entry Device Personal Identification Number Point-of-Sale Recommend Standard number 232 Secure Access Module Underwriters Laboratories Universal Serial Bus Verifone Part Number Overview This chapter presents the basics on the V240m terminal and base. CHAPTER 1 V240m Terminal The V240m is a consumer-facing handheld device. The products design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. The V240m can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 2G or 3G infrastructure:

V240m - provides second-generation (2G) Global System for Mobile T I A L E Communications (GSM) connectivity. O V240m Plus - provides third-generation (3G) High Speed Packet Access N N This guide provides an introduction and basic setup procedures for both 2G and 3G terminals, and will indicate where instructions vary for different models. R I F F I D E

(HSPA) connectivity. E N V O C Figure 1 V240m Front View Front Functions The V240m includes the following features:

Capacitive touch LCD display and CTLS tap area Smart card reader Magnetic card reader Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/

Integrated thermal printer Clear, and Enter keys. Dual-function Backspace/Clear key. Customer-entry for Cancel and Enter keys. V240M INSTALLATION GUIDE 7 OVERVIEW V240m Bases Back Functions After removing the rear cover and battery, the underside of the V240m device shows the following:

V240m Bases The V240m Base provides a stable mounted platform for the V240m terminal. The R I F F I D V240m Underside Compartment View Figure 2 A Micro SD slot Dual MSAM slots to support stored-value card programs or other merchant T I A L E N N O E card requirements Dual SIM Card compartments Base comes in two versions:

V240m Charging Base V240m Full-Function Base The Charging Base supports charging only with no communication functionality. The FF Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive. E N V O C V240m Charging Base The Charging Base accomodates and supplies power to the V240m and V240m Plus portable terminals. Figure 3 V240m Charging Base, Front and Rear 8 V240M INSTALLATION GUIDE V240m Full-

Function Base The FF Base supports any failover communication via dial up and Ethernet connections for V240m and V240m Plus units. The failover will be supported in all network interfaces available in a terminal. OVERVIEW Features and Benefits V O C Features and Benefits Exceptional Ease of Use and Ergonomics T I A L E O N N E E V240m FF Base, Front and Rear R I F F I D Figure 4 The FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following:

Powered RS-232 USB host USB device 10/100M Ethernet 56K modem N The V240m terminal and V240m Bases provide the following functionality:

Touch screen enables easy menu control and signature capture. Integrated thermal printer for fast transaction processing. Large, hard-rubber keys provide improved tactile feedback. 3.5 capacitive touch screen display. 2G capability (for V240m only). 3G functionality (for V240m Plus only). Battery-powered for mobility and portable operation. WiFi- and Bluetooth-capable. Using the Full-Function Base, connects with most POS payment terminals, Intuitive keypad interface simplify training and reduce support requests. PCs, and ECRs. Supports payment transactions in a variety of payment environments. V240M INSTALLATION GUIDE 9 OVERVIEW Features and Benefits Rugged and reliable design absorbs hard knocks found at point-of-sale counters. Sleek and stylish shape occupies minimal counter space. Bold, ergonomic design fits comfortably in the palm of a hand. Optional Charging or Full-Function Bases expand functionality while providing a stable, battery-charging platform. Critical Security Protection Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions. Offers secure, reliable PIN input for expanding range of PIN-based PCI 5.x-compliant for secure solutions, meeting the PED standard. Meets ISO and ANSI standards for PIN encryption, key management, and Key injection simplified and secured with Verifones SecureKit key loading T I A L E N N O E transactions. MAC. software. R I F F I D E N V O C 10 V240M INSTALLATION GUIDE Setup CHAPTER 2 This chapter describes the setup procedure for the V240m and charging base, in the following sections:

Selecting Location PIN Protection Measures Unpacking Shipping Carton MSAM/uSD Cards Power Supply Cable Connections Smart Card Reader Magnetic Stripe Card Reader Use Contactless Transactions Optional Accessories T I A L E R I F F I D N N E E O Use the following guidelines to select the best location for the V240m device. To Select a Location Choose a location convenient for both merchant and client:

A flat support surface such as a countertop or a table, Near a power outlet and the terminal or computer that connects to the V240m. Far from heavy metal objects, V O C Selecting Location N WARNING For safety, do not string cables or cords across a walkway. Environmental Factors Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. V240M INSTALLATION GUIDE 11 SETUP PIN Protection Measures Do not use the V240m outdoors. CAUTION The V240m is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Avoid using this product during electrical storms. Do not use the V240m unit near water or in moist conditions. Disconnect the device from its POS terminal before cleaning. Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors). T I A L E Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. N N E O R I F F I D Using an enclosed metal frame or mount may negatively affect contactless performance. The V240m and V240m Plus are handover devices. Always exercise extreme caution when conducting transactions, especially during PIN entry:

Hand the terminal directly to the cardholder for PIN entry. Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered. Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of:

Signage on the PED Prompts on the display, possibly with a click-through screen A logo for safe PIN-entry process. Literature at the point of sale Electrical Considerations WARNING Contactless Considerations E N V O CAUTION PIN Protection Measures C 12 V240M INSTALLATION GUIDE SETUP Unpacking Shipping Carton Unpacking Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or damage. 1 Remove the V240m unit from the shipping carton. The standard package contains the PIN pad, power pack, battery, and printer paper roll. Refer Accessories and Documentation to for more information about V240m related accessories. CAUTION This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. T I A L E 2 Remove any protective plastic wrap and place the unit on a table or N N O E 3 Remove the clear protective film from the display. 4 Replace all the packing materials, close the lid, and save the carton for repacking or moving the V240m unit or base in the future. Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. countertop. R I F F I D E N MSAM/uSD Cards You may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards. V O WARNING C CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Opening Card Compartment Use the following steps to get access to the MSAM, SD and SIM card compartment:

1 Place the terminal face down on a soft and clean surface to protect the display from scratches. 2 Push down the locking tab and swing out the compartment cover. V240M INSTALLATION GUIDE 13 SETUP MSAM/uSD Cards 3 Disconnect the battery and place in a secure location. Figure 5 4 The MSAM, SD and SIM cardholders are now accessible. Accessing Cardholders Changing or Installing MSAMs To change or install MSAM cards:

1 Use steps 1 to 3 of Opening Card Compartment to get to the MSAM T I A L E N N O E 2 Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. cardholder. R I F F I D E N Figure 6 Inserting MSAM Card Insert the card with the cards gold contacts facing away from you, toward the unit. 3 If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. To change or install Micro SD cards:

1 Use steps 1 to 3 of Opening Card Compartment to get to the Micro SD cardholder. V O C NOTE Changing or Installing Micro SD Card 14 V240M INSTALLATION GUIDE 2 Remove the old card, if any, and insert the Micro SD card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. SETUP MSAM/uSD Cards T I A L E N N O E Figure 7 Inserting Micro SD Card R I F F I D NOTE C E N V O Changing or Installing SIM Card Insert the card with the cards gold contacts facing away from you, toward the unit. 3 If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. To change or install SIM cards:

1 Use steps 1 to 3 of Opening Card Compartment to get to the SIM cardholder. 2 Remove the old card, if any, and insert the SIM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. Figure 8 Inserting SIM Card NOTE Insert the card with the cards gold contacts facing away from you, toward the unit. 3 If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. V240M INSTALLATION GUIDE 15 SETUP Loading Printer Paper Loading Printer Paper Use the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment. 1 Unlock the paper compartment by pulling up the latch and swinging the door downwards. Figure 9 2 Load the paper roll as shown in Figure 10, with the edge of the paper on the Opening Printer Paper Door T I A L E N N O E top of the roll. R I F F I D E N V O C Figure 10 3 Pull a length of paper up over the serrated cutter and close the compartment Procedure for Loading Paper Roll door. CAUTION Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%. Power Supply Not all configurations and device contexts require the use of a power supply Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR265-013-01-A (see Service and Support for detailed power supply specifications). 16 V240M INSTALLATION GUIDE Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector. SETUP Power Supply Figure 11 Connecting the Power Pack Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. T I A L E N N O E Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. R I F F I D E N WARNING V O NOTE C USB Power Supply The V240m can be powered with 5 V supply from USB port (5 V at 1 A) with the following power-saving conditions controlled by the OS:

Micro-processor operating frequency is set to 300 MHz in CTLS mode. Switch off multi-media playback function when CTLS payment mode is activated. Reduce audio output volume. LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor usage). Keypad backlight is disabled. BT and Wi-Fi functions are unavailable. Maximum audio output volume is reduced. Ethernet functionality is unavailable. V240M INSTALLATION GUIDE 17 SETUP Cable Connections NOTE Multi-media function (video playback or audio function) has to be switched off by user or customer app when CTLS payment mode is activated. Other modes of payment like smart card and MSR payment can be supported. CTLS payment mode is defined as the state of the device where RF transmission is broadcasting to allow for a CTLS payment. This is activated either during the scanning of items or at the completion of scanning items during the checkout process, depending on how the application sets it up. As soon as checkout is complete, the device exits CTLS payment mode and remains off until activated for the next checkout. Cable Connections The V240m has several cabling scenarios, depending on what it connects to:

1 Direct USB Connection. 2 Powered USB Connection. 3 Cable Connections Using the Full-Function Base T I A L E WARNING Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. N N O E Direct USB Connection Similarly, a USB cable (VPN CBL282-038-XX-A) is required in standard USB environments. For this cable option, the host end has a molded housing which exposes the standard USB plug. R I F F I D E N V O C Figure 12 Connecting to USB-Based Host 18 V240M INSTALLATION GUIDE Powered USB Connection A PoweredUSB cable allows for devices to obtain power through their USB host instead of requiring an independent power supply or external AC adapter. Connect the cable (VPN CBL282-033-01-A) to the V240m and plug the male USB connector into the corresponding USB port of the connecting device. SETUP Cable Connections R I F F I D E N NOTE WARNING V O C Cable Connections Using the Full-

Function Base T I A L E N N O E Figure 13 Connecting to USB-Based Host via Powered USB There are two variants of PoweredUSB, one with 12 V DC output and another with 24 V DC. The V240m only supports 12 V DC option. Incorrect power sequence may degrade the SoC Host port. To connect the terminal to other devices via Ethernet, RS-232, and USB, use the V240m Full-Function (FF) Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the base to utilize cable connectivity Figure 14 Full-Function Base, Front and Rear View V240M INSTALLATION GUIDE 19 SETUP Smart Card Reader Smart Card Reader The Full-Function Base features the following:

Cable Ethernet port RS232 port Configuration RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack Mini USB and type A USB USB ports The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. T I A L E N N O E Using the Smart Card Reader R I F F I D Figure 15 E N V O C Conducting a Smart Card Transaction To conduct a smart card transaction:

1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card when the display indicates the transaction is completed. CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. 20 V240M INSTALLATION GUIDE Magnetic Stripe Card Reader Use The V240m has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. SETUP Magnetic Stripe Card Reader Use Figure 16 Using the Magnetic Stripe Card Reader Conducting a Credit/

Debit Card Transaction To conduct a credit or debit card transaction:

1 Position a magnetic card with the stripe facing the keypad. 2 Swipe it through the magnetic card reader. T I A L E N N O E R I F F I D E N V O C Contactless Transactions The V240m supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application. Figure 17 Contactless Transaction Performing Contactless Transactions To perform a contactless smart card transaction:

1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the display where the contactless logo appears. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. See Contactless Considerations for more information. V240M INSTALLATION GUIDE 21 SETUP Optional Accessories Optional Accessories These accessories can be used to further enhance the devices functionality. See Accessories and Documentation for additional information. Full-Function Base The Full-Function Base (VPN M474-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection. Figure 18 V240m Full-Feature Base Connections Charging Base The Charging Base (VPN M474-S02-00) provides a stable dock plus power charging for the V240m terminal. R I F F I D E N V O C T I A L E N N O E Periodic Inspection NOTE Figure 19 V240m Charging Base Power Connection Foreign objects inserted into the smart card or mag stripe slot. Periodically inspect the terminal for possible tampering. Signs of tampering may include:

Wires protruding from the device. Signs of damage to the tamper-evident label. Warning message on the device display. If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support. 22 V240M INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V240m terminal and bases. V240m Terminal Refer to the following specifications for the V240m terminal:

T I A L E 5 V DC, 1 A N N V240m devices have the following power requirements:

Operating temperature:

Storage temperature:

0 to 50 C (32 to 122 F)

-20 to 60 C (-4 to 140 F) Relative humidity:

5% to 90% (RH non-condensing) Unit Power Requirements Temperature V O Humidity External Dimensions C E N Operating Power:

O E R I F F I D Length:

Width:

Depth:

162.9 mm (6.4 in) 75.3 mm (2.9 in) 53.4 mm (2.1 in) Weight Unit weight:

274 g (9.66 oz) Processor Display Magnetic Card Reader Primary Smart Card ARM Cortex A9 32-bit processor 3.5 portrait mode transmissive TFT 320 (RGB) x 480 (HVGA) Triple track (tracks 1, 2, 3), high coercivity, bi-directional ISO 7816-3, 1.8 V, 3 V, 5 V Synchronous and Asynchronous cards EMV Approved SAM Card Reader Two Security Access Modules (SAMs) V240M INSTALLATION GUIDE 23 Rating: 9.1 Wh (3.7 V DC, 2450 mAH) Meets IEEE1725 requirements 3DES encryption, Master/Session and DUKPT key management VeriShield file authentication PCI PED 5.x approved Charging Base Provides terminal charging on a mounted stand Full-Feature Base Aside from charging, the FF Base provides:

T I A L E N N O E R I F F I D 2G 3G WiFi Bluetooth Powered RS-232 USB host USB device 10/100M Ethernet 56K modem LE Secure feature of BT v4.2 + All BT v4.1 feature Operating Power:

5 V DC, 2.2 A Operating temperature:

Storage temperature:

-5 to 50 C (23 to 122 F)

-20 to 60 C (-4 to 140 F) Relative humidity:

5% to 95% (RH non-condensing) PCI 5.x Compliant. SPECIFICATIONS V240m Bases Battery Pack Security V240m Bases E N V O C Unit Power Requirements Temperature Humidity Security 24 V240M INSTALLATION GUIDE Troubleshooting Guidelines CHAPTER 4 This chapter lists typical malfunctions that may occur while operating a V240m device and the appropriate corrective action. If the problem persists even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. T I A L E N N O E R I F F I D The V240m device uses a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. E N V O Use the following steps to check the display panel:

1 Check all the cable connections. 2 Check the controlling device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the controlling device's power pack with another power pack. 3 The controlling device's application program might not be loaded correctly. Download the application program and try again. 4 If the problem persists, contact your local Verifone representative. NOTE C Display Panel Does Not Work Keypad Does Not Respond Use the following steps to check the keypad:

1 Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work. 2 If the problem persists, contact your local Verifone representative. Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader Use). Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. V240M INSTALLATION GUIDE 25 TROUBLESHOOTING GUIDELINES Transactions Fail To Process If the problem persists, contact your local Verifone representative. Check Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader Use). Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM/uSD Cards). If the problem persists, contact your local Verifone representative. N N O E R I F F I D T I A L E E N V O C 26 V240M INSTALLATION GUIDE Service and Support CHAPTER 5 Maintenance and Cleaning CAUTION The V240m device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning. To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation). Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Because the V240m can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. E T I A L E O N N R I F F I D service department, contact one of the following hotlines for product service and repair information:

USA Verifone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST International Contact your Verifone representative Before returning V240m unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V240m for repair or replacement (U.S. customers only). E N V O C Service Returns For V240m equipment failures that cannot be resolved by your help desk or NOTE International customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels on the bottom of each V240m device to be returned:

Product ID, including the model and part number. For example, M180-08x-xx-xxx-x Serial number (S/N xxx-xxx-xxx) 2 Within the United States, call Verifone toll-free at 1-800-834-9133. V240M INSTALLATION GUIDE 27 SERVICE AND SUPPORT Accessories and Documentation 3 Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.7 P.M., EST. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172

(U.S.) Please address the fax clearly to the attention of the Verifone MRA Dept. Include a telephone number where you can be reached, as well as your fax number. You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each V240m unit you return to Verifone, even if you are returning several of the same model. T I A L E N N O E 5 Describe the problem(s). 6 Provide the shipping address where the repaired or replacement unit must be 7 Keep a record of the following items:

Assigned MRA number(s). The serial number assigned to the V240m device (located at the bottom of the unit. Shipping documentation, such as air bill numbers, used to trace the shipment. R I F F I D returned. NOTE V O C E N Accessories and Documentation Model(s) returned (model numbers are located on the bottom of the unit). Verifone produces accessories and documentation for the V240m. When ordering, please refer to the part number in the left column. Verifone Online Store at www.store.verifone.com USA Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST International Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs. CBL280-025-02-A CBL282-045-XX-A CBL282-038-XX-A CBL282-033-01-A USB Cable 4.1 m USB cable (as Device). Powered from +9 V/1 A DC adaptor USB cable (as Device). Powered from +5 V USB Host. Powered USB cable (as Device). Powered from +12 V PUSB Host 28 V240M INSTALLATION GUIDE SERVICE AND SUPPORT Accessories and Documentation CBL282-031-XX-A CBL282-036-XX-A CBL282-006-01-B RS-232 cable (DB9). Powered from +12 V DC adaptor. RS-232 cable (RJ45). Powered from Countertop (+12 V). Cable, VX 820 Ethernet/RS232, Dongle 1.0 m PWR265-013-01-A DC power pack 02746-01 Verifone Cleaning Kit Power Supply Accessories Documentation DOC474-001-EN DOC474-002-EN DOC474-004-EN V240m Certifications and Regulations V240m Quick Installation Guide V240m Reference Guide T I A L E N N O E R I F F I D E N V O C V240M INSTALLATION GUIDE 29 SERVICE AND SUPPORT Accessories and Documentation R I F F I D E N V O C T I A L E N N O E 30 V240M INSTALLATION GUIDE Caution and Warning Messages Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations. APPENDIX A Table 3 Notice Warning Caution and Warning Messages Chapter Page English Text Setup For safety, do not string cables or cords across a walkway. page 11 page 12 E N page 12, page 12 Caution Setup V O Caution Setup Warning Setup C Caution Setup page 13 T I A L E French Text Par mesure de scurit, ne pas les cbles de chane ou de cordons travers une passerelle. Cet appareil n'est pas tanche ou la poussire, et est destin une utilisation en intrieur. Tout dommage l'unit de l'exposition la pluie ou la poussire peut annuler la garantie. L'utilisation d'un cadre mtallique ferm ou de montage peut affecter ngativement contact performance. Du fait d'un risque d'lectrocution ou d'une dtrioration du terminal, ne pas utiliser cet quipement prs d'une source d'eau, par exemple prs d'une baignoire, d'un lavabo, d'un vier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou proximit d'une piscine. De mme, viter dutiliser ce produit lors des orages provoquant des coupures lectriques.viter de placer le terminal proximit dappareils lectriques ou autres units pouvant entraner des fluctuations de tension importantes ou des interfrences lectriques, tels que les climatiseurs, enseignes au non, dispositifs de scurit haute frquence ou quipements lectriques. N N O E R I F F I D This unit is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Using an enclosed metal frame or mount may negatively affect contactless performance. Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, highfrequency or magnetic security devices, or electric motors). This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. Cet appareil est un produit sr et toute manipulation peut l'amener cesser de fonctionner ou fonctionner de manire non scurise. V240M INSTALLATION GUIDE 31 Caution and Warning Messages Caution and Warning Messages (continued) Chapter Page English Text Table 3 Notice Warning Setup page 13 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR265-013-01-A. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. R I F F I D N N E O page 16 page 17 E N page 18 page 20 Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-

specific warnings. Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. French Text Ne pas utiliser un appareil qui a t altr ou endommag. Cet appareil est quip d'tiquette d'inviolabilit. Si une tiquette ou d'un composant semble tre endommag, en aviser immdiatement la compagnie maritime et votre reprsentant Verifone ou prestataire de services. T I A L E Respecter les prcautions standard dans la manipulation d'appareils sensibles aux dcharges lectrostatiques. Les dcharges lectrostatiques peuvent endommager le matriel. Verifone recommande d'utiliser un bracelet anti-statique la terre. L'utilisation d'une alimentation incorrecte peut endommager l'appareil ou ne pas fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR265-013-01-A. Ne branchez pas le bloc d'alimentation dans une prise extrieure ou n'utilisez pas le terminal l'extrieur. La dconnexion de l'alimentation pendant une transaction peut entraner la perte des fichiers de donnes de transaction qui ne sont pas encore stocks dans la mmoire. teignez ou dbranchez le terminal pour connecter ou dconnecter le dispositif pour viter la corruption de la mmoire de l'appareil et la perte de donnes. Reportez-

vous aux instructions de l'appareil de contrle pour tous les avertissements spcifiques au terminal. Laissez la carte puce dans le lecteur de carte jusqu' ce que la transaction soit termine. Le retrait prmatur peut annuler la transaction. Caution Setup page 13 Caution Setup Setup V O Caution C Warning Setup Caution Setup 32 V240M INSTALLATION GUIDE Caution and Warning Messages Caution and Warning Messages (continued) Chapter Page English Text Table 3 Notice Warning Caution Setup Service and Support page 19 page 27 Incorrect power sequence may degrade the SoC Host port. Never use thinner, trichloroethylene, or ketone-

based solvents they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. French Text Une squence de puissance incorrecte peut dgrader le port SoC Host. N'utilisez jamais de diluant, le trichlorthylne ou des solvants ctoniques - ils peuvent dtriorer les pices en plastique ou en caoutchouc. Parce que cet appareil peut tre endommag par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'cran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil. T I A L E N N O E R I F F I D E N V O C V240M INSTALLATION GUIDE 33 Verifone, Inc. 1-800-Verifone www.verifone.com R I F F I D E N V O C T I A L E N N O E V240m Installation Guide Verifone Part Number DOC474-003-EN-A, Revision A.2

V240m Installation Guide Verifone Part Number DOC474-003-EN-B, Revision 001 V240m Installation Guide 2018 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC474-003-EN-B, Revision 001 CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 5 Guide Conventions. 5 Acronym Definitions . 6 CHAPTER 1 Overview V240m Terminal . 7 Front Functions. 7 Back Functions . 8 End Functions. 8 V240m Bases . 9 V240m Charging Base . 9 V240m Full-Feature Base. 10 Features and Benefits . 11 Exceptional Ease of Use and Ergonomics . 11 Critical Security Protection . 11 CHAPTER 2 Setup Selecting Location . 13 Environmental Factors . 14 Electrical Considerations . 14 Contactless Considerations . 14 PIN Protection Measures . 14 Unpacking Shipping Carton . 15 MSAM/uSD Cards . 15 Opening Card Compartment. 15 Changing or Installing MSAMs . 16 Changing or Installing Micro SD Card. 17 Changing or Installing SIM Card. 18 Loading Printer Paper. 18 Power Supply . 19 USB Power Supply . 21 Cable Connections . 21 Cable Connections Using the Full-Feature Base . 22 Smart Card Reader . 23 Magnetic Stripe Card Reader Use . 24 Contactless Transactions . 24 Camera / Barcode Scanner . 25 Optional Accessories . 25 Full-Feature Base . 25 Charging Base . 26 Periodic Inspection . 27 V240M INSTALLATION GUIDE 3 CHAPTER 3 Specifications V240m Terminal . 29 Unit Power Requirements . 29 Temperature . 29 Humidity . 29 External Dimensions . 29 Weight. 29 Processor . 29 Display . 29 Magnetic Card Reader . 29 Primary Smart Card . 29 SAM Card Reader. 30 Battery Pack . 30 Security . 30 V240m Bases . 30 Unit Power Requirements . 30 Temperature . 30 Humidity . 30 Security . 30 CHAPTER 4 Troubleshooting Guidelines Display Panel Does Not Work . 31 Keypad Does Not Respond . 31 Transactions Fail To Process . 31 CHAPTER 5 Service and Support Maintenance and Cleaning. 33 Service Returns . 33 Accessories and Documentation . 35 Cables. 35 Power Supply . 35 Accessories. 35 Documentation . 35 APPENDIX A Caution and Warning Messages . 37 4 V240M INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing V240m device. NOTE Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. Audience This guide provides simple descriptions of the V240m features and the basic information for installing and configuring the V240m. Organization This guide is organized as follows:

Chapter 1, Overview. Provides an overview of a V240m device. Chapter 2, Setup. Explains how to set up and install the V240m and establish connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of V240m. Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V240m unit. Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-

compliant translations of all Warning and Caution messages in this installation guide. Related Documentation To learn more about the V240m device, please refer to the following documents and their associated Verifone Part Numbers (VPN):

V240m Certifications and Regulations V240m Quick Installation Guide VPN DOC474-001-EN VPN DOC474-002-EN Guide Conventions Please refer to the following document conventions for quickly identifying special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Document Conventions Example See Guide Conventions. Blue Italics Meaning Text in blue indicates terms that are cross-references. Italic typeface indicates book titles or emphasis. You must not use this unit underwater. V240M INSTALLATION GUIDE 5 PREFACE Guide Conventions Table 1 Convention NOTE Document Conventions Meaning The pencil icon is used to highlight important information. Example RS-232-type devices do not work on the communication port. CAUTION The caution symbol indicates hardware or software failure, or loss of data. The unit is not waterproof or dustproof, and is intended for indoor use only. WARNING The lightning symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the unit near water. Acronym Definitions Please refer to Table 2 for the acronyms used in this manual. Table 2 Acronym 3DES AC ANSI cUL DC DUKPT ECR EMV ISO MRA MSAM LAN LCD LED PED PIN POS RS-232 SAM UL USB VPN Acronym Definitions Definitions Triple Data Encryption Algorithm Alternating Current American National Standards Institute Underwriters' Laboratories of Canada Direct Current Derived Unique Key Per Transaction Method as defined in the VISAs POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Europay, MasterCard, and Visa International Organization for Standardization Merchandise Return Authorization Multiple Secure Access Module Local Area Network Liquid Crystal Display Light-Emitting Diode PIN Entry Device Personal Identification Number Point-of-Sale Recommend Standard number 232 Secure Access Module Underwriters Laboratories Universal Serial Bus Verifone Part Number 6 V240M INSTALLATION GUIDE CHAPTER 1 Overview This chapter presents the basics on the V240m terminal and base. V240m Terminal The V240m is a consumer-facing handheld device. The products design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. The V240m can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 2G, Wi-Fi, Bluetooth, or 3G connectivity. This guide provides an introduction and basic setup procedures for V240m terminals. Figure 1 V240m Front View Front Functions The V240m includes the following features:

Capacitive touch LCD display and CTLS tap area Smart card reader Magnetic card reader Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/

Integrated thermal printer Clear, and Enter keys. Dual-function Backspace/Clear key. Customer-entry for Cancel and Enter keys. V240M INSTALLATION GUIDE 7 OVERVIEW V240m Terminal Back Functions After removing the rear cover and battery, the underside of the V240m device shows the following:

SAM 2 SIM 2 SAM 1 SD SIM 1 V240m Underside Compartment View Figure 2 A Micro SD slot Dual MSAM slots to support stored-value card programs or other merchant card requirements Dual SIM Card compartments End Functions The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning.:

Figure 3 V240m Camera array 8 V240M INSTALLATION GUIDE OVERVIEW V240m Bases V240m Bases The V240m Base provides a stable mounted platform for the V240m terminal. The Base comes in two versions:

V240m Charging Base V240m Full-Feature Base The Charging Base supports charging only with no communication functionality. The Full-Feature Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive. V240m Charging Base The Charging Base accommodates and supplies power to the V240m and V240m Plus portable terminals. Figure 4 V240m Charging Base, Front and Rear V240M INSTALLATION GUIDE 9 OVERVIEW V240m Bases V240m Full-Feature Base The FF Base supports any failover communication via dial up and Ethernet connections for V240m. The failover will be supported in all network interfaces available in a terminal. V240m FF Base, Front and Rear Figure 5 The FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following:

Cable Ethernet port RS232 port USB ports Configuration RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack Mini USB and type A USB 10 V240M INSTALLATION GUIDE Features and Benefits Exceptional Ease of Use and Ergonomics The V240m terminal and V240m Bases provide the following functionality:

OVERVIEW Features and Benefits Touch screen enables easy menu control and signature capture. Integrated thermal printer for fast transaction processing. Large, hard-rubber keys provide improved tactile feedback. 3.5 capacitive touch screen display. 2G capability (for V240m only). 3G functionality Battery-powered for mobility and portable operation. WiFi- and Bluetooth-capable. Using the Full-Feature Base, connects with most POS payment terminals, Intuitive keypad interface simplify training and reduce support requests. PCs, and ECRs. Supports payment transactions in a variety of payment environments. Rugged and reliable design absorbs hard knocks found at point-of-sale counters. Sleek and stylish shape occupies minimal counter space. Bold, ergonomic design fits comfortably in the palm of a hand. Optional Charging or Full-Feature Bases expand functionality while providing a stable, battery-charging platform. Critical Security Protection Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions. Offers secure, reliable PIN input for expanding range of PIN-based transactions. PCI 5.x-compliant for secure solutions, meeting the PED standard. Meets ISO and ANSI standards for PIN encryption, key management, and MAC. Key injection simplified and secured with Verifones SecureKit key loading software. NOTE Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. V240M INSTALLATION GUIDE 11 OVERVIEW Features and Benefits 12 V240M INSTALLATION GUIDE Setup CHAPTER 2 This chapter describes the setup procedure for the V240m and charging base, in the following sections:

Selecting Location PIN Protection Measures Unpacking Shipping Carton MSAM/uSD Cards Power Supply Cable Connections Smart Card Reader Magnetic Stripe Card Reader Use Contactless Transactions Camera / Barcode Scanner Optional Accessories NOTE Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. Selecting Location Use the following guidelines to select the best location for the V240m device. To Select a Location Choose a location convenient for both merchant and client:

A flat support surface such as a countertop or a table, Near a power outlet and the terminal or computer that connects to the V240m. Far from heavy metal objects, WARNING For safety, do not string cables or cords across a walkway. V240M INSTALLATION GUIDE 13 SETUP PIN Protection Measures Environmental Factors Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. Do not use the V240m outdoors. CAUTION The V240m is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical Considerations Avoid using this product during electrical storms. Do not use the V240m unit near water or in moist conditions. Disconnect the device from its POS terminal before cleaning. WARNING Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors). Contactless Considerations Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. CAUTION Using an enclosed metal frame or mount may negatively affect contactless performance. PIN Protection Measures The V240m and V240m Plus are handover devices. Always exercise extreme caution when conducting transactions, especially during PIN entry:

Hand the terminal directly to the cardholder for PIN entry. Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered. Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of:

Signage on the PED Prompts on the display, possibly with a click-through screen A logo for safe PIN-entry process. Literature at the point of sale 14 V240M INSTALLATION GUIDE SETUP Unpacking Shipping Carton Unpacking Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or damage. 1 Remove the V240m unit from the shipping carton. The standard package contains the PIN pad, power pack, battery, and printer paper roll. Refer to Accessories and Documentation for more information about V240m related accessories. Figure 6 V240m Box Contents CAUTION This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. 2 Remove any protective plastic wrap and place the unit on a table or countertop. 3 Remove the clear protective film from the display. 4 Replace all the packing materials, close the lid, and save the carton for repacking or moving the V240m unit or base in the future. WARNING Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. MSAM/uSD Cards You may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Opening Card Compartment Use the following steps to get access to the MSAM, SD and SIM card compartment:

V240M INSTALLATION GUIDE 15 SETUP MSAM/uSD Cards 1 Place the terminal face down on a soft and clean surface to protect the display from scratches. 2 Push down the locking tab and swing out the compartment cover. Opening Rear Compartment Figure 7 3 If it is installed, disconnect the battery and place in a secure location. 4 The MSAM, SD and SIM cardholders are now accessible. SAM 2 SIM 2 SAM 1 SD SIM 1 Figure 8 V240m Card Holders Changing or Installing MSAMs To change or install MSAM cards:

1 Use steps 1 to 3 of Opening Card Compartment to get to the MSAM cardholder. 16 V240M INSTALLATION GUIDE 2 Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. SETUP MSAM/uSD Cards SAM 1 SD SIM 1

Figure 9 Inserting MSAM Card NOTE Insert the card with the cards gold contacts facing away from you, toward the unit. Changing or Installing Micro SD Card 3 If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. To change or install Micro SD cards:

1 Use steps 1 to 3 of Opening Card Compartment to get to the Micro SD cardholder. 2 Remove the old card, if any, and insert the Micro SD card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. SAM 1 SD SIM 1

Figure 10 Inserting Micro SD Card NOTE Insert the card with the cards gold contacts facing away from you, toward the unit. 3 If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. V240M INSTALLATION GUIDE 17 SETUP Loading Printer Paper Changing or Installing SIM Card To change or install SIM cards:

1 Use steps 1 to 3 of Opening Card Compartment to get to the SIM cardholder. 2 Remove the old card, if any, and insert the SIM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. SAM 1 SD SIM 1

Figure 11 Inserting SIM Card NOTE Insert the card with the cards gold contacts facing away from you, toward the unit. 3 If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. Loading Printer Paper Use the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment. 1 Unlock the paper compartment by pulling up the latch and swinging the door downwards. 1 2 Figure 12 Opening Printer Paper Door 18 V240M INSTALLATION GUIDE 2 Load the paper roll as shown in Figure 13, with the edge of the paper on the top of the roll. SETUP Power Supply Figure 13 3 Pull a length of paper up over the serrated cutter and close the compartment Procedure for Loading Paper Roll door. Figure 14 Closing Printer Door CAUTION Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%. Power Supply Not all configurations and device contexts require the use of a power supply Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A (see Service and Support for detailed power supply specifications). V240M INSTALLATION GUIDE 19 SETUP Power Supply Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector. Figure 15 Connecting the Power Pack WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. NOTE Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. 20 V240M INSTALLATION GUIDE SETUP Cable Connections USB Power Supply The V240m can be powered with 5 V supply from USB port (5 V at 1 A) with the following power-saving conditions controlled by the OS:

Micro-processor operating frequency is set to 300 MHz in CTLS mode. Switch off multi-media playback function when CTLS payment mode is activated. Reduce audio output volume. LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor usage). Keypad backlight is disabled. BT and Wi-Fi functions are unavailable. Maximum audio output volume is reduced. Ethernet functionality is unavailable. Multi-media function (video playback or audio function) has to be switched off by user or customer app when CTLS payment mode is activated. Other modes of payment like smart card and MSR payment can be supported. CTLS payment mode is defined as the state of the device where RF transmission is broadcasting to allow for a CTLS payment. This is activated either during the scanning of items or at the completion of scanning items during the checkout process, depending on how the application sets it up. As soon as checkout is complete, the device exits CTLS payment mode and remains off until activated for the next checkout. NOTE Cable Connections You can connect the V240m to peripherals using the Full-Function Base. Cable Connections Using the Full-Feature Base WARNING Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. V240M INSTALLATION GUIDE 21 SETUP Cable Connections Cable Connections Using the Full-

Feature Base To connect the terminal to other devices via Ethernet, RS-232, and USB, use the V240m Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the base to utilize cable connectivity Figure 16 Full-Feature Base Peripheral Connections 22 V240M INSTALLATION GUIDE SETUP Smart Card Reader The Full-Feature Base features the following:

Cable Ethernet port RS232 port USB ports Configuration RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack Mini USB and type A USB Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. Figure 17 Using the Smart Card Reader Conducting a Smart Card Transaction To conduct a smart card transaction:

1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card when the display indicates the transaction is completed. CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. V240M INSTALLATION GUIDE 23 SETUP Magnetic Stripe Card Reader Use Magnetic Stripe Card Reader Use The V240m has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Figure 18 Using the Magnetic Stripe Card Reader Conducting a Credit/

Debit Card Transaction To conduct a credit or debit card transaction:

1 Position a magnetic card with the stripe facing the keypad. 2 Swipe it through the magnetic card reader. Contactless Transactions The V240m supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application. Figure 19 Contactless Transaction Performing Contactless Transactions To perform a contactless smart card transaction:

1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the display where the contactless logo appears. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. See Contactless Considerations for more information. 24 V240M INSTALLATION GUIDE Camera /

Barcode Scanner The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning. SETUP Camera / Barcode Scanner Figure 20 V240m Camera array Optional Accessories These accessories can be used to further enhance the devices functionality. See Accessories and Documentation for additional information. Full-Feature Base The Full-Feature Base (VPN M474-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection. See Cable Connections Using the Full-

Feature Base. Figure 21 V240m Docking With Full-Feature Base V240M INSTALLATION GUIDE 25 SETUP Optional Accessories Charging Base The Charging Base (VPN M474-S02-00) provides a stable dock plus power charging for the V240m terminal. Figure 22 V240m Docking With Charging Base 26 V240M INSTALLATION GUIDE SETUP Periodic Inspection Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering may include:

Wires protruding from the device. Signs of damage to the tamper-evident label. Warning message on the device display. Foreign objects inserted into the smart card or mag stripe slot. NOTE If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support. V240M INSTALLATION GUIDE 27 SETUP Periodic Inspection 28 V240M INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V240m terminal and bases. V240m Terminal Refer to the following specifications for the V240m terminal:

Unit Power Requirements V240m devices have the following power requirements:

Operating Power:

V240m 5 V DC, 1A V240m Camera 5 V DC, 1A/2.2A Temperature Humidity External Dimensions Operating temperature:

Storage temperature:

0 to 50 C (32 to 122 F)

-20 to 60 C (-4 to 140 F) Relative humidity:

5% to 90% (RH non-condensing) Length:

Width:

Depth:

V240m 162.9 mm (6.4 in) 75.3 mm (2.9 in) 53.4 mm (2.1 in) V240m Camera 172.4 mm (6.8 in) 75.3 mm (2.9 in) 53.4 mm (2.1 in) Weight Unit weight:

V240m 320 g (11.28 oz) V240m Camera 330 g (11.64 oz) Processor Display Magnetic Card Reader Primary Smart Card ARM Cortex A9 32-bit processor 3.5 portrait mode transmissive TFT 320 (RGB) x 480 (HVGA) Triple track (tracks 1, 2, 3), high coercivity, bi-directional ISO 7816-3, 1.8 V, 3 V, 5 V Synchronous and Asynchronous cards EMV Approved V240M INSTALLATION GUIDE 29 SPECIFICATIONS V240m Bases SAM Card Reader Two Security Access Modules (SAMs) Battery Pack Security V240m Bases Rating: 9.1 Wh (3.7 V DC, 2450 mAH) Meets IEEE1725 requirements 3DES encryption, Master/Session and DUKPT key management VeriShield file authentication PCI PED 5.x approved Charging Base Provides terminal charging on a mounted stand Full-Feature Base Aside from charging, the FF Base provides:

10/100M Ethernet 56K modem Bluetooth Powered RS-232 USB host USB device LE Secure feature of BT v4.2 + All BT v4.1 feature Unit Power Requirements Operating Power:

5 V DC, 2.2 A (FF Base) 5 V DC 1 A (Charging Base) Temperature Humidity Security Operating temperature:

Storage temperature:

-5 to 50 C (23 to 122 F)

-20 to 60 C (-4 to 140 F) Relative humidity:

5% to 95% (RH non-condensing) PCI 5.x Compliant. 30 V240M INSTALLATION GUIDE CHAPTER 4 Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V240m device and the appropriate corrective action. If the problem persists even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE The V240m device uses a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. Display Panel Does Not Work Use the following steps to check the display panel:

1 Check all the cable connections. 2 Check the controlling device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the controlling device's power pack with another power pack. 3 The controlling device's application program might not be loaded correctly. Download the application program and try again. 4 If the problem persists, contact your local Verifone representative. Keypad Does Not Respond Use the following steps to check the keypad:

1 Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work. 2 If the problem persists, contact your local Verifone representative. Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader Use). Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. V240M INSTALLATION GUIDE 31 TROUBLESHOOTING GUIDELINES Transactions Fail To Process If the problem persists, contact your local Verifone representative. Check Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader Use). Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM/uSD Cards). If the problem persists, contact your local Verifone representative. 32 V240M INSTALLATION GUIDE CHAPTER 5 Service and Support Maintenance and Cleaning The V240m device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning. To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation). CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Because the V240m can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. Service Returns For V240m equipment failures that cannot be resolved by your help desk or service department, contact one of the following hotlines for product service and repair information:

USA Verifone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST International Contact your Verifone representative Before returning V240m unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V240m for repair or replacement (U.S. customers only). NOTE International customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels on the bottom of each V240m device to be returned:

Product ID, including the model and part number. For example, M474-xxx-xx-xxx-x V240M INSTALLATION GUIDE 33 SERVICE AND SUPPORT Service Returns Serial number (S/N xxx-xxx-xxx) PRODUCT ID &

SERIAL NUMBER Product ID and Serial Number Location Figure 22 2 Within the United States, call Verifone toll-free at 1-800-834-9133. 3 Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.7 P.M., EST. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172

(U.S.) Please address the fax clearly to the attention of the Verifone MRA Dept. Include a telephone number where you can be reached, as well as your fax number. You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each V240m unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s). 6 Provide the shipping address where the repaired or replacement unit must be returned. 7 Keep a record of the following items:

Assigned MRA number(s). The serial number assigned to the V240m device (located at the bottom of the unit. Shipping documentation, such as air bill numbers, used to trace the shipment. Model(s) returned (model numbers are located on the bottom of the unit). 34 V240M INSTALLATION GUIDE SERVICE AND SUPPORT Accessories and Documentation Accessories and Documentation Verifone produces accessories and documentation for the V240m. When ordering, please refer to the part number in the left column. Verifone Online Store at www.store.verifone.com USA Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST International Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs. CBL280-025-02-A USB Cable 4.1 m CBL282-045-XX-A USB cable (as Device). Powered from +9 V/1 A DC adaptor CBL282-038-XX-A USB cable (as Device). Powered from +5 V USB Host. CBL282-033-01-A Powered USB cable (as Device). Powered from +12 V PUSB Host CBL282-031-XX-A RS-232 cable (DB9). Powered from +12 V DC adaptor. CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V). CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 m Power Supply Accessories Documentation PWR474-002-01-A DC power pack 02746-01 Verifone Cleaning Kit DOC474-001-EN V240m Certifications and Regulations DOC474-002-EN V240m Quick Installation Guide V240M INSTALLATION GUIDE 35 SERVICE AND SUPPORT Accessories and Documentation 36 V240M INSTALLATION GUIDE APPENDIX A Caution and Warning Messages Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations. Table 3 Notice Warning Caution and Warning Messages Chapter Page English Text Setup page 13 For safety, do not string cables or cords across a walkway. Caution Setup Caution Setup Warning Setup page 14 page 14, page 14 Caution Setup page 15 This unit is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Using an enclosed metal frame or mount may negatively affect contactless performance. Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, highfrequency or magnetic security devices, or electric motors). This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. French Text Par mesure de scurit, ne pas les cbles de chane ou de cordons travers une passerelle. Cet appareil n'est pas tanche ou la poussire, et est destin une utilisation en intrieur. Tout dommage l'unit de l'exposition la pluie ou la poussire peut annuler la garantie. L'utilisation d'un cadre mtallique ferm ou de montage peut affecter ngativement contact performance. Du fait d'un risque d'lectrocution ou d'une dtrioration du terminal, ne pas utiliser cet quipement prs d'une source d'eau, par exemple prs d'une baignoire, d'un lavabo, d'un vier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou proximit d'une piscine. De mme, viter dutiliser ce produit lors des orages provoquant des coupures lectriques.viter de placer le terminal proximit dappareils lectriques ou autres units pouvant entraner des fluctuations de tension importantes ou des interfrences lectriques, tels que les climatiseurs, enseignes au non, dispositifs de scurit haute frquence ou quipements lectriques. Cet appareil est un produit sr et toute manipulation peut l'amener cesser de fonctionner ou fonctionner de manire non scurise. V240M INSTALLATION GUIDE 37 Caution and Warning Messages Caution and Warning Messages (continued) Chapter Page English Text Table 3 Notice Warning Setup page 15 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-

specific warnings. French Text Ne pas utiliser un appareil qui a t altr ou endommag. Cet appareil est quip d'tiquette d'inviolabilit. Si une tiquette ou d'un composant semble tre endommag, en aviser immdiatement la compagnie maritime et votre reprsentant Verifone ou prestataire de services. Respecter les prcautions standard dans la manipulation d'appareils sensibles aux dcharges lectrostatiques. Les dcharges lectrostatiques peuvent endommager le matriel. Verifone recommande d'utiliser un bracelet anti-statique la terre. L'utilisation d'une alimentation incorrecte peut endommager l'appareil ou ne pas fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR474-002-01-A. Ne branchez pas le bloc d'alimentation dans une prise extrieure ou n'utilisez pas le terminal l'extrieur. La dconnexion de l'alimentation pendant une transaction peut entraner la perte des fichiers de donnes de transaction qui ne sont pas encore stocks dans la mmoire. teignez ou dbranchez le terminal pour connecter ou dconnecter le dispositif pour viter la corruption de la mmoire de l'appareil et la perte de donnes. Reportez-

vous aux instructions de l'appareil de contrle pour tous les avertissements spcifiques au terminal. Caution Setup Caution Setup Caution Setup Warning Setup page 15 page 19 page 20 page 21 38 V240M INSTALLATION GUIDE Table 3 Notice Caution Setup Caution and Warning Messages (continued) Chapter Page English Text Caution Service and Support page 23 page 33 Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Never use thinner, trichloroethylene, or ketone-

based solvents they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. Caution and Warning Messages French Text Laissez la carte puce dans le lecteur de carte jusqu' ce que la transaction soit termine. Le retrait prmatur peut annuler la transaction. N'utilisez jamais de diluant, le trichlorthylne ou des solvants ctoniques - ils peuvent dtriorer les pices en plastique ou en caoutchouc. Parce que cet appareil peut tre endommag par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'cran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil. V240M INSTALLATION GUIDE 39 Caution and Warning Messages 40 V240M INSTALLATION GUIDE Verifone, Inc. 1-800-Verifone www.verifone.com V240m Installation Guide Verifone Part Number DOC474-003-EN-B, Revision 001 FCC Regulations:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

F E D C B A 8 7 6 5 4 3 2 1 F E D C B 8 7 6 5 4 3 DO NOT SCALE DRAWING INFORMATION CONTAINED HEREIN. YOU MAY NOT DISCLOSE OR DUPLICATE THIS DOCUMENT IN ANY WAY 2016 BY VERIFONE, INC. WHO OWNS THIS DOCUMENT AND THE CONFIDENTIAL AND PROPRIETARY WITHOUT PRIOR WRITTEN CONSENT OF VERIFONE, INC., NOR USE IT FOR ANY UNAUTHORIZED PURPOSE. XXX###-###-##-X DWG NO. SIZE A3 SCALE 1:1 2 A REV. X##

SHEET 2 OF 2 1

iF San Jose, CA. USA Varivione ness " ee ny Model: V240m Plus 3GBW eae Rating: 5VDC, 1.0A oe Product: V240m @otust watootht FCC ID: B32V240MPLUS Et IC: 787C-V240MPLUS LC

; ; LBL474-001-02-A For warranty info:verifone.com/terms

Federal Communications Commission Office of Engineering and Technology Laboratory Division Date: July 1, 2018 7435 Oakland Mills Rd. Columbia, MD 21046 SUBJECT: Application for Class II Permissive Change for FCC ID: B32V240MPLUS Dear Examiner, This is to request a Class II Permissive Change for FCC ID: B32V240MPLUS, (grant date: 12/21/2017) The change filed under this application is:

1. Add camera module. Please refer to change note for details. Software security remains unchanged from the original application. If you have any questions regarding this application, please feel free to contact me. Sincerely yours, _________________________ Name: Don Perkins Director, Engineering, R & D Verifone, Inc. Tel.: +1 (916) 625-1833 Fax: +1 (916) 625-1800 E-mail: Don_P3@verifone.com VeriFone, Inc. | 2099 Gateway Place, Suite 600 | San Jose, CA 95110 | USA

(t) 408-232-7800 | (f) 408-232-7811 | www.verifone.com

Date: 2018-07-01 Federal Communications Commission 7435 Oakland Mills Road - Gate A Columbia, Maryland 21046 Subject: Request for Confidentiality FCC ID: B32V240MPLUS To Whom It May Concern, Pursuant to the provisions of Sections 0.457 and 0.459 of Commissions rules (47CFR0.457, 0.459), we are requesting the Commission to withhold the following attachments as confidential document from public disclosure indefinitely. Schematic Diagram Block Diagram Parts List

Operational Description Above mentioned document contains detailed system and equipment description are considered as proprietary information in operation of the equipment. The public disclosure of above documents might be harmful to our company and would give competitor an unfair advantage in the market. It is our understanding that all measurement test reports, FCC ID label format and correspondent during certification review process cannot be granted as confidential documents and those information will be available for public review once the grant of equipment authorization is issued. Sincerely yours, ___________________________________ Name: Don Perkins Director, Engineering, R & D Verifone, Inc. Tel.: +1 (916) 625-1833 E-mail: Don_P3@verifone.com Verifone, Inc. | 2099 Gateway Place, Suite 600 | San Jose, CA 95110 | USA

(t) 408-232-7800 | (f) 408-232-7811 | www.verifone.com

Date: May 31, 2018 AUTHORIZATION LETTER To whom it may concern:

We, the undersigned Verifone, Inc. (Verifone) hereby authorize (Jones Tsai), employed by Sporton International Inc. (Sporton), located at [No. 52, HwaYa 1st Road, Hwa Ya Technology Park, Kwei-Shan Hsiang, Tao Yuan Hsien, Taiwan, R.O.C.], to act on VeriFones behalf in communicating with the United States Federal Communications Commission (FCC) for the purpose of obtaining product verification and certification in compliance with 47 CFR Ch.1.2002(b), is subject to a denial to Federal benefits, that include FCC benefits, pursuant to section 5301 of the Anti-Drug Abuse Act of 1998, 21 U.S.C. 835(a). for Model Number V240m Plus 3GBWC in connection with FCC ID: B32V240MPLUS. Acts carried out by Sporton on Verifones behalf in connection with such product verification and certification process (in each case, after obtaining Verifones prior written approval to take such acts) shall have the same effects as acts of Verifone. Verifone may revoke the foregoing authorization granted to Sporton at any time at Verifones sole discretion. If you have any questions regarding the authorization, please dont hesitate to contact us. Sincerely yours, _________________________ Name: Don Perkins Director, Engineering, R & D Verifone, Inc. Tel.: +1 (916) 625-1833 Fax: +1 (916) 625-1800 E-mail: Don_P3@verifone.com VeriFone, Inc. | 2099 Gateway Place, Suite 600 | San Jose, CA 95110 | USA

(t) 408-232-7800 | (f) 408-232-7811 | www.verifone.com

comply with the relevant provisions of the certification program;

make all necessary arrangements for the conduct of the evaluation, including provision for examining make claims regarding certification only in respect of the scope for which certification has been granted;

do not use our product certification in such a manner as to bring the Certification Division into disrepute and not May 30, 2017 UL Verification Services Inc. 47173 Benicia Street Fremont, CA 94538, USA To whom it may concern:

I, the undersigned, hereby authorize UL Verification Services Inc. to act on our behalf in all manners relating to application for equipment authorization, including signing of all documents relating to these matters. Any and all acts carried out by UL Verification Services Inc. on our behalf shall have the same effect as acts of our own. I, the undersigned, hereby certify that we are not subject to a denial of federal benefits, that includes FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. 853(a). In authorizing UL Verification Services Inc. as our representative, we still recognize that we are responsible to:

a) b) documentation and access to all areas, records (including internal audit reports) and personnel for the purposes of evaluation (e.g. testing, inspection, assessment, surveillance, reassessment) and resolution of complaints;

c) d) make any statement regarding our product certification which the Certification Division may consider misleading or unauthorized;

e) reference thereto and return any certification documents as required by the Certification Division;

f) g) h) advertising, complies with the requirements of the Certification Division;

i) the relevant standard and to make these records available to the when requested;

j) affect compliance with the requirements for certification;

k) This authorization is valid until further written notice from the applicant. Sincerely Yours, Don Perkins Sr. Director, Hardware Quality Engineering Verifone, Inc. ensure that any reference to our product certification in communication media such as documents, brochures or keep a record of all complaints made known to the us relating to the products compliance with requirements of take appropriate action with respect to such complaints and any deficiencies found in products or services that upon suspension or cancellation of certification, discontinue use of all advertising matter that contains any use certification only to indicate the products are certified as being in conformity with specified standards;

endeavor to ensure that no certificate or report nor any part thereof is used in a misleading manner;

document the actions taken. 88 W Plumeria Dr. | San Jose, CA 95134 | www.verifone.com 1

FederalCommunicationsCommission 7435OaklandMillsRoad ColumbiaMD21046 Subject:RequestforConfidentiality FCCID: B32V240MPLUS ToWhomItMayConcern:

PursuanttotheprovisionsofSections0.457and0.459oftheCommissionsrules(47CFR0.457,0.459),weare requestingtheCommissiontowithholdthefollowingattachmentsasconfidentialdocumentfrompublicdisclosure indefinitely. SchematicDiagram BlockDiagram TheoryofOperation AntennaSpecification Abovementioneddocumentcontainsdetailedsystemandequipmentdescriptionareconsideredasproprietary informationinoperationoftheequipment.Thepublicdisclosureofabovedocumentsmightbeharmfultoourcompany andwouldgivecompetitoranunfairadvantageinthemarket. Inadditionaltoabovementioneddocuments,pursuanttoPublicNoticeDA041705oftheCommissionspolicy,inorder tocomplywiththemarketingregulationsin47CFR2.803andtheimportationrulesin47CFR2.1204,whileensuring thatbusinesssensitiveinformationremainsconfidentialuntiltheactualmarketingofnewlyauthorizeddevices.Weare requestingthecommissiontograntshorttermconfidentialityrequestonthefollowingattachmentsuntilFebruary1, 2018. ExternalPhotos InternalPhotos TestSetupPhotos UserManual Itisourunderstandingthatallmeasurementtestreports,FCCIDlabelformatandcorrespondenceduringcertification reviewprocesscannotbegrantedasconfidentialdocumentsandthisinformationwillbeavailableforpublicreview oncethegrantofequipmentauthorizationisissued. BestRegards, DonPerkins Sr.Director,HardwareQualityEngineering VerifoneInc. July31,2017 88 W Plumeria Dr. | San Jose, CA 95134 | www.verifone.com 1